The Future Hospitality Summit Podcast: Recent Episodes
Future Hospitality Summit
Welcome to the Future Hospitality Summit podcast. Future Hospitality Summit is the world’s most influential annual gathering of hotel owners, investors, hotel brands, restaurant leaders, airlines & aviation authorities, destination developers, asset managers, financial groups, consultants and government representatives.
For more information, visit futurehospitalitysummit.com
In this episode of the FHS Egypt Podcast, we are joined by Nina Vithlani, Managing Director MENA at Sectorlight, to explore how Egypt can build distinctive, world-class destinations that resonate with local, regional, and international audiences alike.
Drawing on her experience working across major projects in Egypt and the wider Middle East, Nina unpacks what makes Egypt such a unique place branding opportunity, and why the conversation is shifting from ancient history and leisure tourism toward luxury hospitality, branded residences, and lifestyle-led development.
From Cairo's urban energy to the North Coast's potential as an all-year-round lifestyle destination and the Red Sea's established nature and wellness credentials, Nina breaks down how each of Egypt's key markets can define its own identity without competing with one another. She also addresses how developers can appeal to domestic, GCC, and international buyers without diluting their proposition, and why authenticity and a destination-first strategy are the keys to long-term value.
The episode also covers the rise of wellness as a differentiator, the pace of development in Egypt, and the growing need for education and capability-building in selling super-premium branded residences to international investors.
Tune in for a candid and insightful conversation about where Egypt is headed, and what it will take to get there.
In this episode of the FHS Saudi Arabia podcast, Daria is joined by Mohamad Haj Hassan, Managing Director for the Middle East and Africa at Wyndham Hotels & Resorts, to explore the forces shaping hotel growth in one of the world's most closely watched hospitality markets.
The conversation looks at what makes Saudi Arabia such a compelling opportunity for global hotel brands, how Wyndham's franchising model supports the Kingdom's current phase of development, and what local investors and owners now expect from their brand partners.
In this episode, we speak with Dory Mouawad, Director of Operations KSA at Ewaa Hotel Group, about the changing face of Saudi Arabia's hospitality market and the rising importance of budget and mid-scale hotels. With more than 25 years of experience in Middle East hospitality, Dory shares his perspective on what it takes to build a scalable hotel brand in the Kingdom, the operational discipline behind Ewaa Express, and how guest expectations are evolving as Saudi Arabia's tourism landscape expands. The conversation explores why consistency, profitability, service quality, and simplicity are becoming critical to long-term growth — and why the next phase of Saudi hospitality will need hotel products that are practical, accessible, and built for scale.
In this episode of the FHS Podcast, Anant Sharma, CEO of Matter Of Form, is joined by Muneeb Mushtaq, Chairman of Airzai, to explore the neuroscience of hospitality and the powerful role scent, sound and sensory design play in shaping how people feel, behave and remember a place. The conversation looks at how sensory design is moving from a finishing touch to a strategic part of brand building, helping hospitality brands create emotion, differentiation and deeper guest connection. From the influence of scent on memory and behaviour to the role of sound, atmosphere, AI and cultural context, Anant and Muneeb discuss how emotionally intelligent experiences can transform physical spaces into more meaningful and memorable destinations. With Saudi Arabia building some of the world's most ambitious hospitality projects, this episode also explores why the Kingdom is such an exciting market for sensory innovation, brand experience and the future of guest engagement.
In this episode, we speak with Jalil Mekouar, Chief Executive Officer, Elaf Group, about what makes Saudi Arabia's hospitality opportunity unlike any other market in the world today. Drawing on more than 35 years of experience across hospitality, real estate, investment, operations, asset management, and technology, the conversation explores Elaf Group's transformation journey, the next phase of Saudi Arabia's hospitality growth, and the shift from ambition to operational excellence. From evolving guest expectations and the changing definition of luxury to the rise of emerging destinations and the role of local Saudi operators, this episode offers a deep look at how the Kingdom's hospitality sector is maturing, scaling, and creating new opportunities for investors, brands, and industry leaders.
In this episode, Muin Sehran, CEO of Amsa Hospitality, shares how the company is helping shape the next chapter of Saudi Arabia's hospitality sector, from building brands that reflect the Kingdom's identity to responding to the growing demand for authentic, locally rooted guest experiences. The conversation explores how Saudi hospitality is evolving beyond traditional hotel development, creating new opportunities for owners, operators, investors, and talent across the Kingdom.
In this episode of the FHS Podcast, Elie Milky, Vice President of Development Middle East, Cyprus, Greece & Pakistan at Radisson Hotel Group, shares why Saudi Arabia remains one of the most resilient and compelling hospitality markets in the region. Speaking amid a period of geopolitical turbulence, Elie discusses how Radisson Hotel Group views the current landscape through the lens of opportunity rather than uncertainty. He also explores the group's expansion strategy, its growing footprint across the Kingdom, and why Saudi Arabia continues to be a key market for Radisson's future growth.
In this episode of the FHS podcast, Eddy Tannous, Chief Operating Officer, Rotana Hotels, shares Rotana's expansion strategy in the Kingdom. From expansion into secondary cities to bringing the world to Saudi Arabia with events like the Expo and the World Cup, Saudi Arabia is planning the next chapter of global hospitality, and Rotana is spearheading this transformation.
In this episode, Fouad Awan, Partner & Managing Director, FSK & Partners, discusses the growing importance of ELV systems, building automation, and AI in modern hospitality development, and why these conversations need to happen from the earliest stages of a project. The discussion explores how technology infrastructure directly impacts guest experience, operational efficiency, and long-term asset value across hospitality projects in the Gulf, Africa, and Asia, while also touching on talent development, community impact, geopolitical pressures on business, and the role industry platforms like play in driving collaboration across the sector.
In this episode, we explore how global capital is being reshaped across hospitality and real estate, with a particular focus on the growing role of Chinese and Asian investors. From cross-border investment strategies to the development of REIT-style platforms in DIFC and ADGM, the conversation unpacks how firms like F.O.G Capital are working to bridge capital markets and unlock institutional investment.
In this episode of the FHS Podcast, Ronald Philip, VP - Investment and Corporate Development, Corporate Strategy, Dubai World Trade Centre, discusses how these districts are driving year-round footfall, creating vibrant community hubs, and unlocking new revenue streams for developers and operators alike. From adaptive space planning to experiential guest offerings, this conversation highlights how the convergence of business and leisure is redefining the future of hospitality.
In this episode of the FHS Podcast, we explore Qatar's maturing hospitality market post-World Cup with Wael Al Sharif, Area General Manager at The Torch Hospitality Group, diving into the sector's current sentiment, the transition from event-driven demand to sustained growth amid supply surges, and strategic shifts for managing iconic assets. We discuss Torch's expansion plans in Qatar and the GCC, how it differentiates beyond architecture through sustainability and smart operations, and what will define success for operators over the next 3–5 years.
In this episode, David Thompson, from The First Group Hospitality, discusses the Kingdom's rapid transformation, evolving investor sentiment, the realities of delivering large-scale hospitality projects, and the opportunities emerging across both major and secondary destinations.
The conversation also explores how operators and developers can create sustainable value in an increasingly competitive market, and why collaboration between capital, brands, and government vision will define the next chapter of Saudi hospitality.
In this episode of FHS Podcast, we talk about the attention economy of hospitality; it's no longer enough to build beautiful spaces. The real challenge is creating moments that capture attention, spark emotion, and stay with people long after they leave. Joining us is Michael Cirino, Founder and Chief Creative Officer of House of Attention, an award-winning creative studio redefining what hospitality experiences can be. With over two decades of work at the intersection of storytelling, technology, and physical space, Michael has built immersive concepts that blur the lines between dining, entertainment, art, and brand.
Hospitality has evolved from a cyclical alternative into a stable, institutionalized asset class. In this FHS Podcast, Varun Kapur of Kapur and Partners breaks down where global capital is moving. Saudi Arabia and UAE Lead the Way: High government stability and massive infrastructure investment, such as AlUla, make this the hottest market globally. New freehold rules in Saudi Arabia are further accelerating FDI. While Tier-1 cities like London and Paris remain strong, smart money is moving into up-and-coming European hubs like Prague and Milan, alongside the booming domestic tourism market in India.
In this episode of the FHS Podcast, Elie Milky, Chief Development Officer for the Middle East, Northeast Africa, Cyprus, and Greece at Radisson Hotel Group, talks about his journey with the company and how his role has evolved alongside Radisson's transformation over the years. He shares insights into the group's strategic shift toward more agile and diversified growth across his regions, explaining how market priorities differ and where investor sentiment remains strongest today.
In this episode, we sit down with the CEO of Rotana for an insightful conversation on leadership, strategy, and the future of hospitality. He shares his personal journey through iconic global brands, the values that shape Rotana's culture, and how the company is aligning vision with long-term investment. We explore the trends influencing global hospitality, Rotana's competitive edge across diverse markets, and the pivotal role Dubai plays in attracting and developing world-class talent.
This episode brings together Knight Frank's MEA hospitality experts to explore how advisory, valuation, and capital markets teams work as one to guide hotel projects from concept to exit. We discuss investor appetite, emerging opportunities across the Middle East and Africa, and the key factors shaping successful hospitality developments in the region.
In this episode, we explore the dynamic transformation of the Middle East and Africa's hospitality landscape. Industry leaders share insights on new investment opportunities, innovative development models, and the rise of emerging destinations reshaping travel and tourism across the region. From visionary masterplans to evolving guest expectations, this conversation dives into what's driving the next chapter of growth in MEA's hospitality sector.
In this insightful episode, we sit down with the visionary leader behind Aleph Hospitality to explore the journey of building one of the region's most successful independent hotel management companies. From the inspiration behind Aleph's founding to overcoming early challenges, the conversation delves into how the company has set itself apart from global hotel chains and rapidly expanded across Africa, the Middle East, and beyond.
In this episode of the FHS Podcast, Marco Rentsch, Partner at PwC Middle East, joins us to explore the evolving landscape of hospitality investment and advisory. He shares insights on emerging market trends, key challenges and opportunities for investors, and how strategic guidance is shaping successful hotel developments across the Middle East and globally. Tune in for expert perspectives on navigating the hospitality investment landscape, maximizing returns, and driving sustainable growth in today’s competitive market.
In this episode of the FHS Podcast, Dr. Achim Schmitt, Dean of EHL Hospitality Business School, joins us to explore how hospitality education is shaping the future of the industry. We discuss the evolving role of talent, innovation, and sustainability in global hospitality, and examine how visionary programs prepare the next generation of leaders. From emerging trends like AI, experiential travel, and branded residences to opportunities in high-growth regions such as the Middle East, Dr. Schmitt highlights how investing in people and knowledge drives the industry forward.
In this episode of the FHS Podcast, Daria Smith sits down with Arjan Pit, Managing Director Middle East at UNStudio, to explore how visionary architecture is shaping the future of hospitality and urban development in the region. From leading landmark projects such as Wasl Tower and Expo City Dubai to discussing the balance between creative design and commercial viability, Arjan shares how bold ideas can influence investment decisions. Tune in to hear how Dubai and the wider Middle East are becoming global hubs for innovation, sustainability, and talent in hospitality design.
In this episode of the FHS Podcast, Eleonora Srugo, real estate broker at Douglas Elliman and star of Netflix’s Selling the City, shares her perspective on the rise of branded residences and their global appeal. Drawing on her 16 years in New York’s luxury market, she discusses why international investors trust brands, how markets like Dubai and Miami are reshaping the conversation, and the shifting demographics driving demand. From institutional investor interest to collaborations with fashion, wellness, and culinary brands, Eleonora offers practical insights into how branded residences are evolving and what this means for developers and investors alike.
In this episode of the FHS Podcast, Randy Durband, CEO of the Global Sustainable Tourism Council (GSTC), joins Daria Smith to discuss how sustainability is becoming a key driver for hospitality investment. They explore the growing importance of GSTC certification for hotels and destinations, the tangible business benefits, and how investors are increasingly factoring in ESG criteria. Randy also shares his insights on overcoming industry barriers to sustainability, especially in fast-growing markets like Dubai.
In this episode of the FHS Podcast, Jonathan Worsley speaks with Eddy Tannous, Chief Operating Officer of Rotana, to unpack the group’s dynamic growth strategy across the Middle East. Eddy shares how Rotana is scaling fast, especially in Saudi Arabia, where 13 hotels are in the pipeline, while maintaining a high-touch, owner-centric approach. The conversation dives into the practical challenges of building talent, managing local operations, and competing with global giants through agility and cultural understanding. They also explore the evolving branded residences sector and the franchise vs. third-party management debate.
In this episode of the FHS Podcast, Riyan Itani, Director & Founder, Global Branded Residences, is joined by Nina Vithlani, Managing Director for MENA at Sectorlight, to explore the explosive growth of branded residences in Asia. They discuss the importance of emotional storytelling, evolving buyer expectations, and how developers and brands can craft meaningful, market-specific identities. From Thailand’s booming pipeline to the emerging hotspots of Vietnam and Japan, this episode is packed with insight into what it takes to resonate with high-net-worth buyers in the region.
In this episode of the FHS Podcast, Catherine Edwards, Chief Growth Officer, QUO Global speaks with Ho Kwonping, Founder and Executive Chairman of Banyan Group, on the rise of branded residences and how Banyan pioneered the space in Asia. With over three decades in hospitality, Mr. KP Ho shares insights on the group’s multi-brand expansion, the growing relevance of standalone residences, and why sustainability - both environmental and social - must underpin long-term real estate success. A candid and wide-ranging conversation on strategy, values, and what the future holds for the industry.
In this episode, Bill Barnett, Managing Director, C9 Hotelworks, sits down with Omar Romero, Chief Development and Luxury Officer at Minor International, to explore how the definition of luxury is evolving—and how branded residences are leading the change. Omar shares insights on redefining luxury through sustainability, wellness, and personalised living, while also shedding light on Minor’s upcoming global projects. From wellness tech in residences to the rise of “real estate collectors,” the conversation covers the latest trends shaping high-end hospitality and residential development. Tune in for a candid, forward-looking discussion on what makes branded residences not just desirable, but meaningful.
In this episode of the FHS Podcast, Riyan Itani, Director and Founder of Global Branded Residences, discusses the evolution and current state of the branded residences market. He shares insights on the growth of standalone developments, the challenges faced in European markets, and the motivations of different types of buyers. The conversation also explores the role of non-hospitality brands, emerging trends, and the significance of food and beverage offerings in residential developments. Riyan emphasizes the long-term potential of the market and the increasing demand for branded residences globally.
In this episode of the FHS Podcast, Daria Smith speaks with Ryane Binmahfooz, Brand Development Executive at Baraka, a visionary Saudi real estate company reimagining urban destinations. Ryane shares Baraka’s approach to brand development, balancing cultural authenticity with modern design and innovation. They explore how projects like Monolog and Fizz Time capture the spirit of local communities while aligning with the goals of Vision 2030. From storytelling through architecture to integrating digital tools for immersive experiences, this episode highlights how Baraka is shaping the Kingdom’s future—one brand at a time.
In this episode of the FHS Podcast, Marina Franolic speaks with Rahul Chaudhary, Managing Director & CEO of CG Corp Global and CG Hospitality Holdings. Rahul shares the bold investment strategy behind CG’s presence in nearly 200 hotels across emerging markets — from Sri Lanka and India to the Middle East and Africa. He reflects on building through conflict, the rise of wellness as the new luxury, and why sustainability and digitisation are redefining hospitality. The conversation also touches on geopolitical challenges, tourism’s power to unify, and CG’s mission to create purposeful travel experiences rooted in simplicity, authenticity, and resilience.
In this episode of the FHS Podcast, Antonio López de Ávila Muñoz, Director of Innovation, Education and Investment at UN Tourism, joins host Son-Trang Nguyen to explore how education, innovation, and investment intersect to shape the future of global tourism. From developing accessible learning platforms and pioneering AI-driven tourism education, to helping Saudi Arabia and other nations become smart destinations, Antonio shares powerful insights on how the sector can build sustainable, community-led growth. He also unpacks Saudi Arabia’s tourism transformation and the need to align local authenticity with technological progress.
In this episode, Elie Milky, Vice President Development at Radisson Hotel Group, shares insights into Radisson’s expansion strategy across Saudi Arabia, Greece, Pakistan, and beyond. He discusses the role of conversion-led growth, the rise of Radisson Collection and Art’otel, and the group’s strong relationships with local investors. Elie highlights Radisson’s commitment to the growth of branded residences, and how regional cities play a key role in long-term growth. From smart city hotels to mountain resorts, this is a conversation on growth rooted in pragmatism, partnership, and purpose.
In this FHS Podcast, Jonathan Worsley speaks with Steven Greenway, CEO of flyadeal, about the airline’s rapid growth trajectory as Saudi Arabia’s Vision 2030 reshapes the aviation and tourism landscape. Steven reflects on his 25+ years in aviation, including past startup successes, and shares how flyadeal is building a commuter-friendly, tech-enabled network across the Kingdom and beyond. He discusses the rise of domestic and first-time flyers, female workforce inclusion, airport collaboration, and why AI and digitalisation will define the next wave of industry transformation.
Benoît-Etienne Domenget, CEO of Sommet Education, joins the FHS Podcast to discuss the urgent need for talent development in the global hospitality sector. He outlines how Sommet’s institutions—including Glion, Les Roches, and École Ducasse—are training future leaders through a combination of operational excellence, strategic foresight, and adaptability. With over 300,000 hotel management roles needed in the next five years and 100 million jobs expected to be created globally, Benoît-Etienne emphasizes the critical role of lifelong learning, upskilling, and ESG education. He also highlights initiatives in Saudi Arabia, where Sommet is training tens of thousands of professionals to meet Vision 2030’s demands. The conversation explores how collaboration between industry and educators is not only essential—but transformational.
Layla Alamri, Education Senior Manager at Red Sea Global, shares how the organisation is reshaping the future of luxury hospitality by investing in local talent. Through rigorous training, mentorship, and industry-aligned programs, RSG is empowering thousands of young Saudis, especially women, to pursue careers in tourism. Layla highlights key challenges, including shifting public perception and addressing language barriers, while reinforcing the role of cultural pride and personal growth. She also looks ahead to a future where Saudi Arabia becomes a global hub for luxury hospitality education.
In this episode of the FHS Podcast, Jonathan Worsley speaks with Maya Ziadeh, Chief Development Officer, Premium, Midscale & Economy Division for Middle East, Africa & Türkiye, Accor. They discuss Accor’s expansive strategy in Saudi Arabia, including its 30-year legacy, plans to double its footprint by 2030, and a focus on both Giga projects and secondary cities. Maya shares insights on midscale and economy growth, Accor’s “multi-local” development strategy, empowering women in hospitality through initiatives like RISE and She Leads, and how Accor fosters long-term, trust-driven investor partnerships.
Saudi Arabia’s hotel investment market is undergoing a major shift. In this episode, Bilal Ambikapathy explains how recent regulatory changes have simplified foreign investments, especially in key cities like Riyadh and Jeddah, and clarified foreign ownership rules in Mecca and Medina through fund structures. He highlights the surge in domestic and regional investments, the rise of tier-two city opportunities like Asir province, and the outlook for Saudi Arabia as a dominant regional hub. With increasing transparency, strong regulatory frameworks, and impressive market performance (especially in Medina), Saudi Arabia is fast becoming a magnet for global hospitality investors.
In this episode of the FHS Podcast, Jonathan Worsley sits down with Maud Bailly, CEO of Sofitel, Sofitel Legend, MGallery, and Emblems. Maud shares her inspiring journey from serving the French government to spearheading Accor’s luxury portfolio. The conversation explores her leadership philosophy rooted in pragmatism and emotional intelligence, the revival of Sofitel’s brand identity through French zest and local culture integration, and bold sustainability goals like 100% eco-certification by 2025. Maud also highlights the importance of storytelling in ESG, the drive for gender diversity in leadership, and how Sofitel is adapting luxury experiences to Saudi Arabia while staying true to its values.
In this episode of the FHS Podcast, Sean Hehir, President & CEO of Trinity Investments, joins Marina Franolic to share his insights on the dynamic world of hotel investments. Sean walks us through his 27-year journey with Trinity, explaining how the firm pivoted to focus exclusively on hospitality real estate, amassing over $6.3 billion in assets under management. He discusses favorite deals, missed opportunities, and Trinity's expanding footprint into Europe. Sean also highlights the lasting impact of COVID on travel trends, the rise of experiential tourism, the integration of AI in asset management, and the promising investment opportunities he sees in Saudi Arabia and the Middle East.
In this episode of the FHS podcast, Dr. Fabien Fresnel, CEO of the Riyadh School of Tourism and Hospitality, joins Jonathan Worsley to discuss Saudi Arabia’s ambitious plans to train 1 to 2 million young Saudis for the tourism and hospitality sectors over the next 10–15 years. Dr. Fresnel explains the urgent need for a "people strategy" to match the Kingdom's rapid development goals, how the school plans to scale up with innovation and technology, and why localized, multi-dimensional education will be critical. He also shares insights on bridging academia and industry, empowering female participation, embedding ESG culture in hospitality education, and creating an ecosystem of training centers across the Kingdom by 2030.
In this episode of the FHS Podcast, Muin Serhan, CEO of Amsa Hospitality, joins Jonathan Worsley to explore how Amsa is reshaping Saudi Arabia’s hospitality landscape. Muin outlines the company’s bold strategy to tap into underserved secondary markets while also expanding in major cities like Riyadh and Jeddah. He explains Amsa’s four-pronged development approach—including land acquisition, JV partnerships, and management deals—and how its collaboration with leading hotel brands like Accor, Radisson, and IHG is accelerating growth. Muin also highlights the role of the Amsa Academy in training local talent, the company’s push into sustainable and tech-driven innovation, and the importance of aligning with Vision 2030. With a pipeline of over 10,000 keys, Amsa is charting a new path for homegrown hospitality in the Kingdom.
In this episode of the FHS Podcast, Calm Co-Founder Michael Acton Smith opens up about his entrepreneurial journey—from tech burnout to building the world’s leading mindfulness brand. He shares how Calm evolved from a meditation app into a wellness powerhouse, now with over 190 million downloads. Michael discusses the brand’s collaboration with Hilton, the future of embedding wellness into hospitality, and the company's ambitions to move from digital to physical—through products, experiences, and branded living spaces. Tune in for insights on the business of calm, the power of sleep, and why the hospitality world should pay close attention.
In this special episode of the FHS Podcast, we meet Amani — a conversational AI designed to help the hospitality industry innovate, grow, and reimagine guest experiences. Amani shares smart investment insights across emerging markets like Saudi Arabia, India, and West Africa, discusses how AI enhances (not replaces) the human touch, and even reveals who she’s most excited to meet at Future Hospitality Summit. With thoughtful views on sustainability, personalisation, and the future of tech-enabled travel, this episode is your backstage pass to a future-facing conversation between man and machine.
In this episode of the FHS Podcast,Adelina Phua, Managing Lyf Partner, The Ascott Limited, unpacks the evolution of Lyf from a bold idea in 2016 to a growing portfolio of over 35 properties across Asia-Pacific and Europe. Designed for digital nomads, entrepreneurs, and modern travelers, Lyf is redefining what it means to live, work, and play under one roof. Adeline discusses how Lyf uses design, data, and community engagement — from "Ambassadors of Buzz" to yoga classes and pet adoption drives — to create a vibrant and flexible hospitality model. She also shares insights into investor interest, expansion into Europe and the Middle East, and key learnings like bringing back TVs (but not the channels). Lyf is more than a stay — it’s a movement toward social living.
In this episode of the FHS podcast, host Jonathan Worsley speaks with Jake Haupert, a leading voice in regenerative tourism and co-founder of the Transformational Travel Council. From a pivotal moment on a Californian beach to a life-altering climb up Mount Kilimanjaro, Jake shares how his early experiences led him to redefine travel as a catalyst for personal growth, cultural exchange, and environmental regeneration.
The conversation explores the meaning of transformational travel, the shift from passive tourism to active co-creation, and how the hospitality industry can embrace meaningful human connection alongside AI. Jake also touches on how regenerative tourism goes beyond sustainability, drawing inspiration from nature and community-driven values. As tourism looks to the future, Jake advocates for intentionality, authenticity, and purpose—not just for guests, but for entire destinations and their people.
In this episode of the FHS Podcast, Marina Franolic sits down with Fahad Alubailan, Group CEO and Board Member of BAAN Holding Group, formerly known as Al Hokair Group. They discuss the strategic rebranding of the company, its expansion plans in hospitality, entertainment, and catering, and how BAAN Holding is aligning itself with Saudi Arabia’s Vision 2030. With 23 hotels, over 3,000 room keys, and a strong presence in entertainment and catering, Ban Holding is positioning itself as a key player in Saudi’s evolving tourism and hospitality landscape. Fahad also shares insights into investment opportunities for international investors, challenges in talent acquisition, and the role of mega projects in shaping Saudi’s tourism future.
Hospitality design is more than aesthetics—it's about crafting seamless, memorable experiences. In this episode of the FHS Podcast, Johannes Torpe explores how authenticity, sensory design, and cultural integration are shaping the future of hospitality. From sustainable building materials to the evolving expectations of younger travelers, he shares insights on how destinations like Saudi Arabia can balance tradition, innovation, and sustainability to create truly immersive experiences.
In this episode of the FHS podcast, Jonathan Worsley speaks with Nikolina Angelkova, former Minister of Tourism of Bulgaria, about the power of strategic focus and investment in driving tourism growth. She shares how Bulgaria increased international arrivals by 35% despite a limited budget, the importance of public-private partnerships, and how Saudi Arabia’s Vision 2030 is reshaping the region’s tourism sector. Nikolina discusses sustainable tourism practices, overcoming challenges like over-tourism and infrastructure gaps, and the crucial role of investment in building a competitive, future-proof tourism economy. Tune in to gain insights from her experience in global tourism policy and investment advisory. #FutureHospitalitySummit #FHSSaudiArabia #FHSPodcast
In this episode of the FHS podcast, Marina Franolic speaks with Mounib Hammoud, Mega Project Consultant at Al Nahla Group, about the group's ambitious hospitality and real estate developments in Saudi Arabia and beyond. Mounib shares insights into Al Nahla’s transformative projects like the Golden Triangle in Jeddah, Taif Park des Rochers Resort, and a mixed-use development near Medina's Quba Mosque.
Discover how Al Nahla is shaping the Kingdom’s tourism landscape in alignment with Vision 2030, supported by strategic partnerships with the Tourism Development Authority. Mounib also highlights the group’s investments in Egypt, including renowned hotels like the Intercontinental CityStars and upcoming Fairmont properties.
#FutureHospitalitySummit #FHSSaudiArabia #FHSPodcast
In this episode of the FHS Podcast, host Jay Green speaks with James White, Co-Founder of March & White Design (MAWD).
James shares insights into MAWD’s recent expansion into Dubai, building on their success in London, New York, and Los Angeles. They discuss the firm’s experience with luxury residential and hospitality design, the importance of understanding local demographics and cultural nuances, and the growing demand for high-quality refurbishment projects in the Middle East. James also highlights MAWD’s work on private members clubs and their long-term commitment to delivering innovative, sustainable designs.
Tune in to hear about MAWD’s approach to creating spaces that emotionally resonate and their plans for future projects in Dubai and beyond.
#FutureHospitalitySummit #FHSPodcast #FHSWorld
In this episode of the FHS podcast, Michael Grieve, Chief Brand Officer of Jumeirah, joins Daria Smith to discuss Jumeirah’s ambitious global expansion plans and its strategy to maintain exceptional service quality while doubling its portfolio.
Michael shares insights on how Jumeirah leverages its Arabian heritage and unique brand positioning to create distinctive luxury experiences. He highlights key pillars of the brand, including warmth, generosity, and joy, and discusses the importance of personalisation in luxury hospitality. The conversation also covers Jumeirah's approach to sustainability, thought leadership, and adapting to diverse cultural markets, alongside the role of AI in enhancing guest experiences.
#FHSWorld #FutureHospitalitySummit #FHSPodcast
In this episode of the FHS Podcast, Jonathan Worsley converses with Eng. Sultan Alshehri, Chief of Investment at Aseer Development Authority, to explore the ambitious plans for developing the Aseer region in Saudi Arabia.
Sultan discusses Aseer’s unique blend of natural beauty and rich cultural heritage, highlighting the region’s strategic goal of becoming a year-round sustainable tourism destination. He shares insights on infrastructure development, including the expansion of Abha Airport, and the importance of public-private partnerships in attracting foreign investment. The conversation also emphasises Aseer’s commitment to preserving its natural environment, with the creation of the Imam Faisal bin Turki Royal Reserve, and how sustainability is at the core of its future growth.
#FHSWorld #FHSPodcast #FutureHospitalitySummit
In this episode of the FHS Podcast, Jonathan Worsley, Chairman & CEO of The Bench, sits down with Duncan O’Rourke, CEO of Accor for the Middle East, Africa & Asia Pacific. Duncan shares insights into his journey in hospitality, the strong post-pandemic performance of Accor, and the growth prospects in key markets like Saudi Arabia, the UAE, and India. He discusses Accor’s strategy of balancing profit, people, and planet, emphasising sustainable initiatives like organic farming and community support. Duncan also highlights Accor’s focus on talent development, the importance of fostering a multicultural workforce, and the critical role of training in retaining staff. The episode wraps up with Duncan’s thoughts on the Future Hospitality Summit (FHS) as an essential platform for industry leaders to connect, share insights, and shape the future of hospitality.
Tune in to hear how Accor is leading the way in responsible hospitality and innovation in the region.
#FHSWorld #FutureHospitalitySummit #FHSPodcast
Join Jonathan Worsley, Chairman & CEO of The Bench, as he sits down with David Keen, CEO & Founder of Quo, to explore the power of experiential branding in hospitality. David shares insights on how Quo brings brand cultures to life, the challenges of overtourism, and the role of technology in shaping the future of branding. Discover how unique brand identities are crafted and the importance of creativity in the evolving world of travel and hospitality.
#FHSPodcast #FHSWorld #FutureHospitality #QUO
Giuliano Gasparini, Head of Hospitality Asset Management at WASL / Dubai Real Estate Corporation, talks about the evolving luxury hospitality market in this episode of the FHS Podcast. He explores trends in ultra-luxury experiences, the growing importance of ESG, and the rising role of specialized F&B operators in enhancing hotel value. Giuliano also shares insights on how asset managers can drive value and innovation in today’s competitive landscape.
#FHSWorld #FHSPodcast #FutureHospitalitySummit
In this episode, Jonathan Worsley sits down with Bani Haddad, Founder and Managing Director of Aleph Hospitality, to discuss the company's rapid growth as the largest independent hotel management company in the Middle East and Africa. They explore Aleph's unique owner-focused approach, the shift towards franchise models, and how innovation, sustainability, and local expertise are driving their success. Bani also shares insights into Aleph’s future expansion plans and the key challenges facing the hospitality industry in the region.
#FHSPodcast #FutureHospitalitySummit #FHSWorld
In the latest episode of the FHS Podcast, Naureen, Founder of Inspiring Women in Hospitality, engages in a compelling conversation with Judith Cartwright, Founder & Managing Director of BlackCoral Consulting. Judith, an expert in hospitality asset management and commercial strategy, shares her insights on the significant shifts taking place in the industry. Traditionally, revenue optimisation in hotels focused on rooms; however, today’s approach encompasses all business units, including F&B, spas, and retail, ensuring every square metre of space yields a return.
Judith highlights the importance of holistic collaboration across teams, where operations, finance, and commercial departments work together to maximise profitability. This modern approach allows for more comprehensive revenue strategies, ensuring that even the smallest details, from menu design to retail positioning, are optimised to enhance both efficiency and guest satisfaction.
Judith also discusses her hands-on consultancy style, where she works closely with clients to implement bespoke strategies that consistently deliver double-digit growth. Beyond financial strategies, she shares invaluable advice for women in hospitality, encouraging them to seek and invest in personal development, and take bold steps in their careers.
#FutureHospitalitySummit #FHSWorld2024 #FHSWorld
In this episode of the FHS Podcast, Matthew Weihs sits down with Wesam Okasha, Managing Director of TUI BLUE Hotels & Resorts, to discuss the brand’s global expansion, particularly in Asia and Africa. Wesam highlights TUI’s innovative use of AI to reduce food waste, their strong commitment to sustainability, and the challenges of hotel development across diverse regions. They also explore TUI BLUE's goals for opening 200 hotels in the next eight years and their partnership with FHS World to boost brand awareness.
#FHSPodcast #FHSWorld #FutureHospitalitySummit
In this episode of the FHS podcast, Jonathan Worsley speaks with Turab Saleem, Partner and Head of Hospitality, Tourism & Leisure at Knight Frank, about the rapid growth of the hospitality sector in the Middle East. They discuss key industry trends, including wellness and experiential tourism, the adoption of A.I. and technology, and the impact of rising costs on development. Turab also highlights the region's evolving role as a global tourism hub and the importance of sustainability and innovation in shaping the future of hospitality.
#FHSPodcast #FHSWorld #FutureHospitalitySummit
Marina Franolic speaks with Adeeb Ahamed, Managing Director of Twenty14 Holdings, about the company’s investment strategy and the evolving trends in hospitality. Adeeb discusses the importance of storytelling in creating unique guest experiences, the rapid growth of tourism in India and the GCC, and how Twenty14 Holdings approaches new developments and acquisitions. He also shares insights on future projects in key markets like Saudi Arabia and India, and the role technology plays in modernising the hospitality industry.
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In this FHS podcast episode, Jonathan Worsley sits down with Elie Milky, Vice President of Development for Radisson Hotel Group in the Middle East, Cyprus, Greece, and Pakistan. Elie discusses Radisson's ambitious growth strategy, aiming for 150 hotels and 30,000 keys by 2030, with a significant focus on Saudi Arabia. He shares insights on hotel conversions, the rise of lifestyle brands like Radisson RED and Art'otel, and the challenges of brand awareness and staffing in emerging markets. Elie also highlights the impact of Saudi Arabia’s Vision 2030 on regional tourism growth.
#FutureHospitalitySummit #FHSWorld #FHSPodcast
In this episode of the FHS Podcast Philip Barnes, CEO of Rotana shares insights into Rotana's growth strategy, focusing on regional expansion within the Middle East, Africa, and Central Asia. He discusses the importance of guest experience, technology integration, and sustainability in shaping the future of hospitality. Learn how Rotana’s "Treasured Time" philosophy drives its success and sets new industry standards.
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In this episode of the FHS podcast, Pascal Armoudom, Partner at Kearney discusses the latest trends in global hospitality, including the rise of personalised travel experiences, overtourism, and the growing focus on sustainability. Pascal shares insights on how A.I. and data are transforming the industry and offers a preview of Kearney’s upcoming thought leadership report. Tune in for a deep dive into the future of hospitality and strategies to navigate the evolving landscape.
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In this episode, Tjalling van den Burger, VP of Enterprise Sales at Adyen, discusses the evolving landscape of payments technology in the hospitality industry. Tjalling shares insights on how Adyen’s integrated payment solutions are enhancing guest experiences and boosting operational efficiency. The conversation covers the challenges of tech adoption in hospitality, the role of AI, and the importance of offering diverse local payment options.
Tune in to learn how technology is reshaping the future of hospitality.
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In this episode, Marloes Knippenberg, CEO of Kerten Hospitality, discusses the future of lifestyle hospitality and how Kerten is redefining guest experiences through tailored ecosystems and innovative projects. Marloes highlights Kerten's role in Saudi Arabia’s tourism growth, emphasising the importance of collaboration between private investors and government entities. Tap into her insights on leadership, the power of mentorship, and the critical role of empowering young talent in driving industry success.
Tune in to learn more about the evolving landscape of hospitality and how Kerten Hospitality is shaping the future.
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In this podcast episode, Jonathan Worsley, Chairman & CEO of The Bench, engages in a conversation with Jeff Tisdall, Chief Business Officer of Accor One Living and Global Head of Mixed-Use. They explore the evolution of branded residences, a segment that has grown significantly over the past decade. Jeff discusses his journey into the hospitality industry through real estate development, emphasising how branded residences have become integral to luxury and lifestyle hospitality offerings.
The conversation covers the global expansion of this market, particularly in key regions like Dubai, Miami, and London, and the increasing involvement of non-hospitality brands like luxury fashion and automotive companies in this space. Jeff also highlights the importance of sustainability, design innovation, and the operational challenges in managing branded residences, especially in emerging markets. The discussion previews the upcoming Branded Residences Forum at FHS World, where industry leaders will delve into the future of this growing sector.
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In this episode of the FHS Podcast, Jay Green sits down with Aseem Kapoor, Chief Executive of ARK People Solutions, to discuss his journey in the hospitality and human resources industry.
Aseem shares insights on how ARK helps organisations adapt to the evolving workplace, the balance between technology and human interaction, and the importance of creating a strong organizational culture. He also touches on the rapid development in Saudi Arabia and its impact on the future of hospitality.
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In this insightful session, Marina Franolic sits down with Shaikha Al Nowais, Corporate Vice President of Owner Relationship Management at Rotana Hotel Management Corporation.
Shaikha Al Nowais shares her extensive experience in the hospitality industry, discussing the strategic growth and operational excellence that Rotana brings to its 73 operating hotels across 25 cities and 14 countries. She highlights the importance of maintaining strong relationships with hotel owners, staying transparent, and delivering on promises, especially in the dynamic Saudi Arabian market.
Dive into the conversation as Shaikha explains Rotana's approach to embracing mid-scale and upper-scale market segments, integrating local culture into their operations, and adapting to the evolving needs of tourists. She also touches on the importance of fostering young Saudi talent and the significant role of women in the hospitality industry.
Explore more about the Future Hospitality Summit at futurehospitality.com
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Join Jonathan Worsley, Chairman and CEO of The Bench, as he interviews Hassan Ahdab, Chief Hospitality Operations Officer at Taiba Investments.
Hassan shares his journey in the hospitality industry, discusses the strategic merger between DUR Hospitality and Taiba, and highlights the company's expansion plans in Saudi Arabia. They delve into opportunities for new investors, the integration of AI and technology, and Taiba's commitment to Vision 2030. Discover insights on the future of hospitality and the importance of personal leadership in this dynamic industry.
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Jonathan Worsley, Chairman and CEO of The Bench, interviews Eezan Shahul Hameed, Chief Commercial Officer of Maldives Fund Management Corporation.
They discuss the evolution of the Maldives Fund Management Corporation, its role in attracting foreign direct investment, and key tourism projects like the Han Kede integrated tourism zone and Gafaru lagoon development. Eezan highlights the importance of sustainability, community involvement, and innovative tourism models in driving the Maldives' tourism sector forward.
#FutureHospitalitySummit #FHSWorld #FHSPodcast #MFMC
In this episode of the FHS Podcast, Jonathan Worsley, Chairman and CEO of The Bench, interviews Natalia Bayona, Executive Director of UN Tourism.
They discuss the vital role of innovation and technology in transforming tourism, the importance of education for youth in the sector, and the challenges of over-tourism. Natalia shares insights on supporting SMEs through digitalisation, fostering sustainable tourism, and the impact of UN Tourism's startup competitions in driving growth and social impact.
#FutureHospitalitySummit #FHSPodcast #FHSWorld #UNTourism
Join us on the 59th episode of the Future Hospitality Summit podcast as Jay Green sits down with Heidi Grimwood, VP of ELE|NA Spa, to explore her inspiring journey in wellness.
From her early days as a fitness instructor to leading spa innovations at Atmosphere Wellness, Heidi shares insights on holistic health, the importance of personalised wellness programs, and the evolving trends in the industry.
Tune in to learn how Elena Spa integrates nature's elements into their offerings and the future of wellness in hospitality.
In this episode of the FHS Podcast, host Jonathan Worsley sits down with Guy Hutchinson, CEO of Hilton Middle East and Africa, at the Mandarin Oriental Al Faisaliah Hotel in Riyadh. They discuss Hilton's significant expansion in Saudi Arabia, including a new deal introducing 1,600 keys across three brands in Medina. Hutchinson shares insights on aligning with Saudi Arabia's Vision 2030, the diverse range of hospitality projects underway, and the strategies for fostering a young workforce and enhancing gender diversity within the region. They also delve into the potential of branded residences and Saudi Arabia's unique position to redefine tourism with its ambitious development plans.
Join us on the latest FHS Podcast where Matthew Weihs, Commercial Director at The Bench, speaks with Nicolas Nasra, Head of Hotel Advisory, Hospitality & Tourism at Colliers, about the evolving landscape of branded residences in Saudi Arabia. Learn how collaborations with luxury and lifestyle brands are reshaping real estate, attracting younger demographics, and delivering strong returns on investment in alignment with Vision 2030.
Tune in to the full podcast for an insightful discussion.
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Join Jonathan Worsley and Duncan O'Rourke on this enlightening FHS podcast episode as they explore Duncan's dynamic role as CEO of Middle East, Africa & Asia Pacific for Accor.
They discuss strategic alignments with regional visions like Saudi Vision 2030, Accor's expansion plans including 45 new hotels in Saudi Arabia, and the crucial role of sustainability and AI in enhancing operational efficiency and guest experiences. Discover how Accor is innovating hospitality by adapting to local cultures and fostering local talent, positioning itself as a leader in responsible hospitality and transformative travel experiences.
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Join Jonathan Worsley and Gautam Sashittal on the FHS Podcast as they explore the dynamic evolution of the King Abdullah Financial District (KAFD). They discuss KAFD's transformation into a comprehensive mixed-use hub in Riyadh, emphasising its development of residential, retail, and hospitality sectors. Gautam highlights the integration of smart city technologies and sustainability initiatives that align with Saudi Arabia's Vision 2030, enhancing KAFD's role as a prime destination for business and lifestyle. Tune in to discover how KAFD is setting new standards in urban development and sustainability in the heart of Saudi Arabia.
#FutureHospitalitySummit #FHSSaudiArabia #FHSPodcast
In this engaging podcast episode, Jonathan Worsley, Chairman, The Bench, talks with Serena Lim, Chief Growth Officer of The Ascott Limited, about their unique business strategies and expansion plans.
Celebrating 40 years, The Ascott has transitioned from an owner-operator model to managing a vast portfolio of over 940 properties globally. Serena discusses Ascott's significant focus on the Middle East market, particularly Saudi Arabia, and their approach to creating tailored, experience-led accommodations across various asset classes. The conversation also delves into Ascott's participation in the upcoming Future Hospitality Summit and their strategic goals for the event.
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In this enlightening episode of the FHS podcast, host Jana Bader speaks with Stefano Lopez, Tourism Projects Director, at Baheej, about their innovative role in transforming Saudi Arabia’s tourism landscape.
Stefano discusses Baheej’s unique approach as a joint venture focused on developing destinations that cater to both local communities and potential international visitors. Their methodology includes extensive on-ground research and community involvement to ensure each project integrates seamlessly into its cultural and ecological surroundings. He also hints at an exciting new project in the Eastern Province, set to be revealed at the Future Hospitality Summit, showcasing Baheej's commitment to authenticity, excitement, and sustainability in tourism.
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In this engaging podcast episode from the Future Hospitality Summit, Ali Shahid, Marketing Director, The Bench, converses with Desdemona (Desi), a humanoid robot and lead vocalist of the Desdemona Dream Band. Desi discusses her excitement about expanding her fan base to the Middle East and shares her views on the role of robotics and AI in enhancing the hospitality industry. She emphasises the potential of AI to improve guest experiences through personalisation and efficiency while maintaining a human touch. Desi also reflects on the ethical considerations of AI in art and envisions AI's future role in hospitality, suggesting that robots could complement human efforts in various services, including food preparation and customer interactions. As a unique blend of technology and creativity, Desi expresses eagerness to collaborate with humans to create memorable guest experiences.
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Host Jennifer Pettinger-Haines chats with Daniel Morgan, Partner, TGP International, about the innovative Al Mamlaka food hall in Riyadh. They delve into the transformation of an underutilised space into a bustling dining hub, the challenges of adapting retail areas for food service, and the strategies employed to create a diverse and dynamic food destination. Daniel shares insights on design, vendor selection, and the importance of maintaining freshness through ongoing curation to keep consumers engaged. Tune in to learn how Al Mamlaka has become a model for revitalising spaces with culinary experiences.
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In this episode of the FHS podcast, host Jennifer Pettinger-Haines sits down with Ada Renedo of the Together Group and Christopher Sanderson and Martin Raymond from The Future Laboratory to delve into the evolving landscape of Saudi Arabia's luxury market.
They discuss the significant findings of the "New Codes of Luxury" report, which redefines perceptions of the Saudi consumer and highlights the kingdom's potential in the luxury and hospitality sectors. The conversation covers global luxury trends, the importance of catering to a younger, health-conscious demographic, and the burgeoning support for homegrown brands and entrepreneurs. Insights into government initiatives promoting public entertainment and cultural events are also explored, revealing opportunities for innovation in the F&B industry within Saudi Arabia.
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Tune in for a dynamic conversation with Hala Matar Choufany, President of HVS Middle East and Africa led by Rosanna Chopra, Executive Director, Red Sea Global as they discuss the transformative growth of tourism in Saudi Arabia. This discussion explores the influential role of women in driving Vision 2030 and the broader dynamics shaping the industry, such as the integration of cultural authenticity and the expansion of luxury tourism.
Learn about the challenges and opportunities within the sector, the impact of societal shifts on the industry, and how Saudi Arabia is leveraging these changes to foster a sustainable and inclusive tourism landscape. This dialogue highlights the balance between empowering female leadership and fostering overall industry growth, showcasing Saudi's commitment to becoming a global tourism leader.
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In this episode of the FHS Podcast, host Louis Abboud, CDO & Deputy Head of Middle East, Africa & Turkey, Ennismore sits down with Christoph Hoffmann, Founder, 25hours Hotels to discuss the origins, philosophy, and expansion of the 25hours brand, particularly its successful adaptation in Dubai and potential in Saudi Arabia. Christoph discusses the brand's commitment to creating unique, story-driven hotels that resonate with a young, creative audience, and how this vision is guiding their approach in new markets.
Tune in to learn about the transformative impact 25hours aims to have on hospitality in the Middle East.
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In this insightful episode of the FHS Podcast, Jonathan Worsley sits down with Susie Ellis, Chair & CEO of the Global Wellness Institute. Susie discusses the transformation in wellness tourism, highlighting its expansion beyond traditional spa offerings to include holistic community and environmental wellness. They explore the integration of wellness in business travel and the vital role of staff wellness in hospitality. Susie also touches on the burgeoning potential for wellness innovations in emerging markets like Saudi Arabia, underpinning the discussion with trends in longevity and self-care that are set to shape the future of the industry.
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In this engaging episode of the FHS Podcast, Jonathan Worsley, Chairman, The Bench, sits down with Fahad Abdulrahim Kazim, CEO of Millennium Hotels & Resorts & Lakhraim Group, to explore the brand's significant growth in the Middle East and Africa. They delve into the introduction of innovative brands like M Social and Biltmore, Millennium's focus on integrating technology to improve guest experiences, and the strategic expansion into new markets. Kazim shares his journey from real estate to hospitality, underscoring the importance of questioning industry norms to foster innovation. The conversation also highlights Millennium's commitment to sustainability, community engagement, and developing local talent, showcasing how these initiatives are shaping the future of hospitality.
#FutureHospitalitySummit #FHSSaudiArabia #FHSPodcast
In the latest episode of the FHS Podcast, we delve into building a diverse and stronger hospitality industry by empowering and facilitating more women to join the workforce. Featuring the insightful Shaikha Al Nowais and hosted by Edie Rodriguez, this conversation highlights the transformative strides being made in Saudi Arabia’s hospitality sector, especially under Vision 2030, and the remarkable progress in women's roles within the industry.
Shaikha Al Nowais, hailing from the esteemed brand, Rotana, discusses the cultural richness and diverse identities of Saudi destinations, emphasising the unique contribution of Saudi women to this evolving landscape. She provides an expert female executive’s perspective on the country’s dynamic changes, including employment opportunities and cultural shifts that welcome and empower women in the workforce alongside insights into Rotana’s commitment to fostering female talent, with women constituting 30% of their workforce in Saudi.
Tune in for a compelling discussion under FHS Saudi Arabia’s campaign, #FHSWomenPower, on the future of hospitality and the integral part women play in shaping it.
#FutureHospitalitySummit #FHSSaudi #FHSPodcast #FHSWomenPower
In this episode of the FHS Podcast, Ali Shahid, Marketing Director, The Bench, welcomes Henry Coutinho-Mason, Author and Speaker on "The Future Normal," to discuss the role of AI in shaping a people-first strategy for the hospitality industry. As a "reluctant futurist," Henry emphasises looking at current global trends and demographics to anticipate future opportunities, urging organisations to engage fully with the future. He shares compelling examples from various industries, including healthcare and food service, to illustrate how technology can enhance human interaction and guest experiences. Henry's message is clear: embrace innovation to enrich customer service, not replace it, inspiring hospitality leaders to build a better future together.
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In this captivating episode of the FHS Podcast, Jonathan Worsley, Chairman, The Bench converses with Carlos Khneisser, VP Development MEA, Hilton about Hilton's innovative development strategies and dedication to sustainability. They explore Hilton's thriving presence in Abu Dhabi, particularly on Yas Island, and the significant expansion in Saudi Arabia with a focus on environmentally friendly hotel operations. Carlos highlights the importance of innovation, collaboration, and the golden age of travel, emphasising Hilton's efforts to meet the environmental concerns of the younger generation and the brand's initiatives towards making hospitality sustainable for the future.
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In this insightful episode of the FHS Podcast, Ali Shahid, Marketing Director, The Bench, talks with Tjalling van den Burger, VP Hospitality, Adyen about transforming the hospitality industry through innovative payment solutions. They discuss overcoming the challenges of adopting new technologies, the importance of maintaining the personal touch in guest experiences, and envision the future of hospitality with a focus on personalized, tech-enabled services.
#FutureHospitalitySummit #FHSWorld #FHSSaudi
In this enlightening session at the Future Hospitality Summit 2023, Stephen Sackur, Presenter, HARDTalk engages with HE Mohamed Ali Rashed Alabbar, Founder & Managing Director of Emaar Properties | Founder & Director of Noon.com | Chairman of Eagle Hills | Chairman of Americana Group. They delve into Alabbar's journey from humble beginnings in Dubai to shaping its skyline, including the iconic Burj Khalifa. Alabbar shares insights on risk-taking, the evolution and sustainability of Dubai, and his global investment philosophy, unaffected by political landscapes. The discussion also touches on his passion for social responsibility and future aspirations, providing a unique glimpse into the mind of a transformative leader in the global hospitality and real estate sectors. #FutureHospitalitySummit
Glenn Mandziuk, Chief Executive Officer, Sustainable Hospitality Alliance and Jonathan Worsley, Chairman, The Bench discuss net positive hospitality in our latest podcast episode.
The hospitality industry is a major contributor to society and the environment which places greater onus of responsibility on it to pivot and transform into a sustainable driver. Diving into the development of the Sustainable Hospitality Alliance, they discuss the importance of building a wider network of hotels and organisations with the right kind of technology to affect the global chain.
Hear their insights on the hospitality industry’s growing focus on innovation, the demands of the employee of the future, and the Sustainable Hospitality Challenge’s winner idea for 2023 in the podcast.
In our latest podcast episode, William Heinecke, Founder & Chairman, Minor Hotels in conversation with Jennifer Pettinger-Haines from The Bench, discusses his passion for sustainability in the hospitality industry and how Minor has been involved in various ESG initiatives.
Minor Hotels has been involved in various innovative projects, from rescuing street elephants in Thailand to replanting coral in the Maldives, showcasing how cross-industry collaboration can accelerate sustainable practices.
Register for our future editions:
FHS Saudi: Al Faisaliah Hotel, Riyadh, from 29 April to 01 May 2024
FHS World: Madinat Jumeirah, Dubai, from 30 Sep to 02 Oct 2024
futurehospitality.com
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In the latest episode of the FHS Podcast, Dr. Fahad bin Mushayt, Chief Executive Officer, ASFAR, and Jana Bader, General Manager – Saudi Arabia, The Bench come together to discuss ASFAR’s exciting journey as well as its mission and objective in the context of Saudi Arabia’s tourism sector.
ASFAR plans to drive the growth of tourism investment in partnership with the private sector to create captivating destinations in Saudi Arabia for visitors from all over the world in line with Saudi Vision 2030. Dr. Mushayt goes on to explain the company’s aim to develop tourism projects while attracting domestic and international tourists to the Kingdom as part of the national target of having 100 million visitors annually by 2030.
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Elie Milky, VP Development, Radisson Hotel Group, and Jennifer Pettinger-Haines, Managing Director – Middle East, The Bench come together for our latest podcast to discuss the exciting and ambitious journey Radisson has been on.
Radisson has been leveraging growth opportunities in not just Saudi Arabia and Dubai but expanding to Bahrain, Qatar, and Pakistan too. He touches upon hotel owners looking to develop a diverse portfolio and transitioning from major cities into the secondary ones across the regions.
Meet leaders from Radisson and other remarkable hospitality names: futurehospitality.com/ae
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Our latest podcast with Sandeep Walia, Chief Operating Officer, Middle East, Marriott International, and Jonathan Worsley, CEO and Founder, The Bench, illuminates Marriott’s exciting latest initiatives ranging from sustainability to cultivating greater female leadership and discussing their groundbreaking pipeline of 110 hotels.
Walia shares in the podcast how Marriott is striving to reduce their waste to landfill by 45%, water intensity by 15%, and carbon intensity by 30% while expanding to regions like Turkey with a goal of opening 100 hotels.
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Fahad Abdulrahim Kazim, Chief Executive Officer of Lakhraim Group & Millennium Hotels MEA, and Jennifer Pettinger-Haines, Managing Director of The Bench Middle East, focus on F&B strategies and Millennium's exciting future in our most recent podcast.
Fahad delves into his focus on weaving F&B into the very fabric of guest experiences, creating excitement with fresh concepts because today's guests do not distinguish by sole factors; they seek holistic, fulfilling experiences. The podcast also features news on Millennium's pipeline as they launch their 'Year of Quality,' one of their three key programs, centered on enhancing guest experiences, enriching locations, fostering community bonds, and embracing authenticity.
https://www.futurehospitality.com/ae
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Tune in to listen to Jonathan Worsley, CEO and Founder, The Bench and Guy Hutchinson, President & CEO, Rotana dive into Rotana’s inspiring journey from a Middle Eastern brand to a global name and its expansion with sustainability at the core of its philosophy.
Rotana is one of the first brands in the region to completely eliminate single-use plastics and Hutchinson shares his insights into how sustainable innovation is becoming increasingly accessible for hospitality brands today with the right strategic framework.
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“Abu Dhabi has attracted almost 603,000 visitors to attend more than 1,200 MICE events, corporate convention exhibitions, and events.”
Mubarak H. Al Shamisi, Director - Abu Dhabi Convention & Exhibition Bureau, Department of Culture and Tourism - Abu Dhabi, and Jennifer Pettinger-Haines dive deeper into Abu Dhabi as a preferred destination for large-scale regional and global events.
Along with the leading tourist destination’s goal of attracting more than 24 million visitors, Future Hospitality Summit is all set to make Abu Dhabi the global meeting point of hospitality investment leaders from 25-27 September, 2023.
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Nichola Beskine-Taylor, Partner, TGP International and Jennifer Pettinger-Haines discussed sustainable hospitality for the latest episode of the FHS podcast, a key area of exploration for Future Hospitality Summit 2023.
Hear their insights as they deconstruct what ‘sustainability’ means within the ecosystem of hospitality and dive deeper into the role of ‘people’ in Saudi’s Vision 2030. Reducing waste, protecting employees and efficiency are some of the critical concepts envisioned within sustainable hospitality.
Register now to join the hospitality investment community: futurehospitality.com/ae
Taghrid AlSaeed, Executive Director of Group Communications & Destination Marketing, Miral and Jennifer Pettinger-Haines, Managing Director Middle East, The Bench got together for the FHS podcast to discuss the experiential nature of Yas Island ahead of FHS & AHIC, happening from 25-27 September 2023.
Tune in to listen to their insights on how Yas Island is transforming the way you experience and conduct business with venues like Sea World, Ferrari World, and The Warner Brothers alongside several exciting hotel experiences and more.
We are grateful to our host sponsor, Miral, for supporting us in organising the most anticipated event in the hospitality industry in Abu Dhabi for the first time. Register now to secure your spot for 3 unparalleled days with the hotel industry, operators, investors, and industry leaders: futurehospitality.com/ae
Dimitris Manikis, President EMEA, Wyndham Hotels & Resorts, joins Jana Bader, General Manager Saudi Arabia, The Bench on the FHS podcast to discuss the hospitality sector in the Middle East and Wyndham's positive experience during this period of massive change.
Dimitris also shares his personal journey from working in his father's business to becoming the President of EMEA and his secret to always staying positive and cheerful.
In this episode of the FHS podcast, get an inside scoop on HMH Hotel Group's strategic plans to expand its five brands in the booming Saudi Arabian hospitality market. COO Patrick Antaki shares his insights on the country's favourable business landscape and what sets HMH apart from the competition. Tune in to discover more about what's in store for the hospitality industry and FHS Saudi Arabia 2023.
Gautam Sashittal, CEO, King Abdullah Financial District (KAFD) and Jana Bader, General Manager - Saudi Arabia, The Bench explore Gautam's journey in hospitality and the impact he has created as CEO of KAFD. Gautam expands on the sustainability-related initiatives of KAFD and the assets they are managing. In addition, he provides a glimpse into the forthcoming deal signing between KAFD and IHG Hotels & Resorts, scheduled to take place at FHS Saudi Arabia 2023.
In this episode of the FHS podcast, Mike Rigby, General Manager & Regional Vice President, Middle East & India talks to Ali Shahid, Marketing Director, The Bench about what WhiteWater is and what it has been up to recently.
Mike talks about the increasing appetite for entertainment in the Saudi region and the role WhiteWater is playing to fulfil the demand. Mike also shares his excitement for FHS Saudi Arabia and what he is looking forward to at the event.
Winnie Chiu, JP who is the President and Executive Director of Dorsett Hospitality International, recently spoke to Jennifer Pettinger-Haines, Managing Director Middle East, The Bench and Co-Founder Global Restaurant Investment Forum (GRIF) on the FHS podcast.
Winnie and Jennifer chat about the latest projects and development plans of Dorsett, and how technology is being used to enhance customer experience. They delve into the ever-growing demands of Chinese tourists, the transformation of the F&B industry in Saudi Arabia, and the role of restaurants in representing culture.
In this episode of the FHS podcast, Jana Bader, General Manager - Saudi Arabia, The Bench talks to Martin Berlin, Partner, Global Deals Real Estate Leader, PwC Middle East on the current hospitality investment landscape of Saudi Arabia and how the market is expected to shape in the coming years. Martin shares his insights on what the biggest opportunities and challenges are going to be for Saudi Arabia as an emerging market in hospitality.
Richard Johnson, General Manager of Al Faisaliah Hotel joins the FHS podcast to talk to Jonathan Worsley, Chairman & CEO, The Bench to share his experience of working as the General Manager of the iconic Al Faisaliah Hotel, Riyadh. Richard talks about what exactly makes Al Faisaliah the icon that it is and how is it the right venue for an international event like Future Hospitality Summit.
In this episode of the FHS podcast, Jana Bader sits down with two special guests from Aleph Hospitality - Jad Shamseddin, COO, and Tariq Dowidar, Vice President for Saudi Arabia. Jad and Tariq share their insights and experience on the recent opening of Aleph Hospitality's new headquarters in Saudi Arabia, and the exciting new projects they're working on in the region. They discuss the company's vision and approach to hospitality investment in the Kingdom and provide valuable insights into the latest hospitality developments in Saudi Arabia.
Amine E. Moukarzel recently joined the FHS Podcast with Jonathan Worsley to discuss the recent developments by Louvre Hotels Group in hospitality technology and operations. Amine also talks about what's happening in the hospitality investment landscape of Saudi Arabia, and what excites him about the region.
In this episode of the FHIS podcast, Jennifer Pettinger, Managing Director of The Bench Middle East and Co-Founder of Global Restaurant Investment Forum (GRIF), sits down with Tim Cordon, Area Senior Vice President for Radisson Hotel Group in the Middle East and Africa.
They discuss Tim's agenda for FHIS and how Radisson is prioritizing sustainability and innovation by implementing in-house technology solutions that reduce their reliance on external providers.
In this episode of the FHS Podcast, Amir Lababedi, Managing Director Development MENA, Hilton talks to Ali Shahid, Marketing Director, The Bench about his role and responsibilities at Hilton and what the operations look like for the hotels in Riyadh at this time of the year.
Amir discussed how customer demands are transforming with time and 'bleisure' and 'staycations' are becoming a major trend in hospitality. Amir and Ali also chat about what the future holds for the industry and where things are headed over the next couple of years.
Martin Berlin, Partner, Global Deals Real Estate Leader, PwC Middle East talks to Matthew Weihs, Managing Director, The Bench about his role at PwC and the impact he is creating while being at the company.
Martin discusses the shift in working practices post-pandemic and the challenges the industry is still facing going through recovery. Towards the end, Martin shares his insights on how Qatar will be impacted as a destination by the upcoming FIFA Worldcup, and what else is currently hot in the Middle East hospitality market.
Patrick Antaki, COO, Hospitality Management Holding (HMH) joins the FHS Podcast to talk to Jana Bader, General Manager KSA, The Bench about HMH's operations over the past few years.
Patrick also talks about what he is looking forward to the most at the 2022 edition of the conference and how is HMH leading the change in the hospitality industry.
In this episode of the FHS Podcast, Tim Cordon, Area SVP, Middle East & Africa, Radisson Hotel Group talks to Matthew Weihs, Managing Director, The Bench about Radisson's operations over the past few years and the difference in performance before and after the pandemic.
Tim discusses the challenges that come with expanding the human capital of the company and talks about all HR-related activities Radisson is performing to attract fresh talent. He also explains Radisson's commitment to sustainability and the action plan for the coming years.
In this episode of the FHS Podcast, James Wrenn, Director - Head of Hotel Advisory, MENA Region, Colliers talks to Matthew Weihs, Managing Director, The Bench about the evolution of the hospitality investment market of the Middle East over the past decade, and what the future looks like for the region.
James explains how the Middle East is now turning into a mature market as investors shift their focus from development to trading of assets. He draws a comparison of the ME with more developed markets such as the UK and USA and puts forward some impressive statistics about the hospitality investment landscape of these regions.
Guy Hutchinson, President & CEO, Rotana returns to the FHS Podcast to talk to Matthew Weihs, Managing Director, The Bench about Rotana's operations in the Middle East, Africa and Eastern Europe.
Guy elaborates on Rotana's newly launched brand 'Edge' and discusses the impact the FIFA WorldCup will have on Qatar as a destination. Guy and Matt further chat about inflation, fuel price hikes, supply chain challenges and how all of these affect the hospitality industry in particular.
Guy also explains his stance on sustainability and 'greenwashing' as he talks about all the practices Rotana follows to stay environment-friendly not only for the PR but to actually make a difference.
In this episode of the Future Hospitality Summit Podacst, Tim Peck, Chairman, OBMI talks to Matthew Weihs, Managing Director, The Bench about the 85-year legacy of OBMI along with what the pipeline looks like now for the company as the industry has shifted its focus towards being sustainable and environment-friendly post-pandemic.
Tim also talks about his panel discussion on Sustainable Design at the upcoming edition of the FHS and elaborates on all the efforts OBMI has been making on the grassroots level to inspire and educate the younger generation about sustainability and hospitality.
Haitham Mattar, Managing Director IMEA, IHG Hotels & Resorts and Special Advisor, UNWTO returns to the FHS podcast to discuss sustainability, responsible tourism, and IHG's Journey to Tomorrow with Jana Bader, General Manager KSA, The Bench.
Haitham talks about the shift in customer demands as they become increasingly aware of the environment and discusses some practices IHG is following to reduce the global carbon emissions from the hospitality industry that are standing at 1% every year.
Sandeep Walia, Chief Operating Officer, Marriott International talks to Ali Shahid, Marketing Director, The Bench about his reasons to be at the Future Hospitality Summit and what the event means for the industry.
Sandeep expresses his optimism about the future of Tourism, Hospitality, and 'Bleisure' and talks about all the growth Marriott has seen post-pandemic.
Global Restaurant Investment Forum (GRIF) leaders, Atul Chopra, Founder & CEO, Fresh on Table and Emma Banks, Vice-President, F&B Strategy and Development at Hilton talk about the impact of sourcing produce locally and encouraging farming to support the local F&B industry.
They also talk about the immense opportunities Saudi Arabia holds for F&B and what their expansion plans are to support the Saudi Vision 2030.
Rohan Ranade, Associate Vice President – Real Estate & Development, The Indian Hotels Company Limited (IHCL) speaks to Ali Shahid, Marketing Director, The Bench about the expansion plans of IHCL in the Middle East and their post-covid exploration of new-age business models.
Rohan explains the importance of staying relevant to the new generations with the latest tech and infrastructure so that the industry continues to see fresh talent and makes itself lucrative enough for the youth.
Noelle Homsy, Co-Founder, ENVI Lodges talks to Jonathan Worsley, Chairman & CEO, The Bench about how she feels about being at the Future Hospitality Summit.
Noelle also talks about what sustainability means to her and what underlying problems need to be addressed in order to achieve sustainability in its most authentic form in the hospitality industry.
In this episode of the Future Hospitality Summit Podcast, Federico J. González, Chief Executive Officer, Radisson Hotel Group speaks to Sarah Hedley Hymers, Editorial Director, Connecting Travel about what he thinks the future of hospitality is.
Federico makes some amazing points about retaining human capital in the industry and setting measurable goals for achieving sustainability in hotels.
In this episode of the Future Hospitality Summit Podcast, Hassan Ahdab, President of Hotels Operations, Dur Hospitality talks to Jonathan Worsley, Chariman & CEO, The Bench about his participation at the Future Hospitality Summit.
Hassan talks about how the industry needs to be ready to serve the modern sophisticated customers with digital solutions while staying sustainable at the same time.
In this episode of the Future Hospitality Summit Podcast, Guy Hutchinson, President & CEO, Rotana, in conversation with Jonathan Worsley, Chairman & CEO, The Bench, shares his reasons for participating in FHS and his experience being on the CEOs panel at the Saudi edition of the summit.
Guy elaborates what sustainability means for the hospitality industry at this stage and sheds light on what Rotana has been doing to promote sustainability in their operations.
Haitham Mattar, Managing Director IMEA, IHG Hotels & Resorts and Special Advisor, UNWTO in conversation with Jonathan Worsley, Chairman & CEO, The Bench, talks about the importance of Future Hospitality Summit as an event and his key takeaways from a panel talk he participated in at the Saudi edition of the summit.
He also talks about how important it is to engage the younger generation in the hospitality industry and discusses possible methods of retaining younger employees with unconventional management strategies.
In this podcast with Amir Swilam, Sales & Business Development Director at CPC Holding, we dive into what CPC is, how sustainable and environment-friendly its practices are, and how it has contributed to the tourism and hospitality industry of the Kingdom of Saudi Arabia. Amir talks about all the factors that make CPC outshine its competitors and help set its mark in the hotel industry.
Construction Products Holding Company (CPC) was founded in 2005 and is based in Jeddah, Saudi Arabia with branches in Riyadh, Dammam, Makkah, Madinah, United Arab Emirates, Egypt, Syria, Italy, China and Greece. In addition to being the major supplier of all finishing material to Makkah and Madinah Holy Mosques Expansions, CPC serves the building industry with its wide product range, services and logistic support.
Here's a quick teaser to what the discussion on high-end, fine-dining restaurants will look like at the Future Hospitality Summit, 2022.
We have Stefan Breg, MD Keane Consult & KSA in conversation with Abdullah Al Muslemani, CEO Crown & Co. and Jana Bader, General Manager, KSA, the bench for this podcast where they discuss the recent developments in high-end dining in Saudi Arabia, and what opportunities do the local players from the GCC region have in the global market.
In this podcast with Guy Hutchinson, President & CEO Rotana, we explore how Rotana was able to pull itself back from the setback COVID put the hospitality industry in, and how it outperformed itself from pre-pandemic days in such a less time. Guy also discusses Rotana's plans for expansion in the Saudi market, and his panel discussion at the upcoming Future Hospitality Summit in Riyadh this May.
Guy Hutchinson is President & CEO of Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa, Eastern Europe and Turkey. Hutchinson is responsible for developing and executing the strategic direction of Rotana and devising and implementing short- and long-term strategies to help the company realize its expansion plans. In addition, he provides executive oversight of all aspects of Rotana’s day-to-day operations.
In this podcast with Amine E. Moukarzel, President Louvre Hotels Group/Golden Tulip MENA & Flamingo Hospitality Management we discuss the history of Golden Tulip Brand in the MENA region, challenges of mid-market segment and its evolvement in the next 10 years, and strengthening owner-operator relationship. A recognized stalwart of the Middle East hospitality industry, Amine Moukarzel was the driving force behind the launch of some of the most successful hotels in the region, including the Crowne Plaza hotels in Dubai and Abu Dhabi.