Patient No Longer (NRC Health): Recent Episodes
NRC Health
Ryan Donohue from NRC Health will take you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. Each episode will be a deep dive into strategic initiatives that impact the healthcare consumer journey. Patient No Longer is a biweekly series for healthcare leaders to learn how others have overcome challenges to create human understanding, one person at a time.
In our first international episode we tap the infinite wisdom of Ken Hughes, world-renowned consumerism expert and 100% Irishmen. Listen as Ken cuts to the chase on why healthcare is stifling its own creativity, leaning too much on measurement, and making change way harder than it has to be. Ken covers the gambit from what young and old consumers want and what healthcare leaders can do to meet them where they are. Oh, and fear. Specifically, why fear can be an interesting lever to pull.
2030 feels like a long way off but listen as Chris Bevolo, Chief Brand Officer of Revive, shares intriguing trends and some downright scary predictions for where healthcare could go in the not-too-distant future. Drawing from his brand new book, Joe Public 2030, Chris shares with Ryan his thoughts on a hopeful healthcare world, and a not-so-hopeful alternative.
Bert Miklosi returns with more healthcare-specific trends and predictions. Where is the industry headed? What will the pandemic continue to disrupt? And how can we forge ahead in planning and marketing our brand as we try to crawl out of the last two years?
The first Patient No Longer podcast of 2022 is live! Join our host, Ryan Donohue, as he explores the new year and new trends with Bert Miklosi, Principal of Joseph Brand Consulting. Ryan and Bert have worked together for a decade and they'll debate where healthcare is going from here, and what you can do to stay ahead.
The latest episode of NRC Health’s new Patient No Longer podcast is now live! Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about engaging consumers in the midst of the chaos of COVID-19. This is an episode not to miss, providing resources that will help you build your brand today.
The latest episode of NRC Health’s new Patient No Longer podcast is now live! Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about branding in healthcare. Some helpful documents mentioned in this episode are also attached here. Read case examples for building a post–health system brand, as well as the 2020 Consumer Trends Report. This is an episode not to miss, providing resources that will help you build your brand today.
A replay of our interview with Jeff Shoemate, Chief Marketing and Communication Officer at Allina Health. Jeff joined us on the podcast to discuss how the latest digital technologies can enhance the customer experience.
Join host Ryan Donohue as he speaks with Debra Legan, Vice President of Marketing and Consumer Engagement at PIH Health. This latest episode features a conversation around meeting the customer where they are.
In today’s episode, we’re discussing how the pandemic has changed healthcare. Our market insights found that consumers had generally low expectations for telehealth as it was new and unprecedented. Fortunately, 74% of consumers were highly satisfied with their online experience. Join the conversation with Tom Arndt, former Chief Market Development Officer at Bellin Health Systems.
How do you align 34,000 people? You bring them together around something they care deeply about. CEO of Fairview Health, James Hereford, aligns his colleagues around their desire to care for patients. His leadership is making a meaningful impact in the healthcare industry.
“Why?” is a common question from the consumer. With over 30 years of experience at BVK and a resume of 150+ clients long, Joel English knows how to answer that question best. He’s found that this intersection between the consumer and the organization provides a valuable basis for “why.”
Virtua Health’s mission is quite simple: Be well. Get well. Stay well. Chrisie Scott, Virtua Health’s Senior Vice President and Chief Marketing Officer, is on the podcast sharing how their organization does everything with purpose
This week’s guest of our Patient No Longer podcast is Mike Slubowski, President and CEO, of Trinity Health. Join hosts Ryan Donohue and Brian Wynne as they discuss the importance of language, leadership, and creating connections internally to drive organizational change and what advice to give to newly minted CEOs.
This week’s guest of our Patient No Longer podcast is Mike Slubowski, President and CEO, of Trinity Health. Join hosts Ryan Donohue and Brian Wynne as they discuss the importance of language, leadership, and creating connections internally to drive organizational change and what advice to give to newly minted CEOs.
Ed Rafalski, Chief Strategy and Marketing Officer, BayCare Health System, joins us on the podcast to discuss the healthcare customer journey and innovative strategies to build loyalty.
Dr. Stephen Klasko joins us this week to discuss the future of healthcare. As the President of Thomas Jefferson University and the CEO of Jefferson Health, he is a wealth of knowledge.
Ryan and Brian turn the spotlight on each other in this special one-on-one episode. Discover what makes our hosts tick as they share their own experiences as healthcare thinkers, consumers, and, well – dads. They’ll also reveal an important NRC Health milestone.
PatientWisdom is a way for patient and clinician to connect before even walking into the doctor's office. Ensuring all providers and staff have insight into a patient's needs, preferences and goals enhances the care provided and create a more connected healthcare experience across a healthcare system.
Jeff Shoemate, Chief Marketing and Communication Officer at Allina Health, joins us on the podcast to discuss how the latest digital technologies can enhance the customer experience.
Brand identity is like a vessel. The content that you fill the vessel with is working towards creating one, cohesive story about your brand. Listen to Ryan and Brian interview John Berg to see how he has implemented brand strategies at some of the nation's leading healthcare systems.