Sorted Retail Sessions: Recent Episodes
Sorted Group
Sorted Group chats to retail experts about their world - from warehouse and logistics, to customer experience, to strategy and trends... and everything in between.
Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and scalability in response to demand.
We’ll tackle the challenges too – from fitting cloud solutions to specific business models to navigating data security concerns. Plus, don't miss out on practical, actionable tips that could elevate your logistics operations. Please enjoy the show!
Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/
Ever wonder why some shopping experiences feel like they're tailored just for you? Join Shaun Weston and Dan Greenall in the latest episode of The Sorted Post-Purchase Podcast, where we dive into the magic of personalisation in retail. It's not just about using customer data. It's about transforming your shopping experience from mundane to marvellous!
From data-driven decisions to revolutionising your retail journey, we're unpacking how knowing your customers better can mean delivering joy right to their doorsteps. Think bespoke delivery experiences, personalised communication that makes you feel seen, and marketing moments that hit just right.
Whether you're a retailer looking to elevate your game, or a shopper curious about the future of your online carts, this episode promises insights and maybe even a few "aha!" moments about the value of personalisation in making the post-purchase journey unforgettable.
Tune in to discover how leveraging customer data isn’t just changing the game – it's creating a whole new playing field.
Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/
In this episode of The Post-Purchase Podcast, join Shaun Weston and Dan Greenall from Sorted as they dive deep into the world of ecommerce with a candid conversation about the all-too-familiar question every online shopper has asked: "Where is my order?" (WISMO). It's more than just a question – it's a pivotal moment that can define the success and growth of any ecommerce business.
As they navigate through the bustling, crowded markets of today's retail world, Shaun and Dan shed light on the remarkable challenges retailers face in standing out. They share insider knowledge on the game-changing power of personalisation – not just as a buzzword, but as a true differentiator that can make or break customer engagement.
But how do you personalise a delivery experience? Our hosts don't just pose the question; they dive into the role of cutting-edge technology that's making it possible.
They discuss the critical importance of weaving together shipment data and carrier tracking events into a coherent narrative that retailers can use to delight their customers.
The conversation doesn't shy away from the nitty-gritty, either. Shaun and Dan tackle the tough challenges of data integration head-on, revealing the transformative power of platforms that turn mundane tracking events into meaningful, engaging stories for customers.
And for the finale? A forward-looking discussion on "navigating the unhappy path” – those moments when things don't go as planned. Our hosts explore how retailers can harness the power of customer data not just to react, but to be proactive in their communications, turning potential disappointments into opportunities for positive engagement and growth.
Tune in for an enlightening journey through the challenges and triumphs of ecommerce, and come away with actionable insights that could redefine how you think about delivery, customer satisfaction and growth in the digital age.
Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/
We're back for another bonus episode!
This time, Dan Greenall (VP of Product and Marketing) chats to Kerry Duff (Track Product Manager) about all the ways we're seeing retailers lower their final mile costs - using contact deflection, customer contact reduction and other tactics.
Touching on drop ship comms, scam emails and much more - this isn't one to miss.
Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/
By popular demand, we’ve treated you to another episode of the Sorted Retail Sessions podcast.
Paul Hill, our Customer Success Director, and Dan Greenall, our VP of Product and Marketing, sit down to discuss something that a lot of retailers are working on at the moment - carriage cost efficiencies, and final mile budget optimisations.
Smart parcel allocation, PUDO, carrier contract negotiations, delivery and logistics tips – it’s all in here.
Hear from Vickey, our inhouse carrier expert, and find out how growing retailers can boost their brand image through developing a high-class delivery experience. She shares the essential post-purchase elements that every ecommerce business should consider – from carrier suitability, fuel costs, carrier negotiations, brand comms and even when the delivery goes wrong.
Recorded September 2022
From forming and building the brand at just 13 years old, to Geordie Shore influencers and Brexit battles – this interview is packed with insight, lessons and learnings from a growing business navigating Shopify, cross-border shipping and social commerce.
Recorded July 2022
With a mission to make existing fashion more sustainable through the circular economy, hear all about how to grow a business without compromising green credentials, through investing in solutions that ensure convenient yet sustainable delivery and returns, as well as their favourite customer engagement tactics, and the reason for their rave Trustpilot reviews.
Recorded August 2022
As a growing footwear brand with a particular niche, Jenni shares how she saw a gap in the market and took the plunge to start her own ecommerce brand. Find out how she became self-taught in essential skills, from SEO to paid ads, and how a venture into influencer marketing helped drive profits.
Recorded August 2022
Join us as we chat to the co-founder of a growing US based fashion brand with a niche in graphic tees. Hear about the lessons and successes as they grew from small beginnings as a bricks and mortar store, to gaining traction as an established ecommerce brand- and why they feel brand community is so important.
Recorded August 2022
Wayfair, John Lewis, Waitrose, MATCHESFASHION, Tesco… and the Ministry of Defence - Ed has, quite literally, seen it all when it comes to carriers, dropship, customer operations and supply chain. We grill him on what goes on behind the scenes at some of the UK’s biggest household retailers, and find out how the meaning of ‘customer delivery experience’ is changing.
Paack are a tech-driven carrier – or, essentially, a tech business that physically carry parcels.
With sustainability at the centre of the company, James share tips on measurement and visibility for retailers looking to go greener, and chats about the importance of nailing first attempt deliveries.
Think Beyond uses data, numbers and science-based solutions to help brands, retailers and businesses transform and measure their marketing efforts in completely different ways. In this session, Steven explains the role of neuroscience in marketing, and how emotional responses trigger customers to buy online…
In this session, Chris shares a unique, behind-the-scenes view into the dropship and carrier operations at Very, including how the logistics network responded to COVID and Brexit disruption. Plus, we talk customer experience, customer expectation - and how the warehouse is responsible for both.
VR warehouse tours, the WFH supply chain and a post-Brexit tariffs lesson; in this session, Gill shares her expertise and experience as an operations leader supporting stability and transformation for both her clients and her own company.
As a global shipper, Insight works with organisations of all shapes and sizes, including retailers, to find technology solutions that help maximise the business value of their IT.
For more than a decade, Landmark Global has helped customers expand with full service, end-to-end delivery and logistics solutions. Shipping all over the world, the company has found unexpected challenges and solutions in the last 12 months - including the disruption from having over 60% of shipping routes suddenly being canceled overnight at the start of the COVID pandemic.
Jonathan, a specialist in cross border distribution, talks us through the impact on retailers and carriers during so much change and uncertainty, and we discuss how returns are are the one thing retailers need to fix right now.
In February, we chatted to Chris Brook-Carter – long-serving industry expert, ex-Managing Director and Editor in Chief at Retail Week and now CEO of retailTRUST.
Covering retail acquisitions and what they mean for the high street, transformation priorities and, most importantly, the impact the pandemic has had on the mental health of retail workers.
Recorded before the March 2021 budget, so inclusive of requirements and predictions, there’s some interesting discussion on what the government needs to do to alleviate pressure and uncertainty around Brexit, business rates and pandemic recovery.
Miya shares examples of emerging retail innovation – both in store and online. Revealing which retail sector is acting as a slow ‘super tanker’ and discussing what retailers desperately need to know about the new meaning of omnichannel.
For our last podcast of the year, we revisit our September catch-up with James from Retail Week. With a unique insight into the retail market, we discuss the change in customer loyalty, predictions for the new year and name some of the retailers who have pulled it out the bag in 2020.
Recorded in September 2020, we caught up with Jonathan to get his thoughts on how customer service offering has needed to adapt during the pandemic. Chatting to Andy Hill, our Sales Director, Beirne talks about enquiry volume fluctuations, as well as how he manages customer contact channels at musicMagpie. The conversation took place pre-peak season, so there are some interesting predictions to review...
Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including:
- The people power behind moving all Party Delights European distribution into a German hub in a matter of days.
- How customers are spending less, but buying more often – and what that means for fulfilment.
- How customer expectations can be managed, and delivery promise protected, by agile order cut-offs and delivery options.