Revenue Cycle Optimized: Recent Episodes
Infinx Healthcare
Join us as we explore the latest challenges, developments and innovations in the healthcare revenue cycle space. Don't forget to subscribe to get alerted when a new episode is uploaded.
Senior Revenue Cycle Manager Christina Harkins shares how Infinx personalizes every RCM engagement—from onboarding through optimization and even exit planning. Learn how structured discovery, tailored timelines, transparent communication, and U.S.-based audits drive long-term revenue success for practices of all sizes.
With payer audits and denials on the rise, AI offers providers a powerful way to protect revenue and remain compliant. Join HFMA Hawaii and Infinx, in this episode, to explore how healthcare organizations are using AI to flag denial risks, streamline appeals, and automate claim corrections—all while improving documentation and audit readiness. Real-world case studies will demonstrate how organizations have used AI to enhance revenue integrity and reduce rework.
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Discover how intelligent automation transforms eligibility verification by eliminating repetitive checks, reducing errors, and freeing staff to focus on real exceptions that require expertise.
On this episode, hear from Mary Free Bed’s Daniel Heemstra on overcoming PT reverification challenges, supported by intelligent automation and Epic integration that simplify the process and reduce the burden on staff.
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Every January, physical therapy and other recurring care specialties face a massive spike in reverifications as insurance plans reset and deductibles change. In this episode, Infinx SMEs discuss how Agentic AI and staffing flexibility provide the tools practices need to stay ahead of the surge and protect revenue.
AI agents don’t come with arms, legs, or eyes—but they do have something even better: the ability to think, reason, and act. As generative AI continues to evolve, so do the capabilities of AI agents—autonomous systems that can interact with applications, extract and apply knowledge, and make decisions based on context.
In this episode, from a Region 9 HFMA Texas webinar, Stuart Newsome, CPCO, VP of RCM Insights, Infinx, breaks down the "anatomy" of AI agents—not to teach biology, but to show how these invisible workers are transforming how healthcare organizations operate behind the scenes. From data-grabbing fingers to decision-making brains, we’ll explore what powers these agents, how they collaborate, and why revenue cycle leaders are putting them to work across their digital ecosystems.
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This episode explores the hidden cost of eligibility errors and how small EVB mistakes cascade into claim denials, rework, and delayed payments that hurt both practices and patients.
Explore how today’s AI-powered coding solutions are designed with compliance and quality at their core. This episode will highlight the safeguards built into implementation, the auditing processes that protect accuracy, and how continuous improvement ensures models evolve over time. Join us to learn how organizations can confidently adopt AI while maintaining trust, compliance, and coding excellence.
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This episode features Krisi Probert, EVP of Operations & Clinical Technology at Upstream Rehabilitation, sharing how a patient centered and data driven approach transformed her journey from clinician to executive innovator while overcoming challenges in patient access, prior authorization, and scale.
Every January, payors reset benefits, deductibles, and authorizations—making eligibility re-verification a critical step for practices. This episode unpacks why the stakes are higher than ever and how automation ensures patients stay covered and revenue keeps flowing.
AI may be the buzzword of the decade, but its success depends on something far older—human connection. Join healthcare leader Nio Queiro for a candid discussion on demystifying AI, building trust across teams, and turning innovation into lasting operational change.
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This episode features a client conversation with Lora Pada, AVP of Client Success, on how re-verification season is managed step by step. Learn how automation, staff augmentation, and customizable workflows ensure patients are re-verified quickly, accurately, and without disruption.
In this episode, we spotlight an article by Navaneeth Nair, Chief Product Officer at Infinx, recently published in Becker’s Hospital Review. The piece outlines six critical questions every healthcare CFO should be asking about artificial intelligence, from governance and ROI to workforce impact and compliance.
Physical therapy groups face massive reverification spikes every January. Learn how Agentic AI and flexible staffing can keep patients moving while protecting practice revenue.
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This episode highlights a client conversation on how intelligent automation and AI agents streamline eligibility verification and prior authorization for PT/OT practices, while human specialists manage exceptions for a complete, tech-enabled solution. Listeners will also hear how seasonal re-verification surges are handled with flexible workflows that reduce denials and improve turnaround times.
This episode unpacks the difference between clerical and clinical denials — and why so many prior auth denials get mislabeled as “clinical” until it’s too late. Learn how misclassification drives up costs, drains resources, and hides preventable issues that can be fixed on the front end.
Manual intake workflows are one of the biggest slowdowns in healthcare. Every day, staff spend hours chasing down documents, retyping data, or figuring out what’s missing—before a patient can even be scheduled.
In this episode, Stuart Newsome, VP of RCM Insights at Infinx, shows how agentic AI can change that.
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Rural hospitals don’t need another cost-cutting cliché. They need to reclaim what’s already theirs. In this episode, Taylor Searfoss from Infinx highlights the hidden dollars buried in hospital workflows—and shows you how to find them.
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This episode features David Byrd, Senior Vice President at Infinx, as he walks through a proven four-step prior authorization process that helps reduce denials, accelerate turnaround times, and improve patient access. Listeners will hear how technology and human expertise combine to deliver scalable results across specialties while supporting better patient and staff experiences.
This episode highlights how one provider used claim complexity scoring to redesign workload assignment, curb cherry-picking, and dramatically reduce rebill rates. Along the way, we connect this approach to modern AR analytics, predictive modeling, and smarter workforce management.
A small imaging center uncovered hidden waste in patient access when scheduling workflows didn’t match their tech stack. By streamlining tools, cutting manual steps, and aligning technology with real staff processes, they saved FTE hours, improved throughput, and reduced bottlenecks that drive revenue loss in imaging centers across the U.S.
Over 70% of imaging centers still depend on manual referral, scheduling, and prior auth processes—slowing care and straining staff. In this episode, Stuart Newsome, CPCO, VP of RCM Insights at Infinx, shows how AI agents powered by generative AI are transforming radiology operations. See how these “invisible coworkers” integrate with RIS, PACS, and EHRs to automate tasks, improve efficiency, and deliver real results.
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When it comes to managing denials, scale isn’t just about staffing—it’s about intelligence. In this episode, we explore how AI, predictive analytics, and custom work queues are helping revenue cycle teams work smarter and recover more.
Sometimes it’s not the payer or the process—it’s your partner. This fast episode unpacks how weak vendor SLAs and poor integration can trigger a revenue delay spiral that stalls cash flow and frustrates patients.
Modernizing radiology intake means more than sending documents to Epic—it’s about building accuracy into the process. Learn how AI-powered document capture uses HL7 ORM mapping to handle multi-patient faxes, duplicates, and poor-quality images, with a phased rollout that keeps data clean and workflows running smoothly.
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Navaneeth Nair, Chief Product Officer, and Jonathan Aguiar, Senior Solutions Engineer, share how embedding AI driven prior authorization directly into the EHR keeps providers in their familiar workflow while giving supervisors and leadership complete operational visibility. Discover how digital and human agents work together behind the scenes to accelerate approvals, prevent denials, and adapt to changing payer requirements.
Some denials don’t follow the rules—and that’s exactly the problem. This episode explores why edge-case denials expose system vulnerabilities and how smarter design thinking can prevent silent revenue loss.
Many hospitals lack real-time visibility into front-end revenue cycle metrics like prior auth status and registration accuracy. This episode explores how closing that visibility gap can reduce denials, improve staff performance, and drive better financial outcomes.
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Pratik Gaykar shares how the Centers of Excellence team improves efficiency, ensures quality, and partners with internal teams to transform client experiences and drive margin improvements. From automation initiatives to handling escalations and supporting product development, the team plays a key role in shaping smarter revenue cycle solutions.
Not every metric belongs in an exec report. These are the KPIs your billing staff actually act on—and why they’re the key to improving denial rates.
Evan Martin joins us to break down the daily chaos of managing prior authorizations in a real-time care model. From retro auths to plan-specific rules and underwhelming automation, Evan reveals why today’s processes are out of sync — and what an agentic AI solution could look like to finally orchestrate it all.
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In this RCM Insights segment, we drop in on a real client conversation exploring the live deployment of AI-powered document capture. Hear how agentic AI is being applied step-by-step—from fax intake to HL7 integration—with expert insights from Infinx product leaders.
Even with tech, the recent reform pledges and the latest Medicare rule aiming to improve electronic prior auth, the process remains one of the most burdensome in the revenue cycle. We unpack why the pain persists, and share how some organizations are adapting with smarter strategies, better tooling, and a mindset shift.
Credentialing is the first step to getting paid—and often the first thing to go wrong. In this episode, credentialing veterans Rebecca Bairnsfather and Peggy Kelly explain why radiology groups are struggling, what today’s payers expect, and how better processes can help you avoid denials, delays, and lost revenue.
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In this episode, we break down how Infinx’s AR and Denials Management platform integrates with a variety of PM and EHR systems, and what successful implementation looks like from kickoff to go-live. Learn about data flows, client responsibilities, and how AI modeling is customized using historical claims data for optimal recovery predictions.
AI agents aren’t magic, but they’re not vaporware either. This fast episode breaks down how they’re being used today to reduce manual touches and improve speed.
CMS is rolling out prior authorization for traditional Medicare. This Revenue Cycle Optimized panel breaks down what the WISeR model means for providers, how AI is involved, and what steps to take now—whether you're in a test state or watching for what's next.
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As CMS rolls out the WISeR model, prior authorization is expanding into traditional Medicare for the first time. In this internal Infinx discussion, we explore how providers are beginning to respond, where the opportunities lie, and why proactive preparation is key.
Too many teams are overextended chasing payer responses. Here’s how smarter routing, automation, and batching can reduce burnout without sacrificing control.
If your prior auths can’t start until someone opens a fax, this episode is for you. Learn how automating document capture is streamlining radiology workflows and speeding up approvals from day one.
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In this special episode, Stuart Newsome shares his panel insights from the MGMA Summit on how AI agents and automation are helping practices increase profitability and streamline revenue operations. Focusing on the orchestration between technology and human expertise, Stuart highlights real-world strategies to reduce denials, protect revenue, and give overburdened billing teams a fighting chance.
Denial dashboards often fail to spark action. This episode spotlights a single critical fix: Root Cause Clarity—a decisive indicator of whether your denial data is driving improvement or just documenting failure.
Major U.S. health insurers have pledged to reform prior authorization processes, aiming to reduce delays and administrative burdens. Join us as we explore the details of this announcement, its historical context, and what it means for providers and patients moving forward.
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Willie Brown, MBA, MT(ASCP), CRCA, VP of Revenue Cycle at Sentara Health, and Taylor Searfoss, RCM Expert at Infinx’s Ni2 Hospital Division, share real-world strategies to fix charge capture blind spots that quietly drain revenue. This conversation reveals how aligning clinical, IT, and rev cycle teams around root causes—not band-aids—can build lasting financial and operational resilience.
Major U.S. health insurers have pledged to streamline prior authorization processes after a new announcement from HHS and CMS. In this RCMinutes, we take a closer look at what was promised and whether it might finally deliver.
Stuart Newsome shares a multi-perspective approach to revenue cycle analytics, showing how smart data bridges gaps between operations, clients, and strategy.
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Taylor Searfoss and Jason Adams explain how Ni2, the acute care management consulting division within Infinx, helps hospitals maximize revenue through deep charge capture analysis, CDM optimization, and strategic pricing. The conversation covers why this team’s hands-on, root-cause approach delivers measurable revenue lift and sustainable results where others fall short.
This episode of RCM Insights features Bo Bowman, VP of Strategic Accounts at Infinx, in a conversation with a neurology practice leader. Bo shares practical insights on optimizing revenue cycle management with proven strategies in charge capture, coding, system integration, and analytics—delivering better outcomes for neurology practices of any size.
Many providers think their eligibility verification process is airtight—but they're only getting a partial view. In this episode, we break down what your EVB process is missing and why that gap is driving denials, delays, and revenue loss.
Jessica Watson, Facility Coding Manager at Infinx, joins us to share how she leads high-performing remote coding teams without compromising on accuracy, culture, or speed. Learn practical tactics that make an RCM leader effective in today’s complex coding environment.
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Benj Kamm and Jonathan Aguiar introduce a major new feature in the Infinx Patient Access Plus platform called Mission Control. This dashboard gives supervisors real-time visibility and actionable insights to drive performance, improve process flow, and optimize automation.
Explore how AI agents in ARDM automate claim status checks to reduce collector confusion, eliminate unnecessary touches, and boost revenue cycle efficiency. This segment breaks down real-world use cases—paid, pending, and denied claims—and explains how intelligent agents prioritize workflows and minimize productivity loss.
Delayed provider documentation stalls coding, billing, and ultimately your cash flow. In this episode, we explore common causes of chart lag and practical ways to fix it so your revenue cycle keeps moving.
Explore the most common pitfalls in surgical prior authorizations, from medical necessity to coding and documentation, with insights from Bo Bowman and Stuart Newsome. Learn how teams—and the right tech—can avoid costly delays.
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In this follow-up episode, Lindsey Nelson shares the latest industry insights on AI adoption, barriers to scale, and how providers and payers are shaping their next moves. While awareness gaps persist, demand for AI-driven automation and clinical support tools is growing fast, with strategic clarity driving the pace of innovation.
Healthcare leaders are navigating market uncertainty not by stalling but by reshaping strategies, investing in automation, and seeking resilient partnerships. In this episode, Lindsey Nelson recaps key takeaways from the recent KLAS conference, highlighting how providers and payers are adapting to regulatory shifts, staffing shortages, and the complex road to AI adoption.
Incomplete or delayed provider documentation can stall coding, create charge lag, and reduce revenue cycle performance. In this episode, learn how improving clinical documentation at the point of care leads to faster claims, fewer denials, and better financial outcomes.
Revenue cycle leaders are navigating six transformative shifts in 2025 — all accelerated by automation and AI agents. This session breaks down how these changes are impacting denials, workforce models, platform strategy, and financial clearance, and offers practical insights on building smarter, agent-enabled RCM operations.
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Jason Lewis, Head of Sales at Glidian, shares insight into the evolving landscape of prior authorization technology following Glidian’s acquisition by Infinx. In this excerpt from a prospect discussion, he highlights automation, integration strategies, and the powerful convergence of two best-in-class platforms.
Credentialing and provider enrollment require more than data entry—they demand precision, consistency, and adaptability. In this episode, Denise Braddy and Bo Bowman walk through Infinx’s hands-on, tech-enabled process to ensure every provider is tracked, enrolled, and compliant.
Most providers don’t realize their revenue cycle is quietly underperforming—until denied claims and delayed payments begin to pile up. In this episode, we walk through what an RCM Health Assessment really is, why it matters, and how to tell if your practice is overdue for one.
AI is helping payors deny claims faster than ever—are your compliance practices keeping up? Join Stuart Newsome for a concise, high-impact session covering key takeaways from his HEALTHCON talk and HFMA appearance, focused on staying compliant and competitive in the era of AI-driven RCM.
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GLP-1 medications and Evaluation & Management (E&M) services present two very different prior authorization challenges—one is high-volume and fast-moving, the other is nuanced and frequently blocked by PBM red tape. In this episode, Infinx's Jonathan Aguiar and Jennifer Glockzin break down how their team uses AI, automation, and hands-on intervention to streamline both, improving speed and accuracy while reducing provider burden.
Discover how a revenue cycle health check can uncover hidden opportunities in your RCM operation. Using the Infinx A/R and Denials Management Platform, this episode explores how data-driven analysis reveals coding issues, denial patterns, and workflow gaps—ultimately driving smarter, more strategic revenue performance.
We’ve been talking about automation in healthcare for years, but a recent Forbes article by Navaneeth Nair, Chief Product Officer at Infinx, reframes the conversation entirely—what if the future isn’t about tools, but teammates? In this RCMinutes, we explore how AI agents are shifting from static systems to adaptive coworkers, and what that means for your revenue cycle. Fewer denials, faster resolutions, and less burnout aren’t pipe dreams—they’re what happens when you start working smarter.
To read Navaneeth’s article, search “Work Smarter Not Harder The Future of AI Agents Forbes Navaneeth Nair” or visit the Forbes Tech Council section dated May 19, 2025.
Labs are evolving. Join Ashish Dua of Glidian to explore how AI and automation are transforming lab operations—enabling scale, improving access, and reframing diagnostics as a revenue center, not a cost sink.
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In this second segment from a live presentation at AAPC HEALTHCON in Orlando, Stuart Newsome explores the compliance risks and remedies that come with implementing AI in the revenue cycle. From black box algorithms and PHI exposure to false positives and audit failures, discover what providers must do to avoid costly missteps and ensure responsible adoption.
Payors have quietly entered the AI arms race—streamlining denials, accelerating audits, and recovering overpayments with unprecedented speed. In this episode, we explore what that means for providers and how they can respond before they're left behind.
Private equity and venture capital are rapidly reshaping healthcare—and revenue cycle leaders are feeling the impact first. In this episode, we unpack why these acquisitions are happening, what to expect when capital comes in, and how RCM teams can lead through the transition instead of being left behind.
Join us for a panel discussion with Chesapeake Medical Imaging on how they modernized order intake and prior authorization workflows—going from fax-based delays to real-time scheduling, automation, and scalable growth without adding staff.
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Glidian, now part of the Infinx family, brings cutting-edge automation to the prior authorization process, helping providers significantly reduce denials and improve cash flow. In this episode, co-founder Ashish Dua shares how Glidian’s technology simplifies payer interactions, boosts staff efficiency, and expands patient access across labs, radiology, and emerging care verticals.
This segment features insights from Stuart Newsome and Linsey Nelson on how AI-powered document capture integrates with Patient Access Plus to create a seamless, touchless prior authorization workflow. Learn how unstructured inputs like faxes and emails can now be ingested, interpreted, and acted upon—with minimum human intervention—thanks to automation and intelligent agents.
Managing AR teams efficiently is no longer just about headcount — it’s about using AI-driven automation to intelligently assign and balance work. In this episode, we explore how AI Agents are transforming denial operations through smarter workforce management, reducing burnout, and driving faster recovery without adding staff.
Hear fresh insights from the AAOE 2025 Conference as David Byrd, Lora Pada, and Danelle Newman break down the top trends shaping orthopedic practices today. Learn what’s working, what’s changing, and how ortho leaders like OSS Health are turning conference takeaways into real-world results.
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In this episode of RCM Insights, we explore how AI powers Infinx’s Workforce Management module to intelligently allocate work, enforce SOPs, and drive staff productivity. Bimal Sahoo and Navaneeth Nair break down how automation, denial prioritization, and real-time analytics work together to maximize recoveries and streamline AR operations.
In this episode of RCM Insights, we explore how Infinx uses AI to predict recoverability from denials and prioritize accounts receivable worklists accordingly. Bimal Sahoo and Navaneeth Nair unpack how this intelligent prioritization model helps revenue cycle teams focus on the most collectible claims, avoid missed deadlines, and unlock dollars previously deemed unrecoverable.
Most denial management strategies focus on timely filing and high-dollar claims — which sounds smart, but can often lead teams to waste time on low-yield work. In this episode, we explore how AI Agents are being used to predict recoverability, prioritize denials based on expected outcomes, and help teams focus their energy where it matters most.
Revenue cycle disruptions during EHR installs can lead to massive timely filing losses. In this episode, Tadd Miller shares how his team built practical safety nets to stop revenue leakage before it started.
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In this episode, we break down the internal process for responding to client security and compliance questionnaires with precision and care. You'll learn how our HITRUST and SOC 2 accreditation supports these efforts and what steps the compliance team takes to ensure consistency, accuracy, and data protection.
In this episode of RCM Insights, Product Marketing Manager Lindsey Nelson breaks down the growing lineup of AI agents and task-based automations embedded across Infinx’s solutions. Hear how specific agents — from prior authorization and claim status to credentialing and custom data workflows — are helping healthcare organizations drive greater speed, scalability, and accuracy in revenue cycle management.
AI agents are transforming the front-end of the revenue cycle by capturing documents, verifying data, and launching workflows before staff even log in. In this episode, we explore how these digital teammates increase throughput, reduce rework, and empower your team to focus on high-value tasks.
Evan Martin of ZoomCare joins us to explore the intersection of automation and expertise in RCM, offering practical insights into denial management, data usage, and building smarter revenue cycle strategies.
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This episode explores the foundation of Infinx’s cloud-based Revenue Cycle Agent Platform and its integration of adaptive, RCM-trained AI agents. Learn how these digital agents bring goal-oriented, context-aware intelligence to the revenue cycle, transforming automation into real-time decision-making support.
In this episode, Charulata Nevatia, Product Director at Infinx, explains how AI-driven document capture supports automation in prior authorization, order creation, and EHR workflows. Learn how intelligent agents process faxes, eliminate duplicates, and integrate with systems using APIs or RPA.
When prior auth workflows are spread across fax inboxes, EMRs, and payor portals, teams lose time, clarity, and control. In this episode, we explore how a single source of truth can turn disconnected processes into a seamless, centralized workflow that gets results.
Stuart Newsome shares high-level reflections from AAPC HEALTHCON, highlighting emerging trends in compliance, legal risk, coding evolution, and automation. Hear how the broader revenue cycle community is responding to change and preparing for the future.
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In this episode of RCM Insights, we bring you candid conversations from the AAPC HEALTHCON conference, where attendees shared how AI is influencing their work in coding, compliance, education, and denial prevention. From early adoption to cautious curiosity, their insights reveal the human side of integrating AI into the revenue cycle.
Seamless integration with EHRs is foundational to scaling patient access automation and optimizing revenue cycle performance. In this episode, Client Implementation Specialist Sahana Gangal explains how Infinx approaches standard and custom integrations, overcomes vendor limitations, and ensures successful data exchange across healthcare systems.
Some denials are inevitable — but others were preventable long before the claim was filed. In this episode, we unpack how missing workflows, bad data, and unclear responsibility at intake create denials that automation could have stopped cold.
Learn how to adapt to changing managed care rates and avoid common pathology coding errors that impact your bottom line with David Smith, COO, MedReceivables Advisor. Understand the steps needed to ensure your practice gets paid accurately and on time.
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In this episode of RCM Insights, we explore what AI agents actually are and how they’re changing the way revenue cycle teams work. Taken from an in-depth conversation on the Willshire IT RevCast hosted by Evan Martin, Stuart Newsome breaks down the difference between bots and agents, where automation breaks down, and how smart organizations are using agents to improve document capture, prior authorization, and denial prevention.
In this special segment recorded live at the recent HLTH conference, we explore how combining AI and human expertise is driving measurable ROI across the revenue cycle. John Lynn of Healthcare IT Today sits down with Navaneeth Nair and Lora Pada from Infinx to discuss real-world strategies that balance automation with human oversight.
Referrals are supposed to drive patient volume, but without clear workflows and automation, they often fall into a black hole where nothing happens. In this episode, we explore how missing prior auths, unclear responsibility, and lack of follow-up cause patients—and revenue—to quietly disappear.
Learn how AI-driven automation reduces manual entry, enhances referral processing, and improves scheduling accuracy. Featuring Stuart Newsome and Lindsey Nelson.
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Automation is a powerful driver of efficiency in prior authorizations—but not every payer plays by the same rules. In this internal conversation excerpt with Jennifer Glockzin, Senior Manager Patient Access , we explore how Medicaid and regional plans create challenges that require both smart technology and a skilled team to ensure nothing falls through the cracks.
In this RCM Insights episode, Stuart Newsome, VP of RCM Insights, breaks down the fundamentals of benchmarking in revenue cycle management, including key metrics like net days in A/R and clean claim rates. Learn how AI and automation tools can help healthcare organizations go beyond analytics to drive performance, identify gaps, and enable continuous improvement.
Many healthcare teams think speeding up document intake will fix their prior authorization delays — but without intelligent automation, faxes still fall through the cracks. In this episode, we explore how AI agents and document capture tools transform outdated workflows into fast, reliable triggers for prior auth and referral follow-up.
AI is reshaping healthcare revenue cycle roles, not replacing them. Lavonne Hamby, Client Services Manager at Infinx, joins us to discuss AI’s impact on job structures, workforce adaptation, and accountability—helping RCM professionals navigate change while staying in control.
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In this episode, Christina Harkins breaks down how AI-powered automation and analytics are reshaping revenue cycle workflows. From identifying coding errors and denial trends to prioritizing high-impact claims, she explains how ARDM helps teams work smarter, not harder.
Despite advancements in healthcare technology, prior authorization still relies on fax machines, phone calls, and manual data entry. In this episode, Jennifer Glockzin breaks down the daily challenges providers face with TPAs, intent-to-deny notices, and unaffiliated provider referrals—revealing where automation can finally bridge the gaps in patient access and revenue cycle management.
Prior authorization isn’t just a front-end task—it impacts claims, denials, and revenue cycle efficiency. Learn how automation streamlines prior auth from intake to reimbursement, reducing delays and preventing denials before they happen.
Learn how to adapt to changing managed care rates and avoid common pathology coding errors that impact your bottom line with David Smith, COO, MedReceivables Advisor. Understand the steps needed to ensure your practice gets paid accurately and on time.
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Unlock the power of actionable data in revenue cycle management. Jason Adams, President of Ni2, an Infinx company, shares how AI-driven analytics, customized dashboards, and expert-driven clinical appeals can transform financial performance, enhance transparency, and ensure claims get paid.
AR & denial management is often a manual, time-consuming process that leads to inefficiencies and lost revenue. In this episode, Bimal Sahoo, Principal Product Manager at Infinx, compares traditional recovery methods to how AI-driven automation is transforming the way organizations recover outstanding revenue, prioritize denials, and streamline workflows for faster financial outcomes.
Many healthcare organizations believe their revenue cycle technology is streamlining operations, but outdated automation often adds more manual work, not less. In this episode of RCMinutes, we uncover how AI Agents—powered by RPA, GenAI, and cognitive decision-making—replace inefficiencies with true automation, eliminating bottlenecks and optimizing revenue cycle performance.
Traditional automation isn’t enough—AI is the future of revenue cycle management. Join Jaideep Tandon, CEO of Infinx, and Stuart Newsome for a discussion on how AI is transforming denial prevention, prior authorization, and A/R workflows.
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Live from the Vive Conference, Navaneeth Nair, Chief Product Officer at Infinx, joins John Lynn of Healthcare IT Today to discuss the evolving role of AI in revenue cycle management. They explore how AI agents can streamline workflows, enhance human expertise, and build trust through task-based automation.
Discover how automation and AI agents revolutionize referral follow-up, optimizing efficiency in revenue cycle management. Learn how integrating Document Capture AI and automated referral workflows streamlines processes, reduces errors, and accelerates decision-making.
Patient access errors like eligibility verification mistakes and missed prior authorizations can quietly drain millions in lost revenue. In this episode of RCMinutes, we explore how AI automation agents help eliminate these front-end issues, reduce denials, and safeguard profitability for healthcare organizations.
Join Stuart Newsome as we explore how AI-powered document capture and AI agents are eliminating documentation bottlenecks, reducing manual data entry, and improving claim accuracy across healthcare specialties. Learn how AI is transforming RCM efficiency for radiology, labs, PT/OT, cardiology, and more!
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In this episode of RCM Insights, part of the Revenue Cycle Optimized podcast, we walk through a comprehensive revenue cycle assessment to uncover shortfalls, identify revenue recovery opportunities, and prevent denials. Bimal Sahoo explains how a structured review of key financial metrics provides provider organizations with the analytics needed to optimize collections and strengthen their revenue cycle.
VK Eswarakrishnan, Director of Product Management, and Christina Harkins, Senior Revenue Cycle Manager, discuss how AI-driven revenue cycle management (RCM) technology enhances workflow automation, improves denial management, and optimizes AR recovery. Learn how intelligent automation and predictive analytics are transforming RCM operations for healthcare organizations.
AI Automation Agents are transforming revenue cycle management by eliminating manual tasks like prior authorizations, eligibility checks, and claims follow-ups. Unlike traditional bots, AI-driven agents can adapt to system changes in real time, ensuring seamless automation without constant reprogramming.
How is automation transforming provider success in RCM? Join Stephanie Solich, Regional VP of Enterprise Sales at Infinx, as she shares insights on reducing denials, optimizing labor, and improving financial predictability through AI-driven Agents.
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AI-driven document capture is transforming order entry for imaging centers by automating intake, classification, and data extraction AI agents. In this segment of RCM Insights, Stuart Newsome explains how Infinx’s Document Capture AI Agents are eliminating inefficiencies and reducing errors in RIS workflows.
Discover how AI and automation are transforming workflow optimization for orthopedic imaging centers. In this episode, Samantha Towler, Ancillary Patient Services Manager from Tennessee Orthopedic Alliance shares insights on leveraging technology to streamline prior authorization, reduce administrative burden, and improve operational efficiency in imaging workflows.
Manual data entry and outdated document capture methods create costly errors, slow claims processing, and increase denials—draining healthcare revenue. AI-powered agents provide a smarter solution, automating data capture, reducing errors, and accelerating claims processing for a more efficient and profitable revenue cycle.
Manual RIS order entry slows down radiology workflows and increases errors. Sameer Sheth, Infinx Senior VP of Client Services, shares how automation is transforming order entry—plus real-world success stories and key takeaways.
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In this episode of RCM Insights, we explore how GenAI Agents and automation are transforming prior authorization. Jason Adams, President of Ni2, and Navaneeth Nair, Chief Product Officer at Infinx, reveal how providers can use technology to stay ahead as payers scale AI-driven processes.
Generative AI agents are revolutionizing revenue cycle management (RCM) by automating tasks like prior authorizations, eligibility verification, and documentation. Learn how digital delegation enhances efficiency, reduces administrative burdens, and empowers human staff to focus on higher-value work.
Discover how to optimize work queues in Patient Access Plus Workforce Management to streamline patient access workflows, enhance team productivity, and leverage AI-driven automation for case management.
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Navaneeth Nair, Chief Product Officer at Infinx, breaks down how generative AI agents are streamlining document capture and automating order entry. He details how AI-powered automation improves efficiency, reduces manual intervention, and integrates seamlessly with Epic to optimize workflows.
Navaneeth Nair, Chief Product Officer at Infinx, explains how AI-driven automation ensures prior authorization submissions meet payor policy requirements and medical necessity guidelines. By leveraging real-time policy updates and predictive analytics, providers can reduce denials, streamline approvals, and enhance revenue cycle efficiency.
Manual order entry in radiology slows down scheduling, increases errors, and leads to claim denials. In this RCMinutes segment, we explore how AI-driven automation streamlines workflows, reduces administrative burden, and ensures compliance—enhancing efficiency for both staff and patients.
Discover how AI agents are transforming healthcare automation with Navaneeth Nair, Infinx Chief Product Officer, exploring their role in improving efficiency, reducing denials, and optimizing revenue cycle management.
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In this RCM Insights segment, Stuart Newsome introduces insights from Navaneeth Nair, Chief Product Officer at Infinx, on the critical distinction between automation agents and AI agents in revenue cycle management. Expanding on previous discussions about document automation, this episode explores how proprietary automation platforms drive efficiency, reduce manual workload, and seamlessly integrate with EHR systems, while AI agents play a more advanced role in decision-making and adaptability.
Navigating PT/OT eligibility verification, prior authorizations, and annual re-evaluations presents unique challenges that can disrupt workflows and delay reimbursements. In this episode, Lora Pada, AVP of Client Success, Nishant Kakkar, Associate Director of Operations, and Prachi Sharma, Senior Manager of Operations, share their expertise on overcoming payer-specific hurdles, leveraging automation for efficiency, and implementing best practices to optimize revenue cycle management.
Discover how AI and automation are transforming medical coding—enhancing efficiency without replacing human expertise. In this episode of RCMinutes, we explore how AI-driven tools streamline workflows, improve accuracy, and create new opportunities for coders in an evolving healthcare landscape.
Learn how AI-driven document capture improves workflows and accuracy, and reduces manual effort in healthcare operations with Natalia Arzeno-Gonzalez, Infinx Chief Data Scientist. Discover the role of human oversight in AI-powered workflows and get tips to future-proof your document processing systems.
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In this episode of RCM Insights, we dive into how automation agents transform document capture and order entry processes in EHR systems. Learn how combining AI, machine learning, and human support creates seamless workflows that enhance accuracy and efficiency while reducing the manual burden.
Healthcare is one of the most targeted industries for cyberattacks, making cybersecurity a critical priority. In this interview, Shankar Sunnathi, VP of Compliance and Information Security at Infinx, shares actionable insights on building a security-first culture and protecting sensitive data.
Robotic process automation has evolved into intelligent automation, transforming healthcare workflows. Discover how AI-powered document capture simplifies operations, boosts accuracy, and empowers teams to focus on what matters most.
Learn how AI can help cardiology practices handle telehealth compliance challenges and improve revenue cycle management. Get guidance on new codes, evolving regulations, and practical AI-driven solutions.
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Explore how AI and automation enhance denials management with insights from Bimal Sahoo, Principal Product Manager, and Kristeen Coronado, Chief Operating Officer. Learn how root cause analysis and data-driven strategies can transform RCM processes.
In this episode of RCM Insights, Stuart Newsome leads an engaging discussion with Ramesh Reddy, AVP of Client Services, and Kirtan Chittoor, Vice President at Infinx. They explore how to effectively manage soft collections and patient services, providing actionable strategies for setup, operations, and compliance.
AI agents are reshaping healthcare revenue cycle management by automating tasks like eligibility verification, prior authorizations, and denial management. Learn how these tools enhance efficiency, reduce costs, and evolve into an essential part of our everyday lives.
Discover strategies for smooth outsourcing transitions with Bo Bowman and Christina Harkins. Learn how to master onboarding, implementation, and resource reallocation to maintain efficiency and drive success.
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Dive into the transformative power of AI and Large Language Models (LLMs) in document capture and automation. Listen to Charu Nevatia, Director of Product, Automation, as she explores innovative approaches to tackling referral management and prior authorization challenges in healthcare.
In this episode of Revenue Cycle Optimized, Jennifer Glockzin, Senior Manager of Patient Access, demystifies the complex world of medication authorizations. Learn about the two primary types of medication prior authorizations, the role of pharmacy benefit managers (PBMs), and how tools like CoverMyMeds streamline the process.
In this RCMinutes snippet, Charulata Nevatia, Director of Product, Automation at Infinx Healthcare, shares how automation mitigates the year-end surge in re-verifications. Learn how leveraging bots and integrations streamlines eligibility checks, saving time and reducing seasonal staffing challenges.
Stuart Newsome interviews Navaneeth Nair, Chief Product Officer, on how modular RCM strategies, centralized claims management, and denial analytics can transform operational efficiency without requiring a complete system overhaul. Tune in to explore actionable insights on improving automation ROI, attracting tech-savvy talent, and uncovering hidden inefficiencies in the revenue cycle.
In this episode of RCM Insights, Charu Nevatia, Director of Product Automation at Infinx, discusses how RPAs can streamline repetitive tasks and enhance operational efficiency. Learn how automation solutions can reduce costs, improve scalability, and deliver measurable ROI in healthcare revenue cycle management.
Revenue integrity is more than just a buzzword—it’s the foundation of a transparent and collaborative revenue cycle. In this episode, we break down what revenue integrity means, why it’s essential for financial and operational health, and how organizations can align their processes to prevent revenue leakage and ensure compliance.
In this pre-recorded session, Infinx experts Lora Pada, Prachi Sharma, and Nishant Kakkar discuss the operational challenges PT/OT and orthopedic practices face with insurance verification and prior authorization. Learn how automation and AI are transforming workflows to drive efficiencies and improve practice performance.
In this follow-up to How Infinx Uses AI and Automation to Streamline Prior Authorization Workflows, Yagna Velu dives deeper into the practical aspects of managing work queues, tracking case updates, and ensuring accuracy with features like activity logs and escalation tools. Be sure to check out the previous episode for foundational context before exploring this hands-on look at optimizing prior authorization workflows.
Explore how automation can transform revenue cycle processes by eliminating manual inefficiencies, reducing costs, and improving cash flow. Discover targeted solutions that streamline tasks like prior authorization, eligibility verification, and claims management to optimize operational performance.
Join Jason Adams, President of Ni2 Health, as he explores the vital role of the mid-revenue cycle in hospital operations. From optimizing clinical documentation to charge capture, Jason shares actionable insights and real-world success stories that drive financial sustainability.
Hear from Christina Harkins, Senior Revenue Cycle Manager at Infinx Healthcare, as she discusses the balance between operational expertise and client needs for successful RCM outcomes. Christina shares how flexibility, collaboration, and understanding client goals are key to delivering value and driving results in revenue cycle management.
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Learn how to transform fears into confidence when it comes to outsourcing your revenue cycle management. Hear about misconceptions, success stories, and actionable strategies for maintaining control and achieving measurable results.
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Explore the critical differences between First Pass Claim Rate and Claim Denial Rate to understand their distinct roles in revenue cycle management. This episode will clarify how each metric, among others, contributes to the overall health of your billing processes and how they interrelate to optimize financial outcomes.
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In this pre-recorded session, Yagna Velu dives into how Infinx leverages AI and automation to streamline prior authorization workflows. Learn about the role of system, user-defined, and audit work queues in enhancing efficiency and reducing manual intervention for processing cases.
This is just the first part of his Buyer Enablement session. We can get another episode of that session in the coming weeks.
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Explore how AI is transforming RCM by addressing the root causes of claim denials. Learn how proactive denial prevention can reduce rework costs, improve operational efficiency, and uphold revenue integrity for a more effective RCM strategy.
Learn about AAOE’s 2025 initiatives, including virtual education and peer networking, to address orthopedic practice challenges. Explore strategies for using vendor partnerships and building community to improve operations and support practice goals.
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Join Autumn Maloney, Director of Patient Financial Services at Florida Cancer Specialists & Research Institute, as she shares how eligibility and benefits automation has transformed their approach to prior authorizations and denials management. Learn how simplifying processes can reduce bad debt and enhance patient financial experience in the oncology space in oncology care.
This episode of the RCM Insights series dives deep into the role of automation in streamlining prior authorization processes. Explore how advanced technologies like APIs, RPA, and machine learning transform efficiency, reduce errors, and improve turnaround times, with insights on real-world applications and future innovations in revenue cycle management.
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Explore how Artificial Intelligence acts as a symphony within Revenue Cycle Management, with automation, cognitive AI, and generative capabilities each playing a distinct role. Learn how Infinx provides the framework to harmonize these technologies, augmenting human workflows for a seamless and efficient revenue cycle.
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Recognize the downsides of manual prior authorization processes and how they affect both staff and operations. Explore how greater visibility into data helps South Shore Orthopedics make smarter decisions, spot trends, and keep everything running smoothly.
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Discover how AI-driven automation is revolutionizing claims status management, saving time, reducing costs, and boosting productivity. Learn how Infinx’s innovative technology streamlines workflows, resolves denials faster, and delivers measurable improvements to your revenue cycle.
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In this episode of Revenue Cycle Optimized, Danelle Newman, Manager of Patient Access at OSS Health, shares her journey in overcoming challenges in patient access management. Learn how strategic partnerships, like the one with Infinx, helped streamline authorization workflows, manage staffing shortages, and ensure exceptional patient care. Danelle provides actionable insights and a firsthand perspective on the value of collaboration in healthcare operations.
Administrative staffing shortages are straining healthcare providers, especially in critical tasks like insurance verification and prior authorizations. In this episode, we explore how AI-driven solutions from Infinx are helping providers streamline workflows, maintain efficiency, and focus on delivering exceptional patient care despite limited resources.
In this episode of Revenue Cycle Optimized, Aakarsh Sethi, Senior Product Manager at Infinx, delves into the game-changing advances in Intelligent Payor Mapping automation. Learn how this innovation reduces onboarding times, enhances accuracy, and expands automation capabilities, ultimately transforming the way prior authorizations are processed. Tune in for a glimpse into the future of healthcare automation and efficiency.
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Discover what AI can and can’t do for your revenue cycle with insights from a data expert, Natalia Arzeno-Gonzalez, Infinx Chief Data Scientist. Learn to evaluate vendor claims, prioritize data quality, and make smarter decisions about AI in healthcare billing.
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Explore the latest findings from KLAS Research, including how healthcare providers have identified RCM as a top IT and outsourcing priority for 2025. Get tips on prioritizing technology investments that align with priorities and ROI expectations.
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Uncover key missteps practices make in RAC audit responses and learn strategies to avoid compliance pitfalls that lead to recoupments. Learn practical tips to submit accurate, complete documentation that meets payer expectations and minimizes audit risks with Julie Graham, Infinx Senior Coding Manager, and Kristeen Coronado, Infinx Chief Operating Officer, ERS Division.
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Learn about the major pain points caused by manual document capture in healthcare, including inefficiencies, errors, and high operational costs. Learn how AI and automation can transform these processes, delivering faster results and cost savings with Charulata Nevatia, Infinx Director of Product, Automation.
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- Learn about the challenges that hospitals face in keeping up with CMS’s evolving price transparency regulations with Alex Muckenthaler.
Learn how to cut down radiology administrative tasks while ensuring full reimbursements by automating patient access and prior authorization workflows. Maximize revenue and streamline billing with actionable strategies designed to reduce denials and boost operational efficiency with Stephanie Cheng, Infinx Senior Customer Success Manager.
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Cardiology RCM leaders - how well do you know your denials?
Hear the top five cardiology claim denials and how they compare with broader industry trends.
Learn practical strategies from Bo Bowman, Infinx VP of Strategic Accounts, to reduce these top denials and protect your practice's revenue.
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Learn how hands-on labs and a staggered training approach can overcome the challenges of remote EHR implementations and set up revenue cycle teams for success with Jennifer Pfister, Senior Director of Revenue Cycle, Regional West Health Services.
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Learn essential steps to take immediately after receiving a RAC audit letter, with Julie Graham, Infinx Senior Coding Manager - how to interpret the notice, gather required documentation, and avoid common mistakes to ensure a smooth audit process.
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Join Sindhu Pandit, MD, Head of Industry Advisory and Innovation for Digital Health at Dreamforce by Salesforce. Hear a physician’s perspective on how AI and automation can improve clinical, operational, and financial outcomes.
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Learn how each stage of the revenue cycle impacts reimbursement, and strategies for refining processes to ensure that charges are both clinically sound and supported by robust documentation.
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Is your AR piling up, turning cash flow into a trickle?
It's not just about what you collect—it's about how fast you can do it.
Bimal Sahoo, Infinx Product Manager, shares real-world examples of how managing aging AR and denial rates can transform your revenue cycle.
Learn how to turn your AR into a cash machine using the right strategies and technology.
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Join Kristeen Coronado, Infinx COO, ERS Division as we discuss and understand the growing trend of CO252 denials. Learn what’s driving this surge and Kristeen Coronado’s approach to managing these denials.
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Learn how Tennessee Orthopaedic Alliance (TOA) boosted efficiency using AI and EHR integration. In this AAOE-hosted webinar, Samantha Towler, TOA MRI Patient Services Supervisor, will share how her team reduced manual workloads and improved performance without hiring more staff with Lora Pada, Infinx AVP Customer Success.
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Learn how radiology departments can harness AI and RPA to reduce claim rework, minimize errors, and improve productivity with Stuart Newsome, Infinx VP of Marketing. He will explore how these technologies are improving every step of the revenue cycle—from patient registration to final claim adjudication.
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Explore how cardiology practices can optimize reimbursement with data. Hear about a case study and learn about RCM metric dashboards for cardiology groups with Bo Bowman, Infinx Vice President, Strategic Accounts.
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Explore the intricacies of RAC audits in cardiology, with Julie Graham, BA-HCA, CPC, CCC, Infinx Senior Coding Manager. Learn best practices for documentation & audit readiness through real-world examples, including a recent RAC audit on carotid ultrasounds. Equip your practice with essential strategies to ensure compliance & improve outcomes.
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Learn how Rick Tully, Infinx Executive Director of Revenue Cycle Management, navigated the complexities of a cyberattack and sharing valuable insights and strategies for enhancing cybersecurity. Discover strategies for enhancing cybersecurity, including the use of dual clearinghouses, and the balance between manual processes and automation to ensure operational continuity.
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Discover why an RCM Health Check is essential for your practice in our latest episode. Learn how this easy-to-implement tool provides rapid, actionable insights with minimal disruption, delivering measurable improvements such as increased cash flow, reduced denials, enhanced operational efficiency, and improved financial health. Chuck Rackley, Infinx Chief Strategy Officer, joins us to unlock the financial vitality of your healthcare practice.
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Have you ever wondered if marking prior authorizations as "stat" actually speeds up the process?
This week, Stuart Newsome, Infinx VP Marketing, sheds light on the intricacies of prior authorization in healthcare and provides you with the knowledge and tools needed to navigate this challenging process more effectively.
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Explore how AI, automation, and strategic outsourcing can mitigate the impact of staffing shortages on the healthcare revenue cycle with Stuart Newsome, Infinx VP Marketing. Learn practical solutions to enhance efficiency, reduce burnout, and improve patient care.
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Discover how analytics, AI, and automation can improve your your aging A/R with Bimal Kumar Sahoo, Infinx Principal Product Manager. Learn to identify and focus on true aged accounts, predict recoverability, and prioritize your efforts for the best ROI.
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Explore the myths and realities of automation in healthcare with our webinar on RPA, AI, and best practices for patient access and AR denials management. Gain insights into key considerations, and real-world examples to make the right decisions for optimizing your processes with Charulata Nevatia, Infinx Director of Product, Automation.
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Break down common bottlenecks in prior authorization processes and learn tactics to standardize workflows across various locations and practices with Stephanie Cheng, Infinx Senior Customer Success Manager. Hear examples of how technology is improving workflow efficiency.
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Unlock the power of ERISA in managing insurance claims, denials, and recoupments. Learn guidelines to protect patient claims, ensure compliance, and enhance revenue integrity, with Michelle Ronfeldt, Facility Coding Auditor.
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Learn about the surprising reasons why prior authorizations, even when approved, can still be denied with Stuart Newsome, CPCO, Infinx VP of Marketing. From changes in treatment plans to patient non-compliance, we uncover the complexities behind these common healthcare denials.
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Get actionable tips in two critical areas of cardiology coding: central venous catheter (CVC) placement and clinical trial numbers with Julie Graham, Infinx Senior Coding Manager. Understand common denial issues and the complexities of using clinical trial numbers.
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Learn how to harness technology to simplify and enhance the accuracy and efficiency of coding and revenue cycle management with Christina Harkins, Infinx Senior Revenue Cycle Manager. Explore the rule of 3 with root cause analysis and resolve denials faster.
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Explore the critical aspects of charge capture and revenue risks during EHR conversions with Ron Kero, Chief Development Officer, Ni2 Hospital Division. Ensure a seamless transition to new EHR systems by addressing charge capture early in the process.
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Learn how Patient Access Plus simplifies insurance eligibility verification, benefit confirmations, patient payment estimates, the process of securing prior authorizations, and more with Jonathan Aguiar, Infinx Senior Solution Engineer.
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Discover survey insights on the $20 billion spent in 2022 due to Medicare Advantage plan denials and payment delays. Hear CMS policy improvements for fair compensation and strategies to mitigate financial burdens from future denials and delays with Stuart Newsome, Infinx VP of Marketing.
The article mentioned in the episode is below:https://www.fiercehealthcare.com/providers/providers-wasted-106b-2022-overturning-claims-denials-survey-finds
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Learn how to navigate bundled payments and secure proper reimbursement with Julie Graham, Infinx Senior Coding Manager. Gain insights into Medicare guidelines and tackle cardiology coding challenges.
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Is your healthcare practice ready for the next cybersecurity attack or clearinghouse outage? Learn how you can address the vulnerabilities exposed by this breach and safeguard your organization against future threats with Aakarsh Sethi, Infinx Senior Product Manager.
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Learn how you can leverage AI technologies like automation and machine learning to significantly enhance your operational efficiency and financial outcomes with Stuart Newsome, Infinx VP of Marketing. We cover how healthcare providers can use AI for denial prevention, strategically navigate payer contract negotiations, streamline appeals and more.
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Learn how you can pick the right RCM partner for your practice’s unique needs. Discover the key questions you need to ask and the red flags you should watch out for while evaluating RCM solutions with Bo Bowman, Infinx VP of Strategic Accounts.
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Are you struggling to stay on top of billing processes across a number of insurance providers and changing coverage plans?
Learn how you can leverage automation and intelligent payer mapping to manage payer changes and simplify eligibility checks, patient estimates, and authorizations with Aakarsh Sethi, Infinx’s Senior Product Manager.
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How does your organization navigate the complexities of EMR conversions without compromising the integrity of your revenue cycle?
Jason Adams, Ni2 Health President, highlights the pitfalls and opportunities within your revenue cycle post-conversion.
Explore mission-critical areas like payer mapping, workflow requirements, charge reconciliation, claim rejections and more.
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Increasing demand for specialized medications and personalized patient care are driving rapid growth in the specialty pharmacy space.
This week, Derek Taylor, Infinx Senior Director, Client Services, provides insights and tools necessary for success in the burgeoning world of specialty pharma.
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Unlock the untapped revenue potential in Critical Access Hospitals (CAHs) with groundbreaking findings from 40 end-to-end RCM assessments with Ron Kero, Chief Development Officer, Ni2 Hospital Division. Explore actionable strategies for charge capture optimization, strategic pricing, and more.
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The Prior Authorization Final Rule will (among other things) require payers to provide a specific reason for denying a prior authorization request, regardless of the method used to send the request (calls, email, standard transactions, etc.).
Jennifer Glockzin, Infinx Senior Manager Patient Access, shares updates on the 2024 Prior Authorization Final Rule, including impact to providers and payers for care coordination.
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Looking for guidance on remittance advice?
Chuck Rackley, Infinx Chief Strategy Officer, tackles the persistent challenge of denials that can be complicated by the ambiguity of remittance notices. We explore techniques to enhance revenue integrity with advanced analytics and comprehensive claim adjudication insights.
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Are you aware of the revenue lost under your current denials management processes?
Stuart Newsome, Infinx VP of Marketing, sheds light on the hidden costs impacting and resulting from claim denials. He provides proactive techniques aimed at mitigating these expenses through effective denials prevention strategies.
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Is obtaining real-time eligibility verification and benefits checks a bottleneck in your patient scheduling process?
We’re thrilled to host Autumn Maloney, Director of Patient Financial Services at Florida Cancer Specialists & Research Institute. With Aakarsh Sethi, Infinx Senior Product Manager for Patient Access Plus, she discusses the transformative impact of Infinx’s eligibility verification and enhanced benefits check software on their organization.
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Explore advanced strategies for identifying and capturing missed billable services with Ron Kero, Chief Development Officer, Ni2 Hospital Division. Learn techniques to minimize charge capture leakage and enhance billing accuracy, illustrated through real-world success stories of revenue increases achieved by hospitals.
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Explore strategies that lead hospitals to A/R management success with Jason Adams, President of Ni2 Health. Learn about integrating key financial metrics, staff empowerment, and advanced technologies for a robust revenue cycle.
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Explore the latest tech trends set to impact revenue cycle management in 2024 with Navaneeth Nair, Infinx Chief Product Officer.
He covers:
- Practical use cases of AI and automation in EMR workflows.
- Impact of automation agents on routine RCM tasks.
- Human-in-the-loop automation for enhanced accuracy and compliance.
- The evolving role of GPT and LLMs in revenue cycle management.
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Jaideep Tandon, Infinx CEO, is diving into this year's RCM developments and their projected impact on healthcare finance strategies and operations in 2024.
Key takeaways:
- Addressing healthcare's ongoing staffing challenges with tech-enabled solutions.
- Exploring the transformative role of AI in RCM efficiency.
- Understanding healthcare's nuanced impact at the local level.
- A glimpse into Infinx's strategic vision and plans for 2024.
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Is understanding the nuances of various payer plans and guidelines a challenge for your patient access team?
Jennifer Glockzin, Infinx Senior Patient Access Manager, goes into the complexities of Medicare, Medicaid, commercial, and Advantage plans, and how they impact eligibility verifications, benefits checks and prior authorization workflows.
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In a time where digital security is more important than ever, especially in the healthcare setting, staying ahead of potential risks is key to safeguarding sensitive patient data.
Subramania Satish Kumar provides you with the knowledge and tools to fortify your defenses against the ever-evolving landscape of cyber threats.
What we cover:
- Proactive strategies to enhance your cybersecurity infrastructure.
- Effective methods to safeguard patient data against digital threats.
- Insights on implementing robust cybersecurity measures.
- Techniques to equip your team for managing and mitigating cyber risks.
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We are kicking off our 2024 coding update series focusing on telehealth and diagnostic radiology coding. Julie Graham, Infinx Senior Coding Manager and resident expert, starts us off and helps ensure you’re well-prepared to stay compliant in 2024.
Focusing on telehealth and diagnostic radiology coding, she covers:
- Telehealth coding updates: Understand the transition from current guidelines to the 2024 updates, encompassing crucial aspects like provider documentation upgrades and the intricacies of patient verbal consent evidence.
- Intravascular Lithotripsy (IVL) coding changes: Julie will shed light on the shift from code 0715T to 92972, detailing the additional documentation requirements that this entails for providers in cardiology and general surgery.
- Navigating bundling and unbundling: Discover the latest changes in bundling vs. unbundling in diagnostic radiology and cardiology billing, learn to identify common documentation mistakes, and receive guidelines to ensure your documentation accurately reflects these rules.
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Today, we’re exploring important factors to consider when selecting a technology vendor capable of handling various types of orthopedic prior authorizations, like surgery, physical therapy and DME.
Learn with Lora Pada, Infinx AVP Customer Success, and David Byrd, Infinx VP of Growth, how to leverage AI and automation to overcome common patient access and accounts receivable follow-up challenges.
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Frustrated by the intricacies of protocols like HL7 and API when integrating new technology with your EMR? Need a roadmap for seamless data transfer to optimize workflows?
Join us as Shreeja Madduru, Infinx Product Manager, explores with us the hurdles of onboarding new technology and equips you with actionable insights for a smoother, more successful implementation with your existing systems.
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As the lab industry evolves, how are you staying updated with challenges like prior authorizations and their effects on reimbursements?
Discover the strategies and insights with Clarissa Blattner, XiFin Senior Director of Revenue & Payor Optimization, that have empowered them to address laboratory prior authorization challenges head-on. From understanding the effects on reimbursement rates to implementing strategies that streamline the authorization workflow, gain valuable insights to optimize processes at your practice.
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Are you and your team curious how generative AI & LLMs can be used in revenue cycle management workflows?
Natalia Arzeno-Gonzalez, Infinx Chief Data Scientist, walks us through the intricacies, highlighting both promising use cases and areas where traditional non-LLM models may be more appropriate.
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Learn how Cardiovascular Institute of the South accelerated prior authorization approvals for their low-tech cardiology imaging services. Explore their journey from manual handling to Infinx’s tech-enabled workflow, reducing their staff’s workload and authorization denials.
Join Monique Domangue, CPA, MBA, Executive V.P. of Revenue Cycle Management and Financial Analytics & Beth Arceneaux, Pre-Cert Team Leader, Cardiovascular Institute of the South, as they detail what has empowered them to drive prior authorization workflow optimization with Viveka Jagadeesan, Infinx Business Development Representative.
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Discover the potential of revenue cycle data in making informed healthcare practice acquisition decisions. Learn about our quick data-driven health check assessments that help our clients to capitalize on acquisition opportunities with confidence with Jaideep Tandon, CEO, Infinx Healthcare.
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In this episode, Jennifer Glockzin, Infinx Senior Patient Access Manager, explores essential elements that shape successful patient access. Gain actionable strategies to elevate eligibility and prior authorization operations, navigate typical pitfalls, and prioritize smoother patient interactions.
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Dive into the current cardiology coding landscape and what lies ahead, from understanding "incident to" billing practices and ICD-10 modifications, to navigating the 2024 Medicare Physician Fee Schedule and addressing prevalent denial trends facing cardiology practices.
Julie Graham, Infinx Senior Coding Manager, joins us with her vast experience of over 20 years in the field. She sheds light on these topics and offers actionable insights to overcome common challenges.
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Struggling with effectively managing your patient access workforce? Ensuring eligibility verifications, benefit checks and prior authorizations get done on time can be very challenging, especially in large healthcare organizations.
Navaneeth Nair, Infinx Chief Product Officer, explores how AI, workflow automations, and payer integrations can boost workforce productivity, simplify work assignments, foster effective team collaboration and accelerate favorable outcomes.
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Natalia A. Gonzalez, PhD, Infinx Chief Data Scientist, shares insights from our research recently presented at the IEEE ICHI conference, demonstrating how referral workflows can be streamlined by efficiently handling varied document structures. Learn how innovative technologies like AI, Natural Language Processing (NLP), and Optical Character Recognition (OCR) are revolutionizing document understanding in healthcare referrals.
This is a great opportunity to understand the future of healthcare referrals and how technology can reduce administrative burdens, minimize errors, and enhance patient care.
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Join us with Aakarsh Sethi, Infinx Senior Product Manager, to explore how innovative technology is redefining eligibility verification and prior authorization in healthcare. Explore insights on AI, automation, interoperability, and more.
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RBMA Webinar 2023 session
Boosting Imaging Reimbursements with AI Powered Predictive Analytics and Claim Prioritization with Navaneeth Nair, Infinx Chief Product Officer
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In the ever-evolving healthcare landscape, prior authorization processing continues to present significant challenges. Understanding these obstacles from a payer's perspective and mastering effective strategies to navigate them can significantly enhance your workflow and patient care outcomes.
Randy Boner, Infinx Senior Customer Success Manager, provides insights and practical solutions to help you get ahead of these challenges. He also sheds light on how technology can optimize this crucial process.
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Are you scheduling patients before verifying their insurance and authorization requirements?
Dealing with: * Denied Claims? * Frequent Rescheduling? * Unhappy Patients?
If your answer is yes, your patient scheduling process might be the culprit. 🎯
Learn how premature scheduling that bypass crucial steps in patient access workflows can lead to denied claims, rescheduling hassles, and patient dissatisfaction. With Jennifer Glockzin, Infinx Senior Manager, Patient Access, we provide actionable insight on how to improve scheduling, insurance verification, benefits checks and prior authorization requests for better outcomes at your organization.
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In today's episode, we explore the unique challenges ophthalmology practices face, like identifying whether a service or medication is covered under medical, vision, or pharmacy benefits, and in securing prior authorizations for intravitreal injections.
We are particularly excited to be joined by our partner, Michael Sullivan, CEO of PX Technology. An expert in healthcare technology solutions, Michael brings deep experience and insight to our discussion for navigating these complexities and improving practice efficiency.
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Dealing with physical therapy prior authorizations can sometimes feel like a challenging hurdle, potentially affecting the timeliness and quality of care that is provided to patients.
We are excited to have Katie Lennon, Strategic Partnership Manager at Raintree Systems, as our guest. With her experience and insights, Katie will guide us through proven strategies to overcome prior authorization challenges, practical tips and the benefit of using integrated system tailored for physical therapy practices.
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Are you struggling with delays, bottlenecks, or complexities in the enrollment process?
In this episode, we’re exploring common hurdles faced with payer and provider enrollment after the pandemic. Bo Bowman, Infinx Vice President of Strategic Accounts, shares practical ways to tackle these challenges head-on and streamline your enrollment and credentialing workflows for maximum efficiency.
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Join us today and learn about innovative strategies that are crucial to improving hospital cash flow in today's challenging economic climate. Chuck Rackley, Infinx Chief Strategy Officer, shares insights on how AI and analytics help our hospital clients predict and prioritize claims for recovery.
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Join Infinx Customer Success Manager, Randy Boner and learn the advantages of a combined approach that includes specialist support against the limitations with technology-only eligibility verification solutions, especially for complex specialties with multiple CPT codes or visits.
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On today's episode, learn key steps and considerations when enrolling providers with payers. With Bo Bowman, Infinx Vice President, Strategic Accounts, we will discuss roadblocks providers currently face with credentialing and share real-life examples of how advanced strategy and technology has helped providers get to billable patient care, faster.
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Join us as we talk with Charulata Nevatia, Infinx Senior Product Manager of Automation, and explore how payer portal automation can transform your practice. Discover how automation can streamline your workflow, increase efficiency, and free up staff to focus on patient care and revenue-generating tasks. We discuss the limitations of manual processes for verifying insurance, obtaining prior authorizations, credentialing, and claim status checks, and how automation can help avoid these delays.
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Pharmacy prior authorizations can be a challenging and time-consuming process. To help navigate this complex landscape, Infinx Senior Director of Client Services, Derek Taylor, PharmD and Infinx Senior Manager of Patience Access, Jennifer Glockzin, explore this today.
During this podcast, you’ll learn:
- The key entities involved in pharmacy prior authorizations and their roles
- The differences between medical and pharmacy prior authorizations
- The role of the pharmacy and required documentation for success
- Best practices for optimizing pharmacy prior authorization success
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Join us as we meet with AAOE board members, Tina Snodderly, Chief Revenue Officer at Tennessee Orthopaedic Clinics, and Terry Rosenthal, CEO at The Orthopaedic Clinic PC, to learn how orthopedic practices like theirs are solving revenue challenges and successfully building a stronger bottom line.
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Today’s rural hospitals face punishing and unique conditions, including:
- Healthcare disrupters (retailers, payer-owned providers, and concierge doctors) drawing patients away from their primary care physicians.
- A patient population less likely to be insured, often dependent on low-paying Medicare and Medicaid programs.
- Staff shortages which makes performance measurement and improvement nearly impossible.
136 rural hospitals and health systems have closed from 2010 to 2021, a detrimental blow to our rural communities. But some dynamic rural organizations are making gains in revenue optimization and cost control.
Join us as Grinnell Regional Medical Center President Emeritus Todd Linden covers how proactive hospitals are fashioning strategic plans to capture the revenue to ensure they provide quality care to their communities.
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Determining patient eligibility and benefits is crucial for ensuring revenue. The right forms of automation can improve staff productivity and accuracy while protecting timely patient care. Robust analytics, fast coverage identification, and insurance discovery are key elements of effective solutions. Join us to learn how to evaluate eligibility and benefits technology for your healthcare organization.
Streamlining patient eligibility and benefits queries depends on obtaining accurate and complete data from 271 responses in real-time. More, it takes robust analytics to help drive patient access workflow improvements. Technology that arms staff with the right information to be communicated to patients during scheduling can vastly improve their experience and reduce eligibility-related denials downstream.
Join Aakarsh Sethi, Infinx senior product manager for Patient Access Plus, to learn what to look out for when evaluating eligibility verification and benefits technology for your organization.
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Healthcare executives can get overwhelmed by the flood of new, shiny technologies that claim to solve all of their problems. Leaders struggle to find the time to evaluate each solution on top of their current workload. But some of these innovations really are critical for long-term revenue capture. Discover how to find the solutions that will improve revenue and productivity at your organization.
Healthcare thought leaders are urging providers to use AI and automation to overcome the ubiquitous staffing shortage and modernize. But without a trusted guide, sorting through the sea of vendor offerings can be overwhelming.
Dustin Cragun, VP of Revenue Cycle Management at KLASResearch, has evaluated dozens of the most advanced healthcare technology solutions. He joins us to discuss which emerging RCM technologies are having the greatest impact in improving patient outcomes and provider bottom lines.
KLAS Research reports are based on the feedback of thousands of providers, and Dustin shares the most common challenges and successes these providers currently experience.
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Transitioning to a new vendor should result in increased productivity, more efficient processes, streamlined workflow, and increased revenue. However, if advance planning isn’t part of the transition process, it can result in problems instead of progress and it can slow down A/R and coding. Learn how departments ranging from patient access to coding to AR can use precision planning to avoid the costly mistakes of vendor transitions.
Many coding and billing departments need support and making the decision to work with a new vendor can mean help is on the way. However, coding and billing processes can be difficult to transition, with errors resulting in lost time, productivity and revenue.
Join Chuck Rackley, Infinx Chief Strategy Officer and Omar Gray, Infinx AVP of Acute Care Operations as they discuss how to avoid costly mistakes and backlogs during vendor transitions and pave the way to success.
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In today's competitive healthcare landscape, it's becoming increasingly challenging for organizations to attract new patients and generate revenue. Referrals are one way to establish a steady stream of both.
In this episode, we discuss how reducing prior authorization and other eligibility burdens for referring providers is essential to ensuring a reliable stream of referrals and revenue. Learn how to establish patient access processes that will solidify referrals, gain a competitive position in referral patterns, and simultaneously increase revenue.
Join us as Bo Bowman, Infinx’s VP of Strategic Accounts discusses how referrals can play a vital role in providing a sustainable source of revenue and ensure your organization is an attractive choice for referring practices. Learn how you can fortify your local referral relationships and we'll share insights and best practices so that you can continue to grow your patient base and revenue streams.
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The road to maximum reimbursements is clean, careful coding. Yet practices overlook the granular details that make coding successful, including medical necessity. The accuracy of your coding determines how much you will be reimbursed. So why do practices struggle to get coding in control, and why is medical necessity not top of mind with coders and providers alike?
We will discuss how being acutely aware of the granular details gets successful claims out and money in the door for practices and hospitals alike with coding expert Kathryn Walter, CPC, SRC, Senior Coding Consultant & Physician Educator, ERS Division, Infinx.
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Effective patient scheduling can solve many things - and create robust revenue. If eligibility verification, benefit checks and prior authorization approvals are conducted prior to patient scheduling, your revenue pipeline is guaranteed to increase. So why does pain exist in the payment lifecycle and why do providers struggle with denials? Find out how to increase point of service revenue with patient scheduling to reduce unsuccessful claims and ramp up revenue.
Physician practices need revenue - that’s obvious, but the sources of it aren’t always in plain sight. Clearly, reimbursement comes from payers, and cash can come from co-pays and patient self-pay, but there are also pockets of revenue available when pre-appointment revenue processes are followed thoroughly. Quick financial clearance of patients before they step foot in the practice is the secret to optimizing revenue intake - and it’s woven directly into the patient scheduling process.
Join us as Lora Pada, Director of Customer Success at Infinx, discusses how to use Patient Scheduling to Improve Point of Service Revenue.
Brought to you by www.infinx.com. Join us for Office Hours, Thursdays at 11am PT / 1pm CT / 2pm ET. You can register here:https://hubs.li/Q01CDJJX0
Patients consider themselves to be consumers of healthcare, and they expect a consumer-like experience with their physician’s office. Yet, many practices do not have a so-called “digital front door.” The bottom line is that provider adoption of digital access is synonymous with patient retention. Practices need to know how to meet patient expectations to protect patient panels and grab the Golden Ring of revenue.
In today's episode, you can gain insights on this issue directly from industry research expert Dustin Cragun, VP of Revenue Cycle from KLAS. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews.
Join us as Dustin discusses why digital access is essential to retaining patients and protecting revenue.
Brought to you by www.infinx.com. Join us for Office Hours, Thursdays at 11am PT / 1pm CT / 2pm ET. You can register here:https://hubs.li/Q01CDJJX0
A C-suite executive’s ability and authority to make decisions is the guiding light for healthcare organizations. Establishing a nimble internal structure that facilitates rapid decision making supports a healthy revenue cycle. The snail-like pace with which healthcare is accustomed to moving is now an expensive liability, but few embrace, or have the authority to create, a faster pace.
Join us as Jason Adams, President of Ni2 Health, discusses how C-suites can remove the barriers to effective decision-making and dedicate themselves to the pursuit of revenue-generating, organization-growing decisions.
Brought to you by Infinx Healthcare, www.infinx.com
Shortages in experienced coding staff and coding accuracy are persistent challenges for many healthcare organizations. While medical coding is still too complex to be fully automated, learn which technologies available on the market today can help reduce errors and increase revenue.
Across the healthcare industry, coding error rates hover around 5%, resulting in significant revenue leakage. As staff continue to leave at record numbers, they take with them institutional knowledge and experience that exacerbates the issue. Can anything be done to reduce errors and capture lost revenue? While coding cannot be fully automated, technology can increase efficiencies. The question is, what type of technology, and where does AI fit, if at all?
Join us as Michelle Juette, RCC, Business Services Manager from Yakima Valley Radiology brings us real time information from the field and an honest assessment of the role of technology in coding today. Her extensive experience in the medical coding space will deliver first hand insights about what works and doesn't to improve coding success.
Without the clear line of sight that only data can provide, prior authorizations can be stalled, sent into a manual review process, or denied altogether. On the other hand, good data gives healthcare organizations a window into provider requirements and helps fine tune submissions for success. The key is knowing where data lives and how to extract it, with Natalia Arzeno-Gonzalez, Infinx Chief Data Scientist.
Prior authorizations are still the number one source of administrative pain for healthcare providers. Learn how AI and automation can help reduce the burden on your staff and speed up approvals, with Navaneeth Nair, Infinx Chief Product Officer.
Missed charges and aging A/R are common sources of lost revenue for healthcare organizations. Learn why it’s essential to engage practitioners to improve documentation and communicate the impact of administrative processes on your organization’s overall financial outlook, with Omar Gray, Infinx AVP Acute Care Operations.
Cash, DNFB, A/R, denials, bad debt, and charity allowances are some of the key metrics in the revenue cycle that are important for day-to-day performance, but also for providing insight into how the organization is operating. We will dive into the benefit of understanding these metrics to optimize workflows like patient care, payer contracting, and others; with Omar Gray, Infinx AVP Acute Care Operations.
The right data and workflows can drive performance improvement for any healthcare organization. With analytics, AI, and automation; finance departments can finally be in the driver’s seat to expand operating margins and collect more reimbursements. We will explore what a robust A/R strategy should include to deliver more profits to your bottom line in 2023, with Jaideep Tandon, CEO of Infinx Healthcare.
Eliminating faxes from your referral/patient information workflow means improving your success with referring and affiliated providers. Join us to learn how AI, NLP, and automation can reduce manual workloads and human error in your fax and document intake processes.
Integration methods like HL7, API, X12, and FHIR are essential for transferring large volumes of healthcare data and managing administrative workloads between practice management systems and third party solutions. Learn how to evaluate and select the right type of integration for your organization, with Navaneeth Nair, Infinx Chief Product Officer.
The right technology can streamline revenue cycle workflows, reduce operating costs, and increase profit margins for 2023. Join Mark Morsch, Strategic Healthcare Advisor & former VP of Technology and Fellow for Optum, for an overview of how healthcare information technology (HIT) has advanced over the last decade and how buyers should evaluate revenue cycle HIT solutions.
As 2023 quickly approaches, dental groups are looking for ways to streamline benefits verification and increase revenue. Learn how to increase your ROI with detailed dental benefits investigation, with Derek Taylor, Infinx Senior Director of Dental Client Services.
Denials and A/R are at an all-time high. Coupled with healthcare labor shortages, providers must utilize every tool available to avoid lost revenue. Learn how the latest in AI and automation can help you better leverage resources and improve reimbursement rates, with Bimal Sahoo, Infinx Senior Product Manager.
Prior authorizations, eligibility, and benefits are a leading source of denials, and impact patient satisfaction. Learn how people, processes, and technology can help your practice take control and improve financial verification, with Randy Boner, Infinx Customer Success Manager.
Accurate coding is critical to submitting clean claims and getting reimbursed quickly. Infinx Senior Product Manager, Aakarsh Sethi, shares how the latest in RPA technology can improve accuracy and reduce manual efforts, and gives a demonstration of our new coding accelerator tool.
Prior authorizations continue to be a top source of denials. Learn the latest authorization best practices and improve results, with Navaneeth Nair, Infinx Chief Product Officer.
Learn about leveraging technology, plus experts, to improve eligibility and benefits verification, with Infinx Senior Product Manager, Aakarsh Sethi.
Learn about appropriate use cases for Modifiers 25 & 59 in cardiology coding, with Julie Graham, Infinx Senior Coding Manager.
Healthcare providers lose revenue every day due to poor charge capture processes. Learn how to avoid pitfalls and ensure your practice is reimbursed for services provided, with Anthony Amaya, Vice President Ni2 Health.
Patient scheduling is the first touchpoint in the billing process and can often lead to denials. Learn how to start the revenue cycle off on the right foot to avoid uncompensated care, with Lora Pada, Infinx Director of Client Success.
Ninety percent of healthcare providers still use fax today. Intaking documents, classifying them, extracting key information, and storing them as structured data in EMRs requires manual effort and creates inefficiencies. Aakarsh Sethi, Infinx Senior Product Manager, shares how AI and NLP help accelerate this process and reduce human error.
Learn about the challenges of specialty pharmacy billing and how leveraging a partner can help with Derek Taylor PharmD.
The strategy of prioritizing timely filing and high dollar claims is no longer effective. Learn how to leverage AI to prioritize claims with the highest propensity to pay, with Infinx Senior Product Manager, Bimal Sahoo.
Learn about Improving Long Term Care Pharmacy Revenue Cycle Results with Derek Taylor, Infinx Senior Director of Pharmacy Client Services.
Authorizations, eligibility, and patient payment estimations are all critical to a well-functioning revenue cycle. Learn how to evaluate your patient access processes and identify areas prone to denials, with David Byrd, Infinx VP of Growth & Strategy.
Master Physical Therapy Patient Access with Randy Boner, Infinx Client Success Manager.
Keeping payer contracts up to date and negotiating rates can feel daunting and like a waste of time. Learn what questions to ask and how to make sure you’re receiving the same fee schedule as your peers, with Infinx VP of Strategic Accounts, Bo Bowman.
Disparate systems create more work for practice staff and ultimately can impact patient care. Learn how automation can get your systems talking to each other.
The tedious, manual process of credentialing is a headache for providers. Learn how to reduce process friction and when to bring in outside help.
Patient surprise bills now not only lead to unhappy patients, but also penalties. Learn how payment estimation technology can help avoid both, with Lora Pada, Infinx Director of Client Success.
We all know the standard financial KPI’s across healthcare, but they fail to take into consideration the type of hospital. Learn what metrics are realistic for your hospital from Infinx Chief Strategy Officer, Chuck Rackley.
Prior authorizations continue to be a major burden for many healthcare practices. Infinx Senior Product Manager, Aakarsh Sethi, shares tested strategies to speed up submissions, and explains our free new tool that rapidly identifies payer guidelines.
Healthcare organizations are increasingly outsourcing coding amid staffing shortages and a lack of experienced talent. Learn about the challenges and benefits of working with a coding partner and what to consider when choosing a vendor, with Bo Bowman, Infinx VP of Strategic Accounts, and Kathryn Walter, Infinx Client Services Manager/Compliance Officer.
Infinx Senior Product Manager, Bimal Sahoo, goes over the best practices for denial management based on his experience analyzing large volumes of A/R and denials data for healthcare organizations.
Infinx Chief Data Scientist, Natalia Arzeno-Gonzalez, explains how natural language processing (NLP) helps providers achieve coding accuracy, improve processes, and avoid revenue loss.
With constantly changing payer guidelines around prescription coverage, it can be challenging for providers to keep up and ensure documentation supports the medication. Learn what’s new in prescription billing with Infinx Senior Director of Client Services, Derek Taylor.
Between disparate systems, variation in provider communication, and the quantity of unstructured clinical data; providers struggle to streamline patient care. Infinx Senior Product Manager, Aakarsh Sethi, shares how technology bridges the gap by tapping into the potential of unstructured data.
Patients who get thorough price and benefits information upfront report higher satisfaction.
David Byrd, Infinx VP of Growth and Strategy, will explain how providers can financially verify patients pre-service.
In a short-staffed environment, healthcare providers need to ensure they're taking excellent care of their employees. Infinx Chief Product Officer, Naveneeth Nair, will discuss how providers can streamline A/R and denials’ processes so that staff experiences less stress and more success.
With declining reimbursements and staffing challenges, health systems and providers are struggling to improve reimbursement and reduce revenue leakage. Infinx Chief Strategy Officer, Chuck Rackley, will cover how automation can make a positive impact on revenue results.
Nothing hurts patient satisfaction more than surprise bills. Infinx Director of Product, Liya Gehler, covers how providers can use technology to provide accurate patient payment estimates every time.
PX Technology CEO, Michael Sullivan, explains how to keep patients satisfied when you can’t bring on new staff. See where you can make the incremental changes that serve patients.
OpenDR CEO, Joseph Marino, explains how self-serve patient scheduling wins higher satisfaction, more appointments, fewer no-shows, and less call center work.
Are you facing more and more payer denials? Senior Product Manager, Aakarsh Sethi, shares how providers can use computer-assisted coding to lower denials.
Coding moderate sedation can be difficult due to two different codes that are each tied to the amount of time the patient is under sedation. Learn how and when to use codes 99152 and 99153 with Infinx Coding Manager, Julie Graham.
Do you work with vendors to optimize your patient access or reimbursement workflow, or are you considering it in the future? Infinx Senior Client & Implementations Manager, Rick Fiala, will share how to get the most from your partnership with your revenue cycle technology vendor.
Cardiology coding is complex and ripe for denials. In this episode, Julie Graham, Infinx Coding Manager, identifies the top cardiology coding denials and shows you how to avoid them.
Senior Product Manager, Bimal Sahoo, will share his best advice on how providers can use insurance discovery to recoup revenues in an environment of rising levels of bad debt and uncompensated care.
Infinx Chairman, Jaideep Tandon, shares his best advice on how independent practices can safeguard their financial future in today's complex reimbursement environment.
Matthew Raynor, Publisher at Healthcare Innovation, interviews Aakarsh Sethi (Infinx Senior Product Manager), and David Byrd (Infinx VP, Growth & Strategy) at the HIMSS 2022 Global Health Conference.
Infinx Senior Product Manager, Aakarsh Sethi, and Matthew Raynor, Publisher at Healthcare Innovation, discuss Artificial Intelligence and Machine Learning Innovation at the HIMSS 2022 Global Health Conference.
Ni2 Health's president, Jason Adams, discusses how you should approach a system conversion and what should be considered before and after it goes live.
Director of Product Management, Ritesh Shah, will discuss how to use robotic process automation to help you address today’s staff overwhelm and shortages.
Some providers are wary of outsourcing medical billing tasks. However, a billing partner could help your practice’s revenue cycle in ways you may not think of. Learn from VP of Strategic Accounts, Bo Bowman, what questions to ask and how you can benefit from outside support.
The administrative burden of the patient access workflow is a challenge that healthcare providers are looking to solve with technology. This week, David Byrd, our VP of Strategy and Growth, will explore what to ask revenue cycle software vendors and consultants, and factors to consider when evaluating patient access.
Join us for an excerpt from a webinar hosted by executives from Utah Cancer Specialists, XIFIN, Inc. and Infinx, on common revenue cycle obstacles facing oncology practices. The panelists provide proactive ways to optimize prior authorization, eligibility verifications, appeals management, financial reporting, and analytics workflows to yield increased reimbursements and profits.
Improving margins are top of mind for every healthcare financial and revenue cycle leader. Explore how to uncover missed revenue opportunities and avoid them in the future, with Infinx Chief Development Officer, Ni2 Division, Ron Kero.
Infinx Senior Product Manager, Aakarsh Sethi, shares how orthopedic practices' prior authorization workflow can be streamlined with AI and automation, coupled with deep domain expertise, in this webinar hosted by American Alliance of Orthopedic Executives (AAOE).
Our Chief Product Officer, Navaneeth Nair, provides insight on how artificial intelligence and automation can provide a long-term solution to current staffing shortages facing healthcare providers.
Payers continue to change and complicate reimbursement, making it difficult for cardiology groups to remain profitable. Learn how your practice can overcome common cardiology revenue cycle challenges, with Kristeen Coronado, Chief Operating Officer for our ERS division.
Infinx Chief Data Scientist, Natalia Arzeno Gonzalez, discusses how natural language processing and artificial intelligence can accelerate patient access workflows.
Join Bimal Sahoo, Infinx Senior Product Manager, as he shares how automation can accelerate A/R recovery and denial management workflows.
Join our senior product manager, Aakarsh Sethi, as he discusses how AI and automation can help streamline patient access workflows for your practice.
Join our Client Success Manager, Danielle Buckley, as she discusses operational changes you can implement for your practice revenue cycle workflows that will make the biggest revenue impact.
Join our Director of Customer Success, Lora Pada, on how to align your teams when onboarding new revenue cycle technology.
Our Director of Product, Liya Gehler, will explore the latest in healthcare tech and how it can help improve revenue cycle operational efficiency for your organization.
Join our CDSM expert, Aakarsh Sethi, where you will learn how to get your team operationally ready to comply with the CDSM mandate when it becomes effective.
Infinx Sr. Product Manager, Bimal Sahoo, shares how AI-powered data insights and revenue cycle reports can help drive healthcare finance and A/R teams' action plan to increase reimbursements for their organization.
Dental eligibility and benefits continues to be a challenge for dental groups. Between the administrative hassle and denials, reimbursement continues to decline. This week, Derek Taylor, Infinx Sr. Director of Dental Client Services, will explore best practices for dental authorization to avoid denials and get paid faster.
Patient access denials continue to account for the majority of a healthcare provider’s denials; and for most, tackling them can seem insurmountable. This week, Natalia Arzeno-Gonzalez, Infinx Chief Data Scientist, will discuss how you can leverage data to avoid such denials, and increase reimbursements.
As reimbursement continues to get more challenging and payers delay payments, Navaneeth Nair, Infinx Chief Product Officer, will explore what your A/R strategy in 2022 should include to lower your cost to collect and recover more revenue.
27% of claim denials are due to mistakes or omissions that occurred during the patient access process. David Byrd, Infinx VP of Growth & Strategy, discusses tactics to avoid such denials.
Jaideep Tandon, Infinx Healthcare's Chairman, explores a topic that’s keeping healthcare executives up at night - staffing shortages and how to ensure that it does not impact patient access and revenue cycle workflows.