The Customer Growth Show: Recent Episodes
Jonathan Cor
The Customer Growth Show is a show where we talk with service-based business owners on how they started and grew their business from the ground up. Join us as we unpack the lessons and stories behind the growth of a service-based business. Learn more at www.customergrowth.co
Today's guest, Keone Padilla, is the Sales Manager at NW Barricade & Signs, the Pacific northwest’s one-stop-shop for traffic control and safety products.Northwest Barricade & Signs: https://www.nwbarricade.com/SUBSCRIBE TO THE SHOW!Today's Topics Include:0:32 Why Northwest Barricade & Signs started1:11 Why they are a one-stop-shop1:46 What types of services they offer3:03 When Keone joined5:00 What Keone does to develop and maintain business6:40 Why they opened new locations8:02 What contributed to their business growth10:06 How they have gone about hiring13:13 What inspired Keone to post content on social media16:58 The return on investment from creating social media content19:25 How they go about handling difficult customers22:32 What Keone is most proud of24:01 How to connect with KeoneDon't forget to like, share and subscribe to the show!Learn more about the show at https://www.customergrowth.co/Connect with me on LinkedIn!https://www.linkedin.com/in/jonathan-cor/
Today's guest, Jim Kaloutas, is the President & Founder of Kaloutas of a leading commercial painting, industrial flooring and fireproofing company.Jim has over 30 years of running his company in New England, with headquarters in Peabody, MA.Kaloutas: https://www.kaloutas.com/SUBSCRIBE TO THE SHOW!Today's Topics Include:0:40 How Jim got started in the painting industry1:47 The impact that Jim's father had on him3:09 How Jim landed his first few clients4:28 How to build strong partnerships in commercial construction5:30 Why knowing your business costs is important7:20 Biggest milestones with building Kaloutas9:33 How to identify your blind spots as a leader12:04 How to approach acquiring businesses for expansion15:02 Structuring a commercial painting company16:16 How acquiring businesses can help go into new markets18:03 The importance of showing a leadership presence in the field19:08 Why it's important to hire from within21:33 What Jim looks for in team members who want to transition into the office23:10 How social media builds relationships at scale26:35 Why other leaders should leverage social media marketing28:18 How investing in your employees looks like32:38 How Jim spends his time as the leader at Kaloutas34:56 The impact Jim's parents had on him36:47 What Jim is most proud of at KaloutasDon't forget to like, share and subscribe to the show!Learn more about the show at https://www.customergrowth.co/Connect with me on LinkedIn!https://www.linkedin.com/in/jonathan-cor/
Today's guest, Brandon Sewell, is the Owner of a residential painting company, Seal Pro Painting based out of Florida. Seal Pro Painting was also recently selected as one of 30 businesses across North America that received a grant of $7500 from Boost by Jobber, a program that rewards great work in-home service.Seal Pro Painting: sealpropainting.comSUBSCRIBE TO THE SHOW!Today's Topics Include:0:55 Branden's journey to owning his own painting business4:57 Background in the painting industry6:45 How Branden grew a 1.8M painting business into a 3M painting business in 10 months10:20 Why old school painting businesses can't handle growth13:06 Branden's thoughts on the painting franchise models17:00 How Branden dealt with imposter syndrome20:53 How to attract, hire, and retain great talent in the painting industry25:40 Why employees continue working at Seal Pro Painting30:10 Branden's thoughts on the construction industry's bad rep34:41 How businesses can pave the way for future leaders in the trades40:43 What inspired Branden's recently LinkedIn post44:33 How Branden got his first few customers45:55 What has an hasn't worked in marketing Seal Pro Painting47:57 How Branden optimizes lead generation services49:26 Why integrity and customer services are worth itDon't forget to like, share and subscribe to the show!Learn more about the show at customergrowth.co Connect with me on LinkedIn!linkedin.com/in/jonathan-cor/#business #service #growth
Today's guest is the CEO of a commercial painting company, Scott Coatings.
My guest, Rob Scott, has over 2 decades of experience in the commercial construction industry.
Rob was also awarded the 40/40 and Scott Coatings was recognized as one of the fastest-growing companies by the Puget Sound Business Journal.
Scott Coatings: scottcoatings.com
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Today's Topics Include:
0:50 How Rob got started in the painting industry
3:28 How Rob got his first few customers
5:41 The biggest challenges Scott Coatings faced in its first five years
8:13 How to develop great processes for your business
11:11 Hiring for experience vs hiring for potential
13:57 The biggest challenges in the commercial construction industry
16:46 How the construction industry will attract and retain talent
22:37 How Rob has dealt with upset customers
26:38 Handling contractual issues
33:09 The power dynamic in the construction industry
39:58 Growth of Scott Coatings
46:53 How Rob spends his time back in the day vs now
50:33 How to proactively put out fires
53:05 How to connect with Rob
Don't forget to like, share and subscribe to the show!
Learn more about the show at customergrowth.co
Connect with me on LinkedIn!
linkedin.com/in/jonathan-cor/
Today's guest is the Director of Operations for a property management company called Haven Property Management.
My guest, Marcus Burns, has roughly 30 years of experience in the field of customer services across multiple industries that include consumer electronics, analog gaming, and distribution industries.
Haven Property Management: www.havenrent.com
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Today's Topics Include:
0:50 How Marcus started in business and landed his role at Haven
1:51 What Marcus does as a Director of Operation
2:44 How Marcus' background in product translated into a service business model
3:50 What it looked like for Marcus to get into the property management industry
5:17 The biggest misconceptions people have about property management
7:27 Why do property management companies have a bad rep
10:17 How to build rapport with customers who have been burned by previous experiences
13:24 How to build raving fans
16:33 The effect the pandemic had on the real estate and property management industry
20:07 Why homeowners sold their homes during the pandemic
22:15 The marketing approach that contributed to Haven's success
27:29 Why servant leadership helps the growth of your business
29:07 How to deal with upset customers
30:44 Marcus' favorite failure
32:40 What Marcus is most proud of at Haven
34:21 How to make decisions that propel your business forward
37:18 How to get in touch with Haven
Don't forget to like, share and subscribe to the show!
Learn more about the show at customergrowth.co
Connect with me on LinkedIn!
www.linkedin.com/in/jonathan-cor/
Today's guest is the Founder of a property management company called PropM.
My guest, Dave Cota, has a background in the corporate world working for both Adidas and IMG/ Ralph Lauren and has started and sold several businesses over the course of his career.
He is also the founder of Automated Margins and Reliable Repair Services.
PropM: Propmhomes.com
Automated Margins: Automatedmargins.com
SUBSCRIBE TO THE SHOW!
Today's Topics Include:
0:52 How Dave got started in business
5:21 The stigma and perception about property management
6:13 What makes PropM different from other companies
7:59 How you know if you are working with a great property management company
9:40 The importance his father played in his life and business
12:37 Why you shouldn't take shortcuts in business
13:34 How PropM sparked other business ventures
16:34 Why service-based businesses need to answer their phone
17:09 The challenges of growing a service-based business
18:44 What Dave wishes he knew before he started his business
21:50 How to start your service-based business today
25:29 Don't overthink quality
26:45 How PropM has dealt with upset and difficult customers
31:31 What Dave is most proud of with PropM
33:00 Dave's upcoming book "3 To Survive, 5 To Thrive
37:36 How to connect with Dave
Don't forget to like, share and subscribe to the show!
Learn more about the show at customergrowth.co
Connect with me on LinkedIn!
www.linkedin.com/in/jonathan-cor/