The Property Management Podcast with That Property Mum

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One of the biggest shifts we can make as property managers is moving beyond simply managing properties to genuinely managing investments. I’m joined by Tim Meyers, co-founder and Managing Partner of Winvest Management in Miami, who brings a unique corporate finance perspective to property management. Our conversation explores why financial transparency, proactive communication and genuine relationship-building aren't "extra" services–they're the foundation of creating trust with both owners and tenants.

We unpack what it really means to elevate the customer experience, from providing meaningful monthly financial commentary instead of generic statements to questioning maintenance costs, negotiating better outcomes and helping owners understand the performance of their investment. Tim shares how small, consistent touchpoints, clear communication and attention to detail can transform client relationships, strengthen referrals and position your agency as a trusted advisor rather than simply a service provider.

If you've ever wondered how to stand out in an increasingly competitive market, this conversation is a timely reminder that exceptional property management isn't about flashy ideas—it's about doing the fundamentals exceptionally well. We also discuss guarantees, leadership, the power of listening before offering solutions, and why understanding an owner's long-term goals allows you to make smarter decisions that deliver value well beyond rent collection.

“Property management is a little bit like a game. There's a rulebook. There's things you're not allowed to do. Right. And I'm not a rule breaker. I'm not insinuating that I violate the rules. But in order to run things efficiently and in the best manner, you have to know the rulebook really well. You get to know when you're close to it. You got to know when you're potentially going to overstep the lines.”

- Tim Meyers

We cover:

Importance of attention to detail in property management.
Utilizing technology to manage costs effectively.
Addressing gaps in customer service and financial transparency in the industry.
Leveraging corporate finance experience for better property financial management.
Building trust with property owners and tenants.
Proactive communication strategies in property management.
Financial oversight and alignment with property owners' goals.
Simplifying financial management processes for property managers.
Emphasizing rental guarantees and service level commitments.
The significance of referrals and relationship-building for business growth.

A big shout-out to our amazing podcast partner Ailo.

Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Tim Meyers:

https://winvestmanagement.com/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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There’s a fine line between healthy competition and crossing the line, and it’s a conversation our industry doesn’t have often enough. Today, I’m unpacking the realities of poaching, prospecting, and what ethical business development really looks like in property management. Building a business should never come at the expense of your reputation, and the way we win clients says just as much about us as the results we achieve.

I share my perspective on where prospecting becomes poaching, why relationships and integrity matter more than quick wins, and how businesses can grow sustainably without compromising their values. I also explore what to do if you lose a client to a competitor, how to respond professionally instead of emotionally, and why playing the long game almost always pays off.

If you’ve ever questioned the right way to approach business development or wondered how to stand out in a competitive market without resorting to questionable tactics, this conversation will give you plenty to think about. My hope is that you walk away feeling more confident in building a business that attracts the right clients, earns trust, and creates long-term success the right way.

"The best protection against ever losing a client isn't a tighter contract or a better exit clause. It's the relationship... because nobody can poach loyalty."

- Kylie Walker

We cover:

Discussion of client poaching in the property management industry.
Distinction between unethical poaching and ethical client retention.
Personal experiences of losing clients, including both ethical and unethical scenarios.
Importance of nurturing client relationships to prevent loss.
Ethical strategies for growing a property management business.
The role of visibility and community involvement in attracting clients.
Leveraging referral relationships for business growth.
Utilizing existing databases for potential client outreach.
Importance of responding effectively to inquiries and maintaining a strong reputation.
Emphasis on building strong relationships as the best defense against client loss.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Some conversations stay with you long after they end, and this week I realised the same challenges are coming up again and again. In this episode, I'm stepping away from the usual interview format to share what I'm hearing from property managers, BDMs and business owners who are feeling stretched, overwhelmed and unsure where to start with AI, automation and modern business systems. As your host, I wanted to have an honest conversation about why so many hardworking professionals feel like they're falling behind, and why it's not because they're not working hard enough.

The property management industry is changing quickly, but the training and support available haven't always kept pace. I unpack why so many agencies are still relying on outdated processes, why new technology can feel overwhelming without the right guidance, and how simplifying systems, marketing and daily workflows can create more time, consistency and confidence. More importantly, I share why embracing these tools isn't about replacing people–it's about helping great property managers spend more time doing the work that really matters.

I also take you behind the thinking behind PM Accelerate and the new Digital Marketing and AI Academy, explaining how they were created to solve the real challenges I see every day. From practical templates and proven marketing strategies to mindset support, AI training and a community that genuinely understands the pressures of this industry, my goal has always been to make property management feel less overwhelming and far more sustainable for the people who keep it moving.

"AI isn't coming, it's already here, and it's already changing what's possible for property managers who know how to use it.”

- Kylie Walker

We cover:

Challenges faced by property managers and business owners in the property management industry.
Issues with outdated tools and technology in property management.
Lack of proper training in AI and automation.
Personal experiences of the host in overcoming similar challenges.
Importance of modernizing business operations for efficiency.
Introduction of the membership program "PM Accelerate."
Resources offered by PM Accelerate, including templates and marketing strategies.
Focus on personal development and emotional well-being for sustainable growth.
Digital Marketing and AI Academy tailored for property managers.
Urgency for property managers to adopt modern tools and strategies to avoid falling behind.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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For years, property management has been defined by the tasks we complete–collecting rent, coordinating maintenance, and managing tenancies. But what if we've been thinking about our role too narrowly? I was joined by Ben White, co-founder of Ailo, for a thought-provoking conversation about why the future of our industry isn't centred on technology replacing people, but on giving property managers the freedom to focus on the relationships that create the greatest long-term value. It challenged many of the assumptions we've held onto for years and offered a refreshing perspective on where our profession is heading.

Throughout our discussion, we explored how AI and technology can remove the repetitive administration that often consumes our days, creating more space for meaningful conversations with landlords, renters, and our communities. Ben shared why agencies should be looking beyond software features and instead choosing technology partners that align with their long-term vision, while encouraging business owners to rethink what exceptional service really looks like. The conversation continually returned to one idea: the more we invest in people and relationships, the more valuable property management becomes.

Beneath the discussion around AI sits a much bigger message about leadership, innovation, and the willingness to evolve. As our industry continues to change, the agencies that thrive will be those prepared to question old ways of thinking, embrace new opportunities, and see property management as a profession built on service rather than process. It's a timely reminder that the future won't be defined by the technology we adopt alone, but by how we use it to elevate the experience we deliver every single day.

“I don't think you should change because today's broken. I think you should change because today is not going to get you to tomorrow.”

- Ben White

We cover:

Ben's background and journey in the property management industry.
Evolving definition and value of property management beyond traditional tasks.
Importance of customer relationships in property management.
Impact of technology and AI on the property management sector.
Technology as a tool to enhance customer service rather than a threat.
The service-oriented nature of property management and the win-win-win approach.
Future of property management with AI and robotics.
Role of regulation in shaping the industry and service differentiation.
Need for a broader vision of property management and embracing innovation.
Strategies for property managers to future-proof their careers and businesses.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Ben White:

https://ailo.io/ben-white

https://www.instagram.com/ailohq/?hl=en

https://www.linkedin.com/in/benbwhite/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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After spending a week in the Philippines with our offshore team, I came home with far more than great memories. I returned with a renewed appreciation for what truly builds great businesses–strong relationships, shared purpose, and leaders who genuinely invest in their people. What started eight years ago as a solution to overwhelm has grown into something much bigger, and this experience reinforced why I believe the best businesses are built around people, not just processes.

Throughout this conversation, I share the leadership lessons that challenged my thinking, from why people work harder when they feel valued to the importance of documented systems, transparency, and creating a team that understands the bigger vision. We often chase efficiency in property management, but I've learned that excellence comes from slowing down, building the right foundations, and empowering people to do their best work.

If you've been feeling stretched, buried in administration, or wondering how to create a business that can grow without relying on you for everything, I hope these insights encourage you to think differently. Because sustainable success isn't about doing more–it's about building the right structure, investing in the right people, and creating a business where everyone has the opportunity to thrive.

"It's not about doing more yourself. It's about building something structured and streamlined so your team can actually work, not just survive.”

- Kylie Walker

We cover:

Building and managing an offshore team for property management.
Overcoming administrative overwhelm in a real estate agency.
The transition from chaos to structured processes and systems.
The impact of offshore support on onshore team efficiency and morale.
The concept of "done for you Taskers" and its differentiation from typical virtual assistant services.
The importance of documented systems and transparency in business operations.
Lessons learned from personal experiences with offshore teams.
The significance of investing in people and building relationships within teams.
The distinction between efficiency and excellence in work processes.
The role of purpose and understanding in enhancing team engagement and productivity.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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There are moments in life when you realise the biggest thing standing between where you are and where you want to be isn't your workload, your business or even your circumstances–it's the story you've been telling yourself. In this deeply personal episode, I share the journey that has taken me from one of the darkest periods of my life to buying my own home at 53, and why the most important work I've ever done wasn't in my business, but on myself.

As property managers, we're incredibly good at looking after everyone else while quietly carrying stress, burnout and impossible expectations behind the scenes. I open up about the shame, anxiety, negative self-talk and victim mindset that kept me stuck for years, and why there was never one magic solution. It was the messy combination of counselling, journalling, meditation, reading, personal development and consistently showing up for myself that slowly changed everything.

My hope is that this conversation encourages you to pause and ask yourself what stories you're believing, and whether they're helping you build the life you truly want. Because while the work isn't always easy, the transformation starts from within–and when you change the way you think, speak to yourself and respond to life's challenges, your business, your relationships and your future begin to shift in ways you never thought possible.

“The hard things don't have to define your future. They're not life sentences. They're just data. They're opportunities to take lessons away from what worked and what didn't work.”

- Kylie Walker

We cover:

Personal journey through significant life challenges, including marriage breakdown and business struggles.
Overcoming anxiety and emotional hardship through various methods.
Importance of internal work for personal transformation and mindset change.
Tools and strategies for managing negative self-talk and emotional outbursts.
The role of counseling, meditation, journaling, and workshops in personal growth.
The impact of shame and perfectionism in high-stress careers like property management.
The significance of daily commitment to self-improvement and emotional healing.
The idea that struggles and breakdowns can lead to growth and new opportunities.
Encouragement to challenge negative narratives and beliefs about oneself.
The message that it’s never too late to change and pursue a fulfilling life.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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For a long time, I wore the chaos in my business like a badge of honour. I knew where everything was, I could solve every problem, and everyone relied on me. But what I eventually realised was that being needed for everything wasn't a strength–it was the very thing preventing my business from growing. In this episode, I share my own journey from overwhelming and reactive management to building systems that created more clarity, consistency, and freedom for both myself and my team.

I also open up about one of the most challenging periods in my business. When I introduced new systems, accountability, and transparent workflows, the resistance was immediate. Team members pushed back, several left, and for a moment I questioned whether I had made the right decision. Looking back, that difficult transition became a defining moment because it forced me to build a business that could operate beyond the knowledge stored in one person's head and create a stronger foundation for long-term growth.

I break down the three systems that transformed the way I run my business: client communication, operational workflows, and marketing visibility. These aren't just tools or pieces of software–they're the frameworks that help property management businesses reduce stress, improve consistency, delegate effectively, and create space for growth. If you're feeling stretched too thin, constantly reacting instead of leading, or wondering why your business still depends on you for everything, this episode will challenge you to think differently about the systems that support your success.

“You can't build a team, you can't take a day off. And more importantly, you can't actually grow beyond yourself because you've become the bottleneck.”

- Kylie Walker

We cover:

Importance of systemizing a property management business for clarity and scalability
Challenges and benefits of implementing cloud-based property management software
Development of client communication and relationship management systems
Creation of operations and task management workflows and standard operating procedures (SOPs)
Strategies for effective delegation and workload management
Establishment of marketing and visibility systems to attract new clients
The transition from chaotic to organized business practices
Resistance from team members during the implementation of new systems
The significance of maintaining consistent client engagement and communication
The long-term advantages of overcoming initial discomfort and resistance to change

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Standing out in property management has never been more challenging. With so many agencies competing for attention online, it’s becoming increasingly difficult to create a genuine point of difference that landlords and tenants actually notice. When I sat down with Tom Dorawa from Virtual Tour Creators, we explored how technology is changing the way agencies market properties and why presentation has become far more than just a tool for securing a tenant. What struck me throughout our conversation was how often the smallest improvements in visibility and client experience can create the biggest competitive advantage.

We spent time unpacking the practical ways agencies can use virtual tours, floor plans, professional imagery, and emerging technology to elevate both their marketing and operational processes. Rather than adding more work, many of these tools are designed to simplify what property managers are already doing while creating a stronger experience for landlords, tenants, and prospective clients. Tom shared some fascinating examples of agencies using these solutions to attract higher-quality tenants, improve rental returns, and create a level of transparency that builds trust and strengthens client relationships.

What sits underneath all of this is the willingness to adapt. The property management landscape is changing quickly, and the businesses that continue to grow are often the ones prepared to embrace innovation rather than resist it. Whether it’s adopting new technology, improving the way properties are presented, or finding smarter ways to serve clients, the opportunity lies in being open to doing things differently. For property management professionals, this conversation is a reminder that growth doesn’t always come from working harder–it often comes from finding better ways to deliver value and create an experience that people remember.

“If you're not going to try it, you'll never know what happened to you or what you missed out on.”

- Tom Dorawa

We cover:

Innovative marketing solutions for property management and real estate professionals.
Use of 360-degree virtual tours and floor plans in property marketing.
Challenges of traditional property marketing and the need for modernization.
The origin story of Virtual Tour Creators and its development.
DIY marketing tools that empower agents to create their own virtual tours and photos.
The impact of personalized, high-quality marketing content versus generic AI-generated materials.
Success stories of clients using Virtual Tour Creators to enhance their business.
Importance of showcasing surrounding amenities in property marketing, especially in rural areas.
The role of technology and innovation in property management.
Discussion on mental health, personal development, and the evolving role of AI in business operations.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Tom Dorawa:

https://www.linkedin.com/in/tom-dorawa-53001295/

https://virtualtourscreator.com.au/

https://www.instagram.com/virtualtourscreator

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

AI isn’t coming for our jobs–but it is changing the way we work. In this episode, I share my perspective on artificial intelligence and why I believe the real opportunity for property managers isn’t replacement, it’s amplification. Over the past year, I’ve been integrating AI into my businesses in ways that are helping us move faster, make better decisions, and create more space for the work that truly matters. If AI has felt overwhelming or intimidating, my goal is to show you a more practical and empowering way to think about it.

I take you behind the scenes of how we’re using AI across market research, prospecting, client communication, content creation, and knowledge management. From identifying opportunities before competitors do, to helping property managers navigate difficult conversations with confidence, these tools are reducing repetitive tasks and giving us access to better information, faster. The result isn’t less human connection–it’s more time and energy to focus on the relationships, strategy, and expertise that clients value most.

At its core, this conversation is about staying relevant in a rapidly changing industry. The property managers who thrive over the next five years won’t necessarily be the most technical–they’ll be the ones willing to evolve, adapt, and use technology intentionally. I share why embracing AI now can help you reclaim time, improve profitability, and position yourself and your business for long-term success in an increasingly competitive market.

“AI isn't coming for your job, but AI is coming for the people who aren't using it.”

- Kylie Walker

We cover:

Integration of AI in property management
Benefits of AI for improving efficiency and client service
Addressing concerns about AI replacing jobs
AI tools for market research and reporting
Prospecting and lead identification using AI
Enhancing content creation and communication with AI
Internal knowledge management through AI solutions
Real-world examples of AI impact on property management
The importance of evolving with technology in the industry
Encouragement for property managers to adopt AI tools intentionally

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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One of the biggest lessons I learned early in my property management career was that delivering value and communicating value are two very different things. In this episode, I share the simple but powerful strategy that helped me retain investors for years, even through market uncertainty, staff changes, and growing competition. Drawing on my background in marketing and communication, I explain why meaningful client relationships are built through intentional conversations, not just efficient processes, and how becoming a trusted advisor can completely change the way investors see your role.

I unpack the Investor Audit framework that became a cornerstone of my business and explain how structured, strategic conversations can strengthen trust, improve retention, and create deeper client loyalty. From reviewing property performance and maintenance planning to discussing future investment opportunities, these conversations allow me to better understand my clients’ goals while helping them feel supported throughout their wealth creation journey. It’s not about selling services – it’s about showing genuine interest in helping investors make better decisions.

This episode is a reminder that the strongest property management businesses are built on relationships, not transactions. I walk through the practical steps for implementing Investor Audits in your own portfolio and share the communication habits that helped me create long-term client connections. If you're looking to improve retention, elevate your client experience, and position yourself as an indispensable part of your clients’ success, this is a strategy that can make a lasting impact.

“Maybe you're thriving. Maybe you're struggling with retention. Maybe you're exhausted from constantly chasing new clients. But if you're willing to shift from what can I do for them to how can I actually be their partner in this investment, everything changes.”

- Kylie Walker

We cover:

The concept of the "investor audit" as a strategy for property managers.
Importance of building trust and demonstrating value to landlord clients.
The need for effective and consistent communication with investors.
The role of property managers beyond just rent collection.
Strategies for maintaining long-term client relationships.
The significance of personalized and meaningful communication.
Tailoring services to meet the specific goals of property investors.
The impact of regular check-ins and updates on client loyalty.
Utilizing data and insights during investor audits to support decision-making.
Shifting the mindset from transactional management to being a strategic partner.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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There’s a quiet shift happening in property management right now – and it’s the move away from transactional service toward something far more meaningful. In this thoughtful conversation, I’m joined by Jenny Lock from K & Lo Property Co, who shares why relationship-driven property management is becoming the future of our industry. Together, we unpack the impact of client experience, the importance of genuine connection, and why the small moments – the phone calls, the thoughtful touchpoints, the way people feel – are often what matter most in building long-term trust and loyalty.

We also tackle one of the most controversial conversations currently circulating in property management: client poaching. It’s a topic layered with emotion, ethics, leadership, and accountability, and Jenny offers such a balanced and grounded perspective from both a business owner and property manager point of view. This conversation explores what really creates client loyalty, why culture and relationships inside agencies matter more than ever, and how business owners can build stronger retention through service, communication, and aligned leadership rather than fear or control.

What I loved most about this discussion is how deeply it reinforces the idea that great property management isn’t built on volume, chaos, or constantly being reactive – it’s built on intentional systems, aligned values, and creating experiences that people genuinely remember. Jenny shares the strategies she’s implementing inside her new boutique agency to elevate both the owner and tenant experience, while also protecting her own wellbeing and avoiding the burnout so many in our industry are facing. If you’ve been craving a more human, thoughtful, and sustainable approach to property management, this conversation will leave you feeling inspired to rethink what’s possible.

“I highly hold myself to values and ethics, and I think the real estate industry already has this bad reputation of not doing the right thing. I want to do the right thing and walk the walk and talk the talk.”

- Jenny Lock

We cover:

Transitioning from transactional to relationship-focused property management.
Importance of building genuine relationships with clients and tenants.
Negative impact of transactional approaches on the industry’s reputation.
Ethical considerations in client poaching within property management.
Strategies for maintaining client relationships and loyalty.
Enhancing customer experience through personalized services and communication.
Role of technology and AI in supporting relationship-driven property management.
Addressing burnout among property managers through quality-focused practices.
Importance of personal development and aligning business practices with values.
Encouragement for property managers to reconnect with clients and improve service quality.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Jenny Lock:

0487275151

www.klopropertyco.com.au

K&LO Property Co Google review

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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There’s a side of property management we don’t speak about nearly enough – the emotional load, the vulnerability, and the quiet moments where instinct becomes your greatest safety tool. In this deeply honest conversation with experienced property management professional Kallista Tzirvelakis, we shine a light on the realities many property managers have experienced but rarely voice out loud. From solo inspections to aggressive interactions and the pressure to simply “keep going,” it’s a powerful reminder that safety isn’t a luxury in our industry – it’s essential. What stood out most was the importance of trusting your gut, speaking up early, and creating workplace cultures where people feel genuinely supported, not dismissed.

There’s also an important conversation here around leadership and responsibility. Property managers are often expected to absorb conflict, manage chaos, and navigate difficult situations without enough structure or protection in place. The discussion around code words, team communication, risk awareness, and emotional resilience highlights something many businesses still overlook – good intentions are not enough. Systems need to be practiced, conversations need to happen regularly, and teams need to know their wellbeing matters just as much as performance. For industry leaders, this is a timely reminder that retention starts with creating environments where people feel safe, heard, and valued.

What makes this conversation especially impactful is its honesty. There’s no fearmongering or dramatics – just real experiences, practical awareness, and thoughtful insight into the realities of working closely with people every single day. For newer property managers, it offers guidance and perspective. For experienced professionals, it’s validation that the pressure we carry is real and worthy of acknowledgment. And for the industry as a whole, it’s a call to approach safety, mental wellbeing, and professional development with far more intention than we have in the past. Because protecting your team isn’t separate from building a successful business – it’s part of it.

“Just never go in with a blind eye. Just be aware of your surroundings. Do your due diligence. Check backgrounds. and go with your gut feeling. If something doesn't feel right, just don't do it.”

- Kallista Tzirvelakis

We cover:

Importance of personal safety in property management, especially for women.
Risks and vulnerabilities faced by property managers when dealing with tenants.
Personal experiences highlighting the need for effective safety protocols.
Development and challenges of safety systems, such as the "Red Folder" protocol.
The impact of personal exposure through online profiles and social media.
Strategies for protecting oneself, including background checks and tenant verification.
Practical safety tips for property managers during inspections and meetings.
Emotional and psychological effects of confrontations with difficult tenants.
Industry challenges contributing to burnout and mental health struggles among property managers.
Encouragement for open communication and ongoing discussions about safety in the property management field.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Kallista Tzirvelakis:

https://kallista.zebrapm.com.au/

https://www.instagram.com/zebra_pm_kallista/

https://www.facebook.com/profile.php?id=61574342851698

www.linkedin.com/in/kallista-tzirvelakis-96902877

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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In this deeply honest and thought-provoking conversation, I sat down with Melissa Hickson to explore a side of property management that so many professionals experience but rarely speak about openly – nervous system dysregulation, chronic stress, and the emotional toll of constantly operating in survival mode. Together, we unpack the invisible pressure so many property managers carry while juggling demanding workloads, difficult conversations, leadership responsibilities and personal challenges behind the scenes. This episode offers a compassionate and refreshing perspective on what burnout really looks like in our industry – and why simply “pushing through” is no longer sustainable.

Melissa shares her personal journey through career trauma, relationship breakdown, anxiety and emotional exhaustion, alongside the powerful practices that helped her rebuild herself from the inside out. From breathwork and nervous system regulation to recognising the physical signs of stress, this conversation is filled with practical insights for property management professionals who feel overwhelmed, reactive or disconnected from themselves. I also open up about my own experience with chronic stress and health challenges, creating a deeply relatable discussion around leadership, self-awareness and the importance of protecting your wellbeing while building a successful career.

More than anything, this episode is a reminder that success in property management should never come at the expense of your health, relationships or sense of self. It’s a conversation about learning to slow down, listen to your body and create a more sustainable way of living and leading. Whether you’re a business owner, department head or property manager feeling stretched too thin, I hope this episode leaves you feeling seen, supported and encouraged to approach both life and business with more intention, clarity and compassion.

““I think it’s really important – when we are in our industry, it is stressful. Being a property manager is a really stressful place to be. If you are actually not regulated within your day-to-day life, then it will feed back into your work.”

- Melissa Hickson

We cover:

The impact of chronic stress and burnout in the property management industry.
Personal experiences of stress and mental health challenges faced by industry professionals.
Signs and symptoms of nervous system dysregulation, including emotional and physical manifestations.
The importance of recognizing and addressing nervous system dysregulation for overall well-being.
Techniques for regulating the nervous system, such as breathwork and grounding practices.
The role of energetic healing practices, including Reiki and Kundalini energy work, in managing stress.
The transformative effects of breathwork and energetic practices on personal and professional life.
The connection between personal well-being and professional effectiveness in property management.
The importance of open conversations about mental health and stress management in the workplace.
Resources and support available for individuals seeking to improve their mental health and manage stress.

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Melissa Hickson:

https://prpm.com.au/our-team-melissa-hickson/

0422 071 572

melissa@prpm.com.au

https://www.instagram.com/melissahicksonpmspecialist/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Patrick Mears shares a refreshingly honest perspective on what success in property management can actually look like – and it’s not always tied to bigger portfolios, larger teams or chasing endless growth. After years of building his business, Patrick reached a turning point where he realised that more management didn’t automatically equal more freedom, profit or happiness. Instead, he made the conscious decision to build a business that supports the life he wants, not one that consumes it. His approach is a powerful reminder that sustainable growth starts with clarity around your values, your goals and the lifestyle you’re trying to create.

This conversation also unpacks the hidden cost of discounting in property management and why so many business owners unknowingly sacrifice profit, team sustainability and service quality in the pursuit of growth. Pat shares his philosophy around attracting quality clients through reputation, consistency and word of mouth rather than competing on price. There’s so much value here for business owners feeling pressure to constantly grow, especially in an industry where vanity metrics can easily distract from what’s actually creating a healthy, profitable business behind the scenes.

What stood out most for me was his perspective on freedom – not in the flashy sense, but in the everyday moments that matter. Being able to pick his boys up from daycare, attend swimming lessons, step away from difficult clients and create boundaries around how he works has become his definition of success. It’s such an important conversation for anyone in property management who feels stretched too thin, overwhelmed by expectations or caught in the trap of believing bigger always means better.

“I'm my own competition, so if I want to grow by ten this month, then I have to do that work and not have to go out and steal from other people or beat everyone. Just compete against yourself and work out what you need, what you want, as opposed to what other people are sprouting on social media or whatever, how many they've signed and that sort of thing.”

- Patrick Mears

We cover:

Growth in the property management industry and its misconceptions
The relationship between business size and success
Personal experiences and journey of a property management business owner
The impact of the COVID-19 pandemic on business perspectives
Importance of work-life balance and aligning business goals with personal values
Strategies for maintaining profitability without discounting services
The significance of quality client relationships over quantity
Efficient business management practices and the use of technology
The value of networking and collaboration within the industry
Advice for property managers on managing growth pressures and focusing on personal goals

A big shout-out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Patrick Mears:

https://www.rubixrealty.com.au/

https://www.instagram.com/rubixrealty/

https://www.facebook.com/Rubix.Realty

https://www.linkedin.com/in/patrickmearspropertymanager/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Growing a business can look strong and successful from the outside, but what’s happening behind the scenes often tells a very different story. In this episode, I sit down with Elizabeth Hood, founder of Elite Real Estate, to unpack the reality of building a business while navigating some of life’s toughest challenges. From launching her agency with limited resources to facing personal loss, single parenthood, and a life-altering health diagnosis, Elizabeth shares the moments that reshaped not just her business, but her entire perspective.

One of the most powerful takeaways from this conversation is how easy it is to become conditioned to “push through” at all costs. In high-pressure industries like property management, that constant drive can feel normal – even necessary. But Elizabeth’s experience highlights what happens when that mindset goes unchecked. Operating in a constant state of urgency, ignoring physical warning signs, and prioritising everything else above your own wellbeing can slowly take its toll, often without you realising until you’re forced to stop.

At the centre of it all is a shift in how success is defined. Elizabeth now approaches her business and life with a completely different lens – one that values energy, presence, and intentional boundaries just as much as growth. By creating space to rest, disconnect, and be fully present with her family, she’s found a more sustainable way to move forward. For anyone feeling stretched or stuck in the cycle of doing more, this episode offers a grounded reminder: building a thriving business should never come at the expense of the life you’re working so hard to create.

“I think when you give, like you think you're giving your best to people, but when you're running at 10%. It's not your best.”

- Elizabeth Hood

We cover:

Overcoming personal and professional challenges in real estate.
The impact of mindset on healing and success.
Navigating cancer while managing a business and family.
The emotional toll of burnout and stress.
The importance of integrity and relationships in business.
Building a business with strong values and community focus.
Strategies for maintaining a positive mindset and emotional control.
The significance of setting boundaries and prioritizing health.
The transformative effects of personal experiences on family and business.
Empowering others to achieve balance without sacrificing health or values.

A big Shout out to our amazing podcast partner Ailo.

Book an Ailo Demo and get your Mecca Gift Card:

http://ailo.io/tpm

Follow Ailo:

https://www.instagram.com/ailohq/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Elizabeth Hood:

https://www.elitere.com.au/

https://www.instagram.com/eliterockhampton/

https://www.facebook.com/elizabethhoodsells

https://www.linkedin.com/in/elizabeth-hood-85a7b852/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Building a high-performing business isn’t about doing more–it’s about doing the right things, consistently and with clarity. When I sat down with Maria Findikakis, we explored what really sits behind businesses that grow without burning out their people. With decades of experience across sales, leadership, and business ownership, Maria brings a practical, no-nonsense perspective to what actually works. What really landed for me is how quickly things can unravel when there’s a lack of structure and connection. Without clear roles, strong communication, and shared direction, even the most ambitious growth plans can create more pressure than progress.

There’s a strong theme here around shifting from reactive habits to intentional leadership. In an industry where everything can feel urgent, it’s easy to fall into constant firefighting. But the difference in high-performing teams is found in the small, consistent disciplines–planning ahead, staying connected daily, and creating visibility across the business without overcomplicating it. Maria shares how simple rhythms, like short team check-ins and clarity around priorities, can completely change the energy of a workplace. It’s not about adding more to your plate, it’s about creating alignment so everyone is moving in the same direction.

At the heart of it all is people. The way you build, support, and lead your team will always shape the outcome of your business. There’s a clear reminder that culture is something you actively create through your decisions, your standards, and who you choose to keep in the room. When people understand their role, feel supported in it, and are surrounded by the right environment, performance becomes a natural outcome. For property management professionals, this is where long-term success is built–not just in growth, but in creating a business that feels sustainable, rewarding, and aligned with the life you actually want to live.

“Letting go is not losing control. It’s actually creating more capacity to do more of the things that you’re supposed to be doing.”

- Maria Findikakis

We cover:

Importance of business culture in real estate
Role of structure in successful business operations
Daily operational habits that contribute to success
Personal journey from takeaway business to real estate
Significance of delegation and role clarity
Common cultural mistakes in real estate businesses
Strategies for effective communication within teams
Impact of daily planning on productivity
Use of technology for project management and accountability
Continuous learning and personal development for leaders

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Maria Findikakis:

https://www.instagram.com/maria_findikakis/

https://agentsagency.au/home

maria@agentsagency.com.au

BLAC_SALT: https://blacsalt.au/

Agents’Agency: https://agentsagency.au/

https://www.linkedin.com/in/mariafindikakis/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Calm in a crisis isn’t about personality–it’s about intention, self-awareness, and leadership. I’m joined by Amy, General Manager at McGrath Blackburn, who brings more than 20 years of experience across every facet of real estate from reception through to senior leadership. That breadth of experience shows in the way she leads today: grounded, measured, and deeply aware of the impact her response has on her team. What really stood out is the ripple effect of how we show up in high-pressure moments. Whether it’s a difficult eviction, a threatening situation, or a team issue escalating unnecessarily, your response sets the emotional tone for everyone around you. Teams don’t thrive in chaos–they look for safety, clarity, and direction.

There’s a powerful reminder here that not everything urgent is truly important. In property management, everything can feel like a crisis if you let it–but learning to separate emotion from action is where growth happens. Amy shares how she’s trained herself to sit with situations rather than react instantly, asking better questions and focusing on solutions over drama. It’s not about being perfect or never feeling overwhelmed—it’s about building the self-awareness to recognise when you’re reacting versus responding, and making small, consistent changes that lead to better decisions over time.

What ties it all together is perspective. Life experience, especially personal loss, has a way of refining what really matters, and that perspective shapes how we lead, work, and live. When you understand your energy is finite, you become far more intentional with where you spend it. From creating space to decompress, to leaning on trusted mentors, to consciously choosing how you walk into both your workplace and your home life–these are the habits that support longevity in this industry. Because success in property management isn’t just about performance it’s about how sustainably you can show up, lead, and live.

“No one comes to work to enter a space of chaos. They look for safe spaces.”

- Amy Blackburn

We cover:

Strategies for staying calm during crisis situations in property management and real estate.
The importance of leadership in maintaining a composed work environment.
Personal journey of developing self-awareness and emotional control.
Impact of personal hardships on professional behavior and crisis management.
Changes in the property management industry and the need to manage increasing pressures.
Techniques for maintaining work-life balance and mental health.
The role of transparency and vulnerability in leadership.
Approaches to handling high-stress personalities and workplace drama.
The value of mentorship and building a professional network.
Creating safe spaces for team members to foster growth and well-being.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Amy Blackburn:

https://www.mcgrath.com.au/agents/amy-blackburn-a1VRE000000froL2AQ

amyblackburn@mcgrath.com.au

0419 008 497

https://www.linkedin.com/in/amy-blackburn-b5b717185/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Change in property management isn’t slowing down–and if anything, it’s accelerating. In this conversation with Kasey Lawrence from The Rental Network, one of Australia’s leading voices in property management training and reform, we unpacked a powerful truth: change itself isn’t the problem… It's how we approach it. When we shift from reacting to leading, everything starts to feel more manageable. The professionals who are thriving right now aren’t the ones with fewer challenges–they’re the ones who have normalised change as part of the role and positioned themselves as the calm, confident voice their clients need.

There’s a real opportunity here for leaders to step up and take ownership of education within their businesses. When your team knows they can come to you for clarity, guidance, and direction, it removes uncertainty and builds confidence across the board. And that confidence flows outward–to your clients, your conversations, and ultimately your results. Education isn’t just a box to tick; it’s the foundation for stronger teams, better service, and more resilient businesses.

What I love most is the perspective shift around legislation and industry changes. Instead of viewing them as obstacles, there’s power in recognising how many of these changes actually support us–giving us clearer boundaries, stronger frameworks, and better tools to manage expectations. When we lean into that, communicate proactively, and stay grounded in our role as trusted advisors, we don’t just survive the shifts in this industry–we lead through them with purpose.

“So the leaders need to lead with positivity, lead with education, and make sure that their team are completely empowered through their own education and knowledge that they can confidently have conversations with their clients around this new legislation without feeling that uncertainty or stress or sweaty palms if a conversation comes up about the new regulations.”

- Kasey Lawrence

We cover:

Rapid changes in the property management industry
Mindset shifts necessary for adapting to industry changes
Empowering property managers and teams through education
Navigating new legislation and industry reforms
Challenges related to rental reforms in Victoria
Importance of leadership in managing change
Proactive education as a key strategy for success
Maintaining personal well-being in a changing landscape
Community engagement within the rental industry
Support services offered, including rental department health checks and workshops

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Kasey Lawrence:

https://www.instagram.com/the.rental.network/

https://www.linkedin.com/in/kasey-lawrencetrn/

https://therentalnetwork.com.au/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Understanding your numbers is one of the most important shifts a property management business owner can make, because financial confidence changes the way you lead, grow and plan ahead. This conversation with Travis Whelan unpacks the difference between being busy and being financially solid, showing why clear reporting, clean data and a real grasp of your business performance matter so much. There is a grounded practicality to this discussion too, with a strong focus on making informed decisions rather than operating from assumption, avoidance or overwhelm.

What really lands is the connection between financial structure and future opportunity. Whether you are building organically, considering acquisitions or thinking about an eventual exit, the strength of your rent roll comes back to far more than the number of properties under management. Fee structure, profitability, wage control, ancillary income and operational efficiency all play a role in how the business performs and how it is viewed by buyers and lenders. It is a timely reminder that strong businesses are built deliberately, with visibility around what is working, what is draining resources and where greater discipline is needed.

There is also an important conversation here around tax, cash flow and the habits that support long-term stability. Travis speaks candidly about the risks of poor financial management and why staying on top of obligations early can protect both your business and your peace of mind. Paired with the bigger-picture discussion around readiness, strategy and sustainable growth, this episode offers a thoughtful perspective for business owners who want to create something that is not only successful on the surface, but well-run, resilient and prepared for what comes next.

“If you don't have yourself sale ready from day one, it's going to make it a lot harder.”

- Travis Whelan

We cover:

Understanding financials in property management businesses, particularly rent rolls.
Key financial concepts: profit and loss statements, cash vs. accrual accounting.
Importance of clear financials when buying or selling a rent roll.
Characteristics of a healthy and saleable rent roll, including management fees and vacancy rates.
Preparing financials for sale: timing and necessary documentation.
The impact of staffing and wage costs on profitability.
Benchmarks for profitability and wage costs in property management.
Considerations for buying rent rolls in different states and compliance requirements.
The five C's of credit and their relevance to rent roll finance.
Tax management and obligations, including dealing with the ATO.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Travis Whelan:

https://www.linkedin.com/in/travis-whelan-418421a2/

https://www.therentrollfinancebroker.com.au/

0422 608 757

travis@therentrollfinancebroker.com.au

https://www.facebook.com/therentrollfinancebroker

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Sarah Smith’s journey is a powerful reminder that growth in business is rarely about waiting for the right moment – it’s about deciding, committing and backing yourself before you feel ready. From starting at her dining room table with a whiteboard and a clear target, to building rapid momentum through disciplined action, her story highlights what’s possible when strategy meets consistency. There’s an honesty in how she shares the process too – the resistance, the fear, and the reality of doing the work even when you don’t enjoy it.

What stands out is the balance between relentless execution and intentional thinking. From building a highly targeted database to committing to daily prospecting, Sarah leaned into the fundamentals that many avoid, and turned them into a growth engine. At the same time, her experience with acquisition reveals the other side of scaling – the complexity, the risk, and the importance of knowing your numbers, your capacity and your long-term vision before making big moves.

This conversation also brings a strong focus to leadership, mindset and the infrastructure required to sustain success. Growth at speed demands more than just effort – it requires systems, support and the ability to evolve quickly as the business expands. Whether it’s navigating uncertainty, building the right network around you, or creating processes that allow your team to thrive, there’s a clear message here: sustainable growth is built with intention, resilience and a willingness to keep moving forward, even when it feels uncomfortable.

“You just have to outrun your losses and continue to do everything you're doing.”

- Sarah Smith

We cover:

Growth strategies in the property management business
Combining organic growth with acquisitions for sustained momentum
Personal journey from corporate property management to agency ownership
Challenges faced during the transition to business ownership
Importance of building a strong database and effective contact management
Balancing business growth with family life and responsibilities
Role of fear and risk management in entrepreneurship
Utilizing technology and support systems for business efficiency
Developing talent internally versus relying on external recruitment
Building a strong professional network for support and collaboration

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Sarah Smith:

https://themodernagent.com.au/

0438 206 902

https://www.linkedin.com/in/sarahdickenson/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

The idea of becoming an attraction agent sounds simple, but in reality it requires a very different approach to how many businesses operate day to day. Instead of constantly chasing leads, referrals and growth, the focus shifts to building a presence where opportunities come to you. This conversation explores what actually drives that shift – from how you show up in your market, to how you communicate your value, and the consistency required to build trust over time.

I’m joined by Tara Bradbury, Director of Active Agents in Hervey Bay, who shares her experience across property management, BDM and business ownership. Tara offers a grounded and practical perspective on what it takes to stand out, especially when starting from zero. From community involvement and client experience to social media visibility, reputation management and leveraging the right technology, she breaks down how strong, sustainable growth is built through intentional actions rather than quick wins.

There is also a clear message here for leaders navigating growth in a changing market. Relying on one source of business or outdated processes is no longer enough. Agencies need to stay adaptable, regularly review their strategies and ensure their systems genuinely support the experience they promise. For property managers, BDMs and business owners, this is a conversation that challenges the traditional hustle mindset and offers a smarter, more sustainable way to build momentum and long-term success.

“It’s not who you know. It’s who knows you. That is the most important thing out there.”

- Tara Bradbury

We cover:

Concept of becoming an "attraction agent" in property management
Transition from chasing leads to attracting business through reputation and trust
Importance of aligning business development strategies with personal comfort levels
Role of transparency, confidence, and trust in investor-agent relationships
Utilization of technology and software for enhanced property management services
Impact of social media and community engagement on visibility and client attraction
Strategies for handling client feedback and reputation management
Balancing professional commitments with personal life in property management
Importance of ongoing education and personal development resources
Encouragement for agents to be proactive and adaptable in their business approaches

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Tara Bradbury:

https://activeagents.com.au/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Technology is moving fast, but speed alone is not the goal. What matters is whether the tools we adopt are genuinely reducing the low-value, repetitive work that keeps property managers stuck in constant reaction mode. This conversation explores the difference between software that simply creates more task lists and software that actually removes friction, automates decision pathways, and frees up time for the work that really matters – communication, strategy, relationships, and service.

I’m joined by Curtis Thompson, CEO of Our Property, who brings decades of experience building and scaling software businesses. Curtis brings a refreshingly grounded perspective to the role of AI and automation in property management. Rather than replacing people, the real opportunity lies in repositioning them. When repetitive admin, follow-up, and workflow coordination are handled more intelligently, property managers can step further into advisory conversations, stronger landlord relationships, and better commercial outcomes. It is a thoughtful reminder that the future of this industry will not be built on busyness, but on better systems, better decisions, and a clearer understanding of where human value is best placed.

There is also an important leadership lens woven through this discussion. As our industry faces increasing pressure on profit, staffing, and service delivery, agencies cannot afford to keep layering technology on top of broken processes. The smarter approach is to step back, rethink the ideal operating model, and then choose solutions that support that vision. For principals, BDMs, and department leaders, this is a timely conversation about change, mindset, and what it will take to build a more scalable, sustainable property management business in the years ahead.

“Are we solving real operational problems or just layering technology on top of inefficiency?”

- Curtis Thomson

We cover:

The role of technology, software, AI, and automation in property management.
Challenges of repetitive administrative tasks in property management.
The importance of automating busy work to enhance property manager efficiency.
The potential of AI to support decision-making and improve operational processes.
The necessity of human involvement in property management despite automation.
Strategies for agencies to evaluate and adopt new technology effectively.
The emotional journey of change management within property management teams.
Continuous innovation and the importance of user feedback in software development.
The concept of "moonshots" in proptech and ambitious strategic changes.
Personal development and leadership strategies for effective problem-solving and team empowerment.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Curtis Thomson:

https://www.linkedin.com/in/curtisthomson/

https://www.ourproperty.com.au/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Working in property management can sometimes feel like a nonstop balancing act. There are clients to support, properties to manage, emails piling up, and expectations coming from every direction. When the pressure keeps building, it’s easy to slip into survival mode and believe that stress is simply part of the job. In this episode, I explore why constantly talking about burnout isn’t moving the industry forward, and why it’s time we start focusing on building careers that are actually sustainable.

I’m joined by senior property manager Emily Wood, who opens up about the moment stress forced her to step away from the industry completely. After experiencing serious health impacts, Emily took a year out before eventually returning to property management with a completely different perspective on how she works. Today she manages a large portfolio while also creating resources and support for other property managers through her platform, PM with Em.

During our conversation we talk about recognising when overwhelm is starting to take hold, the importance of checking in with your own capacity, and the simple framework Emily uses to decide what truly deserves her attention each day. We also dive into boundaries, communication, and why slowing down can actually help you perform better in a demanding role. If you’ve been feeling stretched, reactive, or stuck in the chaos of day-to-day property management, this episode offers practical insights to help you approach your work with greater intention.

“Nothing that I'm doing right now is life or death. Like, just take a deep breath. Slow yourself down and just take the next step.”

- Emily Wood

We cover:

Burnout in the property management industry
Personal experiences and stories related to burnout
Strategies for recognizing and managing burnout
Importance of mindfulness and self-care
Setting boundaries and effective communication
Leveraging support systems, such as virtual assistants
The impact of unrealistic expectations from clients
Tools and resources for property managers to avoid burnout
Creating a supportive community for property managers
Intentional career growth and planning in property management

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect with Emily Wood:

https://www.instagram.com/pmwithem_/

beacons.ai/pmwithem

Download the the PM survival guide 2.0

https://shop.beacons.ai/pmwithem/154a3675-cbf9-48aa-9e15-694bdc663d24

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

After spending three weeks co-hosting the NEXT conference across Perth, Brisbane, and Melbourne, I walked away with a perspective shift that I didn’t expect. Working alongside four other coaches with completely different strengths challenged me to reflect on collaboration, leadership, and what it really takes to create something meaningful in our industry. This episode is a behind-the-scenes look at the lessons that surfaced for me – both professionally and personally – while bringing this event to life.

I share what it truly costs to show up at that level, especially when public speaking doesn’t come naturally. From the nervous energy of being on stage to the emotional and mental demands of leading conversations that matter, this experience reinforced how important it is to protect our energy and design businesses that don’t rely on us operating at maximum intensity all the time. Systems, delegation, support, and technology are no longer nice-to-haves – they’re the foundations of sustainable leadership.

We also explore the bigger shift happening inside the property management industry right now. The outdated identity of property management being the “support act” to sales is disappearing, replaced by a new generation of leaders building profitable, systemised, and forward-thinking businesses. More than anything, this experience reminded me that none of us have to build in isolation anymore. When ambitious people come together to share ideas, challenge thinking, and support each other’s growth, the entire industry moves forward.

“This industry is maturing and we are no longer in survival mode. We're in expansion mode. And collaboration reminded me of something really powerful. When you surround yourself with other ambitious, generous, intelligent people. You rise faster. Isolation keeps you small. Believe me, I spent almost a decade in isolation. But collaboration expands you.”

- Kylie Walker

We cover:

Balancing career and family in the property management industry
Empowering women in property management
Insights from the NEXT conference experience
Importance of collaboration and embracing individual strengths
Managing energy and avoiding burnout in high-intensity environments
The evolving future of property management with technology and human relationships
Shifting perceptions of property management as a valuable profession
The rise of property management professionals as entrepreneurs and strategic thinkers
Availability of support and resources for property management professionals
Emphasizing the importance of community and collaboration for growth and success

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

On the outside, everything can look successful. The brand is strong. The team is in place. The numbers might even be growing. But behind closed doors? It can feel like chaos, doubt and quiet damage control. In this episode, I sit down with Jaharn Torok, Principal of Ray White Lithgow, to talk about the season where things weren’t running smoothly – when the right people weren’t in the right seats, when avoidance felt easier than confrontation, and when leadership required a level of courage she hadn’t needed before.

We talk about what it really takes to rebuild a struggling rent roll– from implementing stronger systems and processes to having the tough conversations most leaders avoid. Jaharn shares how stepping up, communicating better, and putting the right “bums on seats” transformed her business from reactive and stressful to structured and sustainable. There’s powerful insight here for any sales agent looking to grow a property management arm, especially around due diligence, team structure and long-term strategy.

This episode is a reminder that resilience isn’t about pretending everything is fine – it’s about making the hard decisions that move your business forward. If you’ve been feeling overwhelmed, questioning your leadership, or sensing that something in your business needs to shift, this conversation will leave you feeling empowered to take action, trust yourself again, and lead with clarity and confidence.

“You go into damage control and know what you need to do, but it's having the courage to actually do it."

- Jaharn Torok

We cover:

Challenges in managing and rebuilding a property management business
Personal journey and experiences in the real estate industry
Importance of having the right team and communication
Implementation of systems and processes for business efficiency
Emotional and operational struggles faced by business owners
The significance of external support and mentorship
Growth mindset and resilience in overcoming difficulties
Strategies for integrating property management with sales
Recruitment challenges and the importance of finding the right fit
Benefits of being part of a franchise or brand in real estate

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Jaharn Torok

jaharn.torok@raywhite.com

https://raywhitelithgow.com.au/agents/jaharn-torok/72668

https://www.instagram.com/jaharntorok/

https://www.facebook.com/raywhitelithgow

https://www.linkedin.com/in/jaharn-torok-77b35194/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If I were launching a property management business in 2026, I would approach it from a completely different lens – shaped by experience, hard lessons, industry shifts, and the realities of burnout that so many leaders quietly carry. The conversation unpacks what I would prioritise first, why identity matters more than income in the early stages, and how getting clear on who you want to be as a leader changes every decision that follows.

We explore the importance of building around real capacity rather than chasing growth at any cost, setting clear service standards from day one, and embedding boundaries into your systems instead of relying on willpower. There’s also a strong focus on leadership development, personal visibility in a crowded market, and using technology and AI intentionally to strengthen your service – not strip away the human connection that makes great businesses thrive.

This is for the property manager or business owner who knows the old way of doing things isn’t sustainable. It’s a perspective shift toward building something profitable, adaptable, and energising – a business that supports your wellbeing, your relationships, and your long-term vision. Because success in the next era of property management won’t belong to the busiest operators, but to the most intentional ones.

“The future of property management belongs to leaders who are regulated, intentional, visible, and very human."

- Kylie Walker

We cover:

Advice for women in the property management industry
Starting a property management business in 2026
Importance of building a business based on identity rather than income
Designing a business around capacity and sustainability
Intentional use of technology and automation in business operations
Building a personal brand alongside the business
The significance of niching down and setting clear boundaries
Investing in leadership skills and emotional intelligence
Creating a business adaptable to change and uncertainty
Redefining success in terms of sustainability, health, and impact rather than just profit

Learn More About Taskers:

https://dfys.mykajabi.com/tasker-support

https://dfys.mykajabi.com/done-for-you-taskers

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Burnout doesn’t happen overnight, and in this episode I’m sharing what it really looked like for me when the pressure, pace, and constant demands of property management became too much. I talk openly about reaching a point where my business was running my life, not the other way around, and why that moment forced me to rethink how I was operating, leading, and showing up both professionally and personally.

I take you behind the scenes of how I rebuilt my business using what I now call my Freedom Framework. We dive into the role of simple, repeatable systems, the power of well-designed workflows, and how leveraging offshore support allowed me to create space, increase efficiency, and improve profitability without adding more hours to my week. This is about designing a business that functions smoothly even when you’re not in every detail.

This episode is for property managers who know there has to be a better way but aren’t sure where to start. It’s a mix of mindset, strategy, and practical insight designed to help you reduce overwhelm, protect your energy, and create a business that supports your wellbeing, your goals, and your life outside of work.

”I don’t have a productivity issue. I work really bloody hard. I have a capacity issue."

- Kylie Walker

We cover:

Overcoming burnout and overwhelm in the property management industry
Development and implementation of the "Freedom Framework"
Importance of time tracking and delegation in business management
Creation of simple, repeatable workflows and systems for property management tasks
Enhancing team efficiency and reducing staff turnover through structured processes
Shifting focus from busy work to profitability in business operations
Strategies for increasing fees and improving client retention
Transitioning from survival mode to sustainable business growth
Building a business that supports personal life and well-being
Offering support services to property management business owners through trained offshore talent

Learn More About Taskers:

https://dfys.mykajabi.com/tasker-support

https://dfys.mykajabi.com/done-for-you-taskers

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Showing up online can feel exhausting when you’re doing all the “right” things and still not seeing traction. In this episode, I’m unpacking one of the biggest questions I hear from property managers and business owners right now: should you be building a corporate brand or a personal brand? With social platforms more crowded than ever, visibility isn’t about being louder or more polished – it’s about being more human, more intentional, and more connected.

I break down why personal brands create stronger trust, deeper relationships, and warmer conversations than business pages alone. We talk about how showing the person behind the brand actually strengthens your business, not undermines it, and why clarity, consistency, and lived experience are your biggest differentiators online. This isn’t about becoming an influencer or oversharing your life – it’s about being known for what you stand for and how you think.

This episode is an equal parts mindset shift and practical guidance for anyone who wants to grow their business without burning out or hiding behind a logo. Whether you’re a property manager, leader, or agency owner, this conversation will help you rethink how you show up, what you want to be known for, and how to build trust in a digital world that’s craving real leadership.

”People don’t connect with businesses. They connect with people."

- Kylie Walker

We cover:

Balancing career and family in the property management industry
Strategies for growing a property management business
Overcoming fear and boosting confidence in professional settings
The importance of mindset in achieving success
Differences between personal branding and corporate branding
Why personal brands tend to outperform corporate brands online
The role of trust in service-based and relationship-driven industries
Key elements of a successful personal brand (clarity, consistency, perspective, authenticity, and value)
The impact of social media algorithms on personal versus corporate branding
The significance of showing up authentically in a crowded online space

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Running a property management business can feel like a constant juggle. Serving clients, managing a team, and trying to hold everything together behind the scenes. And when burnout creeps in or financial pressure builds, it’s no surprise that many business owners start to wonder… is it time to sell?

In this episode, we’re diving into the future of rent roll sales and acquisitions. What’s shifting, what to watch out for, and how to make smart, strategic decisions whether you’re buying, selling, or just starting to think about it. I also share a bit about my own experience selling off parts of my rent roll in three different transactions, including the highs, the challenges, and a few lessons learned the hard way.

I’m joined by the incredible Tarsi Taylor, rent roll strategist, business valuer, and founder of The Tarsi Way and Buy a Rent Roll. With over 26 years in the industry, she brings real talk and deep insight into what makes a rent roll valuable, what impacts your multiplier, and why the foundations of your business matter long before you decide to sell. Whether you're planning an exit or building for the long haul, this episode is packed with practical advice to help you protect your profit, reduce your risk, and grow with clarity.

“Every rent roll is completely different. And the, the main things that are going to affect it is all the statistics, first and foremost of your actual portfolio.”

Tarsi Taylor

We cover:

Current state of rent roll sales and acquisitions in the real estate industry.
Factors driving the seller's market, including business owner burnout and financial pressures.
Complexity and timeline of the rent roll selling process, emphasizing the importance of preparation.
The significance of due diligence and professional audits in enhancing portfolio value.
Key factors influencing rent roll valuation, including portfolio cleanliness, location, and financial stability.
Common pitfalls in rent roll preparation and the necessity of engaging professionals for audits.
Strategies for growing a rent roll, including organic growth, targeted growth, acquisitions, and fee optimization.
Importance of industry experience and strategic planning before purchasing a rent roll.
Predictions for the future of the rent roll market, including potential trends and market dynamics.
The value of continuous learning and professional development in the property management field.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

For more episodes with Tarsi Taylor go back and listen to:

Episode 15: How to buy a Rent Roll? The Important steps you need to take?

Episode 43: Are you missing out on rent roll revenue

Episode 95: How to conduct your own Rent Roll Due diligence

Episode 116: Mastering Financial Management as a Business Owner

Connect With Tarsi Taylor

https://tarsitaylor.com/

https://www.linkedin.com/in/tarsi/

https://www.instagram.com/therentrollqueenpodcast/

https://www.facebook.com/tarsitaylor/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

The world of property management has changed dramatically–and fast. In this episode, I’m diving into what the future of property management looks like and why average service and outdated systems just don’t cut it anymore. With rising expectations from clients, tenants, and teams, staying relevant and profitable means we need to do things differently. I’m sharing why customer experience is everything, how to use automation wisely, and why now is the time to show up, build trust, and lead with heart.

I walk you through five powerful ways to futureproof your business–like creating memorable client experiences, building your personal brand, and getting visible online. I also talk about the importance of community and why your number one growth strategy should be focused on people. When we put clients, tenants, and our team at the center of what we do, that’s when real, sustainable growth happens.

This episode is a mix of motivation and practical advice to help you navigate leadership, team retention, burnout, and scaling with confidence. Whether you’re a BDM, department head, or agency owner, my hope is that this chat gives you clarity, courage, and a little kickstart to lead differently. And hey–don’t forget to grab your ticket to the Future of Property Management conference. I’d love to see you there!

”The future is here, and it's not about doing more. It's about doing better with more clarity, more connection, and more courage to do things differently."

- Kylie Walker

We cover:

Changing client expectations in property management post-pandemic and digital boom.
Emphasis on customer experience over mere service delivery.
Importance of empowering teams and fostering a positive work environment.
Role of automation in handling routine tasks while maintaining personal client interactions.
Building brand trust and visibility through authentic engagement and community involvement.
Leadership strategies that support team growth and reduce burnout.
The necessity of adapting to new industry trends to remain relevant and profitable.
The significance of community building in enhancing client relationships and trust.
Strategies for retaining talent in the property management industry.
The future focus on prioritizing people–clients, tenants, and team members–in business practices.

If you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.

Buy your Tickets here: https://courses.thatpropertymum.com.au/next

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Personal growth and leadership can feel exciting when you first start investing in it. You feel hopeful, motivated, and ready for change. But what happens when you realise that despite all the workshops, courses, and effort, you’re still stuck in the same patterns – overwhelmed, reactive, and running on autopilot? That was me. Until I discovered the missing piece: the neuroscience behind real, lasting change.

In this episode, I chat with leadership and mindset expert Tanja Lee about how our brains are wired to keep us in survival mode – and why so many of us stay stuck there without even realising it. We talk about the powerful shifts that happen when we move out of stress and into creation, and how awareness, presence, and intention can completely transform not just how we lead, but how we live. I also share my own experience attending Tanja’s immersive two-day training, which challenged me to look at the way I think, act, and feel in a whole new way.

Tanja breaks down how our thoughts create our reality, how stress becomes addictive, and how to interrupt the patterns that are keeping us from the version of ourselves we’re meant to become. Whether you’re a business owner, leader, or simply someone craving a different way of showing up in the world, this conversation offers powerful tools and insights to help you create change from the inside out.

“There’s two states that we can be in. We can be in a state of stress and survival or in a state of innovation and growth.”

Tanja Lee

We cover:

The distinction between states of stress and survival versus innovation and growth in real estate professionals.
The impact of stress on personal and professional development.
The role of neuroscience in facilitating lasting change and personal transformation.
Tanja Lee's background and her journey into real estate and leadership coaching.
The significance of awareness in recognizing and altering habitual thought patterns.
Types of stress affecting individuals, including physical, chemical, and emotional stressors.
The brain's response to stress and the concept of stress addiction.
Strategies for moving from past and future worries to present moment awareness.
The importance of intentional thought and action in designing a desired future self.
Insights on the immersive training program developed by Dr. Joe Dispenza and its transformative potential.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Tanja Lee

https://theevolutionagents.com/

https://www.linkedin.com/in/thetanjalee/

https://www.instagram.com/theevolutionagents/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In this episode, I’m diving into the top five marketing trends you need to know about for 2026. From personal branding to AI-enhanced strategies, marketing has changed–and what worked in 2020 just won’t cut it anymore. If you’ve been wondering whether you still need to be dancing on Reels, if email is dead, or how to market when you’re already stretched thin, I’ve got you covered. Whether you're a solo operator, BDM, or business owner juggling all the hats, this episode is packed with actionable insights to help you show up with more intention and impact.

I’ll walk you through why personal branding is now a must-have, how to create short-form videos with real value (no silly pointing at text required), and why hyper-local content builds massive trust. I’m also sharing why email is making a big comeback (boring emails are out!) and how you can use AI tools like ChatGPT and Canva to streamline your content without losing your authentic voice. You don’t have to do everything–just a few things really well and consistently. Marketing doesn’t have to be complicated, it just needs to be connected to your audience.

To make things even easier, I’ve created a free cheat sheet with all five trends and some practical action steps to help you get started. You’ll find the link in the show notes, along with more info about our Next event tour coming to Perth, Brisbane, and Melbourne in February. If this episode gave you clarity or sparked a new idea, I’d love it if you’d share it with someone in your team or network–and don’t forget to rate and review the show to help spread the word to more amazing property professionals like you!

”Marketing doesn't need to be complicated, it just needs to be consistent and connected to your audience." - Kylie Walker

We cover:

Marketing trends for 2026 in the property management industry.
Importance of personal branding over corporate marketing.
The rise of short-form video content with educational value.
Focus on hyper-local, community-based marketing strategies.
The resurgence of email marketing as a key tool for engagement.
Utilizing AI tools to enhance marketing efforts while maintaining a human touch.
Balancing career and family in the property management field.
Strategies for property managers, business development managers, and business owners.
Building trust through authentic and transparent communication.
The significance of consistency and connection in marketing efforts.

Kylie’s Resources:

Download the Freebie: Marketing Trends for 2026

https://courses.thatpropertymum.com.au/freebie-marketing-trends-to-focus-on-in-2026

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Growing a property management business often starts out exciting. More properties, a bigger team, strong results. But as the business grows, so does the responsibility. There are more decisions to make, more people relying on you, and less room to step away. And that becomes even harder when you're also trying to be present for your family.

In this episode, we explore what happens when a business keeps growing but the structure doesn’t keep up. We also talk about how small changes in leadership, systems, and mindset can completely transform how your business feels to run, both at work and at home.

I’m joined by Rebecca Halton, CEO, Licensee and Auctioneer at the helm of one of WA’s top-performing LJ Hooker offices and the number one Property Management Business in the LJ Hooker network across Australia. Bec shares her incredible journey growing the business in Perth from around 400 to 4,000 properties under management.

She gives us a behind-the-scenes look at what growth really felt like. From the pressure of doing too much herself, to the impact it had on family life, and the game-changing decisions that helped her build a business that runs smoothly without needing her in every part of it.

“You don’t just wake up with freedom. You have to design it, and you have to know exactly what you’re building towards” - Rebecca Halton

We cover:

How Bec grew an LJ Hooker property management business from around 400 to 4,000 properties under management and why the business had to operate very differently as it scaled
What Bec learned once the rent roll reached size, including the reality of losing 20–30 properties every month through sales and landlords exiting
Why bringing in new managements doesn’t automatically mean growth, and how the numbers can be misleading if you don’t understand what’s leaving
How many new managements Bec’s business needs each month just to stay the same size and why that was a turning point in how she thought about growth
Why one business development manager is never enough in a large rent roll, and how relying on one person limits business growth
How Bec structured business development across a team inside an LJ Hooker network to support a growing rent roll
What it looked like when Bec was personally running sales, property management, finance, HR, and payroll and why that model eventually broke
How motherhood, family life, and burnout forced Bec to redesign the business so it no longer relied on her being across everything and support her life long term

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Rebecca Halton

https://agent.ljhooker.com.au/rebecca-halton-9923779

https://www.instagram.com/thisisbechalton/

https://www.linkedin.com/in/rebecca-freeman-ceo/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If you’ve ever come back from a break full of motivation only to feel completely overwhelmed by day two, this episode is for you. The emails are piling up, the to-do lists are multiplying, the kids are still on school holidays, and you’re wondering how it all got so chaotic so quickly.

In this episode, I’m sharing a behind-the-scenes look at my first week back at work and the powerful mindset shift that helped me reset. Instead of writing another to-do list, I created a stop doing list. I’ll walk you through what I’ve decided to let go of this year and why making space for what truly matters is more important than ever.

You’ll also hear the one question that helped me reconnect with my goals and gain clarity about what’s next. If you’re ready for more focus, less hustle, and a more intentional approach to business and life in 2026, you’re going to love this conversation.

”But I'm going to let go of some things, and just because I can do it doesn't mean that I should like managing everything myself instead of delegating..." - Kylie Walker

We cover:

Came back from holidays full of motivation but hit overwhelm by day two
Juggling emails, to-do lists, and school holiday chaos led to a mini meltdown
Realised I don’t want to keep doing everything just because I can
Created a Stop Doing List instead of another to-do list and it shifted everything
Asked myself what the 2026 version of me would stop doing today
Letting go of overcommitting, people-pleasing, and trying to prove my worth through productivity
Unsubscribed from noise, reset my socials, and created more space for what matters
This episode is about doing business and life with more intention and less overwhelm

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

https://courses.thatpropertymum.com.au/5-misktakes-replay

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you’ve ever felt like you’re posting on social media but not getting real results, this episode will feel very familiar. Posting every now and then. Boosting posts and hoping they work. Avoiding video because it feels uncomfortable. Relying on word of mouth and telling yourself online marketing isn’t really necessary.

In this episode, I give you insight into one of my workshops and we break down the biggest digital marketing mistakes property managers and business owners are making and what actually works when it comes to growing visibility online.

This is Part 2 of the series, where the focus is on social media strategy, video content, Meta ads, the AI tools that help your business get found online, and how to build a simple, consistent digital marketing strategy that works in the background of your business. One that helps you attract the right clients, grow brand awareness, and become the go to property manager in your local area.

From organic social media content and Instagram Reels, to Facebook and Instagram ads and AI tools for content creation, this episode clearly explains what modern digital marketing looks like and why consistency and strategy matter more than ever.

”Digital marketing isn't just a plug and play thing that you can copy and paste from YouTube or Google. It takes time to build the right systems, strategy and make them all work for your business. The difference between businesses that stay invisible online and those that become visible is this: They simply stop treating marketing like a hobby and start treating it like a growth engine" - Kylie Walker

We cover:

Why posting consistently on social media matters and how platforms like Instagram and Facebook reward active accounts
Which social media metrics actually matter on Instagram and Facebook and how to use them to decide what to post next
What viral content really means on social media and why reaching non followers helps grow your audience
How short form video on Instagram Reels, TikTok, and YouTube Shorts builds brand awareness faster
Why boosting posts is different from running Meta ads and how paid ads support long term business growth
How combining organic social media posting with paid ads helps you grow faster than using just one approach
The key AI tools I use and how they can help with content creation, research, CRM systems, and business automation

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Digital Marketing and AI Academy

https://courses.thatpropertymum.com.au/digitalmarketingyes

Listen to 5 Mistakes Keeping You Invisible Online (Part 1 of 2) here

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

This episode is one of our most downloaded for a reason! I’m joined by Kasey McDonald, QLD State Manager at CoreLogic, who brings over 27 years of real estate expertise to the table. We dive into how property managers and BDMs can leverage data to grow their rent roll, improve client relationships, and stand out in a competitive market. Kasey shares practical, real-world strategies that prove growth isn’t just about working harder–it’s about working smarter. If you’re ready to future-proof your business and unlock new opportunities, this episode is a must-listen!

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Kasey McDonald:

https://www.linkedin.com/in/kasey-mcdonald-857a3337/?originalSubdomain=au

kamcdonald-au@corelogic.com

https://www.corelogic.com.au/

https://www.facebook.com/corelogicaustralia/

https://www.instagram.com/corelogicau/?hl=en

View Details

If you feel like you’re doing all the right things online but still not getting the visibility, leads, or enquiries you expected, this episode is for you!

Because the problem is not that digital marketing is too complicated. It’s that most property professionals are still thinking like brick and mortar business owners in a digital world.

Your clients are no longer walking past your office window. They are finding you through Google, AI searches, reviews, and social media before they ever make contact.

In this episode, I give you insight to one of my workshops and discuss why visibility online starts with a mindset shift and what it really means to think like a digital marketer. From online funnels and content strategy to AI search, SEO, and lead nurture, this conversation breaks down the systems you need to be building now if you want your business to stay relevant, trusted, and profitable in the years ahead.

Once upon a time SEO was called search engine optimisation. It’s now called search everywhere optimisation. If you’re not showing up in AI searches, you’re not going to exist in the next digital evolution - Kylie Walker

We cover:

Why property managers and real estate businesses need to start thinking like digital marketers to stay visible and relevant online
How fear of change can keep you stuck in outdated marketing habits even when it’s not working
The 3 stages of the online marketing funnel and how each stage helps turn leads into paying clients
How to build brand awareness so people who don’t know your business yet can find you online and recognise your brand
Why showing up online consistently builds more trust than posting polished perfect content on your socials
The role of social media, video content, paid ads, and websites in driving traffic and capturing leads
Tools that simplify content planning, scheduling, video creation, and CRM management
How to nurture leads in the middle of the funnel using education, expertise, and connection
Why webinars, investor training, video series, and email nurture build authority faster than sales posts on socials
How AI and automation are reshaping lead nurture and client engagement
What really happens at the bottom of the funnel and why retention is your biggest growth strategy

👉🏼 Join the Digital Marketing and AI Academy here:

https://courses.thatpropertymum.com.au/digitalmarketingyes

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Growth is the buzzword in every property management boardroom right now–but let’s be real, it’s never felt harder to achieve. In one of our most downloaded episodes, I chat with Steven Marinucci, a rent roll finance specialist and trusted advisor in the commercial banking space. Steven pulls back the curtain on how to fund a rent roll, what banks are really looking for, and why growing without a plan can be riskier than standing still. If you want to scale your business sustainably, this conversation is your roadmap.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Steven Marinucci:

https://www.linkedin.com/in/steven-marinucci-marra-finance/?originalSubdomain=au

https://marra.finance/

View Details

Have you ever sat across from an investor who’s just had a tenant stop paying rent, damage the property, and disappear, and felt that knot in your stomach because you know what comes next? The paperwork. The tribunal. The waiting. The emotional load. And often, no real financial recovery at the end of it.

In property management, we’re taught that court is just part of the job. That it’s the “proper process”. That insurance is optional or a last resort. But what if that belief is actually costing property managers time, energy, and investor trust?

In this episode, I chat with Brenda Hunter, National Products and Sales Manager at the Property Insurance People, and a former property manager who understands exactly what it’s like to sit on both sides of the fence. We unpack the real difference between insurance claims versus going to court, why so many landlords are underinsured without realising it, and what property managers need to know to better protect their investors and themselves.

This conversation goes beyond theory. We talk about real claims, real mistakes, and real scenarios property managers face every day. If you’ve ever felt torn between “doing the right thing” and doing what actually gets results for your owner, this episode will give you clarity.

“Insurance is a backup plan. It’s peace of mind for the landlord but it’s also peace of mind for the property manager knowing there’s coverage when something goes wrong.” - Brenda Hunter

We cover:

Why insurance claims are often faster, less stressful, and more effective than tribunal action for recovering money after tenant default or damage
The critical difference between building insurance and landlord insurance, and why many landlords with houses are unknowingly underinsured
What landlord insurance actually covers, including rent default, loss of rent, tenant damage and contents
Why rent default is one of the most common and costly claims and what property managers should check in every policy
Common content coverage gaps that catch landlords out, including dishwashers, floating floors, underlay, wardrobes and owner supplied appliances
How insurers assess tenant damage and the difference between accidental, deliberate and malicious damage
The biggest mistakes property managers make when lodging claims and how documentation can make or break the outcome
When to lodge an insurance claim and why waiting for all the information can slow everything down
Why strata building insurance does not replace landlord insurance and where liability risks still sit

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Brenda Hunter:

https://pipinsurance.com.au/

https://www.linkedin.com/in/hunterbrenda/?originalSubdomain=au

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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What happens when you stop playing small and truly own your worth–especially when it comes to money? In one of our most-downloaded episodes, I sit down with best-selling author and money mindset mentor Denise Duffield-Thomas to unpack the mindset shifts that help women charge premium prices, release money fear, and step into first-class lives. Together, we dive into why so many property managers undercharge despite delivering incredible value, the unconscious blocks that keep them stuck in hustle mode, and the simple, actionable shifts that can change not just your income, but the clients and life you attract.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Denise Duffield-Thomas:

www.denisedt.com

Instagram:@denisedt

Facebook:@denisedt

View Details

Have you ever reached the end of the year feeling exhausted, like you worked hard but still didn’t feel fulfilled? Like you ticked goals off a list, chased milestones, stayed busy, yet something still feels misaligned. As planners come out and the pressure builds to reinvent yourself by January 1st, it’s easy to fall back into resolutions that come from pressure rather than presence.

In this episode, I share why I no longer believe in traditional New Year’s resolutions and what I do instead. After years of setting big goals, hustling to achieve them, and still feeling disconnected from myself, I realised the problem wasn’t discipline or motivation. It was alignment. Goals that look good on paper don’t mean much if they don’t emotionally connect to the person you’re becoming.

This episode invites you to slow down, reconnect with your future self, and cast a vision that actually feels supportive. Rather than asking what you want to achieve, I guide you to ask who you want to be and how you want to feel in your business, your body, and your boundaries as you move into 2026.

“ You don't need a new planner. You don't need 47 goals. You just need a vision that feels so aligned, it pulls you forward without forcing it. So this year I invite you to skip the resolutions and instead come home to yourself. Let 2026 be the year that you feel good in your business, your body, your boundaries. and your becoming.” - Kylie Walker

We cover:

Why most New Year’s resolutions fail and how pressure-based goal setting leads to burnout
The difference between setting goals and casting a vision for your future self so you can move toward what feels aligned and sustainable, not forced or draining
A guided visualisation to help you reflect on 2025 and consciously step into 2026
Journaling prompts to clarify who you’re becoming before deciding what you’ll do and the goals and intentions you set for yourself
How to set intentions instead of to do lists that leave you feeling overwhelmed
Questions to ask yourself before committing to any goal so it feels supportive, not stressful
Why alignment creates momentum without hustle and allows progress to feel natural and grounded rather than driven by pressure or burnout
The power of choosing non negotiables instead of endless goals and how they create focus, consistency, and a steady sense of direction throughout the year
How redefining what success means to you can help you create more spaciousness, clarity, and fulfilment

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you’ve ever hit a point where the hustle felt relentless and burnout was creeping in, you’re going to want to hear this. In one of our most downloaded episodes, I’m joined by Chris Henry from River Realty, who shares his deeply personal story of chasing success in real estate – until it nearly broke him. From hospitalisation to healing, Chris opens up about the turning point that led him to build a business focused on people, culture, and sustainability. This chat is a must-listen for anyone craving more balance, purpose, and longevity in their career.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Chris Henry:

https://www.riverrealty.com.au/chris-henry/

https://www.instagram.com/chrisjameshenry/

https://www.facebook.com/chris.henry.167322

https://www.facebook.com/teamhenryriver

View Details

Have you hit that point in the year where you’re dragging yourself toward the finish line, promising yourself that you’ll rest once this one last thing is done? I know that feeling well. In property management, it can become so normal that we stop questioning it. Busy turns into an identity. Stress feels familiar. And exhaustion quietly becomes the baseline.

In this episode I’m having a very real, honest conversation about the mindset shifts that have completely changed the way I work, lead and live. I recorded this episode as I was counting down to a 6 week break, and it felt like the right time to pause and reflect on what’s actually been driving my stress, overworking and constant pressure.

This isn’t about a new strategy, planner or system. It’s about the unconscious beliefs that were running the show for me without me even realising it. I share the 5 mindset shifts I made this year that helped me move out of survival mode and into a calmer, more sustainable way of running my business and showing up as a leader.

“ The best way I have found to get conscious and have the space to be conscious is by giving myself rest and having a space, and rest isn't the reward. It's a responsibility. If I'm a leader, I set the tone. If I'm exhausted, so is my team. And if I'm running on empty, my clients can certainly feel that as well. So I now prioritise rest, I schedule it into my calendar like I would a meeting.” - Kylie Walker

We cover:

How I realised I wasn’t just busy, I was actually addicted to stress and why that’s so common in property management
Shifting from reactive property management to building systems and processes that create calmer, more organised businesses
How scarcity thinking shows up as “there’s never enough time, money or support” and what changed when I challenged that
How I released limiting beliefs that were impacting my confidence, leadership and business decisions
Why rest isn’t something I earn once everything is done, but something I’m responsible for as a business owner and leader
How mindset work supports clearer boundaries, better leadership and sustainable business growth
What’s changed for me since I stopped overworking and started prioritising energy, clarity and long term impact

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media:https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In one of our most downloaded episodes ever, I sat down with Claire Baines, CEO of Hands Across The Water, to talk about the brave decision to walk away from a corporate career that looked perfect on the outside–but felt completely misaligned on the inside. From leading national events at REA to rebuilding homes in Thai villages, Claire’s story is one of purpose, resilience, and redefining success on your own terms. She opens up about the moment everything changed, her personal IVF journey, and how she and founder Pete pivoted their entire charity model after COVID wiped out 80% of their fundraising overnight.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Claire Baines:

handsgroup.org.au

facebook.com/thehandsgroup

@handsacrossthewater_anz

View Details

As the year winds down, December can feel like the busiest, loudest, most exhausting month in property management. Phones ringing nonstop, urgent maintenance requests, owners wanting zero vacancy over Christmas, and you barely remembering what a proper lunch break looks like. Somewhere in the middle of the chaos, you probably promised yourself that this year would be different.

In this episode I chat about what the end of year really looks like for property managers and why it so often ends in burnout, guilt, and working through holidays that were meant to be for rest. Drawing on my lived experience, I share practical, realistic strategies that help property managers protect their time, support their clients properly, and actually switch off without that constant “what am I forgetting?” feeling.

This episode is especially for Property Manager’s who love their work but are tired of sacrificing family time, presence, and energy just to keep everything running. These 5 practical hacks help property managers manage end of year stress, set clear boundaries, and stay organised in a high pressure property management job.

“ You are allowed to rest. You don't need to earn it by crawling to the finish line, half dead. You've done enough. You are enough. It's the holiday season. Choose calm, choose boundaries, and most of all choose you and time with your family.”

- Kylie Walker

We cover:

Why blocking out a dedicated pre closure prep day is the most effective way to reduce holiday stress in property management
How automating holiday communications creates clarity, professionalism, and stronger boundaries with tenants and owners
A simple maintenance triage system that helps property managers respond to urgent maintenance issues without panic or holiday burnout
How email and communication templates reduce decision fatigue and save hours during the end of year rush
Why planning your first day back before logging off helps property managers avoid post holiday overwhelm and ease back into work
How giving yourself permission to rest and set boundaries leads to better focus, better service, and less burnout in property management

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

This most replayed episode features Andy Reid–a real estate coach, keynote speaker, author, and former auctioneer–and in this most replayed moment, he opens up about the mindset shifts needed to go from playing small to truly owning your space in the industry. In this honest and powerful chat, Andy shares his journey through imposter syndrome, self-doubt, and finding the confidence to lead with authenticity. It’s a reminder that real leadership isn’t about being the loudest in the room–it’s about showing up as your truest self.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Andy Reid:

https://andyreid.com.au/

https://andyreid.com.au/product/success-curious/

https://andyreid.com.au/podcast/

View Details

Have you ever had a moment in your life where you realise you’re not the same person you’ve been for years? The roles you’ve held and the identity you’ve been living in suddenly feel out of alignment, especially when you’re moving through big life transitions and personal growth.

Most of us don’t talk about identity shifts, especially when they show up during big life transitions in our family, business or career. They can feel uncomfortable, emotional and hard to explain while you’re in the middle of all that change and personal growth. They usually arrive in seasons where something ends, something new begins and you’re standing in the middle trying to understand who you’re becoming next.

In this episode, I chat about what it’s really like to let go of an old version of yourself and step into a new chapter. Which is exactly what’s happened to me recently. If you’ve been feeling stuck, restless or unsure of who you are becoming outside of your everyday roles, this conversation is for you.

“ You are allowed to outgrow the life that you built. You’re allowed to want something different, and you’re allowed to become someone new..” - Kylie Walker

We cover:

What identity shifts really feel like when you’re going through big life changes like kids finishing school, career transitions and letting go of routines you’ve lived in for years
How I realised my identity as a mum was changing and why it pushed me to reflect on what this next season might mean for me
The impact of selling my business and leaving my hometown and how those decisions made me aware of how strongly my identity had been tied to certain roles
Why so many of us stay stuck in old identities after we’ve outgrown them and how we can start noticing the signs that it’s time to shift into who we’re becoming next
How to recognise when your current identity is no longer aligned with the person you’re becoming
The key questions that helped me understand what I truly want now rather than who I thought I needed to be in the past
How journalling, reflection and checking in with my future self supported my personal growth and helped me reconnect with who I want to be in this next stage of life
Why it’s important to give yourself permission to disappoint people when you’re choosing a life that supports your wellbeing and goals
How identity change happens through taking simple steps at a time, not through burning everything down at once

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Sam Walker is a professional NRL player for the Sydney Roosters–and in this most replayed moment from The Property Management Podcast, he opens up about the mental strength, discipline, and mindset required to overcome injuries, pressure, and public expectation. In this inspiring chat, Sam shares how resilience, gratitude, and focus have helped him navigate both personal and professional setbacks–lessons that apply whether you're managing a team, juggling business demands, or facing your own challenges. This episode struck a chord with so many listeners, and it’s easy to see why.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Sam Walker

https://www.instagram.com/samwalker.__

View Details

If you’ve been in real estate for more than 5 minutes, you already know that recruitment can feel like a never ending headache. The revolving door, the job ads that go nowhere, the people who seem perfect on paper but last 3 months tops, it all adds up. And in property management, where expectations are high and the pace is relentless, it can wear even the most experienced business owners down.

In this episode I chat with Katie Cotton who is Managing Director Recruit RE formerly of Ray White and has been a driving force behind strategic Recruitment, Recognition, and Retention initiatives that have strengthened the network. Katie has spent almost a decade inside real estate and another chunk of her career in tech, franchising and recruitment. She’s seen the industry evolve and she understands why so many agencies are struggling to hire and keep good people.

What I love most about Katie is that she doesn’t sugarcoat the challenges, but she also doesn’t accept that “this is just how it is.” She has a clear view of where recruitment is breaking down and what needs to shift if we want teams that are stable, aligned and actually happy to be where they work.

This episode is a chance to rethink how we hire, what we value and the way we build cultures in a world where everyone wants different things and where the industry isn’t always keeping up.

“ We often get caught up trying to find the perfect skillset instead of the perfect person, and that’s where recruitment keeps falling apart” -Katie Cotton

We cover:

Why hiring feels so exhausting right now in property management and the real reasons so many teams are burning out
The biggest mistake agencies make in job ads and why leaving out the salary turns great people away instantly
How confusing, over the top job descriptions are scaring off the exact candidates who would actually thrive in the role
Why the right attitude and energy can matter far more than ticking every technical skill box
The growing gap between long time Property Managers and the newer generation stepping in, and how that divide shapes culture
The leadership behaviours that push good people out, even when the business means well
Why so many people leave real estate in January and what owners can do to prepare for it

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Katie Cotton

https://www.recruitre.com.au/

https://www.instagram.com/recruit_re/

https://www.facebook.com/recruitereapp

https://www.instagram.com/thekatiecotton/?hl=en

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

This most replayed episode features Samantha Priddis, a standout BDM who’s proving that growth is absolutely possible–even in a slowing market. As vacancy rates rise and investor urgency cools, many property managers are left questioning their next move. Samantha shares how her relationship-first mindset, clear and honest communication, and next-level organisation are helping her continue to grow and support landlords through uncertain times. Her approach is a refreshing reminder that with the right mindset and systems, success isn’t just possible–it’s sustainable. If you’re feeling stuck or unsure how to grow right now, this episode is your spark to think differently, act confidently, and shift into a smarter growth strategy.

Listen to the full episode:

Spotify: https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=18aa7583a64d4d9f

Apple: https://podcasts.apple.com/us/podcast/the-property-management-podcast-with-that-property-mum/id1614099639

Watch on YouTube: https://www.youtube.com/@thatpropertymum

Connect With Samantha Priddis

https://samanthapriddis.com/

https://www.instagram.com/samantha_priddis/

https://www.linkedin.com/in/samantha-priddis-investor-consultant-property-manager-b24299234/

View Details

If you’ve ever woken up with a tight chest, a buzzing phone and that sinking feeling that you’re already behind, you’re not alone. For so many business owners in the property management and real estate space, the pace of digital change has become exhausting. It feels like the world of marketing, technology and AI is evolving faster than you can catch your breath, let alone keep up.

In today’s episode, I’m opening up about the real story behind it all. The moments that pushed me to tear my business back to the foundations, what forced me to rethink the way I was working, and why I eventually realised that digital systems, automation and modern tools weren’t optional anymore.

If you’ve been feeling stuck, left behind by technology, or unsure how to embrace digital marketing or AI without adding more to your plate, this conversation gives you clarity, encouragement and a roadmap for what’s possible.

“ What I believe you need is a system. strategy and a heck of a lot of support and a framework that works in the background so that your business doesn't collapse every time you need to rest, have time off, or simply a moment to be human.”

- Kylie Walker

We cover:

The real cost of running a business in constant reaction mode
How burnout, overwhelm and outdated habits can hold you back in business
The moment I realised I couldn’t keep running things the way I was and rebuilding the business became unavoidable
Why learning into digital marketing and AI is now key to essential for staying competitive in your industry
How having the right structure and systems in place can make your business feel calmer and more consistent
The warning signs that your business is starting to fall behind digitally
What changes when you stop chasing clients and start attracting them into your business
What your business could look like in six months once you’ve put strong digital foundations in place

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

I’m diving into one of the hottest topics in our industry right now: building a powerful personal or professional brand on social media. It’s something I get asked about constantly, and the truth is, whether you’re a BDM, property manager, or agency owner, your online presence is your digital handshake–it matters more than ever. I’m joined by a social media expert who shares game-changing insights on how to show up online with confidence, clarity, and consistency.

We unpack the platforms you should be focusing on (hint: Instagram and LinkedIn are gold), the power of reels and carousels, and how to finally stop overthinking your content. If social media has ever felt overwhelming or like a total time suck, this conversation will shift your mindset. We talk about real strategies for staying consistent, creating authentic content, and making it all feel less like a chore and more like a magnet for your dream clients.

In this episode, I also introduce two tools that can seriously lighten the load–Cameo, the property management software streamlining how we work, and my own Done For You Services that helps you show up online without the stress. This episode is packed with value, real talk, and practical steps to help you build a brand that gets noticed. If you’re ready to elevate your presence and attract more leads, don’t miss this one!

“If you're not active on the various social media platforms out there, customers forget you exist and begin communicating with your competitors.” - Charlize Walker

We cover:

Importance of building a personal or professional brand on social media for property management and real estate.
Overview of social media usage statistics and their implications for businesses.
Benefits of social media for businesses, including cost-effective marketing and enhanced customer service.
Discussion on selecting the most effective social media platforms for target audiences.
Types of content that perform well, particularly video content like Instagram reels and carousel posts.
Emphasis on showcasing the personal side of businesses to engage audiences.
Introduction of Cameo, a property management software designed to streamline operations.
Overview of Done For You Socials, a service that assists real estate professionals with social media management.
Strategies for content creation and client involvement in the social media process.
Success stories highlighting the impact of consistent social media posting on business growth.

Join my new Course - DIGITAL AND AI ACADEMY🔥

Take a look at everything you’ll get inside here

If you missed my NEW Masterclass - 5 Mistakes Keeping You Invisible Online🔥

Watch the REPLAY HERE

Connect with Done For You Services:

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

DFYS Black Friday Sale

https://dfys.mykajabi.com/black-friday

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Have you ever looked at someone in property management and wondered how they’re juggling a growing rent roll, a busy home life, and all the day to day pressure without completely falling apart? The truth is, it’s never as effortless as it looks from the outside. Behind every “successful” story is a lot of courage, clarity, and choosing to back yourself even when it feels uncomfortable.

When you peel back the layers, so much of property management comes down to showing up on the tough days, keeping things moving even when the juggle feels heavy, and finding your way through the challenges you never quite feel ready for. It’s in those imperfect, behind the scenes moments where the real growth usually happens.

In this episode, I chat with Kirsty about what it really takes to build a rent roll from scratch, navigate imposter syndrome, and grow a business that still allows her to be present for her family. You’ll hear how she leaned on community, set boundaries that protected her energy, created systems that supported her and learned to trust her capability even when it didn’t feel natural. Her journey is proof that you can build something steady, sustainable and successful without sacrificing your life in the process.

“ I’ve had to learn that I won’t be for everybody, and everybody won’t be for me either. I just stick with my people now. That’s helped me overcome it a little bit, because you realise you are worth it… everyone’s worth is just different..” - Kirsty Mattiazzo

We cover:

How Kirsty first started in real estate and transitioned into property management operations
What motivated Kirsty to launch her own boutique property management agency in Darwin
The exact steps Kirsty took to scale her rent roll from 0 to around 250 property managements
How to balance portfolio growth, routine inspections and client communication while raising a family
Home routines that help manage a high property management workload without burning out
How imposter syndrome affects decision making, conflict resolution and client relationships in Property management
The leadership lessons Kirsty learned from running big property management operations and a boutique property management business
How to navigate decision fatigue from maintenance approvals, tenant applications and daily property management tasks so you can stay on top of your workload
How working with buyer’s agents and interstate investors supported her rent roll growth and property management portfolio expansion

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kirsty Mattiazzo

https://theleasinglane.com.au/

kirsty@theleasinglane.com.au

0492 327 420

https://www.facebook.com/profile.php?id=100087968963426

https://www.instagram.com/theleasinglane/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

View Details

If you're a real estate agent looking to stand out online and win more business, this episode is a must-listen. I’m joined by digital marketing powerhouse Steve Carroll, who brings more than 20 years of global experience helping real estate professionals build powerful personal brands and grow their influence online.

Steve and I dive into what it really takes to build a magnetic digital presence–from polishing your online profiles to creating content that actually connects with your ideal clients. We explore how consistency, authenticity, and clear positioning can completely change the way you attract new business. Trust me, it’s not about being everywhere–it’s about being intentional with your online presence.

Plus, Steve shares the consumer insights that top-performing agents are leveraging right now to rise above the noise. You’ll also hear about his leadership in Australia’s #1 property industry event and his inspiring charity work with Hands Across the Water. It’s packed with gold, and it’s no surprise this episode has become one of our most downloaded to date!

”Every real estate agent has to create a digital shop window that grabs the person who's researching. You’ve got to make them stop and think, ‘Look at me – I’m worth checking out.’" - Steve Carroll

We cover:

Empowering women in the property management industry.
Balancing career and family responsibilities.
Strategies for growing a real estate business.
Mastering fear and boosting confidence.
Importance of creating a compelling digital presence.
Maintaining up-to-date and professional contact information.
Crafting effective elevator pitches or "Netflix trailers."
Sharing valuable content that resonates with the audience.
Leveraging LinkedIn and other social media platforms for networking.
Building authenticity and personal connections through storytelling.

Join my new Course - DIGITAL AND AI ACADEMY🔥

Take a look at everything you’ll get inside here

If you missed my NEW Masterclass - 5 Mistakes Keeping You Invisible Online🔥

Watch the REPLAY HERE

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Steve Carroll

https://www.linkedin.com/in/steverobertcarroll/

https://digital-live.com.au/

https://digital-live.com.au/bike-ride/

https://www.facebook.com/digitalliveaus/

https://www.instagram.com/digitalliveaus/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Have you ever looked at someone online and wondered how they built such a confident, consistent presence, one that feels real, effortless, and impossible to ignore? The truth is, it doesn’t start with followers or fancy marketing. It starts with clarity, courage, and the decision to show up when no one’s watching.

5 years ago, I walked away from my business, my marriage ended, and I was emotionally and financially stretched. The idea of showing up online, sharing my story, my face, and my voice terrified me. But I started small, writing about property management, leadership, and mindset. Those early posts grew into courses, a thriving done-for-you services business, and this podcast.

In this episode, I share how I built an iconic online presence from scratch, no followers, no marketing plan, just consistency and connection. You’ll learn the exact steps I used to grow my personal brand online, build trust through authentic content, and use digital marketing strategies that attract the right clients.

”Iconic online presence is about being recognisable, relatable, and real. It's about building trust before you ever make a sale. It's about showing up as you, with a clear message, a consistent voice and content that actually connects. Because if people don't know who you are, they can't work with you..” - Kylie Walker

We cover:

What building an iconic online presence in property management really means and how to stand out with authenticity
The 5 essential steps to grow your personal brand and attract more management leads online
How to create a clear and confident brand message that positions you as a trusted industry expert
Why consistency and visibility are key to successful property management marketing
How to create authentic content that builds trust, drives engagement, and converts clients
The importance of having a strong website and online hub that acts as your digital home base where people learn about you, your services, and how to work with you
Simple AI tools and automation systems to save time and streamline your marketing
The mindset shifts that help you overcome imposter syndrome and confidently show up online

Join my new Course - DIGITAL AND AI ACADEMY🔥

Take a look at everything you’ll get inside here

If you missed my NEW Mastercalss - 5 Mistakes Keeping You Invisible Online🔥

Watch the REPLAY HERE

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Have you ever felt like you're doing all the right things in your business – listing, leasing, managing – yet still feel invisible in a crowded market?

Let me tell you a secret... It’s not just about being good at what you do – it’s about letting people see the magic that makes you different.

In this episode, we’re talking about something that can truly transform your career and your business – personal branding. And I’m not just talking about pretty headshots or a colour palette (although we’ll touch on that too). I’m talking about the kind of brand that builds trust, draws in dream clients, and keeps your name front of mind – even when the market gets tough.

We’re diving into how your story, your values, and your vibe can create deeper connections and serious impact. I’ll walk you through the simple but powerful ways to boost your online presence, showcase your unique voice, and finally stand out in a sea of sameness.

Whether you're an independent BDM, a property manager wanting to grow your influence, or leading a team ready to shine – this episode is packed with actionable steps to help you start building a brand that’s authentic, magnetic, and unforgettable.

”The Agents that can use AI well will win the new era. And that means using AI well to do the things that AI can do so it can free you up to do the things that AI can't do. And so what I see is the ‘AI can't do’s’ is the building relationships and having real empathy with your clients. If AI can free you up to do more of that, then I think that's how you win.” - Sam Mclean

We cover:

The role of AI tools in enhancing productivity and efficiency in property management and real estate.
Importance of large language models (LLMs) like ChatGPT and Claude for communication and content creation.
Development and application of custom AI agents for automating tasks such as email management and client communication.
Use of customer profiling tools to personalize client interactions and improve service outcomes.
AI's capabilities in conducting market research and competitive analysis for real estate professionals.
The significance of maintaining consistency and transparency across online platforms for better client trust and AI rankings.
Strategies for overcoming fear and overwhelm associated with adopting AI technologies.
The future potential of AI in real estate, focusing on personalization and emotionally intelligent interactions.
Recommendations for personal development resources and tools to enhance skills in the context of real estate.
The balance between leveraging AI for operational tasks and maintaining human connection in client relationships.

Join my new FREE Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Sam Mclean

https://www.instagram.com/samanthamclean/?hl=en

https://samanthamclean.com/

https://smartlink2.metricool.com/public/smartlink/eliteagent

https://www.linkedin.com/in/samanthamclean/

https://www.facebook.com/samanthamclean1

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

When I first heard about AI, I felt completely overwhelmed. Every day there seemed to be a new app, a new term to learn, and everyone was suddenly talking about robots replacing us. I remember opening ChatGPT for the first time, full of curiosity, only to close it 30 seconds later thinking, nope, too hard.

Fast forward to now, and I honestly can’t imagine running my property management business without it. Artificial intelligence has become my team of little digital assistants helping me write emails, plan my week, analyse data, and even organise holidays. It’s not here to take over our jobs; it’s here to make life easier.

In this episode I’m sharing the 3 best AI tools for property managers that I use every single week. The ones that actually save me time, not waste it. These are practical, easy to use tools that can transform how you work, communicate, and even manage your personal life.

” I believe AI is not here to replace you. It's here to support you. Think of it like this. AI is that overachieving intern or team member who works 24/7, doesn't need training and can whip up a blog post or client newsletter, help you write a tricky email and do 10 property viewings..”-Kylie Walker

We cover:

How I use ChatGPT for competitor research, content planning, and business strategy even when I’m not feeling creative.
Why Copy.ai is the go to for writing social media posts, emails, and captions that sound just like you
How Crystal Knows helps you understand people better from recruitment and team building to client communication so you can connect more effectively.
The mindset shift that helped me stop fearing AI and start using it to support my real estate and property management business.
A simple 3 step AI action plan you can try this week to save time, stay organised, and get more done.

Join my new FREE Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Let’s talk about standing out in property management… because blending in? That’s so last year. If you’ve ever wondered how to build a personal brand that actually attracts clients (instead of chasing them), then you’re going to love this. Authenticity is the new marketing strategy, and when you show up as the real you, magic happens–hello trust, engagement, and loyal clients who rave about you.

This episode is hands-down one of our most downloaded–and it’s no surprise why. It’s real, it’s raw, and it’s packed with practical tips you can implement right now. Our guest–known online as “the OCD PM”–has built a standout social media presence by embracing who she is, quirks and all. And guess what? It’s working. She shares how being unapologetically herself has helped her grow her business, connect with clients, and build a brand that people actually remember.

You’ll walk away with a fresh perspective on marketing, a boost of inspiration to own your story, and a few laughs along the way. In this episode of "The Property Management Podcast with That Property Mum," we’re diving into why being yourself online is your biggest business advantage–and how to do it without overthinking it.

“When you're always looking at that perfect person with the perfect home, you start evaluating yourself and actually feel quite bad.”

-Kenslee Oxley

We cover:

Balancing career and family in the property management industry
Strategies for growing a property management business
Mastering fear and boosting confidence in professional settings
The importance of authenticity on social media
Evolution of personal branding within the property management space
Sharing relatable and humorous content to connect with audiences
The shift from curated content to genuine, everyday experiences on social media
Prioritizing mental well-being over societal beauty standards
Using social media to showcase personality and customer service skills
Tips for spontaneous content creation that reflects real life

Join my new FREE Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kenslee:

https://www.instagram.com/theocdpm/?hl=en

https://www.linkedin.com/in/kenslee-oxley-8b42791a2/?originalSubdomain=au

https://www.facebook.com/kenslee.bartlett/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you’re constantly chasing leads, refreshing your inbox, or replying to DMs late at night, this episode is for you. I know exactly what that feels like because I used to do it too.

When I first started in real estate, everything relied on me, if I stopped marketing, following up, or networking, the leads stopped too. It was exhausting and unpredictable. The turning point came when I realised I didn’t need more work; I needed more structure. That’s when I discovered the power of funnels and automation in property management marketing and it changed everything.

In this episode, I’m breaking down the exact marketing funnel framework I use in my property management business today. You’ll learn how to attract leads with value based content, capture leads through lead magnets, nurture client relationships with authenticity, and convert leads into clients with clarity, all while leveraging AI tools for real estate marketing that make everything faster and easier.

This is the system that helped me go from chasing leads to attracting them, even while I’m offline or on holidays.

”One of the things that I have found that's working really well for the clients that we currently work with is creating short videos, breaking down property investment myths. The engagement on some of these videos, especially on platforms like reels and TikTok, is getting huge engagement. These worked because our clients weren't selling. They were serving.”-Kylie Walker

We cover:

What a marketing funnel really is and how it helps clients move from stranger to paying customer
The four stages of every successful sales funnel: Attraction, Connection, Nurture, and Conversion
How to create educational content for property managers that positions you as the go to expert
Lead magnet ideas that attract high-quality leads so you can grow your property management email list and position yourself as a real estate marketing expert.
How to build an email nurture sequence that builds trust over time
The three most common funnel mistakes and how to avoid them
The AI marketing tools I use every week including ChatGPT, Kajabi, and Canva to save hours
How to show up consistently and create sustainable growth in your real estate business

Join my new FREE Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

SEO has always felt like this mysterious digital code I wasn’t quite sure how to crack – and if you’re anything like me, you might feel the same. As women juggling careers, families, and running a business, we don’t exactly have time to decipher algorithms! That’s why I wanted to bring in an expert to simplify things and give us clear, practical strategies to grow our online visibility without the tech overwhelm.

As property managers, we rely so heavily on word of mouth and referrals, but let’s be honest – Google is the new word of mouth. Showing up on the first page can be the difference between someone calling you… or never finding you at all. In our fast-paced industry, we need marketing tools that work even when we’re not. That’s where smart SEO comes in – it’s not just about keywords, it’s about creating content that connects and converts.

In this episode of The Property Management Podcast, I chat with SEO expert James, who breaks down the basics of search engine optimisation specifically for beginners in our industry. We cover everything from how Google ranks websites to using keyword tools, conducting SEO audits, optimising images, building backlinks, and leveraging online reviews. It’s packed with practical, actionable advice to help you grow your property management business online – even while you’re juggling everything else life throws at you.

“You have to make it seem as natural as possible because the algorithm can tell if you’re trying too hard to jam words in.” - James Bealey

We cover:

Introduction to Search Engine Optimization (SEO) for beginners
Explanation of how Google’s search engine functions and indexing process
Importance of using tools like Google Keyword Planner for keyword research
Conducting basic SEO audits to identify missing elements
Emphasis on quality content and the ideal word count for web pages
Proper use of keywords and avoiding keyword stuffing
Importance of internal and external linking for SEO benefits
Optimizing images for search engines with descriptive file names and alt tags
Overview of off-site SEO and the significance of building backlinks
The role of Google reviews and trusted review platforms in enhancing website authority

Join my new FREE Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

So many real estate business owners have believed that working hard would be enough, showing up every day, managing properties, and looking after clients. But what happens when the online world doesn’t even know you exist?

In this episode, I’m talking about a reality that a lot of business owners are starting to face. If Google and AI can’t find you, your clients can’t either. Things have shifted, people aren’t just searching on Google anymore, they’re asking AI tools like ChatGPT or Claude for answers, recommendations, and local experts. And if you’re not showing up there, you’re basically invisible and missing out on a huge opportunity.

I’ll walk you through how to change that and start building an online presence that actually gets found. Whether it’s creating useful content, improving your SEO, or using AI tools to make things easier, these simple steps can help you go from invisible to visible.

Consistency compounds. You don't need to do it perfectly. You just need to keep doing it. And over time, Google and AI start connecting the dots between your name, your business. Your content and your location, and this is not a short term thing either. It is a long term game, a long term strategy for your business

- Kylie Walker

We cover:

How to create short, helpful blog content that answers the real questions your clients are asking and why this builds trust and improves your real estate SEO.
Why updating your Google Business Profile with regular posts, photos, and review replies helps you rank higher in local searches.
How using consistent keywords and location tags across your website and social media helps Google and AI connect your name with your area of expertise.
Easy ways to use AI tools like ChatGPT to brainstorm, write, and repurpose content so you can stay visible without burning out.
Why visibility online isn’t about doing more, it's about doing the right things consistently so your ideal clients can find you

Join my new FREE Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Every property manager knows the dread of that maintenance request that lands late on a Friday afternoon, the leaky tap that turns into a flood, the broken fence that’s been “in progress” for 6 months, or the tenant complaint that snowballs into a claim against your agency. Investors expect fast, cost effective solutions.

Tenants want safety and comfort restored. Trades need clear instructions, access and approvals. In the middle sits a Property Manager who was rarely taught the technical bits at licence level, yet carries the consequences when something is missed.

In this episode, I chat with Corinne and Shelby about the real skills property managers need to manage maintenance effectively. They share how better training, stronger relationships with trades, and a proactive approach can prevent costly mistakes and lift the standard of property management across the industry.

This conversation reframes maintenance as a professional advantage, not just a pain point, we chat about what’s missing in current PM education, why too many teams are xxx and how their Trade Education Event gives property managers real world tools they can take straight back to the office, practical training that makes a genuine difference to how maintenance is handled

I was five years into my property management career before I knew that a rust spot on a flexi hose means it’s about to burst and that knowledge could have saved thousands of dollars in water damage - Corrine Forsyth

We cover:

The common maintenance misunderstandings that leave property managers exposed
Why most Property Management qualifications don’t teach real world maintenance or troubleshooting skills
How to build a core network of trusted trades who support and educate your team
The importance of proactive training, continuing professional development, and accountability for self development
How the right trade training can make your maintenance process easier and more effective and can help your team handle maintenance better
Why strong communication and clear internal expectations with your team can reduce risk and improve service
How collaborative industry events can replace competition with shared learning and build a strong network of relationships around you
Why hands on experience and real life learning help property managers feel more confident when inspecting and managing properties

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Corrine Forsyth and Shelby

Trade Education Masterclass

📅 Date: Wednesday, 29th October 2025

🕒 Time: 9:30am – 2:30pm

📍 Location: 53 Springfield Lakes Boulevard, Springfield Lakes, QLD 4300

Whether you’re new to the industry or a seasoned PM, you’ll walk away with practical tools, legislative clarity, and stronger trade relationships.

🎟 Reserve your spot here: Book Now

Shelby

Visit our Website - Rose Petal Properties

Like me on Facebook

Follow me on Instagram

Let's connect on Linkedin

Corrine Forsythe

+61 411 142 607

corrine.forsyth@raywhite.com

https://www.instagram.com/corrineforsyth_realestate/

https://www.linkedin.com/in/corrine-forsyth-bb95b1b9/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

The market is more crowded than ever. But it’s not the loudest voices that win, it’s the most authentic. A brand built on real stories, genuine connection, and aligned values creates trust before the first conversation even happens.

This episode is a little uncomfortable but it’s also the truth that changed everything for me. No one’s choosing you because your brand looks like everyone else’s.

I used to work 60 hour weeks in my real estate business. I was answering emails late at night, fixing problems, dealing with staff turnover and wondering why I couldn’t seem to grow, no matter how hard I worked. Then one day, it hit me. It wasn’t my effort that was holding me back, it was that no one actually knew who I was.

My brand looked and sounded like every other agency. The same colours, the same language, the same “we care” messaging. And that meant no one could really connect with me. When I finally started building a personal brand that reflected me, my story, my voice, my values, everything shifted.

In this episode, I’m sharing the mindset shifts, the lessons and the exact moments that helped me stop hiding behind my business and start standing out online.

“When you sound and look like everyone else, clients have no reason to choose you.” - Kylie Walker

We explore:

The real reason clients aren’t choosing your business
Why blending in is the fastest way to stay invisible
How to build a personal brand that attracts, not chases, attention
Why authenticity builds trust long before you meet a client
The surprising link between focus and freedom
How showing up as yourself changes everything in business

Join our new free Masterclass 🔥

The 5 Mistakes Keeping Your Real Estate Business Invisible Online (And How to Fix Them Fast) https://courses.thatpropertymum.com.au/5-mistakes-invisibleonline

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In this heartfelt episode of the Property Management Podcast, I opened up about some of the personal and professional struggles I’ve been facing lately. From experiencing work breakdowns to navigating unexpected health scares, it’s been a season that’s tested my resilience in ways I didn’t anticipate. Balancing the demands of running a business while still showing up for my family has felt overwhelming at times, and I wanted to share that honestly with my listeners–because I know I’m not the only one going through it.

I also talked about the different “seasons” we go through in business: the startup phase, the messy middle, and the season of abundance. Each one comes with its own challenges and rewards. Right now, I’m in that messy middle, where things don’t always go to plan, and growth often feels uncomfortable. But I reminded myself–and my audience–that these tough times are temporary. Just like any season, they eventually pass, and what we learn along the way shapes who we become as leaders and as individuals.

More than anything, I wanted this episode to encourage women in property management who may be facing their own storms. I shared some of the ways I’ve been prioritizing self-care, leaning on clear communication, and choosing perseverance even when it feels hard. Growth is rarely neat and tidy; it’s often messy, emotional, and unpredictable. But it’s also deeply worthwhile. By embracing the journey and giving ourselves grace, we create the space to thrive–not just survive–in both business and life.

"You don't have to carry it all alone. And most of all, remember you're not broken. You're building something." - Kylie Walker

We explore:

Balancing career and family in the property management industry
Overcoming personal and professional challenges
The concept of "business seasons" (startup, messy middle, abundance)
Emotional and physical struggles faced by business owners
The importance of communication during tough times
Recognizing that difficult periods are temporary
The impact of health issues on personal and professional life
The significance of support systems in business
Encouragement to take action despite feeling overwhelmed
The journey of growth and the challenges that accompany it

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Property management leadership has never been more demanding, but it’s also never been more rewarding. When leaders focus on clarity, communication, and care, they don’t just reduce turnover; they build teams who feel valued, trusted and motivated to grow.

In this episode I chat with Rachel Atkin who is a respected property management leader with more than 20 years’ experience in real estate. As the Property Management Operations Manager and Performance Coach for Harcourts Victoria, she focuses on business growth, team development, and practical support across the network.

Named one of Elite Agent’s Top 50 Industry Influencers, Rachel is also a RiSE Initiative Influencer, Mental Health First Aid Practitioner, and Inspirational Women Ambassador for Harcourts Victoria. She’s a regular speaker at events across Australia and New Zealand, known for her people-first approach to leadership, training, and growth in property management.

Rachel reminds us that effective leadership in real estate isn’t about knowing it all, it’s about understanding your people, showing up with empathy, and committing to your own development as much as theirs.

If you’ve ever felt like you’re failing your team, this episode will remind you that great leadership isn’t about perfection it’s about connection.

“ I think people misunderstand that sometimes kindness and calmness in leadership means that you are soft. But actually it's a superpower.You know why? Because it's all about no shades of gray. There is transparency, there's clarity, there is kindness and a supporting factor of people behind that.” - Rachel Atkin

We cover:

The importance of having real conversations with your team about how they like to work and what drives them
Ways to attract and keep great people in your property management business
Why clear development plans help your team grow and stay on track
What servant leadership really means and how kindness can still be strong leadership
Supporting your team’s wellbeing through things like the Harcourts Real Care app and mental health first aid
Tips for managing recruitment and retention challenges in today’s property management market
How to handle tricky client conversations with confidence and empathy
Using feedback and surveys to build better relationships with both owners and renters.
Finding and fixing small communication gaps before they turn into bigger problems
The value of staying curious and always learning as a leader

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Rachel Atkin

https://www.linkedin.com/in/rachel-atkin-0136ba172/

https://www.instagram.com/rachelatkin.harcourts/?hl=en

https://www.facebook.com/rachel.atkin.79

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

AI isn’t here to replace your voice–it’s here to help you amplify it. As someone juggling the day-to-day chaos of property management and running a business, I know how easy it is to let marketing slide to the bottom of your to-do list. That’s why I’m such a big fan of using tools like ChatGPT as a content creation assistant, not a copy-and-paste robot. When you combine the power of AI with your unique experiences and personal brand voice, that’s when the magic happens.

In this episode, I’m walking you through exactly how I use ChatGPT to brainstorm ideas, write captions, repurpose podcast episodes, and even whip up email newsletters without losing the Kylie-ness in my content. I also share some of my favourite prompt strategies, tips for avoiding robotic-sounding copy, and how to make sure your message still feels real and relatable. Whether you’re managing a team or building your personal brand, these tools can seriously lighten your load–without sacrificing your personality.

So if you’ve been curious (or maybe a little hesitant) about dipping your toe into the AI pool, this one’s for you. I want you to see AI not as a threat to your creativity, but as the support system that gives you more time to be creative. In this episode of the Property Management Podcast, I share practical strategies to help you embrace AI tools confidently and use them to elevate your content and connect more authentically with your audience.

"Start with a brand voice, speak to your audience, and add a real story just one of those tweaks makes a huge difference." - Kylie Walker

We explore:

The role of AI, specifically ChatGPT, in property management marketing.
Importance of crafting detailed prompts for AI to generate personalized content.
Strategies for maintaining a unique brand voice in AI-generated content.
The significance of storytelling and personal experiences in marketing.
Building trust and connection with the audience through authentic content.
Practical tips for using AI tools in content creation, such as brainstorming and drafting.
Examples of how to incorporate brand tone and audience targeting in prompts.
The balance between leveraging AI as a supportive tool and retaining personal creativity.
Encouragement for property managers, especially women, to embrace technology in their marketing efforts.
Resources and community support for further learning about AI in property management.

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

As we head into the final quarter of the year, it’s the perfect time to reflect on what really drives growth in property management. And one of the most powerful, yet often overlooked, tools is data.

Data isn’t just numbers on a screen, it tells you where to focus your time, which owners or suburbs are ripe for growth, and what matters most to your landlords and investors. The challenge is that many property managers only scratch the surface of the tools they already have.

That’s why we’re revisiting one of our most downloaded episodes, and isclearly a topic that so many of you found valuable. It’s all about using data strategically to grow your rent roll and strengthen client relationships.

In this episode, I sit down with Kasey McDonald, Queensland State Manager at CoreLogic, who brings 27 years of experience across every corner of real estate. Kasey shares how property managers can start using RP Data reports and even their own CRM to uncover new opportunities for growth.

If you’re serious about finishing Q4 strong, this episode is your reminder that data should be at the centre of your property management growth strategy.

We cover:

Why property managers often overlook data and why that’s a missed opportunity
How tenure reports, withdrawn listings, and suburb insights can fuel rent roll growth
Practical ways to collaborate with sales teams and leverage CRM data
How to use investment property reports to build trust and deliver valuable landlord conversations
Why integrating RP Data with your CRM keeps your information accurate and actionable
How tools like RP Proposals and heat mapping help tailor your pitch to landlords

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Previous episode 148: https://podcasts.apple.com/au/podcast/how-to-use-data-to-grow-your-rent-roll-with-kasey-mcdonald/id1614099639?i=1000684776740

Connect With Kasey McDonald

https://www.linkedin.com/in/kasey-mcdonald-857a3337/?originalSubdomain=au

kamcdonald-au@corelogic.com

https://www.corelogic.com.au/

https://www.facebook.com/corelogicaustralia/

https://www.instagram.com/corelogicau/?hl=en

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Ready to finish the year with intention instead of exhaustion? The last 90 days of the year can often feel like a mad dash to the finish line—but what if you flipped the script and used this time to get ahead, instead of just getting by? I’m introducing a game-changing approach designed specifically for women in property management who are craving structure, motivation, and results in Q4.

With a clear month-by-month plan, the “Not Christmas Yet 90 Day Challenge” helps you shift focus: October is all about boosting visibility and owning your social media game, November is for nurturing your leads and filling that sales pipeline, and December is dedicated to community, connection, and wrapping up the year with purpose—not panic. It’s about working smarter, creating momentum, and setting yourself up for a powerful new year without burning out.

You’ll get practical tips, real-talk encouragement, and even a free downloadable planner to map it all out. Think of this as your end-of-year reset button—because you don’t need more hustle, just a better plan. In this episode of the Property Management Podcast, I share how to make the most of the year’s final quarter with focus, fun, and strategy.

"I know you've seen the decorations, the marketing emails, and probably your kids are already counting down the weeks, but in business, it's time to get in the weeds, not check out." - Kylie Walker

We explore:

Strategies for women in the property management industry to balance career and family.
Importance of staying focused and productive during the last 90 days of the year.
Introduction of the "Not Christmas Yet 90 Day Challenge."
Monthly focus areas for the final quarter: October, November, and December.
October's focus on visibility and social media engagement.
November's emphasis on lead generation and filling the sales pipeline.
Techniques for reconnecting with past contacts and potential clients.
December's focus on community building and relationship development.
Importance of client retention and loyalty over sales during the holiday season.
Tools and resources to help plan and track goals for the 90-day challenge.

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Marketing doesn’t have to feel overwhelming or like you’re constantly chasing the next big thing. What I’ve learned–and what I often share with my coaching clients–is that business growth is cyclical, not always linear. Some months are booming, others are quieter, and that’s completely normal. What truly moves the needle is showing up consistently, with intentional marketing that speaks to the right people in the right way.

I’ve found that combining online and offline strategies creates the most impact. That might look like showing up on social media, running a few targeted ads, sending newsletters, and then backing that up with community involvement, networking, or even a good old-fashioned phone call. It’s not about doing everything, but about doing a few key things really well–and doing them consistently.

In this episode of The Property Management Podcast, I’m sharing practical, actionable strategies that will help you simplify your marketing and focus on what actually works. I talk about building visibility, boosting client retention, and creating sustainable success through multi-channel efforts–without the burnout or overwhelm.

"Growth doesn’t always look like a straight line up–it’s a roller coaster. Some seasons are for planting, others for harvesting." - Kylie Walker

We explore:

Effective marketing strategies in the property management industry
Holistic approach to marketing combining online and offline efforts
Understanding business growth as a non-linear process
Importance of visibility, client retention, and stability in business
Key online marketing tools: social media, paid ads, and video content
Building trust and familiarity through consistent and valuable content
Offline marketing strategies: networking, attending events, and community involvement
The significance of data gathering and cold calling for client conversion
The long-term nature of business growth and the importance of consistency
Evaluating and balancing marketing efforts across different channels

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

When I first started in property management, things felt very different to how they do today. You didn’t really connect with the agency down the road, and you certainly didn’t sit down with other property managers for a coffee and a chat. Everyone was guarding their rent rolls, and it was more about competing than sharing.

The problem is, working that way can feel pretty lonely. Property management is already a tough job, and without a support network it’s easy to burn out or feel like you’re the only one facing certain challenges.

Thankfully, we’re starting to see a real shift. More and more property managers are opening up, collaborating, and building communities that make the work lighter, smarter and far more enjoyable.

In this episode I chat with Corinne Forsyth, Head of Property Management at Ray White Beenleigh and Redland Bay, who has been right at the centre of this change. Starting out on the front desk at just 16, she’s worked her way through just about every role in the industry. Now she leads a team of 10 and plays an active part in creating spaces for property managers to connect from local “Coffees and Conversations” meetups to a brand new industry book club.

“ You can get further in life by working with people rather than constantly being pitted against each other, because that's a pretty miserable way to have a career.” - Corrine Forsyth

We cover:

Why collaboration over competition in property management is helping to lift industry standards and reduce burnout
How to host a Coffees and Conversations event that brings property managers together and builds a supportive local network
The retention benefits of encouraging your property management team to network, learn and grow outside the office
How Corinne’s experience in sales and overcoming burnout shaped her confidence and leadership in property management
Why consistent property management training and external voices can improve your team’s performance and client service
How the PM Book Club is creating a new space for property managers to connect, share ideas and focus on self development.
Practical BDM strategies that free up time, improve data collection and drive sustainable rent roll growth
Why business owners need to see property management as the true asset of their agency and how this mindset shift can increase long term value.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Join the PM Book Club What's App Group: https://chat.whatsapp.com/LE0BQOCnKH9LLqMhkWpcf1?mode=ems_copy_t

Connect With Corrine Forsyth

corrine.forsyth@raywhite.com

https://www.instagram.com/corrineforsyth_realestate/

https://www.linkedin.com/in/corrine-forsyth-bb95b1b9/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you’ve ever reached a point in your career where everything looked good on the outside but felt completely misaligned on the inside, you’re not alone. For many high performers, there comes a moment when the work no longer feeds your values, and the question becomes: do I keep climbing this ladder, or do I start again somewhere new?

In this episode I chat with Claire, CEO of Hands Across The Water, about what it takes to step away from a corporate career you love in order to follow a deeper calling. From leading national events at REA to rebuilding homes in Thai villages, Claire’s journey is one of courage, resilience and redefining what success truly means.

She shares openly about the moment she realised her work no longer aligned with her values, the IVF journey that tested her personally, and how she and founder Pete pivoted an entire organisation when COVID wiped out 80% of their fundraising overnight. Today, she leads a sustainable model that combines charity with social enterprise, creating bright futures for more than 170 children in Thailand.

“ The relationships you'll build on this ride will become, lifelong friends. The connections you make, the conversations you have and what that then creates is just this experience that as someone looking to sign up for the ride, you go, actually, I get so much out of this because of The relationships and the connections.” - Claire Baines

We cover:

The turning point when Claire realised her corporate career no longer aligned with her values
How she transitioned from running national events at REA to becoming CEO of Hands Across The Water charity in Thailand
The silent grief of IVF and infertility, and the mindset shifts that helped her continue leading with resilience and purpose
What happened when COVID cancelled charity bike rides and wiped out 80% of fundraising overnight
How Hands Across The Water built a sustainable not-for-profit model by combining charity with social enterprise in Thailand and Australia
Why the Hospitality Training Centre and Agricultural Learning Centre in Thailand are giving children real employment pathways for the future
The power of experiential fundraising and why doing a charity bike ride in Thailand builds community, resilience and lifelong connection

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Claire Baines

handsgroup.org.au

facebook.com/thehandsgroup

@handsacrossthewater_anz

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

After 15 years in the real estate game, I’ve officially closed a massive chapter—selling off the last of my rent roll. It’s been a bittersweet moment, filled with reflection and gratitude. This milestone sparked some big conversations, and in true “That Property Mum” style, I knew it was the perfect time to talk about something many of us shy away from—digital marketing funnels. Yep, the not-so-sexy but oh-so-necessary tool that can actually help you create more freedom in your business, more consistency in your leads, and ultimately, more growth with less hustle.

In this episode, I break down the digital marketing funnel using a fun and relatable analogy—dating! Because let’s face it, attracting new clients is a lot like dating. First, you need to grab their attention (hello, first impressions!), then nurture the relationship with trust-building content, and finally, make the move to convert them into loyal clients. Each stage of the funnel serves a purpose, and when done right, it becomes a powerful strategy that works for you even when you're off the clock.

Whether you're just starting out or looking to refresh your marketing, I walk you through content ideas and simple actions you can take right now to improve each stage of your funnel. From social media posts that stop the scroll to lead magnets that actually convert, this episode is packed with practical, no-fluff advice designed to help you build a business that aligns with your lifestyle goals. Because at the end of the day, it’s not just about more leads—it’s about attracting the right ones and creating a system that supports your success and sanity.

"If you're showing up online but nothing’s converting, it’s not about being visible—it’s about guiding your audience from ‘Who’s this?’ to ‘I need what she’s offering.’" - Kylie Walker

We explore:

Life update on selling the remaining parts of a rent roll after 15 years in real estate.
Insights for women in the property management industry.
The importance of balancing career and family.
Overview of the digital marketing funnel.
Stages of the digital marketing funnel: attention, relationship building, and conversion.
Strategies for creating engaging content at each stage of the funnel.
Use of a dating analogy to explain the digital marketing process.
Types of content that work well for visibility and relationship building.
Techniques for converting audience engagement into actionable business results.
Emphasis on purposeful marketing and storytelling in business growth.

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kat & Podcasting Team:

Follow The Soul Agency on Instagram: https://www.instagram.com/thesoulagency.co

Download Everything You Need To Know To Start A Podcast:

https://the-soul-agency.mykajabi.com/offers/RDoXoztD/checkout

Enquire about Podcast services - hello@thesoulagency.co

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you’ve ever felt like real estate was taking more out of you than it was giving back, you’re not alone. Long hours, constant pressure, and the never ending chase for results can leave even the most driven people running on empty. Burnout creeps in quietly, and before you know it, your health, relationships, and love for the job start to suffer.

But what if there was another way? What if success wasn’t about doing more, but about doing things differently, listening to yourself, leaning into resilience, and building a business that works for you, not against you?

In this episode I chat to Chris Henry, who knows that story all too well. Starting his career in the trades before stepping into his mum’s real estate business in the Hunter Valley, Chris pushed himself hard in the early years. Chasing the big agent dream eventually landed him in hospital with burnout, forcing him to rethink what success really looks like. Today, he leads River Realty with a focus on people, culture and long term growth, and shares openly about the role of vulnerability, coaching and intuition in creating a more sustainable career.

“ A lot of people that I've noticed give up a little too easily on things. And they make some decisions in an emotional moment and completely blow up their current life because of an emotional reaction to something. And so I think over time get as much coaching and training as you can. If you are wanting to develop in real estate, then find a coach that resonates with you. And look at what you want to improve in and seek out those people that are good at those sorts of aspects of your career. Never stop learning and always be the student.” - Chris Henry

We cover:

The signs of burnout and what happens if you ignore them, including the impact it can have on both your health and your business
Why vulnerability is key to better leadership, and how being open and honest can strengthen your relationships with both your team and your clients
How intuition helps you make the right calls in business and life, especially when the obvious answer isn’t always the best one
The role of coaching and personal development in building resilience, and why it’s so important to keep investing in yourself along the way
Why property management is such a strong foundation for future leaders, giving people real world skills they can carry into any area of real estate
What it really takes to grow a business without losing yourself along the way, and how to stay true to your values while still chasing growth

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Chris Henry

https://www.riverrealty.com.au/chris-henry/

https://www.instagram.com/chrisjameshenry/

https://www.facebook.com/chris.henry.167322

https://www.facebook.com/teamhenryriver

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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I’ve been reflecting a lot on how overwhelming social media can feel when you’re running a property management or real estate business. There are so many platforms, each with its own quirks and audience expectations, that it’s easy to feel like you’re chasing your tail. That’s why I’ve learned to simplify the process by focusing only on the platforms that make the most sense for my audience and my energy. Rather than trying to be everywhere, I encourage you to pick two platforms where you can show up consistently and authentically. It’s about working smarter, not harder.

What I love most about social media is that it allows us to connect in such unique ways depending on the platform. Instagram, for example, is brilliant for showcasing stories and behind-the-scenes moments, while LinkedIn gives you a professional space to share insights and establish thought leadership. Facebook is still great for community engagement, and TikTok is a playground for creative, short-form content. Each one has its strengths–but the real key is making the platforms work for you, not the other way around.

In this episode of the Property Management Podcast, I share actionable social media strategies tailored for property management and real estate professionals. I explain the unique strengths of Instagram, Facebook, LinkedIn, and TikTok, and why it’s best to focus on just two platforms that suit your audience and style. I also share practical tips for creating engaging posts, using tools like ChatGPT, and building authentic connections–all while balancing business growth with personal well-being.

"Not all platforms are created equal – you don’t need to be on every platform; choose the ones that best suit your audience and your style.” -Kylie Walker

We explore:

Social media strategy for property management and real estate professionals
Importance of platform-specific content
Unique audience and content styles for different social media platforms (Instagram, Facebook, LinkedIn, TikTok)
Recommendations for choosing the right social media platforms
Content types that perform best on each platform
Tips for creating engaging and authentic content
The role of community and connection on Facebook
Building a personal brand and thought leadership on LinkedIn
Utilizing TikTok for storytelling and quick tips
Balancing social media efforts without feeling overwhelmed

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Some moments in life stop us in our tracks. Whether it’s a personal challenge, a career crossroad, or a world event that shakes everything we know and it can make us ask: how do we keep moving forward? How do we not only survive the experience but find a way to create meaning, positive impact and legacy from it?

In difficult times, it’s often the response that can leave the biggest mark. These moments can call on us to find resilience in leadership, to adapt when change comes quickly, and to support those around us when they need it most. They also reveal the importance of purpose driven action, the kind of leadership that not only helps people through hardship, but also creates lasting impact and stronger communities.

In this episode I chat with Peter Baines who is a former NSW Police forensic investigator who worked on some of the world’s worst disasters, including the Bali bombings and Boxing Day tsunami. He went on to found Hands Across the Water, a charity supporting thousands of children in Thailand. Today, Peter is a sought after keynote speaker on leadership, resilience and social impact, and in 2025 was named one of the top five most influential Australians working in Thailand.

This conversation goes far deeper than recounting events. Peter reflects on what it really means to lead through a crisis, to find resilience when everything feels overwhelming, and how to act with purpose even when the path ahead is uncertain.

“ In my experience in crisis and disaster, true leaders are identified by their actions and their reactions. It's not the position that we hold, it's not the title that we have. It's what we do that matters” - *Peter Baines*

We cover:

What crisis leadership really looks like in the moment and why leadership presence matters more than a title on your business card
The lessons Peter took from working on the Bali bombings and the Boxing Day tsunami in Thailand
What those global disasters taught him about change, speed and empathy in leadership
What running 1,400 km across Thailand taught him about resilience, the fear of failure, and why breaking big goals into small steps is the only way through
Why sustainable fundraising only works when there’s transparency and when supporters actually get something meaningful in return
How Hands Across the Water and its charity bike rides in Thailand give everyday people the chance to grow, build real connections, and make a lasting impact for kids

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Peter Baines

Join Future of Leadership in Melbourne on 16th of September https://www.futureofleadership.com.au

Join our gala dinner in Sydney on the 11th of October https://www.handsacrossthewater.org.au/event/view/night-of-celebration-2025

peter.baines@handsgroup.org.au

http://www.handsacrossthewater.org.au

facebook.com/thehandsgroup

@handsacrossthewater_anz

https://www.linkedin.com/company/hands-across-the-water/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In this episode of "The Property Management Podcast," I dive into the power of viral videos and how property managers can leverage them to boost brand exposure. I explain what it really means for a video to go viral, why it’s so impactful, and the long-term benefits of reaching a larger audience. With social media constantly evolving, creating viral content can be a game-changer for growing your business and connecting with new clients.

I share some actionable tips for crafting engaging video content, including the importance of showcasing behind-the-scenes glimpses, adding humor, and providing valuable tips. I also emphasize the power of property tours as a way to connect with potential clients. Keeping your content authentic and in tune with current trends can help your videos gain traction and attract attention from people who may not have discovered your brand otherwise.

To help you on your video journey, I introduce my own video editing services, which are tailored to assist property managers in creating high-quality content that resonates with their target audience. Don’t forget to leave a review of the podcast and reach out to me for more resources designed to take your property management business to the next level!

"It's not about millions of views, but rather reaching people outside your following and expanding your brand awareness." -Kylie Walker

We explore:

Definition and significance of viral videos in brand exposure
Importance of reaching audiences beyond existing followers
Impact of viral videos on brand awareness and business opportunities
Types of content that tend to go viral in property management
Behind-the-scenes footage
Humorous or relatable content
Tips and tricks for tenants and property management
Property tours and transformations
Strategies for creating effective viral videos
Keeping videos short and engaging
Emphasizing authenticity in content
Utilizing trending music and challenges
Encouraging viewer engagement and interaction
The role of consistency in maintaining visibility and reach
The potential for organic growth through viral content
The value of experimenting with different content types
Offering services to assist in creating video content for businesses

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Every now and then, you meet someone who’s done more than just survive in Real Estate, they’ve actually lived it. The late nights, broken leases, staff dramas, tight margins, economic downturns, and all the tech changes. But also, the client wins, the lifelong friendships, the properties that became portfolios, the businesses that became careers, the careers that turned into legacies.

This episode is about that kind of career, the kind that doesn’t just clock time, but leaves a mark. And the kind of human who’s bold enough to reflect on it all, tell the truth about it, and pass on their experience.

I chat with Peter Brewer who is a highly respected voice in the Australian Real Estate industry, known for his straight talking style, deep experience, and passion for helping others succeed. With over 40 years as a high performing business owner, 10 years as board chair of one of Queensland’s largest real estate marketing companies, and now serving as Chair of the Real Estate Institute of Queensland, Peter has played a key role in shaping the profession. He’s also an Ambassador for the US based Inman News Organisation and is widely recognised as a leading figure in digital strategy and brand leadership within the property space.

. Whether you’re just starting out in the industry or have been in it for many years, Peter’s lessons on curiosity, reinvention, and legacy will challenge you to think differently about the work you do and the future you’re building.

“You’ve got to have a culture of curiosity. You’ve got to want to break things. It doesn’t matter whether you’re 32 or 66. I still have a culture of curiosity. I want to learn how things work. I want to break them, I want to keep testing and say, I could do this, or this could save me time, or this could make me better. If you’re serious about making a great career in this industry and it can absolutely be a rewarding career then you’ve got to invest time in yourself, build your skills and knowledge, and make yourself worthy of more recognition, more income, and a better life in our profession.”

- Peter Brewer

We cover:

Why it’s never too late to reinvent yourself and start a new chapter, no matter how long you’ve been in the industry
How charging what you're worth sends a clear message that your work matters and deserves respect
Why it’s important for Property Managers to step up to make a difference by helping tenants, educating their communities, and being part of the solution to social challenges
Why new technology won’t fix anything unless you take the time to learn it properly and bring your team along with you
The importance of staying curious to help you keep growing your business
Why having a strong digital presence is essential because that’s where your clients are looking for you
Why sharing your story and the lessons you’ve learned is one of the most powerful ways to leave a lasting legacy
How being honest when things get tough opens the door to support and connection

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Peter Brewer

https://thatpeterbrewer.com/

https://www.facebook.com/thatpeterbrewer/

https://www.instagram.com/thatpeterbrewer/?hl=en

https://www.linkedin.com/in/thatpeterbrewer/?originalSubdomain=au

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In this episode of The Property Management Podcast, I’m diving into one of my absolute favourite game-changers–automation. If you’ve ever felt buried under repetitive admin, chasing rent arrears, or trying to stay on top of maintenance requests and lease dates, this episode is for you. Unpack how automating those time-consuming tasks can transform your business, save your sanity, and give you back your most valuable asset–time.

We talk through real-life examples and practical ways to start small, without the tech overwhelm. From automating rent arrears follow-up and maintenance workflows to streamlining leasing communication and document management, you’ll walk away with actionable ideas to create more ease in your daily operations. Plus, we cover some of the best software options out there to get you started without blowing the budget.

If you're ready to ditch the chaos, boost your team's productivity, and finally focus on the parts of your business that light you up, this episode is a must-listen. Tune in, take notes, and let’s get your systems working for you. Don’t forget to share your biggest takeaway with me on socials–I’d love to hear what you’re automating first!

"What if I told you that you could automate these key tasks to free up your time and focus on what really matters?" - Kylie Walker

We explore:

Importance of automation in property management
Benefits of automating tasks to save time and reduce stress
Key areas to automate: rent arrears follow-up, maintenance workflows, lease milestones, leasing communication, and document management
Strategies for tracking daily tasks and identifying time-consuming activities
Recommendations for property management software with automation features
Combining automation with personal communication for tenant relations
Setting up automated reminders for critical lease dates and maintenance follow-ups
Streamlining leasing communication through automated responses and updates
Reducing human error in document management with automation tools
Gradual implementation of automation to avoid overwhelm and ensure steady progress

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

It’s easy to think legal dramas only happen to other people. You’re busy juggling tenants, trades, inspections, owners and there’s no time to worry about something like litigation. BUT the biggest legal risks in property management often don’t come from dramatic incidents. They come from the quiet things, the vague termination letter, the maintenance request that gets lost in the shuffle, the call you meant to return but didn’t.

Legal issues in property management often come out of nowhere but they don’t have to. If you’ve ever had that gut feeling that something’s slipped through the cracks, or you’re lying awake wondering if you’ve covered yourself properly, this episode is for you.

In this episode, I share a few hard lessons I’ve learnt from situations I didn’t see coming and how you can protect yourself before they become your reality too. These are the things no one tells you when you start a property management business, but they matter more than you think.

“ I believe that transparency is the key. Transparency with your team, transparency with your tenants, transparency with your property owners. Make sure you're regularly checking in with everyone involved and keeping all parties informed of the status of issues. The more you communicate, the less room there is for misunderstandings and complaints.” -Kylie Walker

We explore:

What happened when I was too “nice” in a termination letter and how it cost me in court
The maintenance issue that spiralled into a lawsuit even though we didn’t engage the tradie
Why your agency can be held liable for things that feel out of your control
How Office of Fair Trading complaints usually start and what you can do to avoid them
The insurance cover you need and what happens when it’s not enough
The systems I now rely on to reduce risk and catch things before they fall through the cracks
Why ongoing team training and crystal clear communication are non negotiables

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In this episode of the Property Management Podcast, I dive into the power of Facebook Lead Ads and how they can completely transform your approach to generating leads in property management and real estate. I break down the benefits of hyper-targeted advertising, automated lead collection, and proven follow-up strategies that turn clicks into clients. Whether you’re new to Facebook Ads or looking to refine your approach, my insights will help you attract the right audience and grow your database without wasting time or money.

I share actionable tips for creating irresistible offers that capture attention, crafting ad content that stops the scroll, and optimising your campaigns for better performance. You’ll also hear a real-life client success story that shows exactly how these strategies work in practice to deliver measurable results. From understanding your audience to testing and tweaking your campaigns, I give you a roadmap for turning Facebook into a consistent source of quality leads.

If you’ve been thinking about running Facebook Ads but aren’t sure where to start–or if you’ve tried before with lacklustre results–this episode is your guide to doing it right. I invite you to explore more resources on my website, reach out for personalised help with your ad strategy, and support the show by leaving a rating, review, and sharing it with others in the industry. Tune in and let me help you make Facebook Lead Ads your new secret weapon for business growth.

"If you're not using Facebook ads to generate leads yet, then you're seriously missing out."

Kylie Walker

We explore:

Importance of Facebook Lead Ads for property managers and real estate professionals
Generating quality leads through targeted advertising
Streamlining the lead collection process using Facebook's platform
Creating compelling offers to attract potential clients
Targeting specific demographics and interests for effective advertising
Automating follow-up processes to nurture leads
Utilizing retargeting strategies to engage previous website visitors
Tracking and optimizing ad performance for better results
Sharing success stories to illustrate the effectiveness of Facebook Lead Ads
Encouraging audience engagement through ratings, reviews, and sharing the podcast

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Sometimes the most courageous step you can take isn’t chasing the biggest growth possible, it's deciding exactly what kind of life you want your business to support, and then building it that way.

In this episode, I chat with Deborah Gidman from Resident Property who shares how she how she went from 14+ years working for others in WA’s property management industry to starting her own boutique agency without a perfect business plan, without wanting to create an, empire, but with a clear vision for freedom, flexibility, and family involvement.

Before taking the leap, Deb had the same doubts many aspiring business owners face: What if it fails? Will I make enough to live on? Am I really ready? She also knew that while her skills and experience were strong, running a business would bring a whole new set of challenges.

Deb opens up about the financial safety net that gave her confidence to make the leap, the surprises she faced once she started, and how she’s grown Resident Property into a family run business with her daughter and husband on the team. Her story is both practical advice and a reassuring reminder that you can design a business that fits your life, not the other way around.

“ If you have an inkling that you would like to start on your own, go and run the figures. And yes, it is tough to start, but if you put your everything into it and you really go for it, you will be really glad that you did it.” -Deborah Gidman

We explore:

Why Deb chose to start a lifestyle business rather than chase industry domination
How Deb financially prepared to leave her “safe” corporate role
The overlooked challenges of business structure and why Deb’s restructuring two years in
What to expect when friends and family don’t become your first clients
Why social media consistency is essential even when you hate being on camera
The mindset shift from “winging it” to setting and achieving sales goals
How to work with family while keeping harmony and clear roles
The advice Deb would give property managers on running the numbers before starting their own agency

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Deborah Gidman

https://www.instagram.com/resident.property/?hl=en

https://www.residentproperty.com.au/

https://www.linkedin.com/in/deborah-gidman-09091463/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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In this episode of the Property Management Podcast, I dive into how digital tools can completely transform the way property management businesses run. If you're feeling bogged down by the daily grind and wishing for a little more time to focus on growing your business, you’re in the right place. I share the digital tools I rely on to automate tasks like email marketing, social media scheduling, and content creation, all designed to free up time and reduce the stress of constant manual work. Technology doesn’t have to be overwhelming – it’s all about working smarter, not harder.

I talk through the importance of streamlining workflows and staying organized with tools like calendar management systems and CRM platforms. The best part? These tools don’t just help you stay on top of things, but they can also improve client relationships, which is crucial when you're managing multiple properties or dealing with clients who expect nothing less than excellence. You’ll hear about how these systems help me keep everything ticking along smoothly, giving me the space to focus on the bigger picture, like building stronger relationships and scaling the business.

I hope you’ll be inspired to incorporate more technology into your day-to-day operations. Automating repetitive tasks is a game-changer, and with the right systems in place, you can reduce stress and create a business that not only survives but thrives. So, if you’re ready to take your property management game to the next level, don’t miss this episode – it’s time to embrace the power of technology!

"With the right tools, you can save time, reduce stress, and become more efficient in your day-to-day operations." - Kylie Walker

We explore:

Best digital tools for automating property management businesses
Email marketing automation tools (e.g., Mailchimp, ConvertKit)
Social media planning and scheduling tools (e.g., Hootsuite, Buffer)
Content creation and design tools (e.g., Canva)
Video editing tools for real estate content (e.g., CapCut, InShot)
Calendar scheduling tools (e.g., Calendly)
Task and workflow management tools (e.g., Trello, Asana, Notion)
Customer relationship management (CRM) systems (e.g., Vault, HubSpot)
Importance of streamlining marketing efforts and client communications
Strategies for enhancing efficiency and productivity in real estate operations

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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For many agency owners, the dream of owning a real estate business begins with the promise of freedom, time with family, lifestyle flexibility, and the chance to build something of lasting value. But between the vision and reality lies a journey of leadership challenges, financial learning curves, and daily decisions that determine whether that business becomes a burden or an asset.

In this episode I chat with Rob Honeycombe, a seasoned real estate professional turned rent roll broker to unpack what it really takes to not just start a real estate agency, but grow one that’s profitable, sustainable, and ultimately saleable.

Rob brings more than 30 years of hands-on experience, offering rare insight into the biggest opportunities and blind spots agency owners face from predictable cash flow and lending leverage to team leadership and knowing when it’s time to sell.

Whether you’re just starting out, scaling your agency, or planning your exit, this episode will leave you with clear, actionable wisdom on how to build your business with the end in mind.

“If you're building your rent roll, really it's about focusing on getting the best possible fee income. And as much as you can, choose landlords' clients that are prepared to spend money on maintenance, that understand you're the expert, and when you give them advice whether it’s about a lease renewal, the choice of tenant, or a maintenance item, they should listen to it.” - Rob Honeycombe

We explore:

Why real estate businesses are easier to start and run than many other small businesses
How a rent roll gives you steady income and can help you borrow money or sell your business later
Why being a good leader matters more than just being a good property manager or salesperson
What makes a rent roll attractive to buyers and how to build yours the right way
Common mistakes that can hurt your business value and how to avoid them
Rob’s honest take on what he’d do differently if he started an agency today
Why real estate business owners need better training and support not just sales skills
How to balance your personal lifestyle goals with running a successful agency
Why learning how to negotiate well is one of the most important skills in real estate

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Rob Honeycombe

https://honeycombe.com.au/

0423 332 022

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

I’m diving into something that can genuinely transform your business—creating a customer journey that turns leads into lifelong, raving fans. I even share a personal story about selling my property management business. And guess what? I still get messages and calls from clients asking for advice on tenant selection, pricing, and more. Why? Because I built relationships, not just completed transactions. When you focus on connection and care, those relationships stick, no matter where life or business takes you.

I walk you through the five key touchpoints of the customer journey—attraction, lead nurturing, onboarding, engagement, and advocacy. These are the moments that really matter, where trust is built and loyalty is earned. I share practical ways to stand out from the start, nail your onboarding process, and keep communication flowing. And to make life easier, I’ve popped a free 12-month communication plan for investor clients in the show notes. So if you’ve been winging it, now’s the perfect time to get a system in place.

Here’s the big takeaway—property management is a people game. It’s not just about the properties; it’s about the people behind them. I want you thinking about customer journeys for your tenants, referral partners, even your tradies—not just your investors. Because when folks feel looked after every step of the way, they don’t just stay, they rave about you. That’s how you build a business with heart, loyalty, and loads of word-of-mouth magic.

"That's because I built relationships with them, not just transactions." -Kylie Walker

We explore:

Importance of crafting a customer journey in property management
Transforming leads into loyal tenants and investors
Building trust and loyalty through relationships
Key touchpoints in the customer journey: attraction, initial contact, onboarding, ongoing engagement, and advocacy
Strategies for effective communication with clients
The significance of ongoing engagement and relationship maintenance
The role of advocacy in turning clients into raving fans
The impact of strong relationships on business success
Importance of planning communication for various stakeholders (tenants, investors, suppliers)
Encouragement to reflect on and improve personal customer journeys

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

12-Month Client Communication Plan for Property Managers: https://courses.thatpropertymum.com.au/12-month-client-communication-plan-for-property-managers

Connect With Kylie

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Your business is only as strong as the people in it and your people are only as strong as the systems that support them.

There’s a real issue growing in the property management industry and it starts with recruitment. Why do good people leave? Why do some teams feel out of sync, no matter how much you invest in them? And why does hiring so often feel like an expensive gamble?

In this episode I chat with Julie Davis, who is a leading real estate leadership coach with over 30 years of industry experience. Julie is a pioneering force in coaching and workforce transformation, dedicates her expertise to empowering individuals, teams, and businesses in the real estate industry to realise their full potential.

Julie shares her deeply practical, people first solution: the Triple Impact Framework, why many business owners unknowingly set their people up to fail, what to do instead, and how real estate leaders can finally stop the cycle of hiring chaos and start building strong, sustainable teams.

Whether you're a seasoned business owner or newly scaling your agency, this conversation is filled with insights that will transform how you recruit, onboard, lead and retain.

“Because people are either gonna be your biggest asset or your biggest liability. And in the center of that is the responsibility of how we bring on people and have people grow within our team and stay with us.” - Julie Davis

We explore:

Why so many real estate teams fail to thrive, even when the right people are in the room
How the Triple Impact Framework creates stronger, more sustainable businesses from the inside out
Why hiring great people isn’t enough to build a high performing culture
What really determines whether a new hire will succeed or quietly check out
Why onboarding is the most underused tool in creating long term team stability
What profit truly means when you zoom out from the numbers
How AI is quietly reshaping leadership, team communication and business decision making

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Julie Davis

https://www.juliedavis.com.au/

https://www.facebook.com/JulieDavisBuildingBetterBusinesses

https://www.instagram.com/julie_davis_ad/

https://www.linkedin.com/in/juliedavisbuildingbetterbusinesses/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In this episode of The Property Management Podcast, I’m sharing five essential tasks property managers should stop doing to free up more time for what truly drives growth. If you’re tired of juggling endless administrative tasks, tenant screenings, maintenance scheduling, handling inquiries, and marketing, this episode is for you. I’ll dive into each task and explain why they’re better suited for remote professionals who can handle them efficiently, allowing your property managers to focus on high-value activities.

Drawing on my experience as a real estate business owner, I’ll walk you through how outsourcing these routine jobs can transform your operations. Whether it’s having remote support to tackle the time-consuming paperwork or handling routine inquiries, I’ve found that delegating these tasks frees up your property managers to build stronger relationships with tenants and investors—ultimately growing your business. By rethinking how you delegate, you’ll create space for your team to be more effective and your business to thrive.

Throughout this episode, I’ll provide practical, actionable tips on streamlining your property management processes. I’ll also offer advice on how to find the right remote professionals to help you optimize your operations. If you’re ready to take your property management business to the next level, I’d love to connect and help you explore how outsourcing can elevate your business to new heights.

"You don't have to do everything yourself, even though you tell yourself no one can do it as well as you can." - Kylie Walker

We explore:

Importance of outsourcing in property management
Five specific tasks property managers should avoid
Administrative paperwork and its impact on productivity
Tenant screening processes and delegation
Routine maintenance scheduling and inspections
Handling inquiries and customer service requests
Marketing and social media management responsibilities
Benefits of using remote professionals or virtual assistants
Focus on high-impact activities for business growth
Personal experiences and success with outsourcing in property management

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What happens when the life you built is no longer the life you are living?

It is a question that doesn’t come with easy answers, especially when your identity has been so closely tied to your business, your home, your relationships.

In property management, in business, and in life, we need more spaces where it’s safe to be honest about the hard parts. The grief. The endings. The identity shifts. The letting go.

Over the past 12 months, I have experienced all of it and in this episode I am sharing this chapter with you. Not because I have all the answers, but because I know I am not the only one sitting in the discomfort of asking, What now?

If you are there too, whether it’s in your business, relationships, home life or identity, I hope this episode helps you feel less alone.

“I still have those moments of self doubt, but I'm also deeply grateful because letting go doesn't mean that I've failed. It just means that I've got to grow there. It's time for a new chapter. It means that I'm evolving. It also means that my values have shifted as well, and that I'm brave enough to choose something different for my life.”

- Kylie Walker

We explore:

What it really felt like to walk away from a property management business that I thought would be my forever
The grief no one talks about when it comes to selling a family home
How grief shows up in business ownership transitions as much as it does in personal loss
Why hearing from past clients reminded me my work in property management really mattered
How done for you services became my next chapter in helping others reclaim time and energy
The clarity that comes from sitting with discomfort instead of running from it

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In today’s episode, I’m sharing two simple but powerful strategies to help you generate leads for your property management business. If your lead flow has slowed, these actionable steps will make an immediate difference without requiring a huge overhaul. You can implement them today and start seeing results.

First, it’s all about building your network. This isn’t just about exchanging business cards but fostering genuine connections. Reach out to past clients, contractors, and local businesses. You never know – a quick email or phone call might open the door to valuable referrals or even business you may have lost.

The second strategy is maximising your online presence. Ensure your website is up-to-date and easy to navigate, with clear contact info. Be active on social media, like Facebook and LinkedIn, and leverage reviews and local SEO to boost your visibility when people search for property management services in your area.

“Stop sitting back on the sidelines and waiting for the business to come to you; start actively going out there and seeking that business as well.” - Kylie Walker

We explore:

Strategies for immediate lead generation in property management
Importance of building and expanding professional networks
Techniques for reconnecting with past clients and existing contacts
Value of attending networking events and joining online communities
Maximizing online presence for lead generation
Optimizing websites for user experience and visibility
Engaging on social media to build trust and familiarity
Utilizing online reviews and testimonials for credibility
Importance of local SEO for attracting clients
Encouragement for proactive business development and seeking new opportunities

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What if growing your property management business wasn’t about more social posts or flashy ads but instead about smart video content that saves you time, positions you as the expert, and actually helps your clients?

Video is no longer optional, we’re living in a screen first world, where attention is short and competition is high. If you’re still relying solely on proposals you're leaving trust, visibility, and leads on the table.

If video content has been sitting on your “should probably do it one day” list, this episode will light the fire you need within you.

I chat with Clint Ranse who is the Creative Director of My Video Producer, helping real estate agents and brands create high-impact video content that connects and converts. He’s the founder of Videos of Value, a program that helps agents batch 12 months of content in just two days, and host of the Creativity That Converts podcast. With a background in special effects design for global tours and major events, Clint knows how to create unforgettable moments on stage and on screen.

Most property managers are overwhelmed and under-resourced. Creating video content might sound like ‘one more thing’ but Clint explains how Property Managers can use YouTube to save time, cut down repetitive questions, reduce maintenance calls, support your team and build long term relationships with investors and tenants without needing to be a YouTube pro to get started.

“ I love YouTube because it catches people at a different point. It's not catching people when they're bored, sitting on their couch scrolling. It's catching people when they're actively searching. So it's bringing them to you when they're in a different phase of life. So if you are looking at sales, it's when they're searching things like downsizing their property or buying my first home. If you're looking at it on the property management side, it's creating content.” -Clint Ranse

We explore:

Why video is the most powerful content tool for property managers in today’s screen heavy world
Why YouTube is more than just a social platform it’s a search engine, and it's where future clients are already looking
What kind of content actually performs and it’s not the high end fancy stuff you think!
How one agency used YouTube videos and QR codes to reduce incoming calls and save time
The real benefit of creating video it’s not just about getting new business
How to batch 6 12 months of content in a single day with Clint’s team
Why now is the perfect time to get ahead before AI search models change the way people find agents online
Easy, low-pressure ways to get started even if you hate being on camera

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Clint Ranse

https://www.linkedin.com/in/clintranse/?originalSubdomain=au

https://www.instagram.com/my_video_producer/?hl=en

https://www.myvideoproducer.com.au/portfolio

https://www.facebook.com/MyVideoProducerMVP/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Creating a solid follow-up plan is a game-changer when it comes to growing your property management business. By sorting your leads into hot, warm, and cold categories, you can give each lead the attention it deserves. Hot leads need quick follow-up, warm leads need nurturing over time, and cold leads still deserve a spot on your radar with occasional outreach.

I’ll also share how my 21-year-old son has nailed his follow-up process, making 200 calls a day and seeing amazing results by sticking to a structured, disciplined approach. Whether you’re using a CRM or just your phone’s calendar, staying organised is key to filling your pipeline and building strong client relationships.

In this episode, I’ll walk you through how to set up your own system for consistent follow-ups, how to stay on top of things, and why patience and consistency are the secret ingredients to long-term success in property management.

"The number one thing you need to do, this is the most important thing, is you just need to be patient and stay committed. Just like my son is, sticking to this system day in and day out is the key to success, even if the results aren't immediate. Stay the course. Consistency, I promise you, will pay off and you will start seeing your pipeline grow and new management coming in." - Kylie Walker

We explore:

Importance of creating a nurture and follow-up plan for property management business growth
Role of consistent follow-ups in converting leads into clients
Categorization of leads into hot, warm, and cold segments
Tailored follow-up strategies for each lead category
Frequency and approach for following up with hot leads
Strategies for engaging warm leads and providing value
Importance of maintaining contact with cold leads
Personal success story of an effective follow-up system in sales
Actionable tips for implementing follow-up systems, including scheduling and tracking
Encouragement for listeners to reflect on and improve their follow-up processes

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What if your next phase of growth didn’t mean chasing more leads but simply looking after the ones you already have?

In today’s competitive and ever-changing rental market, focusing on growth alone isn’t sustainable. If you're signing up 30 new properties but losing 35, you’re not growing, you're exhausting your team, making everyone work harder for the same result, and still feeling like you’re getting nowhere.

Retention is the smarter strategy. It helps you get more value from the relationships you’ve already built. It’s more cost effective, more impactful, and it leads to stronger business results. Best of all? You don’t need a huge budget to make it work just intention, connection, and consistency.

In this episode we chat with returning guest and long time industry leader Ashleigh Goodchild. Ashleigh is the Director of SOCO Realty, leading a team that manages over 1200 properties in Perth, and brings 25+ years of experience in real estate. She’s also the founder of PM Collective, co-creator of Australia’s first online course for interstate investors, and Director of Property Profiling Australia. Passionate about impact, she supports DV families through Orana House and sits on the board of Find Your Feet Foundation, helping renters in need.

"I just want to be clear, focusing on retention won’t bring in the same numbers as a full-time BDM who's out there signing new properties every day. It’s not about that kind of rapid growth. But what it does give you is a solid foundation. And without that, chasing new growth is like building on sand." - Ashleigh Goodchild

We explore:

Why most real estate businesses focus on new managements and ignore their retention problem
How Ashley tracks retention now and what the numbers revealed about client losses she didn’t even realise were happening
The real cost of growth and why retention is often more profitable than acquisition
How communication and investor check ins turn landlords into long term clients
Why client relationships not transactions create real stability for your team
How retention impacts staff burnout, onboarding load, and overall business health
Creative ideas to track, improve, and systemise retention even if you're a small agency

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Ashleigh Goodchild

https://www.linkedin.com/in/perthpropertymanager/

socorealty.com.au

pmcollective.com.au

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Struggling to keep up with consistent content creation for your social media? You're not alone! In today’s digital world, staying visible and engaging on platforms like Instagram and Facebook is crucial for growing your property management business—but how do you keep up without burning out?

With the right tools, you can streamline your content creation process and maintain a steady flow of engaging posts without the stress. From designing eye-catching graphics to scheduling posts in advance, there are tools out there that make staying consistent easy and efficient. Imagine having more time to focus on growing your business while your social media runs on autopilot—sounds pretty good, right? Let’s explore how you can make this a reality!

In this episode of the Property Management Podcast, I’m sharing practical strategies for property managers to create consistent, engaging social media content. Drawing on my experience as a mother of four and co-owner of a \$1 million real estate brand, I discuss tools like Canva, ChatGPT, and scheduling platforms to streamline content creation. I’ll also talk about the power of content batching and share tips to avoid burnout, all with the goal of empowering women in property management to balance career and family while building a strong online presence. Plus, I invite you to connect and explore my resources for further support.

"This is a strategy that's been a game changer for me. Instead of trying to come up with new ideas or create posts every day, I batch my content, meaning I dedicate a chunk of time to creating multiple pieces of content all at once." - Kylie Walker

We explore:

Importance of consistent content creation for social media in property management
Tools for efficient content creation and scheduling (e.g., Canva, ChatGPT, Plantable, Simplified)
Strategies for maintaining a strong online presence and brand reliability
Benefits of using Canva for graphic design and social media posts
Utilizing ChatGPT for brainstorming and generating content ideas
Scheduling content to reduce stress and improve time management
Concept of content batching to streamline the content creation process
Empowering women in the property management industry to balance careers and family
Building trust and engagement with audiences through consistent online presence
Encouragement to set up systems and work smarter for effective social media management

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What separates a good property manager from a great one?

It’s not just doing the routine inspections, collecting rent, or chasing arrears. It’s being able to have deeper, value-driven conversations with landlords, ones that go beyond the usual transactional touchpoints and actually speak to why they became investors in the first place.

And that’s exactly what this episode is all about.

Many landlords buy investment properties to create financial freedom yet property managers often miss the opportunity to be a real partner in that journey. Instead of only talking about repairs or rent increases, what if you could start meaningful conversations about topics like equity growth, tax depreciation, and market trends?

That’s where the magic happens.

In this episode, we chat with Mike Mortlock, Managing Director of MCG Quantity Surveyors, one of Australia’s fastest growing QS firms. A leading expert in tax depreciation, Mike has helped thousands of investors boost their cash flow and is a regular commentator in AFR, API Magazine, and more. He’s also the host of the Geared for Growth podcast and was named one of the Top 50 most influential people in real estate by Elite Agent Magazine. He also sits on the board of the Property Investment Professionals of Australia, so he brings a wealth of insight to this conversation.

“I believe they should always be leading the conversation around rent and rental movements. So you don't want the landlord to be sort of saying, oh, I've seen some data that says rents have increased by X percent. You want to be able to deliver that. And that really, I feel should be within the realm of expertise of a property manager.” -Mike Mortlock

We explore:

The #1 conversation most property managers are missing with landlords
How to bring up tax depreciation even if you don’t fully understand it yourself
What landlords actually want from their property managers
The 3 triggers that tell you a landlord needs a depreciation schedule
Why property managers should have a network of trusted experts, from insurance to finance
How to add more value and stand out from your competitors in the same suburb
Creative ways to educate, retain, and impress your landlords using tools like AI, webinars, and industry partnerships
Why deeper conversations lead to better onboarding and longer retention

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Mike Mortlock

BLOG - https://www.mcgqs.com.au/blog

Podcast - https://www.gearedforgrowth.com.au

https://www.mcgqs.com.au/

https://www.linkedin.com/in/mortlockmike/

https://www.instagram.com/mike.mortlock/?hl=en

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Are you ready for a wake-up call? Property management is evolving at lightning speed, and if we don’t make a shift now, we risk being left behind. But here’s the thing—change doesn’t start with the market, the clients, or the economy. It starts with us. As property managers, we hold the power to shape the future of our businesses, our teams, and our industry.

No more waiting for the perfect moment—the moment is now. From embracing new technologies to rethinking outdated processes, the time to transform is today. Taking ownership of our actions and mindset is the key to creating powerful shifts in our success. It’s time to step up and lead the change!

In this episode of the Property Management Podcast, I share a personal update about my recent move from my long-time family home to a rental property, and the emotional challenges that came with it. As I reflect on my own experience, I also think about the struggles we face in the property management industry, particularly around burnout and shifting expectations. It’s clear to me that the key to overcoming these challenges is empathy, accountability, and personal growth.

I truly believe that meaningful change starts from within. As property managers, we have the power to lead with compassion and self-awareness, not just for our clients but for ourselves and our teams as well. I invite you to connect with me on social media, leave a review, and share this podcast so we can work together to foster a positive shift in our industry.

"I want to be really real with you, as I always am. I didn't always know how to be a leader. Heck, I didn't even know property management when I first started. I absolutely, 100% winged it. And guess what? I failed a lot. The revolving door of property managers was a reality in my business because I didn't know how to lead, manage, or even how to manage myself, if I'm completely honest."

Kylie Walker

We explore:

Personal life update regarding a move from a family home to a rental property.
Emotional challenges associated with downsizing and adapting to a new living environment.
Reflections on the property management industry and its current state.
Challenges faced by property managers, including burnout and lack of support.
Evolving expectations and responsibilities of property managers.
Importance of empathy, accountability, and personal growth in property management.
The significance of human-to-human connections in the industry.
The role of individual accountability in improving the image of property managers.
Encouragement for property managers to reflect on their motivations and lead with compassion.
Call to action for audience engagement and support for the podcast.

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What if the energy you bring to a room was the secret to better client relationships, team morale, and more momentum in your business?

We’re not talking fluffy motivation here, we’re talking about real, tangible shifts in how you show up as a leader in your business and life. Because if you’ve ever walked into an office, a landlord call, or a team meeting and felt the weight of low energy then you already know how contagious energy can be.

Jason from Tapi (the self appointed Chief Excitement Officer) knows this better than anyone. He brings high vibe energy to a topic that most people want to avoid, maintenance. But this episode isn’t about systems or software, it’s about how the energy you bring shapes everything.

In this episode, we chat with Jason about his journey from property manager to partnership leader and how it taught him the power of energy, resilience, and showing up with genuine enthusiasm. Even when the room is flat. Even when the landlord is cranky. Even when you’d rather crawl back into bed.

Whether you’re running a real estate agency, leading a team, or just trying to get through the day with a bit more spark, this episode is your permission slip to own your energy and use it as a business tool.

“I am all for telling you how amazing you are. Every single day I end every one of my journal entries with: ‘If I am me, I will succeed.’ Because I know how amazing I am and that's all I need to do. I don't have to change to be anything I need to be. I know my strengths, my weaknesses, where I can excel, and what my superpowers are. So I will literally end every journal entry with those words: ‘If I am me, I will succeed.’”

Jason Colbey

We explore:

Why energy is contagious and how to shift low energy in difficult conversations with tenants, landlords, or your team
The importance of being authentic, not scripted, in business growth
Why your morning routine impacts your leadership more than you think and sets the tone for your day
Simple ways to reset your energy when you're feeling drained
Tips for public speaking and managing nerves before stepping on stage or into a tricky conversation
What Jason does to reset after big events and why downtime is just as important as showing up with energy
How to show up authentically, even in a high pressure or sales focused role
How to bring more personality into emails, meetings, and presentations without being “too much”

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Jason Colby

https://www.linkedin.com/in/jasoncolbey/?originalSubdomain=au

https://www.tapihq.com/

https://www.instagram.com/jasoncolbey/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

In today’s fast-paced property world, doing it all yourself is no longer the smartest strategy. Discover how outsourcing key tasks and embracing the right tech tools can completely transform the way you manage properties, boosting your efficiency, strengthening client relationships, and helping you reclaim your time (and sanity).

If you’re ready to scale without burning out, this is the game-changing shift your business needs.

Kylie opens up about the game-changing shift that allowed her to manage over 300 properties with a small but powerful team, outsourcing. As a mum of four and co-owner of a million-dollar real estate brand, Kylie knows just how overwhelming property management can be. But instead of trying to do it all, she found freedom and growth by strategically delegating tasks and using smart software tools.

Kylie takes us on her journey of letting go of control in key areas like admin, inspections, maintenance, and marketing. With practical advice and honest reflections, she explains how outsourcing transformed her business, freed up her time, improved client service, and, most importantly, helped her find a better work-life balance.

She dives into her top outsourcing strategies and tools, like hiring virtual assistants for admin and lead generation, partnering with local inspection services, and using platforms like Tappy to streamline maintenance. And she shares how giving up control of her social media led to greater brand visibility without the daily grind.

If you’re a property manager feeling burnt out and stretched thin, this episode is for you. Kylie’s insights will inspire you to rethink your approach and show you how to work smarter, not harder. Tune in, and take the first step towards a more efficient, scalable, and stress-free business!

And if you love what you hear, be sure to leave a review, share with your fellow property managers, and follow for more real, actionable tips to grow your business with less burnout.

“I quickly realised I didn't need to do it all myself. My team took care of maintaining a consistent, professional, and engaging presence online, while I could focus on what I did best, managing properties and growing my business. And you know what? It really did work.”

- Kylie Walker

We explore:

Benefits of outsourcing in property management
Personal experience managing over 300 properties with a small team
Importance of delegating administrative tasks and inspections
Use of technology and software tools to streamline processes
Strategies for improving client relationships through outsourcing
Managing maintenance requests effectively with technology
Outsourcing marketing and social media management
Leveraging existing property management software for efficiency
Balancing workload and focusing on business growth
Encouragement for property managers to start small with outsourcing tasks

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What would shift if you finally stopped playing small and owned your worth, especially when it comes to money?

In property management, it’s easy to slip into hustle mode. To feel like you have to compete on price, chase clients who don’t value you, and hold back from raising your fees or starting your dream business because it doesn’t feel realistic.

But what if the problem isn’t the industry but your mindset?

In this episode, I chat with Denise Duffield-Thomas, who is a best-selling author and money mindset mentor for the new wave of online entrepreneurs who want to make money and change the world.⁣ She helps entrepreneurs like you charge premium prices, release the fear of money, and create first-class lives. ⁣

We talk about the unconscious blocks that hold women back from charging what they’re worth, why so many property managers undercharge even when they deliver incredible value, and how to shift your energy so you can attract aligned clients and the life you actually want.

Denise doesn’t just talk theory; she shares personal stories, mindset shifts, and simple, actionable tools that you can use to move through fear and self-doubt.

”The first big block that a lot of people have to start to unravel is this idea that you have to work really hard to make money, and I think that is really true about the property industry and anyone who works. Property management can be a hustling culture, right? There’s this idea that you have to hustle and work harder than the next person to succeed and sure, that might be true in some parts of the industry. But we each have our own personal relationship with work and money, and that mindset isn’t always serving us.“

- Denise Duffield-Thomas

We explore:

The 3 most common money blocks that show up in business and how to identify yours
Why do we tie our worth to how hard we work, and how to break free from that pattern
What stops property managers from charging more, and how to shift it
How to stop discounting your fees and start standing in your value
The mindset shift that helped Denise manifest her dream home
Why decluttering is one of the most powerful manifesting tools
How to get the right energy to attract new clients, opportunities, and income
Simple rituals) to calm your nervous system and reset your mindset
How to surround yourself with possibility and stop playing small

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Denise Duffield-Thomas

www.denisedt.com

Instagram: @denisedt

Facebook: @denisedt

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If you're feeling the weight of stress and overwhelm in your property management career, you’re not alone. In today’s episode, we’re taking a step back and diving into personal insights from a transformative retreat in Bali.

How this retreat helped them break free from the stress and overwhelm so common in property management. If you’ve ever felt the pressure of juggling client demands, property issues, and business growth, this episode is for you.

We’ll talk about how taking time for yourself, connecting with others, and rediscovering your purpose can completely shift the way you approach work and life. Whether you're a seasoned pro or just starting out, this episode offers practical tips and real talk on how to break free from burnout, manage your well-being, and find more balance in your career.

Dives into the importance of prioritising yourself because success in property management isn’t just about managing properties, but about managing your well-being. Kylie shares how taking time for reflection, connecting with others, and rediscovering your "why" can make all the difference. It's all about finding balance and clarity in a fast-paced world.

The retreat taught the value of stepping back, even for just a moment, to reset and gain perspective. It’s easy to get stuck in the grind, but taking breaks, getting creative, and leaning on others can help you see things more clearly. Kylie also talks about how small, intentional steps — like outsourcing tasks and using tech to streamline processes — can reduce stress and keep your business running smoothly.

A reminder that you don’t have to do it all alone. Taking care of yourself can lead to a more fulfilling career in property management.

If you’re feeling overwhelmed, take a moment to reflect, reach out for support, and make a small change. You’ve got this!

“To be honest, Ash's retreat was exactly what my heart and mind needed, and I can't wait to share why this matters so much for all of us in property management.” - Kylie Walker

We explore:

Personal reflections from a retreat in Bali
Experiences with stress in the property management industry
Importance of connection and community among business owners
The impact of stress on personal health and family life
Strategies for self-care and reflection
Reconnecting with one's core purpose in business
The significance of stepping away from daily routines for new perspectives
Encouragement to seek support and share experiences
Practical steps to alleviate stress in the workplac

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What if the reason your business isn’t growing has nothing to do with your systems or your skills and everything to do with how you see yourself?

In property management, we’re experts at holding it all together. Juggling the inspections, the emails, the team questions, the urgent calls. We’re flat out keeping the wheels turning. But somewhere along the way, we start to shrink. We default to ‘doing mode’ and forget how to lead with purpose, confidence, and presence.

We tell ourselves we need more time, better templates, or the right hire for team, but what if the real work starts with stepping up and being seen?

Leadership isn't about being louder. It’s about being truer. And sometimes the scariest thing isn’t failing, it's showing up as who we really are. This episode is a reminder that your experience, your story, and your way of doing things are enough and they might just be the thing someone else needs.

In this episode I chat with Andy Reid, who is a real estate coach, keynote speaker, author, and former auctioneer who knows exactly what it means to go from playing small to owning your space in the industry. He shares the behind the scenes of writing his book, navigating imposter syndrome, and why so many property managers are undervaluing what they bring to the table.

“A lot of the time, imposter syndrome hits us like a ton of bricks. But here’s the truth, millions of people know what you know. You didn’t get the book deal because of what you know. You got it because of who you are.” - Andy Reid

We explore:

What’s really behind imposter syndrome and how to move through it
Why values should reflect who you are not just what sounds professional
The difference between credibility and relatability and why both matter
What Gen Z employees need to stay loyal and it’s not just flexibility
The truth about failure, and how to stop fearing it
How to speak to your clients and team in a way that lands
Why your BDM is the most important first impression your brand has
The problem with “just doing the job” and what it means to lead with purpose
Why property management is one of the most essential industries and how we need to start treating it that way

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Andy Reid

https://andyreid.com.au/

https://andyreid.com.au/product/success-curious/

https://andyreid.com.au/podcast/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If picking up the phone makes you feel anxious, sweaty, or full of self-doubt, you’re not the only one. We’re diving into what cold calling really feels like, why so many of us avoid it, and how to rewire your mindset so it actually becomes one of your most powerful growth tools.

We get real about the fear of rejection, the pressure to sound “perfect,” and the impostor syndrome that creeps in when you’re trying something that pushes you out of your comfort zone. These fears often stem from old stories we tell ourselves, like not being good enough or not knowing what to say, but it is possible to flip the script.

You’ll hear a personal story about how a simple, casual conversation turned into a major opportunity—no sales pitch, no pressure, just a genuine chat. That’s the magic of connection. Cold calling doesn’t have to be awkward or scripted. When you focus on building relationships and stay open to the process, the results follow.

We also touch on the physical side of fear—racing heart, shaky hands, overthinking—and give you practical ways to manage it so you can build momentum, confidence, and consistency.

This episode is your reminder that you don’t have to be perfect to start. You just have to start. The more you show up, the easier it gets—and the more wins you’ll create along the way.

“Cold calling felt scary, intimidating, and absolutely exhausting. Maybe you can relate to that. I would get all sweaty in my hands or under my armpits, my voice would be shaky, and I'd find myself talking fast or stumbling over my words.”

- Kylie Walker

We explore:

Personal experiences with cold calling in the property management industry
Struggles with confidence, rejection, and imposter syndrome
Impact of childhood experiences on adult challenges
Mindset shifts for overcoming fears related to cold calling
Importance of genuine conversations and building connections
Embracing discomfort as a part of personal growth
The significance of rejection and learning from it
Focusing on relationship-building rather than hard selling
The value of adaptability and flexibility during calls
Encouragement for listeners to take action and invest in personal growth

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Behind every growth focused property management business is someone working tirelessly to build trust, generate leads, and convert prospects into long term clients.

Growing your rent roll isn’t about one secret trick. It’s about showing up on the phones, in the follow ups, and with a message that speaks to the pain points property investors are feeling right now.

Whether you’re a property manager who’s wearing all the hats or a full time BDM looking to sharpen your process this episode is packed with insights and practical tools that can help you grow your rent roll with confidence.

I chat with Natasha Angelski who is the Team Leader of Business Development at Property Management Partners, supporting clients across Australia with expert guidance and service. With over 15 years in real estate, Natasha is known for growing rent rolls organically, building strong client relationships, and mentoring high-performing teams. Her experience spans residential, commercial, and rural property management, and she brings a practical, results driven approach to every aspect of her work.

Natasha shares what it’s like to go from managing properties to growing the business where success comes from good communication, regular follow up, and knowing the agency inside out.

“ Every business has a different style, so it's very important to speak to the director, speak to the team, understand their style, and understand what they have to offer. You need to know their fees, what kind of promotions there are to offer - understanding the business is key.” -Natasha Angeleski

We explore:

The biggest challenges and wins Natasha faced moving from Property Manager to BDM
How Natasha builds trust with leads across different states and markets
Why research and understanding your agency’s value is key to conversions
The truth about cold calling and how to make it work without sounding salesy
Tips for staying consistent with follow ups and building long term trust
Creative ways to add value during the nurture phase
Why offers and timing matter during conversion
How to use existing client data to find hidden leads
Tools to help you write cold call scripts and value propositions in minutes

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Natasha Angeleski

https://www.linkedin.com/in/natasha-a-9409ab93/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Struggling to turn followers into clients? Your shortcut to smarter marketing. Learn how to blend organic content and paid ads into one powerful strategy that builds trust and gets results.

We dive into why organic content, like social media posts, behind-the-scenes videos, and client testimonials, is your secret weapon for building credibility and long-term relationships. It’s all about showing up consistently, offering value, and letting people get to know the real you and what your business stands for.

Of course, organic alone won’t always bring in the leads you want, especially when you’re trying to scale. That’s where paid ads come into play. This episode walks you through using Facebook lead ads the smart way, so you’re not just throwing money at boosted posts and hoping for the best.

You’ll also learn how to make these two strategies work together instead of in silos. For example, using organic content to build familiarity and trust, then using paid ads to retarget those warm leads with a compelling offer, like a free consultation or property assessment. This creates what’s known as funnel synergy, where people are nurtured by your content and guided naturally toward taking the next step.

If you’ve ever felt like your marketing is hit-or-miss, or you’re stuck trying to post on social media and learn ads on your own, this episode will give you clarity. You’ll get a practical, step-by-step look at how to show up online in a way that’s sustainable, strategic, and effective.

“Visibility, trust, and persistence are the keys to growing your business, and when you show up everywhere, your clients will start to notice, I promise you that”

- Kylie Walker

We explore:

Comparison of organic content and paid advertising in property management
Importance of a holistic marketing approach
Role of organic content in building trust and authority
Benefits of paid ads for immediate visibility and lead generation
Synergy between organic content and paid ads in marketing strategies
Actionable tips for implementing effective marketing strategies
Importance of consistency in posting organic content
Use of retargeting ads to engage potential clients
Strategies for testing and refining marketing efforts
Services offered for managing social media marketing and lead generation

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Growth - It’s the one word on every property management business owner’s lips right now but also the one thing that feels harder than ever to achieve. Whether it’s privacy laws, limited building activity, or just the competition out there, growing a rent roll today is tough.

Growth isn’t just about more properties; it’s about smart decisions, financial strategy, and knowing when and how to invest in your business. Buying a rent roll can be an incredible growth strategy but only if your current business is strong and your systems are ready to scale. If you don’t have a plan to keep and replace the properties you lose, growing your rent roll can end up costing you more than it makes.

Don’t wait until you need to grow. Get your business in order now! Whether that’s cleaning up your books, revisiting your team structure, or building better relationships. You’ll be more profitable, better prepared for opportunities, and in a position to say YES when that ideal rent roll pops up.

In this episode I chat with Steven Marinucci who is a trusted advisor in the commercial banking sector, with a specialised focus on rent roll funding for the real estate industry. Known as the go-to banker in this niche, Steven brings years of experience and a deep understanding of the unique challenges and opportunities facing real estate agencies. His passion lies in structuring tailored financial solutions that empower businesses to grow sustainably and maximise their potential.

Steven breaks down everything you need to know about financing a rent roll, and why chasing growth without a plan can do more harm than good. From cash flow strategies to retention tips and acquisition readiness, this is a masterclass in building a sustainable and scalable rent roll.

“ You have to remember that 10% of your managements are getting lost every year. Through sales, through mismanagement, through people moving back in, it's around that 10% mark. And if you don't have a plan to replenish that, the bigger you get, the more you need to replenish. So at a thousand managements, you need to find 100 managements every year” - Steven Marinucci

We explore:

Why so many property management businesses are struggling to grow right now
Why you keep losing managements each year and what you need to do to replace them
The biggest mistake people make when buying a rent roll and how to avoid it
Why organic growth is critical before you ever consider an acquisition
Why property management only businesses struggle to scale and what to do instead
How location, profitability, and proximity impact your rent roll’s value
What banks really look at when approving finance for a rent roll purchase
How to clean up your P&L and financials to prepare for a future opportunity
The biggest red flags that slow down or block financing altogether
How to run a leaner business by rethinking staffing, software, and outsourcing
Real tips for making money with a 300 property rent roll without overspending
Why you need to get your finances sorted before the perfect rent roll comes up for sale

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Steven Marinucci

https://www.linkedin.com/in/steven-marinucci-marra-finance/?originalSubdomain=au

https://marra.finance/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

AI is changing how people search for property managers. Are you showing up where it counts?

Discover how tools like ChatGPT are reshaping the way potential clients find and engage with your business. You’ll get easy-to-implement strategies to boost your visibility in AI-powered searches, no tech background required.

In this episode of the Property Management Podcast, I dive into the impact that AI tools like ChatGPT and Gemini are having on our industry. As a former sports journalist and co-owner of a $1 million real estate brand, I’m passionate about helping property managers adapt and thrive. I talk about why it’s so important for businesses to adjust their strategies to stay visible in AI-driven searches.

I share practical tips like using natural, conversational language, weaving in local content, keeping your info fresh, and building strong authority signals. Plus, I introduce a free cold calling ChatGPT tool I’ve created to help you communicate more effectively with clients and prospects. My goal with this episode is to empower women in property management to grow their businesses while balancing career and family life.

“AI is changing how people search. More and more property owners, investors, and potential clients are skipping traditional Google searches and going straight to AI tools like ChatGPT, Gemini, and even AI-powered voice assistants.”

- Kylie Walker

We explore:

The impact of AI tools like ChatGPT and Gemini on property management and real estate searches.
Strategies for adapting business practices to improve visibility in AI-generated search results.
Importance of using natural conversational language in content creation.
The significance of incorporating local content to enhance search relevance.
The necessity of maintaining consistent and current content for digital trust.
Leveraging authority signals from media features to boost credibility in AI searches.
The shift from traditional search engines to AI platforms for information retrieval.
Resources are available for improving cold calling and communication skills in the property management industry.
Empowering women in the property management sector to balance career and family while growing their businesses.
The future of online visibility focuses on relevance and helpfulness rather than just search engine rankings.

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What if growing your rent roll wasn’t about more doors but about smarter numbers?

Many property management business owners get caught in the growth trap chasing more properties without realising that profit per property is the true measure of success. If you’re serious about building a sustainable, sellable, and profitable rent roll, understanding and improving your AAMI (Average Annual Management Income) is non negotiable - AAMI is one of the most important metrics every business owner should be tracking.

If you’ve ever focused more on “how many properties” you manage instead of how profitable each one is, this episode is going to be a game changer!

We chat with Aaron Emery who is a property management strategist and business consultant with nearly two decades of hands-on experience in the real estate industry. He works closely with agencies to improve operational efficiency, profitability, and team performance delivering tailored solutions through operational audits, rent roll due diligence, and growth focused business planning. Aaron specialises in uncovering new revenue opportunities, cutting unnecessary costs, and supporting agency owners through expansion, diversification, and performance improvement.

Aaron breaks down AAMI in simple terms what it means, how it impacts the value of your business, and the practical ways to improve it, especially if you’re thinking about selling your rent roll. From setting smarter fees to tightening up your systems and charging for the services you’re already providing, this conversation is packed with real world examples you can start implementing.

“ Always go in as high as you possibly can in your marketplace with your management fees. It stands to reason. If you have a combination of low management fees and lower rents, well then your double a MI is not going to be very high. So the two main focus areas should be a decent management fee. I always like to aim for around that 7%. But of course that's going to determine where you are in Australia and what your average might be for the area. But just aim to always get the absolute highest management fee that you can get” -Aaron Emery

We explore:

What AAMI (Average Annual Management Income) actually is and why it matters for your business
How to calculate AAMI in your own business
The difference between management revenue and auxiliary fees and how both affect rent roll value
Smart strategies to increase AAMI without adding more doors
Common income leaks in rent rolls and how to fix them
Why auditing your rent roll regularly can dramatically increase profit and prevent loss
Aaron’s top auxiliary fees to add (and what agencies are currently charging across Australia)
What buyers look for when assessing your rent roll and how to prepare in advance
How Aaron’s free AAMI calculator can help you track your income potential right now

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Aaron Emery

https://www.linkedin.com/in/aaron-emery-2b2010a3/?originalSubdomain=au

https://www.rentrollmastery.com/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Discover how to turn Facebook ads into a powerful engine for brand visibility, lead generation, and long-term business growth.

Whether you've dabbled in ads before or written them off as a waste of money, this episode offers a fresh perspective backed by real-world results from a million-dollar real estate brand.

The discussion kicks off by tackling the common frustration many property professionals face—spending money on Facebook ads with little to show for it. The truth? It’s not the platform that’s failing; it’s the strategy. Learn how Facebook ads, when done right, can be used to build brand recognition, grow your database, and attract high-quality leads.

With a focus on Facebook’s powerful targeting tools, the episode explores how to reach the right audience based on age, location, interests, and life events. This allows your message to be delivered to people who are already likely to need your services, helping your brand stay top of mind until they’re ready to take action.

Listeners are also warned about common pitfalls like boosting posts without a strategy or expecting instant results. Effective campaigns require thoughtful planning: clear objectives, defined audiences, engaging creative, and a reliable follow-up system. Just like building trust in person, digital trust takes time.

Measuring success is also covered, with key metrics outlined such as reach, impressions, video views, click-through rates, cost per result, and engagement. But the biggest takeaway? Prioritise brand visibility. The more people who know your brand, the more opportunities you'll create in the long run.

“This isn't just about shouting out into the void; it's about putting your message and your brand in front of exactly the right people at exactly the right time.”

- Kylie Walker

We explore:

Effective use of Facebook ads in property management and real estate
Common misconceptions about Facebook advertising
Personal experiences and strategies for successful ad campaigns
Importance of brand awareness in marketing
Targeting capabilities of Facebook and Instagram for reaching specific demographics
Common mistakes made by agents and business owners in Facebook advertising
Importance of structured ad campaigns with clear objectives
Understanding the time needed to build trust and convert leads
Key metrics to track for measuring the success of Facebook ads
Viewing Facebook ads as a brand-building tool rather than just a lead generation tool

Connect with Done For You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

What happens when you spend years building a business, only to realise you're not set up to sell it, or worse, you’ve been losing income without even knowing?

Many real estate business owners don’t think about selling until they’re ready to walk away and by then, it’s often too late to fix what’s broken. Trust accounts might not be compliant, agency agreements might be invalid, and hidden income could be slipping through the cracks.

Whether you’re buying a rent roll or preparing to exit, the way you handle this process directly impacts your business’s value, your peace of mind, and your financial future.

In this episode I chat with James Dalton who is a seasoned real estate consultant who formerly led Neil Dalton Consulting, a boutique firm specialising in trust auditing, due diligence, rent roll advisory, and business improvement. The NDC brand is now owned and operated by HD&U.

James shares practical tips and real life stories that show exactly why preparation, professionalism, and proper support make all the difference when buying and selling a rent roll.

If you're going to buy a rent roll, you need to really think through the return on investment associated with buying that rent roll. And then in addition to that, there's the actual merger of that rent roll into your business - James Dalton

We explore:

What due diligence really means when buying a rent roll and what happens if you skip it
The most common mistakes real estate agencies make during a rent roll sale
What hidden risks and income gaps might be hiding in your portfolio
Real life compliance red flags that can cost your business tens of thousands of dollars
Why rent roll agency agreements and assignment clauses are often incomplete or invalid
How legislation changes are pushing older business owners to sell
Why you need to start preparing at least 12 months before selling your rent roll
The power of building strong relationships between buyers and sellers during a sale
Real estate specific tips on retention periods, transition support, and legal contracts
How a lack of internal systems can cost you time, stress, and serious money

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With James Dalton

https://www.linkedin.com/in/james-dalton-79596914/?originalSubdomain=au

https://www.hdandu.com.au/

https://www.linkedin.com/company/hdandu/posts/?feedView=all

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Email marketing is one of the most overlooked tools in the real estate industry, but it's also one of the most powerful. Unlike social media, where you're at the mercy of algorithms, email gives you direct access to your audience and the chance to build genuine, long-term relationships.

Whether you're nurturing cold leads, showcasing your expertise, or keeping clients in the loop, email lets you stay front of mind in a personal and consistent way. It's not just about selling, it's about creating value that builds trust and drives action.

In this episode, I’m diving into how to turn your inbox into a lead-generating, relationship-building machine with the right strategy behind it.

I’ll walk you through the basics of building an email list, creating consistent value-packed content, and using tools like ChatGPT to make the process easier. If you’ve been relying solely on social media, this is your sign to start nurturing your audience in their inbox too, starting with a simple newsletter or freebie.

“It's like planting a seed. You might not see the results straight away, but if you keep nurturing that list, you'll build relationships that actually convert.”

- Kylie Walker

We explore:

Importance of email marketing in the real estate industry
Building an email list through lead magnets and valuable content
Choosing the right tools for email marketing management
Segmenting the audience for tailored messaging
Providing consistent value to engage the audience
Incorporating strong calls to action in emails
Emphasizing consistency over perfection in email campaigns
Leveraging AI tools for content creation in email marketing
Nurturing relationships through email rather than focusing solely on social media
Encouragement to create freebies or newsletters to start building an email list

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Ailo - https://ailo.io/

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Behind every successful business owner is a story you don’t always see, the tough seasons, the unexpected turns, the quiet moments where they feel like giving up but decide to keep going anyway.

It’s making big decisions when you’re not sure how things will turn out. It’s sticking with it, even when life doesn’t go to plan. These are the parts of business people don’t often talk about but they matter the most.

Building a business isn’t just about strategy, skill or systems. It’s about stamina. The ability to show up on hard days. The willingness to lead even when no one’s watching. And the courage and inner strength it takes to stay in it for the long game, especially when life throws curveballs you never saw coming.

And my guest in this episode, Joanna Boyd, is a powerful example of exactly that.

Joanna who is a Brisbane based buyer’s agent with over 27 years in the real estate industry. She’s also a business owner, mother, and one of the most grounded, heart led leaders I’ve had the pleasure of meeting.

Joanna shares how she built her business from the ground up after the sudden loss of her husband, the systems and strategies that keep her client experience seamless, and what true leadership looks like when life is anything but smooth.

“ Grief and loss and challenges can be presented in so many different ways, but you've almost got to sit in it and swim with it and actually really get those feelings to be able to come out the other side. It's not my nature to not keep moving. There's so many little bits of wisdom that I've learned along the way” - Joanna Boyd

We explore:

Joanna’s 27 year journey through the real estate industry
The sudden loss of her husband during a family holiday and how it shaped her path
How Joanna found the strength to rebuild her life, raise her children, and grow a successful business
The loneliness of business ownership and how to build your own support toolbox for your journey
Why systems, client education, and proactive communication matter more than ever in real estate and property management
Why she believes systems and processes are key to delivering a high end client experience and the ones she swears by and has implemented
How to build strong customer relationships that lead to repeat and referral business
Simple ways to make your business more efficient with email templates, Loom videos, and process roadmaps
Tips for balancing work and life as a solo parent and business owner
How grief can fuel purpose and why it’s okay to ask for help
The value of surrounding yourself with like minded people and why Netflix sometimes counts as personal development

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Joanna Boyd

https://joannaboyd.com.au/

https://www.facebook.com/joannaboydbuyersadvocate/

https://www.instagram.com/joannaboyd_buyersadvocate/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Short form video is no longer just a trend—it’s a powerful tool for real estate agents and property managers to build trust, connect with their audience, and grow their personal brand.

In this episode of The Property Management Podcast, we’re diving into how platforms like Instagram Reels, TikTok, and YouTube Shorts can transform your visibility online.

Whether you’re new to video or looking to level up your content game, this episode is packed with practical tips on what to post, how to stay consistent, and why authenticity matters more than perfection. Plus, you’ll hear the inspiring story of one agent who saw a massive boost in engagement just by showing up on video.

The host explores the game-changing impact of personal branding through short-form video content for real estate professionals. With platforms like Instagram Reels, TikTok, and YouTube Shorts leading the way, the episode unpacks how these tools can elevate your online presence and build real engagement.

Listeners will learn the importance of consistency, authenticity, and value-driven content. Actionable strategies include posting regularly, sharing your expertise, letting your personality shine through, using trending sounds and hashtags, and ending each video with a clear call to action.

A success story of a real estate agent who significantly boosted her engagement by embracing short-form video reinforces the episode's key takeaway: building trust online starts with being visible, relatable, and real.

“When you show up consistently on video, your audience gets to see your face, hear your voice, and connect with your personality. You’re not just some name on a business card or in an email signature; you’re a real, relatable person, and that builds trust.” - Kylie Walker

We explore:

Importance of personal branding for real estate agents and property managers
Utilization of short-form video content on platforms like Instagram Reels, TikTok, and YouTube Shorts
The trend of engaging audiences with quick, consumable video content
Establishing genuine connections with audiences through video
The significance of trust in the real estate industry
Strategies for effective personal branding using video content
The role of consistency in posting video content
Sharing expertise and valuable insights to enhance credibility
Showcasing personality and authenticity in videos
Encouragement for listeners to create and share their own short-form videos

Done for You Services:

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Have you ever felt like you were the only one struggling in your business and life journey?

When people open up about their deepest struggles and the moments that challenged them most, it creates a bond like no other. Hearing someone else’s journey reminds us that we’re never truly alone, everyone is fighting their own battles. And somehow, even through the tough times, we all find a way to keep moving forward.

And this type of bond is something I experienced recently when I did the Hands Across The Water Charity Bike Ride event.

It was a challenge that tested us physically,y mentally and emotionally. And it wasn’t just about pushing through the pain or reaching the finish line. It was about the journey along the way and the powerful lessons we learnt. And let's be real in business and in life there are days that you feel completely overwhelmed and and of course ready to throw in the towel. And you ask yourself the question: do you have what it takes to keep going? But here is what I learnt, sometimes when you are struggling the most you find a strength you didn't know you had!

In this episode I chat with Damon Hill, Head of Sales and Partnerships at Sensor Global. Sensor Global is a connected and automated ecosystem of integrated cloud software and smart loT devices. Sensor gives you complete control and real-time vision of the compliance status of your property portfolio. Our connected and automated ecosystem allows you to fully manage by exception, save time, save hassle, save lives and provide an improved customer experience.

Damon also took part in the bike ride and we are diving into building resilience and finding that unexpected strength and the power of genuine connection and giving back to the world in a meaningful way.

If you're trying to push through tough days in your business or personal life and looking for inspiration to keep moving forward this episode is for you.

“I would say for most people, we focus on our own challenges, and sometimes you feel isolated like you're the only one going through it. Yet when you realise that no one is exempt from going through challenging times and difficult times, it shifts something. And again, we were lucky enough to experience that. I go back to that comment where it strips you back as a human — you become very open, and you learn things about people that you would never learn in just an industry conversation or anything like that”

- Damon Hill

We explore:

How the Digital Live Hands Across the Water charity ride changes lives beyond the bike
Why stripping life back to basics brings clarity in business and leadership
The lessons in resilience, connection, and vulnerability that every business owner needs
How Sensor Global is transforming property safety with 24/7 real time monitoring
What Sensor Insure is and how it’s helping landlords save money and protect properties
The future of property management compliance and why smart technology is key
How being around the right people in business accelerates your personal and professional growth

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Damon Hill

https://www.linkedin.com/in/damonphill/?originalSubdomain=au

https://sensorglobal.com/

https://sensorinsure.com/

https://www.instagram.com/damonhill27/

https://www.facebook.com/damon.p.hill

https://www.facebook.com/sensorglobal.smokealarmsystems

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you've ever held back from showing up on social media because of fear—fear of judgement, not feeling good enough, or worrying you’ll get it wrong—you’re not alone. In this episode, I’m getting real about the mindset blocks that kept me stuck and how I pushed past them to build my brand and grow my businesses.

I’ll share the personal challenge that helped me shift gears, the power of consistency, and why showing up—even when it feels uncomfortable—is key to building trust and connection online. Whether you're just starting out or feeling stuck, this episode will help you take that next step with more confidence and clarity.

In this episode, I dive into the mindset blocks that often stop business owners from using social media effectively to grow their brand. I open up about my own experience with fears like judgement, imposter syndrome, and self-doubt—and how I slowly worked through them.

One of the biggest turning points for me was setting a personal challenge: post one video every week. That small commitment helped me show up more confidently online, build my personal brand, and ultimately grow multiple businesses.

If you're holding back, this episode is your reminder to start before you feel ready. Show up as your authentic self, focus on consistency over perfection, and engage with your audience in a real way. It’s not about being flawless—it’s about being present.

“If I could overcome my fears and build a brand that changed my life, so can you. Your voice matters, your experience matters, your business and you deserve to be seen.”- Kylie Walker

We explore:

Mindset blocks affecting social media engagement
Overcoming fear of judgment and criticism
Addressing imposter syndrome and self-doubt
Importance of authenticity over perfection in online presence
Strategies for building confidence in social media usage
Commitment to consistency in posting content
Focusing on providing value rather than selling
Emphasizing engagement and community building on social media
The significance of personal branding in business growth
Encouragement to take action and start sharing content online

Done for You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Rent roll growth is one of the biggest challenges in the industry right now.

But it’s also one of the biggest opportunities if you do it right. With sales volumes down and margins tighter, building a strong rent roll can create long term stability and recurring income for your business. But many are still guessing when it comes to lead gen and prospecting, or worse, avoiding it altogether.

The good news is that you don’t need to be a pushy salesperson to grow your rent roll. With a clear process, consistency, and a willingness to try new things like digital marketing and automation, growth becomes more predictable and more enjoyable.

In this episode I chat with Sherrie Storor who is a real estate agent, mentor, speaker, educator, happiness advocate and Best Life catalyst here to help you find your edge and leverage your real estate career to achieve your dreams.

Sherrie shares her proven systems and mindset shifts that actually work in today’s market. Whether you're just starting or have hundreds of doors already, her advice is grounded, doable, and backed by experience.

“ I think the best thing that you can do is actually put together an automated process for your business into your CRM and then actually have that same consistent approach moving right through. So it could be, day one you make the phone call, day two, it might be a text message, day three, it might be an email. ” -- Sherrie Storor

We explore:

What prospecting really means and why so many get it wrong
Why rent roll growth is essential, not just for income, but for building a sellable asset
How to turn one property into many through consistent lead generation and nurturing
What a good prospecting system looks like especially for busy property managers
How to work your warm leads and when to call, text, or email
How building your personal brand online can actually replace cold prospecting over time
How to use AI, automation, and CRM systems to streamline your follow ups
Why mindset matters just as much as strategy and how to overcome fear around prospecting
The power of consistency and why one ad or one letter drop isn’t enough

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Sherrie Storor

https://www.sherriestoror.com/51pointchecklist

https://www.sherriestoror.com/

https://www.instagram.com/sherriestoror/

https://www.facebook.com/sherriestoror

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

If you’re a property manager trying to grow your business, attract more clients, or finally build that personal brand, social media can feel overwhelming. There’s pressure to show up, post consistently, and know what’s trending… all while running a busy portfolio or managing a team. And let’s be honest, putting yourself out there online can be downright terrifying.

But the truth is, social media has become one of the most powerful tools to grow a property management business. It builds trust, creates visibility, and helps you stand out in a crowded market.

In this episode of the Property Management Podcast, I’m introducing a new format with shorter, value-packed episodes focused on digital marketing, social media, and online strategies to help you grow your business. As a former TV sports journalist, mum of four, and co-owner of a $1 million real estate brand, I’m here to empower women in property management with the tools and confidence to show up online.

I’ll be sharing five key social media trends that are making a real impact right now, why short-form video is still king, how building a personal brand sets you apart, the shift from followers to real community, using AI to simplify content creation, and why storytelling is the future of sales.

“I know putting yourself out there can feel scary, but trust me, the rewards far outweigh the fear, and the sooner you start, the sooner you'll see results.”

- Kylie Walker

We explore:

Transitioning from traditional careers to property management
Empowering women in the property management industry
Balancing career and family life in property management
Introduction of a new podcast format with shorter episodes
Focus on digital marketing and social media strategies
Importance of short-form video content for business growth
Significance of personal branding in attracting clients
Building genuine communities over merely accumulating followers
Utilising AI and automation in content creation and marketing
The role of storytelling in effective sales and client engagement

Done for You Services

Done For You Services - https://dfys.com.au/

Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-sm

Find out about our Done for You Lead Generation -https://dfys.mykajabi.com/done-for-you-lead-generation

Connect with Done For You Services: https://www.instagram.com/doneforyouservices_/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Have you ever felt like you are juggling a million tasks?

I’ve been there too! Often we are running on caffeine and chaos with things still falling apart or falling behind and you feel like you just can’t keep up.

Here’s what I learnt from this - working harder doesn't always lead to better results and working smarter is where the real magic happens. We are now in a new era at the moment where AI is no longer a futuristic concept and the beauty of this is that AI is one of the most powerful tools to HELP make that shift from working harder to working smarter.

The businesses that are embracing it are getting ahead. Whether you're struggling with admin overwhelm, losing time to repetitive tasks, or just trying to figure out how to grow sustainably, AI can help.

AI is changing how we work but it doesn’t have to be overwhelming. It’s about freeing yourself and your team up to do more of what actually moves the needle. And in this episode we deep dive into AI so you can start seeing how you can implement AI into your business.

I chat with Sam Mclean who is the founder of Elite Agent and helps businesses win more listings and get more efficient with AI. Sam shares practical tools you can start using today, explains why AI isn’t as scary as it sounds, and shows us how it can free up your time to do the stuff that really matters.

“ The Agents that can use AI well will win the new era. And that means using AI well to do the things that AI can do so it can free you up to do the things that AI can't do. And so what I see is the ‘AI can't do’s’ is the building relationships and having real empathy with your clients. If AI can free you up to do more of that, then I think that's how you win” --Sam Mclean

We explore:

Sam’s journey from corporate tech to property and how AI became a part of her world
The must have AI tools that real estate professionals should be using right now (including large language models like ChatGPT and Claude)
How AI agents and automations are doing the heavy lifting behind the scenes from email creation to content creation
The power of tools for personalising your communication and building stronger relationships with landlords, vendors, and tenants
What “Search Everywhere Optimization” means and why it matters more than SEO
How AI is helping real estate businesses reduce arrears, improve efficiency, and helping to create growth

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ and https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Sam Mclean

https://www.instagram.com/samanthamclean/?hl=en

https://samanthamclean.com/

https://smartlink2.metricool.com/public/smartlink/eliteagent

https://www.linkedin.com/in/samanthamclean/

https://www.facebook.com/samanthamclean1

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Ever feel like growing your business means burning yourself out in the process?

Growth can feel like it costs EVERYTHING, your time, your energy, your peace of mind. But what if growth didn’t have to be so hard? Whether you’re struggling with admin, tech fatigue or growth that feels out of reach, my belief is that you don’t have to settle for survival mode.

With the right systems and support, you can build a business that works for YOU not the other way around. When you combine great systems with the right mindset, you don’t just grow your business, you change how you show up every day. You can feel more in control, less stressed, more connected to your clients and more excited about what’s next!

That’s the kind of transformation I’m here for and I know you are too! And that’s what we are unpacking in today’s episode with Juliette.

In this episode I chat with Juliette Hughes who is a powerhouse in the Australian property management industry, bringing over two decades of experience, insight, and leadership to the table. As Head of PM Advisory at Ailo, Juliette sits on the company’s Senior Leadership Team, where she plays a key role in driving innovation, agency success, and transformational change across the property management landscape.

This isn’t just another chat about tech. It’s about redefining how property managers feel about their work, how you can grow without the chaos, and how to ditch the old ways of doing things and lean into real transformation.

If you actually have one system that connects and gives you visibility, and you can do the work with the context of the information all in one place, you get to close the gate on all the conversations that you're having about different things. - Juliette Hughes

We explore:

Juliette’s story and her experience from running her own agency to now working with property professionals to implement Ailo
What Ailo is and how Ailo isn’t just another tech solution and can help save you time and money
How Ailo replaces the need to use multiple software programs in your business and brings everything into one easy to use platform built specifically for property managers
How Ailo can help reduce arrears, track performance, automate communication, and streamline everything from inspections to payments
How property managers can service owner occupiers using Ailo and unlock new revenue streams in their market
How embracing new ways of working can unlock freedom, improve service, and reignite your love for the industry
Tools to help you work smarter and free up your time so you can focus on what matters most

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/ and https://sensorglobal.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Juliette Hughes

https://www.linkedin.com/in/juliette-hughes-46770a19/

https://ailo.io/sales

https://ailo.io/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If you’re a Property Manager you are well aware how tough this industry can be. Legislation and compliance are constantly changing. Recruitment can be a nightmare, and let's not even get started on difficult clients demanding property owners and never ending tenant issues. And to add to that, if you're not learning, you're falling behind.

Some days it can feel like you're just constantly putting out fires, feeling completely overwhelmed, like you're drowning in tasks, with no time to actually work on improving your skills or growing your business. BUT the truth is: if you’re not learning, you’re falling behind.

The most successful property managers don’t just rely on experience. They continuously educate themselves, adapt and upskill.

In this episode we dive into why self education is essential, what trainings are out there to support you, how to identify your knowledge gap and how to take your career to the next level.

Your career growth, confidence, and ability to run a successful property management business are all directly linked to how much you're willing to learn and grow. Legislation and compliance laws are constantly evolving and staying updated isn't just important. It's actually a legal necessity Kylie Walker

We explore:

Why the property management industry feels harder and my own experience through business challenges
Why self education and staying compliant matters and why investing in continuous learning is essential
How self education and the right mindset and tools has helped me grow and avoid burnout
Easy ways to spot your own knowledge gaps and what to do about them
How to audit what’s stressing you out the most and how to stop the cycle
How to fit business growth in your day without adding to your full plate and my top property management training ideas
How to support and upskill your team with property management staff training and how it can help your rent roll
Where to find the best free and paid training options for property managers from online courses, free resources, mentorship and more

Recommended Trainers, Coaches, Mentors

Julie Davis - https://www.juliedavis.com.au/

Julie Collins - https://www.facebook.com/JulieCollinsPMSolutions

Hayley Mitchell -https://mitchellpt.au/

Pm Collective - https://www.pmcollective.com.au/

Hermione Gardiner - https://sidekick.net.au/

Sarah Cincotta - https://risewithsarahcincotta.com.au/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Ever felt overwhelmed by compliance in property management? You’re not alone!

Property compliance is not going anywhere and is no longer just a box to tick, it’s a critical part of running a successful and risk free property management business. With tighter regulations and increasing legal risks, failing to stay on top of compliance can COST businesses thousands or even their entire reputation.

Now what if you could manage compliance effortlessly in one place, without jumping between spreadsheets, CRMs, and supplier dashboards? That’s exactly what software Properteasy does and in this episode, we unpack why every property manager needs a system like this!

I chat with Petr and Martina, co-founders of Properteasy, to hear their incredible journey on how they moved from Czech Republic to Australia, built their careers from scratch, and launched agame changing compliance software for property managers.

It was a huge impact on property managers to have all these new regulations and legislations - it keeps changing all the time. We have to stay on top of it. We have to stay updated. So obviously everybody was a little taken aback by it. How are we going to do it? Real Estate agencies and property managers need to understand this as part of their job. Our software helps them to plan and understand what they need to do - Martina

We explore:

How Petr and Martina built a new life and a thriving business in Australia after moving over from Czech Republic
How Petr and Martina created a software solution ‘Properteasy’ that’s transforming property management to help stay on top of compliance
How Properteasy simplifies compliance by keeping everything in one place, organises data to easily track tasks and connects with PropertyMe to update records automatically
How the software makes life easier for property managers, reduces risks and will help to provide a better service in your business
How to see compliance as a competitive advantage in your business and use it as a way to attract better tenants, increase rental yields, and boost the value of your rent rolls
How to best manage compliance and put systems in place to manage it efficiently and avoid legal risks
How AI tools are taking over the industry and why embracing it is critical for your business

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Petr and Martina

Properteasy:

Website: https://www.properteasy.com.au/

Instagram: https://www.instagram.com/properteasy_app/

LinkedIn: https://www.linkedin.com/company/properteasy/

Petr Tichy:

Instagram: https://www.instagram.com/petr_tichy_properteasy/

LinkedIn: https://www.linkedin.com/in/petr-tichy-71098014/

Martina Ticha:

Instagram: https://www.instagram.com/martina_properteasy/

LinkedIn: https://www.linkedin.com/in/martina-ticha-600130304/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If you’re a property manager, BDM, or business owner, you’re always looking for ways to grow your rent roll and bring in new business. Partnering with buyer’s agents is one of the most overlooked yet powerful relationships you can have in business and could connect you with multiple investor clients, filling your pipeline with potential opportunities.

Your next big client might not come from cold outreach, it could come from a strategic partnership. Instead of waiting for landlords to come to you, build relationships with the professionals who are bringing investors into the market right now. Buyer’s agents have built strong trust with their clients, making their referrals highly valuable

And if you want to future proof your property management business, create a steady stream of referrals, and get ahead of your competition, it’s time to start networking with the right buyer’s agents.

In this episode I chat with Emily Wallace who is the Founder, Director and driving force behind Wallace Advocates, a boutique Melbourne based buyers agency dedicated to helping clients find their dream homes. With a passion for demystifying the property market, Emily is committed to guiding buyers through the most significant purchase of their lives.

Wallace Advocates specialises in securing homes for clients who want to live in them rather than expand an investment portfolio. This philosophy is at the heart of Emily’s approach, ensuring each property purchased feels like the perfect fit.

“In property managers that I've spoken to, the ones that are leveraging the buyer's agent relationship the best are those who really make great relationships with their clients, who are investors who want to build a portfolio and recommend them to a buyer's advocate to help grow that portfolio. And in return that buyer's advocate. Giving the business back to that property manager to look after the properties that they purchased.” -Emily Wallace

We explore:

How property managers can form referral relationships with buyer agents
Why property managers should be leveraging these partnerships to grow their rent rolls
What buyer’s agents look for in a property manager before making a referral
The best ways to approach a buyer’s agent and pitch your property management services
How technology and systems play a role in building trust and securing more business
Why communication and transparency are the key factors in winning over investors
How the buyer’s advocacy industry is evolving and what it means for property managers

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Emily Wallace:

https://wallaceadvocates.com.au/

https://www.instagram.com/emily_wallace_ba/?hl=en

https://www.tiktok.com/@buyersadvocatemelbourne

https://www.linkedin.com/in/emily-wallace-001/?originalSubdomain=au

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Technology should make your life easier, not harder and is rapidly changing the way property management businesses operate. Those who embrace the right tools will thrive in the long run, but with so many shiny new tech solutions out there, how do you know what’s actually worth your time and investment? Is it really helping real estate professionals? OR is it just adding more overwhelm?

If you’re feeling overwhelmed by all the new tech and AI tools out there, look at what’s actually working in your business, eliminate what’s not, and only invest in tools that improve efficiency and results and this is exactly what we go over in this episode.

I chat with Peter Schravemade, Managing Partner of Reach ASEA to talk about the tech every property manager should be using, how to avoid falling for shiny object syndrome, and why the right tech should give you back time, NOT add to your workload.

Peter shares his insights on what technology actually works, why property managers struggle with change, and how AI is already changing the game in real estate. If you're looking to make your business more efficient, profitable, and scalable, without losing the human relationships that make you stand out, this episode is a MUST listen!

One thing that I'd encourage anyone in property management or any property professional is to consider the fact that with your technology - there needs to be a synergy between them. And if you're not using these tools or they're not dialing the needle, then it might be time to consider looking at something else or changing the way that you actually do business or modifying a tweak - Peter Schravemade

We explore:

How to build a tech stack that actually works for your business and stop paying for tools you don’t use
Why the one stop shop property management software doesn’t exist and why it might be a good thing
How to decide which new tech is worth your time and what tech to ignore
Why AI is such a game changer for property managers and practical ways to use it for your business
The biggest mistake real estate businesses make when adopting technology and software
Why senior property managers are in such high demand and what it means for agencies
How to balance automation with the human touch to build trust and win more business
Brand new tools for property managers that will save you hours of time

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Peter Schravemade:

https://www.linkedin.com/in/schravemade/

https://www.nar-reach.com/australia-and-newzealand

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

View Details

Privacy laws might not be the most exciting topic, but if you're a real estate agency owner, property manager, or business development manager, ignoring them could cost you BIG TIME.

If you want to protect yourself in business, maintain trust with clients and avoid hefty fines, privacy compliance is a MUST. And If you’re not sure whether your business is compliant, take action now, whether it’s updating your privacy policy, reviewing your contracts, or implementing better data security practices, small steps today can save you major headaches down the track.

And this is exactly what deep dive into, in this episode.

I chat with Kristen Porter who is an expert in business law and privacy for the real estate industry. Kristen is well known for helping agencies grow through strategic acquisitions of rent rolls, sales agencies and shares in companies. Kristen helps real estate agency principals to shield their assets, future proof their business relationships, expand faster and plan their exit so that they can increase the value of their agency and have peace of mind knowing that their a*rse is actually covered.

If you use any kind of computer program or AI to help you make a decision in the business. And that uses personal information and it might impact the rights of an individual. Then you actually need to now disclose that in your privacy policy. - Kristen Porter

We explore:

Why privacy laws are changing and how they impact real estate businesses
How if your privacy policy is outdated or non compliant, you could be at risk
The 3 must have privacy documents that every agency needs
How to handle client data correctly, including tenancy applications
Why offshoring data (like using VAs) could land you in hot water if you’re not careful and the clauses needed in your Contracts
The role of AI in real estate, how it affects decision making and why AI must be stated in your privacy policy
The risk of data breaches, what they mean for your business, and how to protect yourself
Steps to take now to ensure your business is compliant and future proof
Why tightening up security and only keeping necessary client information is critical

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kristen Porter:

https://www.onolegal.com.au/webinar/new-privacy-and-employment-laws-2025

Free 10 min chat: https://calendly.com/d/g6c-r93-28y/free-10-min-chat

Free resources section: https://www.onolegal.com.au/resources-navigation

All privacy services: https://www.onolegal.com.au/privacy-solutions

Privacy audit/health check: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://static1.squarespace.com/static/5e56df0b527f5c2f27a39638/t/678444489d8b2c4bba68427d/1736721481744/Privacy+Prepared+Health+Check+Flyer+2025.pdf

Guided DIY Privacy Templates: https://www.onolegal.com.au/real-store/privacy

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If you’re feeling stretched too thin and struggling to keep up, know that you’re not alone.

Life as a business owner, a working parent, and a partner can often feel like an impossible juggling act, especially when you’re trying to do it all. And for many of us, the struggle to "do it all" often leads to exhaustion, stress, and burnout. But what if there was a better way?

In this episode I chat with Ebonnie Schravemade director of REACH, who brings a wealth of experience in senior leadership roles. In all her previous roles she’s established an impressive track record of developing and implementing systems, managing major national and international accounts, troubleshooting, problem-solving and finding innovative new ways to succeed.

If you're constantly feeling overwhelmed by your never-ending to do list, take this as your SIGN to stop, reassess, and start making changes that truly serve you. Ebonnie shares ways to set better boundaries, outsource tasks, and make lifestyle shifts and how there are ways to create a life that feels more aligned and less exhausting.

I set aside time like when I feel like I'm getting stressed or life is getting too much.I literally just sit back and go, okay. What are we doing? Let's look at the big picture. It's like, when you're running a business, you schedule times to sit back and review what's happening in your business and focus on the big picture. I do the same for home and life. I like being efficient - Ebonnie Schravemade

We explore:

How Ebonnie transitioned from the corporate world to property and made career moves that suited her family’s needs
The struggles of managing work, family, and mental load while juggling multiple responsibilities
How to recognise the signs of burnout before it’s too late and why taking action early can save your health, relationships, and business from long term damage
The guilt working parents feel about prioritising themselves and why shifting that mindset is crucial and why self care isn’t selfish
Ways to lighten your workload in career and in family life with steps that made a huge difference in Ebonnie’s life and you can implement too
Tools that can save you hours every week that have helped Ebonnie free up time and energy

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Ebonnie Schravemade:

https://www.linkedin.com/in/ebonnie-schravemade/

https://www.nar-reach.com/australia-and-newzealand

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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The property market is always changing and as we head into 2025, buyers, investors, and real estate professionals are asking the same question, what’s next?

Staying ahead of market trends is crucial, buyers and investors are looking for experts who can provide real data and insights, not just opinions. If you want to stand out as a property manager, BDM, or business owner in the real estate space, knowing your local market inside and out is a non negotiable for your business.

Too often, property managers focus on customer service and delivery but forget that investors and buyers are looking for more than just good management - they want someone who understands the bigger picture. If you can show them you understandthe trends affecting their investments, buying and selling decisions, you’re already ahead of the competition.

If you’re serious about growing your role as a trusted expert in property management and real estate industry, start making market insights part of your knowledge and your conversations. Market data isn’t just numbers, it’s the story of what’s happening in the real estate space. If you can tell that story in a way that helps your clients and potential clients make informed decisions this will set you apart and win you new clients and business and this is exactly what we go over in this episode!

"what your clients would really appreciate is certainty and having the information and the data to back up that narrative of what you see in the market" - Eliza Owen

We explore:

How Australia’s property market performed in 2024 and what it means for 2025
How to use market data to position yourself as an expert in your industry and why it creates credibility
How you can speak confidently about trends like rental demand, vacancy rates, and pricing shifts, and how this can lead to building further trust with your client relationships
What data actually matters and how to explain it in simple terms to your clients effectively to help them make decisions
Why understanding migration trends, rental demand, and property values can help you attract more clients
The biggest mistakes property managers make when talking about the market and how to avoid them
How you can leverage information like affordability, rental price shifts, to help grow your business
How tools like CoreLogic and RP Data provide valuable insights and how to use the data to your advantage with helping you to stay ahead of market trends and speak to clients

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Eliza Owen:

https://www.linkedin.com/in/eliza-owen-2554ab65/

https://www.corelogic.com.au/

CoreLogic Research News page – https://www.corelogic.com.au/news-research

CoreLogic mapping the market - https://www.corelogic.com.au/our-data/mapping-market

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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If you think LinkedIn is just a place to upload your resume and call it a day, think again! Linkedin has changed over time and if you’re not using it as one of your social platforms in business, you’re missing out on one of the most powerful lead generation tools.

If you’re a property manager, real estate business owner, or someone looking to generate high quality leads, LinkedIn is one of the best platforms for growth (if you know how to use it right).

With the property management and real estate industries becoming more competitive, it’s important to have a solid LinkedIn strategy to get in front of the right people for your business.

So if you’re wondering how you use LinkedIn to position yourself as an authority, generate leads, and stay ahead of these changes - This is exactly what we are diving into this episode!

I chat with Adam Houlahan, LinkedIn strategist and CEO of Prominence Global and one of the most recognised LinkedIn agencies in the world. He has helped business owners grow their presence and get results from LinkedIn for over 10 years and he shares the exact strategies you need to win on LinkedIn in 2025

“You can be putting out the best content in the world and it can be receiving high engagement but if you’re not interacting with other people or responding to other people, the algorithm will still punish you as it will see it as “you’re all about you” and not being a two way player - Adam Houlahan

We explore

How Linkedin isn’t just a job search platform anymore and how to use it as a business growth tool
How to niche your business to stand out and build a Linkedin presence that gets noticed
The 5 non negotiable activities you should be doing weekly to grow your business on LinkedIn
Why your LinkedIn content isn’t getting traction and how to fix it
What content to post, how often and what gets rewarded and noticed by the algorithm
How to increase more visibility, get more comments and why engagement matters
How to move potential clients off the Linkedin platform into your business through emails, events and workshops without being spammy

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

TPM Links:

https://courses.thatpropertymum.com.au/linkedin-beginner's-guide-setting-up-for-success

Connect With Adam Houlahan:

LinkedIn assessment you can access:

https://assessment.prominence.global/linkedin-productivity

Website for more information

https://prominence.global

https://www.linkedin.com/in/adamhoulahan/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Property management isn’t what it used to be. The days of just managing maintenance requests and collecting rent are long gone. The industry is evolving and it’s evolving fast!

The people who stay ahead are the ones who embrace new ideas, support their teams, and use data to make smarter decisions are the ones who will thrive. So if you’re still managing your business the way you did 5 years ago, it’s time for a serious shake up!

In this episode I chat with Jodie Stainton, Director of Property Management at Harcourts Solutions, about how she’s leading her team into the future. We dive into what's changing in the world right now, new innovations, shifts in how we think and work, and the tech that's already shaking up the industry.

Jodie shares actionable strategies that actually work and have been implemented in her business. Whether it’s streamlining workflows, shifting your mindset, keeping your team motivated, or using data to improve customer experience, this episode is packed withpractical insights you can start applying right now.

“I’m always learning, it means that I’m looking at the shifts that are always happening in the world. And to be fair I’ve been exposed to that with the leaders I’ve been working with. That then has shaped when you’re learning and when you see something you can go hang on a second we can use that in property management” - Jodie Stainton

We explore:

How Jodie stays ahead of the game with her fresh ideas and how it’s helped scale the business
How to build high performing teams and the reasons her property managers stick around and not have a high turn over of staff
How Jodie tracks customer experience and why it’s a non negotiable in the business
What’s happening in real estate tech with AI and automation and how it’s already changing how we lease, manage and communicate
How we as property managers can uplevel our skills and the skills we need to focus on as automation takes over
Why hiring the right people matters more than ever and how the business keeps their team engaged
How teams performance is a direct reflection of your leadership and how to keep your team engaged

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

Connect With Jodie:

https://www.harcourtssolutions.com.au/jodie-stainton/

https://outlook.office365.com/book/jodiestaintonharcourtssolutionscomau@harcourtssolutions.com.au/

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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The real estate market is always moving and shifting. Interest rates can skyrocket one moment and then dip the next. Buyer’s and renter’s needs and interests change, new technology can come about and change the way we operate our business, changes in legislation can throw in new rules for us to follow, and while this can all create the feeling of uncertainty and another thing for us to learn - it’s also an opportunity. An opportunity to adapt and lean into the shifts that are happening to stay ahead and build a business that is resilient.

With the right mindset, property managers can navigate challenges, overcome obstacles and seize opportunities - your mindset is your most powerful tool and is the one thing you can control (when you put your mind to it!)

With 2025 bringing new trends like AI adoption, rising economic pressures, and changing client expectations, staying resilient and adaptable has never been more important.

And in this episode I empower property managers and real estate professionals to approach the year ahead with clarity, confidence, and practical strategies to thrive in uncertain times.

” I realised that setbacks are absolutely inevitable, but they're also good opportunities to learn and adopting that growth mindset helped me see the challenges as stepping stones, rather than obstacles ” - Kylie Walker

We explore:

Kylie’s personal journey through the various market changes from surviving the 2011 Qld floods, navigating the global financial crisis and pivoting during the pandemic with virtual tours and new technologies
Economic fluctuations, interest rates, and inflation and the trends shaping the Real Estate market for 2025
How to embrace a growth mindset andview setbacks as learning opportunities and diversifying strategies to future proof your business
How to adapt to change andutilise new technologies and being open to different strategies to pivot if needed
Focusing on the big picture, practicing self care, and finding strength in challenging moments
How to leverage market data and educating clients to foster long term relationships and build trust by sharing your unique knowledge and perspective
How challenges are inevitable, but they can also serve as stepping stones to greater success

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

35 AI Prompts to help you Gro\w your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media

Connect With Kylie:

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Growth is the lifeblood of any property management business, yet many professionals struggle to find effective strategies to expand their rent roll and improve client relationships.

In a competitive real estate market, staying ahead requires more than just hard work, it demands smart, data driven strategies. Whether you're a BDM, property manager, or real estate business owner, leveraging data can transform how you grow and manage your business.

Understanding how to effectively use data can transform your approach, helping you stay relevant, grow your rent roll, and ultimately, achieve lasting success and in this episode we dive into exactly this!

I chat with Kasey McDonald who is the Qld State Manager at Corelogic and we uncover how property managers and BDMs can leverage data to unlock new growth opportunities. With over 27 years of experience in the real estate industry, Kasey shares her journey, expertise in growth strategies, and practical ways to stand out in a competitive market

” I think the way that I've spoken to businesses about this report is to use it as an annual performance review or property review with your clients. Send them a meeting invite and say, I really would love to talk to you about how your property has performed. More importantly to gauge, and obtain your feedback on how you think we've done in managing your property for you in the last 12 months” .

- Kasey McDonald

We explore:

Kasey’s journey in the real estate industry and how she started on reception and worked her way up to becoming a leader
How her passion for growth and implementing change has earned her respect in the industry
How RP data can drive growth from tenure reports, withdrawn and aged listings, and suburb insights
How to collaborate with sales teams to utilise existing CRM data for prospecting
How to tailor communications to meet the specific needs of property owners and investors
How to use investment property reports for annual property reviews, showcase equity opportunities, and build trust with landlords
How to streamline operations by integrating RP Data with your CRM to ensure accurate, up to date information and actionable insights
How to use heat mapping to identify what matters most to your prospects and tailor your approach

Connect with Kasey McDonald

https://www.linkedin.com/in/kasey-mcdonald-857a3337/?originalSubdomain=au

kamcdonald-au@corelogic.com

https://www.corelogic.com.au/

https://www.facebook.com/corelogicaustralia/

https://www.instagram.com/corelogicau/?hl=en

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0

Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call

Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/

Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum

Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...

Explore Kylie's Website - https://www.thatpropertymum.com.au/

Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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Resilience and mindset are essential in any profession, but especially in high pressure environments where setbacks are inevitable. Whether you’re a property manager or a business owner navigating client challenges, recovering from injury, or navigating a personal setback, the ability to stay positive, focused, and determined can make all the difference.

In this episode, I chat with a special guest, my son Sam Walker who plays for the Sydney Roosters and he shares his journey as a professional athlete. Sam opens up about overcoming challenges, including injuries and setbacks, and highlights the importance of mindset, resilience, and gratitude in navigating both career and life.The ability to stay positive, focused, and determined can make all the difference. Sam’s insights offer inspiration to stay focused on your goals and keep moving forward.

“I think it’s staying pretty calm and not letting the moment get in the way too much and being in control of yourself. A lot of times you can make the situation seem a lot bigger than what it is” - Sam Walker

We explore:

How Sam followed his dream to play professional rugby league
The dedication and sacrifices it takes to achieve and maintain a professional sporting career.
The moment Sam ruptured his ACL and how it impacted his season
His journey through recovery and how he stays motivated by focusing on the big picture
The mindset shift that helped him stay positive and focused during rehab
Sam’s game day routine, including breathwork, ice baths, and staying off social media
The importance of staying calm and focused during a game, even when things don’t go as planned.
The lessons learned from reflecting on setbacks and using them to improve his game

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

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If you’re in property management, chances are you’ve asked yourself how to grow your rent roll or when the right time is to sell. These questions aren’t just about numbers they’re about the future of your business, your profitability, and your long term goals. Rent roll growth and management are at the heart of every successful property management business, but navigating the best strategies for growth, scaling, and eventual sale can feel overwhelming.

In this episode of I’m joined by Nathan Brett, CEO of Real Estate Dynamics, to help break it all down. Nathan has decades of experience helping property management business owners across Australia grow and sell their portfolios and is passionate about helping leaders grow or sell their rent roll.

Together, we’ll explore why rent roll growth is vital for the sustainability of your business, how to avoid common pitfalls, and how to set yourself up for success, whether you’re planning to scale or sell.

If you’re ready to take control of your rent roll and maximise your business potential, this episode is for you!

”There's a lot of things that we would do. One of the things is we would get them, the owners of the business, to sit down and help them plan it out - without a plan, growth is really difficult” . - Nathan Brett

We explore:

How balancing organic growth and strategic acquisitions is essential for long

term success

Why streamlining operations and building systems driven businesses are crucial for growth and profitability
How rent roll attrition is inevitable, but planning and proactive strategies can offset losses
How to stay profitable throughout your rent roll's lifecycle to sell when the timing and market conditions are optimal
Why high staff turnover can significantly impact profitability, operations, and client retention
How to focus on strong onboarding processes and creating a supportive culture in your workplace
How to understand your numbers and by analysing your business expenses and operational costs, you can identify areas for improvement and boost profitability in your business

Connect with Nathan Brett

https://realestatedynamics.com.au/ebook/four-ways-to-grow-your-rent-roll/#one

https://realestatedynamics.com.au/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

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Menopause is a life stage that every woman will experience, yet it’s often shrouded in silence and misunderstanding. For busy professionals especially those in demanding roles like property management the physical and emotional toll of menopause can feel overwhelming, impacting both personal well being and career performance.

If you’re a busy professional or a woman feeling stuck, overwhelmed, or unsure how to navigate the physical and emotional changes of midlife, this episode is for you

I chat with Carolyn Broomfield and we shed light on why understanding menopause and making proactive lifestyle changes are crucial for navigating this stage of life with confidence and strength. From reducing the risk of osteoporosis to improving mental health and overall well being, the steps you take now can have a lasting impact.

Whether you’re currently in the throes of menopause, preparing for the journey ahead, or simply seeking ways to prioritise your health and well being, this conversation is packed with practical advice and inspiration to help you thrive.

“Number one would be to prioritise your sleep. Make sure you get into a really good sleep routine. You know, no iPhones and meditation or things like that to get into a good sleep which is key”. - Carolyn Broomfield

Connect with Carolyn Broomfield

https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&heroEntityKey=urn%3Ali%3Afsd_profile%3AACoAACqqm4kB8OIqrESRUmh4cRDoe9TL2wW1FTc&keywords=carolyn%20broomfield&origin=RICH_QUERY_SUGGESTION&position=0&searchId=e0b80c96-b806-417d-9243-50fd81997502&sid=PD2&spellCorrectionEnabled=false

https://www.facebook.com/carolyn.broomfield.7

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

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Are you a BDM or property manager looking to grow your rent roll, adapt to market changes, or perhaps add more value to your clients?

In today’s changing real estate market, BDMs and property managers need to be more proactive, innovative, and adaptable than ever before. With vacancy rates shifting and investor urgency slowing, it’s critical to focus on building strong client relationships, finding new opportunities, and positioning yourself as a trusted expert in the industry

In this episode we chat with Samantha Priddis who is committed to helping investors achieve their goals, no matter how diverse, while building strong, long-term relationships with landlords based on trust and transparency. Her approach to success in real estate is simple yet powerful, grounded in three core principles: actively listening to clients, maintaining open and honest communication, and staying exceptionally organised.

” My goal is to get the landlord as much income as possible and obviously grow the business at the same time, but when my clients are making really good money, they're happy and they're happy with me and that's the goal,.” - Samantha Priddis

We explore:

Her personal journey and how her background in sales gave her the perfect foundation for her role as a Business Development Manager
Why BDMs need to pivot their strategies and focus on sustainable, long-term growth
How to look at your existing database and conduct investor audits via Zoom or phone to check in with current landlords
How to build trust by offering support like mortgage broker referrals or renovation advice
How to focus on creating raw, authentic content that educates landlords on legislation, market trends, and investment tips
How to use platforms like LinkedIn, YouTube, and Instagram to position yourself as the go-to industry expert
How to build your personal brand with a personal website to capture leads and complement your agency’s brand
How to use automation tools like CRM systems to follow up and nurture leads

Connect withSamantha Priddis

https://samanthapriddis.com/

https://www.instagram.com/samantha_priddis/

https://www.linkedin.com/in/samantha-priddis-investor-consultant-property-manager-b24299234/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

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Interest rates, mortgages, and refinancing are the backbone of smart investing and successful property management.

Understanding these financial components can significantly impact your approach to property management and investment and can distinguish you as a property manager in a competitive market - and in this episode we go over exactly that!

I chat with Aaron Christie - David founder of Atlia Wealth and a respected mortgage broker and educator. Aaron is highly qualified and has a wealth of knowledge and experience in the Finance Industry. He shares with us how understanding finance and investing can elevate property management and emphasises the importance of knowledge in interest rates and refinancing for building trust and strong relationships with clients. We dive into strategies to help property managers elevate their role, assist investors with refinancing, and maximise portfolio growth.

We explore:

Why property managers are often the missing link in an investor’s success strategy
How asking the right questions, like “What’s your investment strategy?” can position you as a trusted advisor
Why refinancing isn’t just about interest rate and how it’s about unlocking equity and opening doors to new investment opportunities
How property managers can proactively support refinancing by reviewing rents and providing rental appraisal letters
How interest rates directly impact borrowing capacity and how property managers can add value by ensuring rents reflect current market conditions
What you need to know about rental shading and its effect on investors’ financial positions
Tips for finding the right mortgage broker and developing a strong referral relationship
Why it’s essential to collaborate with brokers who understand the investor mindset and growth strategies

“ As you look across the country, there's some absolute weapons of brokers, probably in your neck of the woods. And so you'd be able to find them out, speak to the real estate agents. They'll know who the best is in the local area”

Aaron Christie-David

Connect with Aaron Christie-David

Visit the website: https://atelierwealth.com.au/

Follow the Australian Investment Property Podcast’s Official Instagram account: https://www.instagram.com/aupropertyinvestmentpodcast/

Follow Aaron on Facebook:

https://www.facebook.com/aaronchristiedavid

Follow Aaron on LinkedIn:

https://www.linkedin.com/in/aaronchristiedavid/

Subscribe to Atelier Wealth’s YouTube Channel:

https://www.youtube.com/@atelierwealth_au

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/Validum Institute Real Estate Training - https://www.validum.edu.au/

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In the fast-paced world of property management, it's easy to feel overwhelmed by daily challenges. Whether it's dealing with difficult tenants, navigating market fluctuations, or managing an unexpected maintenance crisis, the hurdles can seem endless.

Here’s a crucial truth: success often lies not in controlling every situation, but in how we react to those situations. As property managers and business owners, taking ownership of our choices becomes a vital practice. It’s about letting go of the burdens we can’t change and focusing on what’s within our control. This shift is essential not only for the success of your business but also for your overall well-being.

In this episode, I chat with Amanda Wiapo, the Director and Property Manager at Homely Property Management in New Zealand. She shares her extensive experience in managing properties across Marlborough, Auckland, and the Manawatu region. Amanda discusses the power of choice and reaction in day-to-day property management, emphasising the importance of mindset, decision-making, and accepting what cannot be controlled.

Amanda’s journey, including her personal challenges, has shaped her into an exceptional property manager. She provides strategies for navigating the complexities of the profession:

“As long as you are controlling the communication, and setting those expectations with everyone, and being honest to every party, you have done your job. So you should be able to walk out at the end of the day, and go, ‘I've done everything I can, and putting that aside now, it's not going to affect the rest of my day, it's not going to affect my sleep. I've done my job.’”

— Amanda Wiapo

We explore:* Current market trends, including rent reductions and shifts in tenant behaviour * Affordability challenges and market dynamics compared between New Zealand and Australia * Handling awkward conversations with tenants and strategies for setting expectations with rental pricing and communicating price reductions effectively * The importance of consistent updates and maintaining transparency with property owners * Why being proactive and honest in communication builds trust and prevents issues * How to avoid carrying unnecessary emotional burdens from work challenges and the importance of taking a moment to process before reacting in difficult situations * Using legislation as a guide for resolving conflicts between owners and tenants * Approaching high-conflict situations with empathy, a plan, and face-to-face communication * Why every challenge in property management has a solution, and how to stay solution-focused

Connect with Amanda Wiapo

https://homely.nz/about/amanda-wiapo/

https://homely.nz/

https://www.linkedin.com/in/amanda-wiapo-553254123/

https://www.instagram.com/amandawiapo_nzpropertymanager/

https://www.facebook.com/amanda.snowdon1

Kylie’s Resources

Lead Generation Offer: https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generation

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Feeling tempted to wind down for the holidays? Not so fast! What if I told you these last weeks could set up your best year yet?

As the year winds down, it’s tempting to relax, (After all, it's been a busy year, and we're all more than deserving of a well-earned break!). But this is actually a golden opportunity to take strategic action in your business that will help you attract new clients, strengthen existing relationships, and position your business for growth in the new year.

By focusing on the right initiatives now, you’ll be able to kick off the new year with confidence and a potential pipeline full of opportunities.

So if you’re serious about growing in 2025, or if you’ve felt stagnant this year, let’s change that! In this episode I go over some of my top strategies that I’ve implemented and seen great results in my business - and these strategies will help set you up for growth and start the New Year strong!

“One thing that I do at the end of every year is send out a survey to my clients. I ask for feedback on how we've performed this year. I ask them to identify areas for improvement. And, you know, show your clients that you value that input and their feedback.” - Kylie Walker

We explore:

How to leverage the increased social media activity during the holidays to build visibility and stay top of mind to clients and potential clients
Tips to target landlords and property owners reflecting on their property management for the year that has been
How to reconnect with your network through personalised emails, and calls
How to engage with existing clients and strengthen relationships by sending surveys for feedback or small holiday gifts of appreciation.
How to encourage your clients to leave Google reviews to help boost your online credibility and attract new leads
Reflecting on what worked, what didn’t work in your business and where you want your business to go in the new year
Setting clear goals, allocating your budget for marketing and investing in tools or training that will support your growth

Kylie’s Resources

Lead Generation Offer:

https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generation

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your team insight bundle with HD&U here:

https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Connect With Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Lead generation isn’t just about tools and strategies; it’s about consistency, action, and the right mindset. By embracing challenges and staying committed, you can position yourself as the go-to expert in your market.

If you’ve ever felt stuck in your business or struggled with consistent growth, this episode is for you! I’ll be sharing strategies, personal stories, and practical tips to help you generate more leads and achieve steady business growth.

“The key to success is really finding that right combination of strategies that align with your goals, your market, and your unique strengths as an agent.”

– Kylie Walker

We explore:

Why lead generation is crucial for consistent opportunities for growth in your business
How shifting your mindset can unlock exponential growth
My top lead generation strategies that work and how you can start implementing them in your business today
How to overcome the fear of rejection and limiting beliefs holding you back, as progress beats perfection every time
How committing to daily action helped me grow my portfolio by 100 properties in 12 months

Kylie’s Resources:

Black Friday offer: https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generation

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Book in your Team Insight Bundle with HD&U here:

https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

When it comes to creating social media content, consistency and authenticity are your

superpowers. Social media success doesn’t happen overnight but with consistent effort, the right tools, and a clear strategy, you can achieve amazing results.

If you're struggling with what to post, when to post, or how to generate leads consistently this episode is packed with actionable strategies just for you!

We have another special episode where I take you behind the scenes and share a recent workshop I held inside PM Accelerate and we dive into one of the most impactful topics for business owners and personal brands - social media trends, tips, and tricks.

“We're not all perfect all the time. We have our struggles, we have our good days, we have our bad days, and that's what resonates with people because that's exactly what the people

looking at our content online are going through in their real lives. So don't be afraid to share that and be raw and be real..” - Kylie Walker

We explore:

How I grew That Property Mum through Social Media and Digital Marketing
Social Media as a lead generation tool and how to attract clients organically and make

social media work for you, even while you sleep

Top platforms for business growth why Instagram, Facebook, LinkedIn, and TikTok are

game changers for real estate and property management professionals

How to create content that converts from personal stories to educational posts
AI Tools that I love to help streamline and simplify the content creation process
Why consistency is key and how showing up regularly boosts your visibility and

engagement

Kylie’s Resources

Done For You Leads: https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call?back=1

Property Management Growth School:

https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope...

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Social media can feel like a daunting task sometimes – but guess what? It doesn’t have to be!

With the right strategy and tools, you can set yourself up for success by using social media to grow your personal brand, generate leads, and reduce stress so you can have fun with your business.

By focusing on authentic content, planning ahead, and engaging with your audience, you can create a consistent and valuable online presence that attracts the right clients and leads to business growth.

This week, we have another special episode where I take you behind the scenes and share a recent workshop I held inside PM Accelerate: How To Create Content For New Business. We focus on exposing your personal and business brand to new audiences, generating organic leads around the clock, and growing your property business through engaging content to achieve your lifestyle and financial goals.

“Warm content is what makes people feel something. It creates a deeper connection with you. It makes them feel like they know you. And, obviously, if they feel like they know you, they’ll eventually trust you and want to work with you.”

– Kylie Walker

We explore:

Why social media matters for lead generation and business growth.
How to choose the right social media platforms and set them up for lead generation and success.
How to create content that helps you build trust and create deeper connections with your audience using my simple method.
The 3 main pillars your content should include to help you engage with your audience.
My favourite tools to plan and schedule your content, and a winning strategy on how to plan your content in advance.
How to repurpose your content so it not only saves you time but reaches more people.
Overcome your fears by posting content with a purpose and focusing on adding value.
My own journey with overcoming the fear of social media and how you can too.

Kylie’s Resources

Done For You Leads: https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call?back=1

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

One of the foundations of marketing is our personal and business brand. Without implementing this correctly, all our other marketing efforts may not resonate and could make our overall marketing approach much harder.

This week, we have a special episode where I take you behind the scenes and share a recent workshop I held inside PM Accelerate on building and becoming an iconic brand. This session will help you gain a clear sense of where to focus your energy for improved lead generation, client engagement, and brand visibility.

It’s packed with actionable tips on optimising your digital profile, building and nurturing an email list, creating engaging content, and insights from both digital and traditional marketing strategies that you can implement right away.

“If you're an Agent, Property Manager, or Business Development Manager in a large agency, building a personal brand is still essential.” - Kylie Walker

We explore:

How to review and audit your social media and website to ensure your online presence is consistent and aligns with your brand’s values while identifying any areas needing improvement.
The importance of building an email list for long-term business growth and how to offer valuable resources and create e-newsletters tailored to specific audience segments.
How to maintain monthly communication with clients through newsletters, providing updates on new legislation, compliance tips, or case studies.
Using podcasts as a marketing tool - whether by creating your own or pitching to be a guest on others.
Traditional marketing strategies remain valuable today, providing different opportunities for your business and fostering community connections.

Kylie’s Resources:

Done For You Leads:

https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call?back=1

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Are you looking to grow your Real Estate business and improve efficiency in your property management?

As a property manager or real estate agent, you know that every minute counts. Whether you’re managing multiple properties, handling client inquiries, or dealing with endless paperwork, finding ways to streamline your work, leverage technology and learning how to scale smartly, really can make a huge difference.

In this episode I chat with Andrew Kalagiri. the CEO and founder of Flick It Over, an electronic signature platform revolutionising the real estate industry. Andrew identified critical pain points in property management and built a solution to address them, resulting in increased efficiency and client satisfaction.

“ So I think at some stage you've got to follow your gut and stop listening to everyone and saying: this is how you're meant to do it. No, this is a normal process. 'cause all you'll do is just become a normal company and you'll, you'll become the same as everything else that is out there” - Andrew Colagiuri

We explore:

How Andrew opened his own office and moved into property management, where he discovered a love for solving complex challenges and building long-term client relationships
How Andrew founded Flick It Over to address common pain points in document signing for property managers, with the belief that he could make things simpler and more efficient for real estate professionals
How to embrace curiosity and have the confidence to push forward in business despite obstacles and challenges you may across
The importance of staying focused on solving real problems in the business that you may face rather than worrying about competition in the industry
Knowing when to listen to feedback from the market and when to forge your own path
How entrepreneurship is about listening to customer needs but also having the courage to pursue a vision, even if it goes against conventional advice. Andrew shares how asking questions, staying curious, and learning continuously have been critical in developing and growing his business

Connect withAndrew Colagiuri

https://www.linkedin.com/in/andrew-colagiuri/

https://flkitover.com/

https://flkitover.com/interactive-demo/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Having a strong digital presence is crucial for any real estate agent.

Whether you’re an experienced agent or just starting out, focusing on how you present yourself online will help you build trust with potential clients and grow your business.

Maintaining consistency in your digital profile, showcasing your expertise and keeping your brand relevant in the ever changing online world is key and in this episode we go over exactly this to help you create stronger connections with potential clients.

We chat with Steve Carroll, a digital marketing expert who helps real estate agents succeed online through powerful consumer insights. With over two decades of experience, Steve has played a pivotal role in transforming individuals, businesses, and industries. He has held leadership positions at major media companies like REA Group and News Corp, guiding professionals across three continents. Steve is also noted for his charity work, leading bike rides to support Hands Across the Water.

Steven helps real estate agents STAND OUT online and win new business using powerful consumer insights and is the facilitator of the Property Industry’s no.1 leadership event in Australia.

“ So every single property manager, every single real estate leader, every single real estate agent has got to think about their Netflix trailer. So your Netflix trailer, when I look at your LinkedIn, is helping property managers and real estate professionals build iconic businesses. We elevate brands and simplify systems. So our clients earn more income with less stress.”

- Steve Carroll

We explore:

How keeping profiles up to date on all platforms like realestate.com.au, Google, and LinkedIn and having a solid online presence is what gets you invited to client meetings
Having consistency in reviews and how agents should aim to spread reviews and recommendations across multiple platforms to build credibility and visibility
How you can connect with clients by simply being yourself and using an authentic, professional photo in your Linkedin Profile
How sharing personal stories matter to highlight personal values and passions in your bio to build authentic connections
Steve’s involvement with Hands Across the Water, a charity founded after the 2004 tsunami to help orphaned children in Thailand and how you can be part of this life changing charity too

Connect with Steve Carroll

https://www.linkedin.com/in/steverobertcarroll/

https://digital-live.com.au/

https://digital-live.com.au/bike-ride/

https://www.facebook.com/digitalliveaus/

https://www.instagram.com/digitalliveaus/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Tired of dealing with rent arrears?

Rent arrears can start off really small with a late payment here or there but if not managed properly it can snowball into something much bigger leading to serious financial stress and legal battles.

Rent arrears is a task that must be given attention daily and sometimes we forget the human element involved in managing finances or money. Life happens, illnesses, jobs, relationships or addictions can all affect rental payments and maybe it’s time for us to focus on more of a holistic solution to the rent arrears issue. Like helping tenants with budgeting tools and saving money for a rainy day (Let's be honest we have all been there! We’ve all had financial struggles from time to time).

Facing tenant rent arrears is a challenge, but it doesn't have to be a battle.

What if I told you there are more creative solutions and support for property managers navigating rent arrears then you thought?

In this episode we chat with Shane who is an experienced executive with a backgroundin financial services and academia, demonstrating proven leadership inmanaging technology businesses, developing financial products, and enhancing digital customer experiences.

His career highlights include successfully launching products to market and achieving tangible results while engaging with diverse internal and external stakeholder groups across various cultural backgrounds.

Tune into this episode for alternative strategies to manage and prevent rent arrears.

“I think having a call center or a resource available is a really good tool to manage those arrears and giving the renter features and tools to stay on top of their budgeting is a really important one” - Shane Lavagna-Slater

We explore:

How Rentpay is cutting down admin work for property managers, from hours to just minutes a day
The benefits with Rentpay and their cleared payment system. That means no more worrying about dishonored payments or refunding rent that’s already been transferred to property owners
The upcoming innovations of Rentpay from paypal integrations, invoicing and payment options
An overview of Rentpay by Shane and how it works along with it’s features and how Rentpay simplifies rental management for agencies while providing tenants with more control and convenience

Connect with Shane Lavagna-Slater

https://www.linkedin.com/in/shane-lavagna-slater-phd-gaicd-0664b620/?originalSubdomain=au

https://www.rentpay.com.au/

https://www.rentpay.com.au/agents/?utm_campaign=perfmax_paylab&utm_medium=cpc&utm_source=google

https://www.youtube.com/watch?v=hqJ9kINoT-g

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Have you ever wondered if it’s too late to switch careers or start something completely new?

Maybe you’re considering a career in property management or need some encouragement to take on a new venture?

If you're curious about starting a new career later in life, want to learn more on how to balance work with life’s challenges and have motivation to overcome obstacles, or simply want tips on managing tenants and property then you won’t want to miss listening to our inspiring guest in this episode!

We chat with Kerol Dunne who is a Property Manager for Star Realty Qld and is committed to providing a great Property Management Experience for both Landlords and Tenants.

Kerol made a fresh start in property management, after battling and overcoming serious health challenges with Ovarian Cancer.

Her resilience, dedication, and passion for helping others shine through in her story,making this episode both inspiring and insightful for anyone considering a career change, particularly into the world of property management.

“I think if you surround yourself with those positive people around you and you've got, everybody showing you how much love they have for you, why would you want to leave?” - Kerol Dunne

We explore:

Kerol’s inspiring professional in various business ventures
Her diagnosis with Ovarian Cancer, her road to recovery and how she’s overcome it
How she joined her daughter’s Real Estate business and completed a property management course in her late 50’s
How she overcame learning challenges affected by chemotherapy and how having persistence and a willingness to learn can lead to success in any career
What she loves about property management from finding tenants the perfect home to the satisfaction of seeing a property well taken care of, and building relationships with tenants
How the language barrier with some tenants can make property management tricky, and shares her methods for overcoming it
Why communication is key and the importance of keeping the lines of communication open, including making phone calls to resolve issues faster.
Her unique advice for those thinking to enter the property management industry and the need for strong communication skills in person and over the phone

Connect with Kerol Dunne

https://starrealtyqld.com/pages/about

https://starrealtyqld.com/

https://www.facebook.com/starrealtyqld

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

As the property management landscape evolves we are witnessing a new breed of property entrepreneurs coming through who are redefining the industry with innovative approaches, cutting edge technology and a fresh perspective on client service.

These trail blazers are not just managing properties, they are transforming the entire business model to create more efficient customer centric and profitable ventures.

So if you’re looking for a bit of motivation, education and a reminder of how good property management really can be then this episode is a must listen.

I chat with Chester Tuohy, the young founder and director of Tuohy Property Management based in Brisbane. At just 21, Chester has already made a significant impact in the property management industry with his innovative solutions and exceptional service focused on long-term rentals. Starting his journey at 18 with short-term rentals, Chester has grown his company by emphasising a client first approach and leveraging technology. His vision, leadership, and dedication serve as a beacon of inspiration for aspiring property management entrepreneurs.

“Finding your rhythm is really important. So, for me, that's waking up early and getting all the urgent tasks just done, like hitting the tennis ball into someone else's court.”

- Chester Toohey

We explore:

How Chester started in short-term rentals, managing Airbnb properties with a software based approach
How to take a more active role in maxmising client relationships and property performance
Why communication is key and how setting expectations and maintaining open communication can lead to better outcomes for everyone
How to leverage data for success such as tracking calls and conversions so you can stay motivated and identify the most effective strategies for lead generation
How to assess different lead generation strategies like cold calling and social media marketing to best serve your strengths
How to embrace competition and how it can help you be innovative and collaborative which can lead to creating further opportunities in the industry

Connect with Chester Toohey

https://tooheypm.com.au/

https://www.instagram.com/toohey_pm/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Burnout at work isn't just about high workloads - it's also about how well teams are supported and engaged. If you're a business owner, property manager, or team leader, you know the struggle of managing high demands without burning out your team.

If you want to learn more on how you can improve workplace performance while reducing burnout then this episode is for you!

By reducing job demands, giving employees space for deep work, and creating a culture of reflection and collaboration, businesses can improve productivity and well being without extra costs.

We chat with Stuart Hayes, the visionary founder and director of HD & U, based in Melbourne. With over 3 decades of experience in strategy, leadership, and operational excellence, Stuart shares his insights into enhancing workplace well-being and productivity. Drawing from his extensive research and hands on experience in property management, Stuart provides unique solutions to tackle burnout and transform business practices for a healthier work environment.

“I just want people to come to work, enjoy coming to work, do their job, and go home and enjoy their life outside of work. My business will provide them with that financial freedom.” - Stuart Hayes

We explore:

Understanding job performance and the two main factors that influence: engagement and exhaustion
Reducing job demands and how overloading employees even with well intentioned things like extra training or wellness programs, can increase stress if the workload isn't managed properly
Practical ways to reduce burnout, exhaustion and improve wellbeing encouraging team collaboration and relying on each other for support during busy times
How reflecting on your day and taking ownership of your actions are key to continuous improvement.
How to create a positive work culture by measuring more than just productivity and build a supportive and growth orientated environment

Connect with Stuart Hayes

https://www.hdandu.com.au/

https://www.linkedin.com/company/hdandu

Click here to read more on a Real Estate case study: win - win performance, culture & wellbeing outcomes in weeks

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Customer service is the cornerstone of success, going the extra mile for your clients and constantly adding value ensures you stay competitive in the fast movingreal estate tech world. Every touch point matters and when you focus on proactive, value driven communication with your clients it helps build trust, loyalty and creates long term relationships.So if you’re interested in how to elevate your client interactions and ensure your business thrives, this episode is for you!

We chat with Taylor Coleman who is the co-founder of Tapi and he shares his expertise on excelling customer service and creating memorable experiences that make clients feel valued and understood. From the onboarding process to ongoing client interactions, providing value is key - discover how thoughtful touch points can enhance client experiences and drive business referrals.

“It is an honour to be able to work with our clients, and we don't want to ever take that for granted.” - Taylor Coleman

We explore:

The importance of customer service and how the key is understanding your customers’ pain points and creating value for them
How to provide value in the onboarding process and ensure clients feel comfortable and confident
How to value add in your service which starts with the sales process and continues with effective communication with clients
How to ensure every touchpoint offers value - whether it’s sharing legislative updates or renovation advice, clients should feel they’re getting something valuable from every interaction
The importance of never assuming long term loyalty without continued effort with clients
Proactive client engagement with a system that allows you to track communication touchpoints can help identify when clients are disengaging

Connect with Taylor Coleman

LinkedIn - https://www.linkedin.com/in/taylor-coleman-9264a285

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

AI is no longer just a buzzword in property management—it's here, and it's transforming how the industry operates.

From automating routine tasks to setting new standards for accuracy, AI is an essential tool for property managers looking to boost efficiency, reduce errors, and improve client service.

Whether you’re part of a large agency or running a small portfolio, embracing AI can help you stay competitive and grow your business.

In this episode we chat with Kelly Dickens from Inspection Express and who is a leader in PropTech and she shares with us how AI isn’t here to replace the human element in property management but to enhance it.

From streamlining property inspections to automating condition reports, AI is making property managers' jobs easier, faster, and more efficient. With technology advancing so quickly, now is the perfect time to explore how AI can benefit your business.

“AI is dramatically reducing the time it takes on those non-dollar productive tasks, which frees us up as property managers to spend time on those dollar productive tasks, whether it’s growing the business or building that rapport with your clients.” - Kelly Dickens

We explore:

How AI technology is transforming tasks like condition reports, reducing the time it

takes to complete a full report

How AI is Reducing Non-Revenue Tasks with AI being able to handle time-consuming

tasks, property managers can now focus on dollar-productive activities

How the AI tool in Inspection Xpress ensures consistent and accurate condition reports,

minimizing human error and providing a standard output across all properties

How to see AI as a productivity tool and keeping an open mind so you can stay

competitive in the industry and also freeing up time

Kelly’s predictions about the future of AI in property management, including the

possibility of drones and other technologies changing how inspections and other tasks

are conducted

Connect with Kelly Dickens

https://ipropertyexpress.com/

https://ipropertyexpress.com/book-a-demo/#form

https://www.linkedin.com/in/kelly-dickens-6671706b/?originalSubdomain=au

Kylie’s Resources

Property Management Growth School:

https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope...

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

What if the key to growing your business wasn't just about numbers, but about the community you build and the people you serve?

If you're ready to discover how a service first mindset can fuel your business growth, this episode is for you! Whether you're just starting or aiming to take your business to a new level, implementing strategies to best serve others in your business can lead to organic growth and create meaningful impact.

We chat with Lourdes, who is The Director of Living Prospect Real Estate who shares with us how you can build a strong community around your brand and put service at the heart of everything you do.

Lourdes' journey from receptionist to successful business owner is a testament to the power of building genuine relationships. Building trust without compromise is not just a motto for her; it's a way of life.

She understands that real estate transactions are not merely about dollars and cents; they're about dreams, ambitions, and building lasting relationships. Lourdes takes immense pride in helping her clients turn their real estate dreams into reality, and the satisfaction of seeing her clients smile when they achieve their goals is her ultimate reward

“If I wake up and I'm feeling like I can conquer the world, I usually can. If I wake up feeling it's all too hard, then it's all too hard” - Lourdes Piscopo

We explore:

Lourdes journey from receptionist to successful to Director, the challenges and the rewards she has experienced
The role of community in business success, how she built a referral based business model which led to 85% of her clients coming from word of mouth
Her approach to creating a positive and supportive workplace culture and team building exercises
The importance work life balance and placing your wellbeing first and how to learn to delegate effectively
How to create a transparent service, ensuring every client feels supported throughout their real estate journey.

Connect with Lourdes Piscopo

lourdes@livingprospect.com.au

03 9994 0300

https://www.livingprospect.com.au/

https://www.facebook.com/livingprospect/

https://www.instagram.com/livingprospect

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Property management is evolving more than ever so whether you’re a property manager, investor or real estate professional it’s key to stay informed with what action steps to take to stay competitive.

By positioning yourself and business as valuable partners to clients and investors - property managers can secure their place in the industry, future proof their business and continue to thrive in years to come.

In this episode we chat with Ashleigh Goodchild who shares with us insights on the importance of providing more than just basic services, investor education and how the role of property managers is changing and the challenges and opportunities this brings.

Ashleigh who co-founded SOCO REALTY, a boutique real estate agency focused on selling and managing residential and commercial property in Perth. She was trained by some of Australia's best in the industry to ensure that the SOCO brand continues to be a popular choice for local property owners. Ashleigh also hosts PM Collective - The ART of Property Management Podcast.

“It's okay to charge clients for your time because you're offering opinions and expert opinions in that space and doing pre-purchase inspections or pre-settlement inspections is just so valuable.” -Ashleigh Goodchild

We explore:

How to offer more value to clients to avoid the risk of being replaced by AI, offshore teams, or automated platforms
The importance of upskilling and expanding your knowledge and skills
Property managers understanding investor education to add value to the client experience and guide clients through the risks and opportunities in property investment
How to recognise the value of your expertise and charge accordingly
How the industry is moving towards a model where clients have a dedicated real estate professional for all their needs (similar to having a trusted Accountant or Lawyer)
A course that covers key areas like understanding investor concerns, navigating new builds, working with self-managed super funds and how-to guides for implementing key strategies in your business

Connect with Ashleigh Goodchild

LinkedIn - https://www.linkedin.com/in/perthpropertymanager/

Website - https://www.socorealty.com.au/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Are you a Property Manager looking to break free from employment?Or perhaps you’re exploring new avenues for business growth?If you nodded yes to either of these then this episode is going to be a game changer for you!

Imagine being able to run or start your own property management business without the hefty start up costs or having the feeling of being held back by those financial barriers.

Our guest Michelle Wilde goes deeper into this in our chat and shares with us how you can achieve that financial success, maximise your income all whilst maintaining work life balance and personal freedom.

Michelle who is Principal of Stella Property Group and is extremely motivated to achieve the best sales and management results for her clients and is highly skilled in sales and marketing.

"I've run for the last 16 years only between about 60 to 90 properties because I only like to work 20 hours a week. That's what I like and that is an excellent income for me." - Michelle Wilde

We explore:

How Michelle transitioned from a law career to property management for work-life balance and flexibility
The use of property management technology to manage your businesses remotely and Michelle’s recommended apps
The support for women in property management through the Stella platform
How to start and grow your businesses with the opportunity to achieve financial independence
Insights on how to maintain a manageable workload by selecting the right clients and letting go of those who don't align with your business values
Self employment benefits in property management, including earning potential and the importance of networking and building assets
The importance of building a strong referral network to grow your property management business without relying heavily on traditional marketing methods.

Connect with Michelle Wilde

https://www.stella.com.au/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

As property managers, business owners, and entrepreneurs, you're likely grappling with the rising costs, increasing competition, and the ongoing challenge of maintaining profitability.

And this episode is all about addressing those pain points with innovative solutions!

We chat with a familiar voice - Brock Fisher who is a leader in property management technology and Executive Manager of Industry partnerships at Kolmeo. Brock brings over two decades of experience in property management and real estate.

Brock updates us on the latest advancements in the Kolmeo platform, including exciting new features and integrations that are set to revolutionize the way property management businesses operate. Whether you're looking to diversify your income streams or seeking ways to reduce overhead costs, this episode is packed with practical insights and actionable strategies that you won't want to miss!

There’s many different ways we see to provide value to the customer base and be able to generate small amount of money in return that over large volumes we can then share back with agency customers is a key part of our strategic vision - Brock Fisher

We explore:

Kolmeo's latest property management features and how it can empower property management businesses to operate more efficiently
Ways to diversify income streams in property management for long term profitability and defensibility
Strategies for property management businesses to generate ancillary revenue streams beyond traditional management and leasing fees
The benefits of digitising service offerings to increase efficiency and reduce the burden on property managers
Ways to cut subscription fees and operational expenses for property management businesses
Innovative ways to share costs among property management businesses using Kolmeo's platform
The impact of AI in the property management industry and the need for businesses to prepare for future disruptions

Connect with Brock Fisher

https://kolmeo.com/

https://www.linkedin.com/in/brocktfisher/

https://www.facebook.com/brock.fisher.376/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

In the world of Property Management, not setting boundaries from the start can lead to and create problems from tenant expectations and property owners demanding more than what’s reasonable.

A lack of boundaries can create stress, inefficiency and can lead to burnout and without the ability to say no and set firm boundaries from the get-go property managers often find themselves overwhelmed, constantly putting out fires and struggling to maintain work life balance.

This then becomes an issue that affects not only their professional life but their personal life as well. Learning how to say no and set strong boundaries is essential in the property management industry and can either make or break your success.

In this episode we unpack this further and I chat with Christine who has her own agency and has managed rent rolls from 100 properties through to over 1000 properties. Property Management is where Christine's passion lives and she strives to ensure her landlord clients are in control of their investment journey. Strong communication and setting boundaries with landlords and tenants is the key to Christine's success, and respecting all interests of parties involved ensures a smooth tenancy process.

“ if you don't feel that the landlord's got a rapport with you, or he's not doing the things you're asking to do for the betterment of the property or the tenancy, don't take on the management. And don't be afraid to say no. Good quality rent rolls are chosen by picky property managers. So be picky. If that's what you need to do, be picky” - Christine Rengger

We explore:

Christine’s transition from receptionist to business owner in the real estate industry
Challenges Christine has faced with staff, managing a large rent roll with minimal help and how she overcame the challenges to still be here as a real estate business owner
The importance of clearly communicating and setting key boundaries with property owners and clients
How to manage tenant behaviour and property owner expectations effectively
Clarifying the misconceptions about property managers roles in tenant disputes
How to onboard new clients with detailed agreements and setting clear expectations
Balancing work and personal life as a working parent by setting firm boundaries

Connect with Christine Rengger

https://www.tmprentals.com.au/Christine-Rengger

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Wouldn’t it be great if we could pick what was going to happen in the real estate industry?

Staying ahead of the curve requires not just keeping up with the news but also understanding the underlying trends and then making informed predictions about the future.

For many of us, whether we're property managers, business owners, investors, or just curious, getting a clear picture of what's ahead can be both challenging but also crucial.

In this episode we're diving into property market insights and predictions with our special guest Kurtis Pirotta who is a rent specialist and gives his expertise and insights into current market trends, future predictions and how we can make the most informed decisions.

Kurtis is ahead of the game when it comes to driving change within the property management industry. Kurtis’s ever-growing influence inspires property management teams to create solid success strategies for growth, profitability and excellence in marketing. Combining his expertise in technology, tools and training with a passion for people and growth, Kurtis is helping to change the way the world experiences property.

“People are feeling more confident about where things are going. The conversation about where interest rates will go, what’s the market doing, cost of living, it’s kind of old news now - it is what it is. I think that’s giving people confidence that this is the market so regardless if interest rates go up or down they can get an idea of what they can invest and what potentially the future can look like. This can be exciting for property management customers to see new investors come to the market ” - Kurtis Pirotta

We explore

How he balances being a new dad with his professional life and the importance of family time
Kurtis view on future predictions for the investor market and property management
The importance of understanding the investor market and the bigger picture of how that relates to property management
How to navigate the industry cycles and find ways to adapt through challenging times
Tools and support to use to showcase market insights and leased prices
How to use data to not only educate your investors on how they should advertise properties but also nurture and grow your current client base
How you can make sure you’re well positioned with listings which then also helps your branding and future business
The importance of having visibility across multiple platforms when growing your business

Connect with Kurtis Pirotta

https://www.linkedin.com/in/kurtispirotta?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=au

https://www.facebook.com/kurtispirottarealestate

https://www.instagram.com/kurtispirotta/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

From handling tenant complaints and managing maintenance issues to ensuring timely rent collection and staying on top of the evolving and changing regulations, property managers juggle a variety of responsibilities that can easily spiral out of control. But what if you could turn that chaos into order and elevate your property management game? Well, today we're focusing on inspections and processes to lift your property management game, a critical area that can really make all the difference.

In this episode I chat with Vlad who has a wealth of knowledge and is part of the Grey Lynn Property Management team and oversees the successful management of investment portfolios. With proven results across all aspects of property management, both landlords and tenants appreciate Vlad's professional and effective service.

“I'm a strong believer that our inspections set the tone for the service our clients will be receiving not just for them, but for ourselves. For tenants for our landlords for our contractors because I guess the inspections are there to protect the landlord but at the same time are there to protect the tenant” - Vlad Muhin

We explore:

Vlad’s transition from hotel to property management and his belief on how people

that come from the hotel industry can make great property managers due to hotel

training being based on systems

The essential systems for consistency and to help provide excellent service and client

satisfaction in property management

How the role of checklists and set processes that your team are trained in can help

you to deliver quality service

How inspections can become a point of difference for your business and how they

set the tone for the service clients will be receiving

Why systematic checks and monthly audits on processes help maintain business

efficiency

How systems help your team have their own responsibility for their roles which then

helps build a holistic buisness

How to overcome challenges in system implementation and set up systems by

knowing the business inside and out

Connect with Vlad Muhin

https://www.barfoot.co.nz/our-people/v.muhin

Kylie’s Resources

Property Management Growth School:

https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope...

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

If you’re wanting to start a property management division and don’t know where to start this episode is for you!

We have a special focus on how to start a property management department from scratch and I chat with Alicia McCulloch who is a seasoned professional within the Real Estate industry and who has done exactly that - build up a property management division.

Whilst Alicia has faced some challenges along the way, she shares her insights with in depth planning, setting up the right systems to support you and your team and having effective communication with clients and team members to ensure smooth operations.

Alicia brings a level of experience and expertise that has solidified her standing as a leading Investment Property Consultant. With a passion for Property Management brightly burning in her heart, Alicia has spent the last decade honing her craft, relentlessly working towards providing her clients with an exceptional and personalised service.

“We've stepped back into sending emails and not doing that face to face or video messages and just getting your face in front of people and building that connection brings it back tenfold.” - Alicia McCulloch

We explore:

Alicia’s journey from receptionist to head of a new property management division
Approaches to integrating property management into a sales-driven real estate firm with team collaboration
The ins and outs of establishing a property management division, choosing the right software to implement and developing the right processes
Benefits of hiring and training new team members to compliment your strengths and weaknesses
Strategies for expanding property management for business growth
How to focus on providing value, fostering investor relations, and maintain strong community engagement and connection

Connect with Alicia McCulloch:

https://aqwasun.com.au/staff/alicia-mcculloch

https://www.instagram.com/westaus_propertymanager/

https://aqwasun.com.au/

Alicia McCulloch

Property Management

08 9537 1220

0459 185 872

pm@aqwasun.com.au

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

As property manager's we often get caught up in the murky waters trying to solve way more than we should, wasting time and energy on situations beyond our control and losing sleep over issues that are quite frankly not ours to worry about.

In this episode we chat with Kirk Stafford who is a Property Management Coach and has been active in the property industry for 40 years now. Kirk shares his knowledge and wisdom to help find solutions to the struggles we are all facing from staffing, profitability, acquiring rent rolls and work ethic.

“If you don't shut off, you're going to burn out and you're going to start to hate what you do and you’re going to leave. If you love this industry, stop working 18 hours a day, stop being available 18 hours a day and start to get people to treat you with a little bit of respect for your time.” - Kirk Stafford

We explore:

Kirk’s background and his current role as head of residential property management
Current staff retention challenges in the industry
Dealing with client expectations, how to set boundaries and nurture relationships
Strategies to take when dealing with unresponsive clients
How to navigate the ups and downs of the current property market

Connect with Kirk Stafford

https://thepmcoach.com.au/

https://www.wilsonagents.com.au/about/our-people/

https://www.instagram.com/the_pm_coach/

https://www.linkedin.com/in/kirk-stafford-ab388515/

https://starrealtyqld.com/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

I love a good story and this episode has a bit of everything from tragedy, triumph and resilience - this conversation brought me to tears but left me feeling happy and inspired.

In this episode, I chat with Krista Going from Star Realty who started her business 12 months ago from 0 and grew to 176 managements and spent no money on marketing! Star Realty was born from Krista’s passion to deliver top quality service to landlords, focusing on their needs as a priority, not an afterthought and has a lifelong passion for property and people.

“And I need to make sure I'm on point for my staff now, I'm on point for my owners, my tenants, but then also providing them training and knowledge and all of those kinds of things it’s so amazing watching them grow and develop.” - Krista Going

We explore:

How and why Krista started her property management business
How the business grew to 176 managements and the strategies she incorporated
Emphasising the use of Facebook and Instagram for advertising rental properties without paying for ads on Realestate.com
How she navigated her journey with domestic violence
The importance of hiring a team that you can trust

Connect with Krista Going:

krista@starrealtyqld.com

https://starrealtyqld.com/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Trust accounting not your favorite thing to do? Me either! But knowing your numbers and how to be savvy with your trust accounting is key in the property management industry.

In this episode I chat with Nicole Johnston,the founder of Trustd Figures who takes us through her trust accounting secrets! Trustd Figures provides fixed price trust accounting outsourcing for real estate agencies. Trustd Figures offer unlimited account queries at any time each business-day - and do not timebox their time spent on your account. Nicole’s team consists of senior trust accountants and consultants and they promise to eliminate your business compliance risks by keeping your trust accounts compliant.

If you set up your feed types correctly in the back end of your software, whether it's PropertyMe, Console or Property Tree or any other software that you're using, set up your feed types and set the triggers up, so that they automatically charge. - Nicole johnston

We explore:

Nicole’s journey and how she got into trust accounting
The efficiency brought by cloud-based systems in reducing time wasted fixing errors
How to prepare for the end of the financial year to stay calm and navigate it smoothly
Clear instructions about accessing financial statements to prevent follow-up emails and re-sending documents
The rise of new trustless software programs and their pros and cons
Key things we should know about trust accounting that we might not know

Connect with Nicole johnston

https://www.linkedin.com/in/nicole-johnston/

https://www.instagram.com/trustdfigures/

https://www.trustdfigures.com/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Want to learn how to explode your business in a competitive market and become a leading property manager?

In this episode I chat with Kelly Smyth, who shares with us how she created her personal brand and a marketing strategy her clients and contacts could not ignore! Kelly is also the founder of Hunter Property Management - the Hunter Valley's unique, collaborative property management specialists. At Hunter, they believe in establishing strong relationships with their clients and the communities they serve, and providing a personalised approach to meet their clients unique needs .

And if you're confident in your job and what you're speaking about, then that's all you need. You just need to know what a break lease is in your state or what a good application looks like. I used to write down every job I did in my role, and I could make a video about every job I did. - Kelly Smyth

We explore:

Kelly's background and journey into property management
How she created 100 managements in 12 months of starting her business
How to how to build a personal brand and multiple connections
Her 9 post strategy and how to create a content strategy that works for you
How to get creative and get your brand out there in a competitive industry

Connect with Kelly Smyth

https://www.instagram.com/huntervalleypropertymanager/

https://hunterpm.au/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

In the ever evolving world of business knowing your business numbers is vital to your business success.

And in this episode we chat with Tarsi who shares further on how to overcome financial challenges and the keys to financial mastery.

Tarsi AKA The Rent Roll Queen, a specialist in rent roll due diligence, business valuation, and management rights with 25 years of business and real estate acumen, she finds gaps and risks in other agencies to find undiscovered value.

When you're talking financially, as a business owner, you have to manage everything because you're not just managing the salaries for property managers or administrators or anybody else in your team.You've also got, if you're going to have VAs in the backend, you've got the overheads of actually running the business. Your subscriptions are constantly going up as well. - Tarsi Taylor

We explore:

Strategies to help you overcome business struggles and plan for the future
The importance of knowing, reviewing and analysing your numbers for the health of your business
The common financial risks as a business owner
How to maximize your goodwill value for your business success
How to know what to look for to build a strong foundation for the next level of your business

Connect with Tarsi Taylor

https://thetarsiway.com/

https://reboc.jomablue.com/reg/store/registration

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

As a property manager you can get stuck in some pretty tricky situations which require a healthy dose of negotiation skills and a whole lot of patience and it can take a lot of strength to push through some of the challenges that you face.

In this episode I chat with Ellen Vivers who is a breath of fresh air. She has gone through the good and the bad experiences and has navigated anxiety and burnout at such a young age already but her story is one of triumph.

Ellen is a Leasing Consultant at Soames Real Estate and brings a down-to-earth character and country generosity to her role. Ellen is thriving in the Soames team and enjoying being able to help people every day. She has a background in secondary education, ancient history and a Certificate of Registration in Strata Management.

We were to not think about work, not talk about work. It's very hard not to do, especially when you're on an after hour course, but it is a good system to set up to help the people around you not think about it and to distract you as well - Ellen Vivers

We explore:

· Ellen’s journey from Strata Management into Property Management

· How to problem solve challenges that may arise and best support your clients

· Strategies to support you in staying organised, reduce stress, overwhelm and that help to reset your nervous system

· Mindset tools to help maintain positivity when faced with property management struggles

Connect with Ellen Vivers

https://www.linkedin.com/in/ellen-vivers-6668b5157/?originalSubdomain=au

https://www.facebook.com/profile.php?id=100090264051175

https://www.soames.com/directory/ellen-vivers/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Tapi: https://www.tapihq.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Want to learn how to turn your relationships into a long term client base which then leads into constant referrals for your property management business?

In this episode I chat with Natalie Cahill who has created exactly that! Natalie prides herself and in her above and beyond service and is the founder of Little Gem Property Management which she created to provide a boutique property management service for people seeking one to one interaction from their property manager.

‘Even though I've been in the industry for 23 years, I never stop learning, I never stop taking in information from others because even just a different approach is something that I find that I learn.’

Natalie Cahill

We explore:

Relationship Building For Your Current and New Clients
Tips On How To Best Create A Referral Led Business
Systems and Procedures To Implement In Your Business To Help Create Above And Beyond Service For Your Clients
Setting up your business up for client long term success

Connect with Natalie Cahill

https://www.facebook.com/littlegempm/

littlegempm.com

https://www.instagram.com/littlegempropertymanagement/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

This is another special episode where I share a powerful insight into my recent PM Mastery Bootcamp.

In this episode I’m going to share with you the value of growing your rent roll and income through simple adjustments without the need to chase new business. I share with you valuable tips for the power of your mindset, marketing, business development management, technology, software and strategies that has proved successful in my business and that can support you too in your business journey.

Our subconscious is why we have certain addictions and our subconscious mind is why we self-sabotage and we hold ourselves back. It's also why we are so motivated, why we are so driven, why we are so confident, why we are naturally, really happy people. All of this comes from our subconscious mind.

– Kylie Walker

We explore:

Understanding Negativity in Property Management
The Power of the Subconscious Mind
My Tool Kit for Overcoming Challenging Times
Confronting Subconscious Barriers to Success
The Impact of Limiting Beliefs in the Workplace
Strategies for Increasing Business Revenue
Navigating Fee Increases and Client Management

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Tapi: https://www.tapihq.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Understanding the core concepts of mortgages, finance, and interest rates is

essential for aspiring investors.

In this episode I chat with Tracy Kearey, an award winning finance and mortgage

broker with 25 years experience. With access to over 45+ banks and lenders, she is

able to provide her clients with an extensive range of loan products and services

which she tailor's to each of her clients borrowing needs.

Even with a first time buyer that's renting, they may never think they can buy a

home to live in, but they could definitely buy an investment property. So

understanding your market and who your clients are and who your property

manager's clients are will actually help create that better relationship with your

client. - Tracy Kearey

We explore:

· Tracy's Journey into Mortgage Brokering

· Understanding Investment Mortgages and Wealth Creation

· The Importance of Equity and Refinancing

· Navigating the Current Finance Market

· Advice for Aspiring Property Investors

· Personal Development and Mentorship Insights

Connect with Tracy Kearey

https://www.linkedin.com/in/tracy-kearey/?originalSubdomain=au

https://mabconnect.com.au/

https://www.facebook.com/TracyKeareyMAB/

Kylie’s Resources

Property Management Growth School:

https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope...

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

This is a special episode where I share an insight into a PM Mastery Bootcamp session.

We have guest Hermione Gardiner, a mindset and business coach who specialises in the property management industry, sharing her expertise on the importance of mindset in achieve success in both business and life. Hermione offers practical strategies for overcoming common obstacles such as burnout, conflict, and overwhelm in the property management field and the critical role of mindset in handling day-to-day challenges and achieving long-term goals.

I think the most important and the most powerful thing to understand all around attitude, perspective, beliefs, all of those beautiful answers that you've given is the biggest thing that shifted and changed in my world and has made the biggest change in results for me and my clients is that our mindset is never fixed. - Hermione Gardiner

We explore:

· The Power of Mindset in Business and Life

· Understanding Fixed vs. Growth Mindset

· Practical Steps to Developing a Growth Mindset

· Self Awareness is a Pulse Check

· Weekly Reflection

· Living Life with Intention and Setting Goals

· Mindset Shifts for Achieving Goals

Connect with Hermione Gardiner

https://www.sidekick.net.au/about

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

A common challenge faced by property managers, business owners and working mums is the feeling of overwhelm by the multitude of tasks and responsibilities.

In this episode I’m going to dive into the practical strategies to help you navigate the demands of your role with clarity, efficiency, and less stress. We explore effective prioritisation techniques, time management strategies, and self-care practices.

The biggest strategy is prioritisation, strategic prioritisation can enhance focus, productivity, and decision making in your business. professional and personal endeavors because one of the biggest issues with overwhelm is that it affects your ability to make decisions - Kylie Walker

We explore:

· Understanding overwhelm symptoms and causes

· My personal journey of navigating overwhelm in real life

· Strategies for overcoming overwhelm and the importance of prioritisation

· Time management strategies

· The importance of self-care

· Delegating and outsourcing for efficiency

· Cultivating a growth mindset and resilience

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

As the business owner it’s vital that you maintain relationships with clients to help ensure you are the go to person in your business along with having systems and processes in place to ensure client satisfaction.

In this episode I chat with Michael Furlong who is a Buyers Advocate and started his journey in the Real Estate in 1998. Intrigued by the process and frustrated by the lack of customer service he experienced, he transitioned from his existing career to working with investors and then an Agency Principal himself focusing primarily on sales and project marketing

Property management is a tough gig. Not always attractive, but it's made even worse often by the agency, the systems, the processes or the lack thereof. So the very first thing that I'd be making sure if you want to try and increase staff retention is develop a staff retention plan - Michael Furlong

We explore:

· Michael's Journey from Real Estate to Property Management Expert

· The Importance of Coaching and Having a Support System

· Maximising Rent Roll: Strategies and Solutions

· The Role of a Consultant vs. Coach in Property Management

· The Necessity of External Oversight in Property Management

· Preventative Measures and Building Strong Client Relationships

· Strategies for Improving Staff Retention and Team Dynamics

Connect with Michael Furlong

https://www.rentrollmaximiser.com.au/

Property Management Customer Service Audit (DIY Audit)

https://www.rentrollmaximiser.com.au/

Any Property Management Business Can be turned around from Chaos to Award winning in as little as 90-120 Days

https://www.youtube.com/watch?v=xBZJZ0A4dTI&t=64s

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

View Details

Looking for an easier way to do Property Management?

In this episode I chat with Jo-Anne Oliveri, Author and founder and managing director of Ireviloution. Jo is an international real estate leader who has trained over 500 businesses and thousands of business owners and property managers worldwide. She is known for creating positive change in the industry and has turned her talents into a workflow software that helps support you to do Property Management better.

We’ve got to start seeing the ship and know that this is the right thing to do and having the right crew your ship will reach its destination in glory time and everyone will enjoy the journey - Jo Anne Oliveri

We explore:

· Jo's Journey in Property Management

· Addressing Today's Challenges in Property Management

· The Impact of Flusos on Property Management Efficiency

· Exploring the Future of Property Management Technology

· Syncing Software in Property Management

· Problem Solving and Customer Service

· Learning from Property Management Practices in the USA

Connect with Jo-Anne Oliveri

https://flussos.com/

https://flussos.com/book-demo/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

Do you find yourself holding back in your career or in your business?

In this episode, I chat with Tracy Precott whose purpose is to guide and support you to find your purpose, your heart's desire and your path. Tracy shares how to overcome those invisible barriers that hold you back so you can step into the life you’ve always dreamt of.

Our limbic system, which is our emotional center of the brain, is 20% bigger than men's. We've got 25 percent more head to heart connection, more connections between the brain and our heart and the feeling, so we are built to feel it's actually part of our design - Tracy Prescott

We explore:

· Tracy's Personal Journey to Self-Discovery

· Understanding the Unique Challenges Women Face

· The Transformative Power of Creatrix Explained

· How Creatrix Addresses Core Beliefs and Social Conditioning

· The Broad Impact of Creatrix on Personal and Professional Life

· Empowering Women: Breaking Barriers and Achieving Success

· The Importance of Empathy in Relationships

Connect with Tracy Prescott:

Resource: 5 Finger Fluster Buster CLICK HERE TO DOWNLOAD.

tracy@selfconnection.com.au

www.selfconnection.com.au

Website: www.selfconnection.com.au

Facebook: https://www.facebook.com/selfconnection.com.au?mibextid=ZbWKwL

Instagram: https://www.instagram.com/selfconnection101?igsh=aHlpa3JnMGYxYnZl

LinkedIn: https://www.linkedin.com/in/tracy-prescott-64207323a?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

Have you considered starting your own property management business but may be fearful of the challenges that may arise?

In this episode of the Property Management Podcast, Jess shares her inspiring journey from starting her career in property management with no real estate experience to launching her own business. With over two decades at one company, she details the challenges and fears she overcame, particularly around financial stability and stepping into the unknown.

Writing down those goals. I wrote down a one, five and ten year goal being all the things that I've really wanted for a long time. So smaller goals, writing things down, getting it down on paper and getting it out of your head. Yeah, so breaking it down, and I think you need to really educate yourself.- Jess Ross

We explore:

· Taking the Leap: Starting Your Own Business

· Overcoming Fears and Setting Foundations

· Embracing Technology and Building Processes

· The Flexibility and Challenges of Working from Home

· Setting Personal and Business Goals

· Leveraging Systems, Processes, and VA Support for Growth

· Exploring Growth Strategies and Personal Development

Connect with Jess Ross

https://www.biseproperty.com.au/

https://www.instagram.com/jessross_biseproperty/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

Have you been using AI in your business yet?

If you want to learn further on ways to use AI to innovate your business, practical ways to leverage AI to save time, make more money and improve your business and team performance then this episode is for you.

I chat with Beau Miller from Beautique Reality who has experience in leading Real Estate businesses across Tasmania and Queensland. She has sales and management experience with the largest real estate software company of its time and has a wealth of knowledge.

I think being innovative, not really doing it the normal way, actually then creating new pathways of things to be done a little bit differently. That's what's going to keep people in the industry and make it a real profession rather than just a job you do out of high school.

- Beau Miller

We explore:

Journey Through Property Management: Beau's Inspiring Career
Life as a Defense Spouse: Challenges and Triumphs
Balancing Business and Family: Beau's Secret to Success
Embracing the Thrill: Beau's Passion for Motorbike Riding
Leveraging ChatGPT: Revolutionising Property Management
Unlocking Innovation in Property Management
The Continuous Journey of Improvement and Innovation
Embracing Challenges and Opportunities in Property Management

Connect with Beau Miller

https://www.beautiquerealty.com.au/

https://www.facebook.com/BeauMillerPMexpert

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

Does your week get a little out of control sometimes?

In this episode I chat with Hayley Osborne who started her first business at the age of 25 and is obsessed with helping small businesses become the number 1 in their local community online and offline. Her ultimate goal is to help businesses grow by infusing your story and personality into your brand and become more aligned with what you do and how you show up consistently.

I realised that the conversations were always bigger than just social media because at the end of the day, it's just rented space. You don't own your Instagram, your Facebook, your LinkedIn, Pinterest, Twitter, TikTok. You don't own those. And so, it's rented. So, you have to get really good at marketing, not just social media.

- Hayley Osborne

We explore:

Creating a Successful Week: Hayley's Framework
Discipline: The Key to Success
Making Bold Business Moves
Systems and Processes for Business Efficiency
Hayley's Marketing Framework and Advice
Personal Development and Resources

Connect with Hayley Osborne

https://hayleyosborne.com/

https://hayleyosborne.com/category/podcast/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Flussos - https://flussos.com/

Validum Institute Real Estate Training - https://www.validum.edu.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

In this episode, Bella Allan from Done For You Socials does a deep dive with me on how I got started in property management, how I have integrated running a business and raising four kids, and how I overcame some major life challenges to not only survive, but thrive in spite of what I went through.

“I want to say here is off the back of really dark moments marriage breakdowns, major health issues, the loss of loved ones come some amazing things there is that silver lining, and you can't give up, you've got to keep searching for that silver lining and it will appear when you need it the most.”

-Kylie Walker

We explore:

Kylie's Journey into Property Management
Challenges of Balancing Business and Family
Best advice about starting a business with a young family
Overcoming Major Life Challenges
Tools and Practices for Overcoming Challenges
Managing Multiple Businesses

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

Digital marketing is a key element in business and is the future of how we market our Real Estate and Property Management businesses.

In this episode we chat with Nicki Sciberras who is an SEO strategist and coach - an expert in her field, she helps online businesses profitably grow and scale their brand so they can live life on their own terms.

How do we market our real estate and property management businesses?

In this episode of the Property Management Podcast, we discussed digital marketing for those beginners out there, online marketing. Nicki is a Meta Ads and SEO strategist and coach. An expert in her field, she helps online businesses profitably grow and scale their brand so they can live life on their own terms.

You may get traffic and it may look good, but you want to make sure down the track that is actually converting, or you're sending them to a page where you could potentially get them as a lead into your system. - Nicki Sciberras

We explore:

· Diving Deeper into SEO

· The Value of Brand Awareness and Personal Branding

· Strategies to Drive Traffic to Your Website

· Exploring Paid Ads and Boosted Ads

· Digital Products and Courses Offered

Connect with Nicki Sciberras

Website: thedigitalexchange.co

Traffic Guide thedigitalexchange.co/traffic

Facebook Guide: thedigitalexchange.co/facebook

Affordable Leads + Sales Workshop: https://www.thedigitalexchange.co/facebook-and-instagram-ads-training

Instagram: Instagram.com/thedigitalexchange.co

YouTube: https://www.youtube.com/@thedigitalexchange

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

Have you ever thought about taking your expertise beyond just managing properties day to day?

In this episode of the Property Management Podcast, I share my journey from being a property management professional to running a successful six-figure side hustle. I explain my extensive experience in property management and how I use my knowledge to create an online business after encountering numerous personal and professional challenges.

Building a client base from scratch wasn't easy. It did take grit, perseverance, and a whole lot of work. -Kylie Walker

We explore:

The birth of a side hustle and how to leverage an expertise into something more
The struggles and triumphs of starting an online business
Building a client sase and growing an email list
Evolving into a 6 figure digital agency
Overcoming personal struggles and imposter syndrome

Kylie’s Resources

Done For You Socials Link: https://courses.thatpropertymum.com.au/doneforyousocials

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

This episode is all about the biggest struggles in property management and as we all know, property management can be a demanding and very complex industry at times, requiring a delicate balance of skills, knowledge and adaptability. And despite its importance in the real estate industry, property managers often face a variety of challenges that can make their job incredibly daunting and stressful.

I think as a business owner, it's really important that if we're going to put expectations on our team to do things a certain way, then we have to be accountable for showing them exactly how that certain way has to look. -Kylie Walker

We explore:

· The importance of education and training

· The prevalence of unrealistic expectations from property owners and tenants alike

· The lack of ongoing support and resources for property managers

· The dwindling pool of experienced property managers within the industry

· How Collaboration and networking are vital components of success

· How the shortage of experienced property managers requires a concerted effort from both industry stakeholders and aspiring professionals

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

In this special episode, I discuss the challenges I’ve faced this year so far within business from turnover in my property management team to the unexpected passing of my mother.

“It made the reality of living so real and death so final and I vowed in that moment to choose to live my life and that what was really important at the end of everything was not the money, the possessions, the fame, but the legacy that you leave, the love that you leave, the kindness, the thoughtfulness. “-Kylie Walker

I share:

Personal challenges and emotional moments I’ve experienced this year so far
A heartfelt tribute to a loved one
Reflections on life, death, and legacy
Overcoming business challenges, having staff members leave and how to pivot

Kylie’s Resources

Survey form: https://docs.google.com/forms/d/e/1FAIpQLSdfR0B3It7bc7Z_ZFE7cUrlA_kTJXG01ECfO41xPEQty7RqkQ/viewform?usp=sharing

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Another special episode where I share an insight into one of my training sessions inside PM Accelerate Membership.

We talk about fixing the foundations of your business for growth. Because without those foundations, nothing else works on top of it, you won't be able to grow.

So my mission is pretty simple. I'm here to make property management easier and I'm going to share the exact steps that transformed my business so that you can do the same without all the pain, the heartache, and the hard work. I can share my frameworks. I can share my processes, procedures, and strategies with all of you, so that you can jump straight in and put it into action.

-Kylie Walker

We explore:

How to Fix the Foundations in Your Business for Growth
How you can make the ultimate shift from feeling stressed, overwhelmed, and working in chaos, to feeling in control and confident, securing new lead
Onboarding new team members and how to set them up for success
Lease and Lease Renewals processes to support you to reach your goals
Onboarding new tenants and how to put yourself in their shoes when creating processes
My personal system and process I use for routine inspections and the importance of not rescheduling the inspections
Tech and software to support you with your foundations
Checking your website analytics and social platforms for visibility

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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This is a special episode where I share an insight into one of my training sessions

I explain the process of creating an engaging property management offer that prospective clients will find hard to refuse. I was inspired largely by a book I read called A Hundred Million Dollar Offers by Alex Hermosi. He went from being broke to generating millions of dollars through health and fitness through creating a health and fitness industry offer.

I believe our goal is to help property investors increase their wealth and status through property investing. As property managers, we save them money. Stress time and give them peace of mind so that they can become the envy of family and friends who are struggling with property management nightmares so they can create wealth for generations to come so that they can have peace of mind that everything to do with their investment is taken care of. -Kylie Walker

We explore:

What is an offer and the importance of crafting a Property Management offer
The journey to creating a successful business offer and what to look for
How to to work out your market and their purchasing power
The power of niches in Property Management
How to create and communicate value in your offer
Identifying your client's dream outcome for a successful offer
How to look at what your ideal clients problems and limiting beliefs are
How to define your solutions to create your offer and identify ones that are of the highest value to your client

Kylie’s Resources:

Done For You Socials Link: https://courses.thatpropertymum.com.au/doneforyousocials

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Have you been affected by stress or experienced anxiety in your life or in the workplace?

In this open and illuminating conversation from one of my previous masterclasses, I chat with Mark Goudie from 'A Conscious State'. Mark illuminates the path of healing for numerous individuals grappling with trauma. His innate gift for fostering self-awareness and nurturing effective communication has empowered countless souls to embark on transformative journeys of inner growth.

The more stressed we are, the more stressed we become. Our behaviors actually create more stress with actions, which actually affect our bodies in a way that creates more stress. So, it's really interesting in a way that, human nature, we actually are creating a lot of that stress ourselves, with no real clear plan on how to resolve that stress. - Mark Goudie

We explore:

Mark's personal journey with deep stress and anxiety throughout his career, how it has affected his life and the personal growth he has gone through
How deep stress triggered him to explore stress management and create his business
Understanding stress and its impact and how stress can form in many different ways
Stress in Property Management and how to incorporate a stress plan
How stress can impact our bodies
Stress relief exercise to support you working out what the background stress is

Connect with Mark Goudie:

https://aconsciousstate.com/

https://aconsciousstate.com/pages/shifting-states-3-day-retreat

https://aconsciousstate.com/pages/contact

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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What is rent roll due diligence and why is it important?

In this episode we chat with Tarsi Hynes who is an expert in Due Diligence and has worked in the real estate industry in all capacities for nearly a quarter of a century, Tarsi is privileged to have been behind the scenes of thousands of businesses. And she gets a thrill from seeing her clients achieve their goals in real estate. Whether that’s exponential growth brought on by obtaining a high-quality rent roll or better understanding the saleable value of their own portfolio, she’s here for that outcome.

Due diligence is a way of actually finding everything and making sure that you are compliant, that you are adhering to legislation, and that you can also have confident discussions with your property management team to see where they actually need support -Tarsi Hynes

We explore:

Tarsi’s life at the moment and what’s currently happening inside her business
Understanding Rent Roll diligence and its importance in the industry
The Impact of Rent Roll Due Diligence in Real Estate
The Portfolio Optimization Due Diligence Blueprint Course
How to Make Your Rent Roll More Profitable

Connect with Tarsi Hynes

https://thetarsiway.com/

https://affluent.thetarsiway.com/thetarsiway

0420 909 940

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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We can all go through life’s challenges but it’s how you choose to show up after the hard times that can define you and our guest Hayley Mitchell is a testament to that!

Hayley is an industry legend who has built a successful career working in all facets of Property Management including owning her own business. She is a fully licensed Estate Agent and has won numerous awards including REIV Property Manager of the year twice, and was named one of Elite Agents top 50 Industry influencers in 2017, 2018, 2019 & 2022. She now shares her knowledge with others through her training and Events Company – MitchellPT as well as running BnB Property Managers. Hayley has three Airbnb’s of her own so you are in great hands with Hayley’s experience and knowledge.

I would suggest practicing on yourself or a really, really good client because you don't want to go in and get 10 properties and stuff it up - Hayley Mitchell

We explore:

Hayley’s recent life update being a single mum and managing her business

How Hayley pivoted to start into the Airbnb industry
The process and steps to take if you would like to add Airbnb’s to your portfolio and the day to day tasks
An insight into the income you can achieve by managing Airbnb’s
Hayley’s growth plan and how she will add more to her portfolio with the right clients
Hayley’s trainings and courses on how to start Airbnb management
Events that she has coming up in 2024

Connect with Hayley:

https://www.bnbpm.au/

https://mitchellpt.au/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Do you know the difference between a workflow and a process?

In this episode, we are going to geek out and talk about Workflow and Property Management software. Our special guest Brock Fisher is currently the Executive Manager of Industry and Partnerships at the Property Management software company Kolmeo and he shares some game-changing tactics that can help with efficiency in your business and with clients and how to save time.

So often people move into a management role, and they're just intent on finding anything that anyone's doing incorrectly and correcting it, and they don't actually look for the moments to give praise. And I think that's actually a much more powerful way to lead and to build rapport with your team.

- Brock Fisher

We explore:

Brock's journey and how he started in Property Management space and how he felt about being around a lot of feminine energy
Workflow and the processes you use in your business from the different trigger points, key contacts, customer experiences, lease renewals, tenant workflows and more
How to get started and implement Workflow into your business
Kolmeos journey and how it’s different to other software and platforms
Personal development tools that Brock has found impactful for himself, business and team

Connect with Brock:

https://kolmeo.com/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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In this episode I share with you an insight into my business reflections for this year and strategies to plan ahead for 2024 and why I believe setting goals is so powerful

Without a plan everything can go sideways - Kylie Walker

We explore:

Reflecting on what worked and what didn’t work this year
How goal setting is a powerful process and how I set myself up for 2024
Work and life goals and what action steps you need to take to achieve them
Marketing goals and content planning for your business
Why a budget is important for your business

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Has your year turned out different to what you expected?

In this episode I share with you some of the powerful lessons I’ve learnt this year along with personal growth that I’ve encountered along the way

This year's mantra: I’ve just got to get through it - Kylie Walker

We explore:

Reflections of my year in business
How my rent roll sale pulled out and I had to go back into my property management business
How I was flexible and pivoted across my 3 businesses
How I showed up at a speaking event despite my fear and anxiety leading up to it and how I developed the courage to move forward
How digital marketing is the key for growing our businesses
How personal development is ongoing and the importance of having a toolkit to move through challenges
How stepping away from your business for a break is invaluable

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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If you’re thinking about planning your growth strategies for the next year then this episode is for you!

Growth is something we all want and at different times we all get stuck with it. When starting out it can be especially hard thinking about how to bring in more management which can lead to stress or doubting yourself.

In this episode, we speak with Nicki Smith who is a self-managing landlord and property investor who helps other landlords ensure all aspects of property and tenant management are completed to the highest level and ensure compliance with the RTA and Healthy Homes Act.

So one of the things that I do the most is care about my tenants and I provide them with a house manual. So when they move in, I walk through with the entry inspection, but I not only inspect the home, I've talked them through the home to say, this is where you turn off the water mains in case there's a flood or a water leak - Nicki Smith

We explore:

How she got into the Real Estate industry and became a property investor
Her inspirational experiences and the momentum she has experienced in her business from winning her award
Her growth strategies to support you with growth in business
Her work life balance with her family and in business
How she has used a coach to help her with her health and support her with various life elements

Connect with Nicki

https://www.rpmrental.co.nz/

https://www.instagram.com/investor_property_manager/

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Have you wanted to start your own property management business and learn how best to support your team?

Or perhaps you’ve been holding back from taking the leap due to fear or experiencing imposter syndrome?

In this episode, we speak with Skye Bartlett who is a Licensed Estate Agent and is experienced in all facets of the property management industry. She brings to the position of CEO, Director and Senior Property Manager, over 15 years’ experience and an incredible enthusiasm for property management. Skye is dedicated to managing your major assets to maximise your asset security and investment return.

Ask your Property Managers what they need and what can the people in your office do to help them - Skye Bartlett

We explore:

Skye’’s journey and how she got started in the industry
Changes she has seen in the industry with technology and processes over the years
How she juggles her business and family life as a single mum
How she went from being introverted to showing up on her social media
The benefits she has found from posting on her socials
Ways that you could be looking after your property managers better and how this is essential in the business
Her belief in Podcasts and conferences to help support her grow and continually learn

Connect with Skye:

https://debonairpm.com.au/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Kolmeo: https://kolmeo.com/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Health and Wellness don’t usually go hand in hand with Property Management. Usually you hear that someone is stressed, burnout or wanting to leave the industry.

But what if I told you there was a Real Estate business that has created a health and wellness role in their business and created conversations around it!

In this episode, we speak with Michelle Evans from Stone Real Estate who has more than 20 years of experience investing in property and she understands how vital it is for agents to operate with the utmost respect for clients and their properties. In her role as Health and Wellness Director, Michelle provides in-house support for the Stone Coomera team and keeps a close eye on the health and wellness of the business in its entirety.

Learn, keep being open to new personal development and be aware of what’s going on in your team.

- Michelle Evans

We explore:

Michelle’s journey and how she got started in the industry
How she shares health and wellness in her Real Estate business
How she meets with her staff once a month and goes through the 7 areas of life
The 7 areas of life and how it supports you if they are all in balance
How to implement health and wellness into your business without it costing a fortune
The transformations she has seen inside her business since becoming the Health and Wellness Director
How she transitioned from a home school mum into a busy Real Estate business
The issues and challenges she sees in the wider community who may not be implementing the health and wellness element

Connect with Michelle:

https://www.stonerealestate.com.au/stone-coomera/meet-team/michelle-evans/

https://www.instagram.com/stonecoomera/

https://www.facebook.com/stonecoomerapm

Kylie’s Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Episode #87 Villi Tosi

Looking for new quality clients?

Or perhaps you may be looking to learn more about unique business models and strategies that might be a good fit for you to implement?

In this episode we speak with Villi Tosi who established Homely Property Management through the desire to provide a unique and tailored service to property investors. He is passionate about property management and not only provides advice to new investors, but assists and supports large investors to achieve their property investment goals.

Learn, reach out to people and align yourself with a mentor. Whether it's in the same industry or just someone that can inspire you to do something a little bit differently I think that's really key. - Villi Tosi

We explore:

Some of the successes Villi is currently experiencing in his business
His approach in business and unique business model quality over quantity
How understanding the value of a property is key as opposed to just taking on any property
How having the right structure is beneficial for your staff and business
How he believes personal development is vital in the industry and his process around compounding time

Connect with Villi:

https://homely.nz/

https://www.facebook.com/homelypropertymanagementmanawatu

https://www.instagram.com/homelypropertymanagement/

https://www.linkedin.com/in/villi-tosi-3043b614a/?originalSubdomain=nz

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Do you listen to your body?

Our bodies are constantly trying to send us messages whether that’s the feeling of our gut instinct, a tension headache or maybe your back and shoulders are sore because you’ve been spending too much time at the computer. And yet we just keep pushing through and ignoring those signs that something’s not right.

In this episode we speak with Jodie Fraser who nearly lost her life because she pushed through the signs her body was telling her.

Jodie is a Founder and CEO, Multi-award winning residential block management specialist and consultant, maintaining safe, attractive homes for clients and residents. Passionate entrepreneur putting people first.

Working on your mindset is definitely the biggest advice that I could probably give. You can do all of the healthy things to keep your body the way that you need it to be. But if your mind is constant, there's no way that you can switch off or do something 30 minutes a day that you really enjoy and that you love, then it’s learning to have that volume button - Jodie Fraser

We explore:

Jodie’s journey and how she became a residential block management specialist
Her health journey, how she nearly lost her life and how she was hospitalised
The health signs she was ignoring before her burnout and diagnosis
The transformations she experienced post her burnout journey and the things she incorporated to help her on her healing journey
How looking after your mindset is key
How she overcame her fears and limiting beliefs with starting her own business

Connect with Jodie:

https://www.fraserallenem.co.uk/

https://www.linkedin.com/in/jodie-fraser-795716159/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Imagine having all the HR and administration resources at your fingertips and knowing that they are all compliant with legislation as well

Whether you’re a seasoned business owner looking to streamline your operations or just starting out and wondering how you’re going to navigate the world of HR and administration this episode is for you.

We speak with Julie Davis - your catalyst for Transformation. Julie stands as a beaconof transformation and empowerment, the driving force behind the company. Julie has been helping reshape the way individuals and businesses unlock their boundless potential for over three decades. With a fervent commitment to fostering growth and driving change, Julie Davis is not just a name; she's a force of nature, a trailblazer in coaching and workforce transformation.

I think what it comes down to fundamentally is having the right people in the right seats with the right tools. And the right support - Julie Davis

We explore:

Julie’s journey and how she got started in her industry
Solutions that Julie has implemented that can support business owners to set up for success, training and recruitment process
The framework that “Love Your Business” provides and the tools and resources that help your business
The three fundamental things that Julie recommends that are key for recruitment

Connect with Julie:

https://www.juliedavis.com.au/

https://www.juliedavis.com.au/love-your-business

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Are you continuously chasing payments or having trouble getting your tenants to pay their rent?

Do you have issues with the clearance of payments from tenants?

In this episode we speak with James Stewart the Product Manager from Rentpay - a rental payments app which can help you manage your finances.

The things and the strengths that got you to where you are, they're ultimately going to be the things that are going to get you to where you want to be. And while it's important to know your weaknesses I think it's important to play to your strengths and focus on the things that you're good at- - James Stewart

We explore:

James’ background and how he got started in the business
The benefits of Rentpay and how helps takes the load off a property manager and save them time
How Rentpay helps to smooth cash flow and schedule rental payments when it suits you
The benefits of Rentpay for tenants and the flexibility of payments
How to set up Rentpay for your business, the onboarding process and how to get tenants to change over

Connect with James:

https://www.rentpay.com.au/

https://www.facebook.com/rentpayau

https://www.instagram.com/rentpayau/

jamess@rent.com.au

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Have you been thinking about starting your own Property Management business?

Have you been weighing up the pros and cons, the financials but the fear then seems to take over?

Are you ready to embrace the fear and stop listening to the negative voices?

In this episode we speak with Krista Going from Star Realty. Star Realty was born from Krista’s passion to deliver top quality service to landlords, focusing on their needs as a priority, not an afterthought and she shares with us how she let go of the fear and just went for it in her business.

The biggest thing for me is I wanted people to feel that connection, that responsibility and that place where they could come and feel like their property was actually being valued and cared for - - Krista Going

We explore:

How Krista got into the Property Management industry
How she juggles it all with business and being a mum to 4 kids
How she went from doing a real estate course to now running her own successful business and, the only female auctioneer on the Darling Downs.
How she shifted her mindset from negative thinking and being fearful to backing herself to go out on her own
The challenges she has faced and what did to overcome them
The beings things she has implemented in her business and can’t live without

Connect with Krista:

https://starrealtyqld.com/

https://www.facebook.com/starrealtyqld

https://www.instagram.com/star_realty_qld/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Burnout is very real in the property management industry, it can feel impossible to balance work and home life along with showing up authentically on your Social Media.

If you don’t have the correct tools in place, your body can eventually shut down.

In this episode we speak with, Kenslee Oxley who is passionate about all things Real Estate andhas been in the industry for over a decade

It's really important in property management to rethink about that positive mindset and taking that mental load off - Kenslee Oxley

We explore:

Kenslee’s journey into the property space as a career
The mental weight that comes with property management and running household combined
How she asked her employer to have more life balance so she could be still be with her family
Practices and tools she put in place to support her be in flow at work and at home
How she integrates self care and how she lives the mindset of it’s all about she feels, not what she looks like
How prioritising your health can lead to personal and professional satisfaction and happiness
The changes she has seen on social media and how she believes in authenticity

Connect with Kenslee:

https://www.instagram.com/theocdpm/?hl=en

https://www.linkedin.com/in/kenslee-oxley-8b42791a2/?originalSubdomain=au

https://www.facebook.com/kenslee.bartlett/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

RentPay - https://www.rentpay.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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It is known that fewer than 1 in 5 people use any sort of formal time management system.

People rely on pinned emails in their inbox, a few dozen sticky notes, a messy day planner or any number of self designed systems to help keep them on track - sound familiar?

In this episode we have a special guest, Darren Hunter who is anational and international property management trainer, expert and leading industry authority in fees and overcoming fee discounting. A consultant and trainer now for over 11 years, Darren has previously worked as the state (network) property manager with one of Australia’s most respected real estate brands – recruiting, training, implementing policies and procedures and managing 28 property managers in 18 regional offices over South Australia and the Northern Territory. In 2006 he wrote the national property management policies and procedures for the third largest rent roll in Australia.

It’s all about effectively managing the most effective and efficient way with your tasks within the timeframe you have - Darren Hunter

We explore:

Darren’s journey and how he got started
Darren’s perspective on time management and how it’s about effectively managing the most effective and efficient way
How to manage those tasks on your to do list and how to speed up our accuracy
Practical tips you can use to help stop interruptions and remove distractions in your workplace environment

Connect with Darren:

https://inspiredgrowthtraining.com/

https://www.masteryourtimesecrets.com/order-5891969916811705145361692440229921

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Have you experienced situations that may be challenging, where you feel like giving up or don’t want to get out of bed?

Don’t worry I’ve been there! And with the right tools and support there are ways to assist you to get back your confidence and back on track in life and in business.

In this episode we have a special guest, Anna Baylis who is a Mind Body Coach, Speaker and Olympian. She is an accredited Life Coach who is passionate about helping you achieve your own personal life, health and fitness goals and to become the best version of yourself.

“If you want to make a change it’s about going into that internal world” - Anna Baylis

We explore:

Anna’s journey as an Olympian and Commonwealth Games athlete
Her experience with having a strong mindset to achieve your goals
How we can eradicate limiting beliefs and heal blocked energies that may be holding you back from living the life you love
How she went through an emotional trauma journey and how she got her confidence back to be her authentic self
Practical tools to help you start the inner journey to healing yourself

Connect with Anna:

https://www.facebook.com/annabaylislifecoach

annabaylismindbodycoach

https://www.linkedin.com/in/anna-baylis-a58564114/

https://www.annabaylis.com.au/m-o-v-e/

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

View Details

One of the hottest topics globally right now, which is AI or artificial intelligence and everywhere you turn, someone is talking about it. So today I'm going to join that growing trend and we're diving head first into the world of AI tools that are reshaping the landscape of property management and real estate.

Whether you're a property manager, BDM or business owner, or simply curious about the latest tech trends in real estate. This episode is tailored just for you. To set the stage, let's explore the current state of AI in property management and real estate.

“The key is to keep adopting and learning and growing and making it part of your business. To remain adaptable and embrace the ever evolving world of technology in real estate” - Kylie Walker

We explore:

What is AI and how it works
How I use AI in my property management business
The top AI tools I recommend and I’ve found extremely helpful
How AI tools that are setting the new standards and creating waves in the industry
How to use AI in your content, emails, marketing and property listings

Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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New to digital marketing and feeling overwhelmed or fearful of putting yourself out in the online world?

Or are you in the digital world already but want to increase your reach across your social platforms so you and your marketing get seen?

In this episode we chat to Daniel Streek who is the Chief Revenue Officer of Realty Media Group. Daniel works with Real Estate Agencies across Australia to deliver value through marketing and technology.

“I'm a personal believer that every property, no matter what market, what condition, within that first two to three weeks, there should be opportunity for an owner to sell”-- Daniel Streek

We explore:

Daniel’s journey from Real Estate into digital marketing
How to create your personal brand with credibility in the digital space
Daniel’s recommended tools for getting started with digital marketing and to help build your profile
How to use the right technology to support you to automate your processes and systems in your property business
How Realty Ads can help your reach with your listings and for those using the platform
The products and services Daniel provides to help satisfy the interest of property

Connect with Daniel:

https://www.realtyads.io/

https://realty.pipedrive.com/scheduler/kqGeQbtl/realty-ads-demo-with-dan-streek

https://www.linkedin.com/in/danielstreek/?originalSubdomain=au

Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Ever wondered what essential steps you should incorporate when starting your property management business?

Or perhaps you’ve started and wish you had some sort of guided checklist to help you save time, be organised and avoid unnecessary stress in your journey?

We have a special episode lined up for all you property management superstars out there!

If you’re considering or have just started your property management business, this episode is tailor made for you! We’ll be diving into the five crucial steps that I wish I had taken before embarking on my own property management journey.

“Do the mindset work and let go of those limited self beliefs. Your business won’t grow to the next level until you do” - Kylie Walker

We explore:

Some of the mistakes I made earlier on in my journey and how you can avoid them
How to define your ideal client and your niche
Building solid legal structures and foundations
Setting up systems and processes to ensure efficiency in your business
The power of having an online presence and how this supports our business growth
Cultivating relationships and networking

Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn -

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There’s currently over 200 social media platforms, so how do you know which is the right one you should be on?

When it comes to working out which of those platforms you should be on, this all comes down to knowing who your ideal client is and where they're likely to be hanging out online. then putting an intentional content plan in place to engage with that particular client audience.

In this episode of The Property Management Podcast I’m going to share with you a presentation I did at a recent property management conference called the PPM Conference on the Gold Coast and the topic is based on digital marketing and making social media your superpower.

“I have a simple framework. I call it the three pillars of content and all of your content comes under these three pillars. People. Property and Personality - Kylie Walker

We explore:

My journey at the start and my experience with social media and speaking
How I built my business and my confidence to get back into sharing and speaking on social media
How to say goodbye to feeling stuck with creating content to posting consistently
How you can build trust with your content, show social proof and hook in potential clients with your social media
How to be seen as the go to expert property manager and all you need to to get started to grow your audience
The formula I use to plan, create and schedule content and recommended scheduling tools
Questions to support you in identifying your ideal client
The type of content you should be posting across your social media platforms
My simple framework: The three pillars of content (People, Property and Personality)
How to write your social media captions
The amount of times you should post your content per day
How to repurpose your content

Resources

3 Month Social Media Content Calendar for Property Managers: 3 Month Content Calendar

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn - https://www.linkedin.com/in/kylie-wal...

YouTube - / @thatpropertymum

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Being in the property management industry there is always a to do list!

Without having the right support in your business you could spend hours on certain tasks which doesn’t allow room for you to focus on other areas of your business. So what type of support can you outsource so you can take back your time?

In this episode of The Property Management Podcast I chat to Shannon Welch who is the owner of Property Assist and provides outsourcing services with Property Condition Reports, Final Bond Inspections, Routine Inspections and everything in between.

Shannon has been in the industry since 2006 excelling in all areas relating to Property Management. Shannon continues to complete her CPD requirements each year and after completing her Diploma in Property Services, she was awarded her Triennial in 2019. This has allowed Property Assist to uphold their incredible reputation within the industry and continue to be the only large scale outsourcing company in Perth to be run by a Licensed Agent. You can be rest assured that all reports produced by Property Assist are compliant, while upholding this certification.

“Use our time to save yours” - Shannon

We explore:

How outsourcing can save you time
How Shannon started what she is doing now and her journey in Property Management
How she juggles the business and being a mum
How outsourcing can help create better performing property managers
The types of tasks you can outsource in property management
How freeing up your time can allow you to focus on building relationships

Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Shannon:

Website: https://propertyassistwa.com.au/

Facebook: https://www.facebook.com/ShannonwelchPM/

Instagram: https://www.instagram.com/shannonwelch_/

Connect with Kylie:

Instagram -...

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Would you like to build strong relationships that lead to opportunities?

Would you like to learn different strategies that you can start incorporating into your business today that help create positive growth and impact?

I’m so excited to dive into this episode of The Property Management Podcast where I share how I’ve cultivated connections over the years that’s led to business partnerships, business growth and why nurturing relationships is a crucial aspect of your business.

“ You need to show genuine care. You need to actively listen and understand their needs. Authenticity builds trust and lays the foundation for long term partnerships” - Kylie Walker

We explore:

Different strategies and insights to help you build strong relationships
How different relationships can fuel the growth of your property management business
How to add value into your relationships and build genuine connections
Experiences I’ve had over the years that have created positive relationships and business partnerships
The power of referrals

Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group - https://web.facebook.com/groups/prope…

Pinterest - https://www.pinterest.com/kyliewalker/

LinkedIn -

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Would you like to learn and incorporate practical tools to help you to BDM like a boss in your industry?

In this episode of The Property Management Podcast, Sarah Cincotta joins us to discuss how she embraced becoming a Business Development Manager and how she discovered her leverage in the market.

Sarah is a leading Business Development Manager in the Real Estate Industry, and realised there was a flaw with the stereotype. Business Development Managers are not sales agents, they specialise in building long term relationships with many different people. Her success within the industry came from being “in the trenches”. Sarah came to learn the standard of being a BDM in the industry was outdated and with poor practises. RISE was born to directly impact the lives of other BDM’s and the outdated stigma of what the industry thinks a BDM is, and set a new era for these Relationship Managers.

We explore:

How Sarah started as a Property Manager and then came to be a BDM
How to get consistent lead generation happening
How to meet your goals, KPI’s and targets
How to embody mindset shifts and overcome challenges in the market
How to become resilient and consistent as a BDM
Sarah’s best tips for anyone that's maybe struggling in growing their profile or getting management
An overview of Sarah’s program RISE and it’s key foundations

Resources

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Sarah:

https://www.risewithsarahcincotta.com.au/

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I am so excited for you to meet our guest Michelle Williams . She has her own Property Management in Launceston: “At Home Rentals” and a vast experience in all areas of residential property investments and personal development.. This has allowed her to understand the needs of her clients at all levels and provided the foundation for creating and sustaining a highly successful property management business.

In this episode we explore:

Personal development and planning and how it helps you set out what you want to achieve
Setting up your business for long term sustainability and growing organically
How networking and attending conferences can support you with expanding your knowledge and opportunities for success
The importance of continuing to develop different skill sets in your business

Resources

PPM Conference: https://ppmgroup.com.au/ppm-conference/speakers-program

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com

Make Maintenance Your Superpower with Tapi - www.tapi.com.au (Mention That Property Mum and receive one month free on Tapi)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Michelle:

https://athomerentals.com.au/

https://www.facebook.com/homepropertymanagementsolutions

https://www.instagram.com/homelaunceston/

Connect with Kylie

Instagram - https://www.instagram.com/thatpropert...

Website - https://www.thatpropertymum.com.au/

Facebook - https://web.facebook.com/thatpropertymum

Facebook Group -...

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81% of the population are on social media right now, and over 50% of social media use social media to research products before making a purchase. This highlights the importance of having a strong social media presence for businesses.

In this episode we dive into reasons why you should consider using social media for your business:

Social Media can reduce your overall marketing costs
You can get to know your customer’s personality and provide improved customer service
You can show your business’ personality and behind the scenes information
Build loyalty and trust allowing your customers to share their stories about their experience with your small business on social media.
Reasons why you should consider using social media for your business
The social platforms we recommend you be on
The platforms we find are getting the best results at the moment
The types of content to be creating and sharing
The tools we recommend to improve your socials

Resources

Done For You Reels: https://www.instagram.com/doneforyousocials_/

Reels Freebie:

https://courses.thatpropertymum.com.au/dfysreelsfreebie?fbclid=PAAabBrJX0llfMCKWBnsAI2rTGAghEHNNkBYYTfUuqCCqETWEERPN8CpXAOU4_aem_th_Aa2zRZ2aj_aRzU927UA4sug9T0wNZHWpzxEa9SAwDcfNwTx6L_iCVRU0-jVQX8W3Sc55FVvyVj_OdHiOikxK6QmWrdHlQ-niw6o8RsEQxFa9Lg

30 Days Free Social Media Management: https://courses.thatpropertymum.com.au/onemonthfreesocialmediamanagement

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

The Tarsi Way - https://thetarsiway.com

Make Maintenance Your Superpower with Tapi - www.tapi.com.au (Mention That Property Mum and receive one month free on Tapi)

PMVA - https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-demo/ (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Kylie

Instagram -

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Have you experienced a negative body image journey, with that inner mean girl telling you you’re not enough?

In This Episode of the Property Management Podcast I talk about something that’s been on my mind for the past 50 years. And if you are a woman, chances are, it's been on yours pretty much since the day you were old enough to have memories too. And that is the topic of body image.

It is something that is either celebrated or haunts many women, regardless of age, ethnicity, or social status. I want to share with you what I have learned about body image from my family, from the media, and from my peers.

We dive into:

The captivating topic of body image
The impact of societal influencers, personal struggles and the need for a mindset shift
The importance of prioritsing overall health, self care, and embracing a positive body image

Tune in and share this episode with others who may resonate with its message!

“It's about my health journey. How healthy is my mind, my body and soul? Because without those. I'm not happy. I'm not able to hang out and be active with my kids. I'm not showing up as the leader, friend, mother, daughter, sister that I want to be” - Kylie Walker

Resources:

The Tarsi Way - https://thetarsiway.com/

Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)

PMVA -https://www.pmva.com.au/

Inspection Express - https://ipropertyexpress.com/book-a-d... (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropert...

Website -

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What are you selling to your clients? If you want more people to buy your products or services, you must craft an offer your clients have to say YES to. Because of that, you must implement proven strategies to make your offers irresistible to your customers.

In this episode of The Property Management Podcast, Kylie walks you through creating your valuable offer. This episode is from a workshop she presented with pointers from the book $100M Offers by Alex Hormozi. The book teaches business owners how to create offers that sell while charging higher prices at the same time. Alex Hormozi says we can provide more value to our clients or customers by making an offer that uniquely solves ALL the obstacles in the way of their true desire.

If you want to learn how to craft an irresistible offer, get ready to discover lessons from the book and Kylie's experience as she shares her offer formula. So grab a pen and paper and tune in to this episode!

“Our goal is not to create desire but to channel that desire through our offer.”

- Kylie Walker

In This Episode:

Let's do the math: What can your offer bring in?
What is an offer?
What makes you and your offer stand out from the competition?
Step #1: Know Your Market - Four things to look for when considering your ideal market
Step #2: Know Your Worth - Understanding price to value discrepancy
Step #3: Create Your Offer - What is your ideal client looking for? What is their dream outcome? What solutions can you offer?
Bonus tips for crafting an irresistible offer
And more!!!

Resources:

$100M Offers by Alex Hormozi - https://www.amazon.com/100M-Offers-People-Stupid-Saying/dp/1737475715
That Property Mum Podcast Episode: Building a Reputation in Your Core Area – Consistency Is Key With Shelley Bays - https://www.thatpropertymum.com.au/building-a-reputation-in-your-core-area-consistency-is-key-with-shelley-bays/
Property Management Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
That Property Mum Courses - https://www.thatpropertymum.com.au/courses/
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes -

$100M Offers: How To Make Offers So Good People Feel Stupid Saying No

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Imagine your accountant telling you that you made one million dollars in revenue. You check your bank statements and think there must be something wrong. Your balance is not even enough to cover your taxes. Where did all the money go?

In this episode of The Property Management Podcast, Profit First Professional Amy Bett joins Kylie Walker to discuss this sensitive topic that worries many businesses—cash flow and profitability. As a Profit First Professional, Amy discovered the only two numbers that matter in business and the formula for achieving financial freedom. She shares a fantastic daily practice you'll absolutely love!

Amy is dedicated to helping small business owners transform their financial position and reclaim control of their lives. With over 200 successful students in her Money Mastery online program, she guides entrepreneurs in setting up strong financial foundations, enhancing visibility, and breaking free from trading time for money. Amy also hosts the Lady Without Limits podcast and is the co-founder of Drink Melo.

If you're ready to take control of your finances, build a thriving business, and achieve financial freedom, take a listen!

“Our mindset really determines how we feel and the actions that we take. If we decide to foster an abundant positive money mindset, guess what? We're going to attract more money into our lives, and we're going to put ourselves in situations where we can attract more money.”

- Amy Bett

In This Episode:

Meet Amy Bett, Profit First Professional and Lady Without Limits
How Amy juggled starting a business while caring for her kids and her sick husband
What is the Profit First Method?
How can business owners get in control of their cash flow?
Why do business owners struggle with managing their money?
What will you learn from Amy's Profit First Program?
How do you manage your cash flow if it's not enough to cover your expenses? What does discipline and mindset have to do with it?
What accountants and financial advisors are not telling you
How can we develop our money mindset? Amy shares a powerful daily practice that helps you improve your mindset to attract the things you want
What does “revenue is not profit” mean, and why is making more money not the answer to your financial problem?
How to overcome the fear of starting a new business
Amy's recommended resources for personal development

And more!!!

Resources:

Russell Brunson's Books (DotCom Secrets, Expert Secrets, Traffic Secrets) - https://www.russellbrunson.com/russells-books
Money Mastery for Business Owners - https://amybett.com/money-mastery
Profit First by Mike Michalowicz - https://mikemichalowicz.com/profit-first/
Property Management Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of...

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Time is your most valuable resource when running your business and your household. But when you're just starting, you tend to take on most of the operational tasks, and before you know it, you end up exhausted at the end of the day with little progress on your to-do list. You wish the days were longer.

Everyone wants to have more time to do more things, yet we only have 24 hours a day. So how can you manage your time for better productivity? Today's guest has valuable tips for you.

In this episode of The Property Management Podcast, Kylie chats with Lisa G, founder and coach at The Business Chick. This company helps business owners streamline their processes to make a profitable, healthy business. Lisa is an expert at identifying operational gaps and offering solutions that address wasted time and money.

If you want to learn how to manage your time effectively and get more things done, take a listen!

“We can create change. It doesn't have to be a mindset of lack in your industry. It can be fun and abundance.”

- Lisa G

In This Episode:

Who is Lisa, and what does she do?
The number one thing that makes a difference in managing your time
Strategies to manage your time for better productivity (The 4-Quadrants, time-blocking, setting boundaries, discipline)
How Lisa helps property managers and business owners streamline their processes and grow their businesses
Shifting your mindset to get more things done without overwhelm
Lisa's recommended resources for personal development

And more!!!

Resources:

The Eisenhower Matrix: The 4-Quadrants of Time Management - https://www.eisenhower.me/eisenhower-matrix/
Property Management Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Lisa:

Website - https://www.thebusinesschick.com.au/
LinkedIn -

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While people say you shouldn't be concerned about what others think, building a good reputation is essential to growing your business. Today, we have to think about our reputation more than we did in the past. Not only do we have to worry about how we present ourselves in our community, but we also have to be aware of how we come across online. The best way to manage your reputation is to create a great impression in real life and then leverage that work to create a strong reputation online. So how do you build a positive reputation?

In this episode of The Property Management Podcast, Kylie asks Shelley Bays to share how she built a reputation in her community through genuine, caring, and supportive actions and how her reputation became the key to growing her property management business.

Shelley's dynamic personality brings a unique spark to the industry and her local community. She is actively involved in her local sporting club, supporting young women and building their confidence through coaching, mentoring, and being a good role model.

As the Director - Licensee In Charge at Plan A Property Group, Shelley exceeds client expectations by providing a comprehensive service. Her tenacity, dependability, and passion for delivering excellent results for her clients have made Shelley one of the youngest female Agency Directors in the Eastern Suburbs of Sydney.

Tune in for excellent tips on differentiating yourself from your competition and building a fantastic reputation, as Shelley did.

“If you're doing a good job, people are going to refer you. If you're not doing a good job and they're not happy, they're not going to pass your details on. So it's just about building that reputation and, like you said, being genuine, caring, supporting.”

- Shelley Bays

In This Episode:

How Shelley started in property management
Finding your point of difference and building a reputation in your core area
Organic and community-based activities that can help you get known as a genuine and caring person (and not someone who just wants recognition)
How to balance doing all the work and being the face of the business
Shelley's best advice for those thinking of starting a business
Recommended resources for personal and mindset development

And more!!!

Resources:

Property Management Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express -

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Among the many tasks property managers do, inspections are one of the most arduous and time-consuming jobs. Some property managers do them well, and some need help. But now, there are no more excuses, especially when you take advantage of Inspection Express. So how can it help you save hours of time on your inspections?

In this episode of The Property Management Podcast, Kylie shares this game-changing software solution designed to help you work more efficiently and streamline your property inspection process. Over 20,000 property managers across three countries are currently using this software. To explain more about this new tool, Kylie invited Kelly Dickens into the show. Kelly is the Head of Sales and Partnerships at iProperty Express, a software solutions company that provides innovative and time-saving property inspection software.

It's time to take your property inspections and customer experience to the next level, so take a listen!

“We're all about saving property managers time and also offering them that high level of service that they can be providing to their landlords and tenants.”

- Kelly Dickens

In This Episode:

How Kelly Dickens got into the property management industry
Kelly talks about a new inspection software that helps property managers provide next-level customer experience
What products does Inspection Express offer, and how do these solutions add more value compared to what property managers get from their existing providers?
What is the cost associated with subscribing to these innovative software solutions?
Kelly's recommended resources for personal development

And more!!!

Resources:

Property Management Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form (Mention The Property Management Podcast and get 50% off the cost of your 360-degree tech)

Connect with Kelly Dickens and Inspection Express:

Website - https://ipropertyexpress.com/
LinkedIn - https://www.linkedin.com/in/kelly-dickens-6671706b/
Facebook -

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Do you want to start your own property management business but need more capital? The truth is, you don't need a lot of money to get the business going. You can start your own property management company with just a small investment and creative growth-building strategies that you can do with a limited budget.

In this episode of The Property Management Podcast, Sophie Anapliotis joins Kylie to discuss what it's like to start and grow a property management business. Sophie is the Director of Property Management at Real Estate Geelong. She joins the REG team after a decade of specialising in Property Management and Relationship Management Consulting, which has shaped the unique client experience she provides to Landlords and Renters today.

Tune in to learn more about launching a successful property management company and building a sustainable growth model.

“In starting business, you don't have a pipeline. And to build a pipeline, especially when you don't have a client base or you're not connected with a larger agency that's just creating new opportunities, that's the part that I needed to work on to make sure that there was sustainable amount of leads that were coming in to be able to nurture growth over time.”

- Sophie Anapliotis

In This Episode:

Sophie's background and how she got into property management
What is starting your own business like, and how much capital do you need?
How do you grow your business with a limited marketing budget? Sophie talks about the Investor Education Model as a critical differentiator in attracting clients
What does it take to build a sustainable growth model?
How systems and technology enhance the property management business
Sophie's recommended resources for personal development

And more!!!

Resources:

Property Management Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form

Connect with Sophie Anapliotis:

Website - https://www.realestate-geelong.com.au/agent-profile?agent_id=15068
LinkedIn -

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How do you juggle life's challenges with the essential need for self-care? Although prioritising self-care may sound like common sense, especially if you want to live longer, it’s often the first thing to go when navigating your busy life.

With many things to attend to and a family to care for, you often feel guilty about putting yourself first. But the truth is that self-care is not selfish. On the contrary, when you practice self-care, you are better positioned to be there for the people around you.

In this episode of The Property Management Podcast, Kylie chats with Susanne Ridolfi. She is an Energy Healer and the author of My Body & Me.

Stick around to get inspiration to reclaim your health and start to thrive in life, as every woman deserves!

“It takes a bit more than just fitness to look after yourself.”

- Susanne Ridolfi

In This Episode:

Susanne's background and how she got into the health and wellness space
What is the message of the book My Body & Me?
How to overcome people pleasing and value self-care
Top habits to cultivate to begin your self-care journey
Suggested morning routine and why it's important to have one
Susanne's recommended resources for personal development

And more!!!

Resources:

My Body & Me by Susanne Ridolfi - https://checkout.square.site/merchant/ML040CSXGTJG4/checkout/YMGUABPMB35D534BDTJWGJTB
Louise Hay Books - https://www.louisehay.com/products-events/#books-products
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form

Connect with Susanne Ridolfi:

Email - susanne@susanneridolfi.com
Facebook - https://web.facebook.com/susanne.ridolfi.7
Instagram - https://www.instagram.com/susanne.ridolfi/
LinkedIn - https://www.linkedin.com/in/susanneridolfi/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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Motherhood is perhaps one of the best things that can happen to a woman, but it is not an easy journey. It can feel even harder for single mums. There are many pressures that single parents go through that other parents may not experience firsthand. So how can single mums navigate the challenges?

In this episode of The Property Management Podcast, Kylie shines the spotlight on Louise Mathison, author of the book Living My Best "Single Mum" Life. In her book, Louise shares her 14 years of experience as a single parent, hoping that others will be inspired to embrace their journey and live their best life.

Louise has over thirty years of business and leadership experience, having worked for major corporate real estate firms in Sydney for most of her career. She moved to the Gold Coast in 2020, where she established Design Doctors Australia, a design and construction business within the healthcare industry.

Tune in to hear the story of the strength and resilience of an empowered single mum.

“When you can really get a grip on what your passion and your purpose is, that gives you a reason to get out of bed every day, and it gives your life meaning.”

- Louise Mathison

In This Episode:

Meet Louise Mathison, a resilient single mum who thrived under pressure
Tips to navigate through the challenges of being a single mum
How to move past the anger and the grief of a marriage breakdown
Finding your uniqueness and passion in the craziness of life
Louise recommends her favourite resources for empowering single mums

And more!!!

Resources:

The VIA Character Strengths Survey - https://www.viacharacter.org/survey/account/Register
The Happiest Man on Earth by Eddie Jaku - https://www.amazon.com/Happiest-Man-Earth-Beautiful-Auschwitz/dp/0063097680
Living My Best "Single Mum" Life by Louise Mathison - https://www.louisemathison.com.au/books
The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form

Connect with Louise Mathison:

Website - https://www.louisemathison.com.au/
Facebook - https://web.facebook.com/louise.rowe.1291
Instagram - https://www.instagram.com/louise_mathison_/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor

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What makes LinkedIn different from other social media platforms? One important distinction is that LinkedIn is a professional platform designed to help you establish and reinforce business relationships.

From making connections to boosting your brand and generating leads, there are many things you can do with LinkedIn that make it a vital addition to your digital marketing strategy.

In this episode of The Property Management Podcast, Ashleigh Goodchild returns for an engaging conversation with Kylie about using LinkedIn to get more investor clients. She co-founded SOCO REALTY, a boutique real estate agency focused on selling and managing residential and commercial property in Perth. She was trained by some of Australia's best in the industry to ensure that the SOCO brand continues to be a popular choice for local property owners. Ashleigh also hosts PM Collective - The ART of Property Management Podcast.

Join Kylie and Ashleigh today for actionable tips and strategies for leveraging LinkedIn to grow your connections and business.

“It's actually the opinion and your face that really is what's going to amplify your content.”

- Ashleigh Goodchild

In This Episode:

Meet Ashleigh Goodchild, co-founder of SOCO REALTY and host of The ART of Property Management Podcast
What do property managers and business owners need to do to generate leads on LinkedIn? (It boils down to two things)
What type of content works best on LinkedIn and how often should you post?
How can you grow your followers on LinkedIn?
Ashleigh recommends her favourite resource for personal and professional development

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?month=2022-11
Listen to the PM Collective - The ART of Property Management Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
The Tarsi Way - https://thetarsiway.com/
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form

Connect with Ashleigh Goodchild:

LinkedIn - https://www.linkedin.com/in/perthpropertymanager/
Website - https://www.socorealty.com.au/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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Do you know what it takes to succeed at home and in business? How can you manage multiple priorities without losing your sanity? Jackie P. Taylor has some ideas to help you integrate mum and work life (because work-life balance is a myth!).

In this episode of The Property Management Podcast, Kylie chats with Jackie about the real juggle mums face every day. Jackie then busts the myth about work-life balance and suggests a better option: work-life integration.

Also known as The Business Boost Doctor, Jackie is an award-winning businesswoman, author, podcast host, and seasoned global executive who is passionate about promoting diversity, equity, and inclusion in her community.

Discover how to accomplish your personal and business goals minus the overwhelm and burnout. Learn why laughter should be a part of your daily routine. So take a listen!

“Our children get to see how we handle stress, how we handle juggling multiple priorities. I think that makes us better moms.”

- Jackie P. Taylor

In This Episode:

Meet Jackie P. Taylor, an award-winning businesswoman, author, seasoned global executive, and mum of five wonderful children
Can you achieve work-life balance, or is it just a myth?
How does laughing help improve your life?
What can you get from listening to The Real Juggle Podcast and reading Jackie's book “Give Me A Boost!”?
Secrets to avoiding overwhelm and burnout while juggling multiple priorities
Jackie's recommended resources for personal development and living a balanced life

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?month=2022-11
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
The Tarsi Way - https://thetarsiway.com/
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
The Real Juggle Podcast hosted by Jackie P. Taylor - https://www.therealjuggle.com/
Jackie P. Taylor Publications (Give Me A Boost!, Meet Cabear, and Super Power Parenting) - https://jackieptaylor.com/publications/
The Four Agreements by Don Miguel Ruiz - https://www.amazon.com/Four-Agreements-Practical-Personal-Freedom/dp/1878424319
The Secret by Rhonda Byrne - https://www.thesecret.tv/products/the-secret-book/
The Celestine Prophecy by James Redfield- https://www.amazon.com/Celestine-Prophecy-Adventure-James-Redfield/dp/0446671002

Connect with Jackie P. Taylor:

Website - https://jackieptaylor.com/
Instagram - https://www.instagram.com/JackiePTaylor/
Twitter - https://twitter.com/JackiePTaylor

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book)

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When thinking about successful brands, which one comes to your mind? Have you ever wondered what makes that brand so successful? Let's look at the tech market, for example; wouldn't you agree that Apple is an ultra-successful brand? So do you want to know their secret?

In this episode of The Property Management Podcast, Kylie shares how she experienced firsthand what it's like to walk into Apple's customer support office. She also provides strategies you can use to create an Apple-like experience for your customers to turn them into raving fans and create lasting relationships.

Apple's customer experience strategy is exceptional, but you can learn how to develop your own brand of customer experience. So go ahead and listen.

“I believe that customer service and customer experience is the key to business success whether you're a real estate business or not.”

- Kylie Walker

In This Episode:

Defining the difference between customer service and customer experience
What do statistics say about the success of new businesses in Australia?
Discover the secret to Apple's compelling customer experience strategy
Specific strategies you can use to deliver an exceptional customer experience to your clients

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?month=2022-11
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
The Tarsi Way - https://thetarsiway.com/
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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It is a reality that most unhappy owners or tenants become disgruntled because of property maintenance issues. Luckily, there is an easy way to handle property management maintenance. This solution is known as Tapi.

Tapi is a groundbreaking maintenance management software that guarantees to reduce your maintenance expenditure by up to 40%. All your repairs are easily reported, quoted, and actioned. In addition, Tapi gives you complete visibility through every state, allowing you to focus on those areas that need extra attention.

In this episode of The Property Management Podcast, Kylie speaks with Taylor Coleman, Co-Founder and Head of Sales at Tapi. This software is designed to take your maintenance processes from stressful to seamless while keeping the lines of communication with your tenants, clients, and suppliers wide open.

Take advantage of this episode if you are interested in discovering a practical tool for simplifying the maintenance of your properties.

“If you are looking to grow quickly, you don’t need to add additional headcount because we are creating that foundation, that system, with automation technology.”

- Taylor Coleman

In This Episode:

Meet Taylor Coleman, Co-Founder and Head of Sales at Tapi
What does Tapi do?
The different programs inside Tapi
New features in Tapi that will help owners comply with new Australian legislation
How Tapi streamlines the quoting process
What are the objections to using Tapi?
How much does it cost to use Tapi for your business?
Taylor's favorite tools for personal development

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?month=2022-11
Headway App - https://apps.apple.com/us/app/headway-daily-book-summaries/id1457185832
The Tarsi Way - https://thetarsiway.com/
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast

Connect with Taylor Coleman:

LinkedIn - https://www.linkedin.com/in/taylor-coleman-9264a285

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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Would you like your rent arrears down to 1% or less or your workflows automated so you know exactly what you're up to with any given task? Imagine putting an end to that middle-of-the-night scare again when you realize you've forgotten to do something.

What if you don't need to operate a Trust Account, or what would it be like for your landlords to take control of paying their bills? It sounds like a dream, but these are all possible in Ailo.

Ailo is a ground-breaking business operating system for property managers that handles payments, solves communication, helps coordinate work, and provides a better experience for everyone.

In this episode of The Property Management Podcast, Kylie shares the spotlight with Juliette Hughes, Head of PM Advisory at Ailo. This platform connects property managers, homeowners, renters, and tradespeople in one place in real-time.

Listen up if you want to know the future of managing your properties and discover how Ailo can help you stand out from your competition.

“It's a one-stop shop in Ailo. You don't have to use five different plug-ins to achieve a high level of customer service, output, or effectiveness in property management.”

- Juliette Hughes

In This Episode:

Meet Juliette Hughes, Head of PM Advisory at Ailo
How did Ailo start, and who is behind it?
The biggest problems in the property management industry that Ailo can help address
What are the requirements for Trust Accounting, and how does Ailo's payment gateway and wallet system work?
What are the objections to using Ailo, and how do you overcome them?
How much does it cost to use Ailo for your business?
Juliette's favorite resource for personal development

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
The Tarsi Way - https://thetarsiway.com/
Rental Heroes - https://www.rentalheroes.com.au/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?month=2022-11

Connect with Juliette Hughes:

Website - https://ailo.io/
LinkedIn - https://www.linkedin.com/in/juliette-hughes-46770a19/

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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Being a property manager has complexities and challenges that can overwhelm many people. In addition, a property manager’s work is fast-paced, with the potential for significant variability from day to day, depending on tenant needs.

Without proper training and support, it is easy for a property manager to give up and walk away. So what support can property managers expect, and where do they go for help?

In this episode of The Property Management Podcast, Kylie sits down with Nina Sutton, Managing Director at Property Management Partners, a business consultancy service, providing an alternative solution to businesses in the property management industry.

With over 15 years of property management and business experience, from training and consulting to setting up and running property management departments, Nina has the solution for you.

So whether you're a property manager or a business owner who wants to provide adequate support for your team, this episode is for you!

“While I'm a big advocate for businesses supporting their staff training and things like that, I think it's equally important to invest in yourself.”

- Nina Sutton

In This Episode:

Meet Nina Sutton, Managing Director & Trainer at Property Management Partners
Challenges in the property management industry that gave Nina the vision to establish the Property Management Partners
What are the benefits of partnering with Nina and her team?
The big issues facing the property management industry today
Events hosted by Nina's company that would be great for you to join
Nina's recommended resources for personal development

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
The Tarsi Way - https://thetarsiway.com/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Join Our Done for You Social Media Management Service - https://courses.thatpropertymum.com.au/doneforyousocials
The Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The Digital Marketing School - https://courses.thatpropertymum.com.au/digitalschool
Book a Strategy Call with Kylie - https://calendly.com/kylie-tpm/coaching-call?month=2022-11

Connect with Nina Sutton:

Website - https://pm.partners/
Email - nina@pm.partners
Facebook Group - https://web.facebook.com/propmanagementpartners

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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Search Engine Optimization (SEO) and website optimisation are essential for businesses in today's digital world. SEO involves optimising your website's content to improve its visibility and ranking on search engine results pages. When done correctly, SEO can help your business attract more qualified traffic and potential customers.

Website optimisation, on the other hand, focuses on improving your website's speed, usability, and overall performance. A well-optimised website can enhance user experience and boost your search engine ranking.

Investing in SEO and website optimisation can provide numerous benefits to your business, such as increasing brand awareness, driving traffic to your website, and generating more revenue. In addition, you can reach a wider audience and build a stronger online reputation by improving your online presence.

In this episode of The Property Management Podcast, Digital Marketing Expert James Bealy shares some tips to make sure your website lands on the first page of search engines. So listen up!

“They say the best place to hide a dead body is page 2 of Google because nobody ever looks there.”

- James Bealey

In This Episode:

A brief background about Digital Marketing Expert James Bealey and his company
What a beginner needs to know about SEO
Why is it important to rank at the top of Google search results?
Basic information about Google ads
How important are customer reviews to your business?
Key elements your website must have to capture leads
James recommends his favorite resource for personal development

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate
MySiteAuditor SEO Audit Tool - https://mysiteauditor.com/
Geotagging Photos Made Easy with GeoImgr - https://www.geoimgr.com/
TinyJPG Image Compressor Tool - https://tinyjpg.com/
Smush WordPress Plugin - https://wordpress.org/plugins/wp-smushit/
Meditations by Marcus Aurelius - https://www.amazon.com/Meditations-Marcus-Aurelius/dp/1503280462
Man's Search For Meaning by Viktor E. Frankl - https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl-ebook/dp/B014NW88S6/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=&sr=
Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)
The Tarsi Way - https://thetarsiway.com/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Join Our Done for You Social Media Management Service - https://courses.thatpropertymum.com.au/doneforyousocials
The Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The Digital Marketing School - https://courses.thatpropertymum.com.au/digitalschool
Book a Strategy Call with Kylie

Connect with James Bealey:

Website - https://www.digital-marketing-brisbane.com.au/
Email - james@digital-marketing-brisbane.com.au

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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If you want to convert viewers into customers, video marketing should be one of the strategies you must focus on in 2023. There’s a ton of research to support why creating video content is a powerful marketing strategy. However, not all people are confident about showing up in front of their cameras. But if you want to get ahead, you must overcome your fear and start creating video content. Not sure how to plan your content? Kylie and her guest have got your back!

In this episode of The Property Management Podcast, Kylie welcomes Jen Trevorrow (better known as JenT), founder of Be The Confident You and The Video Marketing Academy. Jen is an International Award-Winning Presentation Coach. Her passion developed through a crippling fear of public speaking. She had always been a lover of transformation, but it wasn’t until she faced her biggest fear of learning the art of public speaking that she found her core passion and mission.

Jen has taken over 20+ years of experience, countless hours, and thousands of clients to master the tools and techniques to teach simple ways of creating higher levels of connection through video.

If you want to know how to plan your content and exactly how to say it, Jen has the content strategy and the structure you should use to connect with others, grow your audience, and impact your community. So take a listen!

“Every time you get a question, that is the perfect topic for video.”

- Jen Trevorrow

In This Episode:

Meet Jen Trevorrow, Founder of Be The Confident You and The Video Marketing Academy
Why many people are afraid of public speaking and the strategies to overcome those fears
Tips for planning out your video content plus Jen’s unique formula for structuring your content
Two simple video structures that really work
What you can expect from the 3-Day Video Confidence Challenge
Jen’s recommended resource for personal development

And more!!!

Resources:

The PM Accelerate Membership - https://courses.thatpropertymum.com.au/accelerate

Join the 3-Day Video Confidence Challenge - https://videoconfidence.com.au/

Make Maintenance Your Superpower with Tapi - https://www.tapi.com.au/ (Mention That Property Mum and receive one month free on Tapi)

The Tarsi Way - https://thetarsiway.com/
PMVA - https://www.pmva.com.au/
Inspection Express - https://ipropertyexpress.com/book-a-demo/#form
Listen to the PM Collective Podcast by Ashleigh Goodchild - https://www.ashleighgoodchild.com.au/podcast
Join Our Done for You Social Media Management Service - https://courses.thatpropertymum.com.au/doneforyousocials
The Growth School - https://courses.thatpropertymum.com.au/TPM-BDMSchool
The Digital Marketing School - https://courses.thatpropertymum.com.au/digitalschool
Book a Strategy Call with Kylie

Connect with Jen Trevorrow:

Website - https://videoconfidence.com.au/
Instagram - https://www.instagram.com/jent_videocoach/
Facebook Group - https://web.facebook.com/groups/the.video.marketing.academy

Connect with Kylie:

Instagram - https://www.instagram.com/thatpropertymum_
Website - https://www.thatpropertymum.com.au/
Facebook - https://web.facebook.com/thatpropertymum
Facebook Group - https://web.facebook.com/groups/propertymanagementsupport
Pinterest - https://www.pinterest.com/kyliewalker/
LinkedIn - https://www.linkedin.com/in/kylie-walker-843491102/
YouTube - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ

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We live in a world of continuous innovation, with tech companies developing smart devices and incredible tools that make you want to buy them all. But how do you know these tools are what you need and if the problems they fix are relevant to your business?

In this episode of The Property Management Podcast, Kylie chats with Courtney Hill, National Sales Manager at InspectRealEstate. This global software company specializes in tech solutions for the real estate industry.

Tune in to discover the top tech trends you need in 2023 and learn how to use technology to build better relationships with your customers.

“What I see as the real trend, especially for this year, is an understanding in our industry that technology is there to support you to build relationships with your customers.”

- Courtney Hill

In This Episode:

Meet Courtney Hill, National Sales Manager at InspectRealEstate
Top tech trends that we need to be aware of this year
New product from InspectRealEstate that is revolutionizing the industry
How does Trust Accounting work?
The biggest problems in the property management industry right now
Recommended resources for personal development

And more!!!

Resources:

Social Media Masterclass
Property Management Playbook
Those Real Estate Chicks Podcast by Hermione Gardiner & Courtney Hill
Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss
Inspection Express
The Tarsi Way
PMVA
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Listen to the PM Collective Podcast by Ashleigh Goodchild
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Courtney Hill:

Website
Instagram
Email - courtney@inspectrealestate.com.au

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

Never Split the Difference: Negotiating As If Your Life Depended On It

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As we go through our busy lives raising our families and running our businesses, we tend to forget that our parents are aging. And while they don't always say it, our parents long to spend time with us. But how do you balance your time between your family, business, and parents? Like it or not, it takes a lot of work. Sometimes the stress is just too much to bear alone. But where can you go for support?

In today's episode, Kylie discusses a topic that not everyone gets to discuss. It's truly personal for her and something for which she has not found much support. Yet, the issue is so real for Kylie as she shares her struggle dealing with her ailing mother.

Maybe you can share advice or encouragement if you are in the same situation. So how do you balance your time with everything demanding your attention and avoid the guilt when you unintentionally neglect something or someone?

“That's probably the biggest challenge for me. I feel guilty. I feel guilty if I'm not there for my mother. I feel guilty if I'm not there with my children. And I feel guilty if I'm not running my businesses. I need to be running businesses because I still need to be paying bills and mortgages, and school fees. So it's a lot of guilt.”

- Kylie Walker

In This Episode:

How do you balance the responsibilities of caring for your children and your aging parents?
Is there any support group for children of aging parents?
3 things you must put in place to eliminate the burden of having to make difficult decisions should something unexpected happen

And more!!!

Resources:

Join the PM Accelerate Membership
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes
Inspection Express
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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We all know that property management is challenging, and many property managers leave because of stress and burnout. However, things are changing for the better. We see many coaches, trainers, and business owners stepping up to share their collective knowledge and provide solutions to the biggest challenges in property management.

One of the biggest struggles, primarily for experienced property managers, is the ability to embrace change, especially when it comes to automation, software, tech solutions, and even offshore support. So how can we encourage property managers and business owners to try these solutions?

In this episode of The Property Management Podcast, Kylie interviews Jess Whatman, owner of AgentSync, a company that offers offshoring, system implementation, and automation services to streamline your processes. Jess combined her passion for real estate, her love of helping others succeed, and her two decades of real estate operations and offshoring experience to bring AgentSync to life.

If you're interested in reducing stress and burnout in your business, tune in to this episode and discover what tools are available to enable your team to focus on supporting customers instead of sitting behind the desk doing mundane tasks.

“If I say something where it's not necessarily the best option to offshore, maybe there's automation available, we'll go down that path, where that's best for the agency.”

- Jess Whatman

In This Episode:

Meet Jess Whatman, owner of AgentSync Real Estate Offshoring & Systems Specialist
What gap in the property management business does offshoring solve, and does it help companies retain their staff?
What's causing stress and burnout in most businesses?
The top AI and tech solutions that businesses should consider
What was the property management industry like 20 years ago?
What makes AgentSync solutions unique?
The reason Jess started AgentSync
Jess recommends resources for personal development

And more!!!

Resources:

Trello Project Management Tool
PropertyMe Online PM Software
Inspect Real Estate
Create how-to guides with screenshots in seconds
The 10X Rule (Audiobook) by Grant Cardone
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes
Inspection Express
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Jess Whatman:

Website
Instagram

Email - jess@agentsync.com.au

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

The 10X Rule: The Only Difference Between Success and Failure

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Starting a property management business is extremely difficult, especially when you are trying to do it all on your own. Without proper support and training, you feel like you are just going around in circles, fixing one problem after another while hoping nothing else breaks. But guess what? The problems just keep coming! On top of that, you also have to manage your household.

If you are overwhelmed and feel like you've got nowhere to turn for support, today's episode has the answer. It's the Property Management Membership called PM Accelerate.

Inside PM Accelerate, Kylie shares everything that has worked inside her 7-figure business with you. It's a place where you can get all the property management and business support and training you need in one place. There's nothing else like it at the moment. So listen up!

It's time to simplify your Business & Marketing & Grow your Dream business without the Stress, Chaos & Overwhelm. Join the PM Accelerate Membership

“You can transform from a stressed out, unhealthy, and unhappy mess to a confident, healthy, mostly calm person in control of your life and fulfilling your purpose.”

- Kylie Walker

In This Episode:

Kylie shares a personal experience that aggravated the anxiety of running a business while raising young children
The reason Kylie started a property management membership
What is PM Accelerate, and how can it help you?

And more!!!

Resources:

Join the PM Accelerate Membership
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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By now, you're all familiar with how stressed everyone is in the property management industry. Burnout is real, and there's a consensus that property management is just too hard. Thus, we see a mass exodus of property managers.

But what if there is support out there, right on your doorstep, that you haven't even used? What if there's available training for your team members, networking events, property management support for dealing with gray areas of the legislation and best practices, digital forms and templates, and even legal advice if you are ever in a situation where you are facing litigation? Well, there is this unicorn called your governing body.

In this episode of The Property Management Podcast, Kylie chats with two senior members of the Real Estate Institute of Queensland (REIQ). Connie McKee is a Trainer and Assessor, while Kat Beavon serves as the General Counsel and Company Secretary at REIQ. These two women are amazing advocates of the housing sector. While they are based in Queensland, their advice benefits landlords, business owners, property managers, and anyone involved in property management anywhere in the world.

It's time to simplify your Business & Marketing & Grow your Dream business without the Stress, Chaos & Overwhelm. Join the PM Accelerate Membership

“Let someone think it was their idea, and you've got a better chance of getting an outcome rather than thinking you're gonna dictate to people about what they should or shouldn't do.”

- Connie McKee

“I really wanna stress there's no dumb question. We would much rather you call us at the beginning of the transaction rather than calling us going, “Oh, I've done the wrong thing and now I need help getting out of it.” So please, call us as much as you can.”

- Kat Beavon

In This Episode:

What solution does REIQ have to the hiring challenge in property management?
How REIQ assists agencies that have property managers who do not know the ins and outs of the legislation
What are the big issues REIQ members are facing right now, and what advice do Connie and Kat give to those in the same situation?
What things should people be aware of concerning the changes in legislation?
Connie and Kat's recommended resources for personal development

And more!!!

Resources:

PM Accelerate Membership
No Bullsh!t Leadership Podcast hosted by Martin Moore
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with REIQ:

Phone - 1-300-697-347
Website
REIQ Membership
REIQ PM Job Ready Program

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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The key to any business's success lies in effective marketing strategies. What's the point of having a great product if no one even knows you? Marketing involves exposing your business to people who have never heard of it before. Great marketing efforts throughout your business will positively impact your sales results. It will bring in more of the right people and help them understand your business and key differentiators, so your team won't have to go far and wide to close new management deals. Hence, you need to master the art and science of marketing.

In this episode of The Property Management Podcast, you will learn four simple ways to achieve marketing mastery and know where to focus your marketing efforts in 2023. Remember, marketing is the foundation of your business success. It is the biggest growth factor in your property management business. Without the right marketing strategy, no one will even know you exist. And you can't let that happen, right?

Join the 3-Day PM Mastery Bootcamp 2023

“Customers don't want smokescreens. They want to see behind the scenes. They want to see that you are real and just like them. Importantly, they want to know how you'll be managing their investments and how you'll be doing things differently from other property managers.”

- Kylie Walker

In This Episode:

The difference between prospecting and marketing
Where should you focus your marketing efforts?
Four ways to achieve marketing mastery

And more!!!

Resources:

Join the 3-Day PM Mastery Bootcamp 2023
Free Resource: Working Out Your Ideal Client
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes
Inspection Express
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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Over the past couple of years, we have seen massive shifts in almost all industries. Businesses had to switch their growth strategies, change their marketing tactics, adopt more software and technology, and recruit in a whole new way. And if they didn't, they were part of the businesses that shut their doors.

Property management business owners had to match the industry's rapid shifts, ditch their old-school marketing methods, and invest heavily in digital marketing strategies. As a result, many business owners, BDMs, and property managers feel frustrated and burnt out to the point of giving up. If you are in the same situation, what can you do? The simple answer is you have to pivot fast. Change is constant in any industry. Don't fight it. Embrace it.

If you're still standing and pushing through, you're part of the 1% that can make it through anything. Resilience is one of the keys to success in any business. Despite the massive shifts, those who persevere will triumph. Everything is moving and changing so quickly. But if you are willing to shift how you do things, you will experience positive results. After all, people will always buy, sell, and rent homes despite the economic climate.

So what is and isn't working in property management currently? Kylie will discuss that in today's episode of The Property Management Podcast. So let's dive in!

You can also listen to Episode #23: The Digital Marketing Strategy that Turned My Property Management Business Around

Join the 3-Day PM Mastery Bootcamp 2023

“I personally believe any business can survive in any conditions. You just need to know how to pivot–and quickly.”

- Kylie Walker

In This Episode:

Powerful takeaways from the past couple of years
What's working and what's not in Property Management and insights on how you can pivot and succeed in 2023
Top Property Management software, processes, systems, and workflows that work wonders for your business

And more!!!

Resources:

Join the 3-Day PM Mastery Bootcamp 2023
Make Maintenance Your Superpower with Tapi (Mention That Property Mum and receive one month free on Tapi)
Rental Heroes
Inspection Express
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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Property management is full of problems, and the irony here is that a property manager's job is to fix problems. Yet, it seems the solutions to the biggest issues in property management have taken longer than expected to resolve—until now. A PropTech company with a vision to automate transactions in real estate is ready to solve your top problems.

In today's episode of The Property Management Podcast, Kylie interviews Ben Burton, CEO and Co-Founder of Rental Heroes, the #1 natural language and AI conversation automation platform for real estate. Discover how AI can help you navigate the complexities of running a property management business.

Listen to another episode of The Property Management Podcast featuring Rental Heroes:

How to Use AI in Your Property Management Business with Leanne Sorby

“We need to support the industry in moving to a more digital world rather than disrupting it like others have tried to do.”

- Ben Burton

In This Episode:

Meet Ben Burton, CEO and Co-Founder of Rental Heroes
What was it like building a startup and developing a great product?
How do you solve property management problems?
What other solutions can we expect from Rental Heroes?
Why did it take so long before the property management industry devised solutions to its biggest problems?
Ben recommends things you can do for personal development

And more!!!

Resources:

Rental Heroes
Inspection Express
The Tarsi Way
PMVA
That PM Planner
Join Our Done for You Social Media Management Service
The Growth School
The Digital Marketing School
Book a Strategy Call with Kylie

Connect with Ben Burton:

Phone - 0407-867-042
Email - Ben@rentalheroes.com.au
Website

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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If you've experienced a revolving door of team members in your business, you're not alone. The real estate industry, especially property management, is notorious for high turnover. The reasons are the lack of training and support, poor systems and procedures, and the biggest one is choosing the wrong person for the job. So how do you overcome this challenge and stop wasting time and money and destroying company culture? There is a solution you'll be happy to hear.

In today's episode of The Property Management Podcast, Kylie chats with Julie Davis, an Accredited Performance Consultant, Master NLP Practitioner, and Coach. She is an expert at building relationships, connecting people, being intuitive, and inspiring others to be their best. Julie also hosts a weekly video and podcast series called Align Amplify Activate.

If you need help picking the right people for your property management business, take a listen.

“If you're doing something that you love that is easy, something that you're passionate about, and you're skilled, it makes everything a joy.”

- Julie Davis

In This Episode:

Meet Julie Davis, Performance Consultant, and Team Alignment Coach
The impact of high team member turnover on businesses
Picking the right people for the right roles and proper onboarding
A unique team profiling methodology that measures individual flow and natural energy
What is flow?
How your energy affects the way you do business
What should a jobseeker look for in the company they want to work for?
How can a business owner build a high-performing team?
Julie's favorite resources for personal development

And more!!!

Resources:

Essentialism by Greg McKeown
The Greg McKeown Podcast
Atomic Habits by James Clear
Books by Jon Acuff
Contribution Identifier
Contribution Compass
Property Management Virtual Assistant (PMVA)
The Tarsi Way
Inspection Express: Get a 10% discount off your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
Join Our "Done for You Social Media Management" Service
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Julie Davis:

Website
Instagram
LinkedIn

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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How do you prevent burnout when running your property management business? Like any business, the key is having solid foundations—the systems, procedures, training, and support. But why have we got it all so wrong in property management for so long?

In today's episode of The Property Management Podcast, Kylie engages in a conversation with Kasey Lawrence of MPM Consultants. Kasey has a passion for training and mentoring and setting up solid foundations throughout rental departments to maximize profitability and provide exceptional customer service. Her love for property management led to the birth of MPM Consultants, a property management consulting and training company that aims to help agencies that want to stand out, change the way things operate, adjust and improve processes, and be at the forefront of the industry.

If you need help with your property management business, you need to hear this episode. So what are you waiting for? Let's dive in!

“I think the core values a successful property management business should have are structure, systems, and support. With all of those things, you should be able to have a thriving property management team and culture.”

- Kasey Lawrence

In This Episode:

Meet Kasey Lawrence, Director of MPM Consultants
How did Kasey find her path in property management consulting and training?
What are the biggest challenges in the property management industry today?
What are the core foundations of property management, and why are they important?
How can you encourage project managers to embrace systems and processes in the workplace?
What is it like working with Kasey?
What type of training and support does Kasey provide for newcomers in the industry?
Kasey's best resource for personal development and her advice for new property managers
And more!!!

Resources:

Property Management Courses from Kasey Lawrence
Property Management Virtual Assistant (PMVA)
The Tarsi Way
Inspection Express: Get a 10% discount off your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
Join Our "Done for You Social Media Management" Service
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Kasey:

Email: kasey@mpmconsultants.com.au
Website
Instagram
Facebook
LinkedIn

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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When was the last time you took a good look at your rent roll? I'm not talking about how many properties you have under management. Are you charging the correct fees? Do you have bonds for all your properties? Are your routine inspections up to date? Have you looked at where you're missing valuable revenue or putting your business at risk?

In today's epic episode, Tarsi Hynes returns to speak with Kylie about the solution to many issues facing property managers and real estate business owners. Tarsi is the founder of The Tarsi Way, a company that helps manage and minimize risk through rent roll due diligence, business valuations, and general consultancy for all things rent roll.

Let Tarsi wave her magic wand and help you with your challenges. Find out how in today's episode of The Property Management Podcast.

“Property managers are doing the best they can with the knowledge and power that they've got. But they're doing the same thing every single day, so at some point in time, even as a business owner, you get cross-eyed. And things get missed. We are human.”

- Tarsi Hynes

In This Episode:

Meet Tarsi Hynes, Founder and Director of The Tarsi Way
What are the current trends and challenges in the property management space?
How can property managers and business owners function and run their businesses optimally?
Common mistakes property managers make and how to prevent the same errors from happening
Due diligence and other services offered by Tarsi to help you make the most of your rent roll
How does Tarsi pursue her personal development goals?
And more!!!

Resources:

Rent Roll due Diligence Health Check
The Tarsi Way
Rental Heroes
Inspection Express: Get a 10% discount off your first month through That Property Mum, for new clients only.
Join Our Done for You Social Media Management Service
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Tarsi:

Email: tarsi@thetarsiway.com
Phone: 0420-909-940
Website

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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As a property manager and a business owner, you may find yourself overwhelmed with the million things you have to do each day to grow your business. Most of the time, you go home with no energy left to spend valuable time with your family. But this is not the kind of life you want to live. So how do you free up more time without sacrificing your business growth? The answer is simple: Hire a Virtual Assistant (VA). A VA could be the x-factor in your business.

In this episode, Kylie interviews Tiffany Bowtell, founder and CEO of Property Management Virtual Assistant (PMVA). This company provides premium outsourcing solutions for real estate professionals who want more security, peace of mind, and the freedom to pursue the things that are truly important.

“The fundamental idea of outsourcing is to free up time.”

- Tiffany Bowtell

In This Episode:

Meet Tiffany Bowtell, founder and CEO of PMVA
Why hire a VA?
The difference between DFY and DIY Models and what it's like having Tiffany's VAs
What tasks can you outsource to a VA?
The challenges and benefits of hiring a VA and why it's essential to have a proper onboarding process
Tiffany's recommended resources for personal development
And more!!!

Resources:

The Best Time Management Tips from Tony Robbins
Join Our Done for You Social Media Management Service
The Tarsi Way
Rental Heroes
Inspection Express: Get a 10% discount off your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Tiffany:

Website
Instagram
Facebook

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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Are you curious about anything that will help you run your business more efficiently and cost-effectively? Having something that will help you streamline your processes is a game changer. So if you're looking for new technology and software solutions, you will love this episode.

In this episode, Kylie chats with Matthew Wilson, the Head of Sales and a Partner at Managed App, the property management platform for growing agencies that require trust accounting. Matthew was formerly a property manager, but certain events made him leave his job and move to the prop-tech space. So now he's helping property managers using Managed App, which is an absolute game changer. Let's hear Matthew's story in today's episode of The Property Management Podcast.

TAKE A SCREENSHOT of the podcast, SHARE IT on social media or in your stories, and TAG KYLIE for a chance to WIN one of her personally designed property Management Planners. If you'd like to see how it looks, head on to: https://www.thatpropertymum.com.au/

Richard Branson wasn't the smartest guy. He was finishing bottom at his university. He was finishing bottom at school, and he just went out with a vision and built an empire. It just goes to show that anyone with the right mindset can go and do those things.”

- Matthew Wilson

In This Episode:

Meet Matthew Wilson, Partner at Managed App, The Property Management Platform for Growth Agencies
Discover the series of events that led Matthew to leave Property Management and move to the prop-tech space
How does Managed App work?
How can landlords benefit from using Managed App?
What new capabilities can we expect from Managed App?
What personal development resources does Matthew recommend?
And more!!!

Resources:

Sir Richard Branson: The Autobiography by Richard Branson
How to Win Friends and Influence People by Dale Carnegie
Never Split the Difference by Chris Voss
The Subtle Art of Not Giving a F*ck by Mark Manson
Join Our Done for You Social Media Management Service
The Tarsi Way
Rental Heroes
Inspection Express: Get a 10% discount off your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Matthew:

Website
Email: matthew@managedapp.com.au
LinkedIn

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life

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Blog posts remain to be one of the most popular and effective forms of content, which is why many companies include blogging in their digital marketing efforts to spread brand awareness and generate leads. In addition, writing blog posts is an excellent way to share your passion, showcase your expertise, and improve your writing skills, if that's something you want to do. However, writing a blog can be challenging, especially for beginners. But if you have the formula for success, you need not worry.

In today's episode, Kylie shares her experience in writing blog posts. So tune in as Kylie provides her 8-step framework and other essential tips for writing successful blog posts. Let's dive in!

If you're interested in getting 30 Days of DFY Content, LIKE the Christmas Giveaway post on Instagram, TAG A FRIEND in the comments, and FOLLOW That Property Mum on Instagram: https://www.instagram.com/thatpropertymum_

If you'd like to connect, message or email Kylie at Kylie@thatpropertymum.com.au

New topics are usually less competitive than topics that have been around for years. So try to come up with something unique. To this day, one of my most popular blog articles is “How to Get Rid of Squatters.”

- Kylie Walker

In This Episode:

A simple blog structure you can follow
Step #1: Choose your topic (keyword research)
Step#2: Research blog post ideas
Step #3: Create an engaging title/ headline
Step #4: Create an outline
Step#5: Write your first draft (include these three essential elements of a blog post introduction)
Step #6: Dive into the body of the blog post
Step #7: Proofread your work
Step #8: Publish and promote your blog
Here are a few more tips to make your blog post successful
And more!!!

Resources:

Join Our Done for You Social Media Management Service
The Tarsi Way
Rental Heroes
Inspection Express: Get a 10% discount off your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

View Details

There's an old saying, “If you try to market to everyone, you attract no one.” And that is the case with your property management business. Knowing who you want to work with is crucial to your success. Stop spending time and money trying to attract the wrong clients into your business. How can you do that? If you could spend a little bit of time identifying who you want to work with, that could be the game-changer you need.

In this episode, Kylie walks you through the critical factors that will help you work out your ideal client and the benefits of doing so.

If you'd like to connect, message or email Kylie at Kylie@thatpropertymum.com.au

“Remember, not everyone is your client.”

- Kylie Walker

In This Episode:

Important factors that will help you identify your ideal client
What would stop someone from working with you? 3 key areas that will help you answer this question
Who is your ideal client, and why do you need to know them?
And more!!!

Resources:

The Ideal Client Worksheet
The Tarsi Way
Rental Heroes
Inspection Express: Get a 10% discount off for your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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No one does personal branding better than the Kardashians, right? They've nailed the process of building a personal brand worth billions of dollars. Yet, so many women business owners and property managers cringe at the thought of building and enhancing their personal brand. Why? Because it's all about them, and it's uncomfortable subjecting themselves to judgment from others. But if you want to become successful in your business, you must build your personal brand. In addition, you must adapt to new methods and technology to run your business efficiently.

In this episode, Kylie dives into the nuts and bolts of personal branding and talks about why you need a personal real estate brand and five ways to build your brand today. Let's dive in!

If you're interested in DFY Social Media Management Services, email: Kylie@thatpropertymum.com.au

“Having a personal brand today is the ultimate key to business success.”

- Kylie Walker

In This Episode:

Are you uncomfortable putting yourself out there?
What is personal branding?
Why do you need a personal brand?
5 ways to build your personal brand today
And more!!!

Resources:

Inspection Express: Get a 10% discount off for your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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Traditional marketing methods for real estate are dying off, just like the dinosaurs did millions of years ago, and it's time to embrace the future of marketing. Start using a cheaper, more effective way to reach audiences you previously never had access to, attract more quality leads, and grow your business faster through digital marketing.

If you're new to digital marketing and unsure where to start, this episode gives you the foundation. Discover the WHAT, the HOW, and the WHY of digital marketing. So let's dive in!

If you want to learn more about digital marketing, join The Digital Marketing School.

“Digital marketing evens out the playing field in your industry and allows you to compete with the bigger brands.”

- Kylie Walker

In This Episode:

What exactly is digital marketing? Discover the seven types of digital marketing that are relevant to the real estate industry and why SEO is important for digital marketing
How do you start navigating the digital landscape?
Why do you want to utilize digital marketing?
And more!!!

Resources:

Inspection Express: : Get a 10% discount off for your first month through That Property Mum, for new clients only.
That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

View Details

Have you ever felt like your work and home life are out of control? Then you could need more focus and productivity. That heavy feeling of being swamped with unfinished tasks piles up when your ideas are all in your head, and you don't write them down. So it's time to organize your days and plan your ideal week.

In today's episode, Kylie shares her experience running a property management business and managing a household with kids and how she made a conscious decision to become more focused and productive. Tune in as she walks us through some useful hacks she has personally tried and tested. So get ready to learn how to get in the flow and accomplish your most important tasks.

“Being focused and productive needs to be looked at holistically and adapted into all aspects of our lives.”

- Kylie Walker

In This Episode:

What do the statistics say about focus and productivity?
Helpful tips to become more focused and cultivate a flow state
Productivity hacks you can use to get your priorities done
Sample day-to-day activities to plan and organize your week
How mindfulness and meditation help you calm down and focus
And more!!!

Resources:

That PM Planner
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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Starting your own business can be full of fear, anxiety, and overwhelm. Take it from our host, Kylie, who started two businesses from scratch without any experience. Leaving a stable and well-paying job to start something on your own or something new often triggers limiting beliefs or imposter syndrome. But what if someone offers you guidance? Who can you turn to?

In today's episode, Kylie speaks with Leanne Abriani Jensen; a former Google employee turned business owner. She gained her expertise working in the Silicon Valley start-up and Google scenes. Leanne applied the principles she learned from Google in building her business, Start Rethinking. Now she helps others who are planning to jump into entrepreneurship. If you want to do it but are terrified, Leanne can help you with everything you need to plan, start, and grow a property management business. So don't miss this great episode.

“You often find that business and life are very closely interlinked. If one thing isn't working well, it affects the other and vice versa.”

- Leanne Abriani Jensen

In This Episode:

Meet Leanne Abriani Jensen, a former Google employee turned business owner
Kylie shares how she started her businesses, the challenges and tradeoffs she had to make, and why it is all worth it
What is it like working in Silicon Valley and the principles Leanne learned from Google that she applied in her own business
Where do you start, and what steps do you take to build your own property management business? Leanne shares her top 3 advice
What does working with Leanne involve?
The biggest fear of someone wanting to start their own business
What services does Leanne's company offer?
How to balance your responsibilities as a mum and a business owner
Leanne's recommended resources for personal development
And more!!!

Resources:

How I Built This with Guy Raz
Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Leanne Abriani Jensen:

Website
LinkedIn

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest

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There's been a few property management industry disruptors around in recent years. Some have succeeded, and many haven't, mainly because what they have to offer is cheap fees or services, or software that just doesn't work. Very few have taken on the industry and taken a shot at change based on a simple lifestyle and values many property managers want to live and do business by.

Take a look at Homely Property Management is located in the Manawatu area. Their team assists both landlords and tenants with customized property management services. Homely is reshaping the property management industry by providing a tailored and more personable experience.

In today's episode, Kylie chats with Homely co-owner Amanda Wiapo. Amanda is a single mum to three beautiful kids. So if you're curious about how she balances being a mum and a business owner without burning out, this episode answers you.

“You'll be surprised how many people you've met in the past that will see you go out in business and start just gravitating towards you as well.”

Amanda Wiapo

In This Episode:

Meet Amanda, co-owner of Homely Property Management and single mum to three beautiful kids
How does Amanda balance her time managing her home and business?
What advice does Amanda have for women, especially single mums who would also like to venture out on their own? What is the benefit of doing it?
What exciting things can we expect from Homely?
We all know how stressful it is to be a property manager. How do you make the job more enjoyable?
Amanda's recommended resources for personal development

Resources:

Listen to the PM Collective - Supporting Happy Property Managers
The Growth School
Join the Digital Marketing School
Book a Strategy Call

Connect with Amanda Wiapo:

-Website

-Instagram

-LinkedIn

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
Pinterest
LinkedIn
YouTube

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If you'd like your home to look like it came straight out of an interior design magazine page, then pay attention. Today's guest offers simple tips to spruce up your space and turn it into your dream home. In addition, she shares how you can manifest the life you desire.

Katrina is a high-end designer and owner of a full-service interior design and styling company based in Sunshine Coast, Queensland. In this episode, she talks about her design process and shares some cool hacks to make your home look and feel luxurious without breaking the bank.

Whether you're a property manager wanting to level up your property to attract more clients or simply create an enjoyable space for you and your family, this episode is for you. Let's dive in!

“You don't have to spend a fortune to make things feel beautiful.”

- Katrina De Vere

In This Episode:

Meet Katrina De Vere, a high-end Interior Designer
Interior design process and hacks you can use to make your home more enjoyable
How to declutter your surroundings
Renovation tips to spruce up a property that won't break the bank
Top 3 interior styling tips for anyone who wants to improve the look and feel of their homes
Katrina's recommended resources for personal development and manifesting your dream life

Resources:

Listen to the PM Collective - Supporting Happy Property Managers
Start, Grow, and Scale Your Business
Join the Digital Marketing School

Connect with Katrina De Vere:

Instagram

Connect with Kylie:

Instagram
Website
Facebook
Facebook Group
LinkedIn
YouTube

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Have you ever felt yourself longing to be more creative? Have you thought about writing a book, painting, starting a side hustle, or taking up a musical instrument? But how can you do that when you're always too busy and never have the time? Well, you're not alone. But it is possible to tap into your creative side, and maybe that spark will take you on an unexpected path, perhaps even living the life you've always wanted. That's what happened to Kylie's guest, Jessica Spencer. Jess left her corporate job and founded Adored Illustrations to create Children's Books and products that are beautiful in both their illustrations and words, as well as a fantastic learning tool for your little ones to learn their ABCs and 123s. Her books, flashcards, puzzles, and memory cards are all illustrated by Australian artists. Jess is now happily loving her life writing and designing magical children’s books and products. So if you want to find your creative path, tune in to this inspiring episode. “I would often go on runs, and that running time was half an hour that I would just run and just think of all the ideas and all the books I could create and what the names would be.” - Jessica Spencer In This Episode: - Meet Jessica Spencer, writer and founder of Adored Illustrations - Where does Jess get her creative ideas for her books and other products? - What were some of Jess's fears when she thought of leaving her corporate job? What stories were people telling her about her decision? - Is it fear that holds us back from pursuing what we want in life? - How can someone start tapping into their creative side? - Watch out for Jess's coaching program, where she teaches people how to pursue their creative ideas and turn them into a money-making business - Jess's advice and recommended resources for anyone listening Resources: - https://www.amazon.com/Get-Rich-Lucky-Bitch-Release/dp/1478181494 (Get Rich, Lucky Bitch! Release Your Money Blocks and Live a First-Class Life by Denise Duffield-Thomas) - https://www.amazon.com/Of-Gold-and-Dust/dp/1760876542/ (Of Gold and Dust: A Memoir of a Creative Life by Samantha Wills) - https://www.thatpropertymum.com.au/courses/ (Start, Grow, and Scale Your Business) - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School) Connect with Jessica Spencer: - https://www.instagram.com/adoredillustrations/ (Instagram) - https://adoredillustrations.com.au/ (Website) - https://web.facebook.com/adoredillustrations (Facebook) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

Of Gold and Dust: A memoir of a creative life

Get Rich, Lucky Bitch!: Release Your Money Blocks and Live a First Class Life

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It's tough standing out in a crowded and competitive marketplace. So many businesses offer the same services, and everyone has access to the same resources. So how do we make our clients choose us over our competitors? It all comes down to finding that unique point of difference–the important things that make you stand out from the rest. If you're wondering exactly how to find that, stay tuned and get the answers in today's episode of The Property Management Podcast with Kylie Walker and her guest, Kristal Spencer. Kristal is the co-owner of Winestains, a company that handcrafts modern designs from recycled wine barrels sourced from local wineries. Kristal's primary role at Winestains is to take care of customer service, sales & marketing, advertising, general admin, and forming incredible partnerships with brands they aspire to work with. Her ultimate business goal is to build Winestains into an Iconic South Australian Brand known for its innovation and quality craftsmanship. “Being able to talk to our customers, understanding what they wanted, understanding why they came to us, was a really big thing in getting clearer and honing in on that specialty.” - Kristal Spencer In This Episode: - Meet Kristal Spencer, co-owner of Winestains, a company known for its innovation and quality craftsmanship - How did Kristal make Winestains products stand out from the crowd? - What's the greatest point of difference Winestains has over the competition? - How can you discover your points of difference? - What changes did Winestains implement once they defined their points of difference? - How finding your points of difference allows you to charge premium fees for your products. - With the many challenges in the business scene, how does Kristal go about pivoting their business? How can property managers do the same? - How does creating unique customer touchpoints and providing an excellent customer experience make a difference? - Kristal's recommended resources for personal development Resources: - https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280 (The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It by Michael E. Gerber ) - https://www.ashleighgoodchild.com.au/podcast (Listen to the PM Collective - Supporting Happy Property Managers) - https://www.thatpropertymum.com.au/courses/ (Start, Grow, and Scale Your Business) - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School) Connect with Kristal Spencer: - https://www.instagram.com/winestainsbarossa/ (Instagram) - https://www.winestains.com.au/ (Website) - https://www.linkedin.com/in/kristal-spencer-50857524/ (LinkedIn) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

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Are you constantly overwhelmed and trapped in an endless cycle of to-do lists? Do you want to learn how to create an efficient and effective business? If you said YES, you're in the right place. In this episode, Kylie speaks with Productivity Queen Leah Selfe. Leah teaches women in the coaching industry to be less overwhelmed while taking action to get things done. She is your kick-ass productivity BFF! Maintaining your sanity when you’re busy running a household, a business, and social life is not easy. So how can you run an efficient business and family life? Leah has the answer for you. If you want to spend more time doing instead of thinking about doing, listen up and get Leah's top five productivity hacks.

“Once you know your WHY, then you can figure out the HOW. You can't build something if you don't know what you're building.” - Leah Selfe In This Episode: - Meet Leah Selfe, Productivity Queen - Leah's best productivity hacks–starting with your inbox! - How to manage your activities for the week for better efficiency - How Leah can help business owners set up systems and processes to free up more time, focus on generating new clients, and provide an exceptional customer experience - Leah's recommended resource for personal development Resources: - https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447 (Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek) - https://www.ashleighgoodchild.com.au/podcast (Listen to the PM Collective - Supporting Happy Property Managers) - Start, Grow, and Scale Your Business - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School) Connect with Leah Selfe: - https://www.instagram.com/the.productivityqueen/ (Instagram) - https://www.theproductivityqueen.com.au/ (Website) - https://www.linkedin.com/in/leah-selfe/ (LinkedIn) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

Start with Why: How Great Leaders Inspire Everyone to Take Action

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If you don't like change, you're not alone. But sometimes change is good for you and your business, especially changes that save you time, streamline your business or save you money. When it comes to technology, there are many skeptics. But one technology you'd be glad to meet is Alex, a chatbot powered by AI. It's a game changer for property managers who are serious about reducing stress and accelerating business growth. So, let's talk about Alex, an AI-enabled chatbot. Leanne Sorby, National Sales Manager at Rental Heroes, joins Kylie in today's conversation. She started her career in real estate in 2003 and has worked in sales and property management for agencies in New Zealand, England, and Australia. Leanne transitioned into the Proptech space in 2013, initially working in Project Management roles to broaden her knowledge and help better understand the implementation of real estate software. She then moved into Business Development and has built a solid network within the industry. Let's dive in and find out exactly how AI can help your business save time and money, and accelerate growth. “Property management is such a busy space, a busy industry. Just making sure that you're keeping yourself accountable and on track really helps.” - Leanne Sorby In This Episode: - Meet Leanne Sorby, National Sales Manager at Rental Heroes - What is artificial intelligence (AI), and how is it changing the real estate industry? - Leanne talks about how AI-enabled chatbot Alex is helping property managers on a day-to-day basis - How Alex assists in optimizing the property management workflow - The events that led to the birth of Alex - Other AI products by Rental Heroes to watch out for - Why is lead capturing essential for growth? - Leanne's recommended resources for personal development Resources: - https://www.ashleighgoodchild.com.au/podcast (Listen to the PM Collective - Supporting Happy Property Managers) - https://www.thatpropertymum.com.au/courses/ (Start, Grow, and Scale Your Business) - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School) Connect with Leanne Sorby: - https://www.rentalheroes.com.au/ (Website) - Email: leanne@rentalheroes.com.au Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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How hard is it to buy or sell your rent roll? Well, it's a lot harder than you think, especially since there's a lot of money at stake. If you buy the wrong rent roll and lose a large number of those managements, you will be under severe financial pressure, especially if you have a loan to pay back. That's why it's important to talk to experts if you're embarking on this journey. So let's break down some of the nitty-gritty you need to know when buying and selling a rent roll. Joining Kylie in this episode is Lucy Ross, Property Lawyer specializing in the rent roll business. Doors are now open to the Digital Marketing School. The unique and proven method to boost your personal profile, build your business brand and grow your rent roll. Join here: https://courses.thatpropertymum.com.au/digitalschool (https://courses.thatpropertymum.com.au/digitalschool) “Property management is all about relationships with your property owners. That's your key to this business.” - Lucy Ross In This Episode: - Meet Lucy Ross, Property Lawyer - What is a rent roll? Why would someone want to buy or sell a rent roll? - The legalities that go into buying and selling a rent roll and why you should always perform due diligence in all your transactions - Should you always engage a lawyer when entering into a deal? - What you need to know before signing that contract - Special conditions you should include in your contract of sale, especially those that are unique to rent roll - What is the first step you need to take if you're thinking about buying or selling a rent roll? - Lucy shares a piece of excellent advice that applies to any role or industry Resources: - https://amitylaw.com.au/wp-content/uploads/2019/03/AMITY_LAW_LEGAL_GUIDE_BUYERS_RENT_ROLLS_A4_V1.pdf (Rent Roll Buyers Guide) - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School) Connect with Lucy Ross: - https://amitylaw.com.au/ (Website) -https://www.instagram.com/lucyross_legal/ ( Instagram) -https://www.linkedin.com/in/lucy-ross-671ba59b/ ( LinkedIn) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Do you like the sound of your voice? If you're like other people who hate the sound of their voice, this episode will help you understand that the sound of your voice plays only a small part in the impression you make on others and your ability to be a great leader. Your voice is only authentic and powerful when perfectly aligned with your mind and body. Only then will you be truly heard, able to diffuse conflict, make an impact, and create a great impression on others. So how exactly can you do that? In this episode, Kylie speaks with Maree Clancy, Founder & Director of SAY IT NOW Voice Consultancy. Tune in for powerful insights on how each person develops their voice, and try out three exercises to improve your tone and how you communicate with others. Doors are now open to the Digital Marketing School. The unique and proven method to boost your personal profile, build your business brand and grow your rent roll. Join here: https://courses.thatpropertymum.com.au/digitalschool (https://courses.thatpropertymum.com.au/digitalschool) “No two voices are identical. It's like a fingerprint.” - Maree Clancy In This Episode: - Meet Maree Clancy, Founder & Director of SAY IT NOW Voice Consultancy - What are the components that make up one's voice? How does Maree's coaching process tackle each part? - How can you make a great first impression, especially during job interviews? - Common mistakes we knowingly or unknowingly make when communicating with others - Simple things we can do to diffuse conflict and improve our communication process - How to improve your emotional intelligence as a leader - Maree shares three exercises to upgrade your communication skills and create a better impression (posture relaxation, depth of breath, and listening to connect) Resources: - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School ) - https://www.ashleighgoodchild.com.au/podcast (A must-listen podcast if you are in the property management industry) Connect with Maree Clancy: - https://www.sayitnow.com.au/ (Website) - https://www.instagram.com/mareeclancy/ (Instagram) - https://web.facebook.com/sayitnowvoiceconsultancy (Facebook) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Have you tried staying in an Airbnb property? Did you have a great experience? A few thoughtful details often matter in the overall customer experience, and the host's job is to ensure the guest gets a 5-star experience every time. So what do an Airbnb Supershost and a property manager have in common? Well, it turns out there's a lot. Communication, customer experience, attentiveness, and an ability to listen are just a few of the secrets to success. If you want to know how to have a steady stream of 5-star reviews rolling into your business, grab a pen and paper because you're in for some fantastic tips from Juls Rollnik, an Airbnb Superhost and author of the book Secrets of a Superhost. Doors are now open to the Digital Marketing School. The unique and proven method to boost your personal profile, build your business brand and grow your rent roll. Join here: https://courses.thatpropertymum.com.au/digitalschool (https://courses.thatpropertymum.com.au/digitalschool). Have you heard about the PM Collective Podcast hosted by Ashleigh Goodchild? It's a must-listen podcast if you are in the property management industry. Be sure to download the podcast or head on to - https://www.ashleighgoodchild.com.au/podcast (https://www.ashleighgoodchild.com.au/podcast). “Excellence is unforgettable.” - Juls Rollnik In This Episode: - Juls walks us through her journey to becoming an Airbnb Superhost - Juls shares her secrets to getting raving reviews - 3 pillars to providing an excellent experience for your guests - Simple things you can do to make your guests feel like King and Queen - The reason and inspiration for the book Secrets of a Superhost - A recommended resource for personal development from Juls Resources: - https://www.secretsofasuperhost.com/ (Secrets of a Superhost by Juls Rollnik) - https://store.richdad.com/collections/books/products/rich-woman-because-i-hate-being-told-what-to-do (Rich Woman by Kim Kiyosaki) - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School ) - https://www.ashleighgoodchild.com.au/podcast (A must-listen podcast if you are in the property management industry) Connect with Juls Rollnik: - https://www.instagram.com/secretsofasuperhost/ (Instagram) - https://www.secretsofasuperhost.com/ (Website) - https://www.facebook.com/JulsRollnikAuthor (Facebook) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Have you ever wondered why you feel tired when you wake up? Do you need six cups of coffee just to get through the morning? Chances are, you're probably dealing with unresolved stress. If left unaddressed, it can cause significant mental, emotional, and physical illnesses. So what can you do? Today's conversation with Kylie and Maya Brosnan will explain exactly what you need to do to resolve and reduce the stress in your busy life. Maya is a Naturopathic Nutritionist and Fitness & Yoga Instructor. She has worked in the Fitness Industry for over 20 years and the Natural Therapy Industry for the past 10 years. Maya is passionate about helping and educating people on the benefits of living a healthy life. It's time to resolve stress for better business. Join the Real Estate Retreat - https://courses.thatpropertymum.com.au/RER-Register (https://courses.thatpropertymum.com.au/RER-Register) Have you heard about the PM Collective Podcast hosted by Ashleigh Goodchild? It's a must-listen podcast if you are in the property management industry. Be sure to download the podcast or head on to - https://www.ashleighgoodchild.com.au/podcast (https://www.ashleighgoodchild.com.au/podcast) Join the Digital Marketing School and explode your personal and business brand and grow your business online - https://courses.thatpropertymum.com.au/digitalschool (https://courses.thatpropertymum.com.au/digitalschool) “It's hard to have a calm mind when the body is in all sorts of trouble. When you eat well, you will also think well.” - Maya Brosnan In This Episode: - Meet Maya Brosnan, Naturopathic Nutritionist and Fitness & Yoga Instructor - Why are we all stressed out? - The effect of unresolved stress on our overall health and the major signs of adrenal fatigue - The reason many people do not realize the state they are in - Quick and easy strategies to deal with stress - Maya's recommended resources to combat stress Resources: - https://open.spotify.com/album/5wLvkzNDJ9yGYEOf1Sr0xp (Maya's Recommended Resource: Yoga Nindra Meditation by Tara Fitzgibbon) - https://ithinkproperty-my.sharepoint.com/:b:/g/personal/storage_ithinkproperty_com_au/ETbibEtPpvpAsl-mO12nlWYBNY4XBvQu9ulQwG_tRdHxzA?e=ahS9S0 (ACS Breathing Regulation Cheat Sheet) -https://ithinkproperty-my.sharepoint.com/:b:/g/personal/storage_ithinkproperty_com_au/Ef39H1tfNulEiBaZwdD4k8ABgwnY2YNZWRIJP86lS6izVg?e=7mdHio ( FREE Recipes: Vegan Chocolate Protein Balls + Pumpkin Curry) - https://courses.thatpropertymum.com.au/RER-Register (Join the Real Estate Retreat) - https://www.ashleighgoodchild.com.au/podcast (A must-listen podcast if you are in the property management industry) - https://courses.thatpropertymum.com.au/digitalschool (Join the Digital Marketing School) Connect with Maya: - https://www.instagram.com/aconsciousstate/ (Instagram) - https://www.aconsciousstate.com/ (Website) - https://web.facebook.com/aconsciousstate (Facebook) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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“Show me the money.” It's what we want, right? We all need money. With the increasing cost of living and higher interest rates, increasing our income has become super important to living comfortably in the current economic conditions. But it's easier said than done. What if someone told you that a simple shift in mindset could help you achieve more financial abundance than you ever thought possible? Sounds too good to be true? Then take a listen. In this game-changing episode, Kylie interviews Clare Wood, a former accountant (CPA) turned Money Mentor. She helps entrepreneurs achieve their financial goals by teaching them how to shift their mindset and have a healthy relationship with money. Tune in to understand the three major money blocks and how to break free from them so you can begin charging what you're worth. Join the FREE 60 Minute LIVE Online Event: https://tpmmarketing.clickfunnels.com/kylie-walker16589043118891658992251550 (HOW TO SET UP YOUR SOCIAL MEDIA FOR LEAD GENERATION - Without The Fear, Confusion & Overwhelm ) If you're struggling to post consistently, grow your following, and generate new business from social media, then you need a https://courses.thatpropertymum.com.au/doneforyousocials (Done for You Social Media Management Solution ) “Our belief shapes the action that we take.” - Clare Wood In This Episode: - Meet Clare Wood, Money Mentor who knows how to use number powers for good - We've all heard about mindset, but what is it exactly? How does it apply to making money? - What can you do to start putting your money mindset on the correct path? - The Red Car Theory and how it reflects the inner workings of our brain - What would Clare advise someone struggling to ask for what they are worth regarding conversations about fees with a client? - What are the usual money blocks? - Clare's recommended resources for personal development Resources: - https://clarewood.com/moneymakeovermasterclass/ (FREE Money Makeover Masterclass) - https://tpmmarketing.clickfunnels.com/kylie-walker16589043118891658992251550 (Join the FREE 60 Minute LIVE Online Event: HOW TO SET UP YOUR SOCIAL MEDIA FOR LEAD GENERATION - Without The Fear, Confusion & Overwhelm) -https://courses.thatpropertymum.com.au/doneforyousocials ( Done for You Social Media Management Solution) Connect with Clare: - https://www.instagram.com/clare_wood_coach/ (Instagram) - https://clarewood.com/ (Website) - https://web.facebook.com/clarewoodcoach (Facebook) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Marketing, prospecting, social media, and digital marketing–so many buzzwords, so much to do. It's easy to get overwhelmed and confused. You're not alone if you're feeling fearful about where to go and what to do next. Digital marketing turned Kylies business around at a time when her rent rolls were stagnant, her finances were under unbelievable duress, and she was seriously contemplating giving it all up and going back to work for someone else. But she learned about digital marketing and gave her business one more chance. In this episode, Kylie shares her steps to turn her business around and start a new business using a specific digital marketing strategy. Join the FREE 60 Minute LIVE Online Event: https://tpmmarketing.clickfunnels.com/kylie-walker16589043118891658992251550 (HOW TO SET UP YOUR SOCIAL MEDIA FOR LEAD GENERATION - Without The Fear, Confusion & Overwhelm ) If you're struggling to post consistently, grow your following, and generate new business from social media, then you need a https://courses.thatpropertymum.com.au/doneforyousocials (Done for You Social Media Management Solution ) Have you heard about the PM Collective Podcast hosted by Ashleigh Goodchild? It's a must-listen podcast if you are in the property management industry. Be sure to download the podcast or head on to - https://www.ashleighgoodchild.com.au/podcast (PM Collective Podcast with Ashleigh Goodchild) “The principles of digital marketing are universal and apply across almost every service or product-based business globally.” - Kylie Walker In This Episode: - How was Kylie's business doing before implementing a digital marketing strategy? - Kylie was a traditional marketer before the internet, but she knew she had to learn new things. So how did she acquire her digital marketing skills? - What is SEO, and why is it essential in digital marketing? - Creative ways to get people to leave their details so you can include them in your email list - How does having a website help your business? What information do people need to see? - Social media as part of your digital marketing journey and the 3 Ps of social media posts - Discover how content marketing, lead magnets, and nurture emails or messages can help boost your business growth Resources: - https://tpmmarketing.clickfunnels.com/kylie-walker16589043118891658992251550 (FREE 60 Minute LIVE Online Event: HOW TO SET UP YOUR SOCIAL MEDIA FOR LEAD GENERATION)https://tpmmarketing.clickfunnels.com/kylie-walker16589043118891658992251550 ( - Without The Fear, Confusion & Overwhelm) - https://courses.thatpropertymum.com.au/doneforyousocials (Done for You Social Media Management Solution) - https://www.ashleighgoodchild.com.au/podcast (A must-listen podcast if you are in the property management industry) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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If you've tried Facebook ads, you either love them or despise them. The key thing to know and understand about Facebook ads is that they are only successful with a strategy behind them, whether it's reaching your audience, driving traffic to your website, or generating more leads. Knowing why you are running them is key to the world of Facebook ads. In this episode, you will learn about two very important acronyms–ROAS and PPC–and the five reasons to run Facebook ads. So let's dive in! If you want to learn more about Facebook Ads and the World of Digital Marketing, join the Free Online MasterClass: https://www.clickfunnels.com/?aff_sub=domain_redirect&utm_campaign=domain_redirect (How to Set up your Social Media for Lead Generation) “When advertising on Facebook, the platform is very data-rich, so you can actually micro-target the audiences that are best for your business.” - Kylie Walker In This Episode: - ROAS: One of the most important things to consider when you're running Facebook Ads - An example of a well-worth ad spend - PPC: The single biggest model for internet advertising - Five reasons to run Facebook Ads, especially when your growth is stagnant Resources: -https://marketing2283bf.clickfunnels.com/kylie-walkerbya52f0v ( Join the Free Online MasterClass: How to Set up your Social Media for Lead Generation ) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Did you know that there are nearly 200 social media platforms to choose from? So how do you know which ones are right for your business? Where do you even begin? If you're feeling overwhelmed or confused, you're not alone. Social media is here to stay, whether you like it or not, so you might as well learn to use it to grow your business. In this episode, you will know the first step to crafting your social media, the factors to consider when choosing the right platforms for your business, and simple tips for managing your social media presence. So let's dive in! https://marketing2283bf.clickfunnels.com/kylie-walkerbya52f0v (Join the Upcoming Workshop: How to Set up your Social Media for Lead Generation) “You can't be everything to everyone at the same time. So pick one platform at a time and get set up there.” - Kylie Walker In This Episode: - What you need to know when posting content on social media - This is the first step you should take when building a social media strategy - Which social media platforms does Kylie use, and what are the factors to consider when selecting the social media platform for your business? Resources: -https://marketing2283bf.clickfunnels.com/kylie-walkerbya52f0v ( Join the Upcoming Workshop: How to Set up your Social Media for Lead Generation) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Why do you need social media? Most of the time, when people need a product or service, the first thing they do is search online. If you aren't on social media, do you even have a real business? That is what your potential customers are going to think. Therefore, social media presence is critical to your digital marketing strategy. Your competitors are already doing it. So if you're not on the social train yet, it's time to jump on board. Now, if you're unsure where to start, this episode is exactly what you need to help you kickstart your social media strategy. “If people don't know about your business, they can't become your customers. Social media boosts your visibility among potential customers.” - Kylie Walker In This Episode: - The staggering social media statistics and why you should care - Top reasons you should be on social media, especially when you are in the property management industry - What type of content should you put out? Resources: - https://courses.thatpropertymum.com.au/calendar-freebie (Download Your Free Content Planning Calendar & 50 Content Ideas) - https://courses.thatpropertymum.com.au/socialschoolwait (Join the Social Media School Waitlist) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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In an era where we are more connected than ever digitally, we are increasingly disconnecting from ourselves. Now you have to ask yourself, are you truly happy? Do you love what you do, or are you just distracting yourself by constantly scrolling on your screen? What if the person you need to connect with is yourself? In this episode, we'll discuss digital detox and why we must do it regularly. Then, stick around as Kylie shares her digital detox experience, the benefits, and how you can do it yourself using The Digital Detox Guide. “It wasn't until I stepped away from technology that I realized maybe I do have a little bit of a problem.” - Kylie Walker In This Episode: - Kylie shares her digital detox experience and her plan to go totally off-the-grid one day - Discover the top 3 benefits of digital detox, one of which is having meaningful conversations with people who matter most to you - Get Kylie's Guide to Digital Detox Resources: - https://ithinkproperty-my.sharepoint.com/personal/storage_ithinkproperty_com_au/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fstorage%5Fithinkproperty%5Fcom%5Fau%2FDocuments%2FiThink%20Property%2FTHAT%20PROPERTY%20MUM%2FFREE%20RESOURCES%2FDigital%20Detox%20Guide%2Epdf&parent=%2Fpersonal%2Fstorage%5Fithinkproperty%5Fcom%5Fau%2FDocuments%2FiThink%20Property%2FTHAT%20PROPERTY%20MUM%2FFREE%20RESOURCES&ga=1 (Get The Digital Detox Guide) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Public speaking is one of the biggest fears many people have. We experience the same fear when doing video presentations, knowing that people are watching us. But video presentations are essential in building connections with our audience, attracting more of our ideal clients, and having the confidence to show up as our authentic selves. So what if there's a way to overcome the fear and be confident on video? Wouldn't you want to learn how to do it? In this episode, we have Jen Trevorrow, also known as JenT. She is a Video & Confidence Coach, Master NLP practitioner, Master Hypnotist, and Transformation Speaker who helps her clients build confidence for effective video communication. JenT is the founder of Be The Confident You, a company that offers Communication and Presentation Skills Coaching. So if you want to be confident on video, this episode is for you. “Having a really great opening but then having a call-to-action or next step is vital to give your video a purpose, and our videos are out there to inspire or persuade.” - Jen Trevorrow In This Episode: - Meet Jen Trevorrow, founder of Be The Confident You - Why is video so powerful, and why do we need to do it? - Practical steps you can take to become more confident on video - Simple tips on how to structure your talking points and avoid the biggest mistake most people make - Recommended equipment for video creation (you don't need super expensive or highly technical equipment to start) - Jen recommends her favorite tools and resources that can help you become more successful in growing your business Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Jen Trevorrow: - http://www.betheconfidentyou.com/ (Website) - https://www.instagram.com/betheconfidentyou_with_jent/ (Instagram) - Facebook Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Have you thought about starting your own property management business but can't move forward because of fear? You hear voices in your head telling you that you can't do it. We all have that inner voice, and it's designed to protect us. We fear the unknown. But if you're brave enough to stand up to that little voice and push forward, you won't regret it. Villi Tosi has experienced the same fear but overcame it and built Homely Property Management Ltd. He is a proud Manawatu resident with years of experience in the property management industry. Villi is recognized as an industry leader by many organizations throughout Australia and New Zealand. So if you're looking for inspiration to face your fear and pursue your dreams, tune in to this conversation with Kylie and Villi. “There are so many people out there that are willing to help you, but you need to go out and sit with them and talk through what you're doing and how you're doing it.” - Villi Tosi In This Episode: - Meet Villi Tosi, an industry leader in the property management industry - What prompted Villi to start his property management business, and how does he keep the momentum and drive to grow the business? - Villi shares the unique experience his company provides to clients - How to overcome fear when starting a property management business - Villi recommend his favorite tools and resources for learning about the property management industry and running a successful business Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Villi Tosi: - https://homely.nz/ (Website) - https://www.instagram.com/homelypropertymanagement/ (Instagram) -https://web.facebook.com/homelypropertymanagementmanawatu ( Facebook) - Email or Email Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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If you feel stuck like everything just feels too hard, you're not doing a good job as a mom, a property manager, or a business owner, and you want to quit, you might be deep into a fixed mindset. If you're asking what that is, then this episode is for you. Today, we’re doing a deep dive on mindset and how to shift it. Joining Kylie to help with the discussion is Hermione Hart. Hermione spent many years as a property manager and is now a Business Coach and Mentor whose vision is to help property managers develop their mindset and become more resilient to avoid burnout. After all, property management is challenging, and the stakes are high. “The strength of our mindset has a big impact on how we handle stress.” - Hermione Hart In This Episode: - Meet Hermione Hart, Business Consultant and Mentor to Property Managers - What was the idea behind Sidekick? - What is a mindset, and why is it important? - Fixed Mindset vs. Growth Mindset in the Property Management Industry - How do self-awareness and reflection help develop your mindset? - Hermione’s tips for moms who might be feeling guilty or overwhelmed to help them focus, relax, and be more present - What are some of the biggest challenges in the property management industry? - Hermione recommends journaling, setting intentions, and utilizing a benchmarking and self-reflection tool. Resources: - https://courses.thatpropertymum.com.au/offers/L2Vk2ExD (Get That PM Planner (50 x A4 pages of daily goals, to-do lists, and affirmations. Perfect for the busy property manager)) Connect with Hermione Hart: - https://www.sidekick.net.au/ (Website) - Instagram Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Put your hand up if property growth is at the top of your goal this week, month, or year. There’s a really quick way to get those new managements across the line. It’s by buying a rent-roll. Of course, that comes with a cost. But the long-term reward may very well exceed the short-term expense. Buying a rent roll could be just the answer to all your growth problems. But what exactly is a rent roll, how do you buy one, and what are the important steps to take? I personally have never purchased a rent-roll. I’ve sold off pockets of my own rent roll, though, but all of my growth has been targeted and organic. So I invited an expert to share her mastery of this topic. Tarsi Hynes is the Director of Opulence Consultancy, specializing in Real Estate and Management Rights Industry Business Valuations, Rent Roll Due Diligence, and Consultancy. By owning and operating her own real estate agency, she understands the concerns and trials that Real Estate professionals go through and can converse with principals and their employees and other professionals such as banks, solicitors, business brokers, and insolvency practitioners. “If you do one thing consistently at any given time, you’ll get through everything.” - Tarsi Hynes In This Episode: - Meet Tarsi Hynes, Director of Opulence Consultancy - Why would someone want to buy a rent roll? - Red flags you should look out for when considering buying a rent roll - What are the important steps to take in buying a rent roll? - Is there a right way to buy a rent roll? Should you work with a broker or approach business owners directly? - The benefits of buying a rent roll vs. targeted and organic growth - Book recommendation: The ONE Thing by Gary W. Keller - Are you interested in knowing more about the TARSI Way? - Learn more about the products and services offered by Opulence Consultancy Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Tarsi: - Call - 0420 909 940 - Email - https://opulenceconsultancy.com/opulence-consultancy/ (Website) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Have you ever heard of Imposter Syndrome? It’s that feeling like you don’t belong and that you’re a fraud and not good enough. If you’ve ever felt the same thing or something similar, like looking for external validation or finding it hard to take a compliment, you may be suffering from Imposter Syndrome. I only heard about it when I took an Amy Porterfield course back in 2020. After taking her course, I quickly realized that I had Imposter Syndrome, too, and I could finally put a name to something I had been feeling for many years. I instantly became well aware of why it has taken me ten years to grow my business and make a profit and two years to start this podcast. So let me break down Imposter Syndrome for you in today’s episode. “Don’t wait until you’re confident to start putting yourself out there. Courage actually comes from taking risks.” - Kylie Walker In This Episode: - What is Imposter Syndrome? - Signs that you have Imposter Syndrome and the annoying thing about it - How does Imposter Syndrome affect your life? - I share a personal story of how a simple mistake has impacted my life for a very long time. - Things you can do to overcome Imposter Syndrome Resources: - https://courses.thatpropertymum.com.au/imposter (Get this free course) - https://www.amyporterfield.com/amy-porterfield-podcast/ (Kylie recommends listening to Online Marketing Made Easy Podcast by Amy Porterfield) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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The spotlight worldwide is shining brightly right now on leadership. Over the past few years, we have witnessed some good and not-so-good examples of leadership. From the global pandemic to natural disasters and the current war with Russia, leadership on all levels has really been amplified. We’ve all had a lot to deal with and overcome. Some of us have thrived, while others barely survived. So what’s the secret leadership ingredient we all need? Welcome to another episode of The Property Management podcast. In this episode, we will dive into leadership, and more specifically, leadership in property management. So let’s chat about it with my guest, Ron Jelich. Ron has been working with me in my business. He has a wealth of experience leading and mentoring business owners and leaders. He provides one-on-one mentoring and leadership training through https://thelifescienceacademy.com/ (The Life Science Academy), a personal development and leadership program designed to help you excel in life and business. Ron is happy to share his passion for coaching others to become great people, live by their beliefs, serve others, and lead with heart. Join us today as we talk about Leadership with Heart in Property Management. “The world is a better place with top-level leaders who, every single waking moment, should be identifying, nurturing, and recruiting talent.” - Ron Jelich In This Episode: - Meet Ron Jelich, a high-level leadership mentor who knows how to lead with a heart - How do you break down what leadership is all about? - Would you consider someone who leads with empathy, compassion, and emotional intelligence a better and stronger leader? - What leadership skills do you need to be at the top of your game? - Ron shares his best advice for someone to thrive as a leader in the property management industry. - What steps can someone take to improve their leadership skills? - Join https://web.facebook.com/groups/thelsaleadershiplounge (The LSA Leadership Lounge) and learn how to become a better leader at home and in business. Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Ron: - https://web.facebook.com/groups/thelsaleadershiplounge (Facebook Group) - https://web.facebook.com/thelifescienceacademy (Facebook) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - Facebook - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - LinkedIn - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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We start a business to make money and start a lifestyle we want, right? But what if your clients, market conditions, and other factors force you to reduce your fees until you work for almost nothing? So how do you grow your property management business? What fees should you charge? How much should you be charging? Do you have to give discounts? These questions are important, especially when you want to increase your profits and income. Charging higher and more fees and offering fewer discounts is just as rewarding for property management businesses as growth. And this week’s guest couldn’t agree more. Darren Hunter is a national and international property management trainer, expert, and leading industry authority in fees and overcoming fee discounting. He is the Director of Inspired Growth Training, a leading training provider for property managers. Join us today as we talk about Overcoming Fee Objections & Boosting Your Income. “You only need one inch difference from your competitors to win the race.” - Darren Hunter In This Episode: - Meet Darren Hunter, National, and International Property Management Trainer - What are some of the biggest objections around fees, and how do we overcome them? - What is the reason property managers are uncomfortable with talking about fees? - Darren talks about some strategies around the Point of Difference - Navigating the discounting warzone - What other fees can help maximize a property manager’s income? - Darren recommends reading the following books and applying the principles for success: - https://www.briantracy.com/time_management/ (Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time by Brian Tracy) - https://www.amazon.com/Flight-Plan-Real-Secret-Success/dp/1605092754 (Flight Plan: The Real Secret of Success by Brian Tracy) - https://www.amazon.com/Time-Power-Getting-Thought-Possible/dp/0814474705 (Time Power: A Proven System for Getting More Done in Less Time Than You Ever Thought Possible by Brian Tracy) Resources: - https://www.pmfeescriptssecrets.com/book-1 (Get the PM FEE SCRIPTS SECRETS FREE BOOK) - https://www.thatpropertymum.com.au/membership-join/ (Get all the resources you need) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Darren: - https://inspiredgrowthtraining.com/darren-hunter/ (Website) - https://web.facebook.com/inspiredgrowthtraining/ (Facebook) - https://inspiredgrowthtraining.com/igt-podcasts/ (Podcast ) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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For a long time, we as women wanted it all. We wanted to work, have successful careers, build businesses, and run organizations. Yet we still dream of having a family and being present and hands-on parents. So can we really have it all, or do we have to sacrifice something? I’ve always been a working mother, and in my experience, we can have it all, but there’s always a price to pay. I took a week off to focus on a big project. I'm writing a book and feeling a bit overwhelmed. Most of the time, it’s tough to prioritize what we need. Sometimes we need to ask for help or some space to be creative. Other times, we need a total reset. In this episode, I have someone who’s very good at juggling motherhood and managing multiple businesses without losing her sanity. Ashleigh Goodchild leads the #1 Property Management Team for South Perth & Como. She loves teaching and inspiring others within the industry by connecting and sharing her knowledge freely through her podcast, PM Collective. Join us today as we talk about Starting a Property Management Business as a Mum. “I like to refer to life and work as a bit of tilt as opposed to a balance.” - Ashleigh Goodchild In This Episode: - Meet Ashleigh Goodchild, Property Management Leader, Podcast Host, and a Mum - How do you run multiple businesses, juggle a family and keep your sanity? Ashleigh shares her “secrets.” - Ashleigh’s advice to women who are thinking about starting a business but have a young family to take care of - How to ask for help when needed - What is the PM Collective all about? - What are the challenges faced by Property Mums? - The importance of communication at home and at work - Ashleigh recommends reading the book, http://thenewhustle.businesschicks.com/ (The New Hustle by Emma Isaacs). Resources: - https://www.thatpropertymum.com.au/membership-join/ (Get all the resources you need) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Ashleigh: - https://www.instagram.com/perthpropertymanager/ (Instagram) - https://www.linkedin.com/in/perthpropertymanager/ (LinkedIn) - https://pmcollective.com.au/podcasts/ (Podcast) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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What skills and training do you need to become a successful property manager? A positive attitude and willingness to learn will definitely go a long way. Of course, you also need certification and specific training to thrive in the industry. But there's no need to worry about it. Validum Institute is here to help. Victor is the Director of Validum Institute. He brings over 25 years of experience in business development, real estate/ property law, compliance, and education. Previously, he was the General Manager for CSG Property Holdings, a project marketing/property development company. His experience as a well-respected real estate agent and developer, backed by his passion for training and education, has enabled him to build one of the most respected nationally recognized training organizations in real estate. If you're looking for a reliable training provider, get in touch with Victor James and Validum Institute. Mention Kylie Walker for a discount on your course. “Your first year is about learning, not earning. Be a sponge.” - Victor James In This Episode: - Meet Victor James, Director of Validum Institute - What are the first steps in pursuing a property management career? - How to choose the right training provider when taking a registration course - How has the registration course evolved over the years? - What type of support can students expect from Validum Institute? - Is now a good time to join the property management industry? - Victor shares his advice for anyone wanting to explore the exciting world of property management. Resources: - https://www.thatpropertymum.com.au/membership-join/ (Get all the resources you need) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Victor: - https://www.validum.edu.au/ (Website) - Email(mention Kylie Walker for a discount on your course) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - https://web.facebook.com/thatpropertymum (Facebook) - https://web.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCh_hr2vAm0-9lgPMeG4_irQ (YouTube)

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Have you ever wondered if there's a limit to what you can do? Have you experienced being at the lowest point in your life? Like so many of our stories, Hayley Van de Ven came from a point where she was utterly broken and wanted to give up! Yet, she found the strength and courage to pick herself up and move forward. Now, Hayley leads multiple businesses and teams across the country while raising two kids. So how does she manage to juggle her personal and professional life? Stick around as she shares her secrets in today's candid conversation. With nearly two decades worth of property management experience and running one of the country's most elite real estate teams, Hayley is an agent growth specialist and proud director of the highly awarded and #1 Ranked RE/MAX office in the country, RE/MAX Results. Hayley is known for her positive and interactive leadership style. She enjoys helping agents with negotiation, training, and upskilling. Her infectious energy and dedication to helping her team grow have seen over 3000 property sales transacted across the Queensland property market under her guidance. “It's okay to make mistakes because everybody makes them. What's not okay is not learning from them.” - Hayley Van de Ven In This Episode: - Meet Hayley Van de Ven, a prominent real estate thought leader. - What is the secret to running multiple award-winning businesses while juggling family life? - What tools can you use to pull yourself back up in the event of burnout? - Why did Hayley join a big brand agency, and why RE/MAX? - What are the top 3 benefits of going the agency route? - Hayley shares her systems and processes to seamlessly manage different locations and diverse teams. - Self-care tips and action items from today's episode. Resources: - https://www.thatpropertymum.com.au/resource-library (Get all the resources you need) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Hayley: - Website - https://www.remax.com.au/ (Remax) and https://www.remaxresults.com.au/ (Remax Results) - https://www.instagram.com/hayleyvandeven_/ (Instagram) Connect with Kylie: - https://www.instagram.com/thatpropertymum_/ (Instagram) - https://www.thatpropertymum.com.au/ (Website) - Facebook - https://www.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

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Are you feeling overwhelmed but not seeing any progress in your property management business? If you feel like you've done everything, but nothing is working out, it may be time for you to work with a coach who knows how to create powerful transformations in people. Not sure if a coach is right for you? Then tune in as I talk to Deniz Yusuf, one of the biggest names in Property Management Coaching. Deniz offers consulting, training, and mentoring to agents across Australia, New Zealand, and the United States through the Inspired Growth Training Program with BDM Coach. He finds helping agents achieve the best possible outcome to be very rewarding. This statement summarizes Deniz's mission: “Seeing them achieve their goals or win awards they never thought they could inspires me to be an even better Coach. My goal is your future. As I inspire, I get inspired.” If your business is stagnant and you don't know what to do, this episode is for you. “Get back to the basics and get the flows happening.” - Deniz Yusuf In This Episode: - Meet Deniz Yusuf; a well-known Property Management Coach - Deniz talks about mental health issues in the industry, the benefits of coaching, and what they do at inspired Growth Training - Hear some of the most memorable transformations that make coaching a rewarding experience - How would you convince someone unsure or skeptical about the benefits of working with a coach? - Try these actionable steps to get your growth needle moving in the right direction - Deniz recommends listening to motivational podcasts and reading books for personal development. He mentions a few of his favorite authors. - Discover this powerful lesson from one of Deniz's favorite books, Never Lose a Customer Again. Resources: - https://courses.thatpropertymum.com.au/coachingprogram (The Property Mum Coaching & Mentoring Program) - https://www.pmleadsecrets.com/free-book-pm-lead-secrets (Get your copy of the PM LEAD SECRETS today) - https://www.thatpropertymum.com.au/resource-library (Get all the resources you need) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (The Property Management Growth School) Connect with Deniz and Inspired Growth Training: - https://inspiredgrowthtraining.com/ (Website) - https://www.instagram.com/inspiredgrowthtraining/ (Instagram) - https://web.facebook.com/inspiredgrowthtraining/ (Facebook)

Connect with Kylie: -https://www.thatpropertymum.com.au/ ( Website) -https://www.instagram.com/thatpropertymum_/ ( Instagram) -https://web.facebook.com/thatpropertymum ( Facebook) - https://www.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

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The Property Management Industry is in a crisis. We see property managers quit one after the other. On average, a good property manager lasts for about nine months on the job, and then burnout sets it. So how can we put a stop to the revolving door of unhappy team members? Kirk Stafford joins us in the discussion about the property management staffing crisis. Kirk knows what it’s like to be on the front line of property management, having worked in the industry for more than 35 years. Now, he uses his skills and experience to assist agencies and property managers in crafting their businesses and careers. In addition, his strong presence within the property management community has made him a sought-after mentor by industry leaders. Let's hear more about Kirk's views in today's episode of The Property Management podcast. “There are much more important things in life than your job. You have the job and the income from it to enable you to enjoy your life.” - Kirk Stafford In This Episode: - Meet Kirk Stafford; a sought-after mentor in Property Management - Why are property managers leaving in droves? - What new technologies should agencies use to create a happier environment for property managers? - How can property managers adapt best to new business processes? - Kirk shares how he “reimagines the inner workings of the property management business.” - What can property managers do to improve their mindset? - Kirk recommends the following books: Leaders Eat Last by Simon Sinek The Universe Has Your Back by Gabrielle Bernstein The Infinite Game by Simon Sinek Greenlights by Matthew McConaughey First, We Make the Beast Beautiful: A New Story About Anxiety by Sarah Wilson

Action items from today's episode Resources: -https://thepmcoach.com.au/blog/ ( Read The PM Coach blogs for helpful information on Property Management) -https://www.thatpropertymum.com.au/resource-library ( Get all the resources you need here)
https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Kirk: -https://thepmcoach.com.au/ ( Website) -https://www.instagram.com/the_pm_coach/ ( Instagram) -https://web.facebook.com/kirk.stafford.92 ( Facebook) Connect with Kylie: -https://www.thatpropertymum.com.au/ ( Website) -https://www.instagram.com/thatpropertymum_/ ( Instagram) -https://web.facebook.com/thatpropertymum ( Facebook)
https://www.facebook.com/groups/propertymanagementsupport (Facebook Group)
https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn)
https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

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Property management can be a thankless job. Our days are filled with problem-solving, crisis management, negotiation, and a whole lot of negativity. Rarely does anyone say, “you did a great job.” It takes a lot of strength not to give in to overwhelm. So how do you cope and thrive in this industry? In this episode, we will dive into resilience in property management with guest Hayley Mitchell. Hayley has worked in Real Estate since 1999 and has always been passionate about Property Management. She is a fully licensed VIC & NSW Real Estate Agent and the Director of http://mitchellpt.com.au/ (Mitchell PT) which provides training and consulting in the Property Management Industry. Hayley’s training and consulting are based on real-world experience. She delivers an exceptional service to her landlord clients, and she teaches others in the industry to do the same. “The best thing to do is to leave your work at work. My biggest thing is, do not look at your emails once you get home.” - Hayley Mitchell In This Episode: - Meet today's inspiring guest, Hayley Mitchell - What is resilience, and how does it help us in life and business? - The biggest lessons that the property management industry can take away from the pandemic - How can you build resilience in challenging times? - What skillset should someone have to be successful in property management? - What “resilience skills'' should property managers have? - How do you balance being a single mom and a business owner and still help others succeed in their business? - What is the future of the property management industry? - Recommended tools and training to help you become successful in your career - Action items from today's episode Resources: - https://www.thatpropertymum.com.au/resource-library (Get all the resources you need here) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join the Property Management Growth School) Connect with Hayley: -http://mitchellpt.com.au/ ( Website) - https://web.facebook.com/MitchellPropertyTraining/ (Facebook) Connect with Kylie: -https://www.thatpropertymum.com.au/ ( Website) -https://www.instagram.com/thatpropertymum_/ ( Instagram) -https://web.facebook.com/thatpropertymum ( Facebook) - https://www.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

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How are you marketing your business? You probably know you need to have an active social media presence these days. But if you ask yourself, what do I do now? When do I post? What do I post? How do I post? Then, you're in for a treat. Learn how to effectively use social media for lead generation with todays guest, Ellen Bathgate. Ellen is the founder of the highly recognised coaching and consulting business, https://www.rentrollstarter.com.au/ (Rent Roll Starter), specializing in enabling independent real estate agents to start their own Rent Rolls quickly, easily and stress free – even if they’ve never been in business for themselves before. She is a Licensed Real Estate Agent and Auctioneer (NSW) and holds the title of the winner of the REINSW Novice Auctioneer Competition, Orana and NSW divisions, 2006. She believes in leveraging technology, engaging inspiration from other industries and embracing outsourcing, to make businesses more profitable and enjoyable. If you want to learn her secrets, this is the episode for you. To celebrate the launch of my podcast, ten grand prize winners will receive my best-selling e-books that will help them become successful property managers!https://upvir.al/129696/lp129696 ( Click here to enter) “Marketing concepts in themselves are fairly timeless. It's just about the platform or the medium that we use. The reason why we need to go digital is because that's where people are right now.” - Ellen Bathgate In This Episode: - Meet today's amazing guest, Ellen Bathgate - Why do business owners and property managers need to use social media as part of their lead generation strategy? - What is the most effective strategy for social media marketing? - Is there a secret sauce or a formula for what to post on social media? Ellen shares the HEC framework - What is the guarantee that we will get potential clients from social media? - Ellen recommends these marketing tools to help businesses grow their online presence - The book that helped Ellen revolutionize the way she runs her business - The 4-Hour Workweek by Tim Ferriss - Action items from today's episode

Resources: - https://rentrollstarter.com/thatpropertymum (Free Download: How to Use Social Media for Lead Generation) - https://answerthepublic.com/ (Discover what people are asking about) - https://planable.io/ (Social media scheduling platform) - https://business.facebook.com/creatorstudio/ (Post, manage, monetize and measure content across all your Facebook Pages and Instagram) - https://www.amazon.com/4-Hour-Workweek-Escape-Live-Anywhere/dp/0307465357 (Book recommendation: The 4-Hour Workweek by Tim Ferriss) - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Ellen: - https://www.rentrollstarter.com.au/ (Website) - https://www.instagram.com/rentrollstarter/ (Instagram) - https://web.facebook.com/ellenbathgaterentrollstarter (Facebook) Connect with Kylie: -https://www.thatpropertymum.com.au/ ( Website) -https://www.instagram.com/thatpropertymum_/ ( Instagram) -https://web.facebook.com/thatpropertymum ( Facebook) - https://www.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich

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Are you constantly exhausted and can't seem to cope with emotional turmoil? Then, you might be on the verge of burnout. Burnout is a major reason good property managers leave the industry. But it doesn't have to be that way. You deserve to love what you do and have a break from it, too. Slow down if you must. If you can't remember the last time you took a vacation, it's time to take one. In this episode, I will share the most common signs that you're nearing or have reached burnout and what you can do about it. Don't wait until it's too late. To celebrate the launch of my podcast, ten grand prize winners will receive my best-selling e-books that will help them become successful property managers!https://upvir.al/129696/lp129696 ( Click here to enter) “Slowing down and resting takes conscious effort, but it's worth it. I'm honestly way more creative, productive, and focused when I'm well-rested, less stressed, and anxious.” - Kylie Walker In This Episode: - What is burnout and its symptoms? - Sign #1: You want to quit. Are you tired of the responsibility and just want to get away from it all? - Sign #2: You're working crazy hard but you can't get anything done. What are you busy with? Are you doing the big things that need to be done? - Sign #3: Your body is signaling that it's tired. Do you always feel drained and depleted? Chronic fatigue is a serious indication of burnout, - Sign #4: You feel like your work or business has taken over your life. Have you been working long hours and can't stop thinking about work? - Sign #5: You have zero boundaries. Working all hours day without rest, never logging out, and feeling like you have to respond to every notification on your laptop or mobile phone? - Reasons burnout is more prevalent in the property the management industry - What can you do to combat burnout? - Benefits to allowing yourself to step away from work - Action items from today's episode Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Kylie: -https://www.thatpropertymum.com.au/ ( Website) -https://www.instagram.com/thatpropertymum_/ ( Instagram) -https://web.facebook.com/thatpropertymum ( Facebook) - https://www.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

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Have you been wondering why your competitors are generating new leads round the clock and winning new business over you? Did you just lose property management opportunities to a new agency? If you answered “yes,” you might be committing these five mistakes unknowingly. The good news is that once you know what they are, you can do something to fix them and watch new business come rolling in. So what are these mistakes? Grab a pen and paper and listen up. To celebrate the launch of my podcast, ten grand prize winners will receive my best-selling e-books that will help them become successful property managers!https://youarenourished.com/giveaway ( )https://upvir.al/129696/lp129696 (Click here to enter) “You can't just have a pretty logo. You also have to stand for something much bigger.” - Kylie Walker In This Episode: - Mistake #1: Not knowing who your ideal client is. Nailing this down allows you to market in the right places. - Here are some questions to help you identify your ideal client - Mistake #2: Poor knowledge of your local market. You want to be seen as an expert, the go-to person, someone your clients can trust. - Must-know things about your local market - Mistake #3: Lack of basic knowledge. Do you understand the business you represent? Do you understand property management? - Important things you need to know about your property management company - Mistake #4: Poor relationship-building skills. Here's a little secret for you. - How to start building relationships - Mistake #5: Poor branding and reputation. When was the last time you assessed your branding? - Branding is not just about having a pretty logo - Some things you need to consider - Quick recap of the five mistakes that are costing you new business Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School ) Connect with Kylie: -https://www.thatpropertymum.com.au/ ( Website) -https://www.instagram.com/thatpropertymum_/ ( Instagram) -https://web.facebook.com/thatpropertymum ( Facebook) - https://www.facebook.com/groups/propertymanagementsupport (Facebook Group) - https://www.linkedin.com/in/kylie-walker-843491102/ (LinkedIn) - https://www.youtube.com/channel/UCc94Kr3tlWSYXX7tRhbi48g (YouTube)

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Are you struggling to reach your property management goals? If you've tried everything, but nothing is working, then grab a pen and paper and get ready to take some notes. In this episode, we will talk about growing your property management business organically. With these three proven steps, you will have a steady stream of leads coming to you round the clock, even when you sleep. Yes, you can do this! To celebrate the launch of my podcast, ten grand prize winners will receive my best-selling e-books that will help them become successful property managers!https://youarenourished.com/giveaway ( )https://upvir.al/129696/lp129696 (Click here to enter) “Showcasing your brand is the most important thing your website can do for you.” - Kylie Walker In This Episode: - Did you know you can grow your business organically in just three steps? - What is the first thing you do when looking for a new restaurant or accommodation? - When looking at Google search results, do you go past page 1? - How do you show up on the all-important page 1? - What does SEO mean in simple words? - Here are some ways to get your SEO in the right direction… - Combining SEO and Google ads to enable your clients to find you - How important is it to have a website? - Your website vs. your social media channels - How do reviews work when it comes to lead generation? - Run your business using the three steps. Are you happy with what you see? - Generate reviews with a simple system - https://www.podium.com/reviews/ (https://www.podium.com/reviews/)

Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School )

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Welcome to the very first episode of The Property Management Podcast. Today, we're going to talk about growing your business, how to work smarter and not harder by prioritizing your lead generation, and how a simple shift in mindset can get those new managements rolling in. But first, let me share my story. Thirteen years ago, I left my day job as a TV sports journalist. I was working long hours, including weekends. With four children, I was missing out on way too much. The mother's guilt was crippling! I quit my job and started a real estate business with zero experience. It was harder than I thought. Surely, there has to be an easy way of doing property management. So, I rebuilt myself and turned my business around. Finally, I started to make a profit and achieved work-life balance for the first time. Now I'm on a mission to share my strategies, tips, and tools with you. To celebrate the launch of my podcast, ten grand prize winners will receive my best-selling e-books that will help them become successful property managers!https://youarenourished.com/giveaway ( )https://upvir.al/129696/lp129696 (Click here to enter) “If growth is what you want, you simply need to prioritize it. No excuses.” - Kylie Walker In This Episode: - Learn exactly how to grow your business and get things done without excuses - The big question in everyone's mind right now. There is no easy answer, but I will share 3 simple strategies. - Discover the biggest mistake almost every business owner make when it comes to growth - How I avoid tasks that cause me discomfort (please tell me I'm not the only one doing this) - A quote from Forrest Gump that sums up the distractions that come with property management - Try my strategies for lead generation and delegating tasks (my kids were my helpers in the early days of my business) - Letting go of the need to control everything and optimizing your processes to free up your dollar-producing time - Do you hate hearing the word NO? Rejection is an inevitable part of doing sales, but it is not the end - How do we overcome the fear of rejection? - Quick recap of the 3 simple strategies you can do to grow your business - Your action steps from today's episode

Resources: - https://courses.thatpropertymum.com.au/TPM-BDMSchool (Join The Property Management Growth School )

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The Property Management Podcast is the go-to show for busy women in the crazy property management industry! If you’ve ever wanted to crack the “secret” to thriving in this fast-moving industry, launching your own business, or just showing up as your best self every day…this is the show for you! Join 7-figue entrepreneur, journalist and property mentor Kylie Walker each week as she teaches you how to juggle work and family life without the guilt, and shares the tools and inspiration you need to make the changes you have been wanting but lack the courage to take! (Think of us as your kindred spirit, best friend, big sister, and business mentor all rolled into one!) Connect with Kylie at thepropertymum.com.au

The Property Management Podcast with That Property Mum: Recent Episodes

Kylie Walker