CX Matters

Australian Customer Experience Professionals Association (ACXPA)

19 Episodes

Featuring leaders from Australia and across the world, the CX Matters Podcast provides insights, best practice tips and thought provoking content for the contact centre, customer experience, digital experience, customer service and employee experience industry brought to you by the Australian Customer Experience Professionals Association (ACXPA).

Whether you are new to the industry or a seasoned veteran looking for a competitive edge, we have a range of speakers covering a range of topics to make it easy to find the insights and inspiration you need.

Featuring regular host, Justin Tippett (CEO of ACXPA) and joined by other members of the ACXPA Advisory Boards, the CX Matters Podcast will be your one-stop-shop for all things Call Centre, CX, Digital CX and Employee Experience and how, and why they are all critical to business success.

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