Introducing The Accommodation Show, hosted by the engaging Bart Sobies! Dive into insightful conversations with top-notch industry experts, curated to elevate your accommodation business to new heights.
Discover game-changing tips, strategies, and advice for managing and operating an array of establishments, including Short Term Rentals (STR), Hotels, Motels, Bed & Breakfasts, Airbnbs, and even Campsites. Join us on this captivating journey, as we unlock the secrets to successful accommodation management.
You've survived your first year. Now what? How do you break through the growth plateau and scale from 20 properties to 500+?
In Part 2 of my Building It conversation with Dennis Goedheid, founder of Casiola, we dive into the playbook for the scale-up. Dennis reveals his unconventional but brilliant growth hack: buying contracts directly from his competitors.
He gives a step-by-step masterclass on how to find, value, and structure these small acquisition deals—covering everything from asset deals and escrow to the non-compete clauses you need to protect yourself. This is one of the most tactical episodes we've ever done.
SHOW LINKS
Casiola: https://www.casiola.com
Franchise: https://www.casiola.com/franchise/
📋 In this episode, we discuss:
00:00:00 - Intro: Part 2 - After the First Year Failure
00:01:24 - The Founder's Trap: Focusing on Operations Instead of Sales
00:04:28 - Why Founders Get Stuck and Avoid Growth
00:07:41 - A Growth Hack: Buying Contracts From Your Competitors
00:13:21 - The Playbook for Acquiring STR Contracts (A Masterclass)
00:15:00 - Asset Deal vs. Business Purchase: How to Avoid Liability
00:15:40 - The Most Important Clause in a Management Contract
00:17:36 - How to Use an Escrow to Protect Your Acquisition Deal
00:23:39 - The ROI of Buying Contracts vs. Traditional Marketing
00:27:36 - The Pandemic Pivot: De-Risking by Expanding to New Markets
00:30:04 - The Aruba Case Study: From Partnership to 150 Homes in 2 Years
00:35:50 - A Crucial Lesson for Scaling: SIMPLIFY Everything
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
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ibooked.online Book Direct Websites
🌐 Website: https://www.ibooked.online
🔗 LinkedIn: https://www.linkedin.com/company/ibooked-online
👍 Facebook: https://www.facebook.com/ibookedonlinefb/
📸 Instagram: https://www.instagram.com/ibooked.online
Strive Conferences
🌐 Website: https://www.striveconferencescom
🔗 LinkedIn: https://www.linkedin.com/company/striveconferences/
👍 Facebook: https://www.facebook.com/striveconferences
📸 Instagram: https://www.instagram.com/striveconferences
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
What if the smartest way to start in a crowded market isn't to start from scratch?
In this episode of Building It, I sit down with Dennis Goedheid, the founder of Casiola, who took an unconventional path. He bypassed the initial grind by acquiring a 20-property business to get his start.
We break down his playbook for buying a business, the brutal honesty of his first-year failure (with negative growth), and the standardization strategy he used to scale to over 550 properties. This is a masterclass in creative and resilient entrepreneurship.
Connect with Dennis:
LinkedIn: https://www.linkedin.com/in/dennisgoedheid/
Casiola: https://www.casiola.com/
Chapters:
00:00:00 - Intro: The Founder's Shortcut to Starting an STR Business
00:01:15 - Scaling Global: Taking a US Vacation Rental Brand to Europe
00:02:22 - The Onboarding Filter: Setting Property Standards for Your STR Brand
00:05:20 - The Scaling Mandate: Why You Must Standardise Your Operations
00:08:13 - Startup Strategy: Buying a Vacation Rental Business vs. Building From Scratch
00:09:45 - The Vacation Rental Myth: The Brutal Reality of "Passive Income"
00:11:36 - The Buy vs. Build Playbook: A Shortcut for STR Entrepreneurs
00:12:17 - Acquisition 101: How to Value & Buy a Property Management Company
00:20:31 - Due Diligence Tip: The Power of Property Location Density
00:23:27 - The First-Year Failure: Overcoming Negative Growth as a Founder
00:31:55 - Accidental Branding: How a Simple Colour Built Their Brand Identity
00:37:25 - Founder's Final Playbook: Creative Financing & Strategic Partnerships
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
It's one of the biggest success stories in the Australian short-term rental industry: a founder builds a brand from the ground up and navigates it to a headline-making $50 million+ acquisition by a global giant. But how did he actually do it?
In this episode of Building It, I sit down with Quirin Schwaighofer, the Co-Founder of MadeComfy, to get the full story behind one of Australia's most recognised STR brands. Quirin reveals the powerful 15-year plan he created at age 30, which became the blueprint for his entire career and eventual exit.
This isn't just an inspiring story; it's a deep dive into the mindset and strategy required to build a truly valuable asset. We break down the brilliant pivot that gave MadeComfy a huge competitive advantage and the inside story of how the landmark deal with OYO really happened (starting with a single message on LinkedIn).
Quirin Schwaighofer is the Co-CEO & Co-Founder of the Australian accommodation innovator, MadeComfy. A seasoned expert in scaling high-growth businesses, he raised over $20 million in capital before leading MadeComfy to one of the largest exits in the history of Australia’s short-term rental industry.
Guest & Company Links:
MadeComfy Website: https://www.madecomfy.com.au
Quirin Schwaighofer on LinkedIn: https://www.linkedin.com/in/quirinschwaighofer/
OYO Website: https://www.oyorooms.com/
Chapters:
00:00 - Intro: Building an Airbnb Business to a $50M+ Acquisition
02:08 - A Founder's 15-Year Plan for Financial Freedom
09:52 - Why True Financial Independence Isn't About Money
15:11 - Surviving COVID with Only 3 Months of Runway
18:38 - The Strategic Pivot Beyond Airbnb for Massive Growth
21:22 - Building a Moat: Why Their Strategy Was Kept Secret
28:20 - The "Aha!" Moment: When the New Strategy Proved a Winner
32:03 - How OYO Discovered & Acquired Them (The LinkedIn Message)
39:33 - The Hardest Part of the Acquisition Process
50:04 - What's Next for MadeComfy After the OYO Acquisition
55:30 - A Founder's Advice for Airbnb & STR Entrepreneurs
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
You don’t get to 250+ properties by chance.
You build it.
Brick by brick.
System by system.
Mistake by mistake.
That’s exactly what Lisa Peterson did.
Last week in Part 1, we talked about profitability, the stuff that actually matters. We explored how Lisa built L’Abode Accommodation from scratch, kept her business lean, and stayed focused on profit.
That episode struck a chord.
So we kept the mics on.
In Part 2, we go deeper. We step inside the engine room of Lisa’s operation and unpack how it all works.
We cover:
✔️ How she scaled from 90 to 250+ properties without breaking herself
✔️ The systems that allow her to deliver a consistent guest experience at scale
✔️ The extras she charges for — and why guests actually love them
✔️ The KPIs that matter (and the ones she completely ignores)
This episode is for anyone in the accommodation space who wants to scale without the chaos, grow without losing quality, and build a business that doesn’t burn you out.
👉 Whether you run a motel, a short-term rental, or a growing hospitality brand, you’ll find real, usable insights here.
Hit play. Take notes. Then go build something that works.
👇 Drop a comment if this one hit home.
SHOW LINKS:
L’Abode Accommodation → https://labodeaccommodation.com.au
The Accommodation Show → https://www.theaccommodationshow.com
📋 In this episode, we discuss:
00:00 – Scaling Fast: From 90 to 250 Properties
01:31 – Early Challenges: Onboarding, Owners, and Guest Issues
04:23 – Streamlining with Tech: From Gantt Charts to monday.com
06:15 – No Marketing, Just Referrals: The Growth Secret
07:34 – Cleaning Dilemma: In-House Teams vs. Contractors
09:59 – Partnering with Contractors: Advanced Clean & Regional Teams
13:19 – Profitability Insights: Margins on Cleaning & Linen
15:48 – Service Fees and Maintenance: Where the Real Profit Is
18:44 – Why Management Fees Alone Don’t Work
21:52 – Choosing the Right Owners: Cutting Bad Fits Early
24:24 – Competing in a Crowded Market: Branding & Extras
26:36 – Final Tips: KPIs, Accountability, and Profitability
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
What if the real secret to success isn’t more properties, more tech, or a bigger team… but something far simpler?
In this episode of Building It, I sit down with Lisa Peterson, founder of L’Abode Accommodation — a business she started from her bedroom, now managing over 250 properties across five states. She’s one of the most grounded, thoughtful operators I’ve ever met, and her story is packed with wisdom for anyone in the accommodation space.
We dive into the one thing so many people overlook when they’re growing their business: profitability. Not revenue, not bookings — but actually making money. The kind of business that pays you back for the effort you put in, instead of draining you dry.
SHOW LINKS:
L’Abode Accommodation – https://www.labodeaccommodation.com.au
📋 In this episode, we discuss:
00:00 – Meet Lisa Peterson: From 13 Years in Business to 250 Properties
01:22 – Why Sharing Knowledge Fuels Industry Success
05:28 – Building Community and Connection in Short-Term Rentals
07:58 – Growing Up with Nothing: Lessons in Hard Work and Money
14:20 – Discovering Holiday Rentals and the Spark to Start
16:39 – Launching with $10k and Scaling to 90 Properties in 6 Months
19:24 – Solving Problems with Scalable Systems
22:40 – Why Concierge Services Don’t Pay and Cutting Unprofitable Tasks
25:20 – Building a 50/50 Onshore/Offshore Team
26:34 – Tracking Staff Performance with Monday.com and Hubstaff
31:18 – Profitability Mindset: Beyond 20% Management Fees
34:07 – Final Tips: Increase Net Profit and Build a Real Business
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
This episode is all about the leap. The grit. And the reality of building a startup from scratch in the short-term rental world. If you've ever stared at a clunky check-in system or juggled five tools just to welcome a guest, this one's going to hit close to home.
Our guest is Michael O’Connell, founder of Happy Guest; a smart, frictionless platform designed to simplify guest journeys from check-in to check-out. Before launching Happy Guest, Michael led strategic sales and partnerships at Turno and worked across the STR tech landscape. He knew the chaos operators were facing and decided to fix it.
This is a raw, honest chat about what it really takes to go from idea ➡️ execution. Michael opens up about the sacrifices, burnout, and brutal clarity needed to survive the startup rollercoaster, without a fancy VC cheque.
SHOW LINKS
Happy Guest – https://www.happyguestofficial.com
Michael O’Connell on LinkedIn – https://www.linkedin.com/in/happyguestmike/
📋 In this episode, we discuss:
00:00 – Introduction and Background
01:02 – From Vegas to Strive: A Growing Connection
02:30 – Entering the STR Industry by Accident
04:06 – What is Happy Guest? Startup Origins Explained
05:54 – Do You See Yourself as an Entrepreneur?
07:01 – Launching the MVP: Testing with Real Guests
08:56 – Guest-Facing Tech: Why First Impressions Matter
10:42 – Lessons from Beta Testing: What to Launch and What to Kill
12:48 – Building Without VC: Bootstrapping and Personal Sacrifices
15:37 – The Mental Toll: Burnout and Startup Pressure
18:01 – Projections, Runway & Revenue Modelling
21:25 – When the Numbers Don’t Match the Plan
23:51 – Startup Life Is Not Glamorous
25:50 – Why Every Dollar Counts: Sacrifices and Strategy
27:25 – Burnout is Real: Balancing Hustle and Health
30:00 – What I’d Tell My Past Self
32:20 – Final Advice for Future Founders
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Running an accommodation business doesn’t have to mean drowning in endless tasks and late-night guest messages. In this episode, I sit down with Lauren Heys and Dan White from Moxxi Property, Tasmania’s largest short-term rental management company, to uncover the systems and tech that allow you to scale without burning out.From automating with tools like n8n, to deploying AI agents, to building onboarding processes that actually save time, this episode is a must-watch for anyone looking to run a smoother, smarter operation. Whether you're managing 5 properties or 150+, you’ll walk away with real strategies and mindset shifts you can apply right now.👀 If you’re serious about building a sustainable STR or accommodation business — and tired of doing it all yourself — this one’s for you.SHOW LINKSMoxxi Property – https://www.moxxiproperty.com.au Resly PMS – https://resly.com.au PriceLabs – https://www.pricelabs.co Key Data Dashboard – https://keydatadashboard.com n8n Automation – https://n8n.io Gemini by Google – https://ai.google.dev/gemini Claude AI – https://www.anthropic.com/index/claude#SmartScaling#PracticalAI#OptimiseWithTech📋 In this episode, we discuss:00:00 Welcome to Building It: Meet Dan de Witte and Lauren Heys 01:05 The Early Days: Chaos, Growth and Lessons 04:18 Scaling STRs with Systems That Work 07:26 How Mindset Impacts Business Growth 10:49 Picking the Right Tech (and Ditching the Wrong Stuff) 14:12 Smart Systems vs. Tech Overload 17:08 Automating Without Losing the Human Touch 20:21 Hiring, Delegating & Building a Real Team 23:34 The Role of Coaching in the STR Journey 26:45 Lauren’s Lean Business Framework Explained 30:04 Future-Proofing: What Hosts Should Focus on Next 33:29 Final Thoughts: Tech, People & Playing the Long Game▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
👇 Ready to grow your short-term rental business without burning out? This episode is for you.
In this episode of The Accommodation Show, we continue our Building It series with Tim Mortimer, founder of BNB Made Easy, one of the fastest growing short-term rental brands in regional Australia.
What started in Tim’s garage with one listing has grown into a thriving operation with 200+ properties across four markets. But what makes his story so compelling is how he built it: thoughtful planning, community roots, operational discipline, and a strong sense of purpose.
🎯 If you're in the accommodation industry, whether it's short-term rentals, motels, hotels or boutique stays, this episode is packed with practical takeaways. Tim shares the exact strategies he used to scale smart, hire well, and systemise the business without losing what made it special.
🔗 Show Links
BNB Made Easy – https://bnbmadeeasy.com.au/
Tim Mortimer on LinkedIn – https://www.linkedin.com/in/tim-mortimer-b8a759190/
The Accommodation Show – https://theaccommodationshow.com/
iBooked.Online – https://ibooked.online/
💬 Drop a comment below and let us know your biggest takeaway.
👍 Like, subscribe and share if you’re building your own accommodation business!
📋 In this episode, we discuss:
00:00 Meet Tim Mortimer – From Backyard Builds to STR Success
01:05 How a Furniture Side Hustle Became a Full STR Business
04:45 Solving Real Problems in Property Styling & Guest Experience
07:30 Scaling from 1 to 100+ Units – Lessons in Rapid Growth
10:50 Building Systems, Teams & Tech to Run a Growing STR Biz
14:20 Why They Moved to Manufacturing & Built In-House
17:00 Managing Cashflow, Risk & Pressure While Scaling
20:30 Hiring for Culture, Staying Focused, and Letting Go
24:10 Advice for Hosts: Strategy, Simplicity & Scaling Smart
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
In this episode of The Accommodation Show, I sit down with Alexandra and Tom Ormerod, the powerhouse duo behind Luxico, Australia’s premier luxury villa rental brand and now stars of the brand-new global reality TV series, Billion Dollar Playground.
🎬 Billion Dollar Playground is now streaming on BINGE, Foxtel, BBC iPlayer, and airing in Canada, New Zealand, and more. We lift the lid on what it takes to build a luxury short-term rental business – and then turn it into a TV show broadcast around the world.
SHOW LINKS
Luxico → https://luxico.com.au
The Billion Dollar Playground (BBC) → https://www.bbc.co.uk/iplayer/episodes/m002fmjh/billion-dollar-playground
The Accommodation Show → https://www.theaccommodationshow.com
#STRLeadership
#LuxuryRentalLessons
📋 In this episode, we discuss:
00:00 - Meet the Founders of Luxico
01:02 - The 7-Year Journey to Reality TV
03:17 - How Luxico Became a Luxury Rental Brand
05:13 - Running a Business as a Married Couple
07:22 - Finding Luxury Homes & Vetting Homeowners
10:12 - Guest Experience & Membership Tiers
12:47 - Behind the Scenes of Filming
15:33 - Was the Show Scripted or Real?
18:52 - Team Turnover and Managing On-Camera Challenges
22:52 - Reality TV vs Business Reputation
25:42 - Staff Wellbeing During Production
30:08 - Inside the Production Setup
31:46 - Guest Reviews & Leadership Growth
34:37 - Elevating the Short-Term Rental Industry
37:46 - What’s Next for Luxico and the Show?
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
If I asked you to name your top priority for 2025, what would it be?For most property managers and accommodation managers, it’s more bookings—without burning out or slashing rates.This season on The Accommodation Show, I’ve been asking industry leaders one simple but powerful question:“What’s your #1 tip for accommodation businesses in 2025?”Each guest has shared something different—strategies for pricing, marketing, and operations—but when I sat down with Tim Rosolio, VP of Vacation Rental Partnerships at Expedia Group, his tip stood out because it addressed the one thing every property manager wants more of:👉 More bookings.Tim works closely with property managers worldwide through platforms like Vrbo, Expedia, and Stays, giving him a global perspective on what’s working right now. And his message was clear...SHOW LINKS:Expedia Group: https://www.expedia.com/Vrbo Vacation Rentals: https://www.vrbo.com/#VacationRentalTips #AccommodationBusinessGrowth #GuestExperienceSuccess📋 In this episode, we discuss:00:00 - Introduction01:20 - Tim Roselio’s Role at Expedia Group02:34 - Vacation Rental Market Trends: A Global Perspective04:34 - Understanding Regional Differences in Vacation Rentals08:10 - How to Improve Guest Experience & Reduce Cancellations15:15 - Essential Property Management Strategies for 202518:50 - Final Thoughts and Expert Advice▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
This one is deeply personal, and I’m so glad I get to share it with you.
In this episode, I sit down with Ronda Amende, founder of TimeOut, a charity that connects terminally ill people and their families with donated holiday homes across New Zealand. Her story is honest, moving, and an incredible reminder of the human side of what we do in accommodation.
💡 We often focus on occupancy rates, automation, and scale — but what if a few unused nights could change someone’s life? What if your business could make a difference without costing you a thing?
Ronda and I dive into what it means to lead with heart, the power of community, and how kindness can become your most valuable brand asset. Whether you manage five listings or five hundred, this conversation will shift how you think about success, impact, and contribution.
#ShortTermRentalImpact
#KindnessIsStrategy
📋 In this episode, we discuss:
00:00 Welcome & Season Wrap-Up with Ronda Amende
01:45 Ronda’s Role at TimeOut & Career Background
04:15 How Hospitality Has Shaped Her Leadership Style
08:30 Diversity, Inclusion & Representation in the Industry
13:50 Leading Through Change: Personal Reflections
17:25 The Power of Connection & Community
22:00 Words of Advice for Future Leaders
26:15 Reflections on the STRIVE Community & What’s Next
29:45 Final Thoughts & Season Farewell
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🧱 Building It: Becoming a CEO When No One Hands You the Title 👔This week we go beyond scaling businesses and get into what it takes to lead them.Shaun Shirazian is the CEO of Lodgify, one of the top tech platforms for short-term rental hosts around the world. But his story did not start in boardrooms. It started in Dallas, raised by immigrant parents, learning to hustle, build, and reflect.In this episode Shaun shares what it really takes to become a CEO. We talk about impostor syndrome, asking for what you want, leading teams you used to be part of, and why clarity, not constant hustle, is the mindset shift that matters most.If you have ever wondered whether you are ready to lead, this one is for you.👇 Watch the episode and subscribe for more from the Building It series.SHOW LINKS:🔗 Lodgify – https://www.lodgify.com🔗 Shaun Shirazian – https://www.linkedin.com/in/shaunshiraz/#BuildingItSeries #LeadershipMindset #UnderdogToCEO📋 In this episode, we discuss:00:00 – Intro: Shaun Shirazian, CEO of Lodgify 01:00 – Childhood roots: Dallas + immigrant resilience 02:30 – Dad’s small‑business lessons & underdog mindset 05:00 – Reflection & purpose: How Shaun found his “why” 07:00 – First career pivot: P&G brand‑management discovery 09:30 – Finding the underdog niche: Intuit & Pipedrive 12:30 – Product mindset: Leading through innovation 15:00 – Transitioning from product leader to CEO mindset 17:30 – Design thinking: Empathy, ideation, experimentation 20:00 – People leadership: From expert to manager 22:30 – Future‑back leadership: Coaching team growth 25:00 – Becoming CEO: Self‑awareness & vocal ambition 27:30 – CEO search: Network, clarity & seizing opportunity 30:00 – Leading Lodgify: Early host conversations 32:00 – What’s constant? Focus: owner needs, admin pain points 34:00 – Q&A: Shaun’s ongoing mission & invitation 36:00 – Final thoughts: Using platform to level the field 38:00 – Wrap‑up & next steps ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
In this episode, I’m chatting with Simon Sechusi, co-founder of SuiteOp. Simon’s journey from a 400-unit property management business to raising $3M for his new platform is filled with insights and real talk about what it takes to scale in the accommodation space.
🏠 We dive into:
How he grew SoSuite from a single listing in Philly to 400+ units.
Why master leases worked — and didn’t — in his market.
The decision to build their own tech in-house (and how that pivoted their business).
The realities of raising $3M (not just the headlines — the real story).
Key lessons on risk, scaling, and how to know when it’s time to rethink your ops.
💡 If you’re running a hotel, short-term rental business, or thinking about expanding, this one’s for you.
👉 Subscribe for weekly episodes on how to build, scale, and stay ahead in the accommodation industry.
🔗 Show Links:
SuiteOp: https://www.suiteop.com/
Simon on LinkedIn: https://www.linkedin.com/in/simon-sechusi/
📋 In this episode, we discuss:
00:00 Introduction to Simon Seroussi and SweetOp
00:00 Kicking It Off
02:00 From France to Philly
05:00 Hitting 400 Listings (and a Wall!)
07:00 Flipping the Model
10:00 COVID Shakeup & Building In-House
14:00 The Secret Sauce: SweetOp
18:00 Raising $3 Million
26:00 Investors, Partners & The Big Lessons
31:00 Dreaming Big & What’s Next
33:00 Final Wrap-Up
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
We’re back with another instalment of Building It, where we dive in with founders who didn’t just dream big, they built big. This time, I’ve got Marcus Rader, co-founder and CEO of Hostaway, sharing how he turned a scrappy start-up into a global powerhouse PMS for the short-term rental world. If you’re curious about what it takes to go from zero to a near-unicorn (and do it without losing your mind or soul), this one’s for you.
In this episode, Marcus shares the mindset that’s powered Hostaway’s growth, less about shiny marketing campaigns and more about solving real problems for real people. He explains why focusing on your guests’ needs is the surest way to win, and how you can apply these lessons to your own accommodation business. We also dig into the challenges of raising capital, scaling smart, and how to balance ambition with the daily grind. You’ll walk away with fresh ideas and the confidence to think bigger, no matter what stage you’re at.
SHOW LINKS:
Hostaway: https://www.hostaway.com/
The Accommodation Show: https://www.theaccommodationshow.com/
📋 In this episode, we discuss:
Chapters
00:00 Introduction & Catching Up with Marcus
01:01 The Growth Story of Hostaway
05:02 Passion vs Profit: What Really Builds a Business
07:02 Money Talks: The Reality Behind Startup Finances
09:47 What Success Really Looks Like in Business
12:42 Timing & Luck: The Hidden Forces Behind Success
15:38 Startup Truths: Challenges, Burnout & Sacrifice
20:08 Think Bigger: How to Become a Market Leader
24:15 From Scarcity to Scale: The Market Leader Mindset
29:52 Sales First: Why Talking to Customers Beats Planning
32:45 Raising Capital: Lessons from $540 Million in Funding
38:11 Choosing the Right Investor: Deal Breakers & Red Flags
44:27 The Power of Learning: How Marcus Prepped for a Mega Round
51:53 Proving Value: Raising $365M to Become #1
58:48 Growth Comes from Discomfort: Embrace the Hard Questions
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
We’re continuing our brand new segment: ‘Building It’, where I sit down with trailblasing founders in the accommodation space to unpack exactly how they built their businesses from the ground up. It’s not about fluffy success stories. It’s about the grit, the strategy, the setbacks—and the steps that actually worked.
This week’s episode takes us deep into Southeast Asia with Daniel Rouquette, co-founder of Villa Finder, one of the leading OTA and property management businesses operating across six countries, with over $10M in bookings annually and 30,000+ nights booked last year alone. Daniel and his team have built a powerhouse brand that thrives on guest experience, owner trust, and raw, data-driven decision-making.
Whether you’re running a small holiday let, scaling a STR brand, or just curious how the biggest players got there, this episode is packed with real lessons you can use. Daniel breaks down how they tackled one of the hardest models in our industry, building a double-sided marketplace (think Airbnb before Airbnb took over). He shares how they signed their first 200 villas on a scooter in Bali, managed availability manually (yes, really), and built tools in-house to fix problems others didn’t see coming.
There’s a lot here for you—whether you’re trying to build trust with guests, get repeat bookings, or decide where to put your time and money as you grow. And if you’ve ever thought about launching a platform or expanding your PM business, this is a must-listen.
SHOW LINKS
Villa Finder – https://www.villafinder.com
#hospitalitystrategy
#guestfirstgrowth
📋 In this episode, we discuss:
00:00 Building It Begins: Meet Daniel from Villa Finder
01:00 From Backpack to Business: Starting Up in Bali
03:30 What Is Villa Finder & How Big Is It Today?
06:00 Hustling in the Heat: Scooters, Sign-Ups & Sweat
08:30 The Guest Trust Gap: Solving the Real Problem
10:00 From OTA to Property Management: The Natural Pivot
15:30 The Tool That Changed Everything: Inter & Availability
20:00 The Data-Driven Mindset That Scaled the Brand
34:15 Daniel’s Biggest Lessons on Leadership & Growth
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
This week marks the launch of a brand new segment we are calling ‘Building It’, where we dive into how founders in the accommodation space built their businesses from the ground up. It’s about the work, the grit, the strategies, and the pivots that helped them scale and grow into the most successful companies nationally and accross the world.In these episodes, you’ll get insights that are rarely shared, but incredibly valuable for your own journey.
To kick things off, I spoke with someone who’s built one of the largest short-term rental brands in Australia. What started with two mates and a few cleans has grown into a company managing over 2,200 properties, operating across every state and territory, and overseeing $140 million in gross bookings annually. That business is Hometime, and its story is nothing short of remarkable.
SHOW LINKS
Hometime → https://www.hometime.io
The Accommodation Show – https://www.theaccommodationshow.com
#ShortTermRentalGrowth
#HometimePlaybook
📋 In this episode, we discuss:
00:00 Starting the Building It Series & Meet Billy Crock
01:10 From Cleaning Toilets to 2,200+ Properties
05:10 Scaling Challenges & Service Quality Trade-Offs
09:00 The Pivot: From Cleaning to Property Management
13:25 Old School Sales Tactics That Built the Business
17:45 COVID Reset: Going Local to Survive and Scale
22:30 Hosting Partner Model: Built for Growth
26:45 Raising Capital, Letting Go of Margin & Scaling Up
31:00 Final Lessons: Grit, Trust, and Long-Term Thinking
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Every operator – whether you're running a small guest house or a large vacation rental portfolio or hotel – relies on technology to some degree. But few of us step back to assess whether all those moving parts are actually working together. In this episode, Shahar Goldboim and I pull back the curtain on the chaos that often hides behind the scenes.
You’ll walk away from this conversation with a sharper understanding of how to get your business systems properly aligned, and why the future belongs to those who start thinking strategically about their tech investments. A better tech stack doesn’t just mean convenience – it means better guest experiences, higher profits, and easier scaling.
SHOW LINKS:
Boom Now: https://boomnow.com
BoxBrownie SnapSnapSnap: https://www.boxbrownie.com/snap-snap-snap
The Accommodation Show: https://theaccommodationshow.com
#Hashtags:
#FutureofHospitality #TechStackOptimisation #BusinessInnovation
📋 In this episode, we discuss:
Chapters
00:00 - Meet Shahar Goldboim: From Real Estate to Vacation Rental Tech Pioneer
02:22 - The Airbnb Experiment: How Fake Furniture Launched a Career
06:14 - Building Boom: Solving Pain Points in Property Management
09:29 - Tech Stack Decoded: Essential Tools for Vacation Rental Success
13:04 - Data Integration Crisis: Why Your Systems Aren't Talking
16:12 - Tech Stack Audit: When and How to Upgrade Your Systems
27:42 - The Learning Loop: Staying Ahead in a Changing Market
34:24 - Future-Proofing Your Business: AI and Next-Gen Solutions
37:10 - Connect with Shahar: Where to See Boom in Action
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
This week, I had the chance to sit down with someone who quite literally has their finger on the pulse of our industry. If you’ve ever wondered whether you're charging the right rates, when you should be adjusting pricing, or why bookings seem slow compared to your neighbour’s, this episode is for you. I’m talking to Jamie Lane from Airdna, and I genuinely think this could be one of our most practical and timely conversations to date.
As someone running an accommodation business, you're constantly juggling revenue, guest satisfaction, and market conditions. But what if you could take the guesswork out of it? In this episode, we break down what the data is actually telling us—so you can make smarter decisions every single week. Jamie and I explore how market-wide trends affect your bookings, how to interpret occupancy and rate shifts, and what top-performing operators are doing differently.
SHOW LINKS
AirDNA - https://www.airdna.co
STR Data Lab Podcast - https://www.airdna.co/podcast
PriceLabs - https://www.pricelabs.co
Beyond Pricing - https://www.beyondpricing.com
📋 In this episode, we discuss:
Chapters
00:00 - Introduction to Jamie Lane and AirDNA
02:57 - Economist vs. Data Scientist: Key Differences Explained
04:17 - Economic Trends and Their Impact on Short-Term Rentals
06:47 - Changing Guest Behaviour: Families, Long Stays & More
11:34 - STR Supply Growth Trends in Australia and the US
14:21 - How ADR and Occupancy Trends Affect Your Business
16:31 - Weekly Actions Every Host Should Take
20:10 - Booking Lead Times, Reviews & Competitor Comparison
22:33 - Monthly & Quarterly Strategy for Market Analysis
27:17 - Most Hosts Leave Money on the Table—Here's Why
29:01 - Final Thoughts & How to Connect with Jamie Lane
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Sometimes, one small change can have a huge impact on your business.
In the penultimate mini episode of The Accommodation Show, I sat down with Julie George, author of Million Dollar Host, to talk about one simple yet brilliant tip that can help you stand out in 2025. This isn’t about big budgets or major renovations—it’s about creating a memorable guest experience that drives better reviews, more repeat bookings, and higher revenue.
If you're looking for a fresh idea to kickstart your inspiration for the year ahead, this episode is for you.
Julie shares a surprisingly simple way to surprise and delight your guests—something that keeps them engaged until the very last day of their stay and makes them want to book again.
It’s the small details that make the biggest difference.
SHOW LINKS:
📌 Julie George’s Website – https://www.milliondollarhost.com.au
📋 In this episode, we discuss:
00:00 - Introduction
00:44 - Behind the Scenes at the Head State Conference
00:51 - Biggest 2024 Takeaways for Accommodation Hosts
01:30 - Surprise and Delight: Transforming Guest Experiences
01:56 - The Genius Lockbox Idea That Guests Will Love
03:20 - Wrapping Up: Final Insights
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
What makes guests choose one property over another?
Is it the price? The location? The number of bedrooms?
While all of those factors matter, the reality is your property needs to stand out from the moment a guest lays eyes on it, whether that’s on an OTA, your website, or social media.
This episode is part of my special mini-series where I sit down with top industry professionals and ask them:
“What’s your #1 tip for accommodation businesses in 2025?”
With competition heating up and guest expectations rising, it’s no longer enough to simply list your property and hope for the best. You need to make strategic updates to ensure your property gets seen, booked, and remembered.
I sat down with Craig Westaway from BNB Booking, a short-term rental legend who manages some of Australia’s most sought-after high-end properties. Craig has built a business around delivering an exceptional guest experience—one that drives repeat bookings and higher nightly rates.
Craig’s answer?
Optimisation is …
SHOW LINKS:
📌 BNB Booking Website – https://bnbbooking.com.au
📌 Follow Craig on LinkedIn – https://www.linkedin.com/in/craig-westaway
📋 In this episode, we discuss:
00:00 Introduction and Guest Welcome
00:31 Overview of B&B Booking
01:24 Challenges in Short-Term Rentals
02:29 Importance of Quality and Experience
05:48 Tips for 2025 and Listing Optimization
09:50 Conclusion and Contact Information
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Regulation. A rule or directive made and maintained by an authorityThe act of controlling or maintaining something according to a system or standardRegulation often sparks fear in our industry, but what if it could also bring legitimacy, stability, and long-term success?This season on The Accommodation Show, I’ve been sitting down with industry leaders to ask one simple but powerful question: “What’s your #1 tip for accommodation businesses in 2025?”For many property managers, regulation is the elephant in the room; it’s unpredictable, ever-changing, and, let’s be honest, a little terrifying. The uncertainty around new rules can make it hard to plan ahead, and some hosts are worried about how these changes will affect their business.That’s why, in this episode, I spoke with Eacham Curry, Senior Director of Government & Corporate Affairs at Expedia Group, to uncover his top tip for 2025.SHOW LINKS:Expedia Group: https://www.expedia.com/ #FutureProofYourRental#RegulationInsights#AccommodationGrowth📋 In this episode, we discuss:00:00 Introduction and Guest Welcome00:42 Meet Eacham Curry: Role and Expertise01:13 Why Regulation Matters for Short-Term Rentals03:11 Understanding the Current Regulatory Landscape05:53 How to Engage with Local Councils on Regulation08:53 Key Takeaways and Final Thoughts▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
What separates businesses that thrive from those that merely survive? It’s often the ability to adapt, evolve, and make informed decisions based on insights, not guesswork.This week, I’m thrilled to feature Sally Henry, VP of Business Development at Key Data. With over two decades of experience in the vacation rental space, Sally has helped property managers navigate market changes and achieve sustainable growth.What’s Sally’s #1 tip for 2025?SHOW LINKSKey Data: https://www.keydatadashboard.com/#PropertyManagementTips #ShortTermRentals #AccommodationSuccess📋 In this episode, we discuss:00:00 - Introduction01:16 - Accommodation Industry Insights from an Expert03:14 - Transforming Short-Term Rentals04:40 - Top Property Management Tips for Success08:47 - Optimising Channel Distribution for Better Results09:41 - Final Thoughts and How to Connect with Sally Henry▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
This season, I’ve been on a mission to bring you insights straight from the leaders shaping our industry. Not only do I want their thoughts, these are the people I want you to get to know.
We are into next live mini-episode - The theme? “What’s your #1 tip for accommodation businesses in 2025?” It’s the question I’ve been asking each guest, to help you uncover strategies, fresh perspectives, and actionable advice you can apply to your business.
Last week I had a great chat with Justin Ford about the power of safety in marketing, and this week we are moving onto dynamic pricing and revenue management.
In this episode, I sit down with Oliver Stern from Wheelhouse, recorded live at the Here to Stay Conference. We dive into the evolving landscape of revenue management, why Australia and New Zealand are experiencing a tech renaissance, and how you can future-proof your business in the face of market shifts.
But what is Olivers number #1 tip?
Oliver’s insights are especially valuable if you’re looking to fine-tune your revenue strategy or if you’ve ever wondered how dynamic pricing can be more than just “set and forget.” His approach goes beyond the basics, offering practical advice for property managers of all sizes.
Oliver Stern has been instrumental in helping accommodation providers globally maximise their revenue. As the head of global growth at Wheelhouse, he’s worked with property operators of all sizes to implement effective pricing strategies. His journey from housekeeping to leading a major tech company shows just how passionate he is about the industry.
Oliver Stern is a digital nomad and STR enthusiast leading global growth for Wheelhouse. Over his three years with the company, he has developed deep roots in the vacation and short-term rental industry, helping operators with 50 to 3,000+ listings boost their revenue and growth.
🎧 Tune in now to learn Oliver’s top tip for 2025—and how you can apply it to your business.
Got questions after listening? Hit reply—I’d love to hear your thoughts or discuss how you can apply these strategies to your business.
Here’s to smarter pricing and stronger growth in 2025! 🚀!
📋 In this episode, we discuss:
00:00 – Introduction
00:45 – What is Wheelhouse?
01:48 – Industry Trends: The Tech Adoption Renaissance
03:59 – Challenges Property Managers Face Today
07:16 – Dynamic Pricing Tips to Grow Your Occupancy
09:48 – Final Thoughts and Upcoming Events
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Welcome back to The Accommodation Show!
In this season of The Accommodation Show, I wanted to ask a simple but powerful question to the experts I meet when travelling to conferences around the world: What’s the #1 tip for accommodation businesses in 2025? Their answers might surprise you, challenge you, and most importantly, inspire you to take action and future-proof your business. Over the coming weeks, I’ll be bringing you these insights, straight from the source, so you can apply them and stay ahead in a rapidly evolving industry.
So this week, I’m diving into a topic that often takes a back seat in our marketing efforts; safety. If there's one thing I've learned over the years, it's that safety isn't just a necessity, it's can also be a powerful marketing tool that can set your accommodation business apart. Many accommodation providers focus on aesthetics, amenities, and guest experience but often overlook the fundamental aspect that truly matters to guests: feeling safe and secure. In this episode, I sit down with Justin Ford, an industry leader in short-term rental safety, to uncover how prioritising safety can actually drive more bookings and create a better guest experience.
SHOW LINKS:
Breezeway - https://www.breezeway.io
Justin Ford LinkedIn - https://www.linkedin.com/in/justin-ford-62492a47
📋 In this episode, we discuss:
00:00 - Introduction and welcome
00:22 - My journey through global accommodation conferences
00:51 - Speaking with industry leaders and sharing insights
01:15 - Why safety is a key focus for 2025
02:05 - Introducing Justin Ford and his expertise in STR safety
03:20 - How marketing safety can boost your bookings
04:45 - Addressing common guest safety concerns
06:10 - Practical safety tips you can implement now
07:35 - The financial benefits of prioritising safety
09:00 - Leveraging safety in your branding and communication
10:30 - How to anticipate guest behaviour and prevent incidents
12:00 - Final thoughts and how to stay connected with Justin
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
Last year, I had the pleasure of once again attending VRMA, the world's largest STR conference. This event is attended by hundreds of people, from tech vendors to property managers, to homeowners and everything in between. This is a place where you get inspired about your own business, where you learn from the best, but most importantly you get to meet the people behind the companies.
At this year's VRMA I had the pleasure of being introduced to Bart-Jan Leyts and boy was it worth it. Oh, and this is the first time I have ever interviewed someone with the same name as me 🤭
Today I get to share with you tips on how to get your business to rank number 1 on an OTA.
Be it booking.com, Airbnb, Expedia or any of the others, Bart shares his insights, which you will love.
Things have changed over the last 12-24 months. If you watched last week's episode where I talk about trends, you will know that the competitors have stepped up the game and being listed on an OTA isn’t enough, you need to be listed at the top. Ranking number one on an OTA can dramatically impact your bookings, revenue, and guest reach. With ever-increasing competition, getting your strategy right is essential.
What you will learn from this episode:
How OTA ranking algorithms work and why they matter 🔍
The top five factors that influence your listing's visibility 💡
Why updating your listings regularly drives momentum 📚
The impact of photos and descriptions on guest engagement 📷
How to balance your distribution strategy across multiple OTAs 🌎
SHOW LINKS
Otamiser: https://www.otamiser.com
Hashtags
📋 In this episode, we discuss:
00:00 Introduction to Bart Jan Leit and Otamiser
05:46 Why Guest Experience Affects OTA Rankings
12:07 Availability and Pricing: Key Factors for Visibility
18:07 How to Use Keywords and Tags Effectively
24:01 Mastering Dynamic Pricing and Seasonal Adjustments
29:55 Final Thoughts and Key Takeaways
🎧 Don't forget to subscribe!
In today’s episode, I’m excited to welcome back Peter Syme, a true thought leader who has kept his finger on the pulse of AI’s evolution. Together, we’ll dive into what lies ahead, exploring the strategies and insights that can help you harness this technology not just now, but for the long term. We cover why AI is more than just a buzzword; it’s a practical tool that can help you scale your business, reduce inefficiencies, and better serve your guests. From leveraging AI agents to enhancing your booking process, the strategies we discuss are designed to make your business more agile and profitable in an increasingly competitive market.
Peter brings his wealth of knowledge to the table (he really is a legend of the tourism industry), offering insights that are not only thought-provoking but immediately actionable. We discuss everything from training your staff to use AI effectively to the ways it can enhance the guest journey without losing the human touch.
SHOW LINKS
Peter Syme Linkedin: https://www.linkedin.com/in/petersyme/
Tourpreneur Community: https://tourpreneur.com/
Hashtags:
📋 In this episode, we discuss:
00:00 The Passion for Travel and Hospitality
05:13 How AI is Shaping the Hospitality Industry
10:13 Tactical vs. Strategic AI: What's the Difference?
17:59 AI Agents: Redefining the Customer Journey
22:11 Scaling Tourism Businesses with AI
29:23 The Role of AI in Travel Planning
41:13 The Paradigm Shift: The Future of AI
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
I’ve got a real treat for you this week. Have you ever wondered how to take your accommodation business from good to great? Or how to make those initial steps in property management easier, smarter, and more impactful? This week’s episode dives into just that. I sat down with Margot Schmorak, CEO of Hostfully, and trust me, her insights are worth every second. From starting out as a small business to working with thousands of property managers, Margot’s journey is a masterclass in scaling your business with purpose and strategy.
📋 In this episode, we discuss:
00:00 - Intro: Meet Margot Schmorak
01:00 - Starting Hostfully: A Bay Area Startup Story
04:30 - The Evolution of Guidebooks and PMS Tools
07:00 - Getting Started in Property Management
10:00 - Building a Guest-Centric Business
14:00 - Why Distribution Strategy Matters
17:30 - Automating Guest Communications
22:00 - Leveraging Community Relationships
25:00 - Integrating Tech Tools for Growth
30:00 - Advice for Property Managers in 2024
33:00 - Closing Thoughts & Contact Info
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Technology is revolutionising the way we manage accommodations, but with so many property management systems available, how do you choose the one that’s right for you? This week, I’m diving into the highlights from VRMA’s Property Management Software Showdown, where we explored what’s shaping the future of property management technology. If you’re looking to stay ahead of the curve and run your business more effectively, you’re in for a treat.We’re unpacking the story behind one of VRMA’s most talked-about sessions: the Property Management Software Showdown, brought to life by Kathleen Fitzpatrick, Alisa Justice, and Linda Sikes. These industry pros didn’t just attend the panel—they built it from the ground up, tackling the daunting task of comparing software for the benefit of property managers everywhere.SHOW LINKS:Switchback Email: https://switchbackemail.com/Silicon Travel: https://www.silicontravel.com/#VacationRentalSoftware #AccommodationTech #VRMAInsights📋 In this episode, we discuss:00:00 Introduction to the Panel Discussion00:25 Guests Introduce Themselves02:47 Backgrounds of the Guests05:03 Early Challenges in the Vacation Rental Industry05:59 The Concept of the Software Showdown07:16 The Importance of Narrowing Down Software Choices09:09 The Structure and Format of the Session10:45 How the Theme of the Session Came Together11:56 Engagement and Participation from Software Companies13:40 Marketing the Session and Creating Buzz15:05 Challenges in Data Gathering17:15 Insights on Software Companies’ Presentations17:58 Key Takeaways from the Session20:20 Audience Questions and Interaction22:15 What Property Managers Need to Know About Software Choices24:30 Reflections on the Benefits to Software Companies27:45 Future Plans for VRMA Las Vegas30:20 Ongoing Challenges in the Property Management Software Space32:15 Final Thoughts from the Guests34:15 Closing and Call to Action▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Four years in the making—this episode is a milestone for me.
In this special episode of The Accommodation Show, I sit down with Amiad Soto, co-founder of Guesty, the world’s leading property management software. But this isn’t just about Guesty’s success. I wanted to get personal: What drives Amiad? How does he make decisions as a leader? And what lessons has he learned that can help you grow your business?
Whether you’re running a B&B or scaling a global operation, this episode is packed with actionable insights on solving customer pain points, leveraging AI, and becoming a better leader. Take a listen—it’s more than an interview, it’s a toolkit for success in accommodation.
SHOW LINKS:
Guesty: https://www.guesty.com
Y Combinator: https://www.ycombinator.com
Guesty Price Optimiser: https://www.guesty.com/price-optimizer
📋 In this episode, we discuss:
00:00 Introduction to Guesty and Amir Soto's Journey
03:06 – How Guesty Was Born: Identifying a Need
05:47 – Guesty’s Growth: Overcoming Early Challenges
09:07 – Adapting to the Market: Pivoting & Scaling Successfully
12:07 – Future Vision: Guesty’s IPO and Global Expansion
15:05 – The Power of Product Focus: Why It Matters
18:04 – Leadership and Success in Tech
21:46 – Mastering Product Development: Prioritising What Counts
24:06 – Building a Strong Business: Personal Growth & Leadership
27:03 – Why Collaboration is Key in the Property Management Industry
31:58 – AI in Property Management: A Game Changer
38:01 – Preparing for IPO: Strategies for Long-Term Growth
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
In this episode, we talk about the myths around buying a business and arm you with the insights, strategies, and inspiration to take the leap; regardless of your starting point.
While acquiring a short-term rental business is no small task, it's a strategic choice that can dramatically accelerate your business growth. Organic expansion often requires significant time and effort to build properties, clientele, and market presence. In contrast, the acquisition provides immediate scale, adding established properties and revenue to your portfolio overnight.
But can anyone do it?
SHOW LINKS:
The Cohost company: https://www.thecohostcompany.com/
📋 In this episode, we discuss:
00:00 - Introduction
02:46 - VRMA Conference Insights
05:05 - Starting the Acquisition Journey
11:02 - Business Acquisitions Basics
24:32 - The Acquisition Process
32:44 - Finding Opportunities Through Networking
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Starting a business is no small feat, and I think there's so much we can learn from those who've walked the path before us. This week's episode is particularly special because it delves into the real-world journey of building a startup, offering lessons that are highly relevant to the accommodation industry.I had an enlightening discussion with Alex Shapiro, the CEO and co-founder of CanMonkey. We talked about the importance of recognising genuine market needs, the value of hands-on experience, and the strategies for scaling a business effectively. I believe these insights are incredibly valuable for anyone looking to enhance their accommodation offerings, whether you're managing a hotel, a bed and breakfast, or short-term rentals.SHOW LINKSCanMonkey: https://www.canmonkey.com/#Startups #HospitalityInnovation #CanMonkey📋 In this episode, we discuss:00:00 - Introduction: Building a Startup with Alex Shapiro of CanMonkey01:17 - Solving Real Problems: What Is CanMonkey?03:27 - From Idea to Startup: The Birth of CanMonkey05:47 - Identifying Market Needs and Finding Product-Market Fit08:58 - Scaling Operations: Overcoming Startup Challenges12:12 - The Importance of Hands-On Experience in Entrepreneurship14:54 - Understanding the Recurring Revenue Business Model18:03 - Navigating Numbers: Profit Margins and Operational Costs21:15 - The Evolution of CanMonkey's Business Model24:34 - The Co-Founder Dynamic: Working Together for Success27:31 - From Investor to Co-Founder: Alex's Journey30:45 - Negotiating Roles and Building a Strong Team33:55 - Top Tips for Aspiring Entrepreneurs36:40 - Taking Action: The Importance of Starting Small39:54 - Final Thoughts and Closing Remarks▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
This week we talk about the top property managers and what makes them stand out.
In this episode, we delve into the world of the top property managers. I'm excited to have Brooke Pfautz, an expert in vacation rental growth, join us to discuss Comparent—a platform that's transforming the connection between property managers and homeowners through transparency.
Brooke will share how Comparent's ranking system can help you showcase your expertise, build trust, and attract more homeowners. Learn the strategies that top property managers use to stay ahead in a competitive industry.
In this episode, you'll discover:
🏠 The importance of transparency in ranking at the top
🏆 Ways to elevate your profile to draw in homeowners
🔍 Insights into Comparent's ranking system
📈 How to meet homeowner needs to improve your ranking
💡 Data-driven approaches to outperform the competition
SHOW LINKS:
Comparent: https://comparent.com/
Vintory: https://www.vintory.com/
📋 In this episode, we discuss:
00:00 - Introduction
02:23 - Vacation Rental Market Overview
06:27 - What is Comparent and Its Purpose
09:24 - Comparent Benefits for Property Managers
11:37 - Lessons from Top Companies
14:48 - Monetization & Future Plans
19:09 - Market Leader Insights
21:03 - Awards & Global Expansion
23:43 - Growth & Return on Investment for Managers
26:38 - Final Tips for Property Managers
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
I am seeing many new companies and innovations emerging at an unprecedented pace, disrupting traditional models and introducing fresh ideas.
At the recent VRMA conference in Phoenix, I was struck by the sheer number of companies, nearly two dozen, that were either new to me or that I hadn't engaged with before. From an abundance of 'book direct' platforms to the surge of businesses integrating AI as the backbone of their operations, it's clear that innovation is alive and well in our industry.
I'm excited to delve deeper into these innovations by connecting with the founders and visionaries behind them in the coming weeks, months, and years. This week, I'm privileged to meet with Alex Husner, who is no stranger to the show, a seasoned marketing leader who has recently embarked on a new venture that's making waves 🌊 in the industry.
One of the biggest challenges accommodation providers face today is enhancing the guest journey while balancing cutting-edge technology and human touch. In this episode, we dive into that very challenge, exploring how an innovative platform like Happy Guest revolutionises guest communication and satisfaction. I truly believe that implementing the right technology at the right moments can transform the guest experience and, in turn, elevate your business to new heights.
SHOW LINKS:
Happy Guest - https://www.happyguestofficial.com/
Alex & Annie: The Real Women of Vacation Rentals - https://www.happyguestofficial.com/
📋 In this episode, we discuss:
00:00 - Introduction & Alex’s Journey
03:05 - Tech Evolution in Vacation Rentals
11:10 - Features of Happy Guest Platform
20:03 - Enhancing Guest Experience with Guides
24:56 - Integration with Property Management Systems
30:12 - Damage Waivers & Upsell Options
33:51 - Wrapping Up: Maximising Guest Experience with Happy Guest
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
I’m excited to introduce to share this week's episode where we explore the upcoming Here to Stay Conference 2024. This event is the perfect opportunity to learn from top industry professionals and gain insights that could take your business to the next level. Whether you’re managing a small B&B or growing a property management busines, there’s something here for you. We cover what the event is about, why you should attend, who will be there and more.
This episode highlights how conferences like Here to Stay offer much more than networking—they’re a way to stay ahead of the curve in a rapidly changing industry. We discuss the benefits of face-to-face meetings with colleagues, tech companies and even with OTAs and how these interactions can lead to better partnerships and more efficient operations. You’ll also hear about the growing importance of adapting to new regulations and how to position your business for long-term success.
SHOW LINKS:
Here to Stay Conference 2024: https://heretostayconference.com/
ASTRA: https://www.myastra.com.au/
Hashtags:
📋 In this episode, we discuss:
00:00 - Welcome and Introduction to the Astra Conference
02:07 - Event Overview: Venue, Dates, and Keynote Speakers
04:23 - Catherine Shields on Joining Astra and the Importance of the Conference
07:30 - Role of OTAs in the Short-Term Rental Industry and Collaboration
09:08 - Collaboration and Regulation in the Short-Term Rental Industry
10:07 - Catherine’s Role in Policy and Advocacy at Astra
11:35 - Regulatory Advocacy at the Astra Conference
12:33 - Benefits of Fair Regulation and Industry Unity
14:04 - Jodie Odlin’s Take on Astra and International Conferences
17:47 - Building Connections and Relationships at the Conference
20:29 - Quick Fire Round: What Excites Participants About the Conference
20:38 - Networking and Meeting Like-Minded People
21:05 - The Joy of Organizing a Conference
21:22 - Anticipating In-Person Meetings
22:20 - Staying Current with Industry Trends and Knowledge
24:17 - The Value of Serving on Industry Boards
29:27 - Learning from International Experts at the Conference
30:29 - Top Benefits of Attending Conferences
36:14 - Supporting Industry Organizations for Long-Term Success
39:09 - The Importance of Hospitality in Short-Term Rentals
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
I’ve always found that the best opportunities for growth come from learning from others in the industry, and that’s exactly what this episode is all about. I had the chance to sit down with Sam Steele, the co-founder of Resly, to discuss not only the powerful tools his team has built for property managers but also the incredible value of industry events like AccomCon and The Best of Tourism Awards Gala. These events are designed to bring the accommodation community together, foster networking, and drive success.This episode is essential for anyone in the accommodation business, whether you’re running a boutique hotel, a bed and breakfast, or managing short-term rentals. We dive into how Resly was built from the ground up with a consultative approach, putting hoteliers and property managers at the heart of their innovation. More importantly, Sam shares how attending events like AccomCon can completely change your business by giving you access to knowledge, networks, and opportunities that are hard to find anywhere else.SHOW LINKS:Resly: https://resly.com.auAccomCon: https://accomcon.comThe Best of Tourism Awards Gala: https://secretgardenparty.com.au#AccomCon #IndustryEvents #HospitalityLeadership📋 In this episode, we discuss:00:00 - Introduction and Background of Resly01:15 - Founding Resly During the COVID-19 Pandemic03:02 - Identifying a Need in the Market for a Better Property Management System05:51 - The Consultative Approach: Building a System with Hoteliers07:08 - The Importance of Community and Networking in the Industry09:36 - The Secret Garden Party Gala and the AccomCon Conference Overview13:08 - Affordability and Value of Attending Industry Events16:42 - Who Should Attend AccomCon and the Best of Tourism Awards Gala?20:26 - Celebrating Success and Supporting Charities▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
I love playing with technology, understanding it and building it and therefore this topic is particularly exciting to me. At Casiola, they don't just use technology; they build it and refine it, enhancing their operational model and setting new industry standards.
But how do you know what to build?
In this episode, we delve into the intricate process of developing bespoke technological solutions that cater precisely to the unique challenges and opportunities within the STR and hospo industry. We discuss how Casiola, led by Dennis Goedheid, identifies which aspects of their operation can benefit most from automation and custom tech solutions. This approach not only increases efficiency but also boosts profitability, which is crucial in today's super-competitive environment.
SHOW LINKS:
Casiola Vacation Homes: http://casiola.com
Guestor Vacation Rental Investment Fund: http://guestor.com
📋 In this episode, we discuss:
00:00 - Introduction to the Episode
00:36 - Welcoming Dennis Goedheid
01:14 - Business Updates from Casiola
03:01 - Overcoming Industry Challenges
05:48 - Exploring Casiola's Business Model
07:06 - Property Management Scale in the US
09:27 - Integrating Technology in Property Management
11:29 - Impact of Technology on Revenue and Efficiency
13:57 - Benefits of Automation in Operations
15:27 - The Role of Innovation in Business Strategy
17:36 - Motivations Beyond Profit
19:54 - Future of AI in Property Management
23:46 - Streamlining Operations with Advanced Technology
27:45 - Enhancing Efficiency with Single Sign-On Systems
31:34 - Leveraging AI for Business Improvement
35:22 - Optimizing OTA Rankings
39:56 - Managing OTA Performance Effectively
44:17 - Closing Remarks and Future Outlook
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
It is conference season, it’s silly season! Over the next couple of weeks I have had the opportunity to interview the hosts of some of the biggest events in the world.
This week, I'm thrilled to bring you an episode that dives into the ins and outs of the Direct Booking Success Summit. As someone passionate about the potential of direct bookings to transform accommodation businesses, I believe this discussion offers crucial insights and actionable strategies that can significantly enhance your operations.
Joining me is Jennifer Boyles, a seasoned expert in direct bookings, to discuss the upcoming summit, last year there were over 1000 online attendees and the pivotal role it plays in the accommodation sector. We explore the essential strategies that enable property managers and owners to maximise their direct bookings effectively.
Tune in today to learn more about the Direct Booking Success Summit and how attending can transform how you manage your property. Dive into our detailed discussion with Jennifer and prepare to take away a wealth of knowledge that could redefine your business strategy.
SHOW LINKS:
Direct Booking Success Summit: DirectBookingSuccessSummit.com
📋 In this episode, we discuss:
00:00 - Introduction & Catching Up
02:15 - The Silly Season & Importance of Industry Events
04:50 - Direct Booking Success Summit Overview
11:05 - Marketing & Branding for Direct Bookings
14:55 - Continuous Learning & Industry Growth
19:40 - Networking & Community at the Summit
23:00 - All Access Pass Benefits
25:25 - Supporting Creators & Growing the Audience
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
It's our lucky day with this episode!Being a passionate proponent of direct bookings, working with hundreds of companies with their strategy and websites this topic, of course is my favourite. But I like to get all angles. I love to hear what everyone else is doing. What is working, what isn’t? I love nothing more than getting insights from other prominent players that are doing similar things. This week, we get on the line with one of the most prominent marketing and book direct companies in Australia, and talk to their CEO Matthias Dybing and we share our insights and experiences. If you are interested to hear about the latest happenings in the world of marketing and direct bookings, this episode is a must-listen. In this latest episode, we dive into the intricacies of driving direct bookings, which we know is critical for the long term of your business. Direct bookings not only help in reducing dependency on OTAs but also build stronger customer relationships and loyalty. This episode promises valuable insights that could significantly impact your strategy.My conversation with Matthias Dybing explores why focusing on direct bookings is not just a trend but a strategic move that could redefine your business’s success. Matthias, a leading expert in marketing, technology and revenue management, shares practical strategies and insights that will help you understand how to optimise your direct booking channels, improve your website’s effectiveness, and build stronger relationships with your guests.SHOW LINKS:Nuvho: https://nuvho.comFull Episode Access:#DirectBookings #AccommodationSuccess #RevenueManagement📋 In this episode, we discuss:00:00 - Introduction with Matthias Dybing07:28 - Importance of Top Funnel Visibility13:16 - Understanding Consumer Booking Behavior16:16 - Building Long-Term Relationships for Growth19:36 - Optimising Guest Experience for Direct Bookings20:00 - Role of Google and OTAs in Booking21:08 - Decoding OTA Ranking and Algorithms25:44 - Benefits of Length of Stay Promotions29:46 - Impact of Reviews on Trust and Rankings39:33 - Designing an Effective Booking Website▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
This week, we’re diving into infomration for anyone looking to grow thier business in the STR industry: who to start and scale a property management business. It's a theme rich with potential, filled with insights that can transform challenges into stepping stones for success. This episode is particularly riveting as it encapsulates the journey from a nascent startup to a dominant player in the market. Meet Lauren Heys from Moxxi PropertySHOW LINKSMoxxi Property Homepage: https://moxxiproperty.com.au/#growthstrategies #PropertyManagementExcellence #AccommodationSuccess📋 In this episode, we discuss:00:00 Introduction with Lauren Heys04:03 Goals and Growth Strategies08:11 Journey of Moxie Property10:27 Lessons from Business Scaling12:19 Expansion and AI Integration14:35 Impact of COVID-1919:57 Focusing on Business Development31:03 Scaling Tips for Entrepreneurs36:56 Business Development Evolution40:37 Closing Insights and Reflections▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
This week, I am excited to delve into a topic that demonstrates the powerful role of social innovation in reshaping the hospitality industry. During my Employer of Choice tour with Destination NSW, I had the incredible opportunity to meet and work with the team from Hotel Etico. Learning about their journey and mission was truly inspiring, and I am thrilled to bring their CEO, Andrea Comastri, onto the show. It is a story you don't want to miss.Andrea and I discuss how Hotel Etico not only supports the community by employing people with disabilities but also sets a new standard for what a successful business can look like. This episode is packed with insights on leveraging inclusivity for competitive advantage, enhancing brand reputation, and ultimately, achieving sustainable growth.SHOW LINKS:Hotel Etico: hotelético.com.auTime Shifter App: timeshifter.com#SocialInnovation #HospitalityLeadership #EmpoweringChange📋 In this episode, we discuss:00:00 - Welcome and Introduction01:19 - Meeting Andrea Comastri01:53 - The Mission of Hotel Etico03:39 - Business Model and Social Impact09:03 - Creating Social Value in Hospitality15:33 - Marketing a Social Enterprise21:42 - Scaling Challenges and Opportunities30:32 - Leadership and Culture in Social Enterprise36:06 - Key Tips for Accommodation Providers▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to SUBSCRIBE!
I'm excited to bring back Stacey St. John, a close friend of mine and the show, and a pioneer in the STR industry, known for her impactful work in empowering women through real estate. Stacey is a dynamo in the accommodation industry. She is a leader, a pioneer and one of the friendlist people I have met. In this episode, Stacey shares her experience and the lessons learned from leading a network of over 50,000 women. Last time we spoke that community was 10,000! We explore the impact of embracing technology and community in enhancing business operations and guest experiences, with a view of helping you on your journey.
📋 In this episode, we discuss:
01:00 - Introduction and Tech Setup
01:59 - Welcoming Stacey St. John
03:24 - Industry Changes Post-COVID
06:33 - Strategies for Standing Out
10:59 - The Importance of Community
16:38 - Core Values in Business
21:57 - Managing a Large Online Community
27:40 - Tips for Newcomers in the Industry
30:01 - Conclusion and Community Impact
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
Understanding and integrating advanced technology is paramount for staying competitive in the accommodation industry. This episode unpacks the essential tech advancements that every accommodation owner should be aware of. We discuss how technology not only solves operational headaches but also elevates the guest experience, making it crucial for your business's success. The insights provided by Pierre-Camille are tailored to help you harness technology to its fullest potential.
Pierre-Camille Hamana has revolutionised the STR industry by creating Hospitable, a platform that fundamentally changes how hosts interact with both technology and guests. His background in software engineering combined with a keen business acumen has enabled him to build solutions that enhance the efficiency and profitability of thousands of vacation rentals worldwide.
Encouraging you to listen to this episode is about more than just gaining knowledge; it's about transforming your business with technology that fits your unique needs. The conversation with Pierre-Camille is packed with actionable insights that will empower you to make informed decisions about the technology you adopt to drive your business forward.
SHOW LINKS:
Hospitable Website: hospitable.com
In this episode, we discuss:
01:01 Introduction: Pierre Camille of Hospitable
02:37 The Genesis of Hospitable
11:02 Innovation: Short-Term Rentals vs. Hotels
19:08 Technology's Impact on Short-Term Rentals
25:06 Tech Solutions for Efficient Property Management
27:44 How to Navigate an Array of Tech Tools
43:55 Exploring AI's Role in Future Property Management
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Understanding and implementing effective risk management strategies is fundamental for any accommodation provider. Whether you operate a boutique hotel, a cozy bed and breakfast, or manage a portfolio of short-term rentals, the ability to effectively screen and verify guests can significantly reduce the likelihood of damage and enhance the overall guest experience. In this episode, Leo Walton of Superhog joins us to share his expert insights on how leveraging technology and personalised guest verification processes can transform the way we manage and mitigate risks in the accommodation sector.
SHOW LINKS:
Superhog: https://www.superhog.com
📋 In this episode, we discuss:
00:00 - Welcome and Introduction
00:18 - Meeting Leo Walton: The Journey to Super Hog
01:04 - Tech Adoption in the Accommodation Industry Post-COVID
03:06 - The Critical Role of Risk Management
06:32 - Guest Verification: Striking the Right Balance
09:25 - Evolution of Super Hog's Strategy and Technology
13:43 - Personalizing the Guest Experience
16:44 - Guest Verification: Light vs. Heavy Approaches
19:18 - Adapting to Different Guest Expectations
24:18 - Leveraging Technology for Enhanced Guest Relations
26:35 - Merging Traditional Hospitality with Modern Demands
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
This week, I’m thrilled to bring back Les Morgan, COO of Hind Management, for another forward thinking conversation on our show. Having Les on previously to discuss inflation and preparation strategies ahead of the curve made a huge impact on a lot of you (I received email about it). When I called Les to invite him back, he was in Singapore, accompanying NZ Prime Minister Christopher Luxon on an international trade delegation—an exciting backdrop to our preparations for this episode!
Now we've reconvened to delve into the future of hotels, travel, and strategic foresight in planning. Les and I explore the connections between employee satisfaction and guest experiences, alongside the broader economic influences shaping our industry. Whether you’re running a cosy B&B or a sprawling hotel chain, understanding these dynamics is crucial for steering your business towards success, particularly in challenge times. We discuss the importance of maintaining a sharp focus on staff training and retention, which directly enhances operational efficiency and customer satisfaction amidst wider economic fluctuations such as inflation and interest rates.
What you will learn from this episode:
🛎️ The pivotal role of staff retention in enhancing guest satisfaction.
📈 How current economic trends like inflation and interest rates are reshaping the accommodation landscape.
🌍 Strategies for effectively marketing your accommodation globally.
🏆 The benefits of implementing sustainable practices in building your brand’s reputation.
🌟 Leveraging international trade opportunities to boost business growth.
💡 The significance of diversity and inclusion in cultivating a successful team environment.
🤝 Encouraging a culture of innovation within your accommodation business.
Les Morgan’s role as the COO of Hind Management has positioned him as a trailblazer in the hospitality industry. With a portfolio that includes approximately $400m in hospitality assets and the leadership of the acclaimed Sudima Hotels, Les blends global insights with local expertise. His accolades, such as New Zealand’s Supreme Tourism accolade in 2019 and multiple leadership awards, underscore his profound impact on our sector. His international experience and board positions enrich his deep understanding of the dynamics shaping hospitality today.
This conversation is not just a reflection on current industry standards but a forward-looking dialogue about positioning your business for success in a competitive market. If you aim to refine your operational tactics, comprehend the economic forces at play, or inspire a culture of excellence in your accommodation business, this episode will provide valuable insights. Investing time in listening to this episode is investing in the future of your business.
SHOW LINKS
Hind Management: https://www.hindmanagement.com
Sudima Hotels: https://www.sudimahotels.com
In this episode, we discuss:
00:00 - Introduction to the Episode
00:22 - Welcoming Les Morgan
03:20 - Hind Management Overview
07:34 - Staff Retention and Company Growth
13:24 - Fostering Diversity in Hospitality
18:24 - Enhancing Guest Experience Through Staff Happiness
22:34 - Sustainable Practices in Hospitality
26:50 - Navigating Economic Challenges
31:22 - Future Outlook and Preparing for Economic Impact
35:33 - Tourism Marketing and Funding Needs
40:28 - Global Trade Delegations and Networking
45:01 - Wrapping Up: How to Connect with Les Morgan
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
In this week's episode, we delve into Sam's journey, exploring the profound insights she has to share on leadership, entrepreneurship, and excellence in hospitality.This episode is particularly special to me because it covers essential aspects that every accommodation business owner strives to master: leadership and guest satisfaction. We discuss real, actionable strategies Sam has applied throughout her career. Whether you run a hotel, a quaint bed and breakfast, or a bustling short-term rental, the wisdom shared here will help you enhance your operational approach and guest relations, fostering both growth and loyalty.Samantha Cox's career is a testament to what one can achieve with passion and perseverance. Over the last two decades, she has navigated the complexities of working with high-profile individuals and global brands, from the secluded Necker Island to the bustling halls of Hard Rock. Sam's time with Sir Richard Branson honed her skills in managing intricate operations and celebrity engagements, translating these into creating exceptional guest services that resonate globally. Now leading her consultancy, Samantha Cox International, and the celebrated Shell House in Sydney, she embodies the spirit of dynamic leadership and commitment to excellence.In this episode, we discuss:00:00 - Introduction and Regional NSW Tour02:56 - From Backpacker to Richard Branson’s EA07:58 - Exploring Leadership and Hospitality12:53 - The Role of Passion in Hospitality25:05 - Enhancing VIP Guest Experiences30:02 - Effective Team Building and Personalization34:53 - Conclusion and Final Reflections▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Every once in a while, you meet people who just stand out in a crowd, those you are naturally drawn to because of their energy and insights. During my recent visits to Banff and Boise, Idaho, I had the pleasure of spending time with one such individual; Kim Fitzpatrick from Launched Host. Our conversation was enriching and filled with actionable insights that I thought you all could benefit from. I knew I had to get her on the show as soon as possible. This week’s episode is a must-listen, as Kim shares invaluable advice for anyone involved in setting up new accommodations. This will even be useful if you are thinking of updating your property.
In our discussion, Kim delves into the complexities of preparing and launching new properties. She offers a wealth of information that goes into the intricacies of property setup, from choosing the right design and furnishings to ensuring everything is guest-ready. What struck me most was the significant amount of effort and detailed planning required, which is often underappreciated until one is deeply immersed in the process.
Kim’s expertise highlights how professional help can drastically reduce the time and stress involved in setting up a property. She outlines a structured approach that not only expedites the process but ensures that every detail is meticulously handled. For those of us in the hospitality industry, understanding these steps is crucial because they have a direct impact on guest satisfaction and our success.
SHOW LINKS
Launched Host: https://launchedhost.com
In this episode, we discuss:
00:00 Introduction and Welcome
01:00 Setting up your AirBNB
03:00 Essential First Steps for Property Preparation
07:07 Detailed Steps for Setting Up a Property
17:30 Incorporating Technology in Property Setup
20:26 Evaluating the Financial Impact of Setup Delays
25:04 Managing Relationships During Property Setup
27:15 Must-Have Products for Efficient Setup
29:54 Strategic Tips for Effective Property Setup
31:14 Wrapping Up: Final Thoughts and Contact Information
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Welcome back to The Accommodation Show!
There’s nothing better than being able to travel the globe, meet some of the most fascinating people, with incredible stories and bring their insights and learnings to your eyes and ears.
This week, you will enjoy my conversation Eric Goldreyer, who embodies the idea of a ture entrepreneur. Meeting someone like Eric is a rare treat. He’s one of those few who not only dreamt up a business idea but also saw it through from start to finish, achieving a successful exit (he has done it multiple times). In our conversation, we dive into how he used caught a need in the market and made it into a company. Eric's story is not just about big wins; it’s about overcoming real challenges and making strategic decisions that any of us could face.
Our discussion spans the critical phases of his ventures, from the initial challenges of digitising bed and breakfast listings to mastering the art of scaling and eventually selling his tech-driven business.
SHOW LINKS
bnbfinder: http://www.bnbfinder.com
Bedandbreakfast.com (Archived information): http://www.bedandbreakfast.com
0:00 - Introduction and Guest Welcome
0:17 - Welcoming Eric Goldreyer
0:28 - Meeting at VRMA and Story Teaser
1:30 - The Business Journey and Industry Impact
2:04 - Challenges of Finding B&Bs Pre-Internet
3:02 - Transitioning to a Digital Database
3:36 - The Sale of BedandBreakfast.com
4:10 - Navigating Changes and Acquisitions
5:21 - Serving an Underserved Market
6:05 - Eric’s Non-Tech Background
7:41 - Choosing B&Bs Over Vacation Rentals
9:05 - Building Businesses with Exit Strategies
10:14 - International Expansion and Family Decisions
11:02 - Planning for Business Liquidity
13:06 - The Early Days of the Internet
14:05 - Fundraising and Initial Business Growth
15:24 - Building the Business Infrastructure
16:16 - Growth Strategy and Market Response
17:33 - The Entrepreneurial Mindset
18:47 - Balancing Vision and Practical Business Decisions
20:03 - Understanding Market Needs
21:55 - Business Planning and Personal Passion
23:38 - Developing Passion Through Engagement
25:10 - Impact of Providing Value Through Services
26:41 - Acquisition Offers and Valuation
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of using this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
This show aims to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I believe in the products and services we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!In this week's episode, we dive into the heart of creativity and community transformation within the accommodation industry. From my own experiences and the enlightening conversation with our guest, Matt Landau, I've realised the immense value that creativity can bring to any hospitality business. Whether you’re running a hotel, a bed and breakfast, or a short-term rental, breaking your creative boundaries can elevate your guest experiences and set you apart from the competition.This episode is particularly crucial for anyone looking to break the mould of conventional hospitality practices. Now is the time! Matt and I explore not just the 'how' but the 'why' behind innovative strategies that can significantly enhance your business's appeal and sustainability. We discuss the transformative power of storytelling in guest engagement and how thinking like a community leader rather than just a business owner can lead to profound impacts on your local area and beyond.SHOW LINKS:VRMB: www.vrmb.comEsperanza Social Venture Club: www.esperanzasvc.com#CommunityBuilding #InnovativeHospitality #VacationRentalSuccessTune in to harness these transformative insights and turn them into actionable strategies that will set your accommodation business apart. I look forward to you joining us and embarking on this journey of re-invention together.📋 Chapters!In this episode, we discuss:00:00 Introduction: How This Discussion Will Transform Your Understanding03:19 Storytelling: Why It's Crucial for Engaging Guests06:01 Community Building: How We Transformed Neighborhoods and Impacted Lives08:16 The Power of Events: Why Conferences Are Game-Changers in Our Industry13:14 VRMB's Evolution: How a Community Can Drive Change21:32 Unlocking Creativity: Why Innovation Is Key in Hospitality24:54 Intervention Needed: How Stepping Back Can Propel Your Business Forward31:07 The Balance of Standardization and Individuality: Why Both Matter33:49 Leveraging Technology: How It Can Elevate Your Hospitality Business39:21 The Art of Reinvention: Why You Need to Evolve as an Operator▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to SUBSCRIBE! This week is all about entrepreneurship within the world of accommodation. The industry’s diversity in career opportunities is something that continuously fascinates me. Today, we’re exploring a journey that exemplifies the incredible potential in our sector, from foundational hosting to the strategic realms of real estate and creative financing. Join us as we dive into a narrative that not only underscores the boundless opportunities available but also motivates every entrepreneur to expand their vision in the world of accommodation.In this episode, I'm hosting Zeona McIntyre, who has been at the forefront of the short-term rental industry since 2012. From starting with a single Airbnb listing to becoming a recognised author, realtor, and investment consultant, Zeona's career is a testament to the power of tenacity and foresight in navigating the complex landscape of accommodation. As someone who owns properties across five states and authored "30 Day Stay," her insights are invaluable. We explore how diverse career paths can lead to substantial growth and the resilience needed to navigate changing markets. This episode is not just a lesson in entrepreneurship; it's a masterclass in transforming challenges into opportunities for innovation and success.SHOW LINKS:Learn more about Zeona: https://www.zeonamcintyre.com/Explore our resources: https://theaccommodationshow.com#EntrepreneurshipInAccommodation#InnovativeHospitality#AccommodationSuccessIn this episode, we discuss:00:00 - Embarking on an Entrepreneurial Journey: Where to Start06:05 - Scaling Up: How to Build a Successful Property Portfolio10:04 - Making the Shift: From Ownership to Property Management12:58 - Diverse Career Paths: Becoming a Realtor and Mastering Creative Financing17:49 - First Steps in Short-Term Rentals: What You Need to Know19:18 - Exploring Your Options in Real Estate: Tips for Beginners20:36 - Co-Hosting 101: Unlocking Benefits in Short-Term Rentals22:04 - Finding Your Niche in the Accommodation Industry23:10 - Exploring New Horizons: Opportunities Beyond Short-Term Rentals24:10 - Journey Through Entrepreneurship: Lessons and Strategies26:07 - Mentorship and Growth: How to Seek Guidance and Follow Your Passions29:07 - Risk and Reward: The Crucial Role of Risk in Entrepreneurial Success33:17 - Creative Finance in Real Estate: Innovating Beyond Traditional Methods37:48 - Top Three Entrepreneurial Tips from a Seasoned Pro▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to subscribe!
We delve into the psychology behind guest interactions and the algorithms of major platforms like Airbnb, uncovering strategies to enhance your listing's appeal and visibility. From crafting compelling descriptions to optimising your pricing strategy, Jasper provides actionable tips that are crucial for standing out in a crowded market.
SHOW LINKS:
Get Paid For Your Pad: https://www.getpaidforyourpad.com
Overnight Success: https://www.overnightsuccess.io
Don’t miss this chance to learn from one of the best in the business. Tune in and take your accommodation offerings to new heights—your journey to becoming an OTA standout starts now!
In this episode, we discuss:
00:00 Introduction
00:55 Starting with Airbnb
02:49 Building Your Airbnb Listing
06:19 Understanding OTA Mechanics
08:38 Mastering Revenue Management
11:56 The Art of Listing Updates
12:41 Perspective: Airbnb vs. Guest
18:02 How to Highlight Listing Features
23:58 Launching Your Listing Right
26:21 Pricing Strategies for New Hosts
28:34 First Impressions Matter: Treating Guests Well
32:48 Feedback and Continuous Improvement
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://news.theaccommodationshow.com/
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
In this episode, we delve into what it really takes to stand out in the high-end accommodation sector. The luxury market isn’t just about high margins, it’s also coupled with high expectations and bespoke experiences. Deana Steele from Keys to Kelowna Properties joins us to discuss the layers of luxury accommodation, from acquiring prime properties to understanding the nuanced needs of a high-end clientele. Our conversation unpacks strategies that are crucial for anyone aiming to excel in this prestigious segment, shedding light on how luxury can significantly enhance your brand’s value and market appeal.Join us as we explore the luxurious layers that can transform your accommodation strategy from standard to exceptional. Listening to Deana’s experiences and the actionable strategies she shares will equip you with the knowledge to attract discerning clients who seek unparalleled experiences. Her insights provide a practical blueprint for anyone looking to elevate their operations in the luxury market. SHOW LINKS:Keys to Kelowna: http://keystokelowna.com#LuxurySTR #ElevateAccommodation #NicheMarkets📋 Chapters!00:00 - Welcome and Introduction05:04 - What is Luxury?06:23 - Understanding Niche Markets08:29 - Targeting the Luxury Consumer10:15 - Strategies for Acquiring Properties13:34 - Convincing Property Owners16:50 - Getting Started in Luxury Real Estate20:01 - The Role of Education and Networking23:48 - The Uniqueness Factor in Luxury▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies & critical industry updates: https://news.theaccommodationshow.com/🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Welcome back to The Accommodation Show, we are officially in Season 14 !This episode delves into a topic you will find not only interesting but also a great opportunity for improvement: Effective Guest Communication. This has been a topic that I have delved into in the past, but after an industry survey was run by TouchStay, we have some data to back up the assumptions. We get to understand how thoughtful communication with a guest can have a real impact on both guest satisfaction and business profitability.Guest communication is the backbone of hospitality. Whether you're running a quaint bed and breakfast or a bustling hotel chain, the way you engage with your guests can significantly influence their overall experience and their decisions to spend more, extend their stay, or even return. Tyann joins us to share invaluable insights from a recent study that sheds light on the dos and don'ts of guest interactions. By tuning in, you'll gain a deeper understanding of how strategic communication can transform your guest relations into a powerful tool for business growth.SHOW LINKS:TouchStay Digital Guidebooks: www.touchstay.com#BetterGuestCommunication #HospitalityGrowth #GuestExperienceIn this episode, we discuss:00:00 - Who is Tyann Marsink Hammond and What Can You Learn From Her?03:06 - Why is Guest Communication Critical in Vacation Rentals?06:01 - How Many Messages Should You Send to Your Guests?09:20 - Can Effective Communication Increase Guest Spending?13:03 - How Does Quality Communication Affect Guest Reviews?19:52 - What Role Does Personalization Play in Guest Communication?24:01 - How Can Communication Strategies Benefit Other Service Industries?27:41 - Where Can You Find the TouchStay Guest Communication Study?▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences of the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Be treated to a behind-the-scenes look at the growth and triumphs of Beachcomber Vacation Homes, a testament to what's achievable with vision, dedication, and the right network. More so, Brian's role in propelling NWVRP into a leading position in the industry highlights the conference's commitment to elevating STR professionals through education, advocacy, and standard-setting. These narratives weave together to form a compelling argument for the power of industry conferences in fostering professional growth and innovation.
📋 Chapters!
00:00 Introduction: Setting the Stage
03:28 Leveraging Networking for Growth: The Art of Building Business Relationships
06:37 NWVRP Unveiled: Bridging Education and Collaboration in the STR Community
09:19 Unlocking the Power of Industry Conferences: A Gateway to Knowledge and Success
12:55 Inside NWVRP 2024: What to Expect from This Premier STR Event
20:48 Who You'll Meet: The Vibrant Community Behind NWVRP
24:09 Looking Ahead: Evolving the STR Landscape and Maximising Conference Benefits
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to subscribe 🎤
In this special episode, I had the privilege of interviewing Catherine Ratcliffe, the visionary host and founder of Canstays. Her story is one of courage, innovation, and the deep-rooted desire to create a platform that brings the Canadian STR community together. Moving from Ottawa to Florida and embarking on her own STR adventure, Catherine identified a critical gap in the Canadian market—a need for a conference that not only caters to Canadian operators but also celebrates the uniqueness of our industry. Canstays is her answer to that need. This conversation is an open invitation for you to learn directly from Catherine about the ethos of Canstays and the invaluable insights it promises to offer.
📋 Chapters!
00:00 Introduction to The Accommodation Show and Guests
04:05 Launching the Canstays Conference: A Vision for Canada
05:20 Unveiling the Need for a Dedicated Canadian STR Conference
08:10 Fostering a Vibrant Community and Cultivating Industry Relationships
14:23 Networking's Crucial Role in STR Industry Growth and Support
25:15 Selecting Banff: Showcasing Canada's Splendour at Canstays
30:33 Canstays: Pioneering the STR Conference Scene in Canada
34:31 Rallying Industry Support: The Significance of Canstays for STR Professionals
35:40 Wrapping Up: Reflections and Acknowledgements
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Diving into the complexities of pricing strategy and revenue management can often feel like navigating through a maze without a map. Yet, it remains one of the most pivotal aspects of running a successful accommodation business. It's why I'm particularly excited about this weeks episode. I had the pleasure of seeing John deRoulet speak at VRMA a couple of years ago, and it was not only a pleasure but super enlightening. I had many wow moments! Not only that, John is one of those characters in the STR industry that puts a smile on your face as soon as you see him. His ability to convey intricate concepts in an accessible manner is unparalleled. Understanding the nuances of revenue management is akin to uncovering hidden treasures within your operations, and John masterfully guides us through this journey.
SHOW LINKS:
Wheelhouse: https://www.usewheelhouse.com
Key Data Dashboard: https://www.keydatadashboard.com
📋 Chapters!
In this episode, we discuss:
00:00 Introduction to Revenue Management Insights
05:21 Fundamentals of Revenue Management
10:36 Adapting to Hotel Industry Changes
17:38 Predicting Revenue Management Trends
21:18 Revenue Strategies for Small Enterprises
28:50 Key Learnings in Revenue Management
35:16 Building a Revenue Management Team
42:00 Reflecting on Revenue Management Wisdom
42:44 The Essence of Revenue Management Practices
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
HIT THAT SUBSCRIBE BUTTON!
I’m always excited to share the stories and insights from those shaping the world of hospitality, but every so often, I have the privilege of speaking with someone whose story resonates with me on a deeper level. My recent conversation with Rose Tipka was one such instance. Rose's approach to the vacation rental business, blending heartfelt hospitality with savvy marketing, genuinely inspired me. It’s a reminder of the potential we all have to make a real impact in our industry, and I couldn't wait to share this gem with you.
SHOW LINKS:
Your Family’s Place: http://yourfamilysplace.com
Hosting In the Motherhood: http://hostinginthemotherhood.com
📋 Chapters!
00:00 - Introduction and Background
02:08 - The Importance of Branding and Consistency
06:02 - Creating Purpose-Built Properties
08:48 - The Power of a Defined Brand
11:30 - Working with Influencers and Content Creators
23:42 - Researching and Selecting Content Creators
27:13 - Defining Deliverables and Expectations
30:07 - The Value of Great Content and Building Authority
35:46 - The Importance of Hospitality and Getting Good at Hosting
38:25 - Living According to Your Values and What's Important to You
39:34 - Conclusion and Farewell
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!This week, I'm diving into a topic that consistently surfaces in your queries and one I find absolutely crucial for any accommodation business: insurance. It's fascinating how a subject so integral to our success can often be enveloped in complexity and, admittedly, a tad of apprehension. My excitement about covering this topic stems from wanting to learn about options and sharing those insights with you. Insurance is not merely a regulatory requirement; it's a linchpin in crafting a resilient and thriving business, and getting a good night's sleep. The value in today's conversation lies not just in the practical advice but in the strategic insight and peace of mind it offers to your operations.SHOW LINKSProper Insurance: www.proper.insure#InsuranceInSTR #RiskManagement #AccommodationSuccessChapters00:00 - Introduction: Setting the Stage for Insurance Insights02:08 - Nick Massey: A Deep Dive into His Insurance Expertise05:02 - Decoding Insurance Policies: What You Need to Know08:21 - Essential Guide to Insuring Short-Term Rental Properties11:30 - Beyond Basic Coverage: Exploring Supplemental and Travel Insurance14:11 - Navigating Insurance Requirements for Property Management Professionals19:28 - The Truth About OTA Insurance: Coverage and Limitations23:44 - Key Insurance Strategies for Short-Term Rental Owners24:20 - Advanced Insurance Tips for Property Managers28:14 - Mastering Liability Coverage: A Must for Property Managers31:35 - Wrapping Up: Next Steps in Your Insurance Journey▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
For me, the fascination with data has been a long-standing one. Being deeply entrenched in the business world has taught me the undeniable truth of "knowing your numbers." It's a mantra that has guided me through my career, reinforcing the idea that without solid data to back your decisions, navigating the path to success is like sailing without a compass—risky and uncertain. This week's discussion with Demi Horvat, CEO of AirDNA, is a testament to this belief. Demi brings a fresh, insightful perspective on how data is not just a tool, but the very foundation of strategic decision-making in our industry.
Data is more than numbers on a spreadsheet; it's the heartbeat of our operations, guiding us through the complexities of the accommodation sector. Our conversation with Demi Horvat unravels the layers of how data can transform your business from surviving to thriving. From market analysis to investment decisions, Demi's insights shed light on the power of data in crafting a winning strategy in the hospitality landscape. Whether you're a seasoned hotelier, a boutique bed and breakfast owner, or navigating the dynamic world of short-term rentals, this episode is packed with wisdom that transcends the boundaries of our industry.
SHOW LINKS:
AirDNA: https://www.airdna.co
Uplisting: https://www.uplisting.io
In this episode, we discuss:
00:00 Introduction and Background
03:10 Demi's Journey to AirDNA
04:39 The Value of E-commerce Experience in STR
06:27 Enterprise vs. Small Property Management Companies
09:36 The Role of Data in STR
10:44 AirDNA's Strategy and Vision
15:21 The Power of Data in Investment Decisions
18:37 Using Data to Analyse Competitors
20:55 The Importance of Good Data
26:40 The Future of Data in STR
32:13 Acquisition of Uplisting and AirDNA's Vision
35:31 The Need for Integrated Data Solutions
38:25 AirDNA's End-to-End Solution
39:21 Engaging with AirDNA
40:33 Conclusion
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!There's so much we can learn from the leadership team at a prominent OTA like Expedia, and that's exactly why I'm thrilled to share my latest conversation with Tim Rosolio, one of their senior leaders. Meeting Tim at international conferences such as VRMA and ASTRA has been enlightening, showcasing his vast knowledge and dedication to the vacation rental industry. Not only that he is forward thinking and keen to have a chat with anyone! This episode, stemming from our encounters across the world, is not just insightful; it's a masterclass in navigating the complexities of today's accommodation sector.The burgeoning growth of the vacation rental market is reshaping our industry, making it imperative for anyone involved in accommodations to stay informed and agile. Our discussion delves into leveraging technology, deciphering market trends, and the indispensable role of standardisation in maintaining competitiveness. Whether you're overseeing a quaint bed and breakfast or a vast portfolio of short-term rentals, this episode is brimming with invaluable insights poised to elevate your business.SHOW LINKSExpedia Partner Central: https://expedia.comVrbo: https://www.vrbo.com#VacationRentalsEvolution #AccommodationInnovation #PropertyManagementExcellenceEmbarking on this episode is why I cherish what I do — connecting you with industry pioneers and thought leaders to share their wisdom. Immerse yourself in this enlightening discussion today and explore how it can catalyse transformation within your accommodation business. Let’s journey towards excellence together!In this episode, we discuss:0:00 - Introduction to Tim Rosolio & Vacation Rentals Evolution2:05 - The Role of OTAs in Vacation Rentals Growth10:03 - Value Proposition of Vacation Rentals16:22 - Technology and Trends Shaping the Industry27:39 - Standardization and Professional Property Management30:52 - Enhancing Listings and Guest Experience35:47 - Conclusion and Engaging with Tim Rosolio▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
There's something uniquely satisfying about conversing with individuals who are not just shaping the future of the accommodation industry but are also living testimonies of what determination, strategy, and innovation can achieve.
This week, I had the pleasure of interviewing Chris de Closey, a remarkable 'up and comer' in our field, whose journey and insights have left me genuinely inspired. As someone who cherishes the opportunity to personally connect with our guests, I found Chris's story to be a beacon for anyone in the throes of scaling their business. And with Chris slated to speak at the upcoming Strive Conference, we're in for a treat, getting a preview of the wisdom he'll share on a larger stage.
Chris de Closey's narrative is not just about growth; it's a masterclass in navigating the accommodation industry's complexities with grace and acumen. From managing over 350 properties to consulting for 60 clients across Australia, Chris has built an enviable empire that many of us aspire to. This episode is a goldmine for those eager to learn about real-world application, strategic growth, and the nuances of making a mark in the competitive accommodation sector. Chris's approach to problem-solving, data-driven decision making, and his relentless pursuit of excellence are lessons in how to not just survive but thrive in our industry.
SHOW LINKS
http://striveconference.com
https://switchhotelsolutions.com.au/
📋 Chapters!
00:00 - Introduction and Background
01:03 - Expanding the Business
02:23 - Commonalities in the Accommodation Industry
04:01 - Chris's Journey to Starting Switch
06:03 - Switch Hotel Solutions and Its Fundamentals
12:38 - The Data-Driven Approach of Switch
13:45 - Struggles Faced by Accommodation Businesses
19:34 - Specialising in Different Accommodation Categories
20:50 - Starting and Growing a Business in the Accommodation Industry
25:34 - Providing Value and Building Relationships
29:52 - Upcoming Masterclass at Strive Conference
33:19 - Conclusion and Contact Information
🎧 Don't forget to subscribe!
Welcome back to The Accommodation Show,
I'm genuinely thrilled about this episode! It's packed with golden nuggets of wisdom for all of us in the accommodation game, as we explore how to elevate your business to award-winning status. This time around, I had the wonderful opportunity to sit down with Rebecca Ritte of Kangaroo Ridge Retreat (KRR), and I can't wait for you to dive into our chat. The path that Rebecca and Simon have taken, leading to their gold win at the Victorian Tourism Industry Council Awards, isn't just a source of inspiration; it's practically a masterclass in achieving excellence. Their tale underscores the critical role of vision, innovation, and strategic planning in standing out in the bustling hospitality scene.
SHOW LINKS
Kangaroo Ridge Retreat: https://kangarooridge.com.au
Victorian Tourism Industry Council: http://vtic.com.au
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
In the world of short-term rentals (STRs), there are several paths to success. You can become a property manager, master the art of arbitrage, or dive into property ownership. Each route offers unique challenges and rewards. In today's episode, we're shining a light on these diverse strategies, focusing particularly on property acquisition – a path less travelled but immensely rewarding.#STRPropertyOwnership#InnovativeSTRStrategies#RealEstateInvestmentTipsIn this episode, we discuss:00:00 - Introduction and Background07:15 - From Traditional Real Estate to Short-Term Rentals18:02 - Advantages of Short-Term Rentals over Long-Term Rentals27:01 - Getting Started with Short-Term Rentals, Including Securing Loans36:27 - Scaling and Growing in the Short-Term Rental Industry38:08 - Conclusion and Final Thoughts▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtr...🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Are you ready to give your direct booking strategy a much-needed boost? I'm here to teach you exactly that. In this video, I delve into the crucial practice of reviewing your 'Book Direct' strategy yearly, pinpointing the most accessible opportunities for immediate and impactful improvements.
This episode is all about identifying the lowest hanging fruits in your direct booking strategy. It's about understanding those simple yet powerful tweaks that can make a substantial difference to your bookings. I'll guide you through a focused yearly review process, showing you how to make smart, effective updates without overhauling your entire approach.
Want the rest of the training? Join the event starting NOW!
https://www.ibooked.online/book-direct-training-2024/
📋 Chapters!
00:00 - Introduction to the 5-Day Training for Direct Bookings
02:00 - Updating Your Website Photography for Better First Impressions
06:05 - Improving Accommodation Descriptions for Clarity and Appeal
09:43 - Streamlining the Booking Process for User Convenience
11:44 - Updating and Showcasing Customer Reviews for Credibility
13:05 - Reviewing and Optimising Special Offers and Incentives
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
Wowing Wins in Hospitality
Are you ready to transform the way you think about hospitality and guest experiences? In our latest episode, I delve into a conversation that is not just essential but transformative for anyone in the accommodation industry. We're tackling the art of 'Wowing Guests and Creating Unforgettable Experiences in Hospitality' – a topic that is the cornerstone of success in our field.
My guest, David Angotti, brings a wealth of experience and a unique perspective to the table. As a serial entrepreneur and a visionary in the hospitality industry, David shares his journey and the philosophies that have driven his success. His insights are invaluable for anyone looking to elevate their accommodation business to new heights.
SHOW LINKS:
Guesty: https://www.guesty.com
StaySense: https://www.staysense.com
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
I managed to get the camera out last week whilst visiting Sydney on a work expedition and I’m excited to share with you my annual wrap-up. Once again I am diving into the top 10 predictions for travel and accommodation in 2024. It's an exercise I cherish; reflecting on the past and forecasting the future is not just a passion but a ritual that has consistently offered immense value to our community.
2023 has been a monumental year, especially with the rise of AI. This technological advancement has not only been a buzzword but a transformative force in our industry. As we stand at this pivotal juncture, it's more crucial than ever to take stock of the year gone by and strategically plan for the next. In this episode, I'll guide you through why embracing these changes and preparing for the future is vital for your accommodation business.
Did I miss anything?
In this episode, we discuss:
0:35 - Technology & Enhanced Guest Experience
1:12 - International Visitors & Changing Demographics
2:52 - Fluctuations in Travel Seasons: Higher Peaks and Lower Troughs
3:53 - Innovation in Online Travel Agencies (OTAs)
5:22 - Strategies to Drive Demand in Competitive Markets
5:58 - Rise of Direct Bookings and Its Market Impact
6:31 - Travel Agents and the Evolution of Curated Travel Experiences
7:17 - Professionalisation and Standardisation in Short-Term Rentals
8:18 - Revival of Metropolitan and City Travel Post-Pandemic
8:56 - Impact of the Youth Demographic on Travel and Hospitality
Show Links
# # #
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!As someone deeply immersed in the accommodation industry, I often find myself navigating one of the most common queries from property owners: "Which property management company should I go with?" It's a question that resonates with many of us in this business, highlighting the pivotal role of trust and expertise in our field. This very topic is the heart of our latest episode, where we dive into the world of property management and reviews, unearthing insights that are both enlightening and essential for your journey.In a candid chat, I am joined by the remarkable Brooke Pfautz! Yes - one of my favourite people in the industry. He is a figure synonymous with success in the vacation rental sphere. His journey and the innovative approach he brings to the table with his latest venture, Comparent, is inspiring! In this episode, we discuss:00:03:19The need for a vacation rental management platform
00:05:42How Comparent helps homeowners find the right management company00:07:55Benefits of using a professional vacation rental manager00:09:40How Comparent benefits vacation rental management companies00:11:28The future of Comparent00:13:47Plans for expansion00:15:23The importance of social proof and third-party validation00:17:10Limitations of existing review platforms00:19:03The role of data in the vacation rental industry00:21:37Call to action for property management companiesShow Linkshttps://www.comparent.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast and YouTube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to subscribe!
I've just wrapped up an amazing episode where I got to chat with some of the best-connected folks in the accommodation industry! Think of it as your exclusive backstage pass to hear directly from those who've been to pretty much every significant conference and event out there.
Why is this a big deal?
Well, it's not just about attending; it's about the rich connections, the emerging trends, and the innovative strategies they've picked up along the way. These events are more than just meet-and-greets; they're where the magic happens in setting industry standards and carving out future paths.
In this episode, our guests share their firsthand experiences and insights from these pivotal events, giving you a sneak peek into what makes these gatherings a game-changer for anyone in our line of work.
📋 Chapters!
0:00 - Introduction and Guest Welcome
1:14 - Guest Introductions and Backgrounds
1:52 - Importance of Networking and Industry Events
4:00 - Role of Events in Building Relationships and Industry Growth
12:06 - Technology's Impact on the Short-Term Rental Industry
26:03 - Owner Acquisition and Retention in a Changing Market
39:01 - Future Trends in Short-Term Rentals for 2024
42:40 - Selecting the Right Industry Events to Attend
48:12 - Value of Meeting Suppliers and Industry Partners in Person
51:01 - Wrap-Up and Conclusion
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Does PPC actually work??? The answer is…..PPC can be a highly effective tool to enhance your property's online presence, especially in competitive markets (but how?). Our latest episode provides a comprehensive insight into how PPC can transform your marketing strategy, making it more targeted, efficient, and ultimately, more profitable.We're joined by Mike Denman, a maestro in digital marketing and advertising, who brings a wealth of knowledge and practical advice. His expertise in leveraging PPC for the accommodation sector is unparalleled, and his tips are straightforward and actionable, making them perfect for any accommodation business looking to up their game.SHOW LINKS:STR Advertising: www.stradvertising.comMike's Facebook Group: Short-term Rental Marketing Advice📋 Chapters!00:00 - PPC Marketing for begginners03:30 - Mike's Background and Experience in Digital Marketing06:00 - The Role of AI and Digital Tools in Accommodation Marketing10:02 - Understanding the Basics of Pay-Per-Click (PPC) Advertising13:20 - Utilizing PPC in the Accommodation Industry17:18 - Strategies for Increasing Visibility and Bookings20:04 - Effective Audience Targeting in PPC Campaigns24:04 - Advantages of Using Facebook for PPC27:30 - Addressing Challenges and Risks in PPC for Accommodation Services31:05 - Evolving Digital Marketing Trends in the Accommodation Sector35:52 - Enhancing Online Presence Through PPC40:04 - Concluding Thoughts and Contact Information▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
This week, joining us is the talented Kate Branch, who brings her unique blend of photography prowess and psychological insight to the table. Kate's expertise is particularly invaluable for the accommodation sector, offering a new perspective on strategic content creation and its power to amplify your brand's digital presence.Our guest, Kate Branch, brings a unique perspective to the table, combining her expertise in photography and psychology to improve the way we approach social media. In this episode, we discuss:00:00 - Elevating Hotel Marketing with AI and Social Media Insights05:50 - Harnessing Google Tools for Hotel Marketing10:20 - The Power of Instagram and Facebook in Hotel Marketing15:30 - Creating Engaging Content for Hotel Social Media20:40 - Leveraging User-Generated Content for Authenticity25:50 - Innovative Hotel Marketing: Case Studies and Examples30:30 - Effective Use of Influencers in Hotel Marketing35:20 - Concluding Thoughts and Future of Hotel MarketingShow LinksGifted (Influencer Collaboration Platform): [https://www.gifted.co]Google Search Console (Analytics Tool): [https://search.google.com/search-console/about]Adobe Lightroom (Photo Editing App): [https://www.adobe.com/products/photoshop-lightroom.html]#SocialMediaStrategy 📈 #HospitalityMarketing 🏨 #DigitalTransformation 💻▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
I recently had the pleasure of interviewing Steve Trover, a visionary in the vacation rental industry, on The Accommodation Show. We delved into the art of scaling your business, a topic I believe is pivotal for anyone in the accommodation sector. Scaling isn't just about growth; it's about smart, strategic expansion that aligns with your vision and values. This episode is packed with insights that can transform your approach to scaling, making it a must-listen for anyone keen to elevate their business.In this episode, we discuss:00:00 - Introduction to Steve Trover and the World of Vacation Rentals03:20 - The Importance of Industry Events and Networking07:50 - Understanding the Vacation Rental Industry Globally11:30 - Building and Scaling Vacation Rental Businesses15:20 - The Role of Organisational Structure in Business Growth19:00 - Hiring Strategies for Early-Stage Vacation Rental Companies23:30 - Balancing Operations and Growth in Short-Term Rentals28:00 - Developing a Strong Business Culture and Core Values32:00 - Challenges in Talent Acquisition and Industry Trends36:00 - The Role of Better Talent in Enhancing Hiring Processes▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Today’s episode is one I have been looking forward to sharing with you all. I love tracking the journey of individuals that not only work in the hospitality industry, but share their journey, teach others what they are doing, and create a community & following along the way. I was so pleased to interview the vibrant Natalie Palmer, an accidental host turned vacation rental manager, who unveils her journey of using social platforms, particularly Instagram, to not just accentuate one’s Short-Term Rental (STR) business but to build a thriving community and a personal brand.
Natalie Palmer, didn’t start with a grand plan but with a simple desire to make the most of her hosting venture. Her story is less about grandiose achievements and more about earnest efforts, continuous learning, and sharing. Instagram became her canvas to share her hosting journey, which soon evolved into a conduit through which she could reach out, connect, and share her learnings with a wider audience. It’s a testament to the potential that lies in authentic engagement in the digital realm.
0:00 - Title: "Leveraging Social Media for Property Management and Networking Insights with Natalie Young"
1:00 - Introduction to Guest: Natalie Young
2:30 - Doubling Down on Instagram: Strategies and Experiences
5:00 - Transitioning to TikTok: Discussing Potential Strategies
7:30 - Documenting and Sharing the Journey: Building a Personal Brand
10:00 - Impact of Instagram Following on Property Bookings
13:00 - Benefits of a Focused Following: Identifying and Engaging the Right Audience
16:00 - The Power of Networking in Building and Scaling a Business
18:30 - Utilising Social Media for Business Challenges and Solutions
21:00 - Creating Valuable Connections: Leveraging Relationships for Mutual Growth
23:30 - Hosting and Attending Industry Conferences: Level Up Your Listing Summit
25:00 - Closing Remarks and Future Collaborations
Show Links
http://levelupyourlistingsummit.com
https://www.novacancythepodcast.com
https://pricelabs.co
https://www.airdna.co
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
What separates a good accommodation business from a great one?It's not just the thread count of your bed linens, the range of your breakfast buffet, the modernity of your rooms, or even the breadth of amenities like gyms and swimming pools. In today's episode, we delve into the alchemy of exceptional customer service and how it can transform the entire customer experience. We are diving deep into this topic because, in an industry where customer satisfaction is the bread and butter, a shift from merely providing services to creating memorable experiences can set you apart.
“Adapt or Die”
To guide us through this labyrinth, we have Bruce Harkness, a heavyweight in the field of Human Resources, Customer Experience, and PR & Communications at Wyndham Destinations. Bruce's perspective is not just theoretically rich but laced with real-life examples and experiences. His insights are aimed to make the complex world of customer service straightforward and achievable for your business. This episode isn't just another talk; it's a masterclass in understanding and elevating the customer service culture in your accommodation business.
From talent acquisition to the intricacies of service excellence, Bruce lays out the blueprint for delivering an unparalleled service experience. This episode will offer you more than just 'good advice'. It gives you actionable strategies and techniques to ensure that everyone, from your receptionist to your housekeeping staff, is singing from the same hymn sheet and contributing to a culture that puts the customer first.
SHOW LINKS 🌐
https://www.amazon.com.au/Performance-Matters-Ultimate-Career-Survival/dp/0648144801?&_encoding=UTF8&tag=ibookedonli05-22&linkCode=ur2&linkId=3b7320698c4e0f11037edbd5d4efc0da&camp=247&creative=1211
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
The most frequently asked question in online forums, at industry conferences, and virtually everywhere else within the accommodation sector is: "Which Property Management System (PMS) should I use?" It's the query that leaves hotel and property managers scratching their heads, pondering the best PMS options. Today, we're delving deep into the world of Property Management Systems. With expert advice, real-world experiences, and tech-savvy insights, this episode is designed to guide you through the labyrinth of PMS choices. By the end, you'll have a clearer understanding of how to select a Property Management System that perfectly suits your accommodation business needs. Trust me, this is one episode you won't want to skip!SHOW LINKShttps://www.vrma.org/#PropertyManagementSystem#HospitalityTech#AccommodationInsights📋 Chapters!In this episode, we discuss:0:00 - Title: "Decoding the Future of Property Management Systems and Hospitality Tech"0:11 - Introduction: Meet Terry, the Vacation Rental Software Guy1:10 - The Importance of Research: How to Select a Property Management System5:25 - Understanding Costs and Commitments: Watch Out for Hidden Fees9:45 - Assessing the Company's Reputation: What Reviews and Online Presence Tell You14:30 - Breaking Down Features and Functionality: Must-haves in a PMS18:50 - Core Components of a Good Tech Stack: The 10 Essentials22:40 - The Future of Hospitality Technology: Beyond PMS Platforms25:15 - Guest Experience and Communication: Where the Best Technology Is Emerging28:20 - Role of Brand Standards in Hospitality: Scaling Your Business30:35 - The One Platform Myth: Why You Need More than Just a PMS32:25 - Terry's Final Tips: What to Do and What Not to Do in the PMS Sphere33:45 - How to Connect with Terry: Social Media and Upcoming Events34:05 - Closing Thoughts: Embracing Tech Innovations Across Industry Segments
🎧 Don't forget to subscribe!If you've ever found yourself stuck in the OTA (Online Travel Agency) hamster wheel, yearning for a way to reclaim your margins and build brand loyalty, then this episode is your golden ticket.I’m honoured to host Alex Husner, CMO for Casago (check them out, they are doing unreal work) and an industry heavyweight in the vacation rental market, to shed light on the intricacies of direct bookings. Alex brings a unique blend of expertise and passion to the show, offering actionable insights for businesses of all sizes. Whether you're managing a boutique B&B or a sprawling resort, understanding the dynamics of direct bookings could be your game-changer.In a world where OTAs like Booking.com and Airbnb hold immense advertising power, it's easy to underestimate the potential of direct bookings. Yet, as Alex points out, the right approach can not only save you a fortune in commission fees but also build a treasure trove of loyal customers. Imagine a future where your guests not only book directly but also become ambassadors for your brand. It's not a dream; it's a strategy, and this episode will show you how to implement it.If you're still not convinced, let me lay it out for you. A focus on direct bookings allows you to control your guest experience from start to finish, cultivate lasting relationships, and build a self-sustaining marketing ecosystem. So, fasten your seatbelts and get ready to revolutionise your approach to direct bookings.Reasons You Should Listen to This Episode 🎯Learn strategies for building a loyal customer base ❤️Effective ways to optimise your website for direct bookings 🖥️How to leverage AI and data analytics 📊Importance of balancing OTA and direct booking strategies ⚖️Understand the role of PPC and SEO in direct bookings 📈About Our Guest: Alex Husner 🌟Alex Husner is not just an industry veteran; she's a change-maker. Serving as the CMO for Casago, one of the largest professionally managed vacation rental companies in the U.S. and Mexico, Alex brings a wealth of experience and innovation to the table. Her previous role as CMO for Condo-World saw her managing over 500 properties with an astonishing 95% direct booking ratio. A digital marketing maven, Alex co-hosts the podcast "Alex & Annie: The Real Women of Vacation Rentals" and serves on the Board of Directors for the VRMA. Her hands-on experience and passion for the industry make her insights invaluable for anyone looking to up their game in direct bookings.Friends, time is money, and this episode is a goldmine of information that will save you both. Listening to Alex's insights will not only deepen your understanding of the importance of direct bookings but also arm you with actionable strategies you can implement immediately. If you're serious about taking your accommodation business to the next level, you can't afford to miss out on this episode.So, grab your notebook, settle in, and prepare to be enlightened. I guarantee that by the end of this episode, you'll be buzzing with ideas and eager to put them into action. Let's reclaim the power of direct bookings and elevate our businesses together.Casago https://casago.com/Alex & Annie: The Real Women of Vacation Rentals Podcasthttps://www.alexandanniepodcast.com/
🎧 Don't forget to subscribe!
The world of accommodation is highly competitive, and every cent you can add to your bottom line counts. That's why our latest episode is kicking off with the first day of our 5-Day Revenue Management 101 Challenge. Our aim? To give you actionable insights and easy-to-implement strategies to elevate your revenue game. And to enrich our conversation, I've invited Richie from Pricelabs, a stalwart in the industry with a wealth of experience. You won't want to miss the nuggets of wisdom they're going to share.
You can Join the challenge here - https://www.ibooked.online/revenue-101-challenge/
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎉 Are you an Airbnb host or a property manager looking to elevate your revenue game? You've come to the right place! 🎉
🔥 We are hosting a 5 day challenge with PriceLabs!
This is 5-day challenge designed to revolutionise your approach to revenue management. We're bringing in industry expertise with Richie Khandelwal from PriceLabs to guide you through actionable strategies to optimise pricing, enhance bookings, and skyrocket your income.
🕰️ When?
Starts 18th of September 2023!
🗓️ How Does It Work?
Each morning, you'll receive a 5-10 minute video from Richie explaining the day's challenge, complete with tasks and concepts. You'll get access to an activity sheet preloaded with templates, examples, and formulas. Spend around 30 minutes during the day working on the challenge, and in the evening, join a live interactive session hosted by Bart Sobies from ibooked.online and Richie, where we'll delve into insights and practical applications of the day's topic.
📈 What Can You Expect?
1️⃣ Day 1: Master key revenue metrics like Occupancy, ADR, and RevPAR using historical data.
2️⃣ Day 2: Learn how to perform competitor and market analysis to stay ahead in the game.
3️⃣ Day 3: Manage your booking windows and length of stay to maximise revenue.
4️⃣ Day 4: Dive deep into hyperlocal market data to tailor your revenue strategies.
5️⃣ Day 5: Understand the concept of pacing analysis and create an action plan for future revenue growth.
📝 Sign Up Now!
https://www.ibooked.online/revenue-101-challenge/
Ready to transform your financial performance? Click the link to secure your spot in this game-changing challenge:
https://www.ibooked.online/revenue-101-challenge/
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Clock's Not Out on AirbnbToday, we're diving deep into a topic that has many people scratching their heads: "Is it possible to get started in short-term rentals in 2024?" The short-term rental market has witnessed unprecedented growth in the past few years, and is it now too late to get started? Is this a fantastic opportunity or something to stay away from?In this enlightening episode, we're honoured to have Patryk Swietek, a young serial entrepreneur who has come out of nowhere (for over 10 years 😂), to setup a rapidly expanding short-term rental business. His journey is riveting and the conversation will help guide you into what the future posibilities hold. ---Chapters:0:00 - Is it Possible to Get Started in Short-term Rentals in 2024? 3:15 - Patryk Swietek's Journey into Short-Term Rentals 7:22 - The Importance of Networking 12:40 - Maximising Profits Through Optimisation 18:55 - Leveraging Free Expert Advice 25:30 - Investment Strategies for 2024 SHOW LINKShttps://www.instagram.com/patryk_swie...https://www.eventbee.com/v/strnationc...https://staysyoulike.com/#ShortTermRentals2024 #RentalInvesting #HospitalityInnovation▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊 Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results. 🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtr...🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Today, we're diving deep into the nitty-gritty of a topic that every accommodation business owner has on their mind but often struggles to perfect: profitability. You heard me right! We're peeling back the curtain on what it takes to run an accommodation business that doesn't just survive but thrives.
Eoin Loftus from Loftus Advisory shares five practical tips to help accommodation businesses fight rising costs, increase profits, and protect their bottom line, including updating your website, identifying top costs, setting targets and tracking KPIs, and recouping credit card surcharges. These tips can help businesses of all sizes, from small Airbnb operators to large hotels, improve their financial outlook and achieve success in a competitive industry.
YouTube Chapters
00:00 Eoin Loftus Unveils the Secrets to Hotel Profitability Amidst Economic Uncertainty
07:13 From Wrongful Termination to Hotel Manager: How Curiosity Became Eoin Loftus' Stepping Stone
14:29 Transform Your Hotel's Finances: Five Actionable Tips to Combat Rising Costs and Skyrocket Profits
21:44 Mastering the Art of Competitive Pricing: Where You Stand in the Marketplace and How to Profit
28:59 Boost Your Hotel’s Organic Growth: The Essential Role of Regular Website Updates
36:15 Unlock More Bookings Through Trust: How Effective Website Branding and Cost-Efficiency Go Hand in Hand
43:32 The Hidden Cashflow Gem: Recouping Credit Card Surcharges for Tens of Thousands in Savings
50:45 Secure Your Profits Now: Why Setting and Tracking KPIs is Non-Negotiable for Small and Medium Hotels
SHOW LINKS
https://www.linkedin.com/in/eoin-loftus-gaicd-28243050/
Hashtags
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
Today's episode, is one that I have seen bring huge value to operators that I work with. It is a topic which is often overlooked but could be vital to any thriving hospitality business – leveraging Public Relations (PR). In a world where online presence can make or break a brand, understanding how to utilise PR effectively can give you a competitive edge.
The subject of PR is so fascinating, not only because of its complexity but also because of its potential to amplify your business's presence and reputation. My guest, Jessica Gillingham, the founder and CEO of Abode Worldwide, will uncover why PR is not just about media exposure but a comprehensive strategy that could redefine your brand's outreach and profitability. Whether you're looking to expand your customer base, elevate your brand image, or improve community relations, this episode is loaded with insights that will steer your accommodation business in the right direction.
Chapters:
0:00 - Introduction: Strategies for Effective PR in Hospitality and Short-Term Rentals
2:45 - The Importance of PR and Touch Points in Customer Acquisition
5:58 - Allocating Budget for PR: Deciding How Much to Invest
8:32 - Case Study: Airbnb's Brand-First Approach in Marketing
11:19 - Pay-Per-Click vs PR: Challenges and Strategies in Property Management
14:36 - Working with Influencers and Building Brand Presence
17:23 - Integrating PR into a Complete Marketing Mix
20:12 - Setting Objectives: Aligning PR with Company Goals
23:45 - DIY PR: Learning from Experts and Handling PR Yourself
27:05 - Jessica Gillingham's Insights: High-Level PR Strategies for Hospitality
31:18 - Connecting with Jessica: LinkedIn and Industry Insights
34:30 - Collaborative Opportunities and Closing Remarks
SHOW LINKS:
https://www.linkedin.com/in/jessicagillingham/
https://twitter.com/AbodeWorldwide"
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🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website?
The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
The accommodation industry is a kaleidoscope of opportunity, continually shifting and adapting to the needs of the modern traveller. This vibrant, ever-changing landscape demands innovation, creativity, and a willingness to evolve. That's why I'm thrilled to introduce you to our latest episode, focusing on the No Vacancy expo and why it's a must-attend event for anyone vested in the hospitality and accommodation sector.
Today's episode is more than a mere discussion on an industry event; it's a compass pointing to the future. With uncertainty in the market, the No Vacancy expo serves as a beacon for innovation, insights, and connections. Our guest, Brad Langton, is an embodiment of these principles. As an entrepreneur, innovator, and CEO, his insights into building brands and connecting like-minded professionals will resonate with anyone aiming to thrive in this dynamic industry. In this episode, we explore what it means to be a part of this ever-changing world and how embracing these challenges can lead to unparalleled success.
YouTube Chapters 0:00 - Introduction to No Vacancy expo - Navigating Uncertainty in Accommodation Business 2:10 - The Importance of Exhibitions and Marketplaces 5:32 - Strategies for Building Brands and Marketing 9:24 - Global Trends in Accommodation Business 12:45 - Connecting with Like-Minded Professionals 16:30 - Expert Insights on Navigating Uncertainty 20:12 - Conclusion: The Future of Accommodation Business
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Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtr... 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Property management is more than bricks and mortar; it's an intricate symphony of insights, strategies, Key Performance Indicators (KPIs), and much more. Understanding the vital role that KPIs play, the importance of tracking your progress, and knowing when to pivot can make or break your success. This episode of the Accommodation Show unravels these mysteries, opening doors to possibilities that you may not have known existed.
Meet our guest, Dale Smith; A name synonymous with success in the property management world. With over 15 years of experience, Dale has carved a unique trajectory in property investment, development, and management. His keen insights on performance tracking, measuring growth, and always keeping an eye on the pulse of the business are unparalleled.
This episode is filled to the brim with wisdom, not just theoretical but, more importantly, drawn from real, practical knowledge and experience. Whether you're starting out or looking to take your accommodation business to the next level, Dale's story, philosophy, and strategies are guaranteed to add value to your journey.
Chapters 0:00 Introduction to Dale Smith: Scaling & Growth in Property Management 1:51 Unveiling the Secret Sauce to Scaling 6:20 KPIs and Their Importance 17:02 Increasing Profit Per Property 25:34 Effective Marketing Investment & Strategy 31:48 Constantly Evolving Objectives 37:08 Unique Brand Creation & Implementation
Show Links
https://www.linkedin.com/in/dalesmithpvl https://hostandstay.co.uk/ https://www.sddesmithgroup.com/
#PropertyManagement #ScalingSuccess #KPIsMasterclass
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊 Hotel - BNB - STR Owners! 🥊
Need more direct bookings or a brand new website? The trusted tech partner you can count on. We deliver results.
🥊 https://www.ibooked.online 🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
In this episode of The Accommodation Show, we are joined by the renowned entrepreneur and "AI whisperer," Luca Zambello, Luca is the co-founder and CEO of Jurny, a hospitality tech company offering SaaS-based management solutions for the modern traveller. Luca has a wealth of knowledge and resources around AI, ChatGPT, and prompt craft. We have a rewarding conversation on the benefits of using AI, such as improved efficiency and personalisation, and showcase real-life examples of successful AI integration in brand, guest experience and marketing efforts.
📋 Chapters!
00:00 How to Get the Most out of AI in 2023
01:48 Introduction to Luca Zambello and Jurny.Inc
05:37 How will AI impact businesses in the hospitality and tourism industry over the next 6 to 12 months?
07:41 How is AI impacting the hospitality and tourism industry?
10:23 How do you figure out which prompts to use when utiliisng AI tools for hospitality?
12:55 How can we provide more context and data points to AI tools, specifically in relation to writing prompts and responding to reviews?
14:17 What are some strategies for improving the output and effectiveness of AI tools when responding to reviews?
16:47 How accessible is AI technology for individuals without extensive coding or programming experience?
19:12 What real-life examples showcase successful AI integration in branding, guest experience, and marketing?
20:00 What are some specific tasks in hotels, short-term rentals, and boutiques that can be automated using AI?
21:45 Can Chat GPT significantly improve the performance of conversational AI bots, and what factors contribute to its success?
23:39 How is AI making chatbots better for guest experience?
Show Links
https://www.linkedin.com/in/lucazambello
https://www.jurny.com
#AIinhospitality #jurny #bookdirect
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🥊Hotels - BNBs - STR Owners! 🥊
Need more direct bookings or a brand new website?
We double direct bookings!
Don’t delay!
We get results!
🥊 https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies for more industry insight: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: The content shared on this YouTube channel, Podcast, or associated posts reflects personal opinions and insights. This content is not intended as legal, financial, or investment advice. Always consult with licensed professionals before making decisions. The hosts and guests disclaim liability for any consequences from the use of this content. Actions taken should be based on your personal due diligence.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to subscribe 👆
Today, we're diving into an area that truly deserves our attention but often gets overlooked – ‘Touchpoints’ - the numerous interactions within your guest’s journey. When we're deep in the hustle and bustle of hosting and managing, we can easily miss fleeting yet meaningful moments that make up a guest's complete experience.
📋 Chapters!
00:00 How Many Guest Touchpoints Do You Have With Your Guest:Optimizing Your guest Touchpoints/Communication Touchpoints to Master Before, During, and After Your Guests’ Stay
02:20 Introduction and background to Tyann Marcink and Touch Stay.
05:50 What are touch points and how do they influence guest experience and brand perception?
11:06 What is the importance of guest avatars in setting up messaging for guest experience?
12:41 What are the different touchpoints and how do they cater to different communication styles and love languages?
14:13 What are some examples of guest touch points that occur before, during, and after a stay and how can they be optimized to improve the guest experience?
17:33 What are pre-stay hotel guest touchpoints?
21:17 How can you create personalized email sequences for different types of properties?
24:10 How can you leverage technology to manage and improve guest touchpoints?
26:24 Is it better to communicate with guests over text or email?
27:12 What kind of SMS messages should you send guests, and how do messages improve guest experience?
30:17 What are the important touchpoints during the guest's stay?
31:35 Should you ask your guests open-ended or closed-ended questions about their stay?
33:27 What are the important touchpoints after the guest's stay?
35:00 What are some great tools for automating communication with guests?
37:29 How do you manage and monitor your communication workflows and systems for your properties?
38:41 How can you measure the effectiveness of your guest touch points in the guest journey?
#guesttouchpoints #touchstay #bookdirect
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to subscribe
Welcome to today's episode where we dive deep into the heart of a paramount question: How can your business cultivate a Gold Standard of Hospitality synonymous with trust? 🏨
Just as customers place their trust in friends and family, they look for the same from businesses. They long for connection and confidence in the businesses they engage with. As a business owner, it is your mission to instill a sense of trust, convincing your customers that their best interests are your priority. 🤝
But how does one build this trust and stand out as a dependable and credible choice?
📋 Chapters!
00:00 Setting the Gold Standard for Short-Term Rentals: The One Hundred Collection/ Building Trust in Short-Term Rentals: The One Hundred Collection's Approach/ How To Build Brand Trust, and Why It’s the Ultimate Currency
01:41 Introduction and background to Rebecca Lombardo. 💁♀️
01:57 Introduction to and background to Travis Wilburn. 💁♂️
04:06 What is The One Hundred Collection and how does it set the gold standard for the vacation rental experience? 🌟
06:53 How does The One Hundred Collection communicate its value proposition to prospective guests? 💬
08:39 What is the gold seal of approval and how is it being introduced to the vacation rental space? 🏆
09:34 Where does The One Hundred Collection align itself with big hotel chains? 🤝
10:43 What are the hospitality standards that should be standardized for short-term rentals? 🏨
13:25 What is the advantage of working with The One Hundred Collection, as opposed to using an OTA? 🤔
15:44 What lessons can we adopt from the airline industry to increase guest loyalty within the industry? ✈️
17:57 How do OTAs affect local brands in the str industry? 🤷♀️
18:39 How can you build your brand to make it economically viable? 💰
19:46 Why is it important to put your phone number on your website, and where should it be placed? 📞
21:57 What are some key elements of a well-built website and why is it crucial to work with a company that specializes in short-term rentals? 🔑
22:35 How can you optimize your site's SEO for direct bookings, and why you should always properly tag your photos? 📷
24:40 How does The One Hundred Collection build trust within its brand, and what trust signals can you use on your website? 🤝
27:59 How can you join The One Hundred Collection and what value will they give your business? 💼
30:02 What is the goal of introducing guests to hosts prior to booking a room or house with The One Hundred Collection? 💼
30:33 What are some common complaints in the short-term rental space regarding communication and availability? 💬📱
31:01 What are examples of things that The 100 Collection is doing to build trust with potential guests and partners? 🏢
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtr...
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Welcome to another enriching episode of the Accommodation Show! Today, we delve into the power of networking events in the accommodation business, with a special focus on the upcoming STRIVE conference. You'll hear about the immense value such events can bring to your enterprise, insider tips for elevating your business operations, and a fantastic offer from industry leader Julie George. Tune in to learn why STRIVE could be your next big step towards success. Don't miss this episode - it's brimming with insights that can reshape your approach to your business. Enjoy the show!
Chapters: 0:00 - Welcome to the Power of Events Episode 4:15 - The Upcoming STRIVE Conference: An Overview 8:27 - Unveiling the Value of Events 13:10 - Adapting Short-term Rental Strategies for Hotels 18:35 - The Crucial Role of Catering in Events 23:56 - Acknowledging Event Sponsors
Show Links: https://striveconference.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊Hotels - BNBs - STR Owners! Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtr... 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
Looking to give your business a boost while simultaneously fostering a sense of unity in your local community? Well, my friends, we might just have the perfect solution right here. Enter the world of community events and festivals - a powerful tool for not only bringing people closer but also shining a spotlight on your locale as an inviting destination. Of course, orchestrating such an event involves strategic planning and careful execution.
📋 Chapters!
00:00 Driving Direct Booking Business working with the community: A Night in Nashville In Orange 🎉 01:49 Intro and background to Tim Mortimer and BNB Made Easy. 🙋♂️ 07:52 How to leverage events and festivals? 📈 08:11 How we organised A Night in Nashville In Orange. 🎵 09:58 What is the process of organising a festival or event to support the local community and drive business in a particular area? 👥 11:18 How can we effectively engage with people and transform a location into a desirable destination by organising a festival or event? 🌆 14:49 What are some effective strategies for using Instagram to promote a particular location and attract visitors? 📷 15:02 Why should you consider sponsoring an event as a short-term rental business? 🏡 20:09 What are the benefits of sponsoring an event or a festival for your brand and for the community at large? 🎁 24:09 What are the necessary components to set up a successful event? 🎪 25:03 What are the measurable results that the community has experienced as a result of a festival? 📊 25:50 How do you plan a festival step by step? 📝 27:12 What are some other strategies for encouraging more community engagement? 🤝
Show Links
https://linktr.ee/Timmortimerhttps://bnbmadeeasy.com.au/https://anightinnashville.com.au/#festivalplanning #bnbmadeeasy #bookdirect Your deal
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ 🥊Hotels - BNBs - STR Owners! Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
Ready, Set, Brand 🚀
Our guest on the Accommodation Show, this week is a seasoned brand architect and a renowned marketing expert, at the top of her game, Amber Hurdle. In this insightful episode, Amber walks us through how she views brand strategy, the principles she uses to build brands, create memorable guest experiences and to inspire her teams to success. We outline all the steps you need to follow to craft an authentic brand narrative that will help you get noticed, remembered and yield results. 💯
Show Links LinkedIn:http://www.linkedin.com/in/theamberhurdle Facebook: https://www.facebook.com/theamberhurdle Twitter: https://twitter.com/theamberhurdle Instagram: https://www.linkedin.com/in/theamberhurdle/ Youtube: http://www.youtube.com/user/amberhurdle/#hospitalitybranding #employerbrandcentral #bookdirect
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ This episode is brought to you by our sponsor, Orana Stay. The digital guest guide of the future. Say goodbye to the hassle of traditional welcome packs and say hello to a seamless and unforgettable digital experience for your guests with Orana’s only branded guest experience app. Boost your revenue with health features, and focus on what you do best. Plus Orana Stay takes care of the rest. Visit Oranastay.com to find out more. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
🥊Hotels - BNBs - STR Owners! Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity 🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/ 🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Today, we delve into the pivotal role of "context" in AI. Here's the key takeaway: The richer the context you provide these AI tools, the more meaningful your questions become, and thus, the more insightful their responses. We'll put Google's Bard and Chat GPT-4 under the microscope, assessing their capabilities and performance in real-world situations such as generating compelling social media posts.What does today's episode have in store?Unpacking the power of context in AI and its significance.Comparing AI contenders like Google's Bard and Chat GPT-4.Exploring the contributions of key industry players in AI, including Google, Facebook, and Elon Musk.Identifying crucial aspects of your business to provide these AI tools with meaningful context.Learning how to give your AI tool comprehensive context for generating precise and relevant outcomes.Starting a hands-on exercise that serves as today's homework, focusing on understanding your business better and giving your AI tool the right context.Prepare for a deep dive into the AI abyss, where we'll uncover its potential to revolutionise your business operations. We're on a journey together into the future of technology. Stay tuned for an enlightening day of exploration and discovery! 🤖Next week, we'll resume our regular interviews. So, seize this unique opportunity!Please note: The first part of this journey will be available on YouTube. However, to continue this unique learning adventure and maximize your knowledge, I encourage you to sign up for our free 5-day challenge. #hospitalitybranding #ChatGPT #bookdirect▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬This episode is brought to you by our sponsor, Orana Stay. The digital guest guide of the future. Say goodbye to the hassle of traditional welcome packs and say hello to a seamless and unforgettable digital experience for your guests with Orana’s only branded guest experience app. Boost your revenue with health features, and focus on what you do best. Plus Orana Stay takes care of the rest. Visit Oranastay.com to find out more.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊Hotels - BNBs - STR Owners!Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support
🎧 Don't forget to subscribe!The importance of booking direct is always going to be a favourite topic of mine because it is a fundamental piece to the bottom line and the holy grail of improving guest experience. By bypassing intermediaries and connecting directly with hosts, guests can enjoy a more personalised experience, better pricing, enhanced communication, and a stronger sense of trust and reliability. 👥On the podcast today, we’re are joining forces with one of my favourite book direct ambassadors, Jenn Boyles. The wonderful Jenn and I sit down to unpack the full book direct strategy toolbox. We talk about an action plan you can implement right now to improve your direct bookings, drive up revenue, and keep guests coming back for more. We also discuss the amazing summit she has created for industry professionals to speak, share, and learn about how to gain and keep more direct bookings for their short-term rentals, boutiques, hotels, B&B, etc.https://directbookingsuccesssummit.com/Show Linkshttps://www.instagram.com/directbookingsuccess/
https://www.linkedin.com/in/jennboyles/
https://directbookingsuccesssummit.com/▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬This episode is brought to you by our sponsor, Orana Stay. The digital guest guide of the future. Say goodbye to the hassle of traditional welcome packs and say hello to a seamless and unforgettable digital experience for your guests with Orana’s only branded guest experience app. Boost your revenue with health features, and focus on what you do best. Plus Orana Stay takes care of the rest.
Visit Oranastay.com to find out more.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊Hotels - BNBs - STR Owners!Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.Affiliates: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business.
🎧 Don't forget to subscribe!In an era of rapid digital transformation, the hospitality industry stands poised on the brink of a monumental shift. The future of hotels, motels, and short-term rentals will be profoundly influenced by the rise of digital technology and it is critical to keep on top of them. There will be many technologies that will be expected and digital guides will provide guests with instant access to a wealth of curated information, they will not only enhance guests' experiences but also increase the efficiency and profitability of hospitality businesses. As the industry moves towards this digital frontier, getting it right will be critical. It's about more than just making information available – it's about personalising the experience, streamlining operations, and cultivating loyalty among guests. For the forward-thinking hotelier, the embrace of digital guidebooks is not just an opportunity; it's imperative.Show Linkshttps://www.oranastay.com/
https://www.facebook.com/oranasaas/
https://www.instagram.com/oranasoftware/?hl=en
https://www.linkedin.com/company/oranasoftware/
Celebrating success and interviewing accomplished business people is truly inspiring, and today's podcast episode is no exception! We dive into the world of property management businesses, discussing the importance of great business partners and the various aspects that contribute to success. 🎉Our guest, Heather Bayer, shares her insights and experiences in building and selling a successful property management business and then selling it. From finding the perfect partner with complementary skills to preparing your business for a profitable sale, Heather covers all the essential steps and challenges you might face.📋 Chapters!00:00 How to successfully build and sell a property management business03:01 Introduction to Heather Bayer and Vacation Rental Formula08:38 Finding a partner with complementary and compatible skills11:39 Establishing shared commercial goals and structures in a partnership13:44 Dividing the workload with your partner16:40 Key issues to address when creating a partnership agreement18:07 Implementing processes to guide your partnership18:48 Preparing your business for a successful sale21:03 Critical elements potential buyers will evaluate in your business22:35 Essential information to have ready before selling your business26:06 Challenges in valuing a short-term rental business29:14 The importance of interviewing prospective buyers30:50 Finding potential buyers for your business31:44 Choosing the right buyer when selling your business33:39 The current state of the short-term rental market34:47 Value propositions that attract potential buyers37:42 The formula for finding the right buyer for your business40:16 Introducing the Vacation Rental Formula Business SchoolShow Linkshttps://www.vacationrentalformula.com/bizschool/https://www.vacationrentalformula.com/Show Links #sellingshorttermrental #vacationrentalformula #bookdirect ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬The Accommodation Show GOLD sponsor 🥇This episode is proudly brought to you by Orana Stay. Orana is the digital guest guide of the future and creates fully branded and tailored extraordinary welcome guides and guest experience apps that give your guests everything that they want to know and need to know. Orana gives you back your time to focus on what you do best, creating a magical guest experience, along with revenue increasing features and a direct booking focus.https://www.oranastay.com/▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊Hotels - BNBs - STR Owners!Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and Airbnb business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
The ultimate goal for every property and hotel manager is to attain optimal profitability consistently. In the accommodation sector, the objective is to maximise both the number of bookings and the revenue per booking for properties and hotels alike. This involves striking a delicate balance between supply and demand, allowing you to set competitive prices without sacrificing business to rival establishments. Failure to effectively manage this balance can result in vacant properties or hotel rooms, or underpriced rentals, ultimately leading to lost revenue.
To ensure consistent bookings and maximise earnings from each stay, property and hotel managers must employ dynamic pricing strategies for short-term rentals and hotel rooms that account for variable demand. Additionally, adjusting booking restrictions throughout the year can further enhance booking prospects and revenue generation. By adopting these strategic approaches, property and hotel managers can foster a more profitable and sustainable business model in the ever-evolving accommodation landscape.
Thinking of going? Keep reading for an EXCLUSIVE Accommodation Show Discount!
And for your discount!
Go to this link www.apacrmsummit.com
Select a 2-day delegate ticket
Apply the code BART23 on checkout for 10% off the retail price.
(note - we do not receive any commission, this is purely to give you the opportunity to attend at a better price)
📋 Chapters!
00:00 Changing Travel & Guest Demographics: Simplifying Revenue Management 🌍
01:56 Meet Melissa Kalan & the Unstoppable Conference 👋
06:20 Latest Revenue Management Trends in Hospitality 🔍
11:07 Short-Term Rentals vs Hotels: Revenue Management 🏠
12:43 COVID-19 Impact on Revenue Management 🦠
17:01 Inflation & Dynamic Pricing in Hospitality 💰
18:29 Preparing for Market Changes 🤔
24:23 Changing Customer Demographics 🧑🏻🤝🧑🏽
25:05 Online Review Scores & Revenue Management ⭐️
26:33 Unstoppable Conference Overview 🎉
30:00 Forecasting, Revenue & Pricing Strategies 🤑
Show Links
https:// www.apacrmsummit.com
https://www.linkedin.com/in/melissa-kalan/
https://www.facebook.com/arma.revenuemanagement
#revenuemanagement #unstoppableconference #bookdirect
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Scaling a small business is crucial for a variety of reasons, including capitalising on market opportunities, attaining economies of scale, attracting leading talent, strengthening brand recognition, and building resilience against economic fluctuations. Furthermore, consistent growth can bolster investor confidence, stimulate innovation and adaptation, afford a competitive advantage, and enhance the company's valuation. In the end, business expansion contributes not only to the enterprise's long-term success but also provides a sense of personal satisfaction and achievement for entrepreneurs.🚀 📋 Chapters!00:00 0 to 140 properties in 4 years: How to Go From Host to Hospitality Brand with Tim Mortimer03:14 Intro to Tim Mortimer and BnB Made Easy. 👋04:51 Where do you find a mentor or someone to guide you when starting your own business? 🤔08:33 What was your journey like from working a regular job to starting your own business? 💡09:00 How did you get started in the short-term rental game? 🛍️13:29 How can you take advantage of guest emails and phone numbers? 📧14:27 What technology stack to use to build a strong foundation for your business? 🔨17:54 At what point in your new business, do you start hiring people? 🤝19:42 What are the key areas of focus for business owners when scaling a new business? 🎯22:04 What does having a growth mindset means for an str owner or manager? 🌱23:43 What are some processes you need to learn to replicate when scaling? 📝26:51 What are some upselling and cross-selling opportunities that create value for guests? 💰28:56 How do you create a strategic plan for your new business? 📈31:01 How do you pick a tech stack for your short-term rental? 💻36:24 What are some of the best pricing tools out there? 💰39:16 How would you start a property management business? 🏠40:27 How to create and maintain a strong company culture with core values. 🌟Show Linkshttps://linktr.ee/Timmortimerhttps://bnbmadeeasy.com.au/#shorttermrental #bnbmadeeasy #bookdirect ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Sponsors: This episode is proudly sponsored by Orana Stay - the digital guest guide of the future! Say goodbye to the hassle of traditional welcome packs and hello to a seamless and unforgettable digital experience for your guests with Orana's fully branded guest experience app. Boost your revenue with powerful features and focus on what you do best while Orana Stay takes care of the rest.https://www.oranastay.com/▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊Hotels - BNBs - STR Owners!Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
🎧 Don't forget to subscribe!To kick us off - I am pleased to bring you the podcast and replay of STR Legends AUSTRALIA. We learned a lot through our last live event with the USA STR legends and I had many reach out asking for the Australian perspective. As we all know, Australia punches way above its weight in hospitality, management and investment. So this week we’re taking the STR Legends to a whole new level with top Australian thought leaders in our industry who are operators, service providers and property managers and most importantly excited to share their experiences and lessons learned along the way. #strlegends #shorttermrentals #bookdirect ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Sponsors: This episode is proudly sponsored by Orana Stay - the digital guest guide of the future! Say goodbye to the hassle of traditional welcome packs and hello to a seamless and unforgettable digital experience for your guests with Orana's fully branded guest experience app. Boost your revenue with powerful features and focus on what you do best while Orana Stay takes care of the rest.https://www.oranastay.com/▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊Hotels - BNBs - STR Owners!Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!Welcome to this week's episode of The Accommodation Show, where we dive into the often-forgotten art of taking phone calls. In a world where digital communication reigns supreme, picking up the phone and providing immediate customer service can make a significant impact on your business. Every call represents an opportunity to connect with potential guests, provide valuable information, and even secure a booking on the spot. In this episode, we explore the best ways to handle inbound calls, increase revenue, and improve customer satisfaction. 📞📋 Chapters!00:00 Doubling your direct bookings with better call handling - with Doug Kennedy02:00 Intro to Doug Kennedy and Kennedy Training Network, Inc.04:12 What are the biggest failure points for reservation agents when they're taking inbound calls?07:18 Should you put your mobile number on your website?08:24 Why you should train all your employees in sales09:37 What should you tell your callers when they call during off hours?10:23 What is the objective or goal when someone calls and how should it be addressed?10:39 How to calculate revenue per phone call opportunity.12:08 Why is every single call an opportunity?14:30 What are some effective approaches for addressing customers who have quick questions?15:54 How can you engage customers in a phone conversation without making them feel pressured??17:19 What are some great questions to start a leading conversation with a potential guest?20:09 How do get guests to book direct over the phone?23:01 How to not sound robotic over the phone?23:50 Job title for agents, what is best to use?27:53 What are the best data points to collect when measuring phone calls ?30:48 How does call tracking work and how can you set it up for your company?Show Linkshttps://www.kennedytrainingnetwork.com https://www.linkedin.com/in/doug-kennedy-7619b51b/
https://www.facebook.com/KennedyTrainingNetwork
Today is the day - our third and final episode of the Insta-success series of The Accommodation Show, we dig deeper into the ins and outs of using Instagram like a pro.
Once again, I have the pleasure of being joined by our three-time guest, Paul Anderson, an expert in social media marketing for hospitality businesses. He has the marketing tips (that actually work) that you can use to milk Instagram for all that it’s worth. Throughout the conversation, we covered a range of "how-to" questions that many businesses may have about using Instagram to promote their brand and engage with their audience. Some of the key topics we delved into included setting up an Instagram account and selecting a URL, conducting research to ensure your profile appears correctly when searched, maintaining consistency across social media platforms, measuring the success of your account, creating effective Instagram highlights, and more.
📋 Chapters!
00:00 Maximising Instagram's Potential for Your Business: Best Practices and Insider Tips
02:40 What do we need to do to set up your account and get started?
05:41 What should you consider when selecting a URL for your instagram account?
07:18 How to ensure that the profile appears correctly when searched?
09:54 Why is it important to maintain consistency across social media platforms?
10:44 What are lead forms on Instagram and how do they work?
15:47 What are the key components of an Instagram profile that you should review and focus on?
16:21 How to measure the success or performance of your Instagram account.
19:39 What factors determine the content that appears on the main profile?
20:33 What are some examples of frequently asked questions that can be turned into Instagram highlights?
24:37 What kind of highlights really engage audiences?
29:14 When is the best time to create post covers and what tools can you use to create Instagram post covers on a mobile phone?
33:38: Should you put covers on reels all the time or sometimes or none of the time?
35:52 When creating a cover in Canva, should you use 1920 by 1080 or should you do a square?
40:04 What are the best video editing tools for Instagram videos?
Show Links
https://www.instagram.com/thesocialmediahotelier/
https://www.sandfieldguesthouse.com/
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Sponsors: This episode is proudly sponsored by Orana Stay - the digital guest guide of the future! Say goodbye to the hassle of traditional welcome packs and hello to a seamless and unforgettable digital experience for your guests with Orana's fully branded guest experience app. Boost your revenue with powerful features and focus on what you do best while Orana Stay takes care of the rest.
https://www.oranastay.com/
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
🎧 Don't forget to subscribe!
It’s awards season, yeap that time of the year again!🏆
As an accommodation owner or host, attending awards ceremonies can be a fantastic way to gain recognition for your hard work and dedication to providing outstanding guest experiences. Not only can it boost your reputation and attract new business, but it can also be a wonderful opportunity to connect with other professionals in the industry and learn from their experiences.
So, here's the question for our podcast listeners: Have you ever attended an awards ceremony or entered your business for an award? If so, what was your experience like and what benefits did you gain from it? And if not, what's holding you back from taking the spotlight and showcasing your business's excellence? Let us know in the comments below or share your thoughts with us on social media. And of course, don't forget to subscribe to The Accommodation Show for more insights and inspiration for your accommodation business. 🏆🎉
Thinking about entering the Shortyz Awards Awards? There are 20 awards up for grabs at the 2023 Shortyz Awards: Find out about the Awards categories, criteria and timeline on the Awards website https://theshortyz.com/
📋 Chapters!
00:00 Unlocking Opportunities at the Shortyz Awards /Awards ceremonies: Why do they matter?/Why Entering Awards Should Be Part of Your Business Strategy
01:49 Intro to Paul Stevens and his work at Shortyz awards.
06:03 What is the impact of having short-term rental awards?
08:45 What are the awards and how do they work?
10:50 Why enter an award?
12:27 What does the judging process for the Shortyz awards look like?
16:11 What is the value of attending industry events, even if you don’t win?
17:26 What events are well worth attending in the industry?
19:55 How does the Shortyz awards differ from other awards events?
21:44 How have Shortyz awards winners and shortlisted contestants benefit from Shortyz awards?
23:01 How can going through the process of entering awards and taking stock of one's business success be valuable?
Sponsors
T This episode is proudly sponsored by Orana Stay - the digital guest guide of the future! Say goodbye to the hassle of traditional welcome packs and hello to a seamless and unforgettable digital experience for your guests with Orana's fully branded guest experience app. Boost your revenue with powerful features and focus on what you do best while Orana Stay takes care of the rest.
https://www.oranastay.com/
Show Links
LinkedIn: https://www.linkedin.com/in/paul-stevens-b75621146/
Twitter : https://twitter.com/STRentalz
Facebook: https://www.facebook.com/STRentalz
The Awards: https://theshortyz.com/
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out gu
Converting lookers to bookers is the holy grail of The Accommodation Industry and the ultimate call to action. It's not enough to simply showcase your products or services on Instagram; you need to actively drive bookings. 📢. In this episode, we cover a variety of strategies to help you stand out and make an impact on your followers.
To take us through the elements that will make a scroll-happy Instagram user pause and look again, we welcome once again Paul Anderson to Show. Paul understands the science and psychology of consumers and has mastered the art of turning lookers into bookers. He and I discuss the importance of reinforcing brand awareness, working with other businesses, and avoiding spammy tactics that could turn off potential customers. Plus, we provide examples of Instagram posts that offer value to consumers without feeling salesy or overbearing. And, if you're wondering about the best colour choices for your profile or how to maintain consistency in your branding across all elements, we've got you covered.
📋 Chapters!
00:00 From Lookers to Bookers: Leveraging Instagram to Drive Active Bookings
01:57 How can businesses leverage Instagram to actively drive bookings instead of just passively displaying their products or services?
09:43 What are some other factors that impact discoverability on Instagram?
11:08 What are some best practices for optimizing Instagram content for SEO and discoverability?
13:51 What is the importance of having a clear call to action in Instagram posts and how do you speak directly to potential customers in your call to action?
15:02 How do you simplify the decision-making process for potential guests, so they book with you?
18:35 What are some effective strategies for using Instagram to reinforce brand awareness?
22:16 How can you work with other business owners in the community to build brand awareness on Instagram?
23:43 How can businesses avoid being spammy, or over-selling on Instagram while still creating a sense of FOMO or urgency in their promotional posts?
26:27 What are some examples of Instagram promotional posts that provide value?
30:10 What are the best colour choices for Instagram profiles and posts?
32:55 What are some elements that need to be consistent across the profile, all posts, stories, and reels for effective branding?
35:17 Why your profile on Instagram is the most important element in converting active or passive users?
In this first episode of our Instasuccess series, we'll be delving into the power of Instagram for businesses, specifically within the accommodation industry. With over one billion monthly active users and 500 million daily Instagram Stories users, Instagram is a crucial marketing tool that can help you connect with potential and current guests, build long-term relationships, and ultimately increase your direct bookings and revenue. However, simply having an account and posting regularly is not enough to ensure success. To maximize Instagram's potential, we've brought in an expert in consumer psychology and content marketing, Paul Anderson, who has a personal relationship with Instagram's algorithm. Join us as we cover a range of topics, including the key to success in the industry, how to take advantage of Instagram algorithms, and how to craft compelling content that resonates with your audience.
📋 Chapters!
00:00 Using Instagram to Market Your Short-Term Rental Business
01:02 Intro to Paul Anderson and The Social Media Hotelier.
08:54 What is the key to your success with Insta?
10:17 How can you best use Instagram algorithms to market your content and attract the right audience to your business?
12:32 Why is Instagram your social media platform of choice?
14:10 What are the advantages of using Instagram?
17:26 How do we get our guests to interact with our property before they've paid or even thought of staying with us?
18:24 How do you build a brand on Instagram, that makes sense to your customers?
23:14 What are six content pillars in social media marketing and how to effectively utilise them, with examples?
27:27 Is it necessary to include yourself as part of your brand on Instagram, even if you don't want to appear on camera? And what is the value of doing so?
29:34 What other content can you post if you don't want to be in front of the camera to create an emotional connection with potential guests?
Show Links
https://www.instagram.com/thesocialmediahotelier/
http://thesocialmediahotelier.com
https://www.sandfieldguesthouse.com/
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
By popular demand, this episode of The Accommodation Show was put together from a live session called STR Legends Live USA, where I had the honor of hosting a group of amazing industry leaders. I was humbled to have such an all-star lineup of guests, including Richie Khandelwal, Brooke Pfautz, Dennis Goedheid, Alex Husner, and Stacey St. John.
During the session, we had an engaging and thought-provoking discussion about the latest trends, tools, and tactics driving success in the short-term rental industry in the USA. We covered a range of topics, from guest experience and technology to marketing and business growth, and the insights and expertise shared were truly invaluable.
📋 Chapters!
00:00 SHORT TERM RENTAL TRENDS USA 2023! LEGENDS LIVE!
02:32 Intro to Stacey St. John, her work with women, and Kozy Getaways.
04:18 Intro and background of Brooke Pfautz and Vintory.
06:13 Intro and background of Alex Husner and Casago
09:12 Intro and background of Richie Khandelwal and PriceLabs.
14:41 What is emotional branding and how can it be used to create a stronger connection between consumers and a brand?
12:01 Intro and background of Dennis Goedheid and Casiola.
18:51 The Rising Importance of Guest Experience in 2023
20:53 Marketing Techniques for Enhanced Guest Experience
24:20 Consistency in Guest Experience: Key Elements and Strategies
25:13 Casiola's Guest Experience Standard: Maintaining Excellence
26:42 Standard Operating Procedures for Consistent Guest Experience
28:57 Training and Development for Aligned Guest Experience Goals
29:39 Creating Engaging Workplace Culture in Hospitality Industry
31:57 Technology and Short-Term Rental Businesses in 2023
36:38 The AI Revolution: Expected Changes in Hospitality Industry
42:50 Choosing the Right Technology Solutions for Your Business
45:59 Key Elements of a Successful Marketing Strategy
47:33 Prioritizing Marketing in 2023: Why it Matters
50:19 Creative Marketing for Innovative and Impactful Campaigns
54:01 Shoestring Budget Marketing: Tactics and Channels for High ROI
57:31 Customer Acquisition in Marketing Strategy: Benefits and Importance
0:59:04 Third-Party Channels vs. Direct Booking: Effectiveness Comparison
1:00:10 Customer Preferences in Direct vs. Third-Party Booking Decisions
1:03:06 Growing Your Short-Term Rental Business in 2023: Top Three Strategies
1:04:17 Inventory Growth: The Fastest Way to Expand Your Business
1:05:07 User-Generated Content for Compelling Marketing Campaigns
1:06:56 PriceLabs: The Benefits of Dynamic Pricing for Revenue Optimization
1:08:01 Network Growth and Expansion Strategies for Vacation Rental Managers and Hosts
Show Links
Your deal
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast, or post reflects my own and guests' opinions and should NOT be taken as legal advice, financial advice, or investment advice. Please seek out guidance from profe
🎧 Don't forget to subscribe!
Have you considered what value a mobile tattoo artist can add to your upsell strategy?
In our industry, upselling can be a powerful tool to increase revenue and enhance guest experience. By offering guests upsell options that add value to their stay, you can not only boost your profits but also create loyal customers who will return again and again. The key to successful upselling is to focus on adding value to the guest's experience and not just trying to sell more products. However, upsells can be tricky… Focus on the incorrect value proposition, and you can end up losing trust or spamming guests. They can view your upsell attempts as nothing more than a money grab 😒, so how do you upsell the right way and boost your business’s customer lifetime value?
📋 Chapters!
00:35 The Key Components of a Successful Upsell Strategy.
01:45 Intro and background of Annie Sloan and The Host Co.
05:20 How to combine upselling with providing value to guests?
07:24 What are the essentials of every upsell?🤔
10:27 What formula can be used to determine what to upsell and what to avoid, and at what price?
11:57 What are some bundle-relevant products for STRs?
13:36 What are the opportunities for upselling and cross-selling in electric vehicles?
18:00 How to create short, engaging videos in less than a minute.📹
20:23 What upsell Items are big sellers for STR guests?💡
23:14 What are the upselling opportunities in food and beverage and wellness?
24:13 Why guests will choose to purchase your product even though they might cost more.
26:24 What are those unique upsell products that you just can't find anywhere?
29:56 Where to get the upsell playbook on how to implement all amenities easily.
30:32 Why attend the Revenue Maximizer Mastermind Seminar? 💪
Show Links
Instagram: https://www.instagram.com/thehostcompany/
LinkedIn: https://www.linkedin.com/in/anniesloan/
Website: https://www.thehost.co/
Use promo code BART for $30 back on your first sale!
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
In this episode, we dive deep into the world of short-term rental investing and share with you valuable insights to help you start your business with the end in mind, analyze a property for due diligence, understand the pros and cons, and factor in seasonality for maximum revenue and profit.
We also share how to scale your portfolio faster, use the right systems to manage your properties, and explore the benefits of using Vrolio to boost your business.
📋 Chapters!
00:00 Maximizing Return on Investment: A Comprehensive Guide to Investing in Vacation Properties
01:11 Introducing Erica Muller and Vrolio
03:43 What's lacking in short term rentals
05:38 The significance of planning ahead before investing
06:04 The fundamentals of real estate investing
07:47 Seeking the right advice before investing in short term rentals
08:27 Vital metrics to focus on when buying property
09:50 Why basing investments solely on gross numbers is a mistake
13:56 Utilizing calculators to determine key operating ratios, cap rate and cash flow
14:06 Boosting cap rate on underperforming investments
16:09 The decision between buying an established short-term rental or converting a residential property
18:41 How to calculate property income and locate hidden expenses
21:30 Short-term rental market outlook for 2023
22:10 Strategies for success in a weak economy
25:03 Finding profitable and low-competition investments in a market
25:57 Accessing the best data for sound investment decisions
26:41 The benefits of using Vrolio for data analysis
29:37 The dangers of misinterpreting data
32:21 Characteristics of good data
35:33 Essential questions to ask a property manager.
Show Links
https://www.linkedin.com/in/ericamuller/
Your deal
50% off the first month of our STR data tool with a money-back guarantee (brokers, agents, and coaches only)
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR, and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don't Forget to Subscribe! 📺
Are you tired of constantly struggling to keep up with the rising costs of amenities for your short-term rental properties? 💰 This week on The Accommodation Show, we're hitting the ground running with a value-packed episode that will help you save big on furniture and amenities for your units. 🚀
Our Facebook community member shared that one of their biggest challenges is the cost of amenities, especially with inflation on the rise. But what if we told you there's a way to save up to 70% on furniture and amenities for your short-term rental properties? 💸
📋 Chapters!
01:03 How can you save up to 70% on your accommodation setup with HostGPO CEO Jeffrey Iloulian?
01:12 What is HostGPO and who is Jeff Iloulian?
04:00 What does reducing costs mean for your short-term rental business?
04:20 What are the key areas where you can save on time and money in your short-term rental business?
06:24 How do you calculate the value of your time in your short-term rental business?
10:44 Why should you always buy wholesale for your short-term rental business?
12:40 How does procurement fit into your short-term rental business?
15:01 How much can short-term rental hosts save through a GPO?
15:29 What are the benefits of joining a GPO?
19:01 How does ordering products through a GPO work?
21:12 How can procurement help you save time in your short-term rental business?
23:35 What are the costs and conditions of joining HostGPO?
26:09 What are the hidden time costs in your short-term rental business and how HostGPO helps you save that time?
31:01 How can you rally or join a pool of professional hosts to get discounts if a GPO is not available in your country?
Show Links
https://hostgpo.com/
https://www.instagram.com/hostgpo/
https://www.linkedin.com/in/jeff-iloulian-bb0b6829/
https://www.facebook.com/hostgpo/
Everyone listening will get a 3-month free trial membership
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online
🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don’t Forget to Subscribe! Welcome back to the accommodation show, season 9!I am beyond excited to be back and let me tell you, this year's guests are going to be game-changers for the industry. We have an incredible line-up of experts from some of the most successful hotels and resorts, as well as tech companies and marketing professionals, all ready to share their invaluable insights and help you take your accommodation game to the next level! Trust me, this season is not one to be missed! You will learn the latest trends, strategies and techniques to boost your revenue and profitability, and make your guests' experience unforgettable! Get ready to be inspired, informed and motivated, because we are going to be diving deep into the accommodation industry and uncovering the secrets to success!On this week's action-packed episode of the accommodation show, I am excited to be joined by the industry veteran Barry Robinson, where we will be uncovering the most effective strategies for boosting hotel revenue and profitability!📋 Chapters!00:00 Strategies for Increasing Hotel Revenue and Profitability - PRACTICAL ADVICE01:40 Introduction to industry expert Barry Robinson and his role at Wyndham Destinations.04:44 Discussion of current opportunities in the travel industry in Australia.08:10 Analysis of potential changes in demand from the domestic market.11:07 Insights on the evolving travel demographic in 2023.11:50 Predictions for the year ahead and strategies for cost management, including labor shortages, contracts, and insurance.15:38 Approaches for modifying your business to attract and retain customers.19:07 Techniques for identifying unique and memorable guest experiences and encouraging creativity among management.22:12 Real-world examples of Wyndham Destinations' "surprise and delight" factors.24:50 Tips for ensuring consistency across all properties and maintaining a strong brand.27:30 Ways to effectively utilize property space for maximum return on investment.29:54 Techniques for attracting and retaining staff in the competitive hospitality industry.Show Linkshttps://www.linkedin.com/company/wyndham-destinations-asia-pacifichttps://www.linkedin.com/in/barry-robinson-b9344b8/https://www.facebook.com/careersatwyndestinationsap #wyndhamdestinations #profitablehotels #bookdirect▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬🥊Hotels - BNBs - STR Owners!Need more direct bookings or a brand new website? We double direct bookings! Book an appointment! We get results! https://www.ibooked.online🥊▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate
Don’t Forget to Subscribe!
So you’ve made the decision to grow your business – congratulations! Now get ready for the next challenge: how to scale your business for maximum growth. Even if you manage to acquire more property, and fill all your rooms, you’ll soon have another problem: you have to deliver an exceptional experience to all those new guests. By focusing on scaling rather than merely “improving your company’s profitability”, you can generate greater revenue without ramping up costs or diminishing the guest experience along the way. If you want to scale your business into a profitable entity that continues to grow with or without your fingerprints all over every department, you’ll need to complete the transition from employee to owner. But that’s easier said than done.
📋 Chapters!
00:00 How to Scale a Business Sustainably For Lasting Growth with VTrips CEO Steve Milo/Scaling in Difficult Markets.
00:44 Intro and background to Milo and VTrips.
02:02 What was the strategy behind VTrip's growth to 7000 properties?
03:27 How to build up credibility with banks?
04:07 How do you create a scaling plan?
06:35 What is the difference between Growing the Business vs. Scaling the Business?
07:13 What has been Vtrip's competitive advantage?
11:54 Should you go with private equity or venture capitalists or hedge funds?
14:38 How to build a culture of profitability.
15:21 How to run a profitable company during a recession.
17:53 When is it time to scale?
19:02 Who to bring into the team for effective scaling?
21:54 What are the important questions to ask yourself before you start scaling?
25:26 What are the main fundamentals you need to be able to scale your business?
29:32 What property management system do you need when you want to scale?
31:14 What staff does one need at 50, 500, or 5000 properties?
35:08 How to maximize profits in 2023, especially with continuing inflation.
37:38 What should you consider when you want to exit?
38:20 How much profit do you need to be making to sell well?
Show Links
https://www.linkedin.com/in/stevemilo/
https://vtrips.com/
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
Don’t Forget to Subscribe!
“My bookings are down!” Is there an Airbnbust coming?
If you run an accommodation, you’ve probably heard this line in recent months. Or maybe you’ve even said it yourself. The sentiment was captured in this viral tweet that popularized the term #Airbnbust, referring to a perceived decline in the popularity and feasibility of short-term rentals.
It’s more complicated than that, though.
Don’t worry—we have the answers you’re looking for. Today's guest Dennis Goedheid, CEO of Casiola has been in the biz since Airbnb started. He has been there, he has done that, and has conquered this space. Dennis joins me on this episode to share insider secrets for increasing your visibility as well as practical steps you can take to bolster your bookings today, whether you’re feeling the bust or not.
📋 Chapters!
00:00 Is Airbnb Going Bust? How Will it Affect You? With Casiosa CEO Dennis Goedheid.
01:07 Intro and background to Dennis and Casiola.
02:05 What is the link between brand personality and brand color, how to choose the right color for your brand?
09:15 What does the "Airbnbust" mean for the accommodation market?
11:40 How Casiola uses OTAs to fill in occupancy gaps for his listings.
17:49 How will the market change over the next couple of months and what can we do to prepare?
21:10 Which are the most important metrics to focus on?
23:09 What tools can you use to help you make data-driven decisions?
25:48 Why you should consider hiring a property management company?
27:55 What can you do to make sure your business is protected?
33:04 How can you optimize all your channels?
36:12 What are the most important lessons Casiola learned from using Airbnb?
Show Links
https://www.casiola.com/
https://www.linkedin.com/in/dennisgoedheid/
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online
🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don’t Forget to Subscribe!
As you have read and maybe have been seeing on socials, we had a big conference stretch! From Australia’s to Miami, we attended the Here To Stay Conference, No Vacancy expo, The Book Direct Show and VRMA conference, and had a blast along the way. A record attendance, a record number of industry leaders, and a record number of educational sessions made for great discussions. The conferences were huge—it was an amazing experience and I learned a lot of new things, met a lot of new people, made some presentations, and got all the lanyards to show for it. I hope you all had the opportunity to rest and recover if you were in attendance!
There is a lot to unpack from our travels and I am excited to share my experience with you guys.
On this diamond of an episode, set your sails, we’ve got The Million Dollar Host, a two-time guest, and a good friend of the show, busting in, it's Julie Gorge! She is passionate about helping others create financial independence through accommodation so they can pursue their passions and leave their mark on the world. She and I are recapping our conference experience and sharing some of the valuable takeaways that we gained, to continue to provide you with the Gold Standard. We talk about the why? How? Who? of conferences! Julie breaks down all the 2022 conferences she has attended, what she learned, and who she met. We also talk about strategies to make the most out of your conference experience.
📋 Chapters!
00:00 The why? How? Who? of conferences! ASTRA/ Book Direct Show Full Recap With Julie Gorge.
04:02 Why go to these conferences?
06:28 Valuable lessons from attending conferences for over 10 years.
08:13 Key takeaways from the book direct show and ASTRA conferences.
08:45 What are some valuable tech advancements in the industry?
10:33 Why go all the way from Australia to the US for a conference?
14:43 How Australian hospitality is setting the trend in accommodation internationally.
16:21 How to choose which events to go to.
19:41 Which grants are available to sponsor your travel?
21:28 How conferences in other parts of the world are relevant to us?
23:54 Julie's online education course.
28:07 Julie’s Netflix show - Hospitable Host
28:45 How to maintain meaningful connections after the conference.
30:29 What are some upcoming awards and industry events?
33:04 Why you should take your team to these conferences and make it fun for them.
Show Links
https://www.linkedin.com/in/julie-george-milliondollarhost
https://www.facebook.com/milliondollarhost
Insta - @milliondollarhost
www.milliondollarhost.com.au
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in
Don’t Forget to Subscribe!
In this episode, I had the pleasure of a sit down with Jonh Bianchi, founder of Point Analytics, and geeked out over how data analytics is being applied in the hospitality industry to create operational efficiencies. We also took a deep dive into the fundamentals of revenue strategy and how his platform, Point Analytics helps property owners understand their markets and how to grow and increase their revenue. We also discuss some of the specific project areas where analytics can be applied and how teams can work together across the business to ensure lasting impact.
📋 Chapters!
00:00 How to use data to find the best STR investment opportunities
01:44 Intro and background to John Bianchi and his company.
02:47 How is Point Analytics different from other data companies?
05:42 How do you make sense of data?
07:23 What to consider before choosing a data company for your business.
08:21 How and where can we get good data?
11:22 What types of data analysis reports do you need?
13:35 How do we know which specific amenities and features people want?
16:20 How to find the features and amenities that make a difference.
17:08 How data analytics can improve the effectiveness of your marketing.
21:59 Why you should never use averages.
Show Links
https://www.youtube.com/c/JohnBianchipointanalytics
EXCLUSIVE DEAL FOR YOU;
Let John know that you heard of him here and he will offer you 20% off your custom report.
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🥊Need more direct bookings or a brand new website?
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
There are so many things to consider when you’re setting up a hotel room or an STR property and interior design has never been so important. Following last week's episode, where we talked photography, this week we talk about how the impact of stunning interior design is often not well understood and is one of those things that can stop people scrolling and start booking.
We in an Instagram, Facebook and TikTok era. Inteterior design has never been so important to get right. Your guests will be impressed as it fantastic interior design creates a positive first impression and improves their experience.
Interior design is so much more than just dashing lines and luxury pieces of furniture and accessories. It is not enough to fill a room with nice decor and seating options. With careful curation of furniture, fixtures, and equipment, you can create a unique and authentic atmosphere that keeps guests coming back for more.
So, we did this insightful episode of The Accommodaiton Show to give you expert tips about interior design.
This week I had the pleasure of interviewing Valerie Malone, founder of Quill Decor, who after designing eye-catching interiors for nearly 20 years, Valerie has secrets to share. We talk about how to combine eye-catching design, lighting with high levels of functionality. Where to splurge and how to save. During our conversation, Valerie outlines several helpful frameworks for how to think about the design style of your room and shares advice on how to effectively and efficiently craft a memorable experience that compels a 5-star rating.
What we cover in this episode:
What are the most important design elements of a room?
What styling choices will appeal to your target guest?
How to use your space to maximize comfort, ambiance, and flow.
Why you should invest in high-quality furniture.
How to pick and where to get inspiration to style/theme your property.
How you can use art to make a space more meaningful.
How to create magic using lighting.
Valerie has a bachelor’s degree in interior design plus 16 years of experience practicing both commercial and residential design in the U.S. and abroad. In 2018 Valerie focused her firm, Quill Decor, on the art of short-term rental design. Valerie now runs a design consulting business helping others all around the globe perfect the decor in their short-term rentals so that they may attract the best guests and earn higher nightly rates. She wrote and produced a unique online course, Design Your BNB, to give hosts a complete step-by-step guide to designing and decorating a rental themselves from start to finish.
So many useful tips in this podcast. It is a must watch/listen!
📋 Chapters!
00:00 How Smart Interior Design Will Get You More Bookings
01:40 Intro and background to Valerie and Quill Decor
06:05 Common mistakes to avoid when decorating a room for your guests
07:36 How to find hospitality-grade furniture?
09:23 Should you get an interior design consultant?
10:41 How to make a room feel warm, relaxing, and comforting?
11:50 How do you decorate a space to appeal to certain guest types?
13:21 How to select great art, lighting, and wallpaper?
14:37 Where can you get inspiration for interior designs?
18:57 How to think about decor from a guest's perspective?
21:25 Why you should try staying at your property yourself?
28:42 How to avoid making fundamental mistakes if you don’t have a design background
Adjusting for Inflation: Should You Raise Your Room Prices? with Glen Boultwood from Serene Capital
Don’t Forget to Subscribe!
Inflation is here and it is impacting us all! Inflation rates have grown faster than anyone would have predicted and there is no sign of significant abatement. With bottlenecked supply chains, record demand, and plummeting asset prices, prices for goods and services are steadily rising, and that includes the cost of running your accommodation. But how should this affect your pricing? Where do we go from here?
To take a closer look at this supply, demand, and inflation equation, we have on the hot seat Glen Boultwood, CEO & Co-Founder of Serene Capital. Glen and I take a deep dive into how inflation is impacting travel demand and how accommodation owners can keep up.
📋 Chapters!
00:00 Adjusting for Inflation: Should You Raise Your Room Prices?
01:25 Intro and background to Glen Boultwood and his business.
06:27 What are the artificial barriers that are impacting the way we price our hotel room rates?
08:47 What we can do to understand the room supply and demand equation?
10:29 What data is the most relevant when pricing your rooms?
14:21 What to do when your competitors are reducing their room rates?
16:45 How can you be confident in your pricing strategy?
17:28 How to test how much you can increase the price of your rooms.
20:43 How to bridge the gap between the data that we have internally and what's happening in the marketplace and align it to find the right inflection point.
21:25 After how long can you tell whether your pricing is shifting people to your competitor?
27:01 How do you determine the inflection point?
30:24 How do we deal with pricing in a high inflationary environment?
31:22 What have been the primary drivers of higher inflation over the past year?
36:54 Who the ‘winners’ and ‘losers’ are in an inflationary system?
Show Links
https://www.serenecapital.com.au
https://www.linkedin.com/company/3792456
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Book an appointment! We get results! https://www.ibooked.online
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ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
If you’ve ever scrolled through Instagram and found yourself in a daze of dreamy hotel suites in exotic locations – then you’ve probably come across Mauro Risch, also known as The Hotel Photographer. In today’s episode of the podcast, we offer a taste of photographic insight from an industry great, who is one of Australia’s most sought-after hotel photographers with a keen sense of style and an eye for seeing great angles.
What we cover in this episode:
-Why it is essential to have good photographs of your property.
- How to stage your property well and get good photos.
- Should you hire a professional photographer?
-Things to consider before posting photos.
- How professional photos increase your CTR (Click Through Rate).
📋 Chapters!
00:00 Hotel and Short-Term Rental Photo Hacks to Gain More Bookings with The Hotel Photographer Mauro Risch
01:27 Intro and background to Mauro Risch.
03:22 Mauro’s site- hotelphotographer.com.au
03:26 How much should you edit your photos?
06:26 Why do you need great photos of your property?
07:05 How you can use pictures to tell a story?
11:48 What photos talk to your guest avatar?
14:21 What you can do to your property to make it photograph-ready?
16:13 Should you use drone photos and videos for your accommodation?
17:4 Should you have people in the photos or not?
19:18 How often should you upload photos?
20:22 How new photos affect your ranking.
22:18 What photos should you take with a limited budget?
25:43 How photos impact bookings.
Show Links
https://www.linkedin.com/in/maurorisch/
https://www.hotelphotographer.com.au/
https://www.instagram.com/hotelphotog...
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtr...
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don’t Forget to Subscribe!
And the award goes to…you!
Have you imagined becoming an award-winning business? Wondered what it takes to win an award or been amazed by how some businesses keep winning business awards year after year?
There are many benefits to winning industry awards.
Awards bring credibility.
An award is a third-party endorsement.
It looks good on the company “CV”.
It’s great for raising the profile of your business.
And it’s excellent for team morale.
We talk about the benefits of entering into business awards programs (even if you don’t win), how to make an award-winning entry, the right awards to enter, and get some suggestions on how to attract the eye of the judges and make the most of the publicity that comes from being a nominee, finalist, or winner! Annette also shares one of her most effective small business marketing tips, how to identify the most appropriate award for your business and how to leverage the entire award process to position your business and increase your brand profile.
📋 Chapters!
00:00 How to win business awards - talking with an expert
01:30 Intro and background to Annette and The Audacious Agency
04:59 Myths and misconceptions about entering awards.
06:15 What are the benefits of entering awards?
11:30 Can all businesses enter awards?
14:56 How to make it easier to enter awards?
16:21 What is the importance of awards and recognition?
18:54 Where to start when you want to enter an award? How to craft an award-winning entry?
22:31 How to plan to enter awards
23:12 How do you make a winning award entry?
24:13 How do you win a business award?
24:59 What do award judges want to see and hear?
Show Links
https://theaudaciousagency.com/
https://www.facebook.com/audaciousagency
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🥊Hotels - BNBs - STR Owners!
Need more direct bookings or a brand new website? We double direct bookings!
Book an appointment! We get results! https://www.ibooked.online
🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don’t Forget to Subscribe!
This week is all about innovation! Many of you work in different segments of the accommodation industry, from tech through to running some of the biggest hotels. Over the past 20 eyras we have seen a huge change in the industry due to the internet, smartphones, review platforms, OTAs and now of course Airbnb… I won’t even go into the impacts of Covid.
How do you know if a location is ripe for short-term rental investment? What is the best way to research the neighbourhood, types of guests typically drawn to the area, regulations, and more?
In this episode, we talk about everything you need to evaluate when considering your next STR investment. We are joined by Kenny Bedwell, CEO and Real Estate Investor. Kenny is a data enthusiast, so much so that he founded STR Insights, an investor-friendly tool for searching markets that fit your preferences to better help you streamline your search.
What we cover in this episode:
Where to find the right investment data.
How to conduct market analytics.
Which metrics to use to determine the best location for your investment?
How to do an effective short-term rental analysis
How do you find new markets to invest in?
📋 Chapters!
00:00 How to Identify The Right Markets for Short-Term Rentals/STR Markets - where you need to be looking?
02:00 Kenny’s introduction and background.
06:12 How STR Insights helps you identify the best STR investment.
11:21 How to calculate your cash on cash return.
13:40 How do you set your revenue goal?
17:45 Why target markets that have regulations?
20:08 What do you need to consider when finding a new territory?
21:58 Which locations make for the best investments?
26:32 What's the most important data to get from your competitors?
30:31 STR Insights exclusive offer
Show Links
@short-termrentalinsights
Your deal - use BESTMARKETS22 at https://bit.ly/strinsights
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🥊Need more direct bookings or a brand new website?
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don’t Forget to Subscribe!
Today we talk about our very own, ASTRA HERE TO STAY conference that will be held in Queensland in October. It is Australia’s first STRA conference run by the industry for the industry. It will be the first truly independent national conference and networking event for hosts, owners, managers, and stakeholders of the STRA industry in Australia. With 30+ top-notch expert speakers, more valuable content than ever before, networking opportunities, a trade exhibition, and a cocktail gala, ASTRA’s annual short-term rental conference is the easiest way for newcomers and incumbents alike to learn, innovate, and collaborate.
You will want to listen if you want to know more about the conference if you are booked to come and want a sneak peek or if you run other accommodations and are curious as to what is happening in the Short Term Rental space.
What we cover in this episode:
What The Here To Stay Conference is about.
Why you should attend The Here To Stay Conference.
Who is attending?
Who are the sponsors and why they are important?
How networking will help your business grow.
📋 Chapters!
00:00 Why You MUST attend ASTRA’s THE HERE TO STAY CONFERENCE
01:21 Intro to Yoav Tourel from Guesty
02:39 Intro to Pete Smith from Weekenda and his background
03:42 What The Here To Stay Conference is about.
08:53 How do you get the most out of a conference?
10:41 What value Weekenda from Pete’s attendance over the years?
14:26 Who are the ASTRA’s Here To Stay Sponsors?
19:20 Who will be speaking?
22:53 Why bring your team with you?
23:49 Here to Stay’ Conference -10 & 11 October 2022, Gold Coast, Queensland, Southport Sharks Conference Centre.
Show Links
Here to Stay Conference: https://heretostayconference.com/
Pete’s Links
https://www.facebook.com/TheWeekendaClub
https://www.linkedin.com/company/weekenda-holiday-properties/
https://www.linkedin.com/in/petelsmith/
https://www.instagram.com/weekendaholiday/?hl=en
https://www.weekenda.com.au/
Yoav’s Links
https://www.guesty.com
https://www.linkedin.com/in/yoav-tourel-2590a73/
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🥊Need more direct bookings or a brand new website?
Book an appointment! We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If y
If you have been following my work, then you will know that one of my favourite topics is upselling and packages! I have worked with hosts that have gone 100% book direct by leveraging packages. I have seen hosts offer additional services and amenities to increase their revenue.
Very often, hosts tell me that it ‘won’t work for them’. Or they build in a preconceived idea of what guests should and shouldn’t pay for.
Do you remember when airlines started upselling? They have been doing it from the very beginning with duty free? Do you charge for wifi? How about premium wifi?
There are ways to increase your revenue as well as improve the guest experience!
There are several opportunities to upsell - you can do it pre-booking at checkout, pre-stay through email and SMS and lastly, you have great opportunities during the stay.
By leveraging this knowledge and a few key upselling strategies throughout your sales cycle, you can increase your revenue, build deeper relationships with customers, and better utilize your property’s amenities, but only if you do it well.
This week, we meet Madison Rifikin — Founder and CEO of Mount, a platform designed to help short-term rental hosts upsell to their guests. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app at a small price.
Madison Rifkin has been an entrepreneur since she was 12 years old. Her passion started in the bike lock world as she grew up in Denver, Colorado, and was an avid biker. From there that led to her getting a patent at 15 and then heading off to Northeastern University to study entrepreneurship. It was during her time there that she was traveling, staying at Airbnbs, riding scooters around everywhere, and gaining the knowledge she'd need to evolve Mount into what it is today - a platform that opens up new revenue streams for hosts.
Ultimately, it’s about knowing your guests and their needs. Remembering to offer relevant products at the RIGHT TIME to the RIGHT GUESTS, and you’ll have effective upselling techniques for your hotel in no time!
Have a listen!
What we cover in this episode:
-How to ensure guests clearly see the value of what they’re paying extra for.
-How to improve your upsells.
-Why you should learn how to upsell.
-Ideas for cool and subtle upsells
-Which amenities to upsell
📋 Chapters!
00:00 How to Upsell Without Turning off Guests
01:15 Intro and background of Madison and her business.
03:09 What is Mount and what do they do?
05:42 Using upsell to improve the guest experience/ How can you upsell without looking greedy?
06:23 Using Mount as a management piece
08:26 Why put a price on basic items like firewood?
10:11 How to combine upsells with tech.
13:10 How to secure the amenities with smart locks.
Don’t Forget to Subscribe!
In this episode, we will guide you on how to get the guests to understand not just what you do, but what problems you solve. We discuss how to help guests recognise that they need what you offer, which in turn helps to create demand for your business.
If you do it well, demand generation can create awareness with your desired audience, deliver more qualified leads to your sales funnel, and help link your marketing efforts to revenue. An ideal strategy will help optimize the number of bookings you generate, while at the same time building brand awareness and managing your reputation.
Topics covered in this episode:
The basics that every marketing plan should include.
How to measure the success of your demand gen strategy.
How to deliver targeted and personalized advertising, promotions, email, and web communications, along with an optimized booking experience that will convert.
The basics of a good content strategy.
How to use display ads to raise brand awareness.
📋 Chapters!
00:00 Guaranteed Ways To Get More Bookings - How to be proactive rather than reactive.
00:23 Andrew McConnell and Rented.com
02:38 The importance of using your data to make decisions
05:35 How we can use data proactively to guarantee more bookings
10:31 How to inspire people to take trips they weren't thinking about before?
12:37 How to create a clearly defined avatar to speak directly to that ideal client in all of your marketing material.
14:53 Examples of add-ons to make the guest experience extra special.
17:22 What are some proactive things we can do to create travel opportunities?
17:51 How to create a compelling story for your guests.
19:30 How to acquire and use first-party data to help you target your customers, personalize your campaigns and grow your direct bookings.
20:12 How you can utilize your location to find new guests.
22:33 How to nail text messages.
27:25 How to segment your target market.
28:58 Andrews's book, Get Out of My Head: Creating Modern Clarity with Stoic Wisdom.
Show Links
https://www.linkedin.com/in/mandrewmcconnell/
https://www.facebook.com/M.Andrew.McConnell/
https://mandrewmcconnell.com/
https://www.rented.com/
https://twitter.com/MAMcConnell
EXCLUSIVE DEAL FOR YOU;
30-day free trial of Art, Rented's Automated Rate Tool, when you mention this offer - The Accommodation Show
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🥊Need more direct bookings or a brand new website?
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guest's opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out the guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this sh
Don’t Forget to Subscribe!
I love seeing the hospitality industry evolve as technology and consumer expectations change. Predicting what is coming is part of the work that I do with my team. We are constantly looking at what technologies are coming into the market, and also how they might affect the way consumers interact with your businesses.
This week's episode examines more changes that are coming, so listen up!
📋 Chapters!
00:00 Guaranteed way to make money from your hotel or airbnb
01:12 Intro to Marc and Minoan
05:00 Tips on furnishing your accommodation?
06:38 How to first approach hotels, Airbnbs, and other partners?
18:50 How to sell in-room products without overselling them.
20:05 How do you get guests to buy the extras?
22:28 What's that fine line between improving the guest experience and it being tacky?
23:42 How to create the best real-world shoppable experiences.
25:34 How to negotiate with suppliers for the best deals.
27:23 How and why we need to capitalize on the attention economy.
29:29 Minoan special offer.
Show Links
https://www.minoanexperience.com
https://www.instagram.com/minoanexperience/?hl=en
EXCLUSIVE DEAL FOR YOU;
Listeners can use the below link to get a free $25 credit for signing up. (US ONLY - For now)
https://minoanexperience.com/join-us?referral_code=9O2B9TUW141&aid=I0KQ3A
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🥊Need more direct bookings or a brand new website?
Book an appointment! We get results! https://www.ibooked.online🥊
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
📧Join the mailing list for freebies and critical industry updates: https://bit.ly/accommodationtipsandtricks
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/AMoFacebookCommunity
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙 Subscribe to the podcast to listen later: https://www.theaccommodationshow.com
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own and guests opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
Hello accommodation owners and hosts. Welcome to another awesome episode of The Accommodation Show!
As you may know, I often get the pleasure of speaking at some of the leading hospitality, marketing and hotel events across the world and in a couple of weeks time I will be heading out to Sydney to talk at No Vacancy with my wonderful co-host Holly Galbraith. We will be talking all things social media and direct bookings - make sure you don’t miss it as it will help set you up for success in 2022 and 2023.
I often get asked about which events people should go to and what to expect. “Bart, which events should I go to?”
To answer the question, I couldn’t think of a better person to explain what to expect from No Vacancy, then the CEO himself, Brad Langton.
During this fun conversation, Brad and I discuss one of his favorite things - organizing hospitality events and expos, but more specifically the purpose behind No Vacancy and why it is so important to attend. We also discuss what to expect, how to make the most of the event and why you should attend. Brad also shares the amazing lengths he and his team go through to ensure you get the best out of the industry-defining No vacancy exhibition.
Brad is Chief Executive Officer of National Media, one of Australia’s leading independent exhibition organisers, listing among its events portfolio NoVacancy - the largest annual exhibition for the hotel and accommodation industry.
NoVacancy, is Australia's largest and most important conference & exhibition for those who own, manage and operate hotels, motels, resorts, serviced apartments, and other accommodation properties. Covering the whole supply chain and delivering the latest trends and ideas, NoVacancy brings together more than 5,000 decision-makers annually with a unified focus on modernizing their properties, enhancing the guest experience, and maximizing profits through free education, networking, and innovative product and service solutions. With 300+ quality suppliers, non-stop business education, and the hottest networking - NoVacancy is the industry's most important event of the year!
This year’s NoVacancy Expo & Conference will be held at the world-class ICC Sydney on 7-8 September 2022. Two value-packed days | The hottest networking | Thousands of solutions | All for FREE!
This episode is full of intention and thinking through how to make the most of the events you choose to attend and setting goals that help your events be successful. Go ahead and mark your calendar and carve out some time to see what's new out there. Thanks for listening!
Topics we cover in this week's episode:
📋 Chapters!
00:00 Australian Exhibition and Events with Brad Langton
01:36 Intro and background to Brad Langton and background.
02:56 What No Vacancy exhibition and conference is about?
04:23 What people attending NoVacancy should expect?
06:43 Who is coming to this exhibition?
08:29 What are the key advantages of participating in an exhibition?
10:11 How to plan so as to make the best of the day.
10:41 What are the barriers to people attending our expos and how we have removed them?
11:49 What is the value of face-to-face for suppliers and customers?
12:35 What are the important questions to ask a supplier?
15:50 What are the top three sessions that you should attend?
18:18 NoVacancy Expo & Conference - ICC Sydney on 7-8 September 2022.
It is event season! And I am excited to talk about some of the events that I will be speaking at and attending. If you are looking for top level events that you should attend, there is something for everyone.
You’re in for a treat this week! In this A-ha moment episode, Damian Sheridan, the founder of The Book Direct Show, and I sit down and talk about our trip to Miami and of course why you should get on the Book Direct Show bandwagon if you haven't already. (Book Direct Mode = On - ibooked.online). I’m excited to share a drum with the hospitality industry’s top global talents, owners, shareholders, and anyone attending who wants to make an impact on the industry, hopefully, that’s you! Damian shares his passion for empowering hosts and property managers with the tools and mindset necessary to be successful in this space by helping organize conferences and events for players in hospitality.
Damian has worked in the short-term rental industry for over 20 years managing his own properties. Over the last 10 years, he has helped property management companies as a SEO consultant. Damian is also the founder and director of the Book Direct Show and Scale Rentals Show.
From helping you to get more direct bookings to streamlining your business’s revenue management, the Book Direct Show will host educational sessions from speakers from all over the world. Hospitality conferences and events also give you the perfect opportunity to get educational insights from industry experts whilst also providing fantastic networking opportunities with fellow accommodation providers and tech suppliers.
Even if you have time to register for only one event, it could prove to be an investment not only in yourself but also in your business. Enjoy the show!
📋 Chapters!
00:00 The Book Direct Show; Why you must attend
01:40 Intro to Damian Sheridan and The Book Direct Show
04:11 Why The Book Direct Show?
05:41 Why go to a hospitality conference?
11:51 What to expect at the Book Direct Show Miami?
15:00 What is the value of networking at these conferences?
16:00 Why go to the Miami conference?
18:24 What are some great ways to engage with the community?
20:15 What will be provided in The Online Series of the Miami conference?
Show Links
https://bookdirect.show
https://thebookdirect.network/
https://www.linkedin.com/company/book...
https://www.linkedin.com/in/damianshe...
EXCLUSIVE DEAL FOR YOU;
Get 15% off a cost of a full Online Access ticket for the 2022 Book Direct Show.
For those who can’t make it to the Book Direct Show in Miami, get unlimited access to the recorded sessions plus over 100 presentations from our 2021 and 2020 shows.
Use promo code AS15
Tickets to the Miami Conference https://bookdirect.show
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Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙The Accommodation Show: https://www.theaccommodationshow.com
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
📧Join the mai
How do we make a guest's experience, exceptional?
As business owners, we put a lot of thought into making our guests’ experience the absolute best possible. We may think that think that we are doing everything we can do. But sometimes it’s worth taking a step back and asking ourselves, what really defines a guest experience, and how do we make it even better?
The truth is, an exceptional experience can make or break a stay or a loyal customer for life. Today’s traveler is deal-seeking, tech-savvy, has more buying power than ever and wants an memorable experience. Going above and beyond to provide an exceptional experience is critical to standing out from the competition and increasing those all-important repeat bookings.
And who better to talk to about guest experience than the award-winning concierge Sarah Dandashy?
Sarah is full of sunshine, southern hospitality, and a crazy passion for the hospitality industry (Her book, Hospitality From Within). A known subject matter expert and consultant, she shares with us ideas, tried and tested strategies, and things we can do to improve our guest's experience, guest satisfaction and simultaneously increase our bottom line.
Sarah Dandashy is a verified travel expert, best-selling author, and TV personality with over 18 years of luxury hotel experience. Sought out for her travel tips, advice, and knowledge of trends from the “frontlines of travel," Sarah pivoted her career from being an award-winning concierge to traveling the globe working with some of the leading brands in the travel industry. Follow her on social media under her brand, "Ask A Concierge," or catch her on the news breaking down the latest in the travel on ABC, CBS, NBC, FOX, or Chedder News. Sarah has been featured in numerous publications from the New York Times, Nerdwallet, Business Insider, USNews, Reader's Digest, and Thrillist, and she is the author of the # 1 Best Selling Book on Amazon, Hospitality From Within.
We got a lot of valuable takeaways from this episode and I am excited to share it with you!
Topics we cover in this week's episode:
The fundamentals of creating a great guest experience.
The role of technology in creating a great guest experience.
How to empower your employees to deliver a great experience.
How to engage with your guests pre-arrival and post-departure.
📋 Chapters!
00:00 The Formula For Great Customer Experience: Creating WOW Moments
01:18 Intro to Sarah Dandashy and her experience.
04:01 Sarah’s book - Hospitality From Within.
07:22 What is the process of writing a book about hospitality?
12:17 Learning from people that have done it before.
13:36 How hospitality has changed over the years
15:26 How do you lead a team in hospitality?
16:47 What makes for a successful concierge team?
20:23 How do you measure guest satisfaction?
25:20 How to encourage a relationship and build a feedback loop with your guest.
26:55 How to build guest profiles by collecting data.
28:48 How to implement the right technologies.
35:25 How to get Sarah’s book-Hospitality From Within.
Show Links
Facebook: https://www.facebook.com/AskAConcierge/
Twitter: https://twitter.com/askaconcierge
Instagram: https://www.instagram.com/askaconcierge/
Youtube: https://www.youtube.com/askaconciergetv
LinkedIn: https://www.linkedin.com/in/sarahdandashy/
Website: www.askaconcierge.tv
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Selling a business is no walk in the park – it’s a complex and time-consuming undertaking. While the sale of every business is unique, the fundamentals are the same, and there are well-established steps you can take to find the right deal, not just for selling but for buying as well. The more prepared you are, the more likely you are to maximize profits.
You might not be selling today, but when is the right time to start preparing?
The answer is now!
Topics we cover in this week's episode:
What you can do to ensure the highest possible offer?
What the guidelines are for pricing your property?
How and where to do your research.
Where and how to find prospective buyers to buy your property.
How to prepare your business for sale from day one.
📋 Chapters!
00:00 How to Sell or Buy a Business: Everything You Need to Know
01:00 Intro Tom Gibson and his business.
08:54 When should we start thinking about selling you hotel?
12:08 How have current market conditions changed how we value a property?
16:38 What are the steps to selling a hotel or business?
20:12 How do you know if you’re in a good position to sell your hotel?
23:56 What are the factors that help you value your property?
26:20 What do you need to consider before buying a property?
28:02 How to prepare an exit strategy for your hotel from the start
29:47 Does technology add value to your hotel or business??
Show Links
https://www.linkedin.com/in/tom-gibso...
https://www.cbre.com.au/
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🥊Need more direct bookings? Book an appointment!
We get results! https://www.ibooked.online
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙The Accommodation Show: https://www.theaccommodationshow.com
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
📧Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
There has been a lot of buzz around autonomous car technology. From the advancements shown by Tesla, Ford, and other auto manufacturers to the ongoing tests by Waymo, we see autonomous cars speeding towards reality faster than ever before. In today's episode, we talk about what this emerging technology could mean for our industry.
We’re fortunate to have the right guest at the table at the right time, Alex Bainbridge from Autoura. We discuss the right time to consider how autonomous vehicles will affect the hospitality and accommodation industry. Regardless if you are running a 5-star hotel, a resort in Bali or a short-term rental business, Autonomous vehicles will create a huge opportunity.
Topics we cover in this week's episode:
Potential AV applications within the travel Industry.
How AVs will affect hospitality including when, where, and how tourists move.
How AVs will improve customer experience.
More innovating technologies within travel.
There appear to be at least 5 years of lead time to prepare for scenarios that will be presented by autonomous cars and it is an opportunity for your business to consider its impacts. Accommodation businesses and platforms that are proactive in staying ahead of the curve will be well-positioned to capitalise on these new technological trends rather than be disrupted by them.
You may have heard in the news last year about Accor partnering with Citroen to bring autonomous vehicles into their business; https://skift.com/2021/10/01/accors-bold-partnership-for-self-driving-vehicles-hinges-on-this/
In this week's episode, we discuss the many opportunities that lie in autonomous travel and how you can take advantage of this space. Alex gives us an inside view and a real take on the industry like no other.
Alex has lived and breathed, hospitality and tech for over a decade. He graduated with a degree in Applied Computing / Computer Science. He joined the hotel industry in 2000 as head of web for a business travel hotel distribution startup founded by Hilton, Accor, and Le Meridien. He has since started Autoura, where he is working on how to use autonomous vehicles to enable tourism, hospitality & leisure experiences. Now working on experiences that can be operated in a hotel's own brand e.g. a "night out" - going from hotel to restaurant to theatre/gig to late night bar to hotel, with autonomous vehicles connecting it all up so the guest does return safely.
This was a great interview with Alex Bainbridge of Autoura, and I love it when I connect with like-minded people who give so much insight. Some great value out of this for anyone in the hospitality space.
📋 Chapters!
00:00 Tech of the future: How autonomous vehicles will impact your hotel?
01:59 Intro to Alex and his business.
03:17 What is happening in the Autonomous Vehicle industry right now?
07:40 When can we expect autonomous vehicles in our industry?
09:47 What can autonomous vehicles do for hospitality?
17:23 How we can use autonomous vehicles to create a more cohesive experience for our guests.
19:03 What are the opportunities for guest experience with autonomous vehicles?
24:29 What are some opportunities in loyalty programs with this new tech?
25:46 How can you interface hospitality with autonomous vehicles?
27:21 How are autonomous vehicles different from taxi services?
28:43 What does Autoura do?
Show Links
https://twitter.com/alexbainbridge
https://www.linkedin.com/in/alexbainbridge/
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We get results! https://www.ibooked.online🥊
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Welcome to a great episode of The Accommodation Show. We’ve jammed this week’s podcast full of value and actionable knowledge and I can’t wait for you to have a listen!
One of the most frequently asked questions is ‘what technology is everyone using’.
Today as part of our REVEALED series - we will be revealing the full tech stack of a rapidly growing STR business - The Urban Butler.
With most companies putting digital-first strategies into play, the power of technology is hard to ignore. As a business owner or manager, it’s critical to be aware of the digital tools on the market, as well as how each one can transform your operations and results.
Your technology stack is the digital structure behind your business. Having a great tech stack can improve your profitability through gaining efficiency, improving guest experience and optimising pricing. Most businesses we talk to will run at least 15-20 different tools. Did you know, most operators we work with do not have a consolidated technology stack. Did you know, that there is a huge amount of technology being used in short-term rentals that would be the envy of the largest hotels?
So if you have spreadsheets (I know you do!), paper diaries or if you are just relying on remembering things then this episode it for you.
Chapters
00:00 How To Choose The Best Tech Stack For Your Business w/Jon Lawry
01:27 Intro to Jon Lawry and his business.
03:07 What The Urban Butler is and what they do.
06:46 The tech stack Jon uses to run his own business.
09:15 Why having a mix of technology is important
09:43 How tech makes administration tasks easy at The Urban Butler.
10:39 How your tech stack can provide better value to the guests.
11:15 Which operational efficiencies can you get from a tech stack?
14:03 Using analytics from tech to make decisions.
18:20 What tech tools to use for pricing and their impact?
23:28 Which add-ons can use to create trust in the communities of the buildings that you operate in?
26:22 How lock boxes create trust with the guests.
29:50 How using 360 walkthrough video wins clients.
33:37 How tech can drive traffic to your website.
34:44 How to pick the right tech stack for your business.
Show Links
https://nz.linkedin.com/in/jon-lawry-56324044
https://www.urbanbutler.com/
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Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙The Accommodation Show: https://www.theaccommodationshow.com
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
📧Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
“we automate the predictable, so that we can humanize the exceptional
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In an industry as competitive as hospitality, finding a way to stand out from the crowd is imperative. Whether it’s luxurious rooms, breathtaking views, or a perfect location, every successful accommodation operation offers something special—winning the loyalty of guests looking for a place to stay while enjoying the destination. But what if you went a step further? Instead of just accommodating travelers while they explore your locality, make your property THE DESTINATION in and of itself. Not only will you stand out from the competition, but you’ll have excellent social media fodder and more opportunities to upsell.
📋 CHAPTERS!
00:00 How Get More Direct Bookings by becoming a destination 02:16 Intro and background to Radka and her business. 06:13 What makes an accommodation a destination? 07:12 How to create a story for your property that appeals to your market. 07:57 How to tailor your marketing efforts to your traveler type. 12:01 What goes into creating a unique experience? 15:41 What are the steps to making your business a destination? 16:11 How to attract customers who appreciate what you have. 23:40 How to get your potential guests to experience your business from a distance. 24:01 How to tailor your marketing efforts by traveler type. 26:05 How to create your tribe or community.
Show Links https://www.linkedin.com/in/radkatelyckova/ https://calendly.com/radka-telyckova/discovery-call https://www.facebook.com/radkatelyckova.hotelrevenuestrategist
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES! 🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/ 🎙The Accommodation Show: https://www.theaccommodationshow.com 🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl 📧Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
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The best customer is a loyal customer…
But far too often, we choose to focus on attracting new customers, whilst not looking after previous ones.
Understandably, you want to grow your customer base. But how do you keep hold of the people who are more likely to buy from you again? One solution is to create a customer loyalty program that rewards those guests who return and encourage them to spend even more.
But how do you create loyalty?
Top things that we cover in this episode:
How to set up a loyalty program.
How you can ensure your discounts, offers and promotions are being delivered to the right audience.
How you csn incorporate non-transactional rewards into your loyalty program.
How tech can help you get to know your loyal customers better.
How loyalty schemes can help you build a more sustainable and successful business.
Understanding what customers look for in a loyalty program.
Great customer loyalty program examples from Marriott.
📋 CHAPTERS!
00:00 How To Set Up a Great Loyalty Program with Richard Crawford
01:16 Intro to Richard Crawford and his background.
08:13 What its like moving from entrepreneurial to corporate work.
09:37 Why do you need 30 brands for 8000 hotels?
18:33 How to find the piece that brings all your brands together?
20:03 Key benefits of having a loyalty program
24:57 What you can give your customers instead of the traditional rewards points?
26:55 What is the makes a good loyalty program?
30:45 How can you use a loyalty program to create an experience.
34:46 How do you make sure your staff live and breathe your vision
36:36 How loyalty programs impact direct bookings.
37:11 How do you fund loyalty programs?
42:40 What we learnt from Covid and future predictions.
Show Links
https://www.linkedin.com/in/ricrawford/
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🥊Need more direct bookings? Book an appointment!
We get results! https://www.ibooked.online🥊
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Don't forget to hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
🗨 Connect with Bart Sobies: https://www.ibooked.online/bart/
🎙The Accommodation Show: https://www.theaccommodationshow.com
🌍The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
📧Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
One of the most common issues that we have is knowing how to scale our portfolio and this week I want to focus on brand! Having a strong, consistent brand, across a diverse portfolio of properties is complex, challenging and often hard for our guests to understand.
So how did Nightcap hotels do it?
Top things that we cover in this episode:
Brett’s insight on how to successfully build a brand.
The importance of focusing on sustainability rather than scalability alone
Replicating your processes, while staying consistent with your brand.
How to leverage a great team while scaling.
How do you ensure your business is scalable?
Chapters
00:00 What is your Scaling Strategy w/Brett Salter.
01:24 Intro and background
02:50 Brett’s journey.
05:52 Things to think about when building a brand
06:39 How do you find your brand?
07:57 How to stay consistent with multiple properties.
12:50 How to have the same brand but have unique properties.
14:37 At what point should you start a loyalty program?
15:35 How to drive customer loyalty?
16:35 How to execute a good loyalty program.
17:56 Delivering on your promises before sales and marketing.
19:39 How to find your multiplier, so it’s easy to efficiently repeat the same processes.
25:35 How to communicate to guests which accommodations are for which avatar.
31:04 How can you create greater efficiencies for your teams
34:49 Technlogy; Return on investment of improved revenue management systems.
Show Links
LinkedIn: https://www.linkedin.com/in/brett-salter/
LinkedIn: https://www.linkedin.com/company/18633602/admin/
Instagram: https://www.instagram.com/nightcaphotels/
Website: https://nightcaphotels.com.au/
EXCLUSIVE DEAL FOR YOU;
10% off accommodation until 24th December 2022. Simply go to www.nightcaphotels.com.au enter promo code - accommodationshow and be sure to share your feedback with Brett!
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Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNER AND MANAGER FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Don’t Forget to Subscribe!
Welcome hosts and managers to another awesome episode of The Accommodation Show!
With COVID-19 as the spur, and other factors adding energy — the hospitality industry is facing extraordinary labor shortages and it’s pretty clear that we need to make employee retention a strategic priority.
In this episode, we roll up our sleeves and get down to business with none other than Matthew Cameron-Smith, CEO of Voyages Indigenous Tourism Australia. A true legend in the industry. Voyages is responsible for providing enriching and authentic Australian experiences throughout it’s collection of resorts. Voyages is perhaps best known for its Ayers Rock Resort which overlooks the infamous Uluru and also Kata Tjuta in Australia's Northern Territory.
Matthew has a great understanding of how important each and every role of his staff is and how to build a thriving team culture. He answers your burning questions on how to attract and maintain talent in the current challenging climate and the steps that they have made to grow the symbiotic relationship between tourism and the local Anangu community. His insight into creative solutions and opportunities presented by the staffing crisis is unmatched.
Matthew Cameron-Smith commenced as CEO of Voyages Indigenous Tourism Australia (Voyages) in August 2020. Voyages offer experience-based holidays in spectacular wilderness locations in the Red Centre in the Northern Territory and at Mossman Gorge in Tropical North Queensland. The organization has a strong commitment to social responsibility, all profits from all business activities go towards supporting Indigenous training and employment across Australia. We are focused on providing guests with enriching, memorable experiences that they would not be able to enjoy anywhere else in Australia.
Matthew has an extensive and highly successful background in national and international tourism, joining Voyages from The Travel Corporation, where he spent almost 10 years leading the Trafalgar Guided Holidays brand as well as his most recent position as Global CEO of AAT Kings. His prior experience has included roles with Tourism Australia - promoting the country in the UK and Europe markets, global roles with Rydges Hotels & Resorts, South Bank Parklands, and Dreamworld.
This was a really interesting chat with Matt who's a wealth of knowledge when it comes to all things hospitality. It was a true honor to record this episode with him and I couldn’t be more excited to share it with you guys.
Top things that we cover in this episode:
Ensuring staff sees the industry as a viable career path.
Building a positive culture.
Improving employee engagement.
Ensuring adequate training to grow confidence.
How to attract and maintain talent.
The future of hospitality.
It’s Monday and we have another episode of The Accommodation Show to keep you thinking of ways you can improve your business through the week! Remember when you got your first smartphone and downloaded every single app that sparked your interest, only to find that you would delete them shortly after? Fast forward ten years, and due to the sheer number of apps and companies marketing them, they’ve slowly morphed into something we’ve grown tired of, rather than enthusiastic about. This is how the term ‘app fatigue’ came about. So what are your tech options for guests without downloading apps? This week we are joined by Brandon Granger, founder of Technology 4 Hotels where we talk about guests using their own devices to not only improve their experience but also to improve your profitability. Reasons to listen; How guests are now using their devices and why it affects your business How you can use web apps to save costs while improving the guest experience Hotel technology trends and what to expect in the future Brendon Granger has been educating the industry about the benefits of technology for years. He now is focused on working directly with hoteliers to help them provide the ultimate Guest and Team Experience. Chapters 00:00 Maximising profits using tech in 2022! Tech on their iphone/android! 01:20 Intro and background of Brendon Granger 03:25 Will guests use their own device in a hotel? 7:00 How to help guests use their phones to interact with your accommodation 11:27 Why your hotel should use apps? 12:54 What is a progressive web app? 15:37 Is it profitable to use web apps? 18:06 How web apps have improved our pre-arrival check-in without compromising on the guest experience 20:35 How flexible are apps in your hotel? 23:11 Opportunities for using a mobile key 26:23 How to use technology to improve guest satisfaction. 33:57 How to Integration a web app with third-party reservation systems. 39:22 How to work with Tech 4 Hotels
Show Links https://www.linkedin.com/in/brendongranger/ https://www.linkedin.com/company/technology-4-hotels https://www.facebook.com/Technology4Hotels https://www.technology4hotels.com.au
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Want to get the best accommodation marketing tips before everyone else? Hit that subscribe button! This also keeps us going and creating more useful content for free! ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES! Connect with Bart Sobies: https://www.ibooked.online/bart/ The Accommodation Show: https://www.theaccommodationshow.com The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X Need more direct bookings? We get results! https://www.ibooked.online
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links. ---- Did you know, not only do we get more direct bookings we improve profitability for those that we work with. We help move the needle for hundreds of accommodation businesses every year. Get in touch if you would like our help. https://cal.mixmax.com/ibookedonline/freereview
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Where will your next adventure take you?
Today on The Accommodation Show, our next adventure leads us to find the perfect work-life balance as we explore coworking accommodation spaces. 🧘
With location independent jobs on the rise, particularly in the wake of the Covid-19 pandemic, more people are finding themselves free from the restraints of a 9-5 desk job and can design their lives based on new paradigms. Co-living and co-working and by extension co-adventuring are expected to see continued expansion in the coming years from the growing population of digital nomads, as well as young professionals seeking a lower cost of traveling and a sense of camaraderie during this era of isolation.
Just as the way we work has changed irreversibly, so too has how people travel! Being able to set up a desk anywhere in the world has led to an increase in hybrid travel as people begin to mix leisure with work. With this new market trend, there are also opportunities for our industry to profit.
In today’s episode of The Accommodation Show, we talk to an accomplished, forward-thinking, experience-driven, visionary, Dean Leibowitz, who is the Destination Director at Selina. He tells us how he is witnessing the integration of coworking and flexible working spaces into the hospitality sector. He also shares how the Selina concept works, what Selina has to offer, how Selina is redefining travel, and some of the unique ways they’re using their workspaces to create a community.
Chapters
00:00 Stay, Work & Explore - One of the best new brands in accommodation.
01:51 Why is Selina different
03:13 Intro to Dean and what he does at Selina
06:38 What are the benefits of staying, working and playing?
10:03 Who is Selina’s core clientele?
12:47 Running a membership scheme in accommodation - how?.
14:38 How is Selina growing?
15:30 Setting up new accommodation in Brisbane? How?
16:47 More about what makes selina special
17:35 What do backpackers expect from their trip?
20:19 Why having the correct workplace, accommodation, and community is essential for success
22:22 How co-working promotes sharing experiences.
26:11 Demands in the co-working space and how remote working has evolved from the late 2000s to now.
28:47 How do you figure out the new trends in the market and how to help digital nomads connect with each other.
30:37 The most important KPIs for an accommodation business
31:13 How mixing locals and long-term digital nomads made the perfect combination!
33:17 Growth plans in the next 4 years.
33:47 How to get a Selina experience.
Show Links
LinkedIn: https://www.linkedin.com/in/dean-leibowitz/
Facebook: https://www.facebook.com/SelinaCoWork/
Website: https://www.selina.com/cowork/
EXCLUSIVE DEAL ACCOMMODATION SHOW LISTENERS;
Want to experience Selina?
Use the following code (whilst available) for a 15% checkout on the website of mobile app!
https://bit.ly/38sEFwC
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ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
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The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the acco
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This is another episode of The Accommodation Show which I know will bring you HUGE VALUE in your business. Whether it's with your suppliers, stakeholders or colleagues on your team, negotiation is a skill that we use nearly every day and your approach can make a huge difference in your business.
Additionally, we have a competition for you to get a copy of Sam’s latest book ‘Negotiate your worth’! Check out more below.
Not everyone is born with innate negotiation skills. Fortunately, there are proven ways to become a good negotiator. In this podcast, we break it down into a structured process - just like any other process in business. To walk us through the basics, we brought in a negotiation ninja, Sam Trattles. Sam has negotiated deals for over 20 years working for large corporations. She gives us an insight into how negotiating works and some of her do's and don’ts, plus a few principles that negotiators should keep in mind while at the bargaining table. If you don't like negotiating, she tells us how to get over our fears and provides some straightforward advice when things get tricky.
Chapters
00:00 Mastering Negotiation in Business: All the hacks w/Sam Trattles
01:56 Intro and background to Sam and her business.
08:30 At what point does negotiation start?
09:02 How important is intention before you begin a negotiation?
11:00 Tools to use when making a deal in business.
11:30 Why are we uncomfortable with negotiating
15:00 How to prepare for a negotiation.
19:31 Finding your walk away point in a negotiation.
20:30 How can we navigate emotional issues without getting too emotional?
22:48 How do you handle a negotiation that has gone south so that you don’t burn a bridge?
25:22 How to go about the close?
28:02 How to find creative solutions when it doesn't work.
30:48 How to renegotiate deals.
33:45 Sam’s business and can she help you?
36:54 Sam's bestseller book.
Show Links
LinkedIn: https://www.linkedin.com/in/samtrattles/
Website: www.othersideofthetable.com.au
https://www.instagram.com/samtratts/
EXCLUSIVE DEAL FOR YOU;
https://bit.ly/negotiateyourworthgivebookgiveaway
If you're anything like me, you're always on the lookout for a good book to read. But finding a good book can be tough. That's why I'm excited to share this book giveaway with you. I'm giving away one copy of my new Amazon Best Seller, "Negotiate Your Worth."
This book is all about how to get the most out of negotiating strategy. If you're looking for a way to make a big impact in your life, business and career, this is the book for you.
We have 3 books to giveaway - shipping anywhere in the world! But get in quick as the draw closes on the 22nd of May!
https://bit.ly/negotiateyourworthgivebookgiveaway
Good luck!
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Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creates more useful content for free!
ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
<
The world is undergoing a major economic shift, which is having dramatic impacts on the hospitality industry. The only way to see continued success is to prepare for these inevitable changes. So what’s coming up in hospitality in 2023, 2024, and beyond? Where should you put your money and be prepared for? What do the next 2 to 5 years look like?
In today's episode, we talk to hospitality Guru, Collections Casper Schmidt from QCC who has over 25 years of hospitality experience. He is a hotel branding expert, a pre-opening specialist, and has many years of experience in operating and leading all aspects of multi-million-dollar hotel portfolios around the world. He has launched and managed business hotels, apartment hotels, boutique hotels, co-working facilities, co-living concepts as well as sustainable eco retreats.
I love this episode. And I love that I get to share this with all you lovely listeners. It's a special one.
Chapters
00:00 What Is Shaping The Future Of The Accommodation Industry?
01:18 Intro to Capar’s business and background.
03:37 What drives Casper?
07:47 How Caspar and his team reinvented themselves after the pandemic.
09:52 Which are the best global markets to move into currently?
15:48 What do 2023 and 2024 look like for travel?
21:14 How can we prepare ourselves for borders opening and closing unexpectedly?
22:57 International travel - when will it get back to ‘normal’?
28:26 How to win over locals in your area.
29:48 Travel predictions for Australia in the next three years.
33:05 What's missing in the industry?
Show Links
LinkedIn: https://www.linkedin.com/in/casparschmidt/
Website: https://ww.qcccollection.com
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ACCOMMODATION OWNERS AND MANAGERS FREE RESOURCES!
BUSINESS
Need more direct bookings? We get results! https://www.ibooked.online
Connect with Bart Sobies to learn how we can help your hospo business: https://www.ibooked.online/bart/
SOCIAL & EDUCATION (MAKE HOSPITALITY CONNECTIONS)
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
The Accommodation Show: https://www.theaccommodationshow.com
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I love bringing all sorts of content to help you grow your business. From looking at tech solutions, to staffing strategies, to how to deal with the pandemic. This week is all about sales! This episode will particularily appeal to property managers getting more properties. One of the most integral parts of your growing your business is finding new clients. When it comes to business development, there’s good news and there’s bad news.
The bad news? Getting new clients can be a daunting, tedious and time consuming task. So many of us often avoid re-evaluating our processes.
Here’s the good news: If you are a property manager or looking to grow your client base in general, you’re likely sitting on a major opportunity for improving your processes.
On the bench this week, is Brooke Pfautz from Vintory. He is a serial entrepreneur who has been there and done that when it comes to accelerating business growth. So much so that he has put it all in a newly published book; From 0 to 500 Properties in Five Years: A Playbook on How to Grow Your Short-Term Vacation Rental Inventory.
In this interview we cover off the seven step process that he uses with his clients to help them grow their portfoio.For Brooke, the key is in breaking the sales funnel into small, bite-sized pieces that you can easily manage and organize systematically. If you are getting started, if you are growing or if you are looking to re-assess the way you ! With a few adjustments, you'll begin to see the returns you've been looking for.
Brooke Pfautz is one of the industry's foremost experts in growing vacation rental inventory. He got his start in the industry in 2007 when he co-founded Vantage Resort Realty in Ocean City, MD and took an idea on a napkin to more than 500 properties in just five years. After a successful exit, he went on to grow inventory for other major vacation rental brands as a Chief Business Development Officer in multiple destinations.
Most recently, as an executive at a leading vacation rental software company, he saw first-hand through MasterMind groups that he launched and facilitated what worked and what didn’t for the 20 largest and most successful companies in the country. Today, Brooke leads Vintory, the first and only CRM & Sales and Marketing Automation Platform designed exclusively for Vacation Rental Managers to grow their inventory. At Vintory, a team of over 50 growth experts are laser focused on one thing: helping VRMs hit or exceed their inventory growth goals.
Another episode you don’t want to miss!
Chapters
00:00 How To Grow Your Inventory w/Brooke Pfautz
01:37 Brooke’s Background and Vintory
03:27 What does inventory actually mean?
05:39 Core fundamentals that every single company should be implementing into their business.
06:57 How to build out key messaging blocks to generate leads
12:40 Why landing pages are the best way to build a sales funnel
16:25 What are good USP strategies
16:50 Finding out what makes you unique and what is your why?
18:44 How to make being a local business part of your USP
19:42 How to find your customer.
24:53 What are trust icons and why are they important?
29:06 What is social proof?
31:00 How do you make a compelling offer?
32:06 How to craft a great call to action.
32:26 Good vs Bad mailing campaign
33:48 How do you make sure the mail gets to the right person?
37:55 Where and how to find your clientele
44:51: Brooke’s book
Show Links
LinkedIn: https://www.linkedin.com/in/d-brooke-pfautz-1a4a4a1/
Facebook: https://www.facebo
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We are in a world where data science and business are colliding. I find it fascinating to take learnings from the ‘tech gurus’ and then apply them to our world of accommodation. Understanding the numbers is critical to success in any business. The most successful businesses understand their costs, understand their opportunities and can use this data to make decisions as well as manage their risks.
In today's episode, we are joined by Jeff Brown, who is the ‘numbers guy’ from Loma Home. We walk through the steps to find the best location for your next property. We talk all things Loma homes and how they get the data and think about data to build their business. We talk about tools to use to find your ideal guest, how to find the most profitable locations, finding and bringing in investors, how to scale themed accommodations, understanding timelines so you can build wealth while obtaining financial freedom and so much more. Jeff will help you put the pieces together so you can build a strong portfolio that will benefit you for decades to come.
Jeff started his career at Target corporate headquarters as an analyst and gradually worked his way into smaller and smaller eCommerce companies like Overstock and 1800 Contacts until he was approached by a startup called One Click Retail. There he quickly became the Director of Operations and helped the company grow to over 100+ employees, achieve 70% profit margins, and complete a successful exit. After 6 years at One Click Retail and 10 years in managing businesses, Jeff has left to pursue his passion for Entrepreneurship and Real Estate. If he’s not busy making something do more with less, you’ll usually find him swimming through Excel spreadsheets.
Listen in as we help pinpoint you to your next opportunity!
Chapters
00:00 HOW TO USE DATA TO FIND THE BEST OPPORTUNITIES
01:34 Jeff Brown’s introduction and background.
04:34 Why it's important to keep reinventing your brand.
06:29 How do you find the best investment locations?
08:23 How Loma Homes makes money
11:21 How can you tell if a property is going to be profitable?
13:30 How do we make sure that we're getting it right before we even buy a property?
14:44 How pricing tools work and how they can help you.
15:59 Can you estimate how well you’re going to do as a business?
17:21 How to mitigate your investing fears so you can move with confidence
18:34 How to use qualitative or quantitative data to find your demographic and narrow down on your niche.
21:22 How to make content that people can engage with.
24:25 Understanding your demographic and building a profile for who your guest is.
25:18 Loma’s process for finding properties.
27:38 How to cautiously bring in outside investors on your deals.
28:30 Scaling limits for extreme-themed homes.
29:34 Tips and advice to make running multiple accommodations easier.
32:52 Loma Homes course
Show Links
LinkedIn: https://www.linkedin.com/in/jeff-brown-90672710
Facebook: https://www.facebook.com/lomavacationrentals
Website: https://loma-homes.com/
Instagram: https://www.instagram.com/lomahomes/
Loma Homes course: https://www.lomavacationacademy.com/courses/loma-homes-academy
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ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
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Smart investors stay ahead of the game by buying low and selling high. Now is not a bad time to be an investor, as real estate prices are skyrocketing all over the world! But it's easy for emotions to get in your way when you're faced with making such big financial decisions - we know this because many people make poor choices based on how they feel rather than what will actually work out well financially speaking (and sometimes even emotionally).
If that sounds like something familiar then you will want to listen to todays episode of The Accommodation Show.
Today's guest, Bill Faeth has been incredibly successful in the world of real estate, specifically, buying property for short-term rentals. He now helps other investors buy and self-manage short-term rentals. As many of you know this is a hot strategy, but you've got to learn which markets are best, which properties to go for and to avoid common pitfalls.
Bill is a successful entrepreneur and Business Coach who teaches entrepreneurs, business owners, and high-performance leaders how to build and scale profitable businesses without sacrificing family.
Over the course of several years, Bill has built multi-million dollar businesses. Now, he teaches others how to do the same and that is the focus of today’s interview. He shares his exact steps for getting started from where to look, how to find the money, how to choose the right property, and more.
Chapters
00:00 How to Build Wealth with property
01:35 Bill Faeth's introduction and background.
04:56 How Bill builds his wealth?
06:44 Is it important to diversify your property portfolio?
11:27 The biggest risks and the biggest opportunities in 2022
13:50 How do you buy property?
17:11 How to increase your cash on cash return?
20:24 How to run the numbers to make sure you're getting a good deal?
21:44 Current emerging markets of 2022 and what to look for in an emerging market.
26:12 Types of properties that are good for short-term rentals.
27:18 How to evaluate properties on your own
30:03 Join us for the biggest event for hosts and investors from June 6 to June 8 for the STR Wealth Conference.
Show Links
IG: @billfaeth73 Twitter: @Bfaeth
FB Group: https://www.facebook.com/groups/284886002732508/
www.billfaeth.com
Wealth Conference - https://www.strwealthconference.com
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
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We've all heard the stories of a party gone wrong. There are so many "what ifs" that go through our heads on how it could've been prevented. Well, there is a solution for all accommodation hosts and managers and that solution is noise monitoring.
In this episode, I'm joined by a very passionate member of our community, Michael Goldin, who talks about what noise monitoring is, why it’s a crucial tool for your business, and how you can stop parties from happening in the first place. He also gives great insights on guest communication, particularly, how to approach the guests who are breaking rules in your accommodation.
Top things we talk about:
Does noise monitoring work in a hotel
What messages you should send ‘noisy’ guests
How does noise monitoring tech work
Chapters
00:00 Protect your property with Noise Aware/Noise Regulation in STRs
01:19 Intro and background to Michael Goldin
03:40 Why NoiseAware is a company you want to work for.
06:43 What is noise monitoring technology and why is it important?
10:47 Does Noise Aware record what guests are saying?
12:02 How cities are moving towards noise ordinances
16:06 Is noise monitoring technology good for a hotel?
18:04 The benefits of Noise Aware working outdoors to monitor noise levels.
18:30 Can you customise guest communication with NoiseAware?
20:30 What message should oyu send to a noisy guest?
22:51 What is the best time to send noise notifications to guests?
24:51 Noise Aware’s tech stack and how it all fits together.
26:11 Which countries does Noise Aware work in?
27:58 How can owners get involved in the community to influence regulations?
31:42 Being proactive in your community with regulation
Contact Info
LinkedIn: https://www.linkedin.com/in/michaelgoldin1/
Facebook: https://web.facebook.com/goldin1
Website: https://noiseaware.com/
YOUR DEAL;
"NoiseAware is offering iBookedOnline's network 20% off by using coupon 'ibookedonline' for all owners and managers in North America. If you manage 10+ properties or are located outside of North America, mention iBookedOnline to your sales rep to receive the discount."
https://noiseaware.com/cart/?wt_coupon=ibookedonline
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Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Don't forget to subscribe!
Let's face the truth - everyone exits at some point. Those that plan for it, do much better.
Your business should always be "For Sale" or ready for an exit. Not necessarily because you actually want to sell, but because when you treat your business as if it were "For Sale" you have the incentive and focus to make sure it's running efficiently and profitably. But more than that, a well-designed exit strategy is just good business strategy as it is a guidepost for effective decision-making in your business.
Making sure your business practices are in place, your operations are as efficient as possible, and that you have a written roadmap for success, including your exit strategy, is how you strengthen your business, TODAY.
Our expert guest today, Simon Lehmann specializes in structuring and restructuring businesses and helping entrepreneurs plan for the future. Simon and I get into a wide-ranging conversation on how to build an exit strategy that you’ll be ready for well in advance. Simon also gives practical advice on what it takes to build a solid STR business and the impact of technology automation.
Chapters
00:00 How to exit from an accommodation or short term rental business in 2022
01:24 Intro and background to Simon and his business.
03:58 How to build a short-term rental business, for it to be viable and profitable.
05:47 What are the cost drivers of your business?
08:37 How to measure the profitability of your investments.
09:47 Why we shouldn't adopt revenue management practices from airlines.
17:58 Building a strong risk profile for the arbitrage model.
18:35 How the war in Ukraine will affect our market.
22:34 Factors to consider when choosing your tech stack.
26:04 Understanding who you serve and why you serve them.
31:45 How to grow into several markets at the same time.
33:24 Factors to consider when expanding into multiple locations
33:33 Why expansion is not always a good thing.
36:00 How to build an exit strategy.
39:48 What are the value drivers for a future buyer?
42:19 Is there value to an investor when using OTAs?
44:15 The best exit strategy is a solidly built company.
Contact Info
LinkedIn: https://www.linkedin.com/in/simon-lehmann-8375753b/
Website: https://ajlatelier.com/
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Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart Sobies: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
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Disclaimer: *All content on this YouTube channel, Podcast or post reflects my own opinions and should NOT be taken as legal advice, financial advice or investment advice. Please seek out guidance of professionally trained and licensed individuals before making any decisions. Some links in the description may be affiliate links.
Technology is at the forefront of everything we do. Whether that’s paying for a purchase in the supermarket, connecting with a loved one on the other side of the world, or simply kicking back to watch a new Netflix series. There is no denying the major role that technology plays in our daily lives.
Coming in hot from Canada, our guest today, Steve Davis, CEO of Operto, brings us 20+ years of progressive management experience, with expertise in strategic planning, marketing, and sales execution of consumer and technology products. We discuss the ways hosts can elevate guest experience through the use of tech operating systems like Operto and the most common property automation devices, including smart locks, sensors, cameras, digital locks, voice assistants, and where the short-term rental industry is heading as a whole.
I hope you find this episode as insightful as I did.
Chapters
00:00 Scaling your accommodation business with Technology & Automation
01:01 Intro and background to Operto CEO - Steve Davis.
03:15 What Operto does and Operto’s property automation tools.
04:54 Which are the easiest automation tools to implement for beginners.
06:58 The benefits of using digital locks
09:15 How Operto integrates monitoring technology (think temperature and noise)
12:45 How technology and artificial intelligence is shaping the guest and operator experience.
17:05 How tech can improve communication between guests and owner-operator.
19:33 How IoT tech is making up for staffing shortages.
23:11 Operto’s contactless check-ins and checkouts.
30:04 How technology can fit into your Short Term Rental.
Contact Info
https://www.operto.com
https://www.linkedin.com/in/stevedavis12/
THE DEAL;
Whilst stocks last; Steve Davis says he would like to offer: "a free Netatmo sensor for every new door/property we sign up on an annual contract."
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ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing. No information provided should be considered as advice and you should consider your own personal circumstances and consult a relevant professional.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers, and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don’t forget to subscribe!
Welcome folks to another value add episode of The Accommodation Show!
One of the biggest opportunities you have as an accommodation owner, is to have a good command over your pricing strategy. Having a great revenue management strategy can quite often get overlooked, or even if you have a dedicated revenue manager on your team, there is always opportunity to learn and do things differently.
On this episode of The Accommodation Show, Heather Richer joins me to share her top revenue management secrets for hosts. She walks us through the fundamentals of revenue management, the best resources you can use to identify change in demand based on the day-of-the week, seasonaly, looking at local events in our area, implementing better revenue management strategies and how to maximize your profits through dynamic pricing.
Heather Richer is a seasoned revenue optimization veteran. She is currently a partner at Richer Logic Consulting and Board Member of the Association for Short-Term Rental Homeowners (ASTRHO), and also sits on the HSMAI Revenue Management Advisory Board. She served as CMO of RedAwning most recently, and prior to that, she served as VP, Revenue and Distribution at Kimpton Hotels and Restaurants.
With a background in the hotel and short-term rental space, Heather has a broad perspective of the lodging industry and experience with revenue management across hotels, resorts, restaurants, and short-term rentals.
Having been involved with other organizations such as AHLA, HEDNA, and VRMA, Heather sees the value in education and the importance of advancing revenue management and the overall short-term and vacation rental industry. Richer holds her Masters in Tourism Administration from George Washington University and resides in the San Francisco Bay Area of California.
This is a great conversation, where we put the crystal ball away revenue management is a science, not a guessing game.
Thanks for listening
00:00 Simplifying Revenue Management with Heather Richer
01:30 Introduction to Heather Richer
02:35 What got Heather into revenue management
03:43 What is revenue management and why is it important?
05:00 Fundamentals of revenue management
06:01 Revenue Management tools
08:49 How data can help you with forecasting
09:35 Where to find resources for forecasting
10:45 Which levers determine your pricing strategy
13:41 How to price yourself in line with the market
14:20 Revenue management for newbies, where to start?
22:11 What hosts can be doing now to prepare for the next 30 - 90 days
26:08 What is Revenue Culture and why is it important?
Contact Info
https://www.richerlogic.com/
https://www.linkedin.com/in/heather-richer
https://www.instagram.com/heatherricher/?hl=en
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The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Love our content? Check out these other legends; Sean Rakidzich, Alexia Write, Mark Simpson, Chris Choi, Chi Tai, Tai Lopez, Jorge Contreras and Brian Page. They are doing great things in the industry. If you are a follower of theirs make sure you contact us for exclusive discounts for Direct Booking Websites.
Disclaimer: Please refer to relevant websites for latest, up to d
Travelling nomads have been around for a long time, but there was never a dedicated Visa that let you do this - now countries are embracing the trend;
“With the recently introduced Startup Act, foreigners will be able to live and work in Spain for six to 12 months without needing an official work visa, as long as they make at least 80% of their income working for non-Spanish companies, The Independent reports.
Up to two extensions would be allowed, meaning remote workers could potentially stay in Spain for up to three years, without the right to residency. If approved, this new visa would apply to foreign nationals from non-European Union countries.”
Wouldn't it be amazing to be able to travel all around the world, stay at luxury accommodations and still be able to work?
In todays episode, not only are we meeting a traveling nomad, we are meeting a traveling nomad who has a great business in the accommodation industry. Today I will be talking to Moriya Rockman who’s been hosting high-end guests with high-end luxury.
Don't forget to subscribe!
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing. No information provided should be considered as advice and you should consider your own personal circumstances and consult a relevant professional.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers, and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
If a photo is worth a thousand words, then a video must be worth at least a million. But if you don't have the following, then you don't have the views. This is why you should consider pairing with an influencer to spread the wings of your brand. The booming popularity of social media has allowed us to connect with customers like never before. Now, consumers can simply log onto their social media apps and discover a slew of personal recommendations of their favourite celebrities and influencers on where to take their next vacation.
In this podcast, we’re going to delve deeper into the value of influencer marketing, ground rules, why it works so well, and discuss Gonthong’s experience of how she used influencer marketing to grow their brand awareness, increase customer loyalty and drive direct bookings.
00:00 How to grow your hospitality business with influencers
00:59 How do you find good influencers
04:15 How do you know which influencer is right for your brand
04:53 Why use influencers for marketing
06:41 How to Encourage Better Deliverables From Influencers
08:50 Using influencers to define your audience and increase awareness
10:34 What do you pay influencers
10:47 Re-using influencer content
12:16 Giving influencers freedom to be creative
14:42 Building discussion and engagement on social media after an influencer post
16:40 Preparing your staff and busines for influencers
Contact Info
https://www.khaosokaccommodation.com/
https://www.khaosokecoresort.com/
https://www.facebook.com/ourjunglehouse
https://www.facebook.com/ourjunglecamp
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Love our content? Check out these other legends; Sean Rakidzich, Alexia Write, Mark Simpson, Chris Choi, Chi Tai, Tai Lopez, Jorge Contreras and Brian Page. They are doing great things in the industry. If you are a follower of theirs make sure you contact us for exclusive discounts for Direct Booking Websites.
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing. No information provided should be considered as advice and you should consider your own personal circumstances and consult a relevant professional.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers, and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Good morning accommodation owners and managers,
I absolutely love unique experiences, those once in a lifetime opportunities that expand your mind and soul. I think of the moments that have impacted me, and many were created whilst travelling and appreciating the wonders of the world. I was incredibly lucky, to talk to a top operator from Thailand who heads up Our Jungle Camp and Our Jungle House. They offer some of the most unique and beautiful accommodation in the world.
But like all of us - Covid has dramatically affected the way they run their business. Adversity tends to breed ingenuity and genius. More often than not, smart and capable individuals will find a way to use their hardships as fuel to build something better.
Our guest today did just that.
In this week's episode, we're joined by Gonthong Lourdesamy all the way from Thailand, to discuss how she shifted the businesses focus from international tourists to the domestic market amid pandemic flight restrictions. We talk about the many changes she had to make to cater to the staycation markets as well the valuable lessons from her triumphs.
Gonthong is a lifelong marketing and tourism professional, she has her roots in Environmental Education which started around 25 years ago as a tourist guide to students, teachers, and the general public who visited Thailand wanting to learn about its rich culture and variety of resident wildlife in Chao Phraya River. Through that experience, she moved to Malaysia with The Social Enterprise, where she ran a 10-year program of Wild Asia Responsible Tourism Award, based on the Global Sustainable Tourism Criteria standards.
Three years ago, Gonthong returned to Thailand to manage the 40-year-old “Our Jungle House” and her 5-year-old sister, “Our Jungle Camp”, in Khao Sok National Park in Thailand, a hotbed of incredible biodiversity that is famous for its dense virgin forests, beautiful limestone hills, and serene jungle rivers. Both are jungle destinations that attract adventure travel enthusiasts all year round, boasting 60+ staff and 40+ accommodation. Their jungle destinations are renowned for their treehouses and bungalows that blend into the surroundings, so you can enjoy the luxury of nature.
This episode punches above its weight, not just for the golden tips of appealing to the local market but thinking out of the box when dealing with the many challenges in our industry.
Notes
00:00 Running accommodation in the jungle of Thailand - moving from an international business to a local one (Part 1)
01:35 Intro and background
02:29 What is the Global Sustainable Tourism Criteria?
03:50 How Our Jungle Camp has met the GSTC standards
04:46 What is Our Jungle Camp experience
05:26 Day to day operations of Our Jungle Camp and Our Jungle House
06:47 Guest experience at Our Jungle Camp and Our Jungle House
08:46 Changing from International guests to local guests
12:51 Marketing strategies to court your local market
17:49 Challenges of selling to a local market
20:17 Becoming your local expert
20:50 Experimenting with different marketing strategies
23:54 Meeting your guest at their platform of choice
25:30 How quickly do you need to respond to guests
27:31 Making a sale using messaging apps
Contact Info
https://www.khaosokecoresort.com/
https://www.facebook.com/ourjunglehouse
https://www.facebook.com/ourjunglecamp
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button!
Connect with Bart: https://www.ibooked.online/bart/
So what can we expect from 2022 in STR? What trends will shape the industry? What challenges will property managers face, and what technology will be crucial to success?
To get the scoop on all the 2022 trends, I interviewed the founder of Rental Scale-Up Thibault Masson and asked him to share his predictions for the New Year and beyond.
Thibault brings a wealth of experience from a decade-plus of property management. He has launched and managed villas and apartments in Paris (France), Bali (Indonesia), and St. Barths (the Caribbean).
As a vacation rental tech marketer, he worked at companies such as Booking.com and as a consultant for several industry vendors, leading several innovative projects to create new tools and news services for short-term rental operators, vacation rental managers, and individual hosts. As a vacation rental industry analyst, he has founded Rental Scale-Up, one of the leading industry news and analysis website.
Even if this weren’t actually my podcast, I’d tell you this episode is a must-listen. If you haven’t done so already, it may be a great time to sit down alone, with your partner, or with other fellow investors to come up with a rock-solid game plan for this year, with special consideration to these trends..
Here's to another year passing, and to this year being full of possibility. Cheers to a beautiful new year, fam.
Chapters
00:00 Vacation rental travel trends for 2022 and beyond with Thibault Masson
01:23 Intro and background
02:19 Video content and why its important
03:00 How Thibault ended up in the vacation rental industry
05:37 Rental Scale-Up and how it started
06:45 Getting into the top trends for 2022
13:10 How fast will things change in 2022
14:01 Future booking trends
21:01 Trends on conversion and cancellation policies
28:12 Environmental trends and what OTA filters mean
35:12 How regulation is changing
38:31 Making sustainability a part of your KPI
Contact Info
Website: https://www.rentalscaleup.com/
LinkedIn:https://www.linkedin.com/in/tmasson/
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Love our content? Check out these other legends; Sean Rakidzich, Alexia Write, Mark Simpson, Chris Choi, Chi Tai, Tai Lopez, Jorge Contreras and Brian Page. They are doing great things in the industry. If you are a follower of theirs make sure you contact us for exclusive discounts for Direct Booking Websites.
Imagine being able to chose some of the best locations in the world with no downpayment on the land for your accommodation/STR business!
In the past few years, tiny homes have had a big impact on real estate and our collective psyche. They have become incredibly popular as investments, but also as great places to live. There have been TV shows that have peaked peoples interest. You can watch Tiny House Nation, Tiny Luxury, Tiny House World, Terrific Tiny Homes, Tiny House Australia, Tiny Paradise, Mighty Tiny Houses and Tiny House Hunting. The trend has gained some serious traction with consumers — and it is now bleeding into travel and STR, where vacationers can fulfil their big vacation dreams in teeny, tiny accommodations.
Today’s guest has found a way to make it increasingly easy for guests to enjoy the novelty. Meet Aimee Stanton who’s giving her guests a taste of the smaller life with TinyStays. Aimee went from studying beauty therapy to becoming a Plumber. She said she would always get a trade under her belt and then go chase her dreams. She sold her possessions and quit her job to travel around Australia in a van. Aimee knew that she wanted to live differently from the majority and is now chasing her dreams - Co-founder of Tiny Stays.
Notes
00:00 Tiny Homes, Big Adventures - Running a Tiny Stays business - with Aimee Stanton
01:52 Introduction
02:26 Why tiny houses?
04:31 What is a tiny home?
07:51 How long do guests stay in Tiny Homes?
09:26 Guest experience in a Tiny Home
12:36 Challenges of running a tiny home
16:06 Streamlining your processes
18:43 Finding and keeping cleaners
20:06 Tiny Stay’s guest avatar
21:20 Marketing and branding a Tiny Stay
25:45 How much time and effort does marketing take?
31:54 How do you deal with miscommunication.
36:04 Upselling a tiny home stay
38:38 How to scale such a business
Contact Info
www.tinystays.co
www.Instagram.com/tiny.stays
www.Instagram.com/aimeekatestanton
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button!
This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart: https://www.ibooked.online/bart/ or follow me on instagram: https://www.instagram.com/ibooked.online/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing. No information provided should be considered as advice and you should consider your own personal circumstances and consult a relevant professional. Affiliate Disclaimer: This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links. The purpose of this show is to educate viewers, and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them. If you do purchase through my affiliate links; I want to thank you for your support.
Putting together the top travel trends for the year for you to watch is one of my favourite things to do! The team and I spend a considerable amount of time looking at what happened in 2021 and predict what is coming up in the next 12 months.
We had about 50 different things for you to look out for, but we selected the top 10 which we think will impact you the most.
What did we miss?
Chapters:
00:00 TOP TRAVEL TRENDS FOR 2022!
00:35 LOCAL TRAVEL
01:40 MONEY MONEY MONEY
02:15 INFLATION
03:03 UNIQUE EXPERIENCES
04:21 CROSS-SELLS & UPSELLS
05:30 SOCIAL MEDIA & VIDEO
06:50 LAST MINUTE BOOKINGS
07:22 ECO ECO ECO
10:49 QR CODES
10:49 LABOUR SHORTAGES
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
This was such a profoundly stimulating conversation - and I hope it blows your mind as much as it did mine.
The hotel industry has faced a big shake up since the outbreak of Covid-19. Nearly overnight, most hotels went from “no vacancy” to “high vacancy”. Repeated opening and closing of borders, sudden lockdowns, new Covid variations has forced us to reimagine our offerings as we try to generate cash flow.
So what can we learn from the steps that some of the best and largest hotels in NZ have taken to survive? How have hotels coped during this time?
We look at how COVID-19 has impacted the hotel industry and how you can position yourself in 2022 to survive, revive and thrive even in what has been for most a difficult 2 years.
Notes
00:00 How hotels are reinventing themselves post pandemic with Les Morgan
00:56 Intro to Les and Hind Management
02:21 How the pandemic has affected Hind Management
03:59 How we have adapted post-pandemic
08:23 Coping with staff shortages
11:30 How far ahead to plan for uncertainties
15:00 Finding data to maneuver Covid restrictions and lockdowns
16:17 How can you be more efficient to make up for staff shortages and lack of international travel
21:30 The accelerated role of technology in the pandemic
29:28 Opportunities for hosts in the Workcation market
32:45 Remote working facilities
34:05 Protecting your business against inflation
40:15 Ancillary services
Show Links:
https://www.linkedin.com/in/les-morga...
https://www.sudimahotels.com/
https://www.hindmanagement.com/
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
Modern floorplans…good ergonomics…Great Design…Gorgeous aesthetics…Install tips...Project Management. Pull up a chair because you're about to get a crash course in optimizing your accommodation so your guests have an easy-breezy stay!
This episode is fitted with all the best bells and whistles to answer all your questions about not only giving your accommodation a great design but also adding operational efficiency to your design process
We’re super stoked to have Davina and Jesse, the STR Boss duo, who share their knowledge as we discuss crunching the numbers and weighing your options between different management styles, installing tips, management, remote renovations, and great design.
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
This was such a profoundly stimulating conversation - and I hope it blows your mind as much as it did mine.
Chapters
00:00 What you can learn and what you need to know with Davina and Jesse
01:37 Intro Davina Hughes
02:56 Intro to Jesse Wood
04:17 What is STR Boss?
06:01 Steps involved in setting up a remote location
13:36 The disadvantages and advice of setting up a remote location
16:34 How to prepare a property
19:49 Finding a good site lead
22:32 Best options for a site lead
23:38 Why and for how long we stay in every single property
28:47 Successfully managing the tension between great design and budgetary constraints
36:36 Diversification is a great hedge for volatility or risk.
ood morning Accommodation Managers and Hosts,
The year is almost at a close!
For me, the year has been the fastest, slow year I have been through in my life. I am sure a lot of you would feel the same. But here we are, just a handful of days away from Christmas, with a truly phenomenal guest.
What better way to kick off the holiday season than by bringing back Peter Syme for part two?
He gave us so much wisdom last week, and I am keen to share the rest of his insights.
Booking engines and OTAs are always going to be a favourite topic of mine (ahem! Ibooked.online) but let’s face it, where your bookings come from is one of the most important pieces of your businesses strategy. Airbnb, Booking.com & VRBO are a good way to start, but when guests rave about your place, do you want them to mention you, or Airbnb?
Peter shares a ton of knowledge that he brings from his time running Rafting.co.uk and being in the tour business for the tour space for a few decades. We discuss the state of travel, customer behaviour on OTA’s, and some of the best practices that you can put in place today to not only compete but to use OTAs to your advantage. We give you some great gems on how you can reclaim some of your guests, the balance between your booking engines, and drive more direct bookings to your business.
For those of you that missed it last week, Peter Syme is the founder of Disrupt Travel. Peter is an accomplished, forward-thinking, and customer-driven visionary, whose talents are legion. He is a tour industry veteran, adventure specialist, strategic advisor, and world-renowned speaker.
I gleaned so much from this episode, so all I'm saying is...you might want to have a notebook ready!
Notes
00:00 Direct booking versus OTAs, who's winning? Is it time to re-evaluate your booking strategy? with Peter Syme
00:50 OTA’s vs Direct Bookings
05:45 Guest/customer benefits of booking directly
07:06 Opportunities for STR hosts in this revolution of travel
09:11 How Google My Business is streamlining their platform
10:33 Opening up channels for direct communication
14:28 Simplest way to convert an OTA booking to a direct booking
16:28 Direct bookings, it’s a constant daily investment
20:23 Finding the balance between OTAs and direct booking
Have a great week!
📣 Listen to the episode here
👓 Watch the episode here
Bart Sobies Founder
iBooked.Online
"Making you more money since 2011"
Oh Oh, this episode is Magic! It's a runaway train of exciting, high-impact topics, and at the heart of it, is...you guessed it, guest experience!
In this episode, we get new insights on guest experience from the lens of an inimitable, tourpreneur, Peter Syme from Disrupt Travel. Peter is an accomplished, forward-thinking, and customer-driven visionary, whose talents are legion. He is a tour industry veteran, adventure specialist, strategic advisor, and world-renowned speaker.
In this 2 part series, we discuss the changing landscape of guest experience and how and why hosts and accommodation operators must understand their customer behaviour to ensure they are prepared for the future. How technology is changing within the hospitality sector. How you can make sure your products or experiences uniquely meet customers’ needs, going beyond the everyday functional logistics to creating emotional hooks with impact, and if you’re struggling to find a balance between effectiveness and efficiency, Peter has some great advice on that too.
I absolutely loved recording this episode and I hope you love listening to it too. What - A - Legend.
Notes
00:00 The Biggest Opportunities Your Missing Out On featuring Peter Syme
01:09 Intro to Peter and his business
02:09 What attracted Peter to hospitality.
03:07 Why we have to work together as an industry
04:59 How the pandemic has changed the industry
06:03 Taking advantage of digitization to make up for staff shortages
09:35 Finding the balance between efficiency and effectiveness
14:01 Marking the customer’s journey pre-arrival
16:32 Pre-booking conversions
26:35 Trend to unique experiences from more demanding guests
I am so pleased to welcome you to another episode of The Accommodation Show! This episode has been quite a few months in the making. One of our most successful episodes was with Nancy McAleer, who is such a keen operator that I thought it would be amiss to not get her back on the show to help everyone out!
With each new day, there are more software solutions, more tools to make your business more efficient and effective. So integrating automation into your guest experience strategy is a must. And in the spirit of smarter automation, we have to get to grips with email communication.
This week we go into detail of what you need to think about when emailing your guests.
When should you send the emails?
How many emails should you send?
What tools should you be using?
Nancy is the Co-Founder of AMI Home Rental and Florida Rental By Owners - FLARBO. Florida Rental By Owners is an online niche vacation rental listing website, designed to allow hosts and managers full control of their rental properties without the fees associated with ‘big box-generic’ style online travel agencies. FLARBO was built “By Hosts FOR Hosts” and is dedicated to the Book Direct Revolution. Nancy is a regular speaker/trainer on various vacation rental podcasts, conferences and contributing writer to blogs and industry magazines.
This episode is jam-packed with Nancy’s tips and expertise on establishing brand identity, getting repeat guests, automation, and standing out amongst the overly competitive markets, listen and learn
Don't forget to subscribe!
Interior design and styling is our topic this week! Let’s talk about how to stop the scroll!
As the short term market gets more competitive, hosts need to keep innovating to keep a leg up on the competition. Having an attractive, stylish interior design with a few stand-out pieces is one way to make your property distinct, attracting guests who connect with your particular design aesthetic. But not only that, a well-designed space tells a story, sets the mood for an immersive experience, relates to your target market and photographs oh so well!
Join us as we take a closer look at the practical considerations of design and style and share tips and tricks for creating a thoughtful and comfortable guest experience.
Contact Info
Website: https://www.maisonnets.com/
Facebook: https://www.facebook.com/maisonnets/
LinkedIn:https://au.linkedin.com/in/mark-hodge-003306158
Notes
00:00 Stop the scroll - the importance of styling your accommodation
01:25 Guest Intro - Mark Hodge
02:43 How Mark got into interior design
06:00 Important design elements for your property
09:18 How do you know if your property needs an interior upgrade?
12:20 A classic example of what styling can do to fill the calendars.
12:40 Using tools like AirDNA or the OTA’s for data
14:39 What are the opportunities in Short Term Rentals in 2021-22
19:34 Should you DIY or get a professional interior designer?
21:40 Interior Design is an investment, not an expense
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ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing. No information provided should be considered as advice and you should consider your own personal circumstances and consult a relevant professional.
Affiliate Disclaimer:
This blog, podcast & youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers, and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to subscribe!
With our shared passion for checklists, Alvin Cavalier joins the show to reveal the power of having plans, processes, and the RIGHT DATA in place so you can open and operate your accommodation from a place of calmness and solid strategy. Alvin walks us through the process of getting started in Short-term Rentals and calibrating unique guest experiences to a T.
Alvin Cavalier is one of the industry's foremost experts in Short-term Rental (STR) acquisition, property management, and turn-key investments. He got his start in the industry when he founded Your Space (Y|S) LLC which he uses to manage Your Space’s investor relationships, coaching program (Coach Cav), course development, as well as oversees its investor outreach and network.
Alvin has been involved in real estate investing for over ten years and has extensive experience in Short-term Rental (STR) acquisition, property management, sales (turn-key investments), and traditional owner financing deals. Alvin and his Y|S Team has invested in over 160+ Short-Term Rental and Sharing Economy Investments across the US and Canada. As a real estate investor, he has facilitated property acquisition, consultation, and investor outreach, as an active investor with Y|S LLC.
Speaking with today’s guest was a blast! Alvin has a ton of insightful information on how to get started in Short-term Rentals and add VALUE to your guests. The other really amazing thing about him is he is a full-time active duty member of the US military and has been in service for 18 years.
You don't want to miss these gems!
Notes
00:00 Building an STR that Beats the Competition with Alvin Cavalier
01:58 Alvin’s Background
04:37 The value of hiring the right people
08:24 The services Alvin and his team offer
09:53 The best advice to people that are getting started out
15:08 Understanding travel demographics
18:50 What are guests looking for, before you go into the market?
22:03 Tools you can use to help you peel through data points for your avatar
23:15 Figuring out your value proposition in the market.
27:05 How the STR industry has changed and continues to evolve over time
32:47 Making sure you have the right data to support your decision.
36:19 Finding the right experts with the right advice
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation Show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings? We get results! https://www.ibooked.online
This episode is by far one of my favourites.
1) This host is amazing
2) The ideas in this show will blow you away
3) We learn how you can double your revenue with themed accommodation
Sometimes your accommodation is a pit stop and sometimes it's the destination!
I love how some things work out, you browse through Facebook on some random night and then you are immediately captivated by someone's jaw-dropping, stunning accommodation pictures… I stumbled on today's guest through a late-night Facebook feed trawl. And boy, am I glad that I did!
It's all about themed accommodation on the podcast this week. Our guest is Bryndee Barton, who has made her accommodations a destination. She is the co-founder of Loma Homes, where she and partners have raised the bar significantly on guest experience by using ingenuity and guile to create a brand of premium, extreme-themed homes that id disrupting the industry.
Bryndee started her first real estate company in 2013 along with her husband, Kyle. What started as a side gig of long-term rentals turned into a full-time business flipping houses, creating vacation rentals, and developing larger multifamily deals. In 2019 she co-founded Loma Homes with husband Kyle and business partner Jeff, where they set out to create themed homes. Byndee’s specialty is managing large re-construction projects remotely and creating extraordinary immersive experiences for guests that leave them with unforgettable memories.
For those looking to pivot, turning your accommodation into a themed rental may be a good differentiation opportunity. I sure hope this episode will be just as extraordinarily immersive for you as it was for me!
Notes
00:00 Themes: an investment, not an expense with Byndee Barton
00:11 Intro and Bryndee and her Short Term Rental background
02:26 How and why Bryndee decided to start theming properties
05:28 The experience side of themed properties
08:00 Theming process: What should be in your checklist?
9:22 How do you make sure you’re creating what people want?
13:24 How do you make your theme immersive, engaging all the five senses?
14:45 Time, money, and effort required to run themed properties
17:50 How to decide on the theme which is appropriate to your location?
20:20 How do you account for seasonality with your themes?
21:46 Legal issues to consider with themed accommodation
25:00 How and where to market themed properties
28:07 Using influencers to promote your accommodation business
31:30 Learn from Bryndee and her team with Loma Vacation Academy
EXCLUSIVE LOMA ACADEMY TRAINING with Bryndee Barton; https://www.lomavacationacademy.com/
Use discount code: theaccommodationshow for 50% off
Contact Information
Instagram: instagram.com/lomahomes
Facebook: facebook.com/lomavacation rentals
LinkedIn: https://www.linkedin.com/in/bryndee-barton-65653334/
Clubhouse: clubhouse @bryndeebarton
Affiliate Disclaimer:
This blog, podcast and youtube channel; will occasionally contain affiliate links, which means I receive a small commission on a purchase without additional cost to you, if you buy something through my links.
The purpose of this show is to educate viewers, and share everything I know about improving your accommodation, STR and AirBNB business. I do believe in the products and services that we link to and that you may benefit from them.
If you do purchase through my affiliate links; I want to thank you for your support.
Don't forget to SUBSCRIBE!
If you are running a tourism business, the heat is on to become a BRANDING and SOCIAL MEDIA MARKETING expert!
Almost 100% of your potential guests will research you online, therefore having a grasp of your digital marketing is essential. Knowing the basic marketing principles of SEO, email, Google Adwords and landing pages will give you an edge over your competitors, as they might not necessarily be using these features.
In this episode we speak about the importance of having a Google My Business Page, as this means you can appear on page one of Google, without having to battle for organic results, through SERP features. Another big aspect is social media, as people are always looking for social proof. And if you’re camera-shy, our guest has also got some great tips to deal with that.
Chris Torres is our go-to for all things branding and social media marketing. He explains why it matters and provides details of how you can be more consistent, persistent, and effective with your marketing.
He also shares key flashes of brilliance that he has found during the COVID-19 pandemic and some of the lessons learned by the travel industry about recovery and change and he describes how he is helping tourism operators.
Chris is an author, podcaster, brand consultant, digital tourism expert, and all-round baller with over 26 years’ experience in the tourism industry. He is the founder and owner of the Tourism Marketing Agency. Chris speaks at many tourism events worldwide, offering his advice and guidance on how travel, tourism, and destination businesses can gain brand recognition and increase bookings.
Chris has focused his business, Tourism Marketing Agency, honing in on tour operator marketing. Over 90% of his client base comes from outside the UK, and he has either worked with or is currently working with some of the biggest players in the industry.
Chris is the author of the best-selling marketing book, How to Turn your Online Lookers into Bookers — a 400-page book full of practical marketing advice dedicated to the tours and activities sector.
Chris also produces a video advice series called The Digital Tourism Show which you can watch on his Facebook Group, YouTube channel, or listen via Google or Apple podcasts.
00:00 SOCIAL MEDIA & MARKETING FOR YOUR HOSPITALITY BUSINESS - what you need to know - with Chris Torres
00:13 Intro to Chris and his operation
04:20 Chris’s journey over the past 12 months
05:58 What does the future of travel look like and how can we tap into emerging new markets
11:30 How do you figure out what ‘new products’ your guests are looking for
16:30 Strategies for the camera shy
19:39 Should you use your staff for your company’s social media?
24:08 Chris’s thoughts on OTAs and how to balance between OTAs and direct bookings
27:30 Opportunities from using Google My Business
29:50 Finding and capitalizing on B2B lead magnets
34:00 Utilising Facebook for targeted ads and the math for targeted ads?
37:53 How is it looking in the UK in terms of lockdown
Contact Info
LinkedIn: https://www.linkedin.com/in/torreschris
The Digital Tourism Show: https://www.youtube.com/c/DIGITOURSHOW
Facebook: https://www.facebook.com/groups/digitaltourismshow
https://audioboom.com/channels/4990262
Other Social
Facebook: https://www.facebook.com/tourismmarketingagency/
Twitter: https://twitter.com/ttm_agency
Instagram: https://www.instagram.com/tourismmarketingagency/
Don't forget to subscribe!
This week’s topic is a crucial one - Insurance!
We talk about what can you do to de-risk wild parties or damage to your property. Steps you should take before having guests over and steps you can take to aid in getting your guests to behave responsibly.
I had the opportunity to be joined by Andrew Bate, the co-founder and CEO of Safely.com, the leading insurtech and guest screening solution for the vacation and short-term rental market. Since its launch in 2015 over $50 billion of homeowner liability has been covered. Before founding Safely.com, Andrew served as a founding advisor to Rented.com and TravelPerk, and co-founded HotelUpgrade to help hoteliers identify and attract high margin business travel through guest perks and upgrades.
In 2012, Andrew was named among the 35 Young Travel Leaders by Phocuswright, and won the General Catalyst Innovation Award and runner-up for Best Startup Travel Innovation of the Year at the 2013 Phocuswright Conference. He became a Young Leader Fellow with the National Committee on U.S. – China Relations in 2014.
Liability insurance is one of those things that can get overlooked, but having the correct insurance policy in place for your accommodation is a critical aspect of property management, protecting your home from damage, and limiting exposure to guest liability.
Insurance liability can sound boring, tedious, costly but it is a lifesaver! Time spent with today's guest is time well spent indeed!
Notes
00:00 Insurance for Short Term Rentals: What hosts need to know with Safely CEO Andrew Bate
00:59 Intro to Andrew and his business
04:25 The Safely.com screening process
08:44 How often do insurance claims actually happen?
11:31 Can you niche into party properties?
15:17 Insurance for 420 friendly houses
17:10 What to do when you have a high-risk guest to minimise risk?
22:37 Creating more ‘friction points’ for higher risk guests
26:50 Do cameras really help decrease risk?
29:16 Why vacation rental insurance is important
32:30 Thank you & please subscribe
Contact Info
Website: https://safely.com/
LinkedIn: https://www.linkedin.com/company/safely-stay
Twitter: https://twitter.com/SafelyStay
Facebook: https://www.facebook.com/SafelyStay/
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
ACCOMMODATION OWNERS AND MANAGER FREE RESOURCES!
Connect with Bart: https://www.ibooked.online/bart/
The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
Sustainability is the buzzword for today’s show. I have been wanting to do more on sustainability this year, it took me a little while to find the right people to talk to - and to lead the way, we have an amazing guest!
As our industry grows, progresses and evolves, year on year, sustainability has become a major focus for travellers globally. Now more than ever, there is a huge opportunity to not only do the right thing but increase profits, as well as improve margin!
Our guest today is very passionate about reducing the carbon footprint of the accommodation industry and develop energy-efficient frameworks for the STR industry. We are joined by David Whelan, founder, and CEO of Urban Rest Apartments, an eco-friendly company leasing accommodations catering to corporate travellers since 2017.
David is an ex-finance professional who started Urban Rest Apartments after noticing the lack of quality serviced apartments available for longer stays when travelling for work.
By focusing on quality, design, technology and sustainability, Urban Rest has created a product that improves mental and physical wellbeing for guests requiring temporary accommodation, while also helping to reduce the carbon footprint caused by the travel itself.
Having scaled the business across multiple cities in Australia, Urban Rest is fast becoming one of the leading corporate accommodation providers in the country, while also helping asset owners to drive maximum value for their assets.
David knows all the ins and outs of sustainable accommodation and has tremendous gems on how to make sustainable initiatives part of your guest experience and a peak as to what lies ahead for ethical and responsible travel.
Today's podcasts will give you the edge you need or at least get your wheels turning on how to start or continue to make your accommodation sustainable.
Enjoy!
Notes
00:00 Growing sustainable and profitable Accommodation with David Whelan
01:39 Intro to David Whelan and his STR business
05:27 Corporate travels, understanding the avatar and benefits
10:19 600-10000+ Room nights through an RFP process - how?
17:03 Practical ways your accommodation space can become more sustainable
22:02 What's the priority checklist?
26:31 What's your sustainable messaging supposed to be?
Contact Info
http://urbanrest.com.au/
https://www.linkedin.com/in/david-whelan-86aa3840/
https://www.linkedin.com/company/18360066
https://www.instagram.com/urbanrestapartments/
https://www.facebook.com/UrbanRestApartments/
Don't forget to subscribe!
I am joined by the kind, smart and entrepreneurial Onaje Barnes. Onaje is a 14 year buy and hold real estate investor, who traditionally has focused on long-term rentals but recently has started to shift his business to short term rentals. Onaje and his wife currently own 38 units in Houston, Texas, USA and are experimenting with adding this new revenue stream to the business.
So -
How do you make the jump from leasing to short-term rentals?
How can you combine & leverage your real estate experience, and feed it into setting up short term rentals?
What are the key steps in getting into short term rentals?
Onaje drops tremendous gems on all the things you need to consider when switching from leasing property to hosting short term rentals. He goes over some of the milestones he has accomplished and how he is tackling the problems that are faced with jumping into a new industry.
Thank you and I hope you enjoy!
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
On an excitement scale of 1-10, I am currently at 15, because this week's show is here to blow you away! One of the biggest opportunities in your business is focusing on niche markets. We have talked about niche markets before on The Accommodation Show and we are bringing it back this week as it is one of the most important areas to focus on and rife with opportunity to grow your business. Guests want specialised solutions to their specific problems… So, as an accommodation owner, you’ll have a far easier time selling yourself, and charging more for your space, if you have a clearly defined target market that you are going after. Throwing wet noodles on the wall and seeing what sticks – won’t get you very far. So we are here to help! Today, we take a deep dive into niche accommodation verticals, and their place both now, and in the future of our industry. Hint... niche markets are here to stay! On the show today, we have one of the most forward-looking and future-facing people I've ever interviewed, Marcus Rader. Having moved from Finland to Canada with his wife, Marcus was on the hunt to build a new software company. After many months of research, he realised that there is a need for a software solution that short-term rental managers can use to manage multiple properties. This led to him co-founding a brilliant company, HostAway, an enterprise solution for managing short-term rentals. If you haven’t met him before - this is your chance to get to know and learn from a leader in the accommodation space who is leading from the front. It’s a high-impact, high-yield show, as we explore all the 2021-2022 hot, trendy, up to the minute niches in this ever-evolving market. You’ll get a lot out of this conversation.
Notes 00:00 Niching Like a PRO with HostAway CEO, Michael Rader 01:53 Meet Michael Rader 04:57 Why is niching so important 10:52 HOT niche markets right now! 15:39 Figuring out WHAT you can deliver and to WHOM 17:26 The three main niche categories 26:46 How and when do you know when you’ve found your niche? 34:52 How do you find out who is making the most amount of money in your area?
Contact Info Website: https://www.hostaway.com/ LinkedIn: https://linkedin.com/in/marketingmarcus
Alvin has been working in real estate for over 35 years and his portfolio spans over 1,300 housing units and is currently in the acquisition stages of building an additional 20,000 units. Alvin is also the President of Hope Housing Foundation, which is a nonprofit housing development company that gives tenants a place where they “Get to Live” instead of “Have to Live”. And to top it off, he is the founder of ‘Multifamily Monopoly’, an education platform, teaching aspiring real estate enthusiasts how to purchase multifamily assets.
In this episode, Alvin shares his vision of this multimillion-dollar housing project, that will provide affordable housing to his community and beyond. We discuss what giving back looks like, on both the giving and receiving end. His purpose is rooted in making an impact on his family and his community, establishing great partnerships, dreaming big, and most importantly, to never, ever give up!
Alvin is a great guy with an amazing story! I hope you enjoy.
Notes
00:00 Building 20’000, yes 20’000 units - learn from the man doing it.
01:18 Alvin’s intro and history
03:01 How the accommodation industry has changed over the last 38 years
06:00 Alvin’s 20,000 units mega project
08:34 What gives Alvin the confidence to believe he can pull off such a huge project?
11:32 Creative financing strategies to draw in investors for mega projects
14:11 Developing assets from the ground up; Better than buying and fixing?
16:14 Step by step process of building out a 20,000 unit project
19:06 What’s the entry point to invest in Alvin’s housing project?
22:22 Alvin’s current housing portfolio
25:48 The power of partnerships
29:51 What do you look for in a potential partner?
Contact Info
LinkedIn: https://www.linkedin.com/in/alvinhopejohnson
Website: https://www.alvinhopejohnson.com/
Email:info@alvinhopejohnson.com
Hope Housing: https://www.hopehousingfoundation.org/
Insta: https://www.instagram.com/alvinhopejohnson/?hl=en
Twitter: https://twitter.com/alvinhope918?lang=en
Clubhouse: @alvinhope
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date information, with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
How do you maintain a life-work balance when working remotely?
Is your leadership style enhancing or hurting your operation?
What does it take to be a leader of an iconic property management platform?
Remote work became a reality during the COVID-19 pandemic, and many of us learned that you really can do business from just about anywhere, but how do you keep yourself and your team motivated and enthusiastic about work?
To help answer these important questions we are joined by Yoav Tourel. Yoav boasts 20+ years experience in advertising, media, sales & tech. Formerly Head of Sales (APAC), at the global ad tech giant Outbrain, where he co-founded the company’s ANZ operation. He is also Vice Chair of the board of The Australian Short-term Rental Accommodation Association, (ASTRA) based in Sydney.
Currently, Yoav is helping to make the right cocktail of technologies at Guesty, a property management software company, where he is the Managing Director, APAC. He oversees operations, personnel, partnerships, and sales as they grow their presence in the APAC region.
I’m going to say it…
I love talking to Yoav. He has great charisma, charm and joie de vie. It was a privilege to get to interrupt his busy schedule and spend an hour talking. Oh, in case you didn’t know. Yoav’s ‘side hustle’ is working as a comedian for young kids.
Thank you Yoav for sharing so many great gems with everyone.
Notes
0:00 - Setting up your business for SUCCESS during Covid-19 - with Yoav Tourel
01:30 Intro to Yoav and his background
05:45 How Yoav launched Guesty’s ANZ operation
07:43 Applying “Empathy Mode” to help everyone cope during the pandemic
14:13 What you can do ensure your team members are happy as well as productive.
20:11 Taking advantage of the pandemic to review your whole business strategy
22:25 Other than making sure your employees and clientele are happy, how do you stay happy as the team leader/business owner?
32:25 How has Covid positively changed the accommodation industry?
36:12 Finding the things you can control in uncertain times
37:00 Thank you - and please subscribe
Contact Info
Website: https://www.guesty.com/
LinkedIn: https://www.linkedin.com/in/yoav-tour....
Twitter: https://twitter.com/yoavtourel?lang=en
Facebook: https://www.facebook.com/guestycom/
Instagram: https://www.instagram.com/guestyinc/?...
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
In this episode, we’re back to the basics, where we dissect the fundamentals of setting up a short-term rental business. Our guest, a licensed realtor with extensive leadership experience, Stacey St John is thriving in short-term rentals in Ohio, US!
After working as a long term rental licensed real estate agent, Stacey knew she had to capitalize on the BOOM in short-term rentals, she decided to jump ship to STRs and has never looked back, currently owning her own properties as well as using the co-host model to grow her business.
AND to top it all off, she is a community leader - she has created one of Facebook's largest female founders, entrepreneur networks, in the STR space. Stacey created the Female Short Term Rental Investors Facebook community, which has over 12,500 members and has proven to be a great resource to encourage, educate and empower women within the STR space.
Join in and have a listen to how Stacey St Johns is growing her short term rental through long term management
Notes
0:00 - Female Short Term Rental Investors - with Stacey St John
01:46 Stacey’s background and history.
05:23 The three fundamental components of short term rentals.
09:18 Should you transition from long term rentals to short term rentals?
12:45 Where's the best place to invest?
14:50 12500 female member Facebook Community to encourage and empower and educate each other.
19:52 How to create a winning team for your business.
Contact Info
Facebook: https://www.facebook.com/groups/911671659592801
The Short-term Rental Society: strconnections.com
LinkedIn: https://www.linkedin.com/in/staceystjohn
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
Don't forget to SUBSCRIBE! :)
Rachel's story is like many others out there. You might relate!
Rachel graduated with a lot of student debt, struggled to make ends meet, worked multiple jobs and was getting burnt out. Rachel and her husband, being industrious, were always on the lookout for ways to make extra passive income to get them through and build a future for themselves. They were lucky enough to find real estate and purchased their first investment property in 2019. It was a single-family home that they converted to a luxury rental.
Rachel fell in love with the industry and whilst working her FT JOB has since expanded her portfolio to 18 luxury rentals.
Rachel is on a lifelong journey to positively influence the financial literacy of more than 1M women in healthcare so that they may experience true financial freedom and alignment while taking their patient care to amazing new levels. She is also an instructor at REI-USA, a national real estate investing association, she’s been featured on Bigger Pockets and a new TV show on Netflix coming out early next year.
Rachel gives short-term rental gems on generating more income with fewer doors, attracting great guests, bringing value to a listing, and sticking to your brand!
I love her energy, savviness and strategy, and I’m sure you will get a ton out of this interview!
Notes
0:00 The importance of focusing on ONE guest avatar - to MAXIMISE ACCOMMODATION REVENUE
02:00 Rachel’s background and history
03:22 Unique accommodation, it’s the future
04:06 The money will look after itself as long as you’re passionate
05:43 How Rachel is expanding her unique brand
07:52 Rachel’s guest Avatar
11:01 Why it so important to focus on one niche
16:05 Having a checklist/template that you can replicate across properties
18:15 Benefits of having an avatar from a business perspective
19:59 How avatars help you mine data
22:21 What factors should you consider when starting out?
27:26 Learning opportunities in that first property
29:58 Rachel’s Netflix project
34:28 How Rachel is coaching and mentoring others that want to get into the accommodation industry
Want to get the best accommodation marketing tips before everyone else?
Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you; The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
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Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
This weeks guest on The Accommodation Show, TJ Tijani, is a seasoned short term ‘rentalpreneur’, investor and coach with extensive experience in creating innovative business and guest solutions. TJ is a mechanical engineer turned property investor and an STR manager based out of the Houston area, US.
While working in the oil and gas industry, he bought his first investment property in 2015. Between 2015 and 2017, TJ went on to complete several wholesale and fix & flip transactions. He also purchased several rental properties in the same period. In 2017, TJ discovered the short term rental strategy and hasn’t looked back.
TJ bought and remodelled his first short term rental property in November 2017. His portfolio now consists of a mix of single and multi-family properties that he buys, remodels, furnishes, and turns into full-time short term rentals. TJ now teaches and educates others on how they can do the same thing.
If you want to learn how he operates, what is working for him or just learn ideas that you could apply to your business, this episode will make you rethink the way you do things. Grab your pen and pad; Lean in and listen up to this week's episode to learn how TJ is making bank in the STR space.
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I know that you are all in different stages of business, lockdowns and life. Some are pushing forward growing, some people are stuck in lockdown, some have, ‘just had enough’, some are re-opening. The list goes on!
As much as I can’t fix my circumstances, one thing I can control is my learning.
How good is it, especially when it is free? I love the idea, that I can get someone else’ years of experience, condensed down into bit sized chunks that I can then apply to my business and my life.
I am joined by the wonderful Heather Brown, who is the co-founder & co-owner of StayLuxe Luxury Vacation. Beginning with 15 properties on day one, all of which needed to be onboarded and listed on the OTAs within 30 days. They were able to stage, photograph, and get all 15 properties up and running to schedule. Heather is a doer!
StayLuxe invests in and manages STR apartments in the skiing fields of Park City Mountain Resort, the largest ski resort in the United States. They love the idea of experiential stays, and are always looking for ways to offer opportunities for making special and lasting memories. In short, StayLuxe is where Luxury is Personal.
In this episode we deep dive into the foundations of her luxury rental success, discussing how they structure, advertise, and work within the market to stand out from their competition, whilst delivering exceptional experiences. We talk ‘destination accommodation’, experiential stays, focusing on a particular niche and how to grow an STR investment portfolio.
Show Notes
0:00 Luxury Rentals in Park City Mountain Resort
01:54 Heather Brown's experience in Short Term Rentals
02:52 Park City Mountain Resort in Utah
09:25 Finding the right-fit franchising partner
11:31 How StayLuxe is personalising luxury
14:05 Do you use your own face or your brand logo when marketing?
15:00 What to put on the "about us" page of your website
16:18 How much tech should you use in your property?
18:47 Revenue management and dynamic pricing tools
Resources
LinkedIn: https://www.linkedin.com/in/heather-brown-52802158
Website: https://stayluxe.properties
Facebook: https://facebook.com/stayluxevactionhomes/
Instagram: https://www.instagram.com/stayluxeluxuryvacationhomes/
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Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
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Strap in this week for a value packed episode, of The Accommodation Show where on simplifying revenue management.
Airlines and hotel chains employ entire teams to determine what their pricing and booking settings should be to maximize revenue. But most short-term rental (STR) hosts don’t have access to the same kind of data, nor have the resources to hire world-class data scientists. It is a huge missed opportunity that could be costing you thousands of $ a year.
So, what can you do to make more from the properties you manage?
To answer this, we are joined by the wicked smart, ultra talented Tim Speicher from Buoy. Tim is the Co-Founder/Head of Product at Buoy, a dynamic pricing platform for vacation rentals, offering automated revenue management tools for the global STR market. Prior to founding the company he was an independent revenue manager, and spent 2016-2018 with Oasis Collections. He is a wealth of knowledge on revenue management, is a great operator and he gives insights and tips that you can apply to your business.
0:00 THE FASTEST WAY TO MAKE MORE MONEY! - Are you charging your guests enough?
01:15 Introduction to Tim, his business and how he started working in Accommodation/Hotels
03:30 What skillsets Tim acquired to become a revenue manager
05:01 The similarity between event pricing and accommodation pricing
08:47 Responsive revenue management based on occupancy
10:36 Revenue knowledge applicable to every vertical in accommodation
12:33 Demand predictors for pricing
16:59 How guest behavior affects pricing
19:01 What to pick from historical pricing data
21:22 What's the real impact of having correct revenue management understanding
Resources
Website: https://buoy.us/
LinkedIn:https://www.linkedin.com/in/timothysp...
Instagram:https://www.instagram.com/buoy.us/?hl=en
Twitter: https://twitter.com/tim_speicher
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Daniel’s story is fascinating. He is young, he is ambitious and he is a true entrepreneur. Daniel has had a multi-faceted entrepreneurial journey, even importing Coopers beer and travelling Australia at one stage. Then, several years ago, Daniel got involved in the world of short-term rentals through hosting on AirBNB. As with any entrepreneur, he found a problem and then decided that he was going to fix it.
Linen! - Too much Linen!
Daniel grew frustrated at the amount of laundry he had to do and the lack of solutions that existed to help him get the job done. I am sure all of you can empathise.
Join us in this episode where we learn about how Daniel, quit his day job to build “washbnb,” a company that provides linens and laundry solutions for Airbnb hosts, vacation rental managers, and boutique hotels.
And if you’ve ever wondered what kind of linens you should buy, whether to focus on quality or durability and the best way to take care of the bedsheets and towels so that they last longer, in this podcast, we have all the answers for you.
Wishing you all a fabulous week!
Chapters:
0:00 Setting up a start-up in the short term rental & airbnb space!
6:12 What inspired Cruz to build Washbnb?
11:18 How Daniel readjusted his business to get through the pandemic
16:16 The marketing opportunity of having high-quality linens
18:32 Where to get quality, sustainable linen
20:12 Opportunities available for hosts right now that don't have access to washbnb
23:19 Understanding what's important to guests in deciding linens
27:05 How and where to get funding as a start-up in the STR space?
Contact Info
Website: https://www.washbnb.com/
Facebook: https://www.facebook.com/washbnb
Instagram: http://instagram.com/washbnb
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Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
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Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
This weeks story is worth a listen with Hayley Rachelle the Director of Operations for Pad Suites, a Short Term Rental business based in Dallas, TX
This story is a bit of a different one. Rather than focusing on Pad Suites success of scaling from 45 listings to 115, we talk about what it really takes to succeed. We explore that it isn’t an easy path, or a rosy one. Actually, for Hayley, the first year of working was non-stop without a break.
Hayley started in the short-term rental space three years ago, and at the time, the business only had 45 listings. Since then, they have outlasted the pandemic, and as of 2021, they have over 115 rental properties, across the United States, which Hayley is managing.
We talk about how it is crucial to work ON rather than IN your business. Hayley helps us re-examine some hard questions, gives advice on how to work on your business, and bursts some common misconceptions in this space.
Big thanks to Hayley for joining us and sharing our story
0:00 What does it really take to get into the Accommodation/AirBNB industry?
01:27 Hayley’s journey, how she got into the business, and what she’s doing at the moment.
04:58 Empowering your staff to do job FOR you
09:37 Determining what you’re going into business for
14:55 How to scale your STR business without getting burned out and why it's crucial to document your processes
20:09 Hayley’s tips for working ON rather than IN your business
22:24 Sacrifices have to be made in order to live the dream
Instagram: @hayley_rachelle
Consulting: Clarity.fm/airbnbautomated
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Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
Now that the breakfast is ready and the beds are made, it is time to turn to marketing your bed and breakfast, but how? We have come to the end of the Around The Country Series - we will revisit at the end of the year. To round up the season I have a humble interview with Rayma Jenkins. Rayma is a kindred spirit, she and her husband run the beautiful, homey, Cobden Gardens BnB. Cobden Gardens is nestled in the stunning Hawke’s Bay region. They are known for their hospitality, where guests can enjoy generous countryside breakfasts, lazy city walks, and dreamy sunsets.
In this episode, Rayma and I dive into a discussion of how Bed and Breakfasts can better market themselves, understand the changes of the digital age, how to get more direct bookings, and how to go further with less marketing budget. Bed and breakfasts have changed for ever due to Covid-19 and guest expectations! Guests have higher, more specific expectations and want the 'full' travel experience. Guest not only want to be looked after, but also to be guided by their host who is an expert in their area.
I hope you enjoy watching/listening to this episode as much as I did putting it together.
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Things that will help you; The Accommodation show: https://www.theaccommodationshow.com The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X Need more direct bookings - reach out to us here: https://www.ibooked.online Want to level up your business? Request a 1-on-1 call: https://clarity.fm/bartsobies
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
I got to talk to Michael Sjogren who is a true entrepreneur and ‘rule breaker’. He has been working in the Short Term Rental space for many years and through his networks has recently branched out into hotels. He is the extraordinairy host of the Short Term Rental Secrets Podcast and founder of the Short Term Rental Secrets Mastermind. Not only is Michael a great entrepreneur & innovator, but he is genuinely a top bloke who shares his experience to try and help others!
For context, Michael and his wife Krysten founded ‘Occupied’, a national short-term rental investment and management company in 2017, as a vehicle to build passive income so they could stop trading away time from family for a paycheck. They are based out of Boston, MA, and currently have a portfolio of 43 short-term rental properties across four states including 2 boutique hotels on Boston’s north shore.
In this impactful conversation, Michael gives a blueprint of how to think about entrepreneurship in different ways. We uncover what it takes to transition from short-term rentals to a boutique hotel, as well as, sharing handy tips for teaming up with the community, making connections with your local groups, optimizing self-check-ins, doing charity work through your business, and delivering a true at home experience.
I hope you enjoy this episode and get some great ideas for your business.
Notes
0:00 How to setup a boutique hotel with no on-site staff?
03:15 Why did Michael choose this particular industry?
06:45 How to make the transition from going from short-term rental to a boutique hotel.
08:14 Lessons Michael learned along the way
09:14 Do the same systems from serviced accommodation, also work for a boutique hotel?
10:12 How to set expectations for self-check-in guests?
11:09 How can you go contactless (automating check-ins, lockbox, or key-less entry) without sacrificing guest experience?
13:25 Unique selling points of Michaels’s boutique hotel
17:06 How popular is the hybrid model now of turning a serviced accommodation into a boutique hotel?
21:10 What are some things to consider when figuring out your avatar?
22:40 Marketing and branding a boutique hotel, what’s important?
23:27 How to get more direct bookings
24:30 Focusing on your wheelhouse, what do you as the owner do and what do you outsource
Contact Information
Instagram: @the_airbnbguy
Hotel Instagram: @coveatrockport
Clubhouse: @MichaelSjogren
Facebook: https://www.facebook.com/groups/STRentalsecrets
Linkedin: https://www.linkedin.com/in/mikesjogren/
Website: www.STRsecrets.com
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Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
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Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
Suresh is the CEO of Innov8 Hospitality Solutions and CEO/Founder of U Hotel Group based in Wellington, New Zealand. His work focuses on helping small accommodation providers be more knowledgeable in revenue management, distribution, and marketing while building a respected brand and a profitable business.
In today’s conversation, we discuss how Suresh has been utilising his many years of senior hotel management experience to grow U Group Hotels as an industry leader in the boutique hotel space in New Zealand. We discuss the valuable lessons he’s picked up along the way, what he would do differently and what recommendations he has for anyone starting out in the boutique hotel industry today. Specifically, he delves into understanding what it takes to be crisis-ready which is essential for any organization, but more so for the accommodation industry, as we are especially vulnerable to crisis and must proactively be prepared for any and all foreseeable events.
I hope you enjoy!
Chapters
0:00 AROUND THE COUNTRY 2021 - NZ - With Suresh from the U Hotel Group!
01:29 Background and history of Suresh and his business
03:07 What it’s like living life in the fast lane, working for huge hotel companies
06:52 Chicken or egg, do you choose the business location first, or find the hotel?
09:33 What’s the best business plan for starting a boutique hotel?
11:08 How did Covid-19 change Suresh’s business?
15:05 How Suresh filled the gap with the current lack in international guests?
16:14 Some innovative packages/value adds and benefits Suresh came up with
19:13 How can we prepare for snap lockdowns and future uncertainties?
20:00 What does having a good relationship with your bank/financial institution look like?
Thank you so much for listening to the show. You can find us at theaccommodationshow.com where you'll find all the show notes, links to resources we have talked about, and transcripts from the show. I appreciate you listening and if you would like to support the show then please subscribe, leave a comment and share it with others.
Connect with Suresh;
U Hotel Group: https://uhotelgroup.com/
Facebook: U Hotel Group – https://www.facebook.com/U-Hotel-Group-102566144468646
Instagram: U Hotel Group – https://www.instagram.com/uhotelgroupnz/
Linked In: U Hotel Group - https://www.linkedin.com/company/u-hotel-group/
Personal - https://www.linkedin.com/in/suresh-subramaniam-67aa02/
I hope everyone is doing very well. I am sad today - I am almost at the end of the recordings of our Around the Country Series - and there are still some cracking interviews to come! This week's interview is no exception, where you will learn a lot from a true legend from Queensland.
Chris has worked in hotels, motels, and resorts for almost two decades, in his own words cut his “teeth, in hotels themselves.” He started his career 15 years ago in the hotel space, most recently working with the Mantra Group, before jumping ship to Expedia. He has since started his own company Switch Hotel Solutions for which he has become a highly sought-after hospitality consultant.
Today we tap into that wealth of knowledge, as he shares what the accommodation landscape looks like now in QLD, Australia and New Zealand. We learn what the industry should expect in the coming months as well as some handy OTA marketing tips. Join us for a very refreshing conversation as we rethink travel.
Hello everyone and welcome back to the Accommodation show. I am super pumped to welcome today's guest, Tara Larnach to the show. Tara is the owner and top rated super host of the historical, enchanting, sandstone, Simpson Cottage. Simpson Cottage is tucked away in the most remote corners of Bundeena, where guests can getaway for a lush, completely secluded trip-roaring adventure at one of the most scenic wilderness Airbnbs in New South Wales.
Tara shares the unique strategies she has been using to grow her business over the last decade. She's got some great money printing tips, not only on building relationships with suppliers but taking advantage of those relationships to improve customer experience, upping your game to relate better with your guest, wowing your guest with every room and achieving short term rental success.
Show Notes
03:38 How Tara's business looks like
05:41 How Tara's business did during the pandemic
07:22 How Tara thinks travel is going to change when things open up
08:03 Taking advantage of the staycation market
11: 38 Inspirational ways to package packages
Thank you so much for listening to the show. You can find us at theaccommodationshow.com where you'll find all the show notes, links to resources we have talked about, and transcripts from the show. I appreciate you listening and if you would like to support the show then please subscribe, leave a comment and share it with others.
Resources mentioned in this show
https://simpsoncottage.com.au/
https://facebook.com/simpsoncottage/
https://www.instagram.com/simpsoncottage/?hl=en
https://www.southcoastexperiences.com.au/accommodation/simpson-cottage/
https://lifeunhurried.com/slowstays/simpson-cottage/
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...
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Need more direct bookings - reach out to us here: https://www.ibooked.online
...
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...
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
In July 2019, Theron Lewis was in the process of scaling his short-term rental business when he happened upon the news, regarding a proposed ban on Airbnb in the city of Detroit, spelling doom for his business. Theron had no prior advocacy experience, but he knew he couldn't sit this one out...
Find out more in this weeks episode
Show Notes
01:07 Why is Theron I helping STR owners with regulation and why is it important?
02:07 How Theron got started with advocacy.
07:01 What Sharing Detroit is about.
18:47 Three pillars of Theron’s STR advocacy strategy.
25:55 How do you come up with a great set of regulations that most people in the community will agree with?
30:13 How important is it to be at the decision making table?
34:28 What are the benefits of STR advocacy beyond preventing a ban and harsh restrictions?
Thank you so much for listening to the show. You can find us at theaccommodationshow.com where you can find all the show notes, links to resources we have talked about, and transcripts from the show. I appreciate you listening and if you would like to support the show then please subscribe, leave a comment and share it with others.
This week we are joined by Emily Stephens who tells us about how things are going for her in Apollo Bay, Victoria. We talk about hope, optimism for the future and some key marketing ideas that will help you in your accommodation business.
Summary;
01:40 Emily’s exciting new business, ‘The Accommodation Project’
03:52 What the last 12 months have been like for The Dolphin Apartment
10:32 Changes in how people are booking
12:25 Steps we can take to prepare for snap lockdowns
13:34 Advantages of booking directly
14:04 Misconceptions around OTAs
15:02 How to best communicate with customers during snap lockdowns
16:04 Cancellation policies
18:48 Dealing with changing consumer demands in accommodation
This week we are joined by Hazel Parker who tells us about her journey at Mulberry Lodge Country Retreat in South Australia. We learn about how things are going but also how she runs her business with 100% direct bookings and leverages packages to increase her direct bookings.
Notes
01:16 - Overview and background of the Mulberry Lodge Country Retreat
07:35 - No OTAs, but doubling income, what are you missing?
10:37 - Set your hotel apart with unique amenities
10:46 - What if a third-party provider is not available?
13:18 - How to sell your packages
16:24 - Packages, where to start?
17:39 - Importance of keeping your website simple and up to date
Thank you so much for listening to the show. You can find us at theaccommodationshow.com where you'll find all the show notes, links to resources we have talked about, and transcripts from the show. I appreciate you listening and if you would like to support the show then please subscribe, leave a comment and share it with others.
To find out more about “Mulberry Lodge Country Retreat” or connect with Hazel Parker have a look here:
Website: https://www.mulberrylodgewillunga.com/
Linkedin: linkedin.com/in/hazel-parker-b3454730/?originalSubdomain=au
Twitter: https://twitter.com/mulberrylodge1?lang=en
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Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Want to level up your business? Request a 1-on-1 call: https://clarity.fm/bartsobies
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
This week we bring you a real legend from Western Australia. Martin North runs Quality Apartments Banksia Gardens and Thebnbcollection.com.au
01:22 - Martin North’s background and journey
02:51 - How well Martin North’s business has been surviving during Covid
05:07 - How Covid has changed markets in the accommodation space
06:06 - Meeting expectations of the staycation market
07:29 - Changes, upgrades necessitated by the pandemic
08:43 - Taking advantage of opportunities to work with other businesses
13:13 - What areas can we improve for next time?
16:39 - How to communicate with your customers in a crisis
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Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
One of the best things you can do to attract more guests is to create a unique brand! Have a listen to the awesome interview with Tracey Northcott where we explore all the secrets that set her business up for success.
Website links
https://www.tracey-northcott.com/
https://www.tokyofamilystays.com/
Social
https://www.instagram.com/tracey.northcott/
https://www.facebook.com/tokyofamilystays/ ---------
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Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Want to level up your business? Request a 1-on-1 call: https://clarity.fm/bartsobies...
Disclaimer: Please refer to relevant websites for latest, up to date, information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing. #ibookedonline #bookdirect #airbnb
**This weeks episode of the Accommodation Show is unmissable. If you want to push and challenge your thinking then you should give this a watch/listen.
Quite often we miss great opportunities to get more direct bookings as we put the most 'uncomfortable' sales and marketing methods on the back burner.
We will be talking specifically about direct sales. Who you can approach, how to approach them and how to discover new potential markets. To give us more perspective on this topic is Noble Crawford, who owns a successful short-term rental business, “Short Term Rentals”, and runs his own podcast “Hospitality Cashflow”.
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Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Want to level up your business? Request a 1-on-1 call: https://clarity.fm/bartsobies
Disclaimer: Please refer to relevant websites for latest, up to date information with all facts, figures and terms and conditions. Information as accurate as we could get it at time of publishing.
Patel’s EV hotel, EV human enterprise is coming up with innovative tech to make life easier for both guests and hoteliers. EV, artificial intelligence, a first of its kind, one-stop-shop, all-in-one app, and quite possibly the next game-changer in providing complete autonomous revenue management, guest satisfaction, and management of back-office operations is revolutionary.
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You may be neglecting an enormous portion of the accommodation marketplace. By overlooking or even not promoting your accessibility features, this is the market you are missing out on.
This is an episode we did as a Facebook live but we thought it was that good that we wanted to make sure you get access to it on the podcast and on YouTube. I talk to Kerry Williams who connects accommodation providers to people with disabilities seeking respite, holiday and short term accommodation. We talk about
This new and growing market
How to make your property more inclusive.
Baby boomer market that you're missing out on.
Why accessibility is the accommodation industry’s most overlooked asset.
What we mean by ensuring access for people with disabilities
And lastly, her experience in this space.
Want to get the best accommodation marketing tips before everyone else? Hit that subscribe button! This also keeps us going and creating more useful content for free!
Things that will help you;
The Accommodation show: https://www.theaccommodationshow.com
The Accommodation Owners and Managers Facebook Group: https://bit.ly/2NM3dTl
Join the mailing list with all the accommodation secrets: https://bit.ly/3aKBf3X
Need more direct bookings - reach out to us here: https://www.ibooked.online
Want to level up your business? Request a 1-on-1 call: https://clarity.fm/bartsobies
It’s a year now since Covid first started to affect countries with lockdowns. For accommodation owners, it has been a ceaseless test of resilience and adaptability to conform to ‘the new normal’. The last year has wrought with lockdowns, temporarily closures or otherwise low guest occupancy, negative revenue and making teams lean.
Our guest today is Micheal Lee, owner and managing director of “The Brighton Savoy”. Michael runs a 60 room beachside hotel in Brighton, Victoria, specialising in weddings and corporate events. In this episode narrates his unique account on how he and his team operated their hotel during the pandemic, the impact the pandemic had and continues to have on his business.
The best parts to listen for are the creative ways he and his team dealt with the numerous challenges during that period and his successful reopening strategies. This podcast is a must listen for those who are planning to re-open their properties, are affected by lockdowns, or are just unsure how to plan for the next 6 and 12 months.
If you've been looking to get into property management or to take a gander into the popular Airbnb market, but just don't know where to start, our guest today has all the answers for you, in her own words, “there is more than one way to skin a cat.”
We are joined by Julie George who has many accolades, she is a leading expert in Short Term Rentals, has had incredible success building a property management portfolio, recently selling her business “Host My Home”, for six figures. She has authored a bestseller book, “Million Dollar Host” and has done the 'full circle' of the STR Industry - starting with one bedroom, growing up to 130 properties.
She is a true legend in the STR space and is going breakdown the strategies that worked for her and how they could work for you too.
There are many angles from which to bite into the cake that is property management and Airbnbs. Our guest today is eager to let you in on the industry secrets of running a six-figure Airbnb enterprise as a property manager in the shared economy. Julie shares her experience from being a real estate agent during a flat market in Cairns and how she was able to speed past the competition using Airbnbns. She breaks down the strategies that worked for her and how they could work for you too. Julie George has many accolades, she is a leading expert Airbnb, she has had incredible success building a property management portfolio, recently successfully selling her business “Host My Home”, having built it from the ground in only 2 years. She has authored a bestseller book, “Million Dollar Host” and has done the 'full circle' of the STR Industry - starting with one bedroom, growing up to 130 properties. She has managed to retire at the prime age of 45 and she is currently touring the world, speaking, mentoring and consulting on ‘Airbnb’ and building a business on the back of the sharing economy.
This week I am super pleased to welcome back Jules Brooke from Handle your own PR. We have a great conversation around why it is the perfect time for you to learn how to start getting free editorial coverage in the media. In this episode Jules will take you through why you should be doing PR, she'll bust some PR myths and then explain the steps to handling your own PR. By the time she has finished, you'll be dying to give it a go!
Jules is a veteran of PR and marketing with over 15 years experience in PR having mastered how to talk directly to the media and cut out the middleman.
Key Learning Points
What is editorial PR? [03:15]
Essential things you really need to have before you go out to the media [06:10]
How to pick the right media, with the right message [09:44]
How to get featured for free in magazines, newspapers on radio TV, podcasts and blogs. Approaching and handling journalists [10:03]
How has PR evolved in the modern age? [13:23]
How to write a media release [13:43]
If you don't get picked up the first time, try again. [18:23]
Getting your content published in a practical way [20:40]
Marketing that lasts forever [25:32]
I am pumped to bring you this episode, where we will be talking about property management and short-term rentals.
People think projects fail at the end, but they fail at the beginning. A lack of proper planning and clear vision will most likely doom your project to failure.
Joining us today is a highly experienced Winston Perry. He lays out a clear process of property management, from point A (sourcing properties) to Z (getting them listed). He shares what you need to do to get right from the beginning. Winston is a military man, a co-founder of “YourspaceSTR” and boasts an impressive 15-year career in property management, he's definitely someone you want to be listening to.
Topics we cover:
Building it out, step by step guide to property management [03:28]
Why every accommodation owner needs to have Facebook Marketplace in their marketing strategy arsenal [09:02]
Turn-Key, Airbnb Investment Opportunities [10:12]
Source, build, manage [11:29]
The Art and Science of pricing [11:36]
Profit margin discussion with investors [12:15]
Maximizing that head to bed space ratio without compromising on functionality [21:30]
STR photography is different from just finding a real estate photographer, what sets STR photography apart? [26:17]
Shooting videos and taking photos better to sell the dream staycation. [26:22].
Separating duties within your staff and selecting a winning team [32:25]
I am pumped to bring you this episode, where we will be talking about making your accommodation stand out in a crowded marketplace. Unfortunately, a lot of companies miss the mark on what it takes to provide their guests a memorable, enjoyable experience. Joining us today, Samantha Hardcastle, the successful owner of "The Storied Experience", where we will be talking about how to bring your hospitality brand's story to life with a creative concept that appeals to guests' desires.
This weeks episode is all about the Guest Experience and how itcan dramatically affect your property's success. We are joined by Nick Ellis, where he will give you insights into how your currents guests are a whole lot more valuable than the guest you might get in future. AND While spending time and money on promotion and trying to get new customers is key, it is just equally as important to invest your resources in the experience your guests will have while at your property.
I am excited to bring you this episode as Nick Ellis is a true legend in the hospitality space. He is a tourism veteran of 20 years. He has ascended the ranks through every operational role in hotels, starting off as a room service attendant and making his way through food and beverage, front office, guest services and reservations. With this experience under this belt, he has moved into managerial and leadership and is one of the most respected entrepreneurs in this field. He is also the author of, “Business to Business Marketing, Relationships, Networks and Strategies” and sits as a judge at the Queensland Tourism Industry Council.
Positive guest experience is considered the number one criteria that travelers use to select accommodation – far outweighing price and location, positive guest experiences are profitable too. According to the Harvard Review, guests who have the best past experiences spend more compared to those who have poor experiences. Obviously happy guests can help guarantee that our accommodations revenues remain healthy.
It takes twice as long and it costs twice as much, these are words to live by according to our guest this week.
Since its launch in 2015, MadeComfy transformed into a fast-growing and multi-award-winning disrupter of the Real Estate and Hospitality market and became an official partner of Airbnb in 2019.
This episode provides actionable tips and tactics that can be implemented by your accommodation space to help you put more heads in beds. Covid, points to a structural shift that will require adaptation by the travel industry. We will all have to step away from being gathers and become hunters in order to adapt. Joined by Quirin, the fearless CEO of "Made Comfy" who in just 4 years has grown his business to great heights, discusses his background and how his life pre-covid and post-covid has changed, what he and his team are doing, how they adapted and continue to stay ahead of the game as we soldier on towards recovery.
Get the most out of email for your accommodation for 2021 -how to improve your guests experience as well as increasing your revenue.
We are joined by the wonderful Nancy McAleer. Nancy is the owner of AMI Home Rental and Co-Founder of Florida Rental By Owners an online niche vacation rental listing website, contributing writer to the VRMB - Vacation Rental Marketing Blog, and trainer at the VR Mastered Bootcamps.
Dedicated to the Book Direct movement you can find Nancy sharing her insights throughout the vacation rental industry.
This is one not to be missed!
To follow us and our other shows: theaccommodationshow.com
Show notes here: https://www.ibooked.online/how-to-make-more-money-from-email-in-accommodation-with-nancy-mcaleer/