Professional Security Officer Standards and Training (PSOST) Resources: Recent Episodes
Andy Tufano
This is an overview of the book chapter that follows the corresponding Power Point presentation. Enjoy!
In this episode, I provide an overview of the chapter using the accompanied Power Point presentation.
This episode covers the inspiration process of writing this book and adds some additional post-publication commentary. Enjoy!
This is an overview of Chapter One that closely follows the book Power Point presentation. Enjoy!
This course is designed to teach security officers/employees how to use communication to process interpersonal workplace conflict, de-escalate emotions and unsafe behaviors and maintain a professional demeanor when dealing with uncooperative individuals. The course is a combination of in-person and remote video presentations and assessments. Students will master the six-step LEARNS de-escalation communication techniques, to keep interpersonal conflict from escalating or to deescalate it. Students will learn how to accurately analyze behavioral cues and then apply the most appropriate verbal strategies to keep passive aggressive behavior from escalating. Students will have an opportunity to practice the LEARNS techniques and will participate in scenario roleplay to evaluate proficiency.
This course is designed to teach security officers/employees how to use communication to process interpersonal workplace conflict, de-escalate emotions and unsafe behaviors and maintain a professional demeanor when dealing with uncooperative individuals. The course is a combination of in-person and remote video presentations and assessments. Students will master the six-step LEARNS de-escalation communication techniques, to keep interpersonal conflict from escalating or to deescalate it. Students will learn how to accurately analyze behavioral cues and then apply the most appropriate verbal strategies to keep passive aggressive behavior from escalating. Students will have an opportunity to practice the LEARNS techniques and will participate in scenario roleplay to evaluate proficiency.
This course is designed to teach security officers/employees how to use communication to process interpersonal workplace conflict, de-escalate emotions and unsafe behaviors and maintain a professional demeanor when dealing with uncooperative individuals. The course is a combination of in-person and remote video presentations and assessments. Students will master the six-step LEARNS de-escalation communication techniques, to keep interpersonal conflict from escalating or to deescalate it. Students will learn how to accurately analyze behavioral cues and then apply the most appropriate verbal strategies to keep passive aggressive behavior from escalating. Students will have an opportunity to practice the LEARNS techniques and will participate in scenario roleplay to evaluate proficiency.
This course is part one of a three part series (which includes LMs 2 & 3) geared toward helping security officers gain a comprehensive understanding of basic business operating principles that guide how private (non-governmental) organizations sell or provide their unique products or services to their consumers in a competitive free-market. Examples from the healthcare, education and retail sectors will be used as representative case studies.
This course is part one of a three part series (which includes LMs 2 & 3) geared toward helping security officers gain a comprehensive understanding of basic business operating principles that guide how private (non-governmental) organizations sell or provide their unique products or services to their consumers in a competitive free-market. Examples from the healthcare, education and retail sectors will be used as representative case studies.
This course is part two of a three-part series (which includes LM 1 & 3) geared toward helping security officers gain a comprehensive understanding of the processes involved in selling or providing products or services to consumers in a competitive free market. Examples from the healthcare, education and retail sectors will be used as representative case studies.
This course is part two of a three-part series (which includes LM 1 & 3) geared toward helping security officers gain a comprehensive understanding of the processes involved in selling or providing products or services to consumers in a competitive free market. Examples from the healthcare, education and retail sectors will be used as representative case studies.
This course is part three of a three-part series (which includes LM 1 & 2) geared toward helping security officers gain a comprehensive understanding of their organization’s business operations and the processes involved in mitigating risk associated with employing security personnel. Examples from the healthcare, education and retail sectors will be used as representative case studies.
This course is part three of a three-part series (which includes LM 1 & 2) geared toward helping security officers gain a comprehensive understanding of their organization’s business operations and the processes involved in mitigating risk associated with employing security personnel. Examples from the healthcare, education and retail sectors will be used as representative case studies.
This course is designed to teach security officers protective force theory, improve protective force decision making and safe officer practices. The course is a combination of in-person and remote video presentations and assessments. The departmental, ethical, legal, and social considerations for using protective force to resolve workplace conflict and violence are covered. Our proprietary “Situational Protective Action Risk Continuum” (SPARC) matrix is utilized to enhance protective force decision making.
This course is designed to teach security officers protective force theory, improve protective force decision making and safe officer practices. The course is a combination of in-person and remote video presentations and assessments. The departmental, ethical, legal, and social considerations for using protective force to resolve workplace conflict and violence are covered. Our proprietary “Situational Protective Action Risk Continuum” (SPARC) matrix is utilized to enhance protective force decision making.
This course is designed to teach security officers protective force theory, improve protective force decision making and safe officer practices. The course is a combination of in-person and remote video presentations and assessments. The departmental, ethical, legal, and social considerations for using protective force to resolve workplace conflict and violence are covered. Our proprietary “Situational Protective Action Risk Continuum” (SPARC) matrix is utilized to enhance protective force decision making.
This course is designed to teach security officers/employees how to accurately analyze behavioral cues to safely process interpersonal workplace conflict and maintain safe officer practices. The course is a combination of in-person and remote video presentations and assessments. Students will learn to assess subject behavior and align their verbal and physical responses with the best protective course of action to resolve interpersonal conflict. Security officers/employees will master our proprietary “Situational Protective Action Risk Continuum (SPARC)” decision matrix.
This course is designed to teach security officers/employees how to accurately analyze behavioral cues to safely process interpersonal workplace conflict and maintain safe officer practices. The course is a combination of in-person and remote video presentations and assessments. Students will learn to assess subject behavior and align their verbal and physical responses with the best protective course of action to resolve interpersonal conflict. Security officers/employees will master our proprietary “Situational Protective Action Risk Continuum (SPARC)” decision matrix.