Pivot! CX Expanded +: Recent Episodes
Jamie Munoz & Lisa Peterson
Former colleagues and self-appointed goofballs, Jamie Munoz and Lisa Peterson chat each week about ways businesses can improve their customer experience and then some. On some episodes, the podcast features special guests from a variety of professions and a recurring segment titled "Could You BE Any More Awesome?" which highlights small businesses who are exemplifying what it means to deliver an amazing customer experience! Lisa and Jamie inject a fun combination of positive energy, creativity and motivation for businesses to grow by focusing on what sets them apart from their competitors and ultimately delivering a grand slam customer experience.
The holidays can be tricky - especially in 2020. Adding personal touches to your gifts can help bring joy to both the giver and the recipient. Also, a nice bottle of whiskey may just be the gift of the year and we have just the place to buy it!
It is important to realize that everyone is dealing with the struggles of 2020. Sometimes when people say they are "FineD!" they may not be. Now more than ever we need to empathize and reach out to those we love and not be afraid to find ways to cope when we ourselves are not really "FineD".
In this episode, Jamie and Lisa discuss the difference between customer service and customer experience and "dig a little deeper" into how to make sure you execute both. While both are important aspects of any business, the key differentiators can ultimately help drive repeat business to a company. With examples from what well-known corporations are doing, this specific podcast dives into why hiring people that truly care about others makes a lasting impact on customer retention as well as highlights what big businesses are doing to increase both customer retention and employee moral.
In this Episode, Jamie and Lisa introduce themselves and give listeners a preview of what they can expect from future podcast. They discuss what businesses can do during the pandemic to prepare for the new business "norm" and give examples of some ways local operations are being innovative during these unprecedented times. Also, in the first ever, "Could You BE Any More Awesome?" spotlight, a small business in Haslet, Texas is recognized for providing an excellent customer experience!
On this episode of Pivot!, we are joined with our first featured guest who shares her journey of launching a new business amidst a pandemic. She walks us through her adventure, provides advice and also spotlights our feature business that caters to four-legged family members! Hint: her field of expertise may or may not have something to do with eyes. :)