Growing Your Dental Business Show: Recent Episodes
eAssist Dental Solutions
The purpose of the Growing Your Dental Business podcast is to interview the consultants within the eAssist Dental Solutions Consultant Network so they can share what they do and give advice and tips to dentists and their teams. This podcast is for informational purposes only. We’re not giving any tax or legal advice. We’re not covering all details, conditions or requirements. Laws, strategies and materials are subject to change, and we may or may not update this podcast or presentation. All clients and others should independently confirm all information and work with their professional advisers to identify and implement recommendations appropriate in their particular circumstances.
When referrals begin to slow down, most specialty practices assume they have a marketing problem. But what if the real opportunity isn't finding more referrals, it's strengthening the relationships you already have?
In this episode of the Growing Your Dental Business Podcast, Jacquelyn sits down with Manuella "Mani" Felix, Founder of LIVV Dental Consultants, to discuss how specialty practices can create sustainable growth through stronger referral relationships, exceptional patient experiences, and seamless continuity of care.
As both a consultant and co-owner of a successful specialty practice, Mani shares practical strategies that practices can implement immediately to improve communication, reduce referral leakage, and build lasting trust with both patients and referring doctors.
In this episode, you'll learn:
✔️ Why slow referrals aren't always a marketing problem.
✔️ What "continuity of care" really means and why it's essential for specialty practices.
✔️ How referral leakage impacts patient care and practice growth.
✔️ The importance of creating strong relationships with referring doctors and their teams.
✔️ Why every specialty practice should have a Referral Champion.
✔️ How communication, trust, and timely follow-up create loyal referral partners.
✔️ Simple ways to improve the patient experience from the moment a referral is received.
If you're a specialist, practice owner, office manager, or anyone responsible for growing a dental practice, this conversation is filled with practical ideas you can start using right away.
To learn more about referral development, specialty practice growth, consulting services, speaking engagements, and upcoming study clubs, connect with Mani:
Website:https://livvconsultants.com
Email: consultantmani1@gmail.com
Follow LIVV Dental Consultants on social media for educational content and upcoming events.
Thanks for listening, and until next time, keep growing your practice, building meaningful relationships, and making a difference for every patient you serve.
In this inspiring episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Miranda Beeson, MS, BSDH, Director of Education and Lead Practice Coach at ACT Dental. With over two decades of experience in clinical care, administration, and leadership coaching, Miranda shares how dental practices can create true alignment, develop smart habits, and foster a culture that leads to both profitability and joy.
Miranda draws powerful parallels between life on the volleyball court and success in the dental office, reminding us that when every player knows their role, trusts their team, and stays aligned with shared goals, the results are unstoppable.
Together, Jacquelyn and Miranda unpack:
- What alignment really looks like inside a thriving practice, and how a lack of it holds teams back
- Smart, simple habits dental teams can implement right away to reduce stress and increase performance
- How education, data, and coaching help transform practices from surviving to truly thriving
This conversation is full of encouragement, practical wisdom, and tangible steps to help your team move forward with confidence and purpose.
About the Guest:
Miranda Beeson, MS, BSDH, is a respected dental industry leader, educator, and coach who helps dentists and their teams create aligned, profitable, and fulfilling practices. She’s certified in DISC, Driving Forces, and Emotional Intelligence, and currently serves as Director of Education and Lead Practice Coach at ACT Dental. Miranda lives in Virginia with her husband, Chuck, and their three children, Trent, Mallory, and Cassidy, where they can often be found playing volleyball or enjoying life by the water.
Ready to develop aligned, smart, and healthy habits in your own practice?
Join the Best Practices Association, a thriving community of growth-minded dental professionals, through the app or online atjoin.actdental.com.
And if your practice could use expert support with dental billing and insurance collections, let the team at eAssist Dental Solutions help you collect 100% of what’s rightfully owed. Visitdentalbilling.com to learn more.
In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley talks with Andrés Romero, ChFC®, CFP®, founder of E2E Financial, about what it really means for your net worth to reflect your hard work.
Andrés shares how he helps dentists escape the financial malaise, that feeling of working harder but not getting ahead, by aligning personal financial goals with practice performance. Together, they explore practical steps to build clarity, efficiency, and long-term financial confidence.
You’ll also hear how eAssist Dental Solutions supports that mission by saving practices both time and money through expert billing and A/R management, helping dental teams focus on what truly matters: patient care and growth.
Key Takeaways
- Spot the early warning signs of “financial malaise.”
- Align your practice systems with your financial goals.
- Learn how ROI isn’t just about money - it’s also about time.
Resources & Links
Schedule a free initial consultation with E2E Financial.
Read more on the Dental Insights blog. (new articles every other Wednesday & Thursday)
Learn more about eAssist:https://dentalbilling.com.
Even the best systems can crumble if the team behind them isn’t functioning at its best. In this episode, host Jacquelyn Hurley talks with Jonathan Bonanno, organizational psychologist and CEO of ZIA, about how to fix the people problems that hold practices back, including communication breakdowns, unclear roles, and high turnover.
Jonathan shares how psychology-driven leadership and emotionally intelligent systems can help teams work better, feel more confident, and create thriving, human-centered cultures.
You’ll learn:
- How to uncover what’s really holding your team back
- Why psychology is key to stronger leadership and team performance
- What makes lasting change stick beyond training day
Your people are your most significant investment.
To strengthen your team systems, visit talentbyzia.com.
To strengthen your financial systems, partner with eAssist Dental Solutions, the nation’s leading dental billing company and proud sponsor of this episode. Learn more at dentalbilling.com.
Running a dental practice today comes with more challenges than ever—staffing shortages, regulatory compliance, patient expectations, and the pressure to maintain financial stability. But what if efficiency could be the key to reducing stress and building stronger teams?
In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Mary Govoni, an internationally recognized speaker, consultant, and co-host of The Compliance Divas Podcast. With over 50 years of experience as a Certified Dental Assistant, Registered Dental Hygienist, educator, and staffing service owner, Mary has dedicated her career to helping dental teams improve compliance, ergonomics, and efficiency.
Together, Jacquelyn and Mary unpack:
- The real impacts of staffing shortages on morale, patient care, and compliance
- How specialized services in revenue cycle management can lift the burden from dental teams and allow them to focus on what matters most - patients
- Why outsourcing isn't a weakness, but a smart strategy for long-term success and sustainability
- Practical steps dental practices can take today to work smarter, no harder
Mary reminds us that great systems make great teams even better, and that efficiency isn’t just about productivity - it’s about protecting teams, enhancing patient experiences, and helping the practice's health.
Connect with Mary GovoniStay up to date on the latest compliance insights by subscribing to The Compliance Divas Podcast, where Mary and her colleagues share weekly updates on infection control, OSHA, HIPAA, and regulatory trends.
You can also reach Mary directly at mary@marygovoni.com.
Resources to Reduce Stress & Increase EfficiencyIf today’s conversation resonated with you, here are three powerful partners that can help you strengthen your practice systems:
eAssist Dental Solutions -The nation’s leading dental billing company, providing revenue cycle management so your team can focus on patient care.
Practice Booster – Coding and compliance expertise at your fingertips, helping you maximize reimbursement and reduce costly errors.
Unitas PPO Solutions – PPO contract negotiation and credentialing experts who can simplify insurance participation and increase reimbursement.
These specialized services are designed to help practices thrive with less stress and greater success.
Running a dental practice means balancing patient care with the demands of business—and sometimes the systems and workflows behind the scenes just don’t keep up. In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Sadie Stewart, President of Office Swell, to talk about how practices can overcome bottlenecks, adopt the right technology, and build confidence in their systems.
With extensive experience in both clinical and business operations, Sadie helps dental teams identify their core values, streamline their workflows, and implement customized solutions that improve patient care and profitability. From automating insurance verification to embracing AI and digital tools, Sadie shares practical strategies to help teams simplify their processes and stay ahead of industry changes.
What you'll learn in this episode:
- The most common workflow issues Sadies sees in dental practices - and how to fix them
- Why insurance verification is often the biggest bottleneck - and what to do about it
- How practices can benefit from embracing automation and all-in-one platforms
- A real-world success story of a practice that transitioned from paper-based to fully digital systems
- Why continuing education and team training are critical for long-term success
- How consultants like Sadie evaluate new technology and help practices make smart investments
Connect with Sadie Stewart
Want to learn more about how Sadie can help your practice or connect with her for consulting? You can find her at OfficeSwell.com, and @dexus.sadie.stewart on Instagram.
Sadie is always happy to be a resource and share her insights on technology solutions, workflow efficiency, and team empowerment.
Brought to You by eAssist Dental Solutions
Even the best workflows can break down if billing and collections aren’t running smoothly. That’s where eAssist Dental Solutions comes in.
Ready to simplify your billing and strengthen your revenue cycle? Visit dentalbilling.com to learn how eAssist can partner with you.
Confidence comes from having the right support - and the right solutions. Tune in to this episode and discover how to optimize your workflows, embrace technology, and guide your practice toward long-term success.
Running an oral and maxillofacial surgery (OMS) practice is no small feat. Between managing workflows, training staff, and ensuring consistent patient care, things can quickly shift from organized to overwhelming.
In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Scott E. Graham, MHA, FACMPE, FAADOM, a nationally recognized OMS practice management expert and founder of SOMSA. Scott helps OMS practices across the country solve operational challenges through practice analysis, workflow improvements, checklists, and well-designed policies and procedures.
You’ll learn:
- What a practice analysis is - and how it uncovers growth opportunities
- Why checklists aren't "too simple," but absolutely essential in busy practices
- How policies and procedures drive accountability, consistency, and scalability
- The biggest operational mistakes OMS practices make (and how to fix them)
Scott shares practical, real-world strategies that bring structure and clarity to OMS practices, helping them run more efficiently and profitably.
If you’re ready to bring more clarity and structure into your own practice, don’t miss this conversation!
Listen now and subscribe to Growing Your Dental Business wherever you get your podcasts.
Learn more about Scott Graham and OMS practice management at https://www.omsconsultingfirm.com/.Or reach out to him directly at scott@omsconsultingfirm.com.
And a special thank you to our sponsor, eAssist Dental Solutions - the nation’s leader in dental billing and now offering medical billing support for dental practices. Discover how eAssist can help you streamline your revenue cycle at www.dentalbilling.com.
In this insightful episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes Rusty Curtis, CEO of Lumn and author of The Book on Dental Marketing.
Rusty shares why so many practices fall short of their marketing goals, the difference between strategy and tactics, and how to avoid “whack-a-mole” marketing. He explains why culture, patient experience, and authentic branding form the true foundation of successful marketing, and why skipping these steps often leads to wasted dollars and missed opportunities.
From competing with large corporate dental chains to making the most of a limited marketing budget, Rusty provides practical, real-world advice for both independent practices and multi-location groups.
Whether you’re a new practice owner or a seasoned dentist looking to refine your approach, this episode is packed with actionable takeaways to help you grow with purpose and attract the patients you most want to serve.
If you’re ready to attract more of your ideal patients, Rusty Curtis is offering a free consultation to assess your goals and see how Lumn can help. Visit getlumn.com to schedule your consultation today.
And remember, marketing is only part of the success equation. This podcast is proudly sponsored by eAssist Dental Solutions, the nation’s leading dental billing company. While Lumn takes care of your marketing, eAssist handles the busy work of dental billing, ensuring you collect 100% of what’s rightfully owed. Learn more at dentalbilling.com.
Stronger marketing + stronger collections = a stronger practice.
Are you ready to take the mystery out of medical credentialing in your dental practice? In this episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes Dondra Edwards, founder of Transition Acceleration Group, to break down the credentialing process and why it’s the key to unlocking successful medical billing.
With over 15 years in the healthcare industry, Dondra has helped dental and medical providers nationwide navigate provider enrollment, payer applications, and compliance standards. She specializes in helping dentists get credentialed to bill medical insurance - a crucial step that too many practices overlook.
In this episode, you’ll learn:
- The key differences between dental and medical credentialing - and why it matters.
- Which payors are most challenging, and how to navigate them
- The #1 factor that makes a dentist successful with medical billing
- Why credentialing errors are a top reason for claim denials - and how to avoid them
Dondra also shares actionable insights for dentists who want to expand patient care, reduce out-of-pocket costs for patients, and open the door to a new revenue stream through medical billing.
Credentialing is the foundation of clean claims and successful medical billing. Without it, even the best billing team can’t get you paid.
If you’re ready to simplify your medical credentialing and start submitting clean medical claims:
- Connect with Dondra at moreinfo@transitionag.com to discuss your credentialing needs.
- Partner with eAssist Dental Solutions to ensure your dental and medical billing workflows are seamless, compliant, and revenue-focused.
In this episode, Kristie Boltz shares how dental practices can attract high-value patients by building a “first class cabin” - where marketing is something you do, not something you buy. She breaks down practical strategies to identify and cultivate your ideal patients, improve marketing ROI, and create a team culture that supports long-term growth. Kristie challenges the idea of marketing as a one-time spend, reframing it as a daily habit rooted in team engagement, systems, and accountability. Whether you're just starting or scaling your practice, this conversation will inspire you to think differently about marketing—and empower your team to play a winning role in it.
To learn more about Kristie’s upcoming 3-hour course on “Your 1st Class Cabin” as well as her 6-week CMO Academy, where you can take your entire team and turn them into a Chief Marketing Officer. Visitmydentalcmo.com for more information.
This episode is brought to you by eAssist Dental Solutions, the nation’s leading dental billing company. Just like marketing works best when your whole team is engaged, your collections thrive when your systems are strong and your team is supported. eAssist helps practices collect 100% of what’s rightfully owed, reduce insurance aging, and create the financial clarity needed to grow with confidence.
And if you’re ready to strengthen your billing the way Kristie helps practices strengthen their marketing, visit dentalbilling.com to learn more about partnering with eAssist.
Welcome back to another episode of Growing Your Dental Business! In today’s episode, host Jacquelyn Hurley is joined by Sophia Dunkley, a trailblazer in dental practice coaching with over 25 years of experience. Sophia is known for her innovative strategies that transform dental office dynamics and increase profitability through improved case acceptance, leadership, and patient engagement.
Sophia takes us through her journey into dentistry, sharing how she started from working in a dental office to becoming a certified leadership coach and trusted speaker in the industry. She also walks us through her approach to coaching dental practices, emphasizing the importance of people, processes, and profitability.
Throughout the episode, Sophia covers key topics such as:
- How to create strong leadership and communication within a dental team
- Tips for improving patient scheduling and ensuring treatment plan commitment
- Strategies for boosting profitability by optimizing case acceptance and implementing effective revenue-cycle management
Additionally, Sophia shares her expertise on leadership assessments and how they can help dental leaders improve their effectiveness and create a thriving, patient-first culture.
Special Call-to-Action:
Are you ready to improve your practice’s profitability and leadership? VisitThe Practice Navigator to schedule a complimentary discovery call with Sophia Dunkley. Or text eAssistRCM to 3475779102 to get started!
Sponsored by eAssist Dental Solutions:
If you’re looking for a way to streamline your practice’s billing and optimize cash flow, eAssist Dental Solutions can help! Their team of experienced dental billers is here to support you by submitting clean claims, reducing denials, and ensuring your practice stays financially healthy. VisitDentalBilling.com to learn more.
Join us for this insightful conversation and gain valuable tools to elevate your practice to new heights!
If communication is a “soft skill,” it’s also the hard truth behind great leadership and patient trust.
In this powerful episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes international speaker and author Dana Watson, creator of Married to Dentistry, for a heart-to-heart about what your dental team says, how they say it, and why it matters more than ever.
With over 20 years of experience in the dental field and a passion for helping teams thrive, Dana unpacks how elevated communication can transform not only your team culture but also your patient experience and case acceptance.
You’ll learn:
- The #1 communication tip every dental team needs now
- What it means to "elevate your language" chairside and in the back office
- How team members can show up as leaders - no title required
- Simple shifts in words, energy, and intention that build trust with patients and one another
Whether you're a dentist, office manager, or team member, this episode will inspire you to speak more intentionally, lead more authentically, and grow stronger together.
Ready to bring Dana into your practice for team communication training or a Five Voices deep dive?
Email her directly at info@danaspeaksdental.com to connect.
Most dentists think ROI starts with a Google click and ends when the phone rings, but what if the real return comes months (or even years) later?
In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Xana Winans, founder of Golden Proportions Marketingand creator of the SMART ROI method, to challenge the way dental practices approach marketing. From uncovering the myths that make marketing feel like a waste to sharing how to measure real patient loyalty and long-term value, Xana offers practical strategies to help practices stop guessing and start growing.
She also shares how her team helps dental offices track performance throughout the patient journey, right down to collections, and why your front desk may be impacting your ROI more than you think.
So… If you’ve ever thought, “Marketing doesn’t work for my practice,” this episode will change your mind, and your results.
Visitgoldenproportions.com and schedule a free marketing consultation right from her contact page.
Special Offer: Mention this podcast when setting up your first consultation, and Xaña will waive the $550 setup fee to test-drive Smart Market Dental for three months, an incredible opportunity to measure what’s working in your marketing.
Is your dental practice busy, but not as profitable as it should be? Are you constantly putting out fires and feeling like everything falls on your shoulders? You’re not alone, and today’s guest has the clarity and solutions you’ve been looking for.
In this episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes dental business strategist and coach Melinda Heryford, founder of The Practice Implementers. With over 30 years of experience and an MBA from UC Davis, Melinda shares how she helps overwhelmed dentists and their teams move from chaos to clarity by focusing on the vital 20% of actions that generate 80% of the results.
From leadership systems and team accountability to schedule control and profitability leaks, this episode is packed with insights you can implement right away to take back your time and boost your practice’s bottom line.
In this episode, you'll learn:
- Why so many dentists feel stuck in reactive mode and how to lead more proactively
- What it takes to create team alignment, consistency, and follow-through
- How to hold your team accountable (without micromanaging!)
- The systems every practice should have in place to calm the chaos and increase efficiency.
- Why your schedule may be the most significant profit leak, and how to fix it
- What it means to have a leadership team and how even small practices can build one
- The one wildly important goal your team should be focused on every week
Featured Guest:
Melinda Heryford, MBA
Founder of The Practice Implementers
Email: melinda@melindaheryford.com
Website:melindaheryford.com
Melinda is offering listeners a complimentary Practice Health Assessment, a $1,000 value, to help you identify where your practice is leaking profits and where your best opportunities for growth lie.
You’ll also get an invitation to her next Practice Masterclass, which will be held September 10, 2025, titled “Road to Detection for Clinical Teams,” where she’ll dive deeper into actionable strategies to increase clarity, team performance, and profitability.
To schedule your assessment or learn more, email melinda@melindaheryford.com.
What if the success you’re striving for in your practice isn’t about working harder, but about uncovering what’s holding you back? In this powerful episode of the Growing Your Dental Business podcast, host Jacquelyn Hurley welcomes Sandy Baird, MBA, dental practice advisor and industry veteran with over 40 years of real-world experience.
Sandy shares practical strategies for overcoming the inefficiencies that quietly eat away at your profits and morale. From financial leaks to front desk inefficiencies, to outdated systems and gaps in patient communication, Sandy breaks down what matters most when running a business-minded dental practice. You’ll walk away inspired and ready to take ownership of your systems, your team, and your bottom line.
Want to take your practice to the next level? Visitbairdconcepts.com and mention this podcast to receive 30% off Sandy’s Comprehensive Practice Evaluation or a Team Development Day.
And don’t forget—if your practice is ready to outsource dental billing to a trusted partner, head over todentalbilling.com to learn how eAssist Dental Solutions can help you collect 100% of what you’re rightfully owed.
Reach out to Sandy at sbaird@bairdconcepts.com
Hiring an associate should make your life easier, not harder. Yet, a staggering 75% of associate hires in dentistry fail, often within the first year. In this eye-opening and solution-driven episode, Bryton Nield joins us to unpack why that number is so high - and what private practice owners can do to get it right.
As the CEO of Dentist Partner Pros, Bryton brings a proven system for hiring, onboarding, and retaining high-performing associates. Whether you're already in the hiring process or just starting to wonder if your practice is ready, this episode delivers a practical blueprint for success.
Key Takeaways:
- The two critical factors every practice owner must assess before hiring
- Four pillars of practice readiness: patient load, production, space, and financials
- Why most associate relationships feel like "just trying it out" - and how to avoid that trap
- What it really costs to hire the wrong person
- How to create a hiring process that leads to long-term synergy
- Tips for onboarding that actually build loyalty and reduce turnover
Take the Free Associate Readiness Quiz
Find out if your practice is truly ready for an associate:
https://dentistpartnerpros.com/associate-readiness-quiz
Discuss your unique situation one-on-one with Bryton.
Email: bryton@dentistpartnerpros.com
Website:www.dentistpartnerpros.com
In this episode, Jacquelyn Hurley welcomes Tiffany Wuebben, RDH, a powerhouse hygienist, entrepreneur, speaker, and founder of The Hygienepreneur, who’s on a mission to bring sparkle, strategy, and sustainability to dental hygiene departments across the country.
From her Ritz-Carlton-inspired approach to patient experience to the systems she’s developed for boosting hygiene production without burnout, Tiffany shares her heart and hustle. You’ll walk away with practical ideas for creating a hospitality-driven culture, strengthening your team’s connection, and turning your hygiene department into a true growth engine.
Special Gift for Listeners:
Get Tiffany’s book Hygienepreneur absolutely FREE!
This digital download is available for a limited time to podcast listeners.
Click here to access your free copy.
Prefer a physical copy? You can grab both Hygienepreneur and Culture Catalyst on Amazon.
Stay Connected with Tiffany:
- Website:www.thehygienepreneur.com
- Culture Training:www.culturecatalystbook.com
- Email: tiffany@thehygienepreneur.com
- YouTube:The Hygienepreneur
Are patient past-due accounts slowing down your dental practice? In this episode, we sit down with Ron Cash of Transworld Systems Inc. (TSI) to explore how automation can help your practice recover more from your patients, faster, and at the lowest possible cost.
Discover proven methods to:
✅ Resolve past-due patient accounts efficiently
✅ Improve cash flow & reduce bad debt
✅ Seamlessly integrate collections with your existing dental software
✅ Leverage TSI’s partnership with the Michigan Dental Association for exclusive discounts
Don’t let outstanding accounts impact your bottom line—tune in now to learn how to streamline your collections process!
You can connect with Ron by calling 877-RON-CASH—it’s that easy!
Hiring and training the right dental team members is one of the biggest challenges dental practices face. Host Jacquelyn Hurley welcomes Jennifer Paxton and Dr. Sten Ericson of Pathway Dental Solutions to share their innovative approach to building efficient, high-performing teams.
Jennifer, a dental industry leader with over 25 years of experience, and Dr. Ericson, co-founder of Pathway Dental Group, reveal how their First 400 Program streamlines hiring and training, ensuring new team members become productive quickly, whether they have dental experience or not.
They also discuss:
- How to hire for willingness to learn over experience
- Strategies to systematize training and avoid the "unicorn hire" trap
- The mindset shifts that help doctors become $1M+ producers
- Why transparency and accountability create stronger, more efficient teams
If you're looking for a proven framework to optimize your dental team and grow your practice, this episode is packed with actionable insights!
Connect with Jennifer & Dr. Sten atPathwayDentalSolutions.com or email connect@pathwaydentalsolutions.com.
Sponsored by eAssist Dental Solutions – helping practices collect 100% of what’s rightfully owed. Learn more atDentalBilling.com.
Tune in now and take your dental practice to the next level!
Managing a dental practice is more than delivering excellent patient care, it's about building and maintaining a strong, engaged team. However, with changing employment laws, high turnover, and workplace culture challenges, HR can quickly become overwhelming for dentists and office managers.
In this episode of Growing Your Dental Business, I sit down with Alan Twigg, co-owner of Bent Erickson & Associates, which has helped thousands of dentists navigate the complexities of HR and employment compliance.
Alan shares insights on:
- The biggest HR challenges dental practices will face in 2025
- How changing labor laws impact your team and compliance
- Strategies for attracting and retaining top dental talent
- The importance of an up-to-date employee handbook
- Training resources like People Power to empower dental leaders
HR doesn’t have to be a headache. Learn how to create a stress-free, legally compliant, and thriving workplace with expert guidance.
Listen now and take the first step toward a stronger dental team!
In this episode of Growing Your Dental Business, we explore how Virtual Assistants (VAs) can lighten the load for dental teams, improve efficiency, and help practices run more smoothly, without hiring more in-office staff.
Join us as we chat with Rebecca Herring, a seasoned dental coach and expert in practice optimization, who shares how Virtual Assistants can reduce burnout, improve patient experience, and maximize profitability.
Key Takeaways:
-
Boosting Efficiency & Reducing Burnout - Virtual assistants handle administrative tasks such as scheduling, insurance verification, and patient follow-ups, allowing in-office teams to focus on patient care.
-
Cost-Effective Support – Many virtual assistants operate offshore and provide high-quality service at a lower cost ($11-$15/hour).
-
Implementation Success – Rebecca’s practice strategically assigned VAs to specific "lanes" such as insurance verification and scheduling, optimizing workflow across three locations.
-
Signs that Your Practice Needs Help – If your team is overwhelmed, calls are missed, or administrative tasks are piling up, it might be time to consider virtual assistants.
Want to explore virtual assistants for your practice?
Rebecca is offering a complimentary consultation - contact her at rebecca@yourtdcoach.com.
Welcome to another inspiring episode of the Growing Your Dental Business podcast! Join host Jacquelyn Hurley as she sits down with Laci Philips Newland, a dynamic speaker, coach, and founding partner of Practice Dynamics. From her early days as a chairside assistant to becoming a sought-after consultant, Laci has mastered the art of helping dental teams thrive.Laci shares her journey in this episode and reveals the key elements of creating a balanced and successful dental practice. Discover why leadership matters, how to address blind spots in your practice, and why investing in a coach can be the game-changer your team needs. Laci also introduces us to her innovative new software, DYVA (Dynamic Virtual Assistant)—a cutting-edge tool where dentists and office managers can log in to find solutions and systems for every aspect of their practice. With DYVA, answers to your practice management questions are just a click away.Whether you're a dentist focused on clinical excellence or a leader seeking to empower your team, Laci’s insights and tools will inspire and equip you with practical strategies to elevate your practice. Tune in to learn how systems, leadership, metrics, teamwork, and technology like DYVA can transform your practice into a thriving success. Don’t miss this conversation with actionable advice and motivation to help you grow your dental business!Reach out to Laci at laci@practicedynamics.net. To learn more about eAssist Dental Solutions, please visit https://shorturl.at/LjEX7.
In today's episode, we're thrilled to welcome Kay Hickey, a seasoned dental industry expert with over 30 years of experience as a licensed dental assistant, educator, and clinical efficiency consultant. Her expertise spans the critical areas of organization, inventory management, and team productivity—all of which contribute to a more profitable and less stressful practice. Kay offers actionable steps for quickly resolving disorganization and inventory mismanagement. Her methods improve profitability, productivity, and patient and team satisfaction.
If Kay’s approach to clinical efficiency inspires you and you would like to learn more, Kay is offering a free pre-discovery call! Don’t miss the chance to explore how streamlined workflows and lean inventory management can transform your practice. Contact Kay at kay@zirc.com, or you can call her at 763-251-3029.
To learn more about eAssist Dental Solutions, please visit https://shorturl.at/h6bUX.
Are you seeking to improve your patients' experiences and streamline your practice? Join us for a conversation with Jessica Martin, a specialist in patient experience and operational efficiency. This episode explores the psychology behind patient care, tips for designing smooth workflows, impactful design insights, and strategies for handling insurance challenges to enhance profitability. Full of practical advice, this discussion is ideal for dentists aiming to elevate their practices.
Ready to learn more?
Connect with Jessica at martinmanagementllc.com or reach out via email at jessica@martinmanagementllc.com.
To learn more about eAssist Dental Solutions, please https://shorturl.at/h6bUX.
Are you seeking to improve your patients' experiences and streamline your practice? Join us for a conversation with Jessica Martin, a specialist in patient experience and operational efficiency. This episode explores the psychology behind patient care, tips for designing smooth workflows, impactful design insights, and strategies for handling insurance challenges to enhance profitability. Full of practical advice, this discussion is ideal for dentists aiming to elevate their practices. Ready to learn more? Connect with Jessica at martinmanagementllc.com or reach out via email at jessica@martinmanagementllc.com.To learn more about eAssist Dental Solutions, visit https://shorturl.at/LjEX7.
In this episode, we’re joined by Adrian Lefler, CEO of My Social Practice, a leading dental marketing company. Adrian dives into how AI is transforming the way dental practices engage with patients and grow their businesses. He breaks down the key ways AI is shaping dental marketing, the trends practices need to stay ahead of, and shares real-life examples of AI’s impact on dentistry today. Adrian also addresses concerns about AI replacing jobs and explains how AI is a powerful tool to enhance, rather than replace, the valuable work of dental teams.
Are you curious about how Conversational AI can help your practice? Learn more about Hello Annie, a cutting-edge AI tool that answers missed calls and manages web chat for dental practices. Visit mysocialpractice.com or www.helloannie.co to explore how it works firsthand!
To learn more about eAssist Dental Solutions, visit https://shorturl.at/h6bUX.
Do you need help optimizing your dental practice's operations, maximizing revenue, and ensuring compliance? Join us as we welcome Elaine Houle, a seasoned dental practice consultant with over 28 years of experience. In this episode, Elaine shares invaluable insights on streamlining processes, establishing clear leadership roles, and safeguarding your practice's financial health.
To learn more about eAssist Dental Solutions, please visit https://shorturl.at/h6bUX.
Join us for an inspiring conversation with Janice Hurley, Dentistry's Image Expert on Personal Presence. With over 30 years of experience helping dental professionals transform their practices through confidence and professional excellence, Janice shares her insights on what it means to be bold and brave in dentistry today and how embracing these qualities can lead to a happier, healthier team and better patient relationships.
We’ll explore the key differences between self-esteem and self-confidence, how dental professionals can cultivate both, and practical steps doctors can take to ensure their practice thrives in today’s challenging environment. Tune in to learn how to elevate your presence, build a more joyful work culture, and take bold steps toward lasting success!
Looking for a happier, healthier practice? Book a 30-minute complimentary consultation with Janice Hurley today. You can find her on her website at www.janicehurley.com. Let her help you transform your practice and achieve lasting success.
To learn more about eAssist Dental Billing, visit https://shorturl.at/h6bUX.
In this episode of the "Growing Your Dental Business" podcast, we're joined by Dayna Johnson, a dental practice management expert and founder of Novonee. Dayna shares invaluable insights on cultivating an open-minded team ready to embrace new technologies and best practices. She discusses the importance of mastering dental software, retaining both patients and team members, and how to give patients what they need and want, especially when it comes to online scheduling. Whether you're looking to build your dream practice or enhance your current operations, Dayna offers practical tips and tools to transform how you run your practice.
To learn more about eAssist Dental Solutions, visit https://shorturl.at/h6bUX.
Ready to stir up some serious success in your dental practice? In this episode, Heidi will share her expert recipe for financial success, from uncovering hidden revenue streams to crafting a vibrant office culture by making your team feel appreciated and motivated. Learn how to plug those pesky revenue leaks, monitor crucial metrics, and implement strategies to boost your profits.
And here’s the big surprise: Heidi has developed a revolutionary coaching app packed with everything you need to make a clear business plan, gain personal development, understand your financials, and more. Download it now on Google Play or the App Store by searching for "Coach Heidi Mount."
Connect with Heidi on Instagram @HeidiMountDentalCoach and email her at Heidi@CoachingDentist.com for more insights.
To learn more about eAssist Dental Solutions or to schedule your complimentary consultation, visit https://shorturl.at/h6bUX.
Samantha Jones, often referred to as the "Marie Kondo of Dentistry" for her unique approach to organizing dental practices, is a highly respected professional speaker, dental consultant, and software creator. Her insights on intentional living, organizational challenges, and the power of gratitude offer invaluable lessons for dental professionals seeking to enhance their practice's efficiency and workplace culture.
In this episode, you'll learn:
-
The common organizational challenges faced by dental practices today
-
How Samantha's CreateWise software helps practices streamline operations and improve communication
-
Actionable tips for enhancing organization and efficiency in your practice, even if you're not ready to implement a new software
This software serves the "people side" of your business! Join the Cre8Wise Movement and learn how this unique approach can help your dental business thrive!
Email jason@cre8wise.com for a demo of this incredible task management software.
To learn more about eAssist Dental Billing, visit https://shorturl.at/h6bUX.
Ever wondered how working with athletes can help you run a dental practice? Dr. Dave Striegel, a seasoned performance psychologist, brings his expertise from the world of professional sports to the dental industry. In this episode, he delves into the parallels between athletic and dental practice performance, exploring strategies for enhancing team dynamics, leadership, and stress management. In this episode, he reveals how to transform dental teams into high-performing units, focusing on building strong cultures and overcoming common challenges that will enhance leadership, boost staff morale, and drive practice growth. You can find Dr. Dave at www.drdavestriegel.com where you can join his exclusive Empower and Excel Group Coaching program specifically geared toward Dental Office Managers and Team Leaders.
To learn more about eAssist Dental Solutions, visit https://shorturl.at/h6bUX.
Every dental practice has untapped potential, and Brenda McNulty is here to help you find it. Brenda introduces her unique approach to dental consulting by discussing the difference between a consultant and a fractional training officer. Ongoing support is key. Brenda offers a fraction of her time in every office ensuring her teams gain knowledge and are accountable for that increased knowledge. If you're ready to simplify success and inspire excellence in your practice this episode is for you. Tune in and transform the way you do business!
Brenda can be reached on her website at www.dsofacts.net, whether you're ready to start or want to explore the possibilities. Let Brenda help you unlock the success that's waiting within your practice.
To learn more about eAssist Dental Solutions, visit https://shorturl.at/h6bUX.
Unlock the secrets to building patient trust and harnessing the power of intuition in your dental practice!
Listen in as hygienist and consultant Cindy Rogers dismantles the myth that case acceptance is solely about money, time, and fear. She dives into the power of listening and reveals how seemingly insignificant details can hold the key to uncovering hidden barriers patients face. Discover practical strategies for cultivating intuition, strengthening patient relationships, and increasing case acceptance. Take advantage of this opportunity to transform your practice and empower your patients. Tune in now and take the first step towards a more empathetic and successful dental practice!
Learn more at www.cindyrogers.com. To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Jacquelyn Hurley welcomes a former dentist who transitioned into finance after a life-changing experience with his son's health. Dr. Howard Polansky shares his journey from the dental chair to becoming a financial coach, teaching people how to manage their cash flow more efficiently. Listen in as Dr. Polansky explains how he uses lines of credit to help individuals become their own CFO - Cash Flow Optimizer. He discusses the importance of income exceeding expenses, the risks and misconceptions of his financial strategies, and provides valuable tips for achieving financial freedom. Don't miss this insightful conversation that could change the way you think about your finances.
Connect with Dr. Howard Polansky:
- Website: Financially Led
- Phone: 512-608-1020
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Struggling to keep up with the ever-changing OSHA and HIPAA regulations? You're not alone! Many dental practitioners and their staff face this challenge.
Join Olivia Wann—whose unique background combines dental expertise with a law degree, graduating in the top 30% of her class—as she delves into the most common violations related to HIPAA and OSHA compliance that dental professionals face. Wann will explain the best practices for documenting compliance and highlight the significant repercussions of non-compliance.
If you need help documenting your compliance efforts, you can find her at oliviawann.com. To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Your practice’s unique dynamics can determine whether you should be in-network or out-of-network and what the strategic advantages and drawbacks are. Dr. Alfe, who has practiced dentistry for 25 years, dives deep into a practice's numbers as she shares the 7 Steps to Financial Freedom and what it takes to optimize production, engage patient satisfaction, and align your team to create a cohesive environment.
For more information:
Email: gerilyn@getaheadcc.com
Text: 312-479-4427
or go to www.getaheadcc.com
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
It may not be surprising to learn that 86% of Dental practices today are submitting claims electronically and, only 17% are receiving EFT payments electronically. Chris Haines, the founder of Dental Web Smart says that cash flow is the number one challenge facing dentists today. Listen in as Chris talks about a piece of technology that can help you easily set up Electronic Funds Transfer (EFT) and receive your reimbursement quicker than ever before.
The first 7 new clients to register for the EFT and ERA Technology Insurance System, will receive 1 hour of 1 on 1 personal support from Chris herself. You can schedule a free consultation by going to www.dentalwebsmart.com.
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Join us as we welcome Kristine Berry, an inclusive leader and advocate for cultural diversity in dentistry. Kristine's journey from surviving bullying to becoming a voice for inclusion has shaped her passion for fostering sustainable success through diversity. With over three decades of experience in the dental industry, Kristine founded the Dental Diversity and Inclusion Alliance (DDIA) to empower organizations and individuals alike.
In this episode, we'll delve into the practical aspects of implicit bias in dentistry. Kristine will explain what bias is and how it affects dental care. We'll learn how dental practices can effectively check for bias among their team and patients. Kristine will also provide practical tips on creating a workplace where everyone feels respected.
We'll hear stories of dental practices that have improved by embracing diversity. Plus, Kristine will recommend resources for learning more about bias in dentistry, including her entire CE Course at www.dentalzing.com. You can contact her at coachkristineberry@gmail.com. Let’s make dental care better for everyone!
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Creating a thriving dental practice is more than being profitable. It’s striking the perfect balance between profitability and patient care through people, professionalism, and patience. Listen in as Daniela Skeen, the visionary founder of DentaEdge, shares invaluable insights on essential strategies for stress management, effective time utilization, and fostering genuine connections with patients and team members. Learn how cultivating a positive and professional environment can lead to not only increased profitability but also enhanced satisfaction for all involved. Don't merely survive the challenges of dentistry—thrive! Tune in for expert guidance and tangible strategies to elevate your dental practice to new heights of success and fulfillment. For more information and to connect with Dani, you can find her HERE on the eAssist Consultant Network!
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Can dental professionals give up traditional case presentations regarding individualized patient care? What if there's another way? JoinBrandi Hooker Evans RDH-ER, MHE, MAADH as she explodes the myth that dental professionals must rely solely on case presentations for individualized care. Discover her revolutionary 4-step approach that empowers patients to take charge of their oral health journey. This episode dives deep into how shifting the focus to education and informed decision-making can boost patient engagement and accountability and improve outcomes and satisfaction. Absorb some of her passion and expertise at www.brandihookerevans.com, where you will receive a free Stellar Infusion Study Club ticket and check out her new book that will launch soon called Dentists, Hygienists and Cows.
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Keeping dental teams motivated can be challenging in even the most successful dental practice!
In this episode, Dr. Maggie Augustyn will explore the pivotal experience in fostering a motivated and cohesive dental team long-term. She shares some secrets on retaining top talent with a focus on the core values of each team member and how to inspire and empower dental professionals by driving both individual fulfillment and collective prosperity. Join us while we discuss Dr. Maggie’s passion, purpose, and practice of excellence in dentistry. If you would like to learn more about what it takes to becoming the leader instead of the manager of your team, reach out to Dr. Maggie on her website. www.myhappytooth.com She would love to connect with you! She is all about not only loving and being there for her team, but she loves to give back and help other dentists.
To learn more about eAssist Dental Solutions, please visit dentalbilling.com. To schedule your complimentary consultation with eAssist, visit https://shorturl.at/deiR9.
Is your business culture suffering due to inconsistency and the need to be more organized? It's time to embrace the power of well-documented systems. People + Process = Proficiency. Glenda Acevedo is a documentologist. She talks about what a documentologist is and how she can help get some systems in place for increased productivity, superior teamwork, and enhanced customer loyalty. Contact Glenda at thedocumentologist.com. She will help you develop an actionable plan for long-term success in your practice. Everything is customizable, the first 2 practitioners to reach out will receive $500. Contact Glenda at glenda@glendaacevedo.com for your customized proposal.
To learn more about eAssist Dental Solutions, visit dentalbilling.com. To schedule your free consultation with eAssist, visit https://shorturl.at/deiR9.
In this episode, Lisa Copeland, CEO of Communicate with Influence, shares her insights on bridging generational gaps for dental professionals.
The discussion dives into recognizing generational differences within dental practices, addressing how these nuances affect team dynamics and patient care. Lisa emphasizes the need for practices to become more generationally perceptive, offering specialized care tailored to each generation's preferences.
She offers a complimentary Generational Jeopardy Chart. To understand the differences in working with different generations. Don't miss the chance to elevate your practice – explore coaching opportunities with Lisa at www.CommunicateWithInfluence.org.
To learn more about eAssist Dental Solutions, visit dentalbilling.com. To schedule your free consultation with eAssist, visit https://shorturl.at/deiR9.
Join us as we celebrate your dental team and unveil the secrets to transforming their workplace into a joyful productivity playground! Theresa Narantic dives into behavior modification tricks to inject fun without sacrificing efficiency. She talks about the culture of a dental team and discusses what it means to live out their best dental team life. She can help even the most clinically focused dentists.
Discover how to cultivate a positive atmosphere where work feels less like drilling and more like smiling! Get ready to learn, laugh, and celebrate your dental team heroes! Special Offer: Theresa is offering a 30-minute complimentary consultation to set up your success compass. (expires 1.29.2024) You can reach out to her at success@speaker.dental
To learn more about eAssist Dental Solutions, visit dentalbilling.com.
Practice owners and dental teams are looking for a stable yet fun place to work each day where they can focus on patient care. Angela Davis Sullivan talks about several reasons why there might be added stress due to unmet expectations. Possibly expectations were never set up to begin with. Listen in as Angela Davis Sullivan talks about ways to get the entire team aligned and create systems that work for them. This helps the practice be more profitable, lower stress, with the opportunity to have some fun!
Reach out to Angela for a 30-minute chat on how things are going in your dental practice. The best way to reach her is 813-690-7531.
To learn more about eAssist Dental Solutions, visit dentalbilling.com
75% of Dental Associates who have been hired, fail within twelve months. The cost of each failure in dollars, reputation, frustration, morale, and time is enormous. Listen and Learn as Bob Spiel, MBA offers 4 things to look for when finding the right match, his team has proven they can flip this failure rate to a 90% success rate by finding a candidate who fits, stays, and becomes an important part of the team. If you are thinking about hiring an associate, the first 5 practices who reach out to Bob will receive a free consultation. This will help you know if you are ready to hire an associate. Email Bob at bob@dentistpartnerpros.com or bob@spielconsulting.com or you can text him at 208.520.6900.
To learn more about eAssist Dental Solutions, visit dentalbilling.com.
One of the most stressful occupations is that of being a dentist according to the National Institutes of Health and studies show that 25% of dentists struggle with anxiety and depression from the stress of the day-to-day in the dental practice. Leslie Thronton is an international coach for people seeking mental freedom from food, body, and weight. Leslie says that most of our anxiety and depression come from just 5% of our conscious mind. It’s the other 95% that we don’t pay attention to. Leslie talks about how hypnosis is the solution to emotional mastery. You really can re-program your mind when it comes to depression and anxiety or even the way you look at food. She says sometimes a one-time session can get you back on track to a happy successful mind. Leslie offers an ebook at hpwl.info/ebook or you can find her on her website at https://hpwl.co/.
To learn more about eAssist Dental Solutions, visit dentalbilling.com.
If you are tired of losing team members and patients and want to get back to the reason you became a dentist in the first place, this podcast is for you.
Once Marissa Nicholson realized her passion for bringing systems from the DSO World together with the relationships from the private practice world, she knew she could help any practice find success. Marissa is the owner of Dental Practice Management Agency, a consulting company with a team of seasoned office managers, hygienists, dental assistants, and other team members who can train on both the clinical and the business side of dentistry. If you are interested in getting the dental team you have always dreamed of, go to https://www.dentalpracticemanagementagency.com. Marissa is offering a free practice analysis ($2500 value) for being a listener of our podcast today.
To learn more about eAssist Dental Solutions, please visit dentalbilling.com.
Dr. Dominique Fufidio CEO and founder of Fufidio Consulting Group has a unique coaching style because she understands the dental insurance claims review process inside and out. Her goal is to bring clinical alignment to dental providers and the dental insurance payer market.
Listen in as Dr. Fufidio shares her experience as a claim reviewer as she talks about which CDT Codes are denied the most, and how to handle those claim rejections. Please visit www.fufidioconsultinggroup.com where you can engage with her team over chat, subscribe to her newsletter, blog, or download her ebook. Are you looking for the latest content? Follow her on Instagram, Facebook, Twitter, and she even has a YouTube channel.
To learn more about eAssist Dental Solutions, please visit dentalbilling.com
How many patients do you have that suffer from fear and anxiety and try their hardest to stay away from the dentist? Listen in as Dr. William J. Moorhead shares his story about why he turned IV Sedation into the most valuable addition to his full time practice in Flemingsburg, Kentucky. He now teaches general dentists how this one addition makes all the difference in patients coming back due to the calmness they feel when coming to see him. If you are interested in more information on his next IV Sedation Course, please go to https://www.ivsedationtrainingfordent... use the promo code 500OFF2023 and you will receive a $500 discount when enrolling into his next program scheduled for Sept. 8 & 9, 2023.
To learn more about eAssist Dental Solutions, please visit dentalbilling.com.
One of the largest challenges in the practice is the lack of foundational systems. Listen in as the Pediatric Dental Whisperer Tonya Burns shares her expertise in metrics and how they are the foundation to helping a practice grow and prosper whether it’s in pedo or general dentistry. She explains how the flow of an office impacts day-to-day production. Prepare for your September slow time wisely, and start training your team! You can receive a snapshot of your practice metrics today and get going in your slow time by reaching out to Tonya at 574-304-2727 or you can go to her website at www.dentalmgsolutions.com.
To learn more about eAssist Dental Solutions, visit dentalbilling.com.
What does it take to be really good at finding embezzlement in a dental practice? Forensic accountant, private investigator, and Prosperident CEO David Harris will take you on a tour of embezzlement from the inside out. He will share his secret of why he personally is such a good investigator specializing in financial crimes in Dentistry. He offers concrete tools to combat embezzlement in your practice. You will love this show listening to his embezzlement stories. If you are interested in learning more, you can go to his website at www.prosperident.com or call him at 888-398-2327.
Dr. Larry Stanleigh had a lot of options when he decided to go to dental school. He is brilliant and funny which makes him an incredible dental speaker and coach. His heartfelt passion and specialty are relationships and he says once you hire the right team members, you can get patients to pay, stay, repeat and refer, this keeps everyone returning to the clinic, both staff and patients without spending a lot of money.
Dr. Larry teaches that customization and personalization are the keys to successful implementation. In-person, full-day training for one or multiple offices is required. More offices equals less cost per office. You can email him at drlarry@drlarry.net for more information.
Are you looking for customized training and manual development so that your team can provide the best care possible? Ann Marie DePalma is an expert in helping young independent practitioners and small DSOs optimize policies and procedures. Listen in as Ann Marie talks about overcoming the challenges of what it takes to train dental teams! She offers personalized training for teams, and step-by-step instructions on documenting everything in the practice to know what is needed for patient care, production, and profitability. If you need help, please contact Ann Marie at annmariedepalma@gmail.com!
As a Dental Professional, you have learned and become so passionate about oral health care, have you thought about how amazing it would be to teach other dental professionals about what you have learned? Vanessa Emerson specializes in determining what the next steps would be if you would like to move into this realm. She talks about what it takes to run a business as a speaker/consultant and the financial expectations around this newfound career.
Please email info@thedentalspeaker.com to request a complimentary consultation with Vanessa. She will shine a light on your path to develop your plan to grow your speaking/consulting business.
What are the challenges that dental practices face when hiring new team members? Join Kathy Asted, certified Human Resource Consultant with Bent Ericksen and Associates, as she brings a wealth of knowledge and expertise helping practices navigate the tricky minefield of employment and compliance. Kathy talks about the magic of finding the right person at the right time, for the right location. If you are a hygienist looking for work, or a dentist who needs to find team members, this podcast can help. You can learn more by going to www.astedconsulting.com or you can reach out to Kathy directly by emailing kathya@astedconsulting.com.
What does it take to create a thriving hygiene department, team collaboration, and communication? We welcome our guest Emme Sanders the Lead Productivity Coach with Inspired Hygiene who was recently honored as a 2023 Hygiene Educator of the Year semifinalist. Emme is passionate about pulling the entire dental team together when it comes to communication and the importance of Perio protocols. She talks about what it takes to create benchmark opportunities for a thriving hygiene department. She would love to chat with you! She said, “Let’s talk…Schedule a Hygiene Opportunity Assessment!” https://www.inspiredhygiene.com/talk/
Are you still experiencing team changes? Kiera Dent the owner and founder of The Dental A Team knows exactly what you are experiencing and gives some proven tips on how to hire, train, and keep the practice consistent with what patients are experiencing. She is a partner in several dental offices and has worked in just about every position within her own practices. You know you need a standard operating procedure (SOP) in your practice and for some reason, you have not been able to get that off of your checklist. Give yourself a GIFT and let The Dental A Team help you out! They can take you step-by-step on how to set up an SOP that will be completed in 90 days. Call 775-243-5100 for more information and use the codeword DentalZing! You will receive a much better deal.
Heidi Mount is the President of Heidi Mount Coaching, a Virtual Consulting Company. Her work with dental practices claim to fame is helping offices make $500 more a day on tomorrow's schedule. She shares simple, effective, and easy-to-follow solutions that result in less stress and greater profitability. Learn the steps a dentist can do to analyze their numbers and take action to improve their business. Go to www.coachingdentist.com and grab "10 Secrets to Increasing Tomorrow's Revenue".
Knowing that every team member brings strengths and abilities to every practice is a critical component in gaining and retaining a quality team. Listen as Adrienne Twigg, Co-Owner of Bent Ericksen & Associates, brings a positive approach to understanding the difference between recognition and appreciation when it comes to your dental team. Showing how to give and receive appreciation in the workplace is a must in today's world.
Adrienne Twigg is the Co-Owner, of Bent Ericksen & Associates and an HR compliance consultant. She had the experience of managing a large dental group practice with 35 team members for 17 years which has given her a positive, proven approach when working with dentists across the country. Enjoy our conversation with Adrienne while you learn how to retain quality team members and solve some of the everyday issues with employee-related challenges and strengthen your dental team through appreciation in the workplace.
Tune in and learn. David is offering his $139 Embezzlement Risk Assessment Questionnaire to clients of eAssist, as well as listeners of this podcast. Email requests@prosperident.com to request the assessment, and be sure to mention this podcast.
What does holding your breath have to do with fatigue, panic attacks, anxiety, depression, and pain? Dr. Michael Gelb, Clinical Professor in the Department of Oral Medicine and Pathology at the NYU College of Dentistry, is an innovator in airway, breathing, sleep, and painful TMJ disorders. He specializes in how all of these things affect not only individual people but their families as well. Listen as Dr. Gelb talks about why 85% of dental patients go undiagnosed with medical conditions because of their airways and listen to what he has found in early intervention for sleep-disordered breathing (SDS).
It’s a unique experience to be face to face for a podcast these days since the pandemic hit in 2020. Steve Anderson, the owner of ToPS (Total Patient Service) a dental consulting firm joined Penny Reed in Atlanta for the Thomas P. Hinman Dental Meeting 2022. One of the questions he asked was “What do you think are the most important 2 feet in a dental practice?” Fortunately, Penny answered the question correctly! If you know the answer, that’s great! If not, you will need to listen to this podcast to find out, as well as listen to Steve as he focuses on the efforts of many dental practices who are joining the nationwide effort to do good through the Smiles For Life Foundation.
Katherine Eitel Belt is best known for helping dental professionals develop courageous, unscripted conversations with their teams. Katherine gives tremendous insight on how to create a positive communication team culture when discussing items such as; broken agreements, underperformance, non-participation, negativity, or toxic behavior. She shares with us a self-management checklist and a simple 4-step conversation framework that will be a life-changing way to improve leadership, relationships, and results with compassion, accountability, non-judgment, and accuracy. Katherine Eitel Belt, CSP, is the founder, and CEO of LionSpeak.
Did you know there is a 75% failure rate when bringing on associate dentists? If you would like to grow your dental practice and are frozen after listening to the many horror stories of partnerships failing the first year, listen to Bob Spiel and his approach to hiring and retaining associates. Bob will share some of the keys of his “systems-orientation approach” to achieve a 90% success rate in searching, hiring, and retaining associate dentists.
Excellent Patient Care = Keeping Your Schedule Full
Few things make a greater impact on practice profitability like a full schedule. Tune in and hear Lindcee Barrera's patient for patient care and how it directly correlates with keeping your schedule full, and more money in your bank account. Lindcee shares the mindset as well as tips and tools for getting your patients scheduled and keeping them healthy.
Lindcee has over 17 years of experience in dentistry and patient care. She began her career as receptionist in the dental practice and worked her way up to treatment coordinator and then patient care manager. Originally from California, Lindcee now calls Texas home. Lindcee loves working with patients and dental teams to ensure that patients receive the care they deserve! She and her husband live close to Austin, TX where they enjoy spending time with friends and family... and of course doing karaoke.
To learn more about Full Schedule, visit www.dentalbilling.com and click on the Services tab, then choose Full Schedule.
Our world changed overnight and dentistry needed to adapt quickly. How effective are we managing dental aerosols in our offices after returning to practice during the COVID-19 pandemic? In this episode, Penny Reed interviews Dr. Julie Spaniel as she share how to learn steps you can take to limit contagious exposures to your team and other patients. About Dr. Julie Spaniel: For nearly 30 years, Dr. Julie Spaniel has helped redefine the dentist-client relationship by cultivating a rapport with customers while skillfully focusing on their dental needs. A native of Ann Arbor, Michigan-by way of Oregon working at Portland Veteran’s Affairs Medical Center- Spaniel spent 25 years in Vermont raising her 4 children while building her successful, large general dental practice. Now in the Portland-metro area, Spaniel continues her successful business model to Oregonians who value her extraordinary level of expertise and commitment to the ‘personal touch’ dental care. At Summerwood, we have a team of clinicians who strongly believe our patients deserve the best care and we pride ourselves in our commitment to their dental health. We establish trust one patient at a time. Currently, Summerwood has designated unique treatment rooms in response to the pandemic. Each room is specially isolated from the other rooms and dental chairs have an overhead aerosol extraction flume connected to a virus-capture HEPA filter. This means 99.9% of all viruses and no aerosols will leave the treatment rooms. If you wish to reach out to Dr. Spaniel for more information about CleanRoom Dentistry™ or to speak at your meeting, you may do so at her website, www.summerwoodfamilydental.com
This episode gives a nod to dental assistants and the importance of elevating them in their roles. It takes a team to deliver amazing care to the patients, and dental assistants are often the unsung heroes. Penny Reed and guest Kevin Henry discuss the importance of showing appreciation to dental assistants (and the entire team) and how important it is to continue to educate and empower dental assistants. You will learn that money may not be their biggest motivator, how to find and keep them and more from the dental assistants perspective. With more than 20 years in the dental publishing industry, Kevin Henry is the editor-in-chief for DrBicuspid.com. He is the former group editorial director for Dental Products Report and managing editor for Dental Economics. Additionally, he now serves as the co-founder of IgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the world, reminding them of the important role they play every day in their practice. Kevin was recently names as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23
The practice of dentistry is typically never the issue in your growth and success, rather, it’s the business of dentistry that creates the opportunities for incredible growth. Your practice location is a large piece of that puzzle. Today’s guest, Colin Carr, is the founder and CEO of CARR, the nation’s leading provider of commercial real estate services for healthcare tenants and buyers. After much experience in the industry, Colin has seen the impact that commercial real estate has on a dentist’s practice and profitability. Join Penny today as she and Colin discuss how you can negotiate the most favorable terms, find the ideal location, and avoid costly pitfalls. Colin and his team can be found here: https://carr.us
Dr Roy Shelburne is a nationally known speaker and writer who focuses on maximizing legitimate reimbursement, increasing revenue, reducing risk, and lowering stress for dental practices…and, most importantly…keeping other healthcare professionals out of prison. Having practiced for almost 43 years, Dr Shelburne has a wealth of knowledge. Listen in as he and Penny discuss tele-dentistry, reimbursements, HIPAA, and how COVID19 has and will continue to impact the way you do the business of dentistry. Dr Shelburne can be found practicing at The Appalachian Dental Group in Jonesville, VA. You can find out more about him at royshelburne.com. *Doxy.me discount code is DEVDENT April 24, 2020 Update from the ADA on PPE Coding Less than 48 hours after the recording of this podcast, that ADA released their guidance on billing for PPE. The current recommended code for filing is D1999. This doesn’t mean it is reimbursable, yet this is the recommended code for filing. See the ADA’s statement here https://www.ada.org/en/publications/ada-news/2020-archive/april/ada-advocates-that-third-party-payers-should-modify-fee-schedules
Cheryl Dunham is the Director of Business Development for Merchant Advocate, a trusted leader in merchant services who advocates on behalf of businesses. Cheryl has been in the dental industry for 30 years – having worked as the editor of Doctor of Dentistry magazine, Seattle Study Club, and most recently, Merchant Advocate. She works hard to identify ways businesses can save money on their credit card processing by monitoring your rates and fees so they don’t have to – ultimately reducing expenses for dental practices all across the country. Learn more at www.MerchantAdvocate.com.
Dr Rich Constantine is maybe best known as the viral social media Dancing Dentist…but he is much more than that! Dr C is a public figure and influencer. He speaks across the country on stress management and wellness. In addition, he consults with dental practices on marketing, brand identity, and brand management. He is a wealth of knowledge and pretty fun too. Join Penny on today’s podcast with Dr Rich Constantine as we discover he’s not just the Dancing Dentist! You can find Dr Constantine at: DrRichConstantine.com and SmileOnCancer.org
In this episode, Penny discusses the keys to multi-location success for scaling group practices/DSOs with Darin Acopan, Partner and EVP of Sales at The Dentist Entrepreneur Organization. Darin has been working in the DSO space for the past six years and has interviewed hundreds of emerging group practice owners. From his experience, he has gained key insights into what emerging group practice owners pain points are along with what solutions work best to scale group practices. If you’re interested in multi-location growth and success, you don’t want to miss today’s episode! Note: Use code DCIPODCAST for $100 off your registration to the 2020 DEO Summer Summit, June 4-6 in Phoenix. Visit deodentalgroup.com for further information.
Periodontal Disease is one of the most complicated topics to discuss with patients. Part of the reason for this is that dental teams may not have clearly defined how they will handle the treatment of periodontal disease in the office. In this session, Rachel Wall goes beyond the numbers and into specific methods of engaging patients so that they understand what is healthy and what is not. Whether it’s a new patient, recare patient, or periodontal maintenance patient, there are simple and effective communication strategies for conveying the importance of treatment for periodontal disease. Make sure you check out Rachel’s latest book: Return on Hygiene. She’s offering GYDB Podcast listeners a $9 discount off the regular price when you order using promo code: DCI. Visit www.rohbook.com to order.
Dr James Anderson is a practicing dentist in Syracuse, Utah. He has built nine dental practices in the last decade and is the CEO/Founder of eAssist Dental Solutions, the largest national dental insurance billing company in the world. Like so many practices, Dr Anderson saw their practices growing but the income wasn’t increasing at the same rate – they had an insurance issue. If you’re struggling with insurance billing, make sure you listen in to this podcast with the guy who might just know it ALL about dental insurance and billing. Get your practice pointed in the right direction beginning today! Take a listen. If you’re interested in learning more about eAssist, visit their website or email team@eassist.me.
Building a healthy, thriving culture in your practice is not all about your team’s benefits or perks, but it’s an act of intentionality. Most practices have a culture of default or even disdain, but only those who understand have a culture of design. Join Penny as she talks with Dino Watt, for one of her most interesting podcasts to date. Dino is a highly acclaimed team transformation and relationship expert who has helped high income producers replicate their business success into their personal relationships. If you’re interested in understanding how you can change your culture equation, don’t miss this podcast! Dino can be found at dinowatt.com.
Rachel Wall is a dental hygienist of nearly 30 years and the founder and CEO of Inspired Hygiene, a hygiene coaching group that serves practices across North America. We all know that the hygiene department is an integral part of your practice – if it’s not running at high capacity neither is your practice. Join Penny and Rachel as they discuss the top 3 hygiene benchmarks every practice owner should be tracking. It IS possible to have the hygiene department you’ve always hoped for. Check it out. Rachel Wall can be found at inspiredhygiene.com.
Dr Matt Healey has been in dentistry for upwards of 30 years. Though thousands of dentists across the country could say the same, his story is quite unique. Dr Healey has been through the fire and back – from solo practitioner to DSO employee, back to solo practitioner. Join Penny as she talks with Dr Healy about self-employment, his time in corporate dentistry, AND the pitfalls associated with selling your practice.
Frank King spent 20 years as a writer for The Tonight Show – but now, after many years of dealing with depression and suicide, he uses his life lessons as a dental suicide prevention speaker and trainer. Known as “The Mental Health Comedian”,
Dr Grace Yum is a Chicago area dentist and the founder of Mommy Dentists in Business, a podcast and group on social media with nearly 5,000 dentists. She is passionate about moms and helping them find a work/life balance while also achieving excellence...
Dr Nathan Ho might be described as a serial entrepreneur…but he is also a dentist and marketing strategist who is the founder of EnvisionStars, a software-as-a-service company that focuses on helping practice owners attract more patients and grow their...
Dr Len Tau, also known as The Reviews Doctor, is a practicing dentist in Philadelphia. Dr Tau continues to experience growth year after year in his fee-for-service practice focusing on general, cosmetic, reconstructive, and implant dentistry.
Dr Chad Johnson is a practicing dentist in Iowa, former president of the Iowa AGD, and is currently on faculty at the Productive Dentist Academy. From delegation and efficiencies to Cerec and his new podcast: Everyday Practices,
Andres Quintana is a busy and successful dental business professional who is also an optician, dental spouse, and the voice of the eAssist podcast. Andres is a remarkable individual with a story that needs to be heard.
Penny Reed talks with Grace Rizza of Identity Dental Marketing on What's New In New Patient Attraction
Dr Brady Franks is the founder of DDSO Alliance – a group who creates structures that help practices succeed by adding committed associate doctors, who not only stay, but think like owners and buy-in. Tune in as Dr.
Want to grow your practice but feel beaten down by the pressures of PPO participation? One of answers to solving this challenge is to provide your patients with an alternative to dental insurance…a dental loyalty or membership plan.
Case acceptance. It’s one of the biggest issues in the average dental practice. What is really preventing your patients from moving forward with treatment? Sameer Bhasin, from CareCredit, joins Penny on this informative podcast as they discuss how to “...
Culture = How stuff gets done in your organization. We all know culture is important, but how do you make it practical, tangible, and applicable to your practice? In part 2 of our discussion with Stephen Utech, we discuss all things leadership.
Culture = How stuff gets done in your organization. We all know culture is important, but how do you make it practical, tangible, and applicable to your practice? In this episode, Stephen Utech shares how companies can objectively measure and improve w...
Reese Harper is a Certified Financial Planner and CEO of Dentist Advisors. From saving to investing, Reese offers valuable information for a dentist in any stage of their practice. You won’t want to miss hearing Penny and Reese discuss the common mista...
Weston Lunsford is the CEO of Dental Intelligence – a company committed to helping dentists and their teams grow their practices by providing real time metrics and data. From his background as an accountant, Weston discusses the game-changing metrics every practice should be tracking. If you’re dreaming about making changes in your practice that will make a big difference, make sure to listen in on today’s podcast. In the podcast, Weston mentions benchmarks based upon data gathered from their current clients…very interesting information. To access the benchmarks, click here. To get your FREE practice snapshot, click here!
Dr. Paul Goodman is a jack of all trades. You could say he is “Nacho” usual dentist. Between owning two practices, practicing dentistry, founding and running the Rising Dentists Study Club, owning a dental transition company and being the Founder of th...
This episode is incredibly powerful. Be sure to tune in to this episode as Dayna Johnson, founder of Novonee and publisher of the Dentrix Office Manager blog, share how teams can make learning an ongoing process. Dayna shares how to put a plan together and where to find resources. Think that CE is only for the clinical team? Think again. Dayna makes the case for why everyone on the team needs continuous professional development. In addition, Dentrix users are in for a treat! Dayna is not only a Dentrix trainer, she is the consultant’s advisor on all things Dentrix (and she is definitely my go-to for answers). Dayna’s website is www.raedentalmanagement.com and she can be reached at dayna@raedentalmanagement.com or via phone at 425.238.3699.
One of the lesser known success factors in a dental practice is “compliance.” As Linda Harvey shares in this session, compliance is the backbone of practice management systems. Many practices are tempted to skip over it and focus on procedures or sys...
Feel busier than ever yet you don’t seem to be accomplishing important projects? Be sure to check out this podcast session with Jennifer Schultz. Jennifer saw that many offices created a to-do list and had great intentions,
There is so much focus placed on producing dentistry and being sure we are collecting what we’ve produced that it’s easy to forget the final step of managing and protecting our practice income. You will love this interview with Susan Gunn. She is not only Dentistry’s QuickBooks Expert, she is a Certified Fraud Examiner. Susan is my go-to resource for dentists who want to know more about Quickbooks and also any dental practice owner who suspects embezzlement in their practice. There are few things that will suck the wind out of your sales like learning that someone has stolen from you. Enjoy this episode, and to reach Susan visit, www.susangunnsolutions.com.
Could Your Image Be Holding You Back? Image not only shapes the patient’s first impression, it shapes their perception. No one knows more about this topic than Dentistry’s Image Expert, Janice Hurley, as a matter of fact, she is known as the “Expert To The Experts”. I have worked with Janice personally and heard her present to many dental audiences. Janice has the power to transform the image of individuals and teams. Appearance is only part of the equation – the level of confidence her clients exude after experiencing her work is undeniable. As patients continue to have more choices when selecting a dental provider as well as find themselves paying more out of pocket for their cost of care – image is more important than ever. This is a session you will want to hear and very likely, share with your team. Janice Hurley has worked as a consultant to the dental profession for more than 25 years. In addition to dentistry, she has worked with over 100 different companies, many of them Fortune 500 clients. To learn more about Janice and her work visit, www.janicehurley.com.
Episode 5 – Podcast Interview with Dr. Chris Griffin This is an awesome session which should inspire any dental business owner. Whether you are a solo practitioner, multi-location owner, or starting out as an associate – Dr. Griffin will inspire you to have work-life balance. Chris is an efficiency guru and even if your practice setup is different than his is presently, you will learn how to make shifts in how you practice to look forward to coming to work, be more productive while you are there, and have more time to focus on what’s important to you outside the office.
In Episode 4, Dr. Howard Farran joins me to discuss the “Secrets to Practice Success.” One of the main components to having a successful practice is understanding that in dentistry we are selling the invisible. Once a dental practice owner really understands this and conveys it to their team – the sky’s the limit! Howard is likely one of the most connected dentists in both the United States and abroad because of his extensive lecturing experience and especially because he is the founder of www.dentaltown.com. You don’t want to miss this session! Be sure to grab a copy of Howard’s latest book “Uncomplicate Business.” To learn more about Howard or order his book click here. To download the pdf transcript of this episode, click here.
In Episode 3, Dr. Joe Urcavich discusses “The Importance of Authentic Leadership.” Effective leadership looks a little different than most people might expect it to. It requires being a good listener and being vulnerable. Dentists will learn how to be better leaders in their small business environment. Joe has experience as a pastor, leadership coach and public speaker. He was worked with many professional leaders such as doctors, military leaders and professional athletes, to name a few. He has a wealth of experience to share. To learn more about Joe or to purchase his book, The Leadership Deficit, visit www.josephurcavich.com.
Episode 2 If you’ve never met Dr. Wayne Kerr or had the opportunity to hear him speak, you are in for a treat! Wayne has a true passion for dentistry and is an icon in the industry. He has the spark of enthusiasm that every dental professional should have to make a difference in their office. Have you ever wondered why you seem to be doing so many things well in your practice and yet you may fall short of the results you crave? I can’t wait for you to hear this session as Dr. Kerr shares his expertise and strategies to go from good to “great” in dentistry. Want the transcript? Look below for the download. And if you would like to learn more about Wayne or book him to speak, be sure to visit his website, www.kerrspeak.com For a downloadable transcript of this podcast, click the button below.
Episode 1 Welcome to the introductory session, Episode One, of the Growing Your Dental Business Show podcast. I am so excited to have you join me on this journey. Where should you start? In this session, I cover the Five Keys to Growing Your Dental Business as well as what you can expect in future episodes. Be sure to give it a listen and subscribe on iTunes. For a downloadable transcript of this podcast, click the button below.