The Think CX Podcast by Webhelp takes an in-depth look at the evolving customer experience (CX) landscape and discusses the challenges and opportunities that senior CX leaders need to be aware of. We chat with our clients, our people and industry experts, looking at how the BPO sector is combining the emotion of the human world with the technological advances of the automated world, covering topics such as best shoring, customer journeys, digital adoption, organisational design, people engagement, use of data insight and analytics, user experience and much more. We look forward to welcoming you to Think CX.
Julia Ahlfeldt, Certified Customer Experience Professional
LaunchPod Media
Blake Morgan
Casey Hill
Adam Joseph
Walker Information
Jeffrey R Kushmerek
The Jasons Take On...
Adrian Swinscoe
Gainsight / StudioPod Media
Seth Adler
Betsy Westhafer and Tony Bodoh
Zoomin Software
Mark Slatin
csmsecrets
Rocketlane
Christopher Brooks
Marija S.Pilley
Gain Grow Retain
Verint Asia Pacific: CX | Customer Engagement | Contact Centre, Martyn Riddle
Institute Of Customer Experience Management (Ecole hôtelière de Lausanne)
Strikedeck & Kristen Hayer
Productboard
SmartKarrot
HGS Digital
Nils Vinje
Product Marketing Alliance
Planhat & Anika Zubair
Shep Hyken & C-Suite Radio
Caspian Studios
'nuffsaid
Adam and Jeannie
Totango
Sullivan & Stanley
Supriya Sharma
Beyond Philosophy LLC
Paul Hagen, Mike Manfredo
Stacy Sherman, DoingCXRight
MetaCX
JindalX
Rob Markey, Bain & Company partner and customer experience expert
Caspian Studios
Dr. Joseph A. Michelli
Jeff Thompson
SaleMove
Jason Whitehead & Jason Noble
Ada
Inspiring Future Leaders
Jonathan Corrie
Conversation 🇺🇸
Rick Denton
RateIt
inSided
Archive
Chad McDaniel
Ankit Aggarwal
Lynn Hunsaker
ServiceNow Community
Joey Coleman and Dan Gingiss
RingCentral
Abhijeet Khadilkar
David Reid
CELab
SentiSum
Verloop.io
Alterna CX
Adrian Brady-Cesana
Aly Mahan
TestBox
Flatfile
Jeanne Bliss
Paolo Fabrizio
Inbenta
Great Opomu
bragreviews.com
TheFirst90Days
Nicereply
Freshdesk Podcasts
Uniphore
ProfitWell Recur
TELUS International
Dispatch
Gregorio Uglioni
Mark Slatin | The Agile Brand
Daniel Cattini and Alex Truman
Kristen Hayer
Gladly
Hosted by Christopher Brooks, ECXO UK Ambassador
Irit Eizips & CSM Practice
Bigears
Shilpa Mudiganti
Paula Hansen, SAP Customer Experience Chief Revenue Officer
Klaus
Lisa Arthur
Paul Linnell
Denyse Drummond-Dunn
Gainsight
Jackie Golden
Thomas Connery