Lunchtime Learning: Recent Episodes
Stephen Brown
Helping estate agents be a better version of themself tomorrow. Stephen Brown, award-winning trainer, mentor & coach speaks to key influencers within the Estate Agency landscape to help each other to become better versions of them.
You can reach Stephen by calling 07976 297 634 or e-mailing stephen@sjbconsultancy.co.uk
Charlie is the CEO of Red Squirrel Property. Charlie and I discuss his recent outstanding contribution award at the Agents Giving Ball, his learnings from working in retail, being a Landlord, an Entrepreneur, core values, mentorship, recruitment and Zoe's Law.
Marnie Seinor is a Sales Agent at McGrath in Australia and was a panellist at AREC 24. In this episode Marnie and I discuss her learnings from working in letttings, property management and sales. We discuss having role models, knowledge, communicaton, fees, ideal week, negotiation, knowing your why and what lanes you are in and implementaton and accountability.
Ian is the Co Founder of Verified Trusted. In this episode Ian shares his learnings over the past 46 years in Agency, Recruitment and Supplier side. Ian and I discuss networking, importance of role models, the importance of reviews, reputation and much more
Kelly is the Branch Manager of Linley and Simpson in Sheffield and has just celebrated 19 years in Lettings. Kelly and I discuss her learnings in that time, including what skills are needed in lettings, converting let only Landlords into fully managed, managing a team of 10, reviews and helping tenants with life skills.
Andrew Bell is the Chairman of Ray White Surfers Paradise Group. Andrew and I discuss his learnings from leaving school to starting work in property management, then sales to then growing his agency from 16 people to 320 at the peak. We discuss the importance of systems and processes, discipline, implementation, building relationships, being a trusted advisor, touchpoints, how business coaches and mentors have made a massive difference, understanding who you are, how their fees have gone up to 2.76% and much more.
Sherrie works with agents and agencies to achieve oustanding results and massive growth. Sherrie and I discuss lessons from her retail career, celebrity profiles, implementaton, building trust for long term relatationships, dominating your market and community, Women in Agency and much more.
Sophie is the Owner/Director of Lang Llewellyn. Sophie and I discuss the learnings of setting up Lang Llewellyn, growing the business via acquisition, takeaways from the PropertyMark One conference, why Sophie is standing for election for VP at Propertymark and much more.
Kyla is Director of Operations at Lowe and Co in New Zealand. Kyla and I discuss her learnings from working in hotels to starting as a receptionist in a agency to becoming Director of Operations. We discuss lead generation, negotiation, recruitment, mentors, buyers and not living in fear.
Geoff is the Managing Director and Group CEO of the Agency in Australia. Geoff and I discuss his leadership skills and lessons learned working in a number of different industries. We discuss strategic planning, leadership traits, recruitment, building a culture and taking action.
Lisa is the CEO of the Barry Plant Group. Lisa and I discuss her learnings from the corporate world of Price Waterhouse and working with the Ray White Group as well as building trust, high performance teams, recruitment, adapting to change and non-negotiables.
John Cunningham is the business owner of Cunningham Real Estate. John and I discuss how to add value, the 7 keys of selling strategy, the variable fee, the confidence loop, finding yourself and much more.
Mindy is the Head of Network at Raine and Horne. Mindy and I discuss how she went from Racing Horses and working with a Royal Family to getting a Corporate job in Real Estate, listening skills, culture, motivation, fees, "Brains Trust" and much more.
Charlotte is the CEO of Stockdale and Leggo. Charlotte and I discuss communication, building a trustbank, being the teacher you wish you had, 121's, culture, lead generation, value, be relevant, what's your superpower, stay in touch policy, and relationships.
Joel is the MD of RE/Max Australia. Joel and I discuss ownership and accountability, fees, skillsets of agents, the emotional cycle of change, reputation and relationships, learning goals and much more.
Karen is a Partner of Stanley Strategic Consultants assisting Letting and Estate Agency businesses in compliance, preparing for sale, inspection and due diligence services. Karen and I discuss going from a Solicitor to running a letting business and lessons learned, lead generation, Renters Reform and Propertymark.
Ian Preston is the Group CEO of Preston Baker. In this episode Ian and I discuss what got me here, won't get me there, high skill, high tec, blended fees, premium, attitude, community, energy, a better tomorrow, and taking action.
Glynis is the Training and Development Director for the Property Franchise Group. Glynis and I discuss what it takes to be an exceptional Agent, training, the homebuying process, recruitment, the induction process, moments of magic and who inspires Glynis.
Amanda works with Phil Spencer in educating consumers about the home buying process. Amanda and I discuss trust, improving the perception of Estate Agency, educating the consumer and the Women in Estate Agency conference.
Susan is a Consultant in Estate Agency and Organisation development. Susan and I discuss intrinsic motivation, psychological safety, inclusion, diversity, gender pay gap, knowing your purpose, enabling your team to flourish, what makes a great Leader and who inspires Susan.
Sam is the MD of Edward Ashdale Estate Agents. Sam started his career in the Royal Navy before getting involved in Property. Sam and I discuss his learnings from the Navy, how Estate Agents perception needs to be changed through licencing, the importance of a Mentor, adapting to change to find new Landlords, the importance of community and the safe haven scheme.
Kelly is a Co-Director at FBM Estate Agents in Wales. Kelly and I discuss how Kelly started off as an apprentice at FBM to become a Director and the lessons learned along the way. We discuss the exceptional Women in Estate Agency Conference, Agents Together and Do It For Dom campaign, how the industry pulls together, long term aspirations and high level of service.
Stuart is the MD of Miller Metcalfe. Stuart and I discuss his learnings from being in the banking and travel industry, working in a corporate agency, recruitment, what it takes to be a top performer, being a Propertymark Regional Executive and who inspires him.
Caroline is the MD of Pattinson Estate Agents, the largest independent Estate Agent in the North East. Caroline and I discuss what it's like working in the family business and how Caroline has risen from sticking photos to becoming MD. We discuss working as a team, recruitment, motivating the team, educating the consumer, the Women In Estate Agency Conference and who inspires Caroline.
Mike is the Company Director of Black and Golds Estate Agents. Mike and I discuss how he set up his own agency, starting from working in his bedroom to having 2 branches. We discuss playing to your strengths, learning from your failures, being boringly consistent, finding your own voice, benefits of having an in house mortgage broker, communication and who inspires Mike.
Steve is the general manager of The Agency Australia and was included in the Top 50 of the influential Real Estate Leaders in 2023 as well as having worked in the UK and Dubai. Steve and I discuss 6 trends emerging in Australia that UK agents should find interesting.
Jerry and I discuss what makes an Ethical Estate Agent and my recent experiences with Agents.
Vaughan is the business owner of Belvoir Wrexham. Vaughan and I discuss his cold start, building up lettings and then sales, how to stand out from your competition, showcase your local businesses and making yourself uncomfortable.
Holly is a leadership and development coach. Holly and I discuss what it takes to be the agent of choice, mindset, what makes a great leader, marginal gains, tiny noticeable things, accountability and implementation.
Clare has personally visited over 300 law firms and 2,500 estate agency branches throughout England & Wales and is an exceptional trainer and consultant. Clare and I discuss her journey from starting at Marks and Spencer to working in Insurance and Agency and lessons learned along the way. We talk about rolling out the red carpet, how to view complaints in a different way, Women in Estate Agency and Clare's talk at the conference and what Men can learn from this as well as who inspires Clare.
SJ Taylor is the Group Operations Director at Preston Baker. SJ and I discuss what does exceptional prospecting look like, being part of a team, hunters, farmers and unicorns, outcome to service, from cradle to grave process, adapting to change, acceptance, awareness, listening, productivity, consequences and who inspires her.
Andy is a former England International Rugby player, having played under Sir Clive Wodward. Andy is now a performance coach helping people maximise their potential. Andy and I discuss his learnings from Rugby, overcoming challenges, knowing your why and purpose, what it takes to be a high performer, getting uncomfortable and taking action.
Nick is the first pioneer of IAD UK. Nick and I discuss starting out doing work experience to running his own buying agency, to becoming an Agent in France and building a team. We chat about fees, negotiation skills, implementation and mentors.
Steve is the Managing Director of Benjamin Stevens and has recently celebrated their 20 years anniversary. Steve and I discuss the lessons he has learned along the way, including engaging in the community, recruitment, what it takes to be a top performer, sales progression, block management, starting an auction department and who inspires him.
Matt is the MD of Nicol and Co Estate Agents and recently won Sales Agency of the year. Matt and I discuss how he went from a Junior in his first agency role to turning the branch into profit, opening his agency and going to 3 branches, building the culture, being memorable for the right reasons, being rooted in the community and the benefit of mentors.
Steve Green is a Director of Simply Green Estate Agents in Newton Abbot. Steve and I discuss starting off as a tea boy in his father's agency to being a branch manager, lessons working with his father to starting his own agency during Covid. We discuss changing the opinion of Estate Agents, working with schools, working with your local community and the power of social media.
Jacqui is the Co-Director of Plymouth Homes Residential Lettings and Regional Executive for ARLA Propertymark. Jacqui and I discuss going from being homeless to working in agency and then the reasons for starting her agency. We discuss the qualities you need to be a top perfomer, Renters Reform Bill and the benefits of ARLA Propertymark.
As Group Director of Property Management at Leaders Roman Group , Kim oversees the running of a large, national team of Property Managers who serve circa 60,000 landlords across the UK, whilst developing the division’s range of services for the benefit of new and existing customers. Kim and I discuss starting off as a 19 year old at Foxtons, followed by Countrywide and then her current role. We discuss what skills are needed for a property manager, people being at the heart of everything, what tech helps, growing and maintaining letting portolios and the power of having a mentor.
Jennifer is the Director of Harrington Brown in County Durham. Jennifer and I discuss how she bought the business in December 2020 and has grown the agency over the last two years sharing her challenges, obstacles and learnings. We also discuss the benefits of Agents Together and Women In Estate Agency Group, the power of networking, tech and more more.
Luke is the Director of Knightsbridge Estate Agents. Luke and I discuss how Luke went from being the weekend person to running Lettings and then sales, his learnings along the way, his thirst for learning, getting the average sale fee up from 0.94%, tech, community, charity and landlord events.
Carrie is the Lettings Director at Hunters, where she has worked for 20 years. Carrie and I discuss going from a negotiator to branch manager, It's all about the customer, becoming more confident, maintaining and growing your portfolio, using Tech as an accelaration, listening and communicating.
In this episode Luke and I discuss his learnings from being a negotiator to the youngest branch mananger, to setting up a business with Ben which has grown to 5 branches and owning a financial services business in 3 years. We discuss mission, values, Hat training academy and the amazing work Hat and Home are doing for Parkinsons UK having so far raised £50k.
Jim Parker is the MD of Fife Properties. Jim has recently returned from a week at Necker Island where he met Richard Branson as well as many other well known people. In this episode Jim and I discuss his learnings from the trip, how success leaves clues, how to grow and elevate yourself, how you define yourself, dreaming big and much more.
Toby is the General manager and Director at Reside Bath, as well as being a Propertymark Regional Executive and a mentor at Agents Together. In this episode Toby and I discuss his learnings from being a teacher, the power of social media, being mentored by Nathan Emerson, Landlord Evenings ,Women in Estate Agency and much more.
Regina is the Managing Director of Liberty Blue Estate Agents in Waterford. Regina has an incredible appetite for learning and implemention and has written a book, Smarter, Faster, Better shortly to be published. In this episode Regina and I discuss her lessons from working at a hotel, starting a business at 24, vision, values and mission, the importance of videos and google reviews, mentoring and loads more.
Neil is the owner of Village Estates in Radlett and has been an agent close to 40 years. In this episode Neil and I discuss pricing, thinking outside the box, the importance of a good lawyer, being a deal maker and much more.
I am honoured to be joined by two of Great Britain's finest Olympic athletes, Steve Backley OBE and Roger Black MBE. In this episode we discuss their 5 traits to be a top performer, mindset, marginal gains, getting comfortable being uncomfortable, knowing your why, success leaving clues, embracing failure, importance of collaberation and much more.
Leanne is the CEO of leading New South Wales boutique real estate group Laing+Simmons, and one of the real estate industry’s most respected and sought after commentators. She’s the only female CEO in real estate franchising in New South Wales and one of only a handful in Australia. Addressing the gender imbalance, empowering women agents and pushing towards industry-wide professionalism are all key passions for Leanne.
Leanne continues to pioneer industry firsts such as establishing a womens real estate networking group, and introducing counselling and employee assistance programs for Laing+Simmons team members, while serving on industry bodies and championing the growth of professionalism in the industry at large.
Her 35 years of experience covers the full spectrum of real estate services: residential sales, property management, retail management, commercial leasing, property development and franchise managementIn this episode Leanne and I discuss culture, core values, change, what success looks like, what it takes to be a top performer, mentoring, Women in Property and much more.
Sarah has been an Agent for over 10 years. Sarah and I discuss her journey from being a weekend viewing assistant to a letting negotiator to lister to area manager and the lessons learned along the way. We also discuss Women in Estate Agency and Agents Together.
Naomi is the Marketing, PR and Systems Co-Ordinator at Dawsons Estate Agents in Swansea as well as being a Regional Ambassador for Agents Giving, a Beaver Leader and on a working group for people with rare conditions. In this episode Naomi and I discuss how she manages her time, the exceptional charity and community work she does, giving back and leaving a legacy.
Chris Buckler is the founder of The Estate Agency. In this episode Chris and I discuss the value agents should be adding to the customer, out performing, out servicing, out negotiating, out learning, out knowledging your competition, actively listening, being the Estate Agent for life, role play and much more.
Nick is the MD of Duncan Yeardley Estate Agents. Nick took over the business in 2012 and has expanded recently from 2 offices to 5. In this episode Nick and I discuss culture, resilience, how to adapt to a changing market, having a growth mindset, celebrating successes, what it takes to be a top performer and much more.
Dafydd co-owns Dafydd Hardy Estate Agents and Chartered Surveyors a privately run, independent business with 5 offices in Wales. In this episode Dafydd and I discuss the 3 P's, implementation, never being too old to learrn, being a mentor, looking for the next new idea, communication and learning from businesses outside the Estate Agency profession
Sarah-Anne is the Residential Letting Manager at MacLeod and MacCullum and has worked there for 20 years, starting off as a lettings negotiator and now managing a team of 5. In this episode we discuss reccruitment, the benefits of belonging to ARLA Propertymark, being organised, finding Landlords, dealing with stress, building a team and the wonderful work of Agents Giving.
Jason has many years of property & business experience, moved 1000's of clients, managed 1000's of landlords properties and helped multiple million pound businesses to thrive. In this episode Jason and I discuss his learning from opening his agency, recruitment, implementation, selling vs telling, mentoring, being a top performer, being client focused and much more.
Dan presents, trains, coaches and mentors current and emerging leaders/managers for the past 15 years and is the Author of the daily leadership blog designed to help leaders reach higher in 300 words or less. In this episode Dan and I discuss his new book he co-authored with John David Mann called The Vagrant, as well as what leadership means to him, what it takes to be a top performer, consistency, being a mentor, and much more.
Tessa runs Landlord Law Services Ltd a Landlord Law online service and provides online and face to face training and advice for landlords, letting agents and other property professionals both in the private and social sectors. In this episode Tessa and I discuss what are Landlords concerns, choosing the right letting Agent, legislation, Landlords selling, property inspections and much more.
Kayleigh works at Giggs and Co and asked to be a guest on the show. Kayleigh and I discuss her journey in agency and the lessons so far learned along the way, including building confidence, coping with anxiety, juggling with 2 young kids, strategy conversations, buiding relationships, trust and much more.
Mike is the Custodian of the multi-disciplined business, Sheldon Bosley Knight, which has 170 staff, 14 offices and 10 specialisms. In this episode Mike and I discuss the foundations of Estate Agency, colleagues being your greatest asset, responsibility and accontability, acquisitions and training.
Mary-Lou has recently been appointed Vice President of NAEA Propertymark and has been an Agent for over 20 years. In this episode Mary-Lou and I discuss her journey and learnings along the way including working in a family business, training, communication, reading prople, getting out of your comfort zone, memo of understanding and much more.
In this episode Matt and I discuss his recent trip to AREC, fees, going on appraisals, shadowing, feedback, personal development, implementation, fierce conversations and much more.
Alice and I discuss Alice's journey into Estate Agency, how acting helped, culture, recruitment, what it takes to be a top performer, personal brand, implementation and much more.
Stefanie has recently started her career in Estate Agency. Stefanie and I discuss why she became an Agent, her learnings so far, how being in retail has helped and much more.
John David Mann is a co-author of more than 30 books. John and I discuss his journey from musician to writer and the lessons learned along the way including what makes a great leader, managing egos and personalities, culture, goals and vision boards, keeping yourself and your team motivated, creating more value and sphere of influence and sphere of control. We discuss his series of books Go Giver with Bob Burg and Out of the Maze by Dr Spencer Johnson. Seth Godin, Roben Sharma and Gary Keller to name a few have given positive reviews of John's books.
Mark is a real estate agent with Remax Hallmark in Toronto. Mark and I discuss being an educator and the digital mayor, lifetime referral system, follow up, consistency, video, gaining inventory, fees and brand in today's world and much more.
Stephen is the current President of Propertymark and established his Estate Agency Donnybrook Estate Agents over 25 years ago. Stephen and I discuss his year in presidency, starting his agency at 24, being a mentee and a mentor, collaboration, being calm and much more.
Elaine is the founder of home staging company Lemon and Lime Interiors and tha author of Sell High, Sell Fast: How to sell your home for the best possible price, in the quickest possible time. In this episode Elaine and I discuss why sellers should use home staging, what stops agents from asking sellers about home staging, use of case studies and educating sellers, tips for getting sold, the importance of mentoring and much more.
Jeff West is the bestselling and award winning author of the heartwarming business fable, The Unexpected Tour Guide, winner of The Axiom Business Books Award – Bronze Medal in 2015, and recipient of kind endorsements from bestselling authors Bob Burg, Brian Tracy and Tom Hopkins.His latest parable, Said the Lady with the Blue Hair: 7 Rules for Success in Direct Sales, Wrapped in a Wonderful Lesson for Life, co-authored with Direct Sales Legend, Lisa M. Wilber is an Amazon #1 bestseller and the winner of The Axiom Business Books Awards – Silver Medal for 2023. For over 30 years, Jeff coached and led sales teams in multiple industries and was among the top sales performers and leaders in the nation. For over twenty years, he was an entrepreneur in field sales management with the Fortune 500® insurance company, Aflac.
Jeff and I discuss what is your value proposition, what it takes to be a top performer. having an abdundance mindset, making activity happen, being top of heart, knowing your numbers, relationships for life and giving referrals to your network.
Kirsty and I discuss all things marketing, including what's your proposition, brand, campaign calendars, story telling and making your people shine.
For over 30 years Bob Burg has been successfully showing entrepreneurs, leaders, and sales professionals how to communicate their value and accelerate their business growth. Although for years he was best known for his sales classic, Endless Referrals, it’s his business parable, The Go-Giver, coauthored with John David Mann that has created a worldwide movement. While part of a four-book series, The Go-Giver itself has sold more than one million copies and been translated into 30 languages. It was rated #10 on Inc. Magazine’s list of The Most Motivational Books Ever Written, and was on HubSpot’s 20 Most Highly Rated Sales Books of All Time.
In this episode Bob and I discuss what offering immense value is, value vs price, what selling is, the 5 laws in the book, know, like and trust, giving and receiving and much more.
Ben and Michael are my latest guests, where we discuss all things lettings, including finding new Landlords, self managed Landlords and stay in touch policy.
Cheryl, in her words is a total badass, bullshit free leadership and performance consultant, and a Northern woman on a mission to build a global force of courageous, kind and truthful leaders, who are RIDICULOUSLY successful and happy. In this episode we discuss being human, getting to know yourself, comfort zones, having courageous conversations, facing difficult conversations, acceptance, implementation and accountablility, parenting, managing, leadership and much more.
Debbie Franklin was my latest lunchtime learning guest. Debbie and I talk about Debbie's journey from starting as a secretary to becoming an Area Manger and Head of Multi-Channel Fulfillment and her many learnings along the way including values, recruitment, education and getting new business. Special mentions to Christopher Watkin, Agents Together ARLA Propertymark Clifford Thomas Simon Whale Kerfuffle Gemma Noonan Yomdel Moneypenny Rajeev Nayyar Fixflo Goodlord ANDREWS ESTATE AGENTS LIMITED
Gemma is the Managing Director of The Giggs Group. In this episode Gemma and I discuss her first job after leaving school, her journey into HR and coaching, resilience, values, recruitment, culture, listening, accountability, the Women in Estate Agency conference and much more.
Holly and I discuss Holly's journey from working in WHSmith, in a car garage, in new builds, in Estate Agency and starting her bespoke Estate Agency with EXP and her learnings from these. We discuss starting a new agency, resilience, customer service, tips on videos, time management, having a mentor, Agents Together, Women in Estate Agency and much more.
Verona and I discuss Verona's career and learning from working at M & S, in recruitment, mortgages and property as well as mentoring and Agents Together and the exceptional Women in Estate Agency Conference. We also discuss customer service, culture, purpose, vision, being a learn it all, what are the qualities of a top performer, accountability, mindset, reframing challenges and much more.
Peter Ambrose answers loads of questions to help Sellers, Buyers and Estate Agents help speed up the sales process.
Sarah-Louise is a sales and marketing consultant and auctioneer for Ray White Maroochydore. Sarah-Louise and I discuss how she courageously dealt with chronic renal failure overcoming 14 surgeries, her mindset, the support and culture at Ray White and much more. Inspirational listen.
Liani is the sole trader of Liani Mannifield Keller Williams Weybridge. Liani and I discuss Liani's journey in Corporate Agency, higher education sector, developing a not-for-profit estate agency with support and welfare functions and at Keller Williams and how local community plays a massive part in her agency. In this episode Liani and I also discuss always be learning, building a network, marketing property, negotiating, believing in your worth, becoming a referral and recommendation business and much more.
Claudio is one of the top trainers in Australia, after starting off as a professional tennis player and then becoming an Agent. Claudio and I discuss the importance of having coaches and mentors, overcoming fee and price objections on listings, what it takes to be a top performer, getting out of your comfort zone, shadowing, behaviours, power of lanhguage and much more.
Matt set up The Agency in Australia and has grown to over 650 Partners and colleagues. Matt and I discuss culture, recruitment, stay in touch, fees, mindset, what it takes to be a top performer, who to follow, accountability, networking and loads more.
Matt set up The Agency in Australia and has grown to over 650 Partners and colleagues. Matt and I discuss culture, recruitment, stay in touch, fees, mindset, what it takes to be a top performer, who to follow, accountability, networking and loads more.
In this episode Alex and I discuss being resilient, having fun at work, recruitment, time management, vision boards, being trustworthy, Agents Together, Women in Estate Agency and much more.
Andrew is a regular spokesperson in the news and shares what is currently happening on the ground with the mortgage market in Feb 23. Andrew and I also discuss how to get mortgage ready, differerent types of mortgages and about being cautiously optimistic.
In this episode Becky and I discuss Becky going from Trainee Estate Agent to Branch Manager to setting up her own business as a Franchise Business Owner during Covid, what it takes to be a top performer, making her late father proud, getting her first instruction, low hanging fruit, raving fans, personal recommendations, local community, time management and loads more.
Rob Hailstone, is an ex-residential property conveyancer, with over 45 years’ experience, formed the Bold Legal Group (BLG) in 2010. Rob and I discuss ideas to improve the sales process, how all parties in the process can improve working together and much more.
In this episode Angi and I discuss C Residential success at the ESTAS, benchmarking your success, community, social media, mindfulness, adapting to a normal market, communication, trust, recruitment and loads more.
In this episode Angharad and I discuss her journey from waitress to working in the property industry and how Angharad became MD of CGT Lettings. Angharad shares how to prepare for interviews, how she deals with stress and pressure, what makes a great property manager, being a sponge, "McDonald's theory", looking at every opportunity, how to attract Landlords, her favourite podcasts and much more.
An and I discuss how An decided to become a lettings Agent and climbing the ladder to become the Co-Founder of Base. We discuss clients for life, everything is about learning, building an agency through recommendations and referrals, how to be different and add value, know your self worth and much more.
Daniel is a inspirational Year 13 student based in Didcot, Oxfordshire. After losing his best friend in 2019 he's made it his personal mission to highlight youth mental health and help local schools, groups and students by providing school essentials and helping with budgeting cuts.
In 2019 he ran a 5k obstacle colour run and raised £460 for the pediatric intensive care unit who cared for his friend. He then spent the summer baking and selling cakes and had a big cake sale and raffle to raise money for teacher training. Along with the hospital money, £1,750 was raised.
This additional money raised has gone into his school in Didcot, to pay for training in mental health first aid. Due to the recent pandemic the school was able to use this funding to pay for online staff training in mental health support for students. This meant 40 members of staff have received training, enabling them to help so many students now and in the future.
In January 2020 Markers for Mindfulness was started. He wanted to help local schools who are affected by budget cuts, ease the burden and raise awareness for student mental well-being.
Markers for Mindfulness has been encouraging the local community to recycle unwanted items such as pens and pencils, as well as donating new ones (glue sticks, notebooks, pens, whiteboard markers etc) all to be sent out to primary schools in Oxfordshire most affected by government funding cuts. By providing underfunded schools with basics, he hoped to help the schools free up a small amount of budget to be used for student mental well-being and support, but also take the opportunity to raise the important issue of youth mental health with the schools and students. These packages have been received with such surprise and overwhelming emotion by staff and the students.
So far 60 boxes have been sent to schools all over Oxfordshire (Didcot, Chilton, Milton, Hendred, Bicester, Chipping Norton, Faringdon, Banbury and other areas) boxes have also been sent further afield to London, Huddersfield and Grimsby.Daniel's family have also put tea, coffee and biscuits for the staff and have paid for postage of the boxes.
The project has also been helping individual students. During lockdowns many were homeschooling but unable to access the basics they would have in school. 100's of full pencil cases and notebooks were delivered to students in need. He has also helped Afghan and Ukrainian refugee students coming into the area to ensure they had everything they needed to start school locally. This has included school bags and water bottles.
The project continued to grow and Daniel is now being contacted by local councils and schools and families directly requesting boxes or individual packs. Especially with the cost of living crisis. This summer holidays alone over 50 individual packs have gone out to students ready for school in September. To date over £18,000 worth of stationery items have been sent out!
The great byproduct of this project is the sheer amount of items being saved from landfill and being recycled and put to good use by local schools. An estimation puts over half a ton of items recycled!
Daniel has started to hold events, most recently a 'Tea & Talk' event which aimed to bring people together to talk about mental health. It was a great success and he hopes to do more in the future. In September he will have a tombola stall at a local event. He is always working hard to raise money and keep his project going to ensure anyone who needs help can receive it.
Hugh is a Serial Entrepreneur & Investor and has worked in the technology and publishing industries since 1976. Hugh and I discuss his journey from working at Apple, working in Japan, setting up his own business, investing in Ladbible, JustPark and many other businesses. The lessons learned on his journey, what it takes to be a top performer, failure, problems=opportunities, learning from other people and much more
Claire set up her own agency 2 years ago with EXP. Claire and I discuss the challenges of setting up, the highs and lows, mum guilt, women in business, buildng your brand via video and social media, being different and much more.
Lara Morgan is a British entrepreneur who has married her love of wellbeing products with her desire to improve life’s journey. Lara has a portfolio of consumer services businesses, including Scentered.com, Kitbrix Yogi Bare and Gate 8. An inspirational leader, Lara is a philanthropist and active board member/advisor on various global non-profits. Lara and I discuss delivering on promises, diary management, what qualitiies are needed to be a top performer, being a working mother, seeking discomfort and "sweaty Knicker moments", favourite books, constantly learning and servicing the customer in a different way.
In this episode Clare and I discuss Clare's property journey, lessons learned, women in property, marginal gains, community groups, winning new business and the importance of video.
Georgina is the first female partner of Avocado Property and recently celebrated her first anniversary there. In this episode Georgina and I discuss how Georgina became an Agent, how to build relationships, understanding your community, networking, videos and much more.
In this episode Jim and I discuss how Jim went from being unemployed and homeless to being a Company Director, building an Agency from scratch, growth mindset, videos and much more.
Lucy recently set up Atomic Consultancy providing Specialist Acquisition Management Services to Support Growth for Estate and Letting Agents. Lucy and I discuss Lucy's journey into property, lessons learned and tips for acquisition.
Sophie is the Cornwall Lettings Expert, Director of Lettings at Lewis Haughton Wills Ltd and Regional Executive for ARLA Propertymark. Sophie set up her Agency 11 years ago and we discuss her journey, experiences and learnings creating and developing a Lettings Agency with 10 staff and over 500 Fully Managed Properties.
Yvonne was my latest guest on lunchtime learnings. Yvonne is an unsung hero in the property industry and does a fantastic job at Agents Giving. In this episode Yvonne and I discuss what Agents Giving is all about, the support it provides Agents and Suppliers and forthcoming events. Yvonne and I also discuss resilience, healthy mind and healthy body.
Michelle and I discuss being awarded the best overall Agent in the UK via EA Masters, video, having the right team, virtual appraisals processes and much more.
In this episode Maxine and I discuss her journey into property, training 5000 Landlords, how to find new Landlords, the importance of using a regulated Letting Agent, the benefits of being an ARLA member, fees and loads more.
Deborah is the Managing Partner and founder of Maddisons Residential, having established the business in 2012 after a career in the financial sector, working for brands such as Barclays Wealth and Coutts and Co.
Deborah recently took home silver in ‘Best Business’ and ‘Best Consumer Business’ at the Best Business Women Awards 2021 for her customer-focussed service and resilience throughout the pandemic.
In this episode Deborah and I discuss Deborah's journey from being a Private Banker to an Estate Agent, working from home, a shed, a serviced office to a shop, how to win instructions, charge what you are worth, negotiation, brand, choice management, working with your Partner and loads more.
With over 25 years’ experience in the property industry, Liana have worked in both corporate and boutique agencies and recently launched her own business Liana Loporto Property powered by eXp. Liana is currently President of Propertymark NAEA and is a huge believer in RoPA and obsessed with changing the face of the industry to allow great agents to shine.
Liana started her career at the largest real estate company in her native Malta and then relocated to England to learn the unique London market with one of the leading corporate agencies. What was intended to be a sabbatical turned into a permanent stay, with over a decade working as Sales and Operational Director at an independent agency in North West London.
Liana and I discuss her journey, being disciplined, goals, surrounding yourself with the right people, her Presidency and the benefits of PropertyMark, Women in Property, being sale ready and much more.
Simon has been in the Property Industry for the past 32 years. In this episode Simon and I discuss how he built Choices to 14 offices and manage over 2500 properties, resiliance, recruitment, jigsaw puzzles, pain points, books and much more.
Steph Walker has worked in Agency since 2003 working for her family Estate Agency, Countrywide, Abode, Purplebricks in the UK and the US, and is now one of the Founders of the Agency UK. Steph and I discuss what it takes to be resilient, listing tips, consistency, collaboration, disc profiling, success leaving clues, planning, lead generation and being a mentor for Agents Together.
Kon Stathopoulos is my latest guest on Morning Learnings. Kon was the Head of Sales at Mcgrath before becoming Principal Owner 1 year ago where the business has grown 6X in that time and has been nominated for 6 awards at the McGrath Estate Agents Annual Awards. In this episode Kon and I discuss getting uncomfortable, overcoming fear, handling pressure, what's your survival plan, having a mental board of directors, being a top performer, fees, creating opportunity tips, completion tips, lessons from John Mcgrath, creating raving fans vision and books to read.
Troy Malcolm and I discuss fees, creating opportunities, handling objections, marketing, videos, negotiating, being a top performer and playing a game you can win and much more.
Professor Damian Hughes, leading organisational psychologist and Co-Host with sports broadcaster Jake Humphrey on the exceptional High Performance Podcast is my guest. Damian works with leading sports organisations and teams to create a high performing culture. Damian and I discuss what high performance means, the Dunning-Kruger effect, power of language, growth mindset, non negotiable behaviours, success leaves clues, mentors and much more.
Lisa, James and I discuss their learnings from AREC 2021. We discuss what it takes to be a super Agent, social media, call to actions, change and being comfortable getting uncomfortable.
Kevin is currently the Founding Partner and MD of Hunters and MP for MP Thirsk & Malton. In this episode Kevin and I discuss his journey from working in the markets to having a Franchise business with over 200 branches. Kevin and I discuss legacy, culture, lead generation, begin with the end in mind, knowing your market, systemising your business, technology, stamp duty, Housing Ministers and how success leaves clues.
Andy is the Co-Owner and Founder of Andrew & Co and also a Co-Owner of an established Real Estate Brokerage on Florida’s Gulf Coast. In this episode Andy and I discuss his learnings from the States and the UK, what Andy learned from having Tom Ferry as a coach, getting comfortable getting uncomfortable and opening new offices.
Mark Hunter is "The Sales Hunter." He works with companies and individuals to help them sell more effectively. In this episode Mark and I discuss prospecting, creating relationships, what the top 1% top performers qualities are, investment in your services, how to get referrals and much more.
Samantha McLean is the Managing Editor of Elite Agent in Australia and hosts an exceptional podcast The Elevate Podcast. In this episode Samantha and I discuss moving in lockdown, the qualities of Elite performers, stay in touch policies, building relationships and much more.
Reagan Is the Director Of Operations, Lettings and Management at Paramount Properties. In this episode Reagan and I discuss systems and processes, people, recruitment, onboarding training, change, language and Reagan's journey from Trainee Neg to Director of Operations.
Vanessa Warwick is a full time landlord and co-founder of propertytribes.com, one of the UK’s busiest landlord and property investor communities. The mission of Property Tribes is to educate landlords and help them make wise investment choices, and to support them throughout the entire landlord lifecycle, the longest part of that being tenant and property management. Vanessa and I discuss how to to build content on trending topics, what Landlords are looking for in their letting agents, converting let only to managed, profile of a Landlord, use of video, useful Tech for Agents and much more.
Dorian became MD of Belvoir in 2010 and then, when the company floated in 2012, stepped into the CEO role, which he stepped away from briefly in 2014 before returning. He originally joined Belvoir from Countrywide in 2005, initially as a Business Development Manager before being promoted to head up its sales operation. His other high profile job within the industry has been a five-year stint as a director of The Property Ombudsman. in this episode Dorian and I discuss his journey, self-development, recruitment, what it takes to be a good Manager, consistency, business growth and goal setting.
Lee is one of Australia and New Zealand’s most in-demand real estate sales trainers, leadership coaches and keynote speakers. As founder, CEO and Creative Director of Australia’s largest real estate training and systems development company Real Estate Academy and founder and CEO of Complete Data and Real Estate Hot Topics, Lee and his team continue to set the bar for training, continual improvement and systems development within the industry. In this episode Lee and I discuss his journey from plumbing to agency to trainer as well as lead generation, listing presentations, overcoming fee objections, the importance of words, digital marketing, invisible value, live mode and sell mode, multi media marketing, what it takes to be a top performer and much more.
Katie and I discuss Katie's journey into Estate Agency, opening a new agency in lockdown, prospecting, being the Agent for life, building relationships, lessons from American and Australian Agents, social media, being a top performer and much more.
Daniel and I discuss what lessons Australian Agents have learned from being in lockdown. We discuss prospecting, virtual appraisals, community and top performers.
Josh Phegan is the internationally renowned go-to speaker, trainer and coach for high-performance real estate agents and agencies.
Josh personally coaches some of the who's who in the real estate industry, both new, emerging and high-performance agents, with his number 1 sales agent writing $570m in sales, $10.2m in fees and 196 transactions per annum. Josh hosts industry-leading events such as the Real Estate BluePrint and List Sell Negotiate, is the producer behind the High-Performance podcast with Alexander Phillips.
Josh and I discuss energy management, customer excellence, lessons from AirBnB, learn it all culture, mindset, how to find Landlords, stay in touch policies and much more.
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Donald founded Go View London in 2010 with business partner Bryan Light. They grew the office from the two of us to a team of 20 by 2020 and it continues to grow and evolve as a business with two offices in Acton and Ealing, West London. The company has only grown organically with no outside funding or investment and has over 500 online reviews from past clients.
In August 2020, Collins Advisory & Brokerage was launched to assist buyers navigate the property market. The key aims of this business is to provide buyer representation and negotiate the best transaction value possible for clients. The added benefits for clients is the time saving and enhanced clarity around the move process.
Kate Faulkner is the founder of propertychecklists.co.uk, an independent market analyst and author. Kate and I discuss all things property.
Benjamin and I discuss working in a family agency, his learnings from his podcast guests, why he became an Agents Together Mentor and much more.
Michelle Gallagher of JDG Estate Agents was my guest on lunchtime learnings. Michelle and I discussed how Facebook, videos, blogs and eguides work really well. We also discussed virtual appraisals, the magic question and much more
Frank Webster, described as the "Godfather of Lettings" was my guest on lunchtime learnings and you can see why. Frank and I discussed standards in the property profession, culture, recruitment, tech and how he was able to grow their managed book to over 3000 properties.
I had the pleasure of Peter Lawrence from Lawrence Rand Estate Agents as my guest on Lunchtime Learnings. Peter shared his inspirational journey as well as discussing mindset, visualisation and the importance of Mentors in his life.
Vicky is the MD of Location Location. Vicky and I discuss what makes Location Location one of the best Estate Agencies in the UK.
David has presented 3,500 live seminars in 50 states and 12 countries. He has produced nearly 600 training videos that are now delivered online and through a mobile app. I had the pleasure of listening to David twice at the NAR conference in 2019 and he was exceptional. David and I discuss listing presentations, fees, stay in touch policy, handling and overcoming objections and much more.
James is one of the leading Real Estate trainers in Australia. James and I discussed listings, fees, prospecting, handling objections, sales skills, being committed to excellence and being the best version of yourself.
Heenay and I discuss going from an agent to a business owner, the lessons he took from being a professional cricketer, managing relationships, content marketing, finding new business and much more.
Rob and I discuss how Rob started out in the lettings industry and how he grow his agency over the past 30 years before being acquired. Rob shares his ideas on how to find new Landlords, acquisitions, innovation, systems and processes, efficiencies and what you need to he a high performer.
David and I discuss building relationships, adding value, income producing activities, social media, time management, qualities of top performers and much more.
Spencer and I discuss what you need to do to start and grow your letting business, how to squeeze the lemon, having a compelling story, questions to ask at a marketing consultation, ways to stand out and what you should be doing now to be ready for 2021.
Peter shares his 50 years of wisdom, knowledge and experience in Estate Agency. Peter and I discuss what it takes to be a high performer, structure, marginal gains, hot boxes, applicant management, helping people make better decisions, asking for the business and much more. A fascinating insightful hour.
James and I discuss prospecting, listing, selling, stay in touch policy, practice and what it takes to be a high performer in Estate Agency.
Nigel Risner and Neil Martin joined me for Round 2 of another lunchtime learning. We discussed successes, goals, consequences, motivation, time vs money, being the best version of you, better questioning, how to make someone feel special and much more.
Had the pleasure of listening to Chris on stage at Arec 18. Chris Helder is a business communication expert and master story teller whose presentations have radically transformed how thousands of people worldwide communicate with clients, customers, colleagues, staff and teams. He has been a professional speaker for 18 years and has done over 2,450 presentations around the world.
He is the bestselling author of three books “The Ultimate Book of Influence” which has been published in five languages, “Useful Belief”, which is one of the highest selling Australian business books of all time and "Cut The Noise" which is about achieving better results with greater focus. Chris and I discuss seeing opportunities everywhere, communication, the power of a smile, having processes, FORD technique, the Wizard of Oz and much more.
Sanela is a leadership coach who specialises in the work of Dr. Brené Brown. She met Brené in 2016 in Sydney and has been teaching courage and resilience building skills to leaders and parents alike. Sanela and I discuss being in an arena, make a difference, mindset, being brave and what I was like as Agent to deal with 10 years ago.
Kai started in the industry in 1998 fresh from finishing his A-levels as the Office Junior in a single office independent company in Taunton. This was followed by a large national firm who took over the previous company but it wasn’t long before a change was required and in 2001 joined Bradleys in the Taunton office.
After 18 months he become the Branch Manager, Kai then ran the office until 2014 when he became the Group Marketing Manager. In 2019 Kai joined the Board of Directors of Bradleys. Kai and I discuss this journey, building relationships, training, recruitment, marketing, social and digital strategy, presentation and much more.
Ian and I discuss his journey in Estate Agency starting as 19 year old, becoming co-branch manager at 21, Area Director, MD looking after 10 branches and then opening his own Agency with his partner Mike during lockdown in March 2020. We discuss his lessons in management, redundancy, empowering your team, culture, social media, videos, dress and much more.
Jeb Blount is the author of 12 books and the best book on prospecting "Fanatical prospecting."
Peter and I discuss his learnings from his first job, how Peter became an Estate Agent, his time at Foxtons, working with Jon Hunt and Marsh and Parsons. We discuss what it takes to be a top performer, culture, recruitment, high service, high fee, structure, discipline and his recommended book.
Daniel works with the best Agents in Australia. Daniel and I discuss what it takes to be a high performance agent, lead generation, overcoming fee objections, standards, communication, training, coaching, mentoring, accountability, consequences, resilience and his recommended books.
James, aged 25, came home from work one day and announced to his new bride, “I want to start my own agency, I think it could be really good, but we’ll have to eat beans and dry bread for a few years”. James and I discuss this, his company's vision "'to provide an outstanding bespoke service for each and every client' and much more.
One of my favourite books of 2020 has been Tiny Habits by BJ Fogg. My lunchtime learning guest was Mike Coulter. Mike is a qualified and all fired-up to champion Stanford University Professor BJ Fogg’s ground-breaking, game-changing, Behaviour Design Models and Methods. Mike and I discuss behaviours, motivation, ability, prompts, feeling good and everything big started small.
Asad, Charlie and I discuss their recent Land and New Homes collaboration, collaboration between Agents in general, implementation, recruitment, squeezing the lemon and much more.
Andrew and I discuss currently what is happening in the mortgage market, rates, products, mortgage holidays, furlough, first time buyers, buy to let investors, second homes, holiday lets, surveyors, house price growth and educating your buyers as to what documentation is needed.
Having worked in the UK as an Agent with Barnard Marcus, KFH, Chestertons and a Director and Board Member of Winkworths, James then moved to Australia to work with Raine & Horne. James and I discuss the similarities and differences between the two countries, vendor paid advertising, lessons from lockdown, how to add value, tech and much more.
Michael and I discuss the four core values of Nock Deighton, loyalty, integrity, accountability and service. We also discuss systems and processes, asking the right questions, culture, 5 year plans, lead generation and marketing and Agent Response.
Nigel has worked with 100's of companies and more than 2 million people and is an award winning Speaker and author of 5 books. Neil is a motivational business and leadership speaker, coach / mentor, content creator and funnel strategist. They co-host a fantastic podcast "The best year starts here" and have recorded to date 102 exceptional episodes. Nigel, Neil and I discuss implementation, accountability, being smarter, who do I need to become, what how stands for and the best speakers they have come across.
Iain mentors a number of the UK top Estate and Lettings Agents and shares what it takes to be an exceptional agency.
Claire and I discuss what it's like working in a family business, culture, community, staying local, apprentices, leadership, recruitment and much more.
Professor Damian Hughes is an international speaker and bestselling author who combines his practical and academic background within sport, organisational development and change psychology, to help organisations and teams to create a high performing culture.
He is the author of eight best-selling business books, including Liquid Thinking, Liquid Leadership, How to Change Absolutely Anything, How to Think Like Sir Alex Ferguson and The Five STEPS to a Winning Mindset. He also co-hosts the High Performance Podcast with Jake Humphrey, featuring in-depth discussions with elite performers about the behaviours, beliefs and decision making behind sustained excellence.
Kevin Scrupps of Pygott & Crone was kind enough to be my latest guest on lunchtime learnings. Kevin and I discuss culture, embracing change, recruitment, marketing, exceeding customer expectations, mentoring, learnings from America, life time value of a customer, business opportunities and benefits and much more.
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Lunchtime Learnings from Facebook Live event can be found here: https://www.facebook.com/sjbconsultancy/
Gayle and I discuss the similarities between sport and business, tennis, powerlifting, adapting to change, doing the simple things well, mindset, belief, performance, working on your strengths and much more.
Michael has been an Estate Agent for 40 years. Michael and I discuss how he became an Estate Agent, referrals, reviews, community, creating a winning culture, communication, customer experience and much more.