The CX Engine Show

Ladies and gentlemen, start your engines, because the race to customer loyalty has begun! If you’re feeling left behind, then this new show will kick your Customer Experience (CX) efforts into a higher gear.

The CX Engine Show features Kenneth “Shark” Kinney, a strategist and keynote speaker, and Brooke Sellas, the CEO and Founder of B Squared Media.

With less than 20% of consumers saying brands are doing a good job adopting a customer-centric mindset, customer loyalty is at an all-time low.

The CX Engine Show will help organizations better connect with their customers by sharing Shark and Brooke’s experience with enterprise brands, as well as interviewing the top brands and marketers on their customer experience and customer success stories. Specifically, our conversations will uncover the biggest customer care challenges brands are facing today as well as give real-world advice on how to fix them.

The Show is in both video and audio/podcast formats. New episodes arrive every other week.