Helping the Community: Recent Episodes
Broome CRC
Tickets for premium events sell like hotcakes – literally in minutes for some of the wonderful sport and music events that get hosted in WA and around Australia! If you miss out, don’t be fooled by scammers and scalpers when you see offers for tickets on social media, online classifieds and resale sites. Two things to know: it’s always safest to buy tickets through authorised ticket agents, and some event tickets have “restricted resale”, making it illegal for anyone to sell them at inflated price (more than a 10% mark-up). If in doubt, go to official ticket sites, which also have resale pages for individuals to legitimately sell their tickets when they can no longer attend events. Ways to avoid scams: if you’re looking at an offer online, check where the supposed seller is located – if they’re not in Australia, they’re unlikely to be real or have genuine tickets for sale. Another warning flag – if they ask for payment by bank transfer or gift cards, you could be at risk of being scammed. Third tip – if possible, buy with a credit card, and if you think you’ve bought a ticket that may be fake, first ask for a refund; and second your bank may be able to give you a chargeback on your credit card. Listen to our podcast for more information on all these topics.
Many people want to plan ahead for the cost of their funeral, to reduce this burden on their family at a time of much sadness. We talk to Nina Weir from Consumer Protection about some new rules for funeral companies, and options for planning the cost of a funeral. Companies must now be very clear upfront about the total costs of a funeral, so there are no post-funeral price shocks. Price details of each component must be easily available on their website or brochures, and companies can be fined if that information is misrepresented or isn’t publicly available. For those looking to pay for a funeral before it’s needed, the best, safest and simplest option is to save up for it – put your money in a savings or term deposit account, and make sure your loved ones have access to the account details. Prepaid funerals and funeral insurance both have risks. And a reminder, if you were a member of the collapsed Youpla Group/Aboriginal Community Benefit Fund, you can apply to the program set up by the Government until the end of November, for the funeral benefits of members. Listen to our podcast for the pros and cons to help you choose what to do, and more details on all of these issues.
Now that people are travelling more freely again, we look at consumer law and how it protects you when you’re buying travel products – whether it’s flights, cruises, tours, or accommodation etc. There’s even more small print than ever, post-pandemic, and it’s important to read it so you know what your travel contract gives you and doesn’t give you. Like any product, the travel service that you buy must be as it’s described in the brochure, advertising, or ticket. This was highlighted recently when the itinerary of a booked cruise was changed at the last minute. Whilst this may be permitted due to weather for example, in this case it was for proposed boat maintenance and clearly unacceptable for the travel purchased. Fortunately for those passengers, Consumer Protection was able to intervene and the cruise went ahead as originally planned. Again, like all consumer protection, remedies may include refunds or alternative bookings, and always best to talk to the travel provider first to try and resolve issues – whether that’s a travel agent or direct to the airline/hotel etc. Paying by credit card also gives you some protection, but you can always contact Consumer Protection if you want advice or need their help. Listen to our podcast with Nina Weir from Consumer Protection for their travel advice.
We take a deep dive this week into the latest myGov and PayID scams, so you know what to look out for and how to avoid getting scammed out of your money or personal details. Following the recent Federal and State budgets, scammers are straight onto it, sending text messages or phone calls about a one-time payment to help with the current cost of living crisis. This is simply not true! There is other financial assistance that may be available, but myGov will never send messages asking you to click on a link or provide information. The golden rule is log in to myGov directly to check out any messages, only at https://my.gov.au. Don’t click on links of any similar looking web addresses – the only address for myGov is my.gov.au.
PayID is a great way of transferring money easily to someone else’s bank account instantly, using our unique phone number or email address. Scammers are posing as buyers who then say that PayID requires us to upgrade to a business account (no such thing!), which needs us to make a payment to a bank account, with various reasons given. Again, this is simply not true! PayID is 100% free and simple – anyone saying an upgrade or payment is required is a scammer!
Nina Weir from Consumer Protection WA takes us through details of various ways the scammers operate, how to recognise them, avoid them and report them.
When shopping for those special Mother’s Day gifts, it’s good to know Australia Consumer Law is there to back you up – if things are faulty, turn out to be not fit for purpose, or the wrong thing arrives in the post. What’s not covered are changes of mind, and that includes cases where mum doesn’t like the gift or it doesn’t fit! In those cases, talk to the store about their return policies as they still may give you a refund or replacement if the goods are returned in good order. Gift cards are a good option so mum can get what she really wants. They now have to be valid for a minimum of 3 years, but still encourage mum to go shopping sooner than later, just in case the business closes up shop for some reason. And of course, be careful if you’re shopping on line – use reputable online shops and check consumer reviews. Listen here for more information and tips to help make your Mother’s Day gift successful!
In our latest podcast with Nina Weir from Consumer Protection WA, we talk about the newest type of bank scams. As we become more aware and better at avoiding scams, the scammers become more sophisticated with their attempts to trick us. They are using new technology to make scam calls look even more like they are coming from our bank, for example – text messages seeming to come from a genuine bank phone number. More than ever, it’s essential to be wary. Do not click on a link or phone a number that’s sent to you by text. Banks do not communicate that way. Do not follow a request to transfer money to a given account to “keep it safe”. Banks protect our money in our own account – they would never ask us to transfer it to a different account. These are examples of how people are being caught out by bank impersonation scams. Do not feel put under pressure to act – practise the pause, and contact the bank yourself to verify any unusual requests. Listen to our podcast for more information and tips on how to be scam savvy.
This week we talk to Nina Weir from Consumer Protection WA, about the switch from paper bills to email billing. With more and more companies encouraging us to ditch paper bills, and some companies now charging customers for the cost of printing and posting a paper bill, it’s time to make the switch. Take a look at any paper bills you’re still getting to see if you’re being charged for them, and for information on how to change over to email billing. There may be some exemptions to those charges for those on various concessions, or who require a paper bill for accessibility, but check with each company for their position. Email billing has convenience and some security benefits for many people, but also the possibility of scammers tricking us with fake bills, so make sure you always check your bills, know what and when you’re due to be billed, and don’t click on links in suspicious looking emails. Listen to our podcast for more information on all of this.
This week we talk to Nina Weir from Consumer Protection WA, with our regular reminder warning about button batteries – and also those little high powered-magnets that might be stuck on the fridge. To little children, they are bright, round and shiny and easily end up popped in the mouth and swallowed. Both products do enormous damage to our insides. Toys using button batteries must have a child-safe cover on them and Consumer Protection do regular checks in stores, but don’t assume, if a toy is in the shop, that it’s safe! If you think your child might have swallowed a battery or magnet, go to the Emergency Department as soon as possible. Listen to our podcast for more information and tips on what to do and what to look for.
You may not think about consumer rights when buying your next family pet, but Consumer Protection receives many complaints such as pets arriving with significant health issues (due to improper treatment), not matching the description or photo of your chosen animal, or refunds and deposits not being returned when warranted. Pet breeders must supply the animal you ordered, without health issues that aren’t breed-related, and must meet various promises based on pedigree and other characteristics. So it’s important to make sure you buy through a reputable and registered breeder, and if possible, find someone to check them out in person, especially if you buy online – not one wants to encourage puppy farms and other forms of animal mistreatment! If your new pet has a genuine issue, you may be entitled to a financial remedy through consumer law, even if you keep the pet. Like any purchase, this doesn’t apply for a plain change of mind, or for private purchases not through a registered seller. Listen to our podcast with Nina Weir from Consumer Protection WA, for more information and tips, and how to contact Consumer Protection if you do need their help.
Once this week’s cyclone action is over, next week there is a total solar eclipse – a rare event skirting Australia’s west coast. Have a look at https://www.timeanddate.com/eclipse/map/2023-april-20#@-17.965,122.233,5&pin=australia/broome for some cool information about the coming eclipse, including an animation of what it will look like. But our message here is about viewing (not watching) it safely! In Broome, 89.41% of the sun will be obscured at the peak, but still, we don’t stare at the sun for obvious reasons and even at the maximum, 10.59% of the sun will still be visible and will be especially bright. So it’s really important to protect our eyes – using special eclipse glasses that meet ISO-12312-2020 certification, or a home-made pinhole camera, but definitely not with naked eyes, regular sunglasses, phones, cameras or telescopes that don’t have very particular filters. And of course, some glasses and filters will be counterfeit so check them carefully, make sure they’re not damaged, supervise your children, and get your eyes checked out if you over-expose them.
Buying a second-hand vehicle? Make sure you don’t get sold a lemon! Buyers are always advised to get a vehicle mechanical check before making that purchase – now more than ever, with people potentially putting up flood-damaged vehicles for sale. Dealers don’t have to tell you if a vehicle is flood-affected, so ask the question! Other sensible checks include a vehicle history on the PPSR register at https://www.ppsr.gov.au, and checking the dealer licence and registration on the Consumer Protection website. Remember, the same consumer laws don’t apply for private sales. In this week’s podcast with Nine Weir from Consumer Protection WA, we talk about all these things as well as a chat about buy now, pay later cards and how to use these responsibly so you don’t get into financial strife.
Our Valentine’s Day podcast is a reminder not to open our heart to scammers. As more people look for love online, more scammers try to lure us into giving them our money as well as our heart. It’s so easy to have our heart-strings pulled when we just want to love and be loved. The number of people conned is significant – if someone online is genuine, they will understand a wish to stay safe and make sure they are who they say they are. Listen to our podcast with Nina Weir from Consumer Protection to find out about the red flags around online dating – what are the signs of a romance scam, and how to make sure you fall in love and not into a con.
Good news! In today’s catch up with Nina Weir from Consumer Protection WA, we hear how some of the recent flood and disaster-related scams have been shut down as a result of reports to the ScamNet team. We then talk about summer fun, with watery Wet Season topics such as the cautions and precautions for good water safety around outdoor waterways, as well as home pools and swimming pools. And, on the topic of staying safe while having fun, we have reminders about trampoline safety and what we need to know about button battery hazards. Listen to our podcast for a wealth of tips to keep you and your loved ones safe this summer.
The last thing we need in disastrous times are scammers tricking us out of money. So listen up for details of two particular scams doing the rounds, preying on people affected by or donating to those affected by the Kimberley floods. Plus, some great tips from Nina Weir from Consumer Protection WA on what to look out for and how to avoid scams. In particular, be very wary of offers of relief funding and requests for donations through social media. Talk to your friends if you receive strange offers or messages, report potential scams, and check out the official channels such as the Disaster Response Hotline on 1800 032 965 and the hubs set up in Broome, Derby and Fitzroy Crossing.
Generous Australians want to donate to victims of the Kimberley floods, yet it’s important to watch out for scammers who are always ready to exploit such kindness. How? In this week’s podcast with Nina Weir from Consumer Protection WA, we hear how scammers are setting up fake charities and fake social media accounts to target donors. Learn how to check for legitimate charities so your donations reach the right agencies and do some good.
Here are some useful links that Nina mentioned:
List of licensed charities in WA at https://www.commerce.wa.gov.au/consumer-protection/list-licensed-charities
Lord Mayor’s Distress Relief Fund at https://appealswa.org.au/current-appeals/
We caught up with Tom Chapman in his new role with the Department of Local Government, Sport and Cultural Industries, DLGSC Kimberley. Tom tells us a little bit about what DLGSC does to support community organisations, particularly sport and recreation clubs, with their projects, and some of the Department’s other activities. Today, we talk about the North West Travel Subsidy. It’s a scheme for anyone aged 13-18 years in the north west to get funding to subsidise the cost of travelling to participate in recognised inter-regional sports events, representing their club or association. It’s a great financial resource to help ensure our young athletes don’t miss out on the chance to excel at those bigger events. Listen to our podcast to find out about the nitty gritty – what’s available, who’s eligible and how to apply.
In the Kimberley and Western Australia, when we’re buying a car we think about where it might have been regularly used – whether on a mine site or the beach. Now you also need to think flood damage, for cars with Queensland plates that are making their way to WA. Car dealers and auctioneers don’t have to declare flood damage, but they must answer honestly if asked – so ask! In this week’s podcast with Tom Chapman from Consumer Protection WA, we talk about other things to look for – watermarks, checking floor mats and seat covers, and rusty wiring. And the old adage – if a deal is too good to be true, it’s probably too good to be true! Listen for all the details to make sure you don’t get caught out!
The best Mother’s Day gifts are ones that turn up on time, or don’t have to be returned! But if that’s not the case, don’t worry, your gift purchases have the same consumer rights as any other purchase. This week in our podcast with Tom Chapman from Consumer Protection WA, we talk about your options when things don’t turn up on time, the different options whether you’ve shopped locally or online, ideas for various types of gift cards, and as always, things to watch out for so you don’t get scammed. Listen here for all these great tips and information to help make your Mother’s Day gift special.
When a tenancy is terminated, you need to know about the processes and your rights for the end of the rental and moving out. Consumer laws lay down the way this must be lawfully handled – the length of notice, etc. If these processes aren’t followed, there are steps to dispute an unlawful eviction. Also know what might happen (and what mustn’t happen) if you don’t leave the property after a lawful eviction! And if you have to leave a property and have nowhere to go? There are places that can assist such as Anglicare and our local financial counselling service at Broome CIRCLE. For more information about all this, listen to our podcast with Tom Chapman from Consumer Protection WA.
Before you launch into buying a second-hand boat and getting out on our beautiful waters, there are good things to check and know. Boat shops don’t need to be registered in the same way as car dealers, but if you’re buying from a boat retailer, you have the same consumer rights as buying any other goods – it must be fit for purpose, free from defects, and last a reasonable length of time. Not so for buying privately – the same consumer laws don’t apply and it’s buyer beware. Other tips – check the condition of both the body and motor, and also the trailer. And as always, watch out for boat scams if you’re buying online and sight unseen (even better, make sure you get to test the boat out on the water). For more information about all these issues, listen to our podcast with Tom Chapman from Consumer Protection WA.
Do you know who to go to when something goes wrong with a vehicle you’ve purchased? This week’s podcast with Tom Chapman from Consumer Protection WA talks about your 3 rights: “stat warranty” is the statutory cover for a limited number of defects and time; new car warranty is the warranty given by manufacturers including things like safety recalls for all vehicles of a certain type; and consumer law rights are those that you can always turn to – assuring you that your vehicle is fit for purpose and free from defects. So when things go wrong, start where you purchased the vehicle! Listen to get the full details about your consumer protections.
Youpla Funeral Fund (or Aboriginal Community Benefit Fund) has gone broke and is in liquidation. What is liquidation and what does this mean for you? The liquidator’s job is to find the assets and money, work out who is owed money, and how it can be distributed to those people or entities. They are working for you – but that doesn’t mean they’ll recover enough to pay you back. For now, contact your bank to cancel any regular payments, if you were making them – the fund is no longer taking payments and there will be no benefits from future payments. Also contact the liquidator to make sure they have your up to date contact details, sop they can find you if and when they have an update about getting money back. Listen to our podcast with Tom Chapman from Consumer Protection WA for more information, and see the links below.
Liquidator – SV Partners
More info on the Youpla Creditors’ Portal: https://svpartners.com.au/youpla
Email: youpla@svp.com.au
Phone: (07) 3310 2005
For help contact Consumer Protection WA or contact:
Mob Strong Debt Help – phone 1800 808 488
General financial help https://financialrights.org.au/mob-strong-debt-help/
Information about Youpla situation https://financialrights.org.au/acbf/
Always seek independent financial advice before signing up for plans or policies of this nature to see if the costs, potential benefits and risks are right for you.
https://moneysmart.gov.au/indigenous/paying-for-funerals
This week’s topic with Consumer Protection’s Tom Chapman is a general chat about terms and conditions. What do they mean? How important are they and what goods and services have them? Do you think about the terms and conditions that apply to the takeaway pizza that you buy?! Such goods do have “standard form contracts” where you can request variations to what’s on offer, but mostly you take it or leave it. Contracts stating “no refunds” can’t override consumer law when it comes to a major failure of goods and services, but it’s still important to know what you’re signing up for. Take event tickets – it’s smart to know your options, for example if the date is changed. Do those terms allow you to sell a ticket on and if not, how much would you stand to lose or can afford to lose? Listen to our podcast for information about all this and more.
With the price of fuel at record highs, it pays to be savvy about how to find the best daily deal. Whilst prices can’t be capped, Consumer Protection monitor retailers through their FuelWatch legislation and spot checks to ensure price transparency. Retailers governed by the legislation must report their daily price and must stick to that price for the whole day. Log on to the FuelWatch website (https://www.fuelwatch.wa.gov.au/) from 2pm to compare today’s/tomorrow’s prices near you. If the price charged doesn’t match what’s on FuelWatch, then ask in case there’s a mistake, or report the retailer if you have concerns (to fuelwatch@dmirs.wa.gov.au). For details and more information about watching fuel prices, listen to our podcast with Tom Chapman from Consumer Protection WA.
Many of us are noticing rising prices across a whole range of goods and services. Here’s some information about some of the help available – including what Consumer Protection can do and restrictions to stop price gouging on some goods. Price increases in the supply chain are hard, but now more than ever, it’s important to be aware of our consumer rights to make sure we’re not being misled or overcharged for other reasons. Consumer law helps ensure you get value for money. And one upside: increased prices on some goods implies a consumer rights warranty benefit! The more you pay, the longer you can reasonably expect something to last! Listen to our podcast with Tom Chapman from Consumer Protection WA for more information about all these points.
Continuing our car buying theme, this week we hear about mechanical checks to do before buying a vehicle and the differences between buying from a licensed dealer or through private sale. We also discuss different types of warranties – from “stat” warranties and new car warranties to consumer guarantees. Each cover you in different ways (or not, in the case of private sales). New car warranties can be transferred to purchasers and may last for several years, so are worth enquiring about – IF the previous owners have kept up a good service history. Otherwise the warranty may be invalidated. Listen to our podcast with Tom Chapman from Consumer Protection WA for more information about all these points.
Dealers aren’t permitted to sell vehicles that might be unroadworthy or fail an over the pits test – Consumer Protection Compliance Officers can put green stickers on them at the car yard. A green sticker is not green for go! It means the vehicle is unfit for sale and the dealer must remedy defects before selling it. A yellow sticker also means the vehicle is unroadworthy and defects must be fixed and the vehicle inspected to get the defect notice cleared. If you get a yellow sticker or have a major issue shortly after buying a car, it’s worth talking to Consumer Protection for some advice around taking it back to the dealer. These protections don’t apply to private purchases or sales through Gumtree, Facebook Marketplace etc. So wherever you buy your vehicle, it’s worth having it checked by a mechanic beforehand to make sure it’s roadworthy. And if you do have a bad experience, report it to Consumer Protection to help keep the dealers honest by doing the things they’re legally required to do. Listen to our podcast with Tom Chapman from Consumer Protection WA for more information to help you get a car that’s fit for the purpose of driving it on the road!
We all love to feel loved, but what happens when ‘true love’ turns out to be a true scam? Unfortunately scammers prey on our hopes of finding romance on online apps and websites. ‘Catfishing’ is when scammers use a fake identity and photos to lure us in, developing an online relationship over many weeks or even months and declaring love yet never being willing to meet or talk on the phone or a live video call… and then the crunch – a request for money. How to avoid finding yourself on that hook? Listen to our podcast with Tom Chapman from Consumer Protection for all the warning signs, and don’t be afraid to report being scammed – it could help others avoid the same thing happening.
If you find yourself on a tenancy ‘blacklist’ database, how do you get off it and what information is held about you? Your name must be removed 3 years after the original listing, if you pay off any debt within 3 months, or when you turn 18 (for listings under the age of 18). For court order evictions, you can apply to the court to have those orders set aside and then get your name removed from the database. You can’t be listed for any situation related to domestic violence, or for debts during the COVID tenancy moratorium. But if you believe the listing is inaccurate or unfair, you can also apply to have it removed. Listen to part 2 of our podcast with Tom Chapman from Consumer Protection for details on all this information.
Tenancy ‘blacklist’ databases – what are they and what do you need to know about them? Tenancy laws set the reasons someone can be put on a tenancy database – essentially these are upon breaching a tenancy agreement, plus receiving a court eviction order or owing more money than is covered by the rental bond. Estate agents must notify you in advance if they use them, and you should also be given notice if you might be put on a database, with the reasons very clearly stated, so you can object or rectify the situation. Listen to part 1 of our podcast with Tom Chapman from Consumer Protection for details on all this information.
Wild weather and tenancies – who’s responsible for what when it comes to repairs and preparations? What can you expect from your landlord for cleaning up damage and carrying out repairs. But also, what’s your responsibility as a tenant? One thing, make sure you report issues early to prevent them becoming bigger issues. That’s in both the tenant’s and landlord’s interest so they can look after your home and their property. Same goes for both private and community housing. Listen to our podcast with Tom Chapman from Consumer Protection WA for all the details.
Do you still have a defective Takata airbag in your car? It may be one of 700 vehicles licensed in WA that still needs the airbag replaced and the Department of Transport will cancel those licences on 31 January. It’s important to act now, whether your vehicle is licensed or unlicensed, as the airbags are dangerous and more likely to degrade in hot, humid, dusty conditions. Replacement is at no cost to vehicle owners, but you must check your vehicle and arrange replacement with the manufacturer. This can be harder in remote regions but still possible and needs to be done. Look up your own vehicle at https://ismyairbagsafe.com.au and listen to our podcast with Tom Chapman from Consumer Protection for more vital information.
If you want to secure a car that you haven’t yet inspected or test driven, beware of signing a contract as there will be costs if you don’t go ahead and cancel the contract. The good news is these costs are now capped at 5% (down from 15%!), and dealers have to justify what they charge for cancellations. But 5% can still be a significant amount on an expensive car purchase. Tom Chapman, Consumer Protection Officer for the Kimberley, talks about how to check these charges to ensure you’re not being ripped off, as well as possible ways to hold the car until you can inspect and test it.
Christmas is over and you may have received some lovely presents. But what if they don’t work – or what if they’re something you’d never use? How do you return a faulty or unwanted Christmas gift? Can you exchange or get a refund if there’s a “change of mind”? Who’s responsible for postage costs for returned goods? And how do you tactfully get proof of purchase – or are there creative ways of showing proof of purchase? All these questions and more are answered in our podcast with Tom Chapman, Consumer Protection Officer in the Kimberley.
What to do if something isn’t right with a gift? You can ask for a refund if it’s faulty or defective, or if it never arrives in the mail. For minor faults, retailers have the right to offer a replacement. Give them a chance to rectify the order, but for major faults you can get a refund in most circumstances. Don’t worry if you haven’t got the original wrapping, and if you don’t have the receipt, there are other ways to show proof of purchase by you or “Santa”. Listen to our podcast to hear about these and other last minute Christmas tips.
We wish everyone a happy – and safe – Christmas, and on that topic, our latest podcast with Tom Chapman, Consumer Protection Officer in the Kimberley talks about product safety. This includes checking decorations and lights that we’ve boxed up for the year, as well as what to look out for with new decorations. If you’re putting lights outside your house, make sure they are intended for outdoor use, especially with potential wet weather! A bit of thought in advance about toys can also help ensure we stay safe, especially things like button batteries and self-assembly trampolines. Listen to hear details about all these topics.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about Christmas advertising and promotions. Retailers must not mislead us with their advertising, yet it’s important to read the small print in the “up to X% off” and “buy one get one free” promotions. Check what’s rung up at the checkout, and keep your receipts. Gift cards now come with protection against expiry and can be used over multiple purchases. Your consumer rights cover purchases from those engaging in trade but not from individual sellers – make sure you know the difference. Listen to hear details about all these items.
Online shopping is great to find those perfect Christmas gifts, but how do you shop smart to make sure things work out well? You have the same consumer rights with online shopping, although they can be harder to enforce when buying from overseas. Checking if a shop has an ABN is the easiest way to know if it’s an Australian business. Smart online shopping is about more than just the price – checking product and shop reviews from other people may help you avoid disappointment. Make sure you’re using a secure payment option, and know what to do if the order doesn’t arrive or is faulty when it does. Tom Chapman, Consumer Protection Officer in the Kimberley, talks to us about all these things so we know what to look out for.
It can be hard to get on with your life when there’s issues at your place and you don’t know how to fix them. That’s where the new Blurred Borders tenancy law resource kit, or “My Place” comes in. My Place is a set of cards that use visual aids, plain language and storytelling to help us understand some basic legal concepts and processes around tenancy. They show things that might happen, things you can do, and other tenancy topics as simple steps to help you be more effective in your place, whether it’s getting things fixed, or being safe, or knowing your responsibilities. Listen to our podcast with Tom Chapman from Consumer Protection WA to learn more about My Place or go to https://blurredborders.legalaid.wa.gov.au/packs/Tenancy/story-cards to open the story cards.
How much is it worth to prevent a house fire? It’s small things that count with battery-related fire prevention. Batteries are an intense energy source. When that energy is released as heat or fire, it can become self-sustaining and hard to put out. Take care when you’re charging batteries – don’t leave them unattended if there’s no smoke alarm near by; don’t overcharge them; don’t charge them near other flammable objects; and don’t scrimp on cheap batteries or cheap or damaged cables. Listen to our podcast with Tom Chapman from Consumer Protection WA to find out more.
Why talk about scams? In this week’s podcast we chat with Tom Chapman from Consumer Protection WA during Scam Awareness Week. Talking about scams can help prevent scams by making us aware of what actually is a scam – sometimes we don’t realise, or don’t want to admit we’ve been tricked. Let’s take away the taboo so that we can get help if we’ve been duped, and also help prevent future scams for ourselves and our friends and family. Listen to hear some tips about things that can catch us all out.
In this week’s podcast with Tom Chapman from Consumer Protection WA, we talk about ticket scalping and the new laws to protect us from over-priced reselling of tickets. Anyone can now sell on a ticket with a maximum of 10% mark-up. This applies no matter how many times a ticket is sold on – i.e., no more than 10% mark-up on the original ticket price. Listen to our podcast to find out more about the details, such as when ticket terms and conditions state “cannot be resold”, competition tickets, and not accepting offers of more than 10% extra!
This week’s podcast with Tom Chapman, Consumer Protection Officer in the Kimberley is back to scams because the scammers are always looking for ways to hook you in and rip you off! If you get an unexpected call, and the caller threatens or pressures you to act – don’t be panicked into responding. No legitimate caller will harass you. Take your time, have some healthy suspicion, and tell them you’re going to confirm what they’re telling you and check it out for yourself. Scammers have the means to hijack or appear to come from a genuine or named number, so don’t fooled – if they’re legitimate, they’ll be happy for you to verify the call, but if they sound dubious, they probably are.
Our second podcast about buying a home looks at what you need to know and check around documentation. Tom Chapman, Consumer Protection Officer in the Kimberley describes the offer and acceptance process that is used for most domestic sales and purchases in WA, and the two documents involved – the contract of sale, and the joint form of general conditions. These are standard documents but clauses and variations can be agreed and written into them, so it’s most important not to sign unless both seller and purchaser are in full agreement on all the terms. There’s no cooling off period on offer and acceptance contracts! Listen to our podcast to find out more so you’re prepared when it comes to the paperwork for buying your home.
It’s not all plain sailing when you’re travelling on the road this year! With increased tourism in the Kimberley, travellers needing vehicle repairs or parts may experience delays, and that may have a domino effect on their subsequent bookings. If you run into trouble, such as overheating, suspecting bad fuel or other issues, it may be tempting to drive on but with long distances involved, it’s important to weigh up the costs if you do that and cause the problem to worsen. Plus, what to do when fuel prices don’t match FuelWatch. Listen to our podcast with Tom Chapman, Consumer Protection Officer in the Kimberley for more information about the things to consider.
In this first podcast about buying a home, Tom Chapman, Consumer Protection Officer in the Kimberley covers some of the basics. In the current tight rental market, some people are turning to buy their own home. It can be a great option but it’s important to understand both the process and the market. Don’t rush in as it can be costly to back out of a contract. Know who’s who and who they represent – the seller’s agent must act in the best interest of the vendor to get them the best price; they’re not there to act for the buyer. There is a code of conduct though, regulated by Consumer Protection, so agents must disclose material facts – listen to our podcast to find out what that means and other key information you should know before you start house hunting.
With more people shopping online these days, it’s one thing to research the goods you want to buy – it’s also important to research the seller. Be sure to buy from legitimate stores – check their reviews, don’t just go for what may be the cheapest online shop. Make sure you’re happy with the return policy before you buy. If goods are faulty or not as described, consider the time and cost of dealing with returns. And with lots of payment options, some like PayPal, eBay and credit cards have extra protection and resolution methods, while others like the “buy now pay later” services may not be as good for the shopper when things go wrong. Listen to our podcast with Tom Chapman, Consumer Protection Officer in the Kimberley for more information about all these points.
The second hand goods market is great for picking up a bargain – but do your homework because you don’t have the same consumer rights when buying from private sellers. How do you know if a seller is private or a business? It can be hard to tell, especially with online shopping. It’s good to check the seller’s reviews. Are they selling lots of the same item? Do they have proper contact information? Listen to our podcast with Tom Chapman, Consumer Protection Officer in the Kimberley for more information and more tips – and if unsure, dial before you buy. Consumer Protection can give you more advice on what to look out for.
Property tenancy laws are in place to ensure repairs are handled appropriately, but it’s good to know who’s responsible and the timeframes that are reasonable for getting repairs done. This includes urgent repairs for essential services, including when something breaks over a weekend. And consider tenants’ responsibility for reporting breakages and not letting things go un-reported, which might lead to further damage. Tom Chapman, Consumer Protection Officer in the Kimberley, talks about all these points as well as what to do if repairs don’t get dealt within that reasonable timeframe.
Consumer directed care packages enable people to purchase the things they need, including paying for services. Their consumer rights are exactly the same as if they paid using cash or card. We recap on those rights with Tom Chapman, Consumer Protection Officer in the Kimberley. If you’re not getting what you paid for under your package, or feel like you’re losing out, it’s important for you, a member of your family or your support worker to contact Consumer Protection for advice.
It’s becoming easier to travel intra- and inter-state but COVID lockdowns can happen at any time – either at your outbound or return destination, or transit location. We can expect this to continue for many more months, so the key to travel is only book if sudden lockdowns, quarantine requirements or COVID-related cancellations won’t cause you serious difficulties. This includes the time it may take to have your travel refunded. And, like so many things, check the COVID cancellation policy for your transport and accommodation before booking. Listen to our podcast for tips and information about various scenarios of COVID travel cancellations, from Tom Chapman, Consumer Protection Officer in the Kimberley.
This week we discuss rental cars – consumer law protects both you and the hire company. The terms and conditions must be fair for both sides – but you should read what you’ve signed up for, especially when it comes to cancellation, the vehicle being fit for purpose, what to do in case of mechanical breakdowns, and insurance excesses. In remote WA, insurance excesses can be high, so you may want to consider domestic travel insurance to cover that cost. Be aware of changes in liability if you’re going off-road or on the beach in a hire car – again it’s all in the terms and conditions. Listen to our podcast for more detailed information on all these points and more, from Tom Chapman, Consumer Protection Officer in the Kimberley.
A new car, whether brand new or second hand, is one of the bigger investments we make and we want to ensure it gets us safely where we want to go, is reliable and isn’t going to cost us excessively for repairs. There are some simple checks to do before you buy a car, like a $2 PPSR vehicle search, plus guarantees under consumer law if you buy through a dealer. You’re less protected with private sales. If there’s still a statutory warranty on a second hand car, make sure it’s not voided by missing service history. Tom Chapman, Consumer Protection Officer in the Kimberley talks about all these points in our latest podcast.
Have you been wondering why there’s such a long delay getting new cars delivered? Or why second hand cars are so expensive right now? The answer is COVID, but why? And what does it mean for the contract you make with a dealer? Listen to our podcast for more information and advice on understanding dealer contracts and commitments from Tom Chapman, Consumer Protection Officer in the Kimberley.
Do’s and Don’ts with “The Commitment Circle” pyramid scheme. DO know that it’s a scam – you won’t receive lots of money in return for joining, gifting and persuading others to gift. DO know that ‘gifting circles’ are illegal and you could face prosecution if you’re in one! DON’T be afraid to call it as a scam if you or your friends and family get involved – help stop yourself and others losing your hard-earned money. Listen to our podcast for more information and advice on this scam from Tom Chapman, Consumer Protection Officer in the Kimberley.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about product safety for children around the house, pool and elsewhere. There’s a need for constant vigilance and mindfulness to keep our kids out of danger, especially around any water, not just swimming pools. We also talk about securing household fixtures and furniture, including curtain cords, and the dangers of hand sanitiser which needs to be kept out of reach of little hands. Listen to our podcast to get Tom’s ideas on how you can keep the kids in your life safe.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about the annual WA Consumer Protection awards. These inspiring awards recognise and reward people who’ve gone above and beyond to help communities gain better access to consumer protection in everyday situations – such as championing the cause of disadvantaged and vulnerable consumers, or contributing to injury prevention. Some of the award categories are even named after such consumer protection pioneers! Listen to our podcast to hear more and go to https://www.commerce.wa.gov.au/consumer-protection/consumer-protection-awards-winners-and-finalists to read about this year’s winners and finalists.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about what you need to know after a cyclone. Who is responsible for cleaning up damage – tenant or landlord? Factors include the severity of damage and the impact on the tenant’s ability to live in the property. Tradespeople are in much demand at such times, but have caution of blow-ins and unlicensed operators, as well as how much you agree to pay as a deposit. And especially beware of scammers, always at the ready to exploit a situation. Want to donate to help others? Make sure you contribute to legitimate organisations like the Lord Mayor’s Distress Relief Fund (https://appealswa.org.au/). Listen to our podcast for all this and more.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about the interception or “man in the middle” scams and how to avoid them. When scammers hack into email accounts, they can wait in the hope of emails requesting payments, which they then hack and give and false payment details. Minimise the risk of this happening to you by keeping your email account extra secure and always double-checking payment details. Listen to find out more.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about the return to normal tenancy laws. COVID-19 tenancy laws were in place for a year to ensure tenants kept a home during enforced lockdown periods. Now we are back to regular laws, meaning landlords can issue rent increases and termination notices – following proper notice and tenancy regulations. Conversely, landlords must again carry out minor repairs and maintenance when needed. What does all this mean, if you are faced with a rent increase or termination notice? Listen to find out.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about ideas and options for renters as the end of the tenancy moratorium approaches this weekend. There is very limited rental housing available, so some people facing eviction are looking to move in with friends and family – it’s important to check knock-on effects on any existing rental agreements such as maximum number of residents. In other situations, some people may be eligible for residential rental relief if their lease is extended for at least six months. And as always, scammers are around to take advantage of people who have limited options, so take care with alternative accommodation websites and double-check the legitimacy of adverts and rental terms. Listen to hear details on all these topics.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about what the end of the tenancy emergency period means to tenants and landlords. Many people are facing rent increases and possibly evictions at a time when there is a housing shortage. Listen to hear his advice on how to navigate this bumpy transition, with tips on how to negotiate if you’re a good tenant and what to do if you do face eviction.
Get to know some more about Consumer Protection as Tom Chapman, Consumer Protection Officer in the Kimberley, talks about what they do and how they help us, directly and behind the scenes. Hear about their work with industries and education, and the challenges of their role as independent mediator. Sometimes it may need a court to decide whether consumer law has been broken, but Consumer Protection is the best place to start to help prevent, minimise or resolve consumer problems.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about how to handle complaints and issues as a tenant. Don’t wait until your annual or end of tenancy inspection – best to request repairs early. Failure to report small issues that become bigger problems may result in some cost and liability for a tenant. Preferably report in writing and take photos too, so you have evidence of your report. Contact Consumer Protection if you need advice or help getting a timely resolution. If necessary, you can also take your case to the Magistrate’s Court if the landlord has breached your tenancy agreement, but get some legal advice first. Listen to find out more about all these steps.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about Safer Internet Day 2021 – the importance of and how to stay safe online. In particular, be careful what identifying and personal information you post on social media, especially in public groups. You’d be surprised what people can glean from seemingly innocuous details. Plus how scammers get this information and how they use it to hook us in. Listen to find out more ideas on how to stay safe online.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about what happens after big weather – who’s responsible for cleaning up in a rental property, what to do about branches that haven’t fallen but might, and how to avoid the slow build-up of mould during our lengthy wet season. And, worst case scenario, what happens if a property is uninhabitable after a big weather event. Listen to find out what to do and who to contact.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about current scams and how to avoid them. Payment redirection schemes can catch people out when they’re expecting to make a payment, sometimes for large amounts, and hackers have intercepted emails and modified the bank details for transfers. The main precaution is to not rely on email details but independently check bank details before making payments. Also hear about how to recognise fake SMS and calls from scammers pretending to be government services, plus how to report scams.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about the need for Australian Consumer Law on its 10th anniversary. The laws cover things that seem like common-sense but they ensure our rights can be enforced with consistent treatment Australia-wide. Consumer Protection have helped consumers achieve $400 million of redress so get in touch if you’re not getting satisfaction with your complaint! Listen to find out how.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about being prepared for big weather. How do you prepare a rental property for Wet Season events, and who’s responsible for what, landlord or tenant? Can landlords charge for preparations like taking down shade sails? Can a tenant be held responsible for damages caused by wild weather? And the regular question, should landlords give tenants tip passes? Listen to find out more and if you need assistance, how best to contact Consumer Protection.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about Christmas and what to do about presents that don’t arrive, or arrive with a problem – or worse still, aren’t wanted! Do you know your consumer rights for presents that you receive? Do you know when and how you can get a refund? And have you thought about selling or buying any of those unwanted gifts?! Listen to find out more and if you need assistance, how best to contact Consumer Protection.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about Christmas shopping and what to do when things go wrong. If a gift doesn’t work, it’s great if you still have the packaging, but it’s more important to have proof of purchase so you can enforce your consumer rights. So when you’re buying gifts, keep the receipt or a screenshot of your transaction. Plus when you’re shopping online and something arrives damaged in transit, or didn’t arrive, whoever handled the transport or delivery is responsible to act with due care and skill, to ensure the item arrives safely. Listen to find out more and if you need assistance, Consumer Protection will be available right up to Christmas Eve and back the first week in January.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about online shopping with tips to protect your consumer rights, particularly if you’re buying from overseas. Listen to find out how to tell if you’re buying from an Australian business online, plus information about secure payment, what to do if you need to lodge a dispute, and extra advice for buying things online with delivery in time for Christmas.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about Christmas advertising and promotions. Watch out for misleading advertising. Promotions may not cover what you actually want to buy – it’s all in the small print. Just in case, check the returns policy, especially if you’re buying online. Plus some tips for making sure you have Consumer Rights for things that you buy online – private sales aren’t usually covered, such as from individual sellers rather than businesses. Listen to find out more.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about product safety around Christmas and backyard activities for kids. Christmas is just around the corner – if you’re pulling out last year’s lights and decorations, check them for safety and know where to buy replacements that meet Australian safety standards. As the weather hots up, get out those paddling pools but don’t forget to keep them safe, and the same goes for trampolines. Listen to find out how.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about product safety relating to button batteries. Button batteries may look like lollies to a small child and are little enough to be swallowed or be a choking hazard. Battery chemicals can also lead to internal burns when ingested. Listen to Tom’s advice about how to stay safe, how Consumer Protection help ensure products are safe and most importantly what to do if a button battery has been eaten – and that number for the Poisons Information Hotline is 131126.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about lesser known scams that can still catch us out. Be scam savvy about fake rentals, health, charity and fundraiser scams. Don’t fall for miracle cures such as weight loss or vitamin selling schemes. And watch out for tricksters angling for your $600 household electricity credit – that money is safe, it’s going straight to your Horizon Power account as a credit to free up your cash in time for Christmas.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about the difference between consumer rights and warranties. Goods must be fit for purpose and last an appropriate length of time – so even if something is just out of warranty, you may still be able to get a refund for store-bought goods. But you may not have the same rights if you buy through private sales. Listen to find out how Consumer Protection can help you with these issues.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about grocery shopping and using unit prices to save money. Unit prices give you an easy way to compare the price of grocery products – regardless of brand, size or quantity packaging. Smart shoppers use unit prices to decide on the best value for money. Look for unit pricing on shelf labels in most large grocery stores, as well as some online and smaller grocery stores.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about pre-paid funerals. When you choose and pay for your funeral in advance, it’s important to read the fine-print to make sure you get what you paid for – and to protect your family from funeral costs. But the Government has also introduced a new code of practice to ensure your money is protected and your consumer rights are upheld. Listen to find out some of the pitfalls to avoid and some of the things to consider.
Angela Delaney, Regional Services Coordinator for Consumer Protection WA, talks about two scams doing the rounds – one targeting renters, the other impersonating the Tax Office. Scams are usually variations on a theme to try and get your money or your personal details, and the ways to avoid them also follow some simple golden rules. Listen to find out how to be scam savvy!
Angela Delaney, Regional Services Coordinator for Consumer Protection WA, talks about residential tenancies and the COVID-19 emergency period. There’s a lot of information about the extended period during which there can be no rent increase and potentially no evictions. Angela tells us what you can do if you’re having difficulty paying rent, or if you do receive a termination notice. Listen to find out more, plus there’s a dedicated team at Consumer Protection who can help with specific advice.
Angela Delaney, Regional Services Coordinator for Consumer Protection WA, talks about short stay rental accommodation such as Airbnb and Stayz, preparing us for the new registration system that will be introduced by the State Government. This will assist and protect renters, owners and their neighbours. Listen to find out what we know so far, and what protections are available to all parties.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about unsolicited sales like doorknockers and telemarketers. Check out your consumer rights when the sales people approach you instead of you going to them! Find out about the cooling off period with cold-callers, and what happens if someone cancels an unsolicited consumer agreement. Listen to our interview to learn more, plus other information to help you avoid getting ripped off.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about VET FEE-HELP schemes – and “free laptops for free courses” incentives that left many people with a training course debt a few years ago. If you’re thinking of retraining to give you more post-COVID options, you can check if you still have a debt at https://www.studyassist.gov.au/. Listen to our interview to learn more plus other information about how to ensure a training organisation is legit.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about Buy Now Pay Later schemes. Watch out for the pitfalls – you have all the same consumer rights as cash and credit payments, but make sure you can keep up with your payments. These schemes don’t charge interest, but take care to read the small print and details of late fees, admin and other fees.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about scams, particularly relating to identity theft. It's Scams Awareness Week – are you aware of what personal information you give away that can be used by scammers?
Tom Chapman, Consumer Protection Officer in the Kimberley talks about product safety, such as new quad bike regulations from this October. Stay on top of requirements to make your quad bike safe and to attach the “operator protection device” that you'll need from October next year. A reminder too that some recalled dangerous Samsung top loader washing machines are still out in homes. How do you know if yours is one of them? Always report any product that you think is unsafe – your warning could be the one that saves many people, and you may be entitled to a refund or replacement.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about travel cancellations. Who cancels first – you or the travel provider? What are your rights to refunds or credits if travel is cancelled or rescheduled? What’s the difference for travel booked before COVID or during COVID? Know your rights so you can make the most of your current situation and future plans.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about scams that recur at tax time each year – how do we stop falling for them? This year, fresh scams are focusing on coronavirus supplements and early release of superannuation. Listen to find out the tell-tale signs, and what to watch out for to help our friends and family avoid being scammed.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about electronic payments and surcharges. With many shops and traders dropping cash payments, you need to know your rights around fees for card payments, public holiday surcharges. For example, retailers are not permitted to round up prices for electronic payments, or to add on a coronavirus charge to cover new hygiene and safety measures.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about vehicle breakdowns. Getting a tow truck in the remote Kimberley can be costly and tricky to organise – you need to pay attention to documentation, the costs of towing, and what happens after the tow.
Catherine Scott, Director of Consumer Protection WA, talks about her role and Perth's interface with Tom Chapman, Consumer Protection Officer in the Kimberley. Consumer Protection have got your back anywhere in the State when it comes to Australian Consumer Law, motor vehicle dealer and motor vehicle repairer legislation.
Tom Chapman, Consumer Protection Officer in the Kimberley talks about investment scams. What we should look out for so we don't get scammed, and who to turn to if we do. And remember the old adage – if it sounds too good to be true, it almost always is!
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about when things go wrong, in the last of our series about buying a car. What should you do? Who pays for a car to get towed and repaired? What are your rights under extended warranties and standard Australian Consumer Law?
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about paperwork, in our series about buying a car. No one likes paperwork but why is it so important to both read it and document it? Also find out about the Personal Property Securities Register (PPSR) and why you should use it to do a motor check.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about basic considerations for buying a car, in the first of a small series on the topic. What are the key things to weigh up? What are the benefits of buying from a licensed dealer over backyard dealers and private sales?
Tom Chapman from Consumer Protection WA talks about shopping online – such as what to do if something doesn’t arrive. Shop local if possible to avoid any problems and support our town, but if you do shop online (including local shops), here are some tips and advice on how to protect yourself.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about general consumer rights now that shops and businesses are starting to open up. What does this mean for you if you're shopping online, have old gift vouchers that you couldn't use or couldn't take back a faulty product during the warranty period while shops were closed? A reminder about your automatic consumer guarantee rights.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about WA's new Residential Rental Relief Scheme and the grant that is available to people facing money difficulties due to COVID-19. If you are one of those people, listen to find out if you are eligible and what you need to do to apply – which includes making an agreement with your landlord. Applications opened this week, and grants are available on a first in first served basis.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about your rights under the new COVID-19 Residential Tenancy Bill. Tenants are protected from eviction during the emergency period – but don't stop paying your rent. If you're having difficulties paying, talk to your landlord or talk to Consumer Protection. There are free support services to help you. Listen for more information, or visit https://www.commerce.wa.gov.au/consumer-protection/residential-tenancies-covid-19-response
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about scams – pandemics don't stop scammers, they give them more opportunities to rip us off! Here's what to look out for during COVID-19 and keep your money and personal information safe, particularly if you're new to things like Centrelink processes. Remember the golden rules – always use official sites and channels rather than clicking on links. And if it sounds too good to be true, then it probably is. Listen for more of Tom's advice and tips, and for more information, check out the WA ScamNet site at https://www.scamnet.wa.gov.au
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about shopping and consumer protection during the COVID-19 pandemic. How do we all need to behave as consumers, shops and businesses? Tom gives advice so we know what to expect.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks further about your consumer rights during the coronavirus (COVID-19) pandemic. Listen to his advice and information about panic buying, payments for things like gym memberships that are now closed, and how to use the $750 stimulus payment wisely.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about Coronavirus (COVID-19) and your consumer rights. What can consumer protection do about panic buying including pricing of essential products? What are your rights relating to tickets for event, concert and travel cancellations? Tom discusses several scenarios and resources to help sort out cancellations and refunds.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about warranty and consumer law rights. What if goods have no warranty or the warranty has expired? Do you need to pay for extended warranties? Who can help sort out issues when the stores don't? You have more rights than you may know!
Tom Chapman, Consumer Protection Officer in the Kimberley, has advice and information for renters, covering rent increases and calculations; subletting and maximum number of occupants; conditions and responsibilities for keeping pets at rental properties; and who to contact for help as a tenant.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks again about scams on Safer Internet Day 2020 - particularly fake romance scams in the lead up to Valentine's Day. If you're using a dating app to find connection and love, do you know what to look out for to avoid getting hurt by scammers? Listen to Tom's tips to become more savvy and stay safe in the online dating space.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about safety issues in the home and with motor vehicles. We discuss what to do if you experience shocks or tingles from fittings such as taps, as well as what to do if you have, or think you may have, a faulty Takata or NADI 5 airbag in your car. This is particularly important in the Kimberley and you can check your airbag at http://ww5.ismyairbagsafe.com/
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about cleaning up after weather events such as storms and cyclones. Who's responsible for what? What if a property can't be lived in due to storm damage - either temporarily or permanently? Have a listen to Tom's advice and contact Consumer Protection if you have concerns.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about preparation for weather events such as cyclones. Who's responsible? It's not just the tenant. Have a listen to understand your rights whether you are in a standard rental or long-term caravan park.
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about consumer rights at Christmas time, as well as how to avoid getting caught up in fake SMS scams
Tom Chapman, Consumer Protection Officer in the Kimberley, talks about consumer rights at Christmas time.
Tom Chapman from Consumer Protection in the Kimberley talks about changes in tenancy law that will help people living in rental housing and experiencing family violence. Previous laws, such as the cost of breaking leases, impacted people trying to escape domestic violence situations. Removing those barriers such as break lease payments and the ability to change locks can be the difference between life and death for victims of family violence. The new laws enable tenants get support more easily and some of those benefits also flow on to landlords.