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Mama Cass is a restaurant that serves authentic African and International meals served with heart, in spaces that feel like home.

We are recruiting to fill the position below:

Job Title: Restaurant Manager (QSR)

Location: Victoria Island, Lagos
Employment Type: Full-time

Overview

• We are looking for a dynamic Restaurant Manager to lead all aspects of our QSR operations.
• You will oversee both the kitchen and front-of-house activities, ensuring high-quality menus are delivered and motivating staff to provide excellent customer service.
• This role requires hands-on supervision and strong operational management skills.

Key Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Maintain and enhance the restaurant’s image and suggest improvement strategies.
• Control operational costs and identify measures to reduce waste.
• Prepare detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend strategies to reach a broader audience (e.g., social media promotions).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols to ensure efficient future restaurant operations.
• Provide technical knowledge to resolve operational or kitchen issues quickly.
• Regularly review product quality and research new vendors.
• Organize and supervise staff shifts to ensure smooth operations.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.

Qualifications

• B.Sc degree in Business Administration, hospitality management, or culinary schooling is a plus.
• Good grooming and professional appearance.
• Familiarity with restaurant management software.
• Proven experience, preferably within the QSRindustry.
• Strong leadership, motivational, and people skills.
• Acute financial management and cost control abilities.

Experience:

• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar supervisory role.
• Demonstrated customer service management experience.
• Hands-on experience supervising kitchen operations and front-of-house activities.

Salary
N300,000 – N350,000 per month.

How to Apply
Interested and qualified candidates should send their CV to: hradmin@mamacassng.com using the job title as the subject of the email.

Note: Shortlisted applicants will be contacted for an interview

Application Deadline 24th April, 2026.

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Adkan Services Nigeria Limited – Our client in the Paint Industry, is recruiting to fill the position below:

Job Title: General Manager

Location: Abuja (FCT)
Employment Type: Full-time

Description

• We are seeking a highly experienced and strategic General Manager to lead operations in our paint manufacturing company.
• The ideal candidate will be responsible for overseeing all aspects of the business, including production, sales, finance, and administration, ensuring efficiency, profitability, and sustainable growth.

Key Responsibilities

• Oversee daily operations of the manufacturing plant and business units
• Develop and implement business strategies to achieve company goals
• Drive production efficiency, quality control, and cost optimization
• Establish and maintain strong relationships with clients, distributors, and stakeholders
• Ensure optimal utilization of resources (human, material, and financial)
• Implement policies and procedures to improve operational efficiency
• Provide leadership, direction, and performance management for staff.
• Supervise and coordinate departments including production, sales, finance, and HR
• Ensure compliance with regulatory standards and industry requirements
• Monitor financial performance, budgets, and profitability
• Lead business development and market expansion initiatives

Educational Requirements

• Bachelor’s Degree in Chemical Engineering, Industrial Engineering, Business Administration, or other related fields.
• MBA, Master’s Degree or relevant postgraduate qualification is an added advantage.

Skills & Competencies:

• Strong leadership and organizational skills.
• Strong problem-solving and analytical skills
• Effective communication and negotiation skills
• Ability to drive growth and operational excellence.
• Excellent business and financial acumen
• In-depth knowledge of manufacturing processes and operations
• Strategic thinking and decision-making ability

Experience:

• 10–15 years experience in manufacturing or industrial operations
• At least 5 years in a senior management or leadership role
• Experience in paint, coatings, or chemical manufacturing is highly preferred.

Health, Safety & Compliance:

• Strong knowledge of HSE standards and industrial safety practices
• Familiarity with Nigerian regulatory requirements (e.g., SON, NESREA)
• Commitment to maintaining a safe and compliant work environment.

How to Apply
Interested and qualified candidates should send their CV to: adkangroupjobs@gmail.com using the job title as the subject of the mail

Application Deadline 30th April, 2026.

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Applicant Recruiters Limited – We are a growing business specializing in FMCG. We are committed to providing top-notch products and exceptional customer service.

As part of our expansion, we are recruiting energetic and motivated individuals to fill the position below:

Job Title: Administrative Officer

Location: Sagamu, Ogun
Employment Type: Full-time

Key Responsibilities

• Admin Officer will involve in daily administrative tasks and office management.
• Maintain and organize office files, records, and documentation.
• Handle phone calls, emails, and other forms of correspondence.
• Support in organizing company events, meetings, and other activities.
• Perform general office duties such as photocopying, scanning, and mailing.
• Liaise with internal and external stakeholders as required.
• Other duties as assigned by the Admin Officer or management.
• Schedule meetings, appointments, and manage calendars.
• Assist in preparing reports, presentations, and other documents.
• Coordinate office supplies and inventory management.

Qualifications and Skills

• HND or Bachelor’s Degree in Business Administration, Management; additional qualifications in Office Administration or related fields are preferred.
• A minimum of 3 years experience in Office Administration or a similar role.
• Excellent verbal and written communication abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Proven experience in an administrative or clerical role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time management skills.

Benefits

• Competitive salary
• Health and wellness benefits.
• Professional development and training opportunities.
• Supportive and dynamic work environment.

How to Apply
Intrested and qualified candidates should send their Resume to the HR via: recruitment@otsuka.ng and applicantrecruiters@gmail.com using the Job Title as the subject of the email.

Application Deadline 30th April, 2026.

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CHI Limited is one of the most admired companies in the Food & Beverage industry in Nigeria with over 38 years’ experience in building innovative brands. We offer products that stand out as market leaders in their respective categories.

Applications are invited for:

Title: 2026 Graduate Trainee Program

Location: Nigeria

Requirements

• Bachelor’s degree or HND
• Recent graduates (0–2 years experience)
• Strong communication and interpersonal skills
• Passion for sales and achieving results.

How to Apply
Interested and qualified candidates should:
Click here to apply

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PZ Cussons is a dynamic consumer products group and innovator of some of the world’s best known and loved brands. Calling on over 130 years of expertise, we operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth. Our world-class supply chain and distribution networks enable us to meet our global consumer needs and deliver quality brands that add value and enhance everyday lives.

We are recruiting to fill the position below:

Job Title: Electrical Technician

Job ID: JR002722
Location: Aba, Abia

Dimensions

• Return on Investment
• Customer Satisfaction
• Turnaround Time
• Strategic Alliances with Different Institutions
• Tackle all electrical engineering breakdowns during the shift.
• Provide on-the-job training for all subordinate staff.
• Ensure control and discipline of subordinate staff.
• Inform subordinates of their job responsibilities and systematically appraise their performance levels.
• Communicate effectively with other supervisors on matters of organizational interest.
• Advise immediate supervisor on up-to-date developments within assigned responsibilities.
• Liaise with outgoing and incoming shift technicians on the state of plants.
• Ensure maximum utilization of electricians.
• Maintain cleanliness and safety at work.
• Liaise with day-shift electrical technicians and the electrical engineer.
• Carry out other assignments as may arise from time to time.

Principal Accountabilities

• Ensure minimum disruption to production.
• Ensure correct handover procedures for effective operational control.
• Ensure gainful employment of subordinates.
• Maintain organized housekeeping.
• Ensure no serious breach of discipline or industrial unrest due to failure to implement personnel policies.
• Ensure all subordinates have agreed job descriptions and are appraised in accordance with group procedures.
• Ensure effective liaison with relevant stakeholders.
• Ensure management is informed of changes or developments as they occur.
• Participate in continuous improvement initiatives.
• Adhere to company policies and procedures.
• Ensure accurate reporting of operational status.
• Ensure all assigned tasks are carried out without failure.
• Ensure all subordinate staff are trained on the job to possess adequate knowledge, skills, and attitude for effectiveness in their roles.
• Ensure all subordinates understand safe working conditions and can effectively use firefighting and first-aid equipment when necessary.

Internal And External Relationships:

• Engineering Manager, Maintenance Manager
• Technicians and Production Workers
• Engineering Spare Store
• Other relevant stakeholders
• Work with other staff to continuously improve performance while adhering to legislative and company standards.
• Work closely with line managers and other leaders to deliver set objectives.

Key Attributes:
Occupational Health And Safety (OH&S):
Key Activities:

• Be aware of workplace hazards within assigned areas and apply control measures to reduce associated risks.
• Achieve 85% closure of actions arising from monthly HSE inspections.
• Achieve 95% compliance with Behaviour-Based Safety (BBS) walkarounds.
• Train 65% of the workforce on safety awareness.

Environmental Management System (EMS) Objectives:
Key Activities:

• Understand roles and responsibilities and the importance of conformity with EMS requirements.
• Implement and comply with EMS requirements relating to environmental aspects, impacts, and applicable policies, procedures, and regulations.

Quality And Plan Compliance Delivery (GMP):
Key Activities:

• Ensure that manufacturing operations meet stipulated GMP requirements.

Key Accountability:

• Possess good knowledge of GMP requirements and their application on site in line with GMP standards (PZC GMP standard/NAFDAC requirements).

Quality Management System (QMS) Objectives
Key Accountability:

• Ensure the effectiveness of the Quality Management System (QMS) and continuously improve the system.

Qualification, Knowledge, Skills And Experience Needed
Required Qualifications:

• OND / HND / B.Sc. in Electrical / Electronics Engineering

Software Knowledge:
Required Experience:

• Minimum of 3 years’ work experience in a similar position.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to withstand stress and work under pressure.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 11th April, 2026.

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Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are seeking applications from suitable candidates for:

Title: Graduate Trainee Programme

Location: Nigeria
Employment type: full-time

Job Summary

• Kick-start your career with one of Nigeria’s leading FMCG companies. Join our Graduate Trainee Programme and gain hands-on experience across key business functions, develop key skills, and receive structured training.
• The role provides an opportunity to contribute to business operations while building a strong foundation for future career growth in the Business.

The Available Departments include:

• Finace
• Distribution
• Marketing
• Supply Chain
• People & Culture
• Legal & Corporate Affairs.

Requirements

• Bachelor’s Degree in a relevant discipline with a minimum of Second Class Upper (or equivalent).
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Flexible to work in any location.
• 0–2 years of work experience
• NYSC Certificate required
• Strong analytical and problem-solving skills.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 12th April, 2026.

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OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills.

We are recruiting to fill the position below:

Job Title: City Sales Manager

Locations: Ikot Ekpene, Eket / Ibeno, Abak – Uyo, Akwa Ibom; Aba Road, Onne, Rumumasi, Trans Amadi, Eneka Igwuruta, Rumuji – Port Harcourt, Rivers; Uwvie, Udu, Effurun – Warri; Ughelli, Asaba, Agbor – Asaba, Delta; Owerri Oru East, Mbano, Okigwe, Ohaji / Egbema – Imo; Onitsha, Nnewi & Awka – Anambra
Employment Type: Full Time

Responsibilities

• Identify and target potential Key Merchant Businesses in assigned business districts/States.
• Conduct thorough market research to understand Merchant needs and trends.
• Provide excellent first level customer service and support.
• Deliver product presentations and demonstrations.
• Collaborate with internal teams to ensure client satisfaction and product delivery.
• Prepare regular reports on sales activities and performance.
• Develop and implement effective sales strategies and plans.
• Build and maintain strong relationships with Merchants in the assigned Business districts.
• Meet and exceed sales targets and performance metrics.

Requirements

• Proven experience in Key Merchant Acquiring Business.
• Ability to work independently and as part of a team.
• Willingness to travel extensively within the assigned regions.
• Self-motivated with a results-driven approach.
• Strong understanding of financial products and services.
• Excellent communication and interpersonal skills.

Skills:

• Salesforce
• CRM software
• Market research
• Client relationship management
• Negotiation
• Presentation skills
• Time management
• Analytical thinking

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 11th April, 2025.

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Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Customer Relationship & Sales

Location: Nationwide

Job Description

• Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a Sales Masterclass program which is an intensive program focused on developing graduates who are interested in the field of sales and relationship management by providing a blended learning experience of the industry and future-fit competencies.
• The program provides a unique opportunity for professionals who are passionate about building a fast-tracked career in sales and relationship management.
• Successful candidates will go through this program and will be offered employment in relevant roles within Stanbic IBTC upon successful completion of the program.

Qualifications

• Minimum of Second-Class Lower Degree in any course from an accredited institution
• Must have 0-2 years’ experience
• Minimum of five credits (Mathematics and English Language inclusive) in SSCE, GCE or NECO
• Applicants must have completed NYSC.

Additional Information:

• MS Office Suites
• Ability to demonstrate Entrepreneural skills
• Good numerate skills
• Time management and Customer relationship
• Strong communication and interpersonal skills

How to Apply
Interested and qualified candidates should:
Click here to apply

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Fan Milk (part of Danone Company) is a leading manufacturer and marketer of healthy, nutritious and safe frozen dairy and non-frozen dairy food products with distribution channels across the length and breadth of Nigeria. Fan Milk Nigeria is a well established and fast growing food processing industry offering wide range of products.

We are recruiting to fill the position below:

Job Title: Production Manager

Location: Lagos
Job Schedule: Full-time
Work type: On-site

Job Description

• We are looking for a talent to lead our prodcution team, the succesfull candidate will provide leadership for the production team overseeing achievement of production volumes, product quality & compliance, scheduling, waste & cost control, workplace safety/security/health.

Responsibilities

• Organize to ensure that PRODUCTION PLANNING is maintained into the sales requirements in alliance with the PD / LOGISTIC / SALES and MARKETING.
• Effective utilization of the production equipment by adequate monitoring.
• Continuous improvement in operations performance efficiency e.g. man hour parameter through effective staff control.
• Ensure that HEALTH and SAFETY regulation and procedures are followed by the staff.
• Ensure that Staff are trained and are using the PPE equipment for the various operations where required.
• Ensure man and material are efficiently managed.
• Monitor and account for raw and packaging material usage.
• Ensures that purchases follow the company policy and procurement process.
• Investment expenses are within the investment budget allowances.
• Effective use of system information for monitoring stock / cost and yield on production lines
• Proven accountability through institution of regular stock count of raw, packaging and finished goods.
• Good Stock Handling (GSH) principle should be ensured for raw and packaging to improve and reduce losses.
• Daily Production volume performance to be monitored and daily reported to all stakeholders, to ensure the products availability.
• Ensure good GMP.

Requirements

• Bachelor’s Degree with a focus in Food Science/Microbiology or a related field preferred. Master’s or post graduate levels a plus.
• 10+ years manufacturing experience
• Experience in multiple pillars of TPM (Leadership, Organization Capability, Focused Improvement, Progressive Maintenance, Autonomous Maintenance, Early Management, Supply Chain, Quality and Safety) required.
• Change Management skills required.
• Business, Analytical and Financial Acumen Required.
• Experience in a beverage bottling manufacturing environment preferred.
• Excellent communication, presentation, and negotiation skills required.
• Experience with HAACP, GMP’s, and good working knowledge of pest control standards and requirements
• Experience with food processing regulations and organic certification required.
• Manufacturing experience in a Food, Beverages, Chemical or related industry required.
• 4+ years’ experience in a significant leadership role in a plant required

How to Apply
Interested and qualified candidates should:
Click here to apply

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Prodigy Bank is a fast-growing Microfinance Bank licensed by CBN located in the heart of Lekki, Lagos State.

We are recruiting to fill the position below:

Job Title: Marketing Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Requirements

• We are urgently in need of a vibrant and intelligent Female Fresh Graduates to occupy the role of a Marketer.
• B.Sc in Accounting or related fields
• Must reside within Lekki, Ajah or Surulere.
• With minimum of 1 year experience or Zero experience as there would also be an intense training regarding this role for qualified applicants

Salary
N120,000 – N150,000 Monthly.

How to Apply
Interested and qualified candidates should send their CV to: consultomr@gmail.com using the Job Title as the subject of the email.

Application Deadline 10th April, 2025.

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Survival Agricultural Hub Limited (SAHL) is No.1 Sustainable Agro-allied company with operations in livestock, poultry, fishery and crop farming.

We are recruiting to fill the position below:

Job Title: Executive Assistant
Location: Old Bodija, Ibadan – Oyo
Employment Type: Full-time

Responsibilities

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system.
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff

Requirements

• Work experience as an Executive Assistant, Personal Assistant or similar role
• Excellent MS Office knowledge
• Excellent verbal and written communications skills
• Discretion and confidentiality.
• Bachelor’s Degree / HND with 2 – 5 years work experience.
• Outstanding organizational,multi-task ability and time management skills
• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)

Salary
N80,000 per month.

How to Apply
Interested and qualified candidates should send their CV and Applications to: hr@sahl.farm using the Job Title as the subject of the mail

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Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of: Cinema operations, management of sites, Ownership of sites, Consultancy for cinema development, Design Fit-out; Cinema project management, Film Distribution: Rights Acquisition, Booking into cinemas, and content development.

We are recruiting to fill the position below:

Job Title: Front Desk Admin

Location: Victoria Island, Lagos
Job Type: Full-time

Responsibilities

• Serve as first contact point at the Support Office for visitors by greeting, welcoming, directing and announcing them as appropriate.
• Ensure service providers for janitorial services and security services work in line with contract terms.
• Update calendars and schedule meetings.
• Provide basic and accurate information in-person and via phone/mail.
• Vendor management
• Receive and sort external mails/Delivery/Courier daily
• Ensure adherence of safety procedures via the reception desk (monitor logbook)
• Keep updated records of offices expenses and costs.
• Create a budget for and procurement of front office supplies.
• Logistics co-ordination for and from the Support Office.

Qualifications

• The right candidate must have a minimum of HND from a recognized institution.
• Minimum of 1-4 years experience
• Proficiency in Microsoft Office Suite
• Excellent organizational skills.
• Excellent Customer Service Skills
• Must be a good Team player with excellent ability to be proactive when issues arise

How to Apply
Interested and qualified candidates should:
Click here to apply

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Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

We are recruiting to fill the position below:

Job Title: Compliance Officer

Location: Abuja
Job Type: Full time

Job Description

• Reviewing published regulations, circulars, laws and directives, breaking them down and identifying the section that impact upon the Bank’s business;
• Periodic review and risk assessment of the Bank’s products, services and vendors to ensure compliance with regulations;
• Preparing training manuals and facilitating trainings on AML/CFT compliance for the Bank’s employees;
• Monitoring of escalated or suspected trade transactions for AML/CFT concerns;
• Risk-based review of trade transactions processed by settlement units;
• EDD and KYC on High Risk customers such as Gaming Entities, Bureau De Change (BDC), PEPs;
• KYC and EDD for Foreign Financial Institutions;
• To receive, time stamp and log into the compliance register and closing out of all LEA and Regulatory correspondence;
• Preparations of Management reports on the activities of The Legal and Regulatory activities for the period under review. Monthly, Quarterly
• Ensure daily monitoring of transactions on AML Software, desktop reports / internally developed alert systems, escalated mails from back office and e-STR portal.
• Prompt detection, identification and reporting of STRs;
• Managing and rendering CTR, FTR and STR reports to regulators;
• Managing and rendering monthly, quarterly, half-yearly and end of year reports.
• Monitoring of business units/groups responsible for rendering reports (statutory renditions) on behalf of the Bank to regulators and law enforcement agencies;

Requirements
Education/Qualification:

• Bachelor’s Degree in Business, Finance, or a related field

Experience:

• 4-5 years in banking

Skills/Competencies:

• Good communication skills
• Analytical thinking & Report Writing skills
• Knowledge of best practice & Local Extant Regulations
• Knowledge of Banking Operations
• Regulatory policy interpretation.
• Knowledge of relevant regulations, internal policies and SOPs
• Organizational skills
• Relationship and people management

Benefits
What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Bottleking Limited –Welcome to Bottleking Limited, the Minister of Enjoyment, at 27 Castle Rock Ave, Lekki Peninsula II, Lekki 105102, Lagos. We specialize in offering an exquisite selection of exotic wines and premium drinks. Our dedication to quality and customer satisfaction has made us a trusted name in the beverage industry. At Bottleking, we believe in celebrating life’s moments with the finest drinks from around the world. Join us and experience the true taste of luxury.

We are recruiting to fill the position below:

Job Title: Social Media Manager

Location: Lekki, Lagos (Remote)
Employment Type: Full-time

Key Responsibilities
Social Media Strategy:

• Develop and implement a comprehensive social media strategy aligned with Bottleking’s marketing goals.
• Research and stay updated on industry trends and competitor activities to inform strategy adjustments.

Content Creation:

• Plan, create, and schedule engaging and original content, including graphics, photos, videos, and written posts, across platforms like Instagram, Facebook, Twitter, TikTok, and LinkedIn.
• Collaborate with the creative team to produce content that reflects Bottleking’s brand voice and values.

Community Management:

• Respond promptly to comments, messages, and inquiries, fostering positive interactions with followers.
• Monitor brand mentions and engage with user-generated content to enhance brand visibility.

Analytics and Reporting:

• Track key performance indicators (KPIs), such as engagement rate, follower growth, reach, and conversion rates, to assess the effectiveness of campaigns.
• Prepare detailed weekly and monthly performance reports with insights and actionable recommendations.

Crisis Management:

• Handle sensitive or negative feedback with professionalism, ensuring Bottleking’s reputation is upheld.
• Develop crisis communication plans for unforeseen situations.

Trendspotting and Innovation:

• Stay on top of social media trends, tools, and algorithm updates to ensure Bottleking remains ahead of the curve.
• Introduce creative ideas for new content formats and audience engagement.

Campaign Management:

• Plan and execute social media campaigns, including product launches, promotions, and partnerships.
• Manage paid advertising on platforms to maximize ROI and reach target audiences.

Audience Growth:

• Identify opportunities to grow Bottleking’s online audience through collaborations, partnerships, and creative initiatives.
• Engage with relevant influencers and brands to expand our reach.

Qualifications and Skills

• Bachelor’s Degree in Marketing, Communications, Media Studies, or a related field.
• Proven experience (3+ years) as a Social Media Manager or similar role.
• Strong writing, editing, and communication skills.
• Creative mindset with strong visual storytelling abilities.
• Ability to work under pressure, manage multiple projects, and meet deadlines.
• Photography and basic video editing skills are a plus.
• Proficiency in social media platforms (Instagram, Twitter, TikTok, Facebook, LinkedIn) and scheduling tools (e.g., Hootsuite, Buffer).
• Experience with analytics tools (Google Analytics, Meta Insights) and running paid campaigns.

Salary
N120,000 – N150,000 monthly.

How to Apply
Interested and qualified candidates should send their Resume to: Hr@bottleking.ng using the job title as the subject of the mail

Application Deadline 18th February, 2025.

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Derive Communications Systems & Engr. Ltd is a fully indigenously owned company incorporated in 2010 with physical offices in Abuja and Lagos; and operates nationwide. An expert company and specialist in providing Extra Low Voltage solutions such as electronic security solutions, fire safety protection systems, Data Networking, Network Security and Information technology solutions, Building Management Systems, Communications systems and renewable energy solutions; the company is in search of a qualified Engineering Draughtsman to join the team.

We are recruiting to fill the position below:

Job Title: Office Assistant and Storekeeper
Location: Oniru, Lagos
Employment Type: Full-time

Job Summary

• Maintaining and updating information and records such as site registers, keeping drawings and valuables.
• Receiving, capturing, collating, and distributing information.
• Site Office management and general administrative duties, safekeeping of Company property.
• Dealing with queries, complaints, and requests for information, reporting to the appropriate channel.
• Providing support to the commercial/planning/ Engineering team as required.
• Ensuring purchase of office supplies and need where necessary e.g. Stationeries, water etc.
• keeping record of supplies and store taking and inventory, and petty cash expenses.
• Reporting to HR/ADMIN and Accountants weekly and monthly reports.
• Ensuring that all sites and companies, rules and regulation are maintain followed properly.
• Enabling and maintaining communication between project team members and other stakeholders.
• Supporting site management with day-to-day site activities such as booking deliveries, ensuring Engineers kitted always with their PPEs, site needs.
• other roles assigned by the team and superiors.

Salary
N65,000 – N80,000 per month.

How to Apply
Interested and qualified candidates should forward their updated CV and a one-page Cover Letter in a single document to: engineersdcsel@gmail.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted and should be ready for immediate interview and onboarding

Application Deadline 31st January, 2025.

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Agen Industries was established in 1980 and is covering the south/south region. We are a full scale manufacturing establishment in the upstream and downstream sectors of the aluminum and steel roofing industry.

We are recruiting to fill the position below:

Job Title: Graduate Trainee – Mechanical

Location: Benin, Edo
Employment Type: Full-time

Responsibilities

• Successfull Candidates will be part of a team responsible for the preventive maintenance, installation and repair of all Fixed and moving machinery/ automobile located at the different factory locations of the business.

Requirements

• B.Sc Degrees / HND in Mechanical Engineering from a reputable tertiary institution in Nigeria.
• Applicants will be tested and interviewed on their level of understanding.
• Age between 22-30yrs.
• You must be smart in thinking.
• Applicants should have had some prior exposure in the related field during IT and NYSC.

How to Apply
Interested and qualified candidates should send their Application Letters and CV to: agencareers@gmail.com using “Graduate Trainee-Mechanical BENIN” as the subject of the mail

Application Deadline 2nd February, 2025.

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Fourcore is driven by a vision to reform the public sector through energizing key economic sectors and translating policies to service using technology solutions and sustainable business models with the overarching objective of realizing widespread social impact and transformation.

We are recruiting to fill the position below:

Job Title: Executive Assistant

Location: Abuja

Job Summary

• We’re currently looking for an executive assistant to provide top-tier support to the Executive Director.
• This role requires exceptional organizational, communication, and multitasking abilities.
• While prior legal experience or a background in law is an asset, we value strong administrative expertise and a keen attention to detail.

Duties

• Project and Task Management: Assist in planning, coordinating, and tracking the progress of various projects. As well as conduct research, compile reports, summarize key information as needed, and collaborate with teams to ensure that deadlines and deliverables are met.
• Meeting Coordination: Organize and coordinate executive meetings and external relations efforts and oversee special projects as required. As well as coordinate meetings (physical and virtual meetings) and strategic activities with the Executive Team, Board of Directors and other key stakeholders (internal and external).
• Administrative Support: Oversee and manage the Executive Director’s calendar, scheduling,
• appointments and prioritizing the most sensitive matters. Prepare meeting materials, draft correspondence, and take minutes during meetings. As well as organize and maintain records, ensuring confidentiality and accuracy.
• Confidentiality: Handle all confidential information with integrity and discretion.
• Office Management: Ensure the effective management of the Executive Director’s office, including maintaining supplies, organizing documents & files and coordinating office activities.
• Communication and Coordination: Serve as the Executive Director’s point of contact to the organization and externals as required including preparing agendas, presentations and drafting minutes. As well as answering and prioritizing calls, emails and other correspondences.
• Document Review: Review Contracts, Agreements and other legal documents to ensure the terms are favourable and reduce risk to the Executive Director as well as the organization.
• Additional Duties: Handle travel arrangements, including itineraries and expense tracking, anticipate the Executive Director’s needs and proactively address potential issues, and provide logistical and administrative support for events and engagements.
• Any other duties as may be assigned by the Executive Director.

Requirements

• Bachelor’s Degree in Business Administration, Law, or a related field (preferred).
• Proven experience as an Executive Assistant or in a similar role.
• Strong organizational and time-management skills, with the ability to prioritise tasks.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Willingness to work flexible hours, including the possibility of working late on occasion.
• Discretion and the ability to handle confidential information with professionalism.
• Proficiency in Microsoft Office suite and other office productivity tools along with an aptitude for learning new software and systems.

Preferred skills & qualifications:

• Familiarity with legal documents, contracts, and compliance processes (an asset).
• Experience in overseeing budgets and expenses.
• Experience in developing internal processes and filing systems.
• Ability to anticipate needs and work independently in a fast-paced environment.
• Strong interpersonal skills to build effective relationships.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 7th February, 2025

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Wangai Management Company Limited – Our client, Maintavo Signatures, are building more than just structures; they are helping to build dreams. Join their team, and be a part of creating future landmarks that are as dynamic and innovative as your career aspirations.

They are recruiting to fill the position below:

Job Title: Administrative Assistant

Location: Mushin, Lagos
Employment Type: Full-time (On-site)
Work mode: Monday- Friday, 9 AM – 6 PM, Saturday: 9 AM – 3 PM

Details

• We are currently seeking a Factory Administrative Assistant for our factory located in Munshin, Lagos.

The top Job Responsibilities include

• Interface with clients on site and via phone or email warmly and professionally
• Provide information to clients and visitors about the company’s services
• Receive boards, cross-check, and take inventory of boards received or cut
• Prepare invoices and send to clients and confirm their payments
• Ensure the factory office is tidy and well-organized
• Coordinate with other departments to ensure smooth office operations
• Manage office supplies and place orders as needed
• Assist with administrative tasks, such as data entry, filing, and document management
• Assist the Factory Manager to plan production, aligning with clients to plan and execute their project specifications, and ensuring a smooth run of operations.
• Assist in setting up meetings and providing support during meetings
• Ensure the generator is serviced as and when due and that factory operators are fully kitted in their safety wears
• Manage the scheduling of appointments and maintain the calendar for the office

Qualifications

• OND or equivalent; additional certification in office administration is a plus
• 1-2 years of previous experience in Admin Management.
• Strong organizational and multitasking abilities
• Ability to handle sensitive information with confidentiality
• Customer service-oriented with a positive attitude.
• Proven experience in administrative, customer relations, or related roles
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other digital tools
• Excellent verbal and written communication skills

Salary
N80,000 monthly.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hello.customerexperiencehq@gmail.com using the job title as the subject of the mail.

Note: If you do not stay around Mushin axis, do not apply

Application Deadline 31st January, 2025.

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Perfection Motor, a subsidiary of the Lee Group of companies, was established in partnership with FAW China. Perfection Motor was given the sole rights to market FAW heavy duty Trucks in Nigeria. Since our inception in 2013 we have made great strides in ensuring that we will be ready to serve our market by establishing our head office alongside a fully equipped workshop, parts department and not to mention an SKD assembly plant in Ikeja.

We are recruiting to fill the position below:

Job Title: HR / Admin Officer

Location: Kano
Employment Type: Full-time

Responsibilities

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy.
• Bridging management and employee relations by addressing demands, grievances or other issues.
• Managing the recruitment and selection process.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Oversee and manage a performance appraisal system that drives high performance.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
• Manage the staffing process, including recruiting, interviewing, hiring and onboarding.
• Ensure job descriptions are up to date and compliant with all local, state and federal regulations.
• Liaise with external partners, like insurance vendors, and ensure legal compliance
• Create regular reports and presentations on HR metrics (e.g. turnover rates)
• Answer employees’ queries about HR-related issues
• Payroll computation and also assist the payroll department by providing relevant employee information
• Arrange travel accommodations and process expense forms
• Participate in HR projects (e.g. help organize a job fair event).
• Ensure the organization’s compliance with local, state and federal regulations.
• Maintain HR systems and processes.
• Organize and maintain personnel records
• Update internal databases
• Prepare HR documents, like employment contracts and new hire guides
• Revise company policies

Requirements

• HND / B.Sc. in Human Resources or relevant field
• 3 – 5 years of work experience
• Proven work experience as an HR Administrator, HR Administrative Assistant or relevant role
• Strong phone, email, and, in-person communication skills
• HR certification is an added advantage.
• Computer literacy (MS Office applications, in particular)
• Excellent organizational skills, with an ability to prioritize important projects

How to Apply
Interested and qualified candidates should send their CV to: deborah.james@perfection-motor.comusing the Job Title as the subject of the email

Application Deadline 18th February, 2025

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Nestle Nigeria Plc – As the Leading Nutrition Health and Wellness Company, we are committed to enhancing People’s lives, everywhere, every day. Infact enhancing lives will influence everything we do together.

A presence in more than 130 countries and factories in more than 80 research centres brings many global benefits. We believe in long term career development and appreciate how challenges and motivation will help you reach your potential. Nestle Nigeria Plc upholds the principle of Non- Discrimination and Equal Employment Opportunities in its recruitment processes.

We are recruiting to fill the position below:

Job Title: Warehouse Supervisor

Location: Flowergate Factory, Sagamu, Ogun
Position Type: Full-Time

Position Summary

• Nestlé Nigeria is currently looking to fill the role of Warehouse Supervisor, whose responsibility would be to drive warehouse team performance to attain superior service level at a lower cost.

Responsibilities
A day in the life of a Warehouse Supervisor:

• Set adequate target values for warehousing service and cost KPIs, and keep tracked KPIs close to the target values by:
  • Supporting Logistics service and productivity levels
  • Ensuring the premises are hygienic and sustainable
  • Creates safety awareness and compliance
  • Ensuring key performance measures are maintained
  • Focusing on problem solving skills
  • Managing labor and equipment utilization
• Drive/Support cost saving initiatives to improve performance and cost of the warehouse operation.
• Influence Distribution Management and Customer Service in order to continuously improve service and cost through:
  • Regular communication that will keep customers and CS updated to manage proactively
  • Collaboration with Customer Service, Production and Transport to ensure customer service level, freshness and avoidance of bad goods
  • Oversees co-packing activities
  • Motivates 5S, and nurtures refusals & disposals
  • Overseas Security and Occupational health
• Training, constant engagement, and motivation of the team. Assists Goal Alignment implementation and maintain operational reviews.
• Supports and helps the LEAN roll out, ensuring that a continuous improvement culture is developed and sustained

Requirements
What Will Make You Successful?

• Interested candidates should possess a Bachelor’s degree or Higher National Diploma
• Minimum of 3 years relevant post NYSC experience in a similar role at market/ business level in warehouse management.
• Relevant operational experience at market/business level, in the following areas is beneficial:
  • Customer Service
  • Demand & Supply Planning
  • Sales
  • Transportation
  • Technical
  • Finance: Business Planning, budget control, cost management
• Experience in the management of projects such as: – Warehouse Design, High Performing Warehouse, WMS Implementation.
• Desirable to have had worked on a leadership position in a LEAN organization, who has adapted LEAN concepts and tools as part of their way of working.
• Desirable to have had experience implementing LEAN concepts and tools.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: We would be considering applicants as they apply, so please do not delay in submitting your application

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Art is proven to relieve stress4 by processing emotions and focusing your attention on the beauty around you, all of which results in a happier you! The process may also include reflecting on or interpreting the art and discussing it with others. She performed in front of a live audience without spontaneously combusting, and at that very moment she created a new, sober frame of reference in her chosen art form. One by one, clients trotted out art therapy for addiction their creations, some abstract or cartoonish in appearance, others painstakingly crafted in their owner’s likeness, but all with some version of darkness or chaos lining their interiors. One was a study in black and white, unadorned on the outside and caked in globs of black tempera on the inside. One client, instead of painting the mask at all, chose to cut it to pieces that she let flutter to the floor with a dramatic flick of the wrist.

• Art therapy’s capacity to unlock the language of the soul makes it a valuable and transformative resource in addiction recovery.
• When people create art, they can often access parts of themselves that they may not be able to reach in other ways.
• Then, we’ll dive into the positive impact of Art Therapy on addiction recovery backed by real-life case studies and research.
• A category of diseases known as common metal disorders (CMDs) is a functional clinical classification for “deeper psychological discomfort experiences”.
• Addiction counselors are specially trained to look beyond the surface, offering support and strategies that pave the way to long-term recovery.
• Art therapy is a holistic treatment that provides the tools to cope with triggers like anger and loneliness.

Art Therapy for Self-Exploration and Personal GrowthTogether, you can draw on shared experiences to tackle these issues and suggest ways to resolve them productively. When we say distraction, we are referring to your ability to shift your focus from the urge to use substances to release your energy in another, healthier way. Distraction is not always https://ecosoberhouse.com/ effective or desirable; for example, distracting yourself with TV every time you’re stressed isn’t productive and can actually impede you from getting work done. However, if you’ve been considering picking up a substance again, turning toward art is healthier, both physically and mentally.

More To ExploreThese one-on-one sessions, along with group sessions, provide a safe space for you to explore verbal or non-verbal expressions of your emotions and thoughts. We also keep group therapy to a maximum of eight participants, ensuring that you can maintain a comfortable and focused environment. Some common techniques include creative writing, where you may be given an initial prompt or a specific topic to explore.

Self-Expression in Art Eases the Effects of TraumaArt therapy can help people struggling with addiction by giving them a visual representation of their inner feelings, which may be hard for them to put into words. It also provides an opportunity for relaxation, helping people ease into a more peaceful state of mind. A true fact-based on historical records tells us that during World War I and II, soldiers received art therapy treatments to recover from PTDS (Post Traumatic Stress Disorder). These treatments combine talk therapy with artistic consciousness to promote introspection, reflection, and problem-solving skills among survivors.

This review examines the current research on how active participation in the arts might improve mental health. A detailed literature search was carried out utilizing essential databases such as PubMed, the WHO’s mental health database, and Google and Google Scholar. This review study looks into research done on art therapy and its potential advantages for adult mental health rehabilitation. It focuses on visual art therapy since it’s a key to reducing variation within the “creative arts” and defines the peculiar elements and effectiveness of art therapy used by mental health services.

• The social support and coping skills emphasized in 12-step programs are well-aligned with psychological theories of behavior change, potentially explaining their effectiveness.
• There are numerous resources and dedicated professionals available to guide you on the path to recovery and wellness.
• The average logged program size was 2.6, which represented 27.1 FTEs (the median was 12.5 FTEs), while the average age of a treatment program was 28.4 years.
• It works by helping individuals tap into their subconscious minds and express themselves in a way that they may not be able to through verbal communication alone.
• World-class rehabs often offer much more robust specialty programming, with the staff, environment and resources necessary to create the best experience possible.

Substance Abuse TreatmentMost parents want to do the best job possible and it behooves us to take a minute to think about our parenting values. People who regularly inject the drug may suffer from collapsed veins and a higher risk for contracting HIV/AIDS or hepatitis. Snorting meth can damage sinus cavities and nasal passages, and lead to chronic nosebleeds and/or a perpetual runny nose. Research shows that TSF combined with traditional therapy often enhances long-term recovery outcomes. However, not everyone will resonate with the spiritual elements or style of traditional 12-step groups.

Approaching Gender Inclusivity in Your PracticeThe post Art Therapy In Recovery: Using the Power of Creativity to Treat Addiction first appeared on Vacancies.ng.

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Difference between Intercom vs Zendesk Median CobrowseHowever, there are occasional criticisms regarding the effectiveness of its AI chatbot and some interface navigation challenges. The overall sentiment from users indicates a satisfactory level of support, although opinions vary. Intercom also excels in real-time chat solutions, making it a strong contender for businesses seeking dynamic customer interaction.

It uses artificial intelligence (AI) to assist customers through self-help options or access to the relevant articles before connecting them to your team. And this, undoubtedly, leaves your customer support agents free to solve urgent matters. In the realm of automation and workflow management, Zendesk truly shines as a frontrunner. It empowers businesses with a robust suite of automation tools, enabling them to streamline their support processes seamlessly. Zendesk allows for the creation of predefined rules and workflows that efficiently route tickets to the appropriate agents, ensuring swift and precise issue resolution.

Intercom DifferentiationChoose the plan that suits your support requirements and budget, whether you’re a small team or a growing enterprise. As your business grows, so does the volume of customer inquiries and support tickets. Managing everything manually is becoming increasingly difficult, and you need a robust customer support platform to streamline your operations. When comparing the reporting and analytics features of Zendesk and Intercom, both platforms offer robust tools, but with distinct focuses and functionalities.

Intercom, on the other hand, was built for business messaging, so communication is one of their strong suits. Combine that with their prowess in automation and sales solutions, and you’ve got a really strong product that can handle myriad customer relationship needs. Zendesk also packs some pretty potent tools into their platform, so you can empower your agents to do what they do with less repetition. Agents can use basic automation (like auto-closing tickets or setting auto-responses), apply list organization to stay on top of their tasks, or set up triggers to keep tickets moving automatically. Zendesk and Intercom offer various pricing plans, but Intercom is generally more expensive.

In addition to Intercom vs Zendesk, alternative helpdesk solutions are available in the market. ThriveDesk is a feature-rich helpdesk solution that offers a comprehensive set of tools to manage customer support effectively. One of Zendesk’s standout features that we need to shine a spotlight on is its extensive marketplace of third-party zendesk vs. intercom integrations and extensions. Imagine having the power to connect your helpdesk solution with a wide range of tools and applications that your team already uses. Whether it’s syncing data with your CRM, enhancing communication via messaging platforms, or automating tasks with productivity apps, Zendesk makes it possible.

Zendesk is renowned for its comprehensive range of functionalities, including advanced email ticketing, live chat, phone support, and a vast knowledge base. Its ability to seamlessly integrate with various applications further amplifies its versatility. Novo has been a Zendesk customer since 2019 but didn’t immediately start taking full advantage of all our features and capabilities. There are many features to help bigger customer service teams collaborate more effectively — like private notes or a real-time view of who’s handling a given ticket at the moment, etc.

AutomationHere comes Desku as the strong competitor, which can effectively substitute Zendesk and Intercom. Desku provides a user-friendly platform with robust features that enable easy transition during the migration from other support systems. Intercom stands out here due to its ability to tailor sales workflows. You can also set up interactive product tours to highlight new features in-product and explain how they work.

Experience targeted communication with Intercom’s automation and segmentation features. Create personalized messages for specific customer segments, driving engagement and satisfaction. Hivers offers round-the-clock proactive support across all its plans, ensuring that no matter the time or issue, expert assistance is always available.

When he isn’t writing content, poetry, or creative nonfiction, he enjoys traveling, baking, playing music, reliving his barista days in his own kitchen, camping, and being bad at carpentry. Intercom does have a ticketing dashboard that has omnichannel functionality, much like Zendesk. Though Zendesk now considers itself to be a “service-first CRM company,” since its founding in 2007, their bread and butter offering has leaned much more heavily toward the “service” part of that equation. Keeping this general theme in mind, I’ll dive deeper into how each software’s features compare, so you can decide which use case might best fit your needs. Let’s compare Intercom and Zendesk using the help desk features they have. Essentially, Desku is not an option but a reliable replacement for Zendesk and Intercom that companies can rely on at lower costs and improved performance.

However, it’s essential to recognize that Zendesk has its own array of strengths, particularly in its comprehensive and versatile customer support platform. Both Zendesk and Intercom are customer support management solutions that offer features like ticket management, live chat and messaging, https://chat.openai.com/ automation workflows, knowledge centers, and analytics. Zendesk has traditionally been more focused on customer support management, while Intercom has been more focused on live support solutions like its chat solution. Zendesk and Intercom offer help desk management solutions to their users.

The platform is recognized for its ability to resolve a significant portion of common questions automatically, ensuring faster response times. This exploration aims to provide a detailed comparison, aiding businesses in making an informed decision that aligns with their customer service goals. Both Zendesk and Intercom offer robust solutions, but the choice ultimately depends on specific business needs. Intercom built additional tools to aid in marketing and engagement to supplement its customer service solution. But we doubled down and created a truly full-service CX solution capable of handling any support request.

Zendesk is ideal for businesses seeking to enhance their customer service processes and maintain a high level of customer satisfaction across all communication channels. Determining whether Zendesk is better than Intercom hinges on your unique customer support and engagement requirements. Zendesk excels as a robust and versatile customer support platform, offering comprehensive tools for managing customer inquiries and support operations across various channels. If your business values a feature-rich and customizable solution for customer interactions, Zendesk may be the better choice. It’s known for its unified agent workspace which combines different communication methods like email, social media messaging, live chat, and SMS, all in one place. This makes it easier for support teams to handle customer interactions without switching between different systems.

Those same tools also increase customer retention by 27% while saving 23% on sales and marketing costs. It introduces shared inboxes tailored for different teams, such as sales, marketing, and customer success. These shared inboxes facilitate seamless customer interactions across multiple channels, ensuring that teams can collaborate efficiently and maintain consistent, top-notch support. Determining whether Intercom can effectively replace Zendesk depends on your specific customer support and engagement requirements. When comparing the pricing of Zendesk and Intercom, there are significant differences to take into account.

Databeys #1 CRM Business Consultant Expert in DubaiIn this article, we will compare Intercom and Zendesk, highlighting their features, benefits, and drawbacks. It delivers a multi-channel support system with customer service automation. You can set business rules, SLA, and ticket routing based on the agent’s skills, language, and expertise. You can foun additiona information about ai customer service and artificial intelligence and NLP. Each message will have identifiers so that they will be easy to recognize at a glance. As a result, you’ll be able to see the sender, anyone who replied, and the dates of their interaction.

These are both still very versatile products, so don’t think you have to get too siloed into a single use case.

Because Intercom started as a live chat service, its messenger functionality is very robust. It feels very modern, and Intercom offers some advanced messenger features that Zendesk does not. Zendesk started in 2007 as a web-based SaaS product for managing incoming customer support requests. Since then, it has evolved into a full-fledged CRM that offers Chat PG a suite of software applications to its over 160,000 customers like Uber, Siemens, and Tesco. ThriveDesk is a help desk software tailor-made for businesses seeking extensive features and a powerful yet simple live chat assistant. Even better, it’s the most cost-effective, lightweight, and speedy live chat solution available for Shopify business owners.

Difference between Intercom vs ZendeskZendesk offers robust, pre-built reports for sales and support teams. Here are our top reporting and analytics features and an overview of where Intercom’s reporting limitations lie. In today’s world of fast-paced customer service and high customer expectations, it’s essential for business leaders to equip their teams with the best support tools available. Zendesk and Intercom both offer noteworthy tools, but if you’re looking for a full-service solution, there is one clear winner. But they also add features like automatic meeting booking (in the Convert package), and their custom inbox rules and workflows just feel a little more, well, custom. I’ll dive into their chatbots more later, but their bot automation features are also stronger.

In the dynamic landscape of customer support platforms, choosing between Zendesk and Intercom depends on various factors such as budget, specific business requirements, and long-term goals. While Zendesk excels in providing comprehensive customer service solutions and extensive integrations, Intercom stands out with its personalized messaging approach and sophisticated sales automation tools. Businesses should carefully evaluate their needs and consider scalability, user-friendliness, and integration capabilities before deciding on the platform that best suits their requirements.

They both offer some state-of-the-art core functionality and numerous unusual features. Zendesk is billed more as a customer support and ticketing solution, while Intercom includes more native CRM functionality. Intercom isn’t quite as strong as Zendesk in comparison to some of Zendesk’s customer support strengths, but it has more features for sales and lead nurturing. Overall, I actually liked Zendesk’s user experience better than Intercom’s in terms of its messaging dashboard.

• These capabilities enable businesses to streamline their sales processes, prioritize leads effectively, and manage their sales pipelines with greater efficiency and precision.
• The Intercom vs. Zendesk pricing may be justified by the value-added services and minor features that they have for their all-in-one pricing.
• The platform offers Zendesk Talk as its call center solution to keep up with other help desks.
• Efficient customer service and support capabilities are fundamental for maintaining high customer satisfaction levels.
• You can set up email sequences that specify how and when leads and contacts are engaged.

Intercom stands out for its modern and user-friendly messenger functionality, which includes advanced features with a focus on automation and real-time insights. Its AI Chatbot, Fin, is particularly noted for handling complex queries efficiently. When it comes to advanced workflows and ticketing systems, Zendesk boasts a more full-featured solution. Due to our intelligent routing capabilities and numerous automated workflows, our users can free up hours to focus on other tasks.

The Zendesk chat tool has most of the necessary features like shortcuts (saved responses), automated triggers, and live chat analytics. Intercom is more for improving sales cycle and customer relationships, while Zendesk has everything a customer support representative can dream about, but it does lack wide email functionality. On the other hand, it provides call center functionalities, unlike Intercom. Intercom has a wider range of uses out of the box than Zendesk, though by adding Zendesk Sell, you could more than make up for it. Both options are well designed, easy to use, and share some pretty key functionality like behavioral triggers and omnichannel-ality (omnichannel-centricity?). But with perks like more advanced chatbots, automation, and lead management capabilities, Intercom could have an edge for many users.

SF-based Zendesk cuts dozens of Calif. managers, 8% of staff – SFGATESF-based Zendesk cuts dozens of Calif. managers, 8% of staff.

Posted: Thu, 01 Jun 2023 07:00:00 GMT [source]

Intercom enables customers to self-serve through its messaging platform. Agents can easily find resources for customers from their agent workspace. Intercom’s integration capabilities are limited, and some apps don’t integrate well with third-party customer service technology. This can make it more difficult to import CRM data and obtain complete context from customer data. For example, Intercom’s Salesforce integration doesn’t create a view of cases in Salesforce. Intercom also has an omnichannel customer service solution, but it’s fairly limited, with no native voice capabilities and minimal voice integrations.

Zendesk is among the industry’s best ticketing and customer support software, and most of its additional functionality is icing on the proverbial cake. Intercom, on the other hand, is designed to be more of a complete solution for sales, marketing, and customer relationship nurturing. You can use it for customer support, but that’s not its core strength. Both Intercom and Zendesk have proven to be valuable tools for businesses looking to provide excellent customer support. Evaluate their features, compare them based on your business needs, and choose the one that aligns best with your goals and objectives. Efficient customer service and support capabilities are fundamental for maintaining high customer satisfaction levels.

If your organization aims to enhance customer engagement through live chat, in-app messaging, and proactive outreach, Intercom might serve as a viable alternative to Zendesk. Both solutions provide a campaign tool, live chat, and a knowledge base. We will compare those customer service solutions in terms of functionality and price. To begin with, putting help desk platforms “side by side” is a thankless job as software differs in functionality, price, and purposes. The compared vendors share a strategy of delivering their services as either separate add-ons or all-in-one tools.

Zendesk is renowned for its comprehensive toolset that aids in automating customer service workflows and fine-tuning chatbot interactions. Its strengths are prominently seen in multi-channel support, with effective email, social media, and live chat integrations, coupled with a robust internal knowledge base for agent support. Intercom, while differing from Zendesk, offers specialized features aimed at enhancing customer relationships. Founded as a business messenger, it now extends to enabling support, engagement, and conversion. While both platforms offer email marketing tools, Zendesk’s email marketing features are more robust and comprehensive. Zendesk’s email marketing functionalities include advanced segmentation options, powerful automation tools, and detailed email tracking capabilities.

• Zendesk provides limited customer support for its basic plan users, along with costly premium assistance options.
• Zendesk boasts an extensive array of integration options, with over 1,500 apps in its ecosystem.
• With Zendesk Sell, you can also customize how deals move through your pipeline by setting pipeline stages that reflect your sales cycle.
• For instance, it can use past interactions and behaviors to tailor recommendations or responses.
• You can even finagle some forecasting by sourcing every agent’s assigned leads.
• It is handy for both sides since users can get in touch with customer support teams via a chat widget placed right on the website.

Zendesk and Intercom are prominent players in the field of customer support and engagement platforms, each offering unique capabilities and advantages to address varying user requirements. Intercom is a customer relationship management (CRM) software company that provides a suite of tools for managing customer interactions. The company was founded in 2011 and is headquartered in San Francisco, California.

If not, then you should because it will ease much of your workload as you would not have to waste your precious time in finding the helpdesk operator, plus zero management issues. While both Zendesk and Intercom offer ways to track your sales pipeline, each platform handles the process a bit differently. Zendesk and Intercom both have an editor preview feature that makes it easier to add images, videos, call-to-action buttons, and interactive guides to your help articles.

Intercom focuses on providing personalized customer messaging and support at every stage of the customer lifecycle. Its conversational support approach, powerful automation capabilities, and in-depth analytics empower businesses to deliver tailored and effective customer experiences. Zendesk and Intercom also both offer analytics and reporting capabilities that allow businesses to analyze and monitor customer agents’ productivity. As a result, companies can identify trends and areas for improvement, allowing them to continuously improve their support processes and provide better service to their customers. This feature ensures that each customer request is handled by the best-suited agent, improving the overall efficiency of the support team.

When comparing the automation and AI features of Zendesk and Intercom, both platforms come with unique strengths and weaknesses. Intercom, on the other hand, is ideal for those focusing on CRM capabilities and personalized customer interactions. Intercom’s solution offers several use cases, meaning the product’s investments and success resources have a broad focus. But this also means the customer experience ROI tends to be lower than what it would be if you went with a best-in-class solution like Zendesk. However, as Monese grew and eyed a European expansion, it became clear that the company needed to centralize data in a single solution that would scale along with them.

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Established in 1943, the Federal Inland Revenue Service (FIRS) of Nigeria has a storied history deeply rooted in the nation’s fiscal evolution. Initially known as the Inland Revenue Department, it underwent several structural changes before becoming the FIRS in 1958. Over the decades, FIRS has played a pivotal role in shaping Nigeria’s tax policies, revenue generation, and economic development. The agency’s mandate involves assessing, collecting, and accounting for federal taxes, ensuring compliance with tax laws, and fostering taxpayer education. As Nigeria’s economic landscape evolved, FIRS adapted to meet the challenges of a dynamic tax environment. Today, FIRS stands as a cornerstone in Nigeria’s fiscal framework, contributing significantly to government revenue and playing a vital role in the nation’s financial sustainability.

Securing a job at the Federal Inland Revenue Service (FIRS) is a significant career goal for many individuals aspiring to contribute to the fiscal and economic development of Nigeria. The FIRS plays a crucial role in revenue generation and tax administration, making the application process competitive. To guide prospective applicants, let’s explore the key steps involved in applying for a job at FIRS.

1. Research Available Positions:– Regularly check the FIRS official website for updated information on available job positions.

– Familiarize yourself with the different departments and roles within FIRS to identify opportunities that align with your skills and qualifications.

1. Educational and Professional Requirements:– Ensure you meet the educational and professional qualifications specified for the desired position.

– FIRS often seeks candidates with backgrounds in finance, accounting, economics, law, and related fields. Academic excellence and relevant certifications can enhance your application.

1. Create an Account on the FIRS Recruitment Portal:– Visit the FIRS official recruitment portal and create a personal account.

– Fill in accurate personal and educational information, as this will be crucial during the application process.

1. Complete the Application Form:– Carefully fill out the online application form, providing detailed information about your academic background, work experience, and relevant skills.

– Double-check for accuracy before submitting your application to avoid any errors.

1. Prepare Required Documents:– Gather necessary documents, including your resume, academic certificates, professional certifications, and any other supporting documents specified in the job advertisement.

– Ensure that these documents are well-organized and readily available for submission.

1. Submit Application:– After completing the application form and attaching the required documents, submit your application through the FIRS recruitment portal.

– Keep a record of your application reference number for future correspondence.

1. Prepare for Assessments and Interviews:– Be ready for any pre-employment assessments or tests that may be part of the recruitment process.

– If shortlisted, prepare thoroughly for interviews, showcasing your understanding of tax administration and your ability to contribute to FIRS objectives.

1. Stay Informed:– Regularly check the status of your application on the FIRS portal.

– Be responsive to any communication from FIRS regarding the status of your application or additional requirements.

1. Network and Seek Guidance:– Connect with professionals in the field of tax administration and revenue generation.

– Seek advice from individuals who have successfully navigated the FIRS recruitment process to gain insights and tips.

1. Be Patient and Persistent:– The FIRS recruitment process can be competitive, and delays may occur.

– Maintain patience, stay positive, and continue refining your skills while waiting for updates on your application.

In conclusion, applying for a job at the Federal Inland Revenue Service requires meticulous preparation, adherence to guidelines, and a strong commitment to contributing to the nation’s economic growth. By following these steps and showcasing your qualifications effectively, you increase your chances of making a meaningful impact within FIRS.

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Streamlabs Chatbot Commands For Mods Full 2024 ListThis can range from handling giveaways to managing new hosts when the streamer is offline. Work with the streamer to sort out what their priorities will be. Sometimes a streamer will ask you to keep track of the number of times they do something on stream. The streamer will name the counter and you will use that to keep track. Here’s how you would keep track of a counter with the command !

To get started, all you need to do is go HERE and make sure the Cloudbot is enabled first.

Click here to enable Cloudbot from the Streamlabs Dashboard, and start using and customizing commands today. You can change the message template to anything, as long as you leave a “#” in the template. This is where your actually counter numbers will go. The biggest difference is that your viewers don’t need to use an exclamation mark to trigger the response.

Streamlabs ChatbotIf you’ve already set up Nightbot and would like to switch to Streamlabs Cloudbot, you can use our importer tool to transfer settings quickly. Imagine hundreds of viewers chatting and asking questions. Responding to each person is going to be impossible.

It is best to create Streamlabs chatbot commands that suit the streamer, customizing them to match the brand and style of the stream. Today, we will quickly cover how to import Nightbot commands and other features from different chat bots into Streamlabs Desktop. Twitch now offers an integrated poll feature that makes it soooo much easier for viewers to get involved. In my opinion, the Streamlabs poll feature has become redundant and streamers should remove it completely from their dashboard.

Variables are pieces of text that get replaced with data coming from chat or from the streaming service that you’re using. Viewers can use the next song command to find out what requested song will play next. Like the current song command, you can also include who the song was requested by in the response. Similar to a hug command, the slap command one viewer to slap another. The slap command can be set up with a random variable that will input an item to be used for the slapping.

What is Streamlabs CloudbotWith 26 unique features, Cloudbot improves engagement, keeps your chat clean, and allows you to focus on streaming while we take care of the rest. As a streamer, you always want to be building a community. Having a public Discord server for your brand is recommended as a meeting place for all your viewers. Having a Discord command will allow viewers to receive an invite link sent to them in chat. An 8Ball command adds some fun and interaction to the stream.

In the connections-window, select the Discord Bot tab3. Choosing between Streamlabs Cloudbot and Streamlabs Chatbot depends stream labs chat bot on your specific needs and preferences as a streamer. If you prioritize ease of use, the ability to have it running at any time, and quick setup, Streamlabs Cloudbot may be the ideal choice. However, if you require more advanced customization options and intricate commands, Streamlabs Chatbot offers a more comprehensive solution. Commands can be used to raid a channel, start a giveaway, share media, and much more. Depending on the Command, some can only be used by your moderators while everyone, including viewers, can use others.

Luci is a novelist, freelance writer, and active blogger. A journalist at heart, she loves nothing more than interviewing the outliers of the gaming community who are blazing a trail with entertaining original content. When she’s not penning an article, coffee in hand, she can be found gearing her shieldmaiden or playing with her son at the beach. Today, we’ll be teaching you everything you need to know about running a Poll in Cloudbot for Streamlabs. This is useful for when you want to keep chat a bit cleaner and not have it filled with bot responses. The Reply In setting allows you to change the way the bot responds.

Streamlabs Chatbot Commands: Sound EffectsThe only thing that Streamlabs CAN’T do, is find a song only by its name. You have to find a viable solution for Streamlabs currency and Twitch channel points to work together. Hugs — This command is just a wholesome way to give you or your viewers a chance to show some love in your community. We hope you have found this list of Cloudbot commands helpful. Remember to follow us on Twitter, Facebook, Instagram, and YouTube.

A lurk command can also let people know that they will be unresponsive in the chat for the time being. The added viewer is particularly important for smaller streamers and sharing your appreciation is always recommended. If you are a larger streamer you may want to skip the lurk command to prevent spam in your chat.

Gloss +m $mychannel has now suffered $count losses in the gulag. Make use of this parameter when you just want

to output a good looking version of their name to chat. Make use of this parameter when you just want to

output a good looking version of their name to chat. If you’re looking to implement those kinds of commands on your channel, here are a few of the most-used ones that will help you get started. Followage, this is a commonly used command to display the amount of time someone has followed a channel for.

Otherwise, you will end up duplicating your commands or messing up your channel currency. Shoutout — You or your moderators can use the shoutout command to offer a shoutout to other streamers you care about. Add custom commands and utilize the template listed as ! Twitch commands are extremely useful as your audience begins to grow. Streamlabs Chatbot Commands are the bread and butter of any interactive stream. Streamlabs chatbot allows you to create custom commands to help improve chat engagement and provide information to viewers.

Before creating timers you can link timers to commands via the settings. This means that whenever you create a new timer, a command will also be made for it. A betting system can be a fun way to pass the time and engage a small chat, but I believe it adds unnecessary spam to a larger chat. It’s great to have all of your stuff managed through a single tool.

Ultimately, both bots have their strengths and cater to different streaming styles. Trying each bot can help determine which aligns better with your streaming goals and requirements. Streamlabs Chatbot can join your discord server to let your viewers know when you are going live by automatically announce when your stream goes live…. To use Commands, you first need to enable a chatbot. Streamlabs Cloudbot is our cloud-based chatbot that supports Twitch, YouTube, and Trovo simultaneously.

All they have to do is say the keyword, and the response will appear in chat. Choose what makes a viewer a “regular” from the Currency tab, by checking the “Automatically become a regular at” option and choosing the conditions. You can foun additiona information about ai customer service and artificial intelligence and NLP. So USERNAME”, a shoutout to them will appear in your chat.

Today we are kicking it off with a tutorial for Commands and Variables. If you have any questions or comments, please let us know. Variables are sourced from a text document stored on your PC and can be edited at any time. Each variable will need to be listed on a separate line.

Go to the default Cloudbot commands list and ensure you have enabled ! Adding a chat bot to your Twitch or YouTube live stream is a great way to give your viewers a way to engage with the stream. Streamlabs Cloudbot comes with interactive minigames, loyalty, points, and even moderation features to help protect your live stream from inappropriate content.

Shoutout commands allow moderators to link another streamer’s channel in the chat. Typically shoutout commands are used as a way to thank somebody for raiding the stream. We have included an optional line at the end to let viewers know what game streamlabs chatbot commands the streamer was playing last. Next, head to your Twitch channel and mod Streamlabs by typing /mod Streamlabs in the chat. Remember, regardless of the bot you choose, Streamlabs provides support to ensure a seamless streaming experience.

If you have a Streamlabs Merch store, anyone can use this command to visit your store and support you. Learn more about the various functions of Cloudbot by visiting our YouTube, where we have an entire Cloudbot tutorial playlist dedicated to helping you. First, navigate to the Cloudbot dashboard on Streamlabs.com and toggle the switch highlighted in the picture below. To get familiar with each feature, we recommend watching our playlist on YouTube. These tutorial videos will walk you through every feature Cloudbot has to offer to help you maximize your content.

Feel free to use our list as a starting point for your own. $arg1 will give you the first word after the command and $arg9 the ninth. If these parameters are in the

command it expects them to be there if they are not entered the command will not post. Set up rewards for your viewers to claim with their loyalty points. Check out part two about Custom Command Advanced Settings here.

How to Use Counters in StreamlabsA current song command allows viewers to know what song is playing. This command only works when using the Streamlabs Chatbot song requests feature. If you are allowing stream viewers to make song suggestions then you can also add the username of the requester to the response. Having a lurk command is a great way to thank viewers who open the stream even if they aren’t chatting.

Displays a random user that has spoken in chat recently. In case of Twitch it’s the random user’s name

in lower case characters. Displays the target’s id, in case of Twitch it’s the target’s name in lower case characters. Make sure to use $targetid when using $addpoints, $removepoints, $givepoints parameters.

As a streamer you tend to talk in your local time and date, however, your viewers can be from all around the world. When talking about an upcoming event it is useful to have a date command so users can see your local date. Uptime commands are common as a way to show how long the stream has been live. It is useful for viewers that come into a stream mid-way. Uptime commands are also recommended for 24-hour streams and subathons to show the progress. Merch — This is another default command that we recommend utilizing.

With the command enabled viewers can ask a question and receive a response from the 8Ball. You will need to have Streamlabs read a text file with the command. The text file location will be different for you, however, we have provided an example. Each 8ball response will need to be on a new line in the text file. A hug command will allow a viewer to give a virtual hug to either a random viewer or a user of their choice. Streamlabs chatbot will tag both users in the response.

The $username option will tag the user that activated the command, whereas $targetname will tag a user that was mentioned when activating the command. When streaming it is likely that you get viewers from all around the world. A time command can be helpful to let your viewers know what your local time is. This post will cover a list of the Streamlabs commands that are most commonly used to make it easier for mods to grab the information they need.

Displays the user’s id, in case of Twitch it’s the user’s name in lower case characters. Make sure to use $userid when using $addpoints, $removepoints, $givepoints parameters. When first starting out with Chat PG scripts you have to do a little bit of preparation for them to show up properly. By following the steps below you should… Cloudbot is an updated and enhanced version of our regular Streamlabs chat bot.

Promoting your other social media accounts is a great way to build your streaming community. Your stream viewers are likely to also be interested in the content that you post on other sites. You can have the response either show just the username of that social or contain a direct link to your profile.

Best Streamlabs chatbot commands – Dot EsportsBest Streamlabs chatbot commands.

Posted: Thu, 04 Mar 2021 08:00:00 GMT [source]

Below is a list of commonly used Twitch commands that can help as you grow your channel. If you don’t see a command you want to use, you can also add a custom command. To learn about creating a custom command, check out our blog post here.

Wins $mychannel has won $checkcount(!addwin) games today. You can tag a random user with Streamlabs Chatbot by including $randusername in the response. Streamlabs will source the random user out of your viewer list. Watch time commands allow your viewers to see how long they have been watching the stream. It is a fun way for viewers to interact with the stream and show their support, even if they’re lurking. If the streamer upgrades your status to “Editor” with Streamlabs, there are several other commands they may ask you to perform as a part of your moderator duties.

Feature commands can add functionality to the chat to help encourage engagement. Other commands provide useful information to the viewers and help promote the streamer’s content without manual effort. Both types of commands are useful for any growing streamer.

Better Twitch TVCommands help live streamers and moderators respond to common questions, seamlessly interact with others, and even perform tasks. You can foun additiona information about ai customer service and artificial intelligence and NLP. Cloudbot from Streamlabs is a chatbot that adds entertainment and moderation features for your live stream. It automates tasks like announcing new followers and subs and can send messages of appreciation to your viewers. Cloudbot is easy to set up and use, and it’s completely free. With a chatbot tool you can manage and activate anything from regular commands, to timers, roles, currency systems, mini-games and more. Open your Streamlabs Chatbot and navigate to connections in the bottom left corner2.

Streamlabs Chatbot allows viewers to register for a giveaway free, or by using currency points to pay the cost of a ticket. Again, depending on your chat size, you may consider adding a few mini games. Some of the mini-games are a super fun way for viewers to get more points ! You can add a cooldown of an hour or more to prevent viewers from abusing the command. Once it expires, entries will automatically close and you must choose a winner from the list of participants, available on the left side of the screen.

Cheers, for example, will activate the sound effect. If you want to take your Stream to the next level you can start using advanced commands using your own scripts. Timers are commands that are periodically https://chat.openai.com/ set off without being activated. You can use timers to promote the most useful commands. Typically social accounts, Discord links, and new videos are promoted using the timer feature.

I would recommend adding UNIQUE rewards, as well as a cost for redeeming SFX, mini games, or giveaway tickets, to keep people engaged. If you choose to activate Streamlabs points on your channel, you can moderate them from the CURRENCY menu. Don’t forget to check out our entire list of cloudbot variables. To add custom commands, visit the Commands section in the Cloudbot dashboard. If you are unfamiliar, adding a Media Share widget gives your viewers the chance to send you videos that you can watch together live on stream. This is a default command, so you don’t need to add anything custom.

• Don’t forget to check out our entire list of cloudbot variables.
• First, navigate to the Cloudbot dashboard on Streamlabs.com and toggle the switch highlighted in the picture below.
• We hope you have found this list of Cloudbot commands helpful.
• With 26 unique features, Cloudbot improves engagement, keeps your chat clean, and allows you to focus on streaming while we take care of the rest.

Commands have become a staple in the streaming community and are expected in streams. Some commands are easy to set-up, while others are more advanced. We will walk you through all the steps of setting up your chatbot commands.

If you have a Streamlabs tip page, we’ll automatically replace that variable with a link to your tip page. Now click “Add Command,” and an option to add your commands will appear. Sound effects can be set-up very easily using the Sound Files menu. All you have to do is to toggle them on and start adding SFX with the + sign. From the individual SFX menu, toggle on the “Automatically Generate Command.” If you do this, typing !

Like many other song request features, Streamlabs’s SR function allows viewers to curate your song playlist through the bot. I’ve been using the Nightbot SR for as long as I can remember, but switched to the Streamlabs one after writing this guide. And 4) Cross Clip, the easiest way to convert Twitch clips to videos for TikTok, Instagram Reels, and YouTube Shorts. An Alias allows your response to trigger if someone uses a different command. In the picture below, for example, if someone uses ! Customize this by navigating to the advanced section when adding a custom command.

Your import will queue after you allow authorization. Please note, this process can take several minutes to finalize. Not everyone knows where to look on a Twitch channel to see how many followers a streamer has and it doesn’t show next to your stream while you’re live. It comes with a bunch of commonly used commands such as ! Once you have done that, it’s time to create your first command. A user can be tagged in a command response by including $username or $targetname.

Chat commands and info will be automatically be shared in your stream. Do this by adding a custom command and using the template called ! Displays the target’s or user’s id, in case of Twitch it’s the target’s or user’s name in lower case

characters. Make sure to use $touserid when using $addpoints, $removepoints, $givepoints parameters.

From the Counter dashboard you can configure any type of counter, from death counter, to hug counter, or swear counter. Sometimes, viewers want to know exactly when they started following a streamer or show off how long they’ve been following the streamer in chat. If a command is set to Chat the bot will simply reply directly in chat where everyone can see the response. If it is set to Whisper the bot will instead DM the user the response. The Whisper option is only available for Twitch & Mixer at this time.

While there are mod commands on Twitch, having additional features can make a stream run more smoothly and help the broadcaster interact with their viewers. We hope that this list will help you make a bigger impact on your viewers. Find out how to choose which chatbot is right for your stream. As the name suggests, this is where you can organize your Stream giveaways.

If you want to learn more about what variables are available then feel free to go through our variables list HERE. If you aren’t very familiar with bots yet or what commands are commonly used, we’ve got you covered. In this new series, we’ll take you through some of the most useful features available for Streamlabs Cloudbot. We’ll walk you through how to use them, and show you the benefits.

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7 Key Steps To Implementing AI In Your Business in 2024 Free eBookBusinesses are employing artificial intelligence (AI) in a variety of ways to improve efficiencies, save time and decrease costs. With continued advancements, AI is quickly becoming a precious resource for companies across industries. To better understand how businesses use AI tools, Forbes Advisor surveyed 600 business owners using or planning to incorporate AI in business.

Navigating the AI landscape: 5 essential insights for CEOs – Pacific Business News – The Business JournalsNavigating the AI landscape: 5 essential insights for CEOs – Pacific Business News.

Posted: Mon, 01 Apr 2024 12:56:00 GMT [source]

One of the benefits of chatbots is that they can provide 24/7 customer support, which can help businesses improve their customer service experience and reduce response times. By automating repetitive tasks such as answering FAQs, chatbots can also help businesses reduce the workload on their customer service teams by freeing up agents to focus on more complex tasks. Artificial intelligence (AI) has become essential for businesses to streamline operations and improve overall efficiency. AI-powered tools can help companies automate time-consuming tasks, gain insights from vast data and make informed decisions. Business owners are optimistic about how ChatGPT will improve their operations. A resounding 90% of respondents believe that ChatGPT will positively impact their businesses within the next 12 months.

QuickBooks SupportThey should become a series of scalable solutions but, to become that, you need to build their foundations on high-quality data — while the more data you have, the better your AI will work. Whichever approach seems best, it’s always worth researching existing solutions before taking the plunge with development. If you find a product that serves your needs, then the most cost-effective approach is likely a direct integration. On the other, an increase in consumer demand, driven by better quality and increasingly personalized AI-enhanced products. I’m teaching a new course this semester on cognitive technologies (AKA artificial intelligence) to Babson MBAs. Many of them are new to this set of technologies, and seeing the topic through my students’ eyes has made me realize how overwhelming it can be.

And then you look at responsible AI and responsible AI is a huge growing area. Then, implement AI in small, manageable areas of your business where it can have an immediate impact. For instance, if your goal is to improve customer service, start by integrating a simple AI chatbot that can handle basic inquiries. This allows you to gauge both the effectiveness of AI in your operations and your team’s ability to adapt.

But with the right approach, AI can be transformational for your business. Let’s look at a local beauty salon, where the personal touch is everything. The right recommendations can turn a one-time client into a loyal customer.

For example, consultants at a local consulting firm travel frequently to meet clients on-site. In order to track expenses efficiently, they turn to QuickBooks Online to automate some of the processes, ensuring accurate reporting and making tax time easier. Fresh ideas and innovative problem-solving can propel your small business to new heights.

If you’re sitting on poor or insufficient data, the first port of call should be addressing this problem. By ensuring your data is accurate and usable, you unlock AI’s potential to transform underutilized data into strategic insights, driving efficiency and competitive advantage. This can help businesses identify potential fraud in real time and protect themselves from financial losses and reputational damage. Businesses can also use IDP to gain insights from large volumes of documents. With natural language processing (NLP), companies can analyze the content of documents to identify patterns, trends and anomalies, which can help with making better data-driven decisions. As you explore your objectives, don’t lose sight of value drivers (like increased value for your customers or improved employee productivity), as much as better business results.

Some of the things that one should consider when evaluating AI strategy, first, is the cost versus return on investment. There’s brand new types of applications that we’ve never been able to do before.I’m Monica Livingston and I lead the AI Center of Excellence at Intel. Companies can use open-source AI tools and data from third-party providers while continually experimenting, learning, importing fresh data, and refining customer journeys. The power of AI can transform your small business, making it more efficient, productive, and competitive. Embracing AI in your business is about working smarter, not harder—freeing up your time to focus on what you do best—running your business. Embracing AI tools in your business for the first time can feel overwhelming.

Tell them your ideas, explain what you want to achieve, describe a specific problem you’re trying to solve. If they’re duly fascinated with the field, they’ll love the challenge. They’ll explain their thinking, suggest new ways forward and add elements you hadn’t considered. Chat to more than one to get multiple perspectives and go forward with those you want to partner with. Keep an open mind about the potential of the role; this person could end up being your CTO.

Furthermore, 28% of respondents are apprehensive about the potential for bias errors in AI systems. Every idea that you have for a tool you would actually use yourself (a concept known as dogfooding) is key to revolutionizing your company using AI. Map the tool out (perhaps with a second opinion from a pro), add your spec and budget to Replit Bounties and have a prototype within a few weeks. It doesn’t need to be perfectly polished because you’re only using it within your company. Once it starts making your life easier, turn it into a case study and tell your network. If you have any doubts, you may simply choose to outsource your AI development to an agency specialized in big data, AI, and machine learning.

AI agencies not only have the knowledge and experience to maximize your chance for success, but they also have a process that could help avoid any mistakes, both in planning and production. It requires lots of experience and a particular combination of skills to create algorithms that can teach machines to think, to improve, and to optimize your business workflows. Now you know the difference between Artificial Intelligence and Machine Learning, it’s time to consider what you’re looking to achieve, alongside how these two technologies can help you with that. So, our role in making AI accessible is to add AI functionality in these product lines. Being able to run your AI applications on general purpose infrastructure is incredibly important because then your cost for additional infrastructure is reduced.

Concerns Business Owners Have Using Artificial IntelligencePredictive analytics use AI-powered tools to analyze data and predict future events. As a result, businesses can make more informed decisions based on data-driven insights. This can help businesses identify potential risks and opportunities—for example, identifying customers who are likely to churn, which allows companies to take proactive measures to retain these customers. Businesses are turning to AI to a greater degree to improve and perfect their operations. According to the Forbes Advisor survey, businesses are using AI across a wide range of areas.

AI writers are a step in the right direction, but there are many challenges ahead with regards to how to best use them and integrate them into company culture. AI is the idea that machines can mimic human intelligence to perform tasks like image recognition or natural language processing. AI refers to any time a machine mimics human behavior or processes to complete complex tasks that are normally done by people. AI is in the zeitgeist, and most of us interact with it frequently for both business and personal reasons.

It can help with tasks such as analyzing data sets, providing research to back up a hypothesis, creating conversational interfaces and many other things. This guide is packed with insights, strategies, and 6 practical steps for how to get started with AI. So, execute on the AI’s potential with clear measurable milestones.

Half of respondents believe ChatGPT will contribute to improved decision-making (50%) and enable the creation of content in different languages (44%). If you want to ensure this solution is for you, download our free step-by-step guide on how to implement AI in your company. Then, with the support and experience of a domain specialist, you can put your ideas to work and create long-term value using the demanding field that is artificial intelligence. Start with a small sample dataset and use artificial intelligence to prove the value that lies within. Then, with a few wins behind you, roll out the solution strategically and with full stakeholder support.

This concern might be driven in part by the increasing adoption of tools like AI-driven ChatGPT, with 65% of consumers saying they plan to use ChatGPT instead of search engines. Balancing the advantages of AI with potential drawbacks will be crucial for businesses as they continue to navigate the evolving digital landscape. Most business owners think artificial intelligence will benefit their businesses.

With AI, they can turn their booking data and customer preferences into targeted marketing, offering personalized service recommendations to keep clients coming back. Ready to explore the practical applications of AI and open up new possibilities for your business? Here’s a rundown of all the ways you can use AI tools in your business today. AI decreases the time I spend on social media posts and blog articles. Instead, I can focus on marketing campaigns and the strategic decisions that are most important for my business. AI tools can also give me the keywords and headlines that I should use to reach a bigger audience.

From “Hey Alexa, re-order toothpaste” to automating resume scraping for job acquisitions, AI has changed our day-to-day relationship with how technology can help humans. However, knowing the power of AI and using it effectively are two very different things. Just because AI is ubiquitous, it doesn’t mean that you have to rush into it. Implementing the technology without thinking through the strategy, business process and governance can be far more costly than not using AI at all.

The results revealed AI’s impact on areas such as cybersecurity, fraud management, content production and customer support, including the use of top chatbots. AI tools such as ChatGPT are becoming increasingly significant in the business landscape. Survey results indicate that businesses are adopting AI for a variety of applications such as customer service, customer relationship management (CRM) and cybersecurity.

It’s also capable of creating entirely new content based on what it has learned. This is what a day can look like for your business when you have AI in your corner. We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024. We’ll be in your inbox every morning Monday-Saturday with all the day’s top business news, inspiring stories, best advice and exclusive reporting from Entrepreneur. Using these simple but effective approaches will help a person in their business, life and relationships. If it’s not, you are already failing and have some catching up to do.

To prevent security issues when implementing AI, intelligent automation and any new emerging systems think of this like the first time you browsed the internet. A notable concern for businesses surrounding AI integration is the potential for providing misinformation to either the business or its customers. The data reveals that 30% of respondents are concerned about AI-generated misinformation, while 24% worry that it may negatively impact customer relationships. Additionally, privacy concerns are prevalent, with 31% of businesses expressing apprehensions about data security and privacy in the age of AI.

Be smart about where you want your business to go and how you can leverage and innovate with AI. What are some of the problems, challenges and opportunities we’re yet to see in this landscape that you can start working on today? This forward-looking mindset is what’s going to distinguish the exceptional from the rest — and this is what’s going to give you the ultimate edge in the long run.

The other part of getting started with AI altogether is understanding your data. Because in order to train AI models, you need to have your own data sets, or you need to have access to data sets, or you need to license data sets. Chat PG It is clear that AI will play a significant role in crafting compelling and engaging content in the near future. However, there is still a long way to go before we can fully utilize its potential for business purposes.

But keeping your creative juices flowing can be a challenge—one that AI tools are well-positioned to help you meet head-on. Picture a busy bakery, where the staff are as much in demand as their delicious pastries. By deploying an AI chatbot that answers common questions about operating hours and daily specials, their customers stay informed—while staff get to keep their hands on the dough. AI can be your secret weapon, offering benefits in several key areas to transform your business. Melissa Weaver was applying for a VP of HR job at a tech company via video. Companies are also leveraging AI for data aggregation (40%), idea generation (38%) and minimizing safety risks (38%).

A significant concern among businesses when it comes to AI integration is the potential impact on the workforce. The data indicates that 33% of survey participants are apprehensive that AI implementation could lead to a reduction in the human https://chat.openai.com/ workforce. This concern is mirrored by the wider public, with 77% of consumers also expressing apprehension about human job loss due to AI advancements. While business owners see benefits in using AI, they also share some concerns.

How are you going to be transparent with your customers about using AI? How are you protecting your own and customers’ confidential data? Implementing any AI initiative before you’ve answered these questions exposes you to an unnecessary risk. While many of these tools are free and accessible to all, your employees need to know how to assess and implement them in their workflows without inadvertently jeopardizing your business.

In addition, AI is being used to streamline internal communications, plans, presentations and reports (46%). Businesses employ AI for writing code (31%) and website copy (29%) as well. Step two is where you build the tools that you want to use and assess the appetite for making them available to others. Whatever you think about the AI hype and bandwagon that followed, winners are emerging and the gains aren’t slowing down. Be smart, think differently, make the moves that no one else is making, and you might create a business you didn’t realize was possible.

And consider if machines in place of people could better handle specific time-consuming tasks. Introducing generative AI into your organization is a multi-step process that, if implemented correctly, can have a significant how to incorporate ai into your business impact on efficiency and bottom line. In this video, she outlines the initial steps required to assess opportunity, gather resources, and deploy infrastructure when building a generative AI strategy.

How Businesses Are Using Artificial Intelligence In 2024The security aspect of AI has been the primary concern among the business community. Intelligent document processing (IDP) is the automation of document-based workflows using AI technologies. We see a lot of our clients use these tools for things like invoice processing, data entry and contract management, which allows them to save time and resources.

Do you have sufficient skillset and data and need to build an application from the ground up, or do you purchase off-the-shelf? Or you could even customize an off-the-shelf application, and the cost of that model or of that application needs to be such that you have a return on investment. Many companies avoid AI projects entirely because they believe that extracting value from AI solutions requires developing complicated technology first. And while generative AI is making waves in the business world, it’s just one piece of the AI puzzle for small businesses. Companies are investing in AI because they know that it will help them diversify their income sources and make them more competitive in the workplace.

Imagine a small hardware store struggling with managing its inventory. It’s one thing to acknowledge and accept the power of generative AI to transform business operations. It’s another to harness this power in a responsible and constructive manner. While this technology can revolutionize any aspect of your business, there is definitely a wrong and a right way to implement it. Many think that these gains will come from tech giants like Apple and Microsoft, but that’s simply not the case. I believe that more than half of the potential value created by AI in various sectors could come from entirely new businesses and applications that do not exist today.

Many AI tools can help you with content creation in order to save time for the truly important things. In the old days, it took me several hours to research a topic and write a blog article; through the power of AI tools, I can create 60-70% of the blog articles and save a lot of hours. One of the most exciting ways businesses are leveraging AI is through advanced virtual assistant capabilities. Imagine having a digital colleague that can understand images, process text, and even learn from interactions to provide personalized assistance. With AI-powered virtual assistants, tasks that once required human intervention can now be automated, freeing up valuable time and resources for higher-level strategic initiatives. Sales forecasting uses AI tools to help predict future sales trends.

When she’s not trying out the latest tech or travel blogging with her family, you can find her curling up with a good novel. Business owners also anticipate improved decision-making (48%), enhanced credibility (47%), increased web traffic (57%) and streamlined job processes (53%). It’s hard to deny, AI is the future of business — and sooner or later, the majority of companies will have to implement it to stay competitive. Take a step-by-step tour through the entire Artificial Intelligence implementation process, learning how to get the best results.

What is interesting about AI is that all these models are scripts or pieces of code humans have been training for years. With this new era of AI, there is much more that businesses can do to benefit their internal operations and final customers. Business owners expressed concern over technology dependence, with 43% of respondents worrying about becoming too reliant on AI. On top of that, 35% of entrepreneurs are anxious about the technical abilities needed to use AI efficiently.

One of the benefits of sales forecasting is that it can help businesses to identify potential sales opportunities. Companies can identify areas to increase sales and improve revenue by analyzing sales data and market trends. Sales forecasting can also help businesses optimize their inventory management. By predicting future sales trends, companies can ensure they have the right products in stock to meet demand.

AI-powered marketing tools can act as your marketing assistant, helping you shape—and implement—your strategy, and create personalized experiences for your customers. AI has the power to gather, analyze, and utilize enormous volumes of individual customer data to achieve precision and scale in personalization. The experiences of Mercury Financial, CVS Health, and Starbucks debunk the prevailing notion that extracting value from AI solutions is a technology-building exercise. That thinking holds companies back from capturing the power of AI.

For these smaller models for running inference, we recommend the 4th Generation Intel Xeon Scalable Processor. Most data centers have Xeon processors in their install base, so they’re already there. As well as our core processors, which are for client devices like notebooks and desktops.

However, a common threat that stands in the way of entrepreneurial innovation is reducing the AI revolution to merely an IT problem. Entrepreneurs who want to play the long game should look at AI not as a question of technology, but as a fundamental shift in how they innovate and do business. Monitoring thousands of transactions simultaneously can become problematic if you don’t have the proper structure. These models of AI are customizable to a business as long as you find the right product or service company in the market. In this article, I’ll discuss five ways business leaders can implement AI in their business development strategies.

Fifty-eight percent believe ChatGPT will create a personalized customer experience, while 70% believe that ChatGPT will help generate content quickly. The majority of business owners believe that ChatGPT will have a positive impact on their operations, with a staggering 97% identifying at least one aspect that will help their business. Among the potential benefits, 74% of respondents anticipate ChatGPT assisting in generating responses to customers through chatbots. Next, get more clarity and a sense of feasibility by talking to developers about productizing your business.

• And if you were to try the same, would you know how to achieve the best results?
• Implementing any AI initiative before you’ve answered these questions exposes you to an unnecessary risk.
• I believe that more than half of the potential value created by AI in various sectors could come from entirely new businesses and applications that do not exist today.
• AI is perceived as an asset for improving decision-making (44%), decreasing response times (53%) and avoiding mistakes (48%).
• It doesn’t need to be perfectly polished because you’re only using it within your company.

They are also focusing on improving customer experience through personalized services, instant messaging and tailored advertising. Additionally, AI is enhancing internal business processes such as data aggregation, process automation and SEO tasks. You’ve got to understand what you need AI to do for your business. Is it automating repetitive tasks, enhancing customer service through chatbots or analyzing sales data to predict future trends? By identifying specific, measurable goals, you can avoid the pitfall of implementing AI just for the sake of it and instead focus on solving real-world problems that directly impact your bottom line. While concerns exist, such as technology dependence and potential workforce reduction, most business owners foresee a positive impact from AI implementation.

This can help businesses better plan their operations and allocate resources more effectively. As the CMO of a business automation platform, I’ve witnessed the evolution of intelligent automation and AI firsthand. The interest in digital channels increased even more when the iPhone launched in 2007. A little more than a decade later, we are now using digital tools and systems deeper into business operations. This is where AI and intelligent automation play a significant role in business development. This survey was overseen by the OnePoll research team, which is a member of the MRS and has corporate membership with the American Association for Public Opinion Research (AAPOR).

There are many theories about what might happen as artificial intelligence improves. One theory suggests that we will create a world where we no longer need to work and can spend all our time exploring and living life to its fullest while AI takes care of everything for us. As an emerging area of study, it has already found many applications in business, technology and society. Regardless of the size of your organization, if you haven’t already, now is the time to implement robust governance mechanisms that can uphold and ensure an ethical and responsible use of AI technologies. You can foun additiona information about ai customer service and artificial intelligence and NLP. Katherine Haan, MBA is a former financial advisor-turned-writer and business coach. For over a decade, she’s helped small business owners make money online.

The answers to these questions will help you to define your business needs, then step towards the best solution for your company. Only once you understand this difference can you know which technology to use — so, we’ve given you a little head start below. AI has the power to gather, analyze, and use enormous volumes of individual customer data to tailor the customer journey at every touch point.

AI tools designed for research and analysis can simplify the process—and provide you with data-driven insights. We’ve put together a guide, designed to serve as your roadmap to getting started with AI and successfully leveraging its full potential. In the guide, we explore real-world applications of AI and Machine Learning (ML) and offer actionable insights into leveraging AI to optimize business processes, contain costs and maximize human capital.

Step four is where you decide the role your company will play in building the future and assemble the dream team to make it happen. This means, rather than taking something that already exists and making marginal improvements, you reimagine it entirely, from the top, down. Identify the most fundamental need of your ideal customers, look purely at the outcome you want to achieve, then work backwards from there, without any preconceived notion of what’s possible.

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The Ultimate Guide to Customer Questions & Answers How to Address and Resolve Common QueriesIf the customer has time-sensitive needs, try to resolve the case in the first call but don’t waste time repeating steps or researching irrelevant information. If your reps don’t have the answer, they should ask politely to follow up and explain why that process will yield a faster resolution. As a customer service rep, you might not have any say in when a new shipment will be ordered.

Razorpay has a great product and practically no competitors, but I doubt that that would be the case with you. These are your existing customers who trust you and have certain expectations from you, and when you don’t follow through then they feel that their trust has been betrayed. But due to some unavoidable technical situation, the feature got delayed. He messaged in the WhatsApp support group asking for a refund… And then he called Abhinav!

Calculating how much it costs to resolve each ticket is critical to determining staffing and operating costs. To find your cost per resolution, take your total service department costs for a given time period and divide them by the number of tickets resolved for the same time period. For example, suppose a support rep is resending a package to a customer.

Customer Effort Score (CES) survey questionsFirst and foremost your company is running on this customer’s money (and others like him) so he is damn important. That means somebody in the sales team had to do the hard work of building trust and creating a relationship. If you are a customer support representative then at some point in your career you will face a situation like Ankit.

I’m not sure exactly when that might be just yet (no firm date b/c it’s not slotted yet), but I’d be happy to let you know once it’s launched (kindly offering to follow-up for convenience). When you place your inquiries into categories you are more able to deal with related queries. Inquiries that are labeled with the same category can be assigned to the same agent to deal with to enhance efficiency. When something has gone wrong, this has the potential to leave a black mark on the reputation of your business. Customers are disappointed and you have not created the experience you led them to expect.

Include step-by-step instructions, screenshots, and videos where appropriate. Regularly update the knowledge base to ensure it remains current and relevant. By striving for first contact resolution, you enhance customer satisfaction and reduce the need for customers to follow up on unresolved issues, ultimately decreasing overall contact volumes.

This is your chance to turn a critique into an opportunity for becoming even better. If you’re reading this, chances are you’ve been on the front lines of customer service, or you’re about to be. And let’s be honest, difficult customers are not always a walk in the park. Unfortunately, your customers may experience similar challenges when trying to reach you. If a customer does ask about the outage, just be transparent about the issue.

Empathy is one of the most important customer service skills, and acknowledging their frustration helps them feel heard and appreciated. For example, if customers report long call wait times, it could be that they are calling during peak times of the day when your service team is swamped with higher than normal call volumes. When you do have to follow up on a case, customers will often have different expectations for follow-up communication. Some customers will expect an ongoing chain of updates while others will be more patient.

Sometimes customers just want to offer their feedback about your brand, and you’ll want to have a system in place to capture these types of inquiries. Spontaneous customer feedback is very valuable and you should thank your customers for taking the time to submit feedback. You can foun additiona information about ai customer service and artificial intelligence and NLP. When you keep an eye on these metrics you’ll be able to see where your team is excelling and where they need help. For example, if the first response time of one of your agents is creeping up, this might be a sign they are being assigned too many customer inquiries and they need more help.

Good agent training with a focus on careful listening and acting on customer feedback – good and bad – is the necessary first step. Next, blend training with modern-day analytics to capture every single customer interaction, uncover harmful bottlenecks and suggest proactive solutions. In the end, not all customer complaints will be resolved to the customer’s satisfaction, and some customers may still walk away upset. However, it’s up to you to provide a great experience to reduce these instances where you can. If the customer has an issue with your product or service, having to jump through hoops to get it resolved will only create more frustration. Your service team is on the frontlines with customers every day so their feedback is invaluable for improving the customer experience.

For example, a customer might be having trouble using a feature of a software program, and the customer service representative would help them navigate and use that feature correctly. Your service reps are on the frontlines of customer interaction and satisfaction. You’ll want to recognize reps that solve the most tickets, have the most first-resolution tickets, and deliver high customer satisfaction results. The number of tickets by medium KPI refers to the number of tickets per different channels customers use to reach out to support teams. For example, the total number of individual tickets opened over the phone, via email, live chat, or social media. 66% of people believe that valuing their time is the most important thing in any online customer experience.

Think of your customer service operation like McDonald’s where customers get consistent service across the board. No matter what agent they speak with — whether via chat, email or phone – they are providing consistent answers to customers reporting the same issue. Delays in response time can negatively affect a customer’s interaction with a business, making it one of the most monitored customer service KPIs.

Customer inquiries are any instance in which a customer gets in touch with your company to request information, make a complaint, or share an experience. There are all sorts of reasons why customers might reach out and they are expecting a timely and effective response. When your business sells a product to a customer, it’s making a promise to provide good service that will keep the customer happy and lead to customer satisfaction. Once each customer service query is prioritised, it should be segmented according to the type of request.

If you uncover specific improvement points, train and reward your employees to take action on this feedback and boost morale. There are many types of surveys and customer feedback questions you can ask to get a pulse on your customer service, so it’s important to define your goals before creating your survey. So, it’s no wonder that businesses are turning to customer service surveys to make sure their customers are happy. Meanwhile, resilience is the inner strength that allows the agent to bounce back from tough interactions, ensuring that personal emotions don’t spill over into other interactions. Together, these attributes form the backbone of an effective and empathetic customer service experience. Clear communication is the ability to convey information effectively, ensuring that the message is understood as intended.

You might lose some money in the short term, but you’ll gain a loyal customer. It’s part of the reason why many businesses send gifts to their customers on their birthdays. Don’t be afraid to wow your customers as you seek to problem-solve for them. You could just fix the issue and be on your way, but by creatively meeting their needs in ways that go above and beyond, you’ll create customers that are committed to you and your product. Attitude is everything, and a positive attitude goes a long way in providing excellent customer service. You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about it, and you’ll lose customers over it.

When you treat your customers well through effectively handling their inquiries, they have a positive brand experience which they then share with people they know and online. Responding effectively and quickly to customer inquiries shows that you value your customer’s time, and are willing to go the extra mile to make things right. Customers aren’t going to wait around for a long time for your business to get back to them, and they want an answer yesterday.

Once you’ve analysed the data to see how well you’re handling your customer service queries, it’s time to examine and test different approaches. You’ll need to constantly ask for feedback from your agents, get input from customers, and then edit how you handle your support queue. It’s crucial that you set key performance indicators (KPIs) that you’ll use to track the performance of your customer support team.

Even if your business doesn’t make a mistake, one of your customers will eventually hit a roadblock that leads them to your customer service team. These are the situations where your service reps make or break the customer’s journey. With Qualtrics Customer XM, you can gather customer feedback from every channel with well-timed customer feedback surveys that add to the customer experience. No matter where your customers are, gather data through targeted customer surveys and apply powerful analytics to the data you gather for better insights. Act on your information in a structured, customer-centric way –When you have the customer data analyzed, turn this information into actionable customer intelligence.

How to send customer experience surveysHowever, it can also be incredibly rigid and result in poor support for some of your most valuable customers (those paying your bills). Use surveys, feedback forms, and social media monitoring to collect customer feedback on the effectiveness of your Q&A system. Analyze customer interactions with the knowledge base to identify areas for improvement. Customer service software and ticketing systems allow support teams to efficiently manage and track customer inquiries. These systems help categorize and assign tickets to the appropriate team members, ensuring timely and accurate responses. Call center software can provide your service team with features that streamline operations and complete tasks automatically.

When you analyze the results, you can use this customer data to drive better business decisions that ultimately impact the overall customer experience. Personalized service means understanding and catering to the unique customer queries needs and preferences of each customer, ensuring they feel valued and understood. In an era where automated responses are common, standing out with genuine, tailored service can be a significant differentiator.

AI Customer Service: How To Use Customer Service AI (2023) – ShopifyAI Customer Service: How To Use Customer Service AI ( .

Posted: Mon, 04 Dec 2023 08:00:00 GMT [source]

When done correctly, it not only boosts business revenue but also enhances the customer experience by ensuring customers get the most value. Emotional Intelligence refers to the ability to recognize, understand, and manage our own emotions as well as recognize, understand, and influence the emotions of others. In customer service, EI is essential because interactions often involve heightened emotions, especially when a customer is facing a problem. Consider a customer who calls in to report a defect in a product they purchased. If you jump to conclusions without letting the customer finish their explanation, the customer may feel unheard or misunderstood. When you’ve not heard the customer fully, the solution you offer might also not be accurate.

Making it up to these customers is crucial if you don’t want to lose money and customers. Dealing with your customer’s inquiries generates loyalty to your business as customers know you will look after their interests, and helps with customer retention. And the best way to keep that relationship strong is to deliver a top-notch memorable experience through and through for each and every customer. This means never letting it get to a point where an existing customer would be pissed off.

17. How to Respond to a Customer that Forgot Their PasswordIf you want to increase customer retention, you need to prepare your reps for scenarios they’ll face with difficult or frustrated customers. In this post, we’ll break down the different types of customers complaints as well as the steps your team can take to resolve each one. So, when customer complaints roll in, it’s important to hear them out because these are opportunities to improve the customer experience and prevent potential churn. This allows you to focus on simply asking questions about your customer experience, and waiting for the results to be interpreted and delivered for you. Customer satisfaction (CSAT) surveys are used to understand your customer’s satisfaction levels with your organization’s products, services, or experiences. Include channel-specific questions on a customer survey to assess which customer support channels are the most effective, and which channels need to be revised.

It’s a common part of customer service that tests both your team’s skills and your company’s escalation protocols. When a customer asks to speak to a manager, it’s often because they feel their concerns aren’t being adequately addressed. While this can feel like a failure on the frontline, it’s actually a critical juncture for quality control and service improvement. How you handle the customer’s problem can either escalate the issue or turn it into a learning and improvement opportunity for your entire support team. This data is gold for your product development and customer service teams, helping them identify areas for improvement. The “Something’s Broken” ticket is a common but critical customer service scenario.

Because of such stories, I can say with full conviction that the angriest customers are actually the most precious ones. They can help make disruptive improvements to your product, your systems, and your overall brand image. Don’t make customers angry just to win them over afterwards.But if they are angry for one hour and the reason use that as an opportunity to showcase exceptional service and win them over.

• Understand the customer’s perspective by actively listening to their concerns.
• Open text fields allow your customers to speak to you in their own voice with honest feedback, rather than selecting responses.
• In today’s world, customer preferences, industry trends, and technology are constantly changing.
• This guide will serve as the ultimate customer service scenarios cheat sheet for you to refer to any time you need guidance.
• That’s the power of setting realistic expectations AND ALWAYS overdelivering.

That said, customers don’t always want to talk to someone to get their problem solved — often, they want to quickly resolve their issue themselves. Among consumers, 81% attempt to take care of matters themselves before reaching out to a live representative. Further research shows that 71% want the ability to solve most customer service issues on their own. In fact, most customer service interactions fall into a few common categories.

How to navigate customer service during the holiday seasonEnsure that the knowledge base has intuitive navigation and a user-friendly search feature. Customers should be able to easily find relevant information without getting lost in the website’s structure. There are core skills and specialized skills which vary between businesses and industries. Of course, agents should be encouraged to develop in areas which are of interest, but attention also needs to be paid to tracking incoming query types.

Effective handling of these queries helps build trust and maintain a positive customer experience. One way you can improve first call resolution rates is to add self-service support options to your company’s website. Tools like community forums and a knowledge base can help customers find their own solutions and avoid service calls altogether. This creates a more enjoyable and convenient service experience for your customers. Focus only on the data that you need, not everything that you could possibly gather. It’s also important to only ask one question at a time – add in too many variables, and you can get a confusing answer or no answer at all.

In fact, across the globe, 96% of customers say that customer service is essential in deciding their brand loyalty. And one of the key elements of quality customer service is how you handle customer service queries. You have to understand one thing – It is equally difficult for them to go to another vendor. So, when in the right mindset you can use this single principle to turn any angry customer into the most loyal fan ever! And, once you do, these ‘angry customers’ go out to rave about your fantastic customer support services on social media, giving a nice touch to your company’s value. Return and refund inquiries arise when customers are not satisfied with the product or service they received.

Providing accurate and detailed answers is crucial for customers to make informed purchasing decisions. Leveraging AI to answer and document common questions streamlines this process, easing workload and enhancing customer satisfaction. If you do have to follow up on a case, your service rep should make communication expectations clear.

These questions are often the first point of contact between the customer and the company. This drives hyper-personalized interactions tailored to each customer and makes sure that incoming customer queries go to the right agent. The art of streamlining incoming customer queries starts with truly understanding the voice of the customer at every stage of the customer journey.

Visuals, such as images, infographics, and videos, can enhance understanding and help customers follow instructions more effectively. Including multimedia elements in the knowledge base makes it more engaging and accessible. When handling a constant stream of customer needs daily, it can be overwhelming trying to formulate a plan to resolve the complaints coming in. Empower your service teams to do their best work by following these steps. When your reps begin a customer interaction, they should make note of the case’s urgency.

Sometimes being helpful means anticipating your customers’ needs before they even have to articulate them. In fact, sometimes customers may ask for one thing without realizing that they really need another. For example, if you promise an SLA uptime of 99%, make sure you keep to that standard. If you promise to develop a certain feature in your software in a particular time frame, make sure you deliver on that.

In this article, our panel of experts provide their best practices to help streamline incoming customer queries. Make it easy to solve issues by providing self-service options and being easy to connect with across channels. Next, we’ll cover some best practices your service reps can use daily while interacting with customers to improve their experience. Now that you’ve found the main cause of your customers’ dissatisfaction, it’s time to implement a plan to solve the issue. Did you roll out a new product feature that has a few bugs and is causing consistent complaints across the board?

When dealing with this type of customer complaint, reps should consider what they can do to provide above-and-beyond customer service. Every business has protocol, but it’s sometimes worth bending the rules if that means preventing customer churn. At the very least, reps should pay attention to their tone and body language to ensure they’re displaying a motivated and attentive demeanor.

When you respond effectively to your customer inquiries, you can create a more positive experience for your customers who find it easy and intuitive to get in touch. You don’t keep customers waiting or make them feel like their inquiry is a burden on your support team. Customer service refers to the support and assistance provided by a company to its customers before, during, and after using their products or services. This support can be offered through multiple channels that include email, phone, social media, chat, and in-person interactions.

The questions you ask will help you identify positive patterns or gaps in knowledge. Hearing directly from customers about how your product or service can be improved is gold-dust. You get several ways to gain more sales from the people you want to target. Or they may point out improvement areas, which can help overcome wider customer challenges to purchasing. Either way, you gain valuable information that can help you continuously learn, and improve.

These skills are paramount for anyone in a role who interacts with customers, whether directly or indirectly. They ensure that customers feel valued, heard, and satisfied with the services they receive. Customer retention measures a company’s ability to retain customers over time.

Loyal customers are looking for signs that brands are willing to improve, and customer feedback surveys are one way of proving this. In our research, we found that 58% of respondents felt it was very or extremely important that a company follow up for more info or to fix their issue. Closing the loop means not only fixing an issue, but asking about the experience and taking action to improve. It’s a useful method for listening to your customers, to understand if they’re happy or not with your brand, product or service.

However, you also shouldn’t leave your customer hanging without explaining to them what’s going on. Well-trained agents are more competent and are more easily able to make your customers happy. You should think about whether to make it easier for your agents to help customers by empowering your tier 1 agents. When you help customers with their inquiries, you give them more reasons to recommend your brand.

Businesses who effectively deal with their customer inquiries will enjoy a better brand reputation and more loyal and satisfied customers. It’s shocking to think that many businesses just leave their customer inquiries hanging and never provide a response. There’s nothing worse than contacting a business for help and feeling ignored, or receiving a brusque and unhelpful response. You won’t be able to improve the way your team handles customer inquiries if you don’t keep track of key help desk metrics that help you analyze performance. Important metrics you can track are first contact resolution, first response time, to ticket closure rate. Naturally, you can create processes in your customer support team where they can report common inquiries so your business can tackle the root of the problem.

Provide a clear escalation process to ensure the query is effectively addressed. Ensure timely and effective resolutions to maintain customer satisfaction. Customer service is not just about resolving issues; it’s about building genuine relationships, understanding customer needs, and creating memorable experiences. In addition to resolution times, providing consistent resolutions is also an important metric.

The first step is to understand what is involved in dealing with different enquiries in different channels. Find out what their goals and needs are, then teach them how they can use the product to achieve success. If the product is broken, provide options for immediate replacement and try to determine how it broke. If it was user error, gently point out to the customer how they can avoid this outcome in the future.

When you ask about what a customer thinks, you are perceived as caring about your customer’s experience, and the continued improvement in your product or service quality. Both perceptions help your brand image and lead to customers experiencing positive feelings towards you. It helps to create a relationship with the consumer, and humanizes the brand. With 60% of consumers willing to buy more if they felt cared for by a brand, it’s worthwhile to reach out.

These could be common glitches with the software or support for when things go seriously wrong. When you deflect more queries with self-service, your agents have more time to devote to the more complex inquiries. You can scale your service team to support a growing customer base without the need to hire more Chat PG agents. When you have a customer service policy in place your agents are clear on how to handle customers. They know what to do when a complaint comes in and how the business wishes to deal with it. They can become a better representative of your brand and customers can benefit from a consistent experience.

How to contact Amazon’s customer service after Black Friday and Cyber Monday purchases – MashableHow to contact Amazon’s customer service after Black Friday and Cyber Monday purchases.

Posted: Sun, 26 Nov 2023 08:00:00 GMT [source]

Managers should give their reps the benefit of the doubt but try to get every possible detail. Rather than criticizing the rep’s approach, look for opportunities to teach the agent about preventing these types of situations. If these issues continue to occur, it may be time to take more severe actions. If your team works in a call center, Average Time on Hold (ATH) is one of your most important call center metrics. Customers want fast answers and can’t afford to spend their afternoon with a phone glued to their ear.

When a customer calls in with a question or support ticket, how you handle it will ultimately determine your customer’s satisfaction with their experience. Identify gaps in the information provided and incorporate user-generated content and feedback to fill those gaps. Proactively address emerging customer questions and concerns by updating the knowledge base regularly. Personalize responses by addressing customers by their names and customizing answers based on their specific scenarios. Offer additional assistance beyond the initial query to demonstrate your commitment to customer satisfaction. This allows customers to switch between channels effortlessly providing a holistic view of customer interactions, enabling them to provide efficient and accurate query resolution.

Large language models can further enhance this process, to better contextualize and predict a customer’s area of concern. When you’re supporting a highly technical and customizable product, streamlining https://chat.openai.com/ is no small task – especially at scale. In this new digital era, agents should not only be skilled in voice interactions but also in digital interactions, especially as more customers expect their requests to be handled digitally. A recent survey found that 46% of contact centre leaders reported an increase in customer support channels over the past two years. With the power of intelligent virtual agents, you can automate these common questions and empower customers to self-serve across both voice and digital channels. The best thing you can do for a dissatisfied customer is acknowledge their frustration and validate their feelings.

Customers submit complaints when they are not happy with your service or something has gone wrong. Complaints don’t necessarily have to be from angry customers but most customers with complaints will expect some kind of reparation. Customer complaints need to be dealt with very quickly and with the utmost care and conscientiousness. When you make your customer service policies explicit this raises the standard of service your agents are able to offer. The first step to managing your call centre workflow is to set up a proper organisational chart. Your staff need to know who is responsible for what, the tools at their disposal, and how customer service queries are assigned.

Integrating customer inquiries with social media platforms enables businesses to address questions and concerns raised on social channels. This prompt response not only resolves customer issues but also showcases the brand’s commitment to customer satisfaction. Maybe your service team noticed an influx of customers calling for information that could be better communicated with a self-serve FAQ page or similar option. Creating a knowledge base customers can use to resolve their issues may be the best solution for light troubleshooting. This way customers don’t have to wait on hold and it frees up your service rep’s time to handle more complicated service requests. Make it easy for them to find their own resolution by publishing a knowledge base.

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Chatbots for Education Use Cases & BenefitsHence, when both classes had the same team-based project task, the homogenous nature of the sampling may have attributed to the similarities in the outcome that overshadowed the effect of the ECs. Equally, for motivational belief, which is the central aspect needed to encourage strategic learning behavior (Yen, 2018). Subsequently, motivational beliefs are reflected by perceived self-efficacy and intrinsic values students have towards their cognitive engagement and academic performance (Pintrich & de Groot, 1990). According to Pintrich et al. (1993), self-efficacy and intrinsic value strongly correlate with task value (Eccles & Wigfield, 2002), such as interest, enjoyment, and usefulness.

Peer agents allowed students to ask for help on demand, for instance, by looking terms up, while teachable agents initiated the conversation with a simple topic, then asked the students questions to learn. Motivational agents reacted to the students’ learning with various emotions, including empathy and approval. The surveyed articles used different types of empirical evaluation to assess the effectiveness of chatbots in educational settings. In some instances, researchers combined multiple evaluation methods, possibly to strengthen the findings. Six (16.66%) articles presented educational chatbots that exclusively operate on a mobile platform (e.g., phone, tablet). Examples include Rexy (Benedetto & Cremonesi, 2019), which helps students enroll in courses, shows exam results, and gives feedback.

Limits and future directionsThis means that Google Bard is more likely to be up-to-date on current events, while ChatGPT is more likely to be accurate in its responses to factual questions (AlZubi et al., 2022; Rahaman et al., 2023; Rudolph et al., 2023). Additionally, speech technologies emerged as an area requiring substantial https://chat.openai.com/ improvement, in line with previous results (Jeon et al., 2023). With the exception of Buddy.ai, the voice-based interactions provided very low results due to poor speech recognition and dissatisfaction with the synthesized voice, potentially leading to student anxiety and disengagement.

Nonetheless, certain researchers, including Ayedoun et al. (2015) and Fryer et al. (2019), have indicated that the initial enthusiasm and engagement students show towards chatbots may be short-lived, attributing this to the novelty effect of this technology. One of the significant advantages of chatbots in education industry is their ability to offer immediate feedback. This quick response mechanism is capable of asking about specific aspects of the session or course. Such programs gather comments on various subjects like study material, teaching approaches, assignments, and more.

With a one-time investment, educators can leverage a self-improving algorithm to design online courses and study resources that go beyond the one-size-fits-all approach, dismantling the age-old education structures. Chatbots will be virtual assistants that offer instant help and answer questions whenever students get stuck understanding a concept. Through interactive conversations, thought-provoking questions, and the delivery of intriguing information, chatbots in education captivate students’ attention, making learning an exciting and rewarding adventure. By creating a sense of connection and personalized interaction, these AI chatbots forge stronger bonds between students and their studies. Learners feel more immersed and invested in their educational journey, driven by the desire to explore new topics and uncover intriguing insights. By addressing these challenges, we believe that chatbots can become effective educational tools capable of supporting learners with informative feedback.

It’s in those moments that learners could benefit from a timely piece of advice or feedback, or a suggested “move” or method to try. So I’m currently working on what I call a “cobot” — a hybrid between a rule-based and an NLP bot chatbot — that can collaborate with humans when they need it and as they pursue their own goals. You can picture it as a sidekick in your pocket, one that has been trained at the d.school, has “learned” a large number of design methods, and is always available to offer its knowledge to you. When using a chatbot, the gathering of data and feedback from the students happens in a way that is organic and integrated into the learning experience — without the need for separate surveys or tests.

1 Research questionsThe remaining articles (13 articles; 36.11%) present chatbot-driven chatbots that used an intent-based approach. The matching could be done using pattern matching as discussed in (Benotti et al., 2017; Clarizia et al., 2018) or simply by relying on a specific conversational tool such as Dialogflow Footnote 9 as in (Mendez et al., 2020; Lee et al., 2020; Ondáš et al., 2019). Five articles (13.88%) presented desktop-based chatbots, which were utilized for various purposes. For example, one chatbot focused on the students’ learning styles and personality features (Redondo-Hernández & Pérez-Marín, 2011). As another example, the SimStudent chatbot is a teachable agent that students can teach (Matsuda et al., 2013). 63.88% (23) of the selected articles are conference papers, while 36.11% (13) were published in journals.

The fifth question addresses the principles used to design the proposed chatbots. Examples of such principles could be collaborative and personalized learning. The sixth question focuses on the evaluation methods used to prove the effectiveness of the proposed chatbots. Finally, the seventh question discusses the challenges and limitations of the works behind the proposed chatbots and potential solutions to such challenges. Incorporating AI chatbots in education offers several key advantages from students’ perspectives. AI-powered chatbots provide valuable homework and study assistance by offering detailed feedback on assignments, guiding students through complex problems, and providing step-by-step solutions.

Based on a mixed-method quasi-experimental approach, ECs were found to improve learning performance and teamwork with a practical impact. Moreover, it was found that ECs facilitated collaboration among team members that indirectly influenced their ability to perform as a team. Nevertheless, affective-motivational learning outcomes such as perception of learning, need for cognition, motivation, and creative self-efficacy were not influenced by ECs. Henceforth, this study aims to add to the current body of knowledge on the design and development of EC by introducing a new collective design strategy and its pedagogical and practical implications. However, the study also highlights the challenges that need to be addressed, such as the requirement for more sophisticated AI algorithms capable of adjusting to the learner’s proficiency level and the improvement of speech technologies.

They facilitate communication of homework details, schedules, and answer queries. Furthermore, they aid in conducting assessments, even in courses requiring subjective evaluations. These bots offer individualized support to learners, providing guidance, and aiding in workload management for both teachers and educatee. chatbot in education By streamlining routine activities, chatbots help pedagogues focus on delivering high-quality knowledge and monitoring attendees’ progress. These intelligent assistants are capable of answering queries, providing instant feedback, offering study resources, and guiding educatee through academic content.

Ensuing, the researcher also considered creative self-efficacy, defined as the students’ belief in producing creative outcomes (Brockhus et al., 2014). Prior research has not mentioned creativity as a learning outcome in EC studies. However, according to Pan et al. (2020), there is a positive relationship between creativity and the need for cognition as it also reflects individual innovation behavior. Likewise, it was deemed necessary due to the nature of the project, which involves design. Lastly, teamwork perception was defined as students’ perception of how well they performed as a team to achieve their learning goals.

These features include the ability to customize avatars (age, gender, voice, etc.) similar to intelligent conversational agents such as Replika. For example, incorporating familiar characters from cartoons or video games into chatbots can enhance engagement, particularly for children who are learning English by interacting with their favorite characters. Furthermore, by incorporating Augmented Reality (AR) technology, avatars can be launched and video calls can be enabled on social platforms such as Kuki.ai, thereby adding a layer of personal interaction.

Popular ArticlesThe Design Experience dimension (DEX) underscored the importance of user-friendly interfaces and engaging multimedia content in fostering user engagement and satisfaction. The findings uncovered the necessity for enhancements in adaptive user interfaces, as well as the incorporation of social media and emerging technologies, to simulate the human-student interaction and enrich the language learning experience. The User Experience dimension (UEX) revealed that while some AICs were able to provide a moderate level of enjoyment and engagement, overall satisfaction levels were not as positive as expected. This indicates the need for AICs to offer a more personalized learning experience to sustain learner engagement and interest. Expanding on the necessity for improved customization in AICs, the integration of different features can be proposed to enhance chatbot-human personalization (Belda-Medina et al., 2022).

According to Hadjielias et al. (2021), the cognitive state of teams involved in digital innovations is usually affected by the task involved within the innovation stages. Nevertheless, enhancing such skills is often time-consuming, and teachers are usually not mentally prepared to take up a designer’s (Kim, 2021) or programmer’s role. The solution may be situated in developing code-free chatbots (Luo & Gonda, 2019), especially via MIM (Smutny & Schreiberova, 2020).

• These programs have one or a few functionalities that tackle specific problems.
• Effective tutors may use questioning techniques, collaborative problem-solving, and personalized instruction to support their students.
• Now we can easily explore all kinds of activities related to our studies, thanks to these friendly AI companions by our side.

Ivy Tech Community College in Indiana developed a machine learning algorithm to identify at-risk students. Their experiment aided 3,000 participants, and 98% of those who received support achieved a grade of C or higher. Digital assistants address queries and exchange information regarding lectures, assignments, or events. Furthermore, institutions leveraging chatbots witness higher conversion rates, thereby contributing to overall success. Conversational AI is revolutionizing the way businesses communicate with their customers and everyone is loving this new way. Businesses are adopting artificial intelligence and investing more and more in it for automating different business processes like customer support, marketing, sales, customer engagement and overall customer experience.

Limitations of Educational Chatbots and Why It’s Vital to Address ThemFrom one day to the next, instructors had to figure out how to teach in a distributed and chimeric space, in which their home office — or kitchen, or living room — was connected to the many home spaces (or coffee shops) where the students could find access to Wi-Fi. You can foun additiona information about ai customer service and artificial intelligence and NLP. It was a great opportunity to be creative and figure out how to activate in-context learning, taking advantage of the unique spaces where the students were, and the wide world out there. For example, when using a chatbot to practice providing supportive language as an instructor, you might ask a chatbot “Please act as an anxious first-year college student from an under-represented minority coming into office hours for the first time” (Chen, 2023).

Stretch AI generative AI chatbot could help teachers access research – Fast CompanyStretch AI generative AI chatbot could help teachers access research.

Posted: Mon, 11 Sep 2023 07:00:00 GMT [source]

Furthermore, in regard to problems faced, it was observed that in the EC group, the perception transformed from collaboration issues towards communicative issues, whereas it was the opposite for the CT group. According to Kumar et al. (2021), collaborative learning has a symbiotic relationship with communication skills in project-based learning. This study identifies a need for more active collaboration in the EC group and commitment for the CT group. Overall, it can be observed that the group task performed through ECs contributed towards team building and collaboration, whereas for the CT group, the concept of individuality was more apparent.

The ability to transfer skills and knowledge that you learned to a new situation involves abstract thinking, problem-solving, and self-awareness. Deliberate practice, such as role-playing, can help you develop these transfer skills. AI chatbots can help with developing scenarios, role-playing a situation, and providing feedback. For example, you might prompt the chatbot to create a realistic ethical dilemma that applies to the discipline or to role-play as a patient or client in a relevant scenario. As you begin to explore, think about what you already know and the opinions you may already hold about the educational aspects of AI chatbots.

Roleplay enables users to hone their conversational abilities by engaging with virtual characters. Lerners get the opportunity to simulate diverse scenarios, such as planning future vacations, ordering coffee at a Parisian café, shopping for furniture, or inviting a friend for a hike. Pounce provides various essential functions, including sending reminders, furnishing relevant enrollment details, gathering survey data, and delivering round-the-clock support. The primary objective behind Pounce’s introduction was to streamline the admission process. Chatbots ease administrative processes, serving as an efficient interface between students and departments.

Answer to Research QuestionsThis suggests that while these tools have made strides in providing language-related features, there is still room for improvement, particularly in terms of maintaining contextually relevant dialogues and varying sentence complexity based on the learner’s level. The first one delves into the effects of AICs on language competence and skills. These studies showed how AICs can manage personal queries, correct language mistakes, and offer linguistic support in real-time. Additionally, chatbots can be employed to furnish language learners with supplementary resources and provide immediate assistance such as access to online dictionaries, digital materials, and social media in real-time (Dokukina & Gumanova, 2020; Haristiani & Rifa’i, 2020). As Conversational AI and Generative AI continue to advance, chatbots in education will become even more intuitive and interactive.

• Additionally, this will positively impact the brand image, attracting potential applicants and stakeholders.
• Subsequently, motivational beliefs are reflected by perceived self-efficacy and intrinsic values students have towards their cognitive engagement and academic performance (Pintrich & de Groot, 1990).
• In fact, the size of the chatbot market worldwide is expected to be 1.23 billion dollars in 2025 (Kaczorowska-Spychalska, 2019).
• By comprehending student sentiments, these chatbots help educators modify and enhance their teaching practices, creating better learning experiences.

Initially, the total of studies resulting from the databases was 1208 studies. The metadata of the studies containing; title, abstract, type of article (conference, journal, short paper), language, and keywords were extracted in a file format (e.g., bib file format). Subsequently, it was imported into the Rayyan tool Footnote 6, which allowed for reviewing, including, excluding, and filtering the articles collaboratively by the authors. I borrowed the term “proudly artificial” from Lauren Kunze, the CEO of the chatbot platform Pandorabots. It would be unethical to use a chatbot to interact with students under false pretenses.

They help in obtaining information on fee structures, course details, scholarships, and school events. By digitizing enrollment processes and simplifying communication channels, bots reduce the workload for staff. Students’ perception of institutional support for chatbot integration influences their acceptance. If someone feels inadequate support or lacks institutional backing for bot usage in their academic journey, it could result in reluctance or skepticism towards engaging with these tools.

In such a way, institutions commit to academic excellence and foster positive student experiences. For instance, if trainees were absent, the bot could send notes of lectures or essential reminders, to keep them informed while they’re not present. This efficiency contributes to a more enriching learning experience, consequently attracting more students.

Research in this area underscores the importance of understanding users’ viewpoints on chatbots, including their acceptance of these tools in educational settings and their preferences for chatbot-human communication. Similarly, ‘satisfaction’ is described as the degree to which users feel that their needs and expectations are met by the chatbot experience, encompassing both linguistic and design aspects. Studies like those by Chocarro et al. (2023) have delved into students’ enjoyment and engagement with chatbots, highlighting the importance of bot proactiveness and individual user characteristics in shaping students’ satisfaction with chatbots in educational settings. While chatbots serve as valuable educational tools, they cannot replace teachers entirely. Instead, they complement educators by automating administrative tasks, providing instant support, and offering personalized learning experiences.

Additionally, educators can use AI chatbots to create tailored learning materials and activities to accommodate students’ unique interests and learning styles. This study report theoretical and practical contributions in the area of educational chatbots. Firstly, given the novelty of chatbots in educational research, this study enriched the current body of knowledge and literature in EC design characteristics and impact on learning outcomes. Even though the findings are not practically satisfactory with positive outcomes regarding the affective-motivational learning outcomes, ECs as tutor support did facilitate teamwork and cognitive outcomes that support project-based learning in design education.

This subtle intersection of language cues and language identities embeds a message in every dialogical exchange. So, artificial intelligence must embed the power of cultural cues in its communicative pathways. “Second, teachers can use the tool as a way of generating many examples and nonexamples of a form or genre. Often, teachers have the resources and bandwidth to find or create one or two models of a particular kind of writing — say, a personal narrative about a family relationship. As a result, students may come to believe that there is only one way to write such a narrative. ChatGPT allows teachers to offer students many examples of a narrative about family where the basic content remains the same but style, syntax, or grammar differ.

This question reflects on providing feedback on one aspect they have learned from their team that they probably would not have learned independently. 6, the illustration describes changes in each group (EC and CT) pre and post-intervention. First, teamwork showed an increasing trend for EC, whereas CT showed slight changes pre and post-intervention.

Secondly, we aim to explore the pedagogical roles of chatbots in the existing literature (Goal 2) to understand how chatbots can take over tasks from teachers. (Winkler and Soellner, 2018) and (Pérez-Marín, 2021), identified research gaps for supporting meta-cognitive skills with chatbots such as self-regulation. This requires a chatbot application that takes a mentoring role, as the development of these meta-cognitive skills can not be achieved solely by information delivery. Within our review we incorporate this by reviewing the mentoring role of chatbots as (Goal 3). Another key element for a mentoring chatbot is adaptation to the learners needs.

Using such models, institutions can engage with graduates, fostering a sense of community. According to the survey conducted among 1,000 secondary school attendees, 67% of learners admitted using AI tools. What’s more interesting is that 42% of those surveyed apply this technology in math, while 41% use it for writing essays. The e-learning showed the need for exceptional support, especially in the wake of COVID-19. Supplying robust aid through digital tools enhances the institution’s reputation, especially in the rapidly growing e-learning market.

With many examples to compare and analyze, students can begin to see the relationship between form and content. They can develop criteria for what makes a strong piece of writing, or how one verb might affect readers differently than another. For teachers, designing instruction has just become much easier — ChatGPT is essentially a tool for creating contrasting cases, and most teachers will be delighted that ChatGPT is doing a lot of the legwork for them. The Explain My Answer option provides learners with an opportunity to delve deeper into their responses. By selecting a button following specific exercise types, users engage in a chat with Duo, receiving a concise explanation about their answers. Moreover, this will provide opportunities for mentorship and collaboration between current attendees and alums.

The streamlined evaluation process offers precise evaluations of student performance. This gives transparent and structured assessment outcomes to educatee, faculty, and stakeholders. While AI models offer numerous benefits, these limitations highlight the importance of continuous improvements. Addressing Chat PG the main restrictions can lead to more robust and efficient chatbot implementations. Admitting hundreds of students with varied fee structures, course details, and specializations can be a task for administrators. Also, with so many variations, there is a scope for human error in the admission process.

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Getting Started with Sentiment Analysis using PythonAs the last step before we train our algorithms, we need to divide our data into training and testing sets. The training set will be used to train the algorithm while the test set will be used to evaluate the performance of the machine learning model. We need to clean our tweets before they can be used for training the machine learning model. However, before cleaning the tweets, let’s divide our dataset into feature and label sets.

After reviewing the tags, exit the Python session by entering exit(). Normalization helps group together words with the same meaning but different forms. Without normalization, “ran”, “runs”, and “running” would be treated as different words, even though you may want them to be treated as the same word.

Subsequently, the precision of opinion investigation generally relies upon the intricacy of the errand and the framework’s capacity to gain from a lot of information. And, because of this upgrade, when any company promotes their products on Facebook, they receive more specific reviews which will help them to enhance the customer experience. In a time overwhelmed by huge measures of computerized information, understanding popular assessment and feeling has become progressively pivotal. This acquaintance fills in as a preliminary with investigate the complexities of feeling examination, from its crucial ideas to its down to earth applications and execution.

Enough of the exploratory data analysis, our next step is to perform some preprocessing on the data and then convert the numeric data into text data as shown below. There are many sources of public sentiment e.g. public interviews, opinion polls, surveys, etc. However, with more and more people joining social media platforms, websites like Facebook and Twitter can be parsed for public sentiment.

So, very quickly, NLP is a sub-discipline of AI that helps machines understand and interpret the language of humans. It’s one of the ways to bridge the communication gap between man and machine. Basically, it describes the total occurrence of words within a document. For example, “run”, “running” and “runs” are all forms of the same lexeme, where the “run” is the lemma.

Feature/aspect-basedAs we humans communicate with each other in a way that we call Natural Language which is easy for us to interpret but it’s much more complicated and messy if we really look into it. Now, as we said we will be creating a Sentiment Analysis using NLP Model, but it’s easier said than done. The second review is negative, and hence the company needs to look into their burger department. Sentiment Analysis, as the name suggests, it means to identify the view or emotion behind a situation. It basically means to analyze and find the emotion or intent behind a piece of text or speech or any mode of communication. One of, if not THE cleanest, well-thought-out tutorials I have seen!

• A comparison of stemming and lemmatization ultimately comes down to a trade off between speed and accuracy.
• See theNatural Language API Reference for complete

information on the specific structure of such a request. * Hence, we are converting all occurrences of the same lexeme to their respective lemma. * Thanks for taking the time and going to the trouble to get it right.

And then, we can view all the models and their respective parameters, mean test score and rank as GridSearchCV stores all the results in the cv_results_ attribute. Scikit-Learn provides a neat way of performing the bag of words technique using CountVectorizer. But first, we will create an object of WordNetLemmatizer and then we will perform the transformation. Now, we will concatenate these two data frames, as we will be using cross-validation and we have a separate test dataset, so we don’t need a separate validation set of data. And, the third one doesn’t signify whether that customer is happy or not, and hence we can consider this as a neutral statement.

Sentiment analysis is a common NLP task, which involves classifying texts or parts of texts into a pre-defined sentiment. You will use the Natural Language Toolkit (NLTK), a commonly used NLP library in Python, to analyze textual data. In many social networking services or e-commerce websites, users can provide text review, comment or feedback to the items. These user-generated text provide a rich source of user’s sentiment opinions about numerous products and items.

We performed an analysis of public tweets regarding six US airlines and achieved an accuracy of around 75%. I would recommend you to try and use some other machine learning algorithm such as logistic regression, SVM, or KNN and see if you can get better results. These challenges highlight the complexity of human language and communication.

Download AppIn our case, it took almost 10 minutes using a GPU and fine-tuning the model with 3,000 samples. The more samples you use for training your model, the more accurate it will be but training could be significantly slower. The problem is that most sentiment analysis algorithms use simple terms to express sentiment about a product or service. In the code above, we define that the max_features should be 2500, which means that it only uses the 2500 most frequently occurring words to create a “bag of words” feature vector.

Now you’ve reached over 73 percent accuracy before even adding a second feature! While this doesn’t mean that the MLPClassifier will continue to be the best one as you engineer new features, having additional classification algorithms at your disposal is clearly advantageous. Many of the classifiers that scikit-learn provides can be instantiated quickly since they have defaults that often work well. In this section, you’ll learn how to integrate them within NLTK to classify linguistic data. One of them is .vocab(), which is worth mentioning because it creates a frequency distribution for a given text.

One direction of work is focused on evaluating the helpfulness of each review.[76] Review or feedback poorly written is hardly helpful for recommender system. Besides, a review can be designed to hinder sales of a target product, thus be harmful to the recommender system even it is well written. Subsequently, the method described in a patent by Volcani and Fogel,[5] looked specifically at sentiment and identified individual words and phrases in text with respect to different emotional scales.

A current system based on their work, called EffectCheck, presents synonyms that can be used to increase or decrease the level of evoked emotion in each scale. Similarly, max_df specifies that only use those words that occur in a maximum of 80% of the documents. Words that occur in all documents https://chat.openai.com/ are too common and are not very useful for classification. Similarly, min-df is set to 7 which shows that include words that occur in at least 7 documents. From the output, you can see that the confidence level for negative tweets is higher compared to positive and neutral tweets.

However, training this model on 2 class data using higher dimension word vectors achieves the 87 score reported in the original CNN classifier paper. On a three class projection of the SST test data, the model trained on multiple datasets gets 70.0%. The Chat PG SentimentProcessor adds a label for sentiment to each Sentence. The existing models each support negative, neutral, and positive, represented by 0, 1, 2 respectively. Custom models could support any set of labels as long as you have training data.

If you would like to use your own dataset, you can gather tweets from a specific time period, user, or hashtag by using the Twitter API. This article assumes that you are familiar with the basics of Python (see our How To Code in Python 3 series), primarily the use of data structures, classes, and methods. The tutorial assumes that you have no background in NLP and nltk, although some knowledge on it is an added advantage. DocumentSentiment.score

indicates positive sentiment with a value greater than zero, and negative

sentiment with a value less than zero.

Sentiment analysis goes beyond that – it tries to figure out if an expression used, verbally or in text, is positive or negative, and so on. To get a relevant result, everything needs to be put in a context or perspective. When a human uses a string of commands to search on a smart speaker, for the AI running the smart speaker, it is not sufficient to “understand” the words. NLP is used to derive changeable inputs from the raw text for either visualization or as feedback to predictive models or other statistical methods. This post’s focus is NLP and its increasing use in what’s come to be known as NLP sentiment analytics. Now, we will check for custom input as well and let our model identify the sentiment of the input statement.

Hands-On House Price Prediction – Machine Learning in PythonSentiment analysis can be used to categorize text into a variety of sentiments. For simplicity and availability of the training dataset, this tutorial helps you train your model in only two categories, positive and negative. Sentiment Analysis inspects the given text and identifies the prevailing

emotional opinion within the text, especially to determine a writer’s attitude

as positive, negative, or neutral.

• Similarly, max_df specifies that only use those words that occur in a maximum of 80% of the documents.
• It basically means to analyze and find the emotion or intent behind a piece of text or speech or any mode of communication.
• You’ll notice lots of little words like “of,” “a,” “the,” and similar.
• So how can we alter the logic, so you would only need to do all then training part only once – as it takes a lot of time and resources.
• The training set will be used to train the algorithm while the test set will be used to evaluate the performance of the machine learning model.

To solve this problem, we will follow the typical machine learning pipeline. We will then do exploratory data analysis to see if we can find any trends in the dataset. Next, we will perform text preprocessing to convert textual data to numeric data that can be used by a machine learning algorithm.

You can use any of these models to start analyzing new data right away by using the pipeline class as shown in previous sections of this post. You can foun additiona information about ai customer service and artificial intelligence and NLP. This section demonstrates a few ways to detect sentiment in a document. The above example would indicate a review that was relatively positive. (score of 0.5), and relatively emotional (magnitude of 5.5). Have a little fun tweaking is_positive() to see if you can increase the accuracy. Note that .concordance() already ignores case, allowing you to see the context of all case variants of a word in order of appearance.

Sentiment analysis is a branch of natural language processing (NLP) that involves using computational methods to determine and understand the sentiments or emotions expressed in a piece of text. The goal is to identify whether the text conveys a positive, negative, or neutral sentiment. Python offers several powerful packages for sentiment analysis and here is a concise overview of the top 5 packages.

It’s less accurate when rating longer, structured sentences, but it’s often a good launching point. This will create a frequency distribution object similar to a Python dictionary but with added features. While you’ll use corpora provided by NLTK for this tutorial, it’s possible to build your own text corpora from any source. Building a corpus can be as simple as loading some plain text or as complex as labeling and categorizing each sentence. Refer to NLTK’s documentation for more information on how to work with corpus readers. NLTK provides a number of functions that you can call with few or no arguments that will help you meaningfully analyze text before you even touch its machine learning capabilities.

AutoNLP will automatically fine-tune various pre-trained models with your data, take care of the hyperparameter tuning and find the best model for your use case. All models trained with AutoNLP are deployed and ready for production. Finally, to evaluate the performance of the machine learning models, we can use classification metrics such as a confusion matrix, F1 measure, accuracy, etc. Once you’re left with unique positive and negative words in each frequency distribution object, you can finally build sets from the most common words in each distribution. The amount of words in each set is something you could tweak in order to determine its effect on sentiment analysis. Further, they propose a new way of conducting marketing in libraries using social media mining and sentiment analysis.

All these classes have a number of utilities to give you information about all identified collocations. Another powerful feature of NLTK is its ability to quickly find collocations with simple function calls. Collocations are series of words that frequently appear together in a given text. In the State of the Union corpus, for example, you’d expect to find the words United and States appearing next to each other very often. You’ll notice lots of little words like “of,” “a,” “the,” and similar. These common words are called stop words, and they can have a negative effect on your analysis because they occur so often in the text.

With NLP, this form of analytics groups words into a defined form before extracting meaning from the text content. Sentiment analytics is emerging as a critical input in running a successful business. Want to know more about Express Analytics sentiment analysis service?

Many of NLTK’s utilities are helpful in preparing your data for more advanced analysis. Financial firms can divide consumer sentiment data to examine customers’ opinions about their experiences with a bank along with services and products. Both financial organizations and banks can collect and measure customer feedback regarding their financial products and brand value using AI-driven sentiment analysis systems. Now, we will read the test data and perform the same transformations we did on training data and finally evaluate the model on its predictions. We can make a multi-class classifier for Sentiment Analysis using NLP. But, for the sake of simplicity, we will merge these labels into two classes, i.e.

Each item in this list of features needs to be a tuple whose first item is the dictionary returned by extract_features and whose second item is the predefined category for the text. After initially training the classifier with some data that has already been categorized (such as the movie_reviews corpus), you’ll be able to classify new data. To further strengthen the model, you could considering adding more categories like excitement and anger. In this tutorial, you have only scratched the surface by building a rudimentary model.

Notice that the function removes all @ mentions, stop words, and converts the words to lowercase. The function lemmatize_sentence first gets the position tag of each token of a tweet. Within the if statement, if the tag starts with NN, the token is assigned as a noun. Similarly, if the tag starts with VB, the token is assigned as a verb.

The NLTK library contains various utilities that allow you to effectively manipulate and analyze linguistic data. Among its advanced features are text classifiers that you can use for many kinds of classification, including sentiment analysis. You will use the negative and positive tweets to train your model on sentiment analysis later in the tutorial. In this section, we’ll go over two approaches on how to fine-tune a model for sentiment analysis with your own data and criteria. The first approach uses the Trainer API from the Transformers, an open source library with 50K stars and 1K+ contributors and requires a bit more coding and experience.

(PDF) Fear of Artificial Intelligence? NLP, ML and LLMs Based Discovery of AI-Phobia and Fear Sentiment Propagation … – ResearchGate(PDF) Fear of Artificial Intelligence? NLP, ML and LLMs Based Discovery of AI-Phobia and Fear Sentiment Propagation ….

Posted: Mon, 18 Mar 2024 09:04:56 GMT [source]

It is a data visualization technique used to depict text in such a way that, the more frequent words appear enlarged as compared to less frequent words. This gives us a little insight into, how the data looks after being processed through all the steps until now. Stopwords are commonly used words in a sentence such as “the”, “an”, “to” etc. which do not add much value. Sentiment analysis is a mind boggling task because of the innate vagueness of human language.

NLP LibrariesLanguage in its original form cannot be accurately processed by a machine, so you need to process the language to make it easier for the machine to understand. The first part of making sense of the data is through a process nlp sentiment called tokenization, or splitting strings into smaller parts called tokens. For training, you will be using the Trainer API, which is optimized for fine-tuning Transformers models such as DistilBERT, BERT and RoBERTa.

The second approach is a bit easier and more straightforward, it uses AutoNLP, a tool to automatically train, evaluate and deploy state-of-the-art NLP models without code or ML experience. Sentiment analysis allows processing data at scale and in real-time. For example, do you want to analyze thousands of tweets, product reviews or support tickets? Once data is split into training and test sets, machine learning algorithms can be used to learn from the training data. However, we will use the Random Forest algorithm, owing to its ability to act upon non-normalized data. Statistical algorithms use mathematics to train machine learning models.

Hence, we are converting all occurrences of the same lexeme to their respective lemma. Because, without converting to lowercase, it will cause an issue when we will create vectors of these words, as two different vectors will be created for the same word which we don’t want to. Then, we will convert the string to lowercase as, the word “Good” is different from the word “good”. Now, let’s get our hands dirty by implementing Sentiment Analysis using NLP, which will predict the sentiment of a given statement.

Sentiments have become a significant value input in the world of data analytics. Therefore, NLP for sentiment analysis focuses on emotions, helping companies understand their customers better to improve their experience. We can view a sample of the contents of the dataset using the “sample” method of pandas, and check the no. of records and features using the “shape” method. This is why we need a process that makes the computers understand the Natural Language as we humans do, and this is what we call Natural Language Processing(NLP). And, as we know Sentiment Analysis is a sub-field of NLP and with the help of machine learning techniques, it tries to identify and extract the insights. Add the following code to convert the tweets from a list of cleaned tokens to dictionaries with keys as the tokens and True as values.

AI-based sentiment analysis systems are collected to increase the procedure by taking vast amounts of this data and classifying each update based on relevancy. The potential applications of sentiment analysis are vast and continue to grow with advancements in AI and machine learning technologies. Now that you’ve tested both positive and negative sentiments, update the variable to test a more complex sentiment like sarcasm. In this step, you converted the cleaned tokens to a dictionary form, randomly shuffled the dataset, and split it into training and testing data.

Here’s a detailed guide on various considerations that one must take care of while performing sentiment analysis. A large amount of data that is generated today is unstructured, which requires processing to generate insights. Some examples of unstructured data are news articles, posts on social media, and search history. The process of analyzing natural language and making sense out of it falls under the field of Natural Language Processing (NLP).

‘ngram_range’ is a parameter, which we use to give importance to the combination of words, such as, “social media” has a different meaning than “social” and “media” separately. Now, we will convert the text data into vectors, by fitting and transforming the corpus that we have created. Change the different forms of a word into a single item called a lemma. WordNetLemmatizer – used to convert different forms of words into a single item but still keeping the context intact. The first review is definitely a positive one and it signifies that the customer was really happy with the sandwich.

In some cases, such as datasets with one sentence per line or twitter data, you want to guarantee that there is one sentence per document processed. In the next article I’ll be showing how to perform topic modeling with Scikit-Learn, which is an unsupervised technique to analyze large volumes of text data by clustering the documents into groups. In the script above, we start by removing all the special characters from the tweets. The regular expression re.sub(r’\W’, ‘ ‘, str(features[sentence])) does that.

From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. By ticking on the box, you have deemed to have given your consent to us contacting you either by electronic mail or otherwise, for this purpose. NLP-enabled sentiment analysis can produce various benefits in the compliance-tracking region.

For different items with common features, a user may give different sentiments. Also, a feature of the same item may receive different sentiments from different users. Users’ sentiments on the features can be regarded as a multi-dimensional rating score, reflecting their preference on the items. In this article, we saw how different Python libraries contribute to performing sentiment analysis.

Note that the index of the column will be 10 since pandas columns follow zero-based indexing scheme where the first column is called 0th column. Our label set will consist of the sentiment of the tweet that we have to predict. To create a feature and a label set, we can use the iloc method off the pandas data frame. In addition to these two methods, you can use frequency distributions to query particular words. You can also use them as iterators to perform some custom analysis on word properties.

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Organization of the Petroleum Exporting Countries (OPEC) – We coordinate and unify the petroleum policies of its Member Countries and ensure the stabilization of oil markets in order to secure an efficient, economic and regular supply of petroleum to consumers, a steady income to producers and a fair return on capital for those investing in the petroleum industry.

We are recruiting suitable candidates to fill the position below:

Job Title: Travel Assistant

Job Code: 10.2.17
Location: Nigeria

Main Responsibilities

• Arranges reservations, calculates fares, reschedules and confirms flights for official missions, home leave and education grant travel
• Provides flight information, airlines options, and services as required
• Arranges airfreight and excess luggage shipments and assists in matters of damaged/lost luggage, tickets etc.
• Provides administrative services for installation of new staff regarding refunds of ticket and transport of personal effects
• Provides administrative services for removals upon termination of service
• Carries out any other tasks assigned by the relevant superiors as pertain to his/her background, qualifications and position.

Requirements and Work Experience

• Vocational training
• 5 years of experience in travel agencies and/or airlines as a ticketing and reservation agent

Skills and Knowledge:

• Hands-on experience in travel reservation, ticketing, hotel reservation and bookings, visa issuing, airport and VIP services
• Initiative and integrity
• Proficiency in written and spoken English; German an asset
• Hands-on experience in operating all airline reservation systems at the latest Microsoft version
• Advanced Certificate in Global Distribution System (GDS) and experience in IATA system
• Communication & interpersonal skills
• Customer service orientation

Offer

• Monthly basic salary of (€3,660 x 12 per year), with tax-free benefits and six-week annual leave.

How to Apply
Interested and qualified candidates are requested to fill in a Resume and an Application Form which can be downloaded from the link below, and sent to: [email protected] using the job code, “10.2.17” as the subject of the mail.

Click Here to Download Application Form (Doc)Click here for more Information

Note

• In order for applications to be considered, they must reach the OPEC Secretariat through the relevant Governor not later than the closing date stated above.
• Applicants must be nationals of Member Countries of OPEC and should not be older than 55 years.

Application Deadline 3rd September, 2023.

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Lonadek Global Services is a multi-award-winning, woman-owned, ISO:9001: 2015 Certified Engineering Technology and Innovation Solutions Company. Since 1991, Lonadek empowers STEM/TECH talent to deliver state-of-the-art technologies and OEM solutions. With operations in Africa, Europe and the Middle East, Lonadek is committed to developing capacity, capability and competence for improved performance in STEM-focused sectors of the economy.

We are recruiting to fill the position below:

Job Title: Human Resources Manager

Location: Lagos
Employment Type: Full-time
Industry: Energy, Power, Oil & Gas

Job Summary

• Are you a dynamic and experienced Human Resources professional looking to make a significant impact in the fast-paced and demanding world of the oil and gas industry?
• We are seeking a highly motivated and skilled individual to join our team as a Human Resources Manager.
• As a key member of our organization, you will play a pivotal role in shaping our workforce, promoting safety, and driving our business success.

Key Responsibilities

• Develop and implement strategic HR initiatives that align with the company’s objectives and support our growth in the oil and gas sector.
• Champion diversity and inclusion initiatives to cultivate a workforce that thrives on varied perspectives and experiences.
• Stay current with industry trends and labour regulations, adapting HR strategies as necessary to meet the evolving demands of the oil and gas sector.
• Collaborate on succession planning efforts to identify and develop future leaders within the organization.
• Drive change management processes related to new technologies, processes, and market shifts.
• Lead the recruitment process for a range of technical and non-technical positions, ensuring the acquisition of top talent in engineering, operations, safety, and administration.
• Collaborate with cross-functional teams to design and deliver comprehensive onboarding and training programs that enhance the skills and knowledge of our workforce.
• Foster a positive and inclusive work environment by addressing employee concerns, mediating conflicts, and promoting engagement initiatives.
• Ensure compliance with health, safety, and environmental regulations, working closely with safety and compliance teams to create and enforce robust protocols.
• Oversee compensation and benefits strategies, ensuring our packages remain competitive within the industry and align with our employees’ needs.

Qualifications and Experience

• Bachelor’s Degree or relevant in Human Resources, Business Administration
• Demonstrated ability to lead and develop HR strategies that contribute to business success.
• Proficiency in HR software systems and Microsoft Office Suite.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Proven experience (5) as an HR Manager in the oil and gas industry or a related field.
• Human Recourses certification
• In-depth knowledge of labour laws, regulations, and compliance within the industry.
• Strong experience in talent acquisition, onboarding, and employee engagement.
• Exceptional communication, interpersonal, and conflict resolution skills.

Salary Range
N300,000 – N400,000 / month.

How to Apply
Interested and qualified candidates should send their Resumes and Cover Letters to: hr@lonadek.com using the Job Title as the subject of the mail.

Application Deadline 16th August, 2023.

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First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed to a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of our customers.

We are recruiting to fill the position below:

Job Title: Team Lead, Business and Operational Risk Analyst

Location: Lagos
job type: Full-time

About the Job
Candidates should have a vast knowledge on:

• Preparation and maintaining adequate bank-wide Loss-data in conformity with global best standards.
• Preparation of scenario-based reports to stress test the operational capital charge and recommend positions to management for appropriate decision.
• Development of heatmaps to showcase business units where operational losses are being incurred and recommend action plans for mitigation.
• Supervision of bank-wide Risk and Control Self-assessment exercise to identify inherent risk in processes and provide mitigants with action plans to mitigate the identified risks.
• Conducting Risk & Control Self-Assessment of processes to identify ineffective controls and provide mitigants.

How to Apply
Interested and qualified candidates should:
Click here to apply

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Septagus Consulting Nigeria Limited is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients. We are recruiting to fill the position below: Job Title: Sales Representative Location: Lagos Employment Type: Full-time Responsibilities Promote sales of properties through advertisements, open houses, and participation in …

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Digifypro Integrated Services – Our client, a Renown Construction Company, is recruiting suitable candidates to fill the position below: Job Title: Civil Engineer (COREN) Location: Abuja (FCT) Employment Type: Full-time Duties Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner Conduct on site investigations and …

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Erisco Foods Limited is an indigenous food product manufacturer, incorporated in Nigeria in 2004 and started operations in 2009, manufacturing Tomato Paste, Seasoning, Rice, Milk cubes and more EriscoFoods Limited is firmly committed to producing high-quality products that combine nourishment with value pricing. As they strive to become one of Nigeria’s largest indigenous foodmanufacturers on …

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Erisco Foods Limited is an indigenous food product manufacturer, incorporated in Nigeria in 2004 and started operations in 2009, manufacturing Tomato Paste, Seasoning, Rice, Milk cubes and more. Erisco Foods Limited is firmly committed to producing high-quality products that combine nourishment with value pricing. As they strive to become one of Nigeria’s largest indigenous food …

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Digifypro Integrated Services – Our client, a renown Construction company, is recruiting suitable candidates to fill the position below: Job Title: Quantity Surveyor Location: Abuja (FCT) Duties Reviewing construction plans and preparing quantity requirements. Scrutinizing maintenance and material costs, as well as contracts to ensure the best deals. Liaising with site managers, clients, contractors, and …

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Ohan Corporate Services is a recruiting firm. We hire qualified and competent personnel to fill in vacant positions for an organization We are recruiting to fill the position below: Job Position: Admin Officer Job Location: Island, Lagos Employment Type: Full-time Job Responsibilities Monitoring and maintaining office equipment and inventory supplies; orders replacement supplies as needed Creating, …

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A reputable company is recruiting suitably qualified candidates to fill the vacant position below: Job Position: Sales and Marketing Officer Job Location: Lekki, Lagos Employment Type: Full-time Qualifications Candidates should possess an HND, Bachelor’s or Master’s Degree in relevant discipline Have 5 years of previous relevant experience in Sales and Marketing Excellent marketing Skill Possess excellent …

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MegaLectrics Limited is a Radio Broadcasting Company, with head office located at 26 Keffi Street, Off Awolowo Road, Ikoyi Lagos. We are the operator of Beat FM, Classic FM, Naija FM, and Lagostalks FM. We have our radio stations located across four locations in Nigeria, Lagos, Ibadan, Port Harcourt, Abuja and recently London in the UK. We are recruiting …

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Johngate Industrial Company Limited is a manufacturing company majorly into production and distribution of automobile products. We are recruiting to fill the position below: Job Position: Male Account Clerk Job Location: Lagos Requirements Applicant must have highest Degree / certification of OND. Any application with a Degree above this will not be considered. Applicants must be …

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Lhay is a results-driven media and technology agency that helps brands sell more online by digging into behavioural science for emotions that drive interactions. We are recruiting to fill the position below: Job Position: Motion Graphics Artist Job Location: Ikeja, Lagos Employment Type: Full-time Responsibilities Your responsibilities will include and not limited to: Creating and delivering …