Flip Flops & People Ops: Recent Episodes
Christie Hoffman
Hosted by Christie Hoffman, Flip Flops & People Ops is the show that teaches you how to build a better culture by putting your employees first! This podcast breaks down proven strategies and summarizes easy takeaways for organizations of any size to start making their employees feel more engaged, empowered, and connected.
Hey everyone, In today's episode, I'm giving you a major update...
I will no longer be working at Workleap!
I'll be leaving Flip Flops and People Ops in the hands of the Workleap team, but I wanted to take this chance to thank everyone who has made this podcast what it is today ❤️
I've thoroughly enjoyed my time as the host of Flip Flops and People Ops and hope for the best for all my colleagues I'll be leaving.
Thanks to you guys once again for all of your support, kind messages and engagement!
Feel free to reach out to me through my LinkedIn below 👇
Follow Christie Hoffman (Host) on Linkedin, TikTok, and Instagram, and don't forget to subscribe to the show for the latest content!
Hey everyone! Ever found yourself eagerly splurging on a shiny new tool, only to watch it crash and burn? The rollout was a disaster, you're left with a gaping hole in your wallet, and worst of all, nobody seems to give a darn about the tool, rendering it useless. But fear not! Tune into today's episode to find out how to PROPERLY shop for AND assess HR Tech.
Key Topics:
- Why you SHOULD survey employees and people managers to find problem statements
- Turning problem statements into a shopping list of features
- How to avoid time-wasting demos
- When to walk away from a tool that isn't fitting your needs
- What to do if you pick the wrong tool
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P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
Welcome to today's episode! I'll be diving into a common mistake made when bringing on a new team member. We've all experienced the disruption that comes with integrating a new hire, even when their skills align with expectations. But what often gets overlooked is the impact on team dynamics. In my view, the key to avoiding this disruption is straightforward: inclusion.
However, there's much more to this concept than meets the eye, particularly when it comes to fostering employee engagement. Join me as we explore the importance of inclusion in creating cohesive and productive teams.
Key points:
- Talk to the team BEFORE hiring a new member
- The major pitfalls in most hiring processes
- How asking the team can save your company money!
Resources Mentioned:
- Open-ended questions for hard and soft skills: https://docs.google.com/document/d/1VTBA3hq929hNcRJ9JKInAGGRDypcmn-KFVfSXRKOkKo/edit?usp=sharing
Follow Christie Hoffman (Host) on Linkedin, TikTok, and Instagram, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
Hey everyone! In today's episode, we discuss the mutually beneficial alliance of HR and IT! These two departments often share a lot in common in terms of workplace habits and struggles, as well as similar day-to-day tasks. But for some reason, there's still a big disconnect between these departments in most companies, and that DOESN'T have to be the case!
Join me as I cover the benefits of teaming up with the IT department to maximize employee engagement!
Key points:
- The things HR and IT have in common
- HR and IT should be helping each other!
- IT can help to solve disengagement
Resources:
- https://workleap.com/
- Bigger Better Bolder Podcast with Shaun Bourque: https://podcasts.apple.com/ca/podcast/bigger-better-bolder-it-podcast/id1705083039
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P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
Hey everyone! In today's episode, we're diving deep into a crucial topic that's often clouded by HR buzzwords: understanding the differences between Employee Satisfaction, Employee Experience, and Employee Engagement.
Why is this important? Knowing these distinctions is key to solving the disengagement puzzle in the workplace.
This episode is a must-listen for anyone looking to gain respect from CEOs, improve employee relations, and finally end those sleepless nights worrying about your engagement strategy. Remember, understanding these concepts is not just about improving numbers; it's about genuinely improving the lives of your employees and, in turn, the success of your business!
Key Points:
- Definitions: Satisfaction vs Engagement
- Common misconceptions (Being satisfied but not engaged, or vice versa — being engaged but not satisfied).
- Why do we overfocus on satisfaction and how can we balance this with enhancing the employee experience?
- How do you correct someone who misuses a term when talking about what YOU'RE doing?
- Why you're not crazy.
Resources mentioned:
- LinkedIn Post: https://www.linkedin.com/posts/christiehoffman
Follow Christie Hoffman (Host) on Linkedin, TikTok, and Instagram, and don’t forget to subscribe to the show for the latest content!
Pingboard has been acquired by Workleap! 🎉 This isn't just big news for me – it's huge for YOU too! Say hello to a more comprehensive, more dynamic platform that's all about revolutionizing your employee experience!
I'm bursting with excitement to share this game-changing update with you. While I'm currently navigating the exhilarating process of onboarding and immersing myself in the awesomeness of my new team, I promise I'll be back behind the mic before you know it!
In the meantime, let's take a little trip back to move forward. 🚀 Join me on this journey as we gear up for an absolutely epic year ahead, filled to the brim with insightful content that's tailor-made to empower YOU in the world of HR and People Ops. Together, we're about to embark on something truly extraordinary – so buckle up, because the adventure is just beginning! 🌈✨
Stay tuned for more updates, and remember, the best is yet to come! 💫
Key topics:
- I'm onboarding as a new employee, how meta!
- This new company Workleap is LEGIT...
- Pingboard is not dead, just absorbed
- HR is evolving fast -exciting to see new tech being developed
Resources mentioned:
- Join my community, the Engagement Academy!: https://www.linkedin.com/groups/14306857/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we spoke about how HR and People Ops are often mistakenly mislabeled as a business cost center. This simply means, “You cost us money, you don’t bring in money.”
But hold up – let's dive deeper, shall we?
Sure, sales, marketing, and engineering get all the glory for their direct link to revenue. Closing deals, engaging customers, running those flashy marketing campaigns—yeah, they're the stars. But, don't overlook the unsung heroes!
This episode explains why HR is the Ultimate profit center, and how to reframe to your CEO how to buy into this thinking!
HR's got a pivotal role in staffing, motivating, and keeping those superstar teams thriving. And guess what? Investing in HR isn't just a feel-good move—it's a money-maker! Picture this: tools for an epic employee experience, top-notch coaching for managers, educational events, and savvy consultants. That's the secret sauce to a company's financial triumph. So, join us as we unravel the power of investing in HR—because trust me, it's a game-changer!
Key topics:
- Invest in a training manager and train your managers!
- How maintaining HR provides additional profit
- How to get your manager to value HR
- Why is HR so important to the company culture and growth
Resources mentioned:
- HR post on LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:7137867382345134080/
- The no. 1 way to drive engagement!: https://youtu.be/p6Dq-HziBAQ?feature=sharedhttps://youtu.be/p6Dq-HziBAQ?feature=shared
- Confronting CEO objections to surveys: https://youtu.be/ucbUi75E4wg?feature=shared
- How to deal with question overload: https://youtu.be/Kj7z0rIsOX4?feature=shared
- Survey Strategy basics: https://youtu.be/h0UcEVvasCg?feature=shared
Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we talked about how neglecting your company's culture could seriously mess with its long-term success and, hold onto your seat, even affect the bottom line! But fear not, Zein dropped some easily actionable strategies to make sure your company's philosophy and culture always take the spotlight, securing that long-term success we're all after.
Seriously, this episode is a goldmine for anyone wanting to keep their business on the up and up. Zein's strategies are like a secret weapon to shield your company's values and culture, ensuring they stay the beating heart of your success story.
Because when you do, magic happens! Employees are happier, the company thrives, and success becomes a given. You won't want to miss out on these insider tips – they're a total game-changer!
Key Topics:
- The importance of establishing culture early on
- Why does your workplace culture matter?
- Solutions to poor culture habits and ways to change broken workplace culture
- Your values should align with your employees' values
Resources mentioned:
- https://www.systemsofharmony.com/
- Radical Candor - https://www.amazon.co.uk/Radical-Candor-What-Want-Saying/dp/1509845356
- Fierce conversations - https://www.amazon.co.uk/Fierce-Conversations-Achieving-success-conversation/dp/0349417369
- Zein's LinkedIn - https://www.linkedin.com/in/zeinnemri/
Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, the incredible JRuss and I, unravel the power of appreciation in shaping workplace culture, especially in our remote landscape! We unpack practical strategies and unveil real-life success stories showcasing the impact of acknowledging and rewarding employees. Discover how these simple acts elevate morale, ignite motivation, and weave a stronger, more cohesive team fabric.
Together, we emphasize the pivotal role of training in fostering meaningful recognition and explore how technology turbocharges this process. Tune in to unearth the secrets behind nurturing a culture of appreciation and connection. Learn how this drives not just engagement but also unwavering employee loyalty. Get ready to revitalize your workplace with the insights from this episode!
Key topics:
- The importance of recognition in companies
- Why is recognition effective and how can I use it in my team?
- The importance of making recognition to colleagues relevant AND timely
- How does this contribute to overall growth?
Resources mentioned:
- The Five Love Languages: https://www.amazon.co.uk/Five-Love-Languages-Secret-Lasts/dp/0802473156
- J Russ' LinkedIn: https://www.linkedin.com/in/j-russ/
- Asking for more budget: https://youtu.be/EHObnFWU78k?feature=shared
- Mission Vs Vision Vs Value: https://youtu.be/ok9uRFszgHc?feature=shared
- How to hire for a culture fit: https://youtu.be/Nb8y9oxJEJA?feature=shared
- Join my community, the Engagement Academy! https://www.linkedin.com/groups/14306857/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, Tom and I spoke about how our habits at work affect the quality of our work and how effectively we can do it. People like to stick to habits and systems to make them feel safe and help guide them throughout their day, that SHOULD NOT be different in the workplace, but sometimes we don't have the incentives or facilities in place to enforce good habits consistently. We thought about how making 1 small change at a time (as cliche as it sounds) could lead to a wealth of positive change!
Key topics:
- You don't want to train cats to bark!
- What is the threshold for waiting for improvement?
- Avoiding bias in workplace tension
- Real-life examples
Resources mentioned:
- 16 Personalities website: https://www.16personalities.com/
- Hogan personality test: https://www.hoganassessments.com/
- Atomic Habits book: https://jamesclear.com/atomic-habits
- Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I delve into the AI revolution that has sparked endless discussions this year – and for all the right reasons! If you're feeling bogged down by the buzz but haven't yet harnessed the remarkable potential within your dynamic HR/PeopleOps role, now is your moment!
Imagine having a dependable virtual assistant at your fingertips, flawlessly executing tasks without a single typo, armed with the expertise to streamline those less glamorous facets of your day-to-day.
Discover how to automate annoying repetitive tasks, write better policies, craft more compelling internal comms, draft stronger job descriptions, identify potential root causes of disengagement, and even respond to your occasionally grumpy, revenue-obsessed CEO with professionalism and poise!
Key topics:
- Squashing your reasons not to try
- Tools available to try
- The 4 times to use AI
- Real-life examples
Resources mentioned:
- Daan Van Rossum: https://www.linkedin.com/in/daanvanrossum/
- Surveys Webinar: https://www.youtube.com/watch?v=qYLetFXbflI
- Linkedin Live AI for HR Replay: https://www.linkedin.com/events/aiforhr-peopleops7115732353670422528/comments/
- AI for HR Cheat Sheet: https://d.pr/i/rIFVxn
- (friends, if this link ever doesn't work, you can access the cheat sheet in the community listed just below!)
- Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I discuss how while exit interviews are common, STAY interviews are the proactive step that can help you retain your top talent and maintain a happy, productive workforce! I'll explain why conducting stay interviews is essential to driving engagement and provide you with practical tips on how to handle them in a way that won't spook your employees.
Learn the why, when, and how of stay interviews, helping you build stronger connections with your employees and ensuring they remain engaged and committed to your organization's success!
Topics Discussed:
- What's a STAY interview?
- How to pick which employees to talk to
- How to structure the interview
- Why this helps you drive engagement
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
Today, we're going to explore a fundamental skill every HR/People Ops / Culture leader must master - REGULARLY surveying your employees (to create a feedback loop)! In this episode, I'll guide you through three essential survey formats: eNPS (Employee Net Promoter Score), Pulse Surveys, and Engagement Surveys...
- eNPS (Employee Net Promoter Score): eNPS is like the "temperature gauge" or benchmark of your organization's morale. I'll explain when to send it, what questions to ask, and how to interpret the results.
- Pulse Surveys: Pulse surveys are your real-time connection to your employees' feelings and experiences. Please find out more specific details to double-check potential solutions for your EX before you spend all the time and energy doing it.
- Engagement Surveys: Engagement surveys go deep. They help you understand the intricate nuances of your organization's culture and the factors influencing employee engagement. Learn when to conduct them, what questions to include, and how to use the data for strategic decision-making.
But here's the challenge - as an HR leader, you've got a million things on your plate! How do you manage the survey process without losing your mind? I've got you covered with practical tips and tools to streamline the survey process, so it doesn't become just another chore. Remember, mastering the art of employee surveys is NOT OPTIONAL; it's the foundation for driving engagement at all levels of your organization. Join us in this episode as we empower you with the knowledge and strategies to create a culture of feedback and continuous improvement within your company.
Topics Discussed:
- The 3 survey format types
- What questions to ask in your surveys
- Survey cadence
- The art of a feedback loop
Resources mentioned:
- LinkedIn Live - https://www.linkedin.com/posts/christiehoffman_employeeengagement-employeeexperience-hr-activity-7095084191100403712-D2DE?
- Christie's Engagement Academy: https://www.linkedin.com/groups/14306857/
- Employee hierarchy of needs ep: https://youtu.be/wEveR_FuWDs?feature=sharedG
- Gallups 12 questions: https://www.gallup.com/q12/?campaignid=18945816141&adgroupid=143633586477&adid=635680356860&gclid=CjwKCAjw1t2pBhAFEiwA_-A-NElZEFScFDahUh6fb5njJ0fKmdlPKgu0SGNnrhXuK36XRO8I06aRqRoCcokQAvD_BwE
- The art of the proper 1 on 1 link
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P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I ask you have you ever noticed how there are countless articles online like, "8 Ways to Boost Engagement"? Yet they consistently overlook the single most effective approach that applies universally, regardless of an organization's size, industry, or revenue.
The best part? It's surprisingly straightforward, and you can start implementing it today. Tune in to discover how you can create a more engaged tomorrow!
Topics discussed
- GIVE THEM (the employee experience) CAKE!
- You are Hoping for negative feedback
- Why send surveys?
- Join the engagement academy for more help and support!
Resources mentioned
- Christie's Engagement Academy
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, Erica and I are diving deep into the pivotal topic of company inclusivity and how it impacts workforce engagement. So, picture this: not everyone is gung-ho about hanging out AFTER work, and that's totally okay. We're going to chat about why it's crucial not to forget about this, and why it can be a big deal if we do.
Join us for some super interesting insights from Erica Rooney. She really knows how to create inclusive experiences, whether it's face-to-face or virtual, that bring people together and help bridge those gaps among team members. Today's enlightening conversation dives deep into that, so DON'T miss it! 😄
Topics discussed:
- What is an "inclusive company"?
- The old ways of engagement DON'T WORK ANYMORE!
- What do "inclusive company events" have to think about?
- You can't do everything alone!
Resources mentioned:
- Erica's LinkedIn
- Christie's Engagement Academy
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I was in the middle of recording this episode when I remembered that me, and Daan already had a brilliant interview on this topic! So I decided to show you the conversation in which Daan and I discussed what a people-first company is and isn't, and why it's the key to revenue, productivity, and a more engaged workforce! Plus the importance of managers because ohhhh no-no... you CAN'T drive engagement alone!
Topics discussed
- What is a people-first company
- What is a people-first company
- Why should you put people first, not profits?
- Don't let your managers work!
- Your managers should spend their time managing people
Resources mentioned
- Employee hierarchy of needs: https://www.youtube.com/watch?v=wEveR_FuWDs
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we will explore what it means to be a people-first company and what are some easy and effective ways to infuse your company's DNA into your interview process. We'll dive into strategies that assess skills and experience and reveal whether a candidate's heart and spirit align with the beating pulse of your organization!
Imagine a hiring process where resumes and checkboxes take a backseat, and instead, candidates are drawn to your organization like moths to a flame. This paradigm shift redefines the hiring landscape, emphasizing authenticity and cultural alignment. It's about inviting individuals to become not just employees, but enthusiastic participants in a shared mission!
In this new era of hiring, your company's values, beliefs, and practices become a beacon, attracting those who genuinely resonate with your purpose. The result? A workforce that is not just skilled but passionately committed, energized by the authenticity they encounter from the very FIRST INTERACTION.
Topics discussed
- Why we've been overthinking "culture fit"
- What questions to ask in interviews to see if someone is a "culture fit"
- The magic number of interviews
- How to hire fast, with confidence
Resources mentioned
- Open-ended questions for interviews; https://docs.google.com/document/d/1VTBA3hq929hNcRJ9JKInAGGRDypcmn-KFVfSXRKOkKo/edit?usp=sharing
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In many episodes, I mention my favorite manager at the company I was by far the most engaged. We talk about his leadership style and why our team did so well under his management, as well as his bumpy start as a manager and how he learned to let go of trying to control everything — so much so that his teams thrived past what any of us ever imagined.
Topics Discussed
- What it was like working with Matt
- TRAIN YOUR MANAGERS TO COACH PEOPLE!
- The necessity of managerial training
- What are the important things managers need to know
- The importance of the employee-manager dynamic
Resources mentioned
- Proof that Experience Drives Engagement (A True Tale of Two EX's w/ Christie Hoffman): Click to watch the video
- Managerial Success: The Vital Role of On-Going Training and Strategies to Resolve Resistance: Click to watch the video
- Patrick Lencioni Books: Link to the book
- Radical Candor by Scott Kim: Link for the book
- 101 Tough Conversations to Have by Paul Falcone: Link for the book
- Playing to Win by A.G. Lafley: Link for the book
- Bad Blood by John Carreyrou: Link for the book
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we talk about the 5 common mistakes I hear over and over again on repeat when talking to folks trying to drive engagement.
I have learned you will NOT drive engagement by:
Throwing parties! Hosting a book club. Celebrating silly hat day/cat day! Hosting an all-hands meeting without asking how it went. Gifting without asking employees what they like
Listen. These efforts take a lot of work on your part—and will fall flat when your employee experience is very broken. You CAN implement these nice-to-haves, once you've proven to your people that you care about how the work gets done, optimizing outdated or manual processes, workshopping managers to lead up happy teams, and ensuring your all-hands isn't an expensive waste of company time and money.
You can throw your parties and host your clubs once you've built trust with your people that you care about their actual DAILY workplace experience.
Topics discussed
- Why employees don't participate in your best ideas
- Why employees seem like they don't want to be at all company functions
- How to get employees and the CEO to buy in
- Book clubs don't work, unless...
- Company parties are like family get-togethers
Resources Mentioned
- The Art of All Hands: Click to watch the video
- Experience Vs Engagement: Click to watch the video
- End Meeting Hell: Click to watch the video
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we talk about why messaging apps (Slack, Teams, etc.) are likely making your people NUTS. and having a substantial negative impact on productivity. But because we're all so used to it, we don't even realize how ridiculous it is.
Burnout will never go away if people feel they can't finish their work. Re-train your people on this fixable, repetitive, daily part of the employee experience!
Topics Discussed:
-
35% of people report being interrupted 100 times a day!
-
How to find out if your people are struggling with being interrupted
-
Re-Training Managers
-
Workshopping the company and positioning it as a people-first training
Resources mentioned:
- The Modern Work Crisis: https://almanac.io/modern-work-method/the-modern-work-crisis
- Almanac's website: https://almanac.io/
- The episode with Allan: https://youtu.be/DhpZz3N3M4A
ChatGPT prompt: "Can you help me write an email to tell my CEO that one on ones are key to employee engagement please?" Put something like that into the text prompt for the response!
https://chat.openai.com/
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we speak about how a lot of you lately say your relationship with the CEO is what gets in the way. My question back to empower and push you in the right direction is... what have you done to work on the relationship? I know there's a power imbalance, but in reality, they're waiting and wanting a person they can trust who can get a handle on disengagement. You can do small things to prove value and gain their trust so you can do what you were hired to do!
Topics discussed:
- Why do a lot of CEOs struggle to connect with their People leader
- What you can do to foster a closer relationship
- Why you can't drive engagement alone
- Using AI to communicate with your CEO
Resources:
- Employee Hierarchy of Needs: Click here for YouTube Video
- Asking for budget: Click here for YouTube video
- Disrupt HR speech: Click here for YouTube Video
Here was that blurb from chatGPT if your CEO is missing your 1:1s. I kept it big, make it your own!!
I wanted to take a moment to discuss an important matter regarding our regular 1:1 meetings. I believe it would greatly benefit both of us to prioritize these sessions to discuss workplace engagement and explore potential improvements to our organizational culture.
First and foremost, I appreciate the time and attention you dedicate to our 1:1 meetings. These sessions have proven to be invaluable for exchanging ideas, receiving feedback, and aligning our goals. I have found our conversations to be incredibly valuable in fostering a positive work environment, and I would like to continue this collaborative dialogue moving forward.
However, I must express my concern regarding the cancellation of our last 1:1 meeting. While I understand that unforeseen circumstances may arise, I couldn't help but feel a sense of disappointment. The regular 1:1 meetings serve as an opportunity for me to share my thoughts on improving our workplace culture and engagement. I believe that addressing these matters proactively can lead to a more productive and satisfying work environment for everyone.
Given the importance of workplace engagement and our collective responsibility to create a positive culture, I kindly request that we reinstate our regular 1:1 meetings. I am eager to discuss my observations and thoughts on how we can diagnose and improve our workplace culture effectively. These conversations can help us identify areas of strength, address potential challenges, and collectively foster an environment that encourages the best in our team members.
I assure you that I intend to contribute constructively and offer meaningful insights during our 1:1 meetings. I value your leadership and appreciate the opportunities you provide for open dialogue. By reinstating our regular meetings, we can ensure that we stay aligned and work together toward enhancing our workplace engagement.
Thank you for considering my request. I look forward to the opportunity to continue our discussions and collaborate on strengthening our organizational culture.
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I finally got a chance to speak with Acey Holmes, the founder of Playful Work Design. A company that helps you gain insight into your teams and leaders, identify potential areas of change, develop goals to meet key metrics, and recommend scientific playful strategies for driving engagement. We discuss the importance of integrating playfulness into the work environment, and why play in the workplace is not only beneficial but NECESSARY! We spoke about how play can be useful in boosting morale and productivity as well as much more! why play in the workplace is not only beneficial but vital!
Topics discussed:
- Why play at work isn't a bad thing
- What is play at work and what isn't it?
- Play vs Fun, what's the difference?
- Data to help show you why play is useful
- Ways to introduce play at work
Resources mentioned:
- Bees playing: Click here to watch the YouTube video
- Acey's website www.playfulworkdesign.com
- Personal play identities - Click here to read the article
- Fierce conversations; Click here to watch the YouTube video
- Acey's disrupt HR talk; Click here to watch the video
- Connect with Acey on LinkedIn: linkedin.com/in/aceym
- Book: Creativity, Inc.: https://www.amazon.co.uk/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0593070097
- Book: Joy, inc.:https://www.amazon.co.uk/Joy-Inc-Built-Workplace-People/dp/1591847125
- Asking for more budget episode: Click here to watch the YouTube video
- Mission vs vision vs Values episode: https://Click here to watch the YouTube video
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we discuss how engagement initiatives need an adequate budget allocation to support tools, coaches, consultants, and experts like any other department. Don't let the misconception of achieving engagement without investment hinder your progress. Advocate for the necessary resources to accelerate your efforts and deliver a better employee experience. Stay tuned for future episodes as we explore strategies for maximizing employee engagement and organizational success!
Topics discussed:
- Asking for Budget
- Engagement and its direct impact on long-term success
- The importance of seeking to understand before being understood
- Figuring out what your budget should be
- The value of investing in our people and their experience in our organization
Resources:
- Mission vs Vision vs Values Episode - Click here to watch the Youtube video
- Employee Hierarchy of Needs: Click here to watch the Youtube video
- Fierce conversations episode; Click here to watch the Youtube video
- Employee Engagement Survey Workshop: Click here to take the Survey
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we discuss how managers play a critical role in shaping the employee experience and driving organizational success. We tackle the challenge of unengaged managers and the detrimental effects they can have on your team.
We consider the importance of establishing a CLEAR management philosophy and holding managers accountable to it. Join us as we delve into the far-reaching repercussions of disengaged managers and the importance of cultivating a unified and positive manager-to-employee relationship!
Topics discussed:
- Cameo from my brother "the soft-skill king" 👑
- Why ALL managers need on-training of any level of experience (Empowering All Managers: Why Training Matters, No Exceptions!)
- Unveiling the Importance of Managerial Training
- What to do if they STILL don't buy-in
- You can't keep your brilliant jerks!
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we explore the pitfalls of traditional performance reviews and propose a fresh new perspective! Casting aside the mundane, conventional performance evaluations wield unexpected ramifications, spanning from employee distress to undue managerial time constraints. Let's reinvent feedback by integrating real-time insights into routine 1:1 appointments. The result? A vibrant, empowering environment where productivity soars and talents flourish!
Topics discussed:
- Performance review data - proves it's not a good use of time and lowers engagement
- How to give better feedback
- Managers who give effective feedback, have soft skills
- Managers can drive engagement by giving more timely feedback
Resources mentioned:
- Annual Performance Reviews Don't Work Study: Click here to read
- Webinar: Giving performance-based feedback: Click here to watch the video
- Managers need soft skills: Click here to watch the video
- Perfect 1:1 Agenda for giving feedback: Click here to read
- Icebreakers: Click here to read
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, we discuss how the way we work is broken and how it's time to take action if we ever have the hope of driving engagement! Adam Nathan came on the show to explore the negative impacts of outdated practices, such as excessive meetings, lack of autonomy, and the pressure to be constantly available.
He and I reflect on the critical importance of acknowledging the modern work crisis and implementing the principles outlined in "The Modern Work Crisis" and "Modern Work Principles"(that he helped to write). By reevaluating our work methodologies, we can create a more productive, fulfilling, and sustainable work environment for both employees and organizations.
Stay tuned for future episodes as we continue to explore the ever-evolving world of work!
Topics discussed:
- The disconnect between outdated practices and employee expectations
- Negative impacts of a lack of autonomy, and constant availability
- Urgent need to address the modern work crisis for productivity and employee well-being
- 12 Guiding principles to enhance work practices and foster productivity
- Emphasizing autonomy, transparency, and flexibility in the workplace
Resources mentioned:
- The Modern Work Crisis: Click here to read the article
- 12 Modern Work Principles: Click here to read the article
- Employee Hierarchy of Needs: Click here to watch the YouTube Video
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I discuss the difficulty of managing your ridiculous workload, ON TOP OF driving engagement. How do you keep the business running while also trying to change your culture for the better? Finish your projects before starting new ones 👀 Tune in for a step-by-step of exactly how to do that!
Topics discussed:
- The Tale of the Tree in my front yard
- How to quiet your ego when your boss has opinions about you're how getting work done
- How to stay focused on your end goals
- How to say no to new things before the existing ones are finished
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I talk about why the CEO shouldn't be gatekeeping your ability to send surveys. You need autonomy to deploying employee surveys and create an on-going feedback loop, because we're never done driving engagement!
I also discuss how to have a positive discussion with your CEO to reposition surveys as a driver to thwt athey care about - REVENUE. You get there, by prioritizing the Employe experience.
Building trust and gaining autonomy in your role as a HR/People/Culture leader requires effective communication, demonstrating value, and building trust by showing the undeniable benefits of employee feedback. Grab a pen, take notes, and ENJOY!
Topics discussed:
- What to do if you're told you can't send surveys
- How to have a non-combative discussion with your CEO
- Explaining the Employee Hierarchy of Needs
- Present data, show your value and expertise
- How to start small and gain trust
Resources mentioned:
- 3 Types of Survey Formats: Click here for YouTube Video
- Engagement Survey Workshop: Click here for YouTube Video
- Survey Fatigue is NOT REAL: Click here for YouTube Video
- Having Difficult Discussions: Click here for YouTube Video
- Running a Better all-Hands: Click here for YouTube Video
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
P.S If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
In today's episode, I took a different approach and answered a listener's burning question, which in short was "How do you diagnose a current company culture?". Culture plays such a huge part in the company's success but isn't spoken about enough, so I'm glad I had the chance to get into it today! Grab your nearest notepad, pen, and CEO, and tune in to hear the "how to's" and "this is why's" of company culture.
Topics discussed:
- Can a culture evolve?
- What even is company culture?
- How to understand if your culture is changing (and if it's a good or a bad thing)
- Toxic culture comes from the top
- The Crockpot of Culture
Resources mentioned:
- Watch this podcast on YouTube
- Google's 4 by 4 interview rule and stats
- The Mission vs Vision vs Values episode
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content.
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this shorter episode!
In this episode, we dive into how your mission, vision, and values are supposed to serve as the bedrock of your organizations identity, future trajectory, and framework for employees to make decisions. We also explore why it is crucial for employees to align with and embrace these foundational elements, as their collective buy-in drives engagement and propels the organization forward!
Topics discussed:
- Giving my silent co-host a name
- What really is the difference between the three?
- Mission vs. Vision
- How to find out if employees know your values
- How to figure out which values employees care about (and don't) how to optimize your values
- How to make sure everyone knows and gets your mission, vision, values
Resources mentioned:
- Watch this podcast on YouTube
- The Employee Hierarchy of Needs episode
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content.
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this shorter episode!
Survey Fatigue happens in companies WITHOUT a survey strategy. First, you need a CEO who gets the people-first concept, then you can send surveys with a problem you're trying to figure out, get feedback, make changes, get more feedback, rinse and repeat. Employees won't mind taking surveys when they know someone takes them seriously. The hardest part is being strong enough to not take things personally!
Topics discussed:
- Company culture and surveys
- Helping your CEO "get it"
- How to create a feedback loop
- How to position everything as a win and an opportunity to do better
- Handling negative feedback from surveys
Resources mentioned:
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content.
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this shorter episode!
In this episode, we dive into the biggest, most dreaded time-waster at every company: Meetings. Without basic meeting etiquette principles in place, I guarantee your employees are suffering and it's affecting engagement.
There are staggering costs (approx $37 billion!) associated with ineffective meetings and how they contribute to employee disengagement. I explore the common pitfalls of meetings that lack proper preparation, agendas, and clear outcomes, leaving participants feeling as though their valuable time has been wasted.
Discover how simple changes can turn meetings into meaningful and impactful interactions, allowing participants to accomplish more while feeling energized and valued!
Topics discussed:
- My weird co-host that doesn't speak
- Why meetings make us unproductive
- What good meeting etiquette looks like
- How to see if your employees "get" this new way of working
- Asynchronous > Synchronous meetings
- The perfect meeting structure
Resources mentioned:
- Dealing with Employee interruptions episode
- The Modern Workplace Method
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content.
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
What will work look like 5 years from now? Will we all be 100% virtual? Will all of our meetings be Asynchronous? Will we get any human interaction??
The future of work may seem scary, but it's not as bad as it may seem! Join Scott and me on today's episode, where we discuss the future of work and best practices that we're implementing to better our present and prepare for our future.
Topics discussed:
- Hybrid returns to office
- Losing trust within the organization from a return to office
- Virtually optimizing the employee experience
- Building a culture where you can say NO to meetings!
- Asynchronous vs synchronous meetings
- Gaining trust back with your team and getting better survey results
- Tactics to get your team to build connections with one another remotely
Resources mentioned:
- Scott's website
- Scott's LinkedIn
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content.
P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!
From working in my wedding dress before walking down the aisle, to choosing work over family, today's episode has it all! In today's episode, I tell my true story of how my early career shaped my appreciation for my very first "good" employee experience I ever had. I'm applying it to you, to explain why driving engagement is all about effort, not perfection.
Topics discussed:
- Employee Experience is an input, Employee Engagement is the output
- How meeting the very basic needs of employees is important (and possible!) at any sized company
- Toxic work stories
- Engagement is possible no matter your team size, bandwidth or budget
- Revenue first vs. people first companies (which are you?)
- Dealing with a merger and acquisition
Resources mentioned:
- Employee Hierarchy of Needs episode
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
In this episode, we delve into the topic of All Hands meetings (also called "Town Hall"s), explore common mistakes people make when running them and my recipe for the proper All Hands format!
All Hands meetings are a critical component of any organization's communication strategy, they provide a platform for leaders to address the entire company and share updates, insights, and visions for the future. However, not all All Hands meetings are created equal, and the difference between a productive and a lackluster gathering can be significant.
Topics discussed:
- Common mistakes and how to avoid them
- How to format the All Hands session
- Increasing engagement in the session
- Who should and shouldn't speak
- How to learn if employees are getting value from the company's most expensive meeting (all of your salaries for an hour!)
Resources mentioned:
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
You already have a lot on your plate...You're expected to turn your company culture into a great place to work, manage multiple parts of the business, and still somehow find time to answer endless employee questions.
It can feel like you're drowning in a sea of interruptions, but I have some tips to help you stay afloat! Listen to this episode to hear some easy ways to re-train your employees to seek out their own answers. By the end of this episode, you'll be able to manage the volume of employee questions more effectively and regain control of your time and sanity! You're welcome ;)
Topics discussed:
- Revisit your onboarding!
- How to stop playing question whack-a-mole
- Is it time for an intranet or a wiki?
- Tips for building a companywide intranet
- Setting boundaries without employees realizing it
Resources mentioned:
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content!
Bad onboarding is like being thrown into a group of people doing the same dance together and not knowing the dance. That's not fun! Onboarding is the critical moment when the employee is deciding if they made the right decision or not. It's supposed to ease them into their new position and train them on how to do the 'dance' that everyone else is doing.
Find out in this episode what a good onboarding process looks like and how you can improve yours!
Topics discussed:
- Onboarding is like being in the middle of a flash dance and not knowing the moves
- Onboarding is like the end part of a honeymoon ("Uh oh. Did I make a mistake?)
- Fixing your onboarding process is a marathon not a sprint, you won't fix it in one day
- Yes, onboarding is big. But you'll never get 2 uninterrupted weeks to fix it the way you wish you could.
Resources mentioned:
- Onboarding Stats https://bit.ly/43yi3lS
- Employee Hierarchy of Needs episode https://youtu.be/wEveR_FuWDs
- New hire survey episode https://bit.ly/3GJ74fA
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Christie WIlliams and I read a book together! Fierce Conversations by Susan Scott is a must-read if you want to drive productivity, and engagement and level up the way everyone communicates at your company.
A fierce conversation is about provoking learning, sitting next to someone side by side, and jointly interrogating reality. The goal is to expand the conversation rather than narrow it questions are much more effective than answers in provoking learning.
We detail what a fierce conversation is and use some examples of how to apply it in the corporate setting.
Topics discussed:
- The 7 Key Pricnciples of a fierce conversation
- Using fierce conversations in HR
- Having a fierce conversation (roleplay)
- The power of silence
Resources mentioned:
- Fierce Conversations - Book
- Christie Williams' Linkedin
- Watch this podcast on YouTube
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Too many employee benefits aren't even that beneficial! Kayla and I discuss the importance of offering useful benefits to your employees and how to get more creative about picking benefits that help them live their whole life better, not just their work life!
Topics discussed:
* Why employees don't use your benefits (they don't remember what they are)
* How to find out what your employees think is missing from your current benefits package
* How to convince your CEO a travel perk or other creative benefits are NOT silly
* People-first companies can live up to their promise through the personalization of the benefits offered
* A Love Letter from Millenials to GenZ (we tried, we love you)
* Psychological safety in companies and on teams
* Did we forget what engagement even means?
Resources mentioned:
* Employee Surveys Webinar Workshop
* Rockstars vs Superstars episode
* Beating Burnout at Work - Book
* Measure What Matters - Book
* Connect with Kayla on Linkedin
* Connect with Kayla on Instagram
Watch this episode on Youtube
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
A return back to work is a BIG change. Not many companies get it right! This episode helps you navigate the decision and conversation with your CEO and do your part of the partnership, which is to help them think the decision through from a people-first lens. What could go wrong? What effect would this have on employees? Are we prepared for this?
Studies to show your CEO:
- 64% of employees would quit if asked to return
- Remote-work-persisting-trending-permanent
Topics discussed:
- How to speak to your CEO (verbal sparring)
- Harnessing your influence over the CEO (with references!)
- Thought exercises for returning to work - is this a good idea?
- The value of AMAs (Ask Me Anything)
- Communicating the change with the team
- Monitoring employee feelings through the transition
- Asking for more headcount for YOU to do this well
Resources mentioned:
- Tips for sending engagement surveys
- Employee Hierarchy of Needs podcast episode
- Soft skills podcast episode ft. Scott Asai)
- Radical candor (book)
- Fierce Conversations (book)
- HR vs People Ops podcast episode
- Watch this podcast on YouTube
Watch this episode on Youtube
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
A return back to work is a BIG change. Not many companies get it right! This episode helps you navigate the decision and conversation with your CEO and do your part of the partnership, which is to help them think the decision through from a people-first lens. What could go wrong? What effect would this have on employees? Are we prepared for this?
Studies to show your CEO:
- 64% of employees would quit if asked to return
- Remote-work-persisting-trending-permanent
Topics discussed:
- How to speak to your CEO (verbal sparring)
- Harnessing your influence over the CEO (with references!)
- Thought exercises for returning to work - is this a good idea?
- The value of AMAs (Ask Me Anything)
- Communicating the change with the team
- Monitoring employee feelings through the transition
- Asking for more headcount for YOU to do this well
Resources mentioned:
- Tips for sending engagement surveys
- Employee Hierarchy of Needs podcast episode
- Soft skills podcast episode ft. Scott Asai)
- Radical candor (book)
- Fierce Conversations (book)
- HR vs People Ops podcast episode
- Watch this podcast on YouTube
Watch this episode on Youtube
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
This week's episode is about how it's inevitable to make mistakes during a layoff (so don't beat yourself up!). They move fast and a lot of people are affected, all employees want to see is an emotionally available leadership team and a place to put their heavy emotions.
Topics discussed:
- Use the AMA format (Ask Me Anything)
- Rebuilding trust with the team
- Not addressing low morale is like mold growing in the walls - just because you ignore it, doesn't make it go away. It grows and gets worse
- You can have small engagement wins even in bad /trying times
Resources mentioned:
- Employee Hierarchy of Needs podcast episode
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Scott Asai is a TEDx speaker and leadership coach on the importance of soft skills in management. When your employees have a leader who is empathetic, an active listener and a strong communicator, they're much more likley to thrive and be a productive and happy employee.
Gallup says 70% of the employee experience is teh relationship between the employee and their manager, it's time to make sure managers are equipped to meet this responsibility with next level-leadership!
Do your managers lack training? (I'll answer for you... YES.) Have a feeling it's probably causing your people and teams to be disengaged? (I'll answer for you again, probably ALSO YES.)
In this episode, Eric Williams, a seasoned leadership coach, shares his best practices on how one-on-one (1:1) meetings between managers and their team members can help build a culture of trust, collaboration, and high performance. When managers know how to hold effective 1:1s, they can become a valuable extension of you and your leadership team's people-first philosophy.
Key Topics:
- What makes a 1 on 1 effective (and what doesn't)
- Seemingly obvious things most managers don't know (ex: talk LESS!)
- Getting to know the whole employee, outside of work too
- Employee Engagement comes from mostly relationships and the basic human need for connection
Resources Mentioned:
- Do hard things by Steve Magness
- Eric's Titktok: @Businesscoacheric
- Movie: Hoosiers
- Any book by Patrick Lencioni
- Any book by Tom Rath
- Managing transitions by William Bridges
- Link to Eric's reading list
- Radical candor by Kim Scott
- 140 Icebreaker questions
- Eric's website
- Eric's LinkedIn
- Eric's Instagram (212consulting)
- Eric's public email: eric@212consultingservices.com (haven't checked this email)
- Webinar/workshop on the art of a proper 1 on 1
- Watch this video on YouTube
Follow Christie Hoffman (the host) on TikTok and Linkedin, and subscribe to the show for the latest content!
The CEO and HR should be partners in disengagement crime. Not only should you be reporting directly to this person, but you both also need to care deeply about the employee experience and how making small improvements leads to higher employee engagement levels.
Listen to Pingboard's very own CEO (Laith Dahiyat) talk about why his relationship with our Head of People Ops works as well as it does, and some tips on how to best communicate, work with and get on the same page as your CEO.
Key Topics:
- How to build trust with your CEO
- The perfect mix of data and gut instinct
- What to do if you don't currently report to the CEO
- The art of the AMA format in All-Hands
- Snackbox-gate: what happened at Pingboard (a win for the people!)
Resources Mentioned:
- 1:1s workshop webinar
- Rockstars vs Superstars episode
- Icebreakers blog post (for better 1:1s)
- Employee Surveys episode
- Compensation Planning episode
- Employee Hierarchy of Needs episode
- Follow Laith on Linkedin
- Watch this episode on YouTube!
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Don't accidentally promote a rockstar vs a superstar! If you do, make sure they know the role will be completely different. The big takeaway here is to be workshopping all your people managers so they can regularly learn from and build on each other's experiences!
Key Topics:
- Superstar vs. rockstar
- What to do if a new people manager isn't leading well
- Guidance on management training for all your people managers
Resources Mentioned:
- View this podcast on YouTube!
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Are you a people-first company, or revenue first company? Your CEO might say you're a people- first company, but living it and saying it are two different things. Getting on the same page with your CEO will help make sure you have an ally and partner to help you actually drive engagement this year!
Key Topics:
- People-first vs. Revenue First Companies
- How to ask your CEO for more HR headcount
- How to get the CEO to be your ally!
- Why HR is the biggest revenue lever a company has
Resources Mentioned:
- Employee Hierarchy of Needs
- Engagement survey workshop
- The 3 types of employee Surveys
- Automate your Surveys
- Watch this episode on Youtube
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Daan van Rossum (CEO, FlexOS + author of FutureWork Newsletter) explains how generative AI is changing the game in HR. No more writing job descriptions from scratch, scrambling to write witty internal comms, or coming up with creative solutions to your EX problems alone.
Your productivity will skyrocket if you take the time to learn how ChatGPT and various other AI tools can help you get the job done faster. It's still you - you are not being replaced, you're just partnered with high powered intelligence to work smarter, not harder!
Key Topics:
- What is Generative AI?
- The different applications of AI for HR (images, copy, ideas)
- Is AI replacing HR? (spoiler - NO. But you might get replace by another person who learns how to use these tools to their advantage!)
Resources Mentioned:
- A breakdown of The Generative AI Landscape
- 2023 Trends: How HR can work smarter, not harder with Generative AI and ChatGPT
- Daan's Linkedin
- FutureWork Newsletter
- Christie's stained glass cat image Dall-e created
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Do you know the difference between Employee Engagement and Employee Experience? The two terms sound very similar— but they're not the same! This episode explains the difference so you can understand how to explain to your CEO what you're working on (and why!)
Watch on YouTube
Key topics discussed:- How a highly engaged workforce is an output of optimizing your EX
- What to tell your CEO when they ask "what's your plan to fix engagement?"
- Just because you're working on your EX, doesn't mean you will get engaged employees
- Rocket ships and Mars!
Useful links and resources:
- Employee Hierarchy of Needs and Gallup's 12 Questions
- Engagement Survey Workshop
- The 3 Types of Employee Surveys
- The 3 Survey Formats
- Automate your surveys
- Watch on YouTube
Follow us, leave a review and connect with me on LinkedIn for more Flip Flops and People Ops content!
Christie Williams (VP EX of SoftDocs) is on to discuss how she gets employees to actually take her surveys! And lots of other helpful survey strategies you'll want to hear. (Watch on YouTube!)
Key Topics Discussed:
- (1:10) Why employees hate taking surveys
- (5:10) Figuring out survey cadence, questions to ask, etc.
- (8:00) How to tell your CEO "no"
- (11:30) Transparency with results at Town Hall
- (12:20) What to do if your executives don't get the value of surveys
- (19:00) Announcing your surveys ( .gif Christie uses )
- (23:10) The art of Storytelling your survey results
- (27:30) Using data to argue for more headcount to your team
- (31:00) The importance of 1:1s
Content Mentioned
- TikTok video #1 (where people went bananas)
- TikTok Video #2 (where people went bananas AGAIN)
- Surveys Webinar (Already happened, but view on-Demand)
- Fierce Conversations (book)
- Radical Candor(book)
Follow Christie Hoffman (Host) on TikTok and Linkedin, and subscribe to the show for the latest content!
Every employee engagement survey will reveal several areas of your EX that need help. How do you choose what to work on first? This episode walks you through prioritizing the desperate cries for help after a survey closes. (watch on YouTube)
Key topics discussed:
- Asking the right questions on an Engagement Survey
- How to decide what to work on first when the data comes back
- How to tell your CEO You’ve got it all under control
Useful links and resources:
- Employee Hierarchy of Needs Slide
- Employee Surveys 101
- Engagement Survey Workshop
- The 3 Types of Employee Surveys
- Automate your surveys
Follow us leave a review and connect with me on LinkedIn for more Flip Flops and People Ops content!
Listen to learn how long onboarding should take for your company — Don't rely on what random blog from Google says. Too many outside factors!
Things mentioned:
- Template for surveying new hires
- Watch episode on YouTube
- Pingboard can automate your onboarding surveys
- More detail on survey best practices
- Find me on Linkedin
This episode explains the critical first step to regaining employee trust in your surveys. (Watch on Youtube, too!) You'll be on your way to higher, more honest participation so you know where to spend your time and energy to make the biggest impact on engagement!
👉👉 Register for my upcoming webinar to learn how to send surveys employees don't hate. I'll help you get better at using surveys to get the right data to deliver a better EX - these sessions are a ton of fun and I love meeting you in a live format!
Follow me on Linkedin + TikTok for more tips and hot takes 🔥
Happy New Year! 🚀 I have LOTS of tips for you, broken into 3 buckets:
(1:40) Employees who have a better 2023 will be more engaged.
(8:38) Candidates who have a better 2023 will give you a stronger employer brand.
(16:05) YOU having a better 2023 helps everyone!
Articles + Research Mentioned:
- My blog post: The 3 types of Employee Surveys
- Google's research - No more than 4 interviews for candidates!
- The One Thing - Book reccomendation
Gallup Report Mentioned: 👉 The 2022 State of the Workplace
70% of the employee experience is the relationship between the employee and their manager. That's a lot out of HR's hands!Managers aren't always taught how to lead with heart, but that's where workshopping comes in. When managers hold recurring 1:1s with their team, they'll learn the unique needs, hopes and roadblocks each person encounters .
A huge driver of engagement is a people manager who has been trained to lead their team with empathy and understanding. Make sure your leaders are growing and developing in this way! It's an investment that pays for itself with better customer relations and a healthier bottom line. 💛
Follow me on LinkedIn for regular tips to make your company a greta place to work!
This show is brought to you by Pingboard, the employee experience suite built for growing organizations that put their people first.
Christie Williams is the VP of Employee Success at Softdocs. A long-time friend of the show and a lovely human, she walks us through what it takes to build a compensation plan for your organization.
Moments to Catch:
- What's a compensation plan? — 3:15
- Get on the same page with leadership — 4:50
- Writing a compensation philosophy — 7:30
- Why pay bands don't matter if you can't retain your workforce — 8:00
- Why being small isn't an excuse to not have compensation plan — 11:15
- Never swap titles for money — 12:34
- Getting executives on the same page with salary budgets — 15:00
- Anatomy of a compensation plan — 17:30
- Getting organized (Keep it simple!) — 27:00
- Handling pay differences due to region — 29:30
- Should you share the compensation plan with the company? 33:50
- Compensation surveys — 36:05
- Total rewards — 36:35
- How often to update your compensation plan — 40:30
Templates For You!
- Levels Explained
- Compensation Ranges (multiple tabs)
Connect with us on LinkedIn
- Christie Hoffman
- Christie Williams (she literally says you can reach out to her anytime! Take advantage of her experience!)
Employee surveys will set you free! You just need the right strategy to build trust with employees and make lasting impact to your EX.
The 3 main employee survey formats are:
- eNPS
- Employee Engagement
- Pulse
Other things mentioned in this episode:
- TikTok Video that revealed 3 clear patterns why employees hate surveys
- Gallup's 12 Engagement Driver Questions
- Pingboard's Survey Feature
- Blog post outlining the 3 most popular surveys more survey best practices
Gallups 12 Engagement Driver Questions:
- I know what is expected of me at work.
- I have the materials and equipment I need to do my work right.
- At work, I have the opportunity to do what I do best every day.
- In the last seven days, I have received recognition or praise for doing good work.
- My supervisor, or someone at work, seems to care about me as a person.
- There is someone at work who encourages my development.
- At work, my opinions seem to count.
- The mission or purpose of my company makes me feel my job is important.
- My associates or fellow employees are committed to doing quality work.
- I have a best friend at work.
- In the last six months, someone at work has talked to me about my progress.
- This last year, I have had opportunities at work to learn and grow.
Leave a review and connect with me on LinkedIn!
Here's your link to download the ebook! Take it to your leadership team to have a discussion about implementing a people-first strategy.
Learn more about how Pingboard can help you offer a better employee experience!
Follow me on TikTokand LinkedIn!
Quiet Quitting overtook the Great Resignation as HR's top buzz term seemingly overnight. With 70% of the employee experience left up to the relationship with an employee's manager, that's a lot out of your hands. What's an HR leader to do? Listen to learn more!
Things mentioned:
- Quiet Quitting Is About Bad Bosses, Not Bad Employees
- 140 Open-Ended 1:1 Questions to Build Trust
- Managers Account for 70% of Variance in Employee Engagement
- Tips for effective 1:1s at your company
Building a good onboarding program is hard as it is... and the pandemic has made it even more difficult! But remote work is here to stay so it's time to add some surprise and delight moments into your new hire experience. This episode has just that!
Turnover is so expensive! Implementing every strategy in this episode above may seem overwhelming, so just go one at a time. They'll add up to a big difference!
Studies I mentioned:
- Employee retention: The real cost of losing an employee (SHRM)
- Forget Cash. Here Are Better Ways to Motivate Employees (HBR)
- Employee Burnout: What It Is and What to Do About It (BambooHR)
- Feedback Is Not Enough (Gallup)
Pingboard can help you with Recognition, Transparency, 1:1s, and launching soon... Surveys! Email me to learn more: christie@pingboard.com
⭐ Follow me on Linkedin!⭐
Ghosting is so frustrating. But something happened to cause the person to stop responding.
How do you figure out if it was your fault or not? Listen to hear this simple way to get the feedback you need to dial in your recruiting process!
People don't want to be on camera all day. A Standford Study shows walking meetings boost productivity!
Let them fill their secondary focus with walking and primary focus on listening to the meeting while walking.Get the data that people want to try this in a survey first, and then tell your senior leadership team you're going to test this out, with data in hand!
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Find Christie on Linkedin!
#1 No Meeting Wednesday
- Nobody wants to get interrupted. Give everyone permission to go deep on the "stuff" so they can actually move projects forward!
#2 Close the loop on your Surveys
- Nothing makes an employee more annoyed if they're responding to your pulse surveys and you're not closing the loop in your All Hands (Example pulse questions)
#3 Give another home office stipend
- ....yes, even if you already gave one! Help your people make their space as comfortable as possible.
#4 Remind your managers to think like Coaches
- The biggest part of an employee's experience is their relationship with their manager. (Questions for managers to ask in 1:1s)
#5 Offer a snack subscription
- This is the company Pingbaord uses, Caroo
#6 (oops, I can't count) Offer Wellness programs (both mental and physical)
- Gym reimbursement - encourage active lifestyles - it affects the bottom line of your company in a fantastic way!
- Mental health - People are not machines. Keep removing the stigma behind mental health. (Link to Happify)
The biggest win is to ask your people "How's it going?" listen and interpret the data then create a plan to fix that part of the employee experience. Make sure you're presenting at your company All Hands, your people want to hear from you! ❤️
Why is a social impact program important to employee experience? Creating a positive association with causes/ charities that employees are most passionate about and your company, aids retention and employee turnover.
Joel Pollick the CEO of Percent Pledge- a platform that creates customized social impact programs enabling businesses of any size to authentically engage with their workforce and improve employer brand.
Things we talked about:
- Why physiologically and biologically does it feel good to give back?
- Halo Effect- the feeling you get when you give back to others
- Why gift-giving is innately selfish
- What are the different options a company has to give money or give their own money through Percent Pledge?
- Cause Credits
- Cause portfolio
- Advice on how to get leadership to understand
- Passion Assessment
- The "Yes, Yes" method
- How to bring more of yourself to the workplace
Books:
- How to Win Friends & Influence People by Dale Carnegie (When you give to others, you create momentum in your life)
- The Mayo Clinic Guide to Stress-Free Livingby Amit Sood (Practicing gratitude, Joel’s transformational book)
- Subtract: The Untapped Science of Less by Leidy Koltz (the Psychology of taking things away from your life)
TikTok is full of PeopleOps and HR thought leadership. Veronica “V” is a funny, relatable HR TikTok follow. She often hosts free, live sessions on TikTok to give HR advice (in real-time!) to other HR professionals. HR / Corporate / Leadership accounts to follow on Tiktok:
- @BusinessCoachEric
- @PeopleCultureCollective(Veronica, our guest on this episode)
- @Jenna Hushka
- @CorporateNatalie
- @Corporatemama
- @Loewhaley
- @Bdainton
- @justrod
- @CorporateChristie(me!)
We talked about how to not throw a new manager into the deep end— how to teach them to think like a coach.
What makes a great 1:1? Duplicate yourself! Teach all people managers to ask the right questions and run a proper 1:1. Workshop what you think makes up a great 1:1 and get all your people managers bought into your people strategy.
It should include:
- How to listen
- How to give feedback
- How to ask the right questions
PS - 🎁 My very relatable (but didn’t go viral)tiktok about the CFO picking all the worst HR tools before you were hired as the HR person.
The nature of work is changing. Stress, burnout, and mental health issues are escalating. How can you learn how your people are feeling, whether they’re in the office or across the country?
Sean Burke is the CEO and founder of CheckingIn— a mental health and well-being platform for your people. You as an HR leader can use their dashboard to help you build out actionable insights that drive positive changes to your employee experience.
Things we talked about:
- Sam Harris is an American philosopher, neuroscientist, author, and podcast host.
- Waking Up - meditation app (from Sam Harris)
- Wake up early - you'd be surprised how much you can get done
- How to empower people to show up as their true-self
Books:
- Extreme Ownership(Jocko Willink)
- Getting Things Done (Time management)
- The 4 Agreements (Eliminate self-limiting beliefs of yourself)
- Radical Candor (How to be a kickass-boss who cares deeply)
Dan and Alycia are good friends of mine and hosts of the show The 20/20 Perspective, a show about how you can be successful through your failures.
In this episode, we talk about:
- How to say "no" to your boss
- Psychological safety and mastering the power dynamic with your boss (Radical Candor is a great way to get there)
- Figuring out what your "work" values are (and could your team have values?)
- Feel your feelings because they're not wrong, use the feelings wheel!
- Good leaders are emotionally available to catch another emotion and help them synthesize what's really going on, more objectively
- Dan and Alicia have a 30-day question challenge (email me if you want a copy christie@Pingboard.com)
- Adam Grant's article about Languishing
- Find time to pause every day and ask yourself what you did well.
- Find 5 minutes to spark some joy in your life, every day.
- Getting up at 5 am..... Gives. you. more. TIME! Get up early.
- When you create your to-do list, add something insanely easy to create momentum.
Books Mentioned
- Emotional Intelligence - Dan Goldman
- Radical Candor - Kim Scott
- Can't Hurt Me - David Goggins
⭐ ⭐ ⭐ Friends of the show! ⭐ ⭐ ⭐Will you take this survey? https://www.surveymonkey.com/r/TQC92BN
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The terms employee engagement and employee satisfaction might sound like semantics to the untrained ear. But they're not the same thing and they're not measured with the same questions, either!
Employee Engagement: A measure of how willing employees are to go above and beyond. These things are typical under the control of the manager:
- employees feel like their work matters
- employees feel like they're trusted by their manager
- employees feel like their team is a safe place
- .,....etc.
Employee Satisfaction: A measure of how much the employees enjoy the job and its perks. These things are under the direct control of the company:
- employees are happy with the benefits offered
- employees have the equipment they need
- employees feel proud of the brand (swag, transparent leadership, etc.)
Remember: You can have an engaged employee who's not satisfied, and a satisfied employee who's not engaged. Engaged employees who are also satisfied are the holy grail!
Challenge your leadership team to take the responses to your surveys seriously. Hold them accountable to help you put action plans in place to make improvements to your overall employee experience!
PS - Follow me on Linkedin and TikTok!
Connor Carrol of FitPros talks to us about all of the creative ways to nudge your people to slow down and take care of their overall well-being!
Companies like Twitter, Forbes, Square and Allbirds all use FitPros to empower their employees to take charge of their personal health and find balance with their work.
FitPros can send custom branded care packages to your people while also offering a huge variety of online educational courses:
- mental health
- nutrition
- parenting
- sleep hygiene
- emergency preparedness
- leadership tactics (...just to name a few!)
We also talk a lot about a few of our favorite books/routines:
- 7 Habits of Highly Effective People
- Atomic Habits
- The 5 am Miracle (dominate your day before breakfast!)
- Famous commencement speech about making your bed
- Connor said, "Morning's make people" and I'm considering tattooing that on my forehead.
PS - Follow me on Linkedin and TikTok!
Guest: Christie Williams, VP of Employee Success @ SoftDocs
This episode is FULL of helpful tips and insights on employee engagement. Christie (yes, we have the exact same name 😜) is a great person to follow and connect with on best practices for making data-driven people decisions at a growing company.
In this episode you'll learn:
- Slack groups where you can find quick answers to common HR quetsions
- How to get your people to take your pulse surveys
- Why peer evaluations (360 reviews) should be anonymous and delivered from the manager
- The difference between rockstars and superstars
....and a lot more. You're just going to have to listen!
PS - Follow me on Linkedin and TikTok!
Scott Markovits is the CEO of Spontaneousli, a Slack plugin to boost employee engagement by recreating those long-missed magical in-office interactions. No more finding the right time, meeting invites, call links, or knocking on doors.
He also hosts Leading from Afar...a podcast aimed at sharing knowledge & experience to help make remote awesome within your company.
Other Things Mentioned:
- Try the Spontaneousli slack plugin-free, for 30 days!
- Open-ended questions for pulse surveys and 1:1s
- Re-skilling Vs. Up-skilling episode
If you'd like to contact Scott directly: sm@scottmarkovits.com
👉 How does a People team support 150 employees?
👉 How do you get the SLT to solve the right engagement problems?
👉 Why is it so hard to roll out new tools?
In today’s episode, I speak with MyTutor’s Head of People, Will Beaton. He shares how (and when) to think about bringing specializations into your People team, explains the importance of surfacing the right metrics to the SLT, and even how to test for someone’s ability to receive feedback in their interview process.
Sprinkle in some great book recommendations & Slack communities to try...this episode is LITTERED with People Ops insights! 🤩
Slack communities to try:
- People Stories
- People People
- People Geeks
- DBR - recruiting focused
Books mentioned:
- Culture Code
- No Rules
- 5 Dysfunctions of a Team
- 1-Minute Manager
- Empathy Edge
Like this episode? Leave a ⭐️⭐️⭐️⭐️⭐️⭐️ review, hit the subscribe button, and share the pod with your friends. You can also connect with Christie: linkedin.com/in/christiehoffman
Influence takes intentional practice and honest, self-reflection! We all have influence, but how are you growing yours every day?
I spoke with Dan Newman-- a professional coach, life-long learner who explains that to be effective in organizations today, you must be able to influence people.
What we talked about:
- Theory of multiple intelligences
- Radical candor quadrant
- Howard Gardner
- let go of your ego
- Christie's reading a book called Sapiens
- Have a quarterly check-in with yourself
- 7 Habits of Highly Effective People
- Nihlist Arby's
- Have a To-Don't list
- Stop checking your email so much!
- Dan's podcast all about failure
- Christie ditched facebook and insta 4 years ago and never looked back. "Living in the now, not someone else's now"
- Your influence is watered down when you blast everyone too much. Make connections to what they need to do, think about it through their eyes.
- "Your pulse survey is your authority." Use it to show the leadership team data to reveal where improvement can happen."
- Impact sandwich: Pulse, analyze, tell everyone your intentions, do the intention, pulse again, tell everyone the results.
- The Social Leadership Handbook
- Dan works at LearntoScale - they coach you to make the lives of everyone you touch more engaging, more equitable, and more fun.
- From Googling to Experting: Don't let Imposter Syndrome Win
It's a candidates market right now - but it's also your time to shine as a creative and innovative leader! Here's a list of ideas for you to consider to take control of the talent shortage:
Reskilling - (re-thinking) learning a completely new set of skills
- ex: front end developer wants to join the finance department
Upskilling - (up-leveling) adding skills to compliment an existing skillset
- ex: front end developer wants to become a full-stack developer
Upskilling will improve retention and build loyalty. Re-Skilling is a powerful strategy to engage your people and prepare for tomorrow.
To figure out who needs or wants upskilling, use your PULSE SURVEY:
- "Have you ever thought about switching departments? "
- "Have you ever thought about switching careers?"
- "Do you see a path to push your career forward at our company?"
Managers in their 1:1s can ask:
- "Where do you want to take your career, and how can I help?"
Adjustments to your Hiring Practices:
- Check to make sure your hiring software isn't rejecting qualified candidates
- Can someone on the marketing team help you write a more interesting job description?
- Does the role absolutely require a degree?
- Hire in Global timezones - take the plunge, it can help projects move faster!
- Eliminate pre-employment tests where unnecessary
- Ban the Box Laws <--- broken down by State
- Utilize specialty job boards
- Employer Assistance and Resource Network on Disability Inclusion (EARN)
- AARP
- SHRM Training to hire, onboard, and retain Veterans
- Don't overlook recent high school graduates - Jobs for America's Graduates (JAG)
- What is your time to hire metric? (Less than thirty days is passable.)
- Give your employees the job description, ask them to post to their niche slack groups
- Host an Open House or informational event to build relationships with local talent
- Invest in a relationship with a college or university for a steady pipeline of candidates
Made me SmileBeam Living shared this post about The Unstoppable Maxine Wallis. She had cancer and survived it, twice. How can your company spotlight (with permission) your employees who have overcome life's obstacles?
- Cancer survivors
- Veterans (Veterans Day)
- Up-skilled employees
- Pride Month
My 2 cents
Your company CAN create an internal podcast. It's not as hard as you think! It's a great medium to reiterate progress on company goals, leadership's thoughts on your latest pulse survey results, and drive engagement by calling out birthdays, work anniversaries, etc.
An effective 1:1 is your swiss army knife to fix all kinds of issues, making your employee experience one of the best.
BUT.
Not every manager has been taught how to give an effective 1:1! This episode is full of tips to help you make a big impact, company-wide!
Things mentioned:
- 140 Open-Ended 1:1 Questions to Build Trust
- The feeling wheel
- Gallup Study
- HBR: What great managers do daily
- Template to explain this new 1:1 process
- Resources for living (Amazon's new mental health benefits)
- How Pingboard can help you with your 1:1s (and make you look like a pro with your leadership team)
- The Dip by Seth Godin (Thanks, for the rec, Jesse Jones)!
🌱 Psychological safety is an environment where you feel like you can share your thoughts, mistakes, concerns, and big ideas without being ridiculed.
It doesn't mean...
"La, la laaaa.... 🦄 🌟🌈everyone should LOVE and support every thought that comes out of every person's mouth!"
Nope. What we're talking about, is candor - respectfully speaking in a direct, open, and honest way.
What else I talked about:
- Read the book Radical Candor
- Well's Fargo's PR nightmare
- Listen to all the benefits of implementing a House System (17:20) to drive employee engagement!
- Connect with Terilyn Eisenhauer on Linkedin
- Photo of the CatchCo team on murder mystery night
- Ask your managers to invite a direct report to sit it on a meeting that the direct report wouldn't normally be involved with. This encourages transparency and shows what the level above them works on!
🔥 "I'm Burned out." can mean so many different things...
- "My workload is too much."
- "I don't feel like my manager cares about me."
- "I don't feel like I have any friendships on the team."
- "I don't have the right tools or software to do my job."
- "I have a skill gap that's stressing me out."
- "My manager is micro-managing me."
- "I don't have a healthy work/life balance."
- ... you get the idea.
Each of these reasons for burnout requires its own action plan. 💥
Ask the right questions to figure out WHY behind what's causing burnout at your organization (here's a template for that)!
Other Things I mention:
- Gallup Study: Employee Burnout: Causes and Cures
- The best practice is to survey your people bi-monthly or monthly.
Make me Smile
👉 Follow Ernest Owusuon Linkedin!
He's a great example of a leader who posts about wins, past failures, leadership, and family life. He's also a great person to ⭐ tell ALL of your sales folks to follow ⭐ because he has great insights and tips for the world of selling. Weekly TipEncourage your leaders (and yourself!) try to show your team that you can still walk the walk and talk the talk 😜
- Tell the CMO to design an ad or landing page.
- Tell the VP of engineering to contribute some code on a secret pet project.
- Tell the Head of Sales to make some cold calls (and record them so their team to listen!)
- Tell the CEO to write a cold email campaign.
- Tell the Head of Customer Success to check in on some clients.
You get the idea! 😉
If you're not connecting with people at your organization, you're going to want to check out 16personalities.com!
- Here's a look at ALL of the personalities (including their nicknames)
- Example of a personality profile from 16 personalities (this one is mine!)
Make Me Smile story: Dollar General offers employees 4 hours pay to get COVID vaccine
Weekly Tip: The little things add up to the big things while working remotely.
- Do not snooze your alarm (here's why)
- Make your bed!
- Lemon water in the morning (here's why)
- Stretch!! (Yoga with Adrian - she's funny and easy to follow!)
- Clean your desk and close your computer at the end of the day.
👶If you're not preboarding your new hires, you're missing out on the first chance to create an awesome employee experience!
Things I mentioned:
- Preboarding (and onboarding) checklist
- Gallup Study I mentioned
- Webinar I did a while back on the same topic (with visuals)
- How to Win Friends and Influence People (Great book!)
- I mentioned Alyce.com ...but they actually only deliver swag for prospecting (selling), not for internal preboarding (sowy!)
- Custom Ink - THEY can help you with custom swag!
- Send a link to your org chart
- Example for time blocking + helpful meeting description
Make me Smile
• Citigroup CEO Jane Fraser hasbanned video calls on a Friday Weekly Tip
• UseAvoma or Gongto record transcripts and capture video from important team meetings. This allows your team to actively listen during the meeting and re-visit specifics later!
👯♀️ Are HR and People Ops the same thing? Not really!
Here is a useful image to help you see the breakdown in the two departments.
Helpful Articles• From HR to People Ops: When and Why To Start a People Team?• What’s the Difference between HR and People Operations?• People Operations vs. HR: What's the Difference?• What is People Operations?
Make me Smile
• Kerry SlotafromKGI Wirelessbringing water to coworkers during crazy Texas storm
• Actual photo of the crazy Texas storm (from my house!)
Weekly Tip • Icebreakers for your 1:1 or small meetings
Welcome to a new podcastbrought to you by Pingboard called Flip Flops & People Ops!
This is the show that teaches you how to build a better culture by putting your employees first. Every week I'll bring you new ideas and strategies to help your employees feel more connected, empowered, and engaged!
• Connect with me:Linkedin.com/christiehoffmana
• Templates can be found at pingboard.com/peopleops