Most People Don't... But You Do!: Recent Episodes
Bart Berkey
This podcast features conversations with PEOPLE THAT DO! These guests go "above and beyond" in their positions and in their lives. We talk about early influencers and what decisions led to their successes. These amazing individuals share thoughts on KINDNESS, LEADERSHIP, and BALANCE. Hear from a diverse group of ICONS and CELEBRITIES like Horst Schulze (Co-founder- Ritz-Carlton), Kara Goldin (Founder- HINT), Christine Duffy (President- Carnival Cruise Lines), and Claude Silver (Chief Heart Officer- Vayner Media) and other incredible human beings.
In this deeply emotional and inspiring episode, Bart Berkey sits down with Mike Cooper, founder and CEO of Cooper Disposal in Cleveland, Ohio — a blue-collar entrepreneur who rose from an unstable childhood to build a thriving, values-driven waste-management business.
Their conversation—born from a spontaneous meeting in a Naples hotel lobby—unfolds into a raw and redemptive life story about grit, grace, and growth.
Key Themes & Takeaways
- From Survival to Success
Mike grew up in Canton, Ohio, surrounded by hardship:
- His father was incarcerated his entire life.
- His mother raised six children alone and never once said, “I love you,” yet she was his rock.
- Football and the local coaches became his family and structure.
He earned a college scholarship, but at age 18 was shot four times during a fight outside a bar—an event that nearly ended his life and football dreams. Still, he says, “I didn’t know I was struggling until I saw the other side of the world.”
- Breaking the Chain
Mike married his high-school sweetheart Sheila, who “saved his life.”
Her family showed him unconditional love and gave him a model of stability he had never known. Realizing he had to escape the violence of his hometown, he moved to Cleveland and began again—working three jobs and learning the waste business from the ground up.
“It took a village to raise me. Now I’m building a new one.”
- Building Cooper Disposal
After years of sales success at BFI Waste, Mike cashed out his 401(k) and bought his own garbage truck. Broke but determined, he founded Cooper Disposal in his driveway.
He vowed that his company would stand on truth, service, and follow-through — promising customers, “If I say I’ll deliver, I will.”
He personally drove trucks, took service calls under fake aliases (“I’ll call the owner,” when he was the owner), and built the business through authenticity, reputation, and relentless work ethic.
“Most people talk about what they’re going to do. I just do it.”
- Giving Back & Paying Forward
Mike brought his beloved Canton football traditions—team dinners, community pride, mentoring youth—to Avon, where he now lives.
He sponsors local programs, mentors young athletes, and regularly visits his old neighborhood to remind kids that “You can break the chain too.”
His success mantra blends humility and humor: “Talking trash all day—but always delivering.”
- Mental Health, Vulnerability & Healing
For the first time publicly, Mike opens up about childhood abuse, lifelong anxiety, and recent therapy.
He describes his commitment to self-care and his decision to sponsor local mental-health initiatives in Avon:
“I’ve been running hard my whole life. It’s time to breathe and enjoy life.”
Bart connects with Mike on shared struggles panic attacks, performance pressure, and self-expectations and together they model masculine vulnerability and emotional honesty.
- Faith, Family & Fulfillment
Mike’s story centers on faith, family, and gratitude:
- Married 39 years to Sheila, with three successful children and a new granddaughter.
- He’s proud that “I broke the chain. My kids have my drive, my wife’s brains, and our family’s love.”
- Money matters less than meaning: “My richness is my family.”
Lessons for Listeners
- Work Hard, Stay Humble – Luck favors those who show up every day.
- Break the Chain – You are not your past; your choices can rewrite it.
- Deliver What You Promise – Integrity is a long-term business strategy.
- Give Back What Saved You – Community builds purpose.
- Talk About It – Vulnerability is strength; mental health matters.
- Be Where Your Feet Are – Worry less, notice more, and find gratitude in now.
🔗 Connect & Support
- Cooper Disposal – cooperdisposal.com
“You call, we haul.”
Follow Mike and his son Mitch on Facebook (Cleveland, Ohio) for creative ads, community updates, and their famous four-second Super Bowl commercial.
Bart Berkey: MostPeopleDont.com | LinkedIn
In this episode of Most People Don’t… But YOU Do!, Bart sits down with Dr. Fares Khalid Alaboud, Regional Director of Al Fares International Travel & Tourism. With a PhD in Artificial Intelligence and 15 years of experience in innovation and product leadership, Dr. Fares bridges travel, technology, and business strategy. From gratitude stones to groundbreaking AI applications in hospitality, this conversation blends personal storytelling with future-facing lessons on service, risk-taking, and curiosity.
💡 Major Takeaways / Learnings
- Entrepreneurial Roots: Inspired by his father’s businesses and global travels, Fares grew up understanding hard work, needs vs. wants, and the value of experiences.
- Pivot from Medicine to AI: A dramatic moment in his youth shifted him away from medicine and into technology—a path that led to his PhD in AI.
- AI Pioneering: He built early AI health applications, even influencing UK parliamentary discussions on AI regulation almost a decade before today’s surge in interest.
- Digital Transformation First: Organizations must establish strong digital foundations before AI can be effectively implemented.
- Overdelivery Through AI: Examples in hospitality show how AI can exceed expectations—like proactively flagging allergens across hotels to personalize guest safety and experience.
- Explainable AI: Transparency in how AI makes decisions will be critical for the future to avoid biases and build trust.
- Personal Wisdom: Treat AI with beautiful curiosity—the same way society approached electricity, the internet, and other game-changing technologies.
💬 Memorable Quotes
- “If there’s no electricity, there’s no point in having light bulbs. The same is true for AI without digital transformation.”
- “What contribution does this task make? If none, let AI handle it.”
- “Personalization is the superpower of travel experiences—and AI can help deliver it at scale.”
- “Explainable AI is the next leap: we need to know why it makes the decisions it does.”
- “Approach AI with beautiful curiosity and a desire to learn.”
✨ Why It Matters / How to Use It
This episode reveals the intersection of technology and humanity: how AI can enhance, but never replace, gratitude, care, and human connection. Leaders and professionals can take away practical lessons on digital transformation, innovation, and customer service—while also being reminded to keep kindness, curiosity, and personal impact at the heart of their work.
Resources and Links:
Bart Berkey: MostPeopleDont.com | LinkedIn
This podcast episode is brought to you by Wishes.Inc
Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.
It rewards users with cashback and perks through virtual payment tools.
Fast, traceable, and efficient—Wishes makes doing good feel even better.
https://www.bartaberkey.com/wishes-inc-landing-page
In this episode of Most People Don’t…But YOU Do!, Bart Berkey sits down with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company, founder of Capella Hotel Group, and author of Excellence Wins. Widely recognized as one of the most influential leaders in modern hospitality, Schulze shares stories from his 65-year career, beginning as a teenage server’s assistant in Germany to reshaping the global standard of service. He offers profound lessons on leadership, technology, customer experience, marriage, vision, and living with high intent.
Major Takeaways / Learnings
- Define Yourself Through Excellence: Schulze learned early on that you don’t wait for others to define your worth—you decide to act as a person of excellence in every situation.
- Hospitality Is Human: Technology can support service, but it must never replace the respect, honor, and connection guests crave.
- Good for All Concerned: True leadership decisions must benefit customers, employees, investors, and the organization as a whole. Compromise here is both ineffective and morally wrong.
- Vision and Intent Drive Success: Excellence is never an accident—it comes from high intent, deliberate action, and constant self-management.
- Balance Through Deliberate Choices: His long marriage and family life thrived because he approached them with the same high intent as his career, asking “How can I serve you now?”
- Resilience and Renewal: Personal hardships—including a cancer scare—strengthened his resolve to contribute, learn, and guide others for decades to come.
Memorable Quotes
- “You define yourself as a person of excellence.”
- “Human beings will always want to be respected.”
- “Every decision must be good for all concerned—the customer, the employee, the investor.”
- “Excellence is never an accident. It is always high intent.”
- “Don’t just go to work to work—go to work for excellence.”
- “Have a beautiful dream, not an easy dream.”
Why It Matters / How to Use It
Schulze’s wisdom extends far beyond hospitality. Leaders, entrepreneurs, and professionals in any field can apply his principles: set a vision, act with excellence, honor human dignity, and align decisions with the good of all stakeholders. His approach to work, family, and purpose reminds us that success is not about shortcuts—it’s about relentless intent, self-management, and service.
Resources and Links:
Bart Berkey: MostPeopleDont.com | LinkedIn
This podcast episode is brought to you by Wishes.Inc
Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.
It rewards users with cashback and perks through virtual payment tools.
Fast, traceable, and efficient—Wishes makes doing good feel even better.
https://www.bartaberkey.com/wishes-inc-landing-page
In this special solo episode, Bart shares personal stories and lessons from his trip to Riyadh, Saudi Arabia, where he was invited to speak at the KBLT Congress on travel and hospitality. From Lufthansa flight attendants anticipating a young family’s needs, to warm welcomes at immigration, to Ritz-Carlton staff redefining overdelivery, Bart explores what it means to personalize, customize, and truly notice people—whether clients, guests, or teammates.
Major Takeaways / Learnings
- Overdelivery is not accidental: it requires resources, systems, and intentional focus.
- Hospitality starts at the first moment—from airport customs officers to hotel staff, everyone has the chance to make guests feel honored.
- Personalization matters: 71% of customers expect it, 76% get frustrated when it’s missing, and 80% are more likely to buy when experiences are tailored.
- Busy is no excuse: focus on your most important clients, partners, or team members and create a process for deliberate overdelivery.
- Leadership lesson: even small actions—like a manager calling customers while an employee is on vacation—can create loyalty, relief, and trust.
- Universal truth: People remember how you make them feel.
Memorable Quotes
- “Every opportunity is the chance to make someone feel a certain way.”
- “Overdelivering requires not just heart, but process.”
- “People are good. People are kind. Please, just keep noticing, keep anticipating, keep overdelivering.”
Why It Matters / How to Use It
This episode is a reminder that in a world where everyone is busy, the true differentiator is focus and intentionality. Whether in sales, service, or leadership, slow down long enough to notice, anticipate, and act. Build the systems and habits that allow you to go from simply delivering to truly overdelivering.
Resources and Links:
Bart Berkey: MostPeopleDont.com | LinkedIn
This podcast episode is brought to you by Wishes.Inc
Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.
It rewards users with cashback and perks through virtual payment tools.
Fast, traceable, and efficient—Wishes makes doing good feel even better.
https://www.bartaberkey.com/wishes-inc-landing-page
In this heartfelt episode, Bart sits down with Teresa Rohr, a travel designer with Pink Pineapple Travel, who has transformed her passion for teaching and helping others into a career that creates unforgettable travel memories. Teresa shares her journey from elementary school teacher to becoming a Cancer Aware Travel Advisor, where she helps families touched by cancer experience meaningful travel with compassion, empathy, and specialized care. Her story is one of kindness, resilience, and going beyond what “most people don’t.”
Major Takeaways / Learnings
- Helping at the Core: Teresa’s lifelong passion for serving others comes from her upbringing and continues to guide her work in travel.
- From Teaching to Travel: After 12 years in education, she shifted careers but carried her gift for guidance, patience, and empathy into her new role.
- Living with Cancer, Not Stopping for It: As a Cancer Aware Travel Advisor, Teresa ensures that individuals and families touched by cancer can still live fully, travel safely, and make lasting memories.
- Kindness in Action: Whether writing handwritten thank-you cards or helping a client access mobility resources, Teresa consistently goes above and beyond.
- Calm in Chaos: Despite struggles with anxiety, Teresa uses mindfulness, yoga, walking, and teaching moments with her children to stay grounded and kind, even in stressful situations.
Memorable Quotes
- “You never know what someone is going through… lead with kindness and give grace.”
- “People think of cancer as curable or not curable. But there’s a third way: living. You don’t have to stop living just because you’re touched by cancer.”
- “It’s not about commission. It’s about memories, photos, and the stories families will pass on.”
Why It Matters / How to Use It
This episode reminds us that kindness and empathy aren’t extras—they’re essentials. Teresa shows us how small actions like a smile, a handwritten note, or thoughtful travel planning can transform lives. For those touched by cancer, her message is powerful: life doesn’t stop—keep living, keep traveling, keep creating memories. For all listeners, the lesson is clear: do what most people don’t—go the extra mile to help others feel seen, supported, and celebrated.
Resources and Links:
Agency Website: www.PinkPineappleTravel.com
LinkedIn: https://www.linkedin.com/in/teresa-rohr-ba8b1b383/
Facebook Travel Group:https://www.facebook.com/groups/5419554094780424
Bart Berkey: MostPeopleDont.com | LinkedIn
This podcast episode is brought to you by Wishes.Inc
Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.
It rewards users with cashback and perks through virtual payment tools.
Fast, traceable, and efficient—Wishes makes doing good feel even better.
https://www.bartaberkey.com/wishes-inc-landing-page
In this energizing and transparent episode, Bart Berkey sits down with Ulric Musset—founder of Marblism and creator of the AI assistant suite—to explore what it really means to create with purpose. From building his first website at age 12 to becoming the #1 product on Product Hunt, Ulric shares his journey of learning, failing, pivoting, and eventually creating a tool that saves people time, generates opportunity, and allows entrepreneurs to scale with AI-powered teammates.
The conversation dives into the why behind his work: not fame or fortune—but the simple joy of building something useful that helps others. If you’re a business owner, creator, or dreamer trying to do what “most people don’t,” this episode will open your eyes to what's possible when purpose meets persistence… and you finally get some help from Ava, Stan, Sonny, Rachel, and the rest of Ulric’s AI dream team.
💡 Major Takeaways / Learnings
- Creation doesn't require permission. You don’t need credentials or capital to start—just curiosity and the courage to keep going.
- Your "product" can be anything—as long as it helps someone. A croissant or an AI assistant… both count if they serve a purpose.
- Validation feels good, but it’s not the goal. Helping someone through what you’ve built is the ultimate payoff.
- AI is not the enemy—it’s the assistant. Marblism’s 7 AI employees empower solopreneurs and small teams to reclaim their time and grow.
- Most businesses don’t fail from effort—they fail from isolation. Tools like Marblism give you a team before you can afford one.
💬 Memorable Quotes
- “I didn’t care about the shape—I just wanted to create.”
- “Most people don’t read enough… including me.”
- “When someone uses what I built, it’s not about liking me. It’s about finding the product useful—and that’s even better.”
- “If Marblism helps you scale, maybe then you can hire that marketing director. That’s the vision.”
- “I built Marblism because I was tired of working 90-hour weeks just answering emails.”
✨ Why It Matters / How to Use It
This episode is for entrepreneurs, solo founders, side-hustlers, and visionaries who are stuck doing it all themselves. If you’ve ever wished for a team but couldn’t afford one—this is your wake-up call. Ulric’s journey reminds us that tools born from pain often deliver the most purpose. Marblism isn’t just AI—it’s a co-worker that doesn’t sleep, complain, or ghost you mid-project.
Listen to learn how Ulric turned nerdy curiosity into scalable impact—and how you can too.
We’re sharing this technology tool with you, so you can expand your impact with fewer hours too!
Sign Up for Marblism
Use code MPD for 25% off.
What happens when a Bronx-born Division 1 athlete becomes one of the most trusted, admired, and emotionally intelligent leaders in the travel industry?
In this heartfelt and energizing episode, Bart sits down with Ray Snisky, Group President of ALG Vacations and Amstar DMC, for an unforgettable conversation about confidence, kindness, humility, and hope. Ray shares deeply personal stories—from growing up with food stamps and driving tow trucks at age 13, to leading teams through 9/11, the financial crisis, and COVID with optimism and calm. You’ll hear how sports, mentors, and a mindset of “nothing to lose, everything to give” shaped his leadership—and why vulnerability and values matter more than spreadsheets.
From launching the Kindness Conference to empowering teams with trust and autonomy, Ray gives a masterclass in people-first leadership and living with purpose.
Major Takeaways/ Learnings
- Confidence is a choice—and often your biggest obstacle is you.
- True leadership means building trust, not control.
- Vulnerability is a strength, not a weakness.
- Don’t just survive challenges—rebuild better from them.
- Empower your people, and they’ll outperform expectations.
Memorable Quotes
- “Most people don’t have enough confidence in themselves to take risks… but the ice is 30 feet thick.”
- “You don’t need to scream to lead. If you do, you’ve already lost credibility.”
- “Success breeds autonomy. Work hard enough that no one has to micromanage you.”
- “I never worried about losing my job—because I knew I’d be okay. I had nothing to lose, and everything to prove.”
- “If your dreams don’t make you nervous, they’re not big enough.”
Why It Matters / How to Use It
If you lead people, want to become a better version of yourself, or are looking for proof that kindness is good business, this episode is your blueprint. Whether you're a CEO, coach, or just trying to stay grounded in hard times, Ray’s stories will reset your mindset—and reignite your hope.
Resources and Links
Bart Berkey: MostPeopleDont.com | LinkedIn
What happens when a simple subject line transforms your entire leadership approach? In this solo episode, Bart Berkey shares the profound moment when a three-word email—“BTW, good morning”—became a turning point in how he leads with humanity, not just hustle. This deeply personal story reveals why connection must come before direction, and how one assistant's courage sparked a lasting shift in Bart's leadership mindset.
Major Takeaways
- The 3P Framework: Lead with Person, Purpose, Praise to build trust, drive execution, and inspire motivation.
- BTW, Good Morning: A reminder to pause, acknowledge, and connect before assigning tasks.
- Micro Chats Matter: Small greetings fuel emotional belonging—especially in hybrid and remote environments.
- Nine Keystrokes Can Set You Apart: Typing “Thank You” may take 1.7 seconds, but the impact can be career-changing.
- Ask About the Blueberries: Celebrate wins, recognize efforts, and invite others to share what’s working.
Memorable Quotes
- “Are you barking orders—or building connection?”
- “Small talk isn’t fluff. It’s fuel.”
- “BTW, good morning—three words that rewired how I lead.”
- “Recognition starts with acknowledgment. It’s not about the task. It’s about the person first.”
Why It Matters / How to Use It
This episode challenges the default mode of leadership many fall into—prioritizing urgency over empathy. Whether you're managing a team or building relationships, the shift from task-first to people-first can unlock deeper trust, better collaboration, and higher performance. Try Bart’s 3P approach in your next email or 1-on-1, and watch your team’s response change.
Resources & Links:
- Bart Berkey: MostPeopleDont.com | LinkedIn
What if your mood isn’t just in your mind—but in your gut? In this powerful episode, GI psychologist Dr. Daphne Spyropoulos of Cleveland Clinic explains the surprising science behind gut health, serotonin, shame, and self-talk. We unpack how social media affects our self-worth, whyyour inner critic might just be habit, and how small shifts in thought can change everything.
You’ll also hear the viral “cereal story” thatmakes neuroplasticity (rewiring your brain) easy to understand—and even easier to apply. If you’ve ever felt anxious, judged, or stuck in self-doubt, this conversation will show you how to build emotional resilience from the insideout.
Resource & Links:
- Bart Berkey: MostPeopleDont.com | LinkedIn
We all carry a little hogwash — the untruths we’ve convinced ourselves are real.
In this solo episode, Bart unpacks the emotional and psychological baggage we carry disguised as “logic”: the thoughts like “I’m not good enough”, “They must be mad at me”, or “I always mess things up.” Spoiler alert:it’s all hogwash.
Through personal stories, science-backed insights, and a practical truth-vs-hogwash exercise, Bart guides listeners to recognize triggers, reject negative narratives, and rewrite their inner dialogue. You'll learn how small shifts in thought lead to big shifts in life — moving from stuck to stable, from fear to forward motion.
Major Takeaways & Lessons
- Most of What You Think… Isn’t True
80% of daily thoughts are negative, and 95% are repetitive. Labeling the false ones as “hogwash” helps break the cycle.
- Hogwash = Lies Dressed Up as Logic
Thoughts like “I’m not good enough” or “They’re mad at me” feel real, but they’re often assumptions rooted in fear, not fact.
- Use the Hogwash vs. Truth Tool
Make two columns. In one, list your negative self-talk (“hogwash”); in the other, write the truth that challenges it.
- Triggers Create False Stories
Hogwash often begins at the moment of emotional trigger. Recognizing the origin of the story helps you rewrite it.
- You Can Reframe Your Story
Whether the trigger is from childhood or yesterday, your belief can shift. Start by noticing it, naming it, and replacing it.
- Writing It Down Frees Your Mind
Studies show that writing down worries moves them out of your subconscious, reducing repetitive, anxious thoughts.
- Negativity Bias is Real — But You Can Balance It
Our brains are wired to detect threats. But when we call out hogwash, we make space for gratitude, hope, and awe.
- From Hogwash to Healing
Bart shares a personal story about childhood trauma and how identifying the untruths it planted helped him heal and help others.
- The First Step to Awe is Clearing the Lens
Hogwash clouds our ability to see joy, hope, and potential. Recognizing and clearing it is what reveals the “glimmer.”
- You’re Not Alone
Everyone carries hogwash. The difference is: Most people don’t stop to question it — but you do.
Plus, Bart introduces the first step in his new “Trigger → Glimmer → Awe” framework — helping you feel better, do better, and be better.
Resource & Links:
- Bart Berkey: MostPeopleDont.com | LinkedIn
What do a wholesale floral empire, the Bluetooth symbol, and 14 million monthly readers have in common? Michael Politz.
In this episode, Bart sits down with the endlessly curious and wildly creative founder of Food & Beverage Magazine. Michael shares his unbelievable path—from crafting the now-iconic Bluetooth logo to being mentored by Lifestyles of the Rich and Famous legend Robin Leach, to growing one of the most influential publications in hospitality and F&B.
But the real magic? It started long before the media empire—when Michael, as a young man, sat at a local deli with wise, self-made grandfathers. He listened. He asked questions. And what they shared about work ethic, humility, and legacy would quietly shape every bold move he made after that.
This episode is a masterclass in curiosity, legacy, listening, and why most people don’t take the first step—but Michael always does.
Major Takeaways / Learnings
- Ask more. Listen deeply. Michael sat for years with local business legends—not to pitch, but to learn. That habit of asking and listening became his entrepreneurial foundation.
- Start before you're ready. He didn’t wait for credentials—he built a floral empire in college, helped brand Bluetooth, and launched a magazine from scratch.
- Mentorship multiplies momentum. Robin Leach didn’t just give access—he gave Michael the tools to build credibility and tell stories that mattered.
- Legacy isn’t inherited. It’s earned. Watching values decline across generations, Michael committed to building with gratitude and grit.
- Always stay curious. From red carpets to AI tools, Michael embraces learning and reinvention as non-negotiables.
Memorable Quotes
- “Most people walk into a room and wonder, ‘Who’s going to like me?’ I walk in and think, ‘Who am I going to like?’”
- “Those grandfathers at the deli didn’t sugarcoat it—they taught me what hard work looked like. And I listened.”
- “I didn’t wait for someone to show me how—I just figured out what needed to be done and did it.”
- “Robin Leach mentored me for 15 years. He taught me how to make stories sensational, and how to make people feel seen.”
- “Most people don’t take the first step.”
Why It Matters / How to Use It
This episode is a reminder that success starts with curiosity—and grows through listening, learning, and lifting others. Michael’s journey is proof that bold ideas are only half the battle. The other half? Paying attention to the wisdom around you.
Take action by:
•Asking better questions
•Listening like it matters (because it does)
•Capturing the wisdom of mentors
•Acting on what you hear
Michael did. And he built an empire because of it.
LinkedIn: https://www.linkedin.com/in/michaelpolitz/
Food and Beverage Magazine - https://www.fb101.com/
Bart Berkey: MostPeopleDont.com | LinkedIn
This podcast episode is brought to you by Wishes.Inc
Wishes, Inc. is a transparent giving platform that lets donors see exactly where their money goes.
It rewards users with cashback and perks through virtual payment tools.
Fast, traceable, and efficient—Wishes makes doing good feel even better.
https://www.bartaberkey.com/wishes-inc-landing-page
In this deeply personal and powerful conversation, Bart Berkey sits down with global speaker, activist, and content creator Spencer West — known for climbing Mount Kilimanjaro on his hands and redefining what's possible. He is more than a gentleman without legs; he is a human being with heart.
Together, they explore what it means to be kind to yourself, how to ask for help, and why we must create space for others while owning our story. From his viral TikToks to his upcoming book Breaking Free, Spencer shares lessons on resilience, identity, burnout, leadership, and the power of showing up authentically.
Major Takeaways / Learnings
- Start With You: Kindness Begins Internally
Leaders and changemakers often overlook self-kindness. Spencer reminds us: You can’t pour from an empty cup. Start by being gentle with yourself, especially in moments of stress or uncertainty.
- Asking for Help Is a Strength, Not a Weakness
Spencer shares moving stories—from climbing Indian temples to emotional breakdowns—that prove the most powerful leaders are the ones willing to be vulnerable and ask for help.
- Your Platform Is a Privilege—Use It to Uplift
As a queer, disabled individual, Spencer chooses to speak out—not for attention, but to educate, advocate, and help others feel seen. “I could stay silent. But I won’t.”
- Redefine Possible (Literally)
Climbing Mount Kilimanjaro on his hands wasn’t just symbolic—it raised over half a million dollars to provide clean water for 12,500 people for LIFE. Purpose turns pain into impact.
- Burnout Is Real—Even When You Love the Mission
While working for a nonprofit, Spencer traveled over 100 days a year and realized hustle culture had taken over. The pandemic forced a reset, teaching him to prioritize therapy, rest, and joy.
- Offer Help—But Always Listen First
Help should be consensual. A well-meaning stranger once lifted Spencer’s wheelchair into a car without asking—violating trust and autonomy. Spencer’s advice: Offer. Pause. Respect the answer.
- Leadership During Difficult Times Requires Honesty
In hard times, don’t rush to solutions. Acknowledge what’s difficult. Sit in discomfort. Then gather your people and move forward together.
- Representation Matters—and So Does Balance
Spencer balances speaking, social media, and activism with family, fun, and fulfillment. He urges others to explore what they want and need—then pursue it unapologetically.
- Most People Don’t… Stop to Ask What They Truly Want or Need
Spencer’s answer to Bart’s signature question hits home: “Most people don’t take the time to figure out what they want and need.” The first step toward fulfillment is pausing long enough to reflect.
Memorable Quotes
- “Just hang on until the scenery changes. Because it always does.”
- “I want to use whatever platform I have to raise awareness—and infuse it with heart, humor, and honesty.”
- “Helping without listening first can do more harm than good.”
- “Being kind to yourself is learning to ask for help.”
- “Leadership isn’t having all the answers. It’s creating space for the truth.”
Why It Matters / How to Use It:
This episode is a guide for anyone navigating leadership, identity, burnout, or uncertainty. Spencer teaches us that real strength lies in vulnerability, listening, and authenticity. Whether you're managing a team, raising a family, or simply trying to make it through the day—Spencer’s story will move you to pause, reflect, and lead with heart.
Instagram - @spencer2thewest
TikTok- @spencer2thewest
Facebook- Spencer West (page)
Linktree - “spencer2thewest”
Website - Spencer2thewest.com
Bart Berkey: MostPeopleDont.com | LinkedIn
In this deeply human and heartfelt episode, Bart Berkey sits down with the legendary Edward Mady — author of Honing the Human Edge, former GM of The Beverly Hills Hotel and Hotel Bel-Air, and a true icon in luxury hospitality. From his humble beginnings in a family diner to leading 128 award-winning teams, Edward shares the powerful principle that shaped his leadership: crack the code of others’ hidden strengths and help them grow. With stories of grit, empathy, and purpose, this conversation is a masterclass in humanistic leadership and emotional intelligence.
________________________________________
Major Takeaways / Learnings:
- “Cracking the Code”: Great leaders uncover strengths people don’t yet see in themselves.The Power of a
- Name: Using someone’s name validates their identity and worth — whether they’re an employee or a stranger on the street.
- Growth + Value: Every individual deserves a path to grow and add value. That’s the true headline of leadership.
- Onboarding = Culture: Integration isn’t training — it’s energizing people to join your culture with purpose and pride.
- Desire → Momentum → Movement: Leadership isn't about tasks; it’s about sparking desire that fuels momentum and creates collective impact.
- Lead Through Crisis by Showing Up: Sit in the fire with your team. Presence over perfection.
- Fire With Humanity: Even when letting someone go, leaders can do so with compassion, support, and continued belief in their potential.
- Work Can Be Joy: True leaders find joy in their work because it’s purpose-driven and people-centered.
________________________________________
Memorable Quotes:
- “The most important thing you’ll ever own is your name.”
- “Cracking the code of someone’s hidden strength — that’s what great leadership is.”
- “Desire is when you make a contract with yourself to be unhappy until you get what you want.”
- “What can I do? How can I help? Who can I call?”
- “You never know what it’s like to work for Edward Mady… until you don’t.”
- “Leadership means sitting in the fire with your team and saying, ‘We’ll figure this out together.’”
________________________________________
Why It Matters / How to Use It:
This episode is a playbook for anyone who wants to lead with more empathy, resilience, and impact — whether in hospitality, business, or life. Edward reminds us that it’s not enough to manage people — we must see them, support them, and help them discover their own edge. Apply this by:
- Calling people by name.
- Asking what lights them up.
- Creating safe space to grow, even through failure.
- Leading not just with policies, but with presence.
This is not just leadership — this is legacy.
Resources & Links:
- Edward Mady on LinkedIn: Click here
- Edwar Mady Book: Honing the Human Edge: How Leaders Can Unlock Success Through Caring, Coaching, and Accountability
- Bart Berkey: MostPeopleDont.com | LinkedIn
In this inspiring episode, Bart Berkey sits down with Gavin Mlinar, CEO of Blacklisted Consulting and author of Yes, Your Way to Success. Why Don’t You? Gavin shares the remarkable story of how his upbringing, mindset, and resilience have driven him to negotiate billion-dollar contracts, become an endurance athlete, and launch his own company—all through one key trait: decisiveness.
Together, they unpack what it takes to keep going when most people quit, and how to act with confidence even when conditions aren’t perfect.
Major Takeaways / Learnings:
1.Most People Don’t Ask… But Gavin Does. Gavin landed on this podcast simply by reaching out with authenticity and persistence—something most people don’t do.
2.Rejection is Practice. Cold-calling 100 people a day at Merrill Lynch taught Gavin to normalize “no.” He reframed rejection as part of the process, not a signal to stop.
3.Decisiveness Is a Superpower. According to his book coach (also a therapist), Gavin is one of the most decisive people they’ve ever met—and that’s what makes him different.
4.Forget Perfect—Take Action. Waiting for the perfect moment or perfect plan often leads to stagnation. Gavin encourages forward momentum over perfectionism.
5.Two Steps to Progress: 1) Research and validate through resources and conversations. 2) Make a decision, take action, and adjust along the way.
6.Ask for Help. Often. Most people don’t ask—but most people are predisposed to help when asked. Gavin encourages breaking through that hesitation.
7.Effort + Attitude = Progress. Gavin teaches his kids—and lives himself—by these two values. You don’t need perfection, just consistent energy and a positive mindset.
Memorable Quotes:
1.“Most people don’t ask for help. But most people are predisposed to help when asked.” – Gavin Mlinar
2.“There are very few things in life that are final. Failure is just learning in disguise.” – Gavin
3.“You get to wake up early. You get to catch that flight. That shift in mindset is everything.” – Bart Berkey
4.“Most people don’t… say yes.” – Gavin Mlinar
Why It Matters / How to Use It:
Listeners will walk away with practical tools to become more decisive, more resilient, and more open to opportunities. Gavin’s approach—research, then act—can be applied to anything from writing a book to launching a business, asking for a promotion, or learning how to surf.
His mindset of saying "yes" before conditions are perfect is a challenge to the perfectionist in all of us and his emphasis on attitude and effort is a reminder that consistency and courage can unlock extraordinary results.
Resources & Links:
- Gavin Mlinar on LinkedIn: Click here
- Yes Your Way website: www.yesyourway.com
- Bart Berkey: MostPeopleDont.com | LinkedIn
Fill in the Blank:
Most people don’t…
" say yes. "
Frank Guengerich’s journey is one of grit, grace, and doing the work—often in silence. A former Division I tennis player and national bodybuilding champion, Frank has spent decades building a career in health, wellness, and leadership. Now the President and CEO of HWLS, he shares how his upbringing shaped his values and how he built a boutique consulting firm that thrives on personal attention and a proven track record.
Bart and Frank dive into what separates those who simply dream from those who do. Frank's reflections on responsibility, accountability, and the importance of meaningful leadership resonate deeply. His lessons aren’t just for fitness pros—they’re for anyone who wants to build something with integrity and impact.
Top Takeaways:
•Work Without Applause: Most people don’t do the work in silence. Frank did—and still does.
•Leadership Anchored in Values: Kindness, empathy, rigor, and reliability are non-negotiables.
•Responsibility vs. Accountability: Responsibility is a personal gift. Accountability is cultural.
•Build Smart, Then Scale: Success in the fitness and wellness world depends on business acumen just as much as heart.
•Success Is Simple (But Not Easy): Friendly staff. Clean facilities. Functioning equipment. Consistency.
Best Quotes:
“Most people don’t do the work in silence. They don’t fully commit with passion and patience when no one is watching.” — Frank Guengerich
“Love people and use money. Don’t use people and love money.” — Frank Guengerich
“Responsibility is the gift you give yourself. Accountability is what you give your organization.” — Frank Guengerich
Bart’s Reflections:
Bart shares his own story of career transformation after a health scare and how Frank’s values echo the Most People Don’t mindset. The episode becomes a masterclass in purpose-driven work, sharing how helping others leads to lasting success—and not the other way around.
Resources & Links:
•Frank Guengerich on LinkedIn: Click here
•HWLS Website: www.HWLServices.com
•Bart Berkey: MostPeopleDont.com | LinkedIn
Fill in the Blank:
Most people don’t…
“…do the work in silence. They don’t pursue goals with passionate consistency. They wait for permission or praise. But when you do the work anyway—especially when no one’s watching—you win.” — Frank Guengerich
(Live from the Moody Center with Mr. Casey Paulson, Project President/Regional Vice President, Discovery Land Company & Elexa Ruth, GM Driftwood Golf and Ranch Club, Austin, TX)
Special thanks to Rachel Reap, Director of Premium Service at the Moody Center in Austin for her hospitality in hosting this podcast event.
📍Description:
Recorded live at the Moody Center, this heartfelt episode features Discovery Land’s Casey Paulson and Driftwood Golf & Ranch Club’s Elexa Ruth. Bart Berkey guides an intimate conversation exploring how small actions, deep care, and personal responsibility create unforgettable premium experiences. From handwritten Father's Day cards to spotting fallen signage, this episode is a powerful reminder that Most People Don’t… but YOU Do.
💡Major Takeaways / Learnings:
Responsibility often begins early and becomes a lifelong motivator. For Casey, becoming a father at 20 shaped his relentless drive and sense of accountability.
Leadership is about consistency in doing the right thing, even when no one is watching — or helping.
Noticing is a superpower. Elexa’s attention to detail comes from genuine care, cultural consistency, and high standards.
“See something, do something” isn’t just a phrase—it’s a leadership practice.
Creating magic for others requires preparation. From branded Yetis to personalized cards, it’s about having tools on hand to surprise and delight.
Hiring for care matters more than hiring for skill. You can train technical abilities, but you can’t teach heart.
Follow-up builds emotional loyalty. A simple “thank you” can leave a lasting impression that most overlook.
Even the smallest act—like a hummingbird’s drop of water—can start a movement.
💬Memorable Quotes:
“Most people don’t think they can make a difference.” – Casey Paulson
“You just have to grind through it… Just keep being better.” – Casey Paulson
“We don’t want our members to have to think of anything when they walk into our little bubble.” – Elexa Ruth
“Magic happens when someone spends a little more time than someone reasonably would expect.” – Elexa Ruth (quoting Teller of Penn & Teller)
“Most people don’t follow up.” – Bart Berkey
“You can't nurture care.” – Elexa Ruth
✨Why It Matters / How to Use It:
This episode is a playbook for elevating any experience—whether in hospitality, leadership, or everyday life. If you lead a team, serve clients, or want to build culture through care:
Hire for heart, not just resume.
Notice. Then act.
Prepare your team to surprise and delight with simple, thoughtful tools.
Remember that follow-up builds trust—and it only takes seconds.
You don’t need a title or budget to make a difference. Be the hummingbird.
More about these companies and their locations:
https://discoverylandco.com
https://driftwoodgolfclub.com
https://moodycenteratx.com
https://mostpeopledont.com
187 Podcast Episode:
Reinvent While Winning: José Suquet’s Story of Listening First and Leading Forward
Chairman of the Board & CEO, Pan-American Life Insurance Group
Host: Bart Berkey – Most People Don’t... But YOU Do! Podcast
From escaping Cuba at age two to leading a company that protects over 7 million lives across 22 countries, José Suquet has lived a life built on resilience, purpose, and people-first leadership. In this candid and emotional conversation, José shares how lessons from his seamstress mother, early sales experience, and decades of executive leadership helped him transform Pan-American Life Insurance Group into a values-driven organization.
This episode explores what it truly means to lead with humility, listen before speaking, and reinvent while you’re still succeeding.
1. Most People Don’t Listen—But Great Leaders Do
“God gave us one mouth and two ears for a reason.”
By listening first—whether to clients, colleagues, or family—José learned to lead with empathy and clarity. Listening creates understanding, and understanding makes every word and action more impactful.
2. You Don’t Need to Be Loud to Be Strong
Calm consistency and respect leave a longer legacy than control or intimidation. José credits his greatest mentor with showing him that leadership doesn’t require volume—it requires alignment, resources, and kindness.
3. People Over Policy: The COVID Story
During the pandemic, Pan-American Life Insurance Group paid over $300 million in death claims—even when reinsurance contracts excluded pandemics. José made the call: “We do. We cover them. That’s who we are.”
4. Don’t Wait Until It’s Ripe to Reinvent
Drawing from the Sigmoid Curve and Bart’s “green banana” analogy, José emphasizes the importance of reinventing during strength—not waiting for decline. “If you sit still, you're not cruising—you're being passed.”
5. Sales Isn’t Pressure—It’s a Promise
José sees selling life insurance as delivering on a deeply emotional contract: helping people when they’re most vulnerable. “You're not selling a shiny gadget—you're selling a promise.”
6. Broke, Not Poor
Raised by a single mother who once reigned as Cuba’s most beautiful woman before working as a seamstress in the U.S., José absorbed this powerful distinction:
“We were broke, not poor. And if you're broke, you can always come back.”
7. Title Doesn’t Equal Worth
Whether visiting the mailroom or the boardroom, José treats everyone with dignity. “At the end, the big guy won’t ask if you were CEO or in the mailroom—just if you were a good human being.”
💬 Notable Quotes:
- “Most people don’t listen. But when you do, the words you speak—and the decisions you make—matter even more.”
- “Leadership is about trust, not titles. Consistency builds both.”
- “You don’t need to make people cry to be an effective leader.”
- “We were broke, not poor. That mindset changed everything.”
- “We don’t just sell insurance. We deliver peace of mind—when people need it most.”
More about Pan-American Life Insurance Group
More about Most People Don't
Podcast Guest: Andrew Newland
Most People Don’t… Look at Themselves as the Problem and Do Whatever It Takes to Change
Episode Summary:
Andrew Newland, founder of Functional Medicine Marketing, opens up with raw honesty and resilience. In this conversation, we explore his journey from desperation and self-doubt to business success and self-awareness.
His story embodies the truth that most people don’t persist, most people don’t do the work to change their thinking, and most people don’t look at themselves as the problem—but Andrew did.
💡 Major Takeaways:💬
1. Desperation Is the Springboard for Transformation
Andrew’s lowest point was “hopeless on the hill”—a moment where he considered whether his family would be better off without him. That painful place was also the beginning of real change. He realized that the common denominator in all his failures was himself—not in a self-deprecating way, but in an empowering one. Once he owned that, everything began to shift.
2. “I Am the Problem” → The Mantra of Radical Responsibility
He began repeating the phrase, “I am the problem”, not as punishment but as a path to ownership. He devoured personal development books like 20,000 Days and Counting and The Greatest Salesman in the World, and they helped reframe his identity and mindset.
3. The Real Issue Was Lack of Persistence, Not Lack of Ideas
From wooden flowers to stone fountains to roasted coffee, Andrew had ideas—but didn’t follow through. His success didn’t come from a magic product or sudden breakthrough. It came from a decision to persist, to get up earlier, to conquer excuses, and to be consistent.
4. Health and Business Are Inseparable
When Andrew prioritized his physical health using functional medicine principles, his energy and mindset improved. That clarity helped him rebuild professionally. Mind, body, and business are connected—his transformation was holistic, not isolated.
5. Helping Others Without Expectation Creates Abundance
Andrew’s marketing philosophy centers on service over sales. He helps local businesses succeed online, not with pressure tactics but with generosity and clarity. His mission: Help you help more people. That’s the heartbeat behind Functional Medicine Marketing and every other venture he runs.
📚 Book Recommendations Shared:
- 20,000 Days and Counting by Robert D. Smith
- The Greatest Salesman in the World by Og Mandino
- The Go-Giver series by Bob Burg
- The Alchemist by Paulo Coelho
-
Building a StoryBrand by Donald Miller
-
-
Most People Don’t… and Why You Should by Bart Berkey 😉Favorite Quotes:
-
“Most people don’t look at themselves as the problem and do whatever it takes to change it.”
- “Worrying is praying for bad things.”
- “We never overthink positively.”
- “Desperation is often necessary for transformation.”
-
-
- “Release to rise. The more you let go, the more you move up.”❤️ Personal Shout-Outs: Andrew shares deep love for his wife, Renee Newland, and their four children: Ashton, Caman, Jason, and Hosanna. He credits Renee as the reason he's not "in a broken-down van by the river," calling her the true backbone of their business and life.
🌐 How to Connect with Andrew:
- Website: https://functionalmedmarketing.com
- Text or Call: His personal number is listed on the site
- Free Resources: Downloadable eBooks and personalized site evaluations available
- Ideal Clients: Functional medicine practices, direct primary care providers, and any local businesses seeking marketing guidance with heart.
Podcast Summary:
In this powerful episode, Bart Berkey sits down with Gary Brandeis, CEO of Scholar Hotels and Penn State alumnus, to unpack what it means to build legacy through humility, risk-taking, and consistent, people-first leadership.
Gary reflects on his early days washing pots in Atlantic City, his pivot from accounting to entrepreneurship, and the enormous responsibility he embraced in revitalizing Penn State’s Nittany Lion Inn. His story is one of betting on himself—not for glory, but to create a sustainable, purpose-driven company that invests in people and communities.
Through heartfelt conversation, Gary shares the values instilled by his immigrant grandparents, his belief in servant leadership, and the importance of building a business where people—not just profits—come first.
Gary doesn’t seek legacy for ego—it’s about creating opportunity and dignity for the people in his company and the communities where they work. “Legacy is about what our company can do for people—not what it says about me.”
From working at an accounting firm to building a multi-property hotel group, Gary took calculated risks rooted in self-belief and hard work. He learned to outthink, outwork, and outstrategize—not because he was the smartest, but because he was committed.
Gary built his business model around control not to micromanage, but to create experiences he could shape and scale. Hospitality attracted him because it allowed him to control both the physical space and the emotional impact.
“I’m the least important person in the company.” This mindset drives a culture of empowerment and respect. His job is to support the front line, not to be the hero. “If our team isn’t performing, I have nothing to raise money with, nothing to grow from.”
Gary leads with quiet confidence. His photo isn’t highlighted on the website, and he avoids the spotlight—but his fingerprints are everywhere: in how people are treated, how decisions are made, and how values are lived.
Gary’s biggest decisions weren’t always home runs—but every risk he took helped him and his team get better. “Even if it’s a 50.1% chance of success, I’ll take the bet on myself.”
Gary isn’t chasing a bucket list. He’s building a company that will last long after he’s gone. That’s how he defines fun, fulfillment, and real success.
- “Most people don’t take risks—but I bet on myself.”
- “If I don’t make a profit, I can’t reinvest in our people.”
- “I learned from my father—I didn’t want my fate in someone else’s hands.”
- “When you believe in what you’re offering, people can feel it.”
- “Penn State chose us because we cared—and we showed up.”
- “Legacy is the ripple effect your business creates.”
💡 Major Learnings and Takeaways:
-
Legacy Is Built Through Daily Impact
-
Betting on Yourself Requires Grit and Belief
-
Control Isn’t About Power—It’s About Responsibility
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The Most Important Person? Not the CEO.
-
Humility Is a Leadership Superpower
-
Risk Doesn’t Guarantee Success—But It Guarantees Growth
-
Sustainability Over Speed
More about https://scholarhotels.com/
More about Most People Don't: https://mostpeopledont.com
🎙️ Summary:
In this solo episode, Bart Berkey unpacks a powerful leadership lesson inspired by a personal restaurant experience: the difference between explaining and complaining. After receiving an overcooked lobster dish and giving respectful feedback, Bart was met with indifference rather than action—highlighting a common leadership failure: acknowledging problems without offering solutions.
He reflects on how leaders and employees alike can transform frustration into progress by explaining thoughtfully, not venting emotionally. Bart shares examples from sales training sessions and consulting work—including a hands-on activity with F1 Arcade’s sales team—that reinforce the idea of solution-oriented thinking.
🧠 Key Takeaways:
- Complaining releases stress, but rarely drives change.
- Explaining builds clarity, trust, and continuous improvement.
- Great leaders shift from “blame storms” to “brainstorms.”
Bart also celebrates the podcast’s growing recognition—named a top business leadership podcast in multiple categories—and encourages listeners to reflect: What’s something you’ve been complaining about… that you should start explaining instead?
🎙️ Podcast Episode #183 – Kevin Hourican: Tough on Topics, Kind to People
In this powerful episode of Most People Don’t...But YOU Do!, Bart welcomes Kevin Hourican, Chair of the Board and CEO of Sysco, a Fortune 50 global leader in foodservice distribution—and a standout example of what it means to lead with humility, empathy, and grit.
A former All-American volleyball player at Penn State, Kevin shares how the lessons from his 1994 NCAA championship team still shape his leadership today: put the team first, stay calm in pressure, and lead by example—even when you're not the star.
Throughout the conversation, Kevin emphasizes:
- "Be tough on topics, not on people."
- How servant leadership was modeled by his mother, a hospice nurse for 40 years.
- Why self-confidence + empathy are non-negotiables for great leaders.
- How dreaming big and creating belief can transform teams.
- Why it’s critical to immerse yourself in the business if you want to earn trust.
- The importance of managing energy—not just yours, but your team’s too.
- And how leadership isn't a ladder—it's a jungle gym.
Kevin’s humility, clarity, and actionable insights remind us that most people don’t serve without seeking the spotlight, but he does. And he does it to help others be their best.
🔑 Final message:
"Most people don’t believe big enough, think big enough, or dream big enough... but YOU can."
More about Sysco here: https://www.sysco.com/
More episodes here: https://mostpeopledont.com
🎙️ Podcast Summary: "The Power of Doing Nothing — On Purpose"
In this episode, Bart Berkey explores the counterintuitive—but essential—idea that sometimes the best action is inaction. Sparked by a frustrating message from a relative, Bart reflects on how pausing instead of reacting emotionally led to a better outcome—and peace of mind.
He ties this to a broader theme:
“It’s okay to do nothing—if it’s done with intention.”
Rather than jumping to solve every problem, great leaders pause, assess, and respond with purpose. Bart shares lessons from personal stories, his leadership journey, and interviews with visionary executives—like Jim Hadley of Tiber Solutions—who model deliberate calm and strategic silence.
Key messages include:
- Pausing is not quitting—it's preparation.
- Silence can be a power move, especially in negotiation or conflict.
- Grace, stillness, and listening build better relationships and leadership presence.
- Even in a world that values speed, the wisest move can be to breathe and observe.
Bart wraps with exciting news: the Most People Don’t…But YOU Do! podcast has been recognized as a top 100 leadership podcast across three categories. Gratitude flows as he encourages listeners to keep sharing good stories in a noisy world. Thank you to Million Podcasts for the incredible recognition:
Number 28 – https://www.millionpodcasts.com/ceo-podcasts/
Podcast Episode Summary:
Guest: Jimmy Vetrano – Founder & CEO of 2626 Digital | Co-Owner of Sushi Hall Chicago
Location: Chicago, IL
Fun Fact: Jimmy launched his full-scale digital agency after leaving a high-stress political post and now runs both a growing agency and a top-rated sushi restaurant.
🔑 Greatest Learnings & Takeaways:
- Make a Splash—Don’t Stay Still
“Most people don’t… make a splash. But YOU should.”
Jimmy's message is about standing out. Whether it's launching a new business, speaking up in a corporate environment, or delivering small acts of kindness—don’t just blend in. Be bold. Make waves.
- Notice. Anticipate. Overdeliver.
“I notice what people need—even when they don’t say it—and I help them get there.”
This theme ran through his stories—from his leadership at Kraft Heinz to how he runs 2626 Digital. His secret weapon? Deep empathy, combined with technical know-how. That’s a rare (and powerful) combo.
- Great Culture Starts With Great Humans
Whether it’s at Sushi Hall or 2626 Digital, Jimmy creates workplaces where people want to stay. Why? He values his team, listens, and leads with kindness. Chef Mitch and the Sushi Hall team are remembered more for how they make people feel than for the ingredients (though the sushi’s top-tier too!).
- Do Your Part, Like the Hummingbird
“The hummingbird brought water to a forest fire—because doing something matters.”
Jimmy embodies this philosophy. He doesn’t wait for others to act. He contributes, uplifts, and helps—without expecting anything in return. That mindset not only drives business success but changes lives.
- Relationships > Résumés
“The emotional hesitation is the real objection.”
Jimmy nailed it: people buy from who they trust. Whether selling sushi or social strategy, the emotional connection always wins. He gets to know clients, their pain points, their goals—and meets them where they are.
💬 Standout Quotes:
“I want to leave people better than I found them.”
“You can’t protect your team if you’re not in the room—so play the game, but don’t lose yourself.”
“You couldn’t do that.” — On respecting and recognizing frontline hospitality workers.
“I’ve always had an eye for opportunity—sometimes before others even see it.”
🧠 Business Takeaways for Listeners:
Leaders: Your integrity matters more than your title.
Marketers: Don't just chase metrics—create meaning.
Entrepreneurs: You don’t need the perfect name. You need the perfect effort.
Everyone: Helping someone—without needing anything back—is its own reward.
More about https://2626digital.com
More about https://sushihallchicago.com/
Connect with Jimmy on LinkedIn: (1) James Vetrano | LinkedIn
180 Podcast Episode Summary
Episode Title: Work Hard. Care Even Harder. The John Harper Blueprint
Guest: John Harper, Co-Founder & President, Global Hotel Advisors
Host: Bart Berkey, Founder of Most People Don’t, LLC
In this deeply personal and inspiring episode, Bart reconnects with longtime friend and hospitality icon John Harper—a man whose leadership legacy stretches from early Hyatt days to key executive roles at The Ritz-Carlton and Marriott International, and now, as co-founder of Global Hotel Advisors.
The conversation dives into the heart of what makes a leader truly respected: humility, adaptability, emotional intelligence, and a relentless drive to serve others. John shares not only leadership tactics but life lessons—from his father's immigrant story to coaching soccer, mentoring teams, and making the leap from corporate to entrepreneurship with purpose.
- Be the person who clears off someone else’s windshield.
– A snowstorm story from the early Hyatt days becomes a defining example of unprompted kindness and servant leadership.
2. Work hard. Care harder.
– John’s drive came from his father’s example: hustle paired with the ability to “turn it off” and be present with family. It's about intensity matched with balance.
3. Great leaders adapt to their team—not just expect the team to adapt to them.
– Success comes from meeting people where they are and building trust, not commanding compliance.
4. Leadership is earned, not assigned.
– Titles don’t make people follow you. Trust, protection, and empowerment do.
5. Operational excellence requires curiosity.
– John’s secret to growing was listening deeply—even in meetings where his own role wasn’t central. Every detail, even chillers and boiler redundancy, became useful knowledge later.
6. Push for the piano.
– A wild idea to put a pianist at the Reagan airport gate taught John the importance of creating moments of luxury—and of not giving up too soon on big ideas.
7. Sometimes, the boldest career move is the personal one.
– Leaving Marriott wasn’t driven by dissatisfaction—it was about personal alignment, balance, and doing what he always dreamed of.
8. Service excellence starts with culture.
– No matter the building, brand, or design, it’s the people who make the guest write the thank-you letter. Invest in them.
“Most people don’t take advantage of what’s happening around them. But if you stay curious, if you observe, you can grow faster than you ever imagined.”
More about https://globalhoteladvisors.com
Connect with John Harper here: https://www.linkedin.com/in/john-harper-8571804/Additional stories about PEOPLE THAT DO... https://mostpeopledont.com
Bart responds to a powerful question he hears all the time:
“How do we remember how we felt after the keynote, the workshop, the kickoff? How do we keep that energy alive after we go back to our day-to-day?”
🔑 Key Takeaways & Reminders:
Close Some Windows: Literally and figuratively. Simplify your focus. Stop trying to juggle everything all at once. Presence matters.
Find Your Water Bottle Word:
What’s a single word (or short phrase) that reminds you why you care so deeply? What inspires your hustle, your heart, your hard work? Write it down. Look at it. Carry it with you.
Your Phone Wallpaper = Your Why:
That beach scene? The photo of your dog? Your family? That image is your anchor. Let it ground you.
Breathe. Pat Yourself on the Back.
Stop stabbing yourself with self-doubt. Pause. Reflect. You’re doing better than you think.
Lead by Example:
Even if the board or leadership doesn’t “get” kindness, you do. Show it. Live it. Elevate others with it.
Recognition is a Strategy:
No formal program? Create one. Bart shares examples like the “Mountaineer Award” or “Incline Award” to celebrate acts of goodness. Use your existing standups or pre-shifts to highlight human moments.
The Ritz-Carlton Story:
Early in his Ritz-Carlton days, Bart let fear keep him silent when a housekeeper greeted him warmly. He reflects on that moment as a reminder to always show up authentically—even imperfectly. Better to say something than nothing.
Kind Over Right – In Action:
A real-life airport story reminds us: it’s not always easy to be kind when systems fail us. But it’s still worth striving for—especially when we’re stressed.
Keep the Momentum Going:
Don’t just leave the inspiration behind when you leave the session. Revisit your notes. Reflect on your feelings. Share the stories. Remember that you have the power to spread this ripple effect.
👊 Final Thought:
“You’re surrounded by people who want to do good. They’re thirsty to hear great things. Share it. Celebrate it. And don’t forget the feeling you have right now—because it matters to you.”
💬 “Keep doing what most people don’t.”
🎙️ Episode Summary:
In this emotionally resonant and energizing interview, Bart Berkey welcomes longtime friend and powerhouse hospitality leader Shelley Williams, who currently serves as VP of Sales for F1 Arcade. The episode unpacks her leadership journey, personal philosophy, and how her values align with her newest venture.
From her early dreams of diplomacy to teaching English abroad, Shelley shares how her path organically led her to hospitality—driven by a deep-rooted desire to serve and elevate others. With a remarkable resume and leadership credibility, Shelley talks about what fuels her: kindness, vision, drive, inclusion, and the joy of helping people win.
🔑 Major Takeaways:
- The Power of Kind Leadership
Shelley leads with both vision and empathy—a rare combination.
She believes in doing the right thing for the right people at the right time, often putting others first.
Her drive is not about external recognition but internal fulfillment—“It’s selfish to help people because it makes me feel good.”
- Winning Together Is the Goal
Shelley’s leadership style is based on inclusive success: “I want everyone to win.”
She emphasizes recognizing blind spots, supporting others from behind the scenes, and “bringing people under her wing.”
- Deliberate Self-Improvement
Shelley wakes up each day trying to beat herself from the day before.
Her commitment to growth is rooted in honest self-reflection and personal alignment: “Are you really doing the right thing for your true self?”
- F1 Arcade – More Than Just Fun
As VP of Sales, Shelley is spearheading F1 Arcade's expansion in the U.S.
It’s not just racing simulators—it's competitive socializing designed for multi-generational, inclusive team-building experiences.
F1 Arcade merges high-energy engagement with luxury hospitality (think champagne and caviar), creating safe spaces for connection in today’s fragmented, tech-saturated world.
- Visionary Leadership in Action
Shelley absorbs insights through active listening and strategic thinking.
She doesn’t just toss out blue-sky ideas—she presents well-processed, researched visions that inspire trust and action.
- Authenticity is the Ultimate Destination
Bart encourages Shelley (and listeners) to recognize when they're already “there”—living their purpose, adding value, and being aligned.
The conversation ends on a powerful note of affirmation and appreciation for Shelley’s strength, kindness, and impact.
🧡 Final Gems:
Most People Don’t… Think of others first – Shelley’s answer to Bart’s signature closing question.
Bart reminds us that you can be both strong and soft, visionary and empathetic, driven and kind—and that’s what makes Shelley Williams exceptional.
Plus Shelley is hiring to expand her team.
Reach out to her here on LinkedIn: https://www.linkedin.com/in/shelleylwilliams/
Learn more about F1 Arcade here:
https://f1arcade.com/us/
More about "Most People Don't":
https://mostpeopledont.com
Podcast Summary: Chef Duff Goldman – Just a Guy Doing What He Loves
Guest: Chef Duff Goldman, celebrity baker, entrepreneur, and TV personality
Host: Bart Berkey, Founder of Most People Don’t
Episode Theme:
"Most People Are Really Cool." Chef Duff shares his journey of authenticity, kindness, and creativity—proving that success comes not from chasing profits but from following one’s passions and treating people right.
Key Learnings & Takeaways:
- Overcoming Anxiety and Self-Doubt
We are all wired for anxiety, a survival instinct from our ancestors. The key is recognizing it as normal rather than something to feel guilty about.
Many people live in a "cage of self-doubt," preventing them from reaching their full potential. Acceptance is the first step toward breaking free and creating great things.
- Following Your Heart Is Simple, but Not Easy
Duff references Moana as an example of how following your heart is a basic yet challenging concept.
He emphasizes the importance of ignoring societal currents that try to dictate what we should do and instead embracing personal passions.
- Shifting Life’s Focus: From Self to Others
Becoming a father changed Duff’s perspective—his daughter is now the center of his universe.
This shift makes life less self-centered and more fulfilling, driving him to work with purpose, not just for financial gain.
- Kindness is Strength, Not Weakness
Duff believes most people are inherently good, despite society and media painting the world as dangerous.
He encourages choosing kindness, even in business, and notes that a culture of fear and transactional interactions have eroded true hospitality.
A standout moment: On Kids Baking Championship, he didn’t correct a child when he misidentified their cake design—he adjusted and reinforced their confidence instead.
- Authenticity in Business & Leadership
Duff’s cake business was built on passion and creativity, starting as a way for musicians to support themselves.
He hired art students and creatives who helped elevate his cakes to a new level.
A key lesson: Let competent people do what they’re best at. He acknowledges that he wasn’t a great businessman initially but learned to delegate and trust others.
- The Hospitality Industry Needs to Loosen Up
Duff critiques the fear-driven, robotic customer service culture in many industries, particularly travel and hospitality.
He urges companies to encourage genuine human interactions, as authenticity makes all the difference in customer experiences.
- The Impact of Television on His Success
While Charm City Cakes was already well-known in Baltimore, TV was the game-changer for Duff’s global brand.
He learned that being on TV is a craft—and his biggest compliment is when people say he’s the same person in real life as on screen.
- Future Plans & Business Growth
Duff is launching a new deli at the Atlanta Airport—a dream he’s had for years.
His cookbooks (Duff Bakes, Super Good Baking for Kids, and Super Good Cookies for Kids) focus on the science and fun of baking.
His band will be playing in Vegas at the International Baking Industry Expo.
Final Thought: Most People Are Really Cool
When asked to complete the sentence “Most people don’t __,” Duff flipped it:
"Most people are really cool."
- He believes most people are kind, generous, and willing to help others, despite how society portrays the world.
He encourages looking for moments of goodness and supporting others through small acts of kindness—whether it's a simple smile, a few dollars for someone in need, or a moment of empathy.
More about Duff here: https://www.duff.com/
More about Most People Don't here: https://bartaberkey.com
#176 Podcast Summary
In this conversation, Bart Berkey interviews Joe Hummel, CEO of Twin Peaks Restaurants, discussing leadership, business growth, company culture, and the evolution of the restaurant industry. Recorded live from the Ford Center in Frisco, Texas.
Joe shares his journey from working in distribution to becoming an operator and later a franchisor. He highlights how he and his partners saw an opportunity in Twin Peaks, a brand with only 14 locations at the time, and transformed it into a rapidly expanding, publicly traded company.
They explore the DNA of Twin Peaks, which emphasizes a narrow and deep focus—meaning they stay true to a core identity rather than trying to appeal to everyone. The discussion also touches on:
- Twin Peaks’ guest experience—offering craveable, bold food and drinks in an immersive lodge setting.
- The importance of culture and empowerment—how listening to employees, particularly Twin Peaks Girls (TPGs), and franchisees drives innovation and retention.
- The evolution of the brand—why constant innovation and adapting to a new generation of customers are crucial to sustaining long-term success.
- Success comes from understanding the operations—whether it’s running a distribution network, a restaurant, or an office.
- If leaders aren’t close to their business, they lose touch with what makes it work.
- If leadership stops being the customer, the brand will fail.
- Every decision—from menu innovation to service standards—should be based on what a customer wants and expects.
- Twin Peaks evolved by maintaining core brand elements while innovating on experience (e.g., adding patios, larger bars, better TVs).
- Franchisees were given the freedom to test new ideas as long as they fit within the brand’s identity.
- Employees need ownership, accountability, and opportunities to grow.
- At Twin Peaks, team members start in entry-level roles and grow into leadership positions because of a culture that fosters development.
- Small details create exceptional customer experiences—from a perfectly timed drink order to the right TV station being on.
- Leaders at Twin Peaks notice everything—if a TV isn’t on, if a drink isn’t served right, or if the atmosphere isn’t perfect.
- Most businesses fail because they stop paying attention to the details and assume customers won’t notice.
- Twin Peaks thrives because they care—about details, customers, employees, and evolution.
- Twin Peaks constantly asks, what’s the next big thing?—from cocktail trends to guest experience.
Twin Peaks’ success isn’t accidental—it’s the result of strong leadership, attention to detail, innovation within brand values, and a relentless focus on customer experience. Joe Hummel’s leadership style of operating from the ground up, empowering his team, and always evolving is a model that any leader can apply to build a lasting, successful business.
Key Actionable Learnings
1. Be an Operator, Not Just a Leader
2. The Best Leaders Put Themselves in the Customer’s Shoes
3. Growth Requires Innovation, but Within Your DNA
4. Empower Your People, and They’ll Drive the Brand Forward
5. The Details Are the Difference Between Good and Great
6. “Most People Don’t Care… But That’s Why We Win”
7. “What’s Next?” – Stay Ahead of the Curve
Connect with Joe Hummel here: https://www.linkedin.com/in/joe-hummel-44b875b/
Follow Twin Peaks Restaurants here:
https://www.linkedin.com/company/twin-peaks-restaurants/
Podcast Summary: Episode 175
In this special solo episode of "Most People Don’t... But YOU Do!", Bart opens up about his feeling of anxiousness, the negative impact of doomscrolling, and the importance of resetting the mind to focus on positivity and "good things."
Instead of having a guest, Bart felt compelled to share uplifting thoughts, hoping to remind listeners that despite life’s challenges, they are doing great and can continue to become even better.
- Avoid looking at your phone immediately upon waking. The news and social media can bring unnecessary stress.
- Take time to deliberate your day—set your mindset before external influences take over.
- Simple actions can shift your perspective and improve your mood.
- There’s uncertainty in the world—economic changes, workplace challenges, personal stressors—but maintaining focus is key.
- Focusing on others can help you get out of your own head.
- Simple acts—volunteering, buying a coffee for someone, or even holding a door open—can uplift both you and those around you.
- Many people face career changes and job loss, but losing a job does not define your worth.
- Remind those around you (and yourself) that you are remarkable, not redundant.
- Moments of awe remind us of the beauty and resilience in the world.
- Challenge: Stop, look up, and find your awe—something that makes you pause and appreciate life.
✅ You are doing great.
✅ Choose Happy.
✅ Stay focused and do what most people don’t.
✅ Pass on encouragement—someone else may need to hear it.
If you ever need to hear it again, reach out to Bart at Bart@MostPeopleDont.com or 301-312-1600.
Join us, treat yourself, and others for warmth, fun, connectivity, and positivity on the INAUGURAL KINDNESS CRUISE - December 2025. https://protourcruises.com/kindness-cruise
Podcast Summary: Kasie Provencal
I met Kasie in Punta Cana. She showed me kindness. We traveled together out of the country and again, she showed me kindness. She literally almost "held my hand" to teach me the most efficient ways to travel during our journey. She "does" what "Most People Don't". There was no benefit to her being nice to me. There were not any expectations. She simply wanted to help make my experience better.
In this episode of Most People Don’t... But You Do, Bart Berkey interviews Kasie Provencal, owner of Pro Tour and Cruises, a travel company specializing in group travel experiences.
We discuss her journey into the travel industry, the power of creating lasting memories, the importance of removing blinders in life, and how kindness fuels her mission. They also introduce the upcoming Kindness Cruise, an initiative born from Kasie's passion for bringing people together in meaningful ways.
- She found her calling in travel after realizing the power of designing and facilitating unforgettable experiences.
- Memories last far longer than material possessions—investing in experiences fosters deeper connections and personal growth.
- Her career took off because she refused to let great ideas sit on the shelf.
- She recognized gaps in customer service in the travel industry and built her business by addressing those needs.
- She took the initiative to turn the Kindness Conference into a year-round effort, leading to the Kindness Cruise.
THE KINDNESS CRUISE
- The Kindness Cruise will be an eight-day experience on the brand-new Norwegian Aqua, sailing in December.
- It’s designed for people who want to recharge, immerse themselves in kindness-focused discussions, and connect with like-minded individuals.
- Activities include group dinners, guided workshops, and opportunities to reflect on and amplify kindness in life and business.
💡 Why It Matters: This is an opportunity for people to step away from their routines, find their “awe” moments, and return home with a renewed sense of purpose and connection.
📍 More Info: Visit Pro Tour and Cruises
http://www.protourcruises.com/
OR CLICK HERE to go directly to Kindness Cruise Information: https://traveljoy.com/bookings/hZbenaA6rg5wE2cyQT5TMwvk
If you’ve ever hesitated to take a bold step in life or business, let this be your reminder: Most people don’t… but you do.
Deborah Price – Giving What You Need, Elevating Others, and Figuring It Out
In this episode of Most People Don’t… But YOU Do, I sit down with Deborah Price, an entrepreneur, giver, and connector who has built multiple businesses, including Cozy Faux and Merch Madness Group. We dive into her journey from Cleveland to Los Angeles, where she transitioned from makeup artistry to running a company with 50 employees, all while mastering the art of "figuring things out."
Deborah shares powerful insights on the importance of giving what you need to receive, the value of confidence over credentials, and how thoughtful giving creates lasting impact. She also discusses her philanthropic efforts in the wake of the recent LA wildfires, where she has helped provide comfort through her Cozy Faux blankets.
Tune in for an inspiring conversation on elevating others, making people feel seen, and embracing life's unexpected turns with resilience and generosity.
🔹 Key Takeaways:
- Confidence is key—say yes and figure it out along the way.
- Make people feel seen—a small compliment can have a huge impact.
- Give what you wish you had— kindness and generosity come full circle.
- Talk to people—everyone has a story, and connections create opportunities.
- Thoughtful gifts matter—it’s not about the item, but the feeling it inspires.
🎧 Listen now and discover why most people don’t… but YOU do!
Support her and others here:
https://cozyfaux.com
https://merchmadnessgroup.com
Fundraiser for LA Fire Relief:
Fundraiser by Deborah Price : Support LA Fire Relief with Cozy Faux Comfort Relief FundMore podcasts here:
https://bartaberkey.com/podcast
Summary:
In this engaging and forward-thinking conversation, Bart Berkey sits down with Adam Mogelonsky, a hospitality consultant specializing in luxury hotels. Adam shares his deep knowledge on future trends, wellness, and how hotels must evolve to meet the demands of new generations. They discuss how hotels can offer more than just premium service—they must anticipate trends, integrate holistic wellness, and rethink traditional offerings to stay ahead of the curve.
Adam also reveals how demographic shifts, changing consumer expectations, and longevity science will reshape luxury hospitality. The conversation touches on everything from intermittent fasting and biohacking to regenerative tourism and how hotels can create "constellations of trends" rather than linear improvements.
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All Organizations Must Think 5-10 Years Ahead
- Most luxury hotels already know service and hospitality inside out. What they need is future-proofing—insights into trends that will shape guest preferences in the next decade.
- Younger generations prioritize health, sustainability, and personalization, which will push hotels to evolve beyond traditional offerings like extravagant breakfasts and standard wellness amenities.
-
Wellness is More Than Just Yoga Mats & Filtered Water
-
True wellness experiences go beyond token gestures like yoga mats and infused water. They need scientific backing, innovation, and personalization.
- Future wellness offerings may include biometric tracking, AI-driven fitness guidance, structured water, longevity-focused cuisine, and in-room recovery technology.
-
The Future is Experience-Driven & Science-Backed
-
Travelers are looking for transformative experiences, not just a place to stay. Hotels that integrate holistic health, regenerative tourism, and personalized well-being solutions will lead the industry.
- A great example is Babylonstoren in South Africa, a resort that offers immersive culinary farming, regenerative wellness, and hands-on guest experiences—a model for the future of hospitality.
Adam challenges us to think critically: Are we designing hotels (and our own lives) for today, or for the future? The answer will determine which brands, experiences, and people thrive in the years ahead.
SPONSORSHIP:
Thank you to our sponsor: Wellevate Experiences
https:https://kellybishopwellevateexperience.com
The overall goal of Wellevate Experiences is to bring a sense of wellness and positive mental well-being to the events, hospitality, and travel industry and provide an understanding of the emotion and impact to Pick Positive and practice Self-Love.
How do you achieve over 33K LinkedIn connections organically? You post authentic messages of personal journeys especially during the opening of Resorts World Las Vegas.
How do you volunteer your time, participate in boards, and do your job exceptionally well? Listen to Shannon's advice and strategies on how to lead and balance in her industry.
In this episode of Bart Berkey's podcast, "Most People Don't... But You Do!", Bart sits down with Shannon McCallum, Vice President of Hotel Operations, Resorts World Las Vegas.
Shannon is celebrated for her exceptional strengths, including her strategic vision, unwavering dedication, and ability to inspire those around her.
Her reputation as a transformative leader precedes her, with colleagues and industry peers alike recognizing her as a beacon of innovation and excellence.
Shannon's leadership style is characterized by her servant leadership approach, where she prioritizes the growth and well-being of her team members.
She believes in leading by example, fostering a culture of trust, and empowering her team to achieve their fullest potential. Her numerous board memberships reflect her commitment to giving back to the community and driving positive change across various sectors.
As a C-level executive, Shannon has successfully navigated the complexities of the hospitality industry, steering Resorts World Las Vegas to new heights with her forward-thinking strategies and customer-centric mindset.
Join Bart and Shannon as they delve into her inspiring career, the pivotal decisions that shaped her path, and the lessons she has learned along the way.Connect with her on LinkedIn:https://www.linkedin.com/in/shannon-mccallum-09ba7a8/
More about Resorts World Las Vegas:
https://www.rwlasvegas.com/
Listen to more episodes of the podcast here:
https://bartaberkey.com/podcast
Thank you to our Sponsor: Merch Madness Group
https://merchmadnessgroup.espwebsite.com/
Most of us have been tourists on vacation standing in front of a monument or a place of interest for a brief second to capture a photo to document that "we were here or there".
Imagine instead, taking the time, not to just take the photo, but to be present.
Deliberately focused to actually see and experience & take it all in.
This is exactly what these three friends have been doing for years all across the globe.
In this podcast episode, Bart introduces three friends, Mark Ascher, Phil Becker, and Mike Burnstein, who share their adventurous stories about motorcycle trips and mountaineering.
Their adventures emphasize the importance of community, curiosity, and personal growth.
They have undertaken various challenges together, from riding dirt bikes in the trails of West Virginia to trekking in Nepal and climbing Mount Kilimanjaro.
They take pride in pushing their physical and mental limits.
Their adventures emphasize the importance of community, curiosity, and personal growth.
More Most People Don't but YOU DO! episodes here:
https://bartaberkey.com/podcast
Who knew that a job delivering papers as a young boy would lead to an entrepreneurial career in the world of sales, revenue, and hospitality?
Today's podcast guest is Jeff Michael, the Chief Revenue Officer of Quorum Hotels and Resorts.
The discussion traces Jeff's career journey, starting from his fascination with hotels as a child to his impressive rise in the hospitality industry.
Jeff shares stories of his early experiences in planning family trips and delivering newspapers, which instilled a strong work ethic and an early interest in business. He highlights the importance of being authentic, building relationships, and embracing challenges.
He also discusses the significance of mentors, being humble in leadership, and leveraging AI to create efficiencies. Now, as a key leader at Quorum Hotels, Jeff continues to apply these principles to drive success and growth.
Key takeaways include the value of authenticity, the role of mentorship, and the power of being proactive and tenacious.Connect with Jeff Michael here: https://www.linkedin.com/in/jeffmichaelcha/
More about Quorum Hospitality here:
https://www.quorumhospitality.com/
Visit our sponsor here:
https://merchmadnessgroup.espwebsite.com/
More about "Most People Don't" here:
https://bartaberkey.com
Friends for over 20 years. Business partners for almost as long. Using music, performance, and the expressive arts to heal not only themselves but over 450 families per week.
Kim Tapper and Tom Sweitzer have created a non-profit https://aplacetobeva.org based in Northern, VA "where everyone is accepted for their humanity, not defined solely by their challenges. "
My son and I attended their holiday show last month. Imagine seeing a young client, using her feet to strum a guitar to contribute to a song, while many of her other limbs wouldn't function as well. Imagine the pride of parents and locals, seeing a child "twirl" on stage to receive loads of applause. Not necessarily about the skill, but rather from the effort.
This is what I learned from them, from their heartfelt efforts, and from their contributions to helping others
FIND AWE:
1. Power of Empathy in Arts: Both Kim and Tom emphasized the transformative power of the arts, used empathetically. They highlighted how artistic expression can provide therapeutic benefits, not just entertainment, stressing the importance of humanity and compassion in creative fields.
2. Collaborative Impact: Their story of meeting and forming a powerful professional partnership due to shared life philosophies and empathetic approaches is a testament to the impact of collaboration. This underscores the value of finding like-minded individuals who share your vision and values to create meaningful projects.
3. Resilience and Personal Challenges: Both speakers shared deeply personal stories of overcoming adversity and using their experiences to fuel their work. This teaches the value of resilience and using one’s personal journey as a catalyst for helping others, highlighting that personal struggles can lead to profound professional and philanthropic contributions.
4. Community and Inclusion: The work at A Place to Be is a strong example of building community and fostering inclusion through the arts. They create a space where everyone, regardless of ability, can contribute and feel valued. This can inspire listeners to seek or create similar inclusive environments in their own communities.
5. Therapeutic Power of Self-Expression: The episode illustrates the healing power of self-expression through music, dance, and performance, encouraging listeners to explore these avenues for personal growth and healing. Whether it's through professional therapy or personal exploration, engaging in expressive arts can be a powerful tool for emotional well-being.
This episode is being sponsored by:
https://merchmadnessgroup.com
For corporate gifting ideas, please visit their website and support their efforts to create memorable moments through appreciation of thoughtful gifts.
For information on the availability for future podcast sponsorships, visit and submit inquiry form.
https://bartaberkey.com/podcast
To kick off 2025, our first podcast guest of the year is Hugh Roth. He is a fellow Pittsburgher and Penn Stater, who has accomplished so much in his personal and professional life.
He is currently, Senior Vice President at PepsiCo.
https://www.linkedin.com/in/hugh-roth-5037538/
We discuss his upbringing in Pittsburgh, his career trajectory through major companies like American Express and Coca-Cola, and his philosophy on leadership and kindness in the workplace.
Roth emphasizes the value of authenticity, team cohesion, and the importance of going the extra mile in both personal and professional contexts. He also reflects on the impact of family and mentors on his career.
Thank you to this episodes sponsor:
Merch Madness Group
They are a small business based in Southern California dedicated to providing CORPORATE GIFTING NEEDS with exceptional products, curated merch, and fulfillment services.
For those interesting in helping us to continue to provide zero cost content for you, sponsorship inquires can be submitted here: https://www.bartaberkey.com/sponsorship
Major learnings from today's podcast that you can apply: 1. The Importance of Grit and Resilience
Hugh shared his upbringing in a hardworking environment, his father's entrepreneurial spirit, and the impact of experiencing both wealth and bankruptcy. These experiences taught him the value of grit, agility, and learning from mistakes, shaping his approach to leadership and life.
2. Team-Oriented Leadership and Empathy
Hugh emphasized the significance of teamwork and helping people reach their potential. He highlighted the importance of understanding individuals’ goals and aspirations—both personally and professionally—to foster a culture of empathy and collaboration.
3. Adaptability in Career Choices
Hugh discussed his decision to transition from hospitality operations to supplier roles to prioritize work-life balance and family. This pivot demonstrates the need for adaptability and aligning career paths with personal values and priorities.
4. The Power of Going the Extra Mile
Hugh stressed that successful people and leaders consistently "go the extra mile," whether through making an additional sales call, writing a handwritten note, or showing unexpected kindness. This principle applies both personally and professionally.
5. Authenticity and Kindness in Leadership
Hugh believes in the value of being genuine and caring. He underscored the importance of authentic leadership that focuses on connecting with others, listening to their needs, and making decisions that positively impact them. He linked this approach to the evolving expectations in hospitality and sales, advocating for “real people serving real people.”
Today's guest is Mike Schugt, currently the President of Teneo Hospitality Group, who shares his career journey in the hospitality industry. Soon he will putting forth all of his efforts and energy toward his new venture, "Inn-Clusivity".
Their mission is to empower special needs adults and their families by opening doors to transformative opportunities and meaningful employment in the hotel industry. It is a brilliant idea to help others find purpose and passion within new opportunities.
Imagine empowering special needs adults to become UNSTOPPABLE! He is "seeing" the need to help so many that may be UNSEEN for job opportunities.
We learn very quickly of so many commonalities between the both of us; Pittsburghers and Penn Staters.
Mike discusses his early aspiration to be a hockey player, his shift to hospitality spurred by an affinity for the dynamic nature of the industry, and his ascent to leadership roles including his current presidency at Teneo.
We discuss:
-the importance of self-leadership, authenticity, competitiveness, relationship-building in sales and leadership, and the value of serving others.
-Mike's initiative, 'Inclusivity,' which aims to provide employment opportunities for special needs adults.
-Lessons from Mike's story emphasize resilience, hard work, self-care, and the transformative impact of kindness and inclusivity in both personal growth and business success.More about https://innclusivity.org/
Connect with Mike on LinkedIn: https://www.linkedin.com/in/mike-schugt/
More about: https://teneohg.com/
It's not easy to ASK TOUGH QUESTIONS. It's even harder sometimes to HEAR THE ROUGH ANSWERS. This is what today's guest does so well. She gets to the essence of the problem for her clients and then delivers solutions in a way that is direct, yet empathetic, so they embrace the change.
We welcome Elizabeth Engel from Spark Consulting, highlighting her impressive background in association management, marketing, and communication.
Elizabeth shares her journey from studying political science and considering a legal career to becoming a prominent consultant for associations.
Our discussion delves into the challenges and strategies within the association industry, including membership management, revenue generation, and non-traditional fundraising methods. Elizabeth emphasizes the importance of practical solutions, critical thinking, and asking tough questions to drive meaningful change.
We conclude the conversation with a focus on the essential role of associations and the continuous need to adapt and innovate in response to evolving environments. Lessons we all can apply, regardless of our industry.
A very powerful conversation.
More about Elizabeth and her company here:
https://www.getmespark.com/
More about "Most People Don't" and other episodes here:
https://www.bartaberkey.com/
Today's podcast guest is Timm Chiusano. A person I've been following, liking, and sharing on social media with almost every single one of his posts. Wise beyond his years yet humble beyond his skill, he vulnerably speaks on how to navigate careers and life.
Timm quit a job he loved to fully embark on a mission to help anyone do their best work by being the best version of themselves.
By pulling from over 20 years experience in Corporate America that includes 11 in an executive capacity at a Fortune 100, and a creative mind that makes him your favorite TikToker's favorite TikToker, Timm is changing how mentorship can be shared.
His wisdom is vast and his ability to express himself is visionary.
Follow him and learn:
LinkedIN:
https://www.linkedin.com/in/complexbusinessproblemsolver/
TikTok:
https://www.tiktok.com/@timmchiusano
More about us:
https://mostpeopledont.com
@bartberkey
Today's live podcast guest is Giovanna Ventola. She is the founder of Rhize, a free online community that provides comprehensive career support to job seekers.
After being laid off three times in three years, she realized that being out of a job, doesn't mean that you need to give up. A few posts on TikTok, sharing her struggles and frustrations, quickly gained a following thus leading to the creation of Rhize with thousands of members.
"Out of a Job, doesn't mean Out of Help or Out of Hope"
During the pandemic, I shared an online presentation called "You Can Do Anything For a Year". The response was overwhelming as it offered HOPE for those that were losing their jobs.
The importance of having resources and a community is massive. Thank goodness for people like Giovanna and her creation of Rhize to help those that are seeking new opportunities.
Through curated resources, shared experiences, and consistent community engagement, Rhize guides individuals through the ever-evolving job landscape.
Giovanna has a wealth of knowledge and unique insights on topics such as unemployment, career, and the crazy job market. Rhize with all of it's resources is FREE.
https://rhizetogether.com
https://www.tiktok.com/@giovanna.ventola
https://mostpeopledont.com
I just happened to be presenting on KINDNESS in Memphis when I hear that Celia Imrie was in the same location on her book tour of "Meet Me at Rainbow Corner". She graciously accepted my offer for a quick interview and was simply delightful.
Although she politely disputed the name of my company by sensing that "Many People DO!", we had a lovely discussion about KINDNESS, ambition, and "doing". Her best-selling books seem to have a theme of empathy and being nice, which she attributes to her personal philosophy.
Celia is best known for her film roles, including the Bridget Jones film series, Nanny McPhee, The Best Exotic Marigold Hotel, and the Netflix series The Diplomat.
This interview was live from the Peabody Memphis hotelas we discuss her journey as an Olivier Award winner, a celebrated actress, and an author known for herthemes of kindness and empathy.
Celia highlights the importance of continuous effort and optimism, sharing her experiences of receiving warmth and hospitality while traveling across America. The conversation also touches on the significance of kindness, how it influences her writing, and the impact of wartime struggles on human relationships.
More information on her books here:
http://bit.ly/410fB8N
More information on IMDB:
https://www.imdb.com/name/nm0408309/
To listen to additional podcasts on people that "do":
https://bartaberkey.com/podcast
Today's podcast guest is Allison (Sitch) O'Connor, truly one of the best communicators on the planet, let alone in the travel world. In addition to being a dear friend from our time together at Ritz-Carlton, she now serves as the Senior Vice President of Strategic Communications for the U.S. Travel Association.
During this conversation, she is shares the inspiration behind her drive and her successes. She is hardworking, cares deeply, and Imagine grating cheese able to articulate elements of "doing" beyond compare with her careful selection of words and the way she describes her experiences.
The conversation highlights Allison's journey from her roots in Southampton, England, influenced by her hardworking father, to her prominent role in the travel industry. Key moments in her career include working her way up from grating cheese in a Michelin-star restaurant to leading global communications for Ritz Carlton. Alison shares insights on the value of hard work, humility, and accepting opportunities even when they appear challenging.
The discussion also delves into the impact of travel on personal growth, the importance of human connection, and the benefits travel brings to society. Lessons from Allison's story emphasize overcoming fear through perseverance, embracing new opportunities, and valuing travel's role in fostering understanding and reducing fear.She is simply a delight and a person you need to know and support.
On LinkedIn: https://www.linkedin.com/in/allison-sitch-oconnor-1391697/
More about U.S. Travel Association: https://www.ustravel.org/
More about Most People Don't and Bart Berkey:
https://mostpeopledont.com
Blake and Morgan Hill are influencers that are living out their dreams of being full time content creators who will soon be traveling the country in an RV adventure.
This episode comes naturally from Blake's discussion with our internship team that provided such rich, valuable lessons we simply had to share on our platform. Thank you to Miranda, Ivy, and Harinder for some excellent questions.
Imagine taking the leap to travel with your wife full time, enjoy luxury experiences, dine in world renown restaurants, and then "having" to capture it all on video and photos (for a job)!
He shares his inspiring journey from having a criminal justice degree to working in construction and eventually starting a drone business. His wife Morgan, a former sports reporter, transitioned to being a full-time influencer and social media marketer. Together, they have leveraged their skills and passions to create content for brands across different platforms, making their dream of traveling the country in an RV a reality.
Blake emphasizes the importance of taking risks, being authentic, and working with brands that align with their values. He also offers practical advice on content creation, the use of social media, and the importance of perseverance.
Morgan and Blake Hill:
https://www.instagram.com/moreewithmo/?hl=en
https://www.instagram.com/blakehilldrones/?hl=en
https://www.tiktok.com/@moreewithmo
Bart Berkey:
https://www.instagram.com/bartberkey/?hl=en
https://www.tiktok.com/@bart.berkey
Alexa Berkey:https://www.tiktok.com/@alexasgourmetkitchen
Terri Fisher-Berkey:
https://www.instagram.com/food.haul/?hl=en
Minou Clark was formerly the VP of Paris Hilton's 11:11 Media. She is one of the most authentic and self-aware leaders that has been on this podcast. We discuss the "icks" of leadership and how to avoid them, and why she remains "herself" in running a flat organization.
She shares her unique journey from media and entertainment to the aesthetics industry. Minou discusses her empathetic leadership style, emphasizing trust, ownership, and an open, flat company culture. She highlights the importance of personal growth and self-actualization through her work at RealSelf.
Minou’s story conveys vital lessons on maintaining humility, fostering trust within teams, and encouraging employees by creating a supportive and transparent environment.
More about Most People Don't: https://bartaberkey.comMore about Minou Clark, CEO, RealSelf | Award-Winning Digital Leader | AdWeek Top 50 Business Leader
LinkedIn: linkedin.com/in/minouclark
Minou Clark, the newly appointed CEO of https://realself.com RealSelf, is a bold and visionary leader recognized for revolutionizing digital media businesses. With over a decade of experience at the intersection of pop culture and innovation, Minou has earned a reputation for driving exponential audience growth and crafting breakthrough revenue strategies for global brands and Fortune 500 companies, including Walmart, Meta, Amazon, Taco Bell, and L’Oréal.
Minou’s expertise lies in fusing trends from internet culture with data-driven insights, consistently delivering transformative business results. As Senior Vice President at Paris Hilton’s 11:11 Media, she fueled explosive 70% audience growth across the digital empire, generating over 1 billion video views in 2023 alone. Known for her intellectual honesty and fearless decision-making, she is celebrated for pushing the boundaries of what’s possible in the ever-evolving digital landscape.
Her award-winning leadership has earned her industry-wide recognition, including being named one of AdWeek’s Top 50 Business Leaders (2023) and accolades like Ad Age’s Social Campaign of the Year (2024) and Cannes Lions Finalist for Excellence in Brand Experience & Social Content Marketing (2023).
What does it take to be named ASTA's Travel Advisor of the Year? Reputation, values, and creativity all helped Velia Kennedy, the founder of Modern Family Travel, earn this recognition.
When I met her at a KINDNESS CONFERENCE, I was drawn into her authentic being. Not pretentious, not fancy, but extremely real.
She shares her evolution from pursuing early childhood education to selling engineering software, and eventually establishing her own travel agency. Despite exceling in corporate sales, Velia felt unfulfilled and pivoted towards her passion for travel, focusing on creating meaningful family experiences.
Our discussion emphasizes the value of authenticity, compassion, and personal fulfillment. Velia's journey underscores the importance of aligning one's career with personal values, being open to new opportunities, and stepping out of comfort zones.
Her story, encapsulated by winning the 2024 ASTA Travel Advisor of the Year award, highlights the impact of authenticity in business and the importance of taking chances to find true satisfaction. Lessons to overcome fear include exploring varied career possibilities, prioritizing personal fulfillment over societal expectations, and the transformative power of kindness and authenticity in building a successful business.
More about Velia and her agency here: https://www.modernfamilytravelllc.com/
More about Most People Don't:
https://mostpeopledont.com
Contact Bart if you have an idea for another amazing guest to contribute to this AWARD WINNING, TOP 2% IN THE WORLD PODCAST.
bart@mostpeopledont.com
At 12 years old Brad Sattin wrote a neighborhood newspaper to 'TELL STORIES' about his friends. He knew what he wanted to do for a career and for his passion. He wanted to uncover and tell stories that would be "fair and accurate". His began to "do" what "Most People Don't" and started looking at the stories from the lens of where everyone else was "not looking".
As he grew up, he would focus his passion toward building his career, including an internship with Dan Rather and even toward winning 4 Emmy Awards.
Brad, after a 30-year career as a reporter/news anchor, now partners at Focus Media Services. His story narrates the rigorous path of a TV journalist, filled with long hours, self-doubt, and the real-life impact of experiences covering both heartwarming and tragic stories. Through personal reflections and anecdotes, including on-air blunders, failed job transitions, and running marathons, Brad sheds light on the power of authenticity, kindness, and resilience.
Key lessons include overcoming fears, the significance of persistence and improvement, and appreciating one's own achievements in real-time. The script serves as atestament to the journey of personal and professional growth by embracing authenticity in storytelling and the positive impact of small gestures in interactions.
More about Focus Media Services here:
https://focusmediaservices.com/
More about Most People Don't here:
https://mostpeopledont.com
Meg Fasy is back and honored to have her as my first "repeat" guest in 150+ episodes. Not only is she a friend, but a massive resource in the Sponsorship/Meeting & Events space. She has earned and learned a perspective that is valuable to anyone that might ever attend a conference and wants to "stand out".
This podcast, recorded at the IMEX America conference in Las Vegas, shares answers by Meg on questions like, "among thousands, how do you differentiate yourself" and "how do you become memorable"?
She shares a few best practices for making MEANINGFUL CONNECTINS by offering value and authentic conversations.
Key topics include the importance of relationship-building over one-time interactions, personalized sponsorship strategies, and unique offerings for event planners.
Meg emphasizes providing value through actions like main-taining client relationships, offering quiet places at events, and focusing on sustainability. She shares insights from her experience in sales and sponsorship, promoting a customized approach to client engagement.
The conversation also highlights the camaraderie and support within the small business community and discusses the competitive nature of larger industries like hotels. Meg encourages listeners to consider their marketing objectives and use storytelling to create memorable experiences in professional interactions.More about Meg Fasy:
Meg Fasy is well known in the events industry, with a diverse career that spans hospitality, convention and visitors’ bureaus, industry associations, event technology, and strategic partnerships.
As the founder of FazeFWD, a sponsorship management company, Meg is dedicated to enhancing the dialoguebetween event organizers and brand partners to boost attendee engagement. Her expertise includes:
· Create Robust Prospectuses that offer value and build revenue
· Drive strategic initiatives
· Design immersive experiences for Live events
Her commitment to innovation in the events industry continues to make a significant impact on how sponsorships are approached and executed.
https://fazefwd.com
meg@fazefwd.com
Listen to more podcast episodes at:
https://bartaberkey.com/podcast
For speaking inquires or to have Bart conduct live podcast interviews at your next event: bart@mostpeopledont.com
Imagine being the General Manager for one of the BEST private clubs in the entire country and refusing to be nominated for an award (that you truly deserve!).
“I don’t need it.”
Below are THE TOP 3 things that I learned yesterday about LEADERSHIP from Fred Fung, the General Manager of the Bonita Bay Club in Florida during my visit and training/keynote presentation with his team.
1.YOU NOT ME
Not “my way”, but “our way”.
Carry someone else ahead of you across the finish line.
Authentically put others AHEAD of YOURSELF.
My friend Fred shared this quote by Harry S. Truman that he lives by and that has changed the trajectory of his entirecareer.
"It's amazing what you can accomplish when you don'tcare who gets credit".
It is not about him. Its not about his needs. Heis able to use an approach that I talk about for leaders called “ERASEYOU”. At work, he puts his employees needs ahead of his own. Heputs the member’s needs ahead of his own. He removes obstacles andbarriers to enable others to succeed. He doesn’t need to be in thephoto. He would rather be “anonymous” in his contributions.
Perhaps you’ve seen the video of the marathon runner whostops short of the finish line to help another runner who can barelystand. This gentleman carries the weak runner ahead of him, so that theother person can finish ahead of himself. Literally putting “othersahead of yourself.”.
2. CARE DEEPLY
“Nobody cares how much you know until they know how much youcare”- Theodore Roosevelt
CARE ABOUT As part of his role, he is often required to makemassive decisions within minutes. The influencers for those decisionsalways remains most heavy for OTHERS.
After conducting a KEYNOTE/TRAINING SESSION for his team, Ibegan to understand even more the impact of his approach.
“This is the BEST job I’ve ever had. I’ve been herefor 20+ years, and everyday I’m able and encouraged to learn more, to challengemyself, and even do more.”
Fred celebrates his team. Knows every employee by nameand is careful to inject something personal about them when he introducesme. “Hugh is responsible for 140 golf instructors”. “Jean has been herefor years, always works with a smile, and is so good at making salads thatthere is one named after him on the menu.” “Robert loves teaching newservers how to do their jobs better, and he won a car years ago by making ahalf-court shot at a competition.”
3. YOU NEED TO LISTEN TO THE PODCAST NOW FOR TIP #3
More about: FREDERICK FUNG, CEO and General Manager, Bonita Bay Club
Fred started with Bonita Bay Club in 2010, departed in 2017, and re-joined in 2019. In the interim, Fred was the General Manager and Chief Operating Officer of Charlotte Country Club, a Top 10 ranked Platinum Club of America and a Top 50 ranked Platinum Club of the World. With 35 years ofhospitality leadership experience, Fred spent twenty years of his career in the luxury hotel sector, highlighted by a 7-year tenure with Mandarin Oriental Hotel Group, opening their triple (hotel, restaurant, and spa) 5-Star property in Miami.
In 2007, he transitioned to private club management with TurnberryIsle, Fisher Island, and joined Bonita Bay Club immediately following itsturnover from developer to member owned.
Bonita Bay Club is Florida’s largest member-owned private club golf facility. As Chief Executive Officer, Fred is responsible for the operational and strategic oversight of two campuses, five golf courses, 16 tennis courts, 15 pickleball courts, a 60,000 square foot Lifestyle Center, sixrestaurants, croquet, bocce, a resort style pool, and serving 4000 Members and 600 staff.
https://bonitabayclub.net
More podcasts available at https://bartaberkey.com/podcast
To contact Bart for SPEAKING OR TRAINING ENGAGEMENTS; bart@mostpeopledont.com
Imagine how you feel if you were ever told...
"You are no longer as remarkable as you once were."
"Perhaps you should try something else."
"Other people are now better than you."
Personally, I've been there.
Today's podcast guest, Hannibal Navies has also been there. After almost 10 years in the NFL, he realized there were other options for him to "contribute to others" that didn't require him being on the field.
He always knew he has a passion to help others and started a foundation when he was an active player. This allowed him to continue to pursue his passion and ONE OF HIS DREAMS. This gentleman has many, and they all include "doing" for others and giving back.
He now serves as the Vice President of Development for Athletes Charitable (https://athletescharitable.org/)
(part of United Charitable; https://unitedcharitable.org) in which he is helping athletes develop philanthropic opportunities to assist others in need.
The live event interview focuses on philanthropy and how United Charitable helps individuals and businesses to give back easily. Hannibal shares his journey from an NFL career to founding the 360 Sports Academy Foundation, emphasizing the importance of leadership through athletics and helping young student athletes navigate life's challenges.
The discussion encourages viewers to chase their passions, try new things, and use their platforms for positive impact. Lessons include the value of giving back, finding personal fulfillment through helping others, and overcoming the fears associated with transitioning from one career to another.More about Hannibal Navies;
Hannibal Navies is leading the charge at Athletes Charitable as Vice President of Development. Hannibal is a 9-year NFL Veteran, social entrepreneur, influencer, and founder of 360 Sports Academy and the Hannibal Navies Foundation. In addition to being part of the brotherhood of the NFL, Hannibal is passionate about philanthropy and social good efforts that create meaningful change in disenfranchised communities.
His education includes an executive MBA and entrepreneurial certification from Harvard University. He most recently served as the Director of Engagement & Outreach for The Trust, powered by the National Football Players Association. This effort provides transitioning NFL players with the support and resources needed to ensure their success outside the game of football.
His leadership in this work reflects the dedication that Hannibal has for empowering professional athletes and his desire to see them thrive beyond their sports careers. Hannibal has made an impact on the lives of several professional athletes through his work, personal influence and mentorship. His extensive experience as an entrepreneur, public speaker and philanthropist have groomed and qualified him for his role at Athletes Charitable.
More interviews about people "doing" what "Most People Don't" can be found here: https://bartaberkey.com/podcast
Contact Bart for speaking inquiries at: bart@mostpeopledont.com
In this live edition of 'Most People Don't, But You Do,' I welcome Brooke Sellas, founder and CEO of B Squared Media and author of 'Conversations That Connect.'
We met at a KINDNESS CONFERENCE and I found her to be indeed not only KIND, but exceptionally smart and driven.
I did not know the term "social care" before I spoke with her. Essentially, imagine how much better you feel when you share feedback, complaints, inquiries online with a brand and they actually have a CONVERSATION back with you. This is the essence of B Squared Media; employing a team that can not only create your social media strategy, but also respond as human beings in a way that is meaningful and caring.
Social Care. They are the BEST in the INDUSTRY.
Brooke discusses her journey from luxury realestate to founding her own company, driven by her commitments to kindness, social media strategy, and customer care.
We dive into her experience with social media at the Cystic Fibrosis Foundation, the importance of customer interaction through social media, and the innovative approach of social care.
Brooke also shares insights on the impact of AI and the concept of building AI doppelgangers. The conversation highlights the significance of making people feel seen and valued, both in personal and business contexts.
More about Brooke Sellas:
Brooke Sellas is shaping the future of digital marketing one conversation at a time. As an award-winning CEO, she's the visionary behind B Squared Media, a boutique digital marketing agency that's redefining 'social care' for industry giants like Brother International, Endless Pools, and BCU. Dive into her insights on the pages of her book, "Conversations That Connect," or from one of two digital marketing courses she teaches at the University of California, Irvine.
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
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www.mostpeopledont.com
Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com
Surely, he has no worries. Just look at Cesar Wurm. He has a loving family, the appearance of an international model, the stride of a professional athlete, and the perceived confidence of a rockstar. He is a senior leader within an incredible hospitality company. He is a published author. He exudes confidence. However, 10 years ago, his "inside story" was much different.
Today's podcast guest is now not only helping to create service and sales excellence for Premium hotels within the IHG Brand (Crowne Plaza, VOCO, EVEN, HOTEL INDIGO), but also aiding those that are facing addiction problems.
In this podcast episode, recorded live from the Crowne Plaza Louisville Airport and Expo Center during the Greatness Conference, the host interviews Cesar Wurm, Vice President of Commercial for Premium Brands at IHGand author of 'The Powers of Addiction: Finding Freedom and Acceptance in Recovery.'
Cesar shares his inspiring life story, from a challenging childhood in Brazil where he lost his mother and dealt with his father's alcoholism, to his rebellious teen years involving early alcohol use, and his eventual journeytowards sobriety. Facing his addiction profoundly changed Cesar’s life, enhancing his leadership skills and aligning his values with his role at IHG.
Cesar emphasizes the importance of self-awareness, empathy, and understanding that addiction is not a fault but something one can overcome with support. Theconversation also explores how these personal growth experiences have enriched his career and deepened his connection with family and colleagues.
More about Cesar Wurm:
As the VP of Commercial, Premium Brands at IHG Hotels & Resorts in the US, Cesar Wurm combines his deep expertise in sales and marketing with a passion for personal growth and community involvement. With abackground that includes leadership roles at IHG, Starwood, Trust Hospitality, and Hotel Equities, Cesar has a rich history in the hospitality industry.
Outside of work, Cesar cherishes time with his family, his wife Laura and daughter Gabby, and enjoys Formula One racing. He is deeply committed to supporting addiction recovery, reflecting his own journey to sobriety. Thiscommitment is showcased in his book, "The Powers of Addiction: Finding Freedom in Acceptance and Recovery," which shares his personal story andoffers hope to others.
Cesar's professional and personal contributions have been recognized widely, earning him spots on the Marquis Who’s Who 2023 and the Empower Role Model List- 2022 Top 100 Executives. He holds degrees fromWashington State University and Cesar Ritz College, Switzerland, and is actively involved in various boards including IHG’s Americas Regional DE&I and HOPE Atlanta.
Through his life's work and book, Cesar aspires to inspire and assist others on their recovery journey, promoting a message of resilience, acceptance, and empowerment.
Connect with him here: https://www.linkedin.com/in/cesar-wurm-5aa855b/
Find his book here: https://a.co/d/dQHicIZ
More about IHG here: https://www.ihg.com/hotels/us/en/reservation
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
Find all Podcast episodes here
Sign up for the Newsletter here
Schedule Bart to Speak here.
www.mostpeopledont.com
Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com
"Nothing happens by chance. It happens as intended."
I was meant to meet this woman called Tommie. She exudes an aura that is calming, contagious, and confident.
"Success is there for anyone that wants it."
In this podcast episode, I interview S. R. Tommie a/k/a Tommie, the President and Founder of Redline Media Group and a member of the Seminole Tribe of Florida (the owners of Hard Rock International).
The podcast explores Tommie's background, her influential upbringing in a Seminole tribal camp, and her journey to success. She discusses growing up with rich cultural traditions and the significant impact of her grandmother.
She also elaborates on her company's strong values, which align with those of Hard Rock, focusing on kindness, community, and integrity. Tommie emphasizes the importance of authentic storytelling and supporting one another in business.
The episode highlights her determination to achieve success, the cultural importance of the Seminole Tribe, and the community-oriented ethos of Redline Media Group.
More about Tommie:
Tommie has worked in many capacities throughout her career, serving in various capacities, from economic development, social welfare, community development/management, on both the Board and Council arms of Tribal Government, ultimately retiring in 2010, as Chief of Staff to the Chairman of the Seminole Tribe of Florida.
Throughout her many experiences Tommie has realized the importance of communication, consistency and making a positive impact. With that at the forefront of her mind, she founded Redline Media Group, a full service creative marketing and strategic advertising agency. As a start-up company, Tommie assembled a highly experienced team consisting of industry veterans that possessed proven leadership skills to ensure success.
Redline Media Group launched as an organization consisting of three employees, and currently employs nearly 50 fulltime Team Members. Today, after 15 short years, RMG is a multi-award winning creative, marketing and advertising agency, providing services Internationally, with a proven track record of developing and executing successful campaigns for a variety of products, services and brands, as well as, representing tribal and non-tribal municipalities and their respective business endeavors.
Tommie continues to drive forward each, and every day, committed to building a legacy that will make her tribe and the matriarchs of her family proud.More about Redline Media Group:
https://redlinemediagroup.com
More about Hard Rock International:
https://hardrock.com
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
Find all Podcast episodes here
Sign up for the Newsletter here
Schedule Bart to Speak here.
www.mostpeopledont.com
Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com
He taught me to "throw spaghetti against the wall" to see what would stick.
His friendship and guidance STUCK.
A brilliant entrepreneur that is also KIND BEYOND WORDS.
When I needed work, he gave me work.
When I needed an answer, he provided it.
When I needed a friend, he was there.
Many of my hospitality friends already know him, Serge Asensio, and his company, TOPLINE GROUP, LLC.
We discuss the POWER OF TAKING ACTION and FACING FEARS. For years, Serge was afraid of stealing second base. He was scared to leave the safety and security of first base. Finally, one of his mentors called him out on this.
With the support of his wife who said, "we'll figure this out", he then found enough confidence to not go it alone and to start an incredible business that has lasted over 25 years. He is not greedy and stresses the importance of making $.05 from a customer over and over, rather than making $.10 once from a client.
More about Serge:
Serge Asensio is managing director of Topline Group, a Sales & Marketing company specializing in customer data analysis. Founded in 1998, Topline Group helps Fortune500 companies maximize their sales efforts by ensuring that the right resources are applied against the right customers, at the right time.
Mr. Asensio and Topline Group have worked with Kraft,Nabisco, Gillette, Hershey Foods, and most of the major hotel companies in North America, helping them maximize their sales efforts.
Prior to founding Topline Group, Mr. Asensio was VicePresident of Sales Deployment & Analysis for Marriott International. His responsibilities spanned all full-service brands and all geographies.
More about Topline Group https://toplinegroup.com
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
- Find all Podcast episodes here
- Sign up for the Newsletter here
- Schedule Bart to Speak here.
www.mostpeopledont.com
Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com
Today’s podcast guest is a leader that embraces the culture of CARING and LEARNING. His name is Pete DiMaio and he is the Chief Operating Officer of TravelBoom. Not many people use personal hobbies to enhance their professional skills. Not many people embrace the culture of caring for clients and others. Not many people solve problems authentically. Pete DiMaio does...
We discuss:
-
He highlights the importance of understanding the business thoroughly, including both technical aspects andclient needs.
-
Pete emphasizes the significance of continuous learning and improvement in his career.
-He discusses the importance of caring for the team, being a servant leader, and solving small problems proactively.
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He shares examples of thoughtful leadership, such as noticing and fixing minor issues (broken window theory).
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Pete explains Travel Boom’s focus on independent hoteliers and vacation rental companies, helping them succeed online.
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He also stresses the value of learning new skills, whether it’s beekeeping, lockpicking, or professional growth.
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He explains how personal hobbies andinterests can contribute to professional success by keeping the mind active and applying learned processes.
Connect with Pete on LinkedIn:
More about TravelBoom here:
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
- Find all Podcast episodes here
- Sign up for the Newsletter here
- Schedule Bart to Speak here.
www.mostpeopledont.com
Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com
Today's podcast guest is Leonard Simpson, the CEO of IARFC (International Association of Registered Financial Consultants). He leads the efforts to guide, mentor, and provide resources for this industry.
Many of my guests share people that influenced them at an early age. Uniquely, Leonard had to "figure things out" on his own. This enabled him to become the leader that he is by always finding ways, being creative, showing flexibility, and remaining resilient.
A terrific conversation with a special gentleman.
More about IARFC at https://iarfc.org.
Most People Don't | Resources
Learn additional key take-aways by listening to more of Bart Berkey's conversations with successful leaders on his weekly podcast.
Please subscribe, like & share to help others find these words of wisdom.
- Find all Podcast episodes here
- Sign up for the Newsletter here
- Schedule Bart to Speak here.
www.mostpeopledont.com
Any KEYNOTE SPEAKING OR LEADERSHIP TRAINING REQUESTS can be directed to bart@mostpeopledont.com
This week’s podcast guest, Alex Sheen, the Founder of “because I said I would” is also the topic of today’s newsletter story.
By applying Alex's philosophies, businesses can create a culture of excellence, accountability, and strong relationships, ultimately leading to greater success and guest satisfaction.
It is about “honoring your word” and “doing what you say you will do”. (Most People Don’t).
Alex’s simplistic message helped to serve as a beacon for me years ago when I trademarked the three words:
“Most People Don’t”
He has set the example that very simple words, when placed together, can have an extremely deep meaning and powerful impact.
"because I said I would"
Imagine my delight when we not only enjoyed a meal together, strategized, and he also agreed to be on my show.
My pursuit and goal with “Most People Don’t” at the fundamental level is to “encourage, inspire, and motivate others to take action”.
This can relate to so many things; becoming a better leader, building better relationships, accomplishing tasks & goals, by “doing what you say you’re going to do”. You CAN DO when you take an individualized approach and realize the impact of each contribution you make. It matters!
During the interview we discuss:
- The Individualized Approach
Experimenting on yourself. Try to use the lessons that you’ve learned from others. If they work, use them to their fullest. If they don’t, move on, and try something else.
- The Importance of Three Simple Things
Diet, sleep, and exercise for your health and well-being. Everyone knows this, but few conform and apply it.
- Volunteering
75% of all Americans do not volunteer a single hour in an entire year. The bystander effect, “we think someone else will do it”
- Why Your Efforts Matter
Your individualized approach and contributions add up. If we all take action, then everyone will be taking action. Don’t wait and don’t be afraid to “do something when you see something”.
"Whatever you do in life will be insignificant, but it is important that you do it, because nobody else will." -Mahatma Gandhi.
“With great power, comes great responsibility” -Voltaire and Uncle Ben (Spider Man)
How brilliant.
We, You, I can control this.
This is most likely one of the only things we can control. Our individual action (what we do, think, say, react, and feel) is something we control.
More about Alex Sheen https://www.linkedin.com/in/alexandersheen/
More about "because I said I would"
https://becauseisaidiwould.org/
Today’s guest is David Millili, a REAL leader who does his best always to make a difference. He is the CEO of LodgIQ and the GAIN Chairman of the Board. A REAL leader who works hard and tries to do the right thing, always.
We discuss:
-Growing up the son of a mechanic, pumping gas, anddetailing cars
-Wanting to do more than own a gas station, while alwaysrespectful of his roots
-Loving the vibes and magical buzz of hotels
-The realization that he needed to adjust his goals to being more than a professional baseball player
-Learning PERSEVERANCE through the spelling bee sessions with his father
-Gaining SELF-RELIANCE by challenges his dad put him through while giving him time to figure it out on his own
More about David:
David Millili is a hospitality technology leader with over25 years of experience in the industry. He is the CEO of LodgIQ, a company that provides predictive and prescriptive analytics solutions for revenue management. He is also the Chairman of the Board of GAIN, a network of professional management partners, members, and associates in the technology sector.
In addition, he is the host and executive producer of TheModern Hotelier, a podcast that explores current trends, new technologies, and industry experts in hospitality. He also mentors aspiring entrepreneurs at the Hospitality Innovation Hub Incubator at New York University, where he previously taught hotel distribution courses. He has a proven track record of leading, innovating, and advising in various aspects of hotel operations, marketing, and e-commerce.
https://www.linkedin.com/in/david-millili/
https://lodgiq.com/
Today’s podcast guest is Robert Shelton. A recently retired executive from Microsoft. He is so much more than “the dude from the coffee shop”, despite initially meeting him this way.
He reveals a ton of life lessons and useful information onhow to treat people while moving through corporate America. How to “do” what he didn’t “do”.
We discuss:
-Feeling safer in the hood sometimes than in his exclusivegated world now
-Learning how not to judge people by appearance
-Everyone has it within them the ability to succeed
-Obtaining whatever success looks like for you, regardlessof what you look like
-Putting on the suit of an extrovert when going to work
-Fixing computers at a young age, excelling at programmingclasses at age 15
-Graduating college in his 40’s, when he didn’t need to get a degree, setting example for others and his son
-Being dedicated to education outside of the educationsystem
-Reprogramming his mind to get out of the hood, whilereprogramming computers
-Leaving bodies on the side of the road on the way up thecorporate ladder, while now helping others and mentoring people to succeed
-Removing the shield of Darth Vader andexposing himself – leaving the dark side of focus and selfishness to give back and be kind
-No longer needing to carry the sword out of fear (of being exposed, of being fired, of being passed over)
-Having his wife protect him afterremoving his armor and being his vulnerable self at home, before retirement when he still “had to fight”
-Learning lessons from your success
Robert Shelton is a retired senior technology executive with over 20 years of experience at Microsoft. During histenure, he served as the Senior Technical Director and Chief Technical Officer for the National Intelligence Business Unit. His expertise lies in IT Executive Management, cloud computing, enterprise software sales, and the applied uses of artificial intelligence.
However, this professional bio only scratches the surface of who Robert truly is. Growing up in an economicallydisadvantaged area, he faced challenges that shaped his journey. Through hard work and connections with incredible people, he managed to break free fromthose circumstances. Robert’s passion for technology ultimately led him to fulfill his childhood dream of working at Microsoft. The twists and turns along the way provided the necessary background for him to achieve his life goals. He learned that it’s the challenges and “negative experiences” that offer valuable training, but only if you learn from them. The greatest gifts often come frompersevering through adversity.
Robert’s favorite quote, attributed to Zig Ziglar, encapsulates his philosophy: ‘You can get what you want out of life if you will just help enough other people get what they want.’
Today's guest is Jean-François Lappas, the founder of a company called Wabya (which stands for "We Are Because You Are").
He left a six-figure corporate job amid a pandemic and burnout to find his true purpose. After a journey of self-discovery fueled by self-help books, self-awareness, andself-compassion, JF now lives in harmony with their core values.
He founded a business that embodies his identity and mission, dedicated to helping individuals from all walks of life uncover and realize their purpose, increasingly through the platform-wabya.
The name represents the reliance that we have on each other. We can't exist without others, and others can't exist without us.
His company now helps people through individualized coaching for self-realization. More about JF and his organization can be found here:we are because you are (wabya.com)
I was so careful to get his title correct. He didn't mind.
I wanted to share how important his role was. It wasn't his focus.
I wanted to celebrate his accomplishments. He turned toward his team.
One of the most humble individuals I've ever met, yet one of the most empathetically aware leaders I've interviewed.
Today's guest: Joe Youssef, Executive Vice President, Commercial North America for Amadeus’ Hospitality Division. This podcast episode was recorded live at HITEC 2024 from the Charlotte Convention Center in between educational sessions and my keynote presentation. Joe took the time to share with our listeners valuable skills that he has learned during his career, and how others might be able to implement them.
My greatest learnings:
-Why "will" can often be more important than "skill" when finding the right talent
-How the "Jetsons" cartoon influenced his views about technology as a young child
-Growing up in Egypt and feeling the need to always prove himself
-Sharing essential values with his children
-Never forgetting the sacrifices of his parents
-Offering similar sacrifices for others; its not about him as a leader, it is always about HIS TEAM
He has more than two decades of executiveexperience in travel technology, distribution, strategy, and marketing.
Prior to his current role in Hospitality, Joe served as EVP of BI and Data Solutions as well as the global leader of Strategy, Marketing, and Corporate Development forHospitality in Amadeus. Leading both the organic and inorganic growth strategies as well as the marketing strategy for Amadeus Hospitality globally.
Having joined Amadeus in 2006, Joe was previously Madrid-based Global Director for Operations and Business Development for the Hospitality division. He has also served as Regional Director - Marketing & Operations, and Markets Director for Middle East and North Africa. As Head of the Arab Air Carriers Organization (AACO) Program, Joe, and his team elevated Amadeus into a regional leadership position in Middle East and Africa region.
Prior to Amadeus, Joe worked for several global blue-chip companies, including American Express Travel, as Director of Operations & Business Travel, SHOWTIME networks and Kanoo Travel.
Joe holds a BA in Business Administration with a major in Marketing from the University of Cairo. He completed executive management post graduate studies at CanfieldUniversity in the UK and speaks both English and Arabic fluently.
Connect with Joe on LinkedIn here:
https://www.linkedin.com/in/ahmed-youssef-joe/
More about Amadeus here:
https://amadeus.com/en
This EPISODE SPONSORED BY:
Merch Madness Group
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Chris White has found his destiny. He was meant to be an author and an entrepreneur. He LIVES IN THE TREE, he doesn't just visit.
He attributes this example to his business coach as it defines his journey and his passion. We talk about:
-The encouragement of his wife; "you need to do this."
-Working for the right reason
-Realizing that he was good at sales engineering and finding a need to help others
-Writing a best selling book
More about Chris and his company:
https://www.techsalesmastery.com/
Chris White is the author of the Amazon best-seller "The Six Habits of Highly Effective Sales Engineers", Co-Founder of Tech Sales Mastery, and host of theLinkedIn Live program Tech Sales Advice (#techsalesadvice). After spending 15 years as an IT professional, he moved into a technical selling roleand discovered very quickly that he didn’t know anything sales. He turned that learning experience into the book he published in 2019, and now teaches other high-tech professionals how to make the transition into the rewarding profession of technical sales.
As a young child, a teacher recognized Frank's intellect and shared with his parent, "he needs different work." He was ready to be challenged more.
Frank Wolfe, CEO of Hospitality Financial and Technology Professionals, continues to challenge himself as a leader and encourages growth for HFTP and it's members.
This interview was conducted live from HFTP's largest conference called HITEC (https://hitec.org) in which professionals enhancing technology for the hospitality industry gather.
We discuss growing up, treating people like they want to be treated, meeting housekeepers and presidents of countries, all while remaining true and authentic to his roots.
He mentors people around the world, shows support for his members, and encourages HFTP to act like a start up by taking risks for growth. Finally, the conversation turns toward the impact and benefits of technology for service. It will allow choices for customers and promote even better service delivery as consumers.
More about Frank Wolfe:
He joined HFTP in March 1991 as the association's director of education and became executive vice president/CEO of HFTP in 1994, becoming one of the youngest association CEOs in North America at the time. As CEO, Wolfe oversees the association’s operations and represents the association worldwide at industry events, on industry boards and committees, and via the news media.
As the spokesperson for HFTP, Wolfe frequently speaks on hospitality finance, technology, social media and travel issues to varied audiences and has presented in more than 25 countries. He is also a regular columnist for Hotel Management and The Boardroom magazines. He has been featured in association, conference and industry publications including Convene magazine, Association Management magazine, MeetingTech Online, CIO Review and Hospitality Upgrade magazine. He has appeared on several television network interviews and programs including CNN, CBS, ABC, NBC, TVAsia and Bloomberg. He received CV Magazine's 2019 Corporate Excellence Award for "Most Influential CEO of the Year — Hospitality Finance and Technology."
Today's guest left a very lucrative business in the salon industry because he knew he could help so many more people. His name is Kelly Cardenas and he shares his story from salon celebrity to motivational speaker.
We discuss:
-cutting his dog's hair, turning the clippers on his buddy, and realizing he could make a living as a hairdresser
-"doing" as a point of desperation as a kid, not from a point of inspiration
-having parents that never cared about "what he did" but rather "how he did it"
-the influence of his mother and pops
-having the permission to try
-Using the structure of culture, vibe, process, procedure, productivity, innovation, and the ability to adapt to expand his business and now sharing with others to enhance theirs
More about Kelly:
Kelly Cardenas is a dynamic force in personal development and entrepreneurship. Host of a top-ranked podcast, the Co-host of Secret Knock, and creator of the Vibe Room, he embodies the art of harnessing the right energy for extraordinary accomplishments. Kelly's bestselling books have inspired and empowered readers to unleash their boundless potential. Being a featured Success a magazine top keynote speaker, he captivates audiences with his magnetic storytelling, impactful insights and unrelenting desire for greatness.Find additional details on his website: https://kellycardenas.com
Wayne M. Robinson grew up in a community and during the times when neighbors helped out each other. If you HAD a cup of flour, you GAVE a cup of flour.
His mother taught him to always be kind to others. To help others. To give to others. He never forgot these lessons.
Regardless of his past titles, he is the SAME WAYNE.
We talk about his retirement and the value of true friends. He shares, the only thing after my name now is a period, not a title. Only those that care about me as me, now want to stay connected.
He continues to be an Event Strategist, after experiencing a lifetime in the meeting and events industry.
The conversations goes on to discuss vulnerability and the balance between perception and exposure.
He encourages us all to put ourselves first, embrace your values, and align with others (companies and individuals) that share similar thoughts on culture and considerate interactions.
Finally, if you need a hug, his arms are wide open.
If you need a conversation, he has two ears to listen.
If you need a cup, he has a cup to give.
Connect with Wayne M. Robinson on LinkedIn here:
https://www.linkedin.com/in/wayne-m-robinson-cmp-cmm-2571b86/
When 2 to rescue becomes 4 people in the water. Beingpart of the headcount, and not being “that guy”. Being vulnerable to help and to be helped.
Today's podcast guest is Jeff Engel, Navy SEAL Veteran that is now helping "locate" others through his company Location Tech.
Surrounding yourself with the smartest people you’ve ever seen. Not including your title on your email signature. Not needing to be “that guy”.
You have what you need to make things happen. You have the “bag”.
Crawl, walk, jog, run, sprint…Fear in the moment isfleeing. Fear and regrets long term can be lasting.
Know the “language” of those that you are helping. Take the time.
His company Location Tech helps locate employees whenneeded. Imagine a housekeeper finds a guest that needs medical help, they simply press a button. If a new campus engineer needs assistance, they simply press a button.
Easier and quicker than dialing any phone numbers,and doesn’t need to rely on spotty reception service. It works and can save lives. Just like Jeff’s example of jumping into the ocean to “locate” and rescue two distressed swimmers.
More about Jeff Engel:
An accomplished and visionary Global Business Leader who drives business results through strategy, committed teams and unwavering focus on customers. Ledmultiple cross-functional teams from 10 to 5500 members that operate simultaneously around the world. With experience as an entrepreneur / small business owner, large company executive, and a U.S. Navy SEAL, continuously creates winning results even in the most arduous environments. Proven fearless, flexible, and highly adaptable in ambiguous fast-moving situations, while implementing and executing industry firsts.
Gritty, Hardy, Resilient
Wireless Panic ButtonSystems for Offices | Alert Technology (locationtech.com)
Glenn Haussman is an icon to me. I've been listening to his podcast for years and have always admired the way he pulls great information and stories from others. This interview is my giveback to him and his listeners in which someone finally gets to help learn and tell his story.
We talk about his feelings of "being an imposter", chasing the dragons of flow, and continuing your destiny. He shares that he left a well-paying job to realize his dreams despite being uncomfortable in the process. So many life lessons shared and learned!
Today's conversation just flowed and together we allowed the podcast to "be what it needed to be."
Follow him on LinkedIn:
(1) Glenn Haussman | LinkedIn
And please listen to his amazing interviews on his show:
No Vacancy News Podcast With Glenn Haussman | Hotel Business NewsMore about Glenn:
With more than 25 years of hotel industry and broadcasting experience, he is a hospitality media expert and leader who creates engaging and informative content for various audiences and platforms. He is the Show Host and President at No Vacancy, the home of the #1 hospitality podcast and video site, where he interviews the most notable names in the industry, cover all the major events, and educate and entertain my listeners and viewers along the way.
Glenn is also a sought-after event speaker, board member, consultant, and influencer who leverages his extensive knowledge and network to provide insights, trends, and business solutions for the hospitality and travel sectors. He has been featured in USA Today, New York Times, Washington Post, and other publications, and recognized as one of the Top 100 Most Inspirational People in Global Hospitality and the #1 Hospitality Social Media Influencer.
His mission is to transform and inject positive energy and great information into your events, content, and business.
Today's guest is Melissa Fritz, a person that "does". Not only is she the Creator, Executive Producer, and Host of "Inside Senior Living", she also runs her own media company (ISL Plus Media).
She has used her own personal experience from working inside a senior living center to offer ideas and solutions for anyone that needs to consider this option for themselves or a loved one. With creativity and care, she delivers stories that are helping others.
Her main message shared during this interview was to "simply start having these conversations about care for when people get older." It doesn't need to negative or scary. The proactive dialogue now will help for the future.
The first season is set to premiere on PBS North in November 2024 and distributed for availability onover 500 PBS stations nationwide in 2025.View more details here:
https://insideseniorliving.tv/
Connect with Melissa on LinkedIn:
https://www.linkedin.com/in/melissahannah/
Melissa Fritz
Creator, ExecutiveProducer & Host
INSIDE SENIOR LIVING
Inside Senior Living is a groundbreaking new documentary series co-produced and distributed by PBSNorth about how older adults and their caregivers deal with aging and the struggle to remain independent.
Melissa’s career spans over two decades as a strategic marketer, executive director, entrepreneur and sales professional. Before taking on her current role as Executive Producer/Host of INSIDE SENIOR LIVING, she studied Business Administration at The University of Montana Western and Communications at Hamline University along with becoming a certified lifespan wellness coach. Her passion for helping seniors and their families started as a Sales Manager for BrookdaleSenior Living and her own experience being the daughter of a father who had Alzheimer’s Dementia and recently passed away after living in a memory care community.
The idea for creating Inside Senior Living was born after witnessing the isolation of older adults during the Covid-19 pandemic coupled with her search to find quality informative, inspirational and entertaining content to share with caregivers and family members. Her mission is to bring the conversation of aging and senior living choices into mainstream culture.
She resides in Minneapolis, MN with her husband, Stuart, a retired Emergency Physician and their yellow lab, Napa. They have four grown children and two, twin granddaughters.
The first season is set to premiere on PBS North in November 2024 and distributed for availability onover 500 PBS stations nationwide in 2025.
Today's podcast guest is a person that believes in treating people nicely regardless of how they initially may be treating you. Her name is Nicole Cable and she is the CEO/Founder of Ignite HX, where "every interaction promotes positive change."
We discuss being bussed to an all white school.
Meeting her first person named "Crystal".
Having co-workers caring more about how people treated her than she allowed it to bother herself.
Dealing with broken individuals and remaining calm when trying to help them.
And many other stories about her efforts to improve how organizations can encourage better treatment for everyone.
More about Nicole (https://linkedin.com/in/nicolecable/)
Nicole Cable, MHS, CPXP, LBBP, is a leader dedicated to enriching human experiences in healthcare. With a diverse background spanning retail, hospitality, and healthcare, Nicole's journey has been shaped by personalchallenges, including a battle with a hospital-acquired infection, which ignited her passion for improving the patient experience.
As the founder of IGNITE HX (https://ignitehx.com/), a pioneering minority-owned enterprise, Nicole demonstrates humility and innovation in her approach tobusiness and customer experience (CX) leadership.
Through initiatives like establishing Offices of Human Experience (OHX), she strives to foster positivechange in healthcare, prioritizing inclusivity and representation.
As the former Chief Experience Officer for CareMax, Inc., Nicole leads efforts to implement OHX and champion initiatives focused on health equity and inclusive data collection practices.
With executive experience at esteemed organizations such as InnovaCare Health and the University of Maryland Medical Center & Capital Region, Nicole has been honored as one of the “Women We Admire Top 50 Women Leaders in Wellness & Fitness” and recognized among South Florida Business Journal’s Influential Business Women of 2023. Additionally, she has beenacknowledged as one of the CX Network’s “20 CX Leaders to Watch” and their Inaugural Power List.
Nicole holds a Master of Science in Healthcare Sciences focusing on Public Health and is pursuing a Ph.D. in Public Policy: Social Policy.
Today's guest is Nick Horgan (Chief Commercial Officer, Amaze Insights).
As I shared during this interview, he is the person that referenced and thanked the most people during this discussion. He doesn't take credit for himself, but rather gives it toward all others. He doesn't need to make the sale, he just wants to help solve problems for people.
Unselfish and a connector. If he doesn't have the answer, he will connect, research, recommend, and introduce you to whoever will help YOU!
He "does" what "Most People Don't".
Nick Horgan CHIEF COMMERCIAL OFFICER
Nick Horgan focuses on transformative growth for Amaze Insights and brings more than 25 years of expertise in the hospitality technology industry and a proven track record of growing revenue and expanding relationships with key decision makers at major hospitality brands, hotel management companies, ownership groups and individual hotels.
He prides himself in keeping the best interest of customers at the forefront of all decisions.
Prior to Amaze Insights, Nick served as Chief Sales Officer for a leading digital marketing firm. After leaving that role, he was strategic advisor to companies developing digital solutions for the hospitality industry as well as board member for HSMAI San Diego.
For most of his career, he held various leadership roles at Amadeus Hospitality where he was responsible for growth strategy among strategic accounts. During this time, he consistently spearheaded multi-million-dollar deals and enterprise deals with some of the largest hospitality brands, including one with a global rollout for more than 6,000 hotels.
Nick was #1 worldwide revenue producer for Amadeus Hospitality seven out of the eight years he was with the company after its acquisition of Newmarket International.
Throughout his career, Nick has been directly responsible for increasing year over year revenue, while ensuring that his customers achieve outsized benefits and successful outcomes. Nick has personally sold more than $160 million dollars in software and SAAS projects into the hospitality industry.
Nick resides in San Diego and when not working, loves spending time with his family, traveling, and playing pickleball.
Connect with Nick on LinkedIn:
https://www.linkedin.com/in/nick-horgan/
More about Amaze Insights:
https://www.amazeinsights.com/
Imagine sitting in the audience during a conference when suddenly you realize, the majority of the other attendees are looking at their phones. What if you think to yourself, "I could do this better".
This is exactly what happened to a Chef named Harris Ader. Years ago, while working in the Senior Dining industry, he realized that the shows he was going to didn't necessarily address the needs that he and other senior dining friends were dealing with...
With support of others, he started the SENIOR DINING ASSOCIATION (https://seniordining.org) to rave reviews and endorsements from thousands.
Listen to his story, from growing up in Queens as a latch key kid to being influenced by the greats like Julia Childs from her television programs. Harris is determined to expand this community that serves RESIDENTS so that everyone will move from EATING TO DINING by enjoying memorable experiences that the culinary and service world can provide.
We also discuss incredible balanced career options in senior dining. Consistent hours, great pay, wonderful benefits in an environment that serves people that appreciate what you are doing.
Senior Living Hospitality & Dining Careers - Senior Dining Careers
https://seniordiningcareers.com
More information about Harris here on LinkedIn:
https://www.linkedin.com/in/harris-ader-161b792/
Imagine living to 100 while STILL BEING able to move, travel, and enjoy the world. Today's guest, Lou Zameryka not only challenges himself personally "to do" what "most people don't", he is incorporating this philosophy to help others as we all age.
I met Lou years ago when we served together on an Executive Board for HSMAI and have remained in touch. His career included 17 years with Booking.com. He continues to expand his professional relationships to learn and has now combined his personal passion for health as a co-found of Alively.com.
More about Lou Zameryka:
He is a founding partner at Ventures Hospitality, a firm specializing in advisory services and investment within the travel and hospitality industries. In his role, Lou collaborates with multinational companies, helping them navigate international expansion and the development of strategic partnerships, in addition to overall strategy. He holds various positions from advisor to board co-chair, leveraging his extensive experience to drive thoughtful business growth.
Lou is also the co-founder and Chief Commercial Officer of Alively, an early stage startup focused on improving healthspan so that people can live their best lives their entire lives.
Previously, Lou contributed 17 years to Booking.com, where he played a key role in its development into the global leader in online travel. He has also served as an America’s board member for the Hospitality Sales and Marketing Association International (HSMAI) and as President of their New York Chapter.
Beyond his professional endeavors, Lou is an avid long-distance runner and a dedicated family man. He cherishes his time with his two children and his wife Cindy, who balances her role as the family's chief architect for their amazing life with her practice in the healing arts of Yoga and Ayurveda.
Guided by a personal value for “collaborating in meaningful and impactful adventures in service to others," Lou strives to blend professional achievement with personal fulfillment.
Find him here on LinkedIn: https://www.linkedin.com/in/louzameryka/
and at https://alively.com
Today's guest is an extraordinary, vibrant and colorful mix of talent.
She caught my attention initially by her dedication to creating neuroscience-based events for those with ADHD.
After learning more, the layers of Stephanie Scheller run deep. After graduating with a degree in Equine Business and Facility Management, she realized that she didn't like the way animals were being treated.
She created another new opportunity for herself.
When a sales leader didn't support or show appreciation for her efforts, she created another new opportunity for herself.
Soon she decided to combine all of her passions; teaching, training, art, music, acting into events that "she would actually want to attend" and one which would hold her attention. Viola, she founded Grow Disrupt and it continues to flourish.
More about Stephanie:
Stephanie Scheller has been studying and applyingpsychology for small business growth for more than adecade. She built her first business from scratch to walkaway from her job in less than five months and doubled her event-production company during a global pandemic, on a $0/month marketing budget.
Stephanie uses the violin onstage to tap into the brain andbreak down the “Why ” behind business growth tools andmarketing to simplify implementation so we can ccelerategrowth.
She is a TEDx speaker, a three-time best-selling author, an award-winning entrepreneur and the founder of GrowDisrupt, a company that designs and produces “Grow Your Business ” retreats and conferences for ADHD smallbusiness owners!
In her downtime, you ’ll find Stephanie playing on the violin, out in her beloved Texas Hill Country, or in the garage painting endlessly.
more at https://growdisrupt.com
and
https://thestephaniescheller.com
Today's podcast guest is Jim Hadley. In this conversation he describes himself as a "swiss army knife" that knows how to solve different types of problems. He has created his own culture in which employees come first, customers can be fired, and personal fulfillment is the goal.
He is blown away that people choose to work with him and that gratitude in return enhances the loyalty of his team.
We discuss the Physical, Mental, and Spiritual Dimensions of Jim and how he manages to find balance and peace among so much disruption. His only goal personally and professionally is to help others, and with his "Swiss army knife" knowledge and skill set, he is doing it! Thank you Jim!
Jim's LinkedIn profile here: https://www.linkedin.com/in/hadleyjim/
About his company:
https://tibersolutions.com
More about Jim:
Jim Hadley is a husband, a father of four adult children, and Founder/CEO of two companies – Tiber Solutions and Tiber Leadership. Jim has spent over 30 years in the data analytics industry serving over 70 organizations of all sizes – from start-ups to publicly-traded companies. He spent the first seven years of his career at Accenture. Afterwards, he held senior technology/engineering leadership positions at four data-related startups: two product companies and two services companies. One was acquired, one went public, and two failed. In 2005, Jim founded Tiber Solutions, a professional services company focused on delivering data analytics and AI/ML leadership and solutions to corporations and government agencies. In 2021, while still running Tiber Solutions, Jim founded Tiber Leadership, a CEO coaching company helping CEOs seek out and depend upon God to lead, protect, and provide for their businesses and personal lives. Currently, Jim has the privilege of serving 28 CEOs on their journey to lead well. Jim has served on eight boards of technology and non-profit organizations. He holds a Bachelor of Engineering degree in Electrical Engineering from Vanderbilt University.
Today's guest is a former client turned friend. Sherri Lindenberg is the Principal/Founder of SKLD MarComms, helping clients drive performance through customized marketing and communications solutions.
She is brilliant in the world of marketing and events. Her career enabled her and her teams to create memorable experiences for attendees that they wouldn't have access to without them.
We talk about the influences of her parents taking chances and creating businesses, while always letting her know that she can "do anything."
Sherri shares advice and best practices for: starting a new business, the importance of follow up, the value in the discipline of marketing, and embracing the attitude for preparing for "yes".
More about Sherri:
Sherri K. Lindenberg is the principal of SKLD MarComms, which works with business leaders—from large corporations to small businesses and entrepreneurs—to design customized marketing and communications solutions that drive performance. She brings clear thinking, 20+ years’ experience, creative solutions, and process oversight to a wide range of challenges and opportunities, collaborating with clients to clearly define measurable goals and create actionable marketing strategies and campaigns to meet them.
Sherri previously sat on the executive team as senior vice president of marketing for Crump Life Insurance Services, a leading life insurance brokerage general agency in the US. She led a team of about 40 marketing, communications, event management, and sales professionals to strategically design and deliver creative internal and external marketing and sales programs and events. Working closely with the business units, the team provided high-quality, compliant programs, tools, campaigns, and processes to position the company and its brands, grow sales, and retain clients.
Sherri was with Crump from 2003 to 2023 and played a pivotal role in championing the company’s brands and its user experience vision for interactions with clients in all venues – from in-person and virtual meetings and events to print and electronic media, working closely with the company’s sales and leadership teams, while collaborating with the parent company to implement operational efficiencies and drive revenue. She served as the executive sponsor for Crump’s Diversity, Equity, and Inclusion (DEI) Working Group and its Teammate Advisory Groups.
Her passion for event marketing led her to be an active member and past board member of Financial and Insurance Conference Professionals (FICP).
In 2015 she was named one of MeetingsNet magazine’s Changemakers “for energetically embracing what’s new and daring to try the untested in a risk-averse industry” and in 2017, Incentive Magazine named her one of the 25 “most influential people in the incentive industry.”
Sherri graduated from the University of Florida in Gainesville, where she earned both her undergraduate and master’s degrees, with high honors, in journalism and communications, with a certificate in public relations and a minor in communications. Sherri and her husband, Mark, reside in New Jersey and have two grown children.
SKLDMarComms@gmail.com
linkedin.com/in/sherrilindenberg/
Today's guest is Geoffrey Hickman, Managing Principal at Econ/Info and former Executive Manager at Equifax.
Imagine putting so much pressure on yourself that you don't know when to stop. The work that you do is important and is helping people, industries, government, and the world.
The resources that your team provides offers roadmaps toward decisions that will either help or hurt the economic situation of millions. Mentally, you can't stop... but then your body and mind tell you to slow down and find balance.
Geoff Hickman shares his personal journey on success and dealing with stress. His vulnerability will enable others to self-reflect and use resources out there to help.
He is one of the most generous people I've ever had the pleasure of knowing. His ego has been "checked" and his focus is on family, fun, learning, and sharing good thoughts to help people.
His story is one of TRIUMPH and support. From his prior company, their leadership, their culture, his friends, his family, and faith.
You need to meet this remarkable gentleman as he will find a way to enrich your life!
https://econinfo.com
LinkedIn: https://www.linkedin.com/in/geoffrey-hickman/
Today's guest, John Washko, is the Vice President of Sales & Marketing at Mohegan Sun, located in Mystic Country, CT.
He embraces The Spirit of Aquai, which equates to the core values and the hospitality culture at Mohegan Sun.
Listen to this interview to understand how John is such a natural fit to enliven the four key principles that define how this magnificent casino complex treats their guests and how their employees treat each other.
-
Welcoming
-
Mutual Respect
-
Cooperation
-
Building Relationships
Through his leadership, the complex has achieved over 70% repeat booking of their large events.
Respect and compliments to their Tribal Chief, Chief Mutáwi Mutáhash (Many Hearts) Marilynn "Lynn" Malerba for her leadership.
To learn more about what it is like to work at Mohegan Sun and in the hospitality industry:
https://backofhouse.tv
For more about Mohegan Sun to accommodate a group or event:
https://meetings.mohegansun.com
More about John Washko:
John Washko is the Vice President of Sales & Marketing at Mohegan Sun, located in Mystic Country, CT. In this role, he is responsible for leading the convention, meeting & expo sales team and marketing effort, setting the overall strategic direction and goals while achieving revenue targets for Mohegan Sun.
Washko is a veteran in luxury hospitality sales and marketing with over 25 years of experience. Most recently, Washko was the Vice President of Group Marketing and Sales for Atlantis, Paradise Island. Prior to that role, Washko was Vice President of Sales and Marketing for Elite Meetings International, a hospitality marketing and technology company. Prior to that role, Washko was the Vice President of Sales and Marketing for the historic The Broadmoor in Colorado Springs, Colorado.
Washko currently sits on HSMAI’s Americas Board Executive Committee as Immediate Past Chair as well as the board of the Connecticut Convention & Sports Bureau. Past roles include chairing HSMAI’s Resort Marketing Advisory Board. Additionally, for the Colorado Springs CVB, he chaired both the Board as well as the Marketing Committee. In 2010, Washko received The Resort Marketer of Year award from HSMAI; and in 2015, HSMAI recognized him as one of the Top 25 Extraordinary Minds in Sales & Marketing. Washko received his BS from James Madison University.
These two gentlemen were deployed to Iraq together. Instantly they became friends and remained connected once returning to the states and working at the Pentagon together.
Meet Kervin Simon and Darian Collette.
Because of their friendship, they shared their challenges for leaving the military and entering into civilian life. They decided with their skills, they could start a technology solutions company AND help to change the world with their thinking.
In addition to being co-founders of Nexacon, they are creating a movement to inspire anyone that needs to hear inspiration. With social experiments and a depth of intellectual curiosity, they are indeed helping others.
Kevin is blowing up as a TikTok sensation and Darian is strategizing the next steps to press this movement forward.
Join us for this in-depth conversation about leadership, life, lessons, and learning.
More to be announced and released soon regarding this new partnership called; THE NEXT GENERATION OF MOTIVATION.
Follow Kervin: @kervinheart on TikTok and social media
Connect with Darian Collette on LinkedIn at Darian Collette | LinkedIn
In this interview, my guest had shared that he "is not a school guy". He is however, an "exceptionally SMART guy", that gives and gives and gives.
Tim Winter, the Founder of Paradigm Homes, along with his wife Jen continue to "do for others", often what may appear to be beyond comprehension. To date, they've build over 60 homes for people that needed housing.
While his main business is building luxury custom homes in the United States, he is using his Pittsburgh grit and wholesome roots to help people in need.
He is a graduate of Penn State and launched his business when he was only 28 years old. He seeks to "get better" and improve ways of doing things, for his customers and his team.
Winter's passion for building, his established, transparent and proven processes, and his desire to go above and beyond for his clients form the core of Paradigm's values.
Please reference ParadigmHomes.com and ParadigmFoundation.org to learn more about the greatness that Tim and Jen Winter are doing for this world.
(He has also won "Professional Builder Magazine's 40 Under 40" and the "Leadership Center for Excellence 40 Under 40").
Contact details: twinter@paradigmhomes.com
In an article featured in CEOTodayMagazine, they share thoughts on an an incredibly important trait for any leader;
"Decisiveness – the ability to find fast, effective solutions to complex problems – is the most undervalued trait in chief executives. Without it, entire organizations become regularly paralyzed, unable to advance as leaders’ prolonged analysis of a problem becomes a problem in and of itself."
Today's podcast guest, Suzanne Neufang is able to make decisions based on her vast personal experiences in other leadership roles. She uses the pieces of the puzzles (that she has solved before) for commonality to solve new problems with past, effective solutions. The common THREAD.
In my executive coaching sessions, I teach my clients to avoid the "doing distractors" when making decisions. Through FOCUS, PRIORITIZATION, and SELF-ACCOUNTABILITY decisions can be made swiftly and for the RIGHT REASONS.
Suzanne has learned to follow her values (the common thread) when making decisions that will benefit her team, her members, stakeholders, and even the environment.
Listen to this riveting conversation about how a person that grew up on a farm in North Dakota has risen to lead one of the most influential travel associations in the world!
More about Suzanne:
Suzanne Neufang was named CEO of GBTA in February 2021, where she leads the association’s mission, strategy, and programs to benefit stakeholders across the global business travel industry.
She is a transformation-focused executive who has led product, service and organizational innovation through times of great change – “connecting dots” across geographies, functions, people, and results.
She's held leadership roles within the travel industry for the past 20 years, including at HRS, GetThere, Travelocity and Sabre. Before travel, she was a leader in tech and telecom industries at Intuit, Verizon, and GTE. She’s been an active volunteer in the travel industry, including serving as board president of the former Association of Corporate Travel Executives (ACTE).
Suzanne holds a masters degree from the University of Hawaii, and a bachelors degree from Minot State University in North Dakota. She and her husband, Ralf, live in New York City, and have two grown sons.
Fun fact: Suzanne has visited over 40 countries on her professional and personal travels.
More about GBTA:
https://www.gbta.org/
A few months ago, I presented to Guest Supply and was simply shocked by the culture of kindness and empathy. I knew I needed to get their leader on our show to learn the "how and why" they are this way.
It’s no surprise that happy, satisfied employees are more engaged and productive. This naturally leads to better customer service and increased revenue outcomes. My last year leading a global sales team with Ritz-Carlton, we achieved a perfect 100% Employee Satisfaction Score that also aligned with the highest producing revenue year in the history of this team. It was not easy and it was not done by me. It was a collaborative effort by the entire team to discuss solutions to our challenges and how we could improve our interactions with each other. A brilliant group of people… (not including me!). Today, Most People Don’t is working with a group of clients that are dedicated to improving their culture in order to produce more effective and engaged team members.
This week’s podcast with Kevin Korab, the President of Guest Worldwide, revealed just this philosophy. The methods, actions, and his upbringing that supported the statement of “treating people right” are shared in this intriguing conversation.
Kevin, his senior leadership, and his company all believe in “treating people right” with respect, honesty, and openness. Personally, he is responsible for the overall leadership and direction for the three collective business under Guest Worldwide, a Sysco company. This includesstrategy, marketing, business development, sales, client management, supply chain (procurement, logistics, and warehouses); manufacturing facilities, Human Resources and eCommerce. Manufacturing, distribution, purchasing, and sales resources are located in the United States, Canada, Europe, Asia, China and the Middle East.
Guest Worldwide is a $1B+ global enterprise and parentcompany to three distinct businesses: Guest Supply, a global distributor of operating supplies, furniture, fixtures and equipment for the hospitality, healthcare and education channels, Gilchrist & Soames, a global personalcare products brand development, manufacturing and marketing company, and Manchester Mills, a global textiles product development and marketing company.
More can be found about Guest Worldwide at:
https://www.guestworldwide.com/
"Sitting in still water is not doing anyone any good."
There's no ripples. You're not going anywhere. No waves are produced. No one is splashing. Sitting in still water is not exercise, nor is it fun. Just "do", move, and help.
Today's podcast guest is Julia Healey, the CEO of United Charitable. They help, connect, and direct people toward finding organizations that can use their contributions and donations. Such a brilliant and helpful idea behind this non-profit!
More about Julia Healey:
Julia Healey casts the overall vision for United Charitable.In her role as CEO, Mrs. Healey oversees the implementation of strategic initiatives and works closely with United Charitable’s Board of Directors to grow the organization. Julia Healey oversees the donor advised funds and investment relationships with Wealth Advisors for United Charitable. She has been a part of our organization since 2005. Mrs. Healey holds a B.S. inBusiness Administration in Accounting and Finance and an MBA specializing in Finance.
More about United Charitable
https://unitedcharitable.org
United Charitable invites you on a journey of charitable giving and charitable doing.
We are a nonprofit organization that works closely with wealth advisors and their clients to increase a donor’s ability to do more with their contributions while minimizing their tax liability through our Donor Advised Funds. We recognize donors are instrumental in expanding the capacity of the nonprofits they care about.
Christina Wenman published her first book at 17 years old.
She started her own podcast that helps teach others about what success and happiness might look like...
She asks questions to understand.
Her poise and intellect are well beyond her years.
This is the first time in 100+ episodes that my guest turned the tables and wanted to learn as much from me during our time together as I wanted to learn from her.
She is a very special person.
While she is a full time HR Specialist in Milwaukee, she continues to challenge herself to ask the right questions and then she finds ways to share the answers with the world.
Her podcast, "Learning From Your World," is an invitation to delve deeper into the subjects that shape our lives and the world around us. In each episode, she interviews people with diverse backgrounds and experiences to learn about the important aspects of life and explore how we can use what we learn to better our world and the people in it.
Listen to her podcast here:
https://podcasts.apple.com/us/podcast/learning-from-your-world/id1675543366 or wherever you listen to podcasts!
Her book "Success Through Your Eyes" delves deeper into the topic of success and how our perspective of it develops with experience. It is available on Amazon, and you can use the link below to check it out!
https://www.amazon.com/Success-Through-Your-Eyes-Learning/dp/069206432X/ref=sr_1_1?ie=UTF8&qid=1521640476&sr=8-1&keywords=success+through+your+eyes
More stories of doing can be found at:
https://bartaberkey.com/podcast
Today's podcast guest is Dorothy Dowling, Managing Director with Horwath HTL and Former Chief Marketing Officer of Best Western. As a legend in and outside of the hospitality industry, we discuss:
-The importance of giving back
-Not being the loudest, but often contributing the most
-Embracing lessons learned from her son
Dorothy Dowling is a Managing Director with Horwath HTL where she supports global hospitality industry clients with Go-To-Market strategies to help grow scale, revenue, andprofitability with services ranging from repositioning to commercial business planning and activation.
Dowling has over 40 years of hospitality industry experience, most recently having spent the last 18 years as Chief Marketing Officer of Best Western where she directed all marketing and commercial strategies. Dowling is known for her expertise and her ability to connect the dots on where business partners need to be focused.
Dowling was recently honored with Lifetime Achievement awards from the Hospitality Sales and Marketing Association International (HSMAI) for her extraordinary commercial leadership, the NYU International Hospitality Industry Investment Conference for her innovation and business performance and from GBTA for her commercial leadership and advocacy supporting under represented groups.
Dowling holds an Honours BA and an MA from the University of Waterloo in Canada and has completed executive education at Harvard, Cornell and MIT.
More podcasts can be heard at: https://bartaberkey.com/podcast
Any KEYNOTE SPEAKING REQUESTS can be directed to bart@mostpeopledont.com
Today's podcast guest is well equipped and super intelligent to talk about anything and everything. Today, however, she chooses to TALK about PETS. As she does this, she is helping PEOPLE.
We discuss her impetus for writing a book that had never been published before, how animals influenced her childhood, and how writing and acting in Hollywood wasn't as glamorous as one might think.
An incredibly entertaining person who emits honesty and integrity in everything she does.
Tracie Hotchner is nationally acclaimed as a Pet Wellness Advocate, the author of THE DOG BIBLE: Everything Your Dog Wants You to Know and THE CAT BIBLE: Everything Your Cat Expects You to Know. She has been reaching pet parents with her “delightfully informative” shows on NPR, Sirius/XM and her pet talk podcasts for over 15 years, interviewing pet experts and authors around the world. Recognized as a unique voice for advice and information for pets and their people, she was honored as a Pet Age Woman of Influence.More about Tracie at Tracie Hotchner | Pet Wellness Advocate (traciehotchnerpets.com)
Today's we have two podcast guests. The first is 15 year-old Emily, a child of a migrant farmworker family that can literally put 10 years of experience on her resume, as she started working in the fields at a very young age. This practice needs to stop and the rights of children need to be shared more.
The second is Melanie Forti, with AFOP (Association of Farm Worker Opportunity Programs), based in the Washington, DC area. She is their Health and Safety Programs Director and also the Campaign Director for Children in the Fields Campaign.
Emily is the poised essay contest writer sharing her thoughts as a child that formerly worked in the fields.
My summary here could not do it justice. Listen and learn why this issue is so important and what YOU can do to help.
https://afop.org
The Association of Farmworker Opportunity Programs (AFOP) has been an advocate for migrant and seasonal farmworkers in the United States since 1971. The thread that binds the Association is the concept that training and education can provide the launching pad to a better and more stable life for the workers who plant, tend, and harvest the crops that Americans consume at their tables.
Today's podcast guest is Chase Harmer, the Founder of Wishes.
He has an extraordinary mind who is using his skills to create a platform that provides transparency in the world of charitable giving.
His technology allows donors to immediately see their donations while giving instantaneous spending ability to the receiver.
How often do we give money without the total understanding of "where it goes" and "who receives it"?
Wishes has solved that problem. Chase Harmer stands as a luminary in the dynamic realm of payments. His journey is marked by an unyielding spirit to seize opportunities and make the most from life.
His determination to win became clear after high school when he turned down a full track and field scholarship to Cal Poly in '98, opting instead for a more unconventional education at the "School of Hard Knocks." This early display of risk-taking set the stage for what would become a remarkable entrepreneurial odyssey.
At the tender age of 19, Harmer took a bold leap into the payments industry, founding his inaugural business—a gamble that paid off handsomely. By the age of 32, his visionary approach had transformed the venture into a thriving enterprise, raking in an impressive $40 million in annual revenues.
Harmer's indomitable spirit continued to manifest in the seven impactful years he spent as the founder of ProfitPay, an enterprise that later merged with the travel platform OnRiva. Overcoming the challenges of being a non-tech founder, he regards ProfitPay as the zenith of his career. This venture delivered an all-encompassing platform, streamlining payments, providing a proprietary gateway, and integrating card issuing technology with advanced fraud prevention.
Venturing into uncharted territories once more, Chase Harmer has set his sights on revolutionizing charity donations through Wishes. A dedicated leader, he spearheads efforts to address pressing issues in charitable giving, propelling Wishes to offer instant, transparent, tax-deductible, and rewarding donations for social impact. The organization's unparalleled speed in delivering funds has positioned it leagues ahead of competitors, embodying Harmer's vision for a future where charitable giving transcends boundaries, fostering a more interconnected world for all of humanity.
More can be found at https://wishes.inc
Today's podcast guest is an skilled businessman, fabulous public speaker, entrepreneur, and a pastor that started a community from scratch.
He is one of 12 children whose father started a retaining wall business in order to support his family. It wasn't his dad's passion but rather a realistic way to provide. This taught Barney the values of hard work, sacrifice, and giving.
He is a kind hearted soul that spends every moment of every day 'INVESTING IN PEOPLE'S LIVES" with care and love.
Listen to his story...
More about Barney:
Barney Schwanke, originally from southern New Hampshireand an alumnus of Pensacola Christian College and Liberty University, is married to Liz and they have three children. In 2005, Barney started his career as a church planting intern in Phoenix, Arizona. This experience was pivotal in shaping his future path. Driven by his faith, Barney and his family moved to Loudoun County, Virginia with the goal of founding a new church. In spring 2008, they successfully established Faithway Baptist Church, a vibrant, thriving community.
Today's podcast guest is Chip Rogers, president & CEO of American Hotel & Lodging Association. He holds one of the most influential roles in all of hospitality.
We discuss:
-Reading the newspaper as a young child, looking for the box scores, but inadvertently becoming educated on the world
-His love for broadcasting and communications
-The importance of coaching and using athletics for business lessons
-Serving the public to serving an industry
-Building teams through empowerment and encouragement
Chip Rogers joined the American Hotel & Lodging Association (AHLA) as President and CEO in January 2019. AHLA is America’s only national association dedicated to serving the interests of the entire hotel and lodging industry.
In his role as President & CEO, Chip has led the AHLA team and the lodging industry to achieve tangible results for AHLA members. Subsequently, he has received numerous awards and has been recognized as one of the 25 most influential by Business Travel News, as one of the most influential people in Washington D.C. by Washingtonian magazine, Top 50 Most Influential Leaders in Hospitality, USA, and Global by Hospitality Index, a Freedom Award recipient from ECPAT-USA and three times as a top lobbyist by the Hill newspaper.
Under Chip’s leadership, AHLA was named as “100 Associations That Will Save the World” by ASAE, was honored with the White House “Presidential Award for its Pledge to America’s Workers” and was recognized with the PR Week Purpose Awards 2020.
In addition to leading AHLA, Chip is a member of the board of directors for the United States Travel Association, Community Leaders of America, and the California Hotel & Lodging Association. Prior to joining the hospitality industry, Chip served in the Georgia General Assembly. He was elected to office six times and was unanimously elected twice to serve as Senate majority leader.
more about AHLA can be found at: https://ahla.com
Today's podcast guest is.... me?
We turned the tables today.
We did what “Most People Don’t”.
My good friend, Doug Baarman, SVP with ConferenceDirect and Founder of Hospitality Lifestyles came up with this idea.
“Bart, you’re always asking others to share their stories and are promoting them, how about if I interview you as you are growing your business?”
On today’s podcast we discuss:
-My father burying cans of cash and making sacrifices
-Learning kindness and acceptance from my mother
-Dunking in 9th grade with a 38 inch vertical jump
-Penn State Volleyball scholarship and internal drive
-Learning from coaches at an early age on how to inspire and lead with FUN
-Fitting in with Ritz-Carlton (a culture not a cult)
-Doing good and spreading kindness, as people need it nowmore than ever before
Thank you Doug Baarman for asking me such relevant questions to enable our listeners to understand me and my intentions better. Grateful!
Today's guest has it figured out. He has a balance. He pursues his passion. He maintains a healthy lifestyle. Family is most important to him. He continues to learn and therefore rises on the corporate ladder. He is amazing.
His name is Norber van den Berg. We had been neighbors years ago and our children were very good friends. Naturally, we also became family friends and explored and adventured Northern Virginia together.
On today's show we discuss:
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Being a global traveler and cultural chameleon, and what he has learned to appreciate the most
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What has encouraged him to stay with the same organization for over 30 years, and how he continues to challenge himself
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Growing up in a family of 12 kids
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Improving himself and focusing on family
More about Norbert:
Norbert van den Berg is a Dutch national, living in Switzerland and is gategroup’s regional President and Managing Director. He has worked with gategroup for the last 30 years, currently leading operations and business entities in North West Europe. Prior to his current role, he worked as Chief Operations Excellence & Compliance Office for gategroup globally. He has a background in Business Science, Business Economics, an MBA in organizational behavior, Masters in International Law and is a lean manufacturing and 6-Sigma practitioner. During his career, he lived in many countries around the globe in continents such as Asia Pacific, Europe, North and South America. As a cultural chameleon, he prides himself of his adaptability and appreciation of different cultures while working in a truly global company and industry.
Norbert’s experience in leading large operations in a global aviation and food manufacturing environment, led him to become one of the top leaders in gategroup’s business organization over the past 2 years. He was one of the founding members of the gategroup Operating Model and Operational Excellence standards and programs and uses his expertise to navigate compliance and operations programs through company changes and day-to-day operational challenges. It’s his role and aspiration to develop solid business results, though pragmatic programs and structures that keep an eye out on creating value for Operations and it’s thousands of employees.
His current focus is ensuring solid business results in a very complex European network with many languages and unionized workforce, while in an industry heavily impacted due to Covid. In addition, green field and Merger & Acquisition activities are prominently driven through Norbert’s organization to diversify the company into Food Solutions and make it less reliable on the aviation industry.
gategroup
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. We provide passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents. In 2019, gategroup reached CHF 5.0 billion in revenues generated by approximately 43,000 employees worldwide.
Today’s podcast guest is David Kong, a legendary leader inhospitality.
We discuss embracing challenges and figuring things out.
He shares that hard work and dedication is only the entry point for success in any career.
The aspect of differentiation is key, which aligns with the Most People Don’t Message.
David had to “figure it out” so many times and had the confidence to know he could and he would.
Listen to his story, his life lessons, and his evolution into alegendary leader.
David Kong is the Founder and Principal of DEI Advisors, anArizona non-profit organization. David retired as President and CEO of Best Western Hotels and Resorts at the end of 2021. He led the company to unprecedented growth, transforming it and expanding its portfolio from onebrand to 18 distinct brands in every chain scale segment and achieving successive new records in RevPAR and EBIDA growth. Prior to Best Western, David held leadership positions with KPMG Consulting, Hyatt, Omni and Hilton.
David has received numerous awards and accolades including the Lifetime Achievement Awards from Business Travel News, International Hotel Investment Forum and HSMAI. He was the recipient of the inaugural Arne Sorenson Social Impact Award in 2022. He was also recognized for his innovation by both Hotel Interactive and Guest Lab (Italy) in 2020. GBTA presented him with theWINiT Best Mentor/Male Coach award in 2021. David served as the Chairman of the American Hotel & Lodging Association in 2010 and was appointed to the U.S.Department of Commerce Travel and Tourism Advisory Board for three years.
When he shares advice, I write it down.
When he talks, I take notes.
When he gives examples, I hit "share".
To me and millions of followers and fans, he is of celebrity status! Today's podcast guest is Matt Easton, founder of Easton University.
In a world when everyone is SO BUSY, he is incredibly and willingly ACCESSBILE. I sent him a note and he responded quickly. He gave me his number, so I called him, and he almost immediately called me back.
When I invited him to be my guest, he replied, "I am EXCITED to help you create your BEST episode yet." Even during this interview, he shares his mobile number and encourages people to get to know him. He doesn't want anything or need anything other than to help.
Yes, he is wildly successful. Yes, he is married to a supermodel. Yes, he has a $500K car parked in his garage... BUT what motivates him is HELPING OTHERS. He shares the story of a person that influenced him at a very young age and how he uses that as one of his foundations to teach others. Listen to his remarkable journey and how he is obsessed with and loving his current destination.
More about Matt:
Matt Easton is a catalyst for success in sales, business, and life. Having created sales coaching systems that have revolutionized the way people achieve business results. Through Eaton University and his social media @EastonUniversity, Matt helps people get better in minutes, where normally they had struggled for years. Sales is hard. Matt Easton makes it a whole lot easier, more predictable, less stressful, and more fun. Skip the guesswork, trial-and-error, and never-ending cycle of trying to figure everything out yourself. And instead, grow your sales with a proven step-by-step system for closing the deal. (not hopes and prayers).
https://eastonuniversity.com
Today’s podcast guest is Shizu Okusa, Founder & CEO at Apothékary.
She shares her remarkable journey to seek and find joy and happiness through helping others heal.
Growing up was difficult for her as everything about her was different than others her age in Canada. Her name was unique and hard to pronounce. She looked unlike most of her friends.
Shizu has been able to use that “difference” to her advantage and to the benefit of the world, by using those feelings for motivation.
As she describes, she wanted to “redeem herself” against the bullies by being more successful and more ambitious than them.
We discuss:
-The difference between JOY and HAPPINESS
-How the idea to create herbal plant solutions came about
-Why developing a legacy to live beyond 100 years is so critically important to her heritage
More about SHIZU OKUSA:
Shizu Okusa is a Wall Street alum-turned-wellness entrepreneur. After leaving an intense finance career, she became inspired to live a more balanced lifestyle and revisit her Japanese roots and passion for herbal medicine. Shizu started her career on Wall Street, working until 4AM and doing late-night drinks with other coworkers, eventually experiencing severe burnout. “There are a lot of Buddhist traditions where death is at the forefront because when you think about death, you think about how you want to live. I was so focused on work, but not focusing on my eulogy virtues.” So she “traded” her life on Wall Street, for something more creative, starting Drink, a juice brand based in D.C. before eventually creating Apothékary. Shizu set out to help others regain their holistic health using traditions she grew up with and ones she learned along the way. Now, she proudly leads Apothékary in our mission to deliver natural herbal remedies that get to the root cause of health issues rather than masking the symptoms.
https://apothekary.co
Today's podcast guest is the extraordinary Deborah Calmeyer.
She is the CEO and Founder of ROAR AFRICA. The company she started in New York in 2006 to answer friends’ and acquaintances’ questions about where to go in Africa and to keep her retired zoologist father in the place he was happiest, the wild, has taken on a life of its own.
We discuss:
-Surviving the 'concrete jungle of New York' after leaving the Bush of Africa
-Finding peace and restoration in the wilderness and exposing others now to these experiences, with convenience and ease
-Moving people (literally and figuratively) from the grind and harshness of daily life to joy and calm of safari
More about ROAR AFRICA:Now an ultra-luxe safari company changing the lives of its guests through learning journeys like Into the Wild with David Whyte, and The Greatest Safari on Earth, amongst others, ROAR AFRICA showcases Deborah’s home continent with sensitivity, pride, and unmatched insider access to extraordinary African experiences.
Twenty years seesawing from North America to Southern Africa and back again, reconciling her past with the present, and sharing Africa with curious minds, has taught Deborah one key truth: that yearning, that umbilical pull toward the stillness and peace of the wild never ceases. It’s embedded in our DNA. And without that primal access to the wild, we experience a profound loneliness of spirit.
ROAR AFRICA has received numerous awards, including Condé Nast’s 2019 - 30 Most Powerful Women in Travel, Travel & Leisure, A-List (2019-2023), Condé Nast Traveler’s Top Travel Specialists (2017-2023), Robb Report’s “Best of the Best” award 2022, and Robb Report’s “Travel Master” 2023.
She has received recognition and awards as one of South Africa’s top 25 entrepreneurs (2015). In 2015 she was invited to speak by Lan Yang in Beijing on the illegal trade of wildlife, a speech viewed by 191 million viewers online.
more at https://roarafrica.com
Today's podcast guest is Jacki Marks, Global Head of Trade Brands for Apple Leisure Group.
She has worked in the travel industry for over 25 years and has managed almost all aspects of package travel from the contracting, pricing and building of the vacation product to the marketing, brand strategies and sales and group team relationships.
We discuss:
-Proving that you can work hard, be a great leader, a great wife, and a great mom. It is possible to "have it all" with passion, balance, and dedication to each.
-The travel industry showed her that there was a "world wider than Wisconsin".
-She did not "do" what was "expected of her". She did what hear heart and soul directed her to do... you can't fake passion.
-Her team makes the opportunity to travel convenient.
-Her goal continues to be "bringing out the best in others". She leads not for the titles but for the teachings.
Her focus continues to be on customer value balanced with profitability goals and expectations in order to create lasting experiences.
Today's podcast guest is Emily Cole. Since 2015, she owns the Savannah Bananas along with her husband Jesse. They have disrupted the entertainment aspect of baseball to "cause fun" for these fans.
During her career, she found that she was having more fun pursuing baseball/sports related jobs during her 5-10 (5pm to 10 pm) as her 9-5 was not providing the same amount of purpose or passion.
She does what "Most People Don't" because she creates amazing customer experiences with her favorite people. In addition, their company contributes heavily to their community and has recently created the foundation to celebrate the foster care community.
https://bananasfoster.org
"The Bananas’ 2023 tour involved games stretching from California to Maine, drew more than 550,000 fans, had a ticket waiting list of more than 1 million names, and boosted the team’s TikTok following past 7.6 million — more than doubling last year’s total and larger than MLB’s official feed."
Learn more about Emily, Jesse, and their creation at:
https://thesavannahbananas.com/
and follow them at @thesavbananas
Lee Cockerell (former Executive Vice President of Operations for Walt Disney World) shares on today's podcast that he thought he needed to lead with just discipline.
After an employee's health experience, he realized that EMPATHY needed to be included and that there was a kinder way to lead and manage.
Listen to his remarkable rise from an Oklahoma farmer to an Executive Vice President leading 40,000 Cast Members, 20 resort hotels, 4 theme parks, and 2 water parks with Disney.
We discuss very humble beginnings. Not reading a newspaper until the age of 20, lacking confidence, and lacking direction. Hospitality not only provided a career, but a lifestyle and a future.
Lee now shares his leadership strategy of focusing on hiring, training, and treating well the RIGHT PEOPLE for business success. So grateful for his advice to me and to all the listeners that will hear his message.
More about Lee Cockerell:
Lee attended Oklahoma State University for two years before joining in the United States Army.
Lee’s career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disneyin 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division forDisneyland Paris.
In 1993 Lee became the Senior Vice President of the hotel division at the Walt Disney World® Resort in Florida and in 1997 was promoted to Executive Vice President of Operations for all of Walt Disney World Operations, serving in that position for ten years before retiring to start his own business, Lee Cockerell, LLC., a training and development company.
Lee is author of six books on leadership, management and world class customer service.
www.LeeCockerell.com
Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.
Today's podcast guest is Donna Quadri-Felitti, who heads the School of Hospitality for Penn State University. She is a dear, supportive friend that continues to TEACH me and others not only about our industry, but also about life.
We discuss:
-How education and experiences lead to choices, which then can enable greater happiness.
-How their program sequencing changed to adapt to the needs of their students after the pandemic
-The role of her significant other in her success and work integration
-Being humble and a lifelong learner at the same time
More about Donna:
Donna Quadri-Felitti is the Marvin Ashner Endowed Director of Penn State University’s School of Hospitality Management (HM), one the oldest US. programs awarding B.S., M.P.S, and PhD degrees. Quadri-Felitti earned a Ph.D. in HM from Iowa State, a M.S. in hospitality industry studies, (Hotel Asset Management), and a B.S. in social studies education both from New York University (NYU). Prior to Penn State, Quadri-Felitti served as faculty in NYU Tisch Center for Hospitality and Tourism and academic chair.
Quadri-Felitti’s industry experience includes working for STR, Horwath Landauer Real Estate Advisors, Loews Hotels, Aramark, and benchmarking startup HotelRevMAX. As the first faculty president of HSMAI GNY Chapter, she spearheaded the inaugural Special InterestGroup and Award in Revenue Management.
Quadri-Felitti’s research involves improving consumer and other stakeholder experiences thought the tourism supply chain from destinations such as wine regions to boutique hotels. Recognized as a HSMAI Top 25 Most Extraordinary Minds in 2012 and one of “10 to Watch in 2016” by Hotel Business, she was awarded the StevensonW. Fletcher Award from the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) in 2022.
More episodes of the award winning "Most People Don't...But YOU DO! Podcast can be found at:
https://bartaberkey.com/podcast
Today's podcast guest is Alexi Khajavi, President of Hospitality & Travel for Questex, LLC, a global business intelligence company that informs and connects buyers and sellers across hospitality, travel, healthcare, wellness, and technology.
We discuss:
-How everybody is accountable to someone
-His adventurous nature, study of anthropology, and passion for travel
-That leadership is about how you live your life and how you make decisions
-The people you surround yourself with, regardless of their title, is critically important for your success
-His belief in the importance of conversing directly, openly, and often with customers. "Pick up the phone, hop on a plane".
-The trend of companies using external events for internal culture building
More about Alexi:
He is responsible for the overall management and development of the company’s global hospitality and travel communications properties and events including notable flagship assets like the International Hotel Investment Forum (IHIF) Summit Series, The Bar & Restaurant Expo, Ultra Travel Summit, Luxury Travel Advisor, Hospitality Insights, HOTEC and the Destination Develop investment promotion arm.
Khajavi, who brings more than 20 years of travel, technology, hospitality, media and aviation experience to his position, joined Questex in 2014 as head of Hospitality and Hotel Investment.
Prior to joining Questex, Khajavi was senior vice president, global strategy, for MercuryCSC, a creative agency specializing in the travel industry where he helped design global marketing campaigns for hotel companies, tourism boards and active lifestyle brands. Prior to MercuryCSC, he was one of the founding team members of the travel consortium Nature Group based in Costa Rica and helped lead the airline and hospitality portfolio to be awarded the fastest growing travel company in Central America between 2003 and 2010 and the world’s first carbon neutral airline in 2005.
Khajavi has been a board member and advisor to a number of non-profits and tech companies including the Center for Responsible Travel at Stanford University, The Center for Health and the Global Environment at the Harvard School of Public Health, Sustainable Travel International and KERBspace an early stage startup in the revolutionizing the electric vehicle charging stations for the built environment.
Khajavi holds a B.A from the University of California Santa Cruz, graduating Magna Cum Laude, with distinction and honors.
Today's podcast guest is James McBride, PARTNER & CEO, NIHI Hotels.
We discuss:
-fundamentals, discipline, and standards
-his mother's mantra of "manners make it"
-how rejection can be your best friend
-embracing simplicity as the core to life
-celebrating local traditions and helping cultures thrive
He is recognized as “One to Watch” by Bloomberg Businessweek’sBloomberg 50 and awarded Independent Hotelier of the World by Hotels magazine, James McBride is a global hotelier who has led some of the world’s leading hotels during his twenty-five-year professional career.
Known for his limitless creativity, clever marketing techniques, and exceptional hotel experiences, James has raised the bar in the hospitality industry, paving the way for inventive ideas and competitive spirit.
James McBride started his journey globally at The Ritz-Carlton Hotel Company, where he remained for fourteen years. James McBride was then selected to run two of the most preeminent properties in quick succession: In 2002, James became General Manager of The Grosvenor House of London’s Park Lane, and in 2003 he was appointed by Rosewood Hotels as Managing Director of The Carlyle in New York.
James McBride transitioned to hotel entrepreneur in 2012 when he partnered with long-time friend and investor Christopher Burch on the acquisition of the Nihiwatu, a small surf destination on the Indonesian island of Sumba, later on was voted the #1 Hotel in the World for Travel + Leisure magazine’s World’s Best Awards.
James and Chris are enthusiastically planning an expansionof the brand to realize further opportunities grounded in its doctrine, “The Edge Of Wildness™” Soon, the expansion of NIHI Hotels will include the current model of a luxury resort that emphasizes ultimate services and endless experiences with the addition of NIHI Santo Tomas Costa Rica, a 1000-hectareproperty in Guanacaste characterized by a sense of tranquil seclusion and just a 2,5-hour flight from Miami, NIHI® Santo Tomás features two private beaches and the closest proximity to Costa Rica’s world-famous cult wave Witch’s Rock and NIHI Rote, a stunning escape on a secluded corner of Rote Island in WestTimor Indonesia, with 24 thatched pool villas and highly sought-after world-class surfing waves in front of Bo’a beach.
What do you do on a rainy day on vacation at a resort?
Today's podcast guests created the solution during a tropical storm trip in the Caribbean.
Introducing Melanie Brewer and John Beuchert. An incredibly gifted, creative couple that founded Away Together.
A safer and more secure way for communication (even translated) between guests, within the hotel or venue, and including local service providers.
We discuss:
-What it takes to make that leap toward entrepreneurship
-Why sharing information between travelers enhances their experiences
-Stories of connectivity and connections as a result of their app
https://www.myawaytogether.com/home/
Melanie Brewer has spent over 18 years in the Marketing and Public Relations Industry, promoting products, managing people, and winning elections for political candidates.
John Beuchert has served 25 years in law enforcement field both on the street, in investigations, and in corrections. John has honed his ability to think quickly, problem solve, and communicate under high stress situations.
Follow her into the forest to find foods that have been forgotten.
Today's guest is the pied piper of foraging. I met her during the Smithsonian's Folk Life Festival this summer when I was immediately drawn toward her personality, passion, and knowledge.
Before grocery stores existed, early settlers would bring seeds of their most resilient food staples from their homelands. 200 years later, many of these plants still exist all around us.
Rachael teaches people how to find and use these plants in the most delicious of ways.
She is not only educating others, but creating communities of celebration with her cooking classes and exclusive "cave dinners".
Listen to this discussion about "weeding and eating" and her philosophy that aligns with sharing and caring not only for people but also for our environment.
Rachael West is the Owner, Lead Instructor and Founder of Eating the Ozarks. She is an Expert Forager, Wild Foods Chef, Certified Herbalist and Author of Wild Foraged an educational culinary cookbook. She's taught wild foods in the Ozarks for the past decade. In addition, she customizes private customer events based on local foraged foods. Eatingtheozarks@gmail.com and EatingTheOzarks.com
This episode of the podcast is sponsored by Team Baarman of ConferenceDirect. They can assist with providing resources to plan and ensure your next successful event. Doug Baarman and his group are excellent, knowledgeable, and trustworthy.
doug.baarman@conferencedirect.com
https://doug-baarman.go-conferencedirect.com/services/
Today's podcast guest for EPISODE #100 is Brian Gullbrants.
As a leader, every day his mission is to MAKE IT (the experience) BETTER FOR EVERYONE (employees, guests, stakeholders). This is truly a noble approach but one that Brian executes daily.
We discuss his contributions to his family's restaurant business growing up. His dad convinced him that sweeping up the parking lot was a game called "Disneyland" - similar to the cast members that would use a pan and a broom to keep Disney's streets clean.
We also discuss:
-Remembering his initial learning about the culture of Ritz-Carlton and being called a gentleman for the first time
-His foray into management, working twice as hard for less pay, and loving it
-With his team at Wynn, they are "breaking records and winning awards."
For the past 15+ years, Brian has been writing messages to every employee every day to ensure everyone is walking the talk and living and breathing their values.
He suggests that problems need to be corrected and then "shaken off like an etch-a-sketch" to be fully erased to be able to move on.
More about Brian Gullbrants: He is the Chief Operating Officer - North America for Wynn Resorts, a position he was promoted to at the start of 2023, after serving as the President of Wynn and Encore Las Vegas. In his current role, Brian is responsible for all operations in both Las Vegas and Boston, while supporting all future developments in North America.
Prior to his return to Las Vegas, Mr. Gullbrants was the President of Encore Boston Harbor where he played an integral role in leading the final construction, grand opening, and stabilization of Wynn’s first integrated regional resort on the East Coast.
Before moving to Boston, Mr. Gullbrants served as Senior Vice President and General Manager for Encore at Wynn Las Vegas, which he opened for the Company in 2008; his role expanded to oversight of both Wynn Las Vegas and Encore hotels in May 2011 as Executive Vice President and General Manager.
He led the effort to establish Wynn hotels and spas as the first in Las Vegas to earn Five Star awards from Forbes Travel Guide.
From 1988 to 2008, Mr. Gullbrants held significant leadership positions in operations, general management and corporate management at Ritz-Carlton Hotel Company. As Vice President of Operations, Mr. Gullbrants was responsible for overseeing all operational disciplines for The Ritz-Carlton Company worldwide.
THIS 100TH EPISODE IS SPONSORED BY: Team Baarman at ConferenceDirect
Are you responsible for planning meetings and events for your organization? Are you struggling with the overwhelming tasks that come with ensuring a successful event, especially with limited time, resources, and staff?
Team Baarman at ConferenceDirect understands your challenges and has the perfect solution! They specialize in creating inspiring experiences that drive measurable results.
Here's how they can help:
•Save time and effort with our personalized event planning services.
•Optimize your resources to ensure the best possible outcomes.
•Achieve tangible and measurable results for your events.
Ready to make your events unforgettable? Connect with them through the following link:
https://doug-baarman.go-conferencedirect.com/services/
I encourage you to have a simple discovery call to help them understand your needs and provide you with a tailored plan that they'll manage for you. It's that easy!
Doug.Baarman@ConferenceDirect.com
240-994-8599
Today's podcast guest is Mr. Chris Clark, an experienced General Manager with a demonstrated history of working in the Luxury hospitality industry from pre-opening experience in 16 hotels (3 of his own, 13 as a trainer/task force).
We discuss:
-Challenging himself
-Setting goals and sharing them with his managers
-Finding the right culture fit with luxury and service excellence
-Holding himself accountable
-Facing fears and embracing the unknown
Additionally, he has led the team as the Pre Opening GM for the first JW Marriott in Japan as well as Nara's first Luxury Hotel. It is significant for the JW Brand as Nara was Japan's first ancient capital and has the most World Heritage Sites in Japan.
The first and only JW Marriott in the world to Achieve Forbes Four Stars.
Travel and leisure named Chris "The Top 5 GM’s in Japan" by their guest survey.
Today's podcast guest is a true hero. His name is Captain Christopher Behnam.
"On a fateful day in 2018, Captain Behnam was flying a 777 to Honolulu when it suffered catastrophic engine failure. Were it not for his amazing skills, the plane would easily have been lost."
Listen to his story of resilience, training, and discipline on this episode. It will enhance you life.
We discuss:
-At age 9 he knew he wanted to fly airplanes for a living
-He created an airplane simulator as a child with broom sticks, shoe boxes and a poster of a plane
-How someone made him promise to "make something of yourself" and to "become a force for good".
-Learning resiliency from his father who was a political prisoner
-Visualizing and professing as young student, "one day I will be a pilot and I will be going out of that gate bound for Honolulu"
-"The only way I can explain it is imagine an 18 wheeler going over railway tracks, railroad tracks at 200 miles an hour with no, with absolutely no shock absorbers."
-How his entire life's training in science, physics, martial arts, meditation, and discipline prepared him for that fateful moment
-Now Captain Behnam chooses to help others and live life without the afterburners on, enjoying the current speed of whatever comes his way
His first book will be released soon and details can be found on his social media channels. @CaptainBehnamOfficial
Today's podcast guest is Ben May, President of Pocono Raceway, one of the most celebrated and iconic tracks in the United States.
We discuss:
-The value of connections. His college freshman friend happened to be part of the family that started the raceway over 50 years ago.
-The importance of leaders to be available, honest, and authentic. There is no excuse to hide behind a keyboard.
-Adding humanity to the FUN business of experiences
-Empowering employees to fill gaps by finding needs and contributing their talents
-Controlling what you can control in your environment. The team at Pocono Raceway can't control what happens from race to race, from weekend to weekend. They can't control the competition, the drivers, or the sponsors. However, they CAN CONTROL how they make their race fans feel.
-Their goals is to offer an escape, to add to someone's quality of life for a weekend, and to enable attendees to create exceptional memories by having fun.
-While Ben states, "we are pretty good at it" as indicative by the full grandstands and in field, he'd like you to experience it first hand.
July 21-23, 2023 NASCAR Returns to Pocono Raceway
https://www.poconoraceway.com/
Today's podcast guest is Adam Golomb, the Chief Executive Officer of Primanti Bros. Restaurant and Bar. He was named CEO, of the iconic restaurant chain, in January 2023. Prior to being named CEO Adam served as Primanti Bros President and Chief Marketing Officer.
We discuss:
-The importance of "people before profits"
-Not looking at "what it would take to put our company out of business" but rather "how we can anticipate the future and remain successful over the competition".
-Using data to improve and drive better business results
-Enriching established culture with your own perspectives and contributions
-Enabling employees to use their own style for service without giving them a script
-Empowering team members to run with their "D- Decision"- allowing them to use their own judgement to decide without always needing to seek approval from managers/leaders
Adam shares that he had a competitive nature, influenced by growing up in Pittsburgh and having an older brother. He always had a drive to achieve and set the direction. He initially thought of pursuing entrepreneurship but ended up working for established companies. Adam's leadership roles in his fraternity and his ability to take control of situations from a young age helped shape his career. He acknowledges that sometimes his fast pace and vision for the future can make it challenging for others to keep up. The host highlights Adam's proactive nature and his willingness to step up to fulfill needs in various organizations, such as implementing technology in older companies.
Adam was born into Primanti fandom. He grew up eating the iconic French-fry topped sandwiches with his dad – an honor he now shares with his three daughters.
With a background in strategic leadership in both the restaurant and grocery industries – Adam is responsible for driving Primanti’s growth strategy.
Prior to joining Primanti Bros Adam was with Giant Eagle, a $10b grocery and convenience retailer, in various marketing and product development roles including mostly recently running their $1 billion gift card marketplace. Prior to joining Giant Eagle, he worked for Eat’n Park Hospitality Group in various marketing and e-commerce roles including being responsible for launching Smileycookie.com.
He received a Bachelor of Science Degree in Hospitality Management from Johnson & Wales University and a Master’s Degree from Pennsylvania State University.
Adam was awarded the American Marketing Association retail marketer of the year and most recently was recognized by Nation’s Restaurant News as one of the most influential restaurant executives in the United States.
More on Primanti Bros can be found at https://primantibros.com/
This episode is proudly sponsored by AWAY TOGETHER.
https://www.myawaytogether.com/home/
Experiencing Better Experiences.
A guest's experience is tied to their expectations. Away Together provides a customizable communication based platform that is a perfect marriage of the two.
"In 2018, on a very much needed trip to the Caribbean, we found ourselves in the midst of a tropical storm. It was during that storm, that Away Together was created. We soon realized that there was no platform that allowed for safe communication between all of the interesting people we met on the trip. Away Together was born."
Today's podcast guest is Brian James. I met Brian on a recent trip to the Pacific Northwest where he was performing at the same venue where I was speaking. Immediately I senses his passion as "passerbys" were attracted to his talents and immediately became "stopper-ins."
(Enjoy a sample of his music during the intro and exit of this interview)
Born and raised on a farm in the small logging community of Montesano, WA, Brian is at home on the stage where his larger than life personality comes out with witty commentary and raw energy.
Brian penned songs for several TV, film, and commercial projects and for artists such as Taylor Hicks and Highroad Three. Brian's Music Received a CCMA nomination for Single of the Year. His song "Angel at the Crossroads" was nominated for Gospel Single of the Year.
Today Brian continues to write music for several projects and performs regularly as a solo artist with his three piece band and is currently touring the PNW region. His previous band Brian James and the Great Unknown released their album Journey of a Thousand Miles in September of 2019 and won Inside music cast album of the year.
We discuss:
-Trying to understand how to best speak with people
-Why music is a beautiful universal language
-When you’re sad, you hear the melody, when you’re happy you hear the lyrics
The excitement of performing: "When you're confident about your ability and once you get to that place, Then all that's left is the enjoyment of it. All that's left is the, the pure, unfiltered excitement that you feel, and you, you want to share that excitement with other people because some people might not see it unless you do."
"When I hear 'em say it can't be done, why even try? They define their own limits, but they don't define mine."
"Because what I hear when people say, you can't do that, that's impossible. You're incapable of it. What I'm hearing them say is, I can't do that. That's impossible for me. And I can't imagine how you could do that. But if you in your own head can see the vision, you can see the, the, the, the dream in reality, and you can see a path to achieving it."
Listen to his music and find out more about him here: https://brianjameswashere.com/
Daniella is the Co-Founder and Principal of HLP&R Advocacy. In my simplistic terms, she helps organizations interpret and maneuver around government regulations and public policy to help them achieve their business goals.
She became a "director of media" without any media experience. She was offered many opportunities because her friends said "you'd be great in this role." And she said "yes", more often than "no" to learn new things.
She exudes intellectual curiosity and believes in the power of helping others.
We discuss:
-Working on Presidential Campaigns
-The influence of friends that believe in you more than you may believe in yourself
-Figuring out trade agreements
-Government relations
-And creating her job of a lifetime
Daniella believes in karma and uses her resources wisely. She advises listeners to be curious, to learn, and don't worry if you don't have a map for a plan of attack. If you're doing the right things and you're enjoying the journey, its naturally going to take you where you want to go.
For more information on Daniella and her firm, please visit: https://hlprdc.com/
This episode of the podcast is brought to you by AWAY TOGETHER.
Away Together is a mobile application available for download to any device. The mission of Away Together is to enhancethe guest experience through advanced, focused, and efficient communication. The app uses geo-fences and accommodationidentifiers to add additional layers of privacy and security. Accommodations have the capability to displayand promote all that the location has to offer. This one-way communication method reduces calls to the front desk and frees staff toexperience a more effective and streamlined workflow. This capability can also allow a facility to address most issues before they are experienced and potentially turning a two-star moment into a four-star review.
Away Together also allows the guest toexperience the greater location through the eyes of a local.
Visit them at: https://www.myawaytogether.com/
Most People Don't... start practicing their sport at the age of 3.
Most People Don't... earn a scholarship to compete in their passion.
Most People Don't... embrace humility and teamwork to find success.
Maggie Mace has done these things and more. As a student at Penn State's School of Hospitality, and as my former Social Media Intern, she continues to overcome obstacles and find ways to earn happiness as an individual and for her team.
We discuss;
-the role of mentors/coaches
-when others see talent in you that you hadn't discovered
-dealing with injuries and focusing on others
-staying positive
-absorbing all there is to learn, proactive communication, and curiosity
Maggie's LinkedIn profile can be accessed here: (6) Maggie Mace | LinkedInMore episodes can be found here: https://bartaberkey.com/podcast.
This podcast is brought to you by Cozy Faux (cozyfaux.com). If you're looking for the softest and most comfortable faux fur blankets, look no further than Cozy Faux. They're dedicated to providing top-quality products in beautiful packages, making you the star of gift-giving or the recipient of true gratitude.
Cozy Faux offers a wide range of products, including robes, scarves, throws, baby blankets, and pet blankets, in addition to their signature blankets. These Cozy Faux Throws have been handmade using the finest luxurious faux fur since 2007, and each one is proudly made in the USA.
Cozy Faux also believes in giving back. For every 20 blankets sold, they donate one to UnitedHarmony.org to help those in need stay warm and cozy.
Visit their website at CozyFaux.com to see what makes this company so special. Don't settle for anything less than the best when it comes to comfort and style - choose Cozy Faux today.
Today's podcast guest is Chair Phyllis Randall. She is making history and remembering history.
We discuss:
-Talking about things that are important, but not alwayspopular
-The importance of how we treat people
-Giving back, serving, and making things better
-The traits of great leaders (admitting to what you don't know AND admitting to what you do know)
-Never making people feel “less than” even during difficult conversations
She is the first woman of color in Virginia's history to be elected chair of a county board (2015 and reelected in 2019, in the role of Chair At-Large of the Loudoun County Board of Supervisors).
In June of 2018, Chair Randall was selected as one of only twenty-five women in the country to be included in the 2019 class of Governing Magazine’s Women in Government Leadership Program. In addition, in 2018, 2019, 2020 and 2021, the citizens of Loudoun County voted Chair Randall Favorite Public Official, an honor which she is most humbled by and proud of. By profession, Chair Randall is a mental health therapist, with substance dependence as her emphasis area. She has worked with justice-involved populations, both in and out of incarcerated settings, a career she has enjoyed for over 20 years.
She and her husband Thaddeus (T.W.) have lived in Loudoun since 1993, and are the proud parents of two adult sons, Ashon and Aaron.
More about Chair Phyllis J. Randall here: Board of Supervisors Chair Phyllis J. Randall | Loudoun County, VA - Official WebsiteThe "Most People Don't...But YOU DO!" Podcast has been recognized at the TOP 15% MOST SHARED PODCAST GLOBALLY.
More episodes can be found here: https://bartaberkey.com/podcast.
This podcast is brought to you by Cozy Faux (cozyfaux.com). If you're looking for the softest and most comfortable faux furblankets, look no further than Cozy Faux. They're dedicated to providingtop-quality products in beautiful packages, making you the star of gift-givingor the recipient of true gratitude.
Cozy Faux offers a wide range of products, including robes,scarves, throws, baby blankets, and pet blankets, in addition to theirsignature blankets. These Cozy Faux Throws have been handmade using the finestluxurious faux fur since 2007, and each one is proudly made in the USA.
Cozy Faux also believes in giving back. For every 20 blanketssold, they donate one to UnitedHarmony.org to help those in need staywarm and cozy.
Visit their website at CozyFaux.com to see what makes this company sospecial. Don't settle for anything less than the best when it comes to comfortand style - choose Cozy Faux today.
Today's guest is Eric Roseman, the Chief Revenue Officer of Xeal, a technology first electric vehicle charging companyfocused on supplying EV charging for the commercial real estate sector.
We talk about the power of Penn State, proving others wrong while being right, capturing weekly positive and negative accomplishments, and the importance of journaling and meditation.
He shares: "you've only got one choice. You can either be better than yesterday, you can be worse than yesterday, or you can stay the same. What's it gonna be? And it's just like, what are you gonna do today that made you better than yesterday?"
Like every single day you're racing against the person you are yesterday. So that's just how I've always been. I've just looked at every single day as like, you've got a chance to beat yourself from yesterday. Are you gonna be better or worse?
Eric spent nearly a decade at industry leader CBRE overseeing technology on the west coast and then Lincoln Property Company where he built out their technology investment division, LPC Ventures, before joining the Xeal team to grow their real estate relationships. He's primarily focused on bridging the technology gap for real estate owners and ensuring the future proof for the future of electrification.
In addition he shares:
-I journal most days and even built a software platform thatanalyzes your journal entries - http://writeemote.com/
-As a sales leader I'm in the trenches super super deep onevery deal vs. staying in the ivory tower. I don't believe in making high leveldecisions without living the job of the sales rep myself
-I do a Sunday night (+ / - / > ) which is my lookback onwhat went well, what did not, and what I need to accomplish the next week
-I straddle two worlds, I can speak real estate fluently and-I can speak technology and so I'm viewed as that bridge where our clients feellike they're talking to a real estate expert even though I'm carrying the EVcharging product line. My sales tactic is to be the chameleon in theroom.
Connect with him here: https://www.linkedin.com/in/eric-roseman-tx469/
Today's podcast guest is David Goldstone, EVP and Chief Sales Officer of World Cinema.
He describes his company as a service company that delivers technology.
His accomplishments in the hospitality industry are so vast, yet he has never worked for a hotel company.
David Goldstone has served in various executive management positions within the industry for over 20 years. He is one of only five recipients of the prestigious AH&LA’s John Whitaker Award for his dedication and commitment to the hotel industry.
He is an experienced executive with a demonstrated history of business and relationship skills working across all segments the hospitality industry. Goldstone has a certificate of CHMS, Master Hotel Supplier from AH&LA. Skilled in Marketing Management, Negotiation, Business Planning, Operations and Sales Management. A motivated leader who loves mentoring staff and helping them achieve their goals.
More about World Cinema can be found here: https://www.wcitv.com/
This episode is sponsored by: Recruit Me App
Recruit Me App helps you recruit yourself or recruit for yourself. Whether youare looking for employment or an employer looking for talent, Recruit Me cutsthrough the red tape of outdated recruiting. Finding the right employeesfor the right employer, one connection at a time. See the magic in actionand download the app today: https://qrco.de/bdaZ1m
Mark G. Carrier is a senior officer of B.F. Saul Company; the privately held diversified real estate and finance concern based in the Washington, DC area. The hospitality group owns and operates a portfolio of business class hotels which are affiliated with Intercontinental Hotels Group, Marriott, Hilton, and The Hay-Adams.
Carrier is the past Chairman of the American Hotel and Lodging Association, the nation's advocacy organization for the hotel industry. He is also past Chairman of the IHG Owners Association, the global franchise owners association of Intercontinental Hotels Group. He was also names Virginia Hotelier of the Year by the Virginia Hotel and Travel Association.
We discuss leadership, focus, and doing the right thing.
He found an organization that supported his personal values and he continues to shine with them.
https://bartaberkey.com
This episode of the podcast is sponsored by Recruit Me App- helping individuals place themselves in the driver seat of their careers. This app takes an authentic "this is me" approach similar to current dating apps that allow candidates to show their true self to find best career matches. Available on Apples AppStore and on Google Play.
When I first met Meg, she was in catering in Washington, DC. We worked at the same hotel when I was in room sales. A senior leader at one point told her "you'll never be in sales." She used that objection and obstacle to prove to herself that she was quite capable of DOING WHATEVER SHE DESIRED.
Growing up in Philadelphia, she was the youngest of 7 children and was forced to be "independent". She also had to hear from her older brothers and sisters that she was consistently "wrong"! (In a loving way!)
From Vice President of Sales with MPI, to PSAV, to Bellagio- she shined in sales and as a sales leader.
Fast forward, Meg created two companies to solve problems in the meetings and events industry:
"eventsGIG, is the online talent marketplace for the event marketing industry to find and post jobs. eventsGIG connects organizations to top freelance experts for anything you need to execute a live, virtual, or hybrid event.
FazeFWD, Sponsorship Marketing
With FazeFWD’s unique approach, deep insight and stunning creative; marketers, organizers, attendees realize greater returns on their event investments.
FazeFWD offers Prospectus Development, Pipeline Development and Sales service to ensure maximum sponsorship ROI."
Connect with her here: https://www.linkedin.com/in/megfasy/
More podcasts and motivational messages here: https://bartaberkey.com
Meet Jannes, slated to become a soccer superstar after 21 years of rigorous training (starting at age 2), who had to make a decision on how to react when he was forced to stop playing the game. He moved to Rhode Island from Berlin, Germany because of the game. Without a support system, he quickly had to learn how to communicate, how to learn, and how to adapt to life in the United States.
He shares his perspective on "failure" and how he stopped feeling sad by reading and resources.
His mature approach to move forward and to "strategize, educate, and execute" has enabled him to become a social media "influential" person with over 130K followers on Instagram. Jannes is now dedicated to pursuing his passion to encourage others to "live an active lifestyle" with only good intentions. So many great lessons at such a young age. The future is bright for Jannes Werner.
Today's podcast guest is Stephen Fisher. A remarkable gentleman whose talents have included running and owning multi-million dollar companies. From Army veteran, to Sales Executive, to Entrepreneur, to School Teacher... He has seen and experienced so much.
As a traveling sales leader, he would collect hotel keys and now has them proudly displayed in his art creation hanging them in the shape of the United States. When I initially saw his collection of thousands... I was sad. How could a person be away from family so much and still be successful personally and professionally. He found balance and energy in his two girls when he would come home. They would cook, clean, and do projects together. Not unlike his responsibilities as a kid growing up in Pittsburgh and helping to operate his family's store.
He now shares his life experiences with his children, son-in-laws, grandchildren, and now you.
He is always positive despite any obstacles.
He celebrates family.
He embraces challenges.
He is HAPPY and HE KNOWS IT... and more importantly, HE IS NOT AFRAID TO SHOW IT.
These hands are clapping today for Mr. Fisher.
--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Before our first introduction, I was nervous to meet Chris Flatt. I was intimidated not only by her title (Executive Vice President) but also by her responsibilities (proving 4700 hotel guest rooms in Las Vegas) and the brand she represented (Wynn). She immediately disarmed me and could not have been more kind, gracious, and caring. This are just a few of the reasons why she has RISEN TO BE ONE OF THE PREMIER SALES LEADERS IN THE COUNTRY.
When I had the pleasure to present to her teams in Las Vegas, her specialness shined even more. There was such mutual respect. She did not approach things with a "my way or the highway" attitude.
As soon as this interview went live on LinkedIn, I was bombarded by "Chris is the best leader I ever worked for." "She is the reason why I'm in hospitality". "She sets an incredible example for female professionals."
So grateful to know her and for all of her contributions to help mentor and lead others.
Chris Flatt currently holds the position of Executive Vice President of Hotel Sales and Marketing at Wynn Las Vegas and Encore. In her role, she is responsible for all hotel sales and marketing efforts including meetings, conventions, leisure, hotel marketing and weddings.
Connect with her on LinkedIn here: https://www.linkedin.com/in/chris-flatt-b4a1195/
View more on her resorts: https://wynnlasvegas.com
Check out additional podcasts featuring individuals that "do" what "Most People Don't" here:
https://www.bartaberkey.com/speaking-topics-1
--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
J Fred Huther, Chief Sales Officer for Heard Global, doesn't need to be the star of the show. He doesn't need to have the final word on anything.
His focus is to get the best out of his team all while improving himself because of the people he surrounds himself with.
Find out what he was dreaming about in middle school and if it became reality.
Listen to his approach to SELLING and LEADERSHIP.
More about Fred:
A proud Penn Stater, Fred has years of successful experience as an entrepreneur and as a corporate leader in multiple industries. His work in the event management space is extensive. He brings a wealth of knowledge that augments the work of the legacy organization at Heard which has helped to create a true International Events Brand across the full range of the events industry by connecting the company’s multiple vertical capabilities.
Born and raised in Pennsylvania, Fred has traveled the world and has lived and worked in multiple regions and cities. He is married with 3 children and currently splits his time between Southern California and Denver.
--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Today's podcast guest is Michelle DeKeyrel, the Founder of Eutemia, a small consulting firm dedicated to transforming healthcare..
We discuss:
Getting more stickers than everyone else.
Seeking external approval from EVERYBODY.
Played the game and got promoted. Played the game and got promoted. Played the game and got promoted.
Started and CREATED a new company.
A recovering PEOPLE PLEASER.
Working hard, achieve, and make others feel COMFORTABLE.
Listen and learn from one of the most disciplined and organized professionals that I know.
More information on Michelle can be found on LinkedIn (https://www.linkedin.com/in/michelledekeyrel/) and her company's website:
https://www.eutemia.com/
This podcast has been recognized as the TOP 15% MOST SHARED PODCASTS IN THE WORLD.
https://www.bartaberkey.com/speaking-topics-1
Today's podcast guest is Catarina Matias. We met about 9 years ago when I was presenting to her Penn State Hospitality class.
She came up and introduced herself after.
She sent a handwritten follow up note to thank me.
She connected on LinkedIn almost immediately.
She remained in touch via e-mail.
In December, I received a holiday card from a New Jersey address that I didn't recognize. It was from Catarina sending me good wishes and sharing her amazing news on her two companies.
Since then, I felt it was imperative to interview her for this podcast. I am careful not to reference her age, but she is the YOUNGEST ENTREPRENEUR with TWO SUCCESSFUL COMPANIES that I know. Driven, driven, driven.
THE BITE COMPANY:
https://thebitecompany.com/
AND
RECRUIT ME: Changing How People Find Jobs
https://www.recruitme-app.com/
Catarina is a proud Pennsylvania State University Alumni, where she received her BS in Hospitality Management and a Minor in Business. Her tenure with the hospitality industry started with Hershey Entertainment, and most recently continued with Hotels Unlimited. She oversaw daily operations for each of the hotels in their portfolio, including a combination of full and select service properties with brands such as Marriott, Hilton and IHG. Additionally, she was responsible for the devising of new business strategies, including recruitment, hiring, training, mentoring and development of all property level management personnel, and was involved in corporate compliance and budgetary reviews. A member of the International Society of Business Leaders, in 2019 Catarina was chosen as one of Hotel Management’s 30 Under 30 top rising stars in the hotel industry. In January of 2020, Catarina founded The Bite Company, a curated healthier snacking alternative with multiple options to help anyone snack a little healthier. Most recently, the creation of an app called Recruit Me has been her newest venture. An app designed to put anyone in the driver seat of their own hiring process and connect the right people with the right companies; much like a dating app for your career. A respected voice in the hospitality industry, Catarina exudes all the qualities of a polished professional.
Today's podcast guest is Christine Marzano. She is an extremely intelligent professional who is now creating her own future through the creation of BODS, a company dedicated to transforming fashion e-commerce through artificial intelligence and gaming technology.
An enthusiast for acting and the theater, she made the move from Brooklyn to Los Angeles to pursue the film industry. Christine quickly had to find ways to deal with rejection of auditions that, in her words, didn't crush her.
She became more resilient all while adapting to the factors that she didn't have control over... the next movie, TV show, modeling opportunity. She became tired of waiting and CREATED HER OWN INCREDIBLE FUTURE.
in Los Angeles, her career then exposed her to gaming and voiceover work. She became fascinated by this space and started to pursue learning more about this type of technology. Her creation (BODS) is now the bridge between fashion and technology, which allows shoppers to buy clothes with confidence knowing that "fit is not about size".
She is using her years of experience in the fashion world (including 15 years as a runway and fit model for Dior, Saint Lauren, Balmain, and Gucci) entertainment, and technology space to now lead a world-class team of AI and computer graphics engineers, 3D artists, and technical fashion designers to pioneer the communication between deep tech and high fashion. A remarkable story that needs to be shared!
More can be found at: https://bods.me/
Instagram: https://www.instagram.com/bods_inc/ and https://www.instagram.com/marzrover/?hl=en
Additional Most People Don't...But YOU DO! Podcasts can be heard here: https://www.bartaberkey.com/speaking-topics-1
Grateful to Robin McKenna and her generosity to share stories like mine. More of her podcasts can be found here:
https://the-healthability-project.castos.com/podcasts/44446/episodes/from-fearful-to-fearless
She describes this episode as: "Here A seemingly ordinary childhood sports accident left Bart Berkey with decades long anxiety and fear. In this episode Bart shares what he endured for way too long, the turning point that released his fear and anxiety, and how he is moving forward."
Everyone has something. You just might not know what they are carrying heavy (in their hearts on on their minds). Be open, share, ask questions, and realize that we all can help each other by sharing our vulnerability and knowing that we are not alone.
Today's podcast guest is Theresa Treat, the Vice President of People Services for Ben Bridge Jeweler of Seattle.
She is one of the greatest leaders that I know who is self-aware, appreciative of others, and can be kind while being direct.
We discuss:
Being independent.
Taking initiative.
Exerting quiet influence.
Making a positive impact on the business while focused on impacting the employees.
Not wanting to be anyone else than who she is.
How having heart helps her translate the business piece with her employees.
She shared as a middle schooler, "I want to take "shop class" during my free period. I don't want to learn how to sew pants and I'll figure out how to cook on my own."
Suggestions for other leaders:
-listen patiently
-set expectations for calls and HR related conversations
-you can still be a really good human being and share great news and you can still really be a really good human being and share horrible news.
More about Ben Bridge and the culture it has created:
"With over 100 years of experience, Ben Bridge has a unique history and heritage that no other jeweler can claim. Our heritage isn’t just a nice story to tell. It’s what makes us credible. We have cultivated a culture of learning throughout every department—to provide a level of service unparalleled within our industry.
The company is a subsidiary of Berkshire Hathaway and is managed by the Bridge family including CEO, Ed Bridge, and Lisa Bridge, President, COO. We have over 90 retail stores across 11 states as well as in Canada. This includes 30 PANDORA stores owned and operated by Ben Bridge ."
Today's podcast guest is Sue Falcone. She is a giving person that was taught at a young age, the MORE THAT YOU GIVE TO OTHERS, THE MORE YOU WILL RECEIVE IN RETURN. Her major influencers were her 98 year old Cherokee Indian Grandmother and Zig Ziglar, among others. "You can be anything you want to be." And she accepted the advice and flourished!
She took time out years ago to find herself and thus has become her "better and true self".
In addition to being an author and professional speaker, she has created Remarkable! A Speakers Bureau to help organizations find tremendous speakers and trainers.
Remarkable! A Speakers Bureau was founded by Award-winning, CEO- Sue Falcone. As a former AT&T Corporate Executive who hired speakers and trainers, to being a professional speaker and author being hired, and now creating a distinctive and unique speakers bureau representing talent for hire; Sue has gained the experience and expertise needed to give a full-service experience. Sue resides in Greensboro, NC, and is married to Carmen Falcone, who is the CFO of her company, and together they have 4 children and 5 grandchildren. She loves Zumba, walking, dancing, music, and reading.
More information on her company can be found at https://www.remarkablespeakersbureau.com/.
Today's podcast guest is Brett Lesher. A remarkable human being that is solely focused on "enhancing the school year for employees" by encouraging them to SHOW UP and find hope together in relationships.
He pursues people and leads with relationships without any hidden agendas. He is authentic and real.
Brett meets individuals for "where they are" and "who they are". They don't need to be anyone but themselves for him to engage. When teachers put their heart and soul into their students, they may arrive early when it is dark and leave the building at night. STAFF Fellowship brings sunshine to their day and creates opportunities for teachers and employees to gather, support one another, and learn.
Visit: https://stafff.org/
About Brett:
"I am passionate about the culture of education, and all who are connected. After graduating from Loudoun Valley High School in Purcellville VA, I earned a bachelor’s degree in communications from Liberty University and a master’s in educational counseling from Lynchburg College. During my career as a counselor within Loudoun County Public Schools, I formed relationships with other staff members and launched faculty Bible studies with those eager to read the Gospel aloud and pray for the specific needs impacting their campuses. Over time, I recognized that many faculty around the county were eager to connect in similar ways, and as a result, I took a leap of faith to leave my full-time position to create STAFF Fellowship Inc."
A focused ray of light that has been put on earth to help others communicate better and more effectively by using the skills learned as a professional actress. This description is for today's podcast guest, Isabel Pollen.
I initially met her through a mutual friend and was drawn to her ability to take initiative and speak so effortlessly.
With the combination of 26 years as a Professional Actress on stage and screen, and almost 13 years as a Professional Coach working around the globe across multiple industries, Isabel is uniquely positioned to facilitate the practice of confidence and connection with our audience and each other.
**Isabel obtained a scholarship to attend RADA (Royal Academy of Dramatic Art) gaining a three-year Acting Diploma, and has worked extensively in the West End, Broadway. This includes her recent role as the lead in Emma Rice’s ‘Brief Encounter’ on the Haymarket and UK tour. Her work also includes TV, Commercial, Independent Film and BBC productions in this country as well as overseas.
Isabel was nominated for the prestigious ‘Carlton Hobbs’ award whilst at RADA and she continues to do regular voice over work.
Isabel is also the founder of her own work ‘Isabel Pollen’, as well as working with consultancies such as Fieri Leadership and Dark Swan.**
Isabel’s clients include Wagamama, Gordon Ramsay Restaurant Group, Mizuho Bank, Smart Tech, Wipro, Hertfordshire University, Mitsubishi UFJ, Partners Group and Cote as well as numerous others.
Her work includes designing and delivering Leadership Development, Communication and Presentation trainings for 1:1 C-suite/exec clients, through to graduate level and teenagers.
**Isabel uses performance and coaching techniques and to support and amplify physical, psychological, and emotional awareness.
When not delivering coaching or performing, Isabel is the mother of Jemima (6 years old) and step mum to 17-year-old Ben.
One of Isabel’s favourite quotes is from Dolly Parton:
‘Find out who you are and do it on purpose’.**
More about Isabel can be found at https://isabelpollen.com
Today's podcast guest, Jim Lippens, is a remarkable being. You must listen to his entire story.
What he does represents who he is... he helps and protects others. He even created a conference (HAPPINESS@WORK) to show belief in people at work. He SAVES others. He has a deep purpose.
He shares on this interview, his rough childhood and the physical abuse that he suffered for 7 years from his father. He was PROTECTING his mother and his brother from the age of 6 to 13. By intervening his father stated, "I will remember what you did every day" and proceeded with the beatings for years. Eventually he became immune to the physical abuse and became stronger. He used the abuse for his growth and decided not to be a victim.
Jim joined a gang and remained with them for 20 years. This is when he learned love and loyalty, something that he didn't receive from his father.
Today, he stands up and encourages others not to allow others to abuse their power, position, or strength over anyone.
Jim is the Founder and Owner of 7G and the creator of the 4D Lean model.
His purpose now:
"By 2035, I want to help 10 million people find their way to success, balance, happiness and themselves. I believe in everyone's infinite potential and endless possibilities. As a ‘Human Potential Expert’ I help organizations and people to become the best version of themselves. I am the inventor of the 4D Lean model and the accompanying 4D Lean Scan. For more than 20 years in various sectors (including 5 years as a plant manager) I figured out all secrets of Lean management. I brought the 'Harada method' to the Benelux, and started to focus more and more on personal leadership, employee engagement and sustainable employability."
His work is BRILLIANT and is shared more deeply on his website:
🌍 https://www.jimlippens.be
✉️ Jim@4DLean.com
The Scan is based on the "4D Lean model", an awareness model that simplifies communication and offers insight into your status as an individual or organization. In the different stages of the model, organizations evolve from 0/1D (status quo/control) towards involvement (2D), connection (3D) and finally purpose (4D/+). https://4dlean.com/en/4d-lean-model/
Today's podcast guest is Molly Clark. She is the owner of Molly Clark Coaching and Consulting with a focus on Culture, Leadership and Human Resource needs. We discuss her immediate engagement with the culture of Ritz-Carlton and memorizing the "employee promise" and "credo" within moments of being hired.
Her first service experience came when working at a deli during high school. She was taught the value of customer engagement and offering a warm welcome. Within 15 feet of the counter, she would notice and observe the client, within 10 feet of the counter she would smile, and within 5 feet she would share a verbal greeting.
In her 20-year human resources career in luxury hospitality, she has cultivated best in class cultures, achieved five-diamond status awards, and developed individuals and teams within human resources, operational and executive groups. Molly is SHRM-SCP (Senior Certified Professional) certified as well as a certified coach through iPEC(Institute for Professional Excellence in Coaching), accredited by the International Coaching Federation (ICF). More information on Molly and her services can be found at: mollyclarkconsulting.com
Today's podcast guest is Rachel Druckenmiller. She describes herself as a "keynote speaker who sings". She is delightfully engaging and viciously authentic. Immediately you will adore her.
Rachel is the founder of UNMUTED (unmutedlife.com), in which she delivers messages to energize and engage workforces.
We discuss:
-The value of education
-The influence of entrepreneur parents
-Living in Europe and making decisions
-Being a curious observer
and other lovely stories.
As the CEO of UNMUTED, a training and development company, Rachel Druckenmiller is on a mission to ignite resilience, connection, confidence, and compassion in organizations, leaders and teams. Recognized by The Daily Record as one of Maryland’s Top 100 Women of 2022, Forbes as a Next1000 honoree in 2021, the #1 Health Promotion Professional in the U.S. by the Wellness Council of America in 2015, and a 40 Under 40 Game Changer in 2019.
Today's podcast guest is Scott Marcus. His professional journey started as a lawyer, before moving into real estate development where he co-founded RSM Development and Management, a company with a portfolio of more than 1 million square feet. In addition, Marcus and his partners own more than 4,000 apartments across Michigan. Scott is also the CEO of L5 Fitness and owns the state rights to Orangetheory Fitness in Michigan. As he shares, the Orangetheory brand found him and immediately he became a huge fan. He felt that the concept was right to be able to help people with their fitness goals and became passionate about its expansion.
We discuss:
-Starting a video business at age 14 that eventually paid for law school
-Embracing work as fun by enjoying what he is doing, and who he is doing it with
-Using and embracing technology for the betterment of business and service
-Developing a 5- and 10-year plan and working toward those goals
-Working Sunday nights to get prepared for a more efficient week
More can be found on Scott's company here: https://www.rsmdevelopment.com/
Today's podcast guest is Rickey Martinez, an incredible Business Development Expert who bases his success on the success of his clients. His friends call him "Rickipedia" as he knows a little something about everything. He is a first generation Mexican American with 5 siblings. His parents were migrant workers spending part time in Arizona and California, depending on harvest season. Despite growing up with minimal means, each family member has excelled and contributes to the well-being of others.
We discuss:
-The influence of siblings, and having his oldest brother incentivizing him with dollars for good grades
-The power of hard work and smarter efforts
-Using his curiosity to learn, grow, and advance
-Taking risks with things you may not initially understand
-Finding and being proud of your transferable skills to pursue your passion
-Prioritizing his job tasks efficiently like emergency rooms "triage" patients
More about Rickey Martinez:
Rickey is an innovative & award-winning Global Sales & Marketing Leader and Business Development Executive.
He previously worked for Marriott International, Luxury Brands / The Ritz-Carlton Hotel Company, as part of their Global Sales team as a Global Luxury Account Executive. In his role, he was responsible for several of their top key global accounts for their luxury brands and was also responsible for leading the luxury business travel strategic direction for his assigned portfolio in collaboration with his Global Sales counterparts.
Before joining the Marriott Luxury Global Sales team, he held several positions within the company as a Director of Sales for Transient, Leisure, and Diplomatic Sales for The Ritz-Carlton, Pentagon City; Associate Director of Sales & Marketing for the Phoenix Marriott Tempe at the Buttes Resort & Spa; and Senior Sales Manager, Corporate Travel, Leisure, & Group Sales for the former Ritz-Carlton, Phoenix.
Before his Marriott International / The Ritz-Carlton Hotel Company career, he held positions at Hilton Hotels, JP Morgan Chase, Club Med, & W.W. Grainger.
Rickey attended Arizona State University and studied Interdisciplinary Studies with an emphasis in Business & Psychology.
He resides in Phoenix, AZ, with his wife Leslie, his two daughters, Isabella and Madelyn and be contacted at RickeyMartinez@gmail.com or on LinkedIn at
https://www.linkedin.com/in/rickeymartinez/
Today's podcast guest is Meredith Wolff, a corporate events leader and professional, who has worked to provide exceptional experiences for groups in the Asset Management world for years. She brings innovative event strategies to satisfy the needs of her internal partners and an openness to collaborate with her providers.
We discuss:
-Growing up as an artist and using creativity now for events
-Understanding both spectrums as a supplier and a buyer to be more a more effective leader
-Doing homework all the time to understand the needs of her internal partners
-Suggestions for suppliers to make communication quick, easy, and timely
-Encouragement for asking questions to understand the true needs
-"Doing" what "Most People Don't" out of kindness and superior internal drive for success
Connect with Meredith here: https://www.linkedin.com/in/meredith-wolff-cmp-0265205/
Today's podcast guest is James McDonald. He is a Diversity, Equity & Inclusion Leader, an author, an Empowerment Speaker, and a People Transformer. He works with AvalonBay Communities and inspires and teaches his colleagues to make a difference, for each other and for their residents. James is also the CEO of The InspireME group, which helps to encourage those needing the power to be heard.
He is passionate about WORDS and Language and uses vocabulary to help others change their lives. "Think it, say it, do it". Words have changed his life and has allowed him to rise out of dark moments to have clarity and vision.
We discuss:
-Chickens don't soar with Eagles
-Using words to get to where he needs to be
-Being selfless
-Not knowing it all
-Understanding that nothing should remain the same
More about his books and his philosophy can be found at https://iamjrmcdonald.com or by contacting him at jamesmcdonaldjr@gmail.com.
I met Richie at the bottom of a mountain in Aspen. He was quietly celebrating something quite remarkable, and he asked me to take a photo to capture his moment. It has been 18 years to the day of him not having a single seizure after experiencing over 3,000 of them before his surgical procedure that removed 3 inches of his brain. It was magical that I met this man on such a special day.
He shared more of his story with me and it resonated so intensely that I felt compelled to share it on this podcast.
Richie Shane lives with the mantra, "Why Not Me?". Not from a pity perspective, but rather from "I'm strong enough to handle anything, why not me." He has used his medical situation to help others, to show people how they can handle epilepsy, and how they can "win". Someone has to win, why not YOU!
He uses the same approach as the founder of The World's Greatest Vacations (https://www.theworldsgreatestvacations.com/) where he is able to GUARANTEE RESULTS for his customers, because no one can GUARANTEE a healthy life. He has control of his thoughts and how he makes others feel.
More About Richie Shane:
Viewed as an expert in luxury marketing, a career started with strategic planning for American Express, Trans World Airlines, the yachting industry and leading Madison Avenue ad agencies, lead to the launch of Treasure Chest Themed Value Mail, Inc in 1991. Initially serving as direct marketing for the yachting industry, Richard Shane expanded into international snow sports and ultimately manifested into The World’s Greatest Vacations, travels largest circulation multi-channel media exclusively for….the world’s leading vacations.
Shane is also a valued consultant in creative ways to maximize a marketing budget. Creating win-win relationships for yacht shows and luxury travel brands, for example. Cross promotional relationships and of course, ensuring communications is laser targeted with maximum impact.
The World’s Greatest Vacations is a team of the world’s greatest digital and traditional marketers, graphic designers, CRM and database experts. Most importantly, we are passionate, nice and like to be helpful. Our offices are NYC, Los Angeles, Europe, South Florida and someplace we’ve not yet been but will be soon.
Richard Shane boasts, “accountability and pride is why we guarantee to surpass both marketing and sales objectives. If we fail to exceed expectations, tell me and a make good will be provided”.
His greatest passions are skiing, boating, marathon running and helping epilepsy related charities. After 22 years and 3,000 seizures Shane is one of the first and few people to be cured of epilepsy as a result of surgery at NYU Langone Hospital. His story was profiled and voted the year’s most inspirational by the New York Press Club.
Feel free to connect with him on LinkedIn- https://www.linkedin.com/in/richard-shane-75882225/
Today's special guest is Scott Wiseman, Senior Vice President & General Manager at Apple Leisure Group. He is a dear friend from our Penn State days together and we have remained connected.
He has had massive career acceleration by accepting every "double dog dare" challenge and achieving the impossible. An incredible strategic business leader that has already accomplished so much!
We discuss:
-Having a passion for work
-Listening more than talking
-Not needing to treat everyone the same to be fair
-Working hard to find the balance
More about Scott:
He is a lifelong hospitality executive whose career has spanned both hotel and travel sectors of the industry. He is fortunate to leverage a uniquely balanced background in sales, marketing, finance, analytics and operations for his current responsibilities as Senior Vice President & General Manager of Apple Leisure Group Vacations where he is responsible for oversight of six of Apple Leisure Group's brands.
He believes in these principles: active listening, being accessible, proving why it will work vs why it won't, transparent communication and understanding that he doesn't have to be the smartest person in the room.
Finally, he is serving as a valuable executive committee board member (Chairman) for the United States Tour Operator Association (USTOA).
(1) Scott Wiseman | LinkedIn
Today's podcast guest is Jami Stapelmann, Executive Director with Estee Lauder Companies. She can write the playbook for leadership and mentoring. Growing up in rural Wisconsin, she quickly learned about hard work and independence. She spent time in retail and the airlines industry before accelerating her career with Estee Lauder.
We discuss:
-Hiring for character and teaching for the position
-Moving transactions to value creation opportunities
-How she uses Focus and Discipline to get things DONE
-Mentoring others and not allowing any "passive memberships"
-Who you are is not what you are
-Embracing her roots and realizing the ability of making others "feel" a certain way in her leadership roles
More about Jami:
Jami Stapelmann brings knowledge and experience in strategic planning, project management and innovation concentrated in the travel/hospitality sector. Ms. Stapelmann began her career as a buyer for Macy’s department stores and has held various management and leadership positions. Her current role at Estee Lauder Companies, is Executive Director Global Travel and Meeting Services. She was recently named one of the Top 25 Influencers in the Meetings Industry by Successful Meetings and was selected as one of the Top 25 Women in the Meetings Industry by Meetings and Conventions Magazine. Jami holds a B.S. from the University of Wisconsin and GLP designation from the Wharton School.
Connect with her at: https://www.linkedin.com/in/jami-stapelmann-b3186b5/
Today's podcast guest is Siddhali Shree. I first met her when we were both in New York City preparing to deliver our TEDx Talks. When I saw her arrive into the building, I immediate sensed a "glow of peace" radiate from her. Initially I didn't know if she was an instructor, a guest, or a presenter but I was drawn to her spirit. Although we had only met moments before I took to the stage, I saw her supporting me from the front row and she offered me encouragement with her engagement and approvals.
Since that initial encounter, we are connected and are partnering on several initiatives to help people together.
We discuss:
-The importance of LOVING yourself, being kind to yourself, and forgiving yourself
-Ways to view your mind and body as instruments for your soul
-Trusting yourself to be able to flow with life
-Knowing that you are not your education, title, money, or job... You are more than how other people perceive you or how you were taught to think about yourself.
Sadhvi Siddhali Shree is the first North American Jain female-monk, a US Army Iraq veteran, international speaker, author, documentarian, and an activist for social justice.
Driven by her deep-seated devotion to humanity, she uses her talents and skills to raise awareness about violence in the world and ways to change it.
With a Bachelor’s Degree in Communications from California State University, Long Beach and a background in web development, marketing, video production, and book publishing, she has helped spread the teachings of her spiritual mentor, Acharya Shree Yogeesh, which has touched and transformed millions of lives.
She serves as the Spiritual Director of Siddhayatan Tirth and International Society of Human Unity’s Director. She’s passionate about social movements that focus on non-violence, human rights, gender equality, trafficking, and the youth.
Her latest works are the STOPPING TRAFFIC & SURVIVING SEX TRAFFICKING films. Available on Amazon here:
https://www.amazon.com/Surviving-Sex-Trafficking-Angela-Williams/dp/B09P9FGJPX
More about Siddhali can be found on these sites: https://siddhalishree.com/ and https://siddhayatan.org/
Today's podcast guest is Cameron Lee. A viral influencer with MILLIONS OF LIKES. He has had the unusual ability, even from a young age, to know himself and the environment required to be in for maximum success and happiness. As a child moving to the US from Taiwan and not knowing English, he told his parents, "I need to be in the class that challenges me in order to learn quicker."
He continues with this self knowledge as an entrepreneur creating his own luxury travel marketing/public relations brand. He helps travel destinations and services through his brand partnerships.
We discuss:
-Creating an influencer business when other brand partners weren't delivering, with a focus on the customer. He delivers what his clients need, not what he wants to share.
-Doing what "Most People Don't" by reaching out during his internship to marketing executives sharing his ideas, instead of being satisfied with getting coffee and donuts for the staff.
-His efforts to help increase awareness for Asian actors.
-Providing ideas for aspirational travelers and to encourage everyone to follow their dreams
Cameron has been profiled by The Washington Post as “One of the travel influencers changing the way we see the world.” As a creator, he has spoken on a panel hosted by Facebook on the state of travel and diversity in travel advertising. He is a frequency speaker at Pepperdine Business School and has been a keynote speaker at Pinterest on how to leverage social media as a branding tool for individuals and brands.
Prior to becoming a content creator, Cameron worked in PR/Marketing for over 10 years in fashion, entertainment, and hospitality.
Cameron combined his passion for travel with his professional background and launched his social media platform. Focused on luxury lifestyle and travel, Cameron creates visual stories taking his audience on a visual journey of the best in life and travel.
He has been interviewed by Business Insider, Parade Magazine, Out Traveler, and his photos have been featured by CNN Travel, Forbes Travel Guide and many other travel platforms.
More can be found at: https://outwithcameron.com
https://www.instagram.com/thecameronlee/
TikTok: @thecameronlee
Today's podcast guest is Bill Hopkins, Musician, Producer, and Creator of The Bill Hopkins Rock'n Orchestra. His is a wildly talented person that has created an Entertainment Empire for performing, producing, and arranging music for his customers. Because of his authentic approach and "white glove service", he has created loyalty beyond reason not only for his clients but also for his bandmates.
He shares that his life started over when he pursued his passion full time after literally being "knocked over the head" while riding in a salt truck in the dead of winter in New Hampshire. Bill knew something needed to change so used the $50 bus ticket to anywhere to head to California where he made his dreams come true.
We discuss:
-Doing his business better and differently to make an impact
-How difficult it is to remain relevant in the entertainment world and "making it for a moment" doesn't create a lifetime of success
-His focus on customer service, follow up, follow up, and more follow up
-Selling experiences over promoting entertainment
-The value of authenticity with a special shout out to Tee Nuchai (his wife, business partner, and driver of ideas)
More can be found about Bill, his band, and his other service offerings at: https://www.billhopkinsevents.com and https://hoprock.com
Today's guest is Jeffrey Brenner, Director of Special Markets/Military Seiko Watch of America LLC. To me he embodies the ultimate relationship driven sales person whose interests in helping others and connecting people isn't self serving. We met at a conference last year when I was presenting and he continues to be a friend and massive industry supporter.
What was initially intriguing to me was Jeffrey's approach to "doing" and always going "above and beyond" to satisfy and support others.
He travels extensively but manages to maintain integration with his personal life to remain fulfilled.
We discuss:
-Growing up and adoring his families small business in Alabama
-The value of giving and the meaning behind a gift
-When gifts represents more than a physical item and rather signifies the value it holds to the recipient (measured in time and experiences)
-The value of asking the right questions, more important than just selling something
-Building trust through creating the unexpected
-Doing not just the basics, but above and beyond the basics
Jeffrey has a diverse background in sales, marketing and business development in B2B, B2C and D2C channels. Previous companies include Macy’s, Neiman Marcus, Saks Fifth Avenue, Ashford.com, Hartmann Luggage and Steuben Crystal. Currently, Director Special Markets and Military divisions at Seiko Watch of America LLC. Past President of the Incentive Manufacturers and Representatives Alliance (IMRA) and a member of the Executive Committee for the Incentive Marketing Association (IMA).
Connect with him on LinkedIn at: https://www.linkedin.com/in/jeffrey-brenner-cpim-2502a07/
Today's guest is Koleen Roach, a dear friend, a giving person, and an incredibly strategic and socially considerate human being! She shares the best originating advice she received from a mentor was to remain "unflappable". Be strong, solid, and flexible to be able to serve as a leader for others.
Recently I experienced this first hand as she planned and executed an event for over 1000 people. Her approach was content, joyous, and present. She not only knew her participants but also their family members. She offered extra gestures to ensure everyone was comfortable. Even when things didn't go as hoped, she remained UNFLAPPABLE.
We discuss:
-Growing up shy and realizing that not talking to people did not provide benefit to anyone
-While learning from books, she also approaches learning from life similarly... don't make the same mistake twice, learn from experiences, and then turn the page. There is so much more to learn from future situations and future chapters.
-Taking risks, lacking fear, having confidence, and course correcting
-Accepting and listening to others to help them become better and grow
-Learning to deal with the hard stuff, the conflict, the challenges, and THEN LEARNING HOW TO MOVE FORWARD
Koleen Roach is the Director of Meetings and Conference Management at St. Paul-based Securian Financial Group. More about Koleen can be found at:
https://www.linkedin.com/in/koleen-roach-4730769/
Today's podcast guest is Master Chef Rich Rosendale. He is one of only 66 Certified Master Chefs in the United States to receive this prestigious designation. Rich is also the owner of Roots 657 and the founder of Rosendale Collective. This is the innovative company behind Rich Rosendale’s consulting, private dining, restaurant partnerships, and training services.
He is internationally recognized as a fierce culinary competitor, having competed in over 45 national and international cooking competitions. He applies the same level of organization, planning, and creativity to all his projects. Rich also was the Executive Chef and Director of F&B at the prestigious Greenbrier Resort where he oversaw 14 kitchens and 185 Chefs. He also trained with top chefs across the country including Thomas Keller, Daniel Boulud and Grant Achatz during the Bocuse d’Or.
We discuss:
-Growing up outside of Pittsburgh to becoming classically trained in Europe
-Remaining humble and serving others
-Building his career like a pyramid, with a massively strong foundation
-Fighting to not drift away from the stove (and his love of cooking)
-Wearing clothes that were not his as a child, enabling a strong sense of compassion today
-Embracing emotional wins over medals
-Creation of The Dream Apron Program that supports youth-focused charities and scholarships to help kids from broken homes, kids who are living in poverty or who just need a mentoring force in their lives.
More can be found at: https://richrosendale.com/
Today's podcast guest is Kelly Bishop, a spark of brightness that shines in this world. She is passionate about people and helping others. Growing up she always led with an outstretched hand to introduce herself to strangers. She continues to be more interested in understanding others than talking about herself.
Her authentic self has helped to label her by friends as the "heartbeat" of any group she is a member of...
We learn to open up, say hello, and spark joy in others by her example.
We talk about how to overcome disappointment and obstacles by taking time to grieve, reflect, and eat Oreos until it is time to move on, learn, and grow.
She encourages her children to pay sports "like they mean it"- showing intention and effort in everything they do. She has adopted the same philosophy for her own life and lives it "like she means it", with purpose and defined focus!
More about Kelly:
Dynamic, energetic, creative, inspirational, hardworking, strategic inclusive team leader of meetings and special events such as top tier incentive programs to creating hospitality programs with a Fortune 100 Company at the 2014 Winter Olympic Games in Sochi, Russia. Created a USA based Olympic inspired incentive programs for 2014, 2016, 2018 games. Experienced in international meetings and incentive programs, leading teams and creating inclusive team cultures. Always striving for unique and special program design and creating once in a lifetime experiences for people. Comfortable and confident in speaking and presenting to stake holders and senior management.
https://www.linkedin.com/in/kellybishopcmpcmm/
Today's podcast guest is Tammy Routh, Senior Vice President, Global Sales at Marriott International. Her success is the result of hard work and eagerness to learn.
She confidently contributes to any conversation while always remaining humble in her approach.
Tammy believes in Family, Culture, and Laughter. She is a passionate advocate for strategic account management and leading winning sales teams.
Her entire career has been with Marriott International which is annually honored as one of the "World's Most Admired Companies" and "100 Best Companies To Work For" by Fortune magazine.
She views her role in leading a Global Sales Team as a huge PRIVILEGE. Tammy sets the standards to exceed the expectations of their internal stakeholders and customers' through a deep understanding of their needs, innovation, and strong business acumen.
Today's guest, Dan Cole, is one of the most TALENTED Sales and Business Development professionals that I know. His authentic approach and willingness to "go for it" has earned him ultimate respect in the industry of persuasion.
-We discuss why his REAL and VULNERABLE style has earned him relationships for life (professional and personal).
-He is a family man whose false insecurities drive him to CONQUER and OVERCOME by working HARDER than everyone else.
-Dan doesn't fear rejection, he abhors it! Learn why this motivates him.
-Every day he draws upon STRENGTHS that he isn't even aware that he possesses.
Dan has over 30 years of sales, sales leadership at Lanier Worldwide, National Trade Productions, Advanstar, Yellowbrix (VP) and The Consumer Electronics Show (VP), Hargrove LLC (SVP), and the International Spy Museum (SVP) in addition to fractional leadership in other dynamic endeavors. He is currently serving as the Senior Vice President, Sales and Business Development for Podcast Media, growing business for SPROCKIT, while also training and coaching others via his company called "The Selling Rhino".
Today's guest is Donna Rustigian Mac. A delightful and insightful person who has dedicated herself to helping others create healthy-human business connections through communication skills. A former broadcaster and radio host that has learned from some of the best in the industry.
She has helped others EMERGE from their prior conditioning and historical concerns. She enables you to find ways to fortify and embrace yourself!
Her reminders are simple yet so POWERFUL.
-You're FINE.
-Don't default to the negative.
-Allow compliments to stick and disturbances to slide off.
-Build the mindfulness muscle.
-Apply small moments many times.
Donna's distinguished career includes 30+ years in communications: In the media, as an executive communication coach, a workforce trainer and motivational speaker. In 2018, Donna also became a certified mindfulness teacher and is a qualified behavioral change facilitator (2021). Donna has studied with Dr. Daniel Goleman (Emotional Intelligence) and Dr. Judson Brewer, (The Mindfulness Center at Brown University). That concentration enables Donna to help people break old communication 'habits' so they can update their communication skills and align them with today's modern workforce.
Donna's undergraduate degree is in Liberal Arts and Humanities. She’s also studied social and organizational psychology at Lesley University in Cambridge, MA. She is a frequent guest lecturer at The University of RI and Emerson College in Boston, MA. and is the author ofGuide to a Richer Life, Know Your Worth, Find Your Voice and Speak and the creator of The Six Pillars of Mindful Communication.
More can be found about Donna and her company at: https://www.ivoicecommunication.com/
I met Maria Leonard Olsen in New York City when we both were filming our TEDx Talk. Immediately I was drawn to her intellect and communication style. Relaxed, mindful, yet disarmingly intense and so very powerful! She shared her story with me on that day, and now with the world through various platforms. She overcame a tumultuous childhood to live in a place of content. Through her writings, she has enabled others to embrace their uniqueness and accept their imperfect lives. She remains non-judgmental of how others behave toward her realizing that everyone has difficulty.
She is a biracial woman whose parents were forbidden by law to marry in their home state of Maryland in the early 1960s. She is the mother of two children, a lawyer, journalist and author of several books. She leads writing/empowerment retreats for women, is the podcast host of “Becoming Your Best Version” and is a co-host of the Inside Out radio show on WPFW-fm, 89.3, in Washington, D.C.
Maria graduated from Boston College and the University of Virginia School of Law, worked at one of D.C.'s largest law firms, where she served on the Diversity Committee; served in the Clinton Administration's Justice Department; fostered newborn babies awaiting adoption; and has been on the boards of Children's National Medical Center BOV, the Catholic Coalition for Special Education, GirlsUp and the Alzheimer's Association of Greater Washington.
She has written for The Washington Post, Washingtonian, Bethesda Magazine, Thrive Global, Parenting, BabyTalk, Women’s Day and Washington For Women. She recently returned to practicing law now that her children are launched. Mommy, Why's Your Skin So Brown? is her first children's book. Healing for Hallie is her second children's book. Not the Cleaver Family--The New Normal in Modern American Family, was released in November 2016. Her latest book, 50 After 50--Reframing the Next Chapter of Your Life, has been used as a vehicle to help thousands of people across the country reinvigorate their lives.
Her book talk has been featured on C-Span’s "Book TV" show and her latest book was selected for the National Book Fair at the National Press Club. See www.MariaLeonardOlsen.com for more information.
Today's guest is Mike Acker, a brilliant person who shares his stories of growing up, not fitting in, and overcoming obstacles to find his true purpose and passion in life; HELPING OTHERS TAP INTO THEIR FULL POTENTIAL.
We discuss:
-Why the PAST is PERFECT
-What influenced him to become a PASTOR at age 23 despite a unusual upbringing
-His success in sales that led to a career of HELPING OTHERS
-Why the world becomes more about EXPERIENCES over POTENTIAL as you get older
Mike is an executive and communication coach, a keynote speaker, and the author of four books including the bestselling Speak With No Fear, which has appeared on numerous booklists even getting designated as the #1 book on overcoming fear of speaking on Forbes.com.
He passionately coaches business professionals to lead and speak with confidence. In presentations, he retells and relates lessons learned on how to overcome insecurity and exclusion in a cross-cultural setting. And he unpacks the path from employee to manager to leader.
You can find out more at MikeAcker.com.
Today's guest is Chuck Durakis. He is the President of Durakis Executive Search, a company started by his father Charlie nearly 50 years ago.
LEARN how he helps SOLVE PROBLEMS by identifying their candidate needs with extremely deep research and commitment to understand their cultural needs. You will be immediately attracted to his values, intelligence, and approach of "doing" what other LEADERS and executive search companies don't.
His SELF-AWARENESS is abundant as he states, "what I think about the candidates is not always important. It is the perspective of and the fit with the customer that matters."
He always FOCUSES on his customer that has a hiring need and DIGS DEEP into their culture, so that he fully understands what type of individual will fit into their open role. HE SOLVES THEIR PROBLEMS by providing CULTURALLY FITTED CANDIDATES.
He LISTENS well and wants to LISTEN MORE. The best leaders hire SMARTER THAN THEY ARE.
He unselfishly considers how his MOST IMPORTANT DECISIONS "will affect others" first and then the impact to him.
More about Chuck and his company can be found at : https://durakis.com/ or via e-mail; chuck@durakis.com.
Today's guest, Kara Goldin, is an energetic spirit of fearless solutions. She is a magnet attracting KINDNESS in CULTURE that continuously discovers answers by asking questions. One of the most endearing traits that I found in Kara is her willingness to share WHAT SHE HAS LEARNED so freely with the world.
She has been named one of InStyle’s Badass 50, Fast Company’s Most Creative People in Business, Fortune’s Most Powerful Women Entrepreneurs, Fortune's Most Innovative Women in Food & Drink and EY Entrepreneur of the Year for Northern California.
In her life she has always led with authentic curiosity to learn more. And then she ADVANCES forward.
She owns her mistakes, accepts things, absorbs lessons, shares learnings, and moves forward. She laughs a lot and appropriately, as a reminder to NOT TAKE OBSTACLES too detrimentally serious. She will find a SOLUTION.
"IN 2004, I HAD TERRIBLE ACNE, ZERO ENERGY, AND I WAS 45 POUNDS OVERWEIGHT. SO I DECIDED TO SEE A DOCTOR.
Almost immediately, I found the culprit — diet soda. I was addicted to the stuff at that time, drinking upwards of 10 cans a day.
I’ll be the first to admit that the word “diet” had totally fooled me. Gosh, I thought I was being so responsible.
When I read the full list of ingredients and didn’t even recognize most of them – I thought, what the heck was I drinking?!
That day, I decided to cut diet soda out of my life and started drinking water instead. Three months later, my acne was gone, I was bursting
with energy, and I had lost 40 pounds!"
We discuss:
-Grass roots selling, finding your tribe of ambassadors to request your product
-Approaching every opportunity with a "What’s the worst that can happen" attitude
-Creating a KINDNESS CULTURE where employees and co-workers could THRIVE, when she found a lack of KINDNESS at other jobs
-LEADING BY EXAMPLE, and only asking others to do what she would do
Read her book (Undaunted, published by Harper Leadership) to learn about her encounter with a rattlesnake and two coyotes. And how that defined and symbolizes her life.
The Huffington Post listed her as one of six disruptors in business, alongside Steve Jobs and Mark Zuckerberg.
She is an active speaker & writer and hosts the podcast The Kara Goldin Show where she interviews founders, entrepreneurs and other disruptors across various industries. More can be found at karagoldin.com and her social media influence @karagoldin.
Today's podcast guest is Joshua David, a Master Manifester who emits calming vibrations and positive energy naturally. While we met face to face only briefly, the impact that he has had on my life already is immense. Joshua and the love of his life Dana are creating their lifestyle of SPREADING POSITIVITY to others in Hawaii and over the globe.
They can be found at local farmers' markets on Oahu infusing JOY into those that need it the most through CONVERSATIONS, HIGH FIVES, and HUGS. The products they produce (Rose Water and Palo Santo Sprays, Chakra Bracelets) serve as tools and reminders to feel the SAME JOY once they leave their presence, and ENABLE SELF-ACCOUNTABILITY for THOUGHTS AND ACTIONS.
We discuss:
-Why Hawaii enabled him to work with HEARTisans (not just ARTisans)
-How he perfected extracting oil from Roses and Palo Santo wood and why he infuses them over gems and minerals during full moons
-LEARNING BEST through contrast and struggle, need the dark to appreciate the light
-Why we can’t be OPEN to what the HEART WANTS when worried as low vibrations can’t attract high vibrations
-How ABUNDANCE came after he eliminated MAKING MONEY as his initial goal
-That GRATITUDE is an ACTION WORD and we should show it, display it, and reveal it daily
Joshua David and I have partnered together and are AVAILABLE TOGETHER (in person or virtually) to CONDUCT WORKSHOPS ON SEVERAL TOPICS RELATED TO INFUSING ENERGY INTO THE WORKPLACE. More information can be shared by e-mailing, bart@mostpeopledont.com. Additionally, Joshua and Dana's products can be located at SacredSecret.co.
Today's podcast guest is Seth Goldman, a man who uncompromisingly lives by his values. I met him at a VEGAN Festival in Washington, DC a few months ago as he was speaking to other enthusiasts. Immediately, I sensed his authenticity and his sincerity to DO GOOD. My wife and I introduced ourselves and we engaged in a delightful, real conversation. His attention was 100% focused on us and he gladly agreed to this interview.
The traits that Seth represents come out very quickly in his story.
-Growing up with two parent professors who believed in education
-Focus for actively participating in and contributing to this world
-Being encouraged to be an independent thinker
-Identify things you CARE about and dedicate your passion toward helping and improving others
-His family's involvement in his businesses and their impact to their successes
-Seth's notion of "doing" what "Most People Don't" with regard to not compromising on his ideals despite the revenue ramifications
-Using the MARKETPLACE to create sustainable change and allowing businesses to play a formative role in the WAY we LIVE
Seth is the Co-founder of Eat the Change®, a brand that empowers consumers to make dietary choices aligned with their concerns around climate and health. Eat the Change® recently launched a line of organic mushroom jerky as part of this mission. He is also the Co-founder of PLNT Burger, a plant-based quick serve restaurant that offers delicious burgers, sandwiches, fries and soft-serve.
After co-founding Honest Tea, and leading it to global scale, Seth concluded my role with the Coca-Cola Company at the end of 2019. He continues in his role as Chairman of the Board of Beyond Meat, having stepped down as Executive Chair in February 2020.
He graduated from Harvard College (1987) and the Yale School of Management (1995), and is a Henry Crown Fellow of the Aspen Institute. Seth and Barry Nalebuff are the authors of the New York Times bestseller Mission in a Bottle:
(https://www.amazon.com/dp/0770437494/ref=cm_sw_em_r_mt_dp_1SW345GQMGAG3ZNB5MNK)
a business book told in comic book form, which was published in September 2013. More about his company can be found at https://eatthechange.com and https://plntburger.com.
Today's podcast guest is Bruce Himelstein, Founder of the BJH Group. I first met Bruce when he was my Senior Vice President of Sales & Marketing. I was initially afraid to introduce myself to him, due to his position within the brand, yet he immediately disarmed me and taught me (through his approach, not to take myself too seriously). He has been an informal mentor to thousands of us!
He is credited with leading some of the travel and hospitality industry’s most prestigious domestic and global brands during a 30+ year illustrious career setting the global standards in hospitality, marketing, and C-level executive management. Successful at every level of his career, Bruce Himelstein now helps growing and established businesses achieve new levels of success as a marketing, hospitality industry, and luxury brand consultant, as well as a business facilitator.
We discuss:
-His education and aspiration with Radio and Television
-COLLECTING CUSTOMER COMMENT CARDS and finding praise and appreciation within HOSPITALITY
-A love for communication and a deeper respect for LISTENING
-Mopping floors backstage preparing him to be ONSTAGE
-The importance of being a GREAT COLLABORATOR
-Why he doesn't take himself too seriously, but always takes his positions seriously
-LOVING THE INDUSTRY that is a SMALL VILLAGE with a long memory
Bruce Himelstein has been credited with leading some of the travel/hospitality industry’s most prestigious brands into the new era, including Loews Hotels, The Ritz-Carlton, and Oceana Cruises.
As Corporate Vice President of Sales and Marketing for The Ritz-Carlton Hotel Company, he successfully implemented the renewal and transformation of the trusted luxury brand, with his groundbreaking “Blow The Dust Off The Lion and Crown” campaign.
This campaign effectively reinforced the hotel’s prestigious appeal to longtime clientele while opening up a whole new market by attracting a new generation of guests to the global brand. Mr. Himelstein and this campaign are featured prominently in Joseph Michelli’s New York Times bestseller, The New Gold Standard.
An inductee into the American Marketing Association Hall of Fame, Himelstein also sits on many prominent industry boards, including the Luxury Institute Advisory Board. In addition to a full book of speaking engagements, Mr. Himelstein participates in interviews such as those with the Wharton Business School on XM Sirius radio and as a part of the Forbes’ CMO Series.
More information on Bruce's company can be found at: thebjhgroup.com.
Today's podcast guest is Doreen Burse. I originally met her when she was the Vice President of Marriott's Global Sales for the U.S. and Canada. She led a cross-functional global account team serving hundreds of accounts, representing about 1,000 associations, 250 corporations, and hundreds of group intermediary partners, TMCs, retail agencies and other organizations representing $16 billion in annual spending.
In this conversation I learn about her background of growing up on a dairy farm in Western Massachusetts, how she and her siblings would sell corn and pumpkins off their road, and why she needed to be independent enough to live on her own at age 18.
Doreen's story is one of learning, ambition, and genuine caring for others. She would often take new positions just to expand her own knowledge and add to her experience base. She shares talk of mentors that helped her and her genuine desire to help others succeed.
She overcomes adversity and learns how to appreciate life even more in the moment. Finally, she reveals a few traits that she believes encompass the BEST SALESPEOPLE.
More about Doreen:
Doreen is also a member of GBTA, on the Board of Directors of AMC Institute, and an Editorial Board Member for Smart Meetings magazine, in addition to her participation in numerous other industry organizations. As Senior Vice President, Worldwide Sales for United Airlines, Doreen is responsible for leading United’s global sales strategy. She works to enhance the airline’s existing sales programs while building new partnerships and driving overall revenue.
www.mostpeopledont.com
"Most people don't." - what does that mean? Bart explores how most people don't act when necessary. As a former recruiter for the famed Ritz-Carlton, known for setting the Gold Standard of customer service, Bart Berkey personally interviewed hundreds and hundreds of the best and brightest. But he observed that very few of them did what “everyone knows” a good professional should do.
Bart’s philosophy, and the cornerstone of his book Most People Don’t, is that those few who are willing to do what others only talk about will succeed in their personal and professional life. Drawing from over thirty years of experience, he is an expert on excellence and standing out from the pack.
He was named "BEST LUXURY KEYNOTE SPEAKER AND PODCAST HOST" by LuxLife Publications and nominated for his work by FORBES in their NEXT 1000 Program.
A motivational storyteller, he engages hearts and minds through real-life stories that invite attendees to assimilate his “doing mantra” into their own experiences. Bart was raised in Pittsburgh, graduated from Penn State University, and lives in Virginia with his wife and children. Recognized as one of the “Top 25 Most Extraordinary Minds in Sales and Marketing,” Bart has also held numerous global executive roles in the hospitality industry before devoting himself to teaching others how to achieve excellence. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Today's guest is Peter Cole, a lifelong hospitality veteran, who has parlayed his eclectic sense of curiosity into an incredible organization called Eclectic Companies (serving as their Founder). Most recently, he was the CEO of Design Hotels, a highly curated portfolio of independent, design driven hotels that function as social hubs and spaces for purposeful experiences. Prior to that he served as the Managing Director for the Marriott/Starwood integration. Additionally, he gained a deep understanding of the luxury industry and international operations during his time as the CFO of The Ritz-Carlton Hotel Company.
We discuss:
-Why Culture, Beliefs, and Philosophy may influence consumer decision before Location, Location, Location
-How he and his wife Eva (also a hospitality veteran) came up with the concept, mission, and vision of Eclectic Companies
-Building communities and creating a sense of belonging for his client's customers
-The future need to identify products and service with something consumers believe in
-Helping creative visionary people by bringing hospitality into other businesses
-Why great people fuel great projects
Peter is a graduate of the University of Wisconsin and holds an MBA from the University of Maryland. He is an avid swimmer and cyclist, and loves to travel and explore new places. He enjoys a strong espresso, a good glass of wine or a neat pour of bourbon while listening to an eclectic collection of music. More information can be found at: https://www.eclecticcompanies.com/.
Today's podcast guest is Christine Duffy, one of the most influential leaders in the Cruise Line and Travel Industry. She shares her story of humble beginnings in Philadelphia to the appreciation of travel and exploration of people. As she describes growing up as "Blue Collar", her mother taught sewing lessons to the neighbors and independently raised her two girls in a glamorous manner. Her work ethic and drive led her from starting in the travel industry as an assistant to climbing her way to the top position 19 years later. The acceleration was due to her love of leadership, people, business, and travel.
We discuss:
-The influence of Philadelphia and her marriage of 40+ years to the love of her life
-The creativity of her mother and examples set for independence and self-reliance
-Never forgetting her roots and treating everyone with exceptional kindness and respect
-Growing business and taking everyone along
A remarkable President, Leader, and Human Being!!!
Christine is president of Carnival Cruise Line, certified as a Great Place to Work and the flagship brand of global cruise industry leader Carnival Corp., the world’s largest leisure travel company. As president, she captains a company that sails a fleet of 24 ships, annually hosts nearly 6 million guests and employs more than 43,000 people who hail from 110 nations around the globe. Celebrating 6 years with Carnival, Christine joined in 2015 after a successful tenure as president and CEO of the Cruise Lines International Association (CLIA), which represents the $120 billion global cruise industry.
She has been a strong supporter of women’s leadership in the travel industry. She was recently named by Women Leading Travel & Hospitality as one of its top women in travel and hospitality. She is also a member of The Committee of 200, made up of the world’s most successful women business leaders. She has also been honored by the Convention Industry Council and the U.S. Coast Guard, among others. Christine was a member of the Joint Civilian Orientation Conference class of 2018, the nation’s oldest and most prestigious public liaison program for the Department of Defense.
Today's podcast guest is Doug Baarman, Hospitality Consultant, Meeting/Event Strategy & Execution Expert, and one of the MOST GENUINE HUMAN BEINGS ON THIS PLANET. His kind, caring approach has earned him immense loyalty from his team, from his customers, and massive respect from the industry. He is a very close family friend and a partner with me on several projects. Doug grew up in Michigan where he learned the meaning of hard work and dedication from his parents. As the youngest of three boys, the Baarman family stressed the importance of family dinners and sharing of learnings daily.
We discuss:
-What he learned about leadership by playing football for Ferris State
-Staying calm and collective on the surface, despite paddling feet below the water
-How to handle pressure and being confident for your team
-Why he will only give credit to others when asked about his team producing a BILLION DOLLARS in hotel revenue
-Creating loyalty through his entire career, and a gentleman I would follow anywhere
-Bringing out the BEST in others, and PULLING everyone UP with him
-Solving problems after finding out about the situation
-Always making it about the customers and his team
Doug is a Senior Vice President of ConferenceDirect, the Founder/CEO of Hospitality Lifestyles, and a contributor to the Ferris State University Hospitality Management Program.
http://hospitalitylifestyles.com/about/
doug.baarman@conferencedirect.com
Today's podcast guest is Lisa Bridge, CEO and President of Ben Bridge Jeweler out of Seattle, Washington. She has held this position for almost the past 3 years, while being with the company for 13 years. Her great grandfather, Ben Bridge, acquired the company from his father-in-law (Sam Silverman) back in the early 1900's who originally saw a need for pocket watch repairs and certification for the railroad engineers. This opportunity led them to the end of the tracks to the WEST in Seattle, where the family run business continues to excel.
We discuss:
-Growing up in the family business but not needing to select it
-Being empowered, educated, and passionate enough TO DO anything, and not needing the last name of Bridge to earn her roles
-Why her 850+ associates ADORE her style and HER INFUSEMENT of CULTURE into a 1912 company
-Finding solutions and extra touches to ensure her team knows her appreciation
-Being self-aware to select, empower, and encourage her leadership team
-Life with a newborn and balancing life holistically
-"Creating Joy In The World" with Ben Bridge associates to celebrate, surprise, enjoy, and express love.
-Why now is the perfect time to FIND JOYFUL MOMENTS and give "JUST BECAUSE"...
About Ben Bridge: For over 100 years, Ben Bridge has had a singular mission: help customers celebrate special moments. With a commitment to quality jewelry, best possible values, and exceptional personal service, we have brought a lasting sparkle to those forever moments--from engagements, anniversaries, birthdays, and promotions to “just because”. More can be found at benbridge.com.
Today's guest is Coach Mark Pavlik. Involved in all aspects of the Penn State men's volleyball program as a player, assistant coach and head coach and one of the winningest and well-respected coaches in the sport, Mark Pavlik is in his 28th year at the helm of the Nittany Lion men's volleyball program in Happy Valley.
A return to competition in 2021 set the stage for Pavlik to win his 600th career match and continued a special season as he led Penn State to Eastern Intercollegiate Volleyball Association (EIVA) regular-season and tournament championships, an NCAA Tournament victory and a 20-plus win season for the 22nd time in his head coaching career.
Pavlik resides in McAlevys Fort, Pennsylvania, with his wife, the former Heather Blough, and their son Jackson. Heather, a three-time AVCA First Team All-American setter for Juniata College, is now the head coach for the Eagles women's volleyball team that won the Division III National championship in 2004 and 2006 under head coach Larry Bock.
We discuss:
-First being introduced to the sport and falling in love with the game
-His experience as a freshman at PSU
-Deciding to manage the team his junior and senior year
-Having the self-realization that being a "player" was not in his future, but being a coach could be...
-Remaining kind and gracious during wins and losses
-Sharing the motto for identify potential in sports; "either you can do it or not." You can touch the top of the backboard or not. You can set for a Division One team or not. This way you know where you belong.
-Leaving skin in the south gym, that helped me get over my regret of quitting the team over 30 years ago
-Two main differentiators in the game: 1. Are you AVAILABLE (to make the commitment) and 2. Can you make those around you BETTER?
-Being a conduit for culture, and adopting the BEST from the prior era's to build the program
-Teaching players that "they are writing their story right now". They can determine how it ends based on their efforts today.
-Not everyone is at 80% working efficiency every day, but you better show up giving all 100% of your ability on any day.
-Respect each other, no one has a great day everyday, help each other out
-Surround yourself with people that want to help you achieve excellence
As I write this, my 1987 Third Place NCCA Trophy sits on my bookshelf and the memories will remain in my heart forever.
WE ARE...
Today's podcast guest is Claude Silver, The Chief Heart Officer of VaynerMedia. She is an incredibly brilliant woman who cares deeply about helping others succeed. She is disarming, soothing, and generous. In her role, she is instilling EMPATHY into her workplace. We discuss:
-Life lessons learned from her Nana, who celebrated 101 years of life, while calling each other "HEART" as a nickname
-Finding ways to free yourself
-Enhancing the "Superpower" TO BE OF SERVICE
-Having the HEART to HELP
-Scooping up others in wings AND serving without judgement
-Pegging people and understanding the room like her mother, calm and curious like her father. Having a brother for a best friend and a Nana as a mentor.
-Turning others into the BEST THEM they can be!
-Enlivening the culture of the HONEY EMPIRE- treating each other well
-Realizing that EMPATHY is the EMOTION that comes into the world through kindness and compassion
Bringing humanity and heart back to the workplace while turning people into CHAMPIONS!
More information on this amazing person can be found at https://www.claudesilver.com/
Today's guests features two remarkable ladies (Carol Owen- President/Founder and Whitney Bradley- VP, Director of Marketing) that have redefined the relationship between BUYERS and SUPPLIERS for the Meetings/Events Industry. They have created networking opportunities in which all parties (regardless of influence status) are treated equally and valued the same. Imagine going to an event in which you are told, "the champagne is only for the clients."
As Carol shares, "You are MORE than your business card." Each person at their events are made to feel special, elevated, respected while creating lifelong memories. All members of their events feel like they are included in the incentive experience! Brilliant.
Whitney Bradley brings kindness, creativity, and human grace to the equation in working with Carol. Together they make a fantastic team that enlivens experiences while celebrating humanity!
Retreats Resources is the culmination of “Mama Carol’s” 40-year career in the group travel industry. As a subject matter expert on incentive travel, she’s been a writer, a speaker, a panelist, a founding board member, an entrepreneur, a teacher, a mentor and a pioneer in the field of developing experiential incentives. Her work with Bellsouth, AT&T, Cox Communications, Showtime Networks, Time Warner and other media companies has been globally recognized for both vision and execution - and is the source of endless funny stories and treasured memories!
Carol’s profession and her passion are pretty much one and the same - she adores distinctive hotels that offer a unique hospitality experience, likes to understand their vision and help tell their story. From design to fine dining, from ambiance to “attitude,” from a sense of place to a sense of peace, she thrives on absorbing each experience and sharing what she has learned with others. That is the reason Retreats Resources was born!
Whitney’s combination of right brain/left brain packs a big punch when it comes to bringing a creative edge to all we do. She’s poised to take the helm of Retreats Resources and expand our company footprint into the entire U.S.
Her background of marketing and corporate event planning spans 20 years and includes past clients such as Verizon, Daimler Chrysler/Mercedes, Michelin, BMW Manufacturing Corporation, First Robotics, Bi-Lo grocery stores, BMW Motorrad, and the Homepoint (Music City) Bowl.
More information on their company can be found at https://retreatsresources.com.
Today's podcast guest is Matthew Papuchis, a dear friend, author, and communications expert. We worked together at Ritz-Carlton where he led the internal communications team for conveying service values to all of the properties globally. Matt is very unique because he approached this role looking to gather input and resources from others, instead of simply sharing his own personal ideas and vision. We discuss:
-The role of internal communications for driving success across the enterprise
-How sharing information inspires performance, creates buzz, and develops brand ambassadors
-Why not sharing updates is a disservice and that its OK to not KNOW everything
-How writing his book, "A Little Birdie Told Me..." allowed him to heal, find hope, and offered him encouragement to FLY during the pandemic
Matthew Papuchis is an award-winning corporate communications strategist and internal communications leader currently serving as Director of Internal Communications for Inova Health System, Northern Virginia’s leading nonprofit healthcare provider. He recently published his first book in March 2021, a nonfiction work titled A Little Birdie Told Me... A Journey to Find Hope, Happiness and the Wings to Fly, based on his experiences and the lessons learned as he dealt with unemployment and battled self-doubt amid the global pandemic in the summer of 2020.
Matt has worked for some of the world's leading brands and most admired companies, where he has led internal and executive communications at organizations such as Marriott International, The Ritz-Carlton Hotel Company, Carnival Cruise Line, and Sodexo, Inc. Matt has also been a guest speaker at various conferences on internal communications, including how to leverage the power of storytelling to inspire employee performance.
Matt received his M.A. in Strategic Communication and Leadership from Seton Hall University and his B.S. in Mass Communication from Towson University, where he was the sports editor of the university newspaper, The Towerlight. Matt also has been a freelance journalist, with articles published in numerous publications including the Washington Post, Baltimore Sun, and the Gazette Newspapers of Montgomery County, Maryland. He currently lives in Plantation, Florida and has three children (Dylan, Noah, and Emma).
You can find his book here:
https://www.amazon.com/dp/1952779707/
Connect with him on LinkedIn here: linkedin.com/in/mjpapuchis1
Today's podcast guest is Heather Hansen O'Neill, internationally known speaker, author, and adventurer. She has become a dear friend and trusted advisor for all things entrepreneurially related for me. Heather continues to influence thousands with her "Find Your Fire" approach.
We discuss:
-The benefits of having an abundant mentality
-Becoming a professional dancer at the age of 13 and lessons learned of discipline and persistence
-An idea during golf that turned into a business adventure
-The support of others and being termed a "FIREBALL"
-Moving past uncomfortable and keeping ONLY THE BELIEFS that SERVE YOU
-Helping through BEING PRESENT and focusing on OTHERS
Heather Hansen O’Neill is an award-winning speaker and author who fires up organizations and corporations on leadership, team development, and change management.
For over 18 years Heather’s company has helped clients from entrepreneurs of new businesses to Fortune 100 companies improve their relationships and lead more effectively in a rapidly changing corporate environment. She has helped her clients create deeper more meaningful relationships in sales and customer service resulting in increased customer loyalty and overall profit. In addition, the work she does to enhance understanding within and between departments has shown a better flow of productivity as well as higher ratings in employee satisfaction.
More details can be found at http://heatherhansenoneill.com
Today's podcast guest is Bob Gilbert, President & CEO of the Hospitality Sales & Marketing Association International. One of the strongest, smartest, and most genuine hospitality leaders I have ever met. He grew up on a dairy farm in upstate New York where he learned the value of hard work, core responsibilities, dependency, and leadership. His curiousity led him to a path in hospitality where he quickly applied his skills to influence others.
We discuss:
-Why Cornell suggested the world of hotels instead of agriculture for him.
-How he learned his listening skills.
-His perspective on the VALUE OF CUSTOMERS.
What an absolute pleasure to know a gentleman of this caliber. He continues to do so much to help Sales and Marketing within the Hospitality Industry! Full bio below:
ROBERT A. GILBERT, CHME, CHBA PRESIDENT & CEO, HSMAI (HSMAI.ORG) As President and CEO of the Hospitality Sales & Marketing Association International, Robert A. Gilbert, CHME, CHA, has been guiding HSMAI through a dynamic and exciting period of change as the 5,000+ member organization has been re-established globally to grow the revenue for hotels through sales, marketing, and revenue optimization. During Gilbert’s tenure, HSMAI has achieved tremendous success with a number of initiatives including: the development of expert communities in the areas of Sales, Marketing, and Revenue Optimization, signature events in each discipline, a portfolio of c-level executive roundtables, the development of the HSMAI Global Academy’s suite of certification and online training programs, and the global expansion of HSMAI thru the formation of HSMAI Global and regional development in Europe, Asia Pacific, and the Middle East. Most recently, the growth of members from the corporate offices of hotel brands, management companies and ownership groups has driven the addition of organizational membership which are now available in addition to individual memberships.
Gilbert holds a Bachelor of Science degree from the School of Hotel Administration at Cornell University and has been a member of HSMAI since joining the student chapter at Cornell. He is a frequent guest lecturer at Cornell. Gilbert is a past chair of the Events Industry Council (formerly CIC), and has served on the Board of Directors of the American Hotel & Lodging Association and the Travel and Tourism Coalition of the U.S. Travel Association. He also serves on several advisory boards of hospitality and hotel management schools.
Doug Peterson is a Partner for Prestige Global Meeting Source, based out of Champlin, Minnesota. One of the most interesting gentlemen I've ever had the pleasure to interview! Kind, smart, engaged, and supportive beyond imagination!
Treasured family memories surrounding travel.
The "goodness" of travel and the family enrichment opportunities.
Helping customers and mentoring others.
Adapting from a large city to a small town. Meeting new friends and learning what not to do again.
Skin in the game offering the encouragment to do BETTER!
Prestige Global Meeting Source, founded in 1986, provides site selection and event services to clients. Our experienced sales partners work to find and contract the best possible hotels, resorts, DMCs and cruises for groups and continue through to full-service event development and management.
More information can be found at https://meetprestige.com
Today's podcast guest is Abdul Baaghil. We know each other from our Park Hyatt Los Angeles days together, years ago. We discuss:
Experiential Travel
Natural Reserves
Remembering "how you make people feel"
Humanizing hotels
Making everyday count
Enjoying time as a luxury
As the Co-Founder and Chief Executive Officer of Harvest Cotton Tale ( Hospitality Group ), Baaghil's expertise includes hotel and restaurant concept creation, development and management with over 20 years of experience in Executive/GM positions with some of the industry's luxury hotel group's such as Park Hyatt in ( San Francisco and Los Angeles ), The St. Regis ( New York City ), The Ritz-Carlton Hotel Company, ( Middle East and Asia Pacific ) and Fairmont Hotels & Resorts.
Prior to joining forces with Bruno Contreras in 2016 to form Harvest Cotton Tale ( Hospitality Group )in Lisbon. Baaghil served as Managing Director to a privately owned OB Hotels & Restaurants a subsidiary of Challenger Limited a leading drilling and oilfield company in North Africa and the Gulf region.
Today's podcast guest is Nora Tobin, a former semi-professional beach volleybally player, brand creator, fitness guru, and performance expert. We discuss that ANYTHING is possible with hard work, training, and focus.
She also serves as a Health and Wellness Partner to luxury hospitality brands and Fortune 100 organizations around the globe. Her company has developed and scaled luxury retreats, Executive Essentials coaching and products, native content, virtual workshops and Nora's Naturals in room offerings globally. Nora is a Performance Enhancement and Nutrition Specialist, editorial contributor to SHAPE magazine and Sports Illustrated, public speaker and brand ambassador.
Listen and learn about the profound lessons she has learned on how to push the human body. How to create a brand from the ground up with dedication and enthusiasm. Why connecting with people on an authentic level has helped her with business opportunities when she was "looking for nothing in return."
-Looking out for people
-Saving lives, enhancing lives, motivating lives of other people
-Take on challenges and taking care of other people
-Never taking the easy routes, pushing herself and pushing others
-Ground work, sand work, and a lot of work
-Persistence and creativity to improve the lives of others
**Nora Tobin and Bart Berkey have combined their individual expertise into one compelling platform. Together they share the physical solutions and professional motivations behind each topic. Actionable items and applicable takeaways that will provide new tools and a stronger foundation for handling increases in demand (professionally and personally). Your employees' professional performance will be increased and their personal well-being will be improved during this engaging, enlivening, fun messaging. Contact bart@mostpeopledont.com for more details.
Today's podcast guest is Peggy Bud, a communicator, educator, and licensed Speech/Language Pathologist who shares so much on human behavior and using bias for GOOD.
Commanding attention through Communication. Making others feel comfortable.
Being told that you will study to become a teacher, a nurse, or you will come home from college. Not being satisfied with those options and pushing boundaries.
Believing in Equity. Driving diversity by doing more than "checking" a box. Unpacking bias to create good. Realizing that only 7% of your messages are words. How will you COMMUNICATE better, more effectively, and with more humanity.
Peggy Bud, Founder of Speaking Skillfully, is a Communication Coach, Professional Educator, and Speaker. She uses her knowledge of cognitive neuroscience to teach Effective Communication strategies and techniques to clients who come from a variety of industries. She is a licensed Speech/Language Pathologist and School Administrator. After 25+ years in public education, she started coaching business professionals, helping them sharpen their communication skills.
**Peggy Bud and Bart Berkey have combined their individual expertise into one compelling platform to share ideas and encourage dialogue regarding celebrating differences and avoiding biases. Having a diverse workplace doesn’t mean success unless along with diversity there is inclusion and equity. Peggy and Bart will share strategies to enable your success with all three.
Key Discussion Points:
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Why Diversity Training is more than "checking a box"
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Approaches to understand your own bias and the bias of others
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Strategies to have conversations without crossing boundaries
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Methods to use to unpack all forms of bias
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Techniques to value diverse ideas, minds, thoughts, and personalities
e-mail Bart@mostpeopledont.com for more details.
Today's guest is Sue Stephenson, a lady full of grace, praise, and kindness. I met her when she was serving as the Senior Vice President of Human Resources for The Ritz-Carlton Hotel Company. She shares the influence of her family growing up and the feeling of "never being short of anything" despite their economic situation. She remains helping others, individually and globally. Her GLASS is FULL and she shares her family philosophy of "you can be the very BEST" at anything."
Sue is the Founder of Strategies for Service, a consultancy specializing in helping companies develop high-impact solutions that define and elevate their social impact strategies, increase business engagement with the Sustainable Development Goals (SDGs), and activate passion amongst their stakeholders for the organization’s purpose.
In 2015, Sue was co-founder the IMPACT2030 Initiative, serving as Interim CEO from July 2017 to January 2020. Anchored by SDG 17, Partnerships for the Goals, this five-year collaboration with the United Nations, social and public sectors, was founded on the belief that when companies join forces and harness the skills, passion and creativity of their employees as a force for good, they can advance the SDGs - and change the world.
From 2000 to March 2016, Sue was a senior executive with The Ritz-Carlton, reporting to the President and COO in two significant roles focused on expanding the company’s “Serve with Purpose” philosophy. While leading The Ritz-Carlton global Human Resources division, she provided strategic direction to strengthen the company’s legendary commitment to employee engagement and service excellence. In her subsequent role, Sue was charged with developing and integrating corporate citizenship strategies into the company’s service culture, business operations, and success metrics.
Today's guest on the podcast is Rupesh Patel. An extremely influential provider of hospitality knowledge and support for so many. He gains energy by interacting with others and pursuing his passion for creativity. He instills great values for his family, including those that he learned from his parents and their entrepreneur spirit. During this interview we discuss:
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Why it's important to put in the work and to be happy
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The importance of positivity, approach, and authenticity
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Why he feels so passionate toward sharing the good word of hospitality
Rupesh Patel is a hotel owner, investor, and industry advocate. He shares his passion for the hotel industry with daily insights and inspiration to a following of 50k+ hospitality professionals on social media. With over 20+ years of experience, Rupesh hosts a live weekly hospitality show, showcasing the top industry leaders, and has been featured in magazines, podcasts, and media outlets. Today, Rupesh continues to grow his network, portfolio, and businesses through genuine relationships. Learn more about Rupesh at www.rupesh.co
Jerry Inzerillo has just by named HOTELS 2021 CORPORATE HOTELIER OF THE WORLD. He is a genuine and sincere man whose career started in Brooklyn at age 13 when the kindness of a Judge's scribble (indicating his birth date), allowed him to begin work.
Work as a busboy was more festive than his daily life. He was able to "go to parties and get paid for it".
Growing up was "more struggle than victory" yet had the love and founding principles of his parents.
The 2nd of 5 kids.
Now in his life he is able to exhale, and do things noble and items that he wants to do. He is about serving not proving now.
In his career, he has found success through working harder and being more sincere than his competition.
He never forgets to remember a kindness and continues to serve as a derivative of good deeds and intentions.
Congratulatons Jerry on an outstanding life and career!
Inzerillo has developed and operated some of the world’s most famous and successful lifestyle brands in tourism and entertainment. In June 2018, he was appointed by HRH The Crown Prince Mohammed Bin Salman of the Kingdom of Saudi Arabia to be the first CEO of the newly created Diriyah Gate Development Authority. The authority will turn the UNESCO site of the first Saudi state into one of the world's great gathering places. Upon completion, the $20 Billion USD development will add 27 Billion Saudi Riyals to the Kingdom of Saudi Arabia's GDP, and provide 55,000 job opportunities. The development will be home to a population of 100,000 people, and will aim to attract 27 million visitors annually.
As CEO of Forbes Travel Guide from 2014 to 2018, he was successful in the globalization from the company’s North American origins to more than 100 countries worldwide.
Previously, his leadership led to the conceptual success of breakout brands such as Atlantis, One&Only Resorts, Ian Schrager Hotels, Four Seasons and Hilton Hotels. Inzerillo was president/CEO of IMG Artists, the leader in artist management, performing arts and lifestyle events planning from 2012 to 2014.
Inzerillo is the recipient of a host of awards and distinctions, including a cameo role in the James Bond film, ‘Casino Royale’ in addition to being featured on the front cover of Forbes magazine.
Jerry Inzerillo is married to former CNN anchor Prudence Solomon. Their daughter, Helena Zakade Inzerillo, was named by her Godfather, Nobel Peace Prize Laureate Nelson Mandela. Inzerillo resides in Riyadh, Saudi Arabia and New York City.
Today's guest is the tough (worker) and kind (soul) Jeff Weinstein. He describes himself as a "loving autism dad, White Sox fan, rock 'n roll fool trying to live the Golden Rule." He is a five time winner of the Jesse H Neal Award, presented by American Business Media and would of the most influential communicators in the hospitality industry.
Jeff began writing at a young age when he was cut from his school's baseball team. He took this adversity and used it as an opportunity to become the school's sports writer and never looked back. His mother's "gentle angel" influence helped to create his kindness toward others. He learns from hotel operators, developers, and affiliate businesses and continues to share his findings with anyone wanting to understand the industry better. His approach is one of kindness and his heart remains filled with integrity. A truly incredible gentleman!
Today's podcast features Dan Flannery, SVP and Managing Director of EDITION Hotels. He is an active leader, training enthusiast, and inherently built to "help others". During his college years while working at a bar/restaurant, he obtained a copy of the management training manual to learn and embrace how to supervise and lead. Because of his LOVE for the business and the excitement, he would come in on his days off to learn and to "help others". This approach set the foundation for an incredible career of leading others and enhancing service.
Flannery was named senior vice president and managing director of EDITION Hotels in 2009. EDITION Hotels is a collection of individualized, customized, one-of-a-kind hotels conceived by Ian Schrager in partnership with Marriott International. Flannery developed the team, culture, platform and systems for this new brand and launched its first hotels. He also spent time with Morgans Hotel Group as their COO and had several senior leadership roles within Ritz-Carlton.
A kind, caring gentleman who is always looking to improve processes, learn, and share with others.
Sohail is a hospitality veteran that found his true passion after 22 years in the industry; helping to SHIFT others into realizing their maximum potential. He is one of the most talented presenters/coaches I've ever met, always while remaining humble, kind, and genuine. He lives what he shares and COACHES others not only on their professional careers but also on the Soccer field as a goalkeeper coach. Sohail is an engaged father and an appreciative husband, who continues to "DO" for so many without expectation.
After Acquiring a Masters in Sales & Marketing and a Higher Diploma in Hospitality Management, Sohail gained experience in areas such as team leadership, career development and organizational training. His strength is to patiently explore the inner lying potential within each client/coachee by curious questioning, being empathetic and remain challenging in his approach. His belief is that every human being has the same potential and only circumstances in life may lead to lack of uncovering the gift. If we use the same runway to take-off each time in life, we won't be able to change our view from the cockpit. Therefore, it‘s all a change in perspective and actions after all. Discover, clarify, and align their lives with what each client wants to achieve. Encourage self-discovery and elicit client-generated solutions and strategies and hold themselves responsible and accountable.
"I work with young and seasoned leaders from across industries in five languages fluently. My client industries include healthcare, petrochemicals, consultancy, hospitality, services, sports organizations, financial institutes, information technology, education and healthcare. Among the topics I coach my clients in are: • Being an engaging leader • Building resilience • Succession planning • Developing a career plan and maintaining progress • Dealing with change • Dealing with conflict • Focusing on the right things • Boosting self-motivation and sense of purpose • Creating a supportive culture • Athletic performance recovery plan."
sohail@pedaricoaching.com
https://pedaricoaching.com
For the past 10 years, David has served as the President for Maritz Global Events. They are the global leader of experience design focused on helping companies achieve business results through the effective use of meeting, event and incentive travel programs. He is actively involved with the Chautauqua Institution as a Board Member, where they are dedicated to exploring the best in human values and the enrichment of life. David also remains committed to many industry related organizations (PCMA, Meetings Mean Business Coalition, U.S. Travel Association) to help foster ideas and business for the community. He is also the past President & CEO of the San Diego Convention & Visitors Bureau.
On this podcast we discuss selling the invisible, why he needs to be challenged, the learnings from an independent hotel company, his adoration of culture, and why he hires more for attitude than skillset.
He is truly one of the most strategic, people focused leaders I've ever known! He team describes him as: "Our fearless leader and a 30-year champion of the events industry. He leads by example, always advocating for positive change. His energy drives our culture — he is the epitome of “First, Take Good Care of Each Other.”
What happens when a few outstanding University of Rhode Island students find out about an internship to grow a motivational storytelling business. These young people went above and beyond to contribute, to learn, and to use their resources to get to their next level. This situation also serves as a reminder that new hires and interns can do more than make copies and get coffee. I am so honored to know them and the substance that they bring not only to this role but to this world. Happy, helpful, and courageous. Go RAMS!!!! Your futures will be dictated by your enthusiasm! Gabby Curtis, Devin McRoberts, Danny O'Keefe, Lauren Coutu, and Julia Hanley. Thank you all!
Larry is a brand architect and strategist, executive coach and growth advisor with a track record for positioning an eclectic range of brands to compete more effectively in today’s rapidly evolving and ever-changing business landscape.
He focuses on taking brands to the next level – driving brand leadership, consumer loyalty, and business growth.
Larry founded and moderates the annual CEO Brand Leadership Roundtable at the Harvard Business School, now celebrating its 14th year. He is the co-host of Name Brands, the CBSBoston.com brand leadership podcast series showcasing iconic brands and the dynamic CEOs driving brand performance and business growth. This CBS Boston brand leadership podcast series showcases iconic brands and the dynamic CEOs driving brand performance and business growth via live interviews.
We discuss:
-Building your personal brand
-Giving back and having a heart
-Not keeping a scorecard, not having hidden agendas, and helping others
-Go where there is no path and leave a trail
Such a BRILLIANT AND KIND gentleman!
Today we talk with Gail Alofsin (Sales Guru and Sponsor Expert, gailspeaks.com) and Hilary Kinney (Project Management Pro, visionrealized.com) to discuss Self-Awareness and address the question; "Are You a Lion That Thinks Its a Cat?".
Learn how to Celebrate the Uniquely Imperfect YOU!!! Some bullet points of learnings:
-Self-Awareness is learning to understand why you feel how you feel and why you act like you act? Understanding of other people and how you react.
-Looking at yourself through your eyes and the perspective of you from others. Self-aware of impact you have on yourself and on others. Your little bubble of a world. How you are affecting other people. Impact that you have on the world and how the world impacts you, not just circle of immediate feedback.
-Reading the survey- don't argue with the survey, and learn from the survey. Learn from it.
-Don't argue with your performance review- learn from the review. Listen and reflect.
-When you don't respect your leader, still listen, and reflect. Reflect and realize. It will help you in the future.
-Toxic people don't serve and don't last. Filter and look for nuggets of truth to become better in that job or future jobs.
-Reflect if don't respect. Listen for truth.
-Be kind and honest. Don't do others disservice by being mean.
-Leaders don't need to make people cry, don't flex authority.
-Don't assume that owners of companies, or presidents, or leaders naturally have innate leadership skills or emotional intelligence.
-Have intentional conversations with yourself to continuously seek internal improvement.
When you know you are not good at something, learn as much as possible and then implement it (with mindset) in order to change it. Find accountability partners to ensure you are doing it. Use resources and others to help propel you for tasks that you are not good at or simply don't like.
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KNOW what you KNOW
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KNOW what you NEED to KNOW
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KNOW when to SAY NO
-Outsource other tasks that you DON'T KNOW when someone else can compliment your strengths.
-The right FIT for a job energizes and elevates you, the wrong FIT exhausts you and deletes you.
-Rely on MENTORS to help you identify what they might see your future talents toward.
-If you are a cat, be the best cat you can be, and show pride in being a cat. If you are a lion, be the best lion you can be.
A well-known expert in philanthropy, Bob Westfall founded Westfall Gold, a fundraising firm that has raised over $1 billion for over 100 ministries, universities, and other nonprofits. His personal mission is to inspire everyone to live out courageous generosity in order to experience true joy and fulfillment.
In his latest book, The Courage Factor, Bob shares insights and stories that reveal this truth: our lives are a priceless commodity that can be leveraged for positive impact. Bob admits that his greatest achievement is his family. His wife, Kim, keeps him anchored and on track. And with four grown children and four grandchildren, they both have their hands full.
We discuss:
How he was worldly successful before he found "JOY in Giving", serving as the "Youngest GM" in the history of Taco Bell.
Why donating his car when he needed it helped to realize his passion.
The value of adaptability, and being able to "question everything" as a business leader.
How others can donate their Time, Talent, and Treasures to help others.
How he and others are able to find JOY through experiencing SUPER GENEROSITY.
How customized, experiential oriented events helped to create LOYALTY beyond REASON from donors and propel recipient organizations.
Why it is so important (and an obligation) for individuals to DONATE and INVEST their TALENTS to improve the WORLD, to help OTHERS, and to experience JOY.
An incredible gentleman!
Weili Cheng is the executive director of the Yale Alumni Association, a position she assumed in 2016. In this capacity, she oversees the alumni association’s various groups, sets the direction and tone for the YAA’s office and operations, operates as the department’s emissary to the larger university, and serves as the organizational go-to for all things Yale alumni.
Cheng has a long history of service to her alma mater. She graduated from Yale with a B.A. in philosophy in 1977. Shortly afterward, she became actively involved as a Yale volunteer, assuming a place on the YAA Board of Governors and rising to board chair in 1992 (serving until 1994). In doing so, she became the youngest and first female graduate of Yale College to hold that position.
In addition to her roles on the YAA Board of Governors, Cheng has served on the board and as president of the Yale Club of Washington, D.C., as chair of her Class Council, as an Alumni Schools Committee volunteer, a trustee of the Yale Library Associates, and on a number of university committees. Since 1994, she has served on the board of directors of Yale Alumni Publications, Inc., which publishes Yale Alumni Magazine. In 1997, Cheng was awarded the Yale Medal, the YAA’s highest honor.
After graduating from Yale, Cheng earned her law degree from Georgetown University Law Center and embarked on a career as a litigation attorney in private practice and at the United States Department of Justice.
From there, she moved on to the Law Department of Marriott International, where she worked for 22 years in a variety of capacities, including as vice president and assistant general counsel for the international lodging operations division. She held a number of leadership roles while with the organization, including spearheading the company’s China entry strategy and serving as a member of various corporate committees relating to strategic planning, diversity, and women’s issues.
In 2007, Cheng became senior vice president and deputy general counsel of The Ritz-Carlton Hotel Company. In that capacity, she oversaw all legal matters relating to the company’s operations. As a member of The Ritz-Carlton executive committee, she played an active role in shaping the company’s global business strategies and policies across the Americas, Asia, the Middle East, and Europe.
Cheng and her husband, Brad Dobeck, live in New Haven and also in Arlington, Virginia. They are Yale parents, their son, Stephen, having graduated from Yale College in 2010.
Follow Weili on Instagram @weilitheyalie!
Taking care of family, finding out what you're good at, and creating safe and open environments for all conversations! Vinnu also shares with us how she found her SUPERPOWER for events and offers ideas on how others can do the same.
As EVA’s Principal Virtual Planner, Vinnu Deshetty brings over 20 years of experience working with conferences, meetings and events. As a meeting planner, she understands the hurdles her industry peers encounter on a daily basis. In an environment where technology is quickly changing and the nature of meetings is evolving, Vinnu leads EVA’s team of virtual meeting producers and developers that alleviate the stress of adapting and setting up a virtual platform. “EVA’s team is here to do all the heavy lifting so that meeting planners can focus on programming and their organization’s mission. You’re not alone. We’ll be with you every step of the way.”
Raised as a coal miner’s daughter in western Kentucky, Vinnu stays true to her southern roots by valuing community and being solutions-focused with her work. She obtained a Bachelors of Science from Vanderbilt University and a Masters of Public Administration. Vinnu now works and resides in the Washington, DC area.
Listen and learn about how the sea influenced his life and his leadership skills, how he continues to face risk and challenges head on, and why the pandemic presented a lovely opportunity to spend more quality time with his wife.
He is a man that is seemingly GREAT at everything. He is part James Bond (with sophisticated swagger) and part Coach (humble and authentic) that only wants the best for his team. He has the self-awareness of a great leader and the authenticity of a grandfather.
At one of our first team softball events, I'll never forget that Mr. Cooper prioritized the game and arrived despite flying all night from an international trip. He was there to support the team. While he kept his jersey in a bag just in case,, his role was to offer assistance only if the team needed it. He would never insert himself into the game or replace anyone's position, despite being better than most of us. Servant Leadership and taking care of others.
It was and never is about him... it was and is ALWAYS ABOUT OTHERS. This remarkable President and CEO would remain on the sidelines encouraging his colleagues. When a ball would go foul, often into the thick bushes and poison ivy, he went to get it so we could continue playing. A luxury hotelier responsible for a $4B company retrieving OUR foul balls from the weeds! Humble and Authentic. Always about the team!
-Why he believes INTEREST is more important than ABILITY
-How the SEA provided the right FIT and ENVIRONMENT for him, just like his career in hospitality
-Why he views his VOCATION as a VACATION
-How a broken boat allowed for some of his greatest learnings
-How finding round peg talent and placing into round hole opportunities helped him to lead more effectively
Simon is currently the Principal of Simon Cooper & Associates, the past President of Asia/Pacific for Marriott International based in Hong Kong, the former President of The Ritz-Carlton Hotel Company, and Corporate Hotelier of the World award recipient. An incredible gentleman and remarkable leader.
What are you good at? What do you like? And why does that matter?
Meaningful conversations and great takeaways in this podcast with Gail Alofsin (Professor, Humanitarian, Sales Expert) and Hilary Kinney (Project Management Guru).
Are you a Cat Disguised as a Lion or Vice Versa? Why do professional quarterbacks slide during running plays before getting hit? How does SELF-AWARENESS impact both of these scenarios.
Do you have intentional conversations with yourself about you?
How do others perceive your strengths and growth opportunities?
What do you do if you like something but aren’t good at it? (And why this might be called a HOBBY, not a CAREER)
How Self-Awareness plays a role in leadership (professionally) and in building relationships (personally).
This week's episode of the "Most People Don't...But You DO!" podcast features Ms. Angella Reid, An operational ninja with serious GM credentials and service at the White House. Angella is the 1st Woman and 9th person in HISTORY to be The Whitehouse Chief Usher. “The White House Chief Usher is the head of the household staff and operations at the White House, the official residence and principal workplace of the President of the United States of America.” She is an operational and managerial powerhouse who has channeled decades of luxury hospitality experience into leadership roles at some of the world’s best hotels and at The White House Executive Residence. Angella is a Jamaican-born immigrant to the United States who began her hospitality journey in Montego Bay. She went on to lead an impressive career, with executive positions and multiple General Manager roles for Marriott and Ritz-Carlton Hotels & Residence.
We discuss:
-Saying YES to everything, in order to be able to learn and grow
-Be an IMPERFECT Leader, make mistakes and move forward
-The importance of mentors
-Having intentional conversations with yourself and others
-Looking for opportunities to give back to those in need
Martha led the team responsible for 1000 events a year plus Corporate Sponsorships for 27 years. She is now consulting and enjoying "re-wirement" which means continuous learning and contributing. She is passionate about effective leadership, quality and doing the things that “Most People Don’t”.
What an honor to have this conversation with so many AMAZING learnings for all of us! Thank you Martha Bunker!
-What happens to your supplier contacts when you leave a position as planner? Who remains "loyal" as a friend versus who no longer calls you because you can't give them a contract? What every seller should learn.
-While not everyday is "great", you still need to LOVE everyday.
-Do your job to the BEST of your ability and doors will naturally open for you. Focus on the task and hand and enjoy the present.
-As a leader, remove roadblocks, have their backs, be curious, be involved, and allow everyone to start with an "A".
-Pay attention to all the little details when planning and ask yourself, "what happens when the doors open?". For meetings and for greetings.
Today's guest is Retired U.S. Army First Sergeant and one of the most prolific volleyball coaches I've ever worked with, John Senchak.
He entered into the U.S. Army at age 17 and spent the next 22 years focused on serving his country while "servant" leading his battalion. From a military perspective, he has seen more than he can officially share or even would want to share. After nearly losing his life and limbs on numerous occasions, John has decided to ignore "past if's" and live today fully present, without regard to regrets.
At a young age, he vowed to never finish anything but first. He continues to accomplish his mission by earning the respect from his teams ranging from special operational experts to high school volleyball players. John has taken his military training and incorporated it into an extremely successful coaching career, with numerous State Championships and Coach of the Year accolades. I continue to learn from this gentleman everyday and believe you will also as a result of today's interview.
This podcast features the story of Kingsley Egbuchunam, the Founder of Project Save Hospitality. He has a passion for connecting people as well as giving back which is made evident with his newest venture. Kingsley was born and raised in Lagos Nigeria and before his 15th birthday left his native country to attend TASIS Boarding school, one of the most prestigious high schools in Europe. While overseas he quickly developed a love for traveling and exploring different cultures around the world. After receiving his bachelors in Marketing and Masters in Organizational Leadership he took a dive into unknown waters and started an unplanned career in hospitality. Over the years he has worked for 4 different hotel brands in New York City in a sales capacity and most recently was the Director of Sales and Marketing for the Park South Hotel.
We learn:
-Why his family thought “hotel sales” meant selling individual buildings
-How he used playing sports and the team concept to become better in his professional career
-That you can be a good person and still be wildly competitive. You can be kind and passionate at the same time.
-How he has helped others during the pandemic by starting Project Save Hospitality (projectsavehospitality.org), setting up career fairs, and instilled confidence in those affected
Today we talk with two incredible ladies, Hilary Kinney and Gail Alofsin to get different perspectives on the crisis that is called "Mental Load".
According to mentalgreen.com Mental Load is:
"A term for the invisible labor involved in managing a household and family, which typically falls on women's shoulders. Also sometimes referred to as "worry work" or "cognitive labor," the mental load is about not the physical tasks but rather the overseeing of those tasks."
Stress has gone beyond just the task, and now has become integrated into the process of initiating, planning, and controlling. Learn how to identify the work that needs to be done as a household by making it a game, how to identify resources that are available, and ways to delegate tasks so that the "doer" enjoys and is good at the job.
In honor of Mother's Day and to celebrate my mom's influence in my life, the guest on this episode is Ellie Berkey. She is one of the kindest people that I know. She continues to spread smiles to all those she interacts with, setting a great example for other 85 year-olds and for all of us. We discuss:
-How to answer the question, “who is your favorite child”.
-Why EMPATHY is so important
-How she became so KIND and the influence of her parents
-How she makes the extra effort to make people feel special
-How my father finally understood the needs of my mother to be social and to work
-How she appreciates TRAVEL and exploration, and will remember it forever
Finally, she lives without regrets and continues to make great memories for herself and for others. Happy Mother’s Day Mom!
Today with talk with Will Yahr, one of the youngest General Manager's in the history of Ritz-Carlton that took the "initiative" when an opportunity presented itself to become the co-owner of Kiwi Day Camp. He is able to spend time with his two young daughters every day and help to influence not only his young campers but also the directors that he leads.
We learn why he loves making a difference in the lives of others, whether for hotel guests or for kids. Why creating a team, for sports or for business, is all about coming together for a common goal and purpose.
His mother taught him the word "initiative" which has been embedded into his core. As a child, he learned to take out the garbage, and then he would ask himself, based on his mother's encouragement, "what else can I do next?"
He would then replace the can with a new trash bag. "What's next?"
Separate some of the items that could be recycled. "What's next?"
Wash out the trash containers. "What's next?".
Will has taken the same approach with his career and with his life.
To learn more about how he and his team are taking initiative to influence campers and others:
Will@KiwiCountryDayCamp.com| www.KiwiCountryDayCamp.com
On today's "Most People Don't...But You DO!" podcast, Bart has a conversation with Horst Schulze. He is one of the founding members of The Ritz-Carlton Hotel Company, founder of The Capella Hotel Group, Expert in Residence at Arch + Tower, and author of "Excellence Wins":
We discuss:
Why leaders need to make decisions based upon the question, "Is this good for all concerned?"
How he continues to learn...
What technology means for the future of hospitality?
How excellence is defined by yourself, not by others.
Why your destiny is the result of your direct decisions.
How his relationship with his wife Sherri is deliberate, intentional, based on teamwork, and grows more deeply over 40 years.
Why employees have the RIGHT to be invited to join a greater purpose.
Why you should have a beautiful dream, not an easy dream, and enjoy the journey to fulfill your dream.
How LEADERSHIP means leading someone to someplace.
Why having "HIGH INTENT" is so important.
Why you should learn deeper to become a "Human Being of Excellence".
Reasons why you should “Do your very best...”; to do your best is LEADERSHIP, to remind yourself is MANAGEMENT.
Excited to see what the next 15 years of Horst's vision will bring!
More details on Horst can be found on his website: HorstSchulze.com
More details on Bart can be found on his website: MostPeopleDont.com
bart@mostpeopledont.com
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Today I have the pleasure of interviewing Brien Arone. He is an energetic, customer centric gentleman who has so much depth beneath his exterior bowtie persona. A family man, a kind man, and a grateful man. Currently Brien holds multiple positions: Vice President with HPN Global, helping connect organizations with meeting venues and more, and as Founder of SeaBelievers, a company dedicated to inspiring and educating the word on the importance of the ocean and the environment. We discuss:
- The story behind the bowties
- Putting value in advance of the ask
- Inspire future generations to follow their heart
- Don’t cave when it comes to your values
- Its not about how hard you work, rather how smart you work
- Two smiles are better than one
- Success unshared is failure
He can be reached at: BArone@HPNGlobal.com
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
This week I have the pleasure of interviewing Linda Beltran. She is working for Hitachi in Executive Communications and Social Innovation Business. Tune in to this week's episode where we cover:
-How the hospitality industry can provide tons of exposure for you personally
-Learn new skills and expand your horizons
-Stay true to what it is that you are doing
-Stay current with technology and social media
-Look for ways you can make others feel better
-Technology does not need to be a barrier to communication, it can be an enhancer
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Today I have the pleasure of interviewing the amazing, Gail Lowney Alofsin. Gail is a national speaker, author, adjunct professor, career coach, sales and marketing executive, humanitarian, and a a dear friend of mine.
Some essential take-aways:
-Eat a frog for breakfast, do your hardest task first
-Work is life, and life is work
-Surround yourself with the right people
-Complaining is unattractive
-Be mindful of toxic positivity, ask “how can I help you“ and listen to others.
-You don’t always need to correct people, simply just listen
-Make more time for family
-“Bundle your time”
-Always be the calmest person in the room
-This is not your practice life
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Today I have the pleasure of interviewing my dear friend, Kathy Roche. Kathy is the Director of Meeting Planning, Travel & Events at Western & Southern Financial Group.
Some essential take-aways:
Give Credit to others.
Be unselfish.
Don't take anything for granted.
Get up in the morning and be grateful and positive.
Love what you do.
Be okay with saying no if it is not going to benefit you personally or professionally.
Improve yourself while also improving the team that you lead.
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Today I have the pleasure of interviewing David Riederman, a lifelong friend of 20+ years and one of the best “CONNECTORS” I’ve ever met.
Some essential take-aways:
Don’t be a victim, be a volunteer.
Negative situations (like the pandemic) don’t happen “to us” they happen “for us”.
How to have customers follow you especially when you don’t need anything.
Embrace your true authentic self- be who you are consistently.
Find ways to engage your customers and your competition.
Fail fast and move on.
Don’t let fear drive you allow faith drive you.
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Today I have the pleasure to talk with James Eggimann, a beyond customer focused sales individual. He not only knows everyone but is respected by everyone! Some topics we discuss:
Why aligning with others that have common values is critically important.
The importance of showing commitment to your customers and the brand that you represent.
How he became known as the “yearbook writer” by going above and beyond to take the time to make comments, follow up, and communicate.
Why writing more than “Happy Birthday” on a card will make others feel special.
Using LinkedIn for simple acts of responsiveness.
How he used Covid to get more of his “should do’” done.
A fun way to hold yourself accountable when you change “air filters” in your home.
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
This week we converse with David Landgraf, Founder and CEO of Make it Happen Management. David goes above and beyond in everything he does, especially his involvement in the community. David is currently operating the COVID-19 Vaccination Center for the the Department of Health in NYC, while operating his own business.
Listen and learn how giving to others creates a happiness like no other.
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
I met Jenn Miller a few weeks ago and was immediately drawn to her ability to make her goals happen. As a meeting planner in the industry, she has learned how to be flexible and creative. Her ability to apply these skills in order to fulfill her vision of acquiring and moving into a tiny home is even more stunning!
Listen and learn how through flexibility, acceptance, creativity, and empathy… Jenn Miller fulfills her dream.
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
Welcome to "Most People Don't.. But You Do", a podcast dedicated to celebrating those that "do". The individuals that go above and beyond to help others, to give to others, and to make a difference. We will talk about the benefits of "doing" and how to be able to move the "should do's" on your to do list to the "got it done/completed" side.
I am Bart Berkey, the CEO/Founder of Most People Don't, we are a motivational storytelling and sales training company that encourages people to "do" what "most people don't" in order to enjoy success and happiness.
This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app