Don't Look Under The Bed - A Hospitality Podcast: Recent Episodes
Robin and Niki
The hospitality industry has been hit hard by the pandemic and many have lost their jobs. Your hosts Niki and Robin will shine a light on the industry we have dedicated our careers to and elevate the voices of colleagues and industry leaders as they offer a message of optimism and hope for the future of the hospitality industry. Don't Look Under The Bed seeks to encourage and inspire as the industry continues on the road to recovery.
What started out as dry January has morphed into a sober movement where people are abstaining from alcohol due to a number of reasons: Perhaps they overindulged during the pandemic, they want better physical and mental health, or perhaps folks are simply tired of being hungover. According to a Forbes article (Jan 2023) the sober movement is driven by Millennials and Gen Z who are not big on drinking. Sober Bars offer a non alcoholic option for those who want to participate in the ritual of celebration and socializing while enjoying a sexy non alcoholic craft cocktail or non alcoholic wine or beer. Study researcher, Gretchen Andsager for NCSolutions says, " This is a growing industry trend and the market value is between $8 billion and $11 billion for low and no alcohol beverages, so it's definitely a growing industry in general that many companies are starting to tap into". Our guest this week is Sydney Eason, Co-Founder of Eason Branding, a Hospitality Branding and Marketing Firm. Sydney discusses the emerging sober movement, the various non-alcoholic options available, how hotels and restaurants can build out their non-alcohol programs and more. www.easonbranding.com IG: @easonbranding Sober Bars NYC: Hekate East Village, Sechey West Village, Absence of Proof / Houston: Better Luck Tomorrow, Monkey's Tail, Daily Gather / Austin: Sans Bar/ San Francisco: Ocean Beach Cafe/ Chicago: Benedicion Dry Bar, Prazbar/ Washington DC: Binge Bar/ Phoenix: The Nixer Learn more about your ad choices. Visit megaphone.fm/adchoices
According to a survey published by MMGY Global, the world's leading integrated marketing company specializing in travel, tourism and hospitality, African American travelers spent $109.4 Billion in 2019. This tells me that we all possess the spirit of wanderlust, curiosity, adventure and discovery. Our guest this week has taped into this market by offering her clients luxury travel experience, Anita Mitchell is the founder and owner of Noire Escapes, an award winning travel company dedicated to elevating the group travel experience by curating domestic and international group escapes. We discuss entrepreneurship, what makes Noire Escapes different, why representation matters when marketing to African Americans and more. www.noireecapes.com IG: @noireescapes_ FaceBook: Noire Escapes
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Summertime is SMERF season. The time when hotels have the opportunity to fill room in the off-season and need periods. SMERF represents Social, Military, Educational, Religious and Fraternal Groups. Common events include weddings, family reunions, military reunions, sports tournaments, religious retreats, multicultural and LBGTQIA+ events. SMERF groups come in all sizes with a variety of needs and budgets. Working with SMERF groups is a great way to fill up lower tiered rooms and increase occupancy at your property. It's an important segment and the groups should be treated with the same level of care and attention as any corporate group.
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Summer is summering and vacation travel is on the rise. Our guest this week is travel influencer, content creator, wife, mom and Founder of the Traveling Child, Monet Hambrick. Monet is normalizing luxury travel for Black families and has successfully turned her passion for travel into a business. She has partnered with brands such as American Express, Disney, Royal Caribbean Cruise Lines and various Tourism Boards.
Monet seeks to inspired travelers to step out of the comfort zone and consider destinations off the beaten path, encourage families to explore the world with their children. Follow Monet: IG. @thetravelingchild. for travel tips, affordable travel and traveling with children www.thetravelingchild.co
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This week was a tough one for those of us in the hospitality industry. We lost a kind hearted hospitality hero that was Dylan Beaumont. Dylan was the General Manager at the Fairfield Inn in Eugene, Oregon. When Dylan was not working he spent his spare time researching hospitality history. Whatever he learned he shared with the hospitality community. Dylan was always positive and had an amazing sense of humor. He supported ALL things hospitality. He listened to everyone's podcasts, was a guest on many of them and interacted daily will all of us. He will be sorely missed. Enjoy this encore episode. Rest Peacefully Friend Learn more about your ad choices. Visit megaphone.fm/adchoices
Robin goes solo in this episode of Don't Look Under The Bed. It's summertime and everyone is out "summering" I share my summer highlights, a recent summer travel survey and talk about "Set Jetting". Follow Us: IG: dontlookunderthebedpod Learn more about your ad choices. Visit megaphone.fm/adchoices
Summer travel is heating up and our guest this week has developed a program where you can give the gift of travel. Gift a trip is an e-commerce platform dedicated to the sale of fully inclusive individual travel certificates that are created by and redeemed directly through the world's leading cruise lines, resorts and hotels. Gift A Trip Founders Pam Kressley and Lori Cassidy took a leap of faith to create this smart, easy way to give the gift of travel. With over 30 years of travel and tourism experience, they were able to tap into their vast network of cruise line and resort contacts to develop this unique concept. In this episode Pam shares how the same thing that got her into the travel industry is the same thing that burnt her out, advise for entrepreneurs and much more.
For additional information: www.giftatrip.com info@giftatrip.com www.linkedin.com/company/gift-a-trip/
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Nichelle Lund approaches Hotel Sales from a customer service forward approach. She enjoys working with Guest Service Associates and leads by example relative to guest and client interactions. Nichelle is a 14 year hospitality veteran focused on better communications, better cultures and elevated customer service experiences and has developed three very unique workshops that bring these elements together for teams of all sizes. In this episode of Don't Look Under The Bed we discuss Nichelle's hospitality journey and how she supported struggling hotels, her break from the hospitality industry as well as her return and so much more. Connect with Nichelle Lund: www.linkedin.com/in/nichelle-lund-8631a928 Nichelle.Lund@gmail.com
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The Sales and Catering Team is charged with generating revenue for the hotel. We share the sleeping rooms and the event space. When a business opportunity comes across our desk the goal is to qualify it and eventually convert it to a definite booking. It's important that we communicate with our team members and be honest with our clients. When clients tell us that they need set up at 6pm and there is an event in session until 6pm, it takes teamwork and partnership to make it work.
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robin@dontlookunderthebed.org niki@dontlookundethebed.org
www.linkedin/in/robinmoncrieffe www.linkedin/in/nikiwade
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In this episode of Don't Look Under The Bed, Niki and I discuss the importance of recognizing and celebrating your peers and team members. What do you do to make your team feel valued and special?
Connect with Us: IG: @dontlookunderthebedpod www.linkedin.com/in/robinmoncrieffe www.linkedin.com/in/nikiwade robin@dontlookunderthebed.org niki@dontlookunderthebed.org Learn more about your ad choices. Visit megaphone.fm/adchoices
How do you feel about road trips? What if you did not have to do the driving? Would you consider traveling via a luxury coach? This week on Don't Look Under The Bed, Niki and I discuss the option of a "Luxury Bus" in this episode titled "This ain't your grandaddy's greyhound bus" Napaway provides a premium sleeper coach and Vonlane calls themselves a "Private Jet On Wheels". Both offer personal space and legroom along with upgraded amenities like Wi-Fi and electrical outlets, blankets and pillows. Connect with Us: robin@dontlookunderthebed.org niki@dontlookunderthebed.org IG: Dontlookunderthebedpod www.linkedin.com/in/robinmoncrieffe www.linkedin.com/in/nikiwade Learn more about your ad choices. Visit megaphone.fm/adchoices
How do your emails stand out from the rest? Does your subject line grab attention? In this episode of Don't Look Under The Bed Niki and I discuss a recent Linkedin post by Leanne Calderwood, CMP, Linkedin and Personal Branding Trainer. She outlines the (4) words that grinds her gears. What does your client and potential client hear when they open your email... if they open your email.
Connect with US: IG: @dontlookunderthebedpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org
www.LinkedIn/in/robinmoncrieffe www.LinkedIn/in/nikiwade
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Working on property no 2 days are the same and you could be called upon to handle a number of special request. Niki and I recall some of our most memorable.
Share your stories with us and let us know something unusual that a guest has asked of you.
robin@dontlookunderthebed.org linkedin/in/robinmoncrieffe IG: @dontlookunderthebedpod Learn more about your ad choices. Visit megaphone.fm/adchoices
We all plan travel for different reasons (girls trip, wedding, bucket list destination) Our guest this week asked her son how he would like to celebrate his 21st birthday and their trip to Europe was born. We discuss the tips and strategies when planning, the importance of communication to drive customer satisfaction and why she asks to speak with the manager.
Greer McVay is a professional communicator, author and co-host of the podcast Life, Lemons and Lemondrops Connect with Greer: linkedin.com/in/greermcvay www.greermcvay.com www.lifelemonsandlemondrops.com
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Curtis Crimmins is a hotelier, fair wage advocate and innovator. He is reinventing hotels to provide better service jobs as well as change the guest experience. Roomza was started to make life better for the people who work in hotels, and for the people who stay in them. Roomza, an original hospitality concept, is hoping to reinvent hotels from the inside out by focusing on what it believes is a fractered guest experience, high operating costs, and poor worker satisfaction. Niki and I chat with Curtis and Samantha about the Roomza hotel concept and how a guest has the ability to curate and personalize their experience, why he hates plastic key cards and so much more. www, roomza.com Connect with Curtis: LinkedIn.com/in/curtiscrimmins Twitter: @curtiscrimmins IG: @curtis.crimmins Connect with Samantha Linkedin.com/in/samanthaspring
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Jen Salerno is a 20 year veteran of the Hospitality and events industry. She hosts The Room Block Podcast (where hospitality and event professionals meet) and is the owner of JTS Connect where she helps organizations connect goals, ideas and products with attendees, exhibitors, vendors and teams. We discuss Jen's hospitality journey, her transition to solopreneurship, work/life balance and more. Connect with Jen: https://www.linkedin/in/jtsalerno www.jtsconnect.com IG: @theroomblockpodcast
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James Ferguson is a leadership & culture speaker and author who has literally written the playbook on improving your leadership skills and strengthening your team culture by centering and celebrating your employees. In The Confetti Culture Playbook James guides you through the process of building a strong company culture of valued employees who are engaged, enabled, and empowered to be at their best and deliver their best daily. Connect with James Ferguson LinkedIn: https://www.linkedin.com/in/james-ferguson-08361384 IG: @theconfetticultureplaybook Check out www.theconfetticultureplaybook.com for free resources and tools for teams Listen to the Confetti Culture Playbook Podcast wherever you get your podcasts
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It's summer vacation time and in this episode of Don't Look Under The Bed Robin and Niki discuss lost and found and the many items left behind by hotel guests. How does the guest get their stuff back?
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In a recent hertelier article, Maria Navarro asks the question "Why Does Working in Hospitality Change You as a Person" ? Niki and discuss a few of her observations in this episode of Don't Look Under The Bed. Link to hertelier article below: https://www.hertelier.com/post/why-does-working-in-hospitality-change-you-as-a-person
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Susan Barry is the President + Queen Bee of Hive Marketing and host of Top Floor Podcast. Hive Marketing helps hotel owners, management companies, and brands optimize top line revenue performance by deploying 25 years of award-winning experience in sales, marketing and revenue strategy. Susan's super power is executing special projects that don't fit neatly into an organizational chart. On Top Floor, a podcast about the future of hospitality, Susan talks to experts and characters to find the best ideas in hospitality.
Susan chats with Niki and I about her passion for creating from scratch, about the reality the hospitality industry must face, the first thing she would do if she were to walk back into the hotel sales office tomorrow and much more.
Connect with Susan: susan.barry@hive-marketing.com https://www.linkedin.com/in/susandbarry www.hive-marketing.com https://www.instagram.com/topfloorpod www.topfloorpodcast.com
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Hotel sales teams generate rooms and catering revenue for the hotel. Not only do we have specific financial goals to achieve quarterly and annually, we have specific weekly activity goals to demonstrate our efforts to secure business. Prospecting/Solicitation, Outside Calls, Site Visits, Entertainment, Follow Up and Account Maintenance goals are a few of the activities Niki and I measure every week. Listen in as we discuss the current selling environment and offer some tips and best practices essential to uncovering business for your hotel. A few questions to ask yourself when prospecting: Have you done your preplanning? Are you using a blend of mediums? (email, in-app messaging, phone, warm intro) Are you following up?
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Robin and Niki serve as hosts and emcees at MPI Houston Area Chapter's "Night Among The Stars Gala" It was a spectacular evening as we celebrated MPI's 50th Anniversary and 44 years of the Houston Area Chapter. We honored tenured member anniversaries and introduced the incoming Board of Directors. Niki and I were thrilled to participate and we discuss the process leading up to the night of dazzle dazzle and abracadabra.
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It is summer travel season and this week on Don't Look Under The Bed, Niki and I discuss one of the benefits of working in a hotel. The associate discount is a great privilege afforded to hotel employees and extends to their friends and families. Should employees expect preferential treatment (upgrade or room not next to the ice machine) or simply be satisfied with the discount?
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This week on Don't Look Under the Bed we visit with Bruce Jordan, "The MJ of Hotels". Bruce is a revenue expert and his super power is the ability to turn around failing properties, increase review scores as well as hotel revenue. Bruces shares his outlook for the future of the hospitality industry, tips for hotels from his new book "Hotel Revenue Bible", and why he will never be hungry or broke.
Follow Bruce Jordan: IG: @mjofhotels YouTube: YouTube.com/c/HotelGuestManagement www.hotelguestmanagement.com
Bruce Jordan is the Managing Partner of Hotel Guest Management. He oversees product development, revenue generation, and marketing. His main goal is to provide products that empower and support hotel operations, financial agility, sales and marketing, cost neutralization, and guest satisfaction for the hotel market. He is a hotel revenue expert and specializes in reviving failing properties. Bruce Jordan is former IHG Corporate and has over 20 years of hotel experience working for the top brands and franchises including Wyndham, Marriott, IHG, Hyatt, Hilton, and more. He has managed over 20 hotels and overseen 3 hotel renovations. Bruce was given a herculean task of saving one of the worst hotels in Kissimmee Florida. A 400-room hotel that was infested with drugs and prostitution and was facing foreclosure. In 5 month, Bruce Jordan turned around the hotel taking it from a 2.8 to a 3.8 review score and taking the revenue numbers from $60,000 and to over $300,000 a month. Saving the hotel from foreclosure. After this impossible rescue, Mr. Jordan was bestowed with the title of “MJ of Hotels”. He is also the host of the hit hotel competition review show “Hotel Management Do’s and Don’ts”, the Hotel Insider and “True Hotel Leaders” which was ranked #14 of the top 30 Podcasts for 2021 by the International Hospitality Institute. In addition, Mr. Jordan has been ranked in the top 25 Social Media Influencers for 2021 by International Hospitality Institute.
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Tanya Minor is Director of Sales &. Marketing, wife and mother (not necessarily in that order) and literally followed the career path set before her to become a successful hotel sales leader. Like so many of us, Tanya started her hospitality journey in hotel operations and is now an award winning, performance driven sales leader with demonstrated ability to build high performing sales teams using a collaborative approach. Tanya shares how someone saw something special in her and encouraged her to pursue new opportunities, how she set out to learn everything she could in order to advance to the next level and the role of family support is crucial as she continues to climb the career ladder.
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This week Niki and I talk hot topics from the FaceBook Hospitality Family page. Listen in and give us your thoughts.
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This week on Don't Look Under The Bed, Niki and I are excited to learn from Steve Turk, a "serialpreneur", passionate about hospitality, creating unforgettable experiences and mentoring aspiring industry professionals.
ABOUT STEVE TURK- TURK HOSPITALITY VENTURES Born and raised in Miami, Steve Turk is a 20-year hospitality veteran consultant for restaurants, hotels, vacation rentals, and hospitality startups. In his extensive career, Turk has overseen Food & Beverage operations as an executive for high-end luxury as well as lifestyle hotel brands. With tours of duty at Loews Hotels, Mandarin Oriental, Nobu Hotels, Trump Hotels, Delano, and Viceroy, he is uniquely suited to help hospitality businesses run more smoothly. Along with leading hotel teams of more than 500, Turk is the founder of Turk Hospitality Ventures, a full-service consulting and startup advising firm that works with restaurants, resorts, vacation rentals, and startups to deliver curated hospitality solutions from ideation to implementation. Turk continues to expand his profile in the industry as host and creator of The Hospitality Mentor, where he aims to take listeners on a journey through these leaders’ careers—their ups and downs, wild turns, and lessons learned. Turk has been featured in Forbes, The Miami Herald, Deco Drive, and Time Out. With an array of experience from facilitating events such as Super Bowl parties to the South Beach Wine & Food Festival, including PGA Championships, Fortune 500 conferences, and concerts with artists such as Bon Jovi and Post Malone just to name a few. Turk has been named among the Top 25 Social Media Influencers in Hospitality by the International Hospitality Institute.
ABOUT BISCAYNE COFFEE: Biscayne Coffee, launched by Turk Hospitality Ventures, is an eco-friendly coffee brand that was founded with a giving spirit and a big idea: to enjoy delicious coffee roasted in Miami while helping save Biscayne Bay and the wildlife that inhabit it for future generations to enjoy. Biscayne Coffee is Certified CCOF organic and Fairtrade certified. 10% of all Biscayne Coffee sales will be donated to the Biscayne Bay Foundation, a nonprofit organization based in South Florida, whose mission is to increase awareness of the health, safety, and sustainability of waterways on Biscayne Bay. Biscayne Coffee features a variety of delicious hand-crafted, locally brewed, gourmet coffee, as well as coffee mugs, tumblers, and branded merch. For more information, visit https://www.biscaynecoffee.com/ Steve Turk: Instagram: @stevelturk LinkedIn: https://www.linkedin.com/in/stevelturk Twitter: @stevelturk
Turk Hospitality Ventures Instagram: @turkhospitalityventures LinkedIn: https://www.linkedin.com/company/turk-hospitality-ventures
Biscayne Coffee Instagram: @biscaynecoffee
The Hospitality Mentor Instagram: @the_hospitality_mentor
In the early days of my career I always heard people say, “find a mentor”. I never thought that it applied to me. Who would support me when I expressed interest in advancing my career? Who would have time to mentor ME? How do I find a mentor or sponsor? How do I ask? In an article in themuse by Jo Miller, she outlines six steps you can take to attract the attention of an influential sponsor and states, "you don't get to choose the sponsor; the sponsor almost always chooses you". This week on Don't Look Under The Bed I chat with Emily Goldfischer, hertelier founder/Editor-In-Chief and Nancy Mendelson, hertelier Columnist, Best Mentor and Advisor about mentorship, sponsorship and the many resources now available to women in hospitality as they pursue leadership roles. hertelier is an online media platform that enlightens and inspires women in hospitality to pursue, navigate and nurture their careers at every stage, through sharing information and sparking conversation. Follow hertelier on Instagram:https://instagram.com/her.telier?igshid=YmMyMTA2M2Y= Subscribe to hertelierhttps://www.hertelier.com/ Connect with Emily on http://linkedin.com/in/emilygoldfischer FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
What kind of coworker are YOU? In this episode Niki and I discuss the various personalities that we have worked with, from the social butterfly who plans the monthly birthday celebrations, the workaholic, the oversharer, the office comedian who is always this close to crossing the line and the eternal pessimist who carries around a bucket of bitterness. We offer tips on how to interact with various personalities and share why it is important to focus your time and energy on yourself and remain professional.
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What kind of co-worker are you? We have all worked with the social director that plans all of the office celebrations, the hall monitor that keeps tabs on what everyone else is doing or not doing, the comedian who is always this close to crossing the line, the swamped, overworked team member too busy for anything, the "know it all" or as I refer to them... the "well actually" person who wants to be right just so they can prove you wrong, then there is the eternal pessimist, glass half empty person. In this episode, Niki and I discuss a few of these personalities and how to best navigate the workplace and maintain a positive environment. We also suggest you adopt the Hospitality Code of Ethics outlined by the International Hospitality Institute which states your responsibility to colleagues. https://internationalhospitalityinstitute.com/wp-content/uploads/2021/11/HOSPITALITY-CODE-OF-ETHICS.pdf
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Starting a new job is exciting as this is a new opportunity for you to showcase your talent and make a positive impression, meet new and learn new things. This week Niki and I discuss the onboarding process. Preparation is such a vital step to making your new team member feel welcome, valued and that they made the right decision joining your team. FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
This week, Niki and I talk about how the sales process has changed for us in our suburban market. We are seeing some slow return of corporate group business however, the SMERF market and leisure travel is what is keeping the lights on. FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Niki takes her first business trip since 2019. Don't Look Under The Bed - A Hospitality Podcast is recognized by the International Hospitality Institute. We thank our listeners for their continued support and encourage any and all feedback. Don't be shy! Please send us a voice message using the following link https://anchor.fm/dlutbpod/message FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
As the International Hospitality Institute recognizes and celebrates Hospitality Excellence through the Global Hospitality Awards, we thought it fitting to revisit our conversation with Dr. Jeffrey Obomeghie, President and CEO of the International Hospitality Institute, The Global Advocacy, Training and Standards Organization for the Hospitality Industry. We discuss all things hospitality to include what we have learned over the past 18 months, the future of hospitality and bridging the gap between Gen Z, millennials and hospitality veterans. About Dr. Jeffery Obomeghie: Dr. Jeffrey O is a seasoned CEO, hospitality educator, internationally renowned coach and author. He currently serves as President of the International Hospitality Institute where he oversees IHI's global operations. www.Internationalhospitalityinstitute.com https://www.instagram.com/intl_hosp_inst FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Adele Gutman Milne is a Speaker, Guest Experience Authority and host of Get Great Guest Reviews, the Podcast. Adele has been honored as one of the Top 25 Most Extraordinary Minds in Sales & Marketing by the Hospitality Sales and Marketing Association International for achieving exceptional results, driving revenue through guest experience and reputation cultivation. During her tenure as Vice President of the Library Hotel Collection, the brand repeatedly earned the #1 highest guest satisfaction rating on any luxury hotel brand in the world. Adele is helping hoteliers, healthcare professionals and all service industries implement the award winning Five Star Review System she developed over decades in Hospitality. Connect with Adele : www.adelegutman.com adele@adelegutman.com linkedin.com/in/adelegutman FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Lawrence Phillips embarked on a 30 country, 7-continent adventure around the world and noticed there was no consistent resource that could provide destination insights on racism. So, he built one.
TravelingWhileBlack is more than a hashtag, it is a reality for many of us as we travel the world.
Historically Black Travelers have faced a number of issues and inconveniences while traveling, and as a result the Green Book was established in 1936 by Victor Hugo Green as a resource to help Black Travelers navigate the United States safely and without embarrassment during jim crow and segregation. Our guest this week is Lawrence Phillips, Passionpreneur and Founder of Green Book Global, a travel review platform dedicated to inspiring and empowering Black travelers to confidently explore the world. It is akin to a Black “TripAdvisor” and is the first of its kind. Lawrence is also a DEI Consultant and offers services to DMOs, hotels and travel organizations to help make a more equitable space for Black Travelers. Follow Green Book Global on all social media platforms: IG: https://instagram.com/greenbookglobal?utm_medium=copy_link FaceBook: https://m.facebook.com/greenbookglobal/ http://greenbookglobal.com/ https://youtube.com/watch?v=BabQdWP4ghs&feature=share FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
HelmsBriscoe is the Global Leader in Meetings Procurement & Site Selection and streamlines the meeting planning process by managing the time consuming task of researching, contacting and evaluating venues for their clients. Debbie O'Reilly, Director, Global Accounts for HelmsBriscoe shares her hospitality journey, the value that HelmsBriscoe provides and much more! For more information about HelmsBriscoe, visit their website below. Also connect with Debbie on http://linkedin.com/in/debbie-o-reilly-867a8811 www.helmsbriscoe.com doreilly@helmsbriscoe.com FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Temporary hospitality staffing or "Task Force" is a brilliant solution that provides immediate support to hotels and management companies to fill in gaps until permanent staff return or replacement staff is hired. Task Force consultants are prepared to make a direct impact on day 1 as they have experience across a wide range of properties and brand systems. Our guest Lizz Williams Christie is an independent Task Force Consultant and we discuss her journey and why this is an ideal option for her and her family. FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
This week on Don't Look Under The Bed we are talking short-term vacation rental with Dr. Amina Gilyard James of Chronicle Lodging & Events. She is a hotel investor and owner of the Big Blue House By the Sea in Hampton Virginia. Amina shares her tips for anyone interested in getting into to short-term vacation rental business and how she became a SUPER HOST. Connect with Dr. Amina Gilyard James: www.visitchronicle.com IG: @chronicleandchill Follow us: IG: @dontlookundeerthebedpod https://www.linkedin.com/in/nikiwade https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Our guest this week is Monet Hambrick, travel influencer, content creator and Founder of The Traveling Child. Monet is normalizing luxury travel for Black Families and has successfully turned her passion for travel into a business. She has partnered with brands such as American Express, Royal Caribbean Cruise Lines and with various Tourism Boards. Monet seeks to inspire travelers to step out of their comfort zone and consider destinations off the beaten path, encourage families to explore the world with their children and her motto is "If kids live there, kids can visit" and has a message for hoteliers. Connect with Monet: www.thetravelingchild.co IG: @thetravelingchild Monet@thetravelingchild.co FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Friend of the show James Brown Jr. stops by to talk about SALES Market segments may be different however, the sales process should be the same: Research, planning and preparation, prospecting, solicitation and qualifying, presentation, proposal, overcoming objections, negotiations, gaining agreement, asking for the business and closing. We also discuss the importance of building relationships, how you can make life easier for your client and develop camaraderie with colleagues at the same time. James is an expert in customer service, customer experience and focuses on customer relationships. He works with organizations, associations and corporations to leverage the power of relationships with their internal and external customers. Connect with JAMES BROWN: http://jamesbrownjr360.com james@jamesbrownjr360.com https://www.linkedin.com/in/james-brown-433b45 FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod/ Facebook: https://m.facebook.com/dlutbpod https://www.linkedin.com/in/nikiwade niki@dontlookunderthebed.org https://www.linkedin.com/in/robinmoncrieffe robin@dontlookunderthebed.org
Meet Barbara Bryant, Rooms Operations Manager at Marriott Hotels. She balances family, a masters program and a full time job.
We discuss her hospitality journey, the opportunities she has been afforded as a result of her masters program and her plans for the future.
Barbara also talks about her hiring strategy and how she leads her team.
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Don't Look Under The Bed Podcast turns ONE year old and Niki and I talk about how we started. Thank you to our listeners, guests and day one supporters.
We are celebrating by offering giveaways to the first 5 listeners that
Leave an Apple Review or
Send us a voice message on Anchor or
Tag us on IG with a photo listening to an episode or
Answer a question or one of our polls on Spotify
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Black and Camping is about encouraging black people to get out and enjoy nature by providing diverse camping experiences and camping resources that highlight and support the black camping community.
Black and Camping's mission is to introduce the world of camping to US and US to the world of camping highlighting the black camping experience through visualization, communication and awareness!
blackandcamping #camping
Learn more:
www.blackandcamping.com
blackandcamping@gmail.com
(202) 714-5328
IG: @blackandcamping
Facebook: @blackandcamping
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Niki and I discuss our lived experiences, where we are currently in our careers, if we should be further along based on of our years of service in the hospitality industry, and whose responsibility it is to get us to the next level. A recent study published by the Castell Project, Inc. titled "Black Representation in Hospitality Leadership 2021", states that Black Executives represented 1.6 percent of hospitality industry executives at the executive through CEO level on company websites in 2020. One in 5.7 industry employees is Black compared to one of 49 Vice Presidents and one of 58 EVP/SVPs shown on websites. There has been progress however, Blacks in Hospitality leadership are still very much underrepresented when compared to other industries.
ABOUT THE CASTELL PROJECT Castell Project, Inc. is a 501(c)3 nonprofit dedicated to the advancement of women to the highest levels within the hospitality industry. With support from industry partners, Castell delivers impactful leadership development for rising female industry executives, innovative research on diversity in the hospitality industry, Castell@College connecting executive women to students, WSH List connecting conference organizers to expert women speakers, and Fortuna’s Table bringing women into hotel ownership. The full report can be found at www.castellproject.org
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As the owner and entrepreneur of Russell of Hotels, Russell L. Edmond, hotel guru takes his passion and expertise for “all things hospitality” to hospitality professionals, companies, and organizations - helping them create opportunities to grow their brand through connection, collaboration, and creative marketing programs and services.
Russell’s excitement and involvement in the industry speaks volumes to his commitment to excellence. In 2017, Russell formed, Russell of Hotels with the dream of helping hospitality brands develop new business, more effectively reach their guests, and find their voice in a noisy digital space. Supporting event, meeting planners and individuals who use hotels for their events ROH is conveniently a resource for any hotel need. Russell is also the proud host of his own podcast “On Air with Russell of Hotels” which is a live Hospitality talk show where we discuss key trends, topics, and ways to stay relevant. Of course, he wouldn’t be a true hospitality guru without being a foodie, a #nonmeateats foodie at that. Be sure to check out his show it’s #HospitalityUnplugged.
Connect with Russell:
https://www.linkedin.com/in/russell-l-edmond-15172612
Russell@russellofhotels.com
IG: @russellofhotels
Facebook: Russell of Hotels
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It's has truly been the season of Davonne as she has been a guest on 15 podcasts, featured in 26 articles (Forbes, Black Enterprise, The Root to name a few) developed 50 new hotel investors and closed on 2 hotels in the same day.
I have been in the hotel business for 30+ years and never considered the possibility of of hotel ownership. In my mind it was only available to a few wealthy individuals.
Davonne Reaves had the audacity to dream big and she used what she learned during her unpaid internship to start her business and create a pathway to hotel ownership to those of us who never knew it was possible.
Less than 2% of the nation's hotels are owned by African Americans and Davonne is sharing her knowledge and expertise to create 221 new hotel owners.
Niki and I talk to Davonne about her journey, her purpose and so much more!
Pre-purchase Davonne's book "How To Buy a Hotel" at www.thevonnegroup.shop
Make your travel plans with Black hospitality in mind: www.stayblackexperience.com
Connect with Davonne Reaves:
IG: @davonnereaves
IG: @stayBlackExperience
linkedin.com/in/davonnereaves
www.thevonnegroup.com
davonne@thevonnegroup.com
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We appreciate all of our listeners and our amazing guests. We have learned a great deal over the past few months and want to simply say thank you.
More to come in 2022
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Virtual meetings have afforded us the opportunity to stay connected however, nothing can replace face-to-face meetings over coffee, lunch or on the tradesheow floor.
This week on Don't Look Under the Bed we are delighted to welcome Angie Carey, the quintessential road warrior. When she is not traveling weekly for business, she can be found on the road with the Yale Bulldogs Football Team where her son is a student athlete.
While on the road Angie packs her patience and takes her cues from her clients. (If they wear a mask, she wears a mask). Angie shares her go to travel essentials, her thoughts on the contact-less technology implemented by many hotels and much more.
Angie's Travel Essentials:
https://amzn.to/3xwmON7 - Personal Travel Fan
https://amzn.to/3nWMPII - Individually Wrapped Masks
https://amzn.to/3xxUyK5 - Adult Coloring Books with Pencils
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In this bonus episode, Niki and Robin catch up with Chelsea Timmons, the delivery driver who was "stranded with strangers", Nina Richardson and Doug Condon in Austin during Winter Storm Uri. This is truly an amazing story of hospitality, compassion and humanity. We applaud Nina and Doug for their random act of kindness!
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Nikolas is a senior at University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management and shares why he chose hospitality and offers advice to other hospitality students.
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Kevin Reiss is a Global Hospitality Ambassador with 30 plus years in the Industry. He is the Assistant General Manager at the Kona Coast Resort, A Wyndham Destination located along the scenic Kona coastline of Hawaii's Big Island. Kevin truly cares about the future of hospitality and is working to save it. We discuss current market conditions, what it will take to stabilize the hospitality Industry and make it desirable again, and much more. You can connect with Kevin on LinkedIn: https://linkedin.com/in/Kevinreiss25
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Niki and I are on the other side of the mic as we chat with our good friend Kyle Allison, host of Hospitality MD Podcast. We share our first taste of hospitality, the bridge between sales and operations and much more on this episode of Don't Look Under The Bed- A Hospitality Podcast.
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Robin and Niki share their stories of when they first "touched" hospitality
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Bob Diener, President, Travel Funders Network, chat with Niki and I about his latest entrepreneurial venture. He also offers tips and strategies to new entrepreneurs.
Travel Funders Network is a unique hotel distribution network in the U.S. that offers mostly 3-star hotels a minimum revenue guarantee. The networks markets the hotels through a business-to-business network of private channels, including frequent flyer programs and professional associations.
Bob Diener is a pioneer in the hotel consolidation and online travel Industry and has literally revolutionized the online hotel booking process. Bob is the co-founder of the company that became hotels.com and the president and co-founder of getaroom.com. After receiving his law degree from Cornell, where he was an editor of the Law Review, Bob practiced securities and corporate law with the firm of Gibson, Dunn and Crutcher. Along with his partner, David Litman, he created the merchant model for booking hotel rooms and launched one of the first travel sites on the web. As a leading travel industry expert, Bob is a frequent source for many major news organizations.
When Bob is not changing the world, he can be found participating in a triathlon or kite surfing.
https:www.linkedin.com/in/bobdiener
www.travelfundersnetwork.com
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Sharpen your pencil and grab a seat because "Class Is In Session". This week on Don't Look Under The Bed, Niki and Robin have a conversation with Dr. Peter Ricci, Director of the Florida Atlantic University Hospitality and Tourism Management Program. The program prepares students for management positions in multiple segments of the world's largest service industry. Upon completion, graduates enjoy various professional roles in a variety of industries including: resorts, hotels, restaurants, private clubs, meeting and event planning corporations, casinos, cruise lines, sports facilities, theme parks and more. Dr. Ricci talks about why and how he developed the Hospitality and Tourism Management Certificate during the pandemic, what happened when he expected a few hundred to respond and received 77,000 registrations. We also discussed WHY there is hospitality candidate shortage, the future of the industry and so much more. Dr. Ricci is a true Hospitality Hero!
Dr. Peter Ricci can be found on LinkedIn as well as via email hospitality@fau.edu
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Hospitality internships are a great way to learn and gain practical work experience for anyone who wants to pursue a career in the Hospitality Industry. Internships prepare the next generation of service leaders and assist the decision making process for which management direction they wish to pursue.
Niki shares her internship experience and the "Power of The Ask"
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Hospitalitarian and friend of the show Kyle Allison returns to Don't Look Under The Bed to discuss a range of topics to include servicing guests during Hurricane Ida, the balance between guest satisfaction and team member support, what makes hospitality a noble profession and much more. Connect with Kyle: kyle@hospitality-md.com linkedin.com/in/kyle-allison-545156115 www.solo.to/hospitalitymd will take you to links for all things HospitalityMD.
hospitalityiseveryonesbusiness
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Niki and Robin chat with Dr. Jeffrey Obomeghie, President and CEO of the International Hospitality Institute, The Global Advocacy, Training and Standards Organization for the Hospitality Industry.
We discuss all things hospitality to include what we have learned over the past 18 months, the future of hospitality and bridging the gap between Gen Z, millennials and hospitality veterans, the upcoming Global Hospitality Summit and so much more.
About Dr. Jeffery Obomeghie:
Dr. Jeffrey O is a seasoned CEO, hospitality educator, internationally renowned coach and author. He currently serves as President of the International Hospitality Institute where he oversees IHI's global operations.
www.Internationalhospitalityinstitute.com
www.globalhospitalitysummit.com
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Niki and I are delighted to chat with Allie Giraldo, an award winning General Manager who is passionate, engaging and results driven.
We discuss her 20+ year hospitality journey, passion for the industry and how she leads her teams to success.
Connect with Allie on LinkedIN: Alejandra "Allie" Giraldo
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Loren Brown is a 3rd Generation Hospitality Professional, hospitality content creator and Founder of ReImagine Hospitality. Loren is stepping out of the shadows of her family and creating her own waves in the hospitality industry, is passionate about BIPOC obtaining executive roles in hospitality and career development for every hospitality worker along with a livable wage. We discuss her hospitality journey and much more. Connect with Loren Brown IG: @Reimaginehospitality info@reimaginehospitality.com
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Kaylon Beck is a native Houstonian who loves everything hospitality including: events, food and travel. Kaylon is on a mission to redefine hospitality through a cultural lens and hopes to achieve this mission by providing a unique lodging experience that offers a quality, hospitable setting for guests to enjoy the many riches of a historic community.
Kaylon is the the founder of Beck & Call Hospitality and she is on her way to hotel ownership.
You can contribute and be a part of this amazing journey to help Kaylon realize her dream.
ifundwomen: Link in Bio
Paypal: paypal.me/bchospitality
Cash App: $BCHospitality
Zelle: Stay@yourbeckandcall.co
IG: @eventsbybeckandcall
IG: @beckandcallhospitality
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I often joke about being resistant to Social Media however, I do recognize and understand the value of the LinkedIn platform and the significance it holds for many job seekers as well as recruiters.
This week on Don't Look Under The Bed, Niki and I chat with Tamila Copeland, Customer Success Specialist and LinkedIn insider as she shares the many benefits of LinkedIn, what recruiters are looking for and tips to build your profile for optimum visibility and engagement. Additionally we inquire about the premium version and the secrets that are unlocked.
LinkedIn has a simple mission: Connect the worlds' professionals to make them more productive and successful.
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Niki and I visit with our friend James Brown Jr. (no relation to the music icon however, he is a rockstar in his own right)
James has a passion for people and an obsession with customer service. He uses his "VOICE" and 30 years customer service experience to upskill, energize and empower.
We discuss his journey, why it is so important to LISTEN, recognize cues and change course so that you and your customer are on the same track.
Connect with JAMES BROWN:
http://jamesbrownjr360.com
james@jamesbrownjr360.com
https://www.linkedin.com/in/james-brown-433b45
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This week on Don't Look Under The Bed, Niki and I visit with Juliana Wathen, CTA - Creative Consultant & Event Planner with Cosmo Cool Concepts, THE Destination Management Company in Houston.
We discuss how Juliana has made great use of her time during furlough, how her employer has been supportive, her connection to Janet Jackson and her message of hope and optimism for the future of the hospitality industry.
It's a fun conversation and Juliana's positive energy is contagious!
Connect with Juliana Wathen on ALL social media platforms
https://twitter.com/JulianaWathen
https://m.facebook.com/julianawathen
https://www.linkedin.com/in/Juliana-Wathen-cta-56521029
www.cosmocoolconcepts.com
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This week on Don't Look Under The Bed, Niki and I discuss the stress and anxiety many hospitality professionals are experiencing with Mental Health Counselor Stephanie Coradin. Additionally, she explains how leaders can better support their team members and what team members can do to help themselves and so much more!
About Stephanie:
Stephanie is a Corporate Trainer and Executive Coach with over 18 years of experience in the hospitality industry. She holds an MBA and Masters Degree in Mental Health Counseling, with a focus on anxiety and stress management. This unique combination of knowledge has enabled her to help leaders and individuals create work environments that are attractive and emotionally stable for all involved.
Stephanie says "Take Care of your team members and they will take care of the company"
www.demboinc.com
https://linkedin.com/in/luxymindset/
http://facebook.com/stephaniezcoradin
http://www.instagram.com/luxy_mindset
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The cruising industry has been shut down for over a year...but guess WHAT?? They are back in business!
In honor of the cruise operations resuming over the Fourth of July weekend, we decided to celebrate with an encore presentation of our interview with our hospitality hero Steven Schwartz, Host, Emcee, Ring Master and Cruise Director for Carnival Cruises.
Schwartz is responsible for all of the onboard hospitality, entertainment and social events. He shares his hospitality journey, what he has been up to since cruise operations have been shut down and his favorite game to play onboard with passengers.
Connect with Schwartz:
Facebook: https://facebook.com/TravelWithSchwartz
IG: @schwartzcruisedirector
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Niki and I are delighted to speak with Adam Patenaude, VP of Operations at Aimbridge Hospitality, the leading 3rd party management company operating 8 hotel product categories, with more than 1500 branded, independent, and resort properties in 49 state and 20 countries.
We discuss Adam's hospitality journey, current trends in operations, the resiliency of the Hospitality industry, the future of the industry and why we are stronger now than ever before.
www.aimbridgehospitality.com
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Niki and I are thrilled to welcome America's Hospitality Guru to Don't Look Under The Bed Podcast.
Christine Trippi is an award-winning Hospitality Thought Leader and Entrepreneur who helps leaders and organizations have Sweet Hospitality, Sweet Cultures, and Sweet Results! Christine is a sought after Keynote Speaker who INSPIRES, ENERGIZES and ACTIVATES! She is founder of The Wise Pineapple LLC, Author of the best selling book YES is The Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life.
Christine is obsessed with outstanding hospitality, leadership, and operations and states that if you have the passion, attitude and effort, you can have it ALL. "If caught between 2 choices, choose the one that scares the hell out of you”.
We discuss Christine's hospitality journey, pivot to entrepreneurship and why her book "YES is The Answer" is especially timely as the hospitality industry welcomes back associates and guests.
"Be Confident, Be Empowered and Lead From The Heart"
Connect with Christine:
IG: https://instagram.com/the_wise_pineapple
website: www.thewisepineapple.com/rrw
LinkedIn: Christine Trippi
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This week Niki and I chat with our good friend and colleague Rebecca Borrello. Like so many in hotel sales, Rebecca has decided to pivot and practice hospitality in a different way, specifically in a Senior Living Community.
Rebecca is a Certified Hospitality Educator with over 16 years of hotel sales experience and a College Professor. Rebecca would open her class with "If you choose a career in hospitality, you will always have a job".
In this episode of Don't Look Under The Bed, Rebecca shares what she would tell her students now and she has a message for all hospitality professionals still waiting for that call to come to work.
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This week on Don't Look Under The Bed Podcast, Niki and Robin chat with Catinna Houston, an Assistant General Manager who took an unconventional career path. Catinna's hospitality journey has taken her through Sales and Marketing, Revenue Management, Site Sourcing, Meeting, Event and Conference Planning and more. Catinna discusses the dynamic relationship between Sales and Operations and how she has become the bridge. We also discuss the current traveler, how she keeps her staff motivated and more. FOLLOW US: IG: https://www.instagram.com/dontlookunderthebedpod/ Facebook: https://m.facebook.com/dlutbpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org
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Niki and Robin chat with Dorita Hatchett, M.B.A. of Hatchett & Associates LLC. Dorita's superpower is helping entrepreneurs get things done. She has a "Strategy First" philosophy and framework for working with clients and is passionate about helping Start Ups or persons with entrepreneurial endeavors flesh out their visions to take their project to the next level. She works with companies of all sizes but is most proud to have provided Community Outreach and Public Engagement for the $94B METROrail, managed the Parking and Transportation plan for Super Bowl 51 and was the point coordinator for the AKA Boulle in Houston, Texas to plan the opening night for over 10,000 attendees! She now works with coaches, trainers, consultants and online content creators who want to develop and launch their business or BIG idea online so they can make a huge impact on those they serve while earning income. Connect with Dorita at www.dlhatchett.com Follow Us: IG: https://www.instagram.com/dontlookunderthebedpod/ Facebook: https://m.facebook.com/dlutbpod robin@dontlookunderthebed.org niki@dontlookunderthebed.org
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Niki and Robin chat with Michele Olivier, Recruitment Disruptor who is here to REMIX the recruiting game.
Michele is the Principle Consultant at O & H Consulting where they prepare "SUPER RESUMES" and offer "POWERFUL CAREER ADVICE. Niki and I discover that we have been doing it ALL wrong. Michele offers resume tips, interview tips and client success stories as a result of using her services. Michele shared her passion for helping her clients market themselves as well as her thoughts on the changes that she would like to see in the recruiting space. Our conversation was honest and raw as Michele drops several truth bombs.
HEY! I Want Your Job! is Michele's podcast that can be found on all podcast platforms (YouTube, Apple, Spotify). HEY! I Want Your Job is
An AMA-style conversation with people in the roles you want and the folks who can get you there.
Connect with Michele
LinkedIn: Michele Olivier
http://www.oandhconsulting.com/
Facebook: O&H Consulting
Twitter: @oandhconsulting
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This week on Don't Look Under The Bed Podcast, Niki and I chat with Elizabeth Ndungu, Kindness Incorporator, Business and Life Strategist and CEO of Ndungu LLC. Elizabeth helps people find their inner HERO so they can accomplish their highest goals.
We discussed her hospitality journey as an award winning General Manager, how she kept her teams motivated and how we all can incorporate kindness into our daily lives.
Connect with Elizabeth on LinkedIn or www.elizabethndungu.com
https://elizabethndunguschedule.as.me/coffeechat
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Please SUBSCRIBE, SHARE and RATE the show. Additionally, we encourage you to leave us a voice message with your comments and show ideas.
This week Niki and I discuss the beginning of our hospitality journey and what we love about the industry. One of the highlights that we have in common is that we were both students in class with Steve Marriott (YES as in MARRIOTT Hotels and Resorts) as our facilitator. Hear about the many opportunities offered by the hospitality industry and much more!
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Niki and Robin chat with Kyle Allison, Managing Partner of HospitalityMD a hospitality consulting firm driven to revolutionize the hospitality industry with an insiders approach. Kyle along with his partner, Gregorio Fregoso Jr. specialize in identifying a hotels' operational weaknesses and work to execute an aggressive stabilization plan. They believe a hotels' success is dependent on management proximity to guest and team member experience and not from meetings in a stuffy C-suite office. Kyle hosts the HospitalityMD Podcast where he interviews hospitable people from all over the world, working all sorts of jobs. He is a true HOSPITALITARIAN.
www.solo.to/hospitalitymd will take you to links for all things HospitalityMD. #hospitalityiseveryonesbusiness
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Niki and Robin are delighted to welcome Melissa DelBuono, co-founder of Project Save Hospitality. Melissa was laid off from her job in the hotel industry and came together with her friend Kingsley Egbuchunam to help their colleagues. They started talking to employers outside of the hospitality industry and it became clear that many were unaware of the many skills hospitality workers have and how easily those skills transfer to other careers. Project Save Hospitality's goal is to foster professional development, celebrate hospitality for its many contributions, highlight the amazing workforce and shine a light on the skill set which would immediately transfer the other industries.
projectsavehospitality #hospitalitystrong #celebratehospitality
Learn more about Project Save Hospitality. https://www.projectsavehospitality.org
Contact: projectsavehospitalityteam@gmail.org
Project Save Hospitality Virtual Career Fair
April 28, 2021
11:00am - 2:00pm
https://app.brazenconnect.com/a/prj-save/e/MbM3V
Save your spot to chat directly with a variety of organizations
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Don't Look Under The Bed goes INTERNATIONAL as Niki and Robin chat with hospitality professionals from London, Sarah Kettel and Timothy R. Andrews. We discuss what's going on in our respective cities, what we miss most during quarantine and more.
Sarah and Tim host a podcast titled "Timothy, Put The Kettel On", where they discuss a wide range of topics from mental health to inspirational stories emerging from the hospitality industry. You can find them at: www.sarahkettel.co.uk and www.timothyrandrews.com
Timothy, Put The Kettel On Podcast can be found on all platforms (Apple, Spotify, etc)
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Please share, subscribe and follow us on IG: @dontlookunderthebedpod / contact us: robin@dontlookunderthebed.org
Niki and Robin welcome back the Hospitality Coach, Monica Miller to discuss the reasons why there may be a shortage of talent in the hospitality industry. The conversation started from a recent LinkedIn post from Hospitality Recruiter, Megan Applegate, who stated that companies are looking to hire but NOONE is applying. Hear our reaction to the posts' comments and more.
You can find our guest Monica Miller on IG: @thehospitalitycoach and TikTok: @thehospitalitycoach or www.mothehospitalitycoach.com
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Robin has a conversation with Executive Hospitality Recruiter, Megan Applegate. They discuss the 2021 Management Salary & Trends Report, top (3) tips to better position ourselves during the job search and more. You can connect with Megan Applegate on LinkedIn.
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It's the last day of spring break and you are at the hotel pool enjoying your favorite beverage. You return to your room, pack up and check out. You get home and discover that your portable bluetooth speaker is right where you left it... on the table, on the hotel balcony. What happens now?
Niki and Robin discuss some of the items guests leave behind and some friends of the show stop by as well.
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In this episode of Don't Look Under The Bed, your hosts Niki and Robin have a conversation with Sharmagne Taylor, CMP. We discuss everything from hospitality recovery to contract negotiations and self-care. Please SHARE, SUBSCRIBE and COMMENT
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You must fill your own cup before you can pour into others. Niki and Robin discuss how they engage in self-care to reduce stress and promote a healthy well-being. Also Niki shares a story of a guest who definitely had a "full cup" .
Please share, comment, review and follow us!
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Winter storm Uri pounced on Texas and brought with it snow, ice and unprecedented temperatures. The infrastructure was compromised and millions of residents were without electricity and water for days. Temperatures dipped into the teens and families were forced seek lodging in local hotels and warming centers. Niki and I discuss how the community pulled together to weather the storm. Please subscribe, like, share and comment. Send your stories to: stories@dontloolunderthebed.org
www.dontlookunderthebed.org
IG: @dontlookunderthebedpod
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The WSJ published an article titled "Four Million Hotel, Restaurant Workers Have Lost Jobs. Here's How They're ReInventing Themselves." Hotelier and Sales Leader, Monica Miller commented on LinkedIN in reference to this article and started some necessary dialogue. Robin and Niki speak with Monica about her reaction to the WSJ article.
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This week we shine the SPOTLIGHT on a 20 year hospitality veteran who specializes in team sports travel. Russ Dlin, Senior Sales Manager at The Hotel at the University of Maryland hosts collegiate and professional sports teams AND works a bonus job at ESPN and CBS Sports as a statistician. Find out what Russ does to make his guests feel welcome.
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Robin and Niki navigate the job search and discuss why we may not be getting any call backs.
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Occasionally we find ourselves in an oversold situation where the number of incoming reservations outnumber the remaining rooms. Niki and Robin give you a "peak under the under the bed"
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Meet Niki and Robin and hear their stories of how they got into the hospitality business and never looked back
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The hospitality industry has been devastated by the pandemic and millions have lost their jobs. Some that were furloughed have returned to work, others found it necessary to pivot and try another industry and many of us are still not working. Your hosts Niki and Robin will amplify the voices of colleagues and industry leaders as they share stories and offer a message of hope and optimism for the future of the industry that we have dedicated our careers to. Don't look under the bed is a podcast for hospitality professionals by hospitality professionals.
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