Powered by Davies: Recent Episodes
Davies Group
Powering innovation for insurance and highly regulated markets. Welcome to the Powered by Davies podcast - here you will find the latest insights from across Davies including Claims, Legal, Learning, Consulting and Technology. For more information about Davies please visit www.davies-group.com
The After the Break podcast series from our Complex Injury Orthopaedic and Spinal SIG provides invaluable help with all your orthopaedic claims handling, exploring every stage of a claim, from the immediate aftermath of an injury through to the challenges of expert evidence and long-term recovery.
Building on the foundations covered in episode 1, Laura Hardiman is joined by fellow SIG members Joanne Johnson and Bhavna Khokani to discuss the longer-term management and treatment of lower limb injuries. Together, they examine the key issues that arise as claims progress, providing practical insights into rehabilitation, recovery pathways and the complexities that can shape outcomes for injured claimants.
After the Break is a brand new podcast series from our Complex Injury Orthopaedic and Spinal SIG. This series will examine all aspects of handling orthopaedic claims, from the first hours and days after an injury to dealing with expert evidence.
In the first episode, SIG Lead Rebecca Duxbury is joined by fellow SIG member Katie Flatman, to look at the initial steps when dealing with a claim and any risks you should be looking out for.
In the latest episode of the Brainwaves podcast, Andy Boba and Alexandra Puddy continue their discussion on helmets and seatbelts. This time they are joined by Dr Rod Mackenzie, Consultant in Emergency Medicine, to discuss the causation of injuries.
Safeguarding is everyone’s responsibility, but how do we know if it is working in practice? In this episode, we challenge assumptions and ask the tough questions: What does success look like? And how do we measure something as complex as safety, trust, and organisational culture?
Join us as we explore the evidence, the blind spots, and the real indicators of effective safeguarding.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
We are back with the third series of the Brainwaves podcast.
In this first episode, Brain Injury SIG members Alexandra Puddy and Andy Boba discuss accident analysis of seatbelts and helmets with Charles Murdoch, Accident Reconstruction Expert from Hawkins Forensic Investigation.
Decoding FND is a podcast series in which leading experts share their unique perspective on Functional Neurological Disorder and the claimant behind the case.
In parts 1 and 2 of the final episode, Andrew Peters and Nikki Kerr are joined by Lee Evans, Barrister at Farrar's Building.
Decoding FND is a podcast series in which leading experts share their unique perspective on Functional Neurological Disorder and the claimant behind the case.
In parts 1 and 2 of the final episode, Andrew Peters and Nikki Kerr are joined by Lee Evans, Barrister at Farrar's Building.
Decoding FND is a three‑part podcast series in which leading experts share their unique perspective on Functional Neurological Disorder and the claimant behind the case.
In part 2 of the second episode, Andrew Peters and Nikki Kerr are joined by Phin Robinson, Managing Director of Pure Unity Health and Gavin Rimmer, Managing Director of Rehab Direct.
Decoding FND is a three‑part podcast series in which leading experts share their unique perspective on Functional Neurological Disorder and the claimant behind the case.
In part 1 of the second episode, Andrew Peters and Nikki Kerr are joined by Phin Robinson, Managing Director of Pure Unity Health and Gavin Rimmer, Managing Director of Rehab Direct.
Our new podcast, Decoding FND, is a three‑part series in which leading experts share their unique perspective on Functional Neurological Disorder and the claimant behind the case.
In this first episode, FND SIG Lead, Andrew Peters, and SIG member, Nikki Kerr, are joined by consultant neurologist, Dr Ioannis Mavroudis.
In this episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team provides guidance to support young people online with a focus on schools and student image security, as well as some practical tips for parents and carers.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
We are pleased to bring you the latest episode of our Market Affairs Inflation podcast series presented by Partner and Head of Market Affairs, Natalie Larnder.
In this episode, Heather Ford, Partner, joins Natalie to discuss property inflation as we head into 2026.
We are back with the third episode of our Market Affairs Inflation podcast series presented by Partner and Head of Market Affairs, Natalie Larnder.
In this episode, Andrew Williamson, Partner, joins Natalie to discuss the rate of inflation for care costs in Complex Injury Claims over the last 12 months.
We are back with the fourth episode of our Market Affairs Inflation podcast series presented by Partner and Head of Market Affairs, Natalie Larnder.
In this episode, recorded just ahead of the release of the interim stock take of Fixed Recoverable Costs, Howard Dean, Head of Costs, discusses inflation and the costs environment as we head toward 2026.
We are pleased to bring you the next episode of our Market Affairs inflation podcast series presented by Partner and Head of Market Affairs, Natalie Larnder.
In this episode, Natalie is joined by Gary Herring, Partner and Head of Credit Hire, to discuss topics including:
- Credit hire rate uplifts of up to 800%!
- The widening gap between GTA and BHR rates
- An exclusive update on the appeal in the NPCO case of Axa v Spectra
- The need for reform to curb sharp practice and consumer harm in the credit hire industry
We are pleased to bring you the next episode of our Market Affairs podcast series presented by Head of Market Affairs, Natalie Larnder.
In this episode, Mark Hall, Partner, and Director of Strategy for Motor Personal Injury joins Natalie. They revisit the topic of inflation in low value motor claims and explore what might impact it over the next year.
In the final podcast of the series from our Fundamental Dishonesty Special Interest Group, Claire Quinn is joined by Head of Linked & Organised Fraud, Sarah Moat, and Enforcements Technical Manager, Karen Berry, to discuss sanctions and recovery.
We are pleased to bring you the next episode of our Market Affairs podcast series presented by Head of Market Affairs, Natalie Larnder.
In this episode, Natalie is joined by Lord Foster of Bath to discuss lithium-ion battery safety and the Product Regulation and Metrology Bill which is nearing the end of its journey through Parliament.
The second series of Brainwaves concludes with host Martin McAleer joined by guest expert Charlie Woodhouse KC from Old Square Chambers.
In this final episode, Charlie provides his viewpoint on implementing rehabilitation in brain injury cases by answering the same set of questions as our previous guests.
In the fourth podcast from our Fundamental Dishonesty Special Interest Group, SIG lead Claire Quinn is joined by Carrie Hoey and Deborah Banks, to discuss surveillance and the practical implications of using it in a case.
We are pleased to bring you the next episode of our Market Affairs podcast series presented by Head of Market Affairs, Natalie Larnder.
In this episode, Natalie is joined by Ianto Guy, Vehicle Safety and Technology Consultant at the Transport Research Laboratory, and Matthew Rogers, Partner and Head of Property Risks & Coverage Team at Keoghs to discuss TRL's technical research into the construction standards for e-scooters, published in January.
The second series of Brainwaves continues, with guest experts invited to answer the same set of questions, offering a unique perspective on the brain injury claims process.
This week Libby Ferrie is joined by Des O'Neill, Mental Health Nurse and Care Expert from Tessa Gough Associates to provide his expertise on keeping rehab 'SMART'.
The second series of Brainwaves continues, with guest experts invited to answer the same set of questions, offering a unique perspective on the brain injury claims process.
This week Libby Ferrie is joined by Dr Diane Playford, Consultant in Neurology and Rehabilitation Medicine, to discuss setting goals for those with traumatic brain injuries.
In the third podcast from our Fundamental Dishonesty Special Interest Group, SIG lead Claire Quinn is joined by Yvonne Booth and Elaine Pitt to discuss costs and FD in complex injury claims.
The Brainwaves podcast is back by popular demand, with four episodes focusing on neurorehabilitation. In each installment we will ask a different guest expert the same questions, to gain a unique perspective on the brain injury claims process.
This week Consultant Clinical Neuropsychologist, Dr Tracy Ryan-Morgan, joins Martin McAleer, to provide her views on a range of issues including how we keep the rehab process 'SMART'.
In the second podcast from our Fundamental Dishonesty Special Interest Group, Emily Eastwood and Nadia Nahapiet discuss data mining and the role of specific disclosure in the context of complex injury litigation, highlighting some of the cases where this has proved to be a hot topic.
(Part 3)
In episode one of a new podcast from our Fundamental Dishonesty Special Interest Group, we examine the seminal case of Shaw v Wilde a year on from its judgment.
This three-part miniseries dives into the significant impact the case has had on fundamental dishonesty in large loss and complex injury claims, with SIG lead, Claire Quinn, joined by Keoghs lead on the case, Mike Pope, and barrister, Matthew Snarr, from Nine Chambers.
(Part 2)
In episode one of a new podcast from our Fundamental Dishonesty Special Interest Group, we examine the seminal case of Shaw v Wilde a year on from its judgment.
This three-part miniseries dives into the significant impact the case has had on fundamental dishonesty in large loss and complex injury claims, with SIG lead, Claire Quinn, joined by Keoghs lead on the case, Mike Pope, and barrister, Matthew Snarr, from Nine Chambers.
(Part1)
In episode one of a new podcast from our Fundamental Dishonesty Special Interest Group, we examine the seminal case of Shaw v Wilde a year on from its judgment.
This three-part miniseries dives into the significant impact the case has had on fundamental dishonesty in large loss and complex injury claims, with SIG lead, Claire Quinn, joined by Keoghs lead on the case, Mike Pope, and barrister, Matthew Snarr, from Nine Chambers.
In this episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team looks at the topic of protection of adults who are in vulnerable situations due to age, illness or disability.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In this episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team looks at best practice and audits in Safeguarding
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In the fifth and final episode of our Road to Recovery podcast series, our complex injury experts discuss what effective rehabilitation looks like, what action can be taken when it’s not working, and what more can be done to improve its future application.
In this episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team looks at how to protect children from child criminal exploitation
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In the fourth of our podcast series on rehabilitation in complex injury and large loss claims, members of our Care & Rehab Special Interest Group discuss strategies when dealing with a request for funding.
We are pleased to bring you the next episode of our Market Affairs podcast series presented by Head of Market Affairs, Natalie Larnder.
In this episode, Natalie is joined by Flood Re’s Head of Communications & Stakeholder Relations, Kelly Ostler-Coyle and Keoghs Partner & Emerging Risk and Climate SIG Lead Matthew Rogers to discuss the future of Flood Re and the ever developing flood risks faced by both consumers and insurers.
In the third episode from our Care & Rehabilitation SIG, lead Jonathan Booth is joined by members David Burn and Ella Nicholson to take a look at the role of the case manager and their potential impact on large loss and complex claims.
In this episode, Head of Market Affairs, Natalie Larnder is joined by Head of Credit Hire, Gary Herring, and Kirsty McKno, Managing Director of Cogent Hire to discuss the current credit hire landscape and what we can expect in 2025.
In the new podcast series from our Care & Rehabilitation Special Interest Group, we guide listeners through the rehab process, providing useful hints and tips to apply effective rehabilitation to large loss and complex injury claims.
In our second episode, SIG members, Rebecca Duxbury and Charlotte Smith delve into the key issues around engaging with rehab when handling a claim.
In a new podcast series from our Care & Rehabilitation Specialist Interest Group, we guide listeners through the rehab process, providing useful hints and tips to apply effective rehabilitation to large loss and complex injury claims.
In the first episode, SIG Lead, Jonathan Booth, and fellow member, Nicola Pennington, offer a whistlestop tour of the various guides which underpin the provision of rehab.
In this episode, Head of Market Affairs, Natalie Larnder is joined by Craig Potter who is a Senior Partner in Professional Education at Davies to discuss how the apprenticeship levy is set to change under a Labour government.
In this episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team provides an update on a number of safeguarding developments from the new government.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In the first episode, from our Coverage Special Interest Group, Richard Houseago is joined by Ghazala Khalid, Raphinder Jhinger, and Jessica Taylor to discuss reservation of rights.
In this episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team shares an update on mandatory reporting of abuse and neglect.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In this episode, Head of Market Affairs, Natalie Larnder is joined by Product Liability Partner in our Property Risks and Coverage team, Michael Harvey, and Richard Heath, Principle Associate at Hawkins Forensic Investigation to discuss the complexities surrounding Lithium Ion Battery Fires and their investigations.
In the eighth episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team is joined by Anna Churchill to discuss what may happen in regards to safeguarding and child protection following the general election.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In the fifth episode in our series on Inflation, Head of Market Affairs, Natalie Larnder is joined by Partner and Head of Complex CAT PI, Ken Young, to discuss the current landscape of inflation in relation to care costs and catastrophic injury claims.
In the fourth episode in our series on Inflation, Head of Market Affairs, Natalie Larnder is joined by Partner and Director of Strategy - Motor Personal Injury, Mark Hall, to discuss the changes seen across Motor since the release of Keoghs Inflation report published six months ago.
In the third episode in our series on Inflation, Head of Market Affairs, Natalie Larnder is joined by Partner, Heather Ford, to discuss the issues impacting inflation in the property space such as an increased volume of weather events and subsidence claims.
In the second episode in our series on Inflation, Head of Market Affairs, Natalie Larnder is joined by Partner, Gary Herring, to discuss the main factors impacting inflation in the credit hire space over the last six months.
In the fifth podcast from our Brain Injury Special Interest Group, SIG lead Libby Ferrie and Group member Oliver Goodman discuss the tricky issues around mental capacity.
If you'd like to find out more, please contact:
Libby Ferrie: lferrie@keoghs.co.uk
Oliver Goodman: ogoodman@keoghs.co.uk
In the seventh episode of The Safeguarding Matters podcast series, Lauranne Nolan, Associate in Keoghs Abuse team shares looks at online harm and the steps that can be taken to prevent it.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
As we reach the mid-point of the school year, Lauranne Nolan, Associate in Keoghs Abuse team looks at the checklist for designated safeguard leads in schools to review the current safety measures in place for students.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
In the fourth podcast from our Brain Injury Special Interest Group, Alex Puddy is joined by fellow SIG member Oliver Goodman to discuss the role experts play in TBI cases.
If you'd like to find out more, please contact:
Alex Puddy: apuddy@keoghs.co.uk
Oliver Goodman: ogoodman@keoghs.co.uk
Our Market Affairs team is back with a new podcast series for 2024.
In this first episode, Head of Market Affairs, Natalie Larnder is joined by David Green, Barrister from 12 King's Bench Walk, to discuss the rate of inflation on Pain, Suffering and Loss of Amenity (PSLA) awards.
We are back with the third podcast from our Brain Injury Special Interest Group. This week SIG lead Libby Ferrie and Complex Injury Partner Martin McAleer take a look at the Glasgow Coma Scale and Mayo classification.
If you'd like to find out more, please contact:
Libby Ferrie: lferrie@keoghs.co.uk
Martin McAleer: mmcaleer@keoghs.co.uk
In the second podcast from our Brain Injury Special Interest Group, SIG lead Libby Ferrie and Group member Myles Govan examine the initial steps to take when dealing with a traumatic brain injury claim.
If you'd like to find out more, please contact:
Libby Ferrie: lferrie@keoghs.co.uk
Myles Govan: mgovan@keoghs.co.uk
In the first of six podcasts from our Brain Injury Special Interest Group, SIG lead Libby Ferrie and fellow SIG member Alex Puddy identify the major indicators which can suggest a claimant has suffered traumatic brain injury.
If you'd like to find out more, please contact:
Libby Ferrie: lferrie@keoghs.co.uk
Alex Puddy: apuddy@keoghs.co.uk
In the third podcast from our Complex Injury FD SIG, Lee Cook is joined by Old Square Chambers barrister, Bruno Gil, and Keoghs Large Loss Lawyer and SIG member, Nadia Nahapiet, to delve into the case of Scarcliffe v Brampton Valley Group.
In this episode, we also introduce a brand new segment where we ask Bruno the most pressing questions from our listeners.
In this episode, Lauranne Nolan, Associate in Keoghs Abuse team takes a look at data protection considerations when sharing personal information for child safeguarding purposes.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
Our latest Learning Noodle Podcast episode is all about Technology Investment, and more specifically - how vital it is to pick the correct technology that suits your business needs best.
At a time when budgets are being squeezed and technological advancements are moving at such pace, organizations must start to invest in the correct technology for their people and processes.
This week our podcast host and learning expert, Craig Hamill is joined by Laura Campbell, Strategic Business Development Director at ASAPP, specialists in artificial intelligence and machine learning products.
Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences through their Contact Centers.
When we think about today's modern workforce and organization, how many organizations are still working with poor management, outdated working practices and a lack of investment in technology?
To find out why technology investment might be the solution you're looking for, listen to our latest episode.
In the second Complex FD SIG podcast deconstructing dishonesty findings, Keoghs' Lee Cook and Rob Gray are joined by barrister, Julie-Anne Luck, from Nine St John Street Chambers to discuss their massive result in Kumari v Kumar & Advantage Insurance. Read the article here.
In particular, the team will be analysing the ground-breaking costs protection order which punctuated the case, and how it could be used to influence future strategies.
This week’s episode, is all about onboarding your new starters, more specifically, learning how to navigate multiple stakeholders in the process. We will be chatting about topics surrounding:
- The challenges faced in the onboarding process and how to overcome them,
- Enhancing collaboration between stakeholders,
- Exploring how shared ownership plays a vital role in a successful onboarding programme
This week our usual host and L&D expert, Craig Hamill, is joining as a guest to discuss everything onboarding with host, Sean Turner.
Is the value of personal interactions and the exchange of knowledge being overlooked in today’s climate?
We know that technological advancements have provided us with various means of accessing information, but how and why should human connection still play a vital role in sharing knowledge and learning from others.
In this latest episode of The Learning Noodle Podcast, host Craig Hamill is joined by Helen Marshal, Chief Learning Officer at THRIVE.
THRIVE is the industry's fastest-growing learning technology company that has made its mission to build and offer a truly modern unique learning experience completely from scratch.
- Have you ever looked at your calendar and thought I spend hours on end in meetings?
- When am I actually going to get work done?
- Do you ever find there is no time to do the right things?
If you have ever asked yourself one of these questions, this week's Learning Noodle Podcast episode could your lifesaver!
Some organisation are considering a 4 day week, so you are probably starting to become curious about how on earth you will fit five days of work into four?
By implementing the right changes and strategies to take responsibility and ownership for where, when and how we spend our time, we can shape our work-day in the most ideal way.
If you want to find out how you can get a day back in your diary listen to our guest, Paul Holbrook, the founder and Managing Director at Diary Detox - a company devoted to helping managers and organisations recover ‘slack time’, get results and stay healthy.
On the latest episode of the Learning Noodle podcast, we learn all about how digital transformation is changing the way people interact with banks and financial institutions. When we look at customer engagement through to back-office operations, one of the current hottest topics in financial institutions is digital.
People are living and breathing digital, there is a shift in how we can move and keep up with the pace while still remaining competitive and meeting the expectations of the customer.
Today’s Learning Noodle Podcast is all about Resilience, but why should we care? Well resilience can manifest in various aspects of our lives and can impact us in many ways. It empowers us as individuals, as well as communities and organisations, that we may be a part of, to survive and thrive in the face of adversity. The question is if you have Resilience can you emerge to be stronger, overcome obstacles if you have the right tools, strategies and mindset in place or is it simply a fixed trait and through daunting times and personal challenges you have all good intentions to build and foster resilience when overused it can back-fire and potentially get in the way.
Sukhvinder Pabial, works for Marks and Spencer as their L&D Delivery Ops and Lead, but he also has a passion for this subject which has led to Sukh writing and publishing 'The Resilience Handbook' to provide a practical understanding of resilience.
In this episode, Lauranne Nolan, Associate, is joined by Chris Wilson, Associate in Keoghs Abuse team, to discuss the Government's response to the final report by the independent inquiry into child sexual abuse.
If you have any queries or would like to chat through the topics covered, please do not hesitate to get in touch.
This week’s episode of the learning noodles we are looking at how many organizations are evolving and going through periods of change. Either as a result of customer demand or employee demand. Organisations who heavily rely on customer loyalty and satisfaction to thrive and survive have to set expectations, and ultimately understand how this impacts on your organization's culture along with employee and customer experience.
Organisations of all sizes are facing competition in attracting and retaining talent. When you combine this with the changing demands of the workforce and change in workplace roles, how can organisations use technology and make sure their people are engaged, to support the demands of evolving workplace cultures. Today going to explore how Dell Technologies are using technology and approaching engagement to transform their workplace culture.
With organisations changing at fast pace whether that is hybrid working or more digitalisation, with increased expectations on personalised employee experiences, and the war on talent. Is it clear what the future of employee experience is?
On this episode of the Learning Noodle podcast, we are going to explore the challenges, opportunities and what organisations need to do, to evolve EX for future success.
In this episode, Lauranne Nolan, Associate, is joined by Vanessa Latham, Partner in Keoghs Legacy team, to discuss how to effectively manage safeguarding allegations from an employment perspective.
In this latest Learning Noodle podcast, our guest is Malcolm Taylor, who is the Senior People Development Manager from The Meteorological Office. Malcolm oversees all learning and people development activities outside of formal operational meteorological training. He is committed to creating awareness around what learning is, as well as enabling the organisation to mature towards an embedded learning culture, that’s built around collective responsibility for co-design, co-creation of our learning content.
The Met Office have been making key considerations and changes to be prepared for the future of workplace learning, so this podcast provides an opportunity to showcase how learning is being approached, focusing on:
•Culture change by embracing different methods of learning
•Embedding more learning in the flow of work
•Creating an L&D ecosystem for employees and line managers taking ownership for learning
•How social learning through communities of practice is transforming the learner experience
Imagine what you could achieve if you knew more about your brain? With neuroscientific interests in learning and memory on the increase, what better place to find out more about the brain and how it works to improve our memory and the way we learn. In this latest Learning Noodle podcast, our guest is Lauren Waldman, who is the founder of ‘Learning Pirate’. Lauren has a passion and purpose to evolve the way we learn, promoting a stronger understanding and awareness of the importance of our brain. As well as sharing tips and techniques, this podcast also includes:
- What we need to know and why should we care
- How we work with the function of the brain
- How we train the brain to optimise how we work with it
- How we use the knowledge of the brain to improve the way we learn and retain knowledge
The second episode in our Keoghs Credit Hire podcast series is now available to download.
In the second of two episodes looking at the year ahead in the world of credit hire, Gary Herring, Partner, is joined by Scott Croft and Kaveh Rashid, Associate Solicitors, to discuss how compensators might address emerging risks in the form of electric vehicles, repair inflation, validation of potentially fraudulent claims, credit hire in the MOJ portal, BHR rebuttals and impecuniosity disclosure.
In this episode, Gary Herring, Partner, is joined by Gabrielle Robinson, and Aidan O'Driscoll both Client Support Managers in the first of two episodes looking at what may be coming down the tracks in the world of credit hire over the next twelve months.
In-depth dive into the importance of L&D and how to harness its benefits
This week we will be focusing on the importance of Learning and Development and how to find evidence of its positive effects. Special guest Kevin M Yates, The L&D Detective and podcast host Ben Hurrell, Head of Learning Experiences discuss whether togetherness brings an energy that was lost during the pandemic.
The second episode in our Keoghs Safeguarding Matters podcast series is now available to download, discussing the final IICSA report released a few weeks ago.
In this episode, Ian Carroll, Head of Abuse at Keoghs, is joined by Lauranne Nolan, Associate, to take a look at the final report and some of the recommendations that apply to safeguarding.
Episode 13 of our Fighting Fraud Podcast may prove unlucky for some as Ruth discusses strategies for recovering costs from fraudulent claimants with Karen Berry, Technical Manager in our Enforcements team.
The importance of bringing people together in person to collaborate, does it bring an energy that was lost during the pandemic? It provides the space for people to connect, share thoughts and ideas and build relationships to continue exploring what’s possible together or how challenges could be overcome.
The twelfth episode of our Fighting Fraud podcast is available now, taking a closer look at sanctions. In our latest episode, Ruth Needham and fraud colleagues, Danny Newton and Sarah Moat, explore the options available when a defendant wishes to take the matter further following a successful defence.
In a world where face-to-face training was no longer an option, special guest Simon Newton, Learning & Development Leader at Autoglass and podcast host Ben Hurrell, Head of Learning Experiences discuss the challenges of taking sessions online overnight as well as the future of L&D and the adoption of 'blended' learning over the next few years.
The first episode in our Legacy podcast series is now available to download, discussing safeguarding.
In this episode, Ian Carroll, Head of Abuse at Keoghs, is joined by Lauranne Nolan, Associate, to discuss the Keeping Children Safe in Education guidance which was updated at the beginning of September.
With the growing issues around retention rates, special guest Jesse Burcham, Vice President of Training & Operations at PFSbrands and podcast host Ben Hurrell, Head of Learning Experiences get down to the potential root causes of why employees leave organisations and how a good L&D strategy and career pathway can help stem the flow of people.
Ben Hurrell, Head of Learning Experiences & Leigh Hopwood, CEO of the Call Centre Management Association (CCMA) explore how rising living costs and vulnerable customers impact the mindset of leaders and agents.
Through the discussion our audio pilots discuss how best to use learning to equip agents, boosting their resilience and helping them persevere through the bumpy road ahead.
In the tenth episode of our Fighting Fraud podcast, Ruth is joined by Adele Sumner, Head of Fraud at RSA, to shine a light on how insurance fraud is evolving and the external factors at play.
The seventh episode in our Market Affairs podcast series is now available to download, discussing The DCP. In this episode, Natalie Larnder is joined by Keoghs Technical Manager, Andrew Price, and Associate Business Unit Director, Gavin Miller, to provide an update on the Damages Claims Portal Pilot Scheme.
In this episode Senior Learning Experiences Consultant, Tim Gonulalan takes over as host and is joined by Diversity, Equity & Inclusion (DEI) Consultant, Hayley Bennett, to talk about DEI and why it’s so important for businesses to keep this at the forefront of what they do.
The episode explores the lack of comfort colleagues face when it comes to diversity, performative marketing gestures that companies can take, and why it’s important to have representation in the decision making process to avoid any social media mishaps!
The sixth episode in our Market Affairs podcast series is now available to download, discussing The OIC Portal.
In this episode, Natalie Larnder is joined by Keoghs Technical Director, Mark Hall, to take an in-depth look at the OIC Portal update and consider the recent whiplash judgments.
Innovation is an often talked about is skills and behvaiour... but what sits behind the mystery? Why is it important? Whose responsibility is it...
Podcast host and Head of Learning Experiences, Ben Hurrell is joined by Innovation Advisor and Author, Elvin Turner to explore what innovation is, how you can make it happen and why L&D & CX teams can benefit from implementing this behaviour.
Is resilience enough, or do we need to focus more on perseverance?
We can just take the pain of a problem and work through it, but what can we do to build a solution?
This episode has Learning Noodle host Ben Hurrell, Head of Learning Experience sitting with learning leader and Extreme running champion James Stewart, Head of People Development about employee mindset, the differences between resilience and perseverance in the workplace, and breaking through the employee comfort zone.
In this episode Natalie Larnder is joined by Strategy Consultant, Calum McPhail, to discuss autonomous vehicles and the wider data implications that as an industry we’re going to need to consider.
In this episode Natalie Larnder is joined by Head of Complex and CAT PI, Ken Young, to look at the recent headlines around inflation in the UK which officially reached its highest level in 40 years in April, at 9%.
The world is increasingly celebrating the individual, whether it is respecting where someone is from, their identity, their preferences or even their generation.
Stephen Slessor, Managing Director at Galliford Try Environment joins The Learning Noodle to discuss leadership solutions to support individual needs whilst driving positive results as a team.
This week, Ruth is joined by Head of Fraud at Mulsanne Insurance, part of the Abacai Group, David Taylor, along with Keoghs’ Ben Leech and Matt Ruck to analyse where the insurance industry stands with fabricated or inflated rehabilitation in personal injury claims.
Keith Gait, Leader at the Customer Experience Foundation brings his wealth of CX, leadership and personal experience to lead a powerful discussion on the role of mental well-being in the contact centre space.
Keith and Ben Hurrell, Head of Learning Experiences explore the impact of COVID and a changing world on resilient leadership skills, the challenges people face and how contact centre leaders can bring the best out of their team.
The seventh episode of our Fighting Fraud podcast gets into the nuts and bolts of fundamental dishonesty. This week, Ruth is joined by Keoghs Partner Danny Newton, and Director of Casualty Fraud, Emma Welsh, who are looking at every angle of fundamental dishonesty across motor and casualty claims.
The sixth episode of our Fighting Fraud podcast dips another toe into the OICP waters, this time with special guest, Gee Oldford, Claims Crime Prevention Technical Controller at LV=. Ruth continues the “never ending story” of the Portal and fraud, with Gee and Ben Leech analysing the early indicators of what we’re likely to see going forward.
The third episode in our Market Affairs podcast series is now available to download, discussing the MoJ Part II whiplash consultation. In this episode Natalie Larnder is joined by Ruth Needham and Gary Herring to take a closer look at the MoJ Part II whiplash consultation and what the MoJ have and haven't considered in relation to fraud and credit hire reform.
Water organisations have been challenged to keep up with changes in customer behaviour and increased expectations. But what are the best ways to manage customer experience to ensure that CMeX scores stay on top, now and in the future?
Ben Hurrell is joined by Luke Cuthbertson, Consulting Director and Lee Russell, Client Solutions Director, to discuss how organisations can overcome CMeX challenges, leverage data to improve scores, and enhance CX across all channels.
Learning has to adapt to meet the needs of an organisation’s people, but at the same time there is an essential requirement to include the customer experience into it.
Ben and Learning Leader, Kelly Schmidtke take a broad deep dive into the intersection between them both that touches on reskilling, CX operations and the changing expectations of customers through omni-channel approaches.
The fifth episode of our Fighting Fraud podcast is now available, looking at private prosecutions.This week Ruth is joined by Mark Stanger, Barrister and Keoghs Head of Advocacy, to discuss exactly what a private prosecution entails along with the positives and negatives to this approach when fighting insurance fraud. Mark also shares some of his more unusual experiences from trials during the pandemic.
The second episode in our Market Affairs podcast series is now available to download, discussing the Damages Claims Portal Pilot Scheme.
In this episode Calum McPhail and Natalie Larnder examine what types of claim the pilot scheme covers, and the timeline for its roll-out.
The fourth episode in our Fighting Fraud series is now available to download, discussing where we currently stand with fraud and the OIC Portal. This week Ruth is joined by Keoghs Partner, Ben Leech and James Babington, Motor Fraud Consultant from Ageas Insurance, to talk through their experiences so far and whether the “tap is being turned on”.
The first episode in our Market Affairs podcast series is now available to download, discussing recent changes to the Highway Code which came into effect at the end of January this year.
To kick off the series, Samantha Ramen and Natalie Larnder look at how the Highway Code has recently changed in an effort to enhance safety for all road-users – particularly those most at risk.
What did we forget when we were surviving? Leadership! To transform organisations from a surviving state, into one which is thriving – requires a sharp focus on leadership capability and capacity!
David Holmes, Director of Operations, Europe & Global Segments joins The Learning Noodle to share his thoughts on how to transform a surviving organisation into a thriving one through leadership.
Welcome to the third episode in our 'Fighting Fraud' series. This week Ruth Needham is joined by Partner and Director of Casualty Fraud, Emma Welsh, to consider all elements of this ever-expanding area of insurance fraud.
In the second episode in our Fighting Fraud podcast series, Ruth Needham is joined by Keoghs Deputy Director of Fraud Rings, Sarah Moat to look at the key developments in fraud rings over the last 12 months and their predictions for how the landscape could change in the next year or two.
In this first episode, Ruth is joined by Emma Welsh, Ben Leech and Ryan Sweetnam from the Keoghs fraud team to chat through the current landscape and where the key battles will be fought as the year progresses.
We need to talk more about how learning can help boost NPS and bottom-line results. Learn how to make your learning & development budget a real investment that solves organisational challenges, and hear Sebastian Tindall, Head of Learning & Development at Vitality share his top tips on to how to demonstrate the value that high-performing learning teams bring to an organisation in our latest learning noodle.
Fifteen years ago, it wasn’t uncommon to work at one company, in the same role through an entire career. Look at your grandparents for example, it’s likely they worked in the same role for most of their careers. With the advances we see in technology, people now have to adapt, change and learn new skills. It isn’t uncommon to change role every few years, and people who don’t get that opportunity often leave for a new challenge elsewhere.
Global Leader in upskilling and reskilling, Jasper Schonenberg joins our latest noodle to share his insight on why upskilling and reskilling is so essential, plus his tops tips on how to get it right.
The CX world is constantly evolving, and the pace of change quickening. What parallels can we draw to internal customers and the world of learning and development? Listen in as Darren Jackson, Head of People Development and Workspace at Correla reflects on how the pace of CX change is impacting learner expectations.
Kari Hansen and John McKie are joined by Willis Towers Watson's Retail Practice Leader, Kelvyn Sampson, for the second Taking Stock podcast. In this episode, our experts discuss the hard insurance market. We look at what this means for retailers across casualty and motor policies and how retailers can mitigate this risk.
Kari Hansen (Head of Retail), John Mckie (Partner), at Keoghs and Kelvyn Sampson (Retail Practice Lead, WTW)
As we continue to work remotely and have adjusted to a new way of working for the last year, Robert Smith, Rebecca Gargan and Oliver Bingle from Keoghs legacy team have joined up for this short podcast to discuss their experiences of remote trials and what future hearings may look like.
Robert Smith (Partner), Rebecca Gargan (Associate), Oliver Bingle (Associate) at Keoghs. www.keoghs.co.uk
Following our article discussing the much awaited passing of the "Redress for Survivors (Historical Child Abuse in Care) (Scotland) Bill", on this short podcast, we provide further details of the Bill, and most importantly, what this update means for survivors of historical abuse. We also look at the non-redress options for survivors, as well as who will benefit from the scheme.
Calum Fife (Partner), Daniel Tyler (Associate)
In 2017, the Scottish government passed the Limitation (Childhood Abuse) (Scotland) Act 2017. This was a landmark law that removed the 3 year limitation period for civil actions relating to historic abuse that occurred after 26 September 1964. In this episode, Daniel and Laura chat through the first case in which that Act was comprehensively considered, JXJ v the de la Salle Brothers.
Daniel Tyler (Associate) Laura Baxendale (Associate and Solicitor Advocate) at Keoghs.
Following the recent article covering the "Mental Capacity Act" in relation to care sector vaccinations, Legacy Partners Terry Zindi and Peter Kenworthy have teamed up with Associate, Shelley Hawker, for this short podcast to discuss the issues raised in more detail.
Kari Hansen and Hayley Riach team up to produce the first in a series of short podcasts elaborating on the risks detailed in in our recent Future of Retail Claims guide. The first episode delves into some of the numbers and causes underpinning changing behaviours and claim types.
Kari Hansen (Head of Retail), Hayley Riach (Technical Lead) at Keoghs. www.keoghs.co.uk