On a Roll: Recent Episodes
Nichole Perzel & Dana Crouse
On a Roll with Nichole Reppert (Perzel) & Dana Crouse. Covering all things insurance and a bunch of other stuff.
Cyber incidents don’t just impact systems—they disrupt operations and damage reputations. In this session, we’ll break down two of the most overlooked yet vital cyber coverages: Business Interruption and Public Relations Support. You’ll learn how they work, why they matter, and how to overcome common objections from clients. Real-world claims and talking points will help you confidently discuss these coverages and protect your clients before a breach becomes a business disaster.
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When it comes to cyber risk, every business has already made a choice—either by transferring the risk through insurance or silently accepting it by doing nothing at all. In this session, we’ll break down how ignoring cyber exposure is essentially self-insuring and what that means for your clients. Join us as we explore real-world claim examples, review emerging threats, and give you the tools to start smarter conversations around cyber coverage.
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As artificial intelligence becomes deeply embedded in how businesses operate—from decision-making to customer service—new risks are emerging that many companies aren’t prepared for. On the podcast we explore how cyber insurance can respond to AI-related exposures, from flawed algorithms to deepfake-driven fraud.
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In today’s digital world, cyber threats are no longer just an IT issue—they're a business reality. Yet many clients still underestimate their exposure or struggle to see the value of cyber insurance until it’s too late. Join us as we share ways to break down complex cyber risks into clear, relatable language, position cyber insurance as a business-critical safeguard, and handle common objections with confidence.
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Join us for an insightful and engaging discussion as we dive into the world of cyber risks with industry expert Tim Hoelle! In this episode, we'll uncover the latest threats, explore key strategies to enhance cyber resilience, and break down compliance essentials for insurance professionals. Whether you're a seasoned pro or just getting started, this conversation is packed with valuable takeaways to help you stay ahead in the ever-evolving cyber landscape. Don't miss it!
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Join us as we chat with Linda Bobro, VP of Specialty Brokerage. Linda shares highlights about her career as an insurance broker and advice for insurance professionals
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Join us as we dig deeper into policy wording, claims made, and incident reporting.
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Dive deep into the intricate world of cyber insurance with our Cyber Insurance Academy webinar. Designed for insurance professionals, this session will unravel the complexities of cyber policies, helping you understand key policy components, how to identify and address common coverage gaps.
- Best practices for tailoring policies to meet client needs.
- Insights into emerging cyber threats and how insurance can respond.
Whether you’re new to cyber insurance or looking to sharpen your expertise, this webinar will equip you with the knowledge and tools to confidently navigate the growing demand for cyber liability solutions. Don’t miss this opportunity to strengthen your skillset and stay ahead in a rapidly evolving market!
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Effectively communicating the complexities of cyber insurance to customers can be a challenge for brokers, agents, and risk advisors. This webinar is designed to help professionals in the cyber insurance space simplify and clarify conversations about coverage, ensuring that clients fully understand the protection they’re purchasing.
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In today’s digital age, cyber insurance has become a critical tool for businesses seeking to mitigate the risks of cyberattacks. However, understanding the nuances of cyber insurance policies, especially around claim handling and policy termination, can be challenging. Join us as we provide valuable insights to help navigate the complex world of cyber insurance.
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In today's digital world, cyber threats are constantly evolving, leaving businesses and individuals more vulnerable than ever. How do you stay ahead of the curve when the risks keep changing?
Join us in the first webinar in our Cyber Academy Certificate Series where we’ll explore the dynamic nature of cyber threats and how to make sense of the complex risk environment. We'll simplify the latest trends in cybercrime, emerging vulnerabilities, and the strategies you need to mitigate these risks effectively.
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Join us for a real conversation with transportation underwriter Dana Crouse about dealing with the fast-paced remarketing of trucking risks.
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Join us as we share details on all types of dump risks with transportation underwriter Dana Crouse.
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Are you tired of markets saying no? Look no further. We have what you need for the hardest-to-place home risks. Join us as we chat with personal lines underwriter, Carrie Bush.
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Setting resolutions is great, keeping resolutions, is even better, and succeeding through a resolution is terrific! Join us as we uncover resolutions setting and achievement!
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Join us as we share tips for removing tone from communications while focusing on perception.
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Join us as we share tips on surviving through one of the hardest insurance markets in history.
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Listen in to learn why building credibility can bring great success!
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Got something difficult to share? Does the thought of sharing a difficult message make you sweat? Join us as we walk through ways to reduce stress and sweat through this process!
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We discuss the importance of stand-alone physical damage coverage for transportation risks with commercial underwriter(s) Matt Barbera and Dana Crouse.
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Join us as we talk through the types of thinkers we are and how to fix problems creatively!
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Let’s talk about wearable collections. Are you positive that you are covering these items properly for your clients?
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How do you build trust with clients and prove your abilities? Join us as we discover ways to build credibility with prospects.
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Let’s talk about negotiation and conflict management – personally and professionally!
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Join us to learn why selling insurance over the phone is a skill that needs to be mastered!
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Join us as we share how easy flood insurance is with the Tuscano Agency. Flood expert, Jessica Waltenbaugh, shares tips and tricks to get your flood submission to the top of the stack!
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Join us as we talk through the importance of prospecting and niche development.
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Ways to Effectively Collect Client Information
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Don’t chicken out! Join us as we talk through cross-selling techniques that actually work!
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Join us as we discuss unique alternatives for the hardest to place homes.
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Join us as we share the differences and needs for personal umbrellas, CPL policies, and excess coverage.
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Listen Up as we talk about setting and keeping resolutions!
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Join us as we talk about providing clear communication as a service to team members.
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Join us as we learn how to stop preparing responses when we should be listening. This could save your relationships!
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Discover how to find balance through the toughest distractions.
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Join as we discuss planning for success in whatever you do.
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Join us as we talk through ways to secure a future promotion
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Join us as we share the shifts in marketing post-COVID.
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Is it possible to productively disagree? Join us as we work through strategies for even the most difficult disagreements.
**Join us as we talk with personal lines underwriter, Dawn Hotchkiss about helping house flippers as a producer and underwriter.
Missed our House Flippers webinar? No worries!
Watch and review our resources here****!
Reach out to Dawn Today!**Dawn's Biodhotchkiss@tuscano.com
866-442-8063 ext. 553
Join us as we share the simplicity of managing special event risks with Suzie Montgomery.
Join us as we share how to stop the drifting mind and become authentically present in our interactions.
You do not want to miss our Motorsports CE; we'll be talking about Boats, Bikes, and Everything In Between!
Register for August 10th
Register for August 24th
**It happens to everyone – an unreasonable request. Join us as we discover how to assess, discover, and raise awareness in these awkward scenarios.
Register for our Snowplow webinar today!*Snowplows* - Tuesday, August, 2nd @ 10 AM**
**Join us as we talk through the need for cyber liability and how to share this coverage with prospects.
Be sure to register for our Cyber Liability webinar on July 26th; we can't wait to see you!*https://www.tuscano.com/Events/Details/515* Reach out to Sandy today!**Sandy's Biosossont@tuscano.com
1-866-442-8063 ext. 606
**Join us as we talk builder’s risk and vacant policies with property underwriter Jessica Waltenbaugh.
Hurry! There are only two more sessions left!
Register now for our newest CE webinar - Defining Builder's Risk & Vacant Policies*July 20thJuly 27th Reach out to Jessica today!*Jessica's Biojwaltenbaugh@tuscano.com
1-866-442-8063 ext. 312
Today we will discover the importance of knowing your “why” both personally and professionally.
Do you have an elevator pitch? Then, join us as we discuss how to sell yourself and your skill.
Need help crafting the perfect elevator pitch? Want to share your fantastic elevator pitch?
Email us today; we want to hear all about it!
podcast@tuscano.com
Be sure to register for our Manufacturing Risks webinar today!
Tuesday, July 11th, 10 AM
**Join us as we simplify energy risks and identify why you need to make this a focus in your agency.
Register for our FREE Energy CE class today!*June 29th, 10 AM-11:30 AM* Reach out to Linda today!**Linda's Bio lmbobro@tuscano.com
866-442-8063 ext. 729
**Join us as we talk trucks with transportation manager Jamie McQuistian.
Register for our Transportation Tools CE Webinar today. There are only two classes left!*June 15thJune 22ndReach out to Jamie today!Jaime's Bio*jmcquistian@tuscano.com
866-442-8063 ext. 118
**Listen in as we talk contactors with Jamie Drummond.
Register for our webinar, Boats: From Charters to Yachts now! Be sure to join us on Thursday June 9th.Reach out to Jamie Today! Jamie's Bio**jdrummond@tuscano.com
866-442-8063 ext. 180
**We all face obstacles; however, how we respond charts our success!
Join us on June 7th, 2022, for our Online Rater Review - Register Today!**
Listen in as we talk contractors with casualty underwriter, Chelsea Chiesa.
Reach out to Chelsea Today!
Chelsea's Bio
cchiesa@tuscano.com
866-442-8063 ext. 551
**Join us as we chat with personal lines manager, Nadine Rosensteel, about why everyone needs an umbrella.
Reach out to Nadine Today!**Nadine's Bionrosensteel@tuscano.com866-442-8063 ext. 408
Join us we talk with underwriter, Nicole Plues about the ways her teaching background helps her to be an excellent underwriter.
Be sure to register for our exclusive ONE DAY event!
Join us on Wednesday, April 27th from 10 AM-11:30 AM
Flood Mapping & Zoning Explained CE Reach out to Nicole today!Nicole's Bionplues@tuscano.com
866-442-8063 ext. 320
**Join us as we master special events coverage with underwriter, Nicole Beaver!
Reach out to Nicole today!*Nicole's Bio*nbeaver@tuscano.com
866-442-8063 ext. 303 Sign up for a webinar today!**Tuscano.com/webinars
**Want to write more trucking business or get your submission to the top of the pile? Join us as we talk trucking with transportation underwriter, Ryan Moore.
Reach out to Ryan today -**Ryan's Bio ryanwmoore@tuscano.com
866-442-8063 ext. 122
**Meet Tuscano Vice President of Human Resources, Elizabeth Ferrell!
Learn more, and reach out to Elizabeth today -*Elizabeth's BioElizabeth's Linkedin elizabeth@tuscano.com*866-442-8063 ext. 501
View our open positions!
https://www.tuscano.com/Careers/
Join us as we talk about liquor liability and hospitability risks with Lily Tuscano!
Register for our Liquor Liability **CE class today!
Learn more, and reach out to Lily today -**Lily's Bioltuscano@tuscano.com
866-442-8063 ext. 402
How to rock virtual meetings and create real connections.
Check out our Skills Series Webinar, Crafting Effective Emails!
Join us as we talk with the manager of Highland Premium Finance, Janet Leong, as she explains the unique financing solutions offered.
Learn more, and reach out to Janet today -
Janet's Bio
jleong@highlandpremium.com
866-442-8063 ext. 592
Accounting and Finance Tools Webinar
Join us as we talk through seasonal home risks with Judi Brinton.
Learn more, and reach out to Judi today -
Judi's Bio
jbrinton@tuscano.com
866-442-8063 ext. 405
Personal Lines Rater - https://www.tuscano.com/raters
View our Seasonal Home Solutions video recording and slides here.
**Join us as we talk with underwriter Joe Tierney about his insurance journey and how pain got him to where he is today.
Want to connect with Joe?**jtierney@tuscano.com
866-442-8063 x816
Be sure to join us on February 9th at 10 AM for our webinar Restaurants: It's More Than Just the Food CE with coverage review.
Register today! - https://www.tuscano.com/Events/Details/473
**Want to close more sales without being a salesperson? Today’s episode will talk through the four C’s that lead to closing sales.
Email us today and share your experiences and closing tactics at podcast@tuscano.com!
Join us on February 10th at 10 AM to learn more about our Seasonal Home Solutions. Register today!**
**Join us as we talk with payment specialist Brenda Ribar from the Tuscano accounting team.
Learn more, and reach out to Brenda today -*Brenda's Biobribar@tuscano.com
866-442-8063 ext. 702 Register for our Accounting Webinar today! - https://www.tuscano.com/Events/Details/469*
Today we are talking with Tuscano personal lines underwriter, Carrie Bush. Carrie clarifies how she makes hard-to-place business easy!
Stop saying apples to apples! Join us as we create differentiation strategies and remove price from the sales process.
In today’s episode, we are talking with the VP of brokerage operations at Tuscano, Linda Bobro.
In today’s episode, we are discussing how to prepare communications as we compete with all the noise!
Do you set your schedule to allow a break to think? Are you preparing for meetings and communications?
Are you communicating your busyness to others? Some perceive busyness as not caring or incapable. How do we express busyness properly?
The uncomplicated process of staying in touch and how it can change your relationships.
Want to make conversations turn into an action? Two little works can help to make this happen.
Special guest Jeff McBride from USLI talks about leaderships styles and changes in leadership.
Recharging builds resiliency. Join us as we share triggers that a recharge is necessary.
How do you want your attitude to be portrayed? How is your attitude affected when you’re working with someone who is positive/negative? How do you change your attitude when you’re in a funk?
Do you feel that meetings are more agenda-based rather than caring about the content? Join us as we learn how to make others care about ideas, solutions, and conversations.
Are you having a hard time getting out of your gym clothing for work? Does presence really matter anymore? Presence is so much more than a wardrobe……
Do you remember the rules in kindergarten? While they may seem simple like don’t eat the paste we can apply these to the insurance industry – an industry which is really a people business.
Ever wonder if emails and voicemails drop into a black hole? Today we are talking about the lack of response from others.
We are discussing the importance of cross-selling with the cross-selling queens at the Chester Perfetto Agency.
We are discussing how a consistent sales process can lead to a better customer experience. BONUS! A fancy software system isn’t necessary.
Do you know your purpose or talent? What are you meant to actually do in life and how do you apply it to your current role?
Today we are discussing the importance of extending a hand. Most people have asked for and received referrals. How is extending a hand crucial to your success?
On today’s episode we will be discussing The Blame Game. Do you play the blame game? Whether in your personal relationships, with coworkers, or even carriers let’s talk through the blame game.
On today’s episode we will be discussing the importance of getting to know your client versus rushing through the process.
Today we are talking with Vice President of the Tuscano Agency, Jinny Tuscano. Jinny has brought change and innovation to the insurance industry with a non-traditional approach to operations.
On today’s episode we will talk about failed conversations and how to make sure we are not avoiding necessary conversations which are uncomfortable.
On today’s episode we will talk about being a great teammate in work and personal relationships.
On today’s episode we will discuss how to market ourselves and leave a longlasting impression.
On today’s episode we will discuss how to tell the story of an account versus letting the application do the talking.
On today’s episode we will discuss the importance of a mentor in your personal and professional life.
On today’s episode we will discuss be how to be contagious with special guest, Jeremy George.
On today’s episode we will be discussing communicating without vomiting information on our audience.
On today’s episode we will discuss the art of pivoting and why this is a crucial skill in any role or industry.
Who in the world chooses insurance as an occupation? Nichole and Dana didn’t! Join in as we share our stories about how insurance chose us.