OrbisX Off the Clock Show: Recent Episodes
OrbisX
The OrbisX Off the Clock Show is an informative discussion for detailers and tinters as well as other auto professionals about business, marketing, trends, fun stuff and of course the incredible OrbisX app for detailers and tinters.
Youâve been told to âpost more.â So you grind out reels, memes, hashtags, and stories â and the algorithm keeps you on the hamster wheel. But hereâs the truth: most posts donât sell anything. In this episode, Shawn Gervais and Marshall Hill blow the lid off the social media illusion thatâs been feeding you vanity metrics while starving your bank account.
They dig into why engagement â revenue, and how your community â not your content â is your real goldmine. From local events and creative storytelling to old-school handshake marketing, they reveal how genuine human connection crushes any boosted post. Youâll hear wild stories from the Tulsa State Fair, real talk about marketing in an economic downturn, and why humor might just be the most powerful sales tool youâre not using.
Whether your Wi-Fiâs down or your leads are, this episode will snap you out of autopilot. Itâs time to stop chasing likes and start chasing results. Tune in, laugh hard, and learn how to turn followers into actual customers â no algorithm required.
No Marshall this weekâhis internet tapped outâbut I went solo and didnât hold back. In this episode, I break down two OrbisX member websites: one from a brand-new member fighting uphill battles, now ready to flip the script with OrbisX and some solid mentorship⊠and another thatâs already crushing it, a shining example of what every service business website should be doing.
I tear into the weak spots, rip apart the mistakes, and spotlight the site thatâs dialed in and converting like crazy. Itâs raw, itâs unfiltered, and itâs exactly what you need to hear if you want your website to stop sucking and start selling.
Hereâs the hard truth: most detailers think theyâre selling swirl-free paint, ceramic coatings, and 10-stage wash processes. But your customers? They donât care about any of that. Theyâre buying a feeling â pride when their car turns heads, relief when their family van doesnât smell like yesterdayâs drive-thru, confidence when they roll up to a meeting in a spotless ride.
In this weekâs Off the Clock Show, Shawn Gervais and Marshall Hill dig into the language gap thatâs quietly killing sales in the detailing industry. Detailers obsess over technical jargon; customers just want you to solve their problems in plain English. Itâs not about âpaint correction,â itâs about âmaking my car look new again.â Itâs not about âPPF,â itâs about âkeeping rock chips off my hood.â
The guys unpack why bridging that gap matters more than any shiny piece of equipment, why redefining your service descriptions could instantly boost conversions, and how community engagement becomes 10x stronger when you stop talking like a technician and start talking like a neighbor.
They also touch on pricing, friction, and why adaptability is the real differentiator in 2025. The big takeaway? If you keep talking like a detailer, youâll keep getting detailer-sized results. Translate your value into your customerâs language, and youâll finally get paid like a business owner.
Buckle up - in this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill throw gasoline on one of the most heated debates in the detailing industry: is detailing an art⊠or just another commodity?
We donât tiptoe around it. If detailing is art, youâd better sell yourself like Picasso. If itâs a commodity, youâd better move like Starbucks â fast, predictable, everywhere. Which side are you on?
But thatâs just the start. We dive into the real grind of building a client base - not the fluffy ârun an ad and prayâ nonsense, but the sweat equity, guerrilla-style marketing moves, and relentless consistency it actually takes to grow. Think pounding the pavement, out-hustling competitors, and finding ways to make your brand impossible to ignore.
Shawn and Marshall pull lessons from sports, business, and even street-level tactics to show why experience matters, why customer psychology isnât what you think it is, and why most detailers are still stuck in no-manâs land â not charging like artists, and not scaling like commodity kings.
This isnât a polite industry chat. Itâs a challenge: stop pretending and start deciding. Are you going to treat detailing like a masterpiece⊠or sell it like gas at the pump?
This week we go full throttle on so-called expertsâthe trainers and marketing gurus who hide behind theories, blame business owners, and brag about âtons of leadsâ that turn out to be nothing but garbage. We hold their feet to the fire and break down why blind trust in these voices can cost you big time.
But itâs not all takedownsâwe drop some brand-new, marketing plays that leverage churches in a way youâve probably never thought of, plus a street-smart strategy for using caution signs to pepper your block and convert eyeballs into booked appointments. We even dissect the cautionary tale of a detailer working in the back of a parking lot, losing business purely because of the image he projects.
Itâs raw, itâs blunt, and itâs designed to make you rethink who you listen to, what you implement, and how you can actually win the game of business without the fluff.
đ„ Marketing. Mindset. Mayhem. All off the clock.
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This one swings a bat at âmore leads = more money.â Shawn Gervais and Marshall Hill lay out the Predictable Profit Playbook for detailers: run a $0-ad year by anchoring your price grid with a decoy package that makes your âBest Valueâ offer irresistible, stack painless 10-minute upsells (chips, blades, glass clarity), and re-ignite past customers with a boomerang cadence at 2/4/6/9 months. We turn office complexes into a mobile-detailing funnel with the âWe Wash While You Workâ pitch, then kill no-shows using deposits, waitlists, and tight scripts. Along the way: why predictability beats cheap, how to sell outcomes (not services), the real difference between gross and net, and when franchising or hiring actually makes sense. Edgy, tactical, and instantly usable. Say it on every call: âWeâre not expensiveâweâre predictable: predictable results, predictable maintenance, predictable resale value.â
When new owners start pulling the strings, customers get left holding the bag. Change isnât always progressâand when your business is forced into revenue-impacting decisions without options, itâs a recipe for disaster. Flexibility and choice are the foundation of sustainable success, and ignoring that truth is exactly why thereâs a massive elephant in the room we refuse to tiptoe around.
But thatâs only round one. From there, we dive into the real state of the detailing industry in 2025. The purge is underway, and survival belongs to those with discipline, guts, and an unwavering focus on peopleâcustomers and staff alike. We unpack how fear can become fuel, why investing in your team pays back tenfold, and how community is the ultimate growth engine.
This isnât theory - itâs the playbook for building a business that outlasts trends, buyouts, and economic storms.
đ„ Marketing. Mindset. Mayhem. All off the clock.
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When you open your dream shop with space for RVs, boats, and cars â but customers still hesitate to make the drive â whatâs the next move? In this episode, Shawn Gervais and Marshall Hill pull back the curtain on a local detailerâs grand opening, breaking down the wins, the red flags, and the must-fix strategies to turn a good start into long-term success.
From the hidden cost of a gravel driveway to the loveâhate relationship with mobile work, we tackle the hot topic of travel fees and how nickel-and-diming customers can quietly kill your bookings. We explore creative ways to get more RV and boat clients, when to drop the extra charges, and how to market smarter so your location becomes a destination.
If youâve ever debated mobile vs. shop work, or wondered why âlittle extrasâ can cost you big, this is the episode to watch before your next business decision. Itâs real talk, real problems, and real solutions â with a side of Off the Clock humor.
What happens when a mobile detailer scrubbing his truck at a self-serve wash gets offered the opportunity of a lifetime... by a complete stranger? In this episode, Shawn Gervais and Marshall Hill break down a wild real-life scenario that could be every detailerâs dream â or nightmare â depending on how you play it.
They dive into:
- How to evaluate surprise partnerships (even when it feels like fate)
- Whether family hires are worth the drama
- The hidden marketing genius of self-serve bays
- The three types of packages every in-bay detailer should offer
- Why your POS system can make or break your shop
- And how to own the bay without blowing the bank
This is your blueprint for turning slow mobile seasons into high-volume, high-visibility wins â no fluff, just real talk.
Plus: Tips on contracts, hiring, marketing at car washes, and keeping your overhead from eating your dreams.
If you're a mobile detailer thinking about expanding or partnering with a wash, this episode could save (or make) you thousands.
đ„ Marketing. Mindset. Mayhem. All off the clock.
#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
Crack a cold one and buckle upâShawn Gervais and Marshall Hill are back and unfiltered. This episode jumps from beer snobbery to business savagery, unpacking why beer ads hit harder than car commercials (and why your brand probably needs to take notes). The duo dives into the Happy Gilmore sequel (yes, itâs a thing), and how watching the worldâreally watchingâcan give your business the edge.
Weâre talking performance coaching without the fluff, AI tools that actually boost your bottom line, and spicy takes on productivity thatâll slap you out of that afternoon slump. Whether youâre here for the laughs or the business gold, this oneâs a rollercoaster worth riding.
đ„ Marketing. Mindset. Mayhem. All off the clock.
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This week, Shawn Gervais and Marshall Hill dive deep into the wild world of business, branding, and Brazil - unpacking everything from coconut water kiosks to the secret sauce of stealth wealth. With âthe beachâ as a metaphor for untapped market opportunities, they explore how creativity and collaboration can flip traditional marketing on its head.
Whether itâs mastering non-verbal cues or crafting campaigns that seduce rather than sell, this episode is packed with hot takes and hilarious insights that will have you rethinking how you position your business. From cultural curveballs to consumer psychology, itâs time to stop chasing trends and start owning your beach.
đ Listen in to learn how to stand out without selling out.
Takeaways
You have to capitalize on marketing trends quickly.
Never attack your customer in your marketing.
Consumer purchasing power dictates market trends.
Understanding your target audience is crucial for effective marketing.
Creative marketing can differentiate your business.
Cultural observations can inform business strategies.
Navigating business challenges requires quick decision-making.
Customer relationships are key to business success.
Identifying your unique selling proposition is essential.
The service industry offers valuable lessons for all businesses. Understanding your market is crucial; think of it as your beach.
Creative selling can engage customers more effectively than traditional methods.
Collaboration among businesses can lead to a thriving ecosystem.
Stealth wealth refers to finding value in non-glamorous business opportunities.
Effective marketing strategies are essential for capturing customer attention.
Nonverbal communication plays a significant role in customer interactions.
Identifying your unique selling proposition can set you apart from competitors.
Building relationships with customers is key to long-term success.
Observing market trends can inspire innovative business ideas.
Don't be afraid to explore unconventional business models.
Chapters
00:00 Introduction and Light Banter
02:51 Marketing Strategies in the Detailing Industry
05:50 Navigating Business Challenges
08:58 The Importance of Customer Relationships
11:52 Trends in Beverage Consumption
14:56 Cultural Shifts in Drinking Habits
17:49 Travel Experiences and Observations
20:51 Humor in Everyday Situations
21:12 The Genius of Marketing Campaigns
22:21 Exploring Beach Culture and Marketing Strategies
23:20 Understanding Local vs. Tourist Dynamics
25:25 The Game of Selling at the Beach
27:13 Contrasting Wealth and Poverty
30:20 The Importance of Differentiation in Sales
31:20 Identifying Your Market 'Beach'
34:23 Nonverbal Communication in Sales
36:16 The Art of Persuasion and Selling
41:33 Ecosystem of Vendors and Collaboration
42:46 The Beach Experience: A Unique Perspective
45:41 Marketing Strategies: Capturing Attention
48:34 Subscription Services: Innovating Customer Convenience
51:44 Ecosystem Collaboration: Working with Local Businesses
54:41 Stealth Wealth: Finding Value in the Unseen
59:44 Chasing Big Dreams: Opportunities in Your Community
In this episode, Shawn Gervais and Marshall Hill discuss various topics related to car care, maintenance customers, and the impact of AI on business and society. They explore the importance of efficiency in car care services, customer expectations, and the evolving landscape of technology. The conversation highlights the balance between leveraging AI and maintaining authenticity in personal interactions. In this conversation, Shawn Gervais and Marshall discuss the evolving role of technology, particularly AI, in our lives and businesses. They explore the balance between embracing new technologies and maintaining the human element in our interactions and experiences. The discussion highlights the importance of using AI as a tool to enhance creativity and efficiency, rather than as a replacement for authentic human experiences. They emphasize the need for community engagement, the shift towards video content, and the significance of quality over quantity in marketing strategies. The conversation concludes with a call to action for listeners to leverage AI tools to improve their business practices and connect with their target audience more effectively.
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In this conversation, Shawn Gervais discusses innovative strategies for enhancing business growth through micro-upsells and add-ons. He emphasizes the importance of cleanliness in customer service and how small changes can lead to significant revenue increases. By bridging gaps between different services and focusing on customer experience, businesses can thrive in a competitive market.
Product Mentioned in Episode
https://www.phonesoap.com/collections/uv-phone-sanitizer/products/phonesoap-pro
$125 on sale reg $167. Easy $5-10 addon. Start small, think smart.
20 appointments @ $7 you get $140. That's the sweet spot we found.
20/week * 52 = 1,040 UV cleans @ $7 = $7,280/year
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In this no-BS episode, Shawn Gervais and Marshall Hill rip the Band-Aid off the comfort zone. If your detailing business is stuck on rinse and repeat, itâs time to evolve â or get left behind. From quick and dirty car care hacks to the invisible mental blocks holding you back, this episode cuts deep into whatâs keeping you broke, busy, and behind the curve.
Youâll hear raw truths about why some detailers thrive while others stall out, how to fix your workflow before the next season blindsides you, and why âdoing the same thing betterâ isnât enough anymore. Oh, and if your customer service is still stuck in 2017, weâre talking to you.
đ Takeaway: You donât need to leap, just move. One thing. One day. Just donât stand still.
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In this no-holds-barred episode, Shawn and Marshall take a flamethrower to the myth that social media is still the holy grail for detailers. They break down why the ROI just isnât what it used to beâunless youâve got a boom mic, a camera crew, and the budget of a Netflix special. For most shops, chasing likes is a distraction disguised as marketing.
Instead, the guys drop a killer strategy on how to partner with mechanic shops and skip the digital noise entirely. It's low-cost, high-return, and built for creating real, repeat customersânot passive followers. Plus, they dive into why todayâs consumers are burned out from content overload and what that means for your marketing in 2025 and beyond.
Plenty of laughs, a few spicy truths, and one clear message: get off the scroll, and get into real growth.
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Chapters
00:00 The Power of CRM: Beyond Customer Management
02:53 Standalone Solutions: The Future of Software
05:55 Quality Over Cost: The Professional Mindset
09:03 Therapeutic Car Care: Finding Joy in Cleaning
11:53 The Art of Detailing: Creating Lasting Impressions
14:58 Building Relationships: Mechanics and Detailers
18:01 Effective Marketing: The Importance of Presentation
20:58 Leveraging Opportunities: Tapping into the Mechanic Market
24:02 The Psychology of Appearance: Looking the Part
26:54 Data Collection: Building a Customer Database
29:59 Social Media vs. Direct Marketing: Where to Focus
32:12 The Saturation of Social Media Marketing
34:20 The Challenge of Content Creation vs. Business Ownership
35:44 The Importance of Offline Marketing Strategies
37:36 The Exhaustion of Consumers in the Digital Age
39:27 The Shift in Social Media Engagement
41:12 The Value of Likes vs. Real Business Outcomes
42:25 The Role of Content Creation in Business
44:20 The Necessity of Social Media for Businesses
46:23 The Importance of Tracking Marketing Efforts
49:41 The Need to Trim Marketing Fat
50:48 The Reality of Competing in a Crowded Market
54:01 The Importance of Understanding Your Market
56:47 The Hard Work Behind Successful Marketing
01:01:11 The Balance Between Traditional and Digital Marketing
Takeaways
CRM is more than just customer management; it's about creating magic.
Standalone products can enhance user experience and streamline processes.
Quality car care products are essential for professional results.
Cleaning cars can be therapeutic and rewarding.
Building relationships with mechanics can lead to new customers.
Social media marketing is becoming increasingly saturated and less effective.
Personal appearance can impact business success and customer perception.
Overcoming fear in sales is crucial for growth.
Content creation should serve a purpose beyond likes and engagement.
Tracking marketing efforts is essential for understanding ROI.
In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill uncork a deep dive into what really drives customer loyalty and business success in today's market. From the surprising lessons found in aging wine and beer to why leave-behinds beat gift baskets, they break down creative ways to stand out in the detailing industryâand beyond. Shawn and Marshall break down a flyer and Instagram posts from a local detailer who is trying but receives a C- for their recent ads and they explain how to supercharge these efforts to transform this barely passing grade to an A+ with a few crucial tweaks and changes.
They challenge the old discount-driven playbook, arguing instead for stronger value propositions, crystal-clear calls to action, and understanding your real target customer.
The duo also unpacks the rise of AI in marketingâhow to use it, when to ignore it, and why authenticity still reigns supreme.Expect laughs, straight talk, and smart tactics for building habitual customers, navigating tough economies, and staying ahead of the curve with both tech and hustle.
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Chapters
00:00 Introduction and Beer Talk
02:58 Aging Beers and Wines
05:55 Creative Gifting Ideas with Wine
09:02 Innovative Marketing Strategies in Detailing
12:01 The Importance of Leave-Behinds in Business
14:52 Mindset Differences Among New Entrepreneurs
17:57 Adapting to Competition and Market Changes
21:11 Success Stories from the Kiosk Business
24:06 Targeting High-Value Customers
24:59 Pop-Up Car Spa Concept
26:27 Discounts vs. Value Proposition
29:20 Targeting the Right Customer
33:01 Effective Call to Action
36:21 The Importance of Clarity in Marketing
40:52 Creating Habitual Customers
46:57 The Role of AI in Marketing
53:26 The Evolving Role of AI in Marketing
55:58 Balancing AI and Human Touch in Communication
01:00:03 The Importance of Authenticity in Customer Engagement
01:03:00 Marketing Strategies: The Power of Video
01:07:00 Navigating Economic Challenges in Business
01:10:05 Final Thoughts on Effective Marketing and Customer Value
In this episode of The Off the Clock Show, we rip the band-aid off the harsh truthâsome detailers arenât broke because of the market, theyâre broke because of themselves.
We break down a viral post from a 10-year detailing veteran blaming everything but himself for a painfully slow season. Spoiler: the problem isnât the economyâitâs the lack of processes, no real marketing, and zero diversification. If youâre still hoping walk-ins will float your business in 2025, youâre already sinking.
We talk revenue-boosting product strategies that fill the gaps between visits, a slick upsell method to replace that tired âgift basket with your detailâ play, and call out some fake âindustry expertsâ along the way.
Plus, Marshall shares a real-world horror story of two wrap shops who fumbled the sale with messy quotes, poor communication, and endless delaysâlessons every detailer needs to hear if they want to stop bleeding leads and start printing profits.
In this episode of The Off the Clock Show, we ditch the tired marketing clichĂ©s and dive into the real secret to growth: profiling your damn customers. No, not in the creepy way â in the smart, strategic, wallet-fattening way.
We break down how most detailers (and businesses in general) are flying blind â treating every customer the same while wondering why loyalty is low and referrals are drying up. Then we hit you with the big shift: what if you built your services, messages, and promos around actual behavioral profiles â like daily walkers, marathon runners, or dog park regulars â and sold them more than just a shine?
Youâll hear a killer example of how spotting a cluster of early-morning walkers led to recurring bookings, brand evangelism, and unexpected referrals. This isnât just about customer retention â itâs about customer evolution.
This oneâs spicy, strategic, and packed with tactics you can use today. Donât miss it.
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In this episode of The Off the Clock Show, we tackle the most important question detailers should be asking in 2025: Whatâs your plan to get customers?
We dive into the story of a talented paint correction specialist who moved to Florida ready to dominateâbut forgot one major thing: how to get people in the door. Too many detailers believe that skill alone will bring clients. But in todayâs world, marketing, visibility, and outreach matter just as much as the results you deliver.
Marshall and Shawn break down the cold, hard truth:
- Why âbuild it and they will comeâ is a myth
- How the best artists often starve while average ones market well
- The minimum marketing moves every detailer needs to plan in 2025
- And how to avoid becoming the âbest-kept secretâ in your city
If your 2025 strategy doesnât include client acquisition, you donât have a businessâyou have a hobby. This episode is your wake-up call.
In this eye-opening episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dig deep into the mindset that separates high performers from the excuse-makers. Whether it's blaming the economy, small-town limitations, or a slow season, excuses are the weeds in your business garden â and it's time to pull them.
Through lively metaphors and real-world examples, the duo breaks down:
How to identify underperforming team members before they tank your culture
The importance of timing and teamwork â in business and in the garden
Why âjust showing upâ isnât enough anymore
How Canada's shifting sports culture parallels evolving business trends
Strategies for building trust, enhancing your mission statement, and keeping your team aligned
Why product and service expansion isn't optional â it's survival
And most importantly, how consistency and transparency drive real, lasting growth
This oneâs for the no-nonsense entrepreneur whoâs tired of babysitting and ready to build an all-star team.
Takeaways
Gardening requires timing and teamwork.
Sports culture in Canada is evolving with new interests.
Excuses can hinder business growth; focus on solutions instead.
Consistency in operations leads to better performance.
Evaluating staff performance is crucial for business health.
Adding products can enhance service offerings.
Trust issues can arise in business relationships; transparency is key.
Mission statements should reflect company values and culture.
Community engagement is vital for business success.
Business growth requires continuous evaluation and adaptation.
Chapters
00:00 Introduction and Fresh Perspectives on Gardening
03:02 Soccer and Sports Culture in Canada
05:48 Excuses in Business and Overcoming Challenges
09:02 The Importance of Adaptability in Business
12:12 Innovative Business Strategies and Product Offerings
26:54 The Importance of Vision and Mission in Business
27:44 Core Values Over Mission Statements
30:50 Consistency as a Key to Success
32:46 Customer Care as a Business Foundation
35:37 Observing Staff Dynamics for Improvement
41:54 Evaluating Staff Performance and Energy Levels
46:06 The Reality of Business Ownership
52:55 Taking Control and Avoiding Mediocrity
This episode is a masterclass in what not to do when raising your prices.
We got our hands on a real text exchange between a detailer and his clientâone that he proudly waved around as a âperfect exampleâ of how to increase prices and add value. But spoiler alert: it was a flaming dumpster fire of a conversation that led to zero added value, a lost client, and a textbook case of how fear and uncertainty ruin business.
We break it all down, line by line, and call out the uncomfortable truths most business owners avoid. If youâve ever felt stuck on how to justify a price hike, worried about upsetting customers, or unsure how to communicate your worthâthis episode is for you.
Youâll learn:
- Why confidence and clarity matter more than just âsaying the new priceâ
- How to position value before you talk numbers
- Tactical ways to nurture client relationships while increasing your rates
- The subtle art of turning objections into deeper loyalty
- And how fear-based communication kills your credibility
If youâve ever told yourself âthe client just didnât get itââthis episode might be the reality check you need.
đŹ Unfiltered, uncensored, and full of truth bombsâthis is The Off the Clock Show.
In this episode of The Off the Clock Show, Shawn and Marshall pull back the curtain on the difference between looking successful and actually building success. From fake mentors pushing recycled dreams to real strategies that move the needle, we dive into:
- đ„ The rise (and fall) of "guru culture" â and how to spot a pretender.
- đ§œ Why choosing the right product matters, with a deep dive into hyperClean as a growth tool, not just a coating.
- đ€ How to use Luna, the AI inside OrbisX, to generate a custom 5-step business launch plan â built for real-world goals like hitting $10K/month and scaling with purpose.
This episode is for the grinders, the thinkers, and those ready to work smart with the right tools. Whether you're launching tomorrow or retooling for a better Q2, your roadmap starts here.
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this no-BS episode of The Off the Clock Show, Shawn and Marshall call out the chaos of misinformation running wild in the detailing industry. We break down how to think for yourself, question the âgurus,â and avoid following the herd right off the cliff.
We also roast a real FB ad charging $65 for a detail with the call to action: âmessage for menuâ (spoiler alert: thatâs not how you build a legit business). Then Marshall âcomes outâ with his best-kept secretâhow to use automation inside OrbisX to dominate Facebook marketing, build funnels, and control your narrative instead of hoping for likes.
To wrap it up, Shawn shares his go-to bookshelf of top business and mindset readsâdrop a comment if you want the full list đ
Itâs one of those episodes that hits hard, makes you laugh, and leaves you with actual tools to grow.
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this jam-packed episode of The Off the Clock Show, we dive into the future of search with AI and Web 3.0 â and what it means for your business. From smarter customer journeys to how people will find your business in the coming years, this oneâs all about future-proofing your operations.
We also roll out a powerful new feature in OrbisX: Client Check-In Upsells â giving customers the ability to enhance their appointments on their own with add-ons at check-in.
Plus, we debate the real impact of cancellation fees and deposits â could they actually be hurting your close rate?
And donât miss the segment on legal protections: why getting documents signed (especially for customer belongings or high-risk services) could save your business big headaches down the line.
If youâre in business and want to work smarter (not just harder), this episodeâs for you.
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this juicy episode of The Off the Clock Show, we dive into the wild world of contests, collabs, and creative lead gen. From crafting irresistible giveaways with local partners to tailoring prizes for the exact demographic you want to reach, we break down the art of using contests to grow your customer base fast. Then, we switch gears and talk strategy: how to set up a pop-up detail spot at trampoline parks and family fun zonesâcatching parents while the kids play. Whether it's an express wash or a chance to talk maintenance plans, this episode is packed with game-changing tips to turn good vibes into long-term revenue.
In this episode, we dive into the new Boomerang feature in OrbisX â a smart, AI-powered way to re-engage leads and clients who've gone cold. Think of it like a sales force that never sleeps.
But we donât stop there.
With Earth Day around the corner, we talk green marketing strategies that donât just look goodâthey convert. Plus, we shine a spotlight on the Gonna Get It Done type of entrepreneurs. You know the ones: they take advice, implement fast, and watch their business grow.
We unpack how to become that kind of entrepreneur using tools like OrbisX, pro-grade chemicals like HyperClean, and old-school methods like emails and phone calls. Oh, and if cold calling makes your skin crawlâweâve got tips to flip the script and make it work for you, not against you.
This episode is full of actionable tactics and that no-BS energy youâve come to expect.
đĄ Whether you're scaling up or starting out, this oneâs for the doers.
In this episode of The Off the Clock Show, we dive deep into the essential ingredients for building a finely tuned, long-lasting business. Using the Five PâsâPitch, Publishing Content, Products, Profile, and Partnershipsâwe break down how each element contributes to a resilient business that can weather any economic storm.
We especially focus on the art of pitching and selling, exploring what makes a pitch irresistible and how to close deals with confidence. Whether youâre refining your sales game or looking to strengthen your brandâs foundation, this episode is packed with strategies to help you build a business that thrives, no matter what comes your way.
Tune in and get the blueprint for a business thatâs not just built to last, but built to dominate!
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this episode of The Off the Clock Show, weâre tackling the hidden roadblocks that drive customers away from your detailing business. From charging deposits and hidden fees to overcomplicated packages and missed calls, we break down major friction points that create headaches for customersâand how to fix them.
Plus, weâll show how OrbisX acts as the ultimate friction eliminator, streamlining operations, automating follow-ups, and making it easier than ever for customers to book, pay, and return. If you want to boost customer retention, increase bookings, and run a smoother, stress-free business, this episode is for you!
đ§ Tune in now and learn how to turn your detailing business into a well-oiled machine!
Fear is one of the biggest roadblocks to successâwhether itâs fear of failure, fear of rejection, or fear of stepping out of your comfort zone. In this episode of The Off the Clock Show, we dive into how fear holds entrepreneurs back and share personal stories of overcoming it. We break down actionable strategies to push through doubt, take risks, and build the confidence needed to grow your business. If fear has ever stopped you from making a move, this episode will help you flip the script and take control.
đ„ What Youâll Learn:
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How fear sneaks into your business and slows your growth
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Real-life stories of overcoming fear and taking action
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Practical tips to push past fear and build unstoppable confidence
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How to reframe fear as fuel for success
Itâs time to stop letting fear hold you backâtune in now! đïžđȘ
In this episode of The Off the Clock Show, we dive deep into the detailing industry, tackling some of the biggest myths and misconceptions floating around. We kick things off with industry feedback, economic blame games, andâunexpectedlyâa debate on the existence of dinosaurs.
From personal anecdotes in Phoenix and Austin to the science behind business and technology, we break down real challenges detailers face and offer solutions that actually work. We explore why going the extra mile can set you apart, how teamwork and practice build a sustainable business, and the power of active selling.
We also highlight why detailing is more than just a luxuryâit's an essential serviceâand how cleanliness plays a bigger role in everyday life than most realize. Plus, we throw in some history lessons from the Dawson City Nuggets to prove that perseverance and strategy always win.
Whether you're a seasoned detailer or just starting, this episode is packed with insights to help you level up. So, grab your coffee, sit back, and letâs get to work!
00:00 Welcome Back to the Off the Clock Show
00:44 Discussing Industry Feedback and Economic Blame
01:32 Debating the Existence of Dinosaurs
01:41 Anecdotes from Phoenix and Austin
04:41 The Science Behind Business and Technology
08:25 Detailing Industry Challenges and Solutions
19:51 The Importance of Going the Extra Mile
28:57 Building a Business Through Teamwork and Practice
32:31 Booking Strategies for Detailers
32:55 The Importance of Active Selling
33:15 Utilizing Orbus X for Business Growth
34:19 Customer Interaction Tips
36:57 Detailing as an Essential Service
41:41 The Value of Cleanliness
50:12 Lessons from History: The Dawson City Nuggets
57:15 Final Thoughts and Quotes
Just like professional athletes break down game footage to refine their skills, business owners need to review their stats to stay ahead of the competition. In this episode of The Off the Clock Show, we take a deep dive into a real OrbisX member's account, analyzing their business shortcomings and providing actionable strategies to fix them. From optimizing operations to leveraging OrbisX marketing automations, we break down exactly what it takes to build a rock-solid business that thrives in any economy. If you're ready to elevate your game and make data-driven decisions, this episode is a must-listen and must-watch!
In this episode ofThe Off The Clock Show, we break down the hot topic of disappearing Google reviewsâwhy itâs happening and what you can do about it. We also recap last week's Super Bowl party and dive into why smart business owners donât compete for attention during big events but instead find strategic ways to cut through the noise.
We highlight the power of omnipresence in your marketing and how Rolls-Royce mastered this by skipping car shows and showing up at aviation expos insteadâbecause thatâs where their customers were. Are you marketing in the right places, or just following the crowd?
Finally, we tackle a crucial question: Where do you want your business to sit on the spectrumâhigh volume with strong upsells or low volume with premium pricing? Understanding your ideal position can mean the difference between grinding for every dollar or creating a business that works foryou.
Donât miss these insightsâtune in now!
In this episode of The Off the Clock Show, we dive into the ever-evolving world of business innovation. The old-school methodsâlike rigid sales funnelsâjust donât cut it anymore. Customers expect more than a straight path to purchase; they want engagement, education, and value along the way.
We explore how to transition from outdated strategies to creating a dynamic, interactive "playground" that not only informs and upsells but also builds lasting relationships. Whether you're running a small business or scaling an empire, understanding how to craft an engaging ecosystem for your customers is the key to long-term success. Tune in as we break down the shift from passive sales tactics to active customer experiences that drive loyalty and revenue.
In this episode of The Off the Clock Show, we dive deep into the details of maximizing your advertising game and your customer value. We discuss Shawnâs upcoming SEMA print ad for OrbisX and strategies for making the most out of event opportunities like the Mobile Tech Expo. Then, we get cheeky about the word âmaintenanceââor as weâre calling it now, âserviceââand explain why replacing one-time customers with loyal service plans can increase your customer value by a whopping 250%.
But wait, thereâs more! Marshallâs revolutionary Ultra V2 tire dressing hits the scene, proving that a $100 investment can roll in a $2000 profit. Whether youâre looking to supercharge your revenue, entice new clients, or just get your hands on the hottest new products, this episode has you covered.
Just the Tip:
"Letâs talk about the art of seduction⊠for your ads. You donât need to flash everything at onceâa little mystery goes a long way. Tease your audience with value-driven hooks, and watch them beg to convert. Think of your ad like foreplayâbuild the excitement, and let them crave what comes next."
Tune in to learn how to work smarter, not harder, and turn even the naughtiest of maintenance tasks into revenue-driving services.
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this episode of The Off the Clock Show, Shawn and Marshall take a trip down memory lane, revisiting the highs, lows, and game-changing moments of 2024 in the auto detailing world. From lessons learned about building stronger teams to the strategic shift toward high-volume, quality-driven work, we break down why chasing exotic cars and ultra-high-ticket jobs might not be the dream it seems.
Looking ahead to 2025, we share our bold predictions for where the detailing industry is headedâfrom emerging trends to shifts in customer expectations and technology. Whether you're a seasoned pro or just starting out, this episode is packed with practical advice, future insights, and as always, a few laughs to keep things rolling.
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In Season 6, Episode 3 of The Off the Clock Show, hosts Shawn Gervais and Marshall Hill tackle the fine line between building trust and overselling in today's âtrust recession.â Shawn shares his proven Prescription Selling methodâwhere, like a doctor, you ask questions, diagnose the need, and prescribe the right solutionâused successfully at his auto shop. Marshall pushes back with insights on exceeding expectations and reflects on his recent oversold experience in the Bahamas, drawing parallels to the detailing industry.
To close things out, Shawn delivers a "Just the Tip" holiday challenge: using a âmost consecutive no'sâ competition to sharpen upsell skills and boost ticket prices at your shop. Donât miss this mix of sharp sales tactics and real-world lessons to keep your business thriving!
orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this episode of The Off the Clock Show, we dive into the essentials of hiring for success. Learn how to decide when it's time to hire, why subcontractors and part-time help might be a trap, and the value of investing in a strong team and workplace culture. We break down strategies to free yourself from day-to-day operations, empowering you to focus on scaling your business. Plus, in our Just the Tip segment, we drop actionable advice with our signature blend of humor and sharp insights. Tune in to shift gears from doing the work to driving the growth!
Season 6 gallops out of the gate with an electrifying episode about picking partners and vendors who actually deliver. We explore the parallels between betting on the right horse (by studying the jockey) and the high-stakes precision of F1 pit crews, where milliseconds can mean the difference between glory and disaster.
Then, in "Just the Tip," we turn up the heat with spicy strategies on how to ask the right questions, dig deep for red flags, and lock in a perfect vendor matchâbecause nobody wants to end up saddled with a dud. This episode is fast-paced, edgy, and packed with tips to keep your business running like a finely-tuned engine!
In this knockout episode of The Off the Clock Show, we jab into the art of being entertaining to attract more eyeballs to your business. Shawn shares his playbook for spicing up marketing at Auto World, proving that storytelling isn't just for bedtimeâit's for prime time. From making your audience crave weekly updates to using the holiday season as a content goldmine, we've got the tips to help your brand stay top of mind.
Oh, and we couldn't resist throwing some punches at the Mike Tyson vs. Jake Paul fight hypeâdrawing parallels to business challenges and the guts it takes to step into the ring (or, you know, your next big venture). Whether you're building engagement or battling self-doubt, this episode delivers "Just the Tip" you need to stay in the game.
orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this insightful episode of The Off the Clock Show, we dive deep into how detailing shops can make the most of Black Friday and Cyber Monday. We discuss how important it is to plan early, emphasizing that a successful holiday promotion takes more than just last-minute discounts.
With tips on utilizing OrbisXâs advanced analytics, we show how digging into past stats can help tailor ads that truly resonate with customers. From identifying top services to analyzing sales trends, OrbisX offers the insights you need to create ads that hit the mark and maximize your return on investment.
We also break down the level of preparation required to ensure holiday ads are effective. From setting up segmented campaigns to building custom offers that appeal to specific customer profiles, thereâs a lot to consider if you want to stand out in a crowded market. We explore the importance of well-crafted, tested messaging, and timing your ads for peak engagement, which can make a huge difference during the holiday rush.
To top it off, we share an outside-the-box example inspired by a contractor who brought in traffic through âsee our process open houses.â By inviting customers to see your processes up closeâwhether itâs a demo on ceramic coating or an explanation of the detailing process step-by-stepâyou can create a memorable experience that builds trust, curiosity, and eventually, loyalty.
Open houses give potential clients a behind-the-scenes look, allowing them to see the care and expertise that goes into each service, helping to drive traffic to your business even after the holidays.Whether youâre looking to dominate Black Friday with a strategic ad campaign or build lasting connections through live demos, this episode has actionable advice to give your detailing business the holiday boost it needs!
In this action-packed episode of The Off the Clock Show, Shawn and Marshall reveal the secrets behind their unique approach to gaining exposure at the legendary SEMA car show. They share how they broke into this highly competitive scene with a bold strategy that any business can learn from. Drawing on a vivid analogy, they compare the business landscape to a school of fish under constant attack from all anglesâsharks, birds, and more. By staying agile and thinking outside the box, they found a way to make OrbisX stand out and build lasting industry connections.
And it doesnât stop there! In this weekâs "Just the Tip" segment, they offer a clever strategy for businesses in the detailing and automotive space: how to leverage used car sales to bring in not just one, but two new customers for every sale. This tip is all about using minimal effort to double customer acquisition, turning each used car transaction into a powerful marketing tool. Whether youâre in the detailing industry or simply looking to grow your business, this episode is packed with inspiration and actionable insights.
In this eye-opening episode of The Off the Clock Show, we dig into the power of beliefâwhy thinking you can and will conquer challenges could be your biggest edge in business and life. But self-belief isnât everything; itâs also vital to assess what youâre not doing to fill the gaps you might not see. And for every motivated business owner, there's bound to be the odd lazy employee or twoâso weâre breaking down how to address the slackers and build a team that thrives.
Plus, we look at the future of detailing in a world where robotaxis are real, and Tesla casually showed us their robotic cleaning crew for their upcoming robovan. Are we ready for the robots? Will the human touch still have a place in detailing? Find out in this episode!
hyperClean Car Care Products and OrbisX CRM for detailers bring you episodes every week jampacked with tips and marketing advice for your detailing business.
orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
In this episode of The Off the Clock Show, Marshall and Shawn dive into how dolphins sleep with one eye open and how that translates to keeping your business sharp during the off-season. He explores the importance of staying proactive and alert, even when things slow down, ensuring that your business doesnât drift off completely.Shawn and Marshall also offer valuable tips on how to sell gift cards during the holidays and use them to drive repeat business. We discussed why pairing gift cards with small customer gifts can help build relationships and increase sales. Additionally, stressing the importance of choosing reputable products with solid R&D behind them rather than cutting corners with cheap white-labeled products from overseas.In this week's âJust the Tip,â youâll get a rundown on how to ensure your product lineup enhances your reputation and how selling gift cards can keep cash flow going strong during the quiet months. Stay sharp, stay strategic, and remember: the right moves in the off-season can set you up for a booming year ahead!hyperClean Car Care Products and OrbisX CRM for detailers bring you episodes every week jampacked with tips and marketing advice for your detailing business.
Buckle up for Season 5, Episode 19 of The Off the Clock Show, where we get down and dirty with the real talk on starting strong and why waiting around ain't gonna cut it. We're giving you the secret sauce to building your own customer universe while dodging the rookie mistake of turning metrics into meaningless targets. (Hint: thatâs where most businesses fumble!) Weâre all about those raw, real human interactions that canât be measured in numbers. Plus, Shawn teases his upcoming Bahamas getaway, but not before Marshall drops some heat on how video content is changing fastâPOV videos are blowing up in ads right now, and trust us, you wanna jump on this ride before itâs too late. Weâre serving up all this and, as always, Just the Tip to help you get ahead in your detailing biz.
In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into some great topics that will help you prepare to crush the remainder of 2024 like a champ!
We kick off the episode with some funny stories and updates and then Marshall explains why wearing your logo isn't just a 9-to-5 thingâit's a 24/7 statement. Whether youâre grabbing milk or working the shop, sporting your uniform with pride can open doors (and wallets). Plus, Shawn breaks down his foolproof three-ingredient recipe for creating the perfect conversation with customersâhint: itâs all about context before content. Add in the three Ws of upselling (revealed in the episode), and youâve got a strategy that'll have clients saying, "Take my money!"
Of course, there are the usual laughs: Marshallâs uncle-in-law is back with some bizarre travel stories, and Shawn shares gems from a TED Talk on cultural differences in cleaningâbelieve it or not, it totally applies to the detailing world.
In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into the details of how your detailing business could fall victim to the Osborne Effectâand, more importantly, how to avoid it like a seasoned pro.
We'll cover the dangers of prematurely advertising seasonal promotions and how it can send your business into a tailspin. Thinking about hiring a marketing company?
We break down the pros, cons, and all the in-betweens so you can make an informed decision (before you hand over the cash).
But that's not all!
Weâre dropping a free mini-ebook: a 365-day marketing plan for your detailing and ceramic coating bizâyour blueprint to sidestep marketing chaos and stay ahead of the game. And in this week's Just the Tip, we're getting strategicâbecause sometimes a little forethought goes a long way... especially in business.
Download the ebook now and get ready to dominate your year with smart marketing moves!Download the FREE ebook here: https://orbisx.com/wp-content/uploads/2024/09/365-day-plan-the-marketing-playbook.pdf
Courtesy of Shawn Gervais from OrbisX CRM
Detailers, weâre back - and this time, weâre coming in hot with the most laughable reason someone objected to getting a ceramic coating (yeah, apparently, itâs connected to car theft in Canadaâs crime capital - donât ask). Then we get down to business - literally. Are you self-employed, or are you building an actual business? There's a difference, and weâre here to give you the hard truth. And if you think thatâs all weâve got, hold on tight. Weâre taking a page out of Michelinâs playbook and showing you how creating a simple booklet can make your detailing shop the hottest thing on the block for new leads.Oh, and donât miss Just the Tip - this oneâs all about using that booklet to your full advantage (yeah, we went there). Time to shine, boys and girls.
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, weâre diving into how you can harness the power of the "devil's advocate" in your business to drive creativity forward. Instead of getting frustrated when your team pushes back on your ideas, understand that their feedback might just be the spark that leads to your next big breakthrough. Cookie-cutter businesses are where creativity goes to dieâso lean into that friction and use it to fuel innovative solutions.
We also get real about facing fears and the pivotal moments that come with running a business. Drawing inspiration from the movie Soul, we explore the tough questions every business owner must ask: Are you still hungry to be a detailer? And if you are, how can you push even harder every day to stay passionate about your work? Sometimes, the dream isnât what we thought it would be, and thatâs when itâs time to pivot and find a new path that reignites your passion.
Join us for an episode packed with practical advice, honest reflections, and the no-nonsense insights you expect. Learn how to embrace challenges and push through to find creative solutions and renewed motivation in your business.
Catch all the action on YouTube and Spotify now!
orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. This week, we dive into a crucial lesson for every car detailer: stop pinching pennies on your products! Over-diluting or obsessing over dilution ratios might seem like a cost-saving move, but it's actually a trap. The truth? Product costs are the cheapest part of your business, so it's better to use the right products to get the job done right.
In our second segment, Shawn takes the wheel to tackle the dreaded customer comeback. When a customer returns with a complaint, donât just assume theyâre being difficult. Instead, itâs time to light a fire in your business (figuratively, of course!) and get everyone on your team involved in solving the issue. Prioritizing the customer's needs and rectifying the situation quickly can transform those 2-3 star reviews into glowing 5-star testimonialsâand bring in a flood of referrals.
Join us for an episode packed with practical advice, a touch of humor, and the no-nonsense insights you expect. Learn how to use your products wisely and turn customer complaints into golden opportunities.
Catch all the action on YouTube and Spotify now!
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the power of Karma Rewardsâa system that goes beyond traditional sales commissions by rewarding your staff for going the extra mile. Discover how this approach can boost morale, increase productivity, and ultimately elevate your business.
And you know we've got Just the Tip ready to sharpen your business acumen. This week, we're getting real about the hard work it takes to succeed. Itâs not just about putting in the hoursâitâs about putting in the right kind of hours. We explore the concept of âsharpening your swordâ through thousands of hours of dedication, practice, and relentless effort.
Join us for an unfiltered discussion packed with practical advice, a dash of humor, and the edgy insights you crave. Learn how to implement Karma Rewards in your business and why putting in the work is the only way to truly succeed.
Catch all the action on YouTube and Spotify now!
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we break down the differences between organic and paid ads, and how you can use organic methods to capture attention and supercharge your paid ad campaigns.
Of course, Just the Tip is back with more sizzling business insights. This week, we delve into the art of crafting compelling offers versus making convincing arguments. Learn how creating irresistible offers and mastering marketing can give your business the edge it needs.
We also continue our Olympic-themed discussion, analyzing the ads shown during the games and how brands are winning the attention war by telling stories rather than jumping straight into sales. The marketing landscape has changed, and we're here to show you how to adapt and thrive.
Join us for an action-packed episode filled with practical advice, edgy humor, and the unfiltered insights you crave. Discover how to leverage both organic and paid ads, create compelling offers, and tell captivating stories that resonate with your audience.
Catch all the action on YouTube and Spotify now!
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the benefits of implementing an annual membership fee to unlock exclusive perks at your business. Discover how the right perks and strategy can skyrocket your success and create loyal, returning customers.
And you know weâve got Just the Tip ready to serve up some hot business wisdom. This week, we're talking about the grit and dedication it takes to make it in business, drawing comparisons to the 2024 Olympics in Paris. Just like the athletes pushing their limits for gold, we explore the hard work and perseverance needed to reach the top in the detailing industry.
Join us for an engaging episode filled with practical advice, a dash of humor, and the edgy flair you love. Learn how to implement membership perks and understand the relentless effort required to achieve business success.
Catch all the action on YouTube and Spotify now!
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we explore the often overlooked benefits of using printed media like flyers to boost your business. Ready to go old school? We're breaking down the strategies and information you need on your flyers to increase your chances of success.
Of course, we couldn't forget Just the Tip. This week, we're spilling the secrets on how to make printed media work for you, comparing online vs. offline ad costs, and sharing some real-world examples that have generated thousands. Whether you're skeptical about flyers or looking to enhance your current approach, we've got the insights you need.
Join us for an action-packed episode filled with practical tips, edgy humor, and the no-nonsense advice you expect. Learn how to leverage printed media and maximize your marketing efforts like a pro.
Catch all the action on YouTube and Spotify now!
Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we're diving into the real cost of constantly switching vendors just to save a few bucks. Spoiler alert: it's not worth it. We'll uncover the true value of building lasting partnerships with your vendors, especially when you're in a pinch and need reliable support.
And you know what's coming nextâJust the Tip is here to deliver some sizzling business wisdom. This week, we're talking about the importance of factoring in an expense budget to salvage bad customer experiences. Turning a frown upside down can make all the difference in preserving the lifelong value of a customer.
Join us for an unfiltered discussion packed with practical advice, a dash of humor, and the edgy flair you love. Learn how to foster vendor loyalty and budget for customer satisfaction like a pro.
Catch all the action on YouTube and Spotify now!
Welcome back to another episode of The Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products, where seasoned industry pros serve up the edgiest, most informative content for automotive detailers. This week, we're getting down and dirty with the secrets to being resourceful in this cutthroat industry. Ready to squeeze every last drop out of your resources? We've got the tips to make you unstoppable.
And speaking of tips, brace yourselves for our notorious segment, Just the Tip. Yeah, we went there. This week's hot tips on resourcefulness and sales commission are guaranteed to be a game changer. Learn how to set up a commission structure that'll have your sales team drooling and your profits skyrocketing.
Tune in for a no-holds-barred discussion that's as provocative as it is practical. Get ready to revolutionize your business with strategies that are sharp, bold, and a little bit naughty.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products we discussed how you can use the IKEA Effect to sell more maintenance plans, generate recurring business and a great new integration with OrbisX that is underway to support the entire process with an example from Shawn's shop that they are implementing right now.
We also discussed perseverence and the importance or maintaining the course to overcome hurdles in your business with some personal stories.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products were joined by Aaron Latman from Attention 2 Detail to discuss hiring best practices, what to look for and how to find good people that actually stay long term and what to do from our unique experiences.
Shawn also put in just the tip about a hiring tactic called Petting the Puppy. This was a great episode, solid discussion from detailing industry leaders.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about the image of a detailer and what that would look like if you were to cast them in a movie. What would they wear, talk like, how would they be portrayed in the movie and what does this image mean in the real world with real customers. We also shared some amazing tips on how to generate repeat customers and create a messaging framework about your company that organically drives repeat business and maintenance customers.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about whether or not you need packages and a list of inclusions as well as how many is too many and the pros and cons of packages. Shawn also dropped some tips about how to create a "yes" scenario that can lead to more upsells and closing more deals as well as when to say no instead of yes and the importance of getting more "yesses" from your customers.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the how to level up and what that means and how we got here as well as some Google Ads tips and a discussion around finding your "because" in order to build a stronger company with purpose that will boost your sales by connecting with customers through this powerful word.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of phone calls, instilling passion in your team and exuding that passion in front of customers as well as one of the most powerful words for your business. We also reviewed some questions from the group and discussed military discounts and commission structures and how they can motivate your team like nothing else!
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the relatonship of convenience and inconvenience in your business and sales and how this can make or break your customer relationships and flow of your business. We also discussed customer loyalty and how to build it and solidify it through experiences as well as how to do business differently so you don't become the horses a**.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of refinements and how you can make refinements in your business that generate word of mouth referrals on autopilot.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we presented a challenge for detailers to accept if they want to grow their business and pivot to the direction the industry is heading.
We also discussed the importance of properly demonstrating your services and tips on how to do so and Shawn introduced the concept of speedbump marketing to increase your sales and even raise your prices by creating time-value out of common beliefs your customers already have.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we followed up on our maintenance detailing discussion on how to identify maintenance customers and close more of them with the right sales pitch. We talked about the three main types and how you can create perfect maintenance packages for each type to become the Netflix of the detailing industry.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion around identifying your customers and discovering the real truth about your business operations so you can better serve customers. We also discussed part one of a two part series on maintenance detailing and how to get more maintenance details for your business similar to subscription services. In these two part episode series you will learn how to become the Netflix of the detailing industry.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion around using crafted products in your business instead of overhyped products that don't work. Shawn also dropped a massive bouquet of tips around co-op marketing, piggyback marketing concepts and how to spot locally viral opportunities in your community. We also discussed the recent solar eclipse of course pointing out how some detailers used the opportunity to film it and drive some attention.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion around why your story doesn't matter and how you can reframe your story using the word "how" to drive more sales, referrals and improve the story you are putting out there. We also discussed precision marketing and how you can boost your sales by getting more precise and getting over your fear of making the wrong marketing decision.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion about pricing and whether or not you should keep it hidden from customers and staff in your detailing business, some tips for FB ads, ChatGPT and also how believing you can and executing change can lead to amazing things.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion about how to overcome failure, setup your mindset for the next level and whether or not you should be the most expensive shop in town and how to go about that if you decide to move in that direction for your detailing business.The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion about innovation and what we can learn from stories that highlight multiple personas and the layers of ourselves that we need to apply in our detailing business as well as how we can work with others to "level up". We also assessed how some business owners construct obstacle courses for customers and how you can avoid doing this in your business.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we discussed how and why to avoid the "how to"in the detailing industry as well as how lessons learned in Japan with risky play can help your hiring and innovation within your business. We also discussed some tips about carpet cleaning and how you can boost sales during slow times.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion about innovation and what we can learn from cartels and smugglers to apply to your detailing business as well as how we can adjust our business mindset towards quality instead of the cliche "sell your value" way of thinking that is soo wide-spread in the detailing industry at the moment.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion about how to do "sales diagnostics" with your customers to probe more about the value they expect to increase sales as well as some tips about magnets and how they can boost your business and some hyenas in the industry you should watch out for.The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion about what to do during the winter months if your detailing business slows down and how you can use gunpowder marketing to focus your marketing efforts with specific referral partners to maximize your results. An excellent source for a marketing referral partner was revealed as a tip that Shawn is deploying right now in his own shop. Marshall dropped a lot of tips from his experience as a detailer and even now running a busy detailing product company.The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we had a great discussion about the Butterball Hotline and how this can help you sell more coatings and details to the right audience as well as how to identify your audience and determine who you are selling to so you can make better ad creatives and better spend your ad money.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's special episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we had a great holiday discussion while still sharing some tips and fun info about our holiday plans and the upcoming 2024 season.
We were joined by special guests Calvin and Jeff from OrbisX as well as a guest-appearance from Shawn's wife, Shana, who joined in for some holiday talks and tips.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we had a great discussion about business stories and the importance or lack of for your Our Story side of your business as well as the opposite of hope continuing from last week's podcast. We uncovered some interesting things during this convo that can help shape your 2024 to be the best year ever.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we had a great discussion on how you can take some lessons from the Matrix to bend time in your favor to increase your productivity. We also discussed the word of the day "Hope" and the Hope Experiment that can help you overcome a slow period in your business and achieve success.
The tips kept coming as we covered several options you can implement in your detailing business right now if you are slower during the winter months.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed the importance of understanding your customer's different senses in relation to the messages and marketing ads they consume. We also discussed how to leverage system and technology so you can finally breathe. It's much more than just smelling the roses, it's so that you can actually take a step back and not be in "rush mode" 24/7.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we continued our informative journey about evolution and adaptation in your detailing business for growth. Shawn also shared some great tips on how to create intent-based shoppers with info ads and then retargeting with an offer later.
The 3 important words of the day were: execute, execute, execute. Shawn shared some tips and reasoning behind executing the right marketing plan all year round instead of just during Black Friday.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we went through an informative journey about evolution and adaptation in your detailing business to ensure you view competition the right way and use it to your advantage to become the one sitting down to eat instead of on the plate.
We also discussed how you can compete like a Belgian horse and surround yourself with competitive winners that will help you double your pulling power.
Shawn also threw in some great tips on how to hire people and how to foster an environment at your shop for innovation by rewarding failure and attempts instead of penalizing and sticking to a normal set of operating procedures.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed how to improve your booking form, what to include and how to sell soo good you could literally sell nothing. We also discussed something called Finish-Line text to use in your advertising and marketing for your detailing and ceramic coating business to truly drive sales and get more bang for your buck with your ads and marketing.
We also had some great talks about documentories and how to make better YouTube videos for your detailing and ceramic coating business.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's Halloween episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed how to harness the power of OrbisX to get more reviews on Google for your business, how to setup a website and what to expect from a web design agency.
We also discussed some incredible sales and marketing tips that you can implement today for your detailing business or ceramic coating business by replacing your Whys with Whats to control the sales conversation with your leads.The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed ways you can tap into they psyche of your customers to create big problems that you have the solution for in order to boost sales as well as how "building it" doesn't mean they will come and how you can let others take the wheel to boost your productivity and sales.
Marty had his first double tip - and it was everything you would hope for!
We also shared some air fryer secrets and discussed the similarities with successful entrepreneurs and cooking. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed ways you can trick your "dumb brain" to generate more sales for your detailing business along with some tips and tricks we learned from Cadbury chocolates. We also discussed the importance of data entry and how OrbisX can help with this process by utilizing the amazing tools of your CRM for your detailing business to be more efficient and implement the "red car theory" to strategically target your customers and create memorable experiences. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed how giving helpful and creative tips to customers about things outside of the detailing realm can lead to more sales and how accuracy in your business processes can generate more sales for your detailing business. We also discussed the importance of post-service followups and how OrbisX can automate this process while providing great opportunties to sell and cross-sell to your current customers for a fraction of the cost of acquiring new ones.The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed how to avoid snake-oil in the detailing industry as well as how to persevere and the importance of continuing during hard times. We also discussed some tips around clarity and win-win mentalities and how this can boost your sales and provide more value for your customers.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed how to actually make a sale by using the common-ground tactic which you can combine with your OrbisX CRM to unleash some sales magic. We also discussed mentorship and finding, utilizing and taking advantage of the right mentors.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed getting advice from business owners vs. detailers, the debate about if it matters if you are a detailer or a business owner as well as some incredible tips for generating more sales using sympathy and refocusing your efforts towards saving minutes instead of counting pennies.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we spent some time diving into what keeps us motivated with an abundance of negative posts online and how to overcome and avoid these negative convos. Then we discussed some pet-centric marketing tactics that Shawn is implementing in his business accompanied by a free mini-book that explains the marketing roadmap you can follow. We finished off with a discussion of how creating a steady beat like drums can ensure you have long-term business success like what Marty has established.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we spent some time catching up and then talking about pricing formulas, what to charge and how to create better processes that justify higher price tags.The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we talked about some fun stuff and returning to work after Marty's trip to Brazil as well as Shawn's power outages. We then transitioned into a great book review and a discussion around hard looks in the mirror to ensure you are on the path for success and how a crucial 6 seconds can protect your business communications.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we talked about Marty's recent adventures in Brazil where he is currently working and enjoying the weather, local beers, fresh fruits and concerts. This conversation led into Shawn's tip about what we can learn from migrating birds to help discover new pockets of customers and how to target post-event customers by piggy-backing off of the marketing done for a local event.
Marty shared some wisdom on the work it takes to get to where you want to be and how you should play the chess game of life like a building a bamboo garden. The necessary toiling and time commitment required to achieve success are often discounted by new entrepreneurs and Marty helps put things in perspective with an actionable plan.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we talked about a strategy called the Blue Ocean Strategy and how you can use this ideology to separate your detailing business from crowded marketplaces to reduce costs and dramatically increase profits.
We also had a great discussion about passion vs. enjoyment and how you need to become an apex predator in business to succeed. Our conversation continued with some additional animal insights that highlighted the similarities between the animal kingdom and entrepreneurship. We finished off the podcast with a discussion about McDonald's Coke vs. other Coke and how the little details can take your business to the next level.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we talked about a strategy called ABT to produce highly effective content and ads so you can close more deals.
We also had a great discussion about artificial intelligence and the ChatGPT AI and the OrbisX AI and how these amazing platforms can enhance your business, streamline your work and marketing while generating sales on auto-pilot for your detailing and ceramic coating business.You will learn what exactly AI is, what it does, how it works and most importantly, how you can take advantage of it and harness the massive power of artificial intelligence to grow your business.
The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
What do Koala bears, venus fly traps, lions and giving tips have in common? Well we deep dive into some pretty interesting conversation that ties these together with helping to achieve business success. Stay tuned for a super tip from Shawn on Masterminding that is followed by a contest that you can win some amazing stuff just from participating. The Off the Clock Show where our bouquet of tips can help your detailing business achieve new heights of success. OrbisX CRM for detailers.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we talked about how consistent efforts will yield the most success with some examples for marketing as well as some tips we can learn from fire ants and working together to achieve success. We also discussed some long-tail SEO secrets and how to achieve high rankings with ChatGPT and some creative and strategic blog creation tactics. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we talked about how to seize opportunities and not live with regret, tips for getting more reviews, the 55 - 5 Rule for better time management and how to use a clever tactic from dragonflies to do better marketing and cut through the noise online to get customers. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we shared some thoughts on the industry as a whole and the information that seems to be stuck in recycle mode. We also had a great discussion about a new form of KPI after Marty found some old photos and more in a box from his 20s. In the final segment Shawn shared some rapid fire tips you can implement in your business right away to generate more sales and help solve problems by utilizing creative thinking and developing your problem solving skills as a whole instead of focusing too much on one specific problem. This way you can use your problem solving skills to tackle whatever life throws at you. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
Podcast discussion on The Detail Solutions Podcast about the 3 R's.It seems that reviews, referrals and returning clients are more important now more than ever. How do we get these 3 R's? CRM's are a big help of keeping track of your clients and being able to notify them of deals or when they should return. Building good relationships with your client will help you with all 3 as well. Doing a business training or selling class also can help you with the 3 R's. Our guests tonight know all to well how to answer the questions. Shawn Gervais with OrbisX and Luke Wilson of Wilson's Auto Detailing are her to answer these questions.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean we discussed some great marketing tips for finding the right mini-cultures within your area that you can tap into and piggy-back on their sense of pride and community in order to harness the power of word of mouth to go viral... well at least in that community and to create the right message for your target audience. We also talked about identifying the right elements and components within yourself and your organization to ensure your business has staying power and didn't just "get lucky" with one hit wonders or the "right economy" etc. as we saw during the pandemic in the detailing industry. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
Today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean was a quickie but packed with valuable info. We discussed some great marketing tips you can use to find opportunities in the voids with focused marketing when everyone else is screaming the same message you can take a different path that is free of noise. We also talked about the importance of delivering on what your ads promise and customer feelings if you don't. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about some great marketing tips and how to deliver hero-focused marketing based on the new Super Mario Bros movie by putting the solution and customer first in your marketing messages as well as the "Feed the Meter" ideology from the book Unreasonable Hospitality. This marketing tip helps distinguish your business as a true industry-leader in the hospitality industry we are in servicing customers with more than just service. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about some marketing and networking lessons learned from a Vineyard that Marty visited as well as how car magnets and A-Frame signs are a necessity for your business signage. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about about CARFAX, egos and pride and how Shawn's floors don't pay commission and the best way for mobile detailers should strucutre their appointments to avoid driving all over the place and wasting time. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
I sat down with The Small Business Safari, for a hearty discussion about sales processes and some invaluable insights for any small business owner.
GOLD NUGGETS:
(03:01) - Shawnâs Bio
(13:47) - Measuring Start-Up Costs
(28:17) - Secrets of Process Building
(38:10) - Building a Tailored Sales Experience
â The Small Business Safariâ Â (â https://safaripodcast.com/â )
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about how micro-bursts of content can help fill your funnel better by capturing the attention of modern conusmers and how you should relax your booking limitations to welcome new business because you may be missing out on some opportunities. Marty also opened up a great discussion about how grinding in your business will ultimately lead to failure as you are just treading water. We also hinted towards some upcoming giveaways and showed off Shawn's new "Just the Tip" shirts exclusive to the creators of the Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about the Region Beta Paradox and how to get passed the passable zone by making things worse and how this can skyrocket your business into the next level and keep the wheels of sales moving forward with momentum. We also dropped some tips on how to recognize, adapt and take advantage of the cyclical nature of life and business so that you can avoid pitfalls, snatch up opportunities and use your perspective and wisdom gained over the years to keep crushing it and avoid going out of business. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about the importance of inventory tracking in your detailing business and how the artificial intelligence in OrbisX can help your business stay on track, reorder in time and keep enough supply on hand to ensure your business runs smoothly. We also dropped some tips on which type of content works well on Instagram based on a quick test that we did comparing posts with and without sound. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about how to make more money detailing with financing and seat colors as well as how to plant the right seeds to yield the right results. We also played a quick ice breaker game before jumping into a controversial topic about undercutting in the detailing industry and the theory of the race to the bottom with pricing. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about some bumpy roads in Canada, headache tax, how to think about tasks and priorities using the Significance Calculation in order to multiply your time. The tips kept coming as Marty shared a new product idea launch that highlights how finding something you enjoy that your customers enjoy can lead to the best relationships and most importantly more sales. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about a bouquet of tips from Shawn and a wiggly worm from Marty that can help your detailing business run more efficiently as well as how the Coffee Crisp chocolate bars can help you connect emotionally with your target audience in order to sell more services the right away. Marty also shared some solid advice about selling peace of mind and how the sales process at dealerships can help you sell more at your detailing business with the right approach. The tips kept coming as Marty and Shawn shared thoughts about detailing for Uber drivers and some strategies of how to profit on this multi-million dollar segment of the detailing industry. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about two very controversial topics: car washes and friction in your sales and business. The tips kept coming as Marty and Shawn shared examples and real-world strategies of how to get more customers. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we talked about everything from igloos to alcoholic restrictions on beer in Ohio to how you can market your business like a boss by utilizing the Burger King moldy burger strategy and promoting with As Seen on TV labels. The tips kept coming as Marty and Shawn shared examples and real-world strategies of how to get more customers. Just the Tip on the Off the Clock Show is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, it was just me (Shawn) as Marty was tied up with some new product distributors (smart detailers who started using and selling his hyperClean line up) and I shared a tip on how to collect little details from your customers to create big opportunities with customers and differentiate your business. We are actively employing this in our business right now at our detailing shop and the results have been extremely positive. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss our fav cars from movies, Chinese beer and what to do if you feel ghosted or during quiet times with customer communication. The tips kept coming as Marty shared a strategy of how to merge into new lanes in business that can open up some great opportunities. As usual, Shawn went beyond just the tip and shared a strategy that his shop is about to utilize to get more specialized leads for his auto shop. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss the importance of learning to pivot and predict when the market is changing and how not doing so can spell failure for your business. We also discuss the importance and key differences of a true brand and how to create an exceptional business by doing consistent things differently that become associated with your business so customers will pay a premium to buy from your business because they believe in the brand. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, it was just me (Shawn) and Marty joined in spirit as he was unavailable. I shared some interesting insights shared by Seth Godin around how to change your marketing message to deliver the right message for your customer. Hopefully this quick tip on the Just the Tip segment inspires you to take a deep look at your marketing and services to see areas you can improve where you are selling mice-flavored cat food when it should be tailored to the customer in a way that they can relate and more importantly get excited about. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss New Year's resolutions and why you should be the Bison in your business and not the Cow. We also talked about the word of the year "Experience" and how you can use this to build a better, more memorable business. Continuing our discussion we spoke about the importance of fun in your business and the importance of scarcity. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean were joined by guest Darvill Darren from Resurrection Auto Detailing - Tint & Protection. We had a great chat about some funny posts we've seen online, life after COVID and some Christmas games fun. We discussed the concept of Choices Paralysis where your sales may be sufferring if you are offering too many choices to your customers. We also talked about how you should communicate effectively with your customers to land more deals and how you should take the time to celebrate YOU and the fact that you get to do what you love everyday. This belief and feeling can then transfer to your customers and your business will be better off for it! The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we had a great chat about gift cards for your detailing business as well as some marketing tips during slow periods and how to determine who your customers really are by paying attention to the two most crucial times they tell you everything you need to know. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we shared some funny stories as well as some great info on how to manifest your dream business and what to do in crisis mode if something bad happens. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we had a special guest, Tomas Keenan, author of Unf*ck Your Business, join us to talk about core values of a company, mission and purpose and why it's soo important in business to understand your Why. Â
Tomas Keenan is best known for his humble beginnings and lengthy career as a custom car audio installer. He is the epitome of a technician turned CEO. After co-founding Top Class Installations, an industry-leading GPS Tracking and Dashboard Camera installation provider, and growing it to a 7-figure business, Tomas moved into the coaching space as a high-level business and success coach for other industry leaders and business owners.
Tomas also chimed in on the Just the Tip segment of the Off the Clock Show with Shawn during a discussion about controlling your calendar and knowing your time's worth and true value and how that corresponds to your booking schedule for customers. The just the tip segment is brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we had a great discussion about the Happiness Advantage and how disrupting the industry will lead to copy-cats but it won't matter because you are the innovator. We also discussed ways of dealing with picky customers and how you should let customers "backstage" to show them your processes to build a better relationship with them and show them the ins and outs of your business and why choosing you will be the right choice. Â The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we had a great chat sharing some fun stories over the weekend as well as my day of putting out fires (one of those days haha) and how to handle it as an entrepreneur. We shared some tips on how to be fast and why fast always wins as well as how to avoid doing too much in your ads that make you invisible instead of gaining attention for your detailing business. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we had a great chat sharing some fun stories, info about social media posting, funny posts and an engaging conversion about how to keep your detailing business busy in a tough economy and some tips and tricks to build momentum for your business during  hard times. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss how to properly invest in  your business, avoid buying things you want before you need and how to break the ice with prospects in a casual way with a sales tip that let's the propsect tell you exactly what you need to say to sell them your services. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we review a flyer designed by a detailer who is looking for feedback on their design while offering tips on improvements. We also discuss why you need to put out - that is put your business out there and make refinements in your marketing and put your business back out in the market again and again. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss some posts we've seen and the falsehood of owning a territory in business as well as why copying others will actually destroy your business rather than lead to similar success. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss some posts we've seen and some copy cats of the Just the Tip segment (haha flattered) as well as how to navigate tough waters in your business and how to sell during a recession. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss some posts we've seen and how they relate to your detailing business and we breakdown how you can increase your sales by selling detailing like a jewelry store and how to avoid attracting flies by putting crap out in the universe along with more tips on sales/marketing and some solid ideas and strategies you can implement right away for your detailing business. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss some posts we've seen and how they relate to your business and marketing and overall just being an entrepreneur with tons of tips on sales/marketing and some solid ideas and strategies you can implement right away for your detailing business. The Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss evolution in your business and how to evolve as a detailer as well as the Peter Principle for staff, job roles and your position in your company on in our segment called "Just the Tip". There were some funny stories shared over the past couple weeks as we return to regular scheduled programming on the show. Â We will be delivering new sales and marketing tips weekly on the Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss sales & marketing tips on in our segment called "Just the Tip". We discuss the right way to build value for your services instead of offering discounts or lowering your prices as well as some tips on how to overcome the "someone does it cheaper" objection. There were some funny stories shared too including a disaster at Shawn's shop Auto World. Â We will be delivering new sales and marketing tips weekly on the Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss sales & marketing tips on in our segment called "Just the Tip". We discuss how you can generate new business in some creative ways for your detailing business as well as how to tackle cleaning glass for cars. We will be delivering new sales and marketing tips weekly on the Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss sales & marketing tips on our new segment called "Just the Tip". We discuss how you can raise your ticket prices and upsells in a down economy with some simple, yet highly effective resources/products available to business owners known as BNPL (Buy Now Pay Later) as well as how to start a conversation with new prospects to generate sales. We will be delivering new sales and marketing tips weekly on the Just the Tip segment of the Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean car care products.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss cancellation fees in your detailing business and whether or not you should charge customers for no-shows or cancels. We also talk about what to do when it rains if you are a mobile detailer while we dropped some gems about business and marketing. It was a fun discussion with some funny stories after the July 4th weekend
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, discuss getting over your fear of sales and how to build your confidence in selling. We also shared some funny stories, played a fun game of some what if questions and discussed Marty's upcoming Ceramic Snow product from hyperClean. If you have a fear of following up or selling your services, this discussion can help you create a plan to tackle that fear and do what's needed to succeed in your detailing business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, discuss detailing groups, recent posts as well as focus and sacrifice. Through sharing personal experiences in building their businesses, learn what it truly takes to manage your business and personal lives to find that sweet spot where you can truly have it all. Focusing in the right areas and sacrificing the right way and the right things can make your future easier and brighter with less sacrifice as you build your empire. It all starts with focus.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss whether or not years matter for coatings and how you should position yourself as a detailer to sell coatings. We also talked about attendance at detailing conferences and the future of these events and how you can utilize creativity in your marketing to make your business recession-proof. OrbisX CRM for Detailers
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss reasons why some detailers are shifting in the market to not offer interior services and why others are capitalizing on detailing interiors. We shared some experiences we went through recently from a bout with hummus and trying to use a vacuum without electricity. Marty also provided some in-depth info on their new bug cleaner and we touched on some of the negativity and divisiveness going on in online groups between detailers with different schools of thought on the coating sector of detailing. It was a great chat and welcome return after a week with no power following the massive storm that struck the city where Shawn lives - leaving more than one hundred thousand residents without power for over a week.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss the future of detailing as robotics, automation and technology continue to improve. We drop some hard-hitting ideas and concepts that are sure to be seen from different points of view and may even seem scary to some that are stuck doing things "the way they've always been done" but the reality is that the future is always advancing faster than most businesses can keep pace with and it's important to consider the direction that the detailing industry is moving.Â
This was a great discussion with various points of view that may not be for the light hearted. Grab your favorite drink and enjoy!
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss the concept of chasing perfection that holds a lot of detailers and ceramic coating installers back in their business. We also had a great convo about how to add new services to your business while minimizing headaches and barriers to entry with new vertical niches in your detailing business and using the OrbisX CRM to help automate your processes and act as another employee to help free up your time.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss shooting your shot and starting a detailing business or working for a detailing shop as well as the challenges faced by business owners and how to overcome them by utilizing optimization and tools like OrbisX CRM for detailers. This episode stems from a discussion Marty had with one of his customers who is working at a shop that is closing down and this detailer is unsure if he should branch out and take the leap to start his own shop or get another detailing job. Great discussion with some tips, tricks and insights into how you can make sure you are a success in business and start off on the right path - whichever direction that happens to be.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss burning out and feeling overwhelmed in your detailing business as well as how to integrate upsells into your sales process and when and how to position your upsells for the greatest chance of success. We also shared some funny Easter weekend stories and laughs and tears about a story involving a squirrel.Â
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss discounts and promos and whether or not you should offer discounts in your detailing business. It was a great discussion with some great tips on how to handle price negotiations with customers and how to properly implement discounts in your business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss how to deal with no shows and how you can prevent them, hiring staff and how to take time off from your business and we debate whether or not paint correction is necessary before a coating application. It was a great discussion with some great tips and knowledge for every detailer out there!
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss the start of the "busy" season for many details, upsells and insurance. Learn what upsells are and how to determine the right upsells for your business and target audience. We also discuss how to transition into upsells during your conversation with customers and the importance of insurance in your business.
On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss how your business should adapt to the new economy to maintain or generate growth and when and how you should take time off and vacation to recharge your batteries. Adapt Your Detailing Business - Off the Clock Show - Season 1 Episode 7
In this episode Shawn Gervais from OrbisX discusses the pros and cons of value-based pricing using fixed or flat-rate values in comparison to dynamic, hourly or unknown pricing that requires quoting everything separately everytime.Â
Marty Hill from hyperClean joins Shawn Gervais from OrbisX for a business review of a fellow detailers business who is doing everything "right" in terms of marketing, shop setup, staff, processes etc. but he is still struggling to bring in customers. During our discussion we offer up some solutions, ideas and talk about potential problems and pitfalls that can be overcome or avoided. We also discussed some marketing tips, strategies to streamline business efforts as well as where to get ideas to implement in your detailing business to improve things.
Today Marty (hyperClean) and Shawn (OrbisX) discuss how to hire a marketing company and what to look for from your marketing company as well as how to streamline mobile detailing appointments.
Should you offer discounts in your detailing business? Join Marty Hill from hyperClean and Shawn Gervais from OrbisX in the discussion about discounts in your detailing business and dealership accounts. Today was a great convo and there is some great advice in this podcast for seasoned and startup detailers. Tune in and enjoy :)
A fun discussion about competition, setting goals and what it means to be an entrepreneur. In this episode, Marty Hill from hyperClean and the Pints & Polishing Podcast sits down with Shawn Gervais from OrbisX to chop it up and have a few drinks.
Marty Hill from hyperClean joins Shawn Gervais from OrbisX to talk about Mobile Tech Expo, marketing and maintenance detailing. Learn some tips and tricks from industry leaders with decades of experience in detailing and business.Â