Scale with Virtual Assistants: Recent Episodes

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Practical tips and insights for business owners who are looking to get support from virtual assistants to grow their business AND have a life.

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What happens when your content starts working, but suddenly you cannot keep up with the conversations it creates?

In this episode, I chat with Steve “Hendo” Henderson from Rockstar Brewer Academy about the team behind his growing YouTube and social media presence. After reaching 15,000 subscribers on YouTube, Hendo found himself managing more than 400 interactions a day. Comments, DMs, requests for resources and follow-up were starting to pull him away from the business itself.

We talk about:

  • Why YouTube's growth created more manual work than expected
  • How Ella now helps manage the comments and conversations that need a human response
  • Why a simple 60-second reel can actually take four people working together behind the scenes

Hendo also shares why not everything should be automated, how his team supports the full content process, and why the right people behind you can help turn momentum into a proper marketing system.

If your content is gaining traction but the work behind it is becoming too much to manage alone, this episode is for you.

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Melissa Forrester had been running her finance coaching business for years and, in her words, she had “done everything myself”.

Marketing. Social media. Content. Strategy. All of it.

And while she had done the courses and tried to figure out the ever-changing world of social media, it was exhausting trying to work it all out on her own. She knew she needed to show up online, but like so many business owners, she was overthinking it, second guessing herself and putting it off.

Then Joanna joined her business.

Joanna got on the front foot straight away. She asked the right questions, gave Melissa simple prompts and helped her start creating content that felt more personal, more engaging and more like her.

And it worked.

In just 40 days, Melissa’s videos started hitting over 1,000 views, her social media engagement increased and enquiries started coming into her business.

But even more importantly, Melissa felt lighter.

In this episode, we talk about:

  • Why Melissa waited so long to hire support
  • What made Joanna the right fit after her first VA experience did not quite work
  • How Joanna helped Melissa stop overthinking and finally get unstuck on video
  • Why having someone with initiative can completely change your relationship with social media
  • How the right VA can create breathing space, reduce stress and help you get back to strategy

If you’re a business owner who knows you should be showing up online, but keeps getting stuck in your head about it, this episode is for you.

Melissa’s story is such a beautiful reminder that sometimes the right person does not just take tasks off your plate.

They help you get out of your own way.

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What happens when the right VA steps into a fast-growing business at exactly the right time?

In this episode, I chat with James H Whelan from Future Waste Solutions about the role Christine has played in helping the business grow through a huge season of momentum. With the business growing by 1700% in 18 months, he needed more than admin support. He needed someone who could help hold things together, keep communication flowing, support client follow-up, manage the CRM, and create the consistency that growth demands.

We talk about :
• How Christine helped support the business through rapid growth
• Why better follow-up, stronger communication and consistency matter so much when you are scaling
• Why James says you need the team in place before growth hits, not after it catches you off guard

James also shares why he wishes he had hired a VA earlier, how Christine helps with LinkedIn and team culture, and why the right support person can become far more than just help with tasks.

If you are trying to grow and know you cannot do it all yourself, this episode is for you.

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If you are running a business with a lot happening behind the scenes, this episode will feel very familiar.

Cameron Cresswell, founder of Automotive Talent, shares what changed when he finally brought a Virtual Assistant into the business after thinking about it for a long time. What started as support with behind-the-scenes grunt work quickly became much more than that.

He talks about how Daryl came in to handle sourcing and project support, then gradually took on more as trust grew and the role evolved. That gave Cameron more time to focus on the work only he can do.

But this conversation is not just about handing off tasks. Cameron explains why success with a VA still takes real effort, strong onboarding, and making someone feel like a genuine part of the team. In his words, Daryl is not really virtual at all. He is part of the family.

In this episode, you will hear:
• Why he waited before getting support and what gave him the push to finally do it
• How Daryl’s role grew from resourcing into much broader project support
• Why communication, connection and onboarding matter just as much as capability

If you have been wondering what it really takes to make a VA relationship work, this is a great example of what happens when you get the fit right.

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If you’re running your business solo, or it just feels like it, this episode will hit home.

Joel Norton, founder of Youth Lead, opens up about the real turning point in his business when he brought on a Virtual Assistant.

He shares how his VA Danielle went from editing his podcast to managing his content calendar. She now handles newsletters, Canva design, podcast distribution, and consistent content creation, giving Joel back the time and mental space to lead.

But it is not just about ticking off tasks. Joel explains how having a VA has shifted his mindset, helped him plan ahead, and even improved his communication style. He talks about the power of quick daily check-ins, why collaboration still matters more than automation, and how the right support can turn chaos into clarity.

In this episode, you will hear:
• Why he waited so long to get help
• How he still keeps creative control
• The unexpected ripple effect across his business and life

If you have been wondering what it really looks like to work with a VA, this is a must-listen.

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What happens when you stop doing everything yourself? For Russell Johnson the answer was freedom to think bigger and the momentum to act.

Russell is 83 years old and sharper than ever. After years of taking on too much, he finally had a way to delegate when he hired a virtual assistant. Now with two VAs, he has freed himself to see the big picture, raise his sights, and plan to take the business international. The real secret he shares is simple. Trust people and want the best for them. They care about him, he cares about them, and they are building something they believe in together.

We talk about
• Why delegation became an urgent imperative
• The habit that kept him stuck and how he broke it
• How two VAs moved him from tasks to strategy and international thinking

If you are a business owner with a passion for creating content but need support to get it out, this episode is for you.

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When I spoke with Steve “Hendo” Henderson, founder of Rockstar Brewer Academy, we explored how hiring the right support team member completely changed his coaching business.

Chris, Hendo’s amazing Virtual Assistant, transformed his mountain of content into polished posts that reached more people and helped drive Hendo’s biggest revenue month ever.

And he’s not stopping there, with Milo now joining the team to build on that momentum.

We talk about
• Why his first VA experience didn’t work and what he did differently the second time
• How Chris helped turn content into clients
• The attract convert deliver model, plus why WhatsApp, Notion and a few beers keep everything running smoothly

If you’re a business owner with a passion for creating content but need support to get it out, this is the episode for you.

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I had the pleasure of chatting with Marissa Candy, founder and CEO of The Marketing Factory, who decided to take her business to the next level by building a team of Virtual Assistants to support their growing client base.

Fast forward to today, and she’s now working with two incredible VAs and is already dreaming of more.

From managing content across multiple platforms to jumping in on creative projects and supporting clients directly, Marissa’s VAs have quickly become an integral part of her team.

But it wasn’t smooth sailing from the start. Her first VA experience (with another agency) left her burnt and hesitant. Thankfully, she gave it another go and this time, got the support, structure and strategy she needed to make it work.

Tune in to hear how Marissa turned things around, what she’s learned about leadership, and why getting the right support is changing the way she grows her business.

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I had the pleasure of chatting with Jack from Peter Stevens Motorworld, who decided to level up her business by bringing on Virtual Assistants to help manage the growing workload.

Fast forward a few months, and she hasn’t looked back.

Her VAs now support her with everything from marketing and finance to smoothing out the day-to-day operations. They've become absolutely essential.

But (as always) it wasn’t all sunshine and rainbows. Jack hit a few speed bumps like struggling to find the right fit, dealing with a few communication hiccups, and wrapping her head around managing a remote team. The good news? She pushed through and made it work.

Tune in to hear how she did it, the hurdles she had to jump, and why having the right VAs on board has made such a big difference.

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I had the pleasure of interviewing Melissa Mitchell from Lolly Said Yes—a marketing agency known for its organic strategies and bold approach to content creation.

Melissa’s always had a knack for doing things differently, and when AI entered the picture, she didn’t hesitate to dive in and make it work for her business.

Now, she’s built a team supercharged by AI (and powered by Virtual Assistants), delivering better results than ever before—without working around the clock.

Tune in to hear how Melissa uses AI like a team member, the exact prompts and tools she swears by, and why she believes your VA isn’t being replaced—it’s being upgraded.

To learn more about Melissa and her work, visit: lollysaidyes.com.au

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I had the pleasure of interviewing Amber Ellem from Ebony & Salt a fully outsourced marketing agency about her 700 days of working with her virtual Assistant Emery.

Amber has experienced some incredible growth—but it wasn’t without its challenges.

From scaling the business to finding the right balance between client work and admin, Amber shares how bringing on a VA has allowed her team to focus on what they do best. She reveals the valuable lessons learned, the key to successful delegation, and how she built a productive relationship with Emery.

Tune in to hear how Amber made it all work, the strategies that helped her thrive, and the importance of investing time in your VA relationship.

To learn more about Amber and her work visit ebonysalt.com.au.

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I had the pleasure of interviewing Jayne Day from Webinize, who brought on a Virtual Assistant to help streamline her growing marketing business.

364 days later, she hasn’t looked back—but it wasn’t all smooth sailing.

From struggling with delegation to wondering if she was giving Mirzi enough work, Jayne shares the ups and downs of bringing a VA into her business. Now, with Mirzi handling everything from scheduling emails and blog posts to designing Facebook ads and updating client websites, Jayne has more time to focus on strategy and growth.

Tune in to hear how Jayne navigated the challenges, what she learned about herself in the process, and why she’ll never go back to doing it all herself.

To find out more about Jayne, visit her website: http://webonize.com.au/

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I had the pleasure of interviewing Matthew Harrison from QMAP, who decided to bring a Virtual Assistant on board to help manage the overwhelm of running his property business.

150+ days later, he hasn’t looked back.

His Virtual Assistant, Ira, supports him with everything from refining client reports to troubleshooting tech issues to ramping up his marketing—and has become an indispensable part of his team.

Tune in to hear how Matthew made it work, why his first hiring choice wasn’t the right fit, and the impact of having the right VA on his business.

To find out more about Matthew (and his property investment genius) visit: https://qmappropertysolutions.com.au/

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Join Maureen and I as we explore all sorts of stories that came up recently in Virtual Assistant land.

From the new way I am supporting our team, to finding bum photos (you need to listen for that one), to the type of Virtual Assistant most business owners need (but don't know they do).

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I had the pleasure of interviewing Kaye Trewartha from Argent Cashflow who decided to jump right in and hire a full time virtual assistant to support the growth of her start up company.

251 days later she hasn't looked back.

Her Virtual Assistant Jam, helps her with all sorts of things from marketing to client interactions to training and is an essential member of her team.

Tune in to listen how Kaye made it work (including her communication strategies) and what she looked for when interviewing Kaye (to know she was the right person).

To learn more about Kaye and her work visit: https://argentcashflow.com/

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I met with the amazing Lillian, Account Manager Global Teams to get the insight scoop on what an Account Manager does, how long it takes to get them up to speed and also why she reckons South African Account managers are amazing.

If you are thinking of getting an account manager in the future then you need to listen to this so that you set them up for success (and don't fall flat on your face).

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So many business owners have pondered getting a Business Development Manager but think it is beyond their reach.

But not any more!

In this podcast, I am joined by amazing South African Business Development Managers to get the lowdown.

When should a business get a BD.

How to set them up for success.

How to set up commission structures.

And the magic question...how long does it take to work?!

Tune in to hear all these answers and a whole heap more.

If you have ever considered a BD (even slightly) then I recommend you give this a listen.

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I had the pleasure of interviewing Di Porteus from Firewize who shared how after a failed (and somewhat stressful) attempt at getting remote support they now have Mylene, an amazing bookkeeper in the Philippines who is enabling Di to focus on new areas of the business.

She shares what she has learnt on this journey (and admits a few tears have been shed) and what she would recommend to anyone getting a Virtual Assistant (so that they have success the first time around).

To learn more about Firewize you can visit their website at Firewize.com

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It was a pleasure to chat with Georgia Edge from Learnt Lately who shared how she has been able to grow her business with the support of her amazing Marketing team member Jamie.

Georgia started doing the marketing herself (and juggling sales and delivery) but eventually decided to get support (and has never looked back).

Georgia shares, how she decided that Jamie was the team member for her and then how she has nurtured Jamie to grow within her role.

Initially, Jamie's role was LinkedIn Marketing and over time it has expanded to other aspects of marketing helping Georgia to spread the word about her business and support more people with her amazing online learning solutions.

To find out more about Georgia and her work visit https://www.learntlately.com/

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Frances Cosway believes that life is too short to live in a home that you don't love.

And, so that she can support even more people to live in beautiful homes she has been on a mission to grow a great team of people around her.

One member of her awesome team is her Virtual Marketing Assistant, Ruvi.

After working with a few Virtual Assistants and even tried hiring directly, Frances is relieved to have hit the jackpot with Ruvi.

Tune in to listen to Frances' story including:
-What happened when Frances hired direct (and why she decided to get support this time)
-Her communication framework including her "girlfriend chats"
-Her advice for business owners considering getting a Virtual Assistant.

To check out Frances and the amazing work she does to make people's homes beautiful, you can check out her website here: https://www.whitepebbleinteriors.com.au/
Frances has also kindly offered a free book 'Your Forever Home' to listeners of this podcast. Grab your copy of the book here: https://www.whitepebbleinteriors.com.au/download-free-ebook/

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The first time I spoke with Justin Williams he wasn't ready for a Virtual Assistant.

He went off clear about the sort of person he would need and at what stage of his business.

The next time we spoke he was ready to roll!

Hear how Janine has helped him establish excellent customer care and grow his business in just three months.

To learn more about Justin and Construction ID visit constuctionID.com

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Victoria Berry has not one but three businesses and with other ideas on the horizon this makes her a busy woman

So she decided to add Samm her Marketing Virtual Assistant to her already amazing offshore team.

Hear how Samm helps Victoria implement her marketing vision, keeps her multiple businesses top of mind and ultimately helps her grow her businesses.

Victoria loves that Samm is not only efficient and effective at her job. But also that she is not backwards in coming forwards to ask Victoria for what she needs from her (eg to record more marketing videos).

Pretty awesome stuff.

You can contact Victoria on 07 5444 7094 or vicotira@hbaencompass.com.au

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Rob Anderson has an awesome set-up.

He has his amazing full-time Virtual Assistant Ara, who then as the business needs flex engages specialists on upwork to fill the demand.

Talk about the best of both worlds!

Tune in to hear how it all works.

To learn more about Rob and the awesome work that he is doing check out: floodwaste.climateers.com

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I had the pleasure of chatting with Jenica Smith who is the Founder of Notely which provides beautiful eco-friendly stationery and gifts.

She started the business because she thought that it was a good opportunity to let her creativity flow and share it with others.

But, as she became more successful she found herself bogged down in the detail (and not in her happy strategic and creative space).

So she decided to get a Virtual Assistant, Christine.

In this podcast she shares her journey and how it has involved over time.

Listen to hear her story about how she continues to evolve how she works with Christine and adapts to the changing nature of the business.

Check out Jenica's beautiful stationery here: Notely.com

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Michelle was very brave in this podcast and shared the things that she didn't do well with her first few Virtual Assistants.

The good news is that on the fourth try, we have got it working.

And now Michelle couldn't imagine life without her VA, Hannah.

Tune in to hear what went wrong and how we turned it around.

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Damon Rodd from Swim Like Fish had been thinking about getting a VA for decades.

In fact, he walked up to the edge and almost took the plunge eight times.

Until one day when he did.

Fast forward two months and he wonders what he ever did without Mia.

When I meet with them it is like a love fest in the Zoom room...both of them smiling from ear to ear.

What more could you ask for?

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I had the pleasure of interviewing Margaret Cutler today the CEO of Mango Tiger.

I was unsure of whether I should record the interview at this stage as she has only been working with her VA for three weeks.

But after I heard all they have achieved, I think I have made the right decision.

With the right team on board, you can achieve a lot in a short amount of time.

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I had the pleasure of talking to Lisa Stelling who is the Member Experience Manager of Connected Women, a fun community for women in their midlife.

She shared with us how she has created such a strong bond with her Virtual Assistant Caryl in only two months, so much so that she is now doing way more than the the original scope. And as such providing heaps of value to the business.

From culture fit to communication and everything in between.

Lisa not only talks about connection but she walks the walk,

You can learn more about Connected Women and their awesome community and fun events at connectedwomen.net

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I just had a wonderful chat with Jessica Macpherson, the Founder of Blaze Your Trail, a social enterprise supporting charities with fundraising and technical consultancy.

She shared with me her journey of working with her Virtual Assistant Annie over the last year and how it has enabled her to have an even bigger impact.

To learn more about Jessica and Blaze Your Trail visit the website: https://blazeyourtrail.org/

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Amber Ellem, the media guru joins me to discuss how she hired a Virtual Assistant to take on the day-to-day tasks.

From organising things to social media to uploading a podcast her Virtual Assistant Monique is on it!

Leaving Amber confident that while she is delivering training, things are happening in her business in parallel.

Amber had tried Virtual Assistants in the past but it didn't work.

Learn from Amber exactly what she did differently to make it work this time around.

Learn more about Amber here: https://amberdaines.com/

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I had the pleasure of speaking to Michelle Hext who supports high ticket coaches to launch and scale about how best to utilise Virtual Assistants.

She explores what you can get them to do (so that you can go to market quicker) and how to avoid some of the common pitfalls.

To learn more about Michelle go to coachingbusinessVA.com

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Join me as I explore with Kristen Clarke, Founder of Design EDU how she has utilised her Virtual Assistant Monique to kick start her business.

We explore LinkedIn marketing (using an effective approach that is not salesy), the triple-layered communication strategy that works and how having Monique there keeps Kristen on her toes in a good way.

You can find more about Kristen on LinkedIn: https://www.linkedin.com/in/kristen-clarke-aussyd2017/ and her website: https://www.design-edu.com.au/

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With an accounting firm of 28 staff (22 in India and 6 in Australia), Yateen is a man of action.

Tune in to hear how he has nurtured his team Indian to grow his business. He shares:

-How to ensure accuracy and security standards are met -What tasks he assigns to his team so that they can get up and running in a short amount of time (and return an ROI) -How he communicates with his team (including how he manages cultural differences)

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Andrew is a switched-on property guru with a good heart. 

He shares how his Virtual Assistant Lala has helped him get more creative and strategic, spend more time with loved ones AND increase revenue. 

He shares: 

-How he communicates with Lala

-The specific things she does in the business

-How he used to be skeptical about Virtual Assistants and is now planning on hiring another one. 

With the powerful belief that things happen outside his comfort zone, he has taken the leap into getting Virtual Assistant support and has never looked back. 

You can find out more about Andrew Date and his business here: https://www.industryinsider.com.au/

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Chris is kind and gentle AND a man on a mission. He does financial modelling for some VERY large property projects. 

What I love about this interview is that Chris gave some very specific examples of what his Virtual Assistant does for him. 

Including taking his calls when he jumps in the car after a sales call so that he can download them and his Virtual Assistant Giselle can organise everything and start taking action. 

Genius!

Listen to hear more insights about how he gets support. He even gave me some ideas! 

To find out more about Chris and the work he does around financial modelling for large property projects check him out here: wolfeadvisory.com.au

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Gary is a marketing guru, but he wasn’t marketing his own business. But like the gardener that does not mow his own lawn. 

He just got bogged down working IN his business. 

So Gary decided to rectify this by getting support from a Virtual Assistant.

Gary owns the strategy and Bev (his part-time Virtual Assistant) does the doing. 

Listen to hear examples of what Bev does to market Gary’s business. You might get some examples for your business…

You can learn more about Gary and the awesome work that he does in supporting coaches, consultants and trainers with their marketing here: https://garryrobinson.com.au/

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After being in business for 34 years, 6 months ago Nicole McClelland, Owner MS Planet, decided to get a Virtual Assistant. 

Hear about her experience to date. 

Spoiler alert…she wished she had done it sooner. 

Find out what her VA does for her to help her get more leads and to support the sales process. 

You can check out Nicole and the awesome work she does tailoring her Microsoft Office training here: msplanet.com.au

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Tim Boyle, Founder of Finalytics Financial had tried getting offshore support in the past and decided it wasn’t for him. 

But with a growing business, he decided to try again. 

A year and 3 Virtual Assistants later he shares his journey including: 

-The key things he gets his Virtual assistants to do in his business (including how he can save his Australian-based broker 3-4 hours a day)

-The  key strategies he uses for communication (hint: most of it does NOT involve him)

-Tim’s take on when you should and shouldn't hire 

It’s a fascinating story. 

You can reach out to Tim at: 

https://finfin.com.au/

tim.boyle@fininco.au

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Linkedin is hands down the most effective social media platform for B:B business, which is why I just love the opportunity to brush up on my LinkedIn strategy by talking to an expert. 

Jo Saunders- Australia’s LinkedIn Demysterfier was generous to share her insights around branding, content and most importantly (but often done poorly) networking.

And the best bit is that you don’t need to do it all yourself. There is alot you can outsource to a Virtual Assistant.  

Listen to:

  • Get ideas and gems around how you can tweak your LinkedIn strategy to get more leads.
  • The 3 critical mistakes people make when setting up their linkedin profile
  • Learn what you should be doing (and what you should get your Virtual Assistant to do)

It will come as no surprise that you can find Jo on LinkedIn and also at her website https://josaunders.com.au/

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I always love speaking to the energetic and adventurous Jo Saunders, Australia’s LinkedIn Demystifier. 

In this conversation, she shared with me that she had recently been diagnosed with ADHD and felt like her mind was in a fog. 

Getting a Virtual Assistant to support her in her business has been part of her strategy to get a clear mind and have the focus (and the time) to work ON her business, creating LinkedIn courses (the stuff she loves AND is income generating). 

Listen to hear how Jo, found the first week of her VA starting really stressful (but worth it) and how she has worked with her amazing VA Critz to progressively expand the scope of support he provides in her business. 

A powerful and honest story. 

You can find Jo on LinkedIn and her website https://josaunders.com.au/

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The most common question that we get asked is ‘What can a VA do?’. 

So today, Maureen & I thought we would flip that on the head and instead answer, what we still do for ourselves. 

Listen to get some ideas on what you can delegate (and what you need to keep).

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Delegation is not a perfect science. Sometimes I get it wrong. 

But there are key steps you can take to increase the effectiveness of your delegation. 

Join Maureen & Carmen as they explore the 5 things you can do to enhance your delegation and free yourself up to be doing more of the stuff that you love. 

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Preparing for your VA to start is an interesting time. 

Some people feel a bit nervous and some are unsure. 

Join Maureen & Carmen as they discuss the key things you need to consider before your Virtual Assistant starts so that you set of on the right track.

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Amazing conversation with Josephine today, from Geared for Growth about how she has support from not one but a whole team of Virtual Assistants so that she can grow her business (and support others to do the same). 

Listen to learn

-How Josephine uses ALL the communication tools (except 1…)

-The key strategies Josephine uses to get her VA’s to show oodles of initiative and get outcomes better than what Josephine could have done herself

-How you need to be sure that you hire the right person so that you can build a team that learn and grows (and stays) with you

Gearedforgrowth.biz

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I had the pleasure of speaking with Amana Horne from Home Bill Saver about how she has been able to get support from an amazing VA to grow her business. 

Hear about how Amanda: 

-was initially concerned that she would not have enough work for a VA but within a month her VA has become the backbone of her business 

-has built an amazing relationship with her VA where they can both have a laugh (even though she was unsure if she would be a good team leader)

-getting support from her VA in both marketing and operations has freed Amanda up to think creatively and to the stuff that she really wants to be doing in her business. 

Homebillsaver.com

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Such a pleasure to have a conversation with insightful Joey Hidalgo from TopV, who provide drafting and estimation services. 

We explored:

-How having amazing support from his team in the Philippines has supported him to GROW his business and free himself up to focus on other things (like riding 200km in a day!). 

-The exact strategies that he uses to communicate with his team and how he keeps them motivated. 

-How his team in the Philippines focus on the operational side of the business so that he can be a stakeholder and work ON the business (not in it). 

You can find Joey at: 

Website: TopV.au

LinkedIn: https://www.linkedin.com/in/joey-hidalgo/

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I had the pleasure of speaking with Graeme Hayward from Uniform image about his journey with his VA Tessa who has been with him for three years. 

He shared: 

  • How having Tessa on board has helped him transition from a local to a national business.
  • How he is now "slightly less stressed" and most of his stress is because he is leading new (and exciting) things in his business (not because of operations).
  • How Tessa's role has evolved over time and has made him more organised.

Listen to hear these gems and heaps more. 

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When we hire a VA we really want them to stay and grow with us (as that is the most leveraged strategy). 

But with any hiring and people things...there are not guarantees. 

Understanding the three common reasons VA's leave their clients (and how to avoid them) can go along way to ensuring that you have a stable long term team. 

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Getting a Virtual Assistant can be exciting! 

BUT you need to make sure that you don't make the one (or more) of common mistakes. 

Join Maureen & Carmen to learn the common VA hiring mistakes and more importantly...how to avoid them. 

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Getting a VA can be super exciting.

But you don't want to dive in head first if you are not ready as this just creates more of a mess. 

Join Maureen & Carmen to learn how to work out if you are ready to hire a Virtual Assistant. 

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It was a pleasure to interview Damien Lacey, CEO of OE Partners about his experience with his energetic and consistent Virtual Assistant Cristy. 

We cover:

  • The things that we are both bad at (and how our VA's do to them way better than us)
  • The role of procedures in a successful outcome with your VA (and how you don't need to be perfect)
  • How to get started with your VA (even if you think you don't have enough work).

It was an insightful conversation. 

Hope you enjoy! 

Damien Lacey: 

Website: oepartners.com.au

LinkedIn: https://www.linkedin.com/in/laceydamien

Email: damien.lacey@oepartners.com.au

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I had the pleasure of interviewing Michael Royal, from BIR finance around his journey with his wonderful Virtual Assistant Anna. 

What I love about his story is the evolution. 

Initially all Michael wanted support around was LinkedIn Marketing. 

But once he had a taste of good support he expanded the role. Anna now supports him with all manner of marketing endeavors and even some operations. 

Tune in to hear how: 

  • Having a Virtual Assistant has helped Michael explore more bright and shiny things, some of which have had a great positive impact in his business.
  • Integrating his Australian support person with Anna has enabled him to delegate even more.
  • His flexible communication and meeting structure is working wonders for him and his team.

It was a fascinating conversation and I think you will enjoy it too. 

You can find out more about Michael here: https://www.bir.net.au/

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When I first met PJ Ashley the Founder and CEO of The Pillar Code she was concerned that she would not have enough work for a Virtual Assistant. 

Fast forward three years she has two amazing Virtual Assistants (who are kept very busy). 

What impresses me about PJ is how intentional she around communication and creating a great culture enabling her Virtual Assistants to grow and flourish (which intern provides more value to the business). 

Listen to learn: 

  • The time efficient ninja strategy that she has implemented on messenger to ensure that she can provide very quick feedback to her team (with minimal effort on her side).
  • The daily strategies her team use to keep connected, focused and productive.
  • The mindset required by any business owner looking to grow a team in the long term.

Wow, so many insights! 

You can learn more about PJ and the amazing work that she does at https://thepillarcode.com/

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Join this conversation with Jurgen Schmechel, a successful business owner who decided to scale his business with the support of a Virtual Assistant instead of entering retirement. 

Hear about:

  • How it didn't go to plan with his first Virtual Assistant and how he got back on track
  • The exact things his Virtual Assistant does so that he gets a consistent flow of leads (even when he is focusing on delivery)
  • The thing he has learnt about himself on his Virtual Assistant journey (it's very insightful)

You can learn more about Jurgen and the amazing work he does supporting business owners to make sense of their data at schmechel.com