MSP Radio: Recent Episodes
MSP Radio
Dave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech industry. They emphasize the need for technology vendors to prioritize reliability, stability, security, and manageability in their products to prevent future outages and vulnerabilities. The conversation highlights the role of...
We discuss the aftermath of CrowdStrike’s software update crash, which cost Fortune 500 companies an estimated $5.4 billion. The update caused widespread disruptions, particularly in the aviation, healthcare, and banking sectors. CrowdStrike is working on improving their testing policies and deployment strategies to prevent similar incidents in the future. The fallout from the crash has...
1.) The MSP Question of The Week - How did Crowdstrike affect you? This week, James Kernan sits down with Charlene Ignacio, CEO of Fornix Marketing. James addresses the security concern, "Isn't Security 101 eliminating the single point of failure? "....
The episode begins with a discussion on a vulnerability in Microsoft’s Windows Hello for Business authentication model, which has been found to be susceptible to downgrade attacks. Microsoft has released a fix for this issue to enhance security measures. Additionally, the episode highlights AT&T’s decision to pay a ransom to prevent the exposure of stolen...
Global IT spending is projected to surge by 7.5% in 2024, driven by increased demand for data center systems and IT services, particularly generative AI. The growth forecast highlights the sustained demand for managed services and cloud solutions, indicating a shift towards comprehensive IT management solutions offered by MSPs. Secondly, Meta, the parent company of...
1.) Interview with Mandy Teply of the Fit Method. Hear how health and fitnes in the workplace can help with motivation and productivity. --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th Use...
CrowdStrike released a software update that caused Windows machines to enter a boot loop, impacting around 8.5 million devices globally. The CEO of CrowdStrike issued an apology for the incident, highlighting the need for software vendors to prioritize quality and minimize flaws in their products. The aftermath of the incident raises questions about the trade-offs...
Tyler Hochman, CEO of FORE Enterprise, discusses their AI workforce analytics platform that predicts employee turnover before employees themselves are aware of their intentions to leave. The technology utilizes a combination of external and internal data sources to create predictive models on both aggregate and individual levels. External data sources include census information, demographics, and...
ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on monthly recurring revenue but also considering other revenue sources like project work and product gross margin. Sobel highlights the need for MSPs to run efficient operations and maximize...
Mistral launched CodeStrollMamba and MathStroll, outperforming open-source models. OpenAI released GPT-4.0 Mini, a cost-efficient AI model, while Microsoft introduced Spreadsheet LLM for spreadsheet analysis. AWS unveiled AWS AppStudio for creating enterprise applications effortlessly. Microsoft’s checkpoint cumulative updates for Windows 11 aim to deliver smaller, faster updates through periodic cumulative updates and incremental binary differentials. The...
1.) Interview with Rob Scott, co-founder of Monjur Contracts-as-a-service legal solutions --- Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th Use “EARLYBIRD” as the coupon code to save $200!! ...
We highlight the low adoption rate of enterprise-wide AI plans, with only 17% of businesses actively discussing and implementing AI strategies. The need for more robust strategic frameworks to integrate AI effectively is emphasized, as early adopters with clear plans stand to gain a competitive edge in the market. The episode also covers updates on...
New data is revealed showing the increasing prevalence of remote work among Americans, with companies embracing flexibility and hybrid work models. Unique equity grants with varying vesting schedules are becoming more common in the tech industry, offering companies a way to attract talent and save money. Additionally, a trial of a four-day workweek at a...
Consumers are pushing back against price hikes, leading companies like PepsiCo and Delta Airlines to consider value adjustments due to cooling inflation. Small businesses, particularly those with one to four employees, are facing revenue declines and profitability challenges, with the impending retirement of baby boomer owners expected to reshape the market in the coming years....
One of the big topics discussed on The Business of Tech is data management and its relationship to data security, particularly in the context of AI technology. The guest, Yasir Ali, founder and CEO of Polymer, shares his journey from Wall Street to founding a platform focused on data loss prevention for SaaS and AI...
1.) The MSP Question of The Week Where do you draw the line with Cyber Security? --- 2.) Notes On The News We talk: Cyber Security Insurance Rates and June's Auto Dealership Hack. Reuters Article: --- Our...
The Kaseya Future of IT survey revealed a strong emphasis on AI and cybersecurity investments among IT service providers, with China leading in generative AI adoption. The report also emphasized the importance of automation and holistic solutions in IT management, indicating a shift towards integrated approaches. Compliance Scorecard launched a strategic alliance program aimed at...
Microsoft and Apple will not have advisory roles on OpenAI’s board of directors, despite their investments, as regulatory scrutiny on big tech companies increases. OpenAI faced a security breach in its internal messaging systems, raising concerns about the potential theft of AI technology by foreign adversaries. The company also addressed a security issue in its...
A market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May,...
this episode, Peter Kujawa joins Dave Sobel to discuss the recently released Service Leadership Profitability Report. The conversation delves into various aspects of profitability, comparing different business models, and highlighting trends within the industry. The report provides valuable insights for MSPs and IT service providers, especially as they gear up for year-end planning. One key...
In this podcast episode, host Dave Sobel interviews Paula Paul, the founder and distinguished engineer at Grayshore, about the importance of open source in businesses. Paula emphasizes that open source is already deeply integrated into most commercial applications, with a vast majority of software relying on open-source libraries. She highlights the need for businesses to...
A special episode of Dark Rhino’s Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to...
Nearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on...
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has indicated there will be no ban on ransomware payments. Director Jen Easterly emphasized the importance of reporting cyber incidents and promoting secure design practices to combat cyber threats effectively. The episode also delves into a breach experienced by TeamViewer, attributed to Russian state-affiliated threat actors. Despite...
The episode highlights the growing price sensitivity among consumers, leading businesses to lower prices and focus on providing value to customers. IT leaders are facing an increase in high-priority digital incidents, impacting customer trust and revenue streams. Medium-sized enterprises are turning to IT resellers for strategic advice on embracing digital services and AI to stay...
Paul Ongioni, a seasoned tech professional, transitioned from software development to business ownership by launching the first Nerds to Go franchise in Chicago. With a focus on managed services and computer repair, Nerds to Go offers services to both residential and business clients. Paul’s motivation stemmed from a desire to work for himself and leverage...
Introducing Forrester’s list of the top 10 emerging technologies for 2024. These technologies include generative AI, IoT security, and quantum security, emphasizing the need to align security strategies with business challenges for collaboration and recognition of the value of Chief Information Security Officers (CISOs) at the highest levels. The episode also delves into the challenges...
Consulting firms like Boston Consulting Group and IBM are thriving due to the high demand for generative AI expertise. These firms are experiencing growth in sales and hiring as businesses seek guidance on implementing generative AI technologies. The episode also discussed how AI is impacting freelancers, with some benefiting in fields like data science while...
In this podcast episode, Dave Sobel discusses three key topics related to AI adoption and technology trends in the business world. The episode begins by highlighting the increasing embrace of AI by small and medium-sized businesses (SMBs), with 94% of SMBs planning to incorporate AI into their operations in the current year. Additionally, NTT Data’s...
Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview. Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards–an award winning IT services...
In the podcast episode, Dave Sobel provides an overview of the current economic landscape, highlighting the impact of tech stocks on the S&P 500 performance and the slowdown in U.S. consumer spending growth. The data suggests a potential cool-down in the economy, signaling challenges ahead for businesses, particularly small and medium-sized enterprises (SMEs). The focus...
I trends are currently focused on productizing AI and leveraging technology to enhance solutions. Yusuf Khan, the head of data science at Constellation, highlighted in a podcast episode the significant increase in research and funding directed towards this trend. This surge is evident in the industry through a rise in AI-related content and discussions on...
Host Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor...
In this episode of the podcast, Dave Sobel discusses the challenges companies face in successfully implementing AI projects. Only 10% of companies are scaling generative AI projects, with barriers such as demonstrating value and talent shortage hindering progress. Accenture’s study emphasizes the importance of reinvention to unlock AI’s potential, highlighting the need for organizations to...
1.) Notes On The News Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld. Also, Microsoft now backpedaling due to backlash on RECALL. Finally, Ken Patterson leaves PAX8 and now is...
Dave Sobel discusses three key topics related to AI and its impact on various sectors. The episode begins by highlighting Deloitte’s AI report, which emphasizes the importance of talent strategy in addressing potential job displacement caused by AI advancements. The report suggests that generative AI will redefine jobs rather than replace them, underlining the need...
Topic 1: Massive Botnet Network Taken Down Police coordinated by the European Union's justice and police agencies have taken down computer networks responsible for spreading ransomware via infected emails, in what they called the biggest-ever...
Host Dave Sobel discusses key trends and developments in the IT market. The episode highlights the cooling inflation in the U.S., with the Consumer Price Index remaining unchanged for the second consecutive month. Despite concerns such as rental prices and geopolitical factors, the IT market is projected to grow, driven by artificial intelligence and other...
In this podcast episode, Petra Molnar, a lawyer and anthropologist specializing in border technologies, emphasized the critical point that technology is far from neutral. She highlighted how technology mirrors and perpetuates power dynamics in society, underscoring the significant impacts it can have on individuals if not carefully considered during the innovation process. This concept is...
In this episode of the Business of Tech Lounge, host Dave Sobel is joined by Seth Robinson, Vice President of Industry Research at CompTIA, to discuss the value of artificial intelligence (AI) for providers. They delve into the importance of understanding AI as a layer within business solutions rather than a standalone product. The conversation...
In this episode of the podcast, host Dave Sobel discusses significant developments in the tech industry. Microsoft’s Recall AI feature for Copilot Plus PCs has been delayed to address privacy and security concerns raised by privacy advocates and security experts. The delay indicates Microsoft’s commitment to ensuring high standards of quality and security before making...
In the podcast episode, host Dave Sobel covers key highlights from the PAX 8 BEYOND conference. The conference showcased Pax8’s achievements, including surpassing $2 billion in annual recurring revenue and unveiling updates to their platform. Pax8 is focusing on leveraging AI to empower partners in tapping into the global economy, with new features like Opportunity...
In the podcast episode, Dave Sobel delves deep into Apple’s WWDC event, highlighting key announcements and advancements in AI technology. Apple introduced Apple Intelligence, an AI system for their devices, showcasing practical and familiar features like Siri upgrades and integration with OpenAI’s Chat GPT. The event also unveiled new AI features across various Apple platforms,...
The Ticketmaster breach is linked to Snowflake, putting 400 companies at risk. Snowflake warns customers about hackers targeting accounts without multi-factor authentication, potentially connected to the Ticketmaster breach. The threat actor responsible aims to blackmail Snowflake for $20 million, highlighting the importance of MFA in cybersecurity. Microsoft responds to concerns about their Recall feature,...
The May jobs report reveals strong hiring and wage growth, particularly in sectors like healthcare and government. Despite concerns about a potential rate cut by the Fed, the report indicates a stable economic environment with growing demand for tech talent, especially in AI-related and data science roles. This suggests a need for IT service firms...
Identity management solutions, such as those provided by SailPoint and IDM Works, are essential for organizations to address access timeliness and removal issues effectively. In a podcast episode, Paul Bedi, the CEO of IDMWorks, discussed common organizational pain points, including managing numerous usernames and passwords, delays in access provisioning, and difficulties in adding or removing...
In this episode of the Business of Tech Lounge, host Dave Sobel delves into the world of cybersecurity, questioning the effectiveness of the industry’s focus on selling expensive solutions over practical ones. He highlights the growing global spending on security and risk management, projected to reach $215 billion, and discusses the need for cybersecurity measures...
In the podcast episode, Dave Sobel discusses the current state of AI adoption among managed services providers (MSPs). According to Barracuda’s global MSP report, MSPs are feeling the pressure to enhance their knowledge and application of AI products and services to meet customer demands. The report also highlights the increasing focus on security-related services, with...
On this episode of the podcast, Dave Sobel discusses three key topics. Firstly, he highlights a study by Amazon Web Services that shows small businesses who are highly data-driven tend to outperform their peers financially and operationally. The report reveals that these data-driven companies have a more mature data strategy and are more likely to...
1.) MSP Question of The Week Employee Compenstion--How much is too much or too little? --- 2.) Notes on The News Amy blog article – Financial Crimes Enforcement Network article Linkedin: --- 3. Strategies for Local Businesses in Local...
In the podcast episode, Dave Sobel discusses the latest developments in AI and automation within the tech industry. ConnectWise has launched ConnectWise Security 360, an AI-powered cybersecurity solution that helps managed services providers consolidate security data from various tools to enhance threat detection and streamline response efforts. Additionally, ConnectWise has introduced Sidekick for Security, an...
The National Institute of Standards and Technology (NIST) has taken steps to accelerate the processing of software and hardware vulnerabilities in the National Vulnerability Database by awarding a new contract to an outside vendor. This move aims to clear the backlog of unanalyzed vulnerabilities by the end of the fiscal year, demonstrating a commitment to...
In the podcast episode, Dave Sobel discusses three key topics: consumer behavior and inflation trends, US and Eurozone inflation data, and corporate pricing pressures. He highlights the slight deceleration in US inflation in April but notes that core inflation remains above the Federal Reserve’s target. In the Eurozone, inflation unexpectedly rose in May, posing a...
Employers have a variety of ways to engage with colleges and universities to find student talent, as discussed in the podcast episode. One traditional method is through career fairs, where employers can interact with students and showcase their opportunities. Information sessions provide a platform for employers to talk about their organization, available positions, and how...
Google recently issued an apology for inaccuracies in their AI overviews, attributing the errors to data voids and people asking unusual questions. This apology came after the company faced criticism for the rollout of AI overviews, which has been a PR blunder for Google as it competes against other AI search startups like OpenAI. Google...
Cybercriminals are increasingly utilizing artificial intelligence (AI) for sophisticated attacks and fraud, as discussed in the podcast episode. One notable application of AI by cybercriminals is in phishing attacks, where generative AI tools like ChatGPT are being integrated into spam-generating services. This enables cybercriminals to craft more convincing and personalized phishing emails, heightening the success...
1.) MSP Question of The Week How do you hold employees accountable for subpar performance? --- 2.) James at SMB Techfest James kicked off the first session on the main stage by sharing how EOS can help your business scale. --- 3.) Notes on The...
According to the Q1 2024 Channel Futures Market Outlook Survey, 90% of partners are optimistic about growth in 2024, indicating a positive outlook for the channel economy. Managed service providers (MSPs) are particularly optimistic, with 79% of respondents believing that the channel economy is good or excellent, contrasting with the overall US economy where only...
Responsible exploit disclosure is crucial for safeguarding organizations from potential threats. In a podcast episode, MacKenzie Brown, the Vice President of Security at Blackpoint Cyber, emphasized the importance of controlled research practices and responsible disclosure of exploits. She highlighted the negative impact of rapid exploit disclosure, stating that it can do more harm than good. ...
In his commencement address for the Computer Science Department at the College of William & Mary, Dave Sobel, a proud graduate of thedepartment, shares his personal journey and insights with the class of 2024. He reflects on the importance of advocating for oneself, investing in relationships, and embracing change in order to navigate through successes...
In this podcast episode, Michael George, the CEO of Syncro, discusses the evolving landscape of the MSP market. He emphasizes the importance of automation and AI in addressing the skills gap prevalent in the industry. George notes that the digital transformation of first-world economies has become increasingly complex, with a shift towards cloud-based applications and...
Consolidation in the cybersecurity industry is a significant trend currently taking place, as highlighted in the podcast episode. The slowdown in cybersecurity investment is leading to the consolidation of vendors in the market, indicating an oversaturation of products and solutions in the cybersecurity space. The transcript mentions that investors are recognizing the abundance of products...
The European Union’s approval of landmark AI regulations marks a significant milestone in the governance of artificial intelligence. These regulations represent the first comprehensive framework for AI governance, aiming to make AI more human-centric and placing restrictions on high-risk AI systems. The regulations include measures such as banning certain AI applications and requiring labels for...
Microsoft’s Build event showcased several key announcements, including the introduction of AI-powered CoPilot Plus PCs, enhanced security measures, and new AI tools. The CoPilot Plus PCs featured AI-powered ARM-based Snapdragon X Elite and Plus processors, offering advanced capabilities for automation, collaboration, and productivity. These devices were designed to streamline IT tasks, boost collaboration, and enhance...
1.) The MSP Question of The Week How do you buy another MSP with no money down? --- 2.) Notes on The News Kaseya 365 subscription debuts at $3.99! Major Leadership Changes at PAX8, CEO steps aside... Pax8 has named Scott Chasin as CEO, effective...
The Security and Exchange Commission (SEC) has recently adopted changes to Regulation S-P, which now requires financial institutions to disclose security breaches within 30 days of learning about them. These amendments also expand safeguards and disposal rules, mandate written compliance records, and extend the rules to transfer agents. The primary goal of these new requirements...
The Biden administration has introduced voluntary AI principles for worker interaction and data use, focusing on responsible data use, upskilling support, and transparency in AI deployment. The goal is to ensure ethical and responsible use of AI technologies in the workplace. Companies like Microsoft and Indeed have already agreed to these principles, demonstrating a commitment...
Small businesses have demonstrated job gains, particularly in the South and leisure industries, as highlighted in the podcast episode. According to the April ADP National Employment Report, small businesses added 38,000 jobs nationwide, with the majority of job growth occurring in the South. The leisure and hospitality sectors saw a notable increase of 56,000 jobs...
AI presents a significant opportunity for Managed Service Providers (MSPs) to enhance their services by replacing legacy tools with AI-enabled solutions. In a podcast episode featuring Niraj Tolia, the CEO of Alcion, the discussion highlights how AI can empower MSPs to focus on delivering value-added services to their end customers. By utilizing AI tools, MSPs...
AI is increasingly being utilized across various industries to boost efficiency and cut costs, with a strong emphasis on data management. The podcast episode provided several examples showcasing how AI is enhancing operations in different sectors. For instance, Sam’s Club is using AI technology to tackle shoplifting by analyzing photos of customers’ carts and cross-referencing...
Security systems are increasingly vulnerable to a variety of threats, as discussed in the podcast episode. Issues such as DNS tunneling, Wi-Fi vulnerabilities like the SSID Confusion attack, and weaknesses in voice assistants like Siri and Google Assistant highlight the critical need for robust security measures. DNS tunneling, as seen in campaigns like TrickCDN...
The Biden administration’s push for a liability framework for insecure software represents a significant shift in cybersecurity policy. The objective is to transfer the security responsibility from technology users to software companies, encouraging sustained investment in cybersecurity and resilience. This initiative seeks to hold software developers responsible for the security of their products, stressing the...
Google made significant announcements at the 2024 Google I.O. conference, showcasing major AI initiatives that highlight the company’s dedication to advancing artificial intelligence technology. A key announcement was Project Astra, an enhanced version of Google Assistant demonstrating real-time computer vision capabilities. This project aims to develop intelligent agents capable of reasoning and acting on behalf...
OpenAI’s launch of GPT-4 Omni represents a significant advancement in artificial intelligence. This cutting-edge AI model features real-time voice interaction capabilities, allowing users to engage in verbal conversations with a human-like AI chatbot. GPT-4 Omni showcases impressive voice capabilities, including emotional expression and the ability to identify emotions and tones in users’ speech. Moreover, it...
One of the key insights from the podcast episode is the projection that the global IT services market is expected to reach $2 trillion by 2028. This growth is primarily attributed to cloud modernization, with hyperscalers like AWS, Microsoft, and Google Cloud leading the way. These hyperscalers are driving the growth in the market, particularly...
On this bonus episode of the Business of Tech podcast, host Dave talks with Rob Fegan about connecting with Microsoft and staying relevant in the tech industry. Rob shares his expertise in helping Microsoft partners leverage the company's field teams. Rob discusses his 15 to 20-year journey working with Microsoft partners, highlighting his deep understanding of Microsoft's partnership ecosystem.
One key takeaway from the podcast episode is the importance of involving law enforcement in cybersecurity incidents. Companies that engage law enforcement in their breaches tend to achieve better results and success in handling cybersecurity incidents. The episode specifically mentions the Kaseya hack on July 4th, which resulted in full convictions due to early law...
AI applications are revolutionizing various industries. A notable example is the introduction of AlphaFold3 by Google DeepMind and Isomorphic Labs. This AI model accurately predicts the structures and interactions of molecules such as proteins, DNA, RNA, and ligands. The potential applications of AlphaFold3 are vast, spanning sectors like virus treatments, biorenewables, disease-resistant crops, and genomics...
1.) MSP Question of the Week Should you ban Non-compete Agreements? --- 2.) Notes on The News Big Tech firms lost its dream status due to layoffs and instability: --- 3.) Five Minutes with A Smart Person - Bit-Wizards Louis Erickson is...
a significant security flaw known as Tunnel Vision was discussed, highlighting its potential to compromise the effectiveness of VPNs and pose a serious threat to data security. This exploit allows attackers to render any VPN useless, enabling them to intercept unencrypted data and potentially access valuable information. Identified as CVE-2024-3661, this vulnerability has been exploitable...
OpenAI is currently facing an investigation in the European Union over alleged privacy breaches related to ChatGPT generating incorrect information about individuals. The privacy rights non-profit group NOYB has filed a complaint against OpenAI for violating the General Data Protection Regulation (GDPR). The complaint accuses OpenAI of failing to correct inaccurate information generated by ChatGPT,...
The U.S. job market is currently showing a mix of signals, indicating a cooling trend while still maintaining strength post-pandemic. In April, employers added 175,000 jobs, leading to moderate and steady hiring, with the unemployment rate slightly increasing to 3.9%. Despite this uptick, the job market remains stronger than pre-pandemic levels, with the ratio of...
In this bonus episode of The Business of Tech, Ramsey Sahyoun from Evergreen shares insights on building an exit strategy for MSPs. He discusses their strategy and answers questions about selling to companies like Evergreen. Tune in to learn more about the managed services space and how Evergreen started with inspiration from Berkshire Hathaway's annual shareholders meeting in Omaha.
Kaseya recently made headlines with the introduction of a new subscription-based offering called Kaseya 365. This comprehensive package is tailored for managed services providers and comes at a competitive price, starting at $3.99 per endpoint per month. The Kaseya 365 subscription encompasses a variety of essential features such as RMM, antivirus, EDR, MDR, patch management,...
The episode sheds light on the challenges major retailers like Walmart face in the healthcare industry. Despite striving to enhance healthcare accessibility and affordability, Walmart made the tough decision to close all 51 of its health centers and discontinue its virtual care program due to profitability concerns. This move raises doubts about the feasibility of...
1.) MSP Question of The Week Which do you prefer: iPhone or Android? Is there a clear winner? --- 2.) Notes on The News What are the current TOP Password Managers? "Big Tech" censoring content...and other clickbait-y...
The National Institute of Standards and Technology (NIST) has recently launched the GenAI program with the goal of establishing benchmarks for generative AI technologies. This initiative is crucial for enhancing transparency in the AI field and ensuring the safe and reliable use of these technologies. The program will focus on evaluating generative AI technologies, releasing...
AI is expected to significantly disrupt the job market, potentially affecting up to 90% of workers in the next decade, as noted by Professor Eric Posner from the University of Chicago. The increasing prevalence of AI technology raises concerns about the potential displacement of millions of jobs and the necessity for a social safety net...
The U.S. experienced a slowdown in Q1 GDP growth, with a rate of 1.6%, signaling a deceleration in the economy at the start of 2024. Despite this, consumer spending displayed resilience, showing solid growth in personal consumption expenditures. In the last quarter, consumer spending increased at an annualized rate of 2.5%, indicating that American consumers...
In the podcast episode, Joe Vezzani, the CEO and co-founder of Lunar Crush, delves into the evolving role of influencers in the buyer's journey, particularly emphasizing their impact on B2B markets. Vezzani points out how influencers, ranging from subject matter experts to anonymous creators, are now collaborating in teams and engaging with businesses in more informal ways, such as through direct messages on platforms like X. This shift signifies a significant change in the creator economy, where influencers have transitioned from individuals to integral parts of businesses' marketing strategies.
Organizations like Scale Computing are taking advantage of market disruptions caused by changes in VMware’s subscription pricing model. In this episode, we discuss how Broadcom’s alterations to VMware’s subscription pricing model have prompted many customers to explore alternative platforms. This shift in customer sentiment has opened up an opportunity for companies like Scale Computing to...
In this episode of "The Business of Tech," we cover the FCC's decision to restore net neutrality, reclassifying broadband as an essential service. The episode also discusses AI's impact on workplace productivity and Microsoft's efforts to rebuild trust amid security breaches. Maryland and Nebraska passing consumer data privacy laws are also mentioned.
1.) The MSP Question of The Week Should you charge for onsite travel? And what's best--Price per seat or per device? --- 2.) Notes on The News The FBI is warning consumers against using public phone charging stations in...
In this episode of the Business of Tech podcast, Dave Sobel discusses the latest developments in the tech industry. Highlights include a study showing that 92% of Windows machines in large organizations are not AI ready, calls for increased funding for AI safety oversight, and the introduction of advanced work analytics by Produce 8 to enhance MSP operations. Additionally, Google partners with the National Guard to improve disaster response with AI. Meta's release of the Llama 3 large language model for MetaAI, touted as the most intelligent AI assistant, is also covered, with plans to expand its capabilities in the future.
The managed services market in the U.S. is a dominant force globally, as reported by IDC. Accounting for over 45% of the global contract value in the managed services sector, the U.S. outperforms regions like Western Europe. This underscores the strong presence and significant contribution of U.S.-based managed service providers. The data also indicates a...
In this bonus episode of The Business of Tech, Rodrigo Loureiro discusses the state of play in cybersecurity. He highlights that many organizations are still falling short in basic cybersecurity hygiene, which he views as a significant failure. Loureiro emphasizes the importance of human expertise alongside technology to effectively protect small businesses. If you want to learn more about cybersecurity and how AI is transforming responses, tune in to this insightful episode!
On this episode of the Business with Tech Lounge, Dave Sobel explores the intersection of AI and healthcare, discusses the arrival of the holodeck infused with AI, and delves into frameworks and policies with John Gillum. The show previews an upcoming interview on cybersecurity and addresses questions and comments from listeners. The episode highlights Auvik's IT Trends 2024 Industry Report, emphasizing the persistent shortage of skilled workers in IT and the increased investment in automation and outsourcing to meet industry needs. With a focus on AI and ML tools, the episode showcases the growing trend of IT professionals investing in automation technologies.
In this episode, we discuss Microsoft's $1 security updates for schools to address e-waste concerns, the launch of Alt Store PAL as the first alternative app store for iPhone in the EU, and the importance of using precise language in tech interactions. We also highlight Movebot as a fast and simple data-moving tool, capable of handling large-scale migrations with ease. Additionally, Microsoft's Extended Security Updates program is detailed, allowing schools to extend Windows 10 support for a minimal cost per computer. Lastly, Slack introduces AI features to enhance teamwork, making them available to all users.
In this episode of the podcast, we delve into cybersecurity concerns and recent developments in the tech industry. From a bribery scheme targeting T-Mobile and Verizon employees to D&H distributing credits for SMB channel partners, the episode highlights the importance of human expertise in cybersecurity. The discussion also covers SIM swap attacks targeting telecom employees and the FBI's efforts to address this growing threat. Lastly, the LockBit Ransomware-as-a-Service group's activities in West Africa are mentioned, emphasizing the ongoing need for vigilance in the face of cyber threats.
Host Karl caught up with Dima Kumets, Principal Product Manager at Huntress Labs focused on their Security Awareness Training product. It was an entertaining interview! This interview focuses on the Security Awareness Training product, which features...
In this episode of "The Business of Tech," we discuss cybersecurity incidents and studies revealing concerning trends in the industry. We highlight Cisco's Duo security incident involving a threat actor accessing MFA SMS logs through a phishing attack on a supplier. Additionally, we cover studies showing the high salaries in cybersecurity, but also the gender and ethnic disparities present. Stay informed and protected in the world of tech.
In this episode of the podcast, we delve into tech news covering Amazon's GenAI stack, Google's AI challenges in material science, and Broadcom's scrutiny in the EU for VMware pricing. Andy Jassy's emphasis on generative AI as Amazon's next big focus is also highlighted, outlining the three layers of their AI stack. OpenAI's release of the updated ChatGPT, GPT-4 Turbo, is discussed.
In this episode of the Business of Tech podcast, host Dave Sobel discusses the financial strain on small businesses, insights from the latest U.S. economic reports, and the soaring adoption of AI in small and mid-sized businesses. He highlights key industry updates such as Amazon retiring a checkout technology, Microsoft pushing upgrades, and Google enhancing workspace security. Market conditions are reviewed, including the downturn in the Russell 2000 index and the challenges faced by U.S. small business owners amidst high inflation and hiring difficulties.
Three things to know today 00:00 MSP Optimism Meets Cloud Cost Concerns: A Tale of Growth and Strategy Shifts 03:38 AI and Privacy: The US Regulatory Web Tightens on Tech 09:12 Rethinking Business Tech: Apple’s iPhone and the Potential of Mobile Workspaces Advertiser: https://supportadventure.com/MSPRadio/ https://alinea-partners.com/ Do you want the show on your podcast app or...
Three things to know today 00:00 Simple Steps, Significant Impact: Reframing Cybersecurity for the SMB Market 03:30 In the Midst of Demand: Cybersecurity Wrestles with Layoffs and Burnout 06:03 The Chatbot Play: Decoding ChatGPT’s Wane and Microsoft’s AI Insurance Advertiser: https://mspglobal.com/ CODE MSPRADIO https://gozynta.com/ Do you want the show on your podcast app or the...
Three things to know today 00:00 The Rise of AI: Trillions on the Horizon and CEOs on the Bench 05:53 AI in Action: Unprecedented Innovations in Taxation, Medicine, and Pathology 09:04 CISA Greenlighted to Counter Misinformation: A Look at the Recent Appeals Court Decision Advertiser: https://www.cynomi.com/how-to-add-vciso-services/ https://partnerhero.com/businessoftech/ Do you want the show on your podcast...
James Benham is the Co-Founder and CEO of JBKnowledge, a multinational technology and consulting company that develops industry-leading software for the largest insurance companies across the globe. He is also the Co-Founder of two insurance tech products: SmartCompliance and Terra. Prior to insurance, James built multiple technology products for the construction industry. His most successful,...
Three things to know today 00:00 Emerging Cybersecurity and AI Regulations: A Glimpse into Lawmakers’ Recent Activities 04:51 Cybersecurity Spotlight: Caldera for OT, Microsoft’s Vulnerability, and API Security Gaps 07:10 Friday Big Ideas: The Unheard Voices of Remote Work, AI’s EdTech Potential, and The Steep Bill of Bad Data Advertiser: https://www.cynomi.com/ https://gozynta.com/ Do you want...
Three things to know today 00:00 From Services to PCs: The Mixed Bag of IT Industry Trends 03:58 Youth Embrace AI Playfully, But the Road to Proficiency Is Uncertain 09:03 Zoom and Slack Get Smarter with AI Advertiser: https://timezest.com/MSPRadio/ https://supportadventure.com/MSPRadio/ Do you want the show on your podcast app or the written versions of the...
Three things to know today 00:00 Full Steam Ahead: Unpacking the Latest Labor Market Trends 04:37 Labor Day Marks a Shift: One Million Americans Face New Office Mandates 06:07 Summer of Security Risks: What the Recent Wave of Zero-Days Tells Us Advertiser: https://gozynta.com/payments/ https://mspglobal.com/ CODE: MSPRadio Do you want the show on your podcast app...
1.) MSP Question of the Week
What the heck is EOS?
We break down Entrepreneurial Operating System.
Recommended reading:
https://www.amazon.com/What-Heck-EOS-Employees-Companies/dp/1543699561#:~:text=Based%20on%20his%20years%20of,companies%2C%20helping%20them%20implement%20EOS
2.) Five Minutes with a Smart Person - Lisa Shorr
Host James sits down with Lisa Shoor and discuss the importance of "soft skills"
https://shorrsuccess.com/
https://www.linkedin.com/in/lisashorr
3.) Notes on the News
Microsoft breaks its own rule for licensing.
...and a follow up on Remote vs. In-Office
Resources and Links:
Kernan Mastermind Roadshow: September 28-29 – Scottsdale, AZ!
http://bit.ly/kernanmastermind
https://kernanconsulting-mastermind.mykajabi.com/mastermind-event
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
Jeffrey Hayzlett is a primetime television host of C-Suite with Jeffrey Hayzlett and Executive Perspectives on C-Suite TV, and business podcast host The HERO Factor Podcast on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is...
Steve Wasick has more than a decade of experience in the Generative AI space as CEO, working with companies like MaxPreps, Scientist.com, IU Health, and many others. He was the Technical Editor for the book Enterprise AI for Dummies and graduated magna cum laude from Northwestern University Pritzker School of Law. Advertisers: How Service Providers...
Three things to know today 00:00 The Catch-22 of Broadband’s Importance: Vital but a Commodity 03:53 Who’s in Charge Here? Almost Half of Security Pros Unsure of Contacts for Risk Remediation 06:28 The Internet’s Cautionary Tale for AI: Are We Learning from Our Mistakes? Advertiser: https://supportadventure.com/MSPRadio/ Do you want the show on your podcast app...
Four things to know today 00:00 The Data is In: Remote Work Here to Stay, but Challenges Persist 03:52 Will AI-Generated Content Be Copyrighted? US Copyright Office Wants to Know 04:54 Workplace Satisfaction vs. Jargon: A Tale of Two Surveys 06:38 The Unexpected Beneficiary of the AI Revolution: Anguilla’s .AI Domain Advertiser: https://alinea-partners.com/ https://partnerhero.com/businessoftech/ Do...
Three things to know today 00:00 Generative AI: A New Frontier or a Missed Opportunity for MSPs and VARs? 05:07 Strong Confidence but EBITDA Woes: The Dichotomy in MSP Landscape 06:45 From AI-Powered Meeting Assistants to Cybersecurity: Google and OpenAI Gear Up This is the Business of Tech. Advertiser: https://gozynta.com/eureka/ https://partnerhero.com/businessoftech/ Do you want the...
1.) MSP Question of The Week
Do your workers come into the office, work remote or hybrid?
2.) Five minutes with a Smart Person
Host Karl sits down with Kathryn Rose of ChannelWise.
Kathryn Rose is an innovator, and the founding CEO of award-winning global expert marketplaces (getWise, channelWise) that provide business owners and professionals in targeted markets, access to thousands of vetted executives, coaches/mentors, education and resources that accelerate business or career growth. She is a former Wall Street executive sales leader and an author of 9 books. She has been featured in Forbes, Inc. Magazine, CBS Marketwatch, Fox News and more. She was recently named Worth Magazine Top 100 Entrepreneurs, Forbes Top 1000 innovators and a member of the prestigious Nasdaq Milestone Makers program
Learn more: https://www.channelwise.com/about-us
3.) Notes on the News
The infamous cage match and another vendor claims their product is what will make you money.
Resources and Links:
Kernan Mastermind Roadshow: September 28-29 - Scottsdale, AZ!
http://bit.ly/kernanmastermind
https://kernanconsulting-mastermind.mykajabi.com/mastermind-event
Our Social Links:
https://www.linkedin.com/in/james-kernan-varcoach/
https://www.facebook.com/james.kernan
https://www.facebook.com/karlpalachuk/
https://www.linkedin.com/in/karlpalachuk/
https://www.linkedin.com/in/amybabinchak/
https://www.facebook.com/amy.babinchak/
Three things to know today 00:00 Tech Illiteracy in the U.S.: A Look at What Americans Do and Don’t Know 03:34 The Stakes of AI Adoption: Where Mistakes are Low, Adoption Soars 05:39 Cost Optimization in Tech: The New Business Value in a World of Rising Prices Advertiser: https://supportadventure.com/MSPRadio/ https://timezest.com/MSPRadio/ Do you want the show...
Three things to know today 00:00 The Great Disconnect: Small Business Optimism Rises, Labor Confidence Declines 04:34 Tech Sector’s Talent Crisis: Unfilled Jobs, Overworked Staff, and Missed Opportunities 07:14 VDP Platform Saves U.S. Federal Government Over $4M in Cybersecurity Costs Advertiser: https://alinea-partners.com/ https://gozynta.com/eureka/ Do you want the show on your podcast app or the written...
Join us in this exclusive live discussion as two renowned security experts delve into the recent CMMC 2.0 draft specification leak before its official release. This leak could have substantial implications for Managed Services Providers (MSPs) and IT outsourcing companies, potentially affecting the standards and requirements for cybersecurity within the industry. Our experts will dissect...
As Chief Experience Officer of Sectigo, Tim Callan leads efforts to optimize the customer journey across all aspects of the business. Tim has more than 20 years of experience as a strategic marketing and product leader for successful B2B software and SaaS companies, with 15 years of experience in the SSL and PKI technology spaces....
Three things to know today 00:00 Corporate Transparency Act in the US: MSPs Urged to Consult Legal Counsel for Compliance 03:25 Historic Reversal: Apple Supports ‘Right to Repair’ Legislation in California 04:52 The Future of AI in Business: Introducing the Chief of AI and Navigating Copyright Complexities Advertiser: https://www.cynomi.com/ebook-top-vcisos-share-tips/ https://partnerhero.com/businessoftech/ Do you want the show...
Four things to know today 00:00 Reviving Legacy Code: IBM Develops AI Tool to Modernize Cobol Applications 03:39 Generative AI’s Impact: More in Phishing than Malware Development 06:38 JWCC Makes Progress with Multi-Vendor Approach After JEDI’s Cancellation 07:45 New York Times Blocks OpenAI’s Web Crawler, Citing Intellectual Property Concerns Advertiser: https://gozynta.com/eureka/ https://partnerhero.com/businessoftech/ Do you want...
Segment One: The MSP Question of the Week Do you attend social events with clients? --- Segment Two: Notes on the News ChatGPT is getting alarmingly less accurate! This is huge. --- Kernan mastermind September 28-29 -...
Three things to know today 00:00 Ransomware Attacks Double in Frequency: AI and Credential Theft at the Forefront 06:04 The Importance of Respect in the Workplace: 1 in 25 Employees Feel Disrespected 07:40 Analyzing Data Just Got Easier: Microsoft Introduces Python Integration in Excel Advertiser: https://supportadventure.com/MSPRadio/ https://timezest.com/MSPRadio/ Do you want the show on your podcast...
Three things to know today 00:00 The Future of Cybersecurity: vCISO Services Expected to Soar by 480% Among MSPs and MSSPs 03:16 Workforce Reskilling for AI Adoption Leads to 15% Revenue Growth: IBM Institute Report 06:54 Microsoft’s Strategic Move with Databricks: Positioning Azure as the Go-To Cloud for AI This is the Business of Tech....
Three things to know today 00:00 Understanding Inflation, Wages, and E-Commerce Trends: A Comprehensive Analysis Across the U.S., UK, and China 04:43 Decoding the MSP: Canalys Unveils True Landscape of Managed Services in 2023 Report 06:54 AI-Generated Artwork Cannot Be Copyrighted, US Judge Rules in Landmark Decision Advertiser: https://www.cynomi.com/ https://gozynta.com/eureka/ Do you want the show...
Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel. Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in...
Three things to know today 00:00 CISA’s Plan to Enhance RMM Security with Industry Collaboration 03:07 Generative AI Hits the Peak of Inflated Expectations: Gartner’s 2023 Hype Cycle 06:11 A Rapid Fire Analysis of AI Adoption across Enterprise, Finance, Retail, and More This is the Business of Tech. Advertiser: https://timezest.com/MSPRadio/ https://partnerhero.com/BusinessofTech/ Do you want the...
Two things to know today 00:00 CRM Everywhere but Satisfaction Nowhere: A Study on Adoption Across Industries 03:31 80% of Executives Regret Return-to-Office Strategy Due to Lack of Data Advertiser: https://gozynta.com/eureka/ https://supportadventure.com/mspradio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/...
Segment One: The MSP Question of The Week How many shows should an MSP attend in a year? --- Segment Two: Minutes with A Smart Person - Jake Gregorich Host James sits down with Jake Gregorich of Lyra Technology Group and discuss sales and...
Three things to know today 00:00 U.S. Small Business Market Grows in Q2 2023: Business Acquisitions Up 8%, Sale Prices Down 14% 03:40 The Precedent Setting Case Over AI-Powered Hiring Discrimination 04:42 Workplace Culture, Not Personal Issues, Main Reason Professional Women Leave Jobs, Study Finds Advertiser: https://twingate.com/podcast/ Do you want the show on your podcast...
Two things to know today 00:00 NIST Releases Draft Update to Cybersecurity Framework, Adding a ‘Govern’ Pillar 03:41 SaaS Companies Face Growth Challenges as Net Retention Rate Slips Advertiser: https://www.cynomi.com/how-to-add-vciso-services/ https://partnerhero.com/businessoftech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support...
Three things to know today 00:00 Consultants Lead in Profitable Opportunities: AI, Security, and Unified Workspace 03:55 Innovation or Risk? Generative AI Tools Like ChatGPT in the Workplace 07:13 CDW and Apple Expand Partnership to Bring Apple Business Essentials to Small Businesses This is the Business of Tech. Advertiser: https://supportadventure.com/MSPRadio/ https://partnerhero.com/businessoftech/ Do you want the...
Caden Braly, the visionary CEO of AgentsTech, embarked on a transformative journey driven by a passion for technology and a desire to revolutionize the insurance industry. The seeds of this groundbreaking venture were sown during an eye-opening experience at an insurance training conference. As Caden attended a conference hosted by a carrier, he couldn’t help...
Three things to know today 00:00 Service Leadership Report Reveals 16.7% Annual Revenue Increase and $7.5mm Stock Value Uptick over Five Years 04:38 Tech Partners with Biden Administration in AI Cyber Challenge 06:24 American Workers Taking Fewer Vacations: A Drop from 3.3% to 1.7% Since 1980 Advertiser: https://www.alinea-partners.com/ https://partnerhero.com/businessoftech/ Do you want the show on...
Three things to know today 00:00 AI Becomes a Political Issue in the U.S., While France Invests Heavily in Open-Source AI to Compete Globally 03:18 JLL GPT: A New Conversational Interface to Transform Commercial Real Estate Data Mining 05:39 From Zoom Calls to Infected Phones: Deep Learning Model Reveals Keystrokes Through Sound This is the...
Three things to know today 00:00 Zoom’s Complex Relationship with Hybrid Work: What Their Office Policy Reveals 05:12 DOJ and FTC Propose New Merger Guidelines: Stricter Rules for Tech and MSPs 07:08 OpenAI Launches GPTBot Web Crawler: How Will It Impact Your Website Content? This is the Business of Tech. Advertiser: https://gozynta.com/eureka/ https://supportadventure.com/MSPRadio/ Do you...
For this edition of SMBCP, Host Karl sits down with two lovely guests in two seperate five minutes with a smart person. Five Minutes with a Smart Person - Double Feature! First up: Larry Mandelberg is a consultant, speaker and author with...
Three things to know today 00:00 The conflicting story of Remote Workers 18% Less Productive as Remote Work Equated to 8% Raise 04:15 UK’s National Cyber Security Centre Releases Guidance on Shadow IT 05:21 Microsoft Sets Deadlines for Transition to New Commerce Experience Platform Advertiser: https://twingate.com/podcast/ Do you want the show on your podcast app...
Two things to know today 00:00 Microsoft Faces Congressional Investigation over Significant Azure Breach; Competitors Slam Negligent Practices 04:09 Generative-AI Adoption Soars in SMBs & Midmarket Firms: 60% of SMBs, 84% of Midmarkets Planning Use Advertiser: https://www.cynomi.com/ebook-top-vcisos-share-tips/ https://supportadventure.com/MSPRadio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe...
Brendan Ballou is a federal prosecutor and served as Special Counsel for Private Equity in the Justice Department’s Antitrust Division. Previously, he worked in private practice, and before that, in the National Security Division of the Justice Department, where he advised the White House on counterterrorism and other policies. He graduated from Columbia University and...
Three things to know today 00:00 Microsoft Grapples with Aftermath of Recent Cloud Service Breach 04:46 The Threat Within: Security Professionals Engage in Risky Online Activities 06:27 Questioning Amazon’s Data-Lacking Return-to-Office Mandate Advertisers: https://gozynta.com/eureka/ https://partnerhero.com/businessoftech/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business...
Three things to know today 00:00 AI in Healthcare: Sweeping Gains in Breast Cancer Detection Rates 05:11 Government Considers Yearly Subscriptions to Cut SaaS Costs 06:23 Microsoft Pulls the Plug on Managed Desktop Service Advertiser: https://www.cynomi.com/how-to-add-vciso-services/ https://supportadventure.com/MSPRadio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to...
Segment One: MSP Question of the Week/Notes on the News We combine our two segments-- With Twitter X's arrival (and departure, which social media should MSPs be using? We compile a list of our social media necassities for MSPs and how to take...
Three things to know today 00:00 New Strategy Takes ‘Whole of Society’ Approach to Cybersecurity Education and Workforce Development 03:39 Managed Services Blend Consulting and Tech Solutions for Business Success 05:27 SaaS Alerts Launches ‘Fortify’ to Streamline Microsoft Security for MSPs Advertiser: https://twingate.com/podcast/ Do you want the show on your podcast app or the written...
Three things to know today 00:00 The AI Perception Problem: Rising Concerns About Data Privacy and Job Displacement 03:40 AI Takes the Stage: ServiceNow, Egnyte, Amazon, Google and Dell Bet Big on Generative AI 07:08 Women’s Employment Rises Amidst Automation Risks and Ageism in Leadership Roles Advertiser: https://www.Alinea-Partners.com/ https://supportadventure.com/MSPRadio/ Do you want the show on...
Two things to know today 00:00 Google Cloud Turns Profitable Amid a Resilient American Economy 03:19 From Ransomware to Cryptojacking: Changing Cyberthreat Landscape in 2023 Advertiser: https://timezest.com/mspradio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon:...
Billy House started his career in the US Navy working in IT and radio communications. He spent 12 years honing his technical and leadership skills gaining experience in many different facets of the IT industry, including Windows and UNIX server and desktop support, customer service, network appliance management, IT security, compliance, auditing, and most importantly...
Three things to know today 00:00 SEC requires public companies to disclose cyber incidents within four days 03:38 MSPs Enjoy Over 20% EBITDA for Third Year Running, According to Service Leadership Report 05:02 The Flipper Zero: A Digital Multitool with its own Mobile App Store Do you want the show on your podcast app or...
Two things to know today 00:00 Generative AI Makes Moves: Amazon’s Alexa Overhaul and Edge Device Deployment 04:02 IT Departments Fail to Meet Business Expectations and Need Better Demonstration of Value Advertiser: https://gozynta.com/payments/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech:...
Today Hosts James welcomes our guest co-host: Charlene Ignacio! Being from Hawaii, she makes friends everywhere she goes. What you see online is what you get in person. She serves as a multi-industry CEO, speaker, author, serial entrepreneur for,...
Three things to know today 00:00 Increased Consumer Confidence and Global Growth in IT Services: A Win for IT Services 04:20 The MSP Collective: New Nonprofit Aims to Secure Critical Infrastructure 05:44 Passwordless Future Under Threat? Researchers Hack Fingerprint Security Advertiser: https://www.cynomi.com/ebook-top-vcisos-share-tips/ Do you want the show on your podcast app or the written versions...
Three things to know today 00:00 Efficiency is Key: SaaS Buyers Opt for Fewer Seats, Affordable Options, Says Vendr Report 02:24 Outsourcing Trend: 72% of SMBs and Midmarket Firms Turning to Managed Security Services 04:22 Diversity in Cybersecurity: A Potential Solution to the Talent Shortage Advertiser: https://www.Alinea-Partners.com/ Do you want the show on your podcast...
Two things to know today 00:00 AI Concerns Prompt Voluntary Security and Trust Commitments from Tech Companies 05:21 White House Turns to CIA Veteran as Preferred Choice for National Cyber Director Advertiser: Gozynta: https://gozynta.com/payments/ TimeZest: https://timezest.com/mspradio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the...
Adrian Esquival is the Founder and CEO of TECKpert, a company that offers a contingent workforce built for any size digital transformation project. He started TECKpert in 2009 with the vision of providing cutting-edge technology solutions to businesses with a focus on customer service, and has worked with hundreds of companies and organizations to deliver...
Three things to know today 00:00 Microsoft Inspire Highlights: Partner Growth, SMBs Demand, and Security Updates 02:59 Virtual Makeup with Microsoft Teams and Maybelline Collaboration 04:49 Changing Workplace Dynamics: Remote Work Trends Threaten Global Office Real Estate Markets Do you want the show on your podcast app or the written versions of the stories? Subscribe...
Two things to know today 00:00 Is AI Worth Doubling the Cost of Microsoft 365? A Question Amidst Microsoft’s AI-Driven Releases 04:34 Inside Job: IT Employee Tries to Redirect Ransomware Payments, Gets Jail Time Advertiser: https://twingate.com/podcast/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the...
Segement One: MSP Question of the Week From Janet Schijns, a question and a survey: "Today I am thinking about how Generative AI will impact the channel partner cost to serve vendors in the future. For example: By using Generative AI to create your...
Three things to know today 00:00 New Microsoft 365 Add-On Promises ‘No Tickets to Track’, Aims to Shake Up MSP Market 02:41 MIT Study Says AI Technology Not a Threat, but an Enhancer to Writers 04:06 Boost Your Cybersecurity Practices with CISA’s Newly Released Free Tools Advertiser: https://www.cynomi.com/how-to-add-vciso-services/ Do you want the show on your...
Three things to know today 00:00 Economic Discussions Dip, AI Conversations Surge Among CEOs 01:57 Managed Security Services Reducing Cyber Incident Impact, Says Optiv 03:14 Public Cloud is Primary Computing Platform for Two-Thirds of Companies Advertiser: https://timezest.com/mspradio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to...
Three things to know today 00:00 Exploring Unique 5G Use Cases: From Mines to Construction Sites 02:40 One in Five Now Using macOS, Shows Steady Adoption Increase 04:14 ScalePad and Rev.io Expand Portfolio with New Acquisitions Advertiser: https://gozynta.com/payments/ Do you want the show on your podcast app or the written versions of the stories? Subscribe...
Steven Weigler is the Founder and Managing Partner of EmergeCounsel, whose mission is to provide a worldwide clientele legal counsel on the protection of intellectual property and business assets at a lower price point than large legal firms. In order to fulfill its mission, Steven developed systems-based approaches, which combine best in-class legal technology for...
Three things to know today 00:00 AI’s Legal Phase: OpenAI Faces FTC Investigation and Copyright Lawsuits 03:10 Managed Services Demand Peaks While Cloud Spending Slumps, Says ISG 05:14 Increasing IT Workloads Threaten Employee Retention, Indicate Surveys Do you want the show on your podcast app or the written versions of the stories? Subscribe to the...
Two things to know today 00:00 High Public Confidence in Small Businesses Despite Owners’ Economic Pessimism 02:41 AI Boom Exposes Readiness Gap in Cloud Infrastructure Advertiser: https://gozynta.com/payments/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon:...
Segment One: The MSP Question of The Week I have clients that have three PCs but don’t need a whole lot, what should I do? Segment Two: Five Minutes with a Smart Person - Dr. Lance Reichenberger --- Host James sits down with his friend, Dr. Lance...
Two things to know today 00:00 Understanding the New EU-US Data Transfer Framework: A Guide for IT Companies 02:48 The Link Between Mature Cybersecurity Programs and Business Success: An Accenture Report Advertiser: https://www.cynomi.com/ebook-top-vcisos-share-tips/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech:...
Three things to know today 00:00 Evolution in Cloud Priorities: From Revenue Generation to Cost Reduction 02:29 Generative AI Leading to More Hiring, Not Less: C-Suite Perspectives 04:43 Employee Productivity Monitoring: A Management Faux Pas? Advertiser: https://gozynta.com/payments/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to...
Two things to know today 00:00 04:50 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on...
Service Leadership Inc., a ConnectWise solution, released the findings of its Service Leadership Index® 2023 IT Solution Provider Compensation Report I talk with Peter Kujawa, VP of Service Leadership & TSP Evangelist, ConnectWise, to discuss the...
Three things to know today 00:00 03:18 05:47 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the...
Two things to know today 00:00 05:27 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on...
Three things to know today 00:00 03:38 05:28 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show...
We catch up with Host Karl and Host Amy. Find out who's smoke free.
Segment One: The MSP Question of the Week Do you have to be a “technical” person in order to run a successful IT consulting business?
Segment Two: Five minutes with a Smart Person - Sarah Hansen
Host James sits down with Sarah Hansen of Hansen Collective.
Upon earning her bachelor's degree in journalism and media communications at Colorado State University, Sarah Hansen set out to forge a career path that was both creative and flexible in social media marketing.
After gaining experience working as a social media strategist with top performing midwest agencies and freelancing with brands around the country, at the age of 23, Sarah launched her own social media brand– Hansen Collective.
Not only is Hansen Collective a place where she uses her online marketing expertise to help both international and domestic clients, but it's also a place where she can foster a community and educate her audience on creating effective social media strategies for personal brands and businesses alike.
Segment Three: Notes on the News
Technology we didn’t expect...Car companies have become the “natural” providers of home electrical systems and DC battery power.
https://www.theverge.com/2023/6/28/23776690/gm-energy-ultium-home-ev-charging-v2h-stationary-storage
Resources and Links
CompTIA Free registration - August 1-3 Use code SBSmallBizThoughts23 Link: https://i.snoball.it/p/3igU/l
XChange Nashville = Karl attending August 20-33 See https://event.thechannelco.com/xchange-august/agenda
Sponsor Memo: IT Service Provider University
IT Service Provider University helps you improve the business side of your business.
We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business.
IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications.
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Learn more about professional classes and certifications at https://ITSPU.com
Andy Tryba is the Co-Founder & CEO of Ionic Partners, and also CEO of Gigster, a firm that accelerates the delivery of digital transformation applications giving companies the agility to thrive in a software-defined world. Andy is a nationally...
Three things to know today 00:00 02:04 03:56 Feedspot’s Top 30 Business Technology Podcasts: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech:...
Three things to know today 00:00 02:59 04:24 Feedspot’s Top 30 Business Technology Podcasts: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of...
Segment One: Notes on the News We sit down with Amy B and James and discuss the PAX8 marketplace Microsoft $5 Subscription Based Business Assist, and Microsoft Most Recent Security Response. Microsoft Business Assist: Microsoft Security Blog: ...
Three things to know today 00:00 03:49 05:03 Advertiser: Feedspot’s Top 30 Business Technology Podcasts: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the...
Three things to know today 00:00 02:09 03:38 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support...
Three things to know today 00:00 02:30 03:43 This is the Business of Tech. Advertiser: Do you want the show on your podcast app or the written versions of the stories?...
Shirish Nadkarni is a serial entrepreneur with proven success in creating multiple consumer businesses that have scaled to tens of millions of users worldwide. Shirish was the co-founder of Livemocha, the world’s largest language learning site with...
Three things to know today 00:00 02:17 05:19 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support...
Two things to know today 00:00 05;28 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show...
Segment One: What are you up to? Amy B, James, and Karl--3/4th of our wonderful hosts join is for today's episode. Amy B joins on the road as she drives north to...the boat. — Segment Two: Five Minutes with a Smart Person – Our Very Own James...
Two things to know today 00:00 04:34 This is the Business of Tech. Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe...
Three things to know today 00:00 02:16 04:14 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the...
Michael Lenox is an award-winning professor, consultant, author, speaker, and podcaster. For over twenty-five years, he has been helping MBA students and executives navigate the competitive dynamics of markets in the face of innovation and disruption....
Three things to know today 00:00 03:14 04:58 Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on...
Segment One: What are you up to? Host Amy B and Karl discuss the latest in flower power. --- Segment Two: Five Minutes with a Smart Person - Allen Edwards Allen began his I.T. career in 1994 as an entry-level tech, climbing the ladder through...
Two things to know today 00:00 05:30 This is the Business of Tech. Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to...
Three things to know today 00:00 02:39 04:09 This is the Business of Tech. Advertiser: Do you want the show on your podcast app or the written versions of the stories?...
Two things to know today 00:00 05:11 This is the Business of Tech. Advertiser: Do you want the show on your podcast app or the written versions of the stories? Subscribe to...
Eric Daimler is the founder and CEO of Conexus, a groundbreaking solution for what is perhaps today’s biggest information technology problem: data deluge. Eric is leading the development of CQL, a patent-pending platform founded upon category theory...
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Segment One: What are you up to? Karl just wrapped up the SMB Online Conference! Check it out here: Three days of smart people & fun. James is revving up for his LIVE event in Denver this month June 29th-30th. Register here: ...
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Two things to know today AND Advertiser: Do you want the show on your podcast app or the written versions of the...
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Host Amy and James take over the pod once again. Segment One: What are you up to? Amy and Karl finalize their sessions for the SMB IT Pro conference in Australia this October! There, they will discuss why retirement looks different for business owners...
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Saagar Govil is a serial entrepreneur interested in IoT, Wearables, Robotics, Advanced electronics, and Space Tech. In his leisure time he enjoys watching the Knicks, traveling, and sailing. He is currently Chairman and CEO of Cemtrex Inc....
Dr. Yossi Sheffi is the Elisha Gray II professor of Engineering Systems at the Massachusetts Institute of Technology, where he serves as Director of the MIT Center for Transportation and Logistics (CTL). He is an expert in systems optimization, risk...
Dr. Yossi Sheffi is the Elisha Gray II professor of Engineering Systems at the Massachusetts Institute of Technology, where he serves as Director of the MIT Center for Transportation and Logistics (CTL). He is an expert in systems optimization, risk...
Topic 1: How much will AI change our business in the next twelve months? ChatGPT now has over 100 million users. Government wants to regulate it. We’re past the hockey stick moment. --- Topic 2: Oh Dear God - Minority Report crack for...
Topic 1: How much will AI change our business in the next twelve months? ChatGPT now has over 100 million users. Government wants to regulate it. We’re past the hockey stick moment. --- Topic 2: Oh Dear God - Minority Report crack for...
Andy Wilson is the CEO & co-founder of Logikcull, the the dominant eDiscovery platform for the legal industry. Andy is at the tip of the spear in bringing AI into the legal field— automating processes, particularly around legal discovery, that...
Andy Wilson is the CEO & co-founder of Logikcull, the the dominant eDiscovery platform for the legal industry. Andy is at the tip of the spear in bringing AI into the legal field— automating processes, particularly around legal discovery, that...
In today's special episode, Host Karl heads out to Channel Partner's Las Vegas. We follow him on his adventures through the vendor hall. So what do these vendors have for sale and what socks do they have? Thank you to all vendors who participated in...
In today's special episode, Host Karl heads out to Channel Partner's Las Vegas. We follow him on his adventures through the vendor hall. So what do these vendors have for sale and what socks do they have? Thank you to all vendors who participated in...
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Two things to know today AND Advertiser: Don't Believe The Hype. (C) 1988 The Island Def Jam Music Group Do you want the show on your podcast app or the written versions of the stories? Subscribe to the...
Two things to know today AND Advertiser: Don't Believe The Hype. (C) 1988 The Island Def Jam Music Group Do you want the show on your podcast app or the written versions of the stories? Subscribe to the...
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Mary is a Transformational Leader and an internationally recognised Personal Branding & Online Business Specialist. Mary helps Industry Experts systemise, digitalise and commercialise their knowledge, wisdom and skills into a scalable & profitable...
Mary is a Transformational Leader and an internationally recognised Personal Branding & Online Business Specialist. Mary helps Industry Experts systemise, digitalise and commercialise their knowledge, wisdom and skills into a scalable & profitable...
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Many have dreams of making it big in business. But entrepreneurship isn’t for the faint-hearted. Particularly for an underdog in society. An immigrant from a developing country. Someone who went from earning $2/day to the boardrooms of Fortune...
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Segment One: What's New in the News and Parrots on Zoom “Stats” from Syncro MSP: 603 respondents - Very unrepresentative of the MSP community. And also, parrots talking to each other on Zoom! --- Segment Two: 15 Minutes with a Smart...
Segment One: What's New in the News and Parrots on Zoom “Stats” from Syncro MSP: 603 respondents - Very unrepresentative of the MSP community. And also, parrots talking to each other on Zoom! --- Segment Two: 15 Minutes with a Smart...
One thing to know today AND I speak with Ravi Ramharak about the deal. Advertiser: Do you want the...
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Larry K. Williams is President and Chief Executive Officer of The Technology Association of Georgia (TAG) and has served in this role since October 2016. As part of Larry’s responsibilities, he leads the National Technology Security Coalition and...
Amy B and Amy L talk about the economics of small business acquisition and what’s happening in the market. Segment One: What are you up to? We catch you up with the latest events. Coaching with ChannelWise at the ChannelPartners Conference May...
Amy B and Amy L talk about the economics of small business acquisition and what’s happening in the market. Segment One: What are you up to? We catch you up with the latest events. Coaching with ChannelWise at the ChannelPartners Conference May...
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Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. For more than two decades, Jonathon has helped startups, Fortune 100 brands,...
Segment One: What Are You Up To? April and May is a busy month for our hosts. Check out one of their many events! Asigra Webinar April 19th - NSITSP Insurance Webinar April 26th - NSITSP Coaching with ChannelWise at the ChannelPartners Conference...
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Kaseya has purchased naming rights for the Miami-Dade Arena, home to the Miami Heat, in a $117 million deal over 17 years. Why did they do this? Let’s take their public statements, analyze what this means, and answer, "Why...
Christian’s focus on innovation to enhance value for the customer over time through system automation and the development of next generation client experience management tools (Orchestrator) via the integration of machine learning to natural...
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Segment One: What's Goin On with You? Amy's installs windows...also what is your preferred meetings app? And while we're on the topic of virtual meetings, we talk mics and coaching. --- Segment Two: Question of the Day Which authenticator app are you...
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Two things to know today AND Advertisers TimeZest: Bifrost Cloud: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on...
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Shortly after graduating from college, Jim Millican went to work for a small IT service provider in a sales and marketing position. In that job, he found that working on the technology was way more fun than selling it. And he struck out on his own....
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A proven executive and entrepreneur with over 25 years experience developing high-growth software companies, Matt serves as Virtu’s CMO and leads all aspects of the company’s go-to-market motion within the data protection and Zero Trust security...
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This just in: James will order your pizzas for you. Segment One: 15 Minutes w/ a Smart Person - Featuring Barbara A. Boldt Amy B. sits down with Barbara A. Boldt. Barbara A. Boldt helps introverted tech managers, who are looking to...
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Aaron Bare is the Wall Street Journal, USA Today, and #1 Amazon Bestselling Author of Exponential Theory: The Power of Thinking Big. The book is a culmination of Aaron’s experience as a strategic facilitator where he helped leadership solve problems...
I’m covering a ton of AI news on the daily Business of Tech podcast. The stories are coming quickly and continuously. And so I want to explain why I think this is more than hype. I’ve learned to be pretty jaded about emerging technology. While...
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Segment One: Notes on the News and Amy B Bought a Book! SVB - Silicon Valley Bank failed fast...Twitter may have played a role Does this mean anything for private equity, or our industry? Our answer: Eh, kinda. Also, we dive in and learn what exact...
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AND Check out Rich's newsletter at Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our...
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Today -- Amy's B's Binaural Beats. Ft. Coughs...Subscribe for more. --- Segment One: Tik Tok Time Limit In effort to reduce teen screen time, Tik Tok has a set a 60 minute limit to users under 18. Karl suggest we take it a step up and set a...
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Amit Jayakar is Vice President, Commercial Operations, for Fathom, a deep-learning NLP system that accelerates medical reimbursement, and is backed by world-class investors, including Google Ventures, 8VC, and Stanford. Mr. Jayakar, who can be reached...
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In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge. We have four bite sized interviews with four smart guys: Sebastian Uchima of Humanize IT The Humanize IT Framework is a top down approach to client conversations that...
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Daniel Sih is an award-winning author, professional speaker, and Director of Spacemakers®, a productivity consulting group for busy leaders. His first book "Spacemaker - how to unplug, unwind and think clearly in the digital age" won the Australian...
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Weather alert: Amy B's eletricity is out by ice storm so she joins us by phone while Karl enjoys the sun in snowy Southern California... Segment One: Creepy Bing AI Update According to a report by the New York Times, a four hour conversation...
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For over 25 years Bryant has held responsibilities as an entrepreneur and senior executive in all aspects of risk management including thought leadership in the area of cyber security, award winning development of security solutions, managing large...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Sign up for the daily or weekly newsletter by March 15 for a chance to win $100 Amazon...
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Have a question or comment for us? Want your question or comment to be featured on the next episode? Send it here: concierge@smallbizthoughts.com Use the topic SMBCP and include your name for a shoutout. --- Segment One: The right to repair. This...
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Topic 1: The Arms Race is Here...AI is Definitely Moving Fast, but Will It Break Things? ChatGPT is now integrated in Bing as “Prometheus.” That sounds ominous. But Bard is also coming. And now Ernie. And Claude. Soon there will be AI bots...
With over 35 years of experience in IT, 30 years in Leadership and a dozen years in the interpersonal workspace, James combines his love for IT and cybersecurity along with his passion for Leadership development. Having started as an entry level...
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This podcast is not sponsored by big AI...but if anyone is offering, we're listening. Segment One: Bing AI In the race for the best search engine, Microsoft introduces an AI-powered Bing! Amy and Karl pose the question: How will AI dictate if...
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Two things to know today AND Get Field Effect's Research here: Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on...
Ameer Karim is a dynamic and seasoned executive who brings over 25 years of experience working for some of the biggest brands in consumer electronics and cybersecurity. Most recently, he joins us from Absolute Software, where he was EVP of Product...
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The answer is yes--It is another chatGPT episode... --- Segment One: Rob Rae joins Pax8 and the return of MSP Shows We discuss going public versus an MSP being bought out by an investment firm. Sometimes, it means sales and numbers because priortiy #1...
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Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool Merch? Wear...
Topic 1: Score 1 for the Good Guys in the Cyber Wars In a significant development in the fight against ransomware, the FBI announces that they have shut down a notorious cyber gang after infiltrating their system months ago and secretly giving...
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Our OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today's episode. Segment One: Layoffs everywhere and so is Elon...What the hell is going on? Layoffs...
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Topic 1: Sorry: Let’s talk jobs. December: Total new jobs UP 235,000. That is despite the fact the enterprise companies (500 employees+) reduced jobs by 151,000 ← Great summary stats Spotify 600 (6% of workforce) Twitter 3,700 (50% of...
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Jack J. Phillips, Ph.D., is the author of Show the Value of What You Do and an award-winning thought leader in the field of talent development. As a teacher, consultant, and coach, he helps individuals show the value of their work in all types of...
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Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Amy B has returned from a January in the UK. Brr! That said, we are happy to report that she kept warm and the pubs are a-boomin'... Segment One: Five Minutes with a Smart Guy - Dave Seibert! It's said humans can only concentrate for a good 15...
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Topic 1: Small companies are “labor hoarding” while large companies are laying off. Keeping employees at any cost! Topic 2: Understanding the Dynamics of the Tech Workforce in 2023 Data Point 1: Tech Layoffs are Happening … But Not Because...
Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through...
This a question from a Patreon Supporter. I've long held a view that MSPs need to be more agile in their methodology and adopt a slightly unique variation of DevOps culture to be competitive in delivering their services. It seems to be a common...
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Amy B. is off to England so it's up to Karl, Amy L, James, and content creating AI to get us through the day... Segment One: Customer Service gone Awry - Noma, Rated the World’s Best Restaurant, Is Closing Its Doors Segment Two: The...
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Topic 1: Algorithms Need Management Training, Too! From Wired Magazine. Human beings excel at avoiding responsibility for difficult decisions. Management and personnel decisions are often difficult. Therefore, they are great candidates for turning...
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Through rolling blackouts and timezones, our team prevail for another special all-hosts episode of the Small Biz Community Podcast. Before we get into it, we would like to ask our listeners, how wild is too wild New Orleans? Hosts Amy L has your...
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Topic 1: Generative AI is Fun … Until the “Other” Guys Start Doing It Too China is aggressively building their own versions of generative AI platforms (with some obvious / inevitable filters) that do essentially the same thing as ChatGPT and...
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New music, new intro, new everything. We reboot the entire podcast format, and welcome new host Amy Luby. Our Hosts are: Amy Babinchak - https://www.linkedin.com/in/amybabinchak/ James Kernan -...
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Topic 1: For Sale on eBay: A Military Database of Fingerprints and Iris Scans Great topic for ITSPs - especially as clients get rid of equipment at the end of year. Old machines of all kinds might have sensitive data. Not this juicy, perhaps, but...
Let's look at some predictions around the IT Channel, and what lessons we can learn from what is to come. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ ...
Happy New Years! For our last episode of 2022, Host James chats with Mathieu Manaigre. Published author and a mastermind of overlapping calendars, Mathieu is backed by a team of amazing experts allowing him to do all the fun work involved in building...
Predictions on what is to come on the delivery of IT and MSP services in the year 2023. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support...
Topic 1: Meta scamming: Scammers Are Scamming Other Scammers Out of Millions of Dollars On cybercrime forums, user complaints about being duped may accidentally expose their real identities. Topic 2: Teens are Self-Liberating from Social Media...
As is customary on this show, before I make my 2023 predictions, I examine my 2022 ones to examine what I got right and what I got wrong—accountability for the win. I broke this into three categories last year, so we’ll revisit each first on broad...
In your experience, what works better, In house IT department or out-sourcing to MSPs? Let's dive into the question. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of...
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Host Karl catches up with Yvette Steele. Yvette Steele is a global diversity, equity, and inclusion (DEI) leader building inclusive and equitable workplaces one employee at a time. Her belief that “inclusion is everybody’s job that anybody can...
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Topic 1: The Bots are Coming for LinkedIn, Adding New Layers of Risk for Professionals and for Companies … but Especially for Recruiters Bots are everywhere on social media, and some platforms are doing more to combat them than others. Now that the...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Lou, from Charlotte, North Carolina, wrote me and asked: “How do you suggest MSP get ahead of Apple and Microsoft, who are entering the Managed service space?” Here's my answer. Do you want the show on your podcast app or the written...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Karl Palachuk has a major announcement . . . followed by a discussion of The Five Employee Rules You Can't Forget - No matter how difficult the job market is right now. Karl has been procuding materials for IT consultants who are tackling the...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Topic 1: Should the Police have killer robots? San Francisco approves the use of robots capable of lethal force. Is this move inevitable, or are the arguments in favor of this just rare exceptions to the rule? Topic 2: Data Volumes are...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
An experienced business owner and leader, Karla is passionate about values-led leadership and people development. Karla founded the international recruitment business, BeecherMadden in 2010 before overseeing the acquisition by Nicoll Curtin. In 2020...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Host Karl sits with Acronis's Righter Kunkel at the Cyberfit Summit 2022! Righter is a seasoned leader with responsibilities for strategy, design, implementation, and execution of corporate customer success vision anchored with financial growth....
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Topic 1: The FTX Contagion Has Affected VC / PE Firms that Invest In MSP Vendors In all the noise that’s surrounding the collapse of FTX and the impact on other crypto companies, news is coming out that several major MSP investors have also...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Robert Kerbeck’s true crime memoir, RUSE: Lying the American Dream from Hollywood to Wall Street is the story of how a wannabe actor became the world’s greatest corporate spy. Frank Abagnale, author of Catch Me If You Can, said, “Kerbeck has...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Host Karl sits with Acronis's Michael Callahan at Cyberfit Summit! Michael is a security marketing executive with the rare combination of branding, product and technical expertise. Proven track record in both large and startup companies developing and...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Topic 1: The Federal Communications Commission has published the initial draft of its revised high-speed internet coverage maps. The old maps were census-block based. The new maps are based on more detailed information from broadband providers. With...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Adam Riggs is the Founder & CEO of Frameable. He previously worked at the U.S. Department of State as a Senior Director, Office of the Senior Advisor to Secretary Kerry - S/SRA. Adam Riggs attended Reed College. Do you want the show on...
Join The Business of Tech for coverage of the Acronis CyberFit Summit LIVE from the event to give you coverage, insights and analysis from the day's events. Chapters 00:00 Intro, overview of the show 01:35 What was your big takeaway from the...
Join The Business of Tech for coverage of the Acronis CyberFit Summit LIVE from the event to give you coverage, insights and analysis from the day's events. Keynotes from Patrick Pulvermueller, CEO, Serg Bell, Candid Wuest, VP of Research, and Oleg...
Fire Clients - or Prune Your Client Garden - with Erick Simpson and Karl Palachuk Recently, our friend Erick Simpson blogged that "end of year" is a great time to fire some clients. He and Karl are pretty much in agreement on that, but look at it from...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Topic 1: Good News on the EV Front: Lithium Ion Batteries can be Recycled! Yes … we are headed for an EV world. No … there are not nearly enough batteries or charging stations or grid capacity to handle an EV world. But in a positive sign, it...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Christopher Tarantino is an award-winning entrepreneur, investor, and international speaker on resilient innovation. He has worked with thousands of high-performing leaders from startups, enterprise, and government organizations like Google, FEMA,...
Join The Business of Tech for coverage of IT Nation Connect LIVE from the event to give you coverage, insights and analysis from the day's events. 00:00 Intro, overview of the show 02:44 ConnectWise Vision Keynote overview & analysis 07:23 Keynote...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Three things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Jost James sits down with Hartland Ross.
Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies.
Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999.
He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and introductions.
Resources and Links:
https://www.thehostbroker.com
https://www.ebridgemarketingsolutions.com
https://www.linkedin.com/in/hartlandross/
Sponsor Memo: PCMatic
PC Matic — Endpoint Security built on a zero trust/default deny foundation Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting.
The perfect compliment to your current security stack. No minimums and no annual contracts.
Find out more about PC Matic by visiting https://PCMatic.com/MSP today.
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Topic 1: Lessons from the Stripe Layoffs - for tech ITs, vendors, and everyone. Stripe layed off 14% of their workforce, and were very open about the reasons. We all make mistakes in periods of rapid growth and rapid decline. This stuff is hard! ...
Meet David Rose an entrepreneur, MIT lecturer, author, and expert on digital product innovation, and ambient computing. He is an expert on how businesses can thrive in digital disruption and how to best leverage next-generation technologies...
From teenage entrepreneur to global thought leader and coach. Jason S Bradshaw started his first business at 14 and since those beginnings has worked with some of the worlds most recognizable brands like Target and Volkswagen. He is the best selling...
Orrin Klopper is the CEO of Netsurit, which he co-founded 24 years ago during the lead-up to Y2K. At the time, organizations were being ripped off by IT companies and paying a fortune for the technology they did not need. He is always innovating new...
Host Karl sits down with Loren Williams of PCs for People. After more than 25 years working for IBM and other companies that bought, sold, and leased computer equipment, Loren Williams moved to the non-profit sector joining PCs for People in 2021....
Per is a thought-leader in everything pricing strategy and how companies can use pricing to drive higher growth, sales volume, and profits. He is a sought-after speaker for various conferences, appears regularly on podcasts and business radio shows,...
Topic 1: U.S. workers have gotten way less productive. No one is sure why. So we get to make up reasons! Can this be attributed to the Quiet Quitting Phenomon? Maybe. But maybe not. (Again, we get to come up with our own theories today.)...
Acronis CyberFit Summit Day One Newscast: Acronis CyberFit Summit Day Two Newscast: IT Nation Connect 2022 Newscast: Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to...
Host Karl speaks with Patrick and Mike Clements of SherpaDesk.
As co-founder and CEO of SherpaDesk, Patrick is committed to delivering a powerful easy to use professional services automation (PSA) solution that simplifies the three core activities of MSPs and IT Service Providers; track customer requests, log billable time, and manage customer's assets.
Patrick has spent over 20 years in building software technology companies. He is a member of several non-profit boards and is an active member of the entrepreneurial community in mentoring new startups.
Mike's best asset is being able to relate to people by listening to what they have to say. Mike has had over 20 years of in success in sales and the customer experience profession. He has led multi-million-dollar teams at Oracle and is a member of several non-profile boards.
He enjoys spending time with his three young kids and is very passionate about the outdoors. Mike enjoys pushing himself by competing in Iron Man, or trekking in the Peruvian Andes.
He's been part of the SherpaDesk team for 15 years and has an identical brother, that happens to be SherpaDesk’s CEO
Resources and Links:
https://www.sherpadesk.com
https://www.sherpadesk.com/blog
https://www.facebook.com/SherpaDesk/
https://twitter.com/sherpadesk
https://www.reddit.com/r/SherpaDesk/
Sponsor Memo: OITVOIP
Did you know about STIR/SHAKEN?
If you’re doing voice for your customers, you had better — the deadline was June 30.
This technology is focused on reducing robocalls, and providers have to take action. Are you compliant?
The team at OITVOIP has put together resources for you to learn more… or, for their customers, it’s already handled.
Want to learn more?
Visit https://oit.co/mspradio/ for resources to help make sure you’re covered.
Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that focuses on transactions involving managed service providers, VARs, technology solution resellers, cloud solution providers, IT professionals, and...
Three things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Three things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our...
Host Karl speaks with Anne Hall.
Anne Hall is the owner and founder of ITagree – The Agreement Lifeguard, providing legal agreements-as-a-service globally.
Anne recognized just how much IT companies struggled with customer agreements so she decided to put her 25 years’ experience as an IT lawyer in New Zealand to use in an innovative way, establishing ITagree in 2016.
ITagree provides access to the specific types of legal agreements needed by IT companies, quickly and cost-effectively, in order to help them to reduce business risk. ITagree’s agreements have been developed and refined to suit the needs of IT companies in North America, the United Kingdom, Australia, New Zealand and several European countries.
ITagree was founded by Anne Hall who has 25 years of experience as a specialist IT lawyer in New Zealand.
Anne wanted to provide IT companies with access to IT legal agreements without delays or big legal fees. Now we have customers all around the world and the ITagree team continues to be committed to saving time and costs on legal agreements, so you can focus on growing your business.
ITagree is a global leader for MSPs and IT companies in helping them to reduce unnecessary business risks.
ITAgree has you covered if you provide: Managed Services Microsoft 365 or Azure Private Cloud Hosting Professional Services Third Party SaaS Master Services Agreements And more! For Example Hardware-as-a-Service AWS Services Supply Unified Communications SaaS, including for Microsoft add-on
Resources and Links:
www.itagree.com
https://itagree.com/blogs/news
Sponsor Memo: SBTTC
This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org
Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.
Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.
Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at https://www.SmallBizThoughts.org
:-)
Host Karl speaks with Donna Turgeon.
In her role as head of channel, Donna will lead Infosec’s channel sales team and indirect go-to-market strategy, operations and revenue globally.
Donna brings 30 years’ experience driving indirect and direct revenue, ensuring customer success, delivering global GTM programs, leading corporate Channel and Distribution strategy, recruiting and onboarding business partners, and building effective Global sales and support teams.
Donna is a multiple-year CRN Channel Chief award winner. Before her role at Infosec, she built an excellent indirect and direct sales and Marketing organization as CRO of VIPRE Security Group. She has held various senior leadership roles at various companies, including KnowBe4, Tech Data, InspiredeLearning and AccentHealth.
Resources and Links:
http://www.infosecinstitute.com/channel Email: partners@infosecinstitute.com
Sponsor Memo: Acronis
Are you still relying on a frustrating patchwork of legacy solutions. Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud.
It’s a single solution that combines backup, anti-malware, and endpoint protection management.
As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue.
Learn more about Acronis Cyber Protect Cloud at https://Acronis.com
Michael Enos is Senior Director of Community and Platform for Techsoup Global. Techsoup’s mission is to build a dynamic bridge that enables design and implementation of technology solutions for a more equitable planet. In his role, Michael directs...
Two things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Host Karl speaks with Dave Charest. Dave Charest is Director of Small Business Success at Constant Contact, the online marketing leader trusted by millions of small businesses. In his role, Dave acts as an educator and an advocate for small business...
Three things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? Cool...
Three things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our...
Topic 1: The Open Internet as We Know It Dodged an Existential Bullet Last Week In an election for the Secretary-General of the International Telecommunications Union (ITU), members chose Doreen Bogdan-Martin from the United States – the...
William A. Adams is a rare combination of engineering sage and empathetic change leader. He’s a pioneer in promoting diversity who believes technology exists to empower people. He's on a mission to help Blacks, women, and other underserved...
A question from Mark, a Patreon supporter: I’m wondering if privacy as a service is a coming business model due to all the legal changes that are happening, for example look at this for California: ...
Two things to know toda AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: subscribe/ Support the show on Patreon: Want our stuff? ...
Host James chats with Daniel Wang of MSPbots. Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and bots to help MSP automate the business process, and help manage, and train employees.
MSPbots has the best dashboard software for MSP, easily creating MicroTraining bots to alert employees, and providing real-time Microtraining based on KPI changes, and incidents based on the data.
Resources and Links:
https://mspbots.ai
Sponsor Memo: SBTTC
This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at http://www.SmallBizThoughts.org
Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere.
Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.
Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at http://www.SmallBizThoughts.org
:-)
James Laws is the CEO and Co-Founder of Saturday Drive, a business development firm focused on making the world better, one company at a time. Under his leadership and alongside his co-founders, Saturday Drive has launched wildly popular...
International bestselling author, Michelle Nedelec is an expert in Entrepreneurialism and the founder of Awareness Strategies. She’s run her own series of companies for over 22 years and for over 15 years has been helping Sales reps, Entrepreneurs,...
In 1989, Stuart Holtby started Allstar Tech as a boutique IT consulting practice helping SMEs with networking microcomputers. It wasn’t until the mid 90’s that he began to call Allstar Tech a Managed Service Provider. By 2000, Allstar...
Topic 1: Reverse mentoring in the technology industry increases understanding and opens opportunities for both sides of the mentor relationship Everyone knows a person of “a certain age” who is not as connected to or fluent with a new technology...
Special Agent in Charge Matthrew J. DeSarno joined the FBI in 2002 and was assigned to the San Diego Field Office. In 2009, Mr. DeSarno was promoted to Supervisory Special Agent assigned to lead the Chicago Field Office's Task Force on Gangs, and in...
Abe Garver leads the MSP Team at FOCUS Investment Banking, which was ranked the #1 Lower Middle Market Investment Bank by Axial. Abe is an M&A investment banker, magazine contributor, television commentator and conference speaker who has published...
Three things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool...
One topic to know today with three parts Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our...
Three things to know toda AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool...
Topic 1: It’s time for cybersecurity to focus on the fundamentals instead of the “glory” case https://www.pcmag.com/news/ex-cisa-chiefs-advice-at-black-hat-make-security-valuable-and-attacks-costly In a world where we are addicted to having...
Three things to know today AND Do you want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? ...
Three things to know today AND Want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool Merch? ...
Topic 1: Update on that Apple Self-Repair Kit for iPhone Screen The basic program includes two large Pelican cases full of equipment and tools, which you rent for $49/week plus a $1,300 deposit. Then the repair kit is about $10 cheaper than...
Four things to know today AND This is the Business of Tech. Want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show...
Omid Malekan is the Explainer-in-Chief of blockchain technology. He is an adjunct professor at Columbia Business School, where he lectures on blockchain and crypto. In addition to his newest title, Re-Architecting Trust, he is also the author of The...
Two things to know today AND Want to get the show on your podcast app or get the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool Merch? ...
Three things to know today AND Want to get the show on your podcast app or get the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool...
Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a...
Three things to know today AND Want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool...
Two things to know today AND Want to get the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: Support the show on Patreon: Want our stuff? Cool...
Topic 1: Shredding the Myth of Anonymity in Bitcoin Wired recently published a long, detailed story of how law enforcement agencies around the world collaborated to bring down the largest child abuse sex network in history. One key...