Mayo Clinic Key In To Quality: Recent Episodes
Mayo Clinic
A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Dr. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the biggest challenges in healthcare quality. Tune in to learn more about #MayoKeyintoquality
Adverse drug reactions (ADRs) can occur even when medications are prescribed and administered correctly, yet reporting has historically varied across Mayo Clinic campuses, limiting opportunities to identify enterprise-wide trends and improve patient safety. In this episode of Key in to Quality, a multidisciplinary team representing pharmacy, nursing, patient safety, quality, analytics and regional stakeholders shares how they developed a standardized, enterprise-wide approach to ADR reporting and evaluation.
After reviewing existing safety processes, FDA MedWatch standards and frontline feedback, the team created a five-level ADR severity scale focused on patient outcomes rather than medication errors. The scale was integrated into Mayo Clinic's electronic patient safety reporting system and paired with enterprise dashboards that enable standardized reporting, trend analysis and organizational learning.
Since implementation, the framework has improved reporting consistency, strengthened FDA reporting and enhanced the ability to identify system-level safety opportunities. Validation showed users applied the scale with more than 85% agreement compared with expert review, demonstrating how standardized reporting, multidisciplinary collaboration and enterprise data can transform individual adverse drug reactions into actionable insights that improve medication safety across the organization.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode of Key in to Quality explores how a multidisciplinary team at Mayo Clinic Arizona reduced catheter-associated urinary tract infections (CAUTI) by approximately 50% during the COVID-19 pandemic. Despite increased patient acuity, greater catheter use, and the operational challenges of the pandemic, the team achieved lasting improvements through collaboration, frontline engagement, and continuous learning.
Rather than relying on a single intervention, the team brought together infection prevention, nursing, quality, leadership, and performance improvement experts to identify contributing factors, test solutions, and use data to guide decisions. A culture of psychological safety and a no-blame approach encouraged open communication and problem-solving, while unit-based CAUTI champions helped drive local improvements and share successful practices.
The effort not only reduced infection rates beyond external benchmarks but also strengthened teamwork, increased frontline engagement, and created sustainable infrastructure for ongoing improvement. The team's experience reinforces that successful quality improvement depends on both technical methods and human factors, with trust, adaptability, and collaboration serving as the foundation for lasting change.
Gina Hull, M.S.N., R.N., CIC, LinkedIn
Eric Siebeneck, M.S., LinkedIn
Christine “Chris” Aliory
Brigid Kiley, M.S., R.N., C.C.R.N., S.P.E.C.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode of Key in to Quality highlights how a Mayo Clinic inpatient care team transformed its approach to workplace violence and behavioral safety through a structured, multidisciplinary response model. As verbal threats, physical aggression and behavioral escalations increased — particularly following the COVID-19 pandemic — the team recognized that the challenge was not a lack of compassion, but a lack of visibility, coordination and consistency in responding to risk.
To address these concerns, the team implemented twice-weekly multidisciplinary safety huddles, daily shift discussions focused on behavioral risk, behavior safety plans, visual communication tools and expanded use of Behavioral Emergency Response Teams (BERT). By bringing together nursing, security, leadership, behavioral health, human resources and legal partners, they created a shared framework for early identification, proactive planning and coordinated intervention.
The initiative drove a significant cultural shift, empowering staff to move beyond the belief that unsafe behavior was simply “part of the job.” Results included a 64% increase in documented behavior safety plans, a 32% increase in reporting to security and an 80% reduction in employee injury reports related to aggression. The episode demonstrates how routine communication, shared accountability and psychological safety can create safer environments for both staff and patients.
Hosted by Dr. Timothy Morgenthaler and Sheri Nemec.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest Social Links/Handles (LinkedIn): www.linkedin.com/in/allyse-hutchinson
patientsafety #keyintoquality #qualityimprovement #safetyculture #patientexperience
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this episode of Key in to Quality, the team explores how hyperbaric oxygen therapy (HBOT) delivers care in a highly specialized environment where oxygen is the treatment, and how safety is highlighted in this environment. Because HBOT combines elevated oxygen levels and pressure, risks such as fire hazards and equipment failures require rigorous safety systems, disciplined processes and constant vigilance.
The discussion highlights how safety extends beyond policies and compliance. Daily huddles, pretreatment safety timeouts, ongoing training and clear team communication help create consistency and situational awareness. The episode also examines the concept of “drift” — the gradual departure from standard practices that can occur over time, even among experienced teams — and the importance of accreditation, leadership oversight and learning from near misses to prevent it.
A central theme is psychological safety. Team members must feel empowered to speak up, ask questions and identify risks without fear of blame. Through real-world examples and practical insights, the episode demonstrates that safe care is built through people, processes and culture working together every day. The lessons from hyperbaric medicine offer valuable guidance for improving quality and patient safety across healthcare.
Guest Name(s): Andrew Melnyczenko, Director of Hyperbaric Tech and Safety, Mayo Clinic, LinkedIn
Hosted by Timothy Morgenthaler, M.D., and Sheri Nemec.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this episode of Key in to Quality, Dr. Andrew Bowman, Dr. Nelly Tan, Jacob Varner, and Dyan DeYoung discuss how a multidisciplinary Radiology Patient Experience team across Mayo Clinic sites created a scalable approach to listening to patients and improving care. Recognizing that radiology lacked a consistent way to measure patient experience, the team launched a simple post-visit feedback system that began in MRI and expanded across modalities.
The guests describe how reviewing feedback, responding quickly to concerns, and sharing positive comments with frontline staff strengthened morale, improved workflows and reinforced a culture of ownership around patient experience. They also explore how collaboration among clinical, operational, analytics and experience teams — and the use of automation and AI tools — helped the program grow sustainably without adding unnecessary burden.
The episode highlights a central lesson for healthcare teams everywhere: patient experience is shaped by many small touchpoints, and meaningful improvement happens when teams learn from feedback together.
Hosted by Timothy Morgenthaler, M.D., and Sheri Nemec.
Guest Social Links/Handles (LinkedIn): Dr Tan Nelly Tan | LinkedIn & Dyan Dyan DeYoung | LinkedIn
keyintoquality #qualityimprovement #patientexperience
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this episode of Key In to Quality, Jodi Miller discusses Mayo Clinic’s Concierge Financial Navigation program. Designed to support people receiving complex, high-cost care, the program connects patients with trusted financial advocates who explain insurance coverage, resolve billing issues, address denials, and secure copay, grant, and premium assistance.
What began as a pilot for hematology and oncology patients has grown into a multidisciplinary program supporting thousands of patients across specialties, including transplant, gastroenterology, rheumatology, and dermatology. The program partners closely with providers, nurses, social work, and patient account services to identify patients at risk and intervene proactively.
Learn how to addressing financial concerns is an essential part of patient-centered care—and how helping patients navigate the cost of care can improve experience, trust, and healing.
Guest: Jodi Miller, Mayo Clinic Jodi Miller, M.H.A | LinkedIn
Here are some helpful financial support resources that physicians and care teams can share directly with patients:
Fundfinder.org Fund Finder | PAN Foundation
RXAssist.org RxAssist - Patient Assistance Programs
Mayoclinic.org (tile-grant programs) Copay and Grant Assistance Program - Mayo Clinic
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode of Key in to Quality explores Mayo Clinic’s Hospital at Home program, an innovative model delivering 24/7 acute-level care in patients’ homes. Wendelyn Bosch, M.D., and Laila Hakam, M.D., discuss how digital tools, remote monitoring, and coordinated multidisciplinary teams make this possible at scale.
Originally developed to address hospital capacity challenges, the program expanded rapidly during COVID-19 with support from a CMS waiver. Today, it demonstrates strong safety outcomes and patient experience scores that exceed traditional hospital settings.
The model relies on a complex network of virtual care teams, paramedics, pharmacy, diagnostics, and logistics to ensure seamless, high-quality care. Clinicians also gain valuable insights by treating patients in their home environments, improving understanding of social and behavioral factors.
Hosted by Timothy Morgenthaler, M.D., and Sheri Nemec.
Guests: Wendelyn Bosch, MD and Laila Hakam, MD
Laila Hakam | LinkedIn
mayoclinic #mayokeyintoquality #patient safety #healthcare
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode of Key in to Quality explores psychological safety in residency training, and why it’s foundational to patient safety, team performance, and joy at work. Experts from Mayo Clinic Arizona describe how Culture of Safety Survey results and root cause analyses surfaced a recurring risk: residents hesitated to ask questions or escalate concerns in real time, often due to hierarchy and fear of judgment.
The team partnered with the Resident Leadership Academy to deliver focused education to physician leaders. The sessions emphasized practical, real-world behaviors, being present, inviting questions, and designing spaces that make speaking up easier. These tools deliver a clear message for any organization: psychological safety is a cornerstone of high-reliability care.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Mayo Clinic Guests:
Dr. Shari Ochoa Shari Ochoa | LinkedIn, Daniel Cotto Daniel Cotto | LinkedIn, Johanna Heredia Johanna Heredia | LinkedIn
patientsafety #keyintoquality #qualityimprovement #safetyculture #mayoclinic
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode of Mayo Clinic Key in to Quality focuses on a core insight from patient experience research. Patients judge care through two lenses: warmth and competence. Host Tim Morgenthaler and cohost Sheri Nemec speak with Chris Malone, author and founder of Fidelum Health, and Mayo Clinic’s Laurie Wilshusen about how trust forms and why small, human cues can create outsized impact.
The discussion shares concrete examples of clues patients notice: respectful use of time, eye contact, tone of voice, clear explanations, reliable follow-up. The episode even tackles how to avoid “performative” warmth and instead remove barriers that prevent clinicians’ genuine care from showing. Finally, they explore how AI and digital tools should enhance, not replace, authentic connection.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Co-Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Chris Malone (32) Chris Malone | LinkedIn Laurie Wilshusen (32) Laurie Wilshusen | LinkedIn\
MayoClinic #Mayokeyintoquality #patientexperience #qualityimprovement
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode examines a hospital-wide hypoglycemia management protocol at Mayo Clinic. Recognizing the serious impact of inpatient hypoglycemia, a multidisciplinary team launched a prevention-focused protocol inspired by 2020 ADA guidelines.
Their initial strategy was to intervene at glucose levels below 90 mg/dL to prevent low blood sugar before it occurred. However, real-world data revealed unintended consequences. Many patients between 70–90 mg/dL were not at true risk for hypoglycemia, resulting in overtreatment, unnecessary IV dextrose and glucagon use, increased costs, and strain during a national dextrose shortage.
Hear how the team navigated these challenges, highlighting key quality improvement lessons.
Hosts: Timothy Morgenthaler, MD and Sheri Nemec, MS, CPXP
Guests:
Sneha Mohan MD, Associate Consultant, Endocrinology, Diabetes and Metabolism
Marny Carlson, M.S., R.N., NPD-BC, Nursing Education Specialist
patientsafety #keyintoquality #qualityimprovement #safetyculture #mayoclinic
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
What turns a routine visit into a meaningful patient relationship? In this episode of Key in to Quality, Erica Tung, M.D., and Eric Nelson, manager of patient experience at Mayo Clinic Health System, explore how provider communication shapes the lived experience of patients.
Drawing on insights from clinicians who have achieved sustained excellence in patient experience, they discuss why communication is actually a clinical tool. Patients arrive with hope, fear, and two unspoken questions: Do you care about me? Why should I trust you? The way providers listen, respond, and validate concerns answers those questions.
Ultimately, this discussion reinforces that small, intentional behaviors elevate patient experience, strengthen trust, and improve outcomes.
Hosted by Timothy Morgenthaler, M.D., and Sheri Nemec.
Guests: Erika Tung, M.D., Consultant, Community Internal Medicine, Mayo Clinic and Eric Nelson, Manager, Patient Experience
Eric Nelson | LinkedIn
leadership #keyintoquality #patientexperience #mayoclinic
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
This episode of Key in to Quality asks a simple but profound question: what if the way we talk with patients could transform their care and our own experience as clinicians?
Clear, empathic communication builds trust, improves diagnostic accuracy, and tightens adherence and relationships. Mayo Clinic’s Communication in Health Care program treats communication as a core clinical competency, not an optional “soft skill.” Faculty from multiple specialties lead retreat-style courses for new providers that blend facilitated conversations, skills practice, and real-time feedback. Listeners will hear how the program supports clinician well-being, reinforces professionalism, and helps sustain a culture where being heard, understood, and respected is central to care.
Guests:
Cory Ingram, MD, MS,FAAHPM | LinkedIn
Susan Romanski, M.D.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Post-pandemic shifts to virtual, abbreviated onboarding have left many new staff feeling isolated, less confident, and more likely to burn out.
In this episode of Key in to Quality, listeners get a peek into what’s working at Mayo Clinic in Arizona. A nursing team developed an enculturation toolkit designed to intentionally root new nurses in Mayo Clinic’s mission, values, and cultural heritage. The toolkit organizes existing institutional resources into leader-ready activities aligned with evidence-based principles of engagement, meaning, connection, and reflective practice. It supports diverse learning needs and reinforces culture for both new and seasoned staff.
Pilot results showed sustained engagement, stronger understanding of mission and values, and observable behavioral improvements that enrich teamwork and patient experience. The approach is now being explored for broader implementation and potential licensing.
Guests: Crystal Grys | LinkedIn Melania Flores | LinkedIn
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Healthcare safety often focuses on what went wrong, but what about the moments when harm is stopped before it ever reaches the patient?
In this Key in to Quality episode, host Tim Morgenthaler, M.D., and co-host Sheri Nemec talk with Shari Ochoa, M.D., Ashley Stapp, and Beth Terrio from Mayo Clinic Arizona about the Good Catch “safety in action” program.
They describe how a grassroots idea launched during COVID-19 with simple email shout-outs has grown into a robust recognition program with scoring criteria, dashboards, campus boards, and even a traveling trophy. Along the way, they highlight psychological safety, the five safe behaviors, and the value of recognizing both self-reported and peer-nominated good catches.
Listeners will hear practical advice on starting small, building infrastructure, developing meaningful metrics, and shifting culture from “gotcha” to “good catch,” so staff feel safe speaking up.
mayokeyintoquality #patientsafety #keyintoquality #qualityimprovement #safetyculture
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Catheter-associated urinary tract infections remain one of the most common yet preventable hospital-acquired infections. In this Key in to Quality episode, host Dr. Tim Morgenthaler, M.D., and co-host Sheri Nemec ask a simple question with big implications: What if we treated every urinary catheter like a high-risk medication?
Guests Hari Korsapati, M.D., Regional Director for Hospital Quality and Chief of Staff at Mayo Clinic Health System in Mankato, M.S., and Alexandra “Alex” Bates, D.N.P., performance improvement advisor, focus on hospital-acquired infections, describing how their team moved CAUTI work from discussion to action.
They outline practical strategies that worked: nurse-driven escalation to the Medical Officer of the Day for second opinions, daily bedside review of Foley necessity on rounds, and an evidence-based urinary management order set aligned with APIC guidelines that favors intermittent catheterization whenever possible.
Listeners will walk away with concrete action steps to standardize practice, assist care teams, and make CAUTI reduction a shared, long-term success.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Falls don’t just happen at home or in the hospital. In busy ambulatory clinics, patients can stumble in waiting rooms, hallways, and exam rooms with serious consequences.
In this episode of Key In to Quality, vice chair of Quality Tim Morgenthaler, M.D., talks with Steven Kochan, D.N.P., R.N., chair of the Rochester Fall Injury Prevention Subcommittee for Ambulatory Practice, and Lloyd Speer, manager in Midwest Practice Administration and subcommittee co-chair.
The conversation highlights measurable reductions in falls and injuries, a strong reporting culture, and next steps that include using artificial intelligence and video monitoring to identify risk even earlier. Listeners will come away with practical advice on where to start, who to engage, and how small, intentional changes can make outpatient care safer for every patient, every day.
outpatientfalls #keyintoquality #patientfalls #outpatientsafety #fallprevention
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Can we prevent bathroom falls without losing privacy? Hospital bathrooms are among the riskiest places for inpatient falls...and also the most personal. In this episode of Key in to Quality, Mayo Clinic’s Dr. Allyson Palmer, Amberly Hess, and Cari Guttormson unpack a new initiative designed to prevent bathroom-related falls without sacrificing privacy or independence. The team walks through practical inclusion criteria, use of nurse judgment, and how electronic health record tools and artificial intelligence may eventually support real-time risk identification.
mayokeyintoquality
Hosted by Timothy Morgenthaler, M.D., and Sheri Nemec.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Allyson Palmer, M.D. | https://www.linkedin.com/in/allyson-palmer/
Amberly Hess
Cari Guttormson
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
What if every patient had a built-in safety partner? In this episode of Key in to Quality, Safe Patient Handling Coordinator Kelly Drilling explains merging fall prevention and handling into one safety mobility champion role. Frontline champion Marissa Cocker describes day-to-day impact on a neurosurgery floor, helping patients mobilize sooner and guiding colleagues on the right equipment.
The team uses the Bedside Mobility Assessment Tool to tailor safe movement plans, while quarterly champion events build skills with data, hands-on training, and practical communication tactics. Safe Mobility Champions show how early, supported mobility improves outcomes and how language, leadership, and the right tools make safety a shared practice.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Kelly Drilling
Marissa Cocker
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this episode of Key In to Quality, Dr. Laura Breeher and nurse administrator Paul Lorentz share how Mayo Clinic integrated safe patient handling and falls prevention into one multidisciplinary structure that serves patients and employees alike.
The conversation explores scaling for smaller hospitals, engaging non-nursing roles like transport staff, and designing future care environments (from flooring to lighting) to reduce risk. With patient acuity rising, the team emphasizes continuous improvement, new technology adoption, and celebrating wins (not just investigating injuries). Their advice: find passionate champions and build supportive infrastructure. This is an episode you don’t want to miss.
mayokeyintoquality @DrTimMorg #fallsprevention #safemobility
Guest Social: (28) Paul Lorentz, MS, MSN, BBA, RN, RD | LinkedIn
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Safety Huddles and Visual Management: A Creative Fusion for Healthcare Culture of Safety
How can healthcare teams strengthen communication and create a safer environment for patients and staff alike? In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec are joined by Dr. Charles (Chase) Sims, chair of the Rochester Quality Subcommittee at Mayo Clinic, to explore how tiered huddles and visual management boards are driving meaningful culture change.
Born from challenges revealed during the COVID-19 pandemic, these structured daily practices give staff a consistent, transparent way to voice safety concerns and see them addressed. Dr. Sims shares the evolution of Mayo Clinic’s approach, from early resistance to growing staff ownership, and the surprising fellowship that emerged from these morning gatherings. Listeners will hear lessons learned, implementation challenges, and practical advice for organizations ready to begin their own journey toward a stronger safety culture.
safetyhuddles #mayokeyintoquality
Hosted by Timothy Morgenthaler, M.D., and Sheri Nemec.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest: (31) Charles Sims | LinkedIn
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this second installment of Key In to Quality’s sepsis series, we turn the spotlight on Mayo Clinic Florida. Sepsis, which affects 1.7 million Americans each year, demands rapid recognition and treatment—yet delays remain common and deadly.
Devang Sanghavi, M.D. and Kristine Thompson, M.D. detail how their team tackled the challenge by combining artificial intelligence with human expertise. Their approach pairs highly sensitive AI “sepsis sniffers” with clinician validation to minimize false alarms while ensuring no patient slips through the cracks. Supported by a dynamic electronic checklist and real-time feedback, care teams can act quickly and confidently at the bedside.
Listeners will gain practical insights on building a strong multidisciplinary team, integrating technology without disrupting workflow, and sustaining momentum to deliver safer, more equitable sepsis care.
Guests: Devang Sanghavi, MD, MHA, FCCP | https://www.linkedin.com/in/devang-sanghavi-md-mha-fccp-6779415/
Kristine Thompson, M.D. | https://www.linkedin.com/in/kristine-thompson-2403a12b/
mayokeyintoquality @DrTimMorg #sepsiscare
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this episode of Key in to Quality, we hear from the leaders behind the CARES initiative (Champions Advancing Racial Equity in Sepsis), a national effort tackling long-standing disparities in sepsis care. Black and Latinx patients are more likely to experience delays in treatment and worse outcomes, including higher mortality. CARES is working to change that through coalition-based leadership and data-driven strategies aimed at improving equity in care.
Dr. Erika Linnander and Dr. Leslie Curry from Yale School of Public Health, along with Dr. Steven Simpson from the University of Kansas, Sepsis Alliance Chair, share how shifting organizational culture through focused leadership, inclusive coalitions, and smarter data integration can help move the needle. They highlight early wins, common barriers, and practical advice for systems ready to begin their own equity work.
If you’re focused on healthcare quality, patient safety, or equity, this is a thoughtful and insightful conversation worth a listen.
mayokeyintoquality @DrTimMorg #EndSepsis #SepsisAlliance #WorldSepsisDay #SepsisAwarenessMonth
Guests: Erika Linnander, DrPH, M.B.A | https://www.linkedin.com/in/erikalinnander/
Leslie Curry, PhD, M.P.H. | https://www.linkedin.com/in/leslie-curry-yale/
Steve Simpson, M.D. | https://www.linkedin.com/in/steven-simpson-92279712/
CARES video
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In Part 2 of our delirium-focused series, Key in to Quality returns to Mayo Clinic Arizona, where a startling statistic revealed that two-thirds of workplace assaults involved confused patients. Behind the numbers were moments of staff trauma and missed care opportunities. This episode follows the multidisciplinary team that turned insight into action: creating a Kaizen event, developing practical tools, and embedding delirium prevention into everyday workflows.
Heidi Lindroth, M.D. shares her research on delirium, while Jennifer Sweilem, M.S.N., R.N. and Nicole Lies walk us through their powerful implementation journey. Discover how deliberate quality improvement efforts led to better patient care, increased delirium detection, and fewer incidents of workplace violence.
Whether you're starting small or scaling system-wide, this episode offers actionable strategies and inspiration to improve safety, empathy, and quality care.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Addressing Delirium: A Path for Preventing Workplace Violence
How can healthcare workers truly feel safe when they’ve been conditioned to believe enduring workplace violence is “just part of the job”? On this Key In to Quality podcast episode, we dive into an often-overlooked issue that directly impacts hospital safety: delirium.
Our guests Chris Scheuler, manager of the Mayo Clinic Arizona Workplace Violence Prevention Program, and Beth Terrio, a patient safety specialist from Mayo Clinic in Arizona, reveal how delirium can escalate situations, leading to confusion, fear, or even violence among patients.
Learn how their team at Mayo Clinic Arizona discovered a common thread linking various safety incidents to delirium, prompting a cultural shift in how these events are managed. Chris and Beth also discuss the role of data in addressing workplace violence and establishing a comprehensive workplace violence prevention program.
Gain insights on how to recognize and address workplace violence incidents proactively while fostering a supportive culture that leads with empathy and reinforces boundaries.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Patient safety experts Dr. Abigail La Nou, Jami Zwiefelhofer, and Katie McFadyen, share valuable insights and strategies for creating a workplace where healthcare professionals can express themselves without fear of judgment, disagree, ask questions, and acknowledge mistakes without worrying about repercussions.
The podcast emphasizes the need to flatten hierarchies in medicine to promote open communication, empower all team members to speak up, and ultimately provide the best care possible.
This episode serves as a call to action for healthcare professionals to make a meaningful difference in their workplace and gives practical tips on how you can contribute to a culture of psychological safety in your organization or practice.
Mayokeyintoquality @DrTimMorg #qualityimprovement #patientsafety
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec explore how Mayo Clinic is revolutionizing quality improvement (QI) education through the flipped classroom model. Joined by Dr. Pablo Moreno Franco and Sandy Booth from Mayo Clinic’s Quality Academy, the discussion unpacks how this interactive, learner-centered format engages clinicians, residents, and administrators alike.
By providing instructional content ahead of time and dedicating classroom sessions to collaboration and real-world project work, this model equips participants to immediately apply QI concepts to patient care. The flipped classroom has also created a ripple effect across the organization. As graduates carry these skills into their departments, they foster a culture of excellence, mentorship, and continuous improvement. Whether you're a healthcare educator, QI instructor, or administrator, this episode offers practical insights and inspiration for rethinking training methods in your institution.
MayokeyintoQuality
Guests: Quality Academy contact email mayoclinicqualityacademy@mayo.edu
Dr. Pablo Moreno Franco LinkedIn (37) Pablo Moreno Franco, MD | LinkedIn
Sandy Booth LinkedIn (37) Sandy Chester Booth | LinkedIn
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Most of us are familiar with therapy animals, but have you ever wondered what the research says about how these animals can positively impact the patient experience? In this episode of the Key In to Quality podcast, co-hosts Dr. Timothy Morgenthaler and Sheri Nemec sit down with Whitney Romine, Animal-Assisted Services Manager at Mayo Clinic, to explore how animal-assisted services are transforming healthcare.
Research has shown that animal-assisted services, when implemented correctly, can reduce anxiety, lower blood pressure, and enhance the overall patient experience. In Whitney’s role, she has been integral to building Mayo Clinic's unique program, which is fully integrated into patient care and supported by dedicated staff.
Tune in to hear real examples of how animals at Mayo Clinic have contributed to positive patient outcomes and learn about various resources available for healthcare and volunteer organizations interested in leading animal assistance initiatives.
Whether you are a healthcare practitioner, administrator, volunteer or patient, this discussion will help you better understand the benefits of animal-assisted services and learn best practices for establishing or expanding animal-assisted interventions in a healthcare setting.
(34) Whitney Romine, MPH, C-AAIS, KPA-CTP | LinkedIn
Mayo Clinic Department Instagram: @mayoclinicanimalassistedsrvs
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Every day, patient safety events and near misses happen in health care. But are we truly learning from them? In this episode of Key In To Quality, Mayo Clinic’s Jennifer Cowart, M.D. Chair, Patient Safety in Florida and Joe Nienow, manager of Mayo Clinic Patient Safety Systems, share how a team of experts turned a clunky, outdated incident reporting system into a transparent, user-friendly engine for patient safety improvement.
You’ll learn how the Safety Electronic System Oversight Team (SESOT) led a multi-phase, enterprise-wide transformation that involved over 80,000 staff members. From simplifying workflows and integrating with the electronic health record to visualizing trends and using AI to surface insights, this episode explores what it takes to evolve from passive reporting to proactive learning.
Key takeaways include how to build a culture of safety, balance simplicity with insight, and make safety data accessible and actionable for all staff. Whether you're working in quality improvement, patient safety, or leadership, this episode offers practical lessons on using data, design, and collaboration to make care safer for everyone.
Mayokeyintoquality #patientsafety #safetyculture #digitalhealth #EHRintegration
Guest: Jennifer Cowart, M.D. | https://www.linkedin.com/in/jennifer-cowart-b0860494/
Guest: Joe Nienow
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Needlesticks and bloodborne pathogen exposures are more than just workplace injuries. They’re personal, emotional, and preventable. With thousands of cases reported annually in U.S. hospitals, addressing this issue is critical to staff safety and organizational culture.
On this episode of Key In To Quality, Melanie Swift, M.D., Associate Medical Director for Occupational Health, and Seth Clarenbach from Mayo Clinic’s staff safety team, discuss how Mayo is tackling this challenge head-on through policy, engineering, and culture change.
Learn how the multidisciplinary "BEEPERS" committee uses frontline insights and injury data to identify patterns, improve sharps container design, and champion best practices like hands-free passing in surgical settings. The conversation also highlights persistent barriers, like underreporting and risk normalization, and what organizations can do to shift that mindset.
This episode offers key takeaways for healthcare leaders, occupational safety teams, nurses, and quality improvement professionals committed to creating a safer healthcare environment.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Workplace culture, data insights, and emotional connection all play a critical role in how patients and staff experience care. At Mayo Clinic, understanding and improving these elements is essential to advancing quality.
On this episode of the Key In To Quality podcast, Sunanda Kane, M.D. Chief Patient Experience Officer at Mayo Clinic, returns to share how her team is tackling the complex interplay between patient satisfaction, staff well-being, and data-informed decision-making.
Learn how Mayo Clinic has trained over 21,000 staff members in experience-centered care, established a conduct work unit to address rising incidents of workplace violence, and partnered with Qualtrics to analyze patient feedback through advanced AI and real-time dashboards. Dr. Kane also highlights how gathering emotional, story-driven insights from patients can lead to actionable improvements across the system.
This episode offers practical strategies for anyone working to create a more human, safe, and responsive healthcare environment. It’s especially valuable for patient experience leaders, quality improvement professionals, hospital administrators, and anyone passionate about building trust through care.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
What truly defines a great patient experience? From appointment scheduling and facility navigation to virtual visits and provider communication, every step plays a role in how patients feel, trust, and heal.
In this episode of Key In To Quality, Mayo Clinic’s Chief Patient Experience Officer, Sunanda Kane, M.D. joins co-hosts Timothy Morgenthaler, M.D. and Sheri Nemec to discuss how Mayo Clinic is transforming patient experience across physical and digital spaces.
With decades of experience in clinical care, quality improvement, and leadership, Dr. Kane breaks down the difference between satisfaction and experience, the role of warmth and competence in building trust, and how AI and telehealth are changing care delivery.
Listeners will walk away with practical ideas to elevate patient care and experience—starting with a simple smile or a well-placed sign. This episode is valuable for patient experience leaders, clinicians, hospital administrators, digital health innovators, quality improvement professionals, and anyone invested in creating human-centered healthcare.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Design thinking involves asking big questions and thoroughly examining problems. It's a different approach compared to traditional medical training, where doctors are trained to quickly assess situations and come up with solutions.
On this episode of the Key In To Quality podcast, our guest Allison Matthews walks us through how human-centered design principles can be applied to the patient experience in a hospital setting, which is her primary focus as the lead of Experience Design and Hospital Operations for Mayo Clinic.
Learn how the Car-T cell therapy service line at Mayo Clinic used design thinking to help patients and caregivers communicate better throughout the treatment process, and how Allison and her team overcame challenges associated with implementing design thinking, with key takeaways you can apply directly to your practice.
This podcast provides valuable insights for anyone interested in enhancing patient care and quality. It is ideal for quality improvement leaders and staff, and hospital leaders and staff.
Guest: Allison Matthews | https://www.linkedin.com/in/allison-matthews-5058b437/
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Industrial hygiene in healthcare is essential due to the unique and often surprising varieties of hazards present—from chemical exposures and airborne pathogens to ergonomic challenges and noise levels.
In this episode of Key into Quality podcast, entitled “Hazards in Healthcare: Exploring Industrial Hygiene with an Expert” our guest Jeff Nesbitt, supervisor, Industrial Hygiene, Mayo Clinic, discusses the role of industrial hygiene in maintaining safe healthcare environments. He shares Mayo Clinic’s approach to managing workplace hazards, regulatory frameworks, and innovative safety practices in clinical, laboratory, and industrial settings.
This podcast provides valuable insights for anyone interested in enhancing safety and quality in healthcare. It is ideal for healthcare and hospital leaders, staff safety leaders, environment of care leaders/staff, and facilities leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Dizziness is a common reason for physician visits, especially in people over 70, and can lead to falls and hospitalizations. In response, Mayo Clinic established a dedicated vestibular therapy team to provide specialized physical and occupational therapy for hospitalized patients.
In this episode of Key In To Quality podcast, our guests Allison Grunst, P.T., D.P.T., Leanne Pataky, P.T., D.P.T., and Anna Whitham, M.S., O.T. from Mayo Clinic in Rochester discuss how they completed a structured quality improvement project within Mayo Clinic's Quality Academy to achieve their goals of improving care, reducing falls, and ensuring safer discharges for patients experiencing dizziness.
As a result, they received a gold certification from Mayo Clinic's Quality Academy and their department made significant improvements in patient care, staff awareness, and collaboration.
This podcast provides valuable insights for anyone interested in enhancing patient care and quality. It is ideal for quality improvement leaders/staff, physical therapists, occupational therapists, patient safety staff or leaders, and hospital leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Are you passionate about the future of healthcare and eager to learn how proactive strategies, real-world success stories, and cutting-edge innovation are revolutionizing nursing? Here’s a chance to hear inspiring ideas to use at your hospital or clinical practice.
This recent episode of Key into Quality podcast, entitled “The Future of Safety in Nursing: Voices from the Frontline,” hosted guests Jen Cruise and Nina Hawthorne, both nurse administrators at Mayo Clinic, who shared invaluable insights from their extensive nursing experience. Together, they illustrate the essence of Safety 2.0 by demonstrating how proactive strategies and staff empowerment lead to exceptional patient outcomes.
Jen and Nina also delved into their visionary approaches, such as Jen's focus on integrating evidence-based practice into daily nursing activities and Nina's championing of innovation to drive safety. Their dialogue showcased the dedication of nursing leaders at Mayo Clinic in advancing healthcare quality and ensuring that patient needs remain the central focus.
This podcast is ideal for healthcare and hospital leaders, nursing leaders, nurses, quality and safety leaders and staff.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Looking to create lasting change in your healthcare team’s approach to hand hygiene? Dive into this episode of Key in to Quality, a Mayo Clinic podcast exploring the impactful topic of hand hygiene with insights from frontline experts. Dr. Melissa Cortez, a hospitalist, and Adam Whitford, an infection prevention expert, share firsthand experiences from Mayo Clinic’s Jacksonville campus on leading effective hand hygiene initiatives.
In this episode entitled “Beyond the Basics: Transforming Hand Hygiene Compliance in Hospitals,” they reveal the secrets to fostering consistent hand hygiene practices—even in busy hospital settings. You’ll learn about innovative techniques like using security cameras to monitor compliance, and how providing specific, actionable feedback can make a real difference. Dr. Cortez and Adam also talk about recognizing “shining stars” on the staff who excel in hand hygiene, showing that a little appreciation can spark widespread engagement.
Packed with practical tips on change management, communication, and behavior reinforcement, this session is perfect for any healthcare leader aiming to boost quality and safety in their organization.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Logistical robots are transforming the way hospitals operate, from easing supply transport to enhancing staff efficiency. While these innovations can streamline tasks, allowing healthcare professionals to focus more on patient care, they can also introduce some potential safety concerns.
The latest episode of the Key In To Quality podcast, entitled “Robotics Rx: Revolutionizing Healthcare, Safely,” our guest, Carl Freyholtz, CSP, Safety Coordinator, Quality, Mayo Clinic, explores the groundbreaking integration of robotics in healthcare. The conversation covers the practical applications and safety considerations of using robots in medical settings.
Learn about the real-life impact, including reduced physical strain on workers and improved time management, and explore what the "hospital of the future" could look like. Tune in to understand how robotics could reshape the landscape of healthcare, making it safer and more efficient for everyone involved.
The session is ideal for healthcare leaders and staff, facilities personnel, and staff safety workers.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Battling healthcare’s rising trend: workplace violence
Stemming patient and staff injury in healthcare environments involves more than preventing falls and infections. The alarming rise in violence faced by healthcare providers has forced hospitals and health systems to focus on a critical yet often overlooked issue in healthcare—workplace violence.
Entitled “Tackling Workplace Violence in Healthcare,” the latest Key In To Quality podcast episode, features Mayo Clinic experts, Casey Clements, M.D., Ph.D. and Sarayna McGuire, M.D., who work as emergency medicine consultants. Together, they explore the complex factors contributing to violent incidents, their impact on staff well-being, and innovative strategies for creating safer healthcare environments.
Listeners will learn about various forms of violence in healthcare, including microaggressions, verbal abuse, and physical confrontations. The discussion reveals a 47% rise in healthcare violence over the last five years and shares firsthand accounts from clinicians. It challenges misconceptions that violence is confined to psychiatric settings. The podcast also highlights Mayo Clinic's initiatives in violence prevention through community partnerships, reporting tools, and technology like passive weapons detection.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Focus on Staff Ergonomics: Preventing injuries, boosting productivity
Many healthcare jobs are physically demanding. Few things slow patient care and negatively impact productivity and financial performance than on-the-job injuries. Prevention is the key.
In the latest episode of Key in to Quality podcast entitled “Staff Ergonomics: Keeping care givers in ‘fighting form’,” guest Nick Smith, CPE, ergonomist, Staff Safety, Mayo Clinic, sheds light on how proper ergonomic practices can prevent injuries, boost productivity, and enhance the overall well-being of staff members. Smith, a former medical officer in the United States Navy, says keeping ranks healthy by implementing ergonomics can create a safer, more productive work environment. He offers valuable advice and practical resources for navigating the complexities of ergonomics.
The session is ideal for healthcare leaders, staff and occupational safety leaders and staff, ergonomics professionals, and employee wellness professionals.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In today’s high-pressure healthcare environment, the well-being of patients and staff is paramount. Yet, a growing concern is emerging within hospitals across the country—rude and violent behavior from patients and visitors that disrupts the quality of care and threatens the safety and morale of healthcare professionals.
In the latest Key In To Quality podcast entitled “Addressing Abusive Behaviors in Healthcare: A Deep Dive,” guest Richard Elias, M.B.B.S., M.D., consultant, Hospital Medicine, and vice chair, Complex Behavior Committee, Mayo Clinic, dives deep into this critical issue, shedding light on the toxic behaviors that are often dismissed or overlooked, and exploring the profound effects they have on healthcare providers.
In this episode, Dr. Elias along with the podcast hosts explore the troubling rise of abusive behaviors in healthcare settings by sharing showcasing real-life scenarios. By bringing these situations to life and discussing the issues, they aim to foster a deeper understanding of the human cost of such behaviors and spark a conversation about how they can be effectively addressed.
The session is ideal for healthcare leaders, providers/clinicians, security personnel, human resources team members, patient grievance and regulatory staff, and accreditation personnel.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
In 1895, while experimenting with a cathode, scientist Wilhelm Conrad Renton, discovered X-rays, which opened a whole new world in medical imaging. For the first time, physicians could see inside the human body without dissection!
In the latest episode of Key in to Quality podcast entitled “Radiation Safety: Protecting patients and providers,” our guest, Glenn Sturchio, Ph.D., director, Health Physics, Mayo Clinic, delves into the fascinating evolution of radiation-based advancements, and the unanticipated injuries and challenges that followed. Dr. Sturchio also discusses Mayo Clinic’s practices and processes to ensure patient and staff safety when radiation is used in its clinics and hospitals. He also lends his perspectives on emerging technologies and how they are shaping the future of radiation safety.
The session is ideal for occupational and staff safety leaders and employees, and radiation safety providers and team members.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Glenn Sturchio | https://www.linkedin.com/in/glennsturchio/
mayokeyintoquality
The COVID pandemic presented numerous challenges, from managing virus spread and evolving treatment protocols to dealing with misinformation and supply shortages. These pressures—and those since including financial losses and shortage of care givers—have severely tested healthcare workers' resilience, impacting their ability to support their teams and patients effectively.
On the latest episode of the Key In To Quality podcast, guest, Lisa Hardesty, Ph.D., clinical health psychologist, Mayo Clinic Health System, shares her extensive expertise in stress, burnout, and resilience. Dr. Hardisty has developed various programs to help healthcare workers cope with burnout, which often manifests as absenteeism, cynicism, and reduced empathy. She highlights the importance of resources like employee assistance program and more that can help foster resilience and enhance staff engagement and satisfaction.
In healthcare, quality is not optional; it’s imperative. However, not every employee arrives trained to bring a quality mindset to their work—whether clinical or operational. At Mayo Clinic, the Quality Academy sets the standard for the organization’s relentless pursuit of quality excellence.
In the latest episode of the Key in to Quality podcast, guests Ross Reichard, M.D., pathologist and medical director and Matt Cox, M.S., quality improvement advisor III, both with the Quality Academy, Mayo Clinic, discuss how their work brings formal education to the world of healthcare quality.
The episode, entitled “Quality Academy: The Heart of Mayo Clinic Quality Improvement,” shares how their multi-level courses equip staff with tools to identify opportunities for enhancement and to champion impactful improvement in service to patients, which ultimately delivers on Mayo Clinic’s primary value: The needs of the patient come first.” Learn more about opportunities with the Quality Academy.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guests: Ross Reichard | https://www.linkedin.com/in/ross-reichard-093555226/ and Matt Cox | https://www.linkedin.com/in/matthewcox75/
mayokeyintoquality
In the latest episode of the Key In To Quality podcast, guest Michelle Nordland, manager, Project Management and Value Creation, Department of Radiology, Mayo Clinic gets candid about her approach to transformative improvement and her belief that improvement can start with one person.
In this episode, Michelle shares how she challenges leaders to think differently about Lean methodologies and teaches staff members how to “fish” when it comes to growing and advancing quality improvement in a radiology practice.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest: Michelle Nordland | http://linkedin.com/in/michelle-nordland-2b563339
mayokeyintoquality
What makes quality improvement a daily norm? The mindset that “good enough isn’t good enough,” according to Sean Dowdy, M.D., chief value officer, Mayo Clinic and a recent guest on the Key In To Quality podcast.
In this episode, entitled “Quality Improvement is a Mindset: perspectives from a chief value officer,” Dr. Dowdy talks about his approach to fostering sustained improvement across Mayo Clinic’s multi-site, 80,000 employee enterprise. He shares his leadership philosophy, definition of high reliability, and how Mayo Clinic sets expectations.
The session is ideal for executive leaders/C-suite, board members, patient safety and experience leaders and staff, performance improvement experts.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
mayokeyintoquality
Larry Senn, a pioneer in the field of corporate culture, said “Culture is not an initiative. Culture is the enabler of all initiatives.” That includes quality improvement according to Jessica Stellmaker, supervisor, Specimen Operations, Department of Laboratory Medicine, Mayo Clinic.
On the latest Key In To Quality podcast, Jessica shares a host of leadership best practices when it comes to creating an organizational culture that delivers the best quality outcomes. Chief among her thoughts: empower people to continuously improve and recognize improvement efforts quickly and consistently. Her recognition tactic is creative and motivating!
The session is ideal for quality improvement, medical, and administrative leaders, laboratory leaders, and anyone interested in building a culture of quality improvement.
Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/
Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/
Guest: Jessica Stellmaker | https://www.linkedin.com/in/jessica-stellmaker-6aa822110/
mayokeyintoquality
It’s been said that “teamwork makes the dream work.” Eric Siebeneck, performance improvement advisor, our guest on this episode of the Mayo Clinic Key in to Quality podcast, agrees with this when it comes to healthcare organizations working to improve quality of care delivery. However, often the responsibility is siloed and even shouldered by one or two individuals. Collaboration, particularly with clinicians, is critical to achieving rapid and lasting performance improvement. According to Eric the key to effective and lasting change is in an organization’s culture. At Mayo Clinic, he facilitates and coaches teams within the clinical practice toward better outcomes. He says bridging gaps between people and departments generates new ideas, improves outcomes, and contributes to a more resilient, responsive, and joyful workplace. Eric shares common misperceptions about quality improvement and key success factors he’s discovered in his work.
As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of how much is too much. Are the human elements of care—comfort, empathy, and warmth—being diminished or lost along the way?
Our guests on the latest Key In To Quality podcast say it’s about awareness and balance. In the episode entitled “Tech with Heart: Navigating Innovation and Compassion in Healthcare,” Anne Pronschinske, vice chair, Center for Digital Health, Mayo Clinic and Rebecca Brustad, director, Patient Experience, Mayo Clinic, discuss the organization’s approach.
Together, they share insight into how Mayo Clinic is extracting the efficiencies of innovation while finding new ways to maintain the human aspects of patient care and experience. They assert that when the patient remains at the center of every decision, technology can benefit caregivers and free up time do deliver human-centered care and find more meaning and purpose in their work..
mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guests LinkedIn: Rebecca Brustad and Anne Pronschinske
Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better processes and outcomes. But who is responsible for creating patient experience improvement? Where does one start? And are innovation and automation at the center of it all? Not necessarily says our latest podcast guest.
In this episode of the Key in to Quality podcast, Lacey Hart, Administrator, Experience Relationship Management (XRM), Quality Department, Mayo Clinic, says that experience design focuses on the gaps between the experience points along a patient’s journey. Hart, who leads a team of experience relationship design professionals, discusses how Mayo Clinic’s patient experience strategy has created powerful synergy between people, processes, and technology, resulting in better interactions—and relationships—with patients.
mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn: Lacey Hart
Volunteers fill many significant roles to support the human experience in healthcare. Hear from Erin Pittman, Director of Volunteer Services, who oversees volunteer programs, hospital gift shops and animal assisted services at Mayo Clinic Rochester.
Erin shares her perspectives about the complex field of volunteer management and the importance of understanding the impact of volunteers have in connecting with patients through empathy, kindness and human centered care. She discusses the process to engage volunteers and discover their personal “why” to volunteer. Erin describes the shifts and future innovations in volunteer services including embracing diversity and other success tips.
mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn: Erin Pittman
It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it is easy to focus on surface-level summaries while overlooking valuable insights or “golden nuggets.”
In this episode, Laurie Wilshusen, administrator, Quality Experience Research, Mayo Clinic expounds on 30 years of experience listening to patients through market research. While the state of the art has changed a lot throughout her career, she points to more contemporary tools such as natural language processing, which reveals the golden nuggets (what patients are saying about their experiences and needs) and efficiencies to organize it into actionable insights. Listen in as Ms. Wilshusen shares her thoughts how leaders can use and share data more effectively and empathically, and a glimpse into the future of measuring emotions, human connection, relationships, and trust.
mayokeyintoquality
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and guest host Kelly Vorseth, Quality Director, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Kelly Vorseth
Twitter: @DrTimMorg
Research supports the connection between the patient experience, patient safety, and clinical outcomes. How do these health care factors intersect to support human connection and trust within clinical encounters? And why is that essential?
In this episode of the Key in to Quality podcast, Dawn Davis, M.D., department chair and consultant, Dermatology, Mayo Clinic, shares her thoughts on the patient journey: from first making an appointment to walking out of the hospital or clinic. According to Dr. Davis, the journey involves the patient, their family, caregivers, and providers, and requires a unique skillset to make personal connections, build trust, and help patients feel seen and heard. She says making patients the top priority in every interaction leads to better patient outcomes and increased satisfaction by patients and those caring for them.
mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Experiences are more than just a series of transactions between patients and healthcare professionals. In many instances, care involves deeply personal and often vulnerable human interactions—not just services but moments of trust. Healthcare can profoundly impact people on a personal level. How can we build a deeply human experience for both patients and caregivers?
In this episode of the Key In To Quality podcast, Sheila Stevens, MSW, administrator, Experience Training, Education & Coaching, Mayo Clinic, shares her team’s model for exceptional human-centered care experiences and how to train staff to deliver them.
mayokeyintoquality
Hosted by: Timothy Morgenthaler, M.D. @DrTimMorg and Sheri Nemec
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Paul Murphree, D.O., Vice President, Medical Outcomes, Wellstar Health System
Jennifer Giusti, MPA, BSN, RN, FACHE, Vice President, Clinical Outcomes, Wellstar Health System
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Todd Pollock, Executive Director, Quality and Safety, St. Clair Health.
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Carlos Quintero, M.D., Chief Quality Officer, Naples Comprehensive Health Carlos Quintero | LinkedIn
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Jennifer Cowart, M.D., Patient Safety Officer and Consultant/Hospitalist, Hospital Internal Medicine, Mayo Clinic Florida https://www.linkedin.com/in/jennifer-cowart-b0860494
Hospitals commonly use huddles to create staff alignment on a wide range of operational, clinical, and other topics and functions. However, not all huddles deliver the desired effect of lasting impact and full staff engagement. Experts agree that one fundamental requirement of creating a safety culture is having a preoccupation with safety built into every workday.
In this episode, Dr. Cowart shares her experience with building a culture of safety through deliberate, strategic, and persistent hard work. She has dedicated much of her career to improving safety culture at Mayo Clinic and other institutions. Dr. Cowart provides useful insights on and practical recommendations for implementing daily huddles that foster trusting relationships, build leadership skills, and engage team members in creating safety culture.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Subashnie Devkaran, Ph.D., Chair, Quality, Mayo Clinic
Hospitals can succeed or fail based on their patient safety reputation and records. Is it enough to claim being a “safe hospital” based on declining patient safety incidents or the goal of “zero harm?” How do you know your if hospital is truly a safe place for patients and staff?
Join us for the conversation with Subashnie Devkaran, Ph.D., Enterprise Chair, Quality, Mayo Clinic. In the discussion, Dr. Devkaran shares her thoughts about moving towards "Safety-II" concepts and the paradigm shift from achieving zero harm to being a high-reliability organization. She also discusses how artificial intelligence will be part of advancing health care quality and safety in meaningful ways for patients and staff.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Adam Milam, M.D., Ph.D., Enterprise Medical Director for the Office of Health Equity and Inclusion (OHEI) for Mayo Clinic
How are health disparities being understood and addressed in your organization? How can you be a part of advancing the dream of health equity for all?
During this podcast, we have a conversation with Dr. Adam Milam an Anesthesiologist and Medical Director for the Office of Health Equity and Inclusion, Mayo Clinic, who is passionate about health equity and reducing disparities. Dr. Milam shares his leadership vision for Mayo Clinic to be the global leader in advancing health equity. He discusses how data has been used to better understand disparities in care, the connection between quality and equity, measuring progress toward equity, and some emergent advances for health equity such as digital platforms and A.I.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Hector Cajigas, M.D., Mayo Clinic @hectorrcajigas
Erin DeMartino, M.D., Mayo Clinic
Continuing the discussion on health equity, the latest Key In To Quality podcast features two Mayo Clinic experts who share about a grassroots effort to engage and support students pursuing an education in health sciences.
In this episode entitled “Science Bound Scholars – an individual action program to improve diversity in STEM", Hector Cajigas, M.D. and Erin DeMartino, M.D., both pulmonary and critical care medicine consultants, Mayo Clinic, share about a program designed to inspire high school students. The program matches faculty members from Mayo Clinic with local high school students from backgrounds underrepresented in medical professions. Students are provided a mentoring experience that lasts until graduation, hopefully inspiring better representation and ultimately change.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Melanie Ryan, director, Accreditation and Certification, Mayo Clinic, (24) Melanie Ryan, J.D. | LinkedIn
Marquita Davis, director, Programs and Initiatives, Office of Healthcare Equity and Inclusion, Mayo Clinic,
(24) Marquita Davis, MPH | LinkedIn
Accreditation and certification standards have long reflected best practices for structures and processes that drive quality outcomes. But where does healthcare equity factor in?
In this podcast, two Mayo Clinic leaders talk about how The Joint Commission has implemented new standards that address disparities alongside of its traditional focus on elevating hospital patient safety and quality.
The conversation includes how Mayo Clinic evaluated and aligned the new standards with organizational priorities to reduce healthcare inequity, challenges encountered and the imperative of changing culture to successfully meet the new standards.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Dawn Peters, Administrator, Office of Health Equity and Inclusion, Mayo Clinic
Medical progress has been at times amazing, but not everyone is receiving the benefits of these advances. Many studies show that healthcare outcomes are more influenced by zip codes than any other factor. The news is full of examples of how access to and processes of care are not equally distributed to all, and that biases—both personal and systemic—play a role in this inequitable and unethical situation. So---we have a lot to do to advance health equity for patients. Where will we start? This podcast discusses the history of Mayo Clinic’s Office of Health Equity and Inclusion, and current strategy and status, as we strive to support our patients in achieving optimal health equity outcomes.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Melissa Zwiefelhofer, CTM, CPP, Senior Security Manager, Global Security-Campus Operations, Mayo Clinic
Ryan Hatton, Manager, Global Security Operations Center and Security Technology, Mayo Clinic
With the rise in health care workplace violence, increased focus on preventing occurrences is essential to keeping hospitals and clinics safe for health workers and their patients. Without a doubt, technology has a role in mitigating workplace violence. In this podcast two Mayo Clinic security experts share insight into how the organization has stepped up its technology game to keep employees and patients safe and share how health care security systems can support psychological safety in addition to reducing potential physical threats.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic
Violence in the health care environment has steadily increased for more than a decade. Today, most nurses and physicians can recount a violent experience at work within the past year. The impact on health care workers—and ultimately on the care they provide—is a tremendous concern for health care administrators.
In the latest Key in to Quality podcast entitled “Workplace Violence Prevention: Leveraging Clinical Systems to Support Health Care Workers,” Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic, discusses tactics to support care delivery that are employed with one goal in mind: keeping care givers and patients safe. Learn about how Mayo Clinic leverages clinical systems, including the electronic health record, a behavior safety planner, and visual indicators to support staff who may encounter patients with a history of violent behaviors.
The session is ideal for all health care leaders, safety and security professionals, and electronic health record support staff.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests: Molly, Nurse Practitioner, Mayo Clinic and Tracey, Gift Shop Manager, Mayo Clinic
Across the world, hospital violence has been a quiet, growing epidemic. Did you know that health care workers are at five times greater risk of being injured by violence than employees in any other private sector industry? Since 2011, labor department data shows that hospitals have seen roughly a 60% increase in the rate of attacks reported against health care workers. What are the chances that you might be the victim of violence in your workplace? More importantly, how do you think that would affect you?
Today we are going to hear up close and personal from some people at the front lines and their experiences with workplace violence.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Elizabeth (Beth) A. Braswell Pickering, M.P.H., Senior Informatics Analyst, Mayo Clinic
Famous American economist Arthur Fahrquhur once said, "Getting information from a table is like extracting sunlight from a cucumber." Those who work closely with quality data can relate to that. It is often difficult to extract what is important from large—and many times complex—sets of data.
One of the challenges has to do with learning how to represent complex sets of data in a way that provides clear understanding to others. When you are presented with a large table of data, what does it take to make meaning out of it? How to you interpret and share in such a way that can call others to action? This is especially important in health care where effectively engaging others and acting upon data can make a significant difference in patient care.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Tara Olson, Quality Data and Analytics Manager, Mayo Clinic (32) Tara Olson | LinkedIn
Jennifer Allen, IT Lead Analyst Programmer, Mayo Clinic (34) Jennifer Allen | LinkedIn
A typical hospital in the United States has hundreds of inpatient measures to capture and report out of their electronic health record (EHR) to validate their clinical quality. The ability to spot trends and report accurately, however, relies on effective and efficient input of data into the EHR by the care team. But it takes time and may compete with other priorities in patient care. In fact, one study found that an average of 12.5 hours of physician and staff time is spent per week entering information into the medical record. So how can hospitals adopt more efficient processes to this necessary task?
Mayo Clinic, seeing the inefficiency and wastefulness of some of its processes, went on a journey to adopt a leaner, more efficient process to obtain and report quality measurement data more effectively.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Benjamin (Ben) D. Pollock, Ph.D., M.S., Robert D. and Patricia E. Kern Scientific Director for the Science of Quality Measurement, Mayo Clinic @Pollock_BD
When it comes to health care, there is rarely—if ever—a debate about whether a patient wants quality care. But how is health care objectively measured? Who decides what is “quality” and what isn’t? The provider? The patient? Both? Are there universal measurements for health care quality? This podcast explores the science of quality measurement at Mayo Clinic and describes the work currently underway to help define quality excellence in healthcare.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Melanie A. Ryan, JD, Director, Accreditation and Certification, Mayo Clinic
linkedin.com/in/melanie-ryan-2706067b
Accreditation is an important component of ensuring that hospital care is safe and well run. The Joint Commission accredits more than 5000 hospitals. The program includes hundreds of standards, which are revised regularly. How do organizations keep pace and ensure they are meeting the standards and following best practices? Melanie Ryan, Mayo Clinic Director of Accreditation and Certification shares insights on the role of accreditation in healthcare quality and how Mayo manages the accreditation process.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests: Ann West, Quality Management Services Manager, Mayo Clinic and Joe Nienow, Patient Safety Systems Manager, Mayo Clinic
Complex medical devices go through extensive development and testing before they are approved by the FDA, but—it's not a perfect process. In fact on average, about 4500 different drugs and devices are pulled from the US shelves each year. How would your hospital learn if a medical device has problems? What happens when the FDA announces a safety recall? If you work in healthcare and you don’t know the answers to these questions, listen to this podcast where we talk with two patient safety experts who have been working with reports of device failures at Mayo Clinic.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests: Helena Gazelka M.D., Consultant, Anesthesia-Pain Clinic, Mayo Clinic
Benjamin Lai, M.B., B.Ch., B.A.O., Consultant, Family Medicine, Mayo Clinic @BenjaminLaiMD
Drug overdose deaths have skyrocketed during the COVID-19 pandemic. Many of the overdoses occur in people who were originally prescribed medications such as pain medications for acceptable clinical indications. A number of studies indicate that of those who began abusing opioids, a large number reported that their first opioid was from a prescription. Opioid abuse and addiction has become a crisis in the US and the need for standardized practices for prescribing is more important now than ever to avoid the terrible consequences of addiction. This podcast will share what Mayo Clinic is doing to reduce risks to patients, support physicians and standardize prescribing practices through an Opioid Stewardship program.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests: Abinash Virk, MD, Infectious Disease Consultant, Mayo Clinic and Ryan Stevens, Pharm.D., Mayo Clinic
Although antibiotics have transformed the medical treatment of bacterial illness and offered hope to many patients with formerly deadly infections, the mishandling and misprescription of these drugs has transformed the bacterial population such that many antibiotics have partially or entirely lost their efficacy.
The problem is severe enough that many experts predict that if we don’t change how we use antibiotics, existing antibiotic therapies may be ineffective in the next century.
The question is—how do we keep these incredible drugs effective so they work when we need them? Listen in as we talk with experts who are leading the Antimicrobial Stewardship Program at Mayo Clinic.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Guests: Robert McBane II, M.D., Cardiovascular Disease, Mayo Clinic and Anna Kramer, C.P.H.Q., Quality, Mayo Clinic @MayoAntiCoag
Anticoagulants are proven life-saving therapies for individuals with cardiac and vascular disorders, however, there are also known risks with anticoagulant medications that make them one of the most common drugs involved in serious drug complications. There are many guidelines to help doctors use anticoagulants safely, but…they are tricky, and sometimes hard to follow. Our guests share Mayo Clinic’s journey to create a robust anticoagulant stewardship program designed to support clinicians and enhance patient safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Guest: Anupam Chandra, M.D., Consultant, Internal Medicine, Mayo Clinic
Hospitals discharge more Medicare beneficiaries to skilled nursing facilities (SNFs) than to any other post-acute care setting. Approximately 25% of those patients return to the hospital within 30 days. Many of these readmissions are preventable.
In this podcast Anupam Chandra, M.D., Internal Medicine, Mayo Clinic shares how artificial intelligence is employed to determine which patients are at the highest risk for readmission and why. Dr. Chandra discusses Mayo Clinic's approach to readmission reduction for skilled nursing home patients, how it was implemented, and what factors are monitored to gain additional insights into clinical practice.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Guests:
Kelly Vorseth, Senior Patient Experience Director, Sheikh Shakhbout Medical City (SSMC)
Dr. Hassa Saif Al Mazrouei, Medical Director of Patient Experience, Sheikh Shakhbout Medical City (SSMC)
Patient experience has long been recognized as a domain of quality at Mayo Clinic, and there is increasing evidence that there is a strong link between patient experience and clinical outcomes. Patient experience has become one of many key metrics for measuring quality care. Organizations that succeed in improving patient experience have adopted a strategic approach that engages patients, healthcare staff, and at times, entire communities. But how does an organization approach that, and what is involved?
The podcast features two experts who recently helped form a patient experience team and strategy at a new, unique, and growing medical center. Abu Dhabi Health Services Company (SEHA) and Mayo Clinic just recently marked the second anniversary of their joint venture that launched to operate Sheikh Shakhbout Medical City (SSMC), one of the United Arab Emirates' largest hospitals providing care for patients with serious and complex medical conditions.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Dr. Kannan Ramar, Patient Safety Officer and Consultant in Pulmonary and Critical Care Medicine, Mayo Clinic
Guest: Dr. Kiril Lipatov, Resident, Pulmonary and Critical Care Medicine, Mayo Clinic
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Artificial Intelligence holds the potential to be a game changer in patient safety. So many of the historical processes to capture, track and analyze data can be automated to perform these tasks so they are no longer human dependent to complete. AI science can mimic or do even a better job of human reasoning and analysis and can be harnessed in a way to bring new meaning to healthcare delivery. The podcast explores one example of implementing AI to improve patient safety by developing a method to provide prospective risk analysis using data from the EHR. In particular, using this data is helping Mayo Clinic to improve the prevention of pressure injuries in hospitalized patients.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Susan Cullinan, M.D. @Susan Cullinan
Guest: Joe Nienow
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Lack of systems and processes that support the management of incidental findings can have a negative impact to patient outcomes. These incidental findings are far more common than one might guess. About 1/3 of all CTs performed in an emergency department will have at least 1 incidental finding. Most of them will be benign and of no importance. But some represent an opportunity to intervene early and prevent bad outcomes from happening to patients. Some studies show that only about 10% of these incidental findings make their way into the dismissal summaries, and even fewer receive follow-up. In this podcast we talk with two Mayo Clinic champions who have been working on this problem—how to ensure the right follow-up on incidental findings.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guests:
Robyn Finney, APRN, CRNA, DNAP @MayoAnesthesia
Ashley Musch
Host: Timothy Morgenthaler, M.D. @DrTimMorg
It's okay to not be okay. The HELP (Healing the Emotional Lives of Program) program is available to all Mayo Clinic employees, and learners, who experience emotional and/or physiological impacts after an adverse event, medical error, unexpected outcome, or any stressful patient-related event. The goal of the HELP Program is to assist colleagues who have been involved in such events return to a pre-event level of performance by use of trained peer supporters at Mayo Clinic.
Learn more about the HELP program and how it’s supporting healthcare employees via the conversation with the Co-Director of the program and a well-being specialist team member from Mayo Clinic.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Chris DeRienzo, M.D., MPP @ChrisDeRienzoMD
Host: Timothy Morgenthaler, M.D. @DrTimMorg
As people grapple with social equity, diversity and inclusion dominating news and social, in health care, many care givers wonder whether everyone who enters a given hospital or clinic receives the same quality of care. What is known from historical data is that health-care disparities most affect people who have been historically disadvantaged in other social and economic ways.
In this podcast, neonatologist and author Dr. Chris DeRienzo discusses his work to measure and understand how social disparities determine — or have an impact on — quality outcomes. Dr. DeRienzo is senior vice president and system chief medical officer at WakeMed Health & Hospitals in Raleigh, North Carolina. His book is titled: “Tiny Medicine: One Doctor’s Biggest Lessons from His Smallest Patients.”
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Carmen Kane
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Everyone has two jobs at Mayo Clinic: doing their job and improving their job. To make this happen, we ensure that everyone within the organization is part of this process. Teaching quality improvement to all staff is as important as teaching job skills. Carmen Kane has been leading and supporting this work for almost 30 years. Hear her insights as she reflects on her career, the importance of quality improvement and how Mayo Clinic sustains a culture of quality.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guests: Timothy Curry, MD, PhD and Mark Truty, MD, MS
Mayo Clinic Department of Anesthesiology @MayoAnesthesia
Host: Timothy Morgenthaler, M.D. @DrTimMorg
During this podcast, two Mayo Clinic experts tasked with leading a recent effort optimize the institution's OR procedural practices weigh in with their insights and lessons-learned. Dr. Curry and Dr Truty discuss their work to improve operating room efficiency through data acquisition, the use of quality tools and creating team buy-in to implement improvements.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guests: Kayla Simiele, RN and Amanda Johnshoy, MSN, RN
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Specimens provide a crucial chain of evidence in the practice of medicine. Unfortunately, labeling errors and lost specimens do occur, unleashing a host of downstream challenges including delayed or incorrect treatment.
In the podcast, guests from the Department of Nursing describe their efforts to reduce specimen errors in a Mayo Clinic surgical practice. They discuss how their efforts, using DMAIC (Define, Measure, Analyze, Improve and Control) methodology and other quality improvement techniques, significantly reduced specimen errors and discuss key learnings being shared with other surgical practices at Mayo Clinic.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Benjamin Houge, M.S.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
More and more health-care providers are faced with inappropriate behavior, bias and even violence by patients and visitors. How does a hospital draw the line and support its employees while maintaining a reputation for excellent service? Mayo Clinic leader, Benjamin Houge, M.S., reveals fresh insights that answer these questions and more. In the podcast, Mr. Houge talks about the forces of change that are increasing the occurrence of misconduct, shares how Mayo Clinic addresses inappropriate behavior and supports its employees, and reveals learnings during the development of the Patient and Visitor Conduct Program and recommendations for starting a program.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Rebecca Brustad
Host: Timothy Morgenthaler, M.D. @DrTimMorg
An unparalleled patient experience is a result of inspired and dedicated employees demonstrating excellence, compassion, and respect by partnering with patients, family, and colleagues to continuously improve the health care service experience. This starts with engaging staff in their role to create this level of human experience beginning with new staff orientation. During the podcast, listeners will discover how Mayo Clinic engages with and trains new staff about patient, colleague and visitor experience.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Alice Gallo de Moraes, M.D. @GallodeMoraesMD
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Learn about the Mayo Clinic Medical Emergency Response Subcommittee and how the committee assesses the effectiveness of efforts in the recognition of deteriorating patients and resuscitation, as well as how the investigations completed have helped inform our work, including common areas that continue to be challenging and new areas we are working on to improve.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Eileen Oswald, M.P.H.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
When great leaders come and go from our organizations, we sometimes have the opportunity to gain fresh perspectives and insight – the high points and the lessons learned. In the latest podcast entitled “Kernels of Wisdom: reflections from a career in quality leadership,” Eileen Oswald, emeritus vice chair of Mayo Clinic Quality Global Consulting, shares key moments from her 20-year career as a Mayo Clinic quality leader.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guests: David Nestler, M.D., and Heidi Stehr
Host: Timothy Morgenthaler, M.D. @DrTimMorg
The podcast focuses on patient experience improvement, why it matters, and how to motivate your physicians and leaders to support it. Given that the research shows patient experience has become one of the top three priorities for hospital leaders, we think you’ll find this conversation with leaders from Mayo Clinic's Office of Experience interesting.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: Cheryl A. Weisbrod, M.S., R.N.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Failure to correctly perform high-level disinfection, or HLD, places patients at risk for exposure to and infection with pathogens, some of which are multi-drug resistant. It is challenging for perioperative personnel to keep up with the new evidence and guidelines aimed at improving safe practice. The Joint Commission also clearly highlights high-level disinfection as an area for improvement.
The question we aim to answer via this podcast is: how can we improve our disinfection practices to ensure patient safety? Information is also shared on how Mayo Clinic responds to this question and approaches the issue.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Guest: LaPrincess C. Brewer, M.D., M.P.H. @DrLaPrincess
Host: Timothy Morgenthaler, M.D. @DrTimMorg
The podcast discusses the magnitude of the COVID inequities, why they exist and how to practically address them to improve the quality of health care provided in diverse communities. Dr. LaPrincess Brewer, M.D., M.P.H. discusses the Mayo Clinic study that found that churches in Black communities are trusted messengers of information on emergency preparedness and health information related to COVID-19. The early results of this research were published Thursday, Dec. 10, in Preventing Chronic Disease, the health journal of the Centers for Disease Control and Prevention.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic