Resettling in Aotearoa with Citizens Advice Bureau (CAB): Recent Episodes
Citizens Advice Bureau
Settling in a new city can raise a lot of questions. How does the bus service work? Can I join the local library? Where do I go to get advice on renting a home?
Tune in on the 2nd Wednesday at 8.30pm as the team from Citizens Advice Bureau bring you all the latest news and information of special interest to new migrants settling in Dunedin.
Supported by OAR FM Dunedin's Connecting Cultures Zone.
Practical help, from financial assistance to budgeting advice, emergency assistance and food parcels. Options and advice for help with electricity and gas costs, rates relief, mortgage repayments and keeping your home warm and dry.
Interpersonal behaviours that can help resolve disputes, how to deal with a business or agency, a school, bank, insurance company, lawyer, or a charity. Resolving informally first by talking, written formal complaints, and escalating to a dispute body or service.
How to protect yourself when buying a car privately. What legal protection do you have when you buy a car privately? How to check if it's stolen, damaged, who owns it, and if it's mechanically sound.AND what options you have to cut the cost of insurance, but make sure you’re still covered.
Boundary fences, who pays for replacing, what if one property has damaged it, what is the formal process to follow if you cant agree informally.
How to check you are enrolled to vote, who is eligible to vote, when to be enrolled by - dates for cutoff times and the actual election, general or Māori roll? Unpublished roll..
Natural disasters - support and advice if you are affected - Earthquakes, floods, landslips, storms, climate change are making natural disasters more unpredictable than ever - what support is there when you are affected? What is a state of emergency, Is temporary accomodation available, what about insurance, is there financial support for me? Information and advice about all these things and more.
We all depend on the public service to access many of our fundamental rights, meet our obligations, and get the information and services we need and are entitled to. Tonight, we explore digital exclusion, what CAB clients are experiencing in this space. The background to the CAB digital exclusion campaign and how you can share your story.
Visa options for you or your family coming to NZ - Examples of immigration enquiries we get, visa options for visiting, studying, working, living in NZ and joining family. Immigration scams you have to be careful of and more.
At CAB, we recognise that Information and education sometimes make a big difference in preventing things from going wrong for rangatahi. We will explore what under-25-year-olds are coming to CAB about. We explain our ‘Youth Tool kete’ website, which focuses on the issues that the CAB most commonly helps younger people with. These topics include going flatting, getting ID, traffic offences, starting a job, buying a car, wellbeing, problems at work, money, and starting study.
Separation - What do I need to know and do - Exploring separation -- prepare for it if possible, if amicable and in agreement do you need to get lawyers involved, separation agreements, relationship property, separate property, day-to-day care and access to children, parenting through separation, family dispute resolution, financial support, various court orders and other things you need to do and think about. Urgent family court orders if safety is an issue.
Solving Tenancy Disputes - Using the Tenancy Tribunal - Every year, 1000’s of tenancy disputes in New Zealand are taken to the Tenancy Tribunal - from repairs not being addressed to landlords popping in without notice.
A Warm and Dry Rental - Healthy Homes Compliance - Exploring the healthy homes standards for rental properties - Heating, insulation, ventilation, drainage, and blocking draughts. Why these are important for your health and what you can do if your rental home does not meet the standards.
Disputes Tribunal - informally dealing with a dispute - What is the Disputes Tribunal, what decisions can they make, what won't they hear, how do I make a claim, how much does it cost, what do I need to prepare for a Disputes Tribunal hearing, what happens during a hearing, what can I do if they did not make the right decision, and can I complain about the Disputes Tribunal?
Wills - Why you should have a will. The options for creating a will. What a will should cover and other important things to think about.
Responsibilities of dog and cat ownership - What are your obligations under legislation and local bylaws when you own a dog or a cat. We discuss registration, microchipping, wandering, aggression, barking, dog poo, wildlife, and prohibited places and also cover reporting problems.
Credit contracts, Debt collection and Repossesion - Responsibilities of lenders under the CCCFA (Credit Contracts and Consumer Finance Act ), debt, what to do if you can't make payments, your rights with debt collectors and Repossession.
Facebook Marketplace, staying safe and scammers - How to protect yourself and stay safe buying or selling on Facebook Marketplace. Tips on spotting scams and what to do if you've been scammed.
Rental Inspections and rights regarding maintenance and fair wear and tear - What is fair wear and tear, landlord responsibilities, tenants' rights and responsibilities around repairs, and related unenforceable clauses in Tenancy Agreements.
What happens after you apply for Citizenship - Part 2 - Problems with applications, checking progress online, assessment timeframes, applications declined or withdrawn, the citizenship ceremony, privileges and responsibilities of a citizen, benefits of becoming a NZ citizen if already a permanent resident, when you can apply for a passport, dual citizenship.
Why get a RealMe account & Applying for Citizenship - Explaination of a RealMe login and a RealMe Identity Verified. What advantages does applying online have to paper forms e.g. with Citizenship applications? Where can you use a RealMe login and for what purposes? Applying for Citizenship. 4 types. Eligibility criteria, requirements, documents and what you need to get ready, how to apply.
Part 2 Workplace Bullying - Your Rights and Taking Action - Continuing on from the July episode - Migrant exploitation, minimum employment rights, reporting it and the migrant exploitation protection visa. Sexual harassment at work and elsewhere - what behaviour and situations are covered? How do we deal with it and report it? Intimate images and video. Workplace bullying in a temp/labour-for-hire arrangement.
Workplace Bullying - What is workplace bullying? What can I do? - Information about workplace bullying including discrimination and harassment. Employer obligations. Options employees have.
The Citzens Advice Bureau Service - Anna the CAB Ōtepoti Dunedin manager chats about who we help, what happens when you contact us, shares some enquiry examples about common topics of enquiry, the extra assistance we may give eg. language support, the amazing CAB website and the your rights articles found there, the CAB community directory and finally how to contact us.
Safety at home and in the community Part 2 - How to stay safe yourself and keep others safe around your home and in the community with guest Garth Sheenan the Otago Coastal Ethnic Liaison Officer with the NZ Police.
Safety at home and in the community Part 1 - How to stay safe yourself and keep others safe with Guest Garth Sheen the Otago Coastal Ethnic Liaison Officer with NZ Police.
Beaches, Camping and Holiday Accomodation Rights - Safe beaches and other beach info, camping options, freedom camping, and your rights around renting holiday accommodation and cancelled flights.
The outdoors in NZ - Walks, Tramps and Fishing - Small walks and overnight walks/tramps or hikes – how to prepare, where to stay, and what to think about AND sea and freshwater fishing regulations and safety in Aotearoa NZ.
Family Violence, your rights and support Part 2 - Kōrero about Family Violence - what is it, the many forms it takes, impact, advice on how to help loved ones, advice if you are considering leaving, the law in regards to children, protecting victims and children, Ōtepoti Dunedin Whānau Refuge what they do how they can help, other support services. Guest Claire Clinical Practice Lead at Ōtepoti – Dunedin Whānau Refuge
Family Violence, your rights and support Part 1 - Kōrero about Family Violence - what is it, the many forms it takes, impact, advice on how to help loved ones, advice if you are considering leaving, the law in regards to children, protecting victims and children, Ōtepoti Dunedin Whānau Refuge what they do how they can help, other support services. Guest Claire Clinical Practice Lead at Ōtepoti – Dunedin Whānau Refuge
Tree issues with neighbours - private and public land - Your rights when your neighbour's trees are causing you problems. When would the DCC get involved? What if trees are growing near power lines - who is repsonsible? What are the steps to resolving any issues around trees that are causing you problems?
Getting your car licence in NZ - Part 2 - Craig Basher, National Technical Manager at VTNZ and Anna from CAB talk about the process of gaining a car drivers licence in NZ. Starting at the learners licence through to a full licence with no restrictions. Part 2 of 2.
Getting your car licence in NZ - Part 1 - Craig Basher, National Technical Manager at VTNZ and Anna from CAB talk about the process of gaining a car drivers licence in NZ. Starting at the learners licence through to a full licence with no restrictions. part 1 of 2.
Advice & Tips on buying a car - Alister Wade Technical Advisor from the Automobile Association (AA) joins us for advice and information on what to consider when thinking of purchasing a vehicle.
How to raise issues with your landlord - How to address issues with your landlord, tips on maintaining a good relationship, gathering and documenting relevant information. 14 day notice to fix and Tenancy Services mediation and tribunal services explained and how to prepare.
Tenancy - Damage, Repair and Fair Wear and Tear - Tenants rights under the Residential Tenancy Act in regards to the cause of damage, when tenants are liable, Fair wear and tear definitions and who is responsible for repairs.
Key Tenants and Landlords Rights and Obligations - Understanding the key rights of the tenant particularly around 'Quiet Enjoyment' - reasonable peace, privacy and comfort during the tenancy. Also understand your obligations and the rights and responsibilities of the landlord in this regard including rules around landlord visits.
Moving in to a rental? Your rights and advice. - Advice and your rights when moving in to a rental. Initial costs, the tenancy agreement and what it has to cover, unenforceable clauses, initial property inspection, taking photos of condition of rental, disrepair and damage at outset, bond payment and lodgement, rent in advance, other charges, unlawful charges, 'key money' and how rent is paid.
Looking to a rent? Your rights & advice - Starting a tenancy and understanding the basics. Finding a good rental property, where to look, signs of quality of housing, references and privacy, credit checks, how to report privacy breaches and discrimination.
Some of the amazing things you can do in and around Dunedin for free or low cost during the summer holidays
The Buses - How it all Works - Everything you need to know about the bus service - how to pay, the bee card system, how to find your route and bus stop, getting on and off the bus, what you can and can't take on the bus, code of conduct, situations that may affect the bus service. Guest Doug Rodgers ORC.
Legal Aid System in NZ - Adam Siwerski, an approved legal aid provider for employment matters at Wilkenson Rodgers and a former volunteer at Citizens Advice Bureau here in Ōtepoti | Dunedin shares information about the legal aid system.
Andy Mackenzie Everitt - Advisor @ Emergency Management Otago | Te Rākau Whakamarumaru Ōtākou. What the Dunedin City and Otago catchment and geography is like and what this means for emergency management and potential isolation of communities in an emergency. Hazards: Earthquakes, Flooding, Vegetation fire, Landslides, Tsunami - how to prepare for these and what people should do during and after. Personal preparedness, emergency plans
This show was broadcast on OAR 105.4FM Dunedin - oar.org.nz
Svetlana Young - a financial and personal risk management advisor and owner of SafenSure NZ. Svetlana shares with us the importance of insurance and some financial advice including the various types of insurance. As a migrant herself we hear a little of her background and what bought her to NZ and personal experience of insurance.
The new Accredited Employers Work Visa - The purpose of the AEWV visa, what visas it replaces, how it will work, conditions that employer and applicant must meet and other useful information.
Rula Talahma from the Ministry of Education Lead Advisor Network What changes are happening in the education system to focus more on the learner, the whanau, and their culture and language. How the MOE is striving to ensure all schools are free of discrimination and racism and, The Community hubs that help migrants understand the education system here in NZ. Links as discussed https://www.education.govt.nz/our-work/changes-in-education/counselling-in-schools/ https://parents.education.govt.nz/
The education system in Aotearoa NZ part 2 - Rula Talahma from Ministry of Education and Anna from CAB talk about the pre-school and school system in Aotearoa NZ; How to choose, parent involvement, Costs, the curriculum and qualifications. Over 2 parts.
The education system in Aotearoa NZ part 1 - Rula Talahma from Ministry of Education and Anna from CAB talk about the pre-school and school system in Aotearoa NZ; How to choose, parent involvement, Costs, the curriculum and qualifications. Over 2 parts.
Migrant Exploitation in the workplace - What constitutes migrant exploitation., tips for avoiding bad employers, how to complain and the complaints process.
Migrants choosing to study in Dunedin part 2 - Max Chan a CAB volunteer and himself a migrant who chose to study in Dunedin and has completed a law degree here. Over two sessions we will discuss this experience. Part 2
Choosing to study in New Zealand part 1 - Max Chan a CAB volunteer and himself a migrant who chose to study in Dunedin and has completed a law degree here. Over two sessions we will discuss this experience.
Red Cross - Pathways to Employment Programme information - Claire Speedy the Red Cross Pathways to Employment Manager here in Dunedin and Mike Dooley the Employer Liaison join me to discuss how this works, who is eligible to access support and who they support.
Looking into the two sides of the Pathways to Employment programme - The Employers - the benefits to their workplace. How they work alongside them to understand their needs and which job seekers may be a good fit for their business plus ongoing support to ensure longevity of the relationship. The the job seekers themselves - the support they get, looking at their employment or study pathways, CV's and cover letters, the interview, advocacy with employers, work trials, interpreters etc
The Utilities Disputes service – What is it and how can it help you when you have issues with your utilities providers eg. your electricity provider - Jessica Niemack, the community engagement officer at Utilities Disputes What is the Utilities Disputes? What utilities are covered? How to resolve issues with your utilities provider? What is the process when engaging Utilities disputes? Examples of complaints and other useful tips.
Dunedin Public Library Digital programmes - What the library has to offer digitally and more - Irene Wilson the Digital programmes coordinator talks to us about all the amazing programmes the library has in the digital space and beyond.
Kerbside waste and recycling in Dunedin - How does our kerbside system work? Blue bins, yellow lid bins and rubbish bags. Inner city waste and recycling. Cath Gledhill the DCC Waste minimisation supervisor will join us to discuss the system here in Dunedin.
CV, Cover letters & the Interview - The Curriculum Vitae (CV) and Cover Letter is really important to ensure you get a job interview. Evan and Anna from Citizens Advice Bureau Dunedin will go through what they should include, the format and some tips for both. They will then give some practical advice and tips for the Job Interview. This follows on from our last 2 recordings 'Finding a Job' and 'Employment Rights and Responsibilities'