The Art Of Hospitality: Recent Episodes
Travel Advantage Network
Welcome to "The Art of Hospitality," a podcast about the exciting and challenging world of building a world-class vacation rental business. In each episode, we'll hear from Scott Fasano and Adam Norko of Travel Advantage Network, successful vacation rental managers, and other industry professionals about the ins and outs of creating a top-rated vacation rental management business. From marketing and guest relations to property management and operations, we'll cover all the key topics that are essential to building a thriving vacation rental management business. So join us as we explore The Art of Hospitality and learn how to create the ultimate vacation rental experience!
In this episode, we bring back the folks from Aidaptive: Braeden & Evan to have a follow up / part two of our AI and direct booking discussion.
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Aidaptive
- Braeden Flaherty
- Evan Dolgow
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories. Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we take a deep into into Amy's mind, AI and the future of where we're headed in the STR/vacation rental industry. Part one of two!
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Amy (Mutual) Hinote
- VRM Intel
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we take a turn! Conrad sits down with Caroline and Angela, wives to Steve and Scott! We break down the history of their start in business, vacation rentals and home life.ย
Enjoy!
โญ๏ธ Links & Show Notes
- Scott Fasano
- Steve Schwab
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this special episode, we dive into the "other house" and break down the story of Casago Delmar Beach Vacations. How it got started, why it's a part of Casago and a lot more!
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Delmar Beach Vacations
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we chat with Alexa & David of Rent Responsibly on their role and the overall responsibility that professional managers have to regulations in the space.
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Rent Responsibly
- Alex Nota
- David Krauss
- Local Alliance Directory
- Keystone Episode
- Keystone Retreats
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories. Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we chat with Anurag Verma, Co-Founder at PriceLabs. We break down the start/origin of PriceLabs and how it has scaled, raised funding and become the #1 pricing software for the VRM industry.ย
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- PriceLabs
- Anurag Verma
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we welcome back Rebecca Lombardo and Steve Schwab for another update on the industry changes, updates and Unreasonable Hospitality.
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Steve Schwab
- Rebecca (Bredholt) Lombardo
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we chat about a newer concept - GPOs - group purchasing organizations and dig into how and why they work with Jeff.
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- HostGPO
- Keystone Retreats
- Jeff Iloulian
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we get to chat with two partners of Travel Advantage Network in Maine and Gulf Shores. Eric T. & Eric R. connect with us on what it's like to work with TAN and deliver amazing vacations to TAN travelers.ย
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Safer VRs
- Eric Thibodeaux
- Eric Rowles
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we recap the first 27~ episodes of The Art Of Hospitality and share how we're feeling about the progress and growth of the show and industry.
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
Special bonus release!ย
In this episode, we get to chat with a real partner of Travel Advantage Network in Florida, JD! JD has been working with TAN for some time, and has benefitted from sharing his inventory with the TAN network. Hear how JD has scaled and kept owners and his new guests happy.
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we welcome Madison (Madi) Rifkin, the CEO and founder of Mount. Madison shares with us her thoughts on "upsells", guest experience, her experience starting and scaling Mount and a lot more.ย
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Madison Rifkin
- Mount
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we dive into the long history behind "keyless" locks and Adam's experience with PointCentral connecting with Nate Wysk. Nate shares the "key questions" you should ask before installing any system into a vacation rental.
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- PointCentral
- Nate Wysk
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we dive into one of the most key parts of the guest experience: the clean. We chat with Durk Johnson and Sean Kemper on cleaning processes & chemicals, and the cleaning pros behind a professionally hosted stay.
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Durk Johnson
- Seabrook Land Company
- Sean Kemper
- ETI Solutions
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this special & unique episode, we try something completely new! Scott opens his email to ALL feedback from TAN customers, and Desirae M. was more than willing to share feedback...
Instead of letting an unhappy client stay unhappy, Scott replied (to Desirae's surprise) and what happens next is all about providing stellar service and hospitality.ย
Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we follow up Scott's solo show with one spotlighting the dynamic Adam Norko. We dive into Adam's "bounce around" years that span the armed forces, Carolinas, Northeast and find him today in the OBX working in the vacation rental industry. Enjoy!
โญ๏ธ Links & Show Notes
- Adam Norko
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we bring a new format to the fold: a solo show with Scott Fasano, joined by guest co-host Rebecca Lombardo. We do a deep dive into's Scotts background, his "accidental" entry into the vacation rental industry and how he thinks about growth and goals in 2023 and beyond.ย
โญ๏ธ Links & Show Notes
- Scott Fasano
- Rebecca Lombardo
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we dive into the transformative experience that Adam + Scott had at Keystone Retreats with Matt Landau. Matt shares his vision for the future of small and focused in-person events and how we need to evolve as an industry into 2023 and beyond.
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- VRMB
- Keystone Retreats
- Matt Landau
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
In this episode, we bring back for the second time... Steve Schwab from Casago! We cover "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara and how this book can be used to inform and build the best experience for guests of any vacation rental or short-term rental brand.ย
โญ๏ธ Links & Show Notes
- Adam Norko
- Scott Fasano
- Steve Schwab
- Book: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
๐ Connect With Travel Advantage Network
- RevBoost Collective
- Partner With TAN
๐ About Travel Advantage Network
TRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients.ย TAN clients purchase travel weeks in bulk so they vacation at discounted rates and secure endless opportunities to create lasting vacation memories.ย Since 1992, TAN clients have taken well over 750,000 worry-free vacations throughout the U.S., Mexico, the Caribbean, Central America and Europe.
