TrustTalk: Recent Episodes
TrustTalk
In this episode, Professor Eric Uslaner, in his latest book, “National Identity and Partisan Polarization” delves into the complex topic of trust and its implications for societies and politics. He highlights some key insights and concerns regarding trust, corruption, nationalism, and their interconnections. Throughout the interview, we explore the moral basis of trust, it lies […] Source
We welcome as our guest Marguerite Soeteman-Reijnen, a businesswoman from The Netherlands. She recently stepped down as Chairman of the Executive Board of Aon Holdings. She tells about her journey to her current position and her interest in supporting and encouraging women in leadership roles. She emphasizes the importance of trust in her career success […] Source
In this new episode, we explore the fascinating world of trust and cooperation in economics with economist Professor Benjamin Ho, author of “Why Trust Matters, An Economist’s Guide to the Ties That Bind Us.” He discusses how game theory offers insights into trust, highlighting the role of reputation, history of interactions, and vulnerability in building […]Source
Our guest is Peter van Keulen, a prominent lobbyist in The Netherlands. He talks about trust as a fundamental aspect of lobbying, and the importance to establish and maintain it through transparency, integrity, and access. He discusses the essential elements for building trust in lobbying, namely integrity, and access. Integrity is demonstrated through a code […]Source
Our guest today is Alison Taylor, clinical associate professor at New York University Stern School and Business Executive Director of Ethical Systems, a non-profit research collaboration focused on bringing the best ideas on business ethics from academia into the corporate sector. She has had a diverse career working in corporate investigations in emerging markets, leading […]Source
Our guest today is Jan van der Spoel, the author of “360 Degrees Trust.” His approach, known as the Trust Compass, can elevate ordinary relationships into high-trust ones. During our interview, Jan discusses his background in graphic design and how his fascination with human behaviour led him to explore the concept of trust. He alsoRead More »
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Our guest today is Esther van Zimmeren, Associate professor in Intellectual Property Law & Governance at the Faculty of Law of the University of Antwerp and coordinator of the Centre of Excellence GOVTRUST. We talk about the relationship between trust and law and the the legal system, focusing on the trust in courts and judges. There is often confusion between trust and legitimacy, and it's not always clear who the trustor and the trustee are. She suggests using the concept of interpersonal and inter-organizational trust leads to a better understanding of trust in the judicial system while addressing the difficulty citizens face in assessing the trustworthiness of the court and judges without prior interactions. The concept of prosperity and its relationship with economic growth and well-being is debated. Lawyers believe good rules should be clear, predictable, enforceable, comply with fundamental rights, and create legal certainty. However, trust is especially important in situations of uncertainty and vulnerability, creating tension between the role of trust and law.Source
Our guest today is Emily Frolick, lead partner of KPMG’s “Trusted Imperative”, a new, proactive, strategic approach to risk management that creates a powerful platform for growth and innovation. By inspiring trust in customers, investors, employees, suppliers, communities and regulators, businesses can achieve sustainable advances in performance and efficiency. She talks about the different risksRead More »
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David Dunning, a social psychology professor at the University of Michigan and best known for the “Dunning-Kruger effect”, talks in this new episode if the TrustTalk podcast about trust being a rational decision in an irrational world. He discusses the trust game used in economics, psychology, and sociology to test the extent to which people trust others. In the game, participants give money to an anonymous stranger and expect their trust to be honored. The experiment found that people are often more trustworthy than we would imagine, with the real percentage of people who give the money back being 80% or higher, which is higher than what participants expected.Dunning explains that people's behavior in the trust game is not solely driven by the possibility of losing the money. Instead, people are more concerned about the message their behavior sends and are emotionally involved in the situation. He suggests that personal judgments based on trust are important in even the most technical and national decisions, as seen in the failed negotiation between Ronald Reagan and Mikhail Gorbachev in 1986.Dunning also discusses how the Dunning-Kruger effect played out during the COVID-19 pandemic, with people being overconfident and making missteps due to their lack of knowledge. He suggests that individuals and organizations can become more aware of their biases and misbeliefs by designating a devil's advocate to pick holes in their strategies, projecting themselves into the future to imagine potential disasters, and benchmarking their performance against other organizations. Additionally, individuals should be wary of their own biases and seek out expert opinions to improve their decision-making abilities.Source
Our guest today is Paul Bauer, a research associate at the Mannheim Center for European Social Research (Germany). He wrote his doctoral thesis on trust in 2015, and is particularly interested in the methodological side of trust research. In some of his work, he investigates whether different people interpret surveys on trust in similar ways,Read More »
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Today’s guest, Robert Lepenies, the youngest university President in Europe, believes that there are major economic and political interests that fuel the denial of science. We should focus not only on the symptoms but also on the deeper underlying structures that allow denialism to thrive. To maintain trust in science. scientists should actively address issuesRead More »
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Trust in Central Banks is critical for the effectiveness of a monetary policy, and for reaching price stability. Today’s guests, Carin van der Cruijsen (senior researcher at De Nederlandsche Bank, the Central Bank of the Netherlands) and Jakob de Haan (professor of political economy at the University of Groningen, Netherlands) talk about the importance ofRead More »
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It’s almost Christmas Eve and TrustTalk is very proud to have Santa Claus as our guest sharing with us some thoughts about building trust in challenging times. We ask Santa to give us a bit of advice on how we can become nicer to each other, and what we can do to reach millions ofRead More »
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Highlights:🔸 originally security was just not built into the internet🔸 free internet comes at a price, consider the flip sides🔸 the privacy paradox: even when people learn about the risks of sharing data, there's little evidence that they use it less🔸 even companies that have been hacked rarely go out of business🔸we're used to trading off immediate gratification or immediate benefits against possible future harms🔸Some people may be happy to have an Alexa in their living room potentially listening to what they're saying, but they wouldn't put one in their bedroom. Other people may never really trust a self-driving car because they see what's happening with websites and with other devices and they wouldn't put themselves in a car that they can't control.🔸 cars only had lap belts in the front and they were optional and then Ralph Nader writes the book (1965), "Unsafe at any Speed", highlighting the lack of safety🔸 It's difficult for a website to prove that it has good security. And so if you can't prove that you have good security or compete on it, there's less incentive to invest in good security. And also the downside is not that large🔸 contact tracing app use technology developed by Google and Apple, which was very privacy-preserving, it didn't keep track of your location, it didn't tell you the person you were in contact with. But as a paradox, even though many users give up far more personal information on a daily basis than was given to these apps, there was low trust🔸 Europe has really led the way with the General Data Protection Regulation, the GDPR, which is very user-centric and gives us more ability to consent and control our data. But it's harder to control what happens when the data is moved out of the EU for processing in the United States or in other countries🔸 Internet of Things: I don't think all of the lessons of the Internet of websites and services online have been learned, that companies and governments have to really think hard about this as these technologies spread, because some of them, like self-driving cars, are online, are really going to have an impact on our physical being, not just our privacy.Source
Why become some people a chess master and most of us don’t? The best way to trust yourself is to go out and try things, trust and understand why there is some you are good at and some things you are not, don’t sit in your armchair but get up and trust your capabilities.Source
Our guest today is Martijn Lampert, co-founder and Research Director at Glocalities, a values-based international research, and marketing insights organization that became known after their 2020 study on trust in the United Nations. Their most recent Trend Study 2022 is based upon interviews of 300,000 people stretching over 20 countries and spanning 8 years sinceRead More »
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As the ultimate expert on the role of trust between organizations, Professor Reinhard Bachmann talks about the importance of risk and vulnerability: you do not need to trust if you are not vulnerable, nor if you want to avoid any kind of risk. What role play competence and integrity? He speaks about his research intoRead More »
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Our guest today is Francis Fukuyama. He is the Olivier Nomellini Senior Fellow at Stanford University’s Freeman Spogli Institute for International Studies and a faculty member of the Center on Democracy, Development and the Rule of Law, and a professor of Political Science. His interest in philosophy and inspiration for his later work came from hisRead More »
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In his book, Trifecta of Trust, psychometrics and leadership expert Joseph R. Folkman has collected compelling data to make the case for the value of trust in leadership. His research shows that there are three core behaviors that create and reinforce trust from others. By mastering this leadership trust trifecta, you can increase success andRead More »
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Today’s guests are Deloitte‘s Michael Bondar and Natasha Buckley. Michael is a principal in Deloitte’s Advisory Business and the US and global leader of Deloitte’s Enterprise Trust Practice. Natasha is a senior manager at the Deloitte Centre for Integrated Research. Trust drives enterprise performance and mitigates risk. Trust elevates customer and brand loyalty, which canRead More »
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Today’s guest is Sander Smits, senior partner at McKinsey Amsterdam. He talks about the book “CEO Excellence”. The consultancy firm interviewed over 2.400 CEOs out of their database, from which they selected 67 “Excellent CEOs” for the book. He talks about the role of Roosevelt’s “fireside chats” during the financial crisis of the 1930s to createRead More »
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Our guest today is Tonia Ries, Executive Director of Thought Leadership for the Edelman Trust Institute. For more than 20 years Edelman has been publishing the Edelman Trust Barometer on the status of trust in four institutions: business, government, NGOs, and media. She talks about GenZ and their predilection for employment values and societal roles […] Source
Our guest today is Reinhard Stelter, Professor of Sport- and Coaching Psychology at the University of Copenhagen, Denmark. He advocates a new form of coaching as a transformational dialogue, one that fosters trust between the coach and the dialogue partner by a more relational “attunement” or resonating with the coaching partner. He refers to the […] Source
As a researcher in AI and robotics, Professor Benjamin Kuipers, in this interview, sees increasing applications of AI in our society. It is natural to wonder whether the behavior of these artificially intelligent systems should somehow be governed by ethics. There is general agreement that ethics imposes constraints on individual behavior for the benefit of […] Source
Our guest today is Jason Rhys Parry, Senior Content R&D at Sapienship, the global social impact company, founded by Yuval Noah Harari and Itzik Yahav and headed by Naama Avital. Sapienship’s mission is to focus global attention on the most important collective challenges facing the world today, through entertainment, education and investments. In this interview, […] Source
Our guest today is Margaret Levi, professor of Political Science and Director of the Centre for Advanced Study in the Behavioural Sciences at Stanford University. She talks about her upbringing in a middle-class Jewish suburb, how the protest marches she was going to with her mother, and the books she got from her father made her […] Source
In today’s interview with Peter Sieradzki, former CEO of the private bank InsingerGilissen, he talks about trust built on institutional processes, the breaches of trust in corporations and banks, the role of integrity and sustainability in the banking business, and about fintech providing a great impetus in the development of new technology and new systems […] Source
Andrew Winston, the co-author of the book “Net Positive”, talks about the challenges that lay ahead and the limited time we have to contribute to the world’s problems. A net positive company improves the well-being of everyone they impact and the lives of everyone it touches, from customers and suppliers to employees and communities, greatly […] Source
Today’s guest is Wes Bricker, US Vice-Chair and US Trust Solutions Co-Leader of PwC. He served as Chief Accountant at the US Security Exchange Commission. In this interview he talks about PwC’s project “The New Equation” and the two most fundamental needs clients and organizations are grappling with today: Firstly the urgency to successfully respond […] Source
The Covid pandemic has learned us that we have to rely on science, at the same time when scientists appear in public they are often criticized and mistrusted. In this interview, Roberto Gronda (University of Pisa, Italy) explains why this is: operating as a scientist in the context of a university or laboratory renders more […] Source
In this interview with Moira Dean, Professor in consumer psychology and food security at Queens University in Belfast, Northern Ireland (UK). We talk about her research into consumer food choices, food safety, food fraud, risk perceptions, and food supply chain management and food labeling. Consumers developed different food habits during the pandemic and lockdowns. We […] Source
This interview with Richard Ned Lebow, Professor of International Political Theory at the Department of War Studies at King’s College in London, was taken, just before Russia invaded Ukraine. We talked about trust in international relations, about the view that asking Ukraine to renounce membership of NATO is dangerous (which he does not agree with), […] Source