True Tales from Harrods: Recent Episodes
Harrods
It’s no secret that Harrods is recognised as the greatest luxury emporium in the world, and every day our sites are brought to life through the warmth, kindness and unique personalities of our colleagues. True Tales from Harrods will take you on a journey behind the scenes at Harrods. You’re going to meet remarkable people who create unforgettable moments for our customers and transform their big ideas into reality for our business.
What does it take to lead through constant change?
In this episode of True Tales from Harrods, Andreas Efstathiou, Chief Information Officer at Harrods, shares the experiences that have shaped his career, from teaching himself to code as a teenager to leading technology, transformation, and innovation across one of the world's most iconic luxury brands.
What shapes the way we lead? In this episode, Geoff Weaver, Chief Financial Officer at Harrods reflects on the experiences that have influenced his approach to leadership, from stepping into new environments to navigating complex decisions and supporting teams through change. Geoff shares why asking questions matters, how trust is built over time, and what leadership looks like when people are at the centre of it. Plus, in true CFO fashion, he leaves us with a leadership equation that neatly captures his philosophy.
What does it really take to deliver world-class experiences at Harrods? In this episode, Jocasta Pana, Client and Private Services Director, takes us behind the scenes to reveal the power of collaboration, especially under pressure. From fast-paced peak seasons to everyday excellence, she shares how strong relationships and a culture of care turn moments into something unforgettable.
In this episode, we sit down with John Lacey, Director of Distribution at Harrods, as he shares his journey from growing up on a farm to leading distribution and logistics across the business. He reflects on the lessons that have shaped his leadership style, from work ethic and resilience to navigating change and uncertainty.
In this episode, we sit down with Anna Moir, Director of Food Retail & Restaurants at Harrods, as she shares her career journey and the excitement of stepping into her new role. She reflects on the first chapter of our Everyday Excellence campaign, Brilliant Basics, and how it’s brought to life through our colleague value We Take Pride.
In this episode, we sit down with James Moore, Head of Brand & Divisional Marketing at Harrods, to explore the power of brand and the doors it can open. James reflects on his journey, his priorities, and the deep sense of pride and responsibility that comes with representing our brand.
Jillian Aslet is the Programme Business Change Lead at Harrods and a key part of the Future Retail Programme. This programme is all about reimagining how we work, setting ourselves up for the future, enabling smarter decisions, and using better tools to help us get there. Jillian is joined by Daisy, who leads the Buying & Merchandising workstream and has been right in the thick of this change. Tune in to hear what it’s like behind the scenes.
For weeks, our iconic windows have transformed into enchanting workshops of wonder, all thanks to our spectacular collaboration with Loro Piana. In this episode, Katie Service and Abigail Gurney-Read pull back the curtain on this partnership—sharing the stories, the artistry, and the behind-the-scenes magic that brought it all to life. Tune in to discover how exquisite craftsmanship meets festive creativity.
This week marks a milestone for all of us at Harrods with the grand reopening of The Georgian! Christian Black, our Head of Business Development, and Holly Knowles, our Group Marketing Manager, unveil the story behind the transformation of this iconic dining destination. They share the passion, vision, and exclusive behind-the-scenes insights that make The Georgian an extraordinary culinary experience you won't want to miss.
It's been an exciting week for all of us at Harrods, as we have just launched our wonderful new range of Harrods products. We catch up with Davinia Pearl, Director of Food and Signature and Anna Moir, Deputy Retail Director. We'll learn about the new product range and what to expect when you visit Harrods.
In this episode, Errol (Chair of our Racial Equality and Diversity Network) interviews Executive Sponsors; Sarah Andrews (Chief Retail Officer/Executive Sponsor of our Racial Equality & Diversity Network) and Beth Hodder (Director of Creative Operations/Executive Sponsor of our Mental Wellbeing & Awareness Network) to talk all things belonging networks and allyship at Harrods.
We have over 70 apprentices at Harrods. In this episode, current and past apprentices; Etienne, Eveline and Jack come together to share their experiences, advice and unique perspectives on completing an apprenticeship at Harrods.
In this episode, we chat with Simon Hampton, Head of Visual Merchandising at Harrods. Simon has been at Harrods for 12 years and has worked across many Christmas campaigns. He is known for his creative genius when it comes to Harrods windows and we caught up with him to talk about all things Christmas.
Episode three is here. In this episode, we speak to Ciaran Hickey, our Executive Head Chef. He joined Harrods just over a year ago with global experience and has a love for hospitality and a genuine passion for food at all levels, from fine dining to a wide variety of street food. Ciaran is also an absolute powerhouse when it comes to sustainability and is the driving force of food waste. Tune in to find out more.
Marking Black History Month the R.E.A.D Network at Harrods have teamed up with M&C Saatchi’s Heritage Network for an exclusive Black & Bold exhibition showcasing the work of contemporary Black visual artists who live and work in London. We catch up with the wonderful Tanya Nyamadzawo from M&C Saatchi Group's network to find out all about it.
It's National Inclusion Week; a week dedicated to celebrating inclusion and taking action to create inclusive workplaces. Our three belonging network chairs; Alexander Wells Greco, Errol Smith and Sunila Cook all came together to talk about all things inclusion and their journeys.
Mr G is our Retail Learning Delivery Manager. He’s one of the first people to welcome our new colleagues to Harrods, and you can usually find him singing, smiling or spreading happiness. In this episode, we talk about all things Mr G, his role, Master G and Fawlty Towers. Enjoy.
Episode two is here. We talk to Simon Finch, our Supply Chain Director. He joined Harrods over 25 years ago as a graduate trainee, he’s been making some great strides in our Distribution and all in all, is a fabulous Sustainability champion. Tune in to find out more.
In this episode, we’re joined by our HR Director, Abi Weeks. We had a lots of fun recording with Abi. We spoke about her career story, the world of HR and her love for bees.
We’re kicking off our first Sustainable Spin-Off episode with one of the masterminds behind our strategy; Rachel Galvin. Rachel is our Head of Corporate Affairs, and her wonderful team lead our Corporate Responsibility strategy. Listen in to find out all about Sustainability at Harrods.
We're back with a very special guest, the one and only, Sarah Andrews. Sarah joined Harrods in 2003 and is our Human Resources & Retail Director. Tune in to find out all about her remarkable career story and role, a few embarrassing moments and all of the things that make her smile.
Our guest today is the wonderful Linda Cudjoe. Linda has been at Harrods for over three years and describes her role as being the conscience of the company by ensuring the maintenance of the safety, legality, integrity, and quality for Harrods own label and made in house food products. Sounds like an incredibly unique role, tune in to find out everything about it.
We've got another wonderful guest, Mr Alex Unitt. Alex joined Harrods two years ago as our Partnerships Director. In this episode we talk all things five year old Alex, Partnerships and have lots of fun along the way.
This month our guest is the fabulous Laura Brown. Laura is our Retail Director, she is responsible for the sales, service, standards and magnificent customer experiences we are known for the world over. With a wealth of experience in retail management and quite a unique 18 months, we talk all things Retail at Harrods.
It's a big day for our Christmas calendar at Harrods, we have just unveiled our wonderful Christmas windows. To kick off our first ever episode we talk with the creative genius behind Christmas, the one and only Alex Wells-Greco (Creative Visual Director). We'll find out the story behind this year's wonderful Christmas theme, take a trip down the windows of Christmas past and have lots of fun along the way. Enjoy!
With a little help from the people at Harrods, Viv McSweeney, Head of Employee Experience and Internal Communications will take you on a journey behind the scenes at Harrods. Each month, you’re going to meet remarkable people who create unforgettable moments for our customers and transform their big ideas into reality for our business.