Beyond Technology: The Experience Podcast: Recent Episodes
Acrelec
In this first-of-its-kind podcast, Acrelec experts offer in-depth exploration into the latest trends and developments within restaurant and retail technology. You'll hear from our experts who are on the cutting-edge of all things QSR and Retail, as they work to engage, optimize and improve the way we dine, shop and live.
To survive in today’s challenging retail environment, businesses need to get creative. BOPIS, or buy online pick up in-store, offers are no longer a differentiator in the retail space; they are a necessity. How are retailers making their BOPIS services stand out as more and more in the industry turn to this option to stay ahead? Craig Bloomfield, Global Development Director of Pickup Solutions for Acrelec, provided his insights. You can learn more about Acrelec's Pickup Solutions https://acrelec.co/3xPupqU (here).
For many, drive-thrus are an essential way to get a meal outside of their home due to the pandemic. Making drive-thrus more efficient is on the mind of many in the QSR industry, and Acrelec is no exception. Andrew Nosal, Innovation Product Manager at https://acrelec.com/ (Acrelec), brought Beyond Technology’s host, Tyler Kern, up to speed with Acrelec’s QTimer 2.0, poised to shorten drive-thru line times and increase revenues for QSRs.
No matter the location or region a business is located, a partnership is the cornerstone of success. Markku Nopanen, Managing Director for Acrelec Nordics & Baltics, understands the importance of forging long-lasting relationships. Nopanen provided his unique perspective on partnership in bringing technology solutions to the Nordics and Baltics.
Chloé Bisiaux, Head of Drive-Thru Products and Product Manager for https://acrelec.com/table-service/ (Table Service) for Acrelec, joins Tyler Kern for a conversation about innovations in table service popularized during the COVID-19 pandemic. The COVID-19 pandemic has been a crisis for restaurants, but, as they begin to reopen, there are some interesting lessons being learned. In places like the United Kingdom, restaurants are only being allowed to open with table service to prevent crowding at a bar or counter for orders as may have occurred in the past. That’s produced some surprising knock-on effects, said Chloé Bisiaux, Head of Drive-Thru Products and Product Manager for https://acrelec.com/table-service/ (Table Service) for Acrelec.
Host Daniel Litwin is joined by guests Peter Seltenright, sales director for Artificial Solutions, and Austin Curry, product manager for Acrelec, to discuss the future of self-ordering kiosks. These self-powered experiences, including potential, conversational voice-powered ordering, are a critical component of powering up customer experiences – according to Tillster, 65% of customers would be more likely to visit a restaurant with self-order kiosks, and 30% said they’d prefer kiosks to cashiers if wait time isn’t a factor. Learn about Acrelec's OrderMatic Audio solution https://acrelec.co/3tZIK2G (here).
On this episode of Beyond Technology: The Experience Podcast we unpack how new tech can leverage the dining experience or, alternatively, sink a business. Jeff Wayman VP of Global Account Management at Acrelec, dishes (pun intended) on the different ways restaurants can integrate new technologies into each unique business, increasing efficiency and elevating the customer experience. The wave of technology sweeping the globe is leaving no stone unturned, including in the restaurant and dining industry. In fact, technology has transformed the way we order, dine out and hit the drive-thru. With over 25 years of experience, Wayman has seen his fair share of innovation. So, what tech has made the biggest impact on the restaurant industry? What has flopped?
On this episode of Beyond Technology: The Experience Podcast brought to you by Acrelec, Clément Pévrier, head of digital projects for Udvise, joined Tyler Kern for a discussion focused on Udvise, founded by Acrelec to be the expert agency in digital solutions for the QSR industry. Ordering Kiosks were a main focus of the discussion. Pévrier stressed the importance of both the hardware and software aspects of the Kiosk. The customer experience with the kiosk is paramount, and the data derived from those orders, is important for Udvise to develop strategies, solutions, and future product enhancements to make the experience even better.