Multifamily Chronicles: Recent Episodes
Adrian Danila
Multifamily investing may seem daunting, but there are many rewards to reap. The good thing about getting into it now is that numerous people have already achieved success. All you have to do is learn from them. You no longer have to go through the same trials and errors to make it big. If you're a multifamily industry professional wishing to grow or aspiring to become a part of this bustling space, you've come to the right place!
This is Multifamily Chronicles, the show that brings real conversations about the hottest topics in today's multifamily world. Learn everything you need to know about management and investment. Tackle industry struggles such as keeping personnel, designing career paths, and discussing upward mobility. Tune in to provocative conversations about relevant events and changes in the field. Get educated on what's happening and find out what to do to stay competitive and succeed. Learn how to invest, manage, and operate multifamily assets on this podcast.
The multifamily-themed episodes bring you the latest in the industry from C-suite executives, industry experts and rising stars. If you've ever wondered why some companies are more successful than others, this is the place to find the answers. Our guest explore the strategies that paved the way for their success and what it takes to get there. Learn how to model the masters and emulate the success of those who came before you by listening to their stories and strategies.
Each week experts appear from all sides of the trade: marketing, recruitment, human resources, sales, management, and maintenance. The show covers operations to asset management all the way to the investment side of things. Retaining personnel is one of the biggest issues and maintenance is a huge part of that. Find solutions on how to attract and keep above average talent to make your business thrive and create a meaningful career.
Hosting the show is Adrian Danila, who boasts 19 years of experience working in the industry. He is a real estate investor and Multi/Single Family Portfolio Maintenance Director who currently serves as the Regional Director of Maintenance for the East Coast at Lessen. Adrian delivers knowledge and in-depth personal research on the issues that the industry is being confronted with. He shares information that is useful, timely, and relevant to what's happening. Adrian keeps up with the needs of top management executives as well as first-rank field level employees.
There's a massive disconnect between the people at the very top and the people in the field day in and day out. Adrian closes that gap. He started as a groundskeeper in the industry back in 2003 and has experienced just about every position in maintenance (except housekeeper and vice president). He worked his way up to director of maintenance and had the opportunity to oversee portfolios up to 11,000 apartment homes. You can trust Adrian's veteran insights and expert guidance on how to make it.
Multifamily Chronicles helps you get started in your investing and management journey with lessons and advice from professionals who’ve done it all. Find solutions to industry problems and cut the learning curve to success with pointers from Adrian and his guests.
Visit multifamilychronicles.us to catch more episodes and learn more about Adrian and the Multifamily Chronicles.
Proptech and centralization are transforming multifamily maintenance management, and it's interesting how companies are discovering solutions to adapt. In this episode of Multifamily Chronicles, Adrian Danila engages in an insightful conversation with Dom Beveridge, a seasoned expert in the world of proptech and multifamily. They talk about the rapidly evolving landscape of multifamily maintenance management and discover how technology is revolutionizing the way tasks are streamlined and executed. Join in and explore the challenges and opportunities that come with centralization in multifamily property management. Gain valuable insights into the impact of proptech on maintenance, workflow optimization, and resident satisfaction. Discover the potential of AI-driven solutions, remote troubleshooting, and specialized approaches to enhance efficiency and resident experience. All these and more when you tune in!
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Whether you’re boots on the ground doing maintenance repairs or in the weeds of people leadership, there is so much to learn in the multifamily industry. And the learning never stops! In this episode of Multifamily Chronicles, Adrian Danila is joined by Lori Agudo, a training and talent development specialist, to introduce her fresh approach to the space. Adrian and Lori discuss the inextricable link between training and development opportunities, employee engagement, and better customer experience. They also touch on the importance of lifelong learning to personal and professional development, including how Lori applies it to her own life. Tune in for more!
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Adrian Danila chats with Jason Fein of Camden Property Trust to discuss his journey in maintenance services. He talks about his transition from a mainstream technician to national director of one of the largest companies in the country. Jason discusses how centralized key systems can save homeowners an hour per day and how multifamily owners can adopt technology without alienating potential clients. He also presents the best strategies for improving the recruitment and onboarding process in maintenance services, as well as the benefits of implementing prescriptive training to improve employee retention.
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Your company can only grow as much as your team. That is why education and training programs are vital, especially in an industry that constantly grapples with changes. As the Regional Education Director, Joelis Barandica-Rodriguez ensures this is fulfilled at CONAM Management Corporation. In this episode, she sits down with Adrian Danila to talk about her journey in the multifamily industry and her current role. At the heart of the conversation, Joelis emphasizes the importance of education and training programs, letting us in on their facilitator training program inspired by the Apartment Association of Greater Orlando. She also shares tips for those who want to step into the public speaking arena and her vision for an ideal maintenance training. For Joelis, she thrives when she sees others thrive. Her purpose is to open doors for others through these programs—from her work with AAGO and Entryway to her project, Latinas in Property Management. Tune in to learn more about Joelis and the great things she is doing in the industry.
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Embrace technology, bridge the gap, and empower the future of property maintenance. The future is bright, and learning is the key. In this episode, Ruchir Shah, the founder of SkillCat, discusses how technology is revolutionizing maintenance training in the multifamily industry. He introduces SkillCat's platform that uses simulations, animations, and real-time guidance to empower technicians to gain practical skills in a virtual environment. As he dives deeper into the platform’s features, Ruchir highlights the critical role of technology in bridging the gap between book knowledge and hands-on experience in property maintenance. The younger, tech-savvy generation is reshaping training methods and expectations in property maintenance, and it’s either we adapt or we miss out. Join us as we reveal the exciting possibilities of training in multifamily maintenance.
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Recruiting isn't just about filling positions; it's about creating an exceptional candidate experience that leaves a lasting impression. By treating people with respect and valuing their worth, we can reshape the future of talent acquisition in the multifamily industry. In this episode, we have the incredible Kane Madsen, Senior Recruiter at Monarch Investment and Management Group. Kane discusses the fascinating world of recruiting in the multifamily space and uncovers the secrets to providing the best candidate experience. Throughout our conversation, Kane emphasizes the importance of treating people with respect and compassion. Kane delves into why Monarch has become a leading option for jobseekers and tackles the obstacles facing the current labor market, offering practical solutions for overcoming maintenance talent shortages. Kane shares expert advice on catching the attention of recruiters and hiring managers, mastering interview skills, and effectively communicating the value they bring to the table. Join us on Multi-Family Chronicles and get ready to take your recruiting game to the next level.
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Culture is the foundation of maintenance performance, and a culture of trust is essential to handling on-call situations effectively. In this episode, Paul Rhodes, a Senior Manager for Maintenance Learning at Brookfield Multifamily, talks about on-call situations and the impact of culture on maintenance performance. Paul shares his insights on how a good or bad culture can influence how on-call maintenance is handled and how company culture often plays a role in performance. He emphasizes the importance of creating a culture of trust and shares his experiences working in maintenance and the lessons he's learned along the way. He also delves into ways to improve company culture and turn on-call from a dreaded issue to a valuable opportunity for growth. Join us as we explore the power of culture and the importance of trust in maintenance.
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By prioritizing the needs of the end user, companies can build strong relationships, push their products, and create winning strategies in the PropTech industry. As we look ahead to 2023 and beyond, it's important for companies to focus on the key factors that will make management companies a viable partner and stay customer-centric. In this episode,Virginia Love, an Industry Principal atEntrata, shares her inspiring journey to joining the company. Virginia discusses whether it's valuable for companies to hire industry influencers and how these influencers can help push products and build relationships. She also provides insights into Entrata's unique strategy that prioritizes the end user's needs and desires over making high-level sales. Virginia shares her thoughts on the PropTech market and what to expect in 2023. She explains that it could be a very difficult year for companies, especially PropTech. She also reveals the most important thing that PropTech companies must bring to the table to be a viable partner for management companies in 2023. Tune in and learn winning strategies for future market trends and challenges.
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In today's labor market, there's a significant disconnect between employers and jobseekers. The key to success lies in finding the right opportunity in this dynamic job market, understanding the challenges faced by both parties, and finding the right fit. In this episode, Laureen Kautt, a seasoned Talent Acquisition Partner at Entrata, shares her thoughts on the state of the labor market today. In a world where jobseekers struggle to find the right opportunities and employers are struggling to fill positions, Laureen sheds light on the challenges faced by both parties and offers practical tips on how to navigate this dynamic job market. With millions of job openings available, yet significant labor shortages, Laureen provides her perspective on where the labor market is headed. Additionally, she shares her own professional journey and how Entrata is innovating the multifamily industry with their technology-enabled solutions. Tune in for valuable insights and strategies to help you succeed in today's fast-evolving job market.
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When your income exceeds your expenses, you are financially free. But how can we achieve that? In this episode, Marco Pfeiffer, Financial Freedom Coach, shares how 401(k) prevents you from building cash flow and becoming financially free. He also expresses his insights on why 401K is a scam and investing in real estate is a far superior vehicle when it comes to retirement. Having a rental property is a good retirement plan because even though there’s a fluctuation in the market, you rarely see a 4% drop in valuation. Don’t miss this opportunity if you are interested in cash flow building. Seek financial freedom with a financial freedom coach today!
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There is a saying that goes, “If you and I exchange an apple, we both have an apple. But if we exchange an idea, we have two different ideas.” That relationship created within a company creates an opportunity to grow. In this episode, Paul Rhodes, the Senior Manager of Maintenance Learning in Brookfield, shares how company culture filters the challenges and opportunities within the industry. Culture is made up of the relationship and the dynamic that occurs intentionally or accidentally between individuals. The intention is critical in building culture, but it is insufficient when there is inaction to it. Don’t miss this opportunity, and tune in now.
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Success isn't defined by the path you take, but by the hard work and dedication you put into it. Trades and professions offer a valuable alternative to college, with the opportunity to make a meaningful impact in the world and financial stability and growth. In this episode, Paul Brunelle, Chief Engineer at Fairleigh Whit Management, shares his inspiring journey of finding success in the trades. Paul challenges the common misconceptions around college and technical schools and offers great insight into the value of pursuing a career in trades or professions. He shares his own experience of starting in a technical high school and becoming a qualified tradesperson, earning $130,000 by the age of 23. While acknowledging the opportunities and privileges he had along the way, Paul provides valuable advice for those looking to follow a career in the trade, including growth opportunities and potential financial stability. He also discusses how some companies are offering to pay for qualified workers' education. If you're interested in pursuing a different path towards success, or simply looking for some inspiration, don't miss this insightful conversation with Paul.
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A true teacher would never tell you what to do. But he would give you the knowledge with which you could decide what would be best for you to do. In this episode, Kara Rice and Jen Piccotti from Swift Bunny share their insights on providing feedback to help the company grow and move forward. Employee feedback survey provides knowledge for leaders on how their employees are in the company and takes action to minimize employee turnover and maximize productivity. At Swift Bunny, they focus on employee engagement to have a rich wealth of knowledge to understand the trends within the industry. Tune in to this insightful episode with Kara Rice and Jen Piccotti today!
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Neyda Urias, Talent and Engagement Manager with Dweck Properties, is back in the show for more insights, lessons, and golden nuggets about multifamily. For this episode, she joins Adrian Danila in delving into the intricate and multi-faceted role of property and people management. Neyda highlights the critical role recruiters play in ensuring the smooth functioning of any organization as advocates and problem-solvers. She also touches on growth environments, workforce performance, and career elevation. Join us as we highlight the people and property management aspects from the lens of multifamily.
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Communication and interaction are the silver thread that holds individuals together. It is these two factors that help bridge gaps in many multifamily businesses. In this episode, Karen Key, the Managing Director of Build-To-Rent for RangeWater Real Estate, shares some experiences on how they manage to bridge gaps in the industry through communication and interaction. Karen adds that we should learn to be a chameleon to speak to our audience because there’s no one method of communicating to different individuals. Karen also touches on the tools used in multifamily to bridge the gap made by COVID in the workplace. Listen more from this insightful episode with Karen Key today.
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Keep your head on the game and be a top performer in real estate. But how can you top the leaderboard in this industry? In this episode, Kelsi Cory, the Chief Executive Officer of Cory Executive Recruiting, shares insights on building high-performing teams in the real estate industry. Kelsi also shares her secret in building her business to deliver exceptional service. Get to know more from Kelsi today.
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In today’s episode, apartment maintenance expert Paul Rhodes returns to the show to share valuable insights on the current state of the industry. Paul talks about certifications and what maintenance technicians should have, as well as the current culture of the industry. Paul also gives his suggestions on what needs to change so technicians can best serve their clients’ needs for repairs and maintenance. Join us in this episode as Paul shares his experiences from 28 years of serving in the maintenance industry.
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One of the departments that keep multifamily properties up and running is the maintenance field. Since they are responsible in maintaining everything in order, the right leadership approach and culture must be implemented here. Joining Adrian Danila is Josh Hayes, the Maintenance Regional Service Director with Weidner Apartment Homes. He shares how they address the Great Resignation, employee burnout, and competitive pay. Josh also discusses the importance of effective training programs, the need of certification for service managers, and the best approach in delivering incentives to boost staff performance.
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To hear people say, “be grateful that you have a job,” can be annoying, especially when your workplace is not healthy for your well-being. In this episode, Mark Cukro, the President of Plus One Inc., shares his insights on how to drive employees in the workplace to keep them productive in your business. Mark also speaks from his experience on how technicians should be treated, no matter their position, because there is no hierarchy on how people should be treated. Do the best you can to improve the day-to-day experience of your employees in your business to gravitate toward success. Tune in now.
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Property management usually follows a set path that everyone should follow as they go up the ladder of leadership. Although this is a proven approach, it can sometimes limit them from unleashing their personal greatness. Most of their strengths are set aside and put into the dark. Adrian Danila talks with Tammy Longo, the Regional Sales Executive with ALN Apartment Data, to discuss how the right education can break this cycle. She shares her advocacy in guiding property managers in knowing the right positions and tasks to give to their team. This way, they can perform at their best and avoid dimming their brilliance. Tammy also talks about the importance of knowing your self-worth to claim the best opportunities where your greatness will not be boxed away.
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We have reached a point where talent shortage can no longer be overlooked in the industry. Having a company set on supplying this piece is therefore very important. In this episode, Adrian Danila shines the spotlight on Chiccorra Connor. She is the CEO and Founder of Occupancy Heroes Incorporated, a company that, aside from helping owners improve and maintain their occupancy rates, also developed a licensed maintenance program that trains and employs individuals. Chiccorra shares the amazing things they’re doing to help the industry as well as giving us a peek into her life as a leader, public speaker, and mentor. She then talks about what we can do better as an industry to overcome these pressing challenges. Follow along to this great conversation and find out the opportunities we can do to make a difference in people’s lives.
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Refusing to change and simply settling with the things you are used to hinder you from embracing new opportunities to improve. By having a learning-focused growth mindset, you become more open to positive changes. Adrian Danila sits down with Josh Patiño, Regional Vice President of Sales at Funnel Leasing. They discuss how Josh nurtured such a mindset from his decades of coaching soccer teams. Josh talks about he helps build bridges and share ideas in running the multifamily industry’s only Renter Management Software platform. He also explains how getting a coach, leveraging machine learning, and having the openness to learn are vital elements in building a strong network.
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Despite the challenges we are facing now, there are still many things companies can do to improve and grow the maintenance field for the multifamily industry. Jesse Baker, facilities project manager at Cardinal Group Real Estate Services, joins this episode to discuss what we can do to overcome the current talent shortage, especially in maintenance. He also shares some insights on pursuing a career in multifamily maintenance, creating a great company culture, approaching on-call compensation, and training maintenance personnel. We are facing the great resignation. As an industry that heavily relies on its people, we need to do a better job of retaining and attracting talent. Tune in to gain great nuggets of wisdom from a rising star in the field.
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With all the emphasis on properties, at the end of the day, real estate is all about people. They are the very core that drives you and your business to success in the industry. That is why recruiting the right candidates to support you is very crucial. David Lorenzen, the Senior Vice President of Southcoast Partners, has been successfully matching ideal candidates for those in the real estate industry since 2014. In this episode, he joins Adrian Danila to discuss what led him to pick a career in recruiting and how he sees real estate could benefit from recruiting better. David then shares his take on the challenges we’re facing today, specifically the great resignation, and what he thinks we should do to solve them. Full of great insights on hiring, pursuing career growth, and the job market, this conversation will surely serve you to level up your real estate game.
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The apartment maintenance technician trade is facing unprecedented challenges right now. Aside from the labor shortage that the industry has been grappling with for some years now, we also have an observable aging of the service workforce. Add to that the challenge of convincing the younger generation that being an apartment maintenance technician can actually be a fulfilling career choice. Paul Rhodes discusses all of that and more in this episode. Tune in and learn from his insight into what the industry needs right now in order to thrive in these changing times.
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There is probably not a single service industry that trains its technicians less than multifamily. This needs to change. Mark Cukro is on the forefront of this movement to improve technician training. He created ServiceTeamTraining.com to help service team leads and managers learn how to build effective and efficient service teams. He also runs MaintenanceVideos.com, which allows technicians to learn specific work components, systems, and processes in a matter of minutes without going through lengthy courses. In this episode Mark discusses the urgent need to improve service team training in the industry. Tune in and find out what he has in store for you!
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Personal branding plays an integral role in the multifamily space, especially with how competitive it is. Being able to stand out from your competition is the key to success. In this digital age, you must know how to use social media to establish your good reputation, make yourself known to your target market, and increase your online presence.
Join Adrian Danila as he talks to the VP of Marketing at Rent Dynamics, Trevor Park. Learn more about PropTech and how Rent Dynamics provides value to the multifamily industry with trend reports. Find out more about personal branding, how to effectively market yourself, and how you can make it a win-win for both you and the influencer. Discover these helpful tips and achieve your desired results within the multifamily space!
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Navigating through real estate can be challenging, especially during a market's downturn. But with tools available on hand, it would be much easier to navigate the industry. Adrian Danila welcomes our guest brings a lot of value on technological tools behind the real estate industry. Savannah Wheeler, the CEO of Apartment Snapshot, shares how you can navigate the real estate market by leveraging technological tools. One of the kickbacks of getting people to look at the data is not about time but accessibility. If looking at the data is made easier, it would be easier for people to understand it. Learn more from Savannah Wheeler today!
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Getting into the multifamily industry might be trickier than it seems. Especially in this new digital age, business owners and investors might need to do more this time to catch up and stay afloat, or even get ahead! In this episode, Barbara Savona shares her journey of getting into project management and eventually building Sprout Marketing, a marketing platform for multifamily housing professionals. Barbara shares the hard lessons she learned in becoming an entrepreneur and a marketer in this industry and in this social media-induced society. Barbara also touches on influencer marketing, the multifamily market, audience behavior, and more! Don’t fall behind in this industry: tune in now!
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Attracting and retaining the best talent is key to success. But why do organizations miss out on keeping their employees happy? In this episode, Russ Webb, executive director of the Bay Area Apartment Association, shares his journey of building an amazing team that led to their organization’s success in the multifamily industry. Russ shares why making your people happy is more important than looking for short-term skills – especially with the industry's current staffing problem. Russ also touches on resident experience, technology in the industry, leadership, and more. Find out how you can create a successful team and take your business to the next level. Tune in and start investing in your people today!
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In this episode, Peter Richter, Director of Investor Relations and Capital Markets at Interwest Capital Group, shares his journey of getting into the industry in that position. Peter also shares how their company has been managing their assets and approaching a shortage of qualified labor – one of the biggest challenges facing the industry. A shortage of talent reflects on property performance, making it harder to operate and making you possibly lose revenue from an investor’s standpoint. Peter also drops information bombs about what Interwest does and stands for, how to thrive in multifamily, and more! Tune in now and get ahead!
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Leadership is more than holding a title; it is the ability to influence. Tony Sousa, the Vice President of Operations at RPM Living, believes in this. He has the journey and background that led him to many of the lessons that help him in his career. In this episode, he joins Adrian Danila to share some of those with us as he moved from being a leasing consultant to Vice President of the company. What is leadership? How does it differ from being a manager? How do you know it is time to move on from your current leaders? How can leaders work better with their teams? Tony answers these questions and more, offering tips, tricks, and materials to support you as you grow into a leadership role. Plus, he also dives deep into the multifamily space, especially as we navigate the changes and challenges coming our way.
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LinkedIn is a great platform you can use for hiring, promoting company culture, and winning new clients but you need to practice authenticity and transparency. People these days want to connect with people or companies who are real and personal. If you’re not any of those things, you are going to struggle, especially in today’s economy. Join Adrian Danila as he talks with the “industry ninja” and the Vice President of Marketing and Events at Leap Easy, Steve Wunch about the power of LinkedIn. Learn how to attract more customers, clients, and hires by being truly authentic. If you are a small time operator, you need to listen to this episode. Start growing your company through social platforms today!
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A company’s culture is always a mirror of the leader. Everything starts from the top. So if your boss is a tyrant, you’re going to have a strict and toxic culture. Leaders need to start taking a look at themselves so that they can start cultivating a healthy culture. Because if leaders don’t stop making it all about them, employees will leave. People are more willing to leave right now because they value their time more than ever. If they get an offer from a company with a better culture on the other side of the road, they are going to take it. Join Adrian Danila as he talks to professional speaker, trainer, and multi-family consultant, Bill Nye. Tune in as they talk about leadership qualities, the great resignation or awakening, social media, cultivating workplace culture, and much more. Learn how to be a boss people want to work for.
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Employee engagement is one thing some C-suite teams don't take as seriously anymore. Remember, we are in an employee market right now, not an employer's market. As a leader, you need to engage with your employees and stick to your word. If you give a survey, don't just pack it up on a shelf somewhere and forget about it. You have to listen to their opinions. That is so important right now. Join Adrian Danila as he talks to the CEO and founder of Swift Bunny, Joe Bailey. Learn how you can keep employee retention, especially now in the multi-family industry. Discover how you can successfully manage your team so that they respect you as a leader. Find out how to onboard new hires better. And discover more about Joe's journey into Grace Hill and now, Swift Bunny. Start running your business as a true employee-led leader.
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Talent shortage has never been a bigger and harder challenge to address after the Great Resignation. The multifamily industry is one of the spaces where great teams are necessary to achieve success. Getting your desired results would be pretty hard without the right people – or any people at all! In this episode, CEO Multifamily Leadership Patrick Antrim shares all about the business side of recruiting and the best strategies in leveling up your hiring process in an unpredictable market. Patrick also touches on the state of multifamliy market today, investing trends and tips, and more. Find the best candidates out there and make them want to be in your team in this insightful episode. Don’t miss out and tune in now!
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When COVID-19 hit, businesses were forced to close their doors, some only temporarily while others for good. But in the case of Jennifer Staciokas and her team, they focused on company building even in the middle of the pandemic. She shares with Adrian Danila how they created Western Wealth Capital from scratch in 2020 while dealing with the Great Resignation, massive economic downturn, and unpredictable real estate trends. Jennifer explains how they managed to build a thriving community despite the risks and restrictions of COVID-19, as well as their strategies on recruitment, workplace culture, and employee training. She also discusses the importance of using failures as a springboard to improvement and having a constant learning mindset.
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Some of the top businesses have figured out that to be successful, all you need is to follow those who were on the same path as you and have succeeded themselves. This is what Jack Daly calls “model the masters.” A leading sales speaker and trainer with over 30 years of sales and executive experience, Jack has seen some of the greatest teams and companies succeed by simply building the systems and processes based on those at the top. In this episode, he shares with us the key lessons he learned across his sales career from his books, Life by DesignandHyper Sales Growth. He dives deep into recruiting, building a winning culture, creating a bucket list and more. At the heart of Jack’s wisdom is the importance of creating systems and processes, which almost 98% of companies don’t have. Take advantage of this information as you tune in to this conversation today!
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Ecodur Roof Coating is used by some very well-known companies like General Mills, Tyson Foods, NFL and McDonald’s. What makes this product so special? Joining Adrian today is no less than the product’s inventor, Peter Roosen. In this conversation, Peter shares with us how he came up with the concept of Ecodur and how he and his team at Castagra Products brought the product to market dominance. Peter also shares his jab on what it takes to be a successful entrepreneur, taken from his years of experience in bringing out products that are ahead of their time. Plus, Peter shares some key lessons from his book, Overcoming Inventoritis. Tune in for all these and Peter’s golden nuggets on how founders can foster innovation and grow their businesses at scale!
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How do you define success in your organization? Creating opportunities for those delivering impressive returns to investors, providing growth to employees, and improving the lives of residents is how Radco Companies define success. In this episode, Mike Brewer, the Chief Operating Officer at Radco Companies, shares his insights on helping an organization become a top organization and grow and succeed. Mike also talks about the beauty of being the multifamily space and doing the work of providing shelter for people. Tune in to this episode and don’t miss this opportunity to hear more of Mike’s insights on multifamily.
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Your people are one of the most powerful and essential assets you have. By implementing effective team building strategies, you are already securing significant business success. Joining Adrian Danila is Tony Sousa, Regional Manager with Embrey. Tony presents the best practices in employee management, particularly in inviting your people to be vulnerable with their leaders and open to committing mistakes. He also discusses the best approach to reducing burnout in the workplace, the ideal way to design a healthy working environment, and how to smoothen your recruitment process.
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Business comes down to its people. No man is an island, no matter the industry. That is why your success highly depends on the kind of talent you have on your team. This is very much true in the multifamily space. In this episode, Adrian Danila invites Steven Jenkins to discuss the importance of not only hiring talent but also attracting them. Steven is a veteran of the recruiting industry with over 30 years of experience; for the past five years, he has brought that experience to multifamily. He shares with us the challenges many people face when joining and staying in a company and breaks down the best ways to recruit the right talent and retain current employees. Diving deep into the current job market, Steven then gives his insights on the changes in candidate behavior over the years, what they can do to improve their chances of getting hired, and how companies can sift through and recruit good candidates.
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Even prior to the great resignation, multifamily has experienced employee turnover levels that are about twice as in other businesses. We have somewhat accepted this phenomenon to be normal, but it’s something that’s completely solvable. Kara Rice makes this point in this inaugural episode of Multifamily Chronicles with host, Adrian Danila. A 30-year veteran in the industry, Kara is now the Chief Communications Officer at Swift Bunny, a company that helps multifamily companies increase employee satisfaction, drive down employee turnover, and improve their operations. Kara and Adrian unpack several topics ranging from company culture to micromanagement and all things related to employee turnover and retention. Join in and learn what really makes employees want to stay in their jobs and what you can do as a leader to improve retention in your company.
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