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Tameka Stewart is the founder of TMS Learning Management, a consultancy specializing in designing bespoke training and learning solutions for SMEs and enterprises. Her masters degree in Instructional Design and Performance Improvement, coupled with her 5+ years of industry experience, equips her to provide helpful tips for strategic talent development.

Here's what we discussed in this podcast episode.

00:00 - Start

01:38 - Common Challenges with Strategic Talent Development

04:08 - Elements of a Good Employee Training Program

05:38 - Tips for Assessing Employee Potential

10:03 - Essential Components of a Successful Talent Development Strategy

11:24 - Tips for Effectively Hiring Talent

12:40 - Aligning Talent Development with Business Goals

14:57 - Technology and Talent Development

17:16 - Keeping Talent Development Strategies Relevant

18:40 - Emerging Talent Development Trends

21:00 - Success Stories

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs. Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/ Connect With Us On Social Media LinkedIn: https://jm.linkedin.com/company/oneononelms Instagram: https://www.instagram.com/oneononelms/ Twitter: https://twitter.com/OneOnOneLMS

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Lakeisha Palmer, Head of Talent Development at the Digicel Group, joined us to share some insightful tips about career pathing and learning and development. Some of the key topics she touched on include:

• How to develop individual learning paths in large organisations

• How to choose the best learning modality for employee training

• Tools for aligning L&D with career pathing

• Tips for effective mentorship

Lakeisha's insights are powerful and demonstrate the impact learning and development programs have on each employee's career path planning.

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/

Connect With Us On Social Media

LinkedIn: https://jm.linkedin.com/company/oneononelms

Instagram: https://www.instagram.com/oneononelms/

Twitter: https://twitter.com/OneOnOneLMS

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On-the-ground staff members are constantly moving and often don't have the luxury of engaging in more than a few minutes of training per day. That's why your training strategy for on-the-ground staff has to be slightly different from the training you would offer to in-office staff. 

Jacqueline Passley, VP of Human Capital and People Development at Guardsman, joined us to discuss some crucial tips for training on-the-ground staff. 

Here's what we discussed. 

00:00 - Introduction 

02:04 - Biggest Challenges With Training On-the-Ground Staff 

02:59 - How to Solve Challenges with Training On-the-Ground Staff 

04:57 - Tips for Training Staff with Various Levels of Education 

06:40 - How to Train Busy Employees 

07:57 - Key Features of and LMS for On-the-Ground Training of Staff 

09:38 - Tips for Increasing Uptake for a Learning Management System 

12:30 - How to Train a Large Group of Staff 

15:50 - Success Story 

//---- About One On One ----// 

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs. 

Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/ 

Connect With Us On Social Media 

LinkedIn: https://jm.linkedin.com/company/oneononelms 

Instagram: https://www.instagram.com/oneononelms/ 

Twitter: https://twitter.com/OneOnOneLMS

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Hybrid training for employees provides a great opportunity for teams to experience the benefits of both face-to-face and online learning. It helps build a learning and development culture that supports employee engagement and makes employees want to learn.

The trick is to do hybrid training effectively so you can experience these benefits. Tamara Dunbar, Group Training and Development Manager at ATL Automotive Group, joined us to discuss the benefits of hybrid training for employees and how you can do it effectively. This episode will help you make hybrid training part of your employee training program.

Here's what was discussed:

• The Importance of Hybrid Training for Employees

• How to Increase Social Engagement in Hybrid Training

• How to Create a Safe Space to Use Technology in Hybrid Training

• How to Increase Asynchronous Engagement on a Learning Management System (LMS) for Hybrid Training

• How to Choose Training Champions

• Challenges with Hybrid Training for Employees (And How To Solve Them)

• Tips for Making Hybrid Training for Employees Successful

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/

Connect With Us On Social Media

LinkedIn: https://jm.linkedin.com/company/oneononelms

Instagram: https://www.instagram.com/oneononelms/

Twitter: https://twitter.com/OneOnOneLMS

employeetraining #hybridtraining #learninganddevelopment

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Daniel Denningberg is a global HR leader who helps high growth organisations improve their HR systems. He joined us in this podcast episode to provide tips for effectively planning and executing leadership training.

00:00 - Start

01:15 - Employee Training & Succession Planning

07:10 - Mentorship & Coaching For Successors

10:25 - When Should Leadership Training Start For Lower Level Employees?

13:41 - Skills That Should Be Included In Leadership Training

15:35 - What Does An Effective Leadership Training Program Look Like?

19:35 - How To Create A Culture Of Value

22:05 - How To Proactively Plan Leadership Training

26:40 - How To Use Leadership Training To Solve Challenges Execs Face

31:33 - Conflict Management For Leaders

35:00 - Key Leadership Training Trends

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/

Connect With Us On Social Media LinkedIn: https://jm.linkedin.com/company/oneononelms

Instagram: https://www.instagram.com/oneononelms/

Twitter: https://twitter.com/OneOnOneLMS

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Stuart Hylton and Ryan Meeks from @SymptaiConsultingLimited joined us for an exciting discussion about cybersecurity training. Research shows that 82% of data breaches involve the human element such as social attacks, errors, and misuse (Verizon, 2022). This reality proves that cybersecurity awareness needs to improve within organisations.

Your staff needs cybersecurity training to protect your company's and your customer's data.

Here's what we discussed in this podcast episode.

01:14: Data Security Vs. Cybersecurity: What’s The Difference?

03:48: What Are The Major Cybersecurity Issues In Jamaica?

07:07: Tips For Improving Cybersecurity Training In The General Population In Jamaica

09:43: How Should Cybersecurity Training Be Done In Organisations

13:22: What Should Be Included In Cybersecurity Policies?

17:11: Cybersecurity Metrics & Cybersecurity Governance

20:00: How To Keep Abreast With Software Updates To Minimise The Risk Of Cyber Attacks

22:56: How To Conduct A Cybersecurity Awareness Program Within An Organisation

25:20: How Can Employees Be Trained To Protect Their Personal Devices In Public Spaces?

27:58: How Can Companies Go Beyond Data Privacy and Protection As Just A Compliance Activity?

30:15: Steps For Becoming Compliant With The Jamaica Data Protection Act

33:58: Final Cybersecurity Tips

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Schedule A Demo: https://www.oneononelms.com/contact-u...

Connect With Us On Social Media LinkedIn: https://jm.linkedin.com/company/oneon...

Instagram: https://www.instagram.com/oneononelms/

Twitter: https://twitter.com/OneOnOneLMS

cybersecurity #cybersecurityawareness #cybersecuritytraining

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Ongoing employee training helps companies thrive. In this podcast episode, we spoke with Tashana Briscoe, HR and Communications Director at Celebration Brands Limited, about how to make employee training meaningful and ongoing. 

Here are some highlights from the conversation. 

00:00 - Start 

02:13 - Proactive Employee Training 

08:02 - Developing Employee Brand Ambassadors 

10:32 - How To Create An Effective Learning And Development Plan 

15:45 - Metrics To Track For Learning And Development 

18:38 - How To Make Ongoing Employee Training Meaningful 

22:00 - The Benefits Of Online Learning For Employee Training 

26:00 - 3 Tips For Making Employee Training Meaningful And Ongoing 

31:29 - Employee Calibration 

35:08 - Closing 

//---- About One On One ----// 

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs. 

Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/ 

Connect With Us On Social Media 

LinkedIn: https://jm.linkedin.com/company/oneononelms 

Instagram: https://www.instagram.com/oneononelms/ 

Twitter: https://twitter.com/OneOnOneLMS 

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Customer service training is one of the biggest challenges in organisations globally. One of the reasons for this is that this training is often limited to customer service representatives. Good customer service skills should be developed in all employees, and it should focus on the root causes of customers' issues. That's how your company will consistently deliver the best customer service. 

Gina Tomlinson is the Director of Business Transformation, Organizational Development & Change at the Jamaica Public Service (JPS). She has over 15 years of leadership experience and she, along with her team, helped JPS record its highest ever employee engagement scores in 2021. She spoke with us about customer service training. 

Here's what we discussed. 

00:00 - Intro 

02:05 - Greatest Customer Service Training Challenges 

06:11 - How To Structure A Proactive Customer Service Training Program 

10:51 - How To Do Customer Service Training Collaboratively 

12:33 - How To Make Customer Service Training Effective 

17:54 - What Should Customer Service Training Focus On? 

21:01 - Steps For An Effective Customer Service Training Program 

24:38 - Strategies To Extend Customer Service Training Beyond The Frontline 

27:40 - How To Track The ROI Of Customer Service Training 

30:23 - How To Improve The Customer Onboarding Experience 

34:33 - How To Address Customer Service Preferences 

36:35 - Top 3 Tips For Effective Customer Service Training 

//---- About One On One ----// 

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs. 

Schedule A Demo: https://www.oneononelms.com/contact-us-one-on-one/ 

Connect With Us On Social Media 

LinkedIn: https://jm.linkedin.com/company/oneononelms 

Instagram: https://www.instagram.com/oneononelms/ 

Twitter: https://twitter.com/OneOnOneLMS

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Emotional intelligence accounts for at least 58% of job performance (TalentSmartEQ). It impacts:

✅ Interpersonal relationships

✅ Leadership skills

✅ Stress management

...and many other factors that affect how people work.

Krystal Tomlinson, Founder of The Success Farm Life Academy, had a discussion with us about getting the most value out of emotional intelligence training. It isn't enough to mandate employees complete a few courses and call it a day. There needs to be a system for keeping track of how training impacts improvements in emotional intelligence.

One of the nuggets Krystal shared was that people who have high EQ and lower IQ tend to be better leaders than those who have high IQ and low EQ. Being brilliant and skilled is only half of the job. Knowing how to be aware of your own emotions and those of others makes a huge difference. Applying emotional intelligence is important for workplace success.

Here's more of what Krystal shared about EQ and emotional intelligence training.

00:00 - Intro

01:50 - What Is Emotional Intelligence?

03:55 - How Long Does It Take For People To Develop Emotional Intelligence?

08:14 - Why Did Krystal Go Into Emotional Intelligence Training?

14:03 - How Long Does Emotional Intelligence Training Take?

16:19 - What Are Emotional Intelligence Tools?

22:55 - How To Make Emotional Intelligence Part Of Workplace Culture

30:43 - What Should Be Done Before, During, And After Emotional Intelligence Training?

33:35 - How To Get New HIres To Be Part Of An Emotionally Intelligent Culture

36:40 - How To Track Improvement In Emotional Intelligence Within A Team

44:52 - Final Tips Krystal can be reached for emotional intelligence training via email at thesuccessfarmja@gmail.com.

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Schedule A Demo: https://www.oneononelms.com/contact-u...

Connect With Us On Social Media LinkedIn: https://jm.linkedin.com/company/oneon...

Instagram: https://www.instagram.com/oneononelms/

Twitter: https://twitter.com/OneOnOneLMS

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Employee training isn't a one-size-fits-all strategy. Making online training engaging for employees requires:

1. Having conversations with them

2. Prioritising accessible training content

3. Using various content formats to meet diverse training needs

4. Making hybrid learning part of your training plan

Chevonnese Whyte shared her thoughts on these four core areas during our discussion. She is an assistant lecturer at the University of the West Indies and she has also lectured at the iCreate Institute and the Vocational Training and Development Institute (VTDI). She's pursuing her PhD in Education and helped with the formation of the Jamaica Animation Society. So, she knows how to make online learning engaging!

//---- About One On One ----//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Schedule A Demo

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Rochelle James, CEO of the Caribbean Society For Human Resource Professionals, joined us to discuss how Caribbean organisations can create learning and development cultures and effectively upskill their teams. Some of the key topics discussed include:

• What Is A Learning And Development Culture Within A Caribbean Organisation?
• The Key Ingredients Of A Successful Learning And Development Culture
• Gamification Within Organisations
• Strength Development
• Creating A Learning And Development Culture In Small Caribbean Organisations
• Using Online Learning To Make Employee Training Easier
• How To Keep Track Of A Large Workforce's Learning And Development
• Learning And Development In Employee Onboarding
• Learning And Development And An Employee's Professional Development
• Learning Outside Your Chosen Field
• How To Upskill Your Caribbean Team
• Reskilling Within Caribbean Organisations

//--- About The Guest ---//

Rochelle James has worked in HR for over 8 years and founded the Caribbean Society For Human Resource Professionals (CSHRP). The beauty of this discussion is that Rochelle speaks from a Caribbean perspective, thus providing practical advice you can use to strengthen your Caribbean team.

//---About One on One ---//

One On One helps Caribbean governments, businesses, and individuals improve education and training so they can be globally competitive. Our Learning Management System (LMS) has been used by 150,000 + learners in over 10 Caribbean countries. We're here to help your Caribbean employees thrive through an online learning tool and content development services specifically tailored to your needs.

Ready to improve your employee training? Let's chat.

https://www.oneononelms.com/contact-us-one-on-one/