The RIMproReport with Tom Adams: Recent Episodes
Tom Adams
The RIMproReport was a weekly show dedicated to the RIM services industry featuring industry news, updates, products and services as well as interviews with interesting industry business leaders, practitioners and experts that ran officially from July 2010 through January 2014. It was hosted by Tom Adams, industry consultant, advisor and coach.
After broadcasting 170 shows of the RIMproReport, we’re announcing a major change to the format of the show going forward.
For the last few years, this has been a weekly show. Going forward, we’ll offer the show as a monthly or even bi-monthly show. I’ll explain more on the show today.
And there’s a couple big industry news items to catch you up on as well.
Finally, we’ll say our official goodbyes to our longtime sponsor.
It’s just a short show today. Enjoy!
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
As web marketing evolves and grows in its importance as a lead generation device for RIM service providers, it is important to know and understand how to improve it in your business.
On the show today, I pull the WebVitality team here at Flourish Press into the RIMproReport studio and put them on the spot. I ask them a bunch of questions related to each of their expertise. This elite team of web marketers talks about what they see and deal with every day specific to web marketing for RIM service providers.
We talk about what constitutes a great website and how to construct it to do the job it needs to do. We touch on mobile compatibility. We discuss the ever-increasing importance of content and some strategy related to consistent publishing. We talk about SEO and pay per click marketing. We even talk about how much it costs to buy clicks to your website and how that demands better design and content. Finally we also spend some time understanding the importance of local maps and directory optimization.
My goal is to help you learn some important information about web marketing.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
The secure information destruction industry continues to grow and change in significant ways. NAID, the industry association, is often at the forefront of the many facets of this growth.
2013 was a big year for NAID and the industry, and by all indications, 2014 is shaping up to be another big year for the industry. Bob Johnson, CEO of NAID, joins us today to discuss as much as we can possibly fit into 30 minutes. Compliance changes, the work NAID is doing at a legislative level, Shred School and a whole lot more occupy our conversation.
If you are in any way involved in the information destruction or shredding industry, this show will be meaningful to you.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year.
When you know the history and context of what happened in our industry, you can be aware of the possible trends and what may happen in the year that lies ahead.
We’ll chat about the major acquisitions, the key executive moves, and some of the peripheral trends that are shaping the industry in 2014.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Our guest today is part of the family in one of the most well-known family businesses in the greater RIM and shred services industry.
Bowman Richards is Vice President at Richards & Richards of Nashville, TN. Bowman is the eldest son of Steve Richards, an industry icon. Today we talk to Bowman about growing up in a family business. We discuss the benefits and struggles of this kind of environment from his point of view.
During our discussion, Bowman outlines a very insightful set of items to consider if you are thinking about bringing your kids into the business with you. His perspective makes these ideas incredibly valuable.
We also get caught up on the latest industry news.
Enjoy the show. And Happy Holidays.
This will be our last show in 2013.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This is the fourth and final installment of our RIMproLive Europe event, which was recorded onstage at the European Information Management Conference. NAID-Europe and PRISM International hosted this event in Amsterdam last month.
You’ve had a chance to listen to my interviews with Anthony Pearlgood of PHS Data Solutions, Marc Delhaie of Iron Mountain France, and Dennis Barnedt of the Oasis Group in the last few weeks.
Today, you’ll get to hear the final part of the keynote event when I brought these three leaders together for a spirited roundtable discussion. We chatted about a number of topics, many of which will be of immediate value to you.
We also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This is the third installment of our RIMproLive Europe interviews which were recorded on-stage at the European Information Management Conference. NAID-Europe and PRISM International hosted the event in Amsterdam last month.
You’ve had a chance to listen to my interview with Anthony Pearlgood of PHS Data Solutions and Marc Delhaie of Iron Mountain France in the last couple of weeks.
Today, you’ll get to hear the third and final interview of the keynote that I conducted. This week, you’ll hear from Dennis Barnedt, the CEO of the Oasis Group based in Ireland. Dennis is also the founder of Access in the US. Dennis has such a valuable perspective on the industry that any time you have a chance to listen to him, it’s well worth it.
Dennis discusses value drivers in RIM, the important metrics in the business, and as a lot more. This is really valuable stuff!
We also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held a couple of weeks ago in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe.
Last week you got to hear the first of those interviews with Anthony Pearlgood of PHS Data Solutions.
Today we’ll meet Marc Delhaie, the Managing Director of Iron Mountain France. Marc has been with Iron Mountain in Europe for 10 years and has also served as VP Sales for Europe. Marc has great perspective and insight based on his role with Iron Mountain.
There are a lot of great things to learn from this interview.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held last week in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe.
Over the next few weeks, I’m going to replay the interviews.
Today we’ll meet Anthony Pearlgood, Managing Director of Data Solutions for PHS Datashred, PHS Records Management and Capital Capture. PHS runs 14 shred sites, eight record centers and two scanning bureaus mostly in the UK, but with operations in Ireland, Holland and Spain as well.
There are a lot of great things to learn from this interview.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
In our industry we talk a lot about disaster recovery. We sell our services as a way to prepare for it. But what if it really happened to you? What if you had a major flood? What about a sprinkler system failure? Are you ready for that?
Or what if a client of yours called experiencing the same thing? Do you have an immediate plan of action you could take? Would you know what to do?
We’re going to talk about all those things today with Mark Rocco, Vice President of Document Recovery Services with BMS CAT. Mark is a seasoned veteran in the recovery of documents, data and media. He’s been involved in recovering documents from major plane crashes, hurricanes, floods and more.
Mark describes the process BMS CAT uses to recover documents, as well as ways to prepare for it if it happens to you or your client. There are a lot of great lessons on the show this week.
There is no news this week. We’ll update you next week with anything new you should know.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
A meeting with his lawyer opened his eyes to a brand-new business opportunity. And after researching it, he launched a RIM service business.
Ron Bush started DRD Information Management back in 2004. Based an hour southeast of Chicago, DRD provides a full range of records and information-related service offerings.
In the interview today, Ron shares his story, but more importantly his perspectives on the business. I love how he describes his business and his beliefs about how to support his clients. Listen to how he articulates what really drives his vision for the business.
Lots of good and valuable information for you today. Plus we’ll get you caught up on the latest industry news.
Enjoy the show today.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week I am pleased to replay an interview I did with Kristjan Backman and Patti Bowles, who own and operate Phoenix Recycling in Winnipeg, Manitoba, Canada.
Their story is one of perseverance, love, and cool ways to make decisions. I think their conversation near the end of the interview about their adventure together is wonderful. And in all this, they’ve created an incredible RIM service business for themselves.
We also get you caught up on the latest industry news.
Enjoy the show today.
NAID CEO Blog Posts about strong-arm HIPAA consultants:
http://www.naidonline.org/nitl/en/blog/100.html
http://www.naidonline.org/nitl/en/blog/101.html
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
You might think that being involved in the hit British TV show The X Factor and hanging with Simon Cowell on the set would be quite glamorous. But for Charlotte Williams, it’s all just part of a great story that eventually led her to our industry.
Charlotte is the PR and Marketing Manager for Shredall & SDS based in Nottingham, England. Shredall & SDS did some pretty cool things before she arrived. But when Charlotte showed up, she brought some focus and direction to the company as well as tactical actions that she shares with us on the show today.
Learn about some of the things she’s done at the company to help them create a powerful presence in the marketplace including earning awards, generating publicity, and focusing on Shredall & SDS’ original success tactics.
Charlotte understands media and uses it to her advantage. You can definitely learn something from her today.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Every business that has created some degree of success in their market has taken specific actions to get them there. If you are willing to look for those clues, you can often leverage them in your own business.
Nate Segall of AccuShred, a full service shredding and destruction services company based in Toledo, OH, has led his company to abundant success. Today on the RIMproReport we learn his story and dig into some of the things he’s done to drive that success.
Nate talks about learning the importance of allowing shred service revenue to stand on its own and not getting pulled into the commodity trap. He talks about the importance of shred drivers in his business. He chats about how he hires those drivers and about a great source for finding them.
There are lots of great things to learn from Nate today.
We also get you caught up on the latest industry news.
Enjoy the show today.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Everyone in the RIM industry has a story and each story is proof that it is possible to become successful in this business.
Today, you’ll hear the story of Don Adriaansen of Titan Mobile Shredding. Don and his partner have built a successful shredding and destruction business in the greater Philadelphia area that includes mobile and plant operations.
Titan has been recognized as one of the fastest growing companies in the Philadelphia area. Don talks about how they achieved that recognition as well as some of the secrets they’ve learned over the years that have fueled the growth they’ve seen.
Don also discusses some of the following things:
• why their drivers get paid in the top 1%
• the value of getting out of your truck to grow your business
• the power of service
Lots of great things for you to learn.
We also update you on the latest industry news.
Enjoy the show today.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
While he never officially left the industry, many are saying that Ray Barry is officially “back” with the recent announcement that he is joining NAID as their Chief Shreducation & Member Relations Officer.
You may remember Ray from Total Training Services, Shred School and more. He was on the board of NAID and served as Board President a few years ago. Last year Ray joined Access as VP of Sales in their Eastern Region and subsequently sold the Shred School brand to NAID.
Today, Ray joins us on the RIMproReport to talk about his new role at NAID. You’ll hear his story, the lessons learned in the last year, and what he plans on doing in the days and months ahead.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This is a replay of an interview I conducted with Dennis Barnedt, CEO of the Oasis Group headquartered in Dublin, Ireland. Dennis is also a Director and the Founder of Access. Dennis has a long and storied career in the RIM world and has become one of the leading movers and shakers in the global RIM services industry.
Not only will you get a chance to hear his story, Dennis also shares the Five Big Management Things that he uses to steer and guide the decisions and choices he makes in the business. These five items he talks about are worth the price of admission alone.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
She’s one of the most known and loved vendors in the commercial RIM industry. She and the company she represents have been major contributors to the advancement of the industry. Fact is, they’ve been in the industry a very long time.
Lori Palmer is the Executive Vice President of REB Storage Systems International, a global racking and storage systems integrator. Despite a pretty tough economy over the last few years, REB continues to grow and flourish.
Lori discusses some of the cool things happening at REB these days. She makes a big announcement about a new, well-known staff member who has just joined the team. She also shares some of the recent trends she’s seen in the industry related to the purchase of racking systems, remediation of existing rack, and global expansion.
We’ll also get you caught up on the latest industry news.
Enjoy the show today.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
With just over five years in the RIM services business, Vince Fuemmeler is doing some really cool things at Information Management & Securities (IMS) located in Mexico, MO.
Along with shredding, Vince has added hard copy records, scanning and imaging as well as software and cloud related services to his suite of offerings. As a relatively young RIM entity, IMS has focused on selling Information Management services, not just paper related services.
Vince will talk about how he founded the company, his beliefs about the direction he’s taken, his marketing approach and a whole lot more.
We’ll also get you caught up on the latest industry news.
Enjoy the show today.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
As mergers and acquisitions continue to transpire in the RIM services industry, the value of a strong advisor and broker becomes more and more important.
Bill O’Shields spent many years as the CFO of Recall, driving their initial acquisitions in the US market. He then went on to build a national powersports retailer through acquisitions before moving into his current role as a Mergers and Acquisitions Advisor and Broker with VERCOR.
On today’s show you’ll learn Bill’s story as well as some of the critical lessons he’s learned along the way. He shares his perspectives on what it takes to be an enticing company to an acquirer. I also talk to him about the process of determining a suitable broker/advisor if you are going to sell your business.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
Richard Reese has been one of the most influential people in the entire RIM services industry. From the time he joined Iron Mountain in 1981 until the spring of this year, Richard led a company and an industry to unprecedented heights.
His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in. While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applause and admiration as well as observation. Success leaves clues, and this interview is full of them.
In this interview I conducted with him early this spring, we learn more of his story, his perspectives on the RIM industry, his thoughts on the current round of acquisitions and then some predictions he has about where the industry is headed in the future. I ask his advice on entering the industry and succeeding in it as an independent operator. We talk about the commoditization of the industry and a whole lot more.
Share this with senior staff, partners and investors. They need to listen to it as well.
Enjoy the show.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
Today is a great opportunity for you to get a glimpse into the mind of an IT Director. If you’ve struggled to figure out how to get their attention or sell to them, this show will be very instructive for you.
John Gilbert, Director of Information Technology at Sunfood, a San Diego company that sells organic raw foods and super-foods, joins us to share his experience and perspectives.
He’ll help you to understand what his average day looks like. And you’ll learn how much work he has to do to get your services accepted in his world. He also describes what he considers effective as it relates to the marketing you use to try and reach him. Then he identifies where disaster recovery and data back-ups reside on the list of corporate IT priorities. It’s all very enlightening.
This interview is worth listening to and sharing with any of your staff who try and sell data protection or vault-related services. You really can’t afford to miss it.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
He got his start in his family’s moving business until his Dad showed an interest in records storage in the late 1980’s. After mapping out a detailed business plan and a small $20K loan, William (Bill) Palisano started Lincoln Archives in Buffalo, New York.
This year will be Lincoln Archives’ 20th year in business! Since it was founded, Lincoln Archives has had “one goal and one purpose” which is to protect their clients’ organizations by safeguarding their information. They store it, back it up, restore it, and destroy it. Many companies protect information, but fewer provide solutions.
Hear all about the challenges and benefits of owning a family business this week on the RIMproReport.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
He started out as a teacher until he was laid off and got a job as a temp worker with a record center. Over 20 years later, he now holds a doctorate that deals directly with the RIM industry professionals.
Dr. Michael Huff has over 26 years of hands-on operations, management and consulting experience in the records and information management industry. Currently, he serves as Vice President and Privacy Officer at File Keepers, LLC in Los Angeles. He holds a doctorate in Organizational Leadership and a master’s degree in Clinical Psychology—his doctoral dissertation topic is related to the Emotional Intelligence of RIM professionals. Dr. Huff has also served as President of the Greater Los Angeles ARMA Chapter in 2008/2009. Additionally, since 1995 he has worked with nonprofits and local government agencies to provide career aptitude assessments to underserved populations in Southern California.
On the show we discuss Michael’s reasons for this intensive study of RIM professionals, his findings and more importantly, what it all means.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special thanks to our Exclusive Show Sponsor, O’Neil Software.
One of the few entrepreneurs in Kenya, our guest today is Marilyn Kamuru, the founder and managing director of eManage Africa.
Based in Nairobi, Kenya, eManage Africa is a leading provider of records and data storage. They use industry-leading records management software and processes to provide an automated, secure environment for your records.
Marilyn was born in Kenya and spent most of her life in the U.S. and Canada. Seven years ago, she left her career as a lawyer in New York to start eManage Africa in 2006. She was a pioneer in Africa, as she had to change the way people thought about the records storage industry. Hear her story and much more on this week’s episode!
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
A veteran data industry service provider, our guest today is Tim Goodwin, the founder and CEO of The Data Center.
The Data Center, which is based in Rockford, IL offers a full range of data protection services. Tim made a strategic decision years ago to only service clients with data focused solutions. To this day, that has not changed. The Data Center has evolved into co-location, cloud services and disaster recovery consulting as they have grown.
Along with Tim’s story – which is instructive on it’s own – Tim discusses his philosophy of selling. This show should be required listening for anyone selling any type of RIM services, not just data.
“Always try to put your best foot forward” -Tim Goodwin
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Our guest today has actually been involved in Watergate, Whitewater, and Worldcom but not in the way you might expect. He’s done detective work with the data.
Chris Muller got his start in 1978 when he was in charge of software development for a financial printing company. The things he learned there were the seeds to the birth and growth of his current business.
As the Founder, Owner and CEO of Muller Media Conversions Chris spends his time extracting and translating data from old media. This might mean something as simple as moving old data files to a new operating system or as complex as trying to discover what data is housed on an old media tape, creating a method to decode it and then translate the content to a readable and convenient format.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
He’s been part of our RIM world as the owner of a records management business and also a shredding and destruction business in Cincinnati. So, he’s one of us. But while still deeply connected, those businesses are no longer a part of the equation.
Now, Will Scott is creating some seriously cool results as the Inventor, Chief Designer and CEO at BlegalBloss, a company he founded and leads today.
Will has revolutionized the cardboard box industry with numerous patents and innovative approaches to making life easier and more people friendly with his inventions. His design concepts include better ergonomics, efficiency, security and a lot more. His Boxie records storage boxes are now crowding out some of the most established box brands in the world on the shelves at over 2700 retail stores including those run by Staples and OfficeMax.
Will is one of the most passionate and focused visionaries I’ve talked to in a long time. I wanted to have him back on the show to share how far he and Blegalbloss have come in the last couple of years. It’s really an amazing success story.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
The silver recovery business has often been tarnished with a bad reputation. But there are those who have worked to change the perceptions and deliver a reputable service over the years.
Lon Rudnitsky, the Film Wash Partner at Pyromet grew up in the silver business. He knows the silver recovery industry inside out. As someone actively involved in it, Lon sheds some light today on what the silver recovery process entails, how companies like Pyromet and others like them work, as well as the ways you can help your clients know the legitimate silver recovery companies from the scammers.
But, even more importantly, as the ongoing purge of massive amounts of x-ray film from medical institutions takes place over the next few years, it is important for you to know how to leverage it to your advantage. My interview with Lon should help you with that.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Whack-a-mole. You know the game where the mole pops its head up and you have to hit it as quickly as you can? Do you feel like your business world looks a lot like that?
There is a better way! You can systemize your business so it will grow and flourish without sucking up every ounce of energy you have and every minute you possess.
Sam Carpenter used to run himself ragged as the President of Centratel, one of the largest commercial telephone answering services in the USA. He then discovered the power of systems and everything changed for him and the business. Sam went from 80-hour work weeks down to just two-hour weeks while at the same time multiplying his income 20-fold.
Once he proved it, he wrote a book about the systems and processes he instituted at Centratel and outlined how to make them work for other business owners. I discovered the book a couple of years ago and devoured it. We then implemented systems into our business and it changed things dramatically for us too. The book Sam wrote is Work the System: The Simple Mechanics of Making More and Working Less.
Today on the RIMproReport, I am honored to have Sam Carpenter join us to talk about how you can escape the frustrating world of putting out fires and reacting to the whack-a-mole existence and create a business that works for you.
As an added bonus, I purchased 20 books from Sam to give away on the show today. All you have to do is share this interview link with other business owners on your social media platform of choice, then send me an email to request a book. Please include your mailing address as well. I’ll send the book to the first 20 who respond.
If you want to learn more about Work The System, download the pdf version. To learn more about how you can implement Work The System processes into your business, visit www.WorkTheSystem.com.
We will also get you caught up on the latest industry news.
Enjoy the show. It’s incredibly good.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This show will likely put some serious and well-warranted fear into you. My hope is that the energy of your fear gets quickly translated into preventative actions to ensure you don’t end up in hot water or even on the wall of shame.
The topic…protecting the electronic data that you touch in any way, shape or form.
Angie Singer Keating, the CEO of Reclamere, got my attention when she started talking about the risks we face as service providers in the RIM world as it relates to data, our own computer, data security systems, and the implications we face if we are not demanding the same type of security processes and procedures we do with the physical data we deal with on a regular basis. Fact is, we are more at risk digitally than we are physically. So get ready to be scared into action.
This show might just save your business life.
Here are some of the things Angie mentioned during the extended interview today.
HHS Office of Civil Rights Audit Protocol (Critical to self audit, especially security section)
NAID 2013 Security Threats & Trends (PDF download of Angie’s presentation from NAID)
The will be no news today to allow for this extended interview.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
If there was ever a place to learn about the importance of records, it’s in a hospital. Our special guest today leveraged her experience as a nurse and then as a medical consultant and educator to then start a record center. You can hear the rest of this story on the show today.
Gail Bisbee is the Founder, President and CEO of Confidential Records Management based in New Bern, NC. Not only has Gail grown a very successful full-service RIM business, she is in big demand as a consultant and guide to numerous other RIM service providers. Her unique expertise in HIPAA related issues, her extensive experience in scanning and her willingness to help others makes her extremely valuable to know and learn from.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Being “first” at anything is a major accomplishment. Think of the Wright Brothers and the first flight. Then there was John Alcock and Arthur Brown accomplishing the first cross-Atlantic flight. (Sorry Lindbergh fans. He didn’t actually make his crossing till eight years after they had.) And don’t forget Chuck Yeager and the first supersonic flight he flew in the famed Bell X-1 airplane.
First matters. No one can ever take away that designation and status once you’ve achieved it.
Our guest today has a history of being first. He’s done it in the shredding industry a few times. Tom Simpson is the President of AAA Certified Confidential Security Corp based in Peoria, IL. Tom and his company were the first NAID AAA Certified shredding company in the world. They were also among the first members of NAID back when it was started. And Tom also drives race cars. (Do you see a pattern emerging?)
Tom is a destruction industry giant. If you are in the shredding business, he’s someone who has paved the way for you and has been instrumental in leadership within the industry. Today, we’ll learn more about him and his story.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This is a shred industry start-up story beginning more than 25 years ago.
Long-time destruction industry veterans, Tim and Paula Oberst of Ohio Mobile Shredding join us on the show today.
You’ll learn how Tim and Paula got started with an incredible marketing campaign, how Tim built his first shred truck and what it takes to get through the tough times. They also talk about building the business as husband and wife as well as adding the next generation of the family into the business.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Jim Booth revisits the show after a year to update us on his new role as the Records and Information Management Practice Group Leader at Brightstone Consulting and Brightstone Insurance.
You’ll recall that Jim was the long-time Executive Director at PRISM International until last May. On the show today we’ll learn more about his transition and the work he is now doing in the industry as a consultant and adviser.
We also discuss his perspectives on the changes that RIM service companies will need to consider as the industry evolves – including insurance, compliance, digital focus and more.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Craig Busch has had a significant influence in the shredding, RIM and recycling world with his line of products and consistent innovation. This includes various types of recycling containers and secure shred collection devices.
An entrepreneur at heart, Craig is the CEO and President of Busch Systems as well as a partner and founder of a number of other related businesses you likely know.
On the show today you can hear his story and learn how he has created and sustained his business success.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On last week’s show we learned the Richard Reese story. We discovered what he did before Iron Mountain, how he got to Iron Mountain and then the incredible success he experienced while at Iron Mountain as it’s President, CEO and Chairman.
In this, the second half of my interview with Richard, I ask him about his perspectives on the RIM industry, his thoughts on the current round of acquisitions and any predictions he might have about where the industry is headed in the future. I ask his advice on entering the industry and succeeding in it as an independent operator. We talk about the commoditization of the industry and a whole lot more.
This show should be required listening for anyone in the RIM industry.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
In 1981, Richard Reese was recruited by Vin Ryan to be the President of Iron Mountain, a small, regional underground records and data storage business. At the time Richard took the helm, it was a $3 million-a-year company. Today, he retires from leading this $3 billion-a-year-plus global conglomerate.
Not only did Richard lead his company to incredible success, he has been instrumental in the leadership and direction the entire RIM industry has taken. His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in.
While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applause and admiration. He is a brilliant strategist and business leader, and I’m thrilled to honor him and his contribution upon his retirement.
Today on the show we’ll share the first half of an extended interview I conducted with Richard as he arrived in Florida to begin his official retirement. In Part 1, we’ll dig into his own personal story and the growth of Iron Mountain. Part 2 of the interview will play on next week’s show. You won’t want to miss it.
We will also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
The Turtle Case brand is a well-known and highly respected product used throughout the data vault and RIM service industry. Given the unique reach of the Turtle Case product into our world, its manufacturer’s perspective of our industry would be meaningful to hear and understand.
Ken Schneider, President of Perm-A-Store, joins us today on the show to talk about the Perm-A-Store and Turtle Case story and to share his unique viewpoint on what he sees happening in the data protection world.
You’ll want to make sure you listen to Ken’s ideas about the very best way to protect tapes and media – even with the use of storage and transport products like the Turtle Case.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
If you are headed to Nashville next week for the NAID 2013 Annual Conference, you’ll want to listen to this show.
Steve Richards is Conference Chair for the March 22-24 event and is joining me on the show today to give you big ole “get ready to come to Nashville” overview. From the event itself to the venue, Steve covers it all. He even gives you specific details about places you can go in Nashville for different types of music, food and a whole lot more. Check out the NAIDinNashville Facebook page as well for further details.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
If you have ever wondered what your prospect might actually think, here is an opportunity to get into her head.
On the show today, we’re going to dig into what makes an office manager tick. We’re going to learn what she does with her day. You’re going to hear what she thinks about you, your sales techniques and your approach.
Sitting in the hot-seat is Kate Norton, the Office Manager at a small law firm in Southern California. As small to mid-sized law firms are the bread and butter client for many RIM related service companies, I felt an interview with someone like Kate would be extremely helpful for you. I hope you learn a lot from this interview.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
An interesting ownership structure, a small marketplace, a diverse RIM service business, recent acquisitions and evident success. Today we learn about the unique story of Kent Record Management in Grand Rapids, MI.
Our special guest today is Greg George, the CEO and one of the co-owners of Kent Record Management. We learn from Greg how this small market company has grown to have a big state presence and acquired more companies along the way.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On today’s show we talk about the care and feeding of shred trucks. It’s important because when your shred trucks are not working, there is no money coming in.
Randy Rauenzahn, Equipment Trainer and Field Service Expert with Shredfast talks about the critical things that all shred truck operators should do to keep their machines humming and producing revenue.
I was surprised to learn about the most important thing you can do to keep your trucks running properly. Listen today to learn more in this interview replay.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Disaster recovery, business continuity and emergency preparedness are some of the important reasons clients use RIM related services. And the better their planning and preparation for the unthinkable, the more likely they are to use even more of those services.
On today’s show, Michael Smith, the President and Founder of Readysmith Advisers joins us. Michael has significant experience and expertise in disaster recovery & business continuity planning. He’s been a practice leader with some of the largest consulting firms in the world focused on this specialty.
A few years ago he left the corporate consulting world to build his own practice aimed at providing the same kind of expertise to the small to mid-sized business sector. As I discover in our conversation, he and his team have built a wonderful “readiness-as-a-service” system for the SMB world that leverages the power of the expertise with the access of an online interface.
We’ll also catch you up on the latest industry news.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
For the first time in RIMproReport history, we have an industry investor on the show.
John Balzer is a Director with the Special Situations Group at Goldman Sachs. John has been involved in working with many of the larger companies as they experience significant growth either through expansion or acquisition. He’s been intimately involved in a lot of deals and knows our industry extremely well.
Today we chat about his history and experiences related to the RIM world. We also discuss his perspectives on the current state of the industry as well as the future of it. He provides some incredibly valuable information for all of us.
We’ll also catch you up on the latest industry news.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
A consummate industry professional, Richard Steed joins us on the show today. Richard is the Vice President of Pacific Records Management with operations in Sacramento, Stockton, Fresno and Modesto.
Richard has been in the industry for 27 years and as a result brings a unique perspective to his role. He has also served PRISM International as a board member and President. Consequently, his knowledge and experience give him extremely valuable insights which he shares with us today.
We’ll also catch you up on the latest industry news.
Note: During the news today, I mention a webinar by Andy Koval of Archive Systems. You can learn more at http://www.archivesystems.com/tealeaves
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
The FileMan, Cary McGovern needs no introduction. A long-time industry sales consultant and start-up advisor, Cary is now “officially” retired. But that doesn’t quench his passion for the industry and his desire to know what is happening.
Today on the show, Cary and I discuss the impact of the acquisitions that continue to transpire in the RIM service industry. We talk about the powerful connection to private equity and the role it is playing, especially related to the acquisitions.
Cary provides an interesting viewpoint that you might not have considered before today. I hope it gives you a broader perspective related to the current industry roll-up that is taking place.
We’ll also catch you up on the latest industry news.
Enjoy the slightly longer than normal show today.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Nate Campbell will exert significant influence on the RIM services industry this year. As the Chief Operating Officer at Access and the new President of the PRISM International Board of Directors, I wanted the chance to speak to him about both roles.
Nate has been in the business a long time. We spend some time learning his story and then dig into his role and short history at Access. We also discuss his vision and goals for PRISM in the year ahead.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
As you start your year, one of the most critical aspects of your RIM business relates to compliance. It is important for your company and non-negotiable when it comes to serving your clients.
On this weeks show, the “HIPAA Man” Tom Dumez, President of Prime Compliance, joins us to discuss the important compliance issues emerging in the RIM service industry in 2013.
We talk about HIPAA, HITECH, PCI compliance and more. We spend some time chatting about something I never even considered that relates to compliance…. your company policy and procedures manual. It’s good stuff. Dont miss it.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Happy New Year! I wish for you incredible success in 2013.
As we begin 2013 it is fitting we spend some time with Joe Malerba, VP of Sales for the Russ Bassett Corporation. Joe is a long time data protection industry vendor and has unique insights on the vault and offsite media storage areas of the RIM industry.
Officially this week, Joe is now the Vendor Liaison on the PRISM International Board of Directors.
I hope you take some time to enjoy the conversation I have with him, especially if you are in the data protection side of the industry or are contemplating it.
We’ll also get you caught up on all the latest industry news.
Enjoy the show this week.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
As we reach the end of 2012, here’s a quick and rapid look at the year behind us. There were a ton of acquisitions, but without listening to the show today, you might forget just how many there were. We cover those and other big industry news.
So join us today for this retrospective look at the RIM services world in 2012.
Enjoy this, the final show of 2012, on the RIMproReport.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software. Be sure to see if you won a prize in the Jingle Bells Holiday Hunt on Facebook.
Today we learn how a privately owned offsite vault and data protection business has grown into a significant player in the full-service, disaster recovery and business continuity space.
Dick Fordham, the Director of Strategy and Marketing for Recovery Point will join us on the show today to talk about their story. Dick discusses the power of positioning and the way they created a unique reason to be the only choice for clients. It’s great information.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software. Be sure to check out their Jingle Bells Holiday Hunt on Facebook.
Scott McNelley is CEO and Founder of Admiral Records Management in Montgomery, Alabama.
Not unlike many others in the RIM services industry, Scott built his record center on the back of his Montgomery, AL commercial moving company, Admiral Moving. But he has found a great way to leverage the value of both businesses to serve each other in very effective ways.
There are some great ideas on the show today that you might be able to adapt in your own situation.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software
Stefan Chorus is the Managing Director of Streff Moving Storage Archive Services in Strassen, Luxembourg.
On the show we hear about Streff and their story. But we also learn about a unique requirement they have in Luxembourg with the finance department of the national government.
Stefan and Streff are also highly committed to being a green company and are constructing buildings to support their beliefs and long term future.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software
John Barwick is the Founder and President of River Mill Data Management in Columbus, GA.
John took an empty warehouse and his entrepreneurial street smarts and built a solid RIM services and destruction business. John describes his overnight shred routes, his critical beliefs about customer service and his recent foray into the medical waste disposal business on his show today.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software
Joseph Coletta is the General Manager of Safe Shredding based in Roseland, NJ. Joe is an incredibly colorful character in the industry. But behind the funny is a shredder with a solid operation in a highly competitive marketplace.
Joe provides us with his own story as well as some of the different ways he has grown the Safe Shredding business.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software
Joe Germinario is the Founder and President of Allstate Information Management based in Patterson, NJ. The growth of Allstate is an incredible success story and a testament to Joe’s entrepreneurial drive and vision.
Today, we learn about how Joe started and built the business and some of the secrets of his significant success.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software
Life has a funny way of dumping us in the deep end of the pool before we know how to swim.
Guy Wilson has had his share of deep-end swimming lessons. Guy is the General Manager of Fort Knox Records Management, a Records and Information Management company which serves all of Australia. Fort Knox is based in Melbourne, Australia.
This week, Guy shares their start-up story and the things he’s learned along the way as they grew from 18 boxes to a national enterprise.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software
Dennis Barnedt is Director & CEO of the Oasis Group headquartered in Dublin Ireland, and Director and Founder of Access Information Management. Dennis has a long and storied career in RIM and has become one of the leading movers and shakers in the global RIM industry.
Not only will you get a chance to hear his story, Dennis also shares the Five Big Management Things that he uses to steer and guide the decisions and choices he makes in the business. These five items he talks about are worth the price of admission alone.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Colm Lane is the General Manager of Lane Archive Technologies (LAT), a full service RIM company with multiple locations throughout the Philippines.
Colm has led the expansion and growth of LAT using all sorts of interesting and imaginative techniques. He talks on the show about education marketing, stealth marketing and aligning with an Integrity Initiative that has been very effective for them. He shares the value of implementing international standards. Don’t miss learning about the live-in emergency response team and a whole lot more.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Can you imagine making the decision to start a RIM service business in a brand new country? It’s a hard enough decision just in your own backyard. Now, imagine making this kind of entrepreneurial start-up decision with no prior record center experience.
Against what many might consider rather unfavorable odds, Florian von Oppenheim set out from the UK to go to China to do just that. And nine years later, the company he started, Databox, is a thriving, records center operation with six locations across China.
You’ll be surprised by Florian’s story. And I hope challenged that despite the odds, pretty much anything is possible, if you put your mind to it.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
What began as a 24 hour a day microfilm and microfiche service company in 1974, has today become a powerful, full-service Enterprise Content Management provider based in Indianapolis.
Tronitech provides a full suite of document management solutions, tools and support. This includes scanning and imaging, cloud solutions, capture software and a whole lot more.
Today on the show I chat with Edward “Bud” Arkenau, the President and CEO of Tronitech and his son, Mark Arkenau, a Senior Sales Executive with the company. We discuss their unique history and the evolution of the company.
We also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Chris Howard is the President of Waterfront Capital, in Fort Lauderdale, Florida. Chris and his partner, Sean Slade have been involved in more than 200 RIM business sales transactions over the years. On top of that, Chris has also owned and recently sold his own privately owned record center.
On the interview replay, you’ll learn more about what is happening from his perceptive in the current round of acquisitions and then how to dramatically enhance the value of your business if you are considering a sale.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Just 23, Trisha Rooney Alden purchased a small storage business as a way to start her entrepreneurial life. In that storage business she bought were the archival records of one small law firm.
Today, almost 20 years later, R4 Services is a incredibly successful, full-service record center in Chicago employing more than 30 staff and managing more than a million boxes. R4 has a full plant based shredding operation and provides the full suite of other RIM related services.
Today you get to hear Trisha’s story.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Today’s story is about entrepreneurial stick-to-it-ive-ness. My special guest today started out in the donut business. Today, she runs a multi-site RIM service company in Mexico City, Mexico. But between the donuts and the records management, she’s experienced success, failure and tremendous personal loss.
Lula Salazar is the Founder and Director General of Pay Per Box, a RIM enterprise with seven record center locations as well as a fileroom staffing business. She employs over 180 staff. While her box storage business might not seem that impressive at just 150,000 boxes, Pay Per Box stores and manages 2,000,000 active files in-house and another 3,000,000 files for clients.
Today on the show, you get to meet this amazing woman who has proven that anything is possible, despite what happens to you. You don’t want to miss it.
We’ll also update you on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Our special guest is Jason Lavender, Founder and CEO of ID Theft Solutions of America. They are doing something pretty cool things to ensure client companies and their client’s staff are protected from identity theft. They are also extending it to support their clients, clients as well.
I learned some interesting information during this interview. I hope you do too.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Today’s show is about a person that looked at a problem in a different way. Not from the shred industry, Steven Hershman faced an identity theft issue that pushed him to shred everything. In the process he discovered that small, desk-side shredders just don’t do the task of shredding like they should.
So he set off in a quest to create a solution. He and his partner, Keith Rettig worked to prototype a self-serve, kiosk-style shred machine to place in grocery stores. That prototype has evolved into a viable, revenue producing machine that is making it’s way in a more dramatic way into grocery stores. The Shred Stop just recently announced a agreement with Safeway to begin adding the shred kiosks into stores in the northwest.
It’s a great story and one that I know you’ll be interested in hearing.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Imagine having the dominant position in a marketplace with your RIM service business. Now imagine that even the big national and international competitors are absent from your market. Then, go so far as to let yourself dream even more and place yourself into one of the most entrepreneurial business environments in the world where your services are not just wanted, but required.
It just doesn’t seem possible, does it? But it is and one company is experiencing it.
DataBank is living that very dream.
Today on the show, we meet and talk to Evan Lever, the CEO and Founder of DataBank, a full service data protection vault located on the outskirts of Tel Aviv, Israel.
Evan tells us the story of getting started, their unique facility and the secrets of their incredible success.
We also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Chad Sorrell is the founder of Archive Logistics, a nine year old full service RIM enterprise he founded when he was 23. The company serves the Tri-City area in East Tennessee, which includes Johnson City, Kingsport and Bristol.
Chad has built an incredibly good business in a very small market. He’s been awarded with a “Top 40 Business People Under Forty” by the area Business Journal and currently sits on the Board of Directors for PRISM International.
On the show today, Chad shares his story of starting the business at 23 and the lessons he’s learned along the way. I believe he is one of the RIM industry’s young rising stars.
We’ll also share some of the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Steve Richards is the President of Richards and Richards in Nashville TN. He is also the President of the new Data Protection Association, a not for profit organization whose mission it is to set the standard for service and education for members of the Data Protection Community, worldwide.
On today’s episode, Steve discusses the new Association as well as the upcoming conference to be held in St Petersburg, FL from October 1st through 3rd.
We also draw and announce the winners of the prizes donated to support our 100th episode last week. Special thanks again to O’Neil Software, REB Storage Systems, Big Dog Shred Bins and Tom Dumez – the HIPAA Man for the generous donations of prizes to make the show something special.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Today’s 100th episode of the RIMproReport was designed to be a celebration of the great time we’ve had doing the show for the last couple of years. And because of the milestone, Ian Thomas from O’Neil Software, our Exclusive Show Sponsor, joins us to chat about it. He promised, that as a way to celebrate the 100th episode, O’Neil would be giving some pretty cool prizes away.
Then, as we were recording the show, a number of other special industry friends called into the studio to be part of the celebration. You’ll discover that a number of them had extra prizes to include for you on our 100th show.
As you listen this week, you’ll learn what it is you need to do to have an opportunity to win one of the different prizes available from some of our close friends.
Here are the official rules to be entered for each of the prizes. Next week on Show 101 we’ll announce the names of all prize winners.
To enter yourself to win any of the prizes mentioned on the show today, please use the information below.
One of Two Google Nexus7 Tablets from O’Neil Software
- Option 1: On Twitter you must follow @Oneilsoft and @TomAdams then create a post that mentions both of the above, plus mentioning the 100th show with a simple congratulations message. To make it easy just click the following link to create the basics of a post for you, then edit as required. >>>Here’s the Prefab tweet
- Option 2: On Facebook, you need to “Like” both O’Neil Software and RIMproReport. Then post something on the O’Neil Software Fan Page wall related to the 100th show with a link to the RIMproReport Fan Page or show website.
If you follow and post on both Twitter and Facebook as outlined above, you are eligible for two entries. Remember to follow and post.
Set of Six GoFetch Bins from Big Dog Shred Bins
- Option 1: On Twitter you must follow @BigDogShredBins and @TomAdams then create a post that mentions both of the above, plus mentioning the 100th show with a simple congratulations message. To make it easy just click the following link to create the basics of a post for you, then edit as required. >>> Here’s the Prefab tweet
- Option 2: On Facebook, you need to “Like” both BigDogShredBins and RIMproReport. Then post something on the Big Dog Shred Bin Fan Page wall related to the 100th show with a link to the RIMproReport Fan Page or show website.
HIPAA Training With Tom Dumez
To be eligible to win the 50% discount on HIPAA Training with Tom Dumez, you need to do one of two things. Or both.
- Option 1: On Twitter you must follow @TomDumez and @TomAdams. Then post a simple tweet that mentions both Tom and Tom, plus mentioning the 100th show. Use this link to make it easy. Just edit to your liking. >>>Here’s the Prefab tweet.
- Option 2: On Facebook, friend TomDumez HIPAATraining and Like RIMproReport. Then post something on the wall of Tom Dumez related to the 100th show with a link to the RIMproReport Fan Page or show website.
iPad from REB Storage Systems International
To be eligible to win the iPad from REB, you need to do one of two things. Or both.
- Option 1: On Twitter you must follow @REBStorage and @TomAdams. Then post a simple tweet that mentions both Tom and Tom, plus mentioning the 100th show. Use this link to make it easy. Just edit to your liking. >>>Here’s the Prefab tweet.
- Option 2: On Facebook, “Like” both REB Storage Systems and RIMproReport. Then post something on the wall of REB related to the 100th show with a link to the RIMproReport Fan Page or show website.
PRISM International has changed quite significantly over the last few months. Not only was there a change in the Executive Director, staff and head office location, PRISM made the transition from a self-managed association team to an association management company run team.
Today on the show we officially meet and get to know the new PRISM Executive Director, Dave Bergeson. As a long time association executive, Dave brings a wealth of experience to PRISM. He brings unique additional expertise that he discusses as well — and it includes monkeys!
Along with Dave’s own story, we discuss the benefits of the new structure for association members, the new PRISM team and their roles, as well as some of the things they will be implementing going forward.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Archive Systems is making things happen. The Fairfield, NJ company is growing at a significant rate and is already located in eight geographic regions across the US, with more to come.
Co-founder and Executive Vice President, Andy Koval is a driving force behind the success at Archive Systems.
Today, he discusses their story as well as some of the beliefs they have related to this industry. We discuss greenfield start-ups in new markets, the acquisition of OmniRIM Solutions – a RIM software company and a whole lot more.
This interview is full of hidden gems.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
If you have ever wondered what the process of selling your RIM service business would entail, this show will be a great way to learn.
Vance Goss started Brazos Records Storage in 1994 in College Station, Texas. In February of 2012 he sold the business to Cornerstone Records Management.
Today, Vance shares the story of preparing, planning and then, ultimately, selling the business. He discusses very candidly some of the hurdles he faced as well as the emotional implications that come with selling your long time business.
There are so many lessons in the show today that will be valuable to you, even if you don’t plan on selling your business.
We also catch you up on the latest industry news.
Enjoy the show. I turned off the clock on this interview to ensure great value on the show today.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
In the city of Spokane, Washington, Patrick DeVries is making things happen.
Patrick is the founder and President of DeVries Business Services, a company that is using the power of diversification in its service offerings to establish an incredibly solid position in the marketplace.
Not only does DeVries provide records storage, shredding, scanning and imaging and the standard RIM related services, they also have a solid courier business, a commercial furniture business and more.
On the show today, Patrick and I discuss the benefits of diversification, as well as the DeVries story.
There is a lots of great information on the show today. Enjoy it!
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Mike Faber is Vice President, Archives Division of JK Moving Services. Mike is a Certified Records Manager (CRM) and is known within the records center world as one of the industry historians.
On the show today we talk to Mike about the value his CRM designation has provided him in selling RIM related services. We’ll also discuss other things he’s learned and experienced in his significant industry history.
And, we’ll get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Michael Hyland is Director of Grace Records Management and Grace Information Management. He has over 27 years of experience in the commercial Records Management Industry. Michael is based in Sydney, Australia and has been instrumental in the continued development of the RIM industry within Australia.
On the show today, Michael shares his story as well as some of the secrets that propelled Grace to grow from 800,000 cartons to over 5.5 million. Through his extensive experience and insightful industry analysis, he currently leads a team of dedicated records and information management professionals at Grace. With operations in seven Australian capital cities and fourteen major regional centers throughout Australia, Grace has definitely created a powerful position down under.
We’ll also get you caught up on the latest industry news.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Joe Nezi is the Executive Vice President of Business Development for Retrievex. Joe is a long time industry veteran known for his role in the meteoric growth of Pierce Leahy Archives.
Today, I chat with Joe about his story, Retrievex and the perspectives he has about sales in the RIM industry.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Shredder Mom is an institution and icon in the Shred and Destruction World. Officially, her name is Evelyn Jefferson and she is the Sales Manager at Allegheny Shredders.
Evelyn has been someone who has helped so many companies in the industry in their start-up or growth stages. And she has a wonderful story to tell about her life in the industry.
We also update you on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Jim Booth, Executive Director of PRISM International joins me on the show. Today is his last official day as Executive Director, a role he has played for the last 12 years, so this show is rather bittersweet.
On the show today, Jim recounts some of the highlights he had over the years and we also spend some time talking about where Jim is headed. Jim has been such a significant figure in the industry I wanted to honor him in this way on his final day.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Jeff Green is the Sales and Marketing Manager for AccuShred in Toledo, Ohio. Jeff is the recipient of a “Top 20 Under 40” recognition, as well as a noted social media leader and expert within the shred industry.
Today we discuss marketing and more importantly, social media. Jeff is not a 3rd party “expert” trying to sell social media services, he’s a practitioner in the industry who tracks the business results of the involvement he and AccuShred gain in social media every day. Today he talks about those results.
It would be helpful for you to watch and observe his Twitter feed @jeffrey_green to see him in action. Or take a look at Accushred’s Facebook Fan Page to see how they do things.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
In the greater RIM industry there are individuals who play a significant role in the start-up or growth of a independent business. In a number of cases this includes non-competitive business owners who share their experience and knowledge. But more often it is industry vendors who generously give of their time, perspective and broad expertise to help in the process.
Today’s guest is no exception. Paul Garfunkel is a Shredding & Destruction Lease Specialist with Intek Leasing. Paul is also the Vendor Liaison serving on the 2012 NAID Board of Directors. But more than that, Paul is known as someone who works incredible hard to help his clients succeed.
In today’s show we discuss leasing and what you should know about it. We also chat about the mistakes people make in financing their equipment and more.
We also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor,O’Neil Software.
Lloyd Williams is the Founder and Managing Director of Shredall and SDS, headquartered in Nottingham, England. Lloyd is one of my favorite marketers in the entire RIM industry.
On the show today, he and I chat about the birth and growth of his business, as well as some of his marketing campaigns.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Scott Fasken is the Owner of Colorado Document Security and is also the 2012/2013 President of NAID.
Scott has a great story to tell about his business and his passion for NAID.
If you’re in the shredding business, you’ll find this interview full of great ideas.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
It’s a special day on the RIMproReport.
Today is Tom Adams birthday and it is also the official launch date for his new book, You Are The Logo.
In honor of this special occasion, a surprise guest host commandeered the RIMproReport studio to interview Tom about his new book.
Normally Tom is the one doing the interview, but the tables are turned on him during this weeks show and he’s in the hot-seat.
Enjoy the show.
FYI: You can now purchase Tom’s book “You Are The Logo” from Amazon in either paperback or Kindle version.
Just use the links below.
You Are The Logo – Kindle Version
You Are The Logo – Paperback Version USA
You Are The Logo – Paperback Version Canada
International Editions in process.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
How would you like a 200 feet of granite as your protective vault walls? Would fully armed security personnel guarding the entrance to your vault be appealing? And even if someone got past the guards, would you be comforted by the fact that they’d still have to get through a six ton, atomic bomb resistant vault door?
Today on the show we learn about one company who has that kind of security. Perpetual Storage is a data protection, digital storage vault located just outside of Salt Lake City.
Jim Nowa is the VP of Sales and has been with Perpetual Storage for 31 years.
On the show today we talk with Jim about the company story, their incredibly cool vault and Perpetual’s unique position in the marketplace.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Kathi Albertini joins us for the second time on RIMproReport. I’m happy to have her back to chat about Owner/Executive Development. Kathi is the CEO of Management Growth Institute in Rochester, NY.
Both Kathi and I are passionate about this topic. We discuss the benefits of ongoing development, the opportunities available, as well as some expectations about what you’ll gain from ongoing groups or coaching and even what to look for in a development group.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
PRISM International is going through some significant transitions in the days and weeks ahead. The most important element in the transition is the move from an independently managed association to one managed by an association management company.
The 2011 PRISM President, Chris Pearson and his predecessor, Dave Heric, the 2010 President, as well as the entire PRISM Board have been extremely involved in the entire process.
But Jim Teske, this years PRISM President, is the one who is leading the way in this actual transition year.
As a result, I felt it highly important to have him join us to discuss the transition.
Due to the length of time devoted to the interview, I chose to forego covering any recent industry news.
Enjoy the interview.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Spring is here and so is conference season. The first big event in our industry is the NAID Conference in Anaheim starting next week.
It was important for me to have Bob Johnson, Executive Director of NAID join us again to update us on the upcoming conference. I also wanted to chat with Bob about all the great things that have transpired in the Association since his last visit to the show a year ago.
The industry news was light this week, so we head straight into the conversation.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Sherri Taylor is President and CEO of Armstrong Archives in Carrolton, TX. Sherri has an amazing story to share of starting not one… but two separate RIM service businesses from scratch. She talks about some of the growing pains and also about being stuck in the “tweaner” years.
She also reveals an interesting job and superstar connection she had back in the day.
But you have to listen to know what and who it was.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Chris Howard is the President of Waterfront Capital, in Fort Lauderdale, Florida. Chris and his partner, Sean Slade have been involved in more than 200 RIM business sales transactions over the years. On top of that, Chris has also owned and recently sold his own privately owned record center.
On the show, you’ll learn more about what is happening from his perceptive in the current round of acquisitions and then how to dramatically enhance the value of your business if you are considering a sale.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Dale Mitchell is the Co-Owner and CFO of DataSite in Seattle, Washington. DataSite is a full service RIM services company that has grown to become an industry leader.
Bootstrapping their way to success, Dale has a wonderful story to share about starting and building the company, initially as a media vault only business. He has a great perspective on the financials of a small to mid-size RIM service operations. And you’ll also hear him talk about the benefits gained from having active partners in the business.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Gerry Doedens is the President of FileBank in Toronto, Canada.
Not only does he share his story of starting at 19, but the incredible growth of his businesses over the years.
Gerry is also involved in the leadership of the Innovative Record Systems Group (IRSG), a cross-Canada partnership of independent record centers serving national accounts.
I strongly encourage you to spend time listening to the show today because Gerry gives one of the best lessons on customer service for record centers we’ve ever had. It’s definitely worth the price of admission.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Mike Coakley is the Managing Partner of CH Coakley & Company in Milwaukee, WI. CH Coakley is a full service RIM service company as well as a vault, a scanning company and more.
On the show today, Mike tells his own story and the company story. He also shares a number of wonderful ideas for RIM service companies related to corporate diversity, accounting firm transitions and succession planning. Lots of great advice included.
We’ll also get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Happy (almost) Valentine’s Day!
Michael Lenhard is the President and CEO of National Records Centers. In his role a NRC President, Michael has a unique perspective on what is happening in the industry. This is significantly enhanced as a result of his previous ownership of a record center in the Greater New York area.
During the show, Michael and I talk about NRC, the current state and future of the industry as well as his own story.
We’ll also share with you the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Marvin Parker is the General Manager of DocuSafe Data & Records Management in Princeton, New Jersey. He started with DocuSafe when it was only 50,000 cartons, a tiny division of Bohren’s Moving and Storage.
Since he arrived as General Manager, he’s grown the business to over a million cartons in storage and more than a million tapes in the vault. It is a great business development story that you should learn more about.
We’ll also give you the latest updates from the industry.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
As the Managing Director of the largest independent data vault business in Australia, Brad McDonell has a great story to tell. Tape Management Services has locations in Sydney and Melbourne but serves all of Australia with tape management and data protection services.
This is a great chance to hear Brad’s story and discover how they started and what they are doing to maintain and grow their business.
We’ll also give you the latest updates from the industry.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
She birthed her business on September 11, 2001. The fateful events surrounding that day and the affect the tragedy had on her impacted how this RIM business owner even named the business.
Renee Keener called her business American Document Securities. A full service RIM business serving the greater Atlanta market, Renee has an inspiring story. She started out by driving the trucks because she was the only one who knew how. She has since built a business that allows her to provide a full immersion experience for those wanting to learn the shred and records business in a hands-on way.
During our conversation we discuss the value of hiring sales staff and the power of a dog in marketing. You don’t want to miss it.
Plus we’ll get you caught up on all the latest industry news. (and there is lots this week!)
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Data security is not only a big issue for your clients, it is for you too.
Today on the show I speak with Peter Guffin a Partner with Pierce Atwood in Portland, ME. Peter heads the firm’s Privacy and Data Security Practice Group. Peter is intimately involved in the legal aspects of data breaches.
We talk about some of the factors that make breaches so complex and spend some time talking about some of the issues you should be aware of if you ever have a breach yourself.
This is changing our industry. You need to be well aware of your part in the security of data… yours and your clients.
FYI: Peter will be a featured speaker at the PRISM Privacy Plus Certification Workshop later this month.
And, we’ll get you caught up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Happy New Year!
I hope 2012 will be your best year ever.
Camille Habayeb has had a lot of great years in this industry. He is now a Global Director of Business Standards & Systems Compliance for Recall Corporation.
Camille’s history and perspective on the industry is very valuable. And his personal story is pretty amazing too.
We also talk about Recall’s work in RFID. It’s interesting information for you.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Happy New Year!
My wish for you is that 2012 will be an incredible year for you personally as well as in your business.
I am extremely grateful that you have supported the show this last year. My wish is that the interviews provide you with knowledge, ideas and a greater sense of community.
To mark this year end show, I asked Jim Booth, Executive Director of PRISM International to join me for a look at the year in review.
Jim is someone who sees the industry like no-one else and with all the changes that have happened and continue to happen, I wanted him to be part of the show this week.
And I wanted to be sure that as he starts his last half year as Executive Director with PRISM, we honored him.
Be sure to listen as Jim gives some incredibly cool advice on how to be uniquely positioned in this industry going forward.
We’ll also catch you up on the industry news from this last week.
Enjoy this extended edition year end show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Happy Holidays. I hope your celebrations this coming weekend and week ahead are very special for you and yours.
One of the things I continue to hear from so many people who listen to the show is how much they like the stories of others who have been in the business a long time. There is so much to learn from our industry colleagues that is hard to get just from meeting them at a conference.
Today, we give you two stories for the price of one. A special gift just for Christmas.
On the show today we meet Robert Rippentrop, President and Bob Featherston, VP-Sales and Marketing of the Kansas City based RIM company, Media Services and shredding company, ShredTime. These two long time industry veterans are doing some cool things together in KC.
We’ll also catch you up on the latest industry news. Lots has happened in the last week.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Cool things are happening in Africa. And the show today will give you a glimpse into that.
Our guest today is not in the record center business, but he is changing RIM in Africa. His name is Oyewole Oyedokun. “Wole” ( as he is comfortable being called by the rest of us) is the Founder and President of the RIMA Foundation (The Records and Information Management Awareness Foundation) headquartered in Ilupeju Lagos, Nigeria but serving the entire continent of Africa. RIMA is a non-profit, non governmental organization that seeks to promote access to information, raise public consciousness on the need for proper management and security of records/information, and encourage the overall development of the information management industry in Africa.
This is a great interview with someone who has a personal calling to change RIM in Africa. After meeting him on Facebook, I felt it was my duty to introduce him to you. See, if this man can change RIM in Africa… then whatever you want to do should be possible too.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Lest you assume that the RIM services world – especially in the multi-service record center part of the industry – is lacking in new entrepreneurial start-ups… today’s show might change your mind.
My guest today is someone who came into the industry with absolutely NO connection to it… fact is he didn’t even know what it was or that it even existed.
He was a cattle farmer from a small town south of Calgary.
Today he’s a few short years into building his record center business.
Bruce Nilsson started File Solutions in the agricultural town of Lethbridge, Alberta with his cousin. Bruce started the business after selling the family farm of five generations.
But, you need to listen to him tell the story.
I hope you are encouraged, inspired or maybe just reminded about the greatness of the entrepreneurial spirit that is evident in Bruce.
Enjoy his story today.
We’ll also update you on the most recent industry news.
Have a great week as we get closer to the festivities and the year end.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Tom Dumez, Compliance Consultant/Employee HIPAA Trainer from Kent Record Management is the RIM industry guru on employee compliance. He trains RIM company employees to fully understand compliance and their role in it.
We had Tom on the show about a year ago but on today’s show I wanted to catch up with him about what he is seeing in the industry related to compliance.
We also catch you up on the latest industry news, including a brief chat with Ian Thomas of O’Neil Software about the recent Iron Mountain / Accutrac announcement.
Enjoy the show.
David Young is someone who grew up in his dad’s RIM business.
Then he went away… and now he’s back in the game as Regional Sales Manager at Brown & Meyers in Portland, Maine.
I’d tell you more about him but then you’d miss his really cool “in-between” story.
Without giving it all away, it involves third grade, two Portlands and one Tsunami.
But you have to listen to the show today to hear it all.
David has a great perspective on social media as well.
As always, we’ll give you the most recent industry news during the show.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On this week’s show, we talk to Helen Streck, the President and CEO of Kaizen InfoSource. (This interview is a replay from early 2010 – but a really good one if you missed it.)
Helen is a veteran records and information management expert and insider. She is an active participant, award winner, leader and contributor in the ARMA world. Even more than that, Helen is a delightful person to talk with.
I wanted Helen on the show so we could chat about the opportunities that RIM service providers have to partner with RIM experts like her and others.
She has some great insights to share during our interview. I know you’ll enjoy it and her!
You can learn more about Helen and her team at Kaizen InfoSource by clicking the link.
Plus some of the latest industry news. (The news is fresh this week. )
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Jay Geisler, the President and CEO of Data Vault Solutions, has an interesting story to tell.
A former Iron Mountain Area GM, Jay experienced some serendipitous events that led to him owning two record centers, Corporate Storage Systems in the Cincinnati area and A&A Records Storage & Data Management in Lafayette, LA .
What I find so cool about Jay is his willingness to be open to the opportunities.
You’ll also want to listen to one service opportunity he is leveraging by managing client in-house records centers.
You could and should think about adding this to your suite of RIM support services.
I’ll also update you on the biggest news from the RIM industry this week.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Hugh Smith is the President and Co-Founder of Firelock Fireproof Modular Vaults.
Hugh has been in the vault manufacturing business a long time and has seen significant change over the years.
He also has a unique “insider” perspective on the vault business and so he has valuable things to say. Because of that, I wanted him to be on the RIMproReport today.
Enjoy the show.
News Links:
Recall Press Release | Recall RFID Video
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
James Hill and his dad, Douglas Hill, built a record center from within their moving and storage business over 25 years ago. They sold that business almost 10 years ago.
But they loved the RIM service business so much, they jumped back into the business again seven years ago and have built another fast growing company… The Hill Company, located in the eastern side of London, England.
James Hill, Managing Director of The Hill Company, spends some time telling me the story of both companies and some of the things he’s learned along the way.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Michael Marchand is the Co-Founder and Chief Technology Officer of VeriTrust in Houston.
Over the past few years VeriTrust has been growing like crazy. Today we will hear what they’ve been doing to see such huge success.
Michael was on one of the very first shows (Show #4) we produced… so if you haven’t already listened to that one, it might be interesting to listen to it first.
Either way, Michael has some great things to share during our interview.
We’ll also update you on the upcoming industry events.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On this week’s show my special guest is Gerry Frey, the President and Co-Founder of Priority Express, Priority Archives and Priority Shred.
Priority serves the greater Philadelphia markets and continues to expand and grow.
The Priority story is inspiring for anyone attempting to build a RIM service business.
You’ll find their innovative hiring philosophy quite cool, especially for sales people. It might cause you to look at resumes a little differently.
We’ll also catch you up on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Richard Harris is a mountain climbing, book writing Dad as well as a RIM entrepreneur. He’s one of us, but has a pretty amazing story to tell.
He and his son have a significant reputation for climbing the highest mountains all over the world. In fact, as you’ll hear on the show today, they’ve even tried Everest and sadly lost some of their crew on the mountain.
Richard is also the Managing Partner of Document Management Solutions of Penrith Australia… which is just on the outskirts on Sydney.
Richard’s experiences climbing mountains have taught him a lot about running and growing a RIM service business.
I had a chance to interview him in Huntington Beach CA a few weeks ago. I hope his story can be a benefit to you.
We’ll also cover the latest industry news.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On this week’s show I have the honor of airing my recent interview with Elaine Brodsky, formerly of CitiStorage in New York City. I had the opportunity to interview Elaine while we were at the O’Neil User’s conference last week in Huntington Beach, California.
Norm Brodsky may be the iconic personality typically associated with CitiStorage, however Elaine’s major influence on the culture and growth of CitiStorage helped shape it into the powerhouse it is today.
During our discussion, Elaine shares her perspective on how the company’s culture developed and evolved.
It is a powerful and moving interview — one I know you will remember.
Enjoy!
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
In this week’s show we catch up again with Corey Fitze of Sherlock Records Management who was a guest on the RIMproReport nearly a year ago.
I get the chance to talk to Corey about what’s been going on in his world since the last interview.
And, as usual, we’ll catch up on some news from the RIM industry this past week.
The RIMproReport hits the road today… we will be at the O’Neil Strategic Partners Conference getting caught up with some of you and recording some live interviews.
Catch you next week…
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Fall is officially here. And that means time to get back to normal life.
Today, I have a great interview to help you with keeping your sales people and pre-sales process working.
My guest is Howard Meltzer, the Managing Partner of SalesTiger, a sales training and sales support company.
Howard and I discuss the power of “top of mind awareness” in selling plus much more.
This is very valuable information.
Here are the contact details for Howard.
His telephone number is 800-853-5568 and his email address is hmeltzer at salestiger.com
We’ll also keep you updated on the news of the week today on the show.
Enjoy it… this is a good one.
September begins and we launch into the second year of our show.
This week I chat with Shaun Stevens, the Director of Vault Services for Cornerstone Records Management.
Shaun shares some great insight with us about the state of the “vault” industry.
And if you’re uncertain about the future of the traditional vault business this show will provide you with a perspective that should be very encouraging.
But you have to do it differently. Just storing and transporting tapes is NOT enough.
We also catch you up on the latest industry news.
If you have news you want to share with me, please let me know.
Shaun Stevens, Director of Vault Services, Cornerstone Records Management
Enjoy the show. Thanks for joining us.
Have a great week.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Happy Birthday to Us!
Happy Birthday To Us…
Happy Birthday to Uuuuu-us!
Happy Birthday to Us.
Yes, it’s officially our 53rd show… and we’ve completed a full year of shows so today we’re celebrating.
On the show we’ll catch you up on the news of the week and then I want to share the things I know for sure that I’ve learned in doing this show for a whole year.
Important things about the RIM industry. Seven to be exact.
These are things that you should be very aware of as it relates to your success going forward in the industry.
I hope this is extremely helpful.
Enjoy this special show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
It is the last show of our first year! Pretty cool.
Thanks for being part of the show every week, or when you can.
This week we get you caught up on the latest industry news and then spend some time with the RIM industry fire protection guru, Warde Comeaux of Fire Protection International Consortium, Inc.
Warde knows has spent years assisting the RIM industry with fire protection expertise and as a result, I wanted to talk more to him about it all.
He is definitely someone you want on your radar if you have just had an unpleasant meeting with your local fire inspector.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
I’m just back from vacation, so lots of industry news to catch up on this week.
Plus we talk with the man… Ian Thomas of O’Neil Software.
Ian has such a unique perspective on the industry that it is always good to chat with him.
Included in our conversation is the Strategic Partner Conference, industry trends and a whole lot more.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week we chat with Tanya Curry, Founder and President of Market Search Inc.
Market Search has been doing telemarketing and appointment setting in the RIM industry since 1988.
While cold calling to set appointments is often hard and difficult work, Tanya and her team grind it out everyday in our industry.
Today on the show we talk with her about it.
No industry news to report on today as I’m on vacation in Canada.
Enjoy the show. I know I did.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week I am pleased to welcome Kristjan Backman and Patti Bowles to the show.
It’s a Canada show today. See, I’m in Canada on vacation… and Phoenix Recycling, Patti and Kristjan’s company is in Winnipeg, Manitoba Canada.
Theirs is a story of perseverance, love and cool ways to make decisions. I think their conversation near the end of the interview about their adventure together is wonderful. And in all this, they’ve created an incredible RIM service business for themselves.
But you’ll have to listen to learn more.
No industry news this week. I’m on vacation.
So, enjoy the show.
This week on the show I will be talking to Leo Kane. Leo is the Managing Director of Saracen Datastore. Saracen Datastore is headquartered southwest of London, England and they currently have four locations.
Leo talks about their “service” focused positioning, as well as the acquisition they just went through by a large national self storage company.
All very interesting stuff.
We’ll also catch you up on some recent industry news.
Enjoy the show.
This week I am pleased to have Jeff Hamra on the show. Jeff is the founder of Titan Data Safe in Tulsa Oklahoma.
Jeff has done some pretty cool things with his data protection business over the years. He is doing some things that might be worth learning.
If you are wondering about integrating online backups into your service offerings, Jeff has figured out a way to do it pretty effectively. And the cool part is, he is convinced that customers want the service provided locally.
But you’ll have to listen to learn more.
We’ll also cover the industry news.
Enjoy the show.
This week we chat with Mike Sullivan, President of Automated Records Centre in State College, PA.
Mike’s in a small market but is doing some incredibly cool stuff. He is an aggressive marketing implementer.
Take time to listen to this interview. There are a lot of valuable lessons.
By the way, if you want a good example of a RIM business owner that does blogging right, be sure to check his SullivanSpeaks blog every Friday for his latest post.
It’s great stuff.
We’ll also update you on the latest industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week on the show we get the opportunity to meet and talk with Steve Sisney.
Steve is the CEO of Cornerstone Records Management, a company that is doing some significant expansion through organic greenfield start-up and acquisition. You’ll hear about the two most recent acquisitions just this last week.
In this conversation we’ll learn more of the Cornerstone story, get a glimpse into who Steve is and where he is leading this RIM service company.
We’ll also update you on all of the industry news of the week.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week on the show we will be talking to Jay Morton.
Jay is the CEO and Founder of ScanVenture Technologies.
I wanted to chat with him because his product is the first one I’ve seen in a long time as it relates to medical records scanning that makes a lot of sense.
If you are trying to figure out how to provide scanning in your RIM business – specifically to medical related clients – the technology Jay has created might be the answer you’ve been looking for.
This scanning concept is SO logical and aligned with the way medical files work, you know it’s going to be a huge hit with the medical community as they attempt to go digital.
After you listen to the show you might want to contact Jay to see a more complete demo of his scan technology and learn more about how you might work with him. Here are his details. Call him at (888) 610-7226 or email him at info@scanventure.com.
On the show this week we’ll also update you on the latest industry news.
Enjoy the show and have a great week!
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week on the show we meet “the” RIM industry lawyer, Larry Varn. Larry is a Partner in the Litigation Group at Pierce Atwood in Boston.
Larry has been involved in some of the largest industry legal situations and as a result has significant insider knowledge. As you’ll hear, he’s got a ton of experience.
Dig your well before you’re thirsty is a great peace of wisdom… today, we’re digging the well for you. I wanted you to get to know Larry, just in case you’re thirsty some day.
Be sure to listen for the “risk” issues he thinks you should be aware of in your RIM business.
We also catch you up on the industry news this week.
Enjoy the show.
BTW. If you need to get in touch with Larry, click the link on his name above to get his phone and email address.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week on the show we talk to Victor Hernández, co-founder of Safe Data Resources, a RIM service company with eight locations in Mexico City, Guadalajara and Monterrey.
Victor is a significant contributor to the industry as a whole, and along with board leadership in PRISM, he also founded AMIGA, an independent Record Center association in Mexico.
I have wanted to chat with Victor for a long time and hear his story.
Be sure to listen for his new RIM “pizza” business.
We’ll also get caught up on the industry news.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
On the show this week we spend some time with Gary Smith, VP of Sales and Marketing at DACS, a manufacturer and global provider of steel decking products for the material handling, record storage and construction industries. Two of their industry focused rack products are Punch Deck and FlueKeeper.
Gary is a significant contributor to the industry in the way of compliance and regulatory issues related to racking.
In our conversation Gary discusses with me what he sees in the RIM world from the perspective of rack related buying activity, compliance and also lets us know about some new requirements that are looming on the horizon.
We also get you caught up on the latest industry news.
Enjoy the show this week.
The show today is all about blogging.
Along with the industry news and regular studio guest banter, I’ll spend some time sharing what I know about blogging and why it is so important to your web marketing strategy.
I’ll even give you some great ideas about how to develop and create content.
If the whole subject of blogging interests you, then this is a show for you.
Enjoy the show.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week I am extremely excited about my interview with Will Scott, President and CEO of the newly launched “BlegalBloss” company.
BlegalBloss launched last week at the PRISM Conference in Miami and they were in my estimation, the standout “new” stars of the conference.
And my sense is this interview with Will relates to you in your business but also shows you what one of your peers is actually doing in the world, birthed from their RIM business.
This is a great story.
We’ll also update you on all the cool industry news this week. And there is lots of it.
Enjoy.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
Hi from Miami, Florida where I am attending the PRISM International Conference. It has been a great conference so far and it’s wrapping up today.
It has been a busy week but I took some time to ensure you got a great interview today.
And it is a good one.
Today’s special guest is Jason Lavender, Founder and CEO of ID Theft Solutions of America. They are doing something pretty cool stuff to ensure companies and their staff are protected from identity theft and also protect their clients as well.
I learned some interesting stuff during this interview. I hope you do too.
No news or studio banter today. Just the interview.
We’ll get back to our regular routine next week.
This is the get ready for PRISM Conference show.
This week we have Melissa Burton, the Director of Events and Vendor Relations with PRISM International on the show. We’ll chat briefly with her about what will be happening in Doral next week.
Then we also get to speak with Tom Dumez, Compliance Consultant and HR Director at Kent Record Management in Grand Rapids MI. He’s also chair of the PRISM Conference Committee… so he’ll also chime in on what’s happening conference-wise and we’ll also chat with him more about compliance.
We’ll keep you abreast of the latest industry news… and have some fun as well.
Enjoy the show…
Have a great week.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
In a follow-up to the show we did a month ago on Pay Per Click Marketing, today I present a new report in that same style about Local Search Marketing.
Local web search is growing in its importance to you and you cannot ignore it. Especially in the competitive world of local RIM service and your web positioning.
So, this show is about helping you to understand it even more.
I’ll also cover the news of the week from the industry.
Here’s one of the links I talk about during the news.
Google Data Center Security Video
Enjoy the show and hope you learn a lot.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
A interesting look today at a company doing many of the same activities we do in the RIM industry… but in a very different way.
On the show today is Sarah Boden Carr, the CEO of Earth Class Mail.
Sarah tells the company story and some of the ways they do what they do.
Don’t miss this one.
As always, we look at this week in the industry news.
Here’s one of the links I mention…
Life As A Healthcare CIO
Enjoy the show!
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
This week, we’re glad to have Robert Miller and Vlad Vasak of K-2 Partners as our special guests.
We’ll be discussing mergers and acquisitions in the RIM and Shredding space.
As usual, we’ll bring you up to speed on all the latest industry news and information.
News Links
- Earth Class Mail
I hope you enjoy the show and the valuable information it contains.
Special Thanks to our Exclusive Show Sponsor, O’Neil Software.
It’s an exciting show this week..
Ray Barry, VP of Sales and Marketing at Total Product Destruction talks to us about his new role as President of NAID in 2011.
Contest!!!!
I also launch the “Worst Printed Marketing Piece” contest on the show today.
Scan and send me a brochure, be it bi-fold, tri-fold – sell sheet, that you are not really proud of.
It might be 10 years old… or something you printed just starting out. It might be a brochure you mistakenly printed with a terrible error on it.
Recognize this contest is not about how you look now – it is about how you looked then.
Just for fun… and the glory!
We’ll collect these in the next couple of weeks from you, then we’ll let you decide the worst of the worst. You have to listen to the show to know the prize.
You can email me your submission at tom @ flourishpress dot com or use the form on the following page to do so. Contest Submissions
I can’t wait to get your submissions.
And even more cool news!!!!
We also announce our new show sponsorship.
We are thrilled and excited to say that the RIMproReport is now exclusively sponsored by O’Neil Software.
Enjoy the show!
The show is not normal today.
I realize that might be true of this show on a regular basis, but today doesn’t follow our typical routine.
There is no interview today.
Yes, as is usually the case, we do have a drop in visitor, but there is no extended conversation with someone from the industry.
Instead, I want to share with you some important things about Google Adwords and Pay Per Click marketing that I think will be illuminating.
I have also included some show notes to accompany the things I will talk about.
Google AdWords Report Notes
Hope you enjoy the show today and learn from it.
Please feel free to comment below.
March is flying by and we’re excited to present another great show this week.
I hope it has been a successful and productive month for you.
This week we’ll be talking with Andy Sokol, a serial RIM entrepreneur in Ft. Lauderdale.
Andy has started CopyScan, Record Shred and his newest venture is Scanning School. He has an interesting story.
As usual, we’ll also fill you in on the latest industry news.
I hope you enjoy the show this week.
Welcome to the 30th show of the RIMproReport!
Happy Saint Patrick’s Day!
It’s a big weekend for many in the industry with the NAID Conference. If you are attending, I hope it will be a great event for you.
I’m thankful to have Joe Roberto of Shred-Tech on the show today to discuss their Generation X Shred Truck which will debut at NAID.
We’ll also give you an update on the latest industry news.
Enjoy the show.
Spring is in the air. There is an energy within the greater RIM industry.
And our guest this week is someone who exudes that energy in a significant way.
Bob Johnson, Executive Director of NAID joins us today to discuss all things NAID, including the upcoming conference and much more.
We’ll also fill you in on the industry news for the week.
Enjoy the show.
Some news related links from the show:
- Cost of Data Breach Study (PDF)
- Data Breach Calculator
It’s March!
Can you believe it?
I hope you are well and are finding success and growth as you burst into March.
This week we’ll be talking with Angie Singer Keating of Reclamere. Angie is one of the founders of Reclamere and has emerged as an industry leading data security specialist. We’ll chat with her about the history of Reclamere, their services and more. I think you can learn much from the Reclamere story.
As usual, we’ll also fill you in on the industry news for the week.
I hope you enjoy the show.
Is it spring yet? I know a ton of people can’t wait for the warmth to arrive.
On today’s show, we have an interview with Chris Kelley, Chief Operations Officer at DataChambers. We’ll talk with Chris about what they have been doing and how they have been doing it. Quite a cool story.
(Please excuse the audio from today’s show – my voice, the telephone line and my skills on the sound board were all problems today – Sorry)
We’ll also be catching up on the latest industry news for the week.
Enjoy the show, and check back next week for more valuable information from the RIMproReport.
Welcome back to the RIMproReport! It’s been a couple months and a day since we’ve been here, but we’re back and in action now.
I hope that your 2011 has been great so far, and that you’ve been staying warm.
This week we’ll be catching up on news within the industry, as well as chatting with Vinny Sakore, Vice President of Business Development with Immersion, Ltd. Today we are going to be talking about their InfoLaunch disaster breach notification service.
This is really good stuff.
I hope you enjoy this week’s show and the valuable information it contains.
Welcome to the final show of the 2010 year.
Thanks for joining us each week to hear the stories and perspectives of different people within the RIM industry — and to keep up to date on the industry news.
Instead of an interview this week, we will be recounting the big industry events throughout the year. A RIM industry retrospective.
I hope you enjoy it.
Please note we will be taking the next couple of weeks off for the holidays. Please take the time to listen to any one of the shows you might have missed. We will return the first week of 2011.
Happy holidays to you and yours from all of us here at Flourish Press.
The holiday season and year end is in full swing.
I hope that you are enjoying it and are accomplishing what you need to in the closing days of 2010.
On today’s show, Jim Johnson, Director, Document Management with Cintas Corporation.
Jim is a long time industry insider and has a unique perspective that includes roles in both the private independents and large industry players.
I hope you enjoy my conversation with him.
We’ll also relay some of the most recent industry news. And we’ll have a seasonal guest drop by as well.
Happy Holidays!
Welcome back to the show after a week on hiatus.
Hope you had a great Thanksgiving.
This week we talk about Electronic Health Records, Meaningful Use and what does it mean to be “Certified.” We also look at a number of other EHR related issues that will be helpful to you as a RIM service provider.
Our special guest and EHR expert is Randy Barnes, Chief Operating Officer of Unifi Technologies, Inc.
Randy has a unique perspective on the EHR stuff and he proves it in this interview.
Enjoy this weeks show and the information in it.
It’s the “get ready for Thanksgiving” show.
This week, the one… the only… Lori Palmer of REB Storage Systems International. Lori shares her story, as well as what’s happening from her perspective in the industry. And she updates us on the cool things happening at REB as well.
We’ll cover a few industry news items as well.
Enjoy the show.
We’re going to take a one week break for US Thanksgiving next week, so this week Becky and I and the rest of the team at Flourish Press wish you a wonderful Thanksgiving wherever you go and whatever you might do.
Happy 11/11!!
On this week’s show I am pleased to interview Dave Heric, President of DataSite in Seattle. Dave is also the current President of PRISM International.
Dave is a long time industry veteran and he and his partners have built a great business in the greater Seattle area.
I think you’ll enjoy listening to my conversation with him today.
We’ll also catch you up on the latest industry news for the week.
Enjoy the show.
Today we have reached our 20th show. Thank you for your continual support and listening.
On today’s show I am pleased to interview Jim Teske, President of RecordMax with locations in Jackson, New Orleans, Chattanooga and Mobile. Jim is also a PRISM International Board Member. In the interview Jim talks about his story, the RecordMax story… the tornado disaster that they experienced and more.
I also relay some of the industry news of the week.
Enjoy and learn.
Plus, you don’t want to miss the new “RIM Success Stories” repository we want you to be part of. Check it out by clicking the “Success Stories” link here or in the menu bar above. We’d love to get your story or stories to add to the collection.
Happy Halloween!
Sadly, this week’s show is not very scary.
It is quite good actually.
Our special guest is James Bastian, the founder of Docu-Depot in Montreal and DocuData Software, which is now used in other record centers around the world.
You will learn a lot from his story.
On the show today we’ll also share some industry news.
A few of my extended family members stop by to say hello as well.
Enjoy!
This week a departure from the norm.
On today’s show we talk about the care and feeding of shred trucks. Your trucks.
And when your shred trucks are not working, there is no money coming in.
Randy Rauenzahn, Equipment Trainer and Field Service Expert with Shredfast talks about the critical things that all shred truck operators should do to keep their machines humming and producing revenue.
I was shocked and surprised by the most important thing you can do to keep your trucks running properly.
Listen to my interview with him to learn more.
Plus, some news of the week and some special guest appearances in the studio.
Let me know if you have any news, ideas or things you would like to see on the show.
Have a great week.
On today’s show, a great interview with Rob Alston, President, Operations and Business Development at Access Information Management. Rob shares some great information on how they think about acquisitions, the scanning part of the business and the changes Access has made to their sales compensation programs. You don’t want to miss it.
We also relay the significant news from the RIM industry this week.
Enjoy the show.
Relevant Links from the News:
- PRISM Upcoming Events
- The New Iron Mountain Blog
- My Web Marketing – Content Management Speech
This week’s show will remind you that anything is possible if you just decide to do it. Even if you have other things going on in your life. Even if you have trouble getting contracts signed. Even if – well, just listen.
Corey Fitze, founder of Sherlock Records Management is someone you get to meet today.
I don’t want to say much more than that because Cory will blow your mind a little.
He did mine.
Makes me wish I could wind back the clock.
Enjoy him and the show.
As always, we’ll catch up on some news from the industry this week.
And a very special Scottish visitor joins us.
Show Length: Thirty five and 2/3 minutes
Corey’s email if you want to reach out and support him – corey@sherlockrm.com
This week an interview with a RIM industry start-up.
Bill Bleil is the President of Delaware Valley Archives. Delaware Valley Archives serves the Philadelphia market and is based in Willow Grove, PA.
This is a great story of early persistence, small victories and even some defeats. If you are a grizzled veteran, this is a great interview to remind you of getting started. If you are a industry newbie, this story will let you know that it still works to start in the RIM services game.
Enjoy the show.
Special Announcement with an amendment as mentioned in the News
Steve Knight, Operations & Marketing Manager at Vault Management in Tulsa, OK* just got his first book published. It’s a children’s book entitled All Night Long. Congratulations Steve!!!! If you have kids, why not support an industry author? The link to Steve’s new book is in the right hand column of the website.
***(Steve does not work with the The DataVault in Louisville as I mentioned during the show. My mistake. Woody and Gilbert and The Fonz had me a little rattled. Please accept my apologies. )
Cheryl Creviston, President and CEO of Jayhawk File Express in Topeka, KS has an interesting story to tell. She came into the industry from a completely different industry background in 2006. Quite a leap as you will hear.
But she and Jayhawk are doing very well. In fact, they keep racking up awards for it.
You’ll hear why in this interview.
I trust you will find her story interesting and informative.
News Links as mentioned in the show:
- Protect Your Identity Week, October 17-23
- PRISM Data Protection Workshop, October 19-20
- IM Web Award
Link to Economic Recovery Item as discussed in the show intro.
Sweet, check this out! We got listed in the Microsoft Zune podcast directory this week. Yay!
On this week’s show, we talk to Helen Streck, the President and CEO of Kaizen InfoSource. Helen is a veteran records and information management expert and insider. She is an active participant, award winner, leader and contributor in the ARMA world. Even more than that, Helen is a delightful person to talk with.
I wanted Helen on the show so we could chat about the opportunities that RIM service providers have to partner with RIM experts like her and others.
She has some great insights to share during our interview. I know you’ll enjoy it and her!
You can learn more about Helen and her team at Kaizen InfoSource by clicking the link.
Link related to today’s news.
- Inc 5000 for 2010
Here is a link to my ultra-cool scooter, Buddy! And for kicks, a picture below. If you beg, I’ll show you one of me on it next time.
The fall season has officially started on the RIMproReport. Hope you had a great summer and are ready for an exciting fall.
On this week’s show we have a great conversation with Bradley Collings, President of Secure Document Alliance. Exciting and different, SDA is a significant player in the secure destruction industry. They are active in a ton of markets throughout North America. A great story.
Enjoy.
News Links of note
- Storage By The Box
Special thanks to Ron Burgundy, Jonathan Steinbloom and Rosie Mullins for guest appearances on the show.
It’s the end of the summer show. Labor Day weekend is approaching. Thanks for a great summer to kick off the show.
If you want to subscribe via iTunes to automatically get the upcoming shows, click the button on the right. If you want a more detailed explanation, click here. Subscribe to RIMproReport with iTunes.
On this week’s show we chat with Kathi Albertini about issues she is intimately aware of in RIM service companies. She leads Profit Enhancement Groups (PEG) for PRISM members. In addition to the PEGs, her work includes workshops for upper management and supervisory personnel on operations, sales and marketing, finance and control and organizational issues. Her consulting work focuses on organizational growth and technology assessment. In addition, she leads Profit Enhancement Groups in other industries and provides consulting services.
Listen closely to Kathi’s thoughts on technology utilization in companies that grow effectively.
Kathy’s website can be found at
http://www.managementgrowth.com/
Welcome to our 10th show. We’re excited by the continued growth of the show. Thanks for supporting us by listening.
We’d love to hear from you and learn more about what’s happening in your business.
First major change of the show… we want to make each one around 30 minutes now. We’ve been creeping up in the greater than 70 ++ minute range, so I hope that the more concise shows will make it easier to listen to a complete show.
On today’s show we talk to Jeff Ice and Brian Jungeberg of Brightstone Insurance Services. Oswald Logistics has created some very specific industry insurance products that are worth knowing about.
You can contact Jeff at 440. 260.1050 or Brian at 440.260.1002 for more information.
Their emails respectively are: jice@brightstoneins.com and bjungeberg@brightstoneins.com
Here are a couple of articles written by Jeff and Brian helping to articulate the issue we discuss during the show.
- Are Your Protecting Your Business and Your Lifestyle: Infocus magazine, March 2010 Edition
- In The Shadows: SDB Magazine, March/April 2010 Edition
[Full Disclosure for the FTC: I receive no compensation for talking to industry vendors on the show. I provide these vendor interviews because they have valuable resources to offer our RIM community. If at some point a guest is a sponsor for the show, or there is financial remuneration to me for their presence on the show, I will disclose that before the interview.]During the news portion of the show, I make reference to these items. Here are the links to the relevant details.
- BareMetal Data World Conference
- Brambles Investor Presentation
- RIMproReport Job Posting Area (New site feature. So, if you have a new job opening, let me know. If you are available for hire, let me know and I’ll add it.)
On this week’s show we chat with Ian Thomas of O’Neil Software about trends he is seeing in the RIM service industry. I encourage you to follow Ian’s Twitter feed as he has great info and updates there.
We also converse with Tom Dumez, VP of HR at Kent Records in Grand Rapids, Michigan. Tom has led the charge at Kent to ensure all staff understand and comply with HIPAA related requirements in their record center. Tom is also now helping other RIM service companies ensure staff are HIPAA savvy as well. If you are interested in chatting more with Tom you can reach him via email at “trainings” at “kentrecords” dot com. Or call his toll free number at 800.536.6681.
Finally, we talk at length with Steve Richards of Richards and Richards about being ready for disaster in you RIM business. With a recent fire in our industry, there is no better person to talk to than Steve. And as much as many believe they are prepared, this interview should not be missed. Just listening and implementing one thing Steve talks about in this show could save you some major headaches if anything did ever happen to you.
As always, we include this week’s industry news and a few other things.
For your information, this is the show time blocks.
- Ian Thomas starts at the 5 minute mark,
- Tom Dumez at 21 minutes into the show,
- The Industry news is at 40 minutes and
- Steve Richards comes on at about the 45 minute mark.
On this week’s show we talk to Bob Johnson, Executive Director of NAID. We discuss some of the big things the association is currently working on.
We also learn more about the Little Media Vault in a conversation with Neil Hunt of Critical Systems.
And we also have a good chat with Jack Wiles of The Training Co. Jack is a noted security expert and is the featured keynote speaker at the BareMetal Data Conference in September.
In the interview Jack references an article he sent me. You can download it here.
All that, this week in the news and more.
This show is dedicated to Jake Palmer. RIP
Joby Easton, Director Sales and Marketing for SSI Shredding Systems talks about the new parts division, SSC – Shredder Service Company. And we also talk about their extensive video library at Watch It Shred.
A great conversation with Michael Ball, President of DataStore in Milwaukee about their new focus on SharePoint related services. Mike can be reached via email to discuss what he is doing at “mball” at “datastoreweb” dot “com” (Mike’s email address is slightly altered to ensure spam is reduced. I trust you can figure it out)
And a quick answer to a RIMproReport mailbag question by Ray Barry of Shred School.
On this week’s show we talk to Larry Juliano, Founder of EMR in the Cloud about the opportunity RIM service vendors have to support their medical clients with cloud based services.
We also talk to Cary McGovern, also known as the FileMan about his perspectives on the RIM service industry in 2010 and beyond.
Welcome to the first official RIMproReport broadcast. While this is the first episode of the news series, we have had some interview shows we provided to set the stage. But here it is. Yay!
On today’s show we talk to Jim Booth, Executive Director of PRISM International. We’ll talk about the new HIPAA rule and PRISM’s response to it. You can learn more on this HIPAA response page on the PRISM site.
We also do an in depth interview with Michael Sullivan of Automated Records Centre in State College, PA. Mike discusses some of the things he is doing and has implemented that are contributing to some particularly significant success in a small market like State College.
Finally, we get some great advice from Ray Barry of Shred School in response our Mail Bag question of the week.
Plus we cover some news and generally try to figure things out on the new RIMproReport.
Here’s another great start-up story in the inaugural RIMproReport sessions.
This interview is with Michael Marchand of VeriTrust in Houston, TX.
There are some incredibly astute observations about the process of starting a RIM Business that Michael shares in this interview.
Chris Harrer is a relative newcomer to the RIM industry – at least he was a couple of years ago when I did this interview. In this interview he shares his start up story and the lessons he’s learned along the way. Yes, I know it’s a couple of years old, but the lessons are just as valid today.
Chris is an incredibly bright business person. So, definitely worth the listen either as a start-up or as an industry veteran.
Chris runs United Document Storage in Pico Rivera, CA, part of the larger LA metro area.
Steve Richards is one of the true legends in the RIM services industry. The founder and president of Richards and Richards in Nashville, Steve’s story of starting his business and the lessons learned along the way can be a great help to others who seek to follow in his footsteps.
This interview took place a couple of years ago, and is a early bonus in the RIMProReport.
On this week’s episode we replay a great chat Tom had with Jeff Crilley, a former news reporter in Dallas. This is an interview from a couple of years ago done when Jeff was still a reporter, but the content and his message is still as valid and relevant today as it was the day I interviewed him.
What you learn is how to work with the media to get free publicity and the related results for your RIM business.
Jeff is the author of Free Publicity and now runs a Dallas based PR & Publicity firm, Real News Public Relations.