The Delivery Innovation Podcast: Recent Episodes

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To understand their attitudes toward takeout and food deliveries during economic change across the United Kingdom. The results show that people are saying yes to treating themselves to food-to-go and have grown to know and love the convenience of delivery.

This habit formed through the pandemic and it’s stuck, even as they watch their wallets.

This week Chris talks with Olivia, Group Food Director with Sessions.

Chris & Olivia discuss the recent survey carried out by Deliverect and some of the results. We also discuss how sessions are acting as the talent scouts for the food industry by searching out founders of the most exciting up and coming food rock stars!

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat etc. seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.

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During this episode we hear from the brilliant Sian-Lan Go, Co-founder of Pizza Bakkers in Amsterdam & our regular on the podcast Zhong Xu, CEO & Co-Founder at Deliverect.

About PizzaBakkers:

"When I, Margreet Leguijt, and Siang-Lan got to know each other, we were talking about good food and drinks within five minutes. Years later I was looking for the perfect pizza with Anthony de Vries. In vain, because finding a really good pizza in Amsterdam was still quite a task. So we decided to start our own restaurant. And together with our best friends Siang-Lan Go and Dmitri Schokker.

In 2009 we took the plunge. We found a building on the Haarlemmerdijk and made our plans a reality. Siang-Lan also wanted a cava bar, like in Barcelona. The concept of pizza & prosecco was born. We ate at literally every pizzeria in Amsterdam, followed a pizza baker's training and argued about the best dough and the tastiest prosecco.

After the opening, our cozy neighborhood restaurant immediately took off and within a year, restaurant number two, on the Overtoom, was opened. After opening four more restaurants, we started a franchise partnership with catering entrepreneurs in 2016, because we want everyone in the Netherlands to taste our Roman pizzas. "

During the chat we discuss:

• Sian-Lan and her journey to starting her business with her friends based on a prosecco bar in Barcelona
• How Sian-Lan & Zhong were already discussing & testing what was to become Deliverect
• Co-creating with Deliverect the " volume control" to protect capacity as Pizzabakkers were overwhelmed by the delivery demand to start with.
• Trusting the tech and protecting the brand, Sian-Lan loves food and was surprised that even though delivery her brand was still growing and the food was traveling well!
• Overcoming barriers moving online versus in house dining during the pandemic

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat. Seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.

Thanks for listening to The delivery innovation podcast, you can find out more about Deliverect at Deliverect.com or follow us on Instagram @deliverect_official

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In this episode, Chris talks with Verity Foss & Charlie Watson owners of Oowee Vegan. Joining the entrepreneurs is Rachid EL KANSOULI General Manager of France for Deliverect.

Verity & Charlie are the co-owners of the Oowee group, the group has a total of 5 stores and 3 delivery kitchens with 2 more bricks and mortar stores opening this year, Oowee first opened its doors in 2016.

More from Oowee Vegan...

"WE BELIEVE THE FUTURE OF FOOD IS PLANT-BASED.

Right from the very start, our mission for Oowee has been clear – our mission is to revolutionise fast food.

Making fast food of the future means we’re on a mission to be a high street restaurant that’s loved by vegans and non-vegans alike.

It isn’t about labels or some exclusive club, and it’s definitely not about offering substitutes or imitating others, just great-tasting food that’s pushing the industry forwards for the better.

This is simply market-leading fast food that happens to be vegan."

During the chat we cover :

• Growing a new hospitality brand with no hospitality experience!
• Building an online following & brand
• Overcoming efficiency problems with technology
• How Deliverect are supporting small & enterprise business in their growth
• Benefits from controlling all of your menus, orders & back office from one place.
• Finding extra revenue whilst battling against outside forces
• Speed of service with Epos integration vs losing tickets & waiting customers!
• Oowee Vegans plans for the next year

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat. Seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.

Thanks for listening to The delivery innovation podcast, you can find out more about Deliverect at Deliverect.com or follow us on Instagram @deliverect_official

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This week Chris meets Mike McKinley, COO of SPIN in the US & Noah Hayes, General Manager of Deliverect in North America & Canada.

This special episode was all about the first IFDD, International Food Delivery Day created by Deliverect to celebrate the work that the riders, chefs, servers, and the whole ecosystem that support the food delivery network.

A 20-minute chat all about the challenges that our teams have faced over the last 18 months and why it's the right time to say thank you!

Enjoy.

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat. Seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.  Thanks for listening to The delivery innovation podcast, you can find out more about Deliverect at Deliverect.com or follow us on Instagram @deliverect_official

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This week we talk to Zhong Xu, CEO & Co-Founder of Deliverect.

Great tech is designed to solve problems & if you have ever run a restaurant, cafe, or bar with delivery you will be very aware that manning the delivery tablets, managing your internal operations as well as managing orders coming in from multiple Delivery providers is a challenge!!

Zhong saw this early and came up with a solution. After growing up in and around hospitality Zhong had a great understanding of what is required, especially since his father owned a Point of sales company that still supplies 90% of Asian restaurants in Belgium.

After creating the first Ipad POS , Zhong then went on to run the hospitality division of Lightspeed POS.

After seeing that restaurants were processing nearly 30% of their orders through an emerging delivery revenue stream, Zhong was pressed to come up with a solution to enable the restaurants to manage their delivery orders and remove the tablets that were slowly taking over every back-of-house area!

Fast forward to today and Deliverect has over 200 employees and is servicing restaurant brands all over the world.

Deliverect has enabled brands to get their people back on the floor at peak time, enabled kitchen teams to just receive tickets as they normally would & increase capacity for the restaurants whilst eradicating human error, saving time, and most importantly driving sales as you are widening your shop window.

Zhong knows operations, he gets it ... It's why Deliverect works as it fixes a problem and gets the restaurant team back in front of the guest, and ensures they are maximising profit.

It's a brilliant journey..and it's not over yet!

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat. Seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.

Thanks for listening to The delivery innovation podcast, you can find out more about Deliverect at Deliverect.com or follow us on Instagram @deliverect_official

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This week we talk with Brian Trollip MD of Dishoom .

We work with Dishoom to ensure that they can deliver the same unique experience through delivery as they do inhouse, an objective Brian is openly obsessed with " You have to treat each online order like it was going out into the restaurant, we want to own the guest experience from start to finish "

THE OLD IRANI CAFÉS have almost disappeared. Their faded elegance welcomed all: rich businessmen, sweaty taxi-wallas and courting couples. Students had breakfast, families dined, lawyers read their briefs and writers found their characters. Fans turned slowly. Bentwood chairs were reflected in stained mirrors, next to sepia family portraits.

Opened early last century by Zoroastrian immigrants from Iran, there were almost four hundred cafés at their peak in the 1960s. Now, fewer than thirty remain. These cafés broke down barriers by bringing people together over food and drink. They were the first places in Bombay where people of any culture, class, or religion could take cool refuge from the street with a cup of chai, a simple snack, or a hearty meal. People from all walks of life shared tables, rubbed shoulders, and broke bread together.

Shared spaces beget shared experiences, and Bombay was more open and welcoming for the existence of these cafés.

Dishoom pays homage to the Irani cafés and the food of all Bombay.

During our conversation, we discuss how moving into the delivery space Brian and his team and have managed to protect jobs and actually add more roles to this brilliant brand. The pandemic has affected everyone and after 10 years of building this business, Brain was faced with a choice of what to do to enable the business to keep trading and keep innovating.

With guest & team at the forefront of every decision that was made, Brian explains the journey of resisting delivery prior to the pandemic to ensure operations were not affected on-site to then moving forward with delivery to keep the brand moving, sourcing packaging, menu design & most importantly quality control & guest experience.

Dishoom are one of the best and they are hoping to continue creating that Bombay experience in your front room once the restaurants open up again.

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat. Seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.

Thanks for listening to The delivery innovation podcast, you can find out more about Deliverect at Deliverect.com or follow us on Instagram @deliverect_official

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This week we talk with Emma Reynolds, Founder of Tonkotsu.

Emma tells us how Tonkutsu was founded and some of the learnings along the way. We also discuss how delivery has helped to keep Tonkotsu open over the pandemic and more importantly keep people employed.

We discuss the operational headaches of running a delivery channel & how Emma and her team have navigated these issues by using technology. Technology that has brought around operational efficiencies & put the team back on the floor where they can delight the guest!

From saving labour on the floor to managing multiple delivery channels from one place Emma is now ready to re-open her sites and open a further site in Brighton this year.

If you are thinking of expanding your delivery business or getting into delivery for the first time..this episode is for you!

Deliverect is a SaaS company that simplifies online food delivery management for restaurants. The platform helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo, Just Eat. Seamlessly into one platform, empowering owners to have a better operational service and excellent customer satisfaction. Deliverect makes centrally managing all online orders easier with a reliable platform that allows for real-time reporting and stock management.

Thanks for listening to The delivery innovation podcast, you can find out more about Deliverect at Deliverect.com or follow us on Instagram @deliverect_official