Entrust Compliance Podcast: Recent Episodes

PowerDMS

Real talk with compliance professionals as they share from experience their solutions to common obstacles found in managing people, policies, and processes.

What questions are other organizations asking when purchasing policy management software that you too should be asking.

Over the last five years, Taylor Rapp has assisted hundreds of organizations in the process of purchasing and implementing PowerDMS to manage their policies. We sat down with Taylor to hear the top 5 FAQs that organizations ask to help determine if PowerDMS is the right solution for their organization. The questions surround topics such as:

Ease of Use
Access Control
Revision Control
Collaboration
Reportability

As a helpful exercise, listen to this week's episode and ask these same questions of your current policy management solution.

As the Corporate Compliance Coordinator in an organization of over 23,000 staff, Abby Ratliff brings an insightful perspective on keeping thousands of people on the same page.

When Abby started at AmerisourceBergen over 9 years ago, she remembers when the simple act of finding an up-to-date policy could be a challenge. Fast forward 9 years later, Abby shares how centralizing their policy management in PowerDMS has made a positive impact throughout the organization.

We cover topics such as:

How policy management affects sales
Is using email the best way to collaborate on policy changes?
The benefits of centralizing policies in one software solution

How do you build trust between a law enforcement agency and the community?

With over 30 years of experience, Chief Jeff Hadley from the Chatham County Police Department, breaks down three practical ways an agency can proactively build trust within the community they serve.

It starts with setting clear expectations through public-facing documents. By providing visibility on their website into the department's SOP’s, the community is kept on the same page as the officers. This helps set the bar on what the community can expect from the agency and opens up the floor for conversations around improvements the community would like to see.

Chief Hadley then takes us through the power of positive community engagement and how to track progress. With three simple questions and a goal to knock on every door within the community, not only was the feedback helpful to policing efforts, but there was a “transfer of value between the citizen and the officer.”

Listen to the full episode to hear details on how Chief Hadley builds trust through transparency and the outcomes he has witnessed through intentional action.

In this episode, we chat with three compliance professionals from the City of Henderson. Monica Day from the city’s Fire, Deeann Bill at Police, and Mimi Mehri with the Human Resources department all share how their decision to use one single source of truth for policies has helped streamline communication and collaboration, especially during COVID19.

With more than 37 years across five parks and recreation departments, Seve Ghose shares his perspective on how to lead with innovation. Due to the circumstances of 2020, parks and recreation departments saw an increase in attendance while having to fight to keep budget. Seve shares the unique ways in which he was able to retain staff, save money, and maintain accreditation for the City of Thornton Parks, Recreation, & Community Programs in Colorado.

Tom Fox, known online as the Compliance Guy, joins us to discuss compliance and ethics trends from 2020 and the impact these will have in 2021 and beyond. Throughout the episode, Tom poses a thought to compliance and ethics leaders to think about 2020 through the lens of lessons learned. His expertise in this space will guide compliance and ethics leaders to rise to the occasion of addressing issues with thoughtfulness, inclusivity, and equity.Book: Lessons Learned on Compliance and Ethics

Founder: The Compliance Podcast Network

Podcast: Compliance Into the Weeds

Lessons Learned on Compliance and Ethics: The Best from the FCPA Compliance and Ethics Blog

This week we are joined by Steve Barbarich, Director of IT for PowerDMS. Steve shared three practical steps that any organization can take to begin writing policies for information security. His seasoned advice can help organizations mitigate risk like information breaches due to the various type of phishing tactics.

Listen today and share it with your IT team!

How do you implement new technology for an organization remotely during a global pandemic? Well in this episode, Ashley Campos from the UC Berkeley University Student Health Center shares her experience migrating from a paper and binder system for policy management to an advanced technology solution.

Listen to Ashley’s story to learn what it took for her to gain organizational buy-in, purchase new software, and on-boarding all during the start of COVID-19.

4 years after making a career change, Emily Davies shares the 4 habits of a successful compliance manager. Emily takes us on a journey through her experience as she’s led the Cornell University Police Department through managing new standards from the state, the University, the federal government, and IACLEA accreditation.

We hope you enjoy listening to this conversation. It could help someone you know who is considering a career change to a compliance role, someone looking to hire a compliance professional, or help you self-evaluate skills to grow into.

We are joined by Stephanie Farmer, Chief Compliance Officer at ETHIX360 and Kiana Wheeler, Product Marketing Manager at PowerDMS. Together, they roll out the 5 key insights from the Future of Policy and Compliance Management report that launched September 2020.

In this survey over 700 organizations in high-risk and high-liability industries contributed to the report. Stephanie and Kiana talk through actionable data and insights into the challenges and needs these organizations face in their policy and compliance management.

https://www.powerdms.com/future-of-policy-and-compliance-management/

On this podcast episode, we hear from two guests: Amy Jensen, who is an Employment Attorney at Ogletree Deakins, and Heather Jones, Director of HR at PowerDMS. Together, they share tips for keeping your organization out of court along with other trending HR topics:

Types of lawsuits and the cost associated
Why it’s hard for employers to win lawsuits
How to create a culture of compliance
Human Resources with a heart

Listen in to learn best practices to improve communication, accountability, and mitigate organizational risk.

In this episode, Officer Michael Hass shares how his experience as a street officer helped him fine-tune the work he is now doing as an Accreditation Manager for his agency. In this highly regulated industry access to records, policies and training are crucial for doing the job well and with excellence. Officer Hass walks us through the technology advancements for law enforcement from the 1980s to today and how these changes have helped officers continue to improve the way they protect and serve their communities.

Brandy Osborn, Accreditation Manager at the Springfield Police Department talked with us on this episode about the importance of sharing the “why” when bringing others into a project. In her role, she found a way to leverage the expertise of her colleagues to streamline the accreditation process. By doing this she shares that her agency has been successful in staying accredited for two-plus decades along with helping create awareness and visibility into the accreditation process from new recruits to seasoned officers.

Ed Goodman, accreditation manager for the Buckeye Police Department, has been involved in helping agencies achieve accreditation status for over 20 years. Listen as he shares strategies you can use to gain organizational buy-in when presenting large changes to your organization.

The “why” behind getting accredited as a Law Enforcement agency (3:15)
Accreditation is a risk management tool for your agency (6:40)
International standards of excellence
PowerDMS - single source of truth to track policies and training for all personnel
Through the accreditation process, the community sees Law Enforcement as more professional (13:30)
Best practices to overcome hurdles when getting accredited (15:35)
Communication is key with all members of the agency
Explain early and often the “what and why” behind accreditation
Get as many members (of all levels) of the organization involved to get organizational buy-in for policies reviews and changes
Educate members of the local government on the benefits (Reduction of risk and lawsuits, etc.)

Helpful Links:

Webinar - The Role of Policies in Building and Maintaining Company Culture

PowerDMS - Streamlines policy, training, and accreditation lifecycles

Craig Hartley, the Executive Director of the Commission on Accreditation for Law Enforcement Agencies (CALEA), sits down with us to talk about the responsibility of public safety to the public. Listen as he shares practical steps you can take to promote sound policies, build employee confidence, and increase trust with your community.

Common Calls for Service Regarding Special Needs (4:32)
The importance of training in handling situations with special needs (8:53)
The difference between Awareness and Acceptance
The Strategy to close the gap between law enforcement and the special needs community (14:38)
Training & Tools - PECS Cards, Sensory Kit, Special Needs Events
How Tools Work With Policies (23:40)
Alternative Forms of Communication
How do our officers have access to this information on a call for service?
How do we implement this program?
Buy-in from community

Helpful Links:

Sgt. Stefan Bjes website - https://www.bluelinespectrumsafety.com.

Link for Sensory Kits - https://christophersvoice.org/how-we-help/christophers-sensory-kits

Soccer Program - http://www.chicagotopsoccer.com/

In episode 1, Kiana Wheeler and Cameron Moreau set the stage for what you can expect to hear when listening to the Entrust Compliance Podcast. A podcast for compliance professionals to learn from industry experts as they share insights on navigating challenges and succeeding in compliance.

If you would like to be a guest on the podcast, please email us at entrustpodcast@powerdms.com