Under the Influence with Martin Harvey: Recent Episodes
Martin Harvey
Starting a practice from scratch means venturing into uncharted territory without a map or guide. The stakes are highβyour livelihood, reputation, and mental health hang in the balance.
In today's episode, we are joined by Dr. Andrew Smith, who not only launched his thriving practice from the ground up but also documented his journey to create a roadmap for others. Andrew sits down with Martin to discuss his transformation from a student to an associate, his near move to the US, and ultimately establishing his own successful practice. He shares invaluable lessons learned along the way, providing insights on navigating the complexities of building a practice in today's ever-changing landscape.
To learn more about Andrew's book https://www.ascensionchiropractic.com.au/vision-to-reality
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In this episode, Martin explores a listener's thoughtful question: "How do you approach the topic of continuing care for someone who's returned after dropping out? I donβt want to come across as 'I told you so' or overly pushy. Sometimes it feels simpler to avoid the conversation altogether. Is there a more effective way?" Join Martin as he delves into the nuances of this delicate situation, offering insightful and empathetic strategies to foster meaningful connections and positive outcomes.
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
As chiropractors, we often face the challenge of helping our clients
understand the difference between improving their function
and merely focusing on how they feel.
In this episode, I dive into effective strategies
for communicating this critical distinction,
especially when patients say they "don't feel any better."
Tune in to learn how to shift the conversation
and help your patients appreciate the long-term benefits of chiropractic care.
This episode is packed with insights that can transform the way you interact with your clients and enhance their understanding of the value of chiropractic care.
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
To get great results it's important that people follow their care plans. We focus a lot on communication approaches that help people see the value of rebooking to support their progress. But what if what your CA says doesn't support what you say? Or worse, what if it actually sabotages what you have said!
In this episode, Martin breaks down the best ways for the CA to finish the visit to support people rebooking (and what they should never say).
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
The most common challenges I hear when I speak to chiropractors are how do I:
- Grow my practice?
- Grow an associate practice?
- Have a practice and kids?
- Balance a practice and contribute to the profession?
- Get stuff done!
In this episode, Martin speaks to Dr Taylor Vagg. Taylor has faced and conquered all of these so there's a lot you can learn from today's discussion.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Your level of Certainty is arguably the most important ingredient in your chiropractic success recipe. But there's a lot of crap promulgated in chiropractic circles about what it takes to develop Certainty.
This is a no-BS chiropractic podcast where each episode Craig and Martin dive deep into what it takes to have a successful chiropractic practice. They dispel the myths, take the piss out of each other, and tell you what actually works. So let's cut the crap
To listen on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Do you ever get irked when you lay out a perfect care plan for someone and they hit you with a, "Why can't I just fix this myself?" They always think thereβs some magical exercise that can solve all their problems, right? Well, in todayβs episode, Martin dives into why people lean so heavily into the idea of self-fixing through exercise. He also gives some super handy tips on how to explain the benefits of a more holistic approach to care, making your job a bit easier and more effective. Tune in to learn how to get everyone on board with a comprehensive care plan!
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Patients and clients hit their peak results when they stick to the care plan you've laid out. That's how they get the best outcomes, and that's how your practice levels up and gets the most rewarding. But, what if you're accidentally doing things that push them away from continuing their care?
In this episode, Martin breaks down the five huge blunders chiropractors make during adjustment visits. Heβs giving you the real talk on what you need to do differently to make sure your patients see the undeniable value of sticking with chiropractic care.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Charles Duhigg's new Book "Supercommunicators" starts "We all know people who are capable of connecting with almost anyone. Theyβre the ones we love talking to, who we turn to for advice, who hear what we are trying to say and make us feel seen."
Would you like to be a Supercommunicator?
In this episode, Martin breaks down the lessons for us as chiropractors from Charles Duhigg's new book "Supercommunicators".
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
One of the great things about chiropractic is that you can often create phenomenal change in an instant. There can be a challenge where people feel or even say "is that it?" when they get up from the table! As humans, we often see the amount of time someone takes with us as a proxy for value.
In this episode, Martin breaks down how to avoid these shituations as much as possible as well as how to deal with them when they do crop up!
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
It can be frustrating when people come in for pain and then stop as soon as the pain stops. So what can we do to help people see the true value of chiropractic care? And how do we do it without making them wrong?
In this episode, Martin maps out a simple 3-step process you can use in your practice to help people see the value of prevention and performance.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
We often talk about the value of playing the long game. That when you prioritise long-term over short-term goals it helps you avoid 'bright shiny objects' and do things more in line with your values.
So what about infinite games? Simon Sinek has written about the value of playing an infinite game, so how does it apply to us in chiropractic?
In this episode, Dr Ash Pritchard joins Martin to explain how he sees his involvement in chiropractic as an infinite game.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
If your practice is like most, you probably take care of more women than men.
And the truth is that there are important differences in women's anatomy and physiology that can change the way they will respond to your care.
In this episode, Martin is joined by Dr Andrea Huddleston who is a chiropractor with two Masters degrees in women's health.
She shares important ideas and strategies to help you be able to help women in your practice more and to help more women.
To learn more about her seminars https://stellarwomenshealth.com/
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
One of the paradoxes of communication is that often the less you say the more people understand you. This is particularly true in chiropractic where we are communicating about a view of health that is different to the predominant view.
So what shoudl you do if you're prone to 'talking too much'?
In the episode Martin shows you a practical way to talk less and communicate more!
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Research is the currency of influence.
It can give you and chiropractic credibility and authority.
But let's face it, diving into the nitty-gritty of research can sometimes
make your clients' eyes glaze over.
So, how do you break down complex research into nuggets of wisdom that resonate with your patients?
Tune into this episode for practical tips and strategies to communicate research effectively, making it engaging and relevant to your clients.
Let's bridge the gap between science and the adjustment table, one visit at a time.
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Do you hate it when someone talks over you? It feels crappy, doesn't it?
In this episode, we explore this common yet seldom discussed challenge.
Martin guides us through understanding why this happens and how to subtly (or not so subtly) shift the dynamic.
The focus is on pattern interrupts and the 'yes,...and' strategy β tools not just for chiropractors aiming to refine their interactions with clients, but for anyone looking to navigate conversations with more grace and effectiveness.
This isn't about dominating discussions but about fostering a space where everyone is heard.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
*This episode was originally supposed to be out 2 weeks ago but I messed up the upload! Here it is**
Dive into an enlightening episode with Dr. Martin Harvey, where he sits down with the remarkable Dr. Theo Koenen. Not just any chiropractor, Dr. Koenen blends his passion for helping people through chiropractic with a vibrant role in Portugal's political scene. Dr. Koenen unveils the essence of making your message resonate, even when your first language isn't the one you're speaking. It's about the clarity of what you're offering (and equally important, what you're not) and the personal touch of crafting your work life to align with your best selfβyes, wrapping up your day at noon is on the table!
Tune in for a session that's all about aligning your professional practice with your personal ethos.
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Objectively measuring the progress your clients make is a key to creating a high retention practice. But what if the measurements don't improve (or get worse) by the time of the re-exam? It's a shituation that can have the client deeply dissatisfied and you feeling uncertain about how to discuss it and what to recommend next.
In today's episode Martin maps out a framework that takes into account the technical and communication aspects of this shituation to give you an approach that will leave you feeling much more certain with your care plans and re-exams.
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
The bottom line is that the best way you can help people is to have them receive the benefits of care. Crafting your approach to communication is critical so that people both see that you care and see that they are likely to benefit. You have to have both the emotional and logical bases covered.
In this episode, Martin breaks down an approach that will help you connect and communicate individual value so that more people experience the benefits of care in your practice.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In the chiropractic world, there's this belief that the key to keeping patients is all about nailing down slick scripts and selling them on the wonders of chiropractic care. It's a never-ending hustle of always closing deals, roping back in those who've left, and scouting for fresh clients. But, here's a thought: maybe there's a smarter way to do this.
People stick around for two reasons: they feel a real connection with you because they know you genuinely care, and they see that chiropractic care helps them do stuff that's important to them. It's not about how well you can recite lines; it's about the bonds you build and the value you bring to their lives.
Your skills in creating these connections and showing the real worth of what you do are what really drive patient retention. Your current Patient Visit Average (PVA) isn't just a number; it's a reflection of how good you are at keeping patients around.
In today's episode, we're cutting through the noise to focus on what really matters. I'll break down the exact skills you need to amp up your retention game, based on where you're at right now. It's about moving away from the old playbook and towards a more authentic, effective way of running your practice.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Let's cut the crap. Today, Martin is going to tell you about the four ways you're screwing up patient retention without even realizing it. In the chiropractic world, there's this bullsh*t belief that if you just nail the perfect spiel in your report and become a ninja at dodging objections, patients will magically stick around. Wrong.
This episode is about tearing down that illusion. It's not about mastering some fancy script or playing verbal judo with patients. That kind of approach? It's a one-way ticket to a never-ending loop of convincing, losing, and desperately trying to win back patients. You end up stuck in this cycle of throwing money at Facebook ads, gimmicky discounts, and whatever else, hoping something sticks. Spoiler alert: It doesn't work.
Martin's here to wake you up. He's going to lay out the real reasons patients are walking out the door and what you can actually do about it. Forget the usual BS. It's time for a reality check on building genuine, bullshit-free relationships with your patients. So, buckle up and get ready for some hard truths that could turn your practice around.
To sign up for my email list https://insideoutpractices.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Dr Craig McLean is a chiropractor and also the leader of the Chiro London group of practices in London, England. He joins Martin in this episode and shares what he has learned about building successful practices, creating a good team dynamic, and making a bigger impact in a busy place like London.
If you're wondering what you may need to do to scale up your impact you will learn a lot in this episode. If you're not wondering about scaling up this episode may inspire you to join Craig in London.
To email Craig craig@chiro.london
The Chiro London podcast https://open.spotify.com/show/4sMBBXoZoW8hTISuj4o4SH
https://podcasts.apple.com/gb/podcast/chiro-london-podcast/id1512665611
To sign up for my email list https://insideoutpractices.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In this episode, our host, Martin, dives into the world of cognitive biases that shape the beliefs of both health professionals and those seeking chiropractic care. As university-educated health professionals, we often pride ourselves on thinking 'correctly,' but the influence literature tells a different story β our thinking is inherently biased.
Martin explores a groundbreaking new paper that unveils the six key biases influencing our perceptions. Why is this crucial? Because if you aspire to broaden the reach and impact of chiropractic care, understanding and navigating these biases is paramount. The key lies in communicating effectively, aligning with the biases of both your patients and yourself.
Join Martin as he unravels the mysteries behind these biases and demonstrates how this newfound awareness can revolutionize the way we communicate the profound value of chiropractic. It's not just about delivering information; it's about connecting with individuals on a level that resonates with their unique cognitive framework.
To sign up for my email list https://insideoutpractices.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Dr David Cahill is a practicing chiropractor and is the President of the Australian Chiropractors Association. He joins Martin to chat about the announcement, by the Chiropractic Board of Australia, of a new position on the Chiropractic care of children.
Dave and Martin also discuss the "Safer Care Victoria" review of the safety and effectiveness of 'spinal manipulation' of children under 12.
Some key findings of the review are
-
Chiropractic spinal care for infants and children is extremely safe with no adverse events found.
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Chiropractic spinal care for infants and children was reported by respondents to have helped 98% of children
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99.7% of respondents reported a positive experience with chiropractic spinal care of their child.
To learn more about the ACA https://www.chiro.org.au/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In this episode Martin is joined by Dr. Brock McCurdy. Ever noticed how patients seeking care for back pain often miss the broader positive outcomes, such as improved sleep and heightened energy levels?
Learn the value of a systematic approach to tracking and understanding patient responses to chiropractic care. Discover the immense value in measuring 'whole body' changes, offering you invaluable insights into the transformative impact of your care.
This episode is your key to unlocking a more comprehensive understanding of the benefits your care brings beyond pain relief. Enhance your practice, enrich your patient interactions, and elevate your impact within your community.
Check out Chiropractic Outcomes https://chiropracticoutcomes.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Dr Angus Pyke is an expert in marketing for chiropractors. He describes marketing as a process of getting more people to know, like, and trust you. When this happens you create an environment where your practice can flourish and more people in your community can live healthier, happier, more active lives.
The key to making this happen is to do the right things and do them consistently. In this episode, Angus joins Martin and he maps out exactly how to upgrade your marketing for 2024!
Check out the "Marketing Your Practice" Podcast https://podcasts.apple.com/hu/podcast/marketing-your-practice/id1370714740
Learn more about Angus https://www.anguspyke.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
People do what they do because they believe what they believe. The most common belief that causes people to stop having care is that 'you see a chiropractor when you have pain'. When people come back in the return of their symptoms is an opportunity to help them see the value of a different belief system. But for them to be able to see it you have to ask the right questions.
In this episode Martin maps out the three best questions to use with reactivations and exactly how to use them in your practice.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
The last episode was all about the BIG picture of chiropractic. In this episode, Dr Nimrod Mueller returns to expand on the ideas he spoke about last time. Last time was about universal intelligence, innate intelligence, and consciousness, this time it's about how you apply these ideas in practice.
Nimrod's blog https://nimrodmueller.wordpress.com/
Quest Coaching https://www.questchiropracticcoaching.com/the-team/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In chiropractic, we often talk about ideas like innate intelligence and universal intelligence. They speak of a potential impact of chiropractic far bigger than sore backs and cricked necks.
In this episode, Dr Nimrod Mueller joins Martin and they talk about consciousness, universal intelligence, and the big picture of chiropractic.
Nimrod's blog https://nimrodmueller.wordpress.com/
Quest Coaching https://www.questchiropracticcoaching.com/the-team/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
People are sometimes sore after an adjustment. It's a common experienec and unfortunately one that can make people less likely to follow through with the care they need. In today's episode Martin answers a listener question about how this shituation as well as breaking down how to talk about the risks of care.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Join us for an engaging conversation in this episode as Dr. Patrick Sim, a chiropractor and the President of the Australian College of Chiropractic (ACC), shares insights on the exciting new opportunities available for aspiring students not only in Victoria but across Australia. In this thought-provoking discussion, we delve into the significance of autonomy in chiropractic practice and the vital role of being an active catalyst for positive change within the profession. Tune in for an enlightening exploration of the future of chiropractic education and the transformative impact it can have on healthcare.
To learn more about ACC https://acc.sa.edu.au/program-structure/
ACC "Study Chiro!" Online Session - Only 100 places available! https://www.eventbrite.com.au/e/study-chiro-on-line-information-session-tickets-715755593247?aff=oddtdtcreator&mc_cid=9eddeeef32&mc_eid=e010bd7c2c
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Growing your practice in 2023 is very different from how it was 5, 10, or 20 years ago. the problem is that many of the practice growth coaches, gurus, and experts started their practice 'back then' and so the lessons they learned may not be optimal for today's environment.
In this episode, Dr Oliver Croke joins Martin to talk about the strategies and mindset he has adopted to grow his practice fast!
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In this episode, we explore the realm of influence, drawing inspiration from the legendary Robert Cialdini, known as the godfather of the influence literature. His pioneering research equips us with a toolbox of potent strategies to amplify the impact of our messages.
Join Martin as he responds to a listener's query by breaking down Cialdini's three crucial phases of influence. Dive deep into the art of persuasion and discover how to harness these principles to enhance your communication skills. Tune in now to learn how to make your message truly resonate and leave a lasting impression.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Ever heard the saying that personal growth fuels practice growth? Well, Dr. Marcus Yeo is living proof of that!
Dr. Yeo is all about constant improvement. He's always refining his techniques and team practices. And guess what? It's paid off! He's turned not one, but two practices into shining examples of chiropractic excellence. So, join us for a casual chat and find out how personal growth can turn your chiropractic journey into a success story! π
To learn more about Marcus https://marcusyeo.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
In this episode, Martin dives into the tricky task of explaining chiropractic care to a medical doctor, who, for whatever reason, has cautioned against it for their spouse. Now, this isn't your run-of-the-mill chat; we're talking about breaking it down for a highly educated crowd.
Our host, Martin, takes on the challenge head-on. He's got a listener's question in hand, and it's a doozy: How do you convince a medical doctor that chiropractic care is worth it? Whether they're fretting about safety, skeptical about its effectiveness, or just think it's not backed by science, Martin's got you covered.
Expect a super-informative episode where Martin unpacks different approaches. So, if you're facing this sort of dilemma, Martin's tips and insights will be your go-to playbook. Tune in and get ready to navigate these complex conversations like a pro!
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Creating a care plan that will help people get the best results is critical to your clinical success and critical to getting great results.
Unfortunately, it's an area that is often neglected. Chiropractors often give care plans that are just based on what a mentor has done or a practice management guru has told them.
In this episode Dr Craig Foote returns to the podcats to share the 5 mistakes chiropractors make in their care plans and how to give better care plans.
To learn more about Craig's Care Plans Course https://www.chiropracticflightschool.com.au/careplans
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Chiropractors around the world have been shocked and appalled at RMIT's decision to close down the Chiropractic program.
Many have voiced their concerns for the students.
On today's episode Martin talks to Hume Hurley who is a 5th year student at RMIT.
To email Hume humehurley21@gmail.com
To email the RMIT Chiropractic Students Association csa.rmit@gmail.comβ
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
What you do to grow your practice doesn't just impact how much your practice grows. It also impacts the culture of your practice. It impacts your reputation, relationships, and your retention.
In this episode, Martin maps out what he would choose to do if he was starting again and how you can choose what is best for you.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
A big part of having a successful practice is being able to connect with people. So how do you grow your skills and confidence in communication?
In this episode, Martin breaks down how to improve your confidence in communicating about chiropractic and in the all-important 'small talk' which is a big part of connecting with people in your practice and your community.
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Last week RMIT announced that it would be closing the chiropractic program at RMIT in Melbourne, Australia.
It's an announcement that has shocked and angered many in the chiropractic profession.
In this episode, Martin is joined by Dr Philip Ebrall who is a previous head of the RMIT chiropractic program, a graduate of it, and a deep thinker and writer about chiropractic.
To read Dr Ebrall's article about the announcement https://www.apcj.net/Papers-issue-4-1/#EbrallRMIT
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
People stop care. It's a reality of practice.
When they come back it's a pivotal moment where there is an opportunity to empower them with a higher level of health belief.
In today's episode, Martin maps out how to do reactivations in a way that helps people get the best long-term results and helps you grow your practice in a client-centred, ethical, and effective way.
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Retention is based on 2 things:
- Communicating the unique value your care has for each person.
- Creating and maintaining connection.
Our clients are just like you - sometimes they stop doing things because they just lost momentum rather than choosing that they no longer want to do it.
In today's episode, Martin explains why pre-booking is key to maintaining momentum and what to do when people's busy lives get in the way.
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Dr. Aaron Morris practices in Barcelona and is one of the people behind Syntropy Chiropractic Training. He has trained thousands of chiropractors to improve their skills and in this episode, he shares his thoughts on what it takes to get better and what you can do to love practice.
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
One of the most common shituations that chiropractors encounter is the one where people don't seem to be improving.
On today's episode, Martin answers a listener's question about how to handle this shituation.
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Chiropractic philosophy provides the 'why' behind the what and the how of practice. It has the potential to bring greater meaning to your experience of practice as well as being a powerful tool to discern the truth.
Dr. Travis Corcoran joins Martin on this episode to explore the value of philosophy and it's potential to improve your practice and your life.
To learn more about Travis's book https://www.restoringreason.com/
To check out the Philosophy Symposium and DGE https://spinalresearch.com.au/get-involved/events/tpsdge/
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Would you like to make more impact?
Do you sometimes feel like you could be helping more people?
In this ep, Dr. Jennifer Luu joins Martin and explains how (and why) she is able to make a big impact in her community through her practice, in the profession with the Australian Spinal Research Foundation and running events, and globally through bringing resources and chiropractic care to impoverished communities in Cambodia.
To support Dr Jen's charity work https://toloveandserve.com.au/
To check out the Philosophy Symposium and DGE https://spinalresearch.com.au/get-involved/events/tpsdge/
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
What does it take to create a thriving practice?
What does it take to create a thriving team?
How do you scale up from 1 practice to multiple practices?
How do you do it if you're new in practice?
Dr Christian Caswell has done all of this and he joins Martin in this episode to answer these questions and share the lessons he has learned on his journey!
To learn more about Vismai and Martin's Grow Your Tribe Workshop https://insideoutpractices.com/grow-your-tribe
To check out the Philosophy Symposium and DGE https://spinalresearch.com.au/get-involved/events/tpsdge/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Going from a good exam to a great exam will make a massive difference to your practice.
It will help you know when to change your approach to people's care (and when not to!) and will help communicate the value of your care beyond helping people with their symptoms.Β
In today'sΒ episode, Martin maps out the "4 keys to a great exam" to help you upgrade your examination!
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
How and when people pay can significantly impact how people perceive you and your care. Pre-payments can be a great way to run an efficient practice but if done wrong they can mean that people will choose not to have care.
In today's episode, Martin goes deep into the literature about money to see what will work best for us as chiropractors.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
If you're like me you want to have a practice that is not only successful but fulfilling as well. Today's guest, Dr Bettina Tornatora is a successful and fulfilled chiropractor, coach, and now an educator!
In this episode, Bettina shares her take on what the keys to success AND fulfillment are. It's a deep and important discussion that will give you a framework on how to turn personal development into practice growth.
Check out Bettina's coaching company https://www.luxconsultingco.com/
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Would you like to be able to do a shorter ROF that is more effective (people understand, say yes, and follow your recommendations)?
This episode will show you the key to achieving this. Along the way, you will learn about the importance of the argument dilution effect in making your communication more persuasive and how drug companies use it!
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
When people have long-term problems you need a more advanced skill set to be able to present chiropractic in a way that they are likely to follow through with care. You see when people have long-term problems it has more of an emotional impact that can make it harder for them to see the value of your care.
In this episode, Martin explains the psychological impact of chronic problems and how to modify your communication to connect and communicate with these people.
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
The bottom line is that science is THE currency of influence. Anti-chiropractic zealots try to position chiropractic as "unscientific" because they know that it will put people off using chiropractic. Using science in your communication can help give you and your message more credibility and authority and this means more people are likely to start and continue care with you.
It's easy to get it wrong though. If you get too 'sciencey' then you will just get glazed eyes and bored people. If you get too simple or emphatic then you can actually lose credibility!
In this episode, I go through the do's and don'ts of communicating using science and research and use an example of a paper from Nature's Scientific Reports "Detection of cognitive decline by spinal posture assessment in health exams of the general older population"
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Communicating chiropractic can be hard. The big idea of chiropractic is simple - that chiropractic can help your body work better so that you can do ALL the things you have to do and love to do. But connecting people with it is more difficult. It's more difficult because this idea is different from the predominant ideas in our culture. And it's difficult because we have the curse of knowledge where it's hard for us to imagine what it's actually like to not know that!
This is where metaphors, similes, and schemas come in. They are all ways of linking concepts that people already understand to chiropractic.
In this episode, Martin goes through his favourite links to the bid idea of chiropractic!
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - martin@insideoutpractices.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
If you don't have a great examination it's tough to know if someone who isn't getting symptomatic results just needs more care or they need a different approach. It's tough to know when to change someone's frequency of care. It's tough to really practice in a model that is about function, not pain.
When you do the right tests (and do them right!) it helps the client get the best care, helps your clinical certainty, AND, can help communicate the value of prevention and performance.
In this episode, Martin explores all these areas and gives you templates that you can use to upgrade your exam.
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
Questions are a powerful tool in practice. They help you get insight into what really matters to the people you serve. They help your clients see their health and their response to chiropractic care in new ways. They also help create connections with your clients.
Today's episode is all about questions - Martin shares WHY questions are so important, WHAT his 6 favourite questions are, and HOW you can use them in practice.
You will come away with strategies you can use right away in your practice!
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
--- Send in a voice message: https://podcasters.spotify.com/pod/show/martin-harvey/message
The highest level of health understanding is performance - that how your body works impacts everything you do.
In this ep Dr Brad Glowaki joins Martin and they talk about how to leverage science, experience and professional athletes to communicate the value of chiropractic.
This is the video of Marvin Hall's response to chiropractic care https://www.instagram.com/p/CpfriYcJr0S/?hl=en
For more info on Dr Brad's seminars and mentoring https://www.levelupmentoring.rocks/
Martin's email martinalign@gmail.com
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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While kids make up a small percentage of most chiropractors' practice, Dr. Skip Wyss has built a practice where children account for 70% of his clientele.
In fact, they are typically the first client or patient in their family to visit him. To discover how Dr. Skip has established a culture in his community where this is the norm, tune in to today's episode and listen in on the discussion.
To learn more about Dr Skip http://www.primeprogram.co/
https://shor.by/2P62
https://www.youtube.com/channel/UCi2w8Ic0x1ibexI8POnZzFQ
Martin's email martinalign@gmail.com
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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Have you ever looked at your schedule and seen that "that" person is coming in? You know the one who is always complaining, doesn't value what you want, and is a pain in the arse to deal with?
And conversely, are there people who are a joy to see? They 'get it' and value you and the care you provide.
Would you like to have more of the latter and less of the former? Would you like to learn a simple tweak to your language which will filter the 'right' people in (and the 'wrong' people out)?
On this episode of the podcast, I go over a simple tweak in your language (changing actions to identities) that will act as a beacon to the people you want to see. And even better, using this tweak will increase the chance that your ideal clients (the 'right' people) will follow your recommendations.
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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Would you like to build your reputation through online reviews? Well, according to a recent study, 81% of people look at reviews when choosing a healthcare practitioner, making Google reviews an essential tool for your business. But what happens when you receive a negative review? How should you handle this challenging situation?
In this episode of our podcast, Martin delves into the strategies you can use to navigate these tricky waters. Join us as we explore the steps you can take to respond to negative reviews professionally and effectively, and how to use this feedback to improve your business.
Tune in now to learn from Martin's expert advice on handling negative reviews on Google and taking control of your online reputation.
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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The tables are turned for this episode β Adelle Semmler from the "Chiropractically Speaking" podcast interviews me!
We talk about the role of philosophy in practice, how to increase your certainty, and keys to improving your communication.
Check out "Chiropractically Speaking" https://open.spotify.com/show/5Masb9vf7rkD5sPEWDUhrc?si=V7_WaOarRBiX2lOzq7vWzQ&nd=1
The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028#
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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Authority is such an important aspect of success that Cialdini included it in his 6 principles of influence. When the people in your community are deciding who to see they are looking for someone that they can trust. When people are deciding whether they should follow your recommendations they are asking themselves if they trust you. When they are deciding whether to refer someone to you, again trust is the determinant.
And quite simply, authority is the fast track to trust.
Dr Scott Vatcher is an expert on how you can build authority and shares his approaches in this episode.
To learn more about Scott's approach to building authority www.theauthorityco.comΒ
Click on the top link "Take the Authority Quiz". 25 questions to see if you are becoming the Go-To Health Authority in your community.
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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It can be tricky when you're trying to explain the value of prevention and performance-based care to people who are pain based in their beliefs. If you make them wrong then they're not likely to want to listen to you, but if you don't explain the value of more proactive options it sucks for them (they get worse results) and it sucks for you (you end up with a practice full of pain based people!)
Today I go through how to use bridging as a communication approach for people who you have already seen but haven't explained prevention or performance to. How you can 'renegotiate the agreement' to one that serves them and you.
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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Some chiropractors say that understanding chiropractic philosophy is critical to success and enjoyment in practice. Others say it's an outdated dogma. Today Dr. Brett Hill joins me and we talk through his perspective on the value of chiropractic philosophy and his journey to understand it.
Check out Brett's podcast http://thewellnesscouch.com/category/twg
For more on Brett https://drbretthill.com/
To learn more about ACC and Concordia https://acc.sa.edu.au/events/
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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Have you ever been explaining chiropractic to someone and it just clicks with them?
And then used the same words and approach to someone else and it falls flat?
Effective communication is all about the message that THEY receive.
If you want chiropractic to matter to more people, you need to adapt your communication to them.
In this episode, I show you how to use Daniel Kahnemman's idea of 2 systems of thinking (Zoe Chance calls them the Gator brain and the Judge Brain) to make your message matter more.
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
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Dr Damian Kristof has created success in a number of different areas - chiropractic practice, he is a regular guest on radio, has had a number of highly successful podcasts, and was the health expert on a TV show.
So what's the key to his success? He just says 'yes' to opportunities and then works out how to make it work.
Listen in to Damo's chat with Martin to learn more.
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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Do you find it frustrating that there are people who could clearly benefit from your care who don't come in?
Whether it's people who start care and don't continue, people who you meet who have problems you know you could help with who don't come in for care, or people who choose to get care but don't bring their kids in, it can be infuriating!
I have been using a simple framework (emotion, logic, and urgency) to understand why people who do have care do what they do. It also explains what may be missing when they don't.
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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When you create a practice designed for high retention a bunch of things happen. People stay longer so they get better clinical results. Your practice grows without you being too reliant on new people. It's a more fun and less stressful way to practice.
2023 looks like it could be a turbulent year. The recession, the Ukraine situation, and all the other reasons for uncertainty can have an impact on your practice. In uncertain times people are less likely to take on new commitments and expenses. The better your retention the more likely you are to sail through these turbulent times.
On this episode, Vismai Schonfelder joins me and we talk all about the keys to building your retention and the upcoming "Grow Your Tribe" workshop we will be teaching together.
Check out the details of Grow Your Tribe https://insideoutpractices.com/grow-your-tribe
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There is a skill that will allow you to enjoy practice more, get better clinical results, AND grow your retention.
Want to know what it is?
It's empathy. And because it's a skill you can get better at it (which translates into even more enjoyment, results, and retention)!
In this episode, I map out easy-to-implement ways you can strengthen your empathy skills.
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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If you're like me you probably have a whole lot of projects that you have started but have stalled. You've spent time and energy on them but nothing has happened. There's no return on the investment you have made.
Dr Mike Charlton is a master of implementation. Of getting stuff from idea to 'done".Β
In this episode, Mike joins me and we talk about how he thinks about implementation and his chiropractic journey.
Implementation is the key to success. It's the action that turns ideas into reality, and it's what separates those who succeed from those who don't. Many people have great ideas, but it's the ones who take action and put in the hard work to see those ideas through to fruition that truly succeed.
The old saying goes, "success is 99% implementation and 1% inspiration." This means that while inspiration and ideas are important, it's the execution of those ideas that really matters. It's easy to get caught up in the excitement of a new idea and to think about all the potential success that it could bring, but if you don't actually take the steps to make it happen, it will never come to fruition.
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
--- Send in a voice message: https://anchor.fm/martin-harvey/message
The psychology of the 'clean slate' is that there are certain times when you are more likely to be motivated and open to new patterns of behaviour. You can leverage the 'clean slate' perspective that many people have to increase the number of people who you see for preventative and performance care.
In today's episode, I break down a powerful communication approach that will help you make the most impact in 2023.
Chasing The Sun - Support hands On India https://www.eventbrite.com/e/chasing-the-sun-the-worlds-best-chiropractic-charity-event-tickets-485423373377
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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Would you like to be able to communicate the value of chiropractic to medical doctors?
Would you like to get more referrals from medical doctors?
Today's guest, Dr. Shady Botros has mastered the art of generating medical referrals. He joins me and we talk about why it's such a powerful way to help more people and grow your practice.
To learn more about Shady's upcoming Melbourne Seminar https://www.chirostochiro.com/
The Egypt trip https://chirostocairo.com.au/
Chasing The Sun - Support hands On India https://www.eventbrite.com/e/chasing-the-sun-the-worlds-best-chiropractic-charity-event-tickets-485423373377
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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When your practice runs smoothly it's good for you (less stress, more enjoyable) and it's good for them (less stress, better results).
When people don't 'follow the rules' it's bad for you AND for them.
So how can you handle it when people don't follow the rules in a gentle but powerful way?
In today's episode Martin maps out a simple framework for handling any shituation where people aren't following your procedures.
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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I believe that we learn a lot from people who have a big impact. Dr. David Cahill is certainly one of these people.
Dave has been a practicing chiropractor for over 30 years. He is the current President of the Australian Chiropractors Association and past President of the ASRF.
In this episode, Dave talks about the value of serving the profession and the influences that have impacted him.
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
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Have you ever run into a client you haven't seen in a while in the street and they have said "I should come back and see you" and you haven't been sure what to do? Should you call your office right then to book them in or were they just saying it be polite and trying to book them in will come across as pushy and sour the relationship?
Have you had someone mention that a friend or family member has a health issue and you were unsure of how to encourage them to refer to you without seeming pushy?
In today's episode, Martin breaks down how to handle these situations. He shows strategies to encourage people to take action without coming across as pushy.
If you want to dive further check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0 Β
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We learn most from the things we experience.
We can also learn by proxy - from the experiences that other people have had.
Dr. Keiran Shanahan has been a practicing chiropractor for over 30 years and also has experience as a counselor and a teacher. He joined me and shared what he has learned about being a better chiropractor from these experiences as well as what he learned about practice from almost stepping out of practice.
If you want to dive further check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Send in a voice message: https://anchor.fm/martin-harvey/message
In episode 68 Dr. Miles Upfold and I spoke about evidence-based wellness care. Β I had a lot of feedback asking for more specific information on HOW to set up your systems to practice performance or wellness care in an evidence-based way.
In today's episode, I map out how evidence-based practice principles apply to performance care and how you can measure and track your clients' progress in performance care.
If you want to dive further check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
You can learn the most from people who have actually done what you want to do. Dr. Brad Glowaki epitomises the idea of '360 degree success' - has a super successful practice, travels the world helping chiropractors grow their practices, and has a minimum of 8 weeks of holiday a year with his family.
Brad joins Martin and talks about ways to have more impact AND more fun!
To learn more about Brad's programs https://www.levelupmentoring.rocks/
To follow Brad on Facebook https://www.facebook.com/drglowdc
or Instagram @drGlowdc
Here is the Flight Club video https://www.youtube.com/watch?v=4fTLz5rlPc8
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
To learn more about Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Send in a voice message: https://anchor.fm/martin-harvey/message
Yeah, I get it. "The 3 secrets of..." is one of the most overused headlines/ subject lines. We are supposed to be attracted to the mystery of the "secret" and be compelled to investigate further.
I didn't want to use it but there are a few mysteries when it comes to chiropractic success.
Why are some chiropractors wildly successful and others seem to be always struggling?
Why can one chiropractor go to a seminar and it's a pivot point that sets them on a path to helping way more people and another goes to the same seminar and nothing changes?
There are a lot of opinions about success. Which should you listen to? I believe that the best answers are based less on someone's opinion and more on science.
In today's episode, I map out the three keys of successful chiropractors based on the research of Carol Dweck and Angela Duckworth.
To learn more about the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
We all know that chiropractic can help people live healthier happier lives. And yet, our practices are not all flooded with people. Brian Weller and Colt Briner of Rad Creative are demand architects - they are normally working with Fortune 500 companies and other large organisations helping them have more impact.
Brian and Colt join Martin to talk about how we can communicate the right message to key people in the right way to create a wave of demand for chiropractic.
To learn more about the Next Wave workshop https://www.chiropractic-thenextwave.com/get-started55643797
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
Does it frustrate you when people talk about wellness or performance care as not evidence-based?
If so, you will love today's episode! Martin sits down with Dr. Miles Upfold and breaks down a framework that he uses with his coaching clients to practice performance care in an evidence-based way.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
https://insideoutpractices.com/mastery-of-daily-interactions
Contact Miles on Facebook https://www.facebook.com/miles.upfold
Instagram https://instagram.com/drmilesupfold_coach?igshid=YmMyMTA2M2Y=
Email miles@upchiropractic.com.au
Send in a voice message: https://anchor.fm/martin-harvey/message
A core idea in chiropractic is that how healthy you are is based on how you FUNCTION, not on how you FEEL.
Connected to this is the practice of giving people a care plan. The idea is that the best results happen when we base choices of frequency of care on how you have assessed their function.
So how should you handle it if someone stops sticking to their care plan?
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Β
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
We learn best from experience. The next best thing is to learn from other people's experiences. Dr. Jeff Buller is still as engaged and excited about chiropractic as he was when he graduated 40 years ago! In today's episode, he and Martin talk about how he stays passionate and engaged. Recently Jeff experienced a BIG challenge - he fractured both his wrists! Jeff is certainly not one to piss and moan about his bad luck. Listen to the interview and learn how he's using his time to come back better than ever.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
If you're wondering whether you should be doing talks to connect with more people, offer them valuable health information, and grow your practice then you will love today's episode.
Martin breaks down if they are worth doing (short answer - yes, so long as you do them right), and how to do them so that you don't end up talking to one person!
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
Dr. Phillip Ebrall is one of the most interesting people in chiropractic. He has been the head of multiple chiropractic colleges, is a prolific writer, and has started a great new journal. He is a courageous advocate for chiropractic and a deep thinker about the science, philosophy and philosophy of chiropractic.
Asia-Pacific Chiropractic Journal: apcj.net
Philosophy of Chiropractic: ebrall.com
Vimeo showcase:Β https://vimeo.com/showcase/8587146
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
Retention is about 2 things; having a great connection with people, and communicating a high level of perceived value.
The first 2 visits can either set things up to make this easy or destroy the chance of doing either.
In the last episode, Martin mapped out the 4 essential principles of a great first visit.
In this episode, Martin maps out the 4 essential elements of a great second visit.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/72968
Send in a voice message: https://anchor.fm/martin-harvey/message
You never get a second chance to make a great first impression. Long-term retention is based on great relationships and consistently delivering high levels of value to the people you serve.Β
Do the first visit wrong and you undermine your chances of establishing a good relationship or creating a high level of perceived value.
Do the first visit right and you create a foundation for long-term retention.
In this episode, Martin maps out the 4 essential principles of a great first visit.
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/729685
To learn more about the Kids Summit https://www.thekidssummit.com/
Send in a voice message: https://anchor.fm/martin-harvey/message
I think you can learn more from people who had to work for their success than from those whose success came easily. They know what it really takes.
Dr. Scott Walters is one of these people and he joins Martin to talk about his journey to a successful practice and how he helps others grow theirs.
To contact Scott regarding his student Zoom calls https://www.facebook.com/scott.walters.9275
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/729685
To learn more about the Kids Summit https://www.thekidssummit.com/
To learn more about the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
For more information about The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Your ability to communicate effectively when communication is hard is one of the most important skills you need to have a successful practice.
A common shituation is where a client tells you that their medical doctor has told them not to have care with you.
In this episode of the podcast I break down exactly how to (and how not to!) handle this shituation!
I also give my top 5 influence literature books:
- "Influence" by Cialdini
- "To Sell is Human" by Daniel Pink.
- "Catalyst" by Jonah Berger.
- "Influence is Your Superpower" by Zoe Chance.
- "Alchemy" by Rory Sutherland.
To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/729685
To learn more about the Kids Summit https://www.thekidssummit.com/
To learn more about the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
For more information about The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
People buy you before they buy your message.
The people in your practice and your community are wired to feel whether you care. Business retention research tells us that 70% of people leave because of perceived or real indifference!
Dr. Stew Bittman joined me to talk all about practicing from the heart. He's a legendary chiropractor who taught alongside Sigafoose and is a favourite at ChiroEurope and the IN8 Summit.
Website: bittmanbliss.com
Email: bittmanbliss@att.net
@bittmanbliss on Instagram/Stew Bittman on FaceBook
βStew-on-Thisβ podcast link: https://stewonthis.buzzsprout.com/
Contact Stew for the zoom link to the βWarrior Circleβ
(every Thursday at 12:30 pm PST/8:30 pm GMT)
it's 25 minutes of inspiration and meditation
To learn more about the Kids Summit https://www.thekidssummit.com/
For more information about The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Your ability to communicate effectively when communication is hard is one of the most important skills you need to have a successful practice.
A common perception that people have is that they don't need chiropractic because they do something else β pilates, yoga, massage, "crack" themselves.
In this episode of the podcast I break down exactly how to (and how not to!) handle this shituation!
To learn more about the Kids Summit https://www.thekidssummit.com/
For more information about The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Taking care of kids is one of the most rewarding parts of practice. It's also one of the most challenging!
Dr. Jenna Davis has years of experience taking care of kids and helping chiropractors around the world upgrade their skills and confidence in taking care of kids. Jenna joins Martin on this episode of the podcast to talk all things paeds including her PIPS (Pediatric Intraoral Palate Specific) Technique.
To learn more about Jenna's Courses https://www.babyboomcreations.ca/seminars-and-eventsΒ (scroll down to see the link for her Sydney Seminar). To learn more about the Kids Summit https://www.thekidssummit.com/ For more information about The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
High retention is a true win-win in practice. Your patients or clients get better results and you get a practice that grows more easily and is low stress.
This week Dr. Vismai returns to the podcast to dive deeper into what he does to have a high retention, person-centred practice.
To learn more about Vismai's book "Keep Your Clients" https://www.keepyourclients.com/chiropractors
For Vismai's London Seminar https://www.mychiropracticsweetspot.com/course?courseid=london-keep-your-clients
For Vismai's Inner Circle Group https://www.mychiropracticsweetspot.com/pages/home
Send in a voice message: https://anchor.fm/martin-harvey/message
Taking care of people when they are pregnant is a hugely rewarding part of practice. To do it well though, you need some specialised knowledge. Dr. Julie Uren joins Martin on this episode to talk all about chiropractic and pregnancy! Julie worked for years as a midwife before becoming a chiropractor and has years of taking care of pregnant women both as a midwife and as a chiropractor.
Register for DG 2.0 https://spinalresearch.com.au/get-involved/events/dynamic-growth/?fbclid=IwAR0c5RgpG9GLaAxxD7EkCTA2Lj6jO3WFzIBLRq8om5OOgTu7UhTEZQedGVQ
To learn more about the Kids Summit https://www.thekidssummit.com/
Send in a voice message: https://anchor.fm/martin-harvey/message
Should you talk about wellness or performance care on the first visit?
When people are in pain should you be talking about the value of a chiropractic lifestyle or is it better to focus on their immediate needs and talk about wellness once they are feeling improvement?
This episode explains what you should and shouldn't have in your report of findings if you want people to stay long-term!
Register for DG 2.0 https://spinalresearch.com.au/get-involved/events/dynamic-growth/?fbclid=IwAR0c5RgpG9GLaAxxD7EkCTA2Lj6jO3WFzIBLRq8om5OOgTu7UhTEZQedGVQ
To learn more about the Kids Summit https://www.thekidssummit.com/
Send in a voice message: https://anchor.fm/martin-harvey/message
Dr. Liz Anderson Peacock is a master at living life with passion and purpose. If you want to learn what it takes to have a waiting list practice full of kids you will love today's episode.
To learn more about Liz and the programs she teaches https://drliz.ca/about/
Register for DG 2.0 https://spinalresearch.com.au/get-involved/events/dynamic-growth/?fbclid=IwAR0c5RgpG9GLaAxxD7EkCTA2Lj6jO3WFzIBLRq8om5OOgTu7UhTEZQedGVQ
To learn more about the Kids Summit https://www.thekidssummit.com/
Send in a voice message: https://anchor.fm/martin-harvey/message
As a chiropractor, you probably find that communication challenges arise frequently. It comes with the territory when you are promoting a view of health that is different from the mainstream one.
But sometimes people come in wanting things that seem absolutely crazy!
So how should you handle it when this happens?
In this episode, Martin breaks down exactly how to handle it when it seems like the circus has come to town!
Register for DG 2.0 https://spinalresearch.com.au/get-involved/events/dynamic-growth/?fbclid=IwAR0c5RgpG9GLaAxxD7EkCTA2Lj6jO3WFzIBLRq8om5OOgTu7UhTEZQedGVQ
Send in a voice message: https://anchor.fm/martin-harvey/message
Would you like to be the team chiropractor for a professional sports team?
This sort of gig gives you (and the profession) LOTS of cred. Elite athletes are seen as the authority when it comes to prevention and performance.
Dr. Tony Croke has recently been appointed to be the team chiropractor for the Essendon Football Club in the Australian Football League. In today's episode, Tony shares how he got the gig and how he is introducing chiropractic in a context where they are used to medical and physiotherapy care but chiropractic is new.
Check out Tony's practice https://liberty-health.com.au/
and his practice Facebook page https://www.facebook.com/LibertyChiropractic
Register for Martin's Communicating to Improve Patient Care seminar via the recordings https://www.tickettailor.com/events/unitedchiropracticassociation/659979
Register for DG 2.0 https://spinalresearch.com.au/get-involved/events/dynamic-growth/?fbclid=IwAR0c5RgpG9GLaAxxD7EkCTA2Lj6jO3WFzIBLRq8om5OOgTu7UhTEZQedGVQ
Send in a voice message: https://anchor.fm/martin-harvey/message
"Influence. The Psychology of Persuasion" by Robert Cialdini is arguably the 'bible' of the influence literature. It lays out the core ideas on why people do what they do and what we can do to ethically influence them to make better decisions.
It's the book that set me on the path of improving my communication. To celebrate the 50th episode of "Under The Influence" I have reviewed Cialdini's 6 principles of influence and how you, as a chiropractor, can apply them.
Register for Martin's Communicating to Improve Patient Care seminar via the recordings https://www.tickettailor.com/events/unitedchiropracticassociation/659979
Send in a voice message: https://anchor.fm/martin-harvey/message
Most of the people you take care of are stressed. Most of them are chronically stressed. It's having a profoundly negative impact on their health and happiness. And you, as a chiropractor, can help them in a way that no other healthcare practitioner can.
In this episode, Martin is joined by Dr. Wayne Todd. Wayne has been in practice for over 35 years. Throughout his career, he has been striving to help his patients as much as possible. Wayne has a relentless curiosity and a practical mind that have enabled him to create a cohesive approach to helping people recover, improve and maintain their health β the SD protocol.
Learn more about the SD Protocol https://www.sdprotocol.com/
Register for Martin's Communicating to Improve Patient Care seminar via the recordings https://www.tickettailor.com/events/unitedchiropracticassociation/659979
Send in a voice message: https://anchor.fm/martin-harvey/message
Whether you like it or loathe it, videos of chiropractic adjustments get lots of views on social media.
On YouTube, there are multiple chiropractors with over a million subscribers! There is even 1 with over 2 million subscribers.
Then there are the accounts on Instagram and TikTok with massive followings.
All this means that it's an increasingly common experience to have someone come in for their first visit and say something like "I want to get cracked like I saw on Instagram"or "I want the y-strap adjustment like I saw on YouTube".
It's a challenging situation because they are often coming in with expectations that are VERY different to the way most of us practice.
In this episode, Martin breaks down exactly how to handle this shituation, including the exact questions to ask.
Register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
If you want to learn how to grow a referral-based, patient-centred practice, you have to listen to this episode.
Dr. Andrew Cameron with his partner Mark Pearce has built N8 Health group to 7 practices spread over 3 states in Australia. He is a contrarian about what it takes to build a practice. He's big on role-playing and giving and receiving tough feedback as necessary practices to build a great practice. He's not big on paid marketing.
Camo has generously offered free access to two training programs. One is all about this authentic practice model, the second is about gentle care for older people. https://www.purefocus.online/ljyjudmn
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
At a certain point contacting people who have missed or cancelled appointments stops being supportive and starts to feel like stalking!
Recalls CAN be a great way to keep people on track with their care (and keep your appointment book full). Done wrong they could be actually stopping people from coming back to see you!
People's expectations in 2022 are VERY different from 10, 5, or even 2 years ago. It used to be that a phone call was a personal way of connecting with people. Now, many people see it as intrusive (85% of people prefer to communicate with businesses via text!).
In this episode, Martin breaks down the dos and don'ts of recalls.
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Marketing legends like Seth Godin recommend that you make your product or service remarkable by focussing on a niche. Dr. Mark Uren has done exactly this by engaging recreational runners with a running workshop. It helps people run better and avoid injury. It helps him grow the number of ideal clients he sees and grow his influence in his community.
Mark joins Martin to talk about how to set up a running workshop as well as what keeps him excited about practice after almost 40 years!
To be the first to know more about Mark's workshop email markdurendc@gmail.com
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
You often learn more from challenging times than you do when things are going smoothly. Last Wednesday was certainly an opportunity to learn for Martin! He had a booked-out shift and found out that the CA who was rostered was too unwell to come in.Β
So how did it go and what did he learn from it?
Listen to this episode to find out!
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Most chiropractic communication approaches are front-loaded β they focus only on what to do in the first few visits. Maybe you have a workshop to explain the 'big picture' of chiropractic, but there is no (or little) focus on what to do on adjustment visits to drip feed the key concepts. It sets you up for failure if your vision for your practice is lifetime care but you expect people to remember the concepts you explained to them months, years, or decades earlier.
A key part of creating a wellness or performance culture is to create a system for communicating it EVERY visit. A core component of the approach that Martin teaches in the "Daily Interactions" workshop is using closing statements. In this episode, Martin explains what they are, how to use them and what closing statements to not use!
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Would you like to double your practice?
Would you love to have an engaged, excited, driven team?
Today Martin is joined by Dr. Adam Sherriff who knows what it takes to create a dream team AND double your practice because he has done both!
o register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
21 and 22 April with SCA https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
Send in a voice message: https://anchor.fm/martin-harvey/message
Most chiropractors focus WAY too much on new patients/ clients/ practice members! Their procedures focus on what to do on a first and second visit, new clients are treated like visiting royalty, and they tell themselves that what they 'need" to grow their practice is to get MORE new people! It often creates a trap for them where they always 'need' new people!
The alternative is to focus on long-term relationships. Part of this is to put as much focus and effort on reactivations. How can you make a remarkable experience for people who drop out of care and then come back?
In today's episode, Martin explains WHY reactivations are better than new people and WHAT you need to do to create a phenomenal experience for them!
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
21 and 22 April with SCA https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130Β
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
Send in a voice message: https://anchor.fm/martin-harvey/message
Many chiropractors have working mothers as a big part of their practice. They are often juggling LOTS of things (kids, partner, extended family, work, friends etc.), and their health often suffers. Chiropractic and a chiropractic lifestyle can be incredibly helpful for them. Additionally, they are often the chief health decision-maker so communicating the value of chiropractic to them is super-important! If you want to help working mothers more (and help more working mothers) you will love Martin's chat with Ali!
To learn more about Ali's book https://www.draliyoung.com/workmamalife
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions (sessions will be recorded so you can do them live or via the recordings):
21 and 22 April with SCA https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
A common challenge I hear chiropractors experiencing is that they find it hard when people come in and want to go into excruciating detail about their pain. On one hand, you want to make sure they are heard, on the other hand, it can make you run late and indicates that they haven't connected with the 'big picture' about chiropractic.
In this episode, Martin breaks down the do's (and don'ts!!!) of handling this shituation efficiently AND effectively!
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
21 and 22 April with SCA https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130Β
6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Dr. Adam Mckenzie moves fast! He is the founder and CEO of the 'Chiropractic Life' group. https://chiropracticlife.com.au/. They have over 40 practices and a team of over 100 people and are growing rapidly.
Martin and Adam chat about what inspired Adam to go from working digging trenches as a wayward teenager to creating a phenomenal group of chiropractic practices.
To learn more about the Australian College of Chiropractic https://acc.sa.edu.au/
To sign up for Guardians 100 go to https://www.facebook.com/groups/850078698998728
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
Online via 2 webinar sessions:
- 21 and 22 April with SCA https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130
- 6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979
Send in a voice message: https://anchor.fm/martin-harvey/message
The scenario of someone not wanting to go through your process (consult, exam, x-rays report etc) and just get 'cracked' is one that many chiropractors struggle with.Β
In today's episode, Martin maps out how to handle it when it happens and also how to proactively avoid this shituation!
To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about
In the UK https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130
Send in a voice message: https://anchor.fm/martin-harvey/message
Today's episode is a special one - this time the tables are turned and Martin is interviewed by Dr. Angus Pyke for the "Marketing your Practice" podcast.Β
We go deep on the questions you need to ask to bulletproof your Certainty.
https://podcasts.apple.com/us/podcast/marketing-your-practice/id1370714740
https://open.spotify.com/show/5eOycXrqKdk0XY5a7HfrEo
To learn more about Certainty 2.0 https://insideoutpractices.com/thecertaintyworkshop-2
To register for the ACC Concordia https://acc.sa.edu.au/events/concordia-2022/
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
Send in a voice message: https://anchor.fm/martin-harvey/message
The quality of your life is determined by the quality of your decisions. The quality of your decisions is determined by the clarity of your thinking. This book can teach you to use reason to sort the truth from the bullshit... and in a world overwhelmed with information, that is a superpower.
Dr Travis Corcoran is returning to the podcast to talk about his new book "Restoring Reason" https://www.restoringreason.com/
In today's episode, Martin and Travis talk about why life goes better when you think more clearly, how the liberal arts can help you think more clearly, and why this is a path to clarity, confidence, and freedom.
To learn more about Certainty 2.0 https://insideoutpractices.com/thecertaintyworkshop-2
To register for the ACC Concordia https://acc.sa.edu.au/events/concordia-2022/
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
Send in a voice message: https://anchor.fm/martin-harvey/message
You can learn a lot by listening to people who have done remarkable things.Β
In this episode of the podcast, Martin is joined by Dr. Patrick Sim. He is a chiropractor who has practiced in a number of different styles and served in a range of positions in chiropractic politics. Two years ago he, along with his team, launched a phenomenal chiropractic program, the Australian College of Chiropractic.
In today's episode, you will learn about Patrick's journey and what it takes to make big things happen!
To learn more about the ACC go to https://acc.sa.edu.au/
To learn more about Certainty 2.0 https://insideoutpractices.com/thecertaintyworkshop-2
To register for the ACC Concordia https://acc.sa.edu.au/events/concordia-2022/
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
Send in a voice message: https://anchor.fm/martin-harvey/message
Certainty is certainly important to you as a chiropractor. It impacts your confidence in your skills, recommendations, and communication.
Arguably your level of certainty determines your level of success!
In today's episode, Martin maps out a framework you can use to progressively and predictably increase your level of Certainty!
To learn more about Certainty 2.0 https://insideoutpractices.com/thecertaintyworkshop-2
To register for the ACC Concordia https://acc.sa.edu.au/events/concordia-2022/
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
Send in a voice message: https://anchor.fm/martin-harvey/message
Certainty is a critical component of being successful. But to really create certainty takes more than faith. You have to put in the work to develop your understanding and application of the philosophy and paradigm that underpins chiropractic.
This week Dr Don MacDonald joins Martin on the podcast. They talk about the importance of objective measures in creating certainty, polyvagal theory and the value of learning 'over beers' at seminars.
To learn more about Dr Don and Brandi's programs go to https://www.thevitalityshift.com/.
To register for the ACC Concordia https://acc.sa.edu.au/events/concordia-2022/
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
When you are communicating the value of chiropractic it's critical that you keep in mind the principle that emotion trumps logic!
In this episode, Martin maps out how you can meet people's emotional needs BEFORE you meet their logical needs. He outlines Kahnemann's Type 1 vs Type 2 thinking (thinking fast and slow) and applies it to Cialdini's 3 steps to influence.
The end result is you will know how to communicate with more emotional impact AND avoid creating communication Shituations!
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
How would it be if all the new patients you have seen over the last year were still coming to see you? Imagine how much better they would be doing with their health AND how much busier your practice would be! Now I'm not saying there is something that you can do that will guarantee 100% retention. I am saying that focusing on retention is what most chiropractors would be best to do to grow their practice.
In today's episode, I present a 3 step framework to grow your practice by growing your retention. It's based on Robert Cialdini's work so you know it's going to work!
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Dr Ankur Tayal joins Martin to share his journey to being the President of the Scotland College of Chiropractic!
Learn more about SCC https://www.scotlandcollegechiro.co.uk/news
To register your interest as a prospective student leigh@scotlandcollegechirotrust.co.uk
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
βTo me, ideas are worth nothing unless executed. They are just a multiplier. Execution is worth millions.β Steve Jobs
To make a BIG impact you have to master the art of getting things done. You have to push through the difficult part between an exciting and promising idea and a finished project.
Dr. Ross McDonald is making a huge impact - he has a successful practice, runs the Edinburgh Lectures seminar, was the team chiropractor for the South African Springboks Rugby team, is the President of the Scottish Chiropractic Association, and is the main driving force behind the Scotland College of Chiropractic!
Ross joins Martin on the podcast today to explain how he has achieved all of this while still having a fabulous family and a lot of fun.
Learn more about SCC https://www.scotlandcollegechiro.co.uk/news
To register your interest as a prospective student leigh@scotlandcollegechirotrust.co.uk
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
To learn more about Heidi's research and resources:
Chirosacademy.comΒ (online learning academy)
Therealitycheck.com (soon to become ChirosHub.com, this is the online resource library)
Heidihaavik.com (books, posters, booking Heidi for talks)
Research.chiropractic.ac.nz (support our actual research efforts directly)
The studies mentioned in the program are:
https://res.mdpi.com/d_attachment/medicina/medicina-57-00536/article_deploy/medicina-57-00536.pdf
https://link.springer.com/article/10.1007/s00421-021-04727-z
Martin's online Subluxation Communication Workshop is https://insideoutpractices.com/boost-your-subluxation-communication
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
People buy you before they buy your message. If people are thinking of booking an appointment to see you, the first screen is 'is this person credible? Can I trust this person?". Communicating well about and with research is a key way to demonstrate your credibility. But it's not about spouting stats and citing papers!
In today's podcast, Dr. Ryan Seaman joins the podcast to talk about how to drip-feed research in your practice communications in an easy way that will help people better understand the true value of chiropractic AND upgrade your credibility.
Dr Ryan is a practicing chiropractor, a coach, and the President of The Australian Spinal Research Foundation.
To learn more about Spinal Research membership check out https://spinalresearch.com.au/membership/
To purchase "The Case for Chiropractic" books https://spinalresearch.com.au/resources/caseforchiropracticbook/
To learn more about the case report project https://spinalresearch.com.au/research/asrf-case-study-project/
To read the first study published from the case reports project https://apcj.rocketsparkau.com/papers-issue-2-3/#UllmanALS
To connect with Ryan about coaching ryan@plusonecoaching.com.au or mobile 0408 567 613
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Effective marketing is a key to you helping more people. There are so many people in your community that need your care and a well-executed marketing plan will help more people know, like, and trust you so that they seek your care.
Dr. Angus Pyke is a chiropractor who has spent years mastering the art of heart centred marketing. In this episode, he shares what you need to do today to help more people and grow your practice.
To learn about Angus's programs go to https://www.anguspyke.com/
To register for Martin's Communicating to Improve Patient Care seminar check out https://www.chiro.org.au/commscircuit/#about
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how to feel confident communicating chiropractic in any situation check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Would you like to get more referrals?
If you're like most chiropractors you would LOVE to have a practice that gets lots of referrals. People who are referred to you typically 'get it', they're easier to work with, and having lots of referrals makes it way easier to sustain and grow your practice.
In today's episode, I will map out why people refer (and why they don't), why the number of referrals you get is a great metric, and break down the formula for referrals.
To increase the perceived value that people get (highly satisfied clients) I suggest you look at:
β The Retention Recipe https://insideoutpractices.com/the-retention-recipe
β The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
β The Matrix https://insideoutpractices.com/the-matrix
To learn how not to be perceived as risky check out the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
The bottom line is your practice is a business. Yes, you are there to help people, but if it doesn't work as a business you can't help anyone. The challenge for many of us is that we have to wear so many hats; doctor, HR manager, leader, etc that the role of CEO of the business is often neglected. This means that, as a business, your practice is never as great as it can be.
Dr. Billy Chow has a unique perspective. He's a chiropractor AND has an MBA. He's owned and run multiple practices and also worked on and in healthcare businesses outside of chiropractic. This means he knows and lives chiropractic but can also see the blind spots that many of us have. In this episode, he shares powerful ideas that will help you take your business to the next level.
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe.
To contact Billy email billy@blackdiamondclub.com
To learn more about Black Diamond Club blackdiamondclub.com
Check out Splice Marketing splicemarketing.com.au
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
The moment of truth is that moment when you present your recommendations. It's the moment they either say yes or no. It's a challenging moment because you, as a chiropractor, have different beliefs, values, and priorities.Β
Communicate well and it sets up a long-term win-win relationship.
Communicate poorly and it can create negative PR, low follow-through, and dissatisfied patients/ clients.
In this episode, we will go through exactly how to get the moment of truth right!
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Would you like to have a practice full of people who love what you do and you love seeing? Dr Alison Asher has created exactly this type of practice. It's a boutique practice. You can only start care if you have been recommended by another practice member. And she doesn't have a CA. It allows her the flexibility to do all the other things she does (coaches, reads, has an amazing family, and runs "Chicks Who Click" with her friend Sam).
Learn more about Chicks Who Click here https://www.lovecwc.com/
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
One of the best investments you can make is to invest in your own development. You see when you improve or grow it not only helps you be more successful it also makes you happier!
I have previously mentioned the development curriculum that I have used in my practice to help our team grow. In this week's episodes, I go through the key elements of it. You will learn the resources that can help you (and your team) grow, be more successful, and be happier.
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
This week's guest is Melissa Sandford. Melissa has been CEO of the United Chiropractors Association in the Uk for years, is an owner of a thriving practice, sits on two chiropractic college boards, trains chiropractic teams, and helps women in chiropractic live happier lives! In short, she is making a huge impact.
In this episode you will learn what it takes to get a lot done while still having time for yourself and your family!
Check out Melissa's next online CA training https://buytickets.at/crystalclearsolutions/569480
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Whether you are an associate, have associates, or will in the future there is a simple 3 part framework that will allow you to have things set up to thrive.
You see the reason that associateships don't work is almost always that they are not set up to be win-win.
In this episode, I apply the ideas from Daniel Pink's
book "Drive β The Surprising Truth About What Motivates Us" to show you how to set up associate relationships to thrive.
If you want the short version of the book check out this Video. https://www.youtube.com/watch?v=u6XAPnuFjJc
It's an animated summary of the ideas in the book.
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
What if you could tell the 'big idea' in a way that went viral?
That's one of the many questions that Dr Angus Pyke and I address in this episode.
Angus is a great chiropractor, a genius at marketing, and an all-around phenomenal human. He is one of my closest friends and one of the people that I love learning from. We are part of a book club where we read a book a month then get together to talk about what our takeaways are. This month's book is "Made to Stick" by Dan and Chip Heath. It's about "why some ideas stick around and others die." Sounds useful, hey? This month we thought it may be useful for you to hear our thoughts on the book and how to apply the ideas to your practice.Β
Check out Angus's podcast https://podcasts.apple.com/us/podcast/marketing-your-practice/id1370714740
Learn more about Angus's programs https://www.anguspyke.com/
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
This episode's guest is Dr Pat McMahon. Pat is a brilliant guy. Every time I get to spend time with him I come away with amazing insights into the art, philosophy, and science of chiropractic. He is one-half of the amazing Syntropy Chiropractic Training team and they are committed to creating the best adjustors on the planet. Martin and Pat talk all about what it takes to upgrade your adjusting and what has influenced him on his journey.
Check out Syntropy Chiropractic Training https://www.syntropychirotraining.com/
To learn more about Martin's approach to communication after the first 12 visits check out https://insideoutpractices.com/the-matrix
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Dr. Arron from Perth contacted me asking about communicating chiropractic in social situations. It's a challenge for lots of chiropractors. In this episode,
I go into a simple 3 part approach that allows you to elegantly communicate the value of chiropractic regardless of who you're talking to.
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
This week's guest is Dr. Eric Russell. He is a deep thinker and a great teacher of chiropractic philosophy.
Eric and Martin chat about who and what influenced him in his journey and the value of developing your understanding of chiropractic philosophy.
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
This week is a solo episode β Martin is taking a deep dive into Framing (pre-framing, post-framing, contrast). You will learn WHY it's such a big idea in helping people in your community connect with the big idea of chiropractic and HOW to use it!
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Would you like to have more clinical certainty in taking care of kids?
Would you like to have more confidence in communicating the value of chiropractic for kids?
If you said 'yes' to either of those questions you are going to LOVE this week's episode!
Marin is joined by Dr. Dorte Bladt who has been in practice taking care of kids for over 30 years. She is an expert in training chiropractors through her "Switched on Kids" workshops and was the instigator of the amazing "Kids Summit"!
To learn more about Dorte's programs go to https://switched-on-kids.com.au/
To learn more about "The Kids Summit" go to https://www.thekidssummit.com/
To learn more about Martin's approach to Retention check out the https://insideoutpractices.com/the-retention-recipe and https://insideoutpractices.com/the-matrix
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Dr. Travis Corcoran leads the most impressive chiropractic practice team I have ever seen at Top Chiro in the Netherlands. He is also a DEEP thinker and an advocate for the value of logic in thinking more clearly about life (and chiropractic)! He runs a great Facebook group "Veritas Vos Liberabit" which is a phenomenal resource if you want to improve the quality of your thinking. He has written a book "Restoring Reason: Using the Ancient Liberal Arts to Defend Against Modern Manipulation" which will be released soon.
.Check out Top Chiro https://topchiro.nl/en/
Check out Veritas Vos Liberabit https://www.facebook.com/groups/159409181915516
To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions
or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
A true patient-centred model of care is one where the most important consideration is the patient's needs. In chiropractic, this means giving people choices in how they participate in chiropractic. Retention then (how long people stay with you) is arguably the best measure of how well you meet their needs when they come to you as well as how well you are able to connect them to a bigger picture of health.
Dr. Vismai Schonfeleder is one of the masters at creating approaches that create phenomenal retention in a patient-centred, ethical way. In this episode, Martin and Vismai discuss the role of habits, values, and creating a system (your vortex) to make it easy for people to say yes to a chiropractic lifestyle.
To learn more about Vismai's programs go to https://www.mychiropracticsweetspot.com/pages/home
To learn more about Martin's approach to Retention check out the https://insideoutpractices.com/the-retention-recipe and https://insideoutpractices.com/the-matrix
To learn more about Martin's upcoming Australian seminars go to https://insideoutpractices.com/communicating-improve-care
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Successful people do things differently. It's also clear that successful people have different beliefs and attitudes that determine what they do. In this week's episode Craig and Martin map out the keys to success regarding mindset.
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to the First 12 visits check out the https://insideoutpractices.com/the-retention-recipe
To learn more about Martin's upcoming Australian seminars go to https://insideoutpractices.com/communicating-improve-care
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Re-exams are a critical way to get clinical feedback. They are a natural pause point where you can evaluate how a patient or client is responding and map out the path ahead. Done well they are the cornerstone of your retention. Done poorly (or sporadically) and they leave people confused and questioning their need for care.
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to daily visits check out https://insideoutpractices.com/mastery-of-daily-interactions
To learn more about Martin's upcoming Australian seminars go to https://insideoutpractices.com/communicating-improve-care
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
In this episode of the podcast, Martin and Craig continue the "Keys to Success" series. This week it's all about arguably the most important visit! The regular office visit/ adjustments visit/ daily visit. They share their best strategies to make it an exceptional experience for your patient or client as well as making it efficient and effective in communicating the value of chiropractic.
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to daily visits check out https://insideoutpractices.com/mastery-of-daily-interactions
To learn more about Martin's upcoming Australian seminars go to https://insideoutpractices.com/communicating-improve-care
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
If you want to communicate the value of chiropractic more effectively you HAVE to dial in your approach to the Report of Findings. Done well it can be a way of not only explaining how patients or clients can get what they came for but also open up the possibility of living happier, more active thriving life. Done poorly it can create confusion, concern, and even reactance β where they choose not to have care even though they see that they would benefit.
In this episode of the podcast, Dr Craig Foote joins Martin as they continue the "Keys to Success" series and map out the key elements to an impactful ROF.
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to the First 12 visits check out the https://insideoutpractices.com/the-retention-recipe
To learn more about Martin's upcoming Australian seminars go to https://insideoutpractices.com/communicating-improve-care
Send in a voice message: https://anchor.fm/martin-harvey/message
Send in a voice message: https://anchor.fm/martin-harvey/message
Martin is joined again by Dr Craig Foote.
This week they go deep into the Keys To Success when deciding on care plans.
This is the third in a series of "Keys to Success" episodes. You can listen in order or dive into this episode straight away.
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to the First 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Send in a voice message: https://anchor.fm/martin-harvey/message
Martin is joined again by Dr Craig Foote.Β
This week they go deep into the Keys To Success in the examination on a first visit.
This is the second in a series of "Keys to Success" episodes. You can listen in order or dive into this episode straight away.
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to the First 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Send in a voice message: https://anchor.fm/martin-harvey/message
Martin is joined by Dr Craig Foote. Craig has been in practice for over 20 years and has a phenomenal practice in Perth, Australia. He is also an experienced coach and the immediate past President of the Australian Spinal Research Foundation.
The key to long-term success in practice is getting great at the basics. If you want a practice that is fun, growing, and helping lots of people you will love this episode. Craig and Martin discuss the key things you need to do on a First Visit to create a great experience for the people you serve as well as establish the foundation for long-term relationships with them.
This is the first in a series of "Keys to Success" episodes.Β
To learn more about Craig and his coaching check out https://www.chiropracticflightschool.com.au/under_the_influence
To learn more about Martin's approach to the First 12 visits check out the https://insideoutpractices.com/the-retention-recipe
Send in a voice message: https://anchor.fm/martin-harvey/message
What would you think if I told you that the key to helping people follow through with their care was to talk about all the obstacles to them coming in regularly?Β
I know, itβs counter-intuitive but research by psychologist Dr Gabriele Oettingen shows that a key element of successful behaviour change is to think IN ADVANCE about the things that may get in the way and make a plan for what to do if they happen.
Itβs all part of Dr Oettingen's WOOP approach.
In this week's podcast, I show you how we can apply this research to help more people and help people more!
Check out https://insideoutpractices.com/ to learn more about programs to improve your communication skills.
Send in a voice message: https://anchor.fm/martin-harvey/message
"The Fallacy of the Fast" is the idea that there are hacks or shortcuts that can get us results without doing the work you need to do to be successful. It's a fallacy that stops people from getting healthy. It's a fallacy that stops chiropractors from being as successful as they could be. The study referred to in this episode is "How does communication heal? Pathways linking clinicianβpatient communication to health outcomes".
Check out https://insideoutpractices.com/ to learn more about programs to improve your communication skills.
Send in a voice message: https://anchor.fm/martin-harvey/message