Digital Transformation for Industrial Machine Builders: Recent Episodes
PTC
Industrial machine builders looking to build a successful digital transformation strategy can find a valuable resource in the new Digital Transformation for Industrial Machine Builders podcast series. Listen in to all four episodes, where you’ll learn key insights from conversations between subject matter experts.
Overcome Field Service Management Challenge
It´s no mean feat to elevate your field service game, especially when revenue, profit and stakeholder ownership is at stake. Today, we will dive deep into the world of field service excellence, machine wellness, and customer value. We´ll explore transformative mindsets, practical strategies, and real-life examples that empower field service professionals in our ever-evolving marketplace.
Delve deeper into the Smart Connected Tire Platform program
What do bicycles, motorcycles, tractors, agricultural machinery, cars, trucks, and airplanes all have in common? Among other things, the tire continues to be the only component that contacts the ground. And while tires only move things from point A to B, they also play a critical role in many areas. Did you ever consider how smart these tires could and really should be considering the critical role they play in safety and fuel efficiency? Today, we speak with two experts in the field - Kamakshya Prusti and Abhinav Deep Saxena from Bosch Software and Digital Solutions who will explain why we must make ourselves familiar with the huge potential there is for the tire of the future that is on our doorstep.
Discover more on IoT Security and it´s importance
How do we go back and uplift our security environments that are already operational and with products that are already out in the market. There is an opportunity to use existing integration with PTC´s ThingWorx as an example, but that can be expanded to taking into account the initial product design all the way through to servicing products in the field. The digital and physical world is a closed loop and that's pretty powerful! Today, we welcome Harald Fiedler, Director, Integrated Product Quality and Cybersecurity at FujiFilm Sonosite to tell us about their journey and how they raised the security bar.
AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – James Penney, Chief Technology Officer at Device Authority to share his experience and give us an overview where AI and Machine Learning stand today.
Delve into Zero Trust
Field service organizations are constantly monitoring and paying attention to devices in the field so more and more we are seeing security as a core feature within our product as opposed to it being a necessary evil. At PTC, we are invested in security so today we are speaking with our partner, Tyler Gannon, Vice President, Product Marketing and Strategic Alliances at Device Authority to discuss the whole area of security and how they view security in terms of their customers.
Read the the most common barriers to digital transformation
During LiveWorx we asked a number of attendees to describe the barriers field service organization face when scaling their digital transformation projects. We were concerned with issues like security, aging workforce and more. Hear the perspectives from Chris Wolff when she sits with Anthony Moffa and more importantly how our LiveWorx attendees answered.
Check out The Future of Field Service Trends
As the market continues to evolve field service organizations must continue to invest in more advanced solutions capable of acting with greater autonomy to improve productivity. In this episode, we speak with leading expert Kate Leggett from Forrester on what to expect in 2024 on service innovation and market direction. In addition, Kate will explore why companies need better access to more data from field assets that can be readily shared with other enterprise systems and explore more utilization of Artificial Intelligence and machine learning technologies to predict future issues and resolve remotely while improving the customer experience.
During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12
to 24 months with their digital transformation projects. Listen to Chris Wolff and Anthony Moffa discuss this topic, specifically about how to drive service value and what our LiveWorx attendees answered.
Read Anthony's perspective on the The Value of Digital Transformation for Field Service: http://ptc.co/Vz8z50QjTGz
Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn.
Take a look at our supporting service topics: http://ptc.co/4yCj50POqae
The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those companies leveraging AI capabilities that are emerging to reap the rewards of more intelligent solutions especially around predicting issues, understanding patterns, and more. Join top field service researcher John Ragsdale as he discusses this topic of progressive technology in service.
Take a look at our supporting service topics: http://ptc.co/b1Xm50POnIr
Discover More about the Importance of Sustainable Maintenance
Field Service organizations have been contributing to sustainability efforts long before sustainability was cool. Remot asset monitoring is not a new concept for Field Service organizations, as it allows them to avoid a truck roll by resolving issues remotely and effectively monitoring assets. This approach can help reduce costs and improve the first-time fix rate, ultimately extending asset lifetimes. What is new is the view on how teams on the ground make better decisions to improve service and support greater sustainability efforts. In this episode Aly Pinder; Research Vice President, WW Aftermarket Services Strategies, IDC, speaks with Chris Wolff on his thoughts around sustainability, how it supports the field service world and drives value to the customer.
Discover more about how IMA builds new value for themselves and their customers using IIoT
IMA GROUP is a leading player in IoT in packaging industry. Using PTC’s Service Optimization Solutions, they are presenting a major paradigm shift in the IoT customer journey and business model. Instead of selling standalone applications, they sell high-value-added services, where a service can be a state-of-the-art predictive maintenance algorithm or a real-time monitoring service.
Discover More on How to Grow your Service Business with PTC´s Service Optimization Solution
According to McKinsey & Company after the analysis of 30 industries, the
average EBIT margin for industrialaftermarket services was 25% compared to 10% for
new equipment sold. Here at PTC, we are committed to service and driving
value to the customers service strategy. Today, Howard Heppelmann, Divisional
Vice President of PTC ́s IoT Business, shares his perspectives on the service
market and PTC ́s commitment to the aftermarket business.
Are These Seven Tips to Improve Service with the IoT Enough? What’s Missing?
The time for field service transformation is now. Current economic conditions make service profitability and asset longevity more important than ever. Leaders can expand on early efforts, apply lessons learned from initial projects, and drive repeatable value that they can grow over time. Those that have not started, on the other hand, likely face competitive threats from more mature organizations. We speak with Jim Brown President of Tech-Clarity who has researched the service market to hear his perspectives on field service transformation and current developments.
Improve effectiveness of the field service organization as well as improving field service profitability with digital transformation and IoT for field service.
Read The Service Council Perspective on Remote Service Becoming the Standard
With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center. Listen to John Carroll, CEO Service Council speak to how he sees the current stage of field service and what are the predictions for the future of field service and what should field service organizations look out for. The best field service management supports the overall improved effectiveness of the field service organization.
Service Your Products Better with a Connected Strategy
Original equipment manufacturers like Karl Storz are looking to systems that provide their customers with the most current connected medical devices software updates that increase uptime, medical device regulatory compliance, and connected medical devices cybersecurity. But those systems must also provide a fast time to value for the ORs that use them. Listen to how Karl Storz address these points and how they keep equipment safe and current in a constant effort for improving patient and health system outcomes.
Discover more on how IoT for Service drives better business results
Condition based maintenance plus (CBM+) is a US Department of Defense initiative to improve the readiness of a diverse set of military assets—from air frames to ships. The Naval Sea Systems Command (NAVSEA) has said that when CBM+ is executed properly, it ensures: the right maintenance is performed at the right time, for the right cost, with improved operational availability. There are a lot of learnings the industrial sector can apply that the military and defense have already demonstrated. Improve operational efficiency, operational process improvement, and improve operational costs with a condition based maintenance system .
Discover more on how IoT for Service drives better business results
It is no longer a question as to whether companies should connect their products. The question is now how fast they can get to desired value. Today we are going to talk about how to think about implementation and how to get the faster time to value and reducing total cost of ownership. It is no longer why? or whether? or if? It´s how to start and speed to value? In a connected service strategy, the best smart connected products will ensure improved efficiency, faster time to value and lower cost of ownership.
Discover more on how IoT for Service drives better business results
Working with an integration partner is not a cost adder. The right ecosystem shortens your project's time-to-value and can pull the associated ROI into the right range. That's only true if you're not working with the right partner with the right experience and in an organized, effective fashion. Reducing total cost of ownership and time to value by getting the right advice from the right team.
Find out more about Sani-Matic and Cloud Security
Sani-Matic provides equipment that’s critical to manufacturers in the food & beverage, and bio-pharm industries. It assures that systems are ready from batch-to-batch or are cleared for new product runs—without cross contamination or sanitation issues that impact throughput, cost and final product quality. Learn how the connected data streams from the SanitrendTM System drives customer value and aftermarket revenue for the company and therefore providing true digital transformation in their manufacturing industry.
Read Lora´s Blog: Service Your Products Better with a Connected Strategy
You made the business case for a smart connected products strategy, to transform field service or to support a new, digital business initiative. Delivering the necessary performance requires a short “time to value”, particularly in an environment of rising interest rates. That means that industrial IOT technology implementations must be as simple and quick and that the ongoing “total cost of ownership” is as low as possible—both necessary to ensure hitting the required program ROI.
Learn how aftermarket business teams create smart connected product strategies and are achieving those goals today, all the while, growing margins and making the best use of resources.
Review the Service Council Report: Remote Service Becoming the Standard
Manufacturers are leaning more heavily on digital tools to deliver service experiences, including digital communications channels and remote service capabilities to reduce costs, increase productivity and heighten customer satisfaction. New research from The Service Council profiles the impact of digital transformation progress in manufacturing and particularly among service teams, along with the challenges and rewards service leaders are seeing. This episode featuring John Carroll, CEO and Founder of the Service Council and Chis Wolff, VP of Strategic Partnerships, will cover new data documenting current trends in dispatch cost and technology implementation, along with timely analysis of customer and company expectations for remote service management.
Are You Ready to Capture Value from Predictive Service Today? Take the Quiz and Find Out!
The organizations that are successful with implementing AI at scale, or those that are able to stack use cases and take advantage of compounding returns put a strong emphasis on quality data. This is not the exclusive domain of data scientists and AI engineers, but a responsibility that everyone must share in. Chris Joynt, AI & Analytics Translator joins us again to give his perspective.
Learn How Bell and Howell Transforms the Business of Service
Bell & Howell uses data to support remote service calls and trouble shoot before sending technicians out to customers. This practice dramatically boosts the effectiveness and efficiency of service calls, as measured by FTFR. In this episode, Chris MacDonald speaks with Haroon Abbu, Vice President, Digital, Data, and Analytics about how Bell & Howell use data to support remote service calls and trouble shoot before sending technicians out to customers.
Read the RTInsights editorial into Integrated Predictive Analytics: Enabling the Transition to Proactive Maintenance and New Business Models.
The value generated by Service and Quality insights obtained from connected operations is not limited to billion-dollar companies. Smaller manufacturing organizations can also achieve positive ROIs through connected assets, visualization, and analytics. In this episode, Chris MacDonald speaks with Yuri Hovanski, Associate Professor, Department of Manufacturing Engineering at BYU and Nathan Hoyt, Internet of Things Software Developer, Bell & Howell about their research and how faculty and students at Bringham Young University are leveraging IoT data and platform technology to demonstrate how small manufacturers can identify, execute, and implement solutions including analytics to anticipate problems before they occur.
Read the supporting report: Improve Service with Remote Condition Monitoring
How to think differently about the economic value of data and investing in appreciable data assets. In this episode, Chris MacDonald speaks with Danny Jackson, Digital Transformation Director and Brian Allred, Global Director, Data Analytics and Digital Technologies at Autoliv about their digital transformation journey and how they've evaluated the strategic value of data.
Sysmex Leverages the Internet of Medical Things (IoMT) to disrupt the blood testing market – Check out how!
Executing on a smart connected products strategy in the medical device space requires vision, planning and operational discipline. In this episode, Andy Hay, President & CEO of Sysmex America discusses their path to digital transformation and how they kept a focus on driving health outcomes.
As a follow up to the podcast, read the IDC report Remote Service Without Losing Customer Engagement and the Human Experience to learn how to enhance service outcomes through remote service.
Service organizations are delivering resolution and quality experiences both in-person and remotely. How can service teams make certain that customers’ perception of service value stays high without the regular, physical presence of a technician onsite? In this episode Aly Pinder; Program Director, Service Innovation and Connected Products, IDC, speaks with Chris Wolff on how shifting service to a more remote model provides significant value around revenue growth, cost reduction and sustainability--and to customers, as well.
Explore a transformation roadmap approach organizations are advised to follow to bring AI to life.
Service leaders traditionally have focused on managing service efficiently, including parts management, dispatching technicians etc. This has created a good deal of useful historical data, but much data about how machines are being used is not captured. Furthermore, the questions a technician needs answers to once they get to a customer site are inherently different. Service events offer an opportunity to completely transform customer relationships and better capture expert knowledge for a smart long-term AI strategy. Chris Joynt, AI & Analytics Translator gives his perspective to Chris MacDonald.
Discover ways to leverage connectivity and predictive analytics to proactively service products in the field!
Howden has wisely managed the launch, scale, and improvement of its Uptime platform by responding to feedback and iterating on functionality to aid decision-makers.
Today, Chris sits with Billy Milligan, Solutions Development Lead at Howden to discuss the smart approach Howden applies to incorporate more sophisticated analytics by prototyping and listening to users.
Learn how to leverage your connected data and simultaneously apply three key methods of prediction to your service strategy
Implementing a successful smart connected product strategy has its own challenges and pitfalls. The good news, navigating those challenges with a well thought out strategy will be the key to success.
Today, Chris MacDonald, head of AI & Analytics speaks with Anthony Moffa, Senior Director of smart connected products at PTC to discuss how to successfully navigate these hurdles at the beginning or during a transformation process and how to use lessons learned to improve performance and outcomes.
Read the Service Council´s Research Insight on the Journey to Predictive Service
Predictive maintenance and service strategies are often cited as the reasons for implementing an IoT strategy, and industrial manufacturers are committing to using data and progressing to predictive strategies and analytic methodologies. However, execution has delivered mixed results with patchwork approaches in play.
John Carroll, CEO & Founder of the Service council speaks with Chris MacDonald about the state of market execution and adoption, whether predictive programs are meeting expectations, and how a proactive analytics journey can get back on track.
Digital transformation and application of IoT and advanced analytics technology are no longer something to be delivered in the future. They are well established in industry, delivering value to a large number of enterprises of varying sizes and in multiple industries.
Chris MacDonald, Head of AI and Analytics and Joe Biron, General Manager, Strategic Missions Products at Microsoft discuss the adoption of connected products strategies, the use that connected products data stream and underlying data strategies that enable delivering business value.
How Harpak-ULMA drove a successful digital transformation, what CEO Kevin Roach learned along the way, and how they built their OEE, training, and outcomes-focused service modules.
In the second episode of the Digital Transformation for Industrial Machine Builders podcast series, subject matter experts discuss the common concerns shared by industrial machine builders. How should they think about such a broad topic as digital transformation? And how can they move from these lofty considerations to a specific, actionable plan?
The first episode of the Digital Transformation for Industrial Machine Builders podcast series explores top considerations for a go-to-market plan to optimize success.
The fourth and final episode of the Digital Transformation for Industrial Machine Builders podcast series discusses a value-based approach to changing your go-to-market strategy for successful digital transformation.
In episode three of the Digital Transformation for Industrial Machine Builders podcast series, you’ll get the key insights you need to start building a go-to-market plan for your digital transformation strategy.