WTF! Walk The Floors Podcast- All Things Hospitality Training: Recent Episodes
Michele Kline and Stephanie Leger
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage.
If you are a hotelier and need a little help in this department, listen to this episode where guest experience legend Stephanie Leger and cohost Michele Kline share tips and tricks and all there is to know about room amenities.
They review the following questions: What are the new trends and outdated trends? When to update your room amenities? How can you update when on a budget? Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
What is considered networking? Why is networking important in hospitality? How can we excel at it? After many years of business-related events, Michele Kline & Stephanie Leger bring the topic of networking to the forefront.
This episode highlights the importance of building a widely diverse net and includes information and clarification. It is never too soon or too late to elevate your networking game!
Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
What are "hospitality sensory experiences"? In this episode, guest experience guru Stephanie Leger and Co-host Michele Kline enlighten our audience with the answer to this question and also explains why sensory experiences are so meaningful in service.
Lastly, Stephanie closes with tips on how to create memorable moments strategically.
Follow us on YouTube and all major podcast platforms.
hospitalityindustry #wtfwalkthefloors #sensory
Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Relationship building is critical to becoming a successful leader.
In this episode, Leadership & Performance coach Michele Kline with co-host Stephanie Leger shares insight into the importance of building solid relationships while leading in the hospitality industry.
In Michele's opinion, relationships are the glue that holds team members together.
hospitalityindustry #wtfwalkthefloors #leadership
Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
We are officially back! Summer shenanigans required hosts, Michele Kline and Stephanie Leger to spend some time away from our audience.
This episode provides insight into what has been happening with WTF! Walk The Floors - All Things Hospitality Training during the summer.
We unveil it all, from resort audits across the country and training facilitation to the areas of opportunity and trends we have seen in the past few months.
Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
The Hospitality Show Mash-Up! Check out our recent experience in Las Vegas.
Special Thanks To: Questex | AHLA | The Venetian Las Vegas | TAO Asian Bistro & Nightclub | Michele Kline- Kline Hospitality | Stephanie Leger- First Rate Hospitality | Chip Rogers | Paul Miller | Congresswomen Dina Titus | Kat Cole- Athletic Greens | Kevin Carey
wtfwalkthefloors #hospitalityindustry
Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Special episode with inspiring Chief Technology Officer Riley Eller. Riley shared with hosts Michele Kline and Stephanie Leger the story behind the brand and how their solution was born.
Unfortunately, sometimes bad things happen to good people. From medical emergencies to harassment and assault, team members can occasionally encounter dangerous or threatening situations. React Mobile provides a solution for them to get help where they need it fast. Their solution allows properties to deploy resources to the exact location of the emergency within seconds of an alert.
wtfwalkthefloors #hospitalityindustry
Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training
Connect with Guest Riley Eller https://www.linkedin.com/in/caezar/ Company https://www.reactmobile.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
During this episode, Michele Kline and Stephanie Leger had the pleasure to chat with Rich Curran, CEO of Expo Convention Contractors Inc., who delighted us with a rich conversation about leadership and all things hospitality.
Hearing what happens behind the scenes of any convention or expo is fantastic.
Empowering your team to be the best they can be, resolve issues on the spot, and feel that hospitality comes first, regardless of position, task or title, is our cup of tea. Thank you, Rich Curran, for serving it for us!
wtfwalkthefloors #hospitalityindustry
One week to go!! We will be podcasting from The Venetian Resort Las Vegas throughout the show!
Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register
Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training
Connect with Guest Rich Curran https://www.linkedin.com/in/exporichcurran/ Company https://expocci.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
As we continue to create awareness around what we want to call "The Hospitality Conference Week 2023", we shed light on what each conference offers this year, what type of participation each show will have and what to look forward to.
We also may have accidentally (or not) started a bit of a throwdown... We met with Jess Martinelli and George Polyard, who explained why it is essential to ComOps - Strategy & Commercial Operations as a Service to have a presence in both shows. And they will be sharing their point of view on LinkedIn in exchange for likes. And whoever has the most likes will get a WTF! medal!
How fun is that!
Be sure to visit George at booth 1644 at The Hospitality Show by American Hotel & Lodging Association in partnership with HOTEL MANAGEMENT Magazine & and Jess at booth 735 at Hospitality Financial and Technology Professionals (HFTP®) HITEC
Combining the expertise of a strategic consulting firm with the execution of a support organization, ComOps - Strategy & Commercial Operations as a Service made its mark with decades of experience in revenue management, contact center operations, digital marketing strategy, and customer and employee experience. Their goal is to ensure success in an ever-evolving world by optimizing resources and providing value throughout every journey.
wtfwalkthefloors #hospitalityindustry
Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register
Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training
We will be podcasting from The Venetian Resort Las Vegas throughout the show!
Connect with Guest Jess Martinelli https://www.linkedin.com/in/jess-martinelli-b45712109/ George Polyard https://www.linkedin.com/in/georgepolyard/ Company https://www.comops.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode with Michele Kline and Stephanie Leger, Dorothy Dowling offers invaluable insight on how to best prepare for any conference and make the most out of it.
This rich conversation with Dorothy Dowling, Senior Marketing and Commercial Leader, Public Company Board Director.
Dorothy joined the Horwath HTL group as Managing Director to support global hospitality industry clients with go-to-market strategies to help grow scale, revenue, and profitability with services ranging from repositioning to commercial business planning and activation. Dowling also brings her subject matter expertise and personal passion regarding advocacy for women and other underrepresented groups.
She shared with us what to expect from the education session she will be presenting and the panel she will be moderating at The Hospitality Show on June 28th at 2:30 pm on the topic of "ESG for the Hotel Industry: Demystifying Climate, D&I, and SEC Reporting Requirements."
Environmental, Social, and Governance (ESG) is becoming increasingly important for businesses to consider, and the hotel industry is no exception. This workshop will provide an overview of the latest trends and best practices in ESG, with a focus on three key areas: Climate Scope 2, Diversity & Inclusion, and the recent SEC changes that impact hotel procurement and partner company expectations on ESG support for their reporting requirements.
Climate Scope 2 refers to indirect emissions that result from the generation of purchased energy, such as electricity and steam. It is a critical area for the hotel industry to address as part of its commitment to reducing carbon emissions and mitigating the impact of climate change. In this workshop, we will explore strategies and tactics for reducing Climate Scope 2 emissions, including the use of renewable energy, energy efficiency measures, and carbon offsets.
Diversity & Inclusion (D&I) is another critical area for the hotel industry to address. It is essential to create a workplace that is inclusive, diverse, and equitable, where all employees feel valued and respected. In this workshop, we will explore strategies for promoting D&I in the workplace, including hiring and recruitment practices, training and development programs, and creating a culture of inclusion.
The recent changes to SEC reporting requirements have made it more critical for hoteliers to understand the expectations of their partner companies when it comes to ESG reporting. In this workshop, we will discuss the latest changes and explore how hotels can better support their partners' reporting requirements.
wtfwalkthefloors #hospitalityindustry
Register for the show by using this link https://www.thehospitalityshow.com/hospitalityshowcom/register
Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training
We will be podcasting from The Venetian Resort Las Vegas throughout the show!
Connect with Guest Dorthy Dowling https://www.linkedin.com/in/dorothydowling/ Company https://horwathhtl.com/ Follow us Website https://www.wtfwalkthefloors.com LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
On this episode, Stephanie Leger and Michele Kline bring #purpose into the picture. Clarity of purpose is not something you often hear when discussing goal-setting. There is a link between knowing WHY we should achieve the goals we set for our operations and intrinsic motivation. It is critical to goal attainment to ensure our team members understand the WHY behind the WHAT!
This episode is a little snippet of one of our WTF! Walk The Floors training modules. To learn more about our program, visit https://www.klinehospitality.com/service-page/wtf-walk-the-floors?category=45e5b444-ce80-431f-ad4d-fa2fd86bcb6f&referral=service_list_widget or email us at info@klinehospitality.com
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
As we celebrate Entrepreneurship Month, Stephanie Leger and Michele Kline were delighted to share their stage with Eduardo Duran, President & Founder of Insight Hospitality Solutions. Eduardo shared his story about jumping off that plane and building his own empire.
Inspiring, enlightening and filled with insight, this conversation is a must-listen for anyone looking to understand an entrepreneur's world a little better.
National Entrepreneur's Month honors people who have built an empire from nothing. Radical inventions by brilliant minds have shaped the way we live today, not to mention our future.
Connect with our guest Eduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045/ Company Website https://insighthospitality.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michele Kline and Stephanie Leger, dissect what culture means and share tips to create a culture of care! Culture is how you do what you do in the workplace. What sets the tone and keeps people coming back.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Listen to Michele Kline and Stephanie Leger discuss from hydrating to flooding. In this episode, we cover it all. Tips to keep your valet attendants engaged, recruitment, and how to create memorable experiences in the valet world. Our special guest Luke Zeysing from LAZ Parking enlightens our audience with his extensive experience in hospitality. PS: we turn 1 year old today… YAY!
Connect with our guest on LinkedIn Luke Zeysing https://www.linkedin.com/in/w-luke-zeysing-iii-89963113/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Listen to Michele Kline and Stephanie Leger touch upon all the great (and not-so-great) things that Halloween brings to our resorts and a way to engage with our team and guests.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
But I am an operator, I don’t know how to sell...There is a lot more to being a vendor! If you are a former hospitality professional, who jumped the fence and became a vendor, YOU ARE the secret sauce! When vendors understand what the operator’s needs and wants are, and how their day flows… they are successful. Listen to Michele Kline and Stephanie Leger discuss more about vendors in hospitality. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michele Kline and Stephanie Leger discuss the array of skills they learned while working in the hospitality industry. The list is long, from excellent practices to teamwork, and no other industry can teach you what hospitality can. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michele Kline & Stephanie Leger discuss the importance of understanding what mental health is all about and how to be better prepared to assist those around us who may be struggling. From eliminating stigmas to thinking outside of the box, we cover it all. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, where Stephanie Leger & Michèle Kline discuss their recent travels and those WTF! moments. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this special episode, Michele Kline and Stephanie Leger are at the Legas Vegas Community Healing Garden. In memory of the massacre of October 1st, 2017. A sad episode made with a lot of ❤️. We remember those who lost their lives and those who survived while discussing how our industry was impacted as a result of the largest massive shooting in the history of the United States.
An episode about how our industry changed after the massive shooting in Las Vegas that occurred on October 1st of 2017.
This episode was recorded at the Las Vegas Community Healing Garden. A place where those who have lost someone special can celebrate life, beauty, love and compassion.
In memory of those fallen during this terrible event, those who survived, and those who put #hospitality and #humanity first and without hesitation helped others that evening.
vegasstrong
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boulevard, a Hilton Grand Vacations Club. Connect with Guest Speaker Ema Flores https://www.linkedin.com/in/ema-flores-55a13019/ Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Sandra Wild - Vice President of Hotel Operations at The Venetian Resort Las Vegas. Connect with Guest Speaker Sandra Wild https://www.linkedin.com/in/sandra-wild-0861519/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Erika Sandoval- Assistant General Manager, Eva Rodriguez- Director of Housekeeping, and Tom Price- General Manager at Tahiti All-Suites Resort Las Vegas, Club de Soleil I & II Las Vegas. Connect with Guest Speaker Tom Price https://www.linkedin.com/in/thomas-price-411380114/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas. Connect with Guest Speaker Andy Ginsburg https://www.linkedin.com/in/andy-ginsburg-b8187226/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas. Connect with Guest Speaker https://www.linkedin.com/in/brianna-moore-35658b139/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Phillip Stephenson- Assistant Executive Chef at Park MGM at MGM Resorts International.
Connect with Guest Speaker Phillip Stephenson https://www.linkedin.com/in/phillip-stephenson-aa180370/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony.
Connect with Guest Speaker Greg Chase https://www.linkedin.com/in/gregjchase/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Donald Bowman - Keynote Speaker.
Connect with Guest Speaker Donald Bowman https://www.linkedin.com/in/donald-bo... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
oin Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Rich O’Brien from Xpodigital - Event Sponsor and Supplier of the Year WINNER! Congrats Xpodigital!
Connect with Guest Speaker Rich O’Brien https://www.linkedin.com/in/rich-o-br... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Andre Filosi - GM nominee from Boyd Gaming.
Connect with Guest Speaker Andre Filosi https://www.linkedin.com/in/andre-fil... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Evan Meyer - Nominator from Boyd Gaming.
Connect with Guest Speaker Evan Meyer https://www.linkedin.com/in/evan-meye... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Bertha Gutierrez, Housekeeping Star nominee with Aria Resort.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Matthew Peskin - Training & Development nominee with MGM Resorts
Connect with Guest Speaker Matthew Peskin https://www.linkedin.com/in/matthewpe... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Noretta Griffith - Training & Development nominee with MGM Resorts.
Connect with Guest Speaker Noretta Griffith https://www.linkedin.com/in/noretta-g... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Tim Lam - Reception Sponsor TISOH The International School of Hospitality.
Connect with Guest Speaker Tim Lam https://www.linkedin.com/in/timothymlam/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Eric Robinson - Fresh Air smoking, Safety & Security Award sensors.
Connect with Guest Speaker Eric Robinson https://www.linkedin.com/in/eric-robi... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Alex Canales - Board Member, Hilton Grand Vacations.
Connect with Guest Speaker Alex Canales https://www.linkedin.com/in/alex-cana... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Mary Ann Burns - Board Member, Boyd Gaming.
Connect with Guest Speaker Mary Ann Burns https://www.linkedin.com/in/mary-ann-... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Nicole Marshall - SOTI committee member organizer Board Member, The Seigel Group.
Connect with Guest Speaker Nicole Marshall https://www.linkedin.com/in/nicole-ma... Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Diane Gandy - President of Nevada Hotel & Lodging Association.
Connect with Guest Speaker Diane Gandy - President https://www.linkedin.com/in/diane-gandy-b517879/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this special episode, we share with you a sneak peek of THE industry event of the year in the State of Nevada. The Nevada Hotel & Lodging Association recognizes hospitality professionals for their contribution to the industry. The 11th annual Stars of the Industry Awards gala will take place this Thursday, September 8th, at Park MGM in Las Vegas.
Special thanks to Kline Hospitality for being a sponsor of the General Manager Star of the Year and congratulations for being nominated as the Vendor of the Year!
Men will look dapper, Women stunning, and all of the Nominees will be jumping with excitement as we celebrate them all this week. In addition, we will be interviewing attendees during the event and will bring that to our audience at the end of the week!
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
On this Labor Day weekend, show your team members some extra love. In this episode, hosts Michele Kline & Stephanie Leger discuss why Labor Day was created and what happens in the hospitality industry during that weekend. Some doors close as the season comes to an end, and others open as they kick off in high gear to start their crazy busy days ahead. This episode provides tips and tricks for a successful Labor Day weekend!
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests.
Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors!
Connect with Guest Speaker George Polyard https://www.linkedin.com/in/georgepol... ComOps https://www.comops.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
International Housekeeping Week is about showing appreciation to housekeepers for their hard work. Since 1981, the IHEA, or the Integrated Environment and Health Assessment, officially sponsors the holiday and since then, it has spread globally as a week-long celebration for those who work in housekeeping.
Both Stephanie Leger and Michele Kline have a strong background in Housekeeping so it is their mission to make it a BIG deal! In this episode, they introduce us to the history of this international celebratory week and provide some tips on how to prepare for it.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Enlightening discussion, loaded with tips that will prepare both leaders or newcomers, to “survive" an opening or a renovation, and still come out on top! After this episode, Michele Kline & Stephanie Leger question if solid communication or having the energy to support extensive hours, is most important during an opening.
Special thanks to Peter Curtis from P4L Realty, for sharing your experiences with us! We hope to host you again when we go for Renovations 2.0!
Connect with Guest Speaker Peter Curtis https://www.linkedin.com/in/petercurtis1972/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger discuss keeping our Night Auditors engaged. How many times have you walked into a hotel after hours and there was no one to be seen at the front desk? Back in the day, you would ring a bell and someone half asleep would come and “greet” you. Our guests’ expectations are higher these days.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michele Kline & Stephanie Leger, along with guest speaker Chad Nelson, bring light to the nuances of transitioning from a hotel environment into a country club. This episode is loaded with tips on how to continue to create memorable experiences and stay hospitable when your guests are now members/owners and have a high sense of entitlement. Connect with Guest Speaker Chad Nelson https://www.linkedin.com/in/chad-nelson-a3427b49/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Remember the riddle “Which Came First The Chicken Or The Egg”?? We are seriously questioning ourselves here with recruitment and ghosting. Talent Acquisition has changed “traumatically” in the last couple of years. However, there are many behaviors that seem to be repeated no matter the magnitude of the labor crisis we face in the hospitality industry. Watch this episode, where Stephanie Leger & Michèle Kline discuss tips to open up the eyes of all leaders behind their desks serving the recruiting side of this journey we are in. Hoping, they will walk the floors!
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
What happens in the service industry after the holidays is a mystery to many. In this episode, Stephanie & Michèle discuss strategies on how to rebuild once the party is over and the lights go on. Our special guest Brian Hamaoui, CEO & Founder at Allevo Homes shares his perspective from the vacation rental side. Connect with Guest Speaker Brian Hamoui https://www.linkedin.com/in/brian-hamaoui/ Allevo Homes https://www.allevohomes.com/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Ira Vouk, Founder of Hospitality 2.0
Connect with Guest Speaker Ira Vouk https://www.linkedin.com/in/iravouk/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Parminder Batra, CEO of TraknProtect.
Connect with Guest Speaker Parminder Batra https://www.linkedin.com/in/parminderbatra/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Rich O'Brien from Xpodigital
Connect with Guest Speaker Rich O'Brien https://www.linkedin.com/in/rich-o-brien-54817b19/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Paul McCarthy, CEO and Founder of Snapfix.
Connect with Guest Speaker Paul McCarthy https://www.linkedin.com/in/paulmccarthyireland/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Bruce Matthews, VP of Business Development for Clean The World.
Connect with Guest Speaker Bruce Matthews https://www.linkedin.com/in/brucematthews/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Learn more about your ad choices. Visit megaphone.fm/adchoices
Join Stephanie Leger & Michele Kline, along with special guest Sarah Taveprungsenukul, as they talk about the upcoming HITEC Event in Orlando and the innovative cashless tipping solution brought to you by youtip . Sarah tells us about their story, how they solve the growing pain of the evolution of this cashless world we are rapidly going into, and all about their preparation for HITEC next week. Connect with Guest Speaker Sarah Taveprungsenukul https://www.linkedin.com/in/sarahtaveprungsenukul/ Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
From soaking clients and diva clients to clients who cannot relax, in this episode, we cover it all. Join Stephanie Leger & Michele Kline, along with special guest Rose Bauti, as they cruise through their spa experiences while working them or auditing them. If you are a spa lover, you cannot miss this episode!
Connect with Guest Speaker Rose Buatti https://www.linkedin.com/in/rose-gugl... https://www.rosebuattistudio.com @rosebuattistudio DM her to order your Gua Sha, a traditional Chinese healing method.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekl... Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Words cannot describe this episode! We are bringing awareness to all industry leaders! In this episode, Michèle Kline & Stephanie Leger discuss the ups and downs of being part of the LGBTQ+ community. Special thanks to our guests, James Healey, Naomi Ardjomand-Kermani and Robert Geller, for educating and enlightening us all!
Connect with Guest Speakers Robert Geller (He/Him/His) https://www.linkedin.com/in/robertbarrygeller/ Naomi Ardjomand-Kermani (They/Them/Their) https://www.linkedin.com/in/ardjomand-kermani/ James Healey (He/Him/His) https://www.linkedin.com/in/jameshealey1/
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger review the reservations department. Our dear Reservations gurus, don’t think we bashed you on this one. Instead, we formally invite you to come on our show and tell us your WTF! story from the other side. Here is your time to claim your power and tell the world, what it means to be in Reservations.
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode guest speaker, Mark Kline from Cisco Systems shares his years of experience integrating systems in the hospitality industry, while educating us through his WTF! moments as he tried to make it all work out. Stephanie & Michèle add their own spice and share tips on what to look out for during the pre-opening stages as well as when transitioning over to new technologies.
Connect with Guest Speaker Mark Kline https://www.linkedin.com/in/klinemark/ Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the travel industry, which by the way tends to forget they are in hospitality as well. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Motherhood in the industry is not for the faint of hearts! In this episode, Michèle reflects on the intricacies of being a Mom in the industry and what nobody talks about EVER, while Stephanie enlightens us with some perspective. They collectively add value by including tips and ideas for memorable Mother’s Day gifts for staff members. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Pet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Michèle Kline focuses on her pet peeves in Housekeeping, Engineering/Maintenance, Front Office, Food & Beverage and last but not least, Reservations. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger review Stephanie's pet peeves in five important departments: - Housekeeping - Front office - Maintenance/Engineering - F&B - Reservations Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC unveils some WTF! stories on never burn a bridge. Bruning bridges in hospitality are bad news. Although it is a big world, the industry IS small and... EVERYONE knows each other. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC takes you through a journey into the Food & Beverage world, specifically focusing on WTF stories associated with turning 21 and being of drinking age. Enlightened by guest speaker Jordan Kayser, F&B Director at AC Hotel Downtown Raleigh operated by Summit Hospitality Group, Ltd., together they share stories, from guests to associates who show no signs of shame. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Jordan Kayser https://www.linkedin.com/in/jordan-kayser-894b0180/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger celebrate making it to a major milestone: Episode 20!! As well, as discuss their stories while walking the floors during Spring Break. From coolers & an excessive amount of guests in one room to the most bizarre questions from guests. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michèle and Stephanie discuss from chairs to stairs. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Natalie Pickett joins all the way from Australia hosts Michèle Kline and Stephanie Leger to discuss announced inspections and the importance of communication to the team in preparation for the auditor's arrival. Company Links Natalie Pickett http://nataliepickettmentor.com/ Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect on LinkedIn Natalie Pickett https://www.linkedin.com/in/natalie-pickett-74b00910/ Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michèle Kline and Stephanie Leger discuss their experiences with Banquets Department. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger discuss mix-ups with garnishes and WTF moments inspecting rooms. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger have Lonny Wolfe join to discuss housekeeping inspections and how sometimes we need to be Dr. Phil with guests. Guest Lonny Wolfe on LinkedIn https://www.linkedin.com/in/lonny-wolfe-8267b767/
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Kevin Clarke joins hosts Michèle Kline and Stephanie Leger to discuss "Random Acts of Kindness Day" and our stories displaying the acts of kindness at the hotel. Guest Kevin Clarke Links Company https://bettertogethertravel.co/ LinkedIn https://www.linkedin.com/in/kevin-p-clarke-jr-7ba89138/
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Quick episode reviewing attention to details and being aware of your surroundings when talking aloud. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger discuss work orders in the hotel guest room. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michèle Kline and Stephanie Leger discuss their experiences with outside vendors and those WTF conversations figuring out whose job is it? Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode hosts Michèle Kline and Stephanie Leger discuss Annual Performance Reviews. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
Hosts Michèle Kline & Stephanie Leger discuss buffet mishaps and provide tips to hotel leaders on planning ahead for the Thanksgiving weekend. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, hosts Michèle Kline and Stephanie Leger discuss their WTF stories on uniforms and when policies start to slip. Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Carlo Sidestam joins hosts Michèle Kline and Stephanie Leger to discuss mental health and taking care of your employees. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/ Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Parminder Batra and Shondra Deloach-Perea join hosts Michèle Kline and Stephanie Leger to discuss International Women's Day and break the bias. Connect with our guests on LinkedIn Parminder Batra https://www.linkedin.com/in/parminderbatra/ Shondra Deloach-Perea https://www.linkedin.com/in/shondra-deloach-perea-mba-622637b/
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michèle Kline and Stephanie Leger discuss the importance of correct signage at the property. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Dave Campbell joins hosts Michèle Kline and Stephanie Leger to discuss Pool Operations and motivating the younger generation of employees. Guest Dave Campbell on LinkedIn https://www.linkedin.com/in/dave-campbell-80332540/
Connect with the hosts on LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links: Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Calvin Tilokee, CHLC joins hosts Michèle Kline and Stephanie Leger to discuss the importance of keeping your websites and social media up to date. Company Links Calvin Tilokee https://www.revparblems.com/ Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Calvin Tilokee https://www.linkedin.com/in/calvintilokee/ Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michèle Kline and Stephanie Leger discuss stories at the Front Drive during arrival and departure and training tips for your Front Door, Valet & Bellman team. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Michèle and Stephanie discuss their experiences with the holiday forecast and schedule. Company Links Michèle Kline https://www.klinehospitality.com/ Stephanie Leger https://www.firstratehospitality.com/
Connect On LinkedIn Michèle Kline https://www.linkedin.com/in/michelekline/ Stephanie Leger https://www.linkedin.com/in/sleger/ Learn more about your ad choices. Visit megaphone.fm/adchoices