Leading for Business Excellence: Recent Episodes
PMI - Process Management International
PMI’s podcast, Leading for Business Excellence brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Curiosity separates good leaders from great ones. Are you asking the questions to truly understand how work gets done across your organisation?
Sue Thexton, Group Leader at Harris Computer is a seasoned business leader with decades of experience guiding teams and organisations across the UK, Europe, and beyond.
Sharing her insights on the power of curiosity in leadership, Sue explains how asking the right questions, observing processes, and learning from every situation can uncover opportunities for growth and improvement. She offers the practical advice you need to engage your teams, understand your customers, and approach challenges with an open mind.
Curiosity is a tool. Discover how you can use it to better understand your teams, your customers, and the opportunities that will take your leadership further.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.The Goals to Results Conference is back!
17th March 2026. Get your ticket here.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how standardising work across 42 admin teams unlocked not only financial savings but also happier teams, reduced stress, and faster patient outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and culture.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
What happens when Continuous Improvement is led from the frontline, not just the boardroom?
In this episode, Alex Donaldson and Ben McCready, Process Improvement Managers from Scottish and Southern Electricity Networks (SSEN) share how their BQF award-winning ‘Perform’ programme is equipping managers to lead change in one of the world’s fastest growing electricity networks companies.
You’ll hear how Perform helps teams build habits around daily huddles, structured problem-solving, and critical behaviours like accountability and empowerment, bringing to life a culture of ownership and Continuous Improvement. Alex and Ben open up about the early resistance they faced, the tools that helped shift mindsets, and the operational gains that followed, from faster response times to increased productivity and staff engagement.
If you’re looking to embed improvement across diverse, distributed teams - especially in high-pressure, high-change environments - this episode will give you practical, people-focused lessons that deliver lasting results.
Listen now to discover how behavioural change became the foundation for operational excellence at SSEN.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how his teams use improvement huddle boards to build skills, share learning, and boost coaching confidence - proving that with structure and respect for time, 15 minutes can be enough to make real progress.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Anu Kalia shares how Continuous Improvement has become part of the fabric at Tesco. From onboarding new colleagues to embedding CI in transitions and day-to-day operations, he explains how a culture of improvement is built from the start, and sustained through visible impact.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/culture-by-design-how-tesco-made-ci-everyones-business/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, experienced board director Helen Mahy shares practical advice on what non-executive directors focus on to understand an organisation’s health. From financial control to executive quality and early signals that a growing business needs a board, Helen offers candid guidance for aspiring and seasoned non-execs alike.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Tony Tielen, former Group Director of Operational Excellence at Smiths Group plc, shares how data-driven decisions, talent incubation, and inclusive behaviours are helping shape a more balanced future.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-leadership-blueprint-for-a-continuous-improvement-culture/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
What does it take to embed improvement into the fabric of a global organisation?
Anu Kalia, Global Process Excellence Lead at Tesco, shares how a long-term commitment to Continuous Improvement is delivering impact at scale, earning them the 2025 BQF Award for Excellence in CI Culture (Service).
From onboarding and talent attraction to leadership behaviours and daily huddles, Anu explains how Tesco’s CI culture has evolved over seven years, and why it’s far more than a series of projects.
You’ll hear how the team has generated over 15,000 ideas, the strategic shifts that kept momentum high, and how performance boards, process mining, and AI are shaping the next chapter. Anu also shares his ambition to build Tesco’s best-in-class in-house consultancy, and the role of senior leaders in making improvement a non-negotiable.
Whether you're starting your CI leadership journey or scaling across a complex organisation, this episode offers real-world insights on sustaining improvement culture in every corner of the business.
Listen now to hear how everyday excellence is being brought to life at Tesco.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, PMI’s Rich Seddon challenges traditional thinking on productivity, arguing that old models no longer serve today’s societies. From economic systems to resource scarcity, he explores the critical role of improvement in creating value with fewer inputs.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, experienced board director Helen Mahy shares a candid take on what’s really changing in boardrooms, from true diversity of thought to the powerful role of the chair. Plus, why being the “best fit” isn’t always best for business.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Jason Hill, founder of Hill Helicopters, shares why product innovation should start with a deep understanding of customer need, not just a good idea. Hear how decades of listening, refining, and real-world insight fuelled his 30-year journey to reimagine private aviation.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Are you ready to navigate the changing landscape of transformation where AI is more than a buzzword?
Hayley Glasby-Ringham, Associate Partner at KPMG, shares practical insights from the frontline of large-scale change. Hayley explains how AI is reshaping the way organisations approach transformation, and why technology alone won’t deliver success.
This episode focuses on the human factors that often get overlooked: leadership behaviours, building trust, and creating conditions where change lasts beyond the initial hype. Hayley highlights the role of leadership in sustaining momentum, common pitfalls that derail progress, and the importance of clear communication and alignment in complex environments.
Whether you’re leading digital change, embedding new ways of working, or striving to keep improvement alive, this conversation offers grounded, practical wisdom from a leader who understands the balance between technology and people.
Listen now to sharpen your transformation approach and lead change that lasts.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Steve Vaid, CEO of Money Advice Trust, shares insights from his first 90 days in leadership. From meeting every employee to fostering a culture of problem-solving, Steve discusses how listening, data, and empowering teams are driving improvement within the organisation.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, PMI’s Managing Partners challenge us to think beyond quick wins, explaining why true sustainability relies on systems thinking, thoughtful design, and equipping people with the skills to evaluate impact.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this episode, former Global Head of Process Experience at Tesco, Laura McLaren shares why successful change is about understanding people as much as it is about managing projects. From Oyster cards to neuroscience, she explores what it really takes to embed lasting change that people actually adopt.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Featuring Richard Best
Director of Improvement, University Hospitals Plymouth NHS Trust & Deputy Director of Quality Improvement for Specialised Commissioning, NHS England
What’s getting in the way of real, lasting improvement in your organisation? Is it time? Buy-in? Or just too much variation in how your teams are led?
From streamlining thousands of admin processes to embedding Leader Standard Work into the everyday, Richard reveals how sustainable routines like daily check-ins and meaningful one-to-ones can make a big impact. Not overnight, but over time.
He speaks candidly about leading through dips in enthusiasm, and why simplicity, structure, and visibility are often the most undervalued tools in a leader’s kit. This is grounded, honest insight from someone who’s spent years working alongside teams, unpicking complexity, and helping improvement take root.
If you’re trying to build momentum, create alignment in leadership, or embed lasting improvement, you won’t want to miss this. Listen now and discover how better routines lead to better results.
Related content:
- White paper: Lead Change - A Guide to Shaping Organisational Culture
- Podcast: Psychology Essentials that Leaders Need to Know
- On Demand Webinar: Leading Leaders – How to Engage Your Organisation in Change
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this episode, Neurodiversity Trainer and Consultant Rosie Brighty shares practical advice on how standardised processes can be made more inclusive for neurodivergent team members. From visual cues to logical file structures, Rosie highlights the balance between necessary structure and flexible thinking, showing how inclusive process design doesn’t mean compromising on performance.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the art of designing processes that evolve with a business. From manufacturing every component in-house to managing data and workflows, Jason shares how his team builds systems that are both structured and adaptable.
Every start-up feels broken at times, but how do you create processes that grow with you rather than hold you back? Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, PMI's Susannah Clarke, Kate Smith and Rich Seddon explore the risks of digital transformation without a clear purpose. Are businesses falling into the trap of letting technology drive the process, rather than the other way around? And how can organisations ensure digitisation truly adds value?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Is your transformation strategy energising your people, or exhausting them?
Transformation expert and BQF Non-Executive Director Laila Iftikhar-Ali shares practical insights for leaders looking to drive meaningful change without leaving their teams behind.
Drawing on years of cross-sector experience, Laila explores how to build psychological safety, unlock individual motivation, and create the conditions where change sticks long after the spotlight moves on. She shares real-world examples of identifying internal influencers, navigating change fatigue, and leveraging technology whilst prioritising human intelligence.
Whether you're balancing the pressures of daily delivery with the need for innovation, or integrating tech without losing touch, you’ll want to hear this. Listen now to discover how purpose, empowerment, and culture are the real drivers of transformation success.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Helen Mahy, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG, shares why modern boards must go beyond the boardroom. How do great leaders balance strategic oversight with on-the-ground understanding?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/what-makes-an-effective-non-executive-director-steering-ftse-companies/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Jamie Bowen, Head of ESG and Improvement at Chevron Group, shares insights into overcoming challenges when scaling business improvement across a growing organisation. How do you sustain Continuous Improvement and share knowledge as your company evolves?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the critical role of leadership in driving innovation and business growth. What does it take to keep your team on track while scaling your business?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, and PMI’s Susannah Clarke as they discuss the benefits of gamification. How can you bring your improvement initiatives to life in a way that engages and excites your team?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
Join Jamie Bowen, Head of ESG and Improvement at Chevron Group and PMI’s Susannah Clarke as they discuss the importance of empowering others to make decisions and take ownership. What steps can you take today to foster a culture of growth where your team feels confident in making decisions?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, Emma Howard Boyd CBE, speaks with PMI’s Susannah Clarke about the impact of gender diversity on organisational performance. How does gender diversity enhance decision-making and innovation within your organisation?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Steve Vaid, CEO of Money Advice Trust, and PMI’s Susannah Clarke as they explore the power of small, iterative improvements. How can testing on a small scale drive big impact, both for customers and teams?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this thought-provoking minisode, PMI’s Susannah Clarke and Karen Leftley discuss a crucial yet often overlooked element of professional growth: the power of a strong, supportive network. How are you investing in your network today?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join PMI’s Susannah Clarke in conversation with Ali Bolton about how apprenticeships have evolved beyond traditional school-leaver programmes to support professionals at all stages of their careers. Ali shares insights on securing organisational buy-in, maximising apprenticeship funding, and how improvement apprenticeships empower individuals to drive meaningful change in their roles.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-a-leadership-journey-fuelled-by-curiosity/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.
In this minisode, join Laura McLaren, Global Head of Process Excellence at Tesco, as she shares why diversity is a key strength in her global teams. Laura discusses the value of in-country leads, the power of human connections, and how fostering an inclusive and engaging team culture leads to stronger relationships and better business outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Join PMI’s Susannah Clarke in the studio with Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, as he challenges the conventional view of ESG practices as mere compliance and data reporting, advocating for its potential to create business value.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/integrating-esg-and-business-improvement/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Are you truly leading your teams or just keeping things moving? Rethink how you lead, improve, and align your teams for success with our latest episode of Leading for Business Excellence.
Ron Darnell, Senior Quality Manager at Siemens Energy Wind Power, invites us into his leadership journey, sharing the highs and the missteps that have shaped his approach to Operational Excellence. With a wealth of stories from his military background and years in the wind energy sector, Ron reveals the lessons learned from building a culture of improvement, tackling hidden factories, and leading change.
These are insightful lessons from a seasoned leader, so listen now and start transforming your leadership impact today.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
This minisode features Steve Vaid as he reflects on his journey of leading a cultural transformation from the charity sector to financial services. Discover how a relentless focus on the customer, from Net Promoter Scores to vulnerability analysis, not only lifted scores and retention rates but also built a team ready to thrive through crises, from a Royal Commission inquiry to Covid-19.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
This episode features Paul Hayward from CooperVision as he shares how listening and engaging with team members at all levels has fostered a culture of curiosity to drive meaningful process improvement across his organisation.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we revisit our interview with Tom Greenwood, Group CEO at Helios Towers, as he discusses how the company is driving local community impact through education, digital inclusion, and initiatives to promote female representation in engineering.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-unlocking-the-secrets-of-business-excellence-with-tom-greenwood-group-ceo-at-helios-towers/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we revisit an early interview with David Callaghan, former Senior Vice President of Oracle EMEA and President of the British Quality Foundation until 2019. David shares how businesses can use their unique skills to make a lasting impact in their local communities, from mentoring in schools to helping the elderly embrace technology.
What could your company do to support its local community?
Listen to the full conversation here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-3-harnessing-people-and-process-excellence-as-a-leader-with-david-callaghan/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares why effective change management and stakeholder engagement are key to driving sustained improvements. He highlights how leadership, alongside Lean Six Sigma methodologies, empowers teams to make lasting impact and ensures that process improvements are embedded into daily business practices.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-leadership-blueprint-for-a-continuous-improvement-culture/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
To celebrate 40 years of PMI transforming goals into results, this episode of Leading for Business Excellence focuses on the key challenges our leadership team see: maximising inputs, fuelling growth and balancing value.
Host Susannah Clarke is joined by Rich Seddon, Kate Smith, and Rebecca Seddon to have a frank and open discussion about the challenges organisations face, how they can redefine their path, learn, build, and achieve their full potential.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares how balancing structure with flexibility can make your processes more inclusive, and more effective.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Tony Tielen, Group Excellence Director at BQF award winning Smiths Group PLC shares how fostering a safe, inclusive environment is essential to driving quality and empowering teams to embrace Continuous Improvement as an energising and impactful way of working.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-leadership-blueprint-for-a-continuous-improvement-culture/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Paul Hayward from CooperVision shares insights on workplace challenges and how a hands-on Lean training program empowered leaders to guide their teams in quality-driven, data-informed decision-making, creating a more efficient and engaged work environment.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, BQF President Karen Leftley shares her observations on how organisations are navigating the journey to quality excellence. She explains why there’s no one-size-fits-all approach and underscores the power of embracing each organisation’s unique path to success.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explores the evolving role of quality professionals from reactive quality management to proactive enablement.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Our guest Paul Hayward at CooperVision, joined us shortly after having led his team to success at the BQF UK Excellence Awards, where they took home the prestigious Excellence in Continuous Improvement Culture award. Join us as he shares details of their three-year journey, emphasising the importance of team engagement, employee empowerment, and management support
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/continuous-improvement-culture-an-award-winning-journey/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we are joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda discusses how combining Lean Six Sigma and Agile methodologies with automation and AI is transforming project management, delivering cutting edge improvements at a remarkable speed.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-6-the-power-of-a-learning-culture-with-linda-linteau/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Balancing support with effective challenge; creating an inclusive environment where all board members feel seen; enabling the diversity of the thinking the business needs to lead with agility. Which would you prioritise as a Non-Executive Director (NED)?
Join us for an enlightening conversation with Helen Mahy CBE, Chair of the NextEnergy Solar Fund and Non-Executive Director at SSE plc and Gowling WLG. Helen shares her candid perspective on what it takes to succeed in the ever-evolving boardroom, highlighting the adaptive qualities that effective leaders must possess. She discusses the power of diversity, the dynamic relationship between boards and executive teams, and the growing emphasis on sustainability and safety—essential elements in today’s fast-paced business environment.
Drawing on her extensive experience, Helen also offers insights into board recruitment, revealing what it takes to find leaders who excel in navigating complex challenges with intellectual, emotional, and cultural intelligence. Whether you're aiming for a non-executive role or seeking to enhance your leadership skills, this episode is full of practical advice and strategies that will equip you to lead with agility and impact.
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Rosie Brighty, Neurodiversity Trainer and Consultant at Divergent Consulting, as she shares a personal challenge from her journey with dyslexia and dyspraxia. Her story underscores the vital role leaders play in fostering awareness, understanding, and providing accommodations that empower individuals with these conditions to thrive both personally and professionally.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/
PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
Save the Date. 17th March 2026.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Vince Desmond, CEO of the Chartered Quality Institute as he explains the leadership challenges faced in not-for-profit organisation, emphasising the crucial role of a supportive community and the power of a clear purpose in mobilizing volunteers, drawing parallels to commercial sectors in the process.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/
Join PMI’s Rich Seddon and special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:
- The essential foundations and benefits of Agility
- Where to start
- How to engage stakeholders
Have you ever paused to consider how well you're truly listening?
In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence.
A customer-centric focus, prioritising improvement and impact has been a consistent theme throughout Steve’s career, evident through the experiences he recounts from his work at The Guide Dogs for the Blind Association and AMP, one of Australia's leading banks. An advocate of sharing learning, Steve's visits to organisations renowned for their excellence in process improvement—and the subsequent integration of best practices—have inspired his teams, helped navigate challenges, and driven change.
Optimistic about the future of Money Advice Trust and its impact on those it serves, Steve’s insights reveal just how much positive change is possible when you make listening to your customers and thinking innovatively a top priority.
Join PMI’s Rich Seddon and special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:
- The essential foundations and benefits of Agility
- Where to start
- How to engage stakeholders
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights into how Toyota Motor Europe maintains excellence through its commitment to fundamental principles, emphasising a process-driven approach that prioritises safety, quality, and Continuous Improvement.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-operational-excellence-insights-with-marvin-cooke-of-toyota-motor-europe/
Join PMI’s Rich Seddon and special guest Sohrab Salimi, founder of Agile Academy, for a discussion of the key factors that will make your Agile programme a success, covering:
- The essential foundations and benefits of Agility
- Where to start
- How to engage stakeholders
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Professor Sally Mackey of The Royal Central School of Speech and Drama as she encourages the reimagining of traditional office spaces to enhance creativity and productivity as a way of combatting challenges that some organisations may face when adjusting to a hybrid working model.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/transforming-spaces-with-professor-sally-mackey-of-the-royal-central-school-of-speech-and-drama/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Join us as Ali Bolton of the Wye Valley NHS Trust underscores the value of small-scale testing and introduces the empowering concept of "fabulous failure" as a pivotal learning opportunity.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-a-leadership-journey-fuelled-by-curiosity/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Are you guilty of viewing sustainability as just a compliance exercise? Have you considered what integrating ESG (Environmental, Social, and Governance) initiatives with your business improvement practices will do for the future of your improvement activity?
It’s the game-changer that will transform your business and create lasting value, as Jamie Bowen, the visionary Head of ESG and Improvement at Chevron Group, proves.
Tune in to hear his compelling career journey as he discusses his passion for upskilling, the vital importance of steadfast leadership, and why he relentlessly drives for a culture of continuous improvement.
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Join us as BQF President Karen Leftley discusses the importance of empowering team members to tackle issues within their sphere of influence, and how this frees senior managers to concentrate on strategic imperatives.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/set-the-direction-and-do-brilliant-things-with-karen-leftley-bqf-president/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Join us as Marvin Cooke, Executive Vice President of Manufacturing at Toyota Motor Europe, shares what excellence looks like in his operations, emphasising the importance of visiting the workplace and engaging directly with employees to gain a true understanding.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-operational-excellence-insights-with-marvin-cooke-of-toyota-motor-europe/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, and job satisfaction.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/nurturing-leadership-excellence-with-tanya-aitken-chief-product-and-marketing-officer-at-cmi/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities?
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce.
Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD.
Listen in as we uncover how inclusive environments can ignite unparalleled problem-solving and innovation within your organisation through neurodiverse perspectives. Rosie dives into creating sensory-safe workplaces and nurturing open communication, essential pillars in truly supporting neurodivergent individuals.
Her story—from engineering and teaching to founding her own business—will inspire you to harness the remarkable strengths of neurodivergent employees. Don't miss this opportunity to transform your workplace into a hub of creativity, empathy, and boundless potential.
Goals to Results Conference
Join us for a day of expert speakers, interactive workshops, case studies and networking opportunities. Turn your goals into tangible results with the help of industry experts and thought leaders. On 25.09.24, we’ll take over The Slate at The University of Warwick, a state-of-the-art venue perfect for fostering creativity, conversation and collaboration. Secure your place at pmi.co.uk/g2r.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective communication.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/transforming-spaces-with-professor-sally-mackey-of-the-royal-central-school-of-speech-and-drama/
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better results and improved productivity.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/nurturing-leadership-excellence-with-tanya-aitken-chief-product-and-marketing-officer-at-cmi/
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession. He highlights the importance of trusting your intuition and building a strong network of people both internally and externally.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/end-to-end-quality-as-a-competitive-advantage-with-vince-desmond-ceo-of-the-chartered-quality-institute/
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
How can you turn everyday challenges into opportunities for team growth and innovation?
In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations.
Hear why a human-centred approach with a hands-on, step-by-step method for problem-solving and skill-building is crucial. With insights on leveraging diverse global teams and incorporating a bit of fun, she shares key points from her extensive experience in delivering significant workplace transformation.
With her vibrant perspective on leadership and change, this episode is guaranteed to inspire and energise you to rethink your approach to overcoming challenges at work.
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/
More from PMI:
- Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Katie Evans, Chief Marketing Officer at Burger King UK, shares examples of brands that have successfully adapted to changing consumer behaviours and expectations.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-focused-performance-improvement-with-katie-evans-cmo-burger-king/
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity.
From the perspective of sharing experience and mentorship opportunities, Emma reflects on the importance of visibility and adaptable work policies to support long-term career growth.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/
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Visualise a vehicle rolling off the production line every 58 seconds. Each one driven by an organisation at the peak of operational excellence. Are you ready to join these world-renowned leaders in process mastery?
In the latest episode of PMI's Leading for Business Excellence podcast, we’re in conversation with the Executive Vice President of Manufacturing at Toyota Motor Europe, Marvin Cooke.
From his beginnings as an apprentice to his current role overseeing Toyota's entire European manufacturing operations, Marvin shares his journey through the twists and turns of the global pandemic and supply chain crises that have tested systems like never before, revealing the high-performance engine behind Toyota's sustained success.
Join the conversation as we explore the road to excellence, with leadership insights into translating philosophy into practical action, the importance of ‘going to see’, and the power of putting people first.
Process mastery is within your grasp. Transform your Operations, starting today.
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks through the “banana behaviours” that you can incorporate into your life today to improve your own mental health.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we dive into the power of data analysis in problem-solving as Linda Linteau, Head of Global Continuous Improvement for SGRE Service, shares her experience of the book 'Understanding Variation' by Donald Wheeler.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-6-the-power-of-a-learning-culture-with-linda-linteau/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about how we can engage with the next generation in the digital workplace.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner-at-bt-digital-solutions/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture.
From a childhood dream to the reality of manufacturing and approving the use of revolutionary helicopters in over 70 international markets, witness this transformative journey of an inspirational leader and learn how an unwavering passion fuelled his entrepreneurial spirit.
“In a world where everything is changing all the time, clear direction is everything, and it's the job of the leadership within the company to set and maintain that direction.”
Whether you're a budding entrepreneur, an aviation aficionado, or a leader who appreciates the art of innovation, this episode is your ticket to gaining valuable insights into Leadership excellence.
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome.
Listen to the full episode here:https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-wilcox-at-wilcox-limousines/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-speak-up-leadership-impact-and-inclusivity-with-matt-lindley/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development.
Listen to the full episode here:https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-at-kimberly-clark/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
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Do you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture? Are you seeking to establish a robust Continuous Improvement methodology? Are you looking to foster a dynamic way of working?
We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-winning culture that embraces Continuous Improvement. It's very clear. A transformation of this scale begins with Leadership, a clear vision, and a purpose that guides every step.
Smiths Group PLC has meticulously identified its strengths and priorities, and this roadmap has been cascaded from the very top, fostering unity and collaboration across the organisation to turn its plans into actions. Group Excellence Director Tony Tielen shares how they've actively worked on improving gender balance, fostering innovation, leading inclusively, and truly embodying its core values.
Learn from their experience as Tony sheds light on the challenges and triumphs of their journey.
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-kennel-club/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of caring and engagement.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-7-leading-from-the-bid-room-to-the-board-room-with-bob-pragada/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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This isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement. Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in CI Culture award.
We begin at the start of their journey, as Paul talks candidly about the challenge of producing a staggering 12 million batches of one unit, in their made-to-order department every month. This put pressure on lead times, whilst needing to maintain quality and reliability, all in a highly regulated environment. Skip forward three years, and the initial targets have been exceeded 7-fold. Quick to credit the dedication and hard work of the entire team, Paul explains that from the boardroom to the shop floor, the mantra has been to “work smarter, not harder”.
It’s about empowering people to challenge the status quo and creating a culture where problem-solving at every level becomes an opportunity for progress and innovation. And their journey is far from over; with a “Trident Wall” to keep the fire for improvement burning bright, the culture of improvement at CooperVision is thriving. This is a powerful example for organisations everywhere, showing that with the right mindset and commitment, a culture of Continuous Improvement can lead to exceptional results.
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles.
In this clip, he talks about the role of robust debates and conflict – and how they can lead to better business outcomes.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-3-harnessing-people-and-process-excellence-as-a-leader-with-david-callaghan/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he explains that mental health awareness in the workplace matters, not only because it’s the right thing to do, but it’s also good for business.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Suraj Patel, Director of Lending Portfolio and Strategy Insight at Capital One, as he reflects on the influence of leaders around him.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
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It doesn't take a minute with the dynamic Ali Bolton to understand why people are motivated by her as a leader. Combining enthusiasm with a method in a way that is highly compelling, Ali shares a refreshing perspective on improvement within healthcare. It's all about small-scale testing, learning from what doesn't work, and using those lessons to innovate. We delve into the idea that failures aren't setbacks but stepping stones to better patient care and administrative processes.
Find out how your team, too, can thrive amidst the rigour of professional growth as our conversation progresses on to the evolution of Improvement Apprenticeships within the NHS. Ali’s optimism highlights their transformative potential, with plentiful success stories across both clinical and non-clinical teams.
This is a candid and inspiring account of a personal leadership journey that’s not to be missed, with a key message emphasising the importance of relationships, trust, and a combination of education and practical experience in effective leadership.
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares her strategy for communicating to both employees and customers, emphasising the importance of transparency and understanding.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-focused-performance-improvement-with-katie-evans-cmo-burger-king/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about the concept of a four-hour workday for knowledge workers and how it could be achieved.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner-at-bt-digital-solutions/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining, as he reflects on the power of regular staff meetings and how he cultivates team engagement.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep9-learning-to-be-excellent-from-mums-garage-to-a-michelin-favourite-with-daniel-crump-proprietor-of-the-greyhound-pub-dining/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key. So, let’s adopt a customer-focused mindset, remove unnecessary processes, and create the best possible experience for our customers.
Listen to the full episode here:https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we are joined by Mark Beazley, Chief Executive of The Kennel Club as he delves into the need for leaders to be approachable and open to feedback, creating a culture where team members feel comfortable challenging ideas.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-kennel-club/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about not making rushed decisions and the power of asking open questions.
Listen to the full episode here:https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-speak-up-leadership-impact-and-inclusivity-with-matt-lindley/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
Join us as Estelle Clark explains how it’s often the fresh perspective that spots the metaphorical ‘ugly wallpaper’.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-1-rising-to-business-challenges-with-estelle-clark/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, Bob Pragada talks about the new Office of Global Climate Response and ESG at Jacobs Engineering Group. This alignment with their core values and work across sectors like infrastructure, manufacturing, and security truly sets an example. It's not just about creating the office; it's about what this signifies for their 55,000 employees and their commitment to the environment.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-7-leading-from-the-bid-room-to-the-board-room-with-bob-pragada/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on customer-supplier dynamics.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-embodying-continuous-improvement-with-david-sheldon-head-of-ci-at-st-john-ambulance/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity.
In discussing how working with purpose can drive leaders to thrive, Emma emphasises their crucial role in steering organisations towards a more sustainable future.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-for-the-future-with-emma-howard-boyd-cbe/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we are joined by Jon Darbyshire, Co-Founder & CEO of SmartSuite, as he shares the formula for attracting talented individuals without needing a large budget.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-tech-entrepreneur-shares-his-secrets-for-business-excellence-with-jon-darbyshire-ceo-of-smartsuite/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. When it comes to small talk, Tim has learned that sometimes you must push yourself out of your comfort zone and now sees each new face as a chance to learn and grow.
Listen to the full episode here:https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-at-kimberly-clark/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles.
Gain valuable insights and respect for the sales profession as David highlights the key elements for success.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-3-harnessing-people-and-process-excellence-as-a-leader-with-david-callaghan/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks about strategies that can help significantly increase employee wellbeing.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-creating-a-mentally-healthy-workplace-with-jon-manning-founder-and-md-at-arthur-ellis/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Tom Greenwood, Group CEO at Helios Towers, as he talks about how they've built a culture of continuous improvement and the important steps to making successful changes permanent.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-unlocking-the-secrets-of-business-excellence-with-tom-greenwood-group-ceo-at-helios-towers/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as Jade shares her experience of running the company after their improvement programme and the impact on the team’s confidence from having a strong plan in place.
Listen to the full episode here:https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-wilcox-at-wilcox-limousines/
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
With an infectious enthusiasm for business excellence, Karen Leftley brings a wealth of knowledge and experience to the role of President of the British Quality Foundation.
Under her leadership, every aspect of the much-valued membership organisation has been revamped, including a complete reimagining of the annual BQF UK Excellence Awards, with this year’s sold out event taking place on 5th October.
“There’ll be a showcase for every winning team to talk through what they’ve done so that everybody can learn. And that’s what it’s all about. It’s about sharing learning and sharing the things that don’t work as much as the things that do.”
– Karen Leftley, BQF President on the BQF UK Excellence Awards
Join us for a fast-paced conversation covering all things change and transformation, including the importance of setting a clear direction, empowering people to experiment and learn, and showcasing brilliant achievements.
More from PMI:
- Learn, share, and thrive at PMI’s Goals to Results Conference on 25th September 2024.
As part of our 40th anniversary celebrations, join us for interactive roundtables, engaging workshops, inspiring guest speakers, thought leaders, and so much more. Register your interest to access early bird bookings. - Dive into our Knowledge Hub for more tools, videos, and infographics
- Join us for a PMI LIVE Webinar
- Follow us on LinkedIn
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.
In this minisode, we’re joined by Suraj Patel, Director of Operational Strategy at Capital One, as he highlights the importance of knowing what ‘good’ looks like and breaking down the overall mission into smaller, more manageable goals.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares how strong supply chain relationships enable her team to remain agile.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-2-driving-customer-focused-performance-improvement-with-katie-evans-cmo-burger-king/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about deep work, reimagining collaboration and synchronous communication.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-leading-the-future-of-work-with-dr-nicola-millard-principal-innovation-partner-at-bt-digital-solutions/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining. Daniel discusses the influence of Gordon Ramsay and the lessons in leadership he learned from working in top restaurants and on luxury yachts.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep9-learning-to-be-excellent-from-mums-garage-to-a-michelin-favourite-with-daniel-crump-proprietor-of-the-greyhound-pub-dining/
“Organisations with management and leadership development programs are 32% more productive” - Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute (CMI)Packed full of eye-opening statistics, this insightful conversation revolves around the benefits of capable managers and the importance of effective leadership.
Describing one of the many ways in which the CMI supports its global community of over 200,000 managers and leaders, Tanya shares its unique approach to building career confidence and nurturing ‘accidental managers’ into conscious and inclusive leaders.
Join us for more on this, plus many relatable anecdotes on important challenges and opportunities in leadership.
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Interested to learn more? Here are the resources that Tanya mentions:
- The Everyone Economy
- The Curse of the Accidental Manager
- Management Diagnostic Tool
- Become a Chartered Manager
As a bonus, Tanya has extended an offer to Leading for Business Excellence listeners for a one-month free membership with CMI! Listen now for details.
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Mark Beazley, Chief Executive of The Kennel Club, as he talks about the challenges of balancing the needs of funding customers and recipients in the charitable sector.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-the-red-threads-of-effective-leadership-with-mark-beazley-chief-executive-at-the-kennel-club/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Joanne Humble, Global Head of Business Improvement at Catalent Pharma Solutions. In this clip, she emphasises the need to quickly make course corrections and build relationships with decision-makers to facilitate the successful implementation of change.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-4-making-change-happen-with-global-head-of-business-process-improvement-joanne-humble/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power. Linda shares her own personal journey from the lightbulb moment of realising the importance of Six Sigma, through intense certification and determined application, to nurturing a successful organisation-wide improvement culture.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-6-the-power-of-a-learning-culture-with-linda-linteau/
As we navigate the changing landscape of work and the blurring of boundaries between home and office, it's more important than ever to find ways to create a sense of community and a reinvigorated attachment to place.
Uniquely qualified to offer wisdom on how to achieve this, Professor Sally Mackey of The Royal Central School of Speech and Drama shares an array of project examples where a sense of belonging has been created in unlikely environments.
In this fascinating exploration of leadership, Sally talks about the value of confidence, wisdom, the power of building upon the foundations and lessons of the past, plus the art of balancing agendas to bring your people on board with change and innovation.
Hear more from Sally in her TEDx talk - Keeping a Sense of Place in a Disrupted World: https://www.ted.com/talks/sally_mackey_keeping_a_sense_of_place_in_a_disrupted_world
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Claire Miles, Chief Executive Officer of Yell. Claire unpacks the company’s shift in focus through disruptive times, and how it affected strategic priorities.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-ep8-adapting-your-strategy-in-disruptive-times-with-claire-miles-ceo-of-yell/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. Tim touches on the benefits of a servant-based approach and the need for leaders to set the tone and remove barriers.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-invest-in-relationships-to-build-successful-teams-with-tim-schmeisser-at-kimberly-clark/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about empowering your team and overcoming out-of-date leadership models.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-5-speak-up-leadership-impact-and-inclusivity-with-matt-lindley/
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as she reflects on winning CQI’s prestigious Quality Organisation of the Year Award in 2022, after leading her team through a remarkable business transformation.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-the-quality-organisation-of-the-year-with-jade-wilcox-at-wilcox-limousines/
Packed with insights and reflections, Vince Desmond, CEO of the Chartered Quality Institute, shares his take on the key issues facing the Quality and Improvement profession.
Listen in as we discuss the importance of purpose, and how rising customer expectations are driving the need for us all to step up our game. We also dive into AI and digital technologies, with Vince highlighting both the challenges and opportunities they present.
And if you're looking for even more inspiration, we end on the CQI's prestigious International Quality Awards, as Vince shares the emerging trends across entries to the annual awards, which recognise and promote excellence in quality around the world.
Find out more about the CQI’s International Quality Awards at: https://www.quality.org/IQA23
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Highlighting the best insights, tips, and strategies for achieving excellence in leadership, tune in for valuable nuggets of wisdom that you can apply to your own journey.
In our first minisode, Estelle shares her incredible experience of receiving five-star customer service that left her feeling like a VIP. This experience is a shining example of how organisations can truly listen to the voice of the customer and offer something unique to drive customer delight.
Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcast-episode-1-rising-to-business-challenges-with-estelle-clark/
Get ready to be inspired as Jon Manning shares his personal journey and how it led him to create Arthur Ellis Mental Health Support, a charity that is changing the game in mental health management.
He sheds light on the devastating impact of poor mental health in the workplace and provides actionable steps that individuals and organisations can take to support those who are struggling. This episode is a must-listen for leaders who want to create and support a mentally healthy workplace for the benefit of their team, their organisation, and themselves.
“You need to be in a good place in order to lead. If you're not in a good place and you're leading people, those people are going to be misled."
– Jon Manning, Founder & CEO of Arthur Ellis Mental Health Support
Why not start incorporating "bananas" into your life today and see how it can improve your own mental health?
In our most revealing episode to date, join us as Tom Greenwood, Group CEO at Helios Towers, talks about how Business Excellence is driving their growth in the telecommunications infrastructure industry in Africa and the Middle East. He shares his advice on the three areas of focus that make a great leader, why we must keep learning, and crucially, how Lean Six Sigma is supporting them with their four must-win battles of Business Excellence.
It's always inspiring to hear from industry leaders about their strategies and successes. Check out the full interview now, and gain valuable insights on how you, too, can excel in Business Excellence.
To a nation of dog lovers, The Kennel Club is a familiar name. They are proud to be the UK’s largest organisation devoted to dog health, welfare and training, and host of Crufts, the world’s greatest dog show and celebration of man’s best friend.
So naturally, we were thrilled when Mark Beazley, Chief Executive of The Kennel Club, joined us to talk about his work and explore some of the red threads that have run through his development as a leader.
His style is one of openness and complete candour, so listen now to hear what it is to be an authentic leader, how to make more effective decisions using data, and the importance of making mistakes.
More resources that you may be interested in:
- Stakeholder Engagement to Power Improvement: On Demand Webinar
- 5 Uncommon Attributes of Effective Strategic Leaders Blog
- Data Collection Techniques: On Demand Webinar
- Moving Forward Together, Jade Wilcox at Wilcox Limousines Video
Do you suffer from proximity bias? Are you a time vampire? And if we are now ‘zedonks’, how do we plan for working in a hybrid environment? In this insightful episode of Leading for Business Excellence, Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, talks about leading the future of work.
Spending most of her time collaborating with a variety of experts to imagine and research the possibilities of innovative technology, Nicola shares with us her thoughts and findings on today’s hot topics, including the four-day working week, establishing a presence in a virtual world, and the psychology of innovation.
Listen now to hear what that could mean for you, and the future of your work.
Speaking shortly after attending COP27, it was clear that Emma Howard Boyd's early experience of living on a boat motivated her to combine her career with paying attention to our natural world.
So much so, she was awarded a CBE by Her Majesty the Queen in 2021 for service to the environment, and she continues to influence the field of climate change and sustainability through her various portfolio roles today.
She is a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. Join us now to hear from a truly dedicated expert on how leadership thinking can create a sense of purpose, innovation, and community to build a better future for us all.
One of the UK's most experienced change agents with a career in improvement spanning over 40 years, David Sheldon shares his impressive leadership journey.
From early, instinctive and intuitive problem-solving, to establishing one of the UK's first public sector dedicated improvement functions, and later applying his skills in times of greatest need at the healthcare provider St John Ambulance during the COVID-19 pandemic - we see his real-life hands-on application of the Plan, Do, Study, Act (PDSA) cycle of improvement at the core of all he does.
Davids's insight in understanding the customer, the need for pragmatism, and the importance of stakeholder engagement are not to be missed - his story is a great one from which we can all learn. Enjoy!
When Jade became MD of Wilcox Limousines in June 2020, the system worked, but she could see that to remain a market leader, the organisation needed to adapt, and quickly.
By launching an improvement programme which touched every area of the business, Jade led her team through a remarkable business transformation, which culminated in achieving international recognition through the CQI’s prestigious Quality Organisation of the Year Award.
Listen now to hear how Jade inspired her team to work in new ways, with new found confidence.
"Don’t worry about the solution", Tim Schmeisser, VP of Commercial Transformation tells us, "that will come later. First, we must talk about the problem". Or should that be ‘the opportunity'?
Through his technology-based career with companies including Unilever and Kimberly-Clark, Tim has mastered the art of simplifying complex problems to gain a real understanding of what’s not working. Only then can his team explore what they’re trying to accomplish, and aim for an effective solution that turns a problem into an opportunity.
Listen now for his practical advice on developing a motivated and inspired team with the common goal of delivering value for the organisation and its customers, and how what might first be regarded as failure can make you a better leader.
Serial entrepreneur, investor, and CEO of SmartSuite, Jon Darbyshire, specialises in looking at old problems from new perspectives, and bringing fresh thinking to help tackle some of the real-world challenges that many organisations face.
With a career spanning the world of big consulting, high-growth tech start-ups, and the charitable sector, Jon shares his first-hand experience of performance excellence and the lessons he’s learned along the way. It’s fascinating to hear how his mastery of process, combined with a keen sense of both priority and direction has contributed to his success.
Listen now as we explore how teams can be mobilised and scaled at pace, and how to break new ground while ensuring quality of delivery is maintained, as well as finding new and exciting ways to delight customers.
Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence.
Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation.
Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.
Success in hospitality requires much more than great food alone. Teamwork, flow, individual roles, and clear process ownership are each critical to delivering an outstanding customer experience.
In the latest edition of our Leading for Business Excellence Podcast, we talk to award-winning restaurateur Daniel Crump of the Greyhound Pub and Dining, as he shares his journey from setting up a restaurant in his mother’s garage at the age of 14, to working with renowned chef Gordon Ramsay, and eventually opening his own business.
Listen now to hear Dan’s story, including how he is leading the way with the Greyhound Hospitality Programme, introducing young people to the hospitality industry and promoting his passion for a culture of process excellence.
In this episode, we’re joined by Claire Miles, Chief Executive Officer of Yell, the organisation that provides innovative digital marketing solutions to help UK businesses thrive.
Claire joined Yell 2.5 years ago with the remit to establish a turnaround strategy. She talks candidly about her approach to this, including her assessment of the organisation and the steps that she went through to understand what the priorities were. Just six months later, the pandemic hit and the organisation faced the challenge of adapting the strategy to adjust to the new environment.
It’s interesting to hear how the impact of the pandemic levelled the hierarchy, and how new communication rhythms enabled Claire to more closely integrate with her teams.
Listen now to hear our great conversation about measuring the end-to-end customer journey and how to deliver the very best experience for them.
Our latest guest is Bob Pragada, the President and Chief Operating Officer for Jacobs Engineering Group. Jacobs is a Fortune 500 company, with 55,000 people in 29 different countries who work across a wide range of areas including intelligence, water, infrastructure, health, renewables, and many more.
Interviewing Bob was a truly inspiring experience. He demonstrates a great sense of caring about the company he works for and their clients, by providing the very best service. Bob’s take on leadership goes well beyond the typical day-to-day management approaches. It’s fascinating to hear him talk about so many different subjects including, for example, diversity, inclusion and mental health.
After listening to Bob, we hope that you will feel as inspired as we were, to do something different to create meaningful change and better workplaces.
In this months episode, we’re joined by Linda Linteau, Head of Global Continuous Improvement for SGRE Service, the global market leader in offshore wind power.
Linda is an improvement expert with a fascinating career, having applied her skills and knowledge to enable social and technical integration, to develop effective systems of change.
Today, she shares with us her insights on the application of business excellence in a variety of organisations, who has been her biggest influence, and how she’d like to release her inner diva.
In this episode, we’re joined by Matt Lindley, a commercial airline and former RAF trained fighter pilot, who also flew the royal family for ten years. He’s completely invested in inclusive leadership, and these days is a sought after human performance specialist, keynote, and TEDx speaker.
Matt talks about the shift change in leadership behaviour in the aviation industry; the human performance factors that are in play and human limitations under pressure, and what we, as business leaders, can learn from this.
Listen out for his thoughts on how leaders can develop trust, enable people to speak up, learn, and improve. He speaks with passion about what systems and processes are needed to make this happen - not just occasionally, but always.
In this month’s episode, we’re joined by Joanne Humble, Global Head of Business Improvement at Catalent Pharma Solutions.
Joanne is an expert in change, having worked in the pharma industry in a range of improvement and transformation roles.
She shares her practical experience of making change happen, engaging people in the process of change and developing sustainable programmes. Listen out for her insights and advice on the importance of the role of leadership in providing the mandate for improvement, and the need for a systemic approach.
In this episode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles.
David describes his career in I.T. as a happy accident, but it’s quite clear that he’s thrived in the world of technology and enjoyed being part of the industry's evolution over the last 4 decades. He talks with passion about the role of a leader, the need to listen, learn and improve.
Listen out for David’s thoughts on the importance of creating teams who will challenge you as a leader and also of developing connections between business and the local community, and how the benefits really are two-way.
Burger King (UK)'s Chief Marketing Officer, Katie Evans, talks about her experience of driving customer-focused Performance Improvement.
Listen out for her take on putting the customer front and centre, working in partnership with the supply chain to achieve better results and engaging stakeholders in transformative change.
Learn how agile processes have enabled Katie to lead a team successfully and consistently without stifling creativity.
Hear Estelle’s fascinating stories, from how an untimely bout of chicken pox at university set her on a path to the quality career she has excelled in and the range of challenges she has applied business excellence tools and methodology to. Listen out for her example of what good quality looks like – it’s an absolute gem!