MQ4B Stage 2 – My Quest for the Best with Bill Ringle: Recent Episodes
Bill Ringle
Howard Tiersky, author of Winning Digital Customers: The Antidote to IrrelevanceHoward Tiersky and Bill Ringle discuss Winning Digital Customers: The Antidote to Irrelevance for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways* Technology can make transactions easier for both employees and customers. * To properly implement change, sometimes observation is better than asking. * Identify your customers’ points of pain. Being unable to keep up with addressing those could spell the end of our businesses.
Read the Show Notes from this Episode* Two of Howard’s biggest influences growing up are famous directors and producers Goerge Lucas and Steven Speilberg because of how they transformed their industry. [01:42] * How digital transformation has been shaping the business world since the release of the first iPhone. [04:52] * Howard gives an example of how marketing companies can leverage technology to make everything easier for their clients. [08:20] * Netflix is a great example of a company that digitally transformed the movie industry to make watching movies and series easier, more practical, and most importantly, accessible for their customers. [09:13] * Howard emphasizes why it is very important to identify our customers’ points of pain. [12:29] * Sometimes customers cannot articulate their needs. In response to this, Howard advises us to observe. [15:30] * On further emphasis on the importance of observation, Howard talks about Sally who was so very used to her long, exhausting process of making her reports that if you asked her if there was anything else she needed to make her work better, she just assured Howard that everything is okay. [16:37] * While people like Howard embrace changes, some people may be resistant or even loathe the idea of change even if it makes their life easier.[19:27] * Howard explains why the fear of irrelevancy makes people close-minded to change. [24:31]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioHoward is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.”
Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”
As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon.
Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world’s leading global consulting firms, where he helped launch their digital practice.
Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine.
Contact Info and Social Media for Howard Tiersky* Primary website * Travels from: Mahwah, New Jersey * Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Winning Digital Customers Free Chapter
- George Lucas – famed director and creator of Star Wars and owner of Lucasfilms
- Steven Spielberg – One of the world’s top film directors and producers
- Jack Welsh – former CEO of General Electrics
Published by Howard Tiersky
Andy Springer, author of Virtual Selling: How to Build Relationships, Differentiate, and Win Sales RemotelyBill Ringle and Andy Springer discuss the research-based skills and routines used by sales top performers for small and mid-sized business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. The pandemic caused a major shift in the seller-buyer dynamic. While face-to-face selling has been proven effective, companies should train their people in new ways to engage with their buyers, like when a transaction is done on a Zoom screen where reading body language is harder than it is in-person. 2. It is time for people to acknowledge the importance of learning virtual skills, as remote transactions are now even more normal than face-to-face meetings. 3. Both types of selling are “new-normals.” Being an efficient virtual seller is good, and being an efficient face-to-face seller is good, but being a great “hybrid-seller” is far better!
Read the Show Notes from this Episode* Andy talks about Randy Gage, the thought leader who studied prosperity in modern times and how his writing caused the biggest shift in Andy’s life. [01:26] * As the volume of sellers increased, Andy noted how competition made many sellers devalue their offerings, and he encourages listeners always to know the value of what you have to offer. [05:15] * What were the obstacles to adapting during the Pandemic for to salespeople used to meetings in person? How can they get back on track? [08:20] * What is the most helpful mindset, attitude, and approach to how sellers can thrive over this new challenge of selling remotely? [10:36] * CASE: One of the first companies that Andy helped with this new way of selling was a water company. They were well known in their market as one of the best vendors for their product until the pandemic hit, and they had to learn how to sell to their clients without the face-to-face selling. [15:20] * Why do sales teams need different tool kits to respond to drastically different situations? Are there ways to prevent members of your sales team from giving away too much leverage to the buyer? [23:44] * What do most people miss about the importance of the discovery stage in a virtual environment? [27:00] * What are some of the secrets you’ve learned about how sales professionals can use the virtual environment to their advantage? [30:42] * Additional tips for those who want to learn how to be great at virtual selling. [32:04]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioAndy Springer is an expert in sales high performance and co-author of Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely.
As Chief Client Officer of RAIN Group, Andy drives the design and delivery of client results for the firm that’s been named on the Selling Power and Training Industry’s Top 20 Sales Training Companies list for numerous years.
Andy has worked with hundreds of sales teams to drive long-lasting sales improvement for SME, mid-market, enterprise, and government clients.
Leading many of RAIN Group’s highly popular digital seminars on virtual selling topics, Andy is a regular contributor to the firm’s award-winning sales blog. His white papers, 9 Principles of Virtual Learning Success and The Guide to Sales Training Success, have also been downloaded by thousands of sellers and sales leaders around the globe.
In addition, Andy co-founded two successful consultancies and has been a lead advisor to many thriving start-ups in the Australian Business community.
Andy received his B.A. in Business from the University of Newcastle, Australia.
Contact Info and Social Media for Andy Springer* Primary website * Travels from: Boston, MA * Connect on: Twitter | LinkedIn | Instagram | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Randy Gage
- Stephen King
- Tom Clancy
Published by Andy Springer
Justin Breen, author of Epic Life Bill Ringle and Justin Breen discuss how directness weeds out distractions and magnetizes greatness to you and your company … 411: When you aim for EPIC, the cream always rises to the top with guest expert Justin Breen. Read More »
Gustavo Razzetti, author of Remote Not Distant: Design a Company Culture That Will Help You Thrive in a Hybrid Workplace Gustavo Razzetti and Bill Ringle … 415: Gustavo Razzetti, author of Remote Not Distant: Design a Company Culture That Will Help You Thrive in a Hybrid Workplace Read More »
Scott Jeffrey Miller, author of Master Mentors Volume 2 30 Transformative Insights from Our Greatest Minds Bill Ringle and Scott Jeffrey Miller discuss the importance … 410: From Management Mess to Leadership Success with guest expert Scott Jeffrey Miller Read More »
Anne Janzer, author of Get the Word Out: Write a Book That Makes a Difference Bill Ringle and Anne Janzer discuss the beneficial reasons for … 398: Write a book to serve as a lighthouse that guides and serves your prospects, customers, and clients with guest expert Anne Janzer. Read More »
Nikki Rausch, author of The Selling Staircase: Mastering the Art of Relationship Selling Bill Ringle and Nikki Rausch discuss relationship selling as working with your … 395: Your customers want their problems solved and sales is the first step with guest expert Nikki Rausch Read More »
Christopher Lee, author of Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals) Bill Ringle and Chris Lee … 394: Performance conversations that can transform your business with expert Christopher D. Lee Read More »
Michael Neill, author of The Inside-Out Revolution: The Only Thing You Need to Know to Change Your Life Forever Bill Ringle and Michael Neill discuss … 393: Business success is easier when you stop doing the things that make it hard, confusing, and unclear with guest expert Michael Neill Read More »
Tim Elmore, author of The Eight Paradoxes of Great Leadership: Embracing the Conflicting Demands of Today’s Workplace Tim Elmore and Bill Ringle discuss The Eight … 392: Embrace the paradoxes of leadership to rise to new heights with guest expert Tim Elmore Read More »
Matthew Barzun, author of The Power of Giving Away Power: How the Best Leaders Learn to Let Go Bill Ringle and Matthew Barzun discuss leadership … 391: The constellation model of leadership with guest expert Matthew Barzun Read More »
Wendy Wood, author of Good Habits, Bad Habits: The Science of Making Positive Changes That Stick Bill Ringle and Wendy Wood dive into the distinctions … 390: Habits different from what you read on social media with guest expert Wendy Wood Read More »
Michelle Mazur, author of 3 Word Rebellion: Create a One-of-a-Kind Message that Grows Your Business into a Movement Bill Ringle and Michelle Mazur discuss creating … 389: Smashing through the ‘Overlooked Expert Problem’ with guest expert Michelle Mazur Read More »
Warwick Fairfax, author of Crucible Leadership: Embrace Your Trials to Lead a Life of Significance Bill Ringle and Warwick Fairfax discuss finding your bearings after … 388: Navigate from Crucible Pressure to Satisfying Significance with author Warwick Fairfax Read More »
Whitney Johnson, author of Build an A-Team: Play to Their Strengths and Lead Them Up the Learning Curve Bill Ringle and Whitney Johnson discuss the … 387: You must ascend any mountain of challenges yourself, but you succeed when you bring others along with guest expert Whitney Johnson Read More »
Amer Kaissi, author of Humbitious: The Power of Low-Ego, High-Drive Leadership Bill Ringle and Amer Kaissi discuss the benefits and disasters resulting from business leaders … 386:The ability to change your perspective allows your leadership to shine with guest expert Amer Kaissi Read More »
Barry Moltz, author of ChangeMasters: How to Actually Make The Changes You Already Know You Need to Make Bill Ringle and Barry Moltz discuss how … 385: Start by cultivating a change culture with guest expert Barry Moltz Read More »
Brian Ahearn, author of Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical Bill Ringle and Brian Ahern discuss improving your ability … 384: Influence accelerates the quality of your business relationships with guest expert Brian Ahearn Read More »
Jim Wetrich, author of Stifled: Where Good Leaders Go Wrong Bill Ringle and Jim Wetrich discuss the traps and solutions to the causes of working … 404: Find your greater potential with guest expert Jim Wetrich Read More »