L&D Disrupt: Recent Episodes
HowNow
The learning and development space is constantly transforming, but are you evolving with it?
L&D Disrupt helps you hurdle your workplace challenges, stay ahead of the trends and accelerate your career! Our weekly podcast, hosted by HowNow CEO and Co-Founder Nelson Sivalingam, promises to bring you insights that you can apply on the job. From expert guests to powerful panels and everything in between - we will delve into the high, lows, successes and failures to get to the real nitty gritty stuff you actually care about.
In this episode, we dive into what it really takes to make learning a daily habit at work. From finding that sweet spot between passion, relevance, and environment, to empowering managers and influencers to champion learning, we explore the practical side of building a true learning culture.
You’ll hear how technology can reduce friction, how merging cultures can reshape development, and why redefining what “learning” looks like is key. We also unpack the shift toward skills-based growth, smarter performance metrics, and the ongoing journey of embedding learning into everyday workflows.
The episode wraps up with personal reflections on keeping learning alive, through curiosity, conversation, and the power of supportive colleagues.
To learn more about HowNow, you can chat to the team here: https://www.gethownow.com/book-demo?
How do you transform a fragmented organization into one united by shared goals, values, and performance? In this episode, Emma shares her journey leading talent management at James Fisher, reflecting on the rebrand from L&D to Talent, building strategies in times of transformation, and shifting perceptions of HR’s role from “just training” to driving real business impact.
We explore how to:
- Align talent strategies with business priorities
- Use performance management as a lever for transformation
- Balance global consistency with local relevance
- Build credibility and buy-in during organisational change
If you’re navigating change, leading L&D, or looking to connect people and business strategy more effectively, this conversation is full of practical insights and lessons learned.
In this episode of L&D Disrupt, we sit down with Joe Milton, Learning and Development Manager at Centrick, to explore what it really takes to build the next generation of leaders.
From his beginnings as a music teacher to shaping leadership development strategies in fast-moving businesses, Joe shares how teaching children isn’t so different from coaching adults, and why positive reinforcement, curiosity, and proactivity are critical ingredients for effective leadership today.
We dive into the four essential shifts in leadership development:
- Why traditional leadership models no longer cut it
- The growing importance of people skills alongside technical expertise
- How to spot and nurture future leaders by focusing on business gaps
- The role of AI in scaling leadership development and creating safe spaces for vulnerability
Joe also reveals practical ways L&D teams can invite change, measure impact, and shift leadership thinking from being about you to being about service.
Packed with insights, examples, and actionable takeaways, this episode is a must-listen for anyone working to align leadership development with business outcomes.
👉 Want to learn more about HowNow? Speak to the team here: https://www.gethownow.com/book-demo
In Part 2 of this special episode, Nelson continues unpacking the future of workplace learning—focusing on how L&D leaders can future-proof their strategies in an era of exponential change. He explores why the fastest learners—both individuals and organisations—are the ones who will thrive, and why L&D must evolve from a compliance-driven function into a true strategic lever for business performance.
The conversation highlights how AI and community-driven learning will reshape workforce development by 2026, the importance of aligning learning with business objectives, and the need for rapid skill acquisition. Nelson offers practical insights for L&D leaders on cutting learning waste, fostering a culture of psychological safety for innovation, leveraging internal experts, and preparing for the wider adoption of AI agents as learning interfaces.
Want to learn more about HowNow? Speak to the team here: www.gethownow.com/book-demo
In this episode, the tables are turned as our usual host, Nelson, takes the hot seat to explore the current state of L&D. The conversation kicks off with the challenge of content overload and what it means for HR and L&D leaders trying to cut through the noise. Nelson explains why shifting from a content-first to a skills-first approach is essential, and how connecting the right learning to the right people at the right time drives real impact.
He also unpacks the disconnect between L&D programs and business goals, highlighting the importance of aligning learning strategies with measurable skill development. The discussion explores the growing role of AI in skills measurement, real-time feedback, and delivering hyper-personalised learning experiences.
Whether you’re an L&D leader or just curious about the future of workplace learning, this episode offers practical insights on staying relevant and driving meaningful change in a rapidly evolving landscape.
🎧 Listen to Part 1 now — and stay tuned for Part 2 dropping next Monday!
If you’d like to learn more about HowNow, speak to the team here: www.gethownow.com/book-demo
In this episode, Ajay Pangarkar discusses the importance of aligning L&D with business goals in order to deliver measurable results. He highlights the need for L&D professionals to develop fluency in business and financial metrics so they can clearly demonstrate the value of their initiatives. Ajay shares insights from his latest book on learning metrics, alongside practical strategies for integrating L&D with wider business operations, illustrated with anecdotes that showcase the impact of well-targeted learning interventions.
The conversation also examines why learning should be regarded as a means of achieving business objectives, rather than an end in itself, and offers actionable advice for L&D professionals seeking to enhance their effectiveness and relevance within their organisations.
If you would like to hear more about HowNow, speak to the team here www.gethownow.com/book-demo?
P.s, if you want to check out Ajays book, use code KOGANPAGE25 for 25% off at checkout!
This special episode of L&D Disrupt, recorded live at Learning Technologies, features Nelson Sivalingam exploring how AI can help solve one of L&D’s biggest challenges: scaling great teaching. Drawing on examples like Bruce Lee’s transformation under his mentor Ip Man, Nelson unpacks why great learning has always been rooted in mentorship, not just content. He discusses the historical context of workplace learning, the limitations of traditional methods, and the opportunity AI presents to deliver personalised, interactive, and context-specific learning experiences at scale.
Listeners will learn why great teaching is essential for capability building, how AI agents can replicate and scale that experience, and the three core elements needed to truly build capability in organisations. This episode also explores what the future of workplace learning could look like, and what that means for business impact, skills growth, and the evolving role of L&D leaders.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo
In this episode, we dive into the importance of skill development within organisations. Our guest, Kyle, an HR Business Partner at the TM group, discusses his journey from an L&D advisor to his current role and shares how his background in learning and development has been instrumental in shaping his approach to HR. We explore the critical need for continuous development, the strategy behind skill building, and the challenges and successes in implementing a skills-first approach. Kyle emphasises the importance of manager buy-in, proactive development strategies, and leveraging AI tools like HowNow to tailor learning to individual job roles. This conversation provides valuable insights for HR and L&D professionals looking to drive meaningful development within their organisations.
In this episode, we sit down with Raquel, a dynamic L&D leader, to uncover the keys to successful Learning and Development practices. We explore common misconceptions about L&D, the importance of facilitating knowledge sharing, and the challenges of driving a culture of learning. Raquel discusses how the right technology, the adoption of an experimental mindset, and a focus on relevance, accessibility, and scalability can transform L&D strategies. Plus, we delve into the use of Scrum in L&D teams and the significance of working smart- doing what brings value to both the business and the learners. Tune in for practical insights and actionable tips that can elevate your L&D efforts.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo
In this episode, we’re joined by Penny Simpson, an experienced L&D professional with a passion for making learning actually stick.
We dive into how to create repeatable and scalable learning experiences, the importance of aligning L&D with business goals, and how to embed learning into the flow of everyday work. Penny shares how tools like the Learning Canvas, HowNow and Guru AI are helping her deliver personalised learning that drives real impact.
We also explore how AI and analytics are being used to measure success and why future-proofing your L&D strategy is all about making learning more relevant, timely and actionable.
Looking to move from delivering courses to driving real behaviour change? This one’s for you.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo
Lisa Bodell on Simplifying Complexity to Drive Innovation
In this episode, Lisa Bodell—founder of FutureThink—shares how simplification became her unexpected path to driving innovation. From “kill the crap” committees to eliminating time-sucks, Lisa explores practical ways to cut through the noise and focus on what really matters. We dive into why people struggle to say no, how to reclaim time from meetings and emails, and what leaders can do to reduce fear and friction. Plus, we unpack the role of AI in leadership and why human skills still matter in an automated world.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo?
In this episode, we embark on a journey with Alex Beard, author of 'Natural Born Learners,' as he shares his experiences and insights into the future of learning. Alex discusses his global exploration to understand innovative learning practices and speaks on the importance of play, adaptability, and creative thinking in today's fast-changing world. We delve into the differences in educational approaches across countries, the role of AI in learning, and how to prepare the next generation for future challenges. This conversation emphasizes the need to cultivate passion, collaboration, and resilience in learners to thrive in an ever-evolving landscape.
00:00 Embarking on a Global Learning Journey
01:23 The Genesis of HowNow and Natural Born Learners
02:30 The Future of Learning: Insights from Around the World
03:50 Eye-Opening Visits to Global Educational Institutions
05:24 The Purpose of Education in Different Cultures
08:52 The Role of Technology in Learning
17:06 The Importance of Core Knowledge and Creativity
19:34 Innovations at MIT Media Lab
20:22 The Four P's of Learning
In this episode, Paul is back to dig into one of L&D’s biggest challenges: shifting from content overload to real behaviour change. We explore how L&D teams can move beyond delivering training to actually driving impact that aligns with business goals.
From engaging stakeholders with the cost of inaction to using the sat nav analogy for navigating change, Paul shares sharp insights and practical takeaways for L&D pros who want to make learning stick and matter.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo?
In this episode, we sit down with Menna, a seasoned L&D leader with nearly a decade of experience, to uncover what really drives impact in Learning and Development. From her early days as a training coordinator to building strategies that align directly with business goals, Menna shares a practical, experience-rich playbook that challenges the one-size-fits-all approach.
We explore the importance of tackling unique organizational challenges, decentralizing learning, and embedding L&D across the business. Menna discusses how engagement surveys, qualitative feedback, and smart data use can drive meaningful change. Plus, we dive into the growing role of AI in personalizing learning experiences—and why creativity, curiosity, and internal marketing are must-haves for today’s L&D professionals.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo?
In this episode, Henry, the Head of Talent at Lucid Group, shares his journey from outdoor education to corporate learning and development (L&D).
He discusses the evolving landscape of L&D, the importance of adaptability, and the impact of AI on the profession. Henry emphasizes the need for intentionality in using AI tools, the shift towards being more strategic in aligning learning with business outcomes, and the importance of maintaining a human touch in communications. He also addresses the challenges of feeling overwhelmed by the rapid advancements in AI and provides practical advice on how L&D professionals can start integrating AI into their workflows.
If you would like to learn more about HowNow, you can speak to the team here https://www.gethownow.com/book-demo?
Leadership isn’t just about what you know - it’s about how you show up, do the inner work, and integrate personal growth into your impact on the world.
Dr. Lucrecia Grandolini, Global Head of Learning at Investec, goes beyond strategy to explore the deeper, more human side of leadership. From self-awareness and emotional intelligence to ethical and spiritual dimensions, we dive into what it really takes to lead with integrity.
Tune in for a refreshingly real conversation on leadership that goes beyond the surface - one that challenges, inspires, and redefines what it means to lead with purpose, heart, and authenticity.
To celebrate his final episode as host of L&D Disrupt, Gary shared some of the best lessons from recent guests.
If you want to connect with Gary on LinkedIn, you can find him here: https://www.linkedin.com/in/gary-stringer-copywriter
And to be clear, this is not the final episode of the podcast, so we'll see you with another great episode soon!
Heather Burright is the Community Manager for the Non-Profit L&D Collective, host of the Learning for Good podcast, and delivers instructional design and leadership development for nonprofits.
So, it’s safe to say she knows this space well! And she joined us to explain some of the best insights and lessons other L&D pros can take from the nonprofit space.
Expect to learn whether it’s easier to connect people to purpose in non profit organisations.
Lessons on building leaders in these organisations, why non-profits tend to invest more in learning, how they approach storytelling, why they have to prioritise buy-in because there are certain things they can’t mandate, and much more.
Timestamps:
0:00 Intro to Heather and her L&D community
5:29 How nonprofits build buy-in
8:51 L&D storytelling and internal marketing
16:01 Are employees prioritising social impact?
19:48 Developing leaders in nonprofits
27:09 ROI and budgeting
29:38 Do nonprofits invest more in learning?
32:36 Development over compliance
How to connect:
Find Heather on LinkedIn: https://www.linkedin.com/in/heather-burright/
Subscribe to Heather’s newsletter: https://www.linkedin.com/newsletters/nonprofit-l-d-insiders-7056631980473397248/
Listen to the Learning for Good podcast: https://podcasts.apple.com/us/podcast/learning-for-good-l-d-solutions-and/id1621971310
Behaviour change is driven by everyday action, continuous feedback and incremental improvements over time…
The trouble is, most of the ways we approach it not are flawed! Whether it’s the personality tests that have no practical application or the lack of clear success behaviours and measurement of those.
Will Murray created Packtypes to change all that, and he joins us today to explain how you can do it too.
0:00 Intro
3:52 The problem with personality tests
12:55 The need for practical application
20:12 What are Packtypes?
24:07 Success behaviours
39:22 Behaviour and culture
48:02 Continuous Human Improvement
53:29 Trying out Packtypes
How to connect:
Find Will on LinkedIn: https://www.linkedin.com/in/will-murray-9055142a/
Visit Packtypes’ website: https://www.packtypes.com/
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
When it comes to employee wellbeing and mental health, Megan Kille is pretty much our dream guest!
Megan is the VP of People & Talent at Unmind, who are on a mission to transform mental health at work through the power of science and AI.
And she shared insights from both perspectives: how the companies who use Unmind approach wellbeing, and how she’s facilitating that internally within the company.
Timestamps:
0:00 Intro to Megan
3:18 The current state of wellbeing
8:52 Unmind’s approach and product
12:24 Being data-led and context-driven
20:33 Accidental bosses
26:06 The signs that people aren’t at their best
30:42 What Unmind are doing internally
How to connect:
Find Megan on LinkedIn: https://www.linkedin.com/in/megan-kille-22403632/
Learn more about Unmind: https://unmind.com/
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Useful resources:
Wellbeing Strategy Masterclass: https://unmind.com/handbooks/wellbeing-strategy-masterclass
Leadership Skills Gap: https://unmind.com/handbooks/closing-the-leadership-skills-gap
Liggy Webb's Empowering Minds series takes you through five approaches your mind needs to stay strong and well-prepared for future challenges.
We go through all five and how you can build them in this episode!
Get ready to become more resilient, curious, flexible, creative and kind - as a person, but also in your teams.
Timestamps
0:00 Intro to Liggy Webb and the Mind Fit series.
5:55 Building the resilient mind.
12:50 Curiosity and how to improve it.
17:47 Don’t confirm your biases.
20:33 Becoming more flexible.
25:22 Reflecting on and auditing what you do.
27:37 Building a creative mind.
38:27 The power of kindness.
How to connect
Find Liggy on LinkedIn: https://www.linkedin.com/in/liggyw/
Visit Liggy’s website: https://www.liggywebb.com/
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Sustainability isn’t driven through volunteering days, one-size approaches, and top-down mandates!But by bringing social impact into people’s day-to-day roles, giving people the right skills, and empowering them from the bottom-up.
Liv Sibony joins us to explain how we shift from the former to the latter in this episode.
Expect to learn how you zoom out to get more context, using that to make better decisions, how to imagine a more hopeful future, how to build a top-down and bottom-up approach, and more.
Timestamps
0:00 Intro to Liv Sibony
2:13 Why employees want purpose and social impact
6:11 Are quick wins really the right idea?
13:58 The issue with volunteering days
22:53 3 practical ideas for HR and L&D
28:44 A bottom-up and top-down approach
34:17 The overlap between L&D and sustainability
37:42 Imagining a more hopeful future
How to connect:
Find Olivia on LinkedIn: https://www.linkedin.com/in/oliviasibony/
Find Impact Amplified on LinkedIn: https://www.linkedin.com/company/impact-amplified/Visit Impact Amplified’s website: https://www.impactamplified.co.uk/
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Get our new guide to skills-first L&D: https://try.gethownow.com/skills-first-learning
Agile L&D can help us get the things we’ve always wanted!
Better learning engagement. More business problems solved. Greater L&D impact and buy-in.
Natal Dank’s latest book, Agile L&D, gives you the playbook for doing it in practice!
She joined us on L&D Disrupt to share some truly practical advice.
Timestamps:
0:00 What is Agile L&D?
7:47 Delivering value early and often
15:52 Being product-led
22:25 Practical ways to be product-led
26:55 Human-centered design
31:53 Practical ways to be human-centric
33:47 Effective experimentation
40:38 Audience Q&A
How to connect:
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Get our new guide to skills-first L&D: https://try.gethownow.com/skills-first-learning
Connect with Natal on LinkedIn: https://www.linkedin.com/in/nataldank/
Get your copy of Agile L&D https://www.koganpage.com/hr-learning-development/agile-l-d-9781398613256
Get the L&D playbook to Skills-Driven Growth here: https://try.gethownow.com/skills-first-learningIn this webinar, we go through 2024's best skills data and give you tactics to solve the key problems it presents.Timestamps:0:00 Why skill disruption is happening so hard and fast.5.25 Why employees have lost faith in organisations (when it comes to skills).13:12 The shift from promotions to skills.21.19 Barriers to closing skills gaps.30:08 Why skills initiatives don't make it to the impact stage.
How can organisations get out of their own way when it comes to wellbeing?And what can employees do to set good habits and strong boundaries?Ryan Hopkins, Author of 52 Weeks Of Wellbeing and Chief Impact Officer at JAAQ joins us to discuss it all.From why work-life balance is nonsense to working on your rest ethic, using the Definite Yes, and much more.Subscribe to our new L&D Newsletter here: gethownow.com/disrupt-with-hownowTimestamps0:00 Intro to Ryan and the episode
2:09 Are companies hindering their own wellbeing initiatives?
9:56 Is work-life balance nonsense?
16:04 Setting boundaries and support managers.
21:06 You need to audit your meetings.
25:18 Dealing with being ‘always online’.
29:30 The Definitive Yes.
32:30 Work on your rest ethic.
45:21 High-leverage, cornerstone habits.How to connectGet your copy of 52 Weeks of Wellbeing: https://www.koganpage.com/general-business-interest/52-weeks-of-wellbeing-9781398613911Follow Ryan on LinkedIn: https://www.linkedin.com/in/ryanhopkinsuk/ Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Seat at the table. Strategic partner. Getting employees to give a 💩
L&D buy-in goes by many names, but how do we get it?
4 L&D experts give you their advice in this episode of the L&D Drop-In.
The L&D Drop-In is brought to you by HowNow, your one home for learning and skills.
Learn more about what we do here: https://hubs.la/Q02Cbv3r0
Timestamps:
0:00 Intro
1:15 Hannah Shelton, Global Engagement & Knowledge Lead at Denstu
10:52 Hannah Clark, Marketing Director at MAAS Marketing
25:29 Sam Streak, Co-Founder at The People Experience Group
39:56 Sam Goodman: L&D Manager at ITPenergised, part of SLR.
How to connect:
Connect with Hannah Shelton on LinkedIn: https://www.linkedin.com/in/hannahshelton/
Connect with Hannah Clark on LinkedIn: https://www.linkedin.com/in/hannahwaddams
Learn more about MAAS Marketing: https://www.maas-marketing.co.uk/
Connect with Sam Streak on LinkedIn: https://www.linkedin.com/in/sam-streak-b7750bbb/
Learn more about The People Experience Group: https://www.thepxgroup.co.uk/
Connect with Sam Goodman on LinkedIn: https://www.linkedin.com/in/samgoodman33/
A good understanding of your audience is the best platform for success.
Whatever industry you’re in! But what does that look like in L&D?
Anita Anthonj, Founder and CEO at Talaera, works with lots of L&D teams and joined us to share her best lessons on getting this right.
With lessons on the difference between top-down and bottom-up initiatives, getting your message right, prioritising to deliver commercial impact and much more.
How to connect:
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Learn more about Talaera: https://www.talaera.com/
Connect with Anita: https://www.linkedin.com/in/anitaanthonj/ Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Timestamps
0:00 Intro
2:01 Why understanding your audience matters
6:29 Is this a bottom-up or top-down issue?
14:14 Commercial and business strategies
20:25 How can small teams prioritise?
26:52 Working with vendors and setting expectations
32:03 How does the audience want the message?
38:24 Common traits of teams that do well
42:15 Empathy for your audience
How did Duolingo develop their Time Spent Learning Well metric?
What's in Gallup's State Of The Workplace Report?
And what can L&D learn from Netflix's new culture memo?
Gary and Nelson sat down to discuss all three stories in the latest L&D Disrupt.
How to connect:
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Connect with Nelson: https://www.linkedin.com/in/nelsonsivalingam/
Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Timestamps:
0:00 Intro to the show
1:02 Duolingo’s Time Spent Learning Well Metric
17:31 Gallup’s State Of The Workplace Report
27:48 Netflix’s Latest Culture Memo
Useful links:
Duolingo’s Time Spent Learning Well Metric: https://blog.duolingo.com/time-spent-learning-well/
Gallup’s State Of The Workplace Report: https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx
Netflix’s Latest Culture Memo: https://about.netflix.com/en/news/sharing-our-latest-culture-memo
Free Guide | 37 Lessons For A Winning L&D Strategy: gethownow.com/disrupt
Live from Learning Technologies, Adam Slingsby shares his best advice, lessons and experiences from his first year in an L&D role.
Expect to learn which transferable skills Adam used from his army career, the quick wins he found in joining a new L&D function, how he won people over, and much more.
Learn more about HowNow: Learn more about HowNow: https://hubs.la/Q02Cbv3r0
Connect with Adam on LinkedIn: https://www.linkedin.com/in/adamslingsby/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Live from Learning Technologies, Sam Taylor joins us to give practical advice on moving to skills-first L&D.
Expect to learn the first steps you can take, why chucking content at people isn’t the answer, which AI pitfalls we need to avoid, and more.
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Connect with Sam on LinkedIn: https://www.linkedin.com/in/samtaylorel/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Here's the problem with how L&D uses AI right now 👉 It's driven by efficiency.
Now there's no problem with being efficient, as long as the thing you're trying to do more efficiently is the right thing you should be doing.
Learn how to find practical uses for AI in this webinar with HowNow's Nelson Sivalingam and Talaera's Mel MacMahon.
👉 Learn more about HowNow: https://hubs.la/Q02Cbv6x0
👉 Learn more about Talaera: https://www.talaera.com/
Timestamps
0:00 Effectiveness & efficiency
9:12 Finding problems to solve
18:52 Commercial understanding and tech
22:14 Organisational context
27:27 Is that tech a good fit?
35:22 Personalisation using AI in L&D
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Live from Learning Technologies, Neil Cunningham shares how storytelling can get people to believe in L&D and help you turn learners into heroes.
Expect to learn what data is fluff and what isn’t, how to share just enough context, the importance of telling people what comes next, and much more.
Connect with Neil on LinkedIn: https://www.linkedin.com/in/neiljohncunningham/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Live from Learning Technologies, Holly Flickinger shares Ardoq’s journey to driving engagement in L&D.
Expect to learn how they drive awareness of L&D initiatives, how they embed learning in the everyday, why hiring curious people is a crucial step, and much more.
Connect with Holly on LinkedIn: https://www.linkedin.com/in/hollyflickinger/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Live from Learning Technologies, Jon Fletcher shares his latest data and insights on the current state of L&D.
Expect to learn the two big reasons L&D teams want to use AI, where they’re going wrong and how we can go right to have impact with tech.
Connect with Jon on LinkedIn: https://www.linkedin.com/in/jnf/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Live from Learning Technologies, Jade McNeil helps you embrace your inner swiftie and take lessons on audience engagement from Taylor Swift.
Expect to learn how to Taylor takes her fans on a journey and how we can do that too, the power of storytelling, why engagement is often a struggle, and much more.
Connect with Jade on LinkedIn: https://www.linkedin.com/in/jade-mcneil-06a777199/
Connect with Gary on LinkedIn:
https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Live from Learning Technologies, Toby Kheng joined us for an honest conversation about the future of L&D and what an employee lifecycle should look like.
Expect to learn how to leverage internal influencers, what human-centered design really looks like, what we can learn from e-sports, and more.
Connect with Toby on LinkedIn: https://www.linkedin.com/in/tobykheng/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Live from Learning Technologies, Phill Yetzes talks us through how we can give managers and employees the tools and knowledge to own development.
Expect to learn how we get managers bought in, remove friction in their process, map talent effectively, and loads more.
Connect with Phill on LinkedIn: https://www.linkedin.com/in/phillyetzes/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Impact means different things to different people in your business… and it’s a good thing!Because if we know the commercial goals, the team’s aim and individual aspirations, we can build learning that ticks those boxes.
And that’s how we drive impact! Ajay Pangarkar - author of Learning Metrics - explains how we approach this here.
Get your copy of Learning Metrics. Use Discount Code KOGANPAGE20 for 20% off.
https://www.koganpage.com/hr-learning-development/learning-metrics-9781398615366
Timestamps
0:00 Intro to Ajay
2:50 How to build a commercial mindset
7:26 The problem with ROI in L&D
17:33 Impact for the individual
26:05 Retention and application of information
32:57 Behaviour and performance change
39:14 The Organisational Value Chain
49:36 Finding the data that shows impact
54:55 Ajay’s final thoughts
How to connect:
Find Ajay on LinkedIn: https://www.linkedin.com/in/ajaypangarkar/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Useful links:Rethinking Organizational Strategy: A value-focused approach to strategic planning
https://www.cpacanada.ca/-/media/site/operational/rg-research-guidance-and-support/docs/02362-rg-mag-rethinking-organizational-strategy-guideline-jan-2020.pdf
Balanced Scorecard Institute
https://balancedscorecard.org/bsc-basics-overview/
Customer Intimacy and Other Value Disciplines
https://edisciplinas.usp.br/pluginfile.php/1704697/mod_resource/content/1/TreacyWiersema%20-%20Disciplinas%20de%20Valor.pdf
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Live from Learning Technologies, Huler’s Suzi Archer joins us to discuss how we can drive learner engagement by aligning our customer and employer experiences.
Expect to learn how this can also drive performance, how we connect every role to the customer experience, why we should work backwards from the customer experience and more.
Connect with Suzi on LinkedIn: https://www.linkedin.com/in/suzi-archer/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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From economic pressures to the desire to build skills and ongoing battles to work from home, it’s an interesting time in the talent space.
So what can the latest data tell us about how employees view growth and what companies should be doing?
Randstad Risesmart’s Toby Crane joined us to talk through two interesting reports.Their 2024 Talent Trends Report and their recruitment industry trends from around the globe, in partnership with Workmonitor.
Timestamps
0:00 Intro to Toby Crane and Randstad Risesmart
2:34 Why skills and work-life balance are important
8:41 The economy and career progression
14:41 The WFH debate and employer brand
21.54 L&D is crucial to talent
29:42 Who is responsible for development?
35:10 The influence of our personal lives
40:30 Final data points from the reports
How to connect:
Find Toby on LinkedIn: https://www.linkedin.com/in/tobycrane/
Learn more about Randstad Risesmart: https://www.randstadenterprise.com/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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By 2030, we'll need to reskill ONE BILLION people (Adecco).It's a big challenge, but it can be done 🙌And this episode of the L&D Drop-In gives you the proven tactics and insights to get started. Learn who you'll hear from and jump ahead with these timestamps.
0:00 Intro
1:00 Joelle Tomkinson. Blendible's Director on the importance of aligning and L&D efforts to business objectives, marketing your plans, and more.
14:09 Nelson Sivalingam. HowNow's CEO on overcoming the challenges of mapping and measuring skills to close your skills gaps.
27:54 James Griffin. Principal Consultant at Skill Collective on making skills a transformative force and much more.
43:08 Nick Petch: Learn about job tasks, cold/warm data, a skills culture and more from the Senior Specialist Lead and Head of Learning Innovation at Deloitte
59:16 Final advice and short Q&A.
Useful links:
Connect with Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Learn more about HowNow: gethownow.com
Connect with Joelle on LinkedIn: https://www.linkedin.com/in/joelle-tomkinson-digital-learning/
Learn more about Blendible: https://www.blendible.co.uk/
Connect with James on LinkedIn: https://www.linkedin.com/in/jamesthegriff/
Learn more about Skill Collective: https://www.linkedin.com/company/skill-collective/
Connect with Nick on LinkedIn: https://www.linkedin.com/in/nickpetch/
Listen to Nick explain Skill Sprints: https://learninguncut.global/podcast/elevate-33/
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More than 1 billion people need to be reskilled by 2030, so adopting a skills-first L&D approach is crucial (WEF).
With ORC leading the charge and building a skills framework that’s driving development, we asked if they’d be open to sharing the playbook.
Kayshia Kruger, Director of Organization Development, answered the call and shares her process with you in this episode.
Expect to learn why skills means starting small, who needs to be involved, the power of removing friction, and much more.
Timestamps
0:00 Intro to the L&D playbook, Kayshia and ORC
3:18 How and why ORC became skills-based
10:51 Stakeholders and scaling it across the business
20:53 Grow Tracks
23:19 The 3 E Framework for ORC’s Learning Experiences
29:40 How it’s been received internally
How to connect
Learn more about ORC: orcolan.com
Learn more about Kayshia: www.kayshiakruger.com
Connect with Kayshia on LinkedIn: https://www.linkedin.com/in/kayshiakruger/
See HowNow in action: gethownow.com
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The organisational impact is in the big, scary L&D challenges you’ve been putting off!
Take skills. We do it manually right now and it means it’s too hard - we can’t do it map and measure them at the speed or scale required.
So we find an easier challenge to solve, to show we solved it. But to have true impact, we need to take on the hardest challenges.
From using AI to mapping skills, and engaging learners to centralising information, learn how in this conversation with HowNow CEO, Nelson Sivalingam.
Learn more about HowNow at gethownow.com
Timestamps
0:00 Why we need to tackle the big challenges
6:50 The Engagement Gap
13:59 Mapping and measuring skills
17:26 AI for the long term
27:59 Centralising learning
39:06 AI for L&D
42:11 Demonstrating impact
50:49 Tackling Incomplete data
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Struggling to shift L&D’s perception in the business? You’re not alone!
Thankfully, Danielle Dziurun is here to help - with a proven framework for understanding current perception, shifting it, and aligning to business goals.
By the end of this episode, you’ll have the confidence and skills to improve L&D perception and impact.
Timestamps
0:00 Intro to Danielle
2:06 Understanding L&D’s perception
7:04 Next steps based on your learnings
10:21 Connecting development to core values
14:58 How we align to commercial goals
20:02 Using data effectively in L&D
23:22 Removing friction for learners
Useful links
- The First 90 days – Michael Watkins
- The Ramblings of an L&D Professional – Helen Bailey
- Learning Transfer Evaluation Model – Will Thalheimer
How to connect
Find Danielle on LinkedIn: https://www.linkedin.com/in/danielledziurun/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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“We don't own their time or attention. So how can we genuinely get people engaged?”
This is Greg Arthur’s mindset around learning experiences, and he’s created a process that solves the issue.
In this episode, he joins us to talk through the first part - how we build a foundation by understanding problems, stakeholders, context and more.
Timestamps
0:00 Intro to Greg
2:41 The fundamentals for solving problems
9:04 Mapping stakeholders and problems
17:52 The metrics that matter to people and the business
22:47 Finding your sub problems
26:03 Advice for small L&D teams
31:49 Where you can find Greg
How to connect
Find Greg on LinkedIn: https://www.linkedin.com/in/greg-arthur-flpi-736b288/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
Learn more about Two Circles: https://www.twocirclesstudio.com/
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“Research tells us that extremely low numbers of employees are truly happy with their experience at work – Gartner suggests it may even be as low as 13%.
“Unengaged employees are not productive employees, and they are unlikely to stay in your organisation for long.”
Those are the words of the LACE Partners team, who recently launched the employee experience revolution - a campaign and guide that provides five steps to successful EX.
Kat Bernardes and Cathy Acratopulo joined Gary to talk through delivering a meaningful employee experience.
From clarity of what that is to auditing your current experiences, building an EVP, and loads more.
Get your copy here: https://lacepartners.co.uk/the-employee-experience-revolution/
And sign up for the What The Fluff L&D Bootcamp: gethownow.com/wtf-bootcamp
Timestamps
0:00 Intro
1:36 Why EX is so important
6:36 Creating a robust EVP
11:32 Targeting different audiences
16:02 Auditing your current EX
21:56 Quick wins for EX
25:49 Driving business value and commercial impact.
30:00 Communicating value and co-owning the strategy
37:03 Shouting about your wins
40:07 Being the catalyst for EX change
How to connect:
Connect with Cathy: https://www.linkedin.com/in/cathy-acratopulo-lacepartners/
Connect With Kat: https://www.linkedin.com/in/kat-bernardes-452b9826/
Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter
Learn more about LACE: https://lacepartners.co.uk/
Learn more about HowNow: gethownow.com
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As part of the L&D Drop-In, Bena Saiyed walked us through her process for a Root Cause Analysis - allowing us to solve real problems and drive business impact.
There was a slight issue with Bena's sound, but hopefully you can still hear all the valuable advice!
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Read Bena’s guide to a Root Cause Analysis: https://sites.google.com/view/bena-s/services/root-cause-analysis
Connect with Bena on LinkedIn: https://www.linkedin.com/in/bena-s/
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As part of the L&D Drop-In, Meghan Fraser-Elvira talked us through how we can understand the culture, the person, and what engaging means in the context of our business to build great learning experiences.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Connect with Meghan on LinkedIn: https://www.linkedin.com/in/meghancfraserelvira/
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As part of the L&D Drop-In, Rob Plumb shared his experiences with using personalised, active, and value-adding language in learning content.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Connect with Rob on LinkedIn: https://www.linkedin.com/in/rob-plumb-29a77522b/
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As part of the L&D Drop-In, Srishti Sehgal walked us through the process of bringing organisational context into learning experiences.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Read the article on context-driven L&D: https://www.srishtisehgal.co/rubble/context-driven-lxd -
Connect with Srishti on LinkedIn: https://www.linkedin.com/in/srishti-sehgal/ -
Sign up for Srishti's newsletter: https://learning-nerds-diary.ck.page/subscribe
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Which human skills are we going to need in the next five years?
Assemble You have put together a new audio series on 10 of the human skills AI can’t replicate, and Adam Lacey joined Gary to talk through five of them.
Including creativity, resilience, empathy and much more - with recommendations on how we build them for the future.
Access the Future Human series: https://www.assembleyou.com/products/future-human
Sign up for HowNow’s free L&D bootcamp: https://www.gethownow.com/wtf-bootcamp
Timestamps:
0:00 What is the Future Human series?
5:42 Any skills we won’t need?
8:31 Resilience
18:13 Creativity
27:20 Critical Thinking
30:53 Empathy and collaboration
44:24 Finding Adam and Future Human
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Rush into buying tech, and before you know it, you’re tied into a contract for something that doesn’t solve your problems.
It’s a tale as old as time and one that Ross Stevenson's free template can save you from!
The Founder and Chief Learning Strategist at Steal These Thoughts joins us to explain how we can make smart choices - instead of following tech trends - to solve our problems.
Sign up for the WTF Bootcamp: https://www.gethownow.com/wtf-bootcamp
Get Ross’ free tech template: https://www.linkedin.com/feed/update/urn:li:activity:7156195743949537280/
Get HowNow’s free RFP template: https://try.gethownow.com/rfp-template
Timestamps
00:00 Intro to Ross and his tech template
1:41 Why are we drawn in by new tech?
7:09 Finding problems that need solving
18:48 Can our existing tech stack help?
25:37 Finding new tech for problems?
39:32 Apply all of this in your context
42:31 Audience Q&A
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“A trusted advisor is a strategic business partner embedded in the business. Who understands the business and is driving value for the organisation.”
The question is, how do we become one? And unpick ourselves from the position of being an order taker?
DR. Keith Keating, author of The Trusted Learning Advisor, explains all in this episode.
We discuss why we end up in the order-taker lifecycle, why we should become trusted learning advisors and some of the key steps for getting us there, why willingness to learn and understand our audience are critical, overcoming resistance and much more.
Timestamps
0:00 Who is Keith Keating?
3:12 The order-taker cycle
7:52 The value prop of a trusted advisor
16:50 The motivation for becoming one
23:47 The role of listening and role playing
27:54 Take ownership of problems and stop saying “not my job”
32:40 How to roleplay and practice conversations
37:09 Handling resistance
47:25 Keith’s final advice
How to connect:
Connect with Keith: https://www.linkedin.com/in/dr-keith-keating-1976963a/
Get your copy of The Trusted Learning Advisor: https://www.koganpage.com/hr-learning-development/the-trusted-learning-advisor-9781398612457
Sign up for the What The Fluff Bootcamp: gethownow.com/wtf-bootcamp
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Sign up for What The Fluff today: gethownow.com/wtf-bootcamp
Context is absolutely crucial to delivering L&D impact! From the self-awareness of our current capabilities to stakeholder expectations and the business’s commercial goals - it’s huge.
But how often do we reflect on our current context and feed that into our strategy?
Probably not enough and in this episode, the brilliant Patrick Mullarkey talks us through these three key steps for turning this context into impact.
-
Reviewing our current position and conditions.
-
Understanding stakeholder perceptions and expectations.
-
Ways to act on that and drive L&D in the right direction.
Timestamps:
0:00 Understanding your current context.
10:38 Speak to your stakeholders and learn where they are.
14:37 Questions L&D teams can ask about current strategy.
24:14 What do stakeholders and investors expect?
31:12 Do we overpromise and underdeliver?
34:11 Build a commercial understanding.
41:04 Scaling L&D based on context.
44:09 Q&A and final thoughts.
How to connect:
Sign up for What The Fluff: gethownow.com/wtf-bootcamp
Connect with Patrick: https://www.linkedin.com/in/mullarkeypj/Connect with Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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Sign up at: gethownow.com/wtf-bootcamp
Say hello to your six-step, self-paced course for a winning L&D strategy 👋
If you’re struggling to show impact, battling to get buy-in or exhausted by a lack of L&D engagement, you’ll love What The Fluff!
Over four years, we've worked with innovative L&D teams, interviewed hundreds of industry experts, researched what learners really think, and even written the book on Learning at Speed.
This bootcamp combines the best of that to break down your L&D strategy and rebuild it for impact.
Get the skills, frameworks and proven tactics for L&D success completely free at gethownow.com/wtf-bootcamp
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Inspired by his great article on getting the basics right before embracing new technologies, Paul Matthews returns to the podcast to discuss how we do that in 2024.
From the fundamentals of problem discovery to driving successful behaviour change, working well with stakeholders and much more, this is a great reminder before 2024 really gets going.
Timestamps
00:00 Introduction to Paul and the episode
02:33 Defining impact in your organisation
09:31 Discover problems before you act
17:57 Understanding your L&D brand
25:21 The importance of listening
30:40 Basics of good behaviour change
38:49 Who do problems affect and how?
How to connect and useful links
Read ‘Go back to basics before embracing shiny new technologies’ here: https://www-trainingzone-co-uk.cdn.ampproject.org/c/s/www.trainingzone.co.uk/develop/business/go-back-to-basics-before-embracing-shiny-new-technologies?amp
Connect with Paul on LinkedIn: https://www.linkedin.com/in/paulmatthews100/
Visit his website and sign up to his newsletter here: https://paul-matthews.com/
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The buzz around AI for L&D has never been higher but the conversation is surface level and dominated by gimmicky ideas.
Egle Vinauskaite takes us beyond that in this episode, diving into the challenges and practicalities of using AI for L&D. From the ethics to the context and the core principles you need to get it right.
Running order
0:00 Intro the show
1:12 Meet Egle
5:28 Why is organisational context so crucial?
12:03 Lessons from speaking to business leaders.
16:35 Why motivation and environment are key
23:11 Privacy, bias and the ethics of AI in L&D
31:46 Does more information mean better decision making?
35:11 How is AI currently perceived in your business?
39:23 Audience Q&A
How to connect
Find Egle on LinkedIn: https://www.linkedin.com/in/vinauskaite/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Get 37 Lessons For A Winning L&D Strategy: https://www.gethownow.com/disrupt
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Collecting feedback can be a challenge, especially when it comes to our content! From the framing to the timing, it’s easy to get the basics wrong, but this episode helps us get it right.
Matt Laybourn, Founder of Rockee - a platform built to collect content feedback in real time - joined Gary to talk us through the fundamentals of capturing feedback we can use.
Timestamps
0:00 Intro to the episode, Matt and Rockee
4:04 The basics of good feedback
8:38 Is there trust in your content?
13:20 Improving content through feedback
16:44 Low-hanging fruit and quick wins
19:38 When we collect feedback matters
26:34 Storytelling using feedback
31:28 Keep feedback personal
How to connect
Find Matt on LinkedIn: https://www.linkedin.com/in/matt-laybourn/
Learn more about Rockee: https://rockee.io/
Listen to The Sausage Factory: https://podcasts.apple.com/gb/podcast/the-sausage-factory/id1687059013
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Nelson Sivalingam, CEO and Co-Founder of HowNow and Kasper Spiro, Co-Founder and Chief Strategist at Easygenerator to discuss the shift from hiring to upskilling.Expect to learn the smart ways of identifying your urgent skills gaps, pitfalls that can derail your efforts and how you can get started with skills-first learning.Learn more about HowNow here: https://www.gethownow.com/Learn more about Easygenerator here: https://www.easygenerator.com/Connect with Nelson: https://www.linkedin.com/in/nelsonsivalingam/Connect with Kasper: https://www.linkedin.com/in/kasperspiro/
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Backed by the latest HowNow and Lattice research, this episode takes you through four realistic HR trends for 2024. No gimmicks, just proven tactics for more impact in the year to come.
Learn more about HowNow here: https://www.gethownow.com/ Learn more about Lattice here: https://lattice.com/
Timestamps
0:00 Intro to HowNow and Lattice
4:26 The issue with career conversations
10:54 Having better career conversations
18:19 Flexible working in 2024
29:03 The shift from hiring to upskilling
38:54 What AI means for HR and L&D
42:34 Recapping 2024 HR Trends
43:28 Putting this into practice
50:26 Q&A
How to connect:
Find Jules on LinkedIn: https://www.linkedin.com/in/julietstrong/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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There’s been a lot of talk about Slack’s recent week-long hiatus dedicated to learning in the past few weeks.
"Ranger Week" involves employees temporarily putting aside their regular work duties to study various modules offered through Salesforce's Trailhead online learning platform.
And to achieve Ranger Status, Slack employees need to complete approximately 40 hours of online learning.
With all the debate on this approach, HowNow Head of People, Pauline Taylor, joined Gary to talk through the pros, cons and improvements to be made.
Read HR Grapevine’s article on this: https://www.hrgrapevine.com/content/article/2023-10-24-slack-announces-radical-week-long-shutdown-due-to-an-internal-skills-crisis
Running order:
0:00 Slack’s week-long shutdown
2:28 Taking people out of the workflow
6:09 The importance of context
10:23 Relevance and structure in learning
17:51 Learning with purpose and autonomy
25:14 Feedback for learning initiatives
27:05 The impact on wellbeing
29:36 How to improve this approach
How to connect
Connect with Pauline on LinkedIn: https://www.linkedin.com/in/paulineparsley/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Follow HowNow on LinkedIn: https://www.gethownow.com/
Learn more about what we do: https://www.linkedin.com/company/10956378
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Backed by the latest research, Nelson and Gary take you through 5 realistic L&D trends for 2024. No gimmicks, just proven tactics for more impact in the year to come.
From using AI intentionally, to aligning with you organisation’s goals and upskilling people for the future, you’ll want to hear this conversation.
Download The 2024 L&D Trends Report here: https://try.gethownow.com/2024-trends
Running order
0:00 Introduction
2:15 Aligning with company goals
10:49 Problem discovery
13:05 The shift to upskilling
17:20 Skills and retention
20:43 The cost of inaction
22:29 Skills-first L&D
28:30 Time and engagement as barriers to learning
34:18 People can’t find information they need
40:58 Using AI intentionally
46:40 Audience Q&A
How to connect
Find HowNow on LinkedIn: https://www.linkedin.com/company/10956378
Visit our website: https://gethownow.com/
Find Nelson on Linkedin: https://www.linkedin.com/in/nelsonsivalingam/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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As small and solo L&D teams, there’s so much we can do - but how do we focus on the stuff that drives impact?
We want to build good relationships with people, but pushing back and saying no are key to solving problems.
And how do we keep enjoying the ride and build a network around us to share it with?
In this episode, Emma Aplin, Eryn Frost and Annie Woodcock joined us to share their honest experiences and best advice.
Running order
0:00 Intro to the show and today’s guests
1:10 How can L&D teams prioritise to add value?
16:06 Borrowing skills from internal experts
27:13 Advice on building your external network
30:56 Getting buy-in across your business
48:20 Audience Q&A
How to connect
Find Emma on LinkedIn: https://www.linkedin.com/in/aplinej/
Find Eryn on LinkedIn: https://www.linkedin.com/in/eryn-frost-2b607b21/
Find Annie on Linkedin: https://www.linkedin.com/in/annie-woodcock-177037a7/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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In this episode, Gary's joined by Winnie Amoaku, UK Partnerships Manager at HiBob, to discuss the relationship between HR and L&D and what’s needed for it to flourish.
From their common audience and shared foundation, to how they collaborate to drive performance and retention, this is a brilliant conversation.
Running order
0:00 Intro to Winnie and her background
2:14 Roles and responsibilities for HR and L&D
5:30 The balance between hiring and upskilling
11:11 Discussing Amazon’s data-led upskilling
14:20 Making development part of employee benefits
19:00 Building the employer brand and the problem with losing knowledge
25:21 Tech frustrations and learner expectations
30:37 HR’s in tech adoption
How to connect
Find Winnie on LinkedIn: https://www.linkedin.com/in/winnieamoaku/
Learn more about HiBob: https://www.hibob.com/
Read their latest research with CIPD: https://www.hibob.com/blog/research-hr-digital-transformation/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: https://www.gethownow.com/
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Download your copy of The 2024 L&D Trends Report today 👇
https://try.gethownow.com/2024-trends
Bringing together all the best data from 20+ reports and conversations with dozens of L&D experts and professionals.
👉 Realistic and unbiased L&D trends based on the latest data.
👉 Context of how we got here.
👉 Recommendations for getting ahead of every trend and challenge.
👉 Insights from L&D and people experts.
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The world is changing fast, and we need to help people build the right skills and knowledge at pace.
At the same time, we need to strike the balance with wellbeing and prevent employees from feeling overwhelmed.
And, ultimately, we need to do that while making sure our efforts are geared toward performance and impact.
Today’s session is all about giving you advice and lessons from doing this in practice, with HowNow CEO and Co-Founder, Nelson Sivalingam, and Lattice’s Head of Sales, Jon Chemouny.
Learn more about HowNow: https://www.gethownow.com/
Learn more about Lattice: https://lattice.com/
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Learning science feels like a buzzword to some and comes with baggage for others, which often stops us understanding what it really means and applying it to any great effect.\
Lauren Waldman, Learning Pirate, joined us to chat through what learning science means in practice, why L&D pros need to understand how learning happens, the role of the brain in upskilling and driving change, and much more.
Running order
0:00 Intro to Lauren and this conversation
3:05 What does learning science mean in practice?
7:32 L&D’s perception of itself
12:24 Understanding behaviour change
19:22 How does our brain work against us?
22:52 The challenge of getting buy-in
30:22 Why L&D pros need to understand the brain
39:51 Designing learning for the brain
42:51 Good examples from Lauren’s experiences
46:20 Considering stress and other emotions
53:16 Being kind to yourself and where to find Lauren
How to connect
Find Lauren on LinkedIn: https://www.linkedin.com/in/lauren-waldman-learning-pirate-4666bab/
Learn more about the Learning Pirate: https://www.learningpirate.com/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/Learn more about HowNow: https://www.gethownow.com/
Get 37 Lessons For A Winning L&D Strategy: https://www.gethownow.com/disrupt
--- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
As we approach episode 50 of L&D Disrupt Live (woohoo), Gary shares 13 of his favourite tips, tactics and lessons from hosting the show.🎙️ Join us live for episode 50: AI In L&D: How To Move Beyond The Gimmicks with Egle Vinauskaite:
https://lu.ma/AI-and-learning
🏆 Download your free copy of 37 Lessons For A Winning L&D Strategy:
https://www.gethownow.com/disrupt
🤝 Connect with Gary and share your thoughts and feedback:
https://www.linkedin.com/in/gary-stringer-copywriter/
Running order
0:00 Intro
2:17 Leadership is a behaviour, not a title
3:53 We spend too much time focusing on the what and not enough on the how
5:13 AI will only scale your problems if you don't have the basics in place
7.09 You don't need to be in the thing to do the thing
8:38 When you collect feedback matters?
10:12 Build purpose sessions into onboarding
11:19 Validate your ideas early
12:43 Allow people to spend learning budgets collectively
14:45 Turn why questions into what and how questions
16:08 Including focus and alertness exercises into learning experience
17:48 Where to start with building a central brain
20:02 It’s not about building learning ecosystems but taking the friction out of them
21:55 Everyday actions = better workplaces for everyone
24:01 End of the show
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Give us one hour, and we’ll give you insights from decades of L&D experience!
L&D Life Hacks are back!
Taking the proven lessons from our expert panel and framing them in a way you can apply every day.
From the reframing you need to collaborate effectively, to how you manage the short and long-term L&D vision, and much more.
Meet our experts
👋 Lauren Scholtz, Learning and Development Manager at Humanforce.
👋 Neil John Cunningham, Founder and Learning & Development Solutions Director at Align Learn Do
👋 Sam Allen, Head of Learning and Performance at Insightful People.
Running order
0:00 Intro to the show
1:00 1. Reframe learning requests as hypotheses to test
6:05 2. Bring stakeholders into Learning Experience Design
10:32 3. Let people teach you what they know - then steal it
18:31 4. Accept that going slow is sometimes how you will go fast
20:00 5. Start small and go large
31:47 6. Talk to your stakeholders about their business, not about learning/training
39:38 7. Get comfortable with business data
44:45 8. Become a good data storyteller
49:56 9. Think medium
How to connect
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
Find Lauren on LinkedIn: https://www.linkedin.com/in/laurenscholtz/
Find Neil on LinkedIn: https://www.linkedin.com/in/neiljohncunningham/
Find Sam on LinkedIn: https://www.linkedin.com/in/samallenlearning/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join Chris Chesterman (Head of Sales, HowNow) as he speaks to Aki Friedrich, Director of Learning Experience at Superside.
They discuss the importance of following your curiosity and creativity, the facilitation skills he picked up from teaching German, lessons from stepping into internal leadership roles, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order
0:00 Intro to Aki and his career journey
5:56 Confidence from performing experiences
7:29 Lessons from teaching German
11:52 Skills from high-growth period
15:03 Lessons from a career win
17:14 Leading with empathy
20:48 The influence of learning experiences
23:11 Understanding business context
25:25 Lessons from things that didn’t go as planned
28:32 Advice to new leaders
31:18 Quickfire questions
Find Aki on LinkedIn: https://www.linkedin.com/in/akifriedrich/
Find Chris on LinkedIn: https://www.linkedin.com/in/chris-chesterman/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
If you’re a small or solo L&D team, the world probably feels like it’s changing faster than ever!
The question is how can we respond, adapt and innovate to solve complex problems?
The Agile L&D approach will help!
And Natal Dank (Author of Agile HR: Deliver Value in a Changing World of Work) gives you the tools to build one in this live podcast.
Running order
0:00 Intro to Natal and Agile HR
2:54 What’s agile and why now?
10:46 Direct L&D benefits and relationship
14:59 Fall in love with problems, not solutions
19:15 Working in multi-skilled ways
21:16 The agile mindset for L&D
29:38 Thinking like a scientist and celebrating small wins with agile
35:05 Design principles for agile L&D
43:34 Scaling L&D efforts
47:07 Other agile tactics for L&D
50:22 Audience questions and final thoughts
How to connect
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
Find Natal on LinkedIn: https://www.linkedin.com/in/nataldank/
Learn more about PXO Culture: https://www.pxoculture.com
Get your copy of Agile HR: https://www.pxoculture.com/agile-hr-book
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join Gary Stringer (Content Marketing Manager, HowNow) as he speaks to Deborah Hankin, Chief People Officer at Astound Commerce.
They discuss how her marketing background influences her CPO role, the importance of transparency, getting long-term buy-in for L&D, who new CPOs should collaborate with, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order
0:00 Intro to Deborah and her career journey
5:00 Deborah’s first CPO role and what inspired her switch
7:28 Spotting talent
8:25 How Deborah uses her marketing background
14:22 Being a people person and open as a CPO
16:11 Lessons from things that didn’t go as planned
20:44 First steps when entering a business as a CPO
25:40 The impact of leadership coaching
29:40 Qualities of a great CPO
Find Deborah on LinkedIn: https://www.linkedin.com/in/hankin/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Assemble You's Adam Lacey and Tap'd Solution Anthony Ryland joined us to discuss how you can empower your employees to grow in the flow of work.
From how we solve employee challenges at the point of need to the role of tech in creating fluid learning journey, this sessions will give you the tools to deliver the right content at the right moments for the right impact.
How to connect and relevant resources:
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Connect with Adam: https://www.linkedin.com/in/adamlacey/
Learn more about Assemble You: https://www.assembleyou.com
Download their FREE Playbook: 5 New Rules for Learning Engagement and Impact: https://www.assembleyou.com/learning-challenges
Connect with Anthony: https://www.linkedin.com/in/anthonyryland/
Learn more about Tap'd Solutions: https://tapdsolutions.com/
Download their Engaging Hybrid Teams report: https://tapdsolutions.com/engaging-hybrid-virtual-and-dispersed-workers-and-teams/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join Chris Chesterman (Head of Sales, HowNow) as he speaks to Zarina Ward, Global Chief People Officer at Kantar Public.
They discuss lessons from Zarina’s recruitment experience, how the commercial mindset helps CPOs have better conversations, lessons from big career wins and things that didn’t pay off, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order
0:00 Intro to Zarina and her career journey
5:54 Lessons from the recruitment industry
9:08 Applying a commercial mindset as a CPO
17:19 Lessons from big career wins
21:32 Lessons from things that didn’t pay off
26:40 CPO qualities and coaching experiences
34:16 Quickfire questions
Find Zarina on LinkedIn: https://www.linkedin.com/in/zarinaward/
Find Chris on LinkedIn: https://www.linkedin.com/in/chris-chesterman/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
“Thinking, attention, memory and behaviour can all be different for someone who is neurodivergent.”
And with around 20% of the population being neurodivergent, it’s time for a conversation on how L&D can better support employees.
Hayley Brackley, Neurodiversity Specialist and founder of Great Minds Don’t, joined us to have that conversation.
From day-to-day actions we can all take to build a better culture to how we build live sessions and resources, this episode is packed with tangible lessons you can apply today.
Running order:
0:00 Hayley’s background, story and career
6:53 Defining neurodiversity in the L&D space
12:00 Everyday actions we can take
19:06 Collecting learner feedback
23:04 Providing meeting clarity
27:35 A neurodivergent-friendly space helps everyone
28:32 How do we understand neurodivergent needs?
32:24 Running better live sessions
41:10 Creating better resources
45:02 Audience Q&A
How to connect
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
See HowNow in action! Sign up for a live walkthrough: https://try.gethownow.com/see-hownow-weekly
Find Hayley on LinkedIn: https://www.linkedin.com/in/hayley-brackley/
Learn more about Great Minds Don’t: https://www.greatmindsdont.co.uk/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join Nelson as he speaks to Lara Morgenthaler, Chief People Officer at ShipBob. They discuss why Lara moved from recruiting to HR business partnering, building tolerance for change, whether you can teach curiosity, lessons from working at Amazon, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order
0:00 Intro and Lara’s first job in HR
3:34 Moving from recruiting to HR business partnering
8:15 Can you teach curiosity
9:21 Lessons from 6 years at Amazon
12:00 Recognising you’re ready for a CPO role
16:51 What Lara wishes she knew at the start
18:17 Current HR and people challenges
21:41 Building an inclusive workplace
25:38 Quickfire questions
Find Lara on LinkedIn: https://www.linkedin.com/in/laralandua/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join Nelson as he speaks to Fidelma Butler, Chief People Officer at Couchbase.
They discuss how Fidelma entered the HR space, the power of storytelling and data to drive change, how CPOs can spend more wisely, work-life balance as a HR leader, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order:
0:00 Intro to the show
0:40 Getting into HR
4:36 HR transformation and buy-in
7:54 Storytelling and other CPO skills
10:27 Moving in-house from consulting
12:57 Keeping calm in fast-changing environments
15:18 What you wish you knew at the start
17:27 Future challenges for people leaders
19:12 Work-life balance as a CPO
21:22 Quickfire questions.
Find Fidelma on LinkedIn: https://www.linkedin.com/in/fidelmabutler/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
In the final L&D Disrupt Short from this year’s Learning Technologies, David Callander, Head of Learning Design at Mint Interactive, share his lessons on building effective learning experiences.
From creating content that solves real problems to making it accessible in moments of need, David shared some great advice.
Connect with David on LinkedIn: https://www.linkedin.com/in/david-callander/
Learn more about Mint Interactive: https://www.mint-interactive.com/
Learn more about HowNow: https://gethownow.com
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Review your L&D strategy honestly, redefine the problems and build what you’re doing around impact!
This is a process we should be doing periodically, to ensure L&D is aligned with the business.
📝 Take stock of what works!
🤔 Re-establish which problems need solving and the skills required.
🤝 And prime your strategy to deliver more L&D impact for the whole business.
This live workshop will give you a five-step framework to refocusing and realigning your strategy
Running order
0:00 The risk of doing nothing.
3:49 Taking stock of where you are now.
15:37 Understand current skills gaps.
27:25 Review your tech and processes
37:15 Bake impact into everything
45:21 Find your influencers and advocates
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guideSee HowNow in action!
Sign up for a live walkthrough: https://try.gethownow.com/see-hownow-weekly Learn more about HowNow: https://gethownow.com/
How to connect
Find Alfie on LinkedIn: https://www.linkedin.com/in/alfiegardner/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: https://gethownow.com/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join Nelson as he speaks to Angela Benmassaoud, Chief People Officer at HealthAxis Group.
They discuss how Angela’s mum inspired her early career, what makes a great leader, fostering a sense of openness, and so much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order:0:00 Intro to the show
0:40 How Angela’s Mum inspired her career journey
7:30 What makes a great leader?
9:09 How Angela built leadership skills
12:09 Has being a single Mum influenced Angela’s journey?
13:50 Creating an open culture.
18:00 Getting C-Suite buy-in
25:20 What do wish you knew at the start?
26:56 Quickfire questions
Find Angela on LinkedIn: https://www.linkedin.com/in/angela-benmassaoud-mba-shrm-scp-executive-coach-02369673/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
In this conversation recorded at Learning Technologies 2023, Gary is joined by Sarah Mian, Head of Learning Content at The Access Group, to discuss how we can create more engaging learning content.
From why it so often disconnects to how we take a more human-centered approach, these tips will take your content to the next level.
Connect with Sarah on LinkedIn: https://www.linkedin.com/in/sarah-mian-32a39a42/
Learn more about The Access Group: https://www.theaccessgroup.com/en-gb/
Learn more about HowNow: https://gethownow.com
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
In this episode, Nelson is joined by Sarah Coleman, Chief People Officer at Adarma Security.
They discuss Sarah’s HR background, whether we need experience in a sector to excel in it, Ruthless prioritisation as a CPO, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order
0:00 Intro to Sarah.
4:45 The first HR role and impostor syndrome.
8:17 Building Head of HR skills.
9:55 Creating work-life balance.
15:36 The importance of main sector expertise
17:18 Where should a CPO start in a new business?
20:50 Ruthless prioritisation as a CPO.
23:03 Quickfire questions.
29:40 Advice to aspiring CPOs.
Find Sarah on LinkedIn: https://www.linkedin.com/in/sarahcoleman31/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
In this L&D Disrupt Short, Gary is joined by Felix Ohlhauser, Head of Sales International at PINKTUM, to discuss how we can make learning more accessible and applicable at the point of need.
They also explain how you can build courses to make each part and resource work independently.
Connect with Felix on LinkedIn: https://www.linkedin.com/in/felix-maximilian-ohlhauser-a65a734b/
Learn more about PINKTUM: https://www.pinktum.com/en/
Learn more about HowNow: https://gethownow.com
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
When it comes to learning budgets, you're probably at one of two stages:
☝️You've given people a personal budget to support their growth.
✌️You're not there yet! But you're looking at ways to free up time, funds and resources.
Either way, this live podcast will give you the tools to build learning budgets and drive impact with them.
Join Bonita Matthee (Learning and Development Lead at Permutive), and Ulrika Hofman (People Partner at Scrive) to discuss the full learning budget journey.
From what to do before you offer a dedicated financial budget to rolling that out when the time does come and optimising the process for ROI.
Running order:
0:00 Learning budgets are more than money
5:31 Enabling managers to have better development conversations
9:23 Establish career goals and skills gaps
13:36 Using data and collaborative spending
18:19 What someone wants to do vs. what’s beneficial
21:39 The request process for budget spend
30:26 Building relationships with managers
34:25 Progression and learning’s relationship
40:45 Employer branding and talent attractionHow to connect
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
See HowNow in action! Sign up for a live walkthrough: https://try.gethownow.com/see-hownow-weekly
Find Bonita on LinkedIn: https://www.linkedin.com/in/bonita-matthee/
Find Ulrika on LinkedIn: https://www.linkedin.com/in/ulrikahofman/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
In this episode, Nelson is joined by Anthony Onesto, Chief People Officer at Suzy. They discuss the benefits of Anthony’s commercial background, the issue of being a generalist vs. a specialist, his recently-published book, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
Running order
0:00 Anthony’s backstory
4:25 Has a commercial understanding helped as a CPO?
6:19 Wanting to become a CPO
8:07 Balancing being a generalist vs. specialist
11:00 AI, innovation and tech
20:53 What you wish you knew when you started in HR.
22:47 Ella The Engineer
29:26 Anthony’s book and COVID’s influence
37:00 Quickfire questions
Find Anthony on LinkedIn: https://www.linkedin.com/in/anthonyonesto/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
In this short-form conversation, Gary speaks with Helen Marshall, Chief Learning Officer at Thrive and host of the Diary of a CLO podcast, about skills gaps, L&D trends and how she approaches new projects like launching the WomenIn community and podcast hosting.
Connect with Helen on LinkedIn: https://www.linkedin.com/in/helearning/
Check out Diary of a CLO: https://diaryofaclo.podbean.com/
Learn more about HowNow: https://gethownow.com
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Join us for an exclusive deep dive into our latest L&D data!
We analysed top-performing HowNow customers and hundreds of learning resources to identify the secret sauces for engagement and impact.
Join Gary Stringer (Senior Content Marketing Manager) and Lulu Dermeche (Head of Customer Success) for:
🚀 The exclusive first-look at 2023 L&D data.
🚀 Analysis of 6 common trends across high-performing L&D teams and content.
🚀 Advice on putting these into practice.
🚀 Use cases: Learn from the L&D experts doing it right.
See how an LMS would look if it was built today (+ HowNow product tour): https://try.gethownow.com/see-hownow-weekly
Download your free Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
In this episode, Nelson is joined by Tatjana Tasan, Chief People & Sustainability Officer at Viridium.
They discuss how Tatjana worked out which skills she’d need and how to build them, how people leaders can be more proactive, HR business partnering, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
Running order
0:00 Intro to Tatjana and her HR background.
4:48 What you wish you knew/the skills you realised you needed.
7:38 How Tatjana built those skills.
9:20 Being reactive vs. proactive and getting a seat at the table.
13:22 Does HR need HR expertise to lead?
15:56 HR business partnering
21:48 Vulnerability about what you don’t know
27:28 Realising I was ready for a CPO role.
32:15 Starting my own business.
38:28 Quickfire questions
Find Tatjana on LinkedIn: https://www.linkedin.com/in/tatjanatasan/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
In this conversation, Gary speaks with Ally Jones, Leadership Development Expert, Learning Experience Designer and Co-Founder of Coachable, about how we can build better learning experiences.
From considering moments of need to answering what’s in it for me?, this episode will help you diagnose problems better and deliver learning experiences that solve them.
Connect with Ally on LinkedIn: https://www.linkedin.com/in/alisonjonescoach/
Learn more about Coachable: https://www.wearecoachable.com/
Learn more about HowNow: https://gethownow.com
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Banking’s a fast-changing industry, full of large organisations where lots of people need support to learn, grow and build relevant skills.
So, how do L&D teams spin all those plates, manage many stakeholders, support individuals and build a sense of purpose?
NatWest Group’s Roganna Ranjan (Learning Strategy Manager) and Sean McGovern (Head of Customer & Community Learning) join us live to explain how L&D works in banking and share lessons you can apply - regardless of which space you’re in.
Running order
0:00 Who are Roganna and Sean?
4:37 Managing various stakeholders at NatWest
13:26 Dealing with growing digitisation
22:58 The role of volunteering and community initiatives
28:59 A more holistic view of L&D
32:17 Connecting people to purpose
40:08 Supporting short and long-term goals
How to connect
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
See HowNow in action! Sign up for a live walkthrough: https://try.gethownow.com/see-hownow-weekly
Find Sean on LinkedIn: https://www.linkedin.com/in/sean-mcgovern-67580415b/
Find Roganna on LinkedIn: https://www.linkedin.com/in/roganna-ranjan-b9300010a/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
In this episode, Nelson is joined by Gemma Atkinson, Global Chief People Officer at Active International.
They discuss how Gemma’s values shaped her decision to step into a CPO role, her sales background, the best ways to give and receive feedback, and much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
Running order
0:00 Intro to Gemma and her sales background.
7:34 Best ways to give/receive feedback.
16:20 How your values shape your approach.
24:02 The impact of values on decision making.
26:08 How Gemma became a CPO
32:09 Quickfire questions
Find Gemma on LinkedIn: https://www.linkedin.com/in/gemmaatkinson1/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
See HowNow in action! Sign up for a live walkthrough: https://hubs.la/Q01RWzht0
In this short-form conversation, Gary speaks with Hannah Waddams, Marketing Director at MAAS Marketing, about marketing principles L&D teams can leverage. From communicating value to putting the audience first, this is packed with great advice you can apply today.
Connect with Hannah on LinkedIn: https://www.linkedin.com/in/hannahwaddams/
Learn more about MAAS Marketing: https://www.maas-marketing.co.uk/
Learn more about HowNow: https://gethownow.com/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
In this episode, Nelson is joined by Ash Rama, VP People at Mention Me, to discuss his background in psychology, how he entered the people space, whether his view of L&D has changed since, how he deals with impostor syndrome, and so much more.
Book a demo of HowNow: https://hubs.la/Q01RWy9P0
Download your FREE Death of the LMS guide: https://hubs.la/Q01RWyMr0
Running order:
0:00 Intro to Ash and his background in music, sales and tech.
6:06 What helped Ash make a big career decision?
8:17 An understanding of psychology and self-awareness
11:58 Stepping into the people space.
15:00 Has your L&D perspective changed?
19:40 Mentoring vs. coaching
21:57 Handling impostor syndrome
23:27 What do you wish you knew when you started?
24:25 Advice to others CPOs.
Find Ash on LinkedIn: https://www.linkedin.com/in/ashrama/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message
A message to all L&D teams: People are learning with or without us… but that doesn’t mean we’re out of a job.
In fact, we’ve got a more important role than ever: 🔥 The builder of the learning ecosystem 🔥
Bringing all the ways and places people already learn together, from podcasts to TikTok videos, webinars to articles, and much more.
Katja Schipperheijn, author of Learning Ecosystems and Founder of Habit Of Improvement joined Nelson and Gary to discuss how we build a learning ecosystem and why it’s never been more important.
Running order:
0:00 Introduction to Katja and defining an ecosystem
4:03 Building an ecosystem that evolves over time
10:04 Curation, informal learning and L&D’s role
16:54 Why now?
23:13 Ecosystem logistics/structure
29:45 The tech stack and tools
34:20 The Layers Of Your Learning Ecosystem
37:37 Using all your data and tools together
44:32 Lessons from working with 15,000 Children48:15 Auditing your current ecosystem
54:46 Katja’s book - Learning Ecosystems
How to connect:
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
See HowNow in action! Sign up for a live walkthrough: https://try.gethownow.com/see-hownow-weekly
Find Katja on LinkedIn: https://www.linkedin.com/in/katjaschipperheijn/
Get your copy of Learning Ecosystems: https://www.koganpage.com/product/learning-ecosystems-9781398607408
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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Welcome to Path To CPO, the new podcast series powered by HowNow.
Where we peel back the layers of success and delve into the journeys of the most dynamic chief people officers.
Join us every Monday as we explore the trials, triumphs and insights of these people, culture and HR trailblazers at some of the fastest growing companies in the world.
Launching on Monday, 5 June, you can find the first (and every) episode on the L&D Disrupt podcast feed and HowNow's YouTube channel.
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Great Place To Work-Certified companies are up to four times more successful at attracting, retaining, and engaging talent…
But, you have to be a fantastic place to work in the first place!
👉 So, how can you figure out if you’re ready to apply?
👉 How do you approach the entry to stack the odds in your favour?
👉 And can you use the insights from the survey to keep building that great environment?
Our panel has been there and done it at GPTW-certified companies, so they’ll be giving you the tools and mindset to build a great application.
Running order:
0:00 Intro
1:45 Are you ready to apply for GPTW certification.
7:27 Getting buy-in internally
14:11 The application survey
27:50 The culture audit
32:55 Using the survey insights
46:00 The benefits for your employer brand
How to connect
Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
Find Michael on LinkedIn: https://www.linkedin.com/in/michaelbrown91281/
Find Jeni on LinkedIn: https://www.linkedin.com/in/jeni-brown-6953037/
Find Harrison on LinkedIn: https://www.linkedin.com/in/harrisonryle/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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Download your FREE Death of the LMS guide: https://try.gethownow.com/death-of-lms-guide
See HowNow in action! Sign up for a live walkthrough: https://us02web.zoom.us/webinar/register/WN__J-hCcCsRiaXc2LuLp5nQA#/registration
Work has changed, the LMS hasn't.
In this live workshop, we get to the bottom of what's driving disengagement with L&D and share a tested blueprint to "win back" employee trust and drive impact.
Expect to learn:
The statistics: where we are now & where we need to be.
How to close the L&D Engagement Gap.
Actionable changes you can make to your L&D strategy (today!).
Use cases: Learn from the L&D experts doing it right.
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Give us one hour, and we’ll give you lessons from more than 40 years in L&D!That’s the collective experience of the consultants joining us on this episode of L&D Disrupt Live. And all three are brought their three best hacks, tips, and lessons to the table!
Meet our experts
👋 Tim Lambert, Kay-Lambert Associates Limited
👋 Georgina Cooke, Lima Delta
👋 Viv Cole, Viv Cole Associates Limited
Expect to learn…
How to build relationships that help you act like a partner, rather than a hired hand. The golden rules of effective change management.
How to use data to get a true understanding of your audience, tactics for truly defining a problem, and much more.
Running order
0:00 Intro to today’s show.
1:17 1. The best consultancy is a partnership, Tim Lambert
5:28 2. Getting timing right and finding problems to solve, Georgie Cooke
11:18 3. Get stakeholders to articulate what success looks like, Viv Cole
14:47 4. Put the audience above everything, Georgie Cooke19:39 5. Context is king, Viv Cole
29:14 6. Avoid the cut and paste approach, Tim Lambert
44:42 7. Sustainable change management, Tim Lambert
45:56 8: Marrying L&D/internal knowledge with outsider perspectives/skill sets, Georgie Cooke
48:14 9. Ask why as many times as you dare, Viv Cole
How to connect
Free Guide - Get 37 Lessons For A Winning L&D Strategy: https://gethownow.com/disrupt/
Find Tim on LinkedIn: https://www.linkedin.com/in/klatimlambert/
Find Georgie on LinkedIn: https://www.linkedin.com/in/georgina-cooke-ld/
Find Viv on LinkedIn: https://www.linkedin.com/in/vivcole/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Get the More Than A Jukebox guide: https://skillsjourney.com/wp-content/uploads/More-than-a-jukebox-1_5.pdf
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More people Googled AI content in February than any month EVER! And it’s starting to knock on L&D’s door…
✍️ Can it be used to create learning experiences?
✍️ Would it remove the human feeling from content?
✍️ Does it offer a good way to test ideas at speed and scale?
These are all valid questions! And Filip Lam helped us answer them in this episode of L&D Disrupt Live.
With a background in psychology and over a decade’s experience in sales enablement and L&D, Filip knows human-centric learning experiences inside out.
Running order
0:00 Intro to Filip Lam
3:46 Defining human-centric learning experiences
11:21 Build systems for humans
16:54 How can L&D teams use AI?
22:03 Can AI help test ideas and analyse data?
35:47 What AI means for humans in L&D.
45:38 Writing prompts for AI
52:28 Closing questions
How To Connect
Free Guide - Get 37 Lessons For A Winning L&D Strategy: https://gethownow.com/disrupt/
Find Filip on LinkedIn: https://www.linkedin.com/in/filiplam/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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There's a lot that L&D pros can learn and borrow from marketing! Like building a LinkedIn strategy that gets you sharing valuable content.This is where learners spend lots of their time, so you'll get more people learning through posting!And what about your personal brand in the L&D community?It's not going to build itself! Only 1% of LinkedIn users are posting, so becoming 'an expert' is closer than you think...🚀 This 30-minute workshop will give you the right mindset, process, and strategy to start posting impactful content today!Running order0:00 Why this all matters.6:25 Building the right mindset: You’re an expert, embrace it.11:28 Building an effective content process.15:08 Real-life examples of L&D LinkedIn posts.18:30 The power of repurposing.21:25 The anatomy of a good post.23:28 When to post.24:55 Improve your comment strategy.How to connect:Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/Find HowNow on:LinkedIn: https://www.linkedin.com/company/hownowhq/Twitter: https://twitter.com/hownowteamInstagram: https://www.instagram.com/hownowhq/Our Website: https://gethownow.com/
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56% of employees struggle to find resources and documents while working remotely.
And when they’re scattered in multiple places, knowledge isn’t being captured and the norm is to shoulder tap or Slack, it’s no wonder.
But by building a central brain and search-first culture, we can connect people to knowledge that makes them better at their job WHEN it can make them better at their job.
Scribe CEO Jennifer Smith joined us live to explain how we can create a culture where people search in moments of need and find resources that drive performance.
Running order
0:00 Intro to Jennifer and Scribe
5:25 Why people don’t search first
9:47 Building a central brain for knowledge
16:49 Scaling knowledge sharing as managers
26:26 Getting buy-in
29:34 On-brand ways to drive knowledge sharing
33:28 Do incentives work?
37:44 Audience question: Using the right language
45:45 Audience question: Correcting bad experiences
48:16 Best practices
How To Connect
Find Jennifer on LinkedIn: https://www.linkedin.com/in/jenniferreneesmith/
Learn more about Scribe: https://scribehow.com/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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Whether it’s measuring outcomes without understanding how we got there or shoehorning people into old-school performance models, there are plenty of pitfalls.
In this episode, Ron Stock helped us unpick the old ways and build something for the modern world.
Expect to learn how to measure skills effectively, the fundamentals of modern performance management, why it’s crucial to understand how we arrived at an outcome, and much more.
How To Connect
Find Ron on LinkedIn: https://www.linkedin.com/in/rstock/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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In a fast-changing world, we need to break work down into smaller chunks and respond with the right learning just as quickly.
Our goal has to be maximising L&D impact while minimising wasted time and resources.
A Lean Learning Sprint helps you do this! Bringing the right people together over two to four weeks to define problems and test solutions at speed!
Borrowed from the agile startup world and adapted for L&D in Learning at Speed, author and HowNow CEO Nelson Sivalingam will give you the tools to build your own sprints in this 30-minute workshop.
How To Connect
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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Learning science: great in theory, often difficult for us to apply to daily L&D activities…
UNTIL NOW! Carl Crisostomo (AKA Carl Learns) joined us live to explain ways we can put research into action.
From neuroscience’s role in learning design to how we prepare our brains for effective application of information.
Plus, Carl gave us the tools to independently translate future research into day-to-day action.
Running order0:00 Who is Carl Learns?
4:51 Exercises to improve focus and attention
10:23 What L&D can learn from Duolingo
13:41 Auditing how you learn and lessons for L&D.
24:06 Mastering the art of focus.
31:49 Why we need to learn how to learn.
37:46 The role of sleep in learning.
47:28 The role of diet in learning.
50:30 The role of exercise in learning.
How To Connect
Find Carl on LinkedIn: https://www.linkedin.com/in/carlcrisostomo/
Visit Carl’s website: https://www.carllearns.com/
Check out Carl on YouTube: https://www.youtube.com/@carllearns
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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🤝 Thinking about transitioning into your first L&D role?
😀 Maybe you’re new to a role and need that early stage advice?
🤔 You might be an old-head who’d benefit from hearing non-traditional L&D perspectives?
Wherever you sit, you’ll learn something from Lauren Scholtz (L&D Manager at intelliHR) and Sarah Cannistra (The Overnight Trainer)
Lauren transitioned from customer success and enablement into IntelliHR’s first L&D role.
And Sarah Makes people’s learning and development career dreams a reality by coaching them into their first position in the industry.
Running order0:00 Intro to Sarah, Lauren and today’s episode.
5:52 Finding your L&D why.
10:15 Transferable skills to L&D.
15:40 Having the right mindset.
21:37 Work out the context for the role.
25:45 Audience question: Transitioning to a new L&D role
30:10 Audience question: Preparing for an L&D interview
36:32 Building a personal brand
42:29 Audience question: Getting buy-in for L&D
50:17 Leveraging your network as a newbie
How To Connect
Find Lauren on LinkedIn: https://www.linkedin.com/in/laurenscholtz/
Find Sarah on LinkedIn: https://www.linkedin.com/in/scannistra/
Learn more about The Overnight Trainer: https://www.theovernighttrainer.com/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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Only 8% of L&D teams assess their impact on the wider organisation! And it's normally because they're measuring the wrong things...
In this 30-minute workshop, HowNow CEO Nelson Sivalingam explains how to easily gather and use data to build a narrative that shows the impact you’re having on the business.
Expect to learn...
👉 The difference between data that indicates individual performance improvements and business performance improvements.
👉 How to avoid correlation and causation pitfalls by combining qualitative and quantitative data.
👉 Why proof of performance should be your North Star for impact.
Watch the recording:
https://youtu.be/DvXanoJg1lI
How To Connect
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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A third of staff are willing to quit over weak climate action! And yet sustainability rarely makes it into L&D’s key focus areas…
But when you consider that L&D is in the business of behaviour change, and most of us are looking for day-to-day ways to be more sustainable, it feels like a place where we can have impact.
Ajay Jacob (L&D Manager, TomTom) and Fiona Morgan (Director of Purpose at SailGP) joined us to discuss L&D’s role in tackling climate change and tactics we can use.
Running order0:00 Introduction to Fiona, Ajay and this episode.
5:18 L&D’s role in the climate conversation.
10:48 Can L&D drive behaviour change?
15:56 Connect people to purpose.
23:59 Examples from SailGP and Sky.
27:47 How to use the right language internally.
36:12 How can it help hiring and retention?
44:32 Using existing data to build narrative.
50:33 Should we incentivise sustainability?
How To Connect
Find Ajay on LinkedIn: https://www.linkedin.com/in/ajaytj/
Find Fiona on LinkedIn: https://www.linkedin.com/in/fiona-morgan-5a512634/
Learn more about SailGP: https://sailgp.com/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Other resources that might be useful
The Carbon Almanac
SailGP’s first Annual Purpose & Impact Report
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Global hiring doesn’t mean rolling out one job advert to every single country! It means building a strategic approach:
🌎 Which markets offer the skills we need?
🤝 How does the hiring process look there?
❤️ What’s important to talent in that location?
And with 85 million open roles expected by 2030, it’s time to get ahead in the global battle for talent.
Bastian Eichler (VP of Product, WorkMotion) joined us to build a strategic approach for finding, attracting and developing talent in this episode of L&D Disrupt Live.
Running order0:00 Introduction to Bastian and today’s episode
4:39 How to identify which markets have the skills you need
11:19 Being more data-led in the battle for global talent
20:16 Budget, benefit and salary considerations.
25:56 What’s important to global talent?
32:25 How Bastian’s team combine flexibility and cultural differences
36:12 Collaborating as a global team.
41:31 Tactics for L&D in dispersed teams.
How To Connect
Find Bastian on LinkedIn: https://www.linkedin.com/in/bastian-eichler/
Learn more about WorkMotion: https://workmotion.com/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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Does it matter if L&D teams learn less than others? Just how much is legacy tech holding us back? Have we seen the end of compliance culture?
These are just some of the trends and challenges Nelson and Gary tackled in this episode of L&D Disrupt.
Based on relevant research published in 2022, these are real challenges that L&D can expect in 2023, rather than pie in the sky, exotic trends that won’t apply to your daily life and challenges.
Running order0:00 Introduction to the episode
2:43 L&D spends less time learning on average
12:17 The problem with legacy tech
16:37 People can’t find resources they need
25:15 Why people don’t embrace new tech
36:12 L&D can build your employer brand and better culture
46:25 Being more data informed in 2023.
52:58 More cost effective content creation.
How To ConnectRead the full analysis and find links to every report: https://gethownow.com/blog/2023-learning-and-development-trends-you-have-to-hear/
Find Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
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AND Digital won Onboarding Programme of the Year at the 2022 Learning Awards. After this episode, we're pretty sure you'll understand why!
Daragh Gillen (Europe Academy and Onboarding Lead) and Harriet Perks (London Academy and Onboarding Lead) joined us live to explain how they built an authentic, effective and innovative onboarding approach that took home gold.
Expect to learn...
Why you should be encouraging people to make mistakes in onboarding. How to create off-the-shelf onboarding that can be personalised. The ways you can keep enjoying the onboarding process, not matter how often it happens, and much more.
Running order0:00 How AND Digital won Onboarding Programme of the Year.
3:57 How to leverage your brand in onboarding.
13:16 Keep enjoying the onboarding process.
18:44 The 6 C’s of onboarding.
20:26 How AND structure their onboarding process.
28:00 Pushing people to fail and feel okay doing it.
34:53 Audience question: Who owns the process.
36:50 Audience question: Getting people up to speed with tech.
46:13 When you should collect onboarding feedback.
How To ConnectFind Daragh on LinkedIn: https://www.linkedin.com/in/daragh-gillen-077887183/
Find Harriet on LinkedIn: https://www.linkedin.com/in/harrietperks/
Learn more about AND Digital: https://www.and.digital/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Find The Culture Map by Erin Meyer (recommended by Harriet): https://erinmeyer.com/books/the-culture-map/
Learn more about The 6 C’s Of Onboarding: https://www.appical.net/en/resources/blog/how-to-incorporate-the-6cs-in-your-hybrid-onboarding-program
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Flat hierarchies, often celebrated because they’re great for employees. But what do they mean for leaders and L&D teams?
Ally Jones (Leadership Coach) and Chichi Eruchalu (Head of Leadership Development, Multiverse) are joined us live to answer that very question.
From why leaders are people we want to follow and leadership is a behaviour, not a title, to how we build high-trust cultures and self-management - we tackled a rarely-covered part of the flat hierarchy conversation.
Running order 0:00 Intro to Ally, Chichi and this conversation.
1:19 Leadership is a behaviour, not a title.
5:07 What flat hierarchies mean for L&D.
7:28 Build a culture of self-management and self-ownership.
12:30 The role of leaders in helping others self-manage.
23:28 Creating high-trust cultures.
28:50 How can we challenge each other constructively?
34:56 Test flatter hierarchies on a smaller scale.
38:14 Does challenging each other create more or less trust?
42:30 Work out how leadership is currently perceived.
45:35 Pay bands and progression.
How To Connect Find Ally on LinkedIn: https://www.linkedin.com/in/alisonjonescoach/
Find Chichi on LinkedIn: https://www.linkedin.com/in/chichieruchalu/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Check out The Fresh Eyes Journey Chichi Mentioned: https://hatrabbits.com/en/fresh-eyes-journal/
Learn about the Trust Framework here: https://trustedadvisor.com/why-trust-matters/understanding-trust/understanding-the-trust-equation
Send in a voice message: https://anchor.fm/gethownow/message
People don’t value friendships at work anymore! Did you know that? We didn't until we read the latest research, but that certainly changes the game for HR and people teams in 2023 and beyond.
So does the fact that 59% are stressed by their monetary situation, just 14% think their feedback drives change and hiring freezes or redundancies are meaning HR teams need to do more with less.
Emma Leonis-Hughes (Client Executive Director - HR Transformation, LACE Partners) and Carly Poulson (People + Culture Partner, Unleashed) joined us to discuss all of this, their recent HR research and more.
Running order 0:00 Intro to the episode, Emma and Carly
1:50 Supporting employes under financial pressure
8:19 Approaching that difficult conversation with employees
12:29 Company culture’s role has massively changed.
19:04 What the reports tell us about the culture issue.
24:49 Does HR have an issue with feedback?
37:10 LACE Partners’ HR’s One Big Thing Report
43:43 Unleashed’s latest research from people leaders.
51:01 Building skills when we can’t buy or borrow.
How To Connect Find Emma Leonis-Hughes on LinkedIn: https://www.linkedin.com/in/emma-leonis-hughes-104b0b7/
Learn more about LACE Partners: https://lacepartners.co.uk/
Download their HR’s One Big Thing Report: https://lacepartners.co.uk/hrs-one-big-thing/
Find Carly Poulson on LinkedIn: https://www.linkedin.com/in/carly-poulson-17208b23/
Learn more about Unleashed: https://www.unleashed.company/
Find Gary on LinkedIn:
https://www.linkedin.com/in/gary-stringer-a78b2186/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
A great resource on loneliness at work, shared by Clare in the chat: https://hbr.org/2022/10/the-power-of-work-friends
Send in a voice message: https://anchor.fm/gethownow/message
Audio content is underserved in L&D, but it doesn't have to be! Assemble You's Richard Ward joined us this week to discuss how you can capture what people love about podcasting in your audio content without breaking the bank.
From internal podcasts to creating your own fireside-chat style listens, we spoke about how, why, and when to use audio effectively.
Running order 0:00 Introduction to the show
1:31 Is audio content underserved in corporate learning?
7:42 What makes podcasts such a useful learning tool?
11:54 Does podcasting better connect us to our audience?
17:31 Internal podcasts.
25:05 Mini pods, storytelling and using existing podcasts better.
33:45 The challenges and future of audio content
40:59 Audience question: Mindset and audio-first content.
44:35 Can AI help create new audio content?
46:27 Audience experiences with audio content.
51:27 Audience question: How to structure audio content?
How To Connect Find Richard and Assemble You on:
Richard’s LinkedIn: https://www.linkedin.com/in/richardpward/
Assemble You’s LinkedIn: https://www.linkedin.com/company/assemble-you/
Their website: https://www.assembleyou.com/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find Gary on LinkedIn:
https://www.linkedin.com/in/gary-stringer-a78b2186/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Recommended resource as mentioned by Carl: http://donaldclarkplanb.blogspot.com/2019/06/podcasts-20-reasons-why-we-should-be.html
Send in a voice message: https://anchor.fm/gethownow/message
Why is every performance conversation a chance to spot learning opportunities?
Do we need to scrutinise our existing tech with current challenges in mind?
Does competence breed confidence? And what’s L&D’s role?
These are just some of the questions we put to Nelson in our first Q&A episode!
And helpfully, the full list of questions make up the running order for the show - so you can either hit play for the whole conversation or jump ahead to anything that caught your eye!
Running order 0:00 Intro to the show
1:53 Why is augmented reality so useful for learning transfer and performance support?
9:25 The problem with performance reviews and driving learning.
12:08 Every performance conversation is a learning conversation.
14:11 Which mindsets are L&D folks missing to take advantage of emerging tech?
19:20 Maximising the trial period of any product or tool.
24:05 Does Your Old Tech Solve The Current Challenges?
25:15 The importance of flexible working and learning.
32:20 Is an excessive meeting culture the enemy of learning?
36:50 Are employees causing the end of compliance culture?
39:44 The competence-confidence loop.
How To Connect Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find Gary on LinkedIn:
https://www.linkedin.com/in/gary-stringer-a78b2186/
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
If there's one takeaway from this conversation, it's that learning cultures are about a lot more than just learning...
They're about how we manage change, the environment we build and foster, if we can tap into current behaviours, how well we communicate our L&D strategy to others and so much more.
We covered all of this in a very flowing episode with Sara Stevick, so use the episode timestamps if any particular aspects caught your eye.
Running Order 0:00 Intro to Sara and the show
3:02 Discovery mode: Where to start analysing your learning strategy and culture
11:40 Creating a detailed strategy and boiling it down for different audiences
21:29 The Learning Canvas: Capturing your strategy on 1 page.
29:10 Building an environment that empowers learning.
41:40 Change management’s role in learning culture.
47:37 Building better feedback loops with The Learning Flywheel.
Submit your questions for our Ask Nelson Anything episode!
Use this form: https://docs.google.com/forms/d/e/1FAIpQLSe-Hb4H2Nd1HWYQZwsWHGp36JScAwQj6Av_z6DC1WlO8lXxAQ/viewform?usp=sf_link
Email: gary@gethownow.com with the subject line 'Ask Nelson Anything'.
And save your spot: https://lu.ma/ask-nelson-anything
How To Connect Find Sara on LinkedIn:
https://www.linkedin.com/in/sarastevick/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Sara recommend several documents and articles throughout the episode and kindly sent the links our way:
- https://www.cipd.co.uk/Images/creating-learning-cultures-1_tcm18-75606.pdf
- https://www.panopto.com/blog/the-evolution-of-the-high-impact-learning-organization/
- https://www.richardswanson.com/textbookresources/wp-content/uploads/2013/08/TBAD-r9b-Watkins.-DLOQ-Demonstrating-Value.pdf
- https://joshbersin.com/wp-content/uploads/2016/11/2010_LEARNING_CULTURE.pdf
- https://joshbersin.com/wp-content/uploads/2021/07/EX-21_07-DefGuide-1.pdf
Send in a voice message: https://anchor.fm/gethownow/message
No tricks, no clickbait - this episode really gives you 5 rules to take away and apply to your learning content today! Why?
Because creating great learning content trips up businesses time and time again! And if we understand why, nail the context and follow some simple steps with consistency, L&D can deliver resources that drive performance.
Easygenerator Co-Founder Kasper Spiro joined us live and you can expect to learn why context is just as important as content, how to optimise content for discovery using marketing techniques, why best-fit content beats the best-produced content, and so much more.
Running Order 0:00 Why creating great content often plagues L&D.
4:17 How to use internal experts for content creation.
16:02 Think context, context, context.
26:05 How to make content discoverable.
33:20 Curate where you can, create where you need to.
40:03 Timing and relevance beat content perfection.
46:28 Audience questions.
How To Connect Find Kasper on LinkedIn:
https://www.linkedin.com/in/kasperspiro/
Learn more about Easygenerator:
https://www.easygenerator.com/en/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Between hiring freezes and high-profile redundancies, L&D has another opportunity to steer businesses through difficult times… IF we can work out where to add value and how to navigate tricky conversations.
This episode of L&D Disrupt Live helps you build the toolkit for success in this economic downturn.
From working out which problems need solving to identifying missing skills, and building content that tackles challenges preventing success in this crisis, Ajay Jacob and Kevin Alster shared some true L&D wisdom!
Running Order 0:00 Why the economic downturn is both a challenge and opportunity for L&D.
9:14 How can L&D work out where it’ll add value?
16:20 Prioritising your learning efforts and determining the right interventions.
25:07 L&D needs to be more considerate and careful right now.
35:17 Dealing with stakeholder push back on L&D’s value?
43:34 Audience question: Which metrics help L&D measure better?
54:12 Quick tips on creating human-centric learning content.
How To Connect Find Kevin on LinkedIn:
https://www.linkedin.com/in/kevinalster/
Find Ajay on LinkedIn:
https://www.linkedin.com/in/ajaytj/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Pouring your heart into a learning initiative, only for it to go down like a lead balloon - there’s no pain like it. We've all been there. And it's probably because we're not solving the right problem!
In L&D, we’re guilty of making assumptions. Taking action before diagnosing issues. And ending up disappointed when we're not having the impact we want.
But solving business challenges and enabling people hinges on identifying the right problems and defining the right outcomes.
People Collective’s Matt Bradburn joined us to discuss how we can nail that first part (and set ourselves up to smash the second).
Running order
0:00 Introduction to Matt Bradburn
1:38 Why L&D solves the wrong and telltale signs it’s happening.
4:56 How do you work out the problems you need to solve?
8:00 Building a problem statement and communicating it with others.
16:33 Collecting data that empowers you to solve critical problems
22:17 Audience question: How do you get others on board?
28:14 How to have performance-based development conversations.
37:23 Audience question: Adding value when it matters.
44:22 Choosing the right L&D tool for the problem.
46:53 Defining the right problems makes L&D less transactional
How to connect
Find Matt and The People Collective on:
LinkedIn: https://www.linkedin.com/company/the-people-collective/
LinkedIn: https://www.linkedin.com/in/mattbradburn/
Their website: https://www.peoplecollective.io/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
The demands on L&D teams seem to be higher than ever and always evolving! That's because they are...
And more change is around the corner, so if you’re going to capitalise on that demand and help your organisation win, you’ll need to keep building skills, relationships and your L&D team.
But it’s not as simple as listing out skills you need to learn, which is why we’ll be going beyond the L&D buzzwords to give you some truly actionable advice.
From applying personal context to your role to redefining terms like curation for what they mean today, this will be an honest chat about the future of L&D skills.
Ross Stevenson (Founder of Steal These Thoughts) and Lavinia Mehedințu (Founder of Offbeat) joined Nelson Sivalingam (HowNow CEO and Co-Founder) to pick this topic apart and answer your burning questions.
Running Order
0:00 Intro to the show.
1:49 Where L&D is right now from a skills and future perspective.
9:02 How L&D can go beyond buzzwords and master context.
18:11 Curating content, people and career opportunities.
28:20 Audience question: Preparing to build future skills.
38:08 Audience question: L&D’s relationship with sales enablement.
45:38 Audience question: Internal vs external training.
53:09 How L&D can be better performance consultants.
How to connect
Find Lavinia on:
LinkedIn: https://www.linkedin.com/in/laviniamehedintu/
Offbeat: https://offbeat.works/
Find Ross on:
LinkedIn: https://www.linkedin.com/in/rstevensonuk/
Steal These Thoughts: https://stealthesethoughts.com/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Wait, aren’t we already post-pandemic?
Well, let us ask you a question: Are any of your temporary L&D measures still in place?
Did you introduce something and never really figure out if it worked? Have you rebuilt training based on how you work today, not how you did things before or during the height of COVID?
Well, you’re not alone! A lot of companies are in this position. The better questions are why and how can they get out of it?
Paul Matthews, author and L&D expert, joined us live to discuss the answers and his free ebook: How To Reboot Training Post Pandemic.
And if you've done these things already, we’ll be discussing the theory behind responding to drastic change and building learning to drive behaviours and outcomes, so it’s still a must-listen episode of L&D Disrupt Live.
Running order
00:00 Intro to the show and Paul Matthews.
4:41 Why we needed to reboot L&D during the pandemic and beyond?
9:22 The need continuously question L&D’s purpose.
10:59 Why accepting change is crucial to responding effectively.
14:13 Using face-to-face training more intentionally and driving behaviour change.
25:50 Behavioural needs analyses and why L&D should stop ‘justifying its value’.
35:44 How L&D can course correct when it needs to change direction.
46:22 Audience Q&A and show wrap-up.
How to connect:
Download How To Reboot Training Post Pandemic: https://paul-matthews.com/how-to-reboot-training/
Learn more about Paul and his work: https://paul-matthews.com/
Connect with Paul on LinkedIn: https://www.linkedin.com/in/paulmatthews100/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsiv...
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hown...
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com
Send in a voice message: https://anchor.fm/gethownow/message
Watch or listen back to our launch party for Nelson’s upcoming book, Learning at Speed, featuring a live Q&A.
With the world changing faster than ever, Learning at Speed provides frameworks and methodologies to drive development at the pace needed to improve business performance.
This episode talks you through some of those, answers audience questions and explains why now is the time to switch up your L&D approach to something lean and agile.
Running order and timestamps
0:00 Intro to the show and Nelson’s thoughts on writing a book.
5:12 Where L&D is going wrong and how you can fix it.
15:45 How to close your Learner Engagement Gap.
18:20 The Learning Canvas: Building an L&D strategy that solves the right problems.
27:47 Using The Learning Flywheel to deliver effective learner experiences.
36:26 Three proven methods for measuring the impact of L&D.
42:41 Audience Q&A.
Get your copy of Learning at Speed:Get it directly from the publisher: https://www.koganpage.com/product/learning-at-speed-9781398603103
Order on Amazon: https://www.amazon.co.uk/Learning-Speed-Workforce-Business-Performance/dp/1398603120
Or pick it up from your nearest Waterstones: https://www.waterstones.com/book/fastest-learner-wins/nelson-sivalingam//9781398603103
How to connect:
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com
Send in a voice message: https://anchor.fm/gethownow/message
When your company’s growing fast, it’s tempting to take a short-term view on learning and development. Or put a pin in it until the dust settles.
Don’t! You’ll be kicking up lots of extra dust because more growth is on the way! So what you do now matters more than you think, it’s your moment to build a learning and growth culture that scales with you.
Culture is essentially the agreed rules for how we’re going to work together and get things done! How fast and effectively we can grow it will influence our success, but it also influences how effective our learning and development efforts are.
So, how can we build a functioning learning and growth culture? LifeLabs Learning's Robleh Kirce joined us to provide three practical techniques for building the right culture and processes in our first community workshop.
How to connect
Find Robleh and LifeLabs Learning on:
Robleh’s LinkedIn: https://www.linkedin.com/in/kirce/
LifeLabs’ LinkedIn: https://www.linkedin.com/company/lifelabslearning/
LifeLabs’ Website: https://lifelabslearning.com/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Running Order
0:00 Intro to Robleh Kirce, LifeLabs Learning and today’s workshop.
4:40 Why learning matters more than ever.
6:15 Learning plans and why they’re important.
10:40 An indivudal development plan (IDP) template.
14:00 Audience questions and tips on learning plans.
17:10 Feedback norms: creating actionable, clear feedback.
25:22 Learning extractions: Building in moments to pause and reflect.
31:20 Audience Q&A.
Send in a voice message: https://anchor.fm/gethownow/message
In this L&D Disrupt Live episode we’re joined by Kenny Temowo for a masterclass on the much overlooked and undervalued super skill: facilitation.
Expect actionable insights and brilliant Q&A moments in this memorable session.
00:00 Intro
06:19 What do we mean by facilitation?
11:59 Laying down clear expectations
17:09 Practising your skills in every day moments
20:22 The core traits that make a great facilitator
30:36 Navigating respectful silences
32:30 How do you know if you’re doing a good job?
43:22 Avoiding death by powerpoint
54:17 If you do one thing - do this!
How to connect
Find Kenny on: https://www.linkedin.com/in/kennytemowo/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
In a demanding environment where you’re scaling quickly and hiring fast, it can sometimes feel like everything needed to happen yesterday!
Where you originally needed to onboard 10 employees, you now need a programme that you can roll out for 100 or even 1000 people to support your growth.
This is where you need to figure out how to work smarter, not harder.
In this episode of L&D Disrupt, we’re joined by Filip Lam, People Growth at Alan, to really unpick how we can leverage technology to save us time and drive performance.
Running order:
00:00 Intro
01:22 Biggest challenges faced by high growth companies
03:14 Working out where L&D has the biggest impact
11:00 What modern L&D looks like
15:53 The role of tech in building new learning experiences
19:19 How far should you plan ahead?
21:00 Exciting new trends in the space!
23:43 Quickfire round
How to connect:
Find Filip on: https://www.linkedin.com/in/filiplam/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Would you bother delivering a learning experience to employees if you knew it would have absolutely no impact? I can bet your answer to that question is no!
But how many of us in L&D are actually taking the time to ensure our initiatives will deliver impact before rolling them out?
In this episode we’re joined by Emma Lloyd, Experience Director @ Create the Ripple, to cover the essential components you need to create impactful learning experiences that truly make a difference.
Running order:
01:29 Why you should care about impactful learning!
06:58 Effectively understanding learning needs
10:14 Getting learners to ‘lean in’
12:27 How you can create memorable experiences
17:01 How much time does it take to get it right?
19:27 Following up to drive more impact
22:56 Taking an iterative approach to get it right
25:20 Measuring the ROI of ‘human’ skills
28:48 What can you do to support the before and after of learning experiences?
33:19 Quickfire Round
How to connect
Find Emma on: https://www.linkedin.com/in/emmaclloyd/
Create The Ripple: https://www.linkedin.com/company/createtheripple/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
A phrase you will often hear getting thrown around in the L&D space is ‘putting the learner first’, but you might wonder how many people proactively design a strategy to meet employees’ needs, rather than just the needs of the business…
In this episode we’re joined by someone who is super passionate about designing experiences that are intentionally built with the learner in mind.
Sarah Stevenson, Vice President, Learning and Employee Experience at Schlesinger Group, is on the show to chat about how Design Thinking has impacted her work for the better, and how you can use the principles to create some real change!
Running order:
04:11 ADDIE vs. SAM
07:10 Applying Design Thinking to L&D
15:54 Getting to the MVP
20:26 Using feedback to improve your offering
24:05 Does L&D have a ‘data problem’?
26:43 You get what you measure!
27:50 Design Thinking - where do I start?
29:58 Quickfire round
How to connect
Find Sarah on: https://www.linkedin.com/in/sarahkstevenson/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
L&D and HR - a match made in heaven, or a marriage of inconvenience? Whatever opinion you hold, there’s no escaping the fact that at some point in your L&D journey you will most likely work with, or sit within, a HR function. In this episode we’re joined by Lauren Cunningham - L&D Manager at Bumble - to help us navigate this partnership and work through the hurdles that can hinder your harmonious efforts!
Running Order:
00:00 Intro
05:19 Building relationships to avoid silos
08:34 Changing your approach once you move into a function
11:07 Testing and iterating to achieve results
14:02 Budget implications of moving into a function
16:06 Myth-busting perceptions around L&D!
18:20 Figuring out where to start as the first L&D hire
20:08 Where you should position L&D in your organisation
20:55 Quickfire round
How to connect
Find Lauren on:
LinkedIn: https://www.linkedin.com/in/laurenleacunningham/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
There’s no doubt about it - 2022 is already shaping up to be a huge year for L&D. While the pandemic kickstarted widespread WFH back in 2020, most organisations have now adopted this hybrid set up for the long-term. And what does this mean for learning and development?
Our expert panel will help you ride the waves of L&D challenges, so you'll sail smoothly and confidently through 2022 and make it your best year yet.
Running order:
00:00 Intro
06:30 Pull learning isn’t the death of push learning!
11:02 Is it time to add TikTok to your tech stack? Building a ‘best of breed’ learning ecosystem
15:21 Social learning has been around forever - but we need to spot and nurture those interactions
18:59 Leveraging storytelling in a digital world to create engaging learning experiences
24:00 If you have the will, you’ll find the skill!
27:13 Things to consider when reviewing your tech stack
35:13 How to approach resistance to change
38:52 Applying influencer marketing to your organisation
45:16 Focussing on the small actions and moments that make up a culture
49:02 The hats L&D need to start wearing
50:46 Adopting a start up mentality
56:34 One thing you can do THIS MONTH to make a difference
How to connect
Find Lavinia on:
LinkedIn:https://www.linkedin.com/in/laviniamehedintu/
Offbeat: https://offbeat.works/
Find Ross on:
LinkedIn: https://www.linkedin.com/in/rstevensonuk/
Steal These Thoughts: https://stealthesethoughts.com/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Picture this - you’ve spent weeks crafting an unforgettable learning experience, finally engaging employees in an exciting way and making a real difference to the L&D strategy within your company. The day arrives. You launch it, you wait, you wait some more… and nothing happens. You were sure this would be a massive success - and maybe it WOULD be - if anyone actually knew about it! In this episode we’re joined by Hannah Waddams, Marketing Director at MAAS Marketing, to learn how and why L&D should use marketing to create that necessary awareness.
Running order:
01:37 Have you got a marketing problem?
03:48 How you can start flexing your marketing muscle
05:44 Uncovering the identities of your ‘learners’
07:17 Defining your learning brand
10:20 Personalising your comms with learning personas
13:11 Channels you can leverage to reach employees
18:10 Influencer marketing for L&D
22:15 Successful tactics you can try
24:52 How you should measure impact
27:47 The Marketing for Learning podcast
28:31 Quickfire Round
How to connect
Find Hannah on:
LinkedIn: https://www.linkedin.com/in/hannahwaddams/
Marketing For Learning: https://open.spotify.com/show/6WuDqzOExdEP7ugRgMCsJ7?si=089480ede6d44d24
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
A whopping 75% of people quit their jobs to get away from their manager! So while we might have the best intentions, your management style could be driving people to pastures green.
Surely not, you gasp! Well, here's the thing, most people just aren't aware that their actions are negatively affecting their colleagues.
There’s a gap between someone's intentions vs. the impact they’re having, and the only way to bridge it is by actively working on your self-awareness in the workplace. So, are you ready to join Ally Jones for a good old session of introspection?
Running order:
03:35 What is the ‘awareness-gap’?
08:17 How to create an environment where people can share feedback
13:31 Tools to work on your own self-awareness
17:21 Helping first time managers to develop leadership skills
21:22 Defining the levels of listening
23:51 What can L&D do to close the gap?
32:44 Focussing on what you can impact
35:07 Advice for newly promoted leaders
45:18 Working on developing ‘soft’ skills
How to connect:
Find Ally on: https://www.linkedin.com/in/alisonjonescoach/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
L&D in the hybrid world of work has its challenges, but also lots of opportunities. In this episode we’re joined by Jeni Brown, Chief People Officer at Teamwork, the team collaboration software used by over 350,000 organisations. Listen in as we discuss how L&D can create a digital-first learning culture that really helps people to grow in this new world of work.
Running order:
0:00 Intro
01:19 Pivoting to hybrid working
03:20 Digital first onboarding
05:53 Communicating culture remotely
07:49 The need for content creation
12:14 Measuring performance
14:55 Outcomes over output
16:55 The evolution of collaborative learning
19:31 Ensuring successful buy-in
24:07 Quickfire round
How to connect
Find Jeni on: https://www.linkedin.com/in/jeni-brown-6953037/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Congratulations, you've just bagged your new exciting job in L&D! Like every role, you want to hit the ground running, to make things happen as fast as possible and prove your worth.But is sprinting off from the L&D starting line the right approach? Or should you be more measured and thoughtful in your first 90 days?
Join Alex Anderson and Artheka Sivaharan in this live episode as they answer things like:
How long should you spend ‘figuring things out’ before you start developing solutions?
What’s the best way to facilitate meaningful conversations with your colleagues to get as much insight as possible?
How you can challenge the stakeholder misconception and common narrative that you're there to provide exactly what they ask for?
Running Order
00:33 Intro
05:10 Overcoming the challenges of joining a company remotely
06:56 Getting the most out of initial conversations
07:56 Figuring out where to focus your time and energy
11:12 Communicating the position of L&D to the rest of the business
13:58 Managing stakeholder relationships
16:51 Agreeing on realistic expectations
19:04 When should you start implementing strategies?
22:18 Transitioning into a startup
23:29 Keeping employees at heart of L&D
26:40 How do you define success?
30:16 Deciding which data to collect
33:00 Structured vs. open learning pathways
38:38 Getting stakeholders to create content
43:23 Enhancing the DEI culture
48:50 Would you do anything differently?
How to connect
Find Artheka on: https://www.linkedin.com/in/artheka-sivaharan-assoc-cipd-38852714b/
Find Alex on: https://www.linkedin.com/in/alexandersonuj/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
We’re shaking things up in this episode as we’re joined by HowNow’s very own Head of Customer Success, Lulu Dermeche. Lulu has tons experience helping customers to implement L&D, and today we’re making the most of her expertise to help you successfully launch your L&D strategy!
Running Order:
00:00 Intro
02:13 Are you communicating the ‘why’? (1)
04:46 Thinking like a marketer! (2)
06:40 Involve your stakeholders at the right time (3)
08:56 Examples of great marketing
11:12 Finding your L&D champions (4)
15:25 Focus in on the problems you want to solve (5)
20:58 Get employees creating content (6)
22:52 Everybody is knowledgable!
How to connect:
Find Lulu on:
LinkedIn: https://www.linkedin.com/in/luciledermeche/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
How can you make employee mental health a priority in fast-paced startups? That's the topic we tackled in the very first edition of L&D Disrupt Live! James Routledge, Lauren Cunningham and Will Beaton joined us to answer questions like:
- Why should startups make mental health a priority?
- Can you spot when efforts are just performative?
- Which metrics should we be looking at?
- What action can you take this week to really make a difference?
Running Order
04:50 Why should startups make mental health a priority?
07:25 Why it’s taken so long for mental health to get on the agenda
08:41 Can you spot when efforts are just performative?
13:19 Bringing a wellbeing team into the business
15:00 How to position a business case for wellbeing initiatives
19:43 Rolling out new measures in a hybrid setting
21:49 Empowering leaders to drive mental wellbeing across teams
23:45 Keeping volunteers engaged and inspired
26:23 The importance of making people feel heard
28:15 Which metrics should we be looking at?
31:27 What to do when you feel like a cultural misfit
37:38 Creating a strategy in a startup vs larger corporate company
40:45 How can you prevent burnout in startups?
46:18 Taking control of your own wellbeing
47:43 Is there a clash between growing revenue and a people-first culture?
53:13 What’s one thing you can do this week to move the needle?
How to connect:
Find James on: https://www.linkedin.com/in/jdroutledge1/
Find Lauren on: https://www.linkedin.com/in/laurenleacunningham/
Find Will on: https://www.linkedin.com/in/will-beaton-24228b106/
Find Nelson on: https://www.linkedin.com/in/nelsonsivalingam/
Find HowNow on: https://www.linkedin.com/company/hownowhq/
Send in a voice message: https://anchor.fm/gethownow/message
You’re the first ever L&D hire in a startup and you have a complete blank slate to work with - but where on earth do you start? Artheka Sivaharan, Learning and Development Lead at MyTutor, was in this exact position just a few months ago. Listen to the episode to hear exactly how Artheka handled the situation as she shares her best tips for growing L&D from the ground up.
Running order:
01:15 How do you know when you should bring in an L&D person?
02:18 Where do you start when you have a blank slate?
03:51 Directing people away from self-prescribing
06:33 Positioning the value of L&D
08:15 Choosing which problems to tackle first
09:58 Using data to build business cases
11:10 Creating a business case proposal
16:22 The benefits of working in sprints
18:48 Getting tangible results
21:30 Supporting your first L&D hire
23:33 Quickfire round
How to connect
Find Artheka on:
LinkedIn: https://www.linkedin.com/in/artheka-sivaharan-assoc-cipd-38852714b/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
In this episode of L&D Disrupt we’re joined by Sara Frasi, Senior People Partner L&D at Native Instruments. Throughout this conversation we explore a really important and exciting part of L&D supporting employees to become autonomous learners. Stay tuned to hear Sara and I delve into topics from learning budgets and time blocking right through to empowering employees to own their development.
Running order:
01:23 The importance of a bottom up approach
03:14 Changing mindsets within an organisation
05:00 Getting employees to look at L&D in a different way
06:31 A good manager conversation blueprint
07:43 How can we get managers more involved?
09:58 Empowering employees to own their development
11:42 Choosing learning budgets
14:41 Defining and measuring ROI
17:58 Creating a culture of learning
21:06 Curating content
23:00 Time blocking: does it work?
25:30 Quickfire round
How to connect
Find Sara on:
LinkedIn: https://www.linkedin.com/in/sarafrasi/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Deb Gallo, Learning & Development Director at SentinelOne, joins us this week to discuss the highlights and challenges of scaling L&D in a high growth organisation. Deb shares fantastic advice on a wide range of topics, from managing the changing requirements of a fast-growing business to bringing a company culture to life. The episode is packed with expert insight that you certainly don’t want to miss, so sit back and enjoy!
Running Order:
01:18 When should you make your first L&D hire?
03:29 The pros and cons of implementing L&D in different sized businesses
06:24 How do you work out what the business needs?
07:34 Pre-empting the changing requirements of a fast-growing business
09:15 Minimum Viable Product mindset
11:58 Walking the walk in L&D
12:54 How do you know if your solution is working?
15:12 Delivering learning in a hybrid setting
21:10 When does it make sense to create rather than curate content?
22:55 L&D’s role in scaling culture
26:32 Quickfire round
How to connect
Find Deb on:
LinkedIn: https://www.linkedin.com/in/deboragallo/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
In this week's episode we speak with Doug Ellin - People Partner L&D at GoHenry. Doug is incredibly passionate about serving the internal customer, and shares his experiences of using this insight to carve out successful, tailored L&D solutions. Throughout the conversation we cover everything from getting to know your internal customer to tracking whether your interventions are successful or not. This conversation is a wonderful testament to the fact that L&D should always be about people before anything else and we can’t wait for you to listen!
Running order
01:13 How do you get to know your internal customer?
04:46 Using this knowledge to help you deliver better L&D
06:00 The steps you need to take before developing the L&D strategy
09:38 Identifying the influencers within a business
12:43 Striking the balance between addressing people’s training requests but giving the business what it actually needs
17:15 Working out what to include in an L&D solution to make it successful
20:26 Ways to track if your interventions are working
24:07 Quickfire round
How to connect
Find Doug on:
LinkedIn: https://www.linkedin.com/in/doug-ellin/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Lavinia Mehedințu, Learning & Development Content Curator at Offbeat, is our podcast guest this week. There’s no doubt about it, Lavinia has a genuine passion for learning, and her enthusiasm in this episode is bound to rub off on you. This episode will help you level up the knowledge sharing within your organisation, and features some great advice on how to make your curated content more relevant than ever before. Enjoy!
Running Order:
01:58 Why content curation - how did it all begin?
04:11 Using analytics to shape content curation
06:23 What L&D can learn from other fields
07:40 Putting the focus on our user’s needs
10:19 The unrealistic expectations faced by L&D teams
12:31 Building an L&D community
14:09 Fostering a collaborative environment
16:55 Lavinia’s 3 personal learnings from building an L&D community
18:34 How L&D can use behavioral science to influence work
21:39 The future of Offbeat
22:25 Quickfire round
How to connect
Find Lavinia on:
LinkedIn: https://www.linkedin.com/in/laviniamehedintu/
Offbeat Website: https://offbeat.works/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Creating a progressive company culture is a challenge in itself, but once you’ve nailed this, how do you then effectively scale it within a high-paced organisation that is growing rapidly? Luckily, we have Tina Phillips joining us on this episode to offer some insight. Tina has a truly impressive wealth of experience to share - from training hiring managers to acknowledge their unconscious bias, to creating a culture where everyone feels safe enough to give and receive feedback - if company culture is your thing, this one’s for you.
Running order:
0:00 Introduction to this week’s episode
1:57 Unique challenges around scaling cultures in high-growth organisations
4:09 The benefits of hiring slow
6:54 Training interviewers to be aware of unconscious biases
12:43 How do you change people's mindset around bias and bring them on that journey with you?
15:36 Successfully communicating the company culture
19:34 The leaders in a business aren’t acting in line with the company culture - what now?
24:46 Creating a culture where everyone feels safe enough to give and receive feedback
29:18 Quickfire round
How to connect
Find Tina on:
LinkedIn: https://www.linkedin.com/in/tinateeto/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Agile L&D, you’ve probably heard of it, but what the hell does it actually mean? In this episode Patrick Mullarkey, Learning and Development Lead at Snyk, shares his first hand experiences of implementing Agile learning, explains why it’s worth doing and how to manage the change in your organisation, as well as how exactly to measure the impact of Agile L&D on your business.
Patrick explains to us how Agile L&D can encourage companies to waste less time on unsuccessful projects by speeding up the ‘failing fast’ process, and how important it is to engage with stakeholders using the right language in order to gain the trust necessary to start working in this way. Whether you have no experience of implementing Agile L&D or you consider yourself an expert - listen in as we demystify the buzzword of the moment and bring some real meaning to Agile L&D.
Running Order
1:39: What the hell is Agile L&D?
4:32: Why we look to Agile L&D in the first place
8:40: What do you gain from moving to a more Agile way of working?
11:00: Failing fast
12:06: Using the right language to get stakeholders on board
17:53: I want to go Agile - where do I start?
21:35: How to measure if it’s working
25:36: Quickfire round
How to connect
Find Patrick on:
LinkedIn:https://www.linkedin.com/in/mullarkeypj/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://www.instagram.com/hownowhq/
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
All good things must come to an end. And sadly, that’s true for Series One of 99 Problems But Work Ain’t One. But we couldn’t just let it fizzle out! So we’ve compiled our favourite nuggets of knowledge from every episode. Get ready for some brilliant insights into the worlds of L&D, HR, People Development, Talent Management and forward-thinking workplaces.
Thank you to anyone who’s tuned in and supported the show so far and to our 13 amazing guests who’ve joined us for some really insightful and fascinating conversations. We’ll be back for a second series soon - so make sure you’re subscribed wherever you’re listening.
Each clip is timestamped below with a note of the guest and episode number, so if you want to head over to any of the conversations you missed, you can!
Running order:
0:00 > Introduction to the episode.
0:51 > Paul Matthews, Episode 1: L&D’s credibility.
4:14 > Emma Leonis, Episode 2: HR's changing structure and skillset.
7:43 > Ross Stevenson, Episode 3 Who should L&D be working with?
10:56 > Kevin and Laure of Livestorm, Episode 4: Shifting to asynchronous learning.
14:08 > Esther O'Callaghan, Episode 5: Increasing entry-level talent and diversity.
16:23 > Toby Newman, Episode 6: Should you add colleagues on social media?
18:38 > Tushar Agarwal, Episode 7: The case for shared physical workspaces.
23:09 > Valerie Mann, Episode 8: Codifying and scaling culture in the workplace.
27:14 > Bob Mosher, Episode 9: Basing learning around when it's applied.
30:42 > Kevin M. Yates, Episode 10: What should L&D be measuring?
33:56 > Pam Hamilton, Episode 11: How companies can prepare for asynchronous work.
37:22> Jacquie Gay, Episode 12: How OKRs have changed behaviour and what's measured at TomTom.
40:55 > Angela Guedes, Episode 13: The optimal onboarding journey for new starters.
45:00 > Outro to the episode.
Where you can find these episodes:
Watch every episode on YouTube: https://www.youtube.com/playlist?list=PLNtHJIUeVUyIybZBlnsgUW3ypL4dLQhKh
Listen to every episode on Spotify: https://open.spotify.com/show/70k8Cfn70DcPD0CEBA1ySs
Listen to every episode on Apple Podcasts: https://podcasts.apple.com/us/podcast/99-problems-but-work-aint-one/id1572432505
Read shownotes for every episode: https://gethownow.com/podcast/
How to connect
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
It goes without saying that customer success has changed since the pandemic, but the better questions are how has it evolved? What can leaders do more effectively in response? And how can we learn socially from our CS colleagues and other departments in the world of hybrid work?
Angela Guedes, Head of Customer Success at Belvo, joined us on this week’s episode to answer these questions and plenty more.
We talked about her transition from a similar role at Typeform (where she worked for seven years), the best starting point for building a CS function at a young company, the importance of recognising internal customer needs, the optimal onboarding journey, and whether there’s a pressure to know all the answers when you’re leading a team.
Running order
0:00 Intro to Angela Guedes.
1:52 How the pandemic has changed customer success.
4:17 What’s it like joining a new company and building a CS function?
6:16 What does an optimal onboarding journey look like for a new starter?
10:33 The roles and responsibilities of a Head of Customer Success.
15:05 Is there a pressure to know all of the answers?
17:24 How Angela approaches learning and becoming better at her role?
19:47 Replicating social learning in the hybrid and remote CS world.
23:08 The voice of the customer programs.
25:42 Quickfire questions.
How to connect
Find Angela on:
LinkedIn: https://www.linkedin.com/in/angelaguedes/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Why would a company move from KPIs or that standard goal-setting model to objectives and key results? Or, as you might know them, OKRs. That’s the big question we put to Jacquie Gay, Program Manager of Talent Development at TomTom, in this week’s episode of 99 Problems But Work Ain’t One.
From finding a North Star that everyone in the company can follow to how OKRs can move us towards more effective measurement, Jacquie shared some great experiences of how that OKR shift works in practice. We also found time to chat about the impact on TomTom’s learning culture, how the pandemic drove positive changes that they’ll stick with moving forward and how Jacquie is helping managers prepare for this new world of work.
Running order
0:00 Intro to Jacqueline Gay, Program Manager, Talent Development at TomTom.
2:23 What prompted the move towards OKRs at TomTom?
5:52 How to have a conversation about HR’s purpose and OKRs.
9:28 An example of an objective and key result.
11:54 Have OKRs changed behaviour and what’s measured at TomTom?
15:31 Implementing OKRs in a distributed workforce.
18:15 Has the pandemic changed TomTom’s learning culture?
20:15 How has Jacquie approached preparing managers for the new world of work?
24:13 Quickfire questions.
How to connect
Find Jacquie on:
LinkedIn: https://www.linkedin.com/in/jacquie-gay-a0a7859/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Just because we sit in the same room or department, that doesn’t make us a team! In fact, a lot of companies have lost sight of what a great team is because they’re just doing things the way they’ve always been done.
Those were just a couple of the hard truths Pam Hamilton shared with us in this week’s episode. Pam recently released her second book, Supercharged Teams: Power Your Team With The Tools For Success which offers 30 tools for great teamwork. And she was kind enough to share some of them with us in this conversation.
From why we all have a responsibility to call out opportunities for better behaviour to how sending voice notes can be far more effective than writing long emails, and the need for shared goals in creating effective teams - this episode is packed with ideas for supercharging teams and resetting the rules around how we collaborate.
Running order
0:00 Introduction to Pam Hamilton
1:57 Why should someone supercharge their teams?
3:17 What has changed since the pandemic in terms of this team dynamic?
5:32 What does a supercharged team look like? And who’s accountable for it?
9:12 What should you be looking for in your culture to drive that behaviour?
10:15 How do we set goals effectively for our teams? And what comes next?
16:16 Pam’s thoughts on synchronous and asynchronous learning and working.
21:07 Effective ways to share knowledge in the hybrid working environment.
25:35 Interesting ways people have implemented Pam’s tools.
28:11 What could managers be doing to lay the groundwork for supercharged teams?
30:25 How should people be approaching offline collaboration and workshops today?
38:47 Quickfire questions.
How to connect
Find Pam on:
LinkedIn: https://www.linkedin.com/in/pamihami/
Twitter: https://twitter.com/paraffinpam
Find Pam’s Supercharged Teams book here:
https://www.superchargedteams.com/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
What’s the impact of our learning and development efforts? Has training fulfilled its purpose? And why are the answers so often a mystery?
The L&D Detective is here to help! Kevin M. Yates joined us in this episode to offer a three-part framework for measuring impact, explain why measurement is a skill in itself and discuss why failing to define impact means more difficulty in measuring it.
Kevin also told us the backstory behind the name L&D Detective, which skills a professional needs, whether management is asking to see measurement metrics, how he almost left the industry and a lot more.
Running order
0:00 Intro and the origins of the L&D Detective
5:00 Are L&D demanding more budget without demonstrating impact?
7:58 Does L&D report differently when it’s to the HR/People Function vs. the C-Suite?
10:33 What should L&D be measuring?
13:53 Measuring learning effectiveness.
14:19 Examples of business and performance outcomes.
18:21 When is the right time to think about all of this?
20:28 Tech’s role in measurement and examples of success.
24:20 Which skills does an L&D professional need?
30:47 Quickfire questions.
How to connect
Find Kevin on:
LinkedIn: https://www.linkedin.com/in/kevinmyates
Facebook: https://www.facebook.com/kevmyates
Twitter: https://twitter.com/kevinmyates
Instagram: https://www.instagram.com/kevmyates
YouTube: https://www.youtube.com/c/kevinmyates
Download the L&D Detective Kit: https://kevinmyates.com/l%26d-detective-kit
Learn more about Meals in the Meantime: https://mealsinthemeantime.org/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
For too long learning has been about giving people new and more information, but it hasn’t been built around where the learner needs to apply that knowledge. Bob Mosher’s 5 Moments Of Need Framework help you pivot to a mindset where you consider the workflow first and foremost!
In this episode, Bob also explained why traditional classroom training has gone unchallenged for so long, how to empower learners to use information when you’re not around, why building skills should be viewed in terms of your performance and how you apply them and so much more.
Running order
0:00 Introduction to Bob Mosher and The 5 Moments of Need Framework’s origins
7:46 Why Apply is the moment you need to start with and pivot to.
11:29 The 5 Moments of Need SAVE classroom training and the legacy classroom model.
20:49 What are The 5 Moments of Need/what is the framework?
25:31 How can L&D professionals apply the framework to their day-to-day life?
30:42 What does great design for apply, change and solve look like?
36:11 Bob’s view on the shift towards building skills.
39:31 What L&D has done well during the pandemic.
43:36 One thing you can do to improve your learning culture today.
46:41 Quickfire questions
How to connect
Find Bob on:
LinkedIn: https://www.linkedin.com/in/bmosher/
Twitter: https://twitter.com/bmosh?lang=en
Find APPLY Synergies on:
LinkedIn: https://www.applysynergies.com/
Their website: https://www.linkedin.com/company/apply-synergies/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the culture into something codified and scalable? How do you determine the priorities? And what steps can you take towards building a high-performance culture?
Valerie Mann joined us to talk about her journey at Elder, the UK-based live-in care & home care provider that uses ‘The Mum Test’ as part of their carer selection process. She explained what that involves, how Elder provided mental health and wellbeing support during the pandemic, and how they approach the situation of supporting both frontline staff and those based at the HQ.
Running order
0:00 Introduction to Valerie and Elder.
2:53 Working out priority areas when joining a new company.
6:08 Is it a daunting challenge to codify and scale culture?
10:17 Moving from shaping values to manifesting them in behaviour.
13:07 Building a high-performance culture.
16:55 Managing frontline workers and desk-based staff.
20:48 How Elder might invest in carer learning beyond compliance.
23:45 What is the ‘Mum Test’ for selecting carers?
24:58 How Elder has approached and supported mental wellbeing.
33.53 What’s next for Elder and their people development plans.
37:00 Quickfire questions.
How to connect
Find Valerie on:
https://www.linkedin.com/in/valerie-mann-50785/
Find ElderHQ on:
LinkedIn: https://www.linkedin.com/company/elder-hq/
Facebook: https://www.facebook.com/ElderHQ/
Twitter: https://twitter.com/ElderHQ
Instagram: https://www.instagram.com/elder_hq/
Their website: https://www.elder.org/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
When you’re running London’s largest online marketplace for flexible office space, the COVID-19 work from home orders must feel like the world’s largest curve ball. HubbleHQ founder Tushar Agarwal joined us to explain just how you approach and handle a situation like this.
But have those short-term challenges actually accelerated the trend for remote and hybrid working? Tushar explained why people are now demanding more flexibility, freedom and autonomy over where they work, but also provides the counter arguments for why 70% still want their company to provide an office of some sort.
We also discussed whether the government’s ‘Get Back To Work’ messaging could be worded better, how to better prepare managers and leaders to deal with this new reality and measuring the return on your office space investments.
Running Order
0:00 > Introduction
1:31 > Reacting to the pandemic as an office space providing/sourcing company.
8:06 >How Tushar dealt with the uncertainty of the past year and pandemic as a founder.
11:36 > The role of the office moving forward and how COVID accelerated current trends.
16:38 > The case for shared physical space.
21:09 > Tushar’s preferred approach to working.
26.08 > Is the ‘Get Back To Work’ messaging right?
30.12 > Better preparing managers and leaders to deal with this new reality.
33.23 > How companies can prepare their teams as they return to workplaces.
36:34 > Measuring the ROI on an office space.
41:32 > Quickfire questions.
How to connect
Find Tushar on:
LinkedIn: https://www.linkedin.com/in/tusharagarwaluk/
Twitter: https://twitter.com/iamtoosh
Find HubbleHQ on:
Their website: https://hubblehq.com/
LinkedIn: https://www.linkedin.com/company/3519114
Instagram: https://www.instagram.com/hubblehq/
Facebook: https://www.facebook.com/HubbleHQ/
Twitter: https://twitter.com/hubble
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Where to find the show
Find every episode on YouTube here: https://www.youtube.com/channel/UC4QrYnD1H3oqVeAQQTyOhGQ
Listen to every episode on Spotify: https://open.spotify.com/show/70k8Cfn70DcPD0CEBA1ySs
Read the summaries and shownotes for every episode: gethownow.com/podcast
Send in a voice message: https://anchor.fm/gethownow/message
Why do so many organisations find it so difficult to establish and build their desired mindset? In Toby Newman’s opinion, they’ve not broken it down into relevant terms for their people or teams and they’re not always putting in the hours.
If you’ve ever wondered how you can democratise learning, handle impostor syndrome, feel like your true self or build the right relationships with your team, this is the episode for you. Why? Because they all relate to your mindset, and Toby’s an expert in learning mindsets and so much more.
Toby Newman is the L&D Manager at Here Technologies, the mind behind The Neverending Learner website and YouTube channel, a TEDx speaker and so much more.
Running Order
0:00 Introduction
2:20 > Establishing what a mindset is and why it’s a challenge for organisations.
6:44 > Why does L&D exist in most organisations?
9:44 > What mindset is required to deliver L&D effectively?
15:17 > Working out your current mindset and if it’s a learning one?
21:31 > Driving a behaviour of sharing learning and knowledge.
25:20 > Dealing with impostor syndrome as individuals and organisations.
28:48 > Practical ways of creating psychological safety.
36:42 > Should you add colleagues on social media or socialise with them?
41:23 > Work-life balance, blending the boundaries and re-thinking flexibility.
44:25 > What can leaders do today to nurture that mindset?
48:00 > Quickfire questions.
How to connect
Find Toby on LinkedIn
https://www.linkedin.com/in/theneverendinglearner/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
How difficult do you think it is for young people leaving education to find employment? Educators don’t want to see the students they’ve spent so long developing facing unemployment and employers really need good entry level talent to solve skill shortages.
All of these factors created a perfect storm for Esther O’Callaghan to start Hundo, an award-winning platform that connects forward-thinking employers with Gen Z talent.
In this episode, Esther talks us through creating a business that solves a social issue she’s truly passionate about, increasing entry level talent and how that can help improve diversity, and fixing flaws in the academic system to get young people into positions they love.
We also discussed how Esther prepared for that first triathlon from scratch and getting large corporations to take interest in entry level talent.
Running Order
0:00 Introduction
1:27 How Esther found her purpose for helping young people.
7:57 Working with young people and the influence of parenting.
10:11 The origins of Hundo.
13:47 Increasing entry level talent and improving diversity.
17:20 Are large corporations receptive to entry level talent ideas?
19:02 Changing the narrative around backgrounds and hiring young talent.
24.00 Fixing flaws in the academic system to help people progress.
28.05 How Hundo’s Kickstart scheme helps young people gain experience.
30:24 How Esther prepared for her first triathlon in such a short time.
34.31 How to tackle new things and maintain your curiosity.
41:00 Quickfire questions
How to connect
Find Esther on LinkedIn
https://www.linkedin.com/in/estherocallaghan/
Find Hundo on
LinkedIn: https://www.linkedin.com/company/hundo-careers/
Their website: https://www.hundo.careers/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
If you’ve had to onboard remotely or shift your culture with everyone working from home, you’ll know the challenges. Now imagine you’re doing all of that while growing your team from 30 to 100 people? That’s the journey Kevin Valencia and Laure Saintpierre of Livestorm have been on over the past year.
If you’re asking yourself questions like this then it’s absolutely the episode for you!
- How can you tweak your culture so that remote employees can work flexibly, effectively and still disconnect?
- What would your approach be to finding the right people fast and onboarding them at scale?
- And how would you manage time zones, learning and all your remote socials?
Laure also told us about her role as Happiness Officer and what that means for their employees, Kevin discussed how you can create an employer brand that stands out and we spoke about a whole lot more.
Running order
0:00 Introduction
1:51 Growing from a team of 30 to 100 in a year.
3:00 How to recruit good people fast.
4:20 How Livestorm define their culture and hire people who fit it.
6.50 Creating awareness of and tackling unconscious bias.
8.18 What onboarding looks like when you’re growing at speed.
12:12 What did and didn’t work in terms of remote onboarding.
13:57 How do you work across time zones and adjust to being remote?
17.04 What challenges have you faced moving to asynchronous learning?
20.55 Benefits of asynchronous learning.
24:45 What does a Happiness Officer do?
29.04 Can you still build a culture remotely?
33:35 How did you come up with your values?
36:48 How did you create an employer brand that stands out?
41:12 Quickfire questions.
How to connect
Find Livestorm on:
LinkedIn: https://www.linkedin.com/company/livestorm/
Twitter: https://twitter.com/livestormapp
Their website: https://livestorm.co/
Find Kevin and Laure on LinkedIn:
Kevin Valencia: https://www.linkedin.com/in/kevin-valencia-hr/
Laure Saintpierre: https://www.linkedin.com/in/laure-saintpierre/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Should we even be describing it as L&D? You might have more open and productive conversations with stakeholders if you ditch the jargon, and Ross explains why in this episode.
You’ll also learn who L&D should work with and how, the roles you need to build an effective L&D team today, how to communicate L&D value to the rest of the business and loads more.
Ross Stevenson is the founder of Steal These Thoughts. Senior Learning & Talent Development Manager by day, Steal These Thoughts is his vehicle for sharing all his L&D tips and experiences once he clocks off.
Running Order
1.40: The purpose of L&D today.
2.51: The makeup of a modern L&D team.
9.06: Skills a traditional L&D team can develop to adapt.
14.03: How Ross built these skills himself.
15.46: Communicating L&D’s value to the wider business.
19.37: How L&D can become a profit centre, not a cost centre.
21.22: Who L&D should be working with.
24.51: How individuals can understand their skills gap.
32.06: Quickfire questions.
How To Connect:
Read the show notes:https://gethownow.com/podcast-how-to-structure-modern-ld-teams-ross-stevenson
Find Ross on:
LinkedIn: https://www.linkedin.com/in/rstevensonuk/
Twitter: https://twitter.com/@_Rsvenson
Steal These Thoughts: https://stealthesethoughts.com
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: https://instagram.com/hownowhq
Our Website: https://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
If HR just said no a little more often, could they prioritise better? What if they shared the workload by collaborating with other departments? And how can they convince business leaders to take the journey with them?
Emma not only talked us through these key stakeholder questions, but explained where HR is now, where it’s headed and what it can do in the meantime. Including the role of shared services and the employee HR experience.
Emma Leonis is HR Transformation Executive Director at LACE Partners, helping companies transform their HR function, drive adoption and initiate change.
Running Order
1.40: Is HR trying too hard to be everything to all people?
3.26: How can other departments share the HR load?
5.37: The current HR shared services model.
6.53: Key drivers of the model’s disruption.
8.05: How do you change the structure of HR?
10.07: How this changes skill requirements in the people function.
11.41: Lessons from other shared services.
13.51: Contact your way and self service approach: The push and pull balance.
16.46: Lean and agile principles - application in the people function.
18.50: How do you bring leaders on that journey?
20.49: How people functions can better measure employee experiences.
23.00: What is ‘people purpose’?
26.10: Quickfire questions.
Read the shownotes and transcript:
https://gethownow.com/blog/podcast-does-hr-need-to-say-no-more-shared-services-and-being-bold-emma-leonis
How To Connect
Find Emma on:
LinkedIn: https://www.linkedin.com/in/emma-leonis-104b0b7/
Find LACE Partners on:
Their website: http://lacepartners.co.uk/
Future of HR Shared Services Whitepaper: https://lacepartners.co.uk/future-hr-shared-services-whitepaper/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
Do L&D professionals need to accept that L&D’s not always the answer? Yes! And that’s not even one of Paul Matthews’ three elephants in the room. Instead, we need to start with the desired behaviour and work backwards to the right format.
Paul Matthews is an L&D expert, speaker and consultant, but he’s also the author of three books on the three L&D elephants: Learning transfer, capability and informal learning. And he’ll talk you through how and why you should address them in this episode.
Hit play and learn how you can harness informal learning’s power, how to become a better performance consultant, the need for a credible L&D brand and plenty more. And you can tell Paul is a great public speaker, because he breaks it all down in relatable ways.In other words, he’s great fun to listen to!
Running Order:
1:30: The three L&D elephants.
2.51: Elephant One: Learning transfer
11.05: Elephant Two: Capability
15.31: How L&D can become better performance consultants?
19.57: Elephant 3: Informal learning
22.57: Harnessing the power of informal learning
29:27: Credibility: The sneaky fourth elephant
36.10: Quickfire questions
How To Connect
Find Paul on:
LinkedIn: https://www.linkedin.com/in/paulmatthews100/
His Website: https://paul-matthews.com/
Find Nelson on:
LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Twitter: https://twitter.com/ThatNelsonDude
Find HowNow on:
LinkedIn: https://www.linkedin.com/company/hownowhq/
Twitter: https://twitter.com/hownowteam
Instagram: http://instagram.com/hownowhq
Our Website: http://gethownow.com/
Send in a voice message: https://anchor.fm/gethownow/message
The world of work is changing fast, how well are you keeping up? Welcome to the podcast that helps you hurdle workplace challenges and keep pace with change.
Each week, your host and HowNow CEO, Nelson Sivalingam, talks to the disruptors, leaders and industry game-changers, asking them burning questions about the ways we work.
If you’re interested in making work a better place to be, this is the place to be. Whether you're in HR or L&D, or looking for better ways to learn and lead, 99 Problems helps you build fast-learning organisations that are prepared for the future.
Send in a voice message: https://anchor.fm/gethownow/message