LeaderDialogue: Recent Episodes
Dr. Roger Spoelman and Dr. Chuck Peck
Turning disruption and change into peak performance is the challenge of every leader. Nowhere has this been more apparent than in healthcare where leaders are faced with building a future-ready health system responsive to consumer needs that can deliver effective services to those who need it the most.
Welcome to Leader Dialogue, where we address the biggest challenges health system leaders face right now. We don’t admire the problem. Instead, we dissect the challenges and opportunities with our experienced guests. Together, we uncover practical solutions that enable leaders to succeed.
This is the Baldrige Foundation’s Leader Dialogue Program, sponsored by ABOUT Healthcare. When President Reagan introduced the Malcolm Baldrige National Quality Award 30 years ago, he said: “America’s economic strength depends on industry’s ability to improve productivity and quality and to remain on the cutting edge of technology. That’s why this award is so important.” The Baldrige Foundation supports organizational performance excellence in the United States and around the world. This podcast is a testament to reputation of the Baldrige as the preeminent source of performance excellence information you won’t find anywhere else. The Baldrige Foundation is uniquely suited for this mission of educating medical leaders and helping transform the industry in a significant way.
Tune in to hear fellow C-suite executives share the biggest challenges they face. Take note of the practical takeaways as they address labor cost escalations, population health challenges, maximizing consumer experience, improving employee and provider satisfaction, and improving health equity. The co-host and guests offer tips and approaches that you can easily apply in your own organization today.
Hosting the podcast are Roger Spoelman, DBA, MBA and Chuck Peck, MD, FACS. Roger has more than 30 years of experience as a healthcare executive. He served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System. Roger mentors many executives and assists organizations with strategy, innovation, and succession planning.
Dr. Peck is an internist and rheumatologist by training. For more than three decades, he has served as a practicing physician, faculty member, scientist, medical director, CEO, and partner in a global healthcare advisory company. One of the biggest projects he oversaw was a $108M financial turnaround of a $2B integrated health system in the northeast. Chuck also provides thought leadership insights to different organizations across the country, focusing mainly on operational and financial topics.
Roger and Chuck are joined by two ABOUT Healthcare executives, Darin Vercillo, MD a practicing Hospitalist and CMO of ABOUT healthcare, and Ben Sawyer MBA, PT, OCS, LBB an industry expert. ABOUT Healthcare’s vision is to enable health systems to operate as one, and their mission is to connect those in need with those who heal faster. ABOUT serves over 137 health systems and 940 hospitals, and proudly serves as a MAC Baldrige Society Trustee.
Combining Baldrige Foundation’s performance excellence reputation, Roger, Chuck, Darin, and Ben’s expertise, and the valuable insights of their guests, you won’t want to miss a podcast. Tune in today!
Listen to Leader Dialogue at https://www.leaderdialogue.com/podcast/.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. More than ever, we need all the tools and help we can get to overcome the growing needs of the healthcare system.Dr. Lorissa MacAllister recognizes the need to optimize healthcare environments, leading her to foundEnviah. The company helps create healthcare environments where people thrive while helping healthcare providers more effectively accomplish their mission. In this episode, Dr. MacAllister joins Dr. Roger Spoelman and Ben Sawyer to share the story and inspiration behind the development of Enviah and how it aims to align people, processes, physical spaces, and profitability within healthcare organizations. Through case examples and her expertise, Dr. MacAllister challenges traditional healthcare practices and offers a new perspective on driving revenue, improving patient outcomes, and competing with direct-to-consumer entities by optimizing physical spaces. Tune in to this episode and discover how Dr. MacAllister and Enviah are revolutionizing healthcare environments. Take the first step towards transforming your organization by unlocking the untapped potential of your organization’s physical spaces.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Confronting that, we are seeing systems and processes being reimagined. In this episode, we sit down with David Willis to talk about expanded care settings, particularly reimagining patient flow in healthcare organizations. He dives deep into the reasons behind the renewed focus on patient flow, including shifting patient preferences, staffing challenges, and financial considerations. What is more, Dave emphasizes the need for administrators to address these issues by optimizing bed utilization, reducing the length of stay, and improving discharge planning. From identifying current challenges to finding solutions and new approaches, Dave gives us key insights that will help you meet the evolving needs of patients, healthcare providers, and the entire organization. Tune in to this conversation to not miss out!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One area that has particularly grown since is outpatient care, which comes with unique sets of challenges. In this episode, we take a deeper look into outpatient care under the umbrella of systemness. We are joined by Delena Cook Brockmann, the Executive Director of Operations at Piedmont Athens Regional, to share how they strategically align outpatient care with the rest of their system. She shares the Oconee Health Campus, the huge impact it made on patient experience and the community, and the growth they’ve seen since. Delena then gives the top recommendations on successful outpatient integration while unpacking the pitfalls you need to avoid. The health system is ever-changing, and as leaders, we need to stay on top of it. Tune in to this conversation for more insights.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The show has been with great experts who share their wisdom to help leaders navigate these changes within the industry. In today’s special episode, Dr. Roger Spoelman and Dr. Chuck Peck are joined again by Darin Vercillo and Ben Sawyer of ABOUT Healthcare for a Quarterly Co-Host Review. They talk about what they have seen going on in the environment and reflect back on some of their previous conversations with guests. Tackling issues with throughput using sports metaphors and fighter pilot analogies, this conversation will fill you with fresh insights on how to get your organization to the level of performance the health system wants. So tune in to not miss out!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Some of those challenges, particularly in behavioral health, are access, throughput, and placement. Bringing to the show over 20 years of experience in healthcare operations and management to discuss the crisis we are seeing is Kenneth (K.C.) Johnson. K.C. is an accomplished business executive and entrepreneur with a proven track record of success in the healthcare industry. He currently serves as the Chief Executive Officer of HealthSource Integrated Solutions. He joins this episode to talk about how the industry can tackle some of the major access and placement issues that are occurring, beginning with the emergency room paradigm down to setting up a crisis stabilization unit. K.C. then shares his thoughts on technology and what he thinks it can do to help eliminate redundancies that keep patients from receiving the care they need as quickly as possible.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those existing challenges that has only become extra tough is readmissions. Because let’s face it: readmissions cost us not only dollars but time and human resources—all of which have taken a dent in the last few years. In this episode, we are joined by Dr. Tricia Baird to help us get ahead of readmissions. Dr. Baird is the Vice President of Care Coordination at Corewell Health West, where she and her team published the paper “Reducing Readmission Risk Through Whole-Person Design.” She shares with us what they found from their study, revealing the crucial role of educating patients to advocate for themselves. Dr. Baird also talks about overcoming disparity across the organization, employing a multidisciplinary team, and utilizing technologies. Tune in to gain more information about supporting your patients and getting them their best health.
Get a hold of Dr. Tricia Baird’s paper, “Reducing Readmission Risk Through Whole-Person Design,” published at the New England Journal of Medicine Catalyst, Volume 4, Issue 1.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Caring for about 800,000 lives in their region, Northern Arizona Healthcare is no stranger to challenges concerning patient flow and care orchestration. In this episode, Dr. Chuck Peck and Ben Sawyer are joined by not just one but two guests from Northern Arizona Healthcare. They sit down with Dr. Derek Feuquay and Jake Lansburg to discuss their care orchestration as a whole and how they overcome issues on access, throughput, and capacity. They take us deep into their process design and transformation to facilitate better patient movement as well as giving patients access to better care. From creating cultural change to accelerating the transfer process, having a phenomenal care coordination team, and turning data into information and insights, Dr. Derek and Jake cover a range of important topics to help you navigate these pressing healthcare challenges. Tune in and learn to better optimize care orchestration!
At the end of the day, healthcare is all about bringing systems together to provide the best care possible for patients. However, coordinating this is not without its challenges. Often, it takes great leadership to pull off a high-performance care network. In this episode, we have a guest who has figured this out. Mary Pat Olson has more than 30 years of experience in healthcare across Nursing, Care Management, and Healthcare Associations. She is currently working at Loyola University Health System. With her expertise, she shares with us how we can create and manage high-performance and clinically-integrated networks built around the patient. Mary also discusses how they navigated through the challenges brought on by COVID and the issues of staffing in the industry. Full of wisdom and insights, this conversation will enlighten you on how to really support your patients. Tune in and learn more on providing access to the right care in the right place.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those vexing problems that we continue to see today is deciding where a patient should go, especially with reduced hospital and post-acute capacity. Diving deep into this mismatch between demand and capacity, Gina Kidder, MSN, ACM-RN, joins us in this episode. Gina joined ABOUT Healthcare in 2023 as Client Outcomes Engineer, with more than 30 years of experience in healthcare across nursing, HCIT implementations, and Care Management. She brings her expertise on care orchestration and patient transitions to help us navigate this issue that has been affecting how patients receive the right and proper care. Following the theme on Taking Control of Throughput, Gina talks about using data and technology to create better strategies and decisions. Join Gina along with Dr. Chuck Peck, Ben Sawyer, and Darin Vercillo to learn more on improving patient care in this conversation.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Managing through the changes can be tough, especially as we collectively have to rethink what used to work and find new ones to fit the current and ever-evolving context. In this episode, hosts Roger Spelman, Dr. Chuck Peck, and Ben Sawyer discuss the changes that have happened since the start of the pandemic. They take a deep dive into the digital front door, consumer-focused healthcare, and the need for innovation. Where are we today? How did we get here? What is the next step? Join Roger, Chuck, and Ben in this conversation as they share their insights.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sharing his perspective as both a Physician Executive and Hospital Board Chairman, David Sailors, MD of the Piedmont Athens Regional Medical Center joins us in this episode. Dr. Sailors takes us deep into how Piedmont is managing the changing and complex healthcare system landscape today with their hospitalist-based medical program in their leadership structure. He shares the best ways doctors, administrators, and other healthcare professionals can work together to provide the best standards of care for their patients. All of these in the midst of seeing through various challenges that include bedside care and staffing shortages as well as financial issues. Tune in to find out how healthcare practices can be made better for the benefit of patients and the community around you.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sometimes people start feeling overwhelmed by our capitalistic healthcare system. As sad as it sounds, having access to healthcare is now more of a privilege than a right. In this episode, we have catalysts of change KaiLonnie Dunsmore and Duane Reynolds to talk about our healthcare system and why it is important to start changing it. Duane and KaiLonnie share the vision we should have for the health industry: transforming healthcare into a human-centered system! It is high time to stop tolerating the special treatment of the higher class, the shutdowns of hospitals serving the underserved market, and the capitalistic priorities of the system. It is the time for change. Join us in this revolutionary conversation!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The solutions they come up with will serve them not only in the current environment but also in the future. For John Raffoul, the President of Adventist Health White Memorial, managing through the changes is all about understanding the value of the organization’s mission. In this episode, he shares with us how their mission and values helped them overcome the adversities brought by COVID. A Malcolm Baldrige Award Winner, John then talks about the Baldrige framework that allowed them to formulate their strategy, processes, and growth. Join him in this conversation as he dives deep into leadership, employee retention, patient satisfaction, and more!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. And they highlighted, more significantly, the innovation that needs to be done in the healthcare system. In this episode, we sit down with not just one but two experts in the innovation space. We learn from Ben Look, the Director of the Innovation Hub at Trinity Health (Hq Michigan), and Mike Morin, a serial entrepreneur and co-owner of Seamless Ventures. Together, they dive deep into how innovation can rescue healthcare in a way that is not only great for the patients but also for those in the care team. Ben shares their human-centered design at Innovation Hub while Mike tells us about their Seamless model, both giving us a great understanding of the importance of innovation, especially in unprecedented times.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This time, we’re offering a special edition of Leader Dialogue, as the ones who normally asked the questions now get the chance to talk! Today’s episode will be a roundtable discussion with hosts Ben Sawyer, Dr. Chuck Peck, and Roger Spelman about health system leaders and current market challenges. Full of rich engagements, gold nuggets, and educated sources, join us in discovering the perspective of the experienced hosts about the industry!
In times of crisis, keeping financial stability and building resiliency are challenging tasks indeed. The healthcare industry faced these obstacles due to COVID-19, calling for huge structural adjustments. Dr. Chuck Peck and Ben Sawyer sit down with Carol Burrell, CEO and President of the Northeast Georgia Health System, to share how they survived the pandemic by implementing several strategic changes in their team. Carol breaks down her four-tiered notification system that addresses patient concerns even before lunchtime. She explains how this strategy proved useful in their success, all while keeping their operations aligned with the organization’s core values and overall vision.
Dan Mullen will be joining the Leader Dialogue co-hosts on the Nov 15, 2022, podcast. The podcast topic is Technology: Maximizing Your Systems to Accomplish Your Goals. Daniel Mullen joined ABOUT Healthcare as the VP of Innovation in Analytics in November of 2021.
According to an Oct. 25 report from Health Affairs, “healthcare systems are on track for their worst financial year in decades.” Margins have plummeted, labor expenses continue to climb, outpatient activity has dropped, and inpatient capacity and throughput has become even more challenging to manage, due in part to higher levels of patient acuity and post-acute placement delays. Now more than ever, healthcare organizations require accurate and real-time performance information and a technology platform that effectively supports efficient workflow processes and handoffs.
In his role Dan is responsible for looking at an array of healthcare data and operational processes in health systems, looking for the best ways to leverage data within systems to improve processes, patient care experience, and increase financial performance.
Dan will share his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.
Guest Background:
Dan has an MBA with an industrial engineering certification from MIT as well as Six Sigma Master Blackbelt certification. Dan joined ABOUT after an over 25-year career in healthcare process improvement and analytics. Including holding several senior operational roles at United Healthcare, Anthem most recently as the VP of Analytics at Optum.
Jennifer Strahan will be joining the Leader Dialogue co-hosts on the Oct 17, 2022, podcast. The podcast topic is Innovation: Pragmatic Approaches to Innovation During Challenging Times.
Some of you may already know Jennifer from the key insights she provided on this LeaderDialogue podcast during the height of the pandemic, including advice and guidance on how to best manage through that emerging crisis. Jennifer is considered a national industry thought leader and operational executive. She has extensive knowledge of healthcare strategy and operations gained by leading hundreds of organizations to successfully strategize priorities and achieve targeted results across every domain of healthcare. Specific areas of expertise include end-to-end patient flow, physician practice and hospital service line optimization, strategic facilitation, and integrating performance excellence with technology and enterprise intelligence. She has years of experience working in consulting and professional services as a System Executive Director with WellStar Health System, Director with VHA Georgia (now Vizient Southern States), and Consultant with the Advisory Board Company. She has also worked extensively with the Malcolm Baldrige Foundation.
Jennifer will share her perspective and insights on this important topic, providing practical suggestions that can be applied immediately.
Guest Background:
Jennifer Strahan DSc, MS, FACHE, LSSMBB is the Vice President of Operations for ABOUT Healthcare. Jennifer holds her doctorate degree from the University of Alabama Birmingham, her master's degree from Dartmouth College, her bachelor's degree from the University of South Alabama, and her Lean Six Sigma Master Black Belt from The Ohio State University and Moresteam. She is a Fellow of the American College of Healthcare Executives, and she serves as a visiting professor at Georgia State University’s Robinson College of Business.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. But when an organization focuses on the need, they develop solutions that offer excellent healthcare at an extraordinarily low cost. As leaders, taking care of our employees’ health is a priority, and finding the right provider can be challenging. It doesn’t have to be! Listen in as the President of ProvInsure, Ashley Bacot, talks about their innovative self-insured healthcare model that provides superior onsite primary care while reducing the employee and company’s healthcare costs. So don’t miss out on the chance to find out how you can provide your employees the care they deserve while saving millions of dollars.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. As a leader, you must know how to respond properly to crises or hinge moments. Start investing in your people because they will be your legacy. Think of yourself as a startup that thrives in innovation. And focus more on your peripheral. Talk to the people around you, your customers, or the people you work for. In a time of crisis, you need to be open to everything.
Join us as we talk to Dr. Michael Lindsay about his ten-year research into what makes leaders tick. Discover what true world leaders do in crises. Also, learn more about Dr. Michael Lindsay's new book, Hinge Moments: Making the Most of Life's Transitions. Start finding and leveraging your own hinge moments.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, we invite Paul Keckley to share his insights on trends regarding change innovation and change management. Paul is dubbed The Healthcare Expert and is a trusted advisor when talking about coming trends in the industry. He is the Principal of The Keckley Group, a research and advisory practice focused on health industry trends, policy issues, and growth strategies. Today, he highlights a significant shift in how businesses approach the healthcare system. What motivates employers to continually subsidize the healthcare economy? How should we adapt and navigate this shift in the industry? Find out by tuning in to this episode and get valuable information and the unvarnished truth from Paul.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. With COVID-19 changing the healthcare system we know, everyone should take a breath and start optimizing capacity and throughput. Angie Franks, CEO of ABOUT Healthcare, discusses how leaders must significantly restructure operations to keep meeting the unpredictable demands of patient experience. She explains the best way to take in new patients without sacrificing your revenue and resources. Angie also talks about why leaders should give more attention to new and innovative processes instead of jumping back to old blueprints that are now ineffective in a pandemic-hit world.
Julie Silverstein, MD Chief Medical Officer of Care Delivery at Oak Street Health is joining Leader Dialogue co-hosts Dr. Chuck Peck, Dr. Darin Vercillo, and Ben Sawyer on the August 9th, 2022, LeaderDialogue podcast. The theme of the podcast is the Change Imperative, and the topic is Friction-Free Access.
The LeaderDialogue co-hosts will be exploring with Dr. Silverstein the current challenges of coordinated primary care and coordinated patient access and management across the healthcare continuum. Oak Street Health focuses their practice on the Medicare patient population, leveraging the Medicare Advantage program primarily to address the comprehensive health needs of their patient population across 20 states, at over 140 clinics. Julie will share her perspective and insights on these important topics, providing practical considerations from which all healthcare leaders and providers can benefit.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This disruption in healthcare has necessitated a transformation in the landscape to make it more convenient and ultimately safer for customers. Today’s guest is Scott Nordlund, the Chief Strategy and Growth Officer at Banner Health. He discusses how the pandemic has impacted the healthcare system and offers creative solutions for companies to adapt and pivot for the future. There is no post-pandemic or “back to normal” because these changes will remain as the industry evolves. Tune in to learn how you can stay competitive and relevant in the market as we move into a new era in healthcare.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, Dennis Butts Jr. shares a tremendous amount of practical, pragmatic information on the payvider space and the state of payvider adoption in our current healthcare system. Dennis is a Partner at Guidehouse, leading the health strategy and innovation center, and an expert on today’s topic. Find out why payvider can and should be the next step in advancing and improving healthcare.
We are all actors and the world is our stage. And we can’t expect to get our acts right without putting in the hard work. But how do we reach our full potential? What is the real key to top performance? In this episode of LeaderDialogue, sports psychologist Jim Loehr shares how he helps athletes achieve extraordinary performance beyond their expectations. He then shares insights on how investing your energy, not time, can help you deliver outstanding performance.
We can’t avoid challenges in our personal and professional lives. What’s important is we know how to deal with them. In this episode, Phil Young, CEO of Northeast Baptist Hospital, shares effective leadership of a healthcare organization and providing a better service to people through the right culture and vision. Through his ideas, they could deal with the recent pandemic well. Find out about his teams and organization’s ongoing activities and programs that enable them to work towards their vision. How are they coping with the different challenges they face, including the pandemic? It’s not an easy task, and thus, we can learn a lot in this episode!
The recent pandemic exposed the many flaws in the current healthcare system. Now, how do we deal with these realizations post-COVID? Do we just go back to how things were? Or, do we re-design care for the better? Here to discuss this in depth is John Chessare, the President and CEO of Greater Baltimore HealthCare System and Health Corporation(GBMC). He joins Roger Spoelman together with co-hosts Ben Sawyer and Dr. Darin Vercillo to chat about the problems that arose during the pandemic and what GBMC did to mediate and do better amidst the adversity. Tune in to find out how they’re adapting patient-centered care post-pandemic and challenging the healthcare system to be more accessible.
The pandemic has undeniably intensified the changes in healthcare. Now that we're coming out of it, what are the transformations we can expect, and how do we prepare for them? In this episode, David Burik joins Dr. Charles (Chuck) Peck, Ben Sawyer, and Dr. Darin Vercillo to talk about the challenging trends in US healthcare for health systems and hospitals. David is a Guidehouse partner, leading the Center for Health Insights. He shares how these trends are shaping healthcare both now and into the future, providing practical considerations from which all healthcare leaders could benefit. Don't miss out on this conversation as you prepare to navigate the changes in the industry.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Scott Nygaard MD, MBA, the COO of Lee Health System in SW Florida, is joining Leader Dialogue co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on April 18th, 2022, podcast. The podcast topic is Achieving Systemness: Competitive Challenges and will be exploring how Lee Health has navigated through the pandemic and some of the key learnings as they emerge into the post-pandemic healthcare environment. Dr. Nygaard shares his perspective and insights on this important topic, providing practical suggestions from which all healthcare leaders could benefit.
Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems and safety-net health systems in Florida that receives no direct tax support. They have four acute care hospitals, two specialty hospitals, and many clinics and outpatient service centers. Lee Health System has more than 1.5 million patient contacts each year with a staff of 14,000 employees, more than 4,500 volunteers and auxilians, a medical staff of more than 2,200, including the Lee Physician Group made up of 750+ primary and specialty care physicians and advanced practitioners in 80+ practice locations throughout Southwest Florida.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Apurv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation, will be joining Leader Dialogue co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer on the April 5th, 2022 podcast. The podcast topic is Achieving Systemness: Empathetic Automation Opportunities and will be exploring how empathetic automation can help to address clinical workforce overload and shortages. Dr. Gupta shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and the ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Michael Bungay Stanier (aka MBS), a Rhodes Scholar and author of multiple books including “The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever”, will be joining Leader Dialogue co-hosts Dr. Roger Spoelman and Ben Sawyer. They will a closer look at best coaching practices as leaders deal with workforce disruptions and staff burnout in the aftermath of the pandemic. Today, Michael Bungay Stanier shares his perspective and insights on achieving systemness and provides practical suggestions that can be applied immediately.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and the ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Today’s guest is Dr. Conrad Vial, the Senior Vice President and Chief Clinical Officer at Sutter Health. In this episode, Dr. Vial talks about how the pandemic has revolutionized how doctors and healthcare providers approach patient care. He also shares his analysis of the gaps and opportunities in the healthcare system in today’s environment.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Chief Nurse Officers (CNOs), Gay Landstrom Ph.D., RN, NEA-BC, FACHE – SVP and CNO of Trinity Health, and Kim Maguire RN, BSN, MBA/HCM, CENP – EVP and CNO at Northwest Community Hospital (NCH) in Chicago, will be joining the Leader Dialogue co-hosts for this timely and relevant 2/15/22 podcast.
The podcast topic for this 2/15/22 podcast is Operating as one: Employee empowerment and seamless handoffs. Gay and Kim will share their personal experiences and insights on this important topic, providing insights that can be applied immediately.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.
Today’s LeaderDialogue podcast (2/1/22) titled, Operating as One: Leadership Development includes author Russ Hill, who is a Senior Partner and one of the founders of Lone Rock Consulting. Russ has written 3 books on leadership including the latest one titled The Great Resignation: Why Millions Are Leaving Their Jobs and also a previous book titled Who Will Win the Battle for Talent? Russ coaches and consults executives of some of the world’s largest companies including Amazon, Lockheed Martin, Johnson & Johnson, Cigna, and others. He has spent considerable time with hospital clients including HCA, Inova, Sutter, and OSF Healthcare. Charles (Chuck) Peck, MD co-hosts this podcast along with Dr. Darin Vercillo, MD, and Ben Sawyer MBA, LBB of ABOUT Healthcare. Listen in to gain keen insights on how to Operate as One in an environment of workforce disruption, including practical takeaways that can be applied immediately!
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic.
Dr. Roger Spoelman of the Baldrige Foundation and Ben Sawyer from ABOUT Healthcare facilitate a very insightful discussion regarding how the Loyola University Health System team achieved a $100 million turnaround by applying the principles of the 12-week year in a robust team-oriented effort. That overcame the trap of annualized thinking and the many hurdles within a commonly experienced people-process-technology operation to achieve breakthrough results. The model applies to any strategy execution challenge an organization faces.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic.
In this episode of “LeaderDialogue Radio,” the panel is joined by the President and EVP at Southern New Hampshire Health, Dr. Scott Wolf.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic.
On this episode of “Leader Dialogue Radio“, the panel is joined by pastor, speaker and author Clay Scroggins to discuss his book “How To Lead When You’re Not In Charge“ and how to leverage influence when one lacks authority, such as situations that may face leaders and providers in these disruptive COVID times.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic.
On this episode of “Leader Dialogue Radio“, the President at The Beckham Company, J. Daniel Beckham shares how change has changed and why healthcare companies need to adapt to the post-COVID world.
Three key observations:
- Change has changed. It requires a new leadership mindset prepared for frequent and disruptive crises. COVID has demanded that kind of mindset and is preparing leaders for the future.
- COVID has upended the status-quo, opening the way for fundamental transformation, restored purpose, and trust. Healthcare is broken because of fragmentation, the inability of caregivers to do work they regard as meaningful, and a lack of trust between medicine and management.
- The delivery of healthcare is moving from concentrated to distributed. In the past, healthcare delivery has been concentrated on hospital campuses. It is moving towards care delivered by a variety of providers widely distributed geographically. “Megabrand Assemblers” and their platforms will become essential hubs of value in healthcare. Amazon is a Megabrand Assembler with designs on healthcare. Mayo is positioning itself to be a Megabrand Assembler. The core competence of Megabrand Assembler in healthcare will be connecting consumers with the care they need, when they need it and where they need it.
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles "Chuck" Peck as panelists, the discussion clarified the top challenges to overcome [...]
Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome [...]
Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework. Dr. Shabot formerly [...]
Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework. Dr. Shabot [...]
Chuck Stokes/Former President & CEO of Memorial Hermann Health System Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing [...]
On this special episode of "Leader Dialogue", learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell of SOAR Vision Group are joined by two special guests serving on [...]
This special edition of Leader Dialogue offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing COVID-19 Crisis Management". Panelists included Russ Branzell – CEO, College of Healthcare Information Management Executives (CHIME) Scott McIntyre – CEO, Guidehouse Charles A. Peck, MD, FACP – Partner, Guidehouse Dr. Roger Spoelman [...]
Lindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel [...]
Lindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel [...]
Kay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse [...]
Kay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse [...]
Today's Deep Dive Episode Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this "deep dive" episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of [...]
Today's Episode Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and [...]
On this "deep dive" episode of "Leader Dialogue", hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George Benson/Chairman of Baldrige Foundation [...]
On this episode of "Leader Dialogue", hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George Benson/Chairman of Baldrige Foundation Board of Directors Dr. George Benson [...]
Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation. Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting [...]
In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. David Gifford/American Health Care Association (AHCA) David [...]
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. Topics discussed include: Evolution of the Baldrige: Which will include David's background and stewardship [...]
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a "deep dive" discussion on how businesses can leverage the Baldrige framework in today s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, [...]
Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include: Business Acumen: A review of Leigh's background and his experience with the Baldrige Performance Excellence framework. Current state: [...]
On this deep dive episode of "Leader Dialogue", hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Scott McIntyre/Guidehouse Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience [...]
Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today's competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Topics discussed on this episode of "Leader Dialogue" include: Business Acumen: Conversation will include Scott's background including his experiences in pursuing the National Quality Award. [...]
In this week's follow-up episode of Leader Dialogue , Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco. Alan Nalle/Patientco Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior [...]
Topics discussed on this episode of "Leader Dialogue" include: Professional Experience: This includes Alan Nalle s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed [...]
Craig Clapper joins hosts Ben, Lisa and Duffie for a "deep dive" discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems. Craig Clapper/Press Ganey [...]
Topics discussed on this episode include: Business Acumen: Which will include Craig 's background and overview of Press Ganey Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status. Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations [...]
Georgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a "deep dive" discussion about leadership, government, education, healthcare, technology and more on Leader Dialogue . Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a [...]
Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on "Leader Dialogue". Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a life of leadership and [...]
A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant's Healthcare Strategy business unit. Dr. Rulon Stacey/Navigant Dr. Rulon Stacey is a managing director and leader of Navigant s Healthcare Strategy [...]
This episode of "Leader Dialogue" discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic's discussed are: Evolution of the Baldrige: Which will include Rulon's background and stewardship of this national treasure Proven Results: As a healthcare executive, Rulon will discuss why [...]
A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive. Niki Buchanan, Philips Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and [...]
Topics discussed on this week's show include: Business Acumen, including Niki's background and use of Lean Sis Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty. Niki Buchanan, General Manager of [...]
A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 [...]
The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to [...]
Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children's Healthcare of Atlanta. This episode will provide: An overview of her current role at Georgia Tech while supporting the Pediatric community, specifically Children s Healthcare of Atlanta. Her goals, objectives and burning platforms for her organization for the [...]
Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of "Leader Dialogue". Topics discussed include: Evolution of the Baldrige: This will include Bob s background and stewardship of this national treasure. Comparative results: What the research demonstrates when comparing Baldrige National award winners to their [...]
This week's guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST). Topics discussed include: Evolution of the Baldrige: This will include Bob s background and stewardship of this national treasure. Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of [...]
In this week s "Leader Dialogue" Deep Dive episode, join SOAR Vision Group co-hosts Ben Sawyer and Lisa Counsell, RN, BSN as they continue the discussion about board governance; the relationship between management and the board; and how to utilize the board and add structure and processes to help succeed and measure results in a rapidly [...]
Hospital Governance Board Coaching Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance [...]
Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week's interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare [...]
Bob Peterson/Millinocket Regional Hospital Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts [...]
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida. Performance excellence in the Age of Consumerism requires an integrated approach to organizational performance management to ensure: Delivery of increasing value to customers and stakeholders [...]
Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida. Dr. Alex Daneshmand explains the origins of the Lee Health System journey, why they chose SOAR Vision Group and Danu Performance Solutions to guide [...]
Today we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence framework. During this episode, our hosts Ben Sawyer, Duffie Dixon, and Jennifer Strahan continue the dialogue with Gemini, diving into the trade-offs of convenience vs. security in the digital age. [...]
Join us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018 American Hospital Association environmental scan, the magnitude data breaches from cyberattacks cost the U.S. $6.2B annually with an average of $2.2M and over 3K records compromised per healthcare incident [...]
In part 2 of the Innovation discussion Ben and Duffie are joined by Roger Spoelman SVP, Strategic and Operational Integration, Trinity health, CEO Mercy Health, and interim CEO Loyola University Medical Center in Chicago. (Roger is Ben s executive coach). In part 1 of this 2-part Innovation series, Roger can be seen in the Mercy Health [...]
In part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). All great transformations have necessitated innovation. For example, Thomas Edison's teachers said he was "too stupid to learn anything." And, he was fired from his first two jobs for being "non-productive." Clearly [...]
In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the "Baldrige Journey – Pursuing Performance Excellence" discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed. Listen in to learn 1. What effective leaders do to succeed [...]
Performance excellence refers to an integrated approach to organizational performance management approach resulting in: Delivery of increasing value to customers and stakeholders contributing to organizational sustainability Improvement of overall organizational effectiveness and capabilities Organizational and personal learning The Baldrige Performance Excellence Framework consists of seven (7) categories which integrate leadership, strategy, and [...]
On this follow-up deep dive episode of "Leader Dialogue", Ben and Jennifer continue the innovation requirements discussion with John McDaniel, HCI Group s SVP of Innovation and Technology, clarifying what it takes for organizations to get out ahead of emerging market trends, and to win. Listen in to learn: The leadership approach necessary to foster innovation. [...]
HCI Group s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and Jennifer explore with John the innovation and performance excellence requirements for organizations to effectively compete in the Age of Consumerism as web-based technologies proliferate, including advances in biometric [...]
Russell (Russ) Branzell/CHIME College of Healthcare Information Management Executives (CHIME) CEO Russ Branzell discusses the criticality of transparency and performance accountability as the Age of Consumerism envelopes the healthcare market. Russ provides examples from his experience as the CIO of Poudre Valley Health System leading up to their winning of the Malcolm Baldrige National Quality [...]
In follow-up to the last "Leader Dialogue" episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii. This episode explores some of the crucial mistakes made by leaders and teams that inhibit performance, such as fear and lack [...]
Hamilton Health s Chief Operating Officer Sandy McKenzie joins Duffie Dixon and Jennifer Strahan to discuss the vital blending of art and science in the delivery of medicine. Sandy shares her team s journey towards a compassionate, servant-minded culture. Listen in to hear how leadership, culture, and curiosity underpin the Organizational Hierarchy of Needs, operating either as [...]
On this follow-up deep dive episode of Leader Dialogue, Verge Health VP Lisa Counsell again joins host Ben Sawyer and Duffie Dixon to unpack the related Baldrige principles. (See the Visual Baldrige, Organizational Hierarchy of Needs model below) Listen in to learn The principles of effective leadership The power of persistent curiosity and the art [...]
Verge Health CEO Dr. Mark Crockett discusses the criticality of prioritizing patient safety in today s healthcare market, and how the age of consumerism forces comine to benefit patients, by aligning incentives of provider and insurers to do what is best for the consumer (fee for value). Dr. Crockett and Lisa Counsell, Verge Health s VP, share [...]
On this follow-up deep dive episode of "Leader Dialogue", Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts discuss how the transformation journey is like developing a health [...]
On this episode of "Leader Dialogue", Core Values Partners President Paul Grizzell joins Ben, Jennifer, and Duffie to share experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts introduce how the Baldrige Performance Excellence Framework aligns directly with the Organizational Hierarchy of Needs and [...]
SOAR Vision Group has assisted Lalabu in preparing an investor proforma, drawing from all elements of the Organizational Hierarchy of Needs; showcasing Lalabu s fine operating performance and many market successes. In this deep dive reflection on last week s interview of Lalabu executives, you will learn more about what it takes to be successful in small [...]
Lalabu, an innovator in the baby-wearing space, has expanded its product line and is discussing options with investors. Lalabu won the 2018 Product of the Year Award by Baby Maternity Magazine for the first baby-wearing shirt designed for Dads. The Dad Shirt has an integrated pouch that helps dads bond with and calm their newborn. [...]
On this show, Ben and Jennifer reflect on the interview during the last show with Chuck Peck, MD President and CEO of Piedmont Athens Regional Medical Center. Dr. Peck had described for viewers the difference between a consumer and a patient, and the priority Piedmont Athens Regional Medical Center has put on their employees in [...]
Performance Excellence in the Age of Consumerism is the topic on "Leader Dialogue" with guest Dr. Charles Peck, the President/CEO of Piedmont Athens Regional Medical Center. Healthcare is transitioning from volume to value within the Age of Consumerism. This represents a seismic change for healthcare strategy and operations. On this "Leader Dialogue" radio show, hosts Ben [...]
Business owners and leaders struggle every day to meet their goals and objectives, some living on the razor's edge of making it or not making it, based upon whether their strategy is accomplished. It turns out that winning or losing in business comes down to being able to execute on your strategy - what coaches [...]