High Occupancy Podcast: Recent Episodes
Bob McCoy
In the High Occupancy podcast with Bob McCoy, we talk to every day hotel employees who work in the trenches taking care of guests. We discuss best practices, everyday problems, bad bosses and certainly we will talk about guests.
Episode 12 talks about recruiting and why having an effective recruiting campaigns is as important as having an effective marketing campaign. I review some tips and ideas that I've used to post ads and recruit potential employees with out of the box ways to make it easy to apply for jobs.
In Episode 11 I talk with William Verbeke of Goji Hospitality who serves as the Area General Manager overseeing 5 properties in South Florida. We talk about surviving Hurricane Ian, brand training and how he maintains it with 5 hotels and a 4 four day work week in the hotel industry.
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In today's episode I talk with Pietrina Musumeci about her career progression in hospitality from a front desk agent to her current position as Group Account and Housing Manager.
In this episode I talk to Gary Urquiola of Great Quality Hospitality Staffing. We discuss the current staffing issues effecting the hotel industry, Quiet Quitting and lack of productivity and passion. If you want to get in touch with Gary at Great Quality Hospitality Staffing, he can be reached at (321) 436-7722.
We are all looking for that next step in our career but sometimes wonder how to get there. These are my 10 Steps to Get A Promotion
Show Initiative
Be Dependable
Add Value at Work
Talk to Your Direct Supervisor
Talk to People who have Recently Been Promoted
Make a Development Plan
Do Things to Get Noticed
Demonstrate Leadership
Be a Problem Solver
Have a Positive Attitude
Episode 7 talks about the How to Add Value at Work by...
Taking Initiative
Being Responsible
Looking for Ways to Save Money
Being a Coach
Leading a Department or Group
This episode talks about How to Stay Positive. We all know that the business and personal lives can be negative at times. I give several points on creating a morning routine to start your day and many other points to keep a positive outlook throughout the day.
Chapter 4 covers The Art of effective Communication by Sarah Dandashy and we can be more aware of our verbal and non-verbal communication to guests and people.
Episode 4 talks about the trends in the industry called Quiet Quitting and the Great Resignation. I get a little spirited about the cause of these trends and how as leaders and owners that it is our responsibility to turn this trend around and it needs to start now. Recovery will be everyone’s responsibility, but it will take time, energy and dollars to create a positive and fun work environment.
Chapter 3 reviews the 7 Pillars of Hospitality which are the key components of Hospitality. The 7 Pillars are:
1. Genuine and Authentic Engagment
2. The Art of Listening
3. Making it Personal
4. Anticipating Needs
5. Consistency
6. Efficiency
7. Keeping it Fresh
Human Connection is the Cornerstone of Hospitality ~ Sarah Dandashy
This introductory episode outlines what the podcast is all about and what you can expect from each episode. It is geared toward being entertaining while sometimes a learning opportunity. Give us your feedback at highoccupancypodcast@gmail.com or on Facebook or Twitter.