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Introducing Dr. Heather Walker – Organizational Psychologist, Levity Enthusiast, and Creative Founder/CEO/Podcast Host of Lead with Levity. In this episode, Heather helps us round out our discussion about Inclusive Service by doing what we do best here on Peoplecast… humanizing it! Tune in as we discuss:

The definition of levity
How to use levity to build authentic and meaningful connections
The importance of levity in a work setting
How to serve with levity
And much more!

MORE ABOUT LEAD WITH LEVITY

Lead with Levity LLC is a leadership consulting firm in Austin, Texas that provides executive-level insights and services, giving clients a roadmap of necessary steps toward becoming an employer of choice. We believe that people are capable of greatness beyond what they can see and know—once they have the blueprint to unlock their potential.

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Introducing Jordan Goldrich – Founder, CEO, & Podcast Host at Workplace Warrior Inc. In this episode, Jordan reflects on his background in Social Work and Executive Coaching and walks us through tactics for navigating abrasive or difficult customers. Tune in as we discuss:

How to stay respectful even if your brain is telling you not to
How to give negative feedback without damaging relationships
How to manage personal triggers
The difference between compassion and sympathy
And much more!

MORE ABOUT JORDAN

Jordan Goldrich coaches successful executives who are labeled as abrasive to be completely authentic and drive results without damaging relationships. Jordan is co-author of Workplace Warrior: People Skills For The No-Bullshit Executive. He is a Chief Operations Officer, Master Corporate Executive Coach (MCEC), Professional Certified Coach (PCC), Licensed Clinical Social Worker, and Certified Marshall Goldsmith Stakeholder Centered Coach. He is producer and host of the podcast, Workplace Warrior®: Drive Results Without Damaging Relationships®.

CONNECT WITH JORDAN

workplacewarriorinc.com | Facebook | LinkedIn | Twitter

OTHER RESOURCES MENTIONED

Tip Sheet (How to Select an Executive Coach)

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Workplace Warrior: People Skills for the No-Bullshit Executive

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Introducing Charles Leddy – CEO of Presidian Hotels and Resorts. It’s no secret the past couple years have been rough on the hospitality industry, but Charles shares some wisdom on how he and the rest of the Presidian team navigated these tumultuous times. Tune in as we discuss:

Pivoting during COVID
Service Recovery
Defining purpose & setting a mission
How to drive employee engagement and accountability
The benefit of leadership development programs
And much more!

MORE ABOUT CHARLES

Charles Leddy is an accomplished business leader with over 20 years of executive management experience with some of the world’s leading companies, including McKinsey & Company and Starbucks Corporation. Prior to taking on executive-level roles, Charles established his foundational capabilities in corporate finance (investment banking), corporate M&A and accounting. Responsible for the overall leadership and corporate strategy of Presidian, he is an expert in project feasibility, corporate finance, marketing, strategic planning, acquisitions, and general management. Charles graduated with academic distinction from the Darden Business School at the University of Virginia. He holds an undergraduate degree in Business Administration & Accounting from Washington and Lee University.

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presidian.com | Facebook | LinkedIn | Twitter

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Introducing Jillian Berman – R.N. at Rady Children’s Hospital in San Diego, CA. After decades of experience as a Pediatric Trauma Nurse, Jill has transitioned to the role of supervisor and mentor within her unit. Throughout this episode, she walks us through the ins and outs of inclusive service in the healthcare industry. Tune in as we discuss:

The importance of inclusive service in healthcare
Navigating tricky patient/family situations
How to build trust with patients
Practical tips for new nurses
And so much more!

MORE ABOUT JILL

Jillian Berman BSN, RN, CPEN has been practicing as a pediatric nurse for 33 years at Rady Children’s Hospital. She has worked in various areas of the hospital over the years and is the Educator/Supervisor of the Emergency Department. Jillian is the mother of 2 wonderful children (now adults) and feels privileged to have all the opportunities afforded to her.

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Introducing Craig Parks – Director of Youth Programming at Temple Solel in San Diego, CA. Multi-talented and filled with nuggets of wisdom, Craig touches on several topics including:

What it means to go above and beyond for your community
How to lead and incentivize young people
How to navigate parent relationships
The impact of empowering your staff
And much more!

MORE ABOUT CRAIG

Camp Director, Musician, Parent Educator, Special Needs advocate, and Dad to two kids, Craig Parks wears many hats for the same goal: to bring more peace and joy to our world. He created Parks & Pals, a music channel on YouTube with his son, and a show with his young daughter called Parks Party Central where you can find two of the 62 episodes on Youtube! You can learn more about his work by writing to him at craigparks@parentingharmony.com.

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Instagram | www.parentingharmony.com

CRAIG’S BOOK/SPEAKER RECOMMENDATIONS:

Naomi Levy – Einstein and the Rabbi: Searching for the Soul
Alan Morinis – Everyday Holiness: The Jewish Spiritual Path of Mussar
Abraham Joshua Heschel – See Titles Here

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Einstein and the Rabbi: Searching for the Soul

Everyday Holiness: The Jewish Spiritual Path of Mussar

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Introducing Loren Radzik – Operations Manager & Sales Consultant at Verizon. Recognized as one of the Top 10 Verizon Salespeople in the country for multiple years running with zero negative customer reviews, Loren helps us unpack what it means to deliver award-winning customer service. Tune in as we discuss:

Managing a customer-facing role as an introvert
How to show customers you care
How to leverage storytelling in a service or sales role
How to not take things personally
Practical tips for managers to help their people deliver stellar service
And much more!

MORE ABOUT LOREN

Loren was born and raised in South Africa and immigrated 20 years ago to the US. She’s passionate about people and connection and strives to have people feel heard. Her goal is to sell with integrity and have customers walk away feeling well taken care of.

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Introducing Amber Cabral – speaker, author, and inclusion consultant. Episode 2 is all about the importance of allyship and advocacy when it comes to inclusive service. Tune in as Amber walks us through:

Practical steps to be a good ally
The importance of building meaningful and trusting relationships with people who are different from you
Recognizing and questioning our standards
The Art of Apologizing
And much more!

MORE ABOUT AMBER:

Amber Cabral is a speaker, author, and inclusion consultant. She is the founder of Cabral Co, a diversity, equity and inclusive leadership focused consulting firm and chairs a non-profit called Brown Girls Do Ballet. Her first book, Allies and Advocates: Creating an Inclusive and Equitable Culturepublished on Wiley Press in November of 2020.

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LinkedIn | Instagram | cabralco.com

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Kicking off Season 2 is our very own Mike Masters – Chief Revenue Officer at Media Partners Corporation. Throughout the episode, he walks us through:

the process of building a customer experience,
the key components of delivering stellar customer service,
the role leadership plays in ensuring an inclusive service strategy is carried out,
and the importance of Servant Leadership.

MORE ABOUT MIKE:

Focusing on customer success, sales, and marketing, Mike Masters revels in the opportunity to introduce products that leave a positive impact on the world. By creating a more inclusive and belonging work culture, he understands that positivity influences all communities, where everyone can thrive and grow.

Mike’s background is in sales and marketing, having led successful teams at some of the biggest B2B and B2C technology brands, including Amazon, T-Mobile, Concur, and Motorola. He has built sales and marketing teams, launched products and brands, and delivered rapid growth. Mike received his MBA from Kellogg Graduate School of Management and BSBA in Economics and Accounting from Miami University. He is an avid traveler.

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We’re back! Welcome to Peoplecast Season 2 – Filling the Glass: Inclusive Customer Service. This season will explore what it means to deliver above and beyond service across industries. Tune in to hear more about what we have in store!

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It's hard to believe we are at the end of Season 1! In this episode, there are three returning guests, Heather Shelton (Episode 4), Haley Moss (Episode 6), and Josh Rich (Episode 5). Jerrin and Mike recap some of the Season 1 highlights and our panelists continue the conversation around "Humanizing DEIB through Storytelling", plus answering some of our audience questions!

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REGISTER FOR THE LIVE SEASON 1 FINALE HERE:https://bit.ly/3kA8EGx

Peoplecast Live Season 1 Finale Webinar
Tuesday, August 17
10:00 AM - 11:00 AM PST

Join us as we wrap up Season 1 of Peoplecast with our first LIVE episode! Our hosts, Mike and Jerrin, will recap memorable moments, insights, and lessons from this season and round out the broader Season 1 discussion: Humanizing DEIB Through Storytelling. Mike and Jerrin will be joined by 3 returning guests:

Heather Shelton (Ep. 4)
Joshua Rich (Ep. 5)
Haley Moss (Ep. 6 & Ep. 7)

Register Here

ALL REGISTERED ATTENDEES
Will receive a 15% OFF discount on elearning for How Was Your Day? or Unintentional Still Hurts
+
Entered into a raffle for 3 grand prizes:

FREE Executive Coaching Session ($500 value)
30% OFF a 90-minute Unintentional Still Hurts Virtual Workshop ($600 value)
50% OFF a 90-minute How Was Your Day? Virtual Workshop ($1000 value)

View more details on raffle prizes, click here.

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Introducing the Sr. Director, Diversity & Inclusion at Walmart People and the brains behind the iconic blue Walmart vest: Kristal Mooney. From private investigator to learning and development professional, Kristal’s DEIB journey takes just about every twist and turn—and we were living for every minute of it! Tune in as we discuss DEIB at scale: the benefits, the challenges, and little-big wins that any organization can implement into their DEIB roadmaps, regardless of their size.

Kristal’s Book & Influencer Recommendations:

Black Magic: What Black Leaders Learned from Trauma and Triumph by Chad Sanders
Tiffany D. Cross (American Journalist)
Amber Cabral (Speaker, Author, Inclusion Consultant)
Reverend Jes Kast (Speaker)

Black Magic: What Black Leaders Learned from Trauma and Triumph

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Organizational Culture Consultant, Leadership Coach, Customer Experience Strategist, and Community Builder, Jennie Sze’s mission is to create happier places for people to work. In this episode, Jennie breaks down mindfulness and its significance in her DEIB journey.

Mindfulness Resources:

Vipassana Meditation Centers
Insight Timer
Headspace

More about Jennie:

Jennie is a former engagement manager at Disney Institute, program manager at Starbucks, and management consultant at the Boston Consulting Group. She has 15+ years of experience in delivering strategic engagements in the employee experience space for Fortune 500 companies across retail, finance, and technology industries. Jennie currently serves as a consultant, facilitator, and leadership coach leading employee engagement and talent initiatives focused on organizational culture change, diversity and inclusion, talent strategy, team effectiveness, and leadership development. Her passion is to help leaders create employee and customer-centric cultures that foster innovation and brand loyalty. Jennie holds an MBA from the Wharton School of Business and a BA in Business Economics from the University of California, Los Angeles.

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"Inclusion is a practice. It’s a mindset and a practice." – Haley Moss

She’s back! Welcome to Part 2 of Neurodiversity with Haley Moss. In this episode, we continue our discussion around Neurodiversity. We delve into disclosure, discussing “soft disclosures” and advice for managers on creating a safe space for disclosure conversations. In addition to Abelism in the workplace and busting common myths around Autism.

Resources:

Social media hashtags – #actuallyautistic #neurodiversesquad
Haley’s Latest Book – Great Minds Think Differently: Neurodiversity for Lawyers and Other Professionals
Haley’s Upcoming Book (Coming in November) – Young Autistic Adults’ Independence Handbook

The Young Autistic Adult's Independence Handbook

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Leader on disability inclusion, autism, and neurodiversity in the workplace, we’re joined this week by none other than Haley Moss! In Part 1 of this two-part episode, Haley walks us through her journey—from non-speaking to lawyer to speaker, author, artist, and advocate. She helps us break down Neurodiversity: what it is, who it represents, and how it differs from diversity of thought.

More about Haley:

Haley Moss made international headlines as the first documented openly autistic attorney admitted to The Florida Bar. She received her Juris Doctor from the University of Miami School of Law in 2018 and graduated from the University of Florida in 2015 with her B.S. in Psychology and B.A. in Criminology & Law. Haley is the author of Great Minds Think Differently: Neurodiversity for Lawyers and Other Professionals. Her next book, The Young Autistic Adult’s Independence Handbook, will be available in November 2021. Haley is also the author of Middle School: The Stuff Nobody Tells You About and A Freshman Survival Guide for College Students with Autism Spectrum Disorders. Haley’s work on neurodiversity, autism, and disability has also been published in national media outlets. She was appointed to the Florida Bar Young Lawyers Division Board of Governors and the Florida Bar Journal Editorial Board. Haley also serves on the constituency board for the University of Miami – Nova Southeastern University Center for Autism & Related Disabilities. You can find Haley on haleymoss.net or on social media.

Middle School - The Stuff Nobody Tells You About: A Teenage Girl with ASD Shares Her Experiences

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Joshua T. Rich is a Diversity & Inclusion Strategist and Founder of LionHeart HR. In this episode, Josh delves into what it means to have a seat at the table. He walks through overcoming barriers to entry, the need to ask for permission, imposter syndrome, and much more! Even more noteworthy: he breaks our 3 for 3 streak on our Star Wars vs. Star Trek tally. Hope you enjoy!

More about Josh:

Substitute teacher, Security Officer, Senior Manager of Training and Development are just a few of many titles Joshua Rich has owned over the course of his 10-year corporate career. Prior to ranking high on the corporate ladder at the global security solutions agency G4S, Rich started off as a young college grad hopeful for his future but well aware that the journey to corporate ranking as a Black man in America would require mentoring, skills, and a smart game plan. A well-known and respected pioneer in the corporate world and within his personal community, Josh Rich has earned wisdom and know-how for developing programs and igniting movements that result in continued progression for career-driven and family-minded men. Through LionHeart Mentoring, Rich is on a mission to create a world where today’s companies, as well as companies of the future, are better equipped to meet global issues with better solutions.

“I believe there are so many variables that impact us becoming the best versions of ourselves. I was a C-student in high school and my SAT scores were not good. I questioned whether I had the acumen to succeed in college. However, I still applied and was accepted - ultimately, earning my Masters in Organizational Leadership with a concentration in Human Resources and graduated Summa Cum Laude. Today, I recognize more keenly that the common thread in our success is not only us, but just as importantly, an environment conducive to continued growth both in the ‘workplace’ and at home.” – Joshua Rich

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Besides leaving us in stitches throughout the entire interview, Heather Shelton breaks down Authenticity—and, boy, does she walk her talk! In addition to being an on-camera talent, Heather also serves as a media coach with over 15+ years of experience in television and media as a corporate spokesperson, news anchor, MC, podcast host, and much more! Tune in as she walks us through her journey and offers practical advice on how folks can actually bring their most authentic selves to work.

More about Heather:

When Heather was a kid, people often asked her “what do you want to be when you grow up?” Without hesitation, it was always BE ON TV! Whether online, in person or on tv, she loves to connect with people. Her love for people has made her 15+ years in the media industry full of rich, life-changing experiences. In addition to a plethora of other titles, Heather currently serves as a media coach and specializes in building brand-personality through media for digital entrepreneurs, executives, and just about any career professional. To learn more about Heather, visit meetheather.com.

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Anjanette Sullivan is a Learning and Development professional 20+ years of accomplishment in designing, developing, implementing, and facilitating high-impact learning solutions. In this episode, Anji drops some wisdom on how organizations can better champion, implement, and facilitate their DEIB initiatives. She walks us through how to navigate resistance, hold space for opposition, and find common ground.

More about Anji:

Anjanette is a former Learning and Development Manager who has developed a unique approach to developing and engaging her employees, students, co-workers, and friends. She is highly skilled at identifying learning opportunities and recommending innovative solutions to close performance gaps and remove blind spots. Because of Anjanette’s passion for helping others to “be better every day in every way”, she has been a trusted business partner and advisor to Chief Human Resource Officers, Vice Presidents, Directors, Managers and Individual Contributors in a variety of industries. Anjanette earned an M.A. in Christian Education from Pfeiffer University and a B.S. in Biology from Furman University.

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Dr. Angela "Doc" Courage is a faculty member at John Brown University and CEO of “Courage! Communication 4 Change”. In this episode, Doc Courage breaks down White Privilege and Cultural Fluency — what they are, common misconceptions, and how they come into play both in and out of the workplace. She details how growing up abroad, living in the South, and her Faith have come together to shape her unique perspective on DEIB.

More about Doc Courage:

Her personal life of cultural bridge-crossing overflowed and became her professional work after she returned to college and earned her bachelor’s degree and a master’s focused on intercultural/ethnic communication. She later returned for a Doctorate in Higher Education & Leadership, after which she started “Courage Communication 4 Change” where she works as a community change agent through events and consulting services to businesses and faith-based organizations.

She uses her foundations of academic scholarship in communication, scripture, her life experiences, and deep friendships across cultural boundaries to inform her work. Her new book, “5 Blinders to Seeing Color” (co-authored by Dr. LaTonya Jackson) is available now, and her guidebook, “Loving Our Neighbors” will release this summer.

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LaTonya Jackson, Ed.D. is a dynamic, forward-thinking people director with extensive experience in talent and workforce development, thought leadership, change management, instructional strategy, and facilitation. In this first episode, Dr. Jackson kicks off the season by recounting how the events of May 25th, 2020 ignited the fire she needed to finally step into her role as a DEIB professional. She walks us through her journey, defines key terms, and provides resources and recommendations on how we all can take a step forward towards being better DEIB champions.

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IntroducingPeoplecast— a new Media Partners podcast exploring candid conversations about workplace culture. This first season aims to humanize DEIB (Diversity, Equity, Inclusion & Belonging) through storytelling. We'll hear from different experts—their stories, experiences, and perspectives—and discuss various DEIB-related topics including:

Defining DEIB
How DEIB impacts the workplace
Privilege & Ego
Allyship & Advocacy
Cultural Fluency
And much more!

Peoplecast: Recent Episodes

Media Partners Corporation