The Communication Newsletter Show is a companion to the newsletter and its related to content (www.communicationnewsletter.com). We cover the spoken, written, visual, and kinetic aspect of communication in the business world through discussion and interviews.
www.communicationnewsletter.com
Most people don’t lose trust because they’re “bad communicators.” They lose trust because they overpromise, under-resource, and launch messages they can’t support. So before you hit send, call the meeting, or walk into a high-stakes conversation—ask one question: Can you execute your communication?
This week we cover the last part of pre-flighting your communciation. Can you actually do the communciation and achieve success. We pressure-test your communication rto include outcome, your means (learn/partner/buy), your sponsor alignment, and the essentials—time, resources, budget, and go/no-go criteria—so you stop “hoping” your message works and start leading with a plan that can actually land. Execution puts fear in its box.
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Let me ask you something: when’s the last time you walked into a big conversation totally confident… and then halfway through thought, “Well, this is not going well”?
Yeah. Same. And here’s the thing — it usually wasn’t because you didn’t care. It was because you skipped a step. Pilots don’t just hop in a plane and hope it flies. They run a pre-flight check. Your communication deserves the same treatment — especially when real money, real relationships, or your reputation is on the line.
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This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
Many people fall into the trap of overloading themselves with too many responsibilities, mistakenly believing that multitasking leads to excellence. In reality, most individuals cannot maintain high standards when stretched too thin, often resulting in mediocrity and poor performance. While rare exceptions exist, such as high-profile multitaskers, this usually does not work well with an array of resulting problems.
In the realm of communication, connecting with the right audience is crucial for achieving desired outcomes, whether through targeted networking or strategic engagement in relevant groups.
Elite Communicator Executive Briefing on May 14 @ 12 PM Eastern for Elite Communicator subscribers to www.communicatoraccelerator.com.
Information on upgrading existing subscriptions: https://support.substack.com/hc/en-us/articles/360044105731-How-do-I-change-my-subscription-plan-on-Substack
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In order to get better at something (or prevent bad things from happening), possessing awareness of your situation and surroundings can prevent a lot of pain. This is especially tough when it pertains to something we do a lot. The problem is when we encounter the “bad monkey syndrome” (and it’s not even the monkey’s fault).
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
Two different lessons to learn from when communication goes wrong. In one corner a toy titan (Mattel) on how to respond when there is a lack of attention breakdown. In the other corner, a twenty year military veteran and base commander who appears to have lost touch of who she reports to and whose base she was running.
From there we dive into considering the context of scope and expectations for professionals and what they say and do. Or don’t say. And don’t do. It’s a changed world from the halcyon times of employees bitching up a storm. Consequences are back. It’s gonna hurt for some people.
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
Do something short, create something grand in scale. However you can do it - write down thoughts, ideas, and dreams. Create for those you can serve and impact.
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Discussion in this episode includes four elements of crisis communication covered in the crisis communication lessons webinar. Also covered is an overview of informal learning networks including how they can help you and your business.
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
Join me for my next live video in the app
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
Hunting that next job is hard work. It can take a toll on you. One of the keys a lot of people (probably most) overlook is helping decision-makers become more comfortable with you as a candidate. Submitting resumes online may be a necessary evil (for unemployment, etc), but it's a numbers game. Show the world you are knowledgable, personable and a become known quantity. In this brief video I run through seven tips and four tools to help you thrive and better position yourself in the minds of decision-makers.
This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.communicationnewsletter.com/subscribe
Friction can tell you a lot about people, things, projects, and more. How do you people react when faced with friction and resistance when doing a task? Or dealing with a person? How can that be used to determine what you should do?
Soft people shun friction. And do little things. Those who make sound decisions to embrace friction and risk? They produce outcomes that create real changes and benefits.
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To seize opportunities, sometimes you have to break things. Like your plans. Even your communication plans! Be open to trashing your plans when opportunity presents itself. Be agile and you might create something akin to "Moving Pictures". What could this mean? The answer is in the video.
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Commentary notes
Questions to ask yourself before deleting a relationship
In general do you respect the other party?
You can dislike someone but still respect their abilities, performance, and achievements. You can even like someone with whom you have disagreements.
Is this a party you should keep open the option of working with in the future?
What could the downside be of closing the door to future collaborations?
Perhaps your position on the issue may not be as “right” in part or in totality?
Maybe you can learn something through a disagreement?
Things to do to keep a relationship with someone after a disagreement
Don’t say or do anything you can’t take back.
Demonstrate your interest in that person.
Keep an open channel. Send a periodic email. Have coffee once a quarter with the person. Pass along articles
Be patient.
Be friendly.
Be genuine. Don’t try too hard.
Treat people with dignity and respect
This is how we often treat strangers. Why should we treat people we know in a less civil manner?
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Communication happens all around us. Throughout the day and night. Across the country and around the globe. For something we do on a constant basis, it is often something people don’t know what it is. And why we do it. Even more critical - there is often a significant gap in how well many people believe they communicates and the reality of their actual competency and mastery in these skills.
Without this foundational knowledge, a person is held back from reaching their full potential. In communication itself and what it can yield for us professionally and personally.
Communication has one definition. No matter how many different “versions” people try to state as fact. Why we communicate? It comes down to three motivations.
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This video is a follow-up to on the United CEO safety letter breakdown video requested by Jennifer Frye, one the community leaders for LinkedIn's Career Success Premium Community. This video is specifically on four parts of crisis leadership and how they can apply for three phases in career development - looking for a job, doing a job, and after a job. Feel free to take screen shorts of a couple of lists in the video and use them for a reference.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
This video features a communication analysis of the safety letter released by United CEO Scott Kirby on March 18, 2024. What it did well. What it fell short on. How it could be better. And how it measures up when it comes to crisis communication and leadership.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Do you have product or service (or an idea for one) that doesn't fit in to traditional scenarios or opportunities? Maybe there are situations in which you are unsure how to share how these items can work in new ways? Maybe that something is you?
When this happens, it's pretty common for people to retreat to security and comfort where there is a lower likeliehood of rejection and failure. While this decision might shield egos and feelings from judgments and derision by others, it also fosters mediocrity.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Let’s start by rolling out this hand grenade into the conversation. Work is not adult day care. Or it shouldn’t be. Doing whatever you want, whenever you want is rarely a good idea in any scenario. Including work.
Over the past decade or so, there has been a “movement” that has degraded the workplace. It’s “bring your whole self to work”. If it sounds suspiciously similar to “bring your kid to work day”, there is a reason. The items in both statements (self and kid) are too often immature.
When people go to work, they are there to do one thing. Work. Be polite, courteous, and civil to each other as human beings.
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This episode contains two of my responses to a LinkedIn post I thought you could find helpful. If not for you, maybe someone else in the job market.
Part one addresses what to do when you don’t get any response from recruiters (he was ghosted) after sending them requested salary information? Part two dives a little deeper into the problem with online job submission and why it is an awful way to find a job.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
There are not many problems more serious in the workplace (and life) than a person who lacks true awareness of their own incompetency at a skill. This can impact everything in a business. People. Money. Customers and more.
There are people who are unaware that they are bad and something AND they thing they are fantatstic at it. They don’t anyone telling them how to improve. In reality, they are too stupid to know they are bad at the skill in question.
You encounter someone who is too crappy to help? What do you do? Listen in. Also, check this link below for a quick video by John Cleese on the topic.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
There’s a big reason simple works. In most situations it is what people prefer to deal with. Things get complicated and people shut-off or walk away. Visual graphics and designs are no different. It can tempting to create a beautiful and complex graph, presentation, or infographic (I call it geek art). But will it work with your audience? Or are you going to miss the mark. Listen in for a tale that begins way back with Lotus Freelance Graphics.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
People like to watch others doing hard things. Actually doing them? Not as much. And we are the worse for it. Consider these three exercises to do stretch your communication skills. Live a life with achievements. Not the easy existence of a spectator. Embrace discomfort.
Then think about stopping. Why is it important? Learn the benefits for you and those around you.#dohardthings #communication #chadeaves #stop#grow #notarehearsal
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What does a nuclear war have in common with resumes and a job search? More than you think. And you can take action to avoid an apocalypse when looking for a new opportunity. When you're looking for that job, working, or relaxing some, check out lo-fi music. It has a connection fruit you should listen to for ears and mind.
#chadeaves #communication #resume #interview #nuclearwar #lofi
Lofi Fruits YouTube channel: https://www.youtube.com/@LofiFruits
Lofi Fruits music link: https://bio.to/lofifruitsmusic
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
This episode talks about danger. Why when an “expert” gets the basics wrong from the start, running away is the right move. Continuing to work with that person is not going to do you any favors and harm you.
Next we address the connection between soon to be MBA grads job search/struggles and the dreaded “burn your boats” meme making the rounds (again). There’s a big picture to consider and reckless commitment to one goal can sink your ship.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Think about times you've worked with a coach. Maybe it was high school sports. Maybe it was professional coach. Or on a softball league you play in today.
How do the good ones stick out in your mind? How can you use it for yourself beyond what that coach helped you to do?
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Sooo...this post is about informal learning networking here on our informal learning network in podcast. It's very meta, no?
I give a quick overview of an article I co-wrote a while back on informal learning networks for the Association for Talent Development. What they are, how they work, why you should care and benefit from them. I also touch on concerns leaders might have on employees participating in these networks. And what they should do.
The article is available as a free download on my website - link here (https://executivecommunicationbrief.com/perks-of-informal-learning-networks).
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Most of us been in this situation, the one where we get a tasking or a request to do something that, at the onset, is not clear or in our interest. Responding to this situation with composure is critical. It can define a relationship between staff and leaders. This can also be an opportunity to demonstrate and grow in professionalism and maturity.
How do we get there? Learning how to gather the right information and slow down the situation can make all of the difference. Tune in for tips and perspectives that can make leaders better and help professionals better manager this lack of clarity.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
What ties together success, desired outcomes, and people. Communication done well by high-performing communicators. Explore what makes a high-performing communicator. What are the seven factors that make a high-performing communicator? Why does it matter? How does it benefit you?
Gain the advantage for you and your work while understanding how excellent communication can impact people around you. Communication done well is critical for success. Be confident. Be competent. Be consistent.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
When you create and post social media content, what does it say about you and your communication skills? Specifically, how consistent are you in your posts? How you do this says a lot about you as an individual and professional.
We discuss consistency's three attributes for communication and why they are important for you and the people receiving your messages.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
It happens. Sometimes with a new topic, trendy topic such as AI. Or a reliable, old one that still in demand. How do you tell the difference between credible expert to work and learn from and those ...not so credible?
It matters that you and your audience get accurate and quality information. When you select experts to work with and speak to your audience, it's a reflection of you. These experts effectively speak on your behalf. This is an issue when they are the experts they promise to be.
In this episode we discuss the impact of credible experts and "insta-experts" and how to tell the difference between the two. Get the right information for you, your team, and your audience while protecting your reputation.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Canned (or prepared) speeches have their place. When we give the same or similar message to different audiences, it is helpful to have a template. And we want to customize them for our audiences.
But when we don't do these presentations right, they can cause more harm not good. Here are some tips to avoid losing an audience and harming your message using prepared speeches. They're simple, but powerful.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
How much different can people's perspective on communication become when using the "to" versus "with"? I share an experience that cemented thoughts I had been having on this question. Too often when someone says "I need to talk to you" people get defensive and this creates an unnecessary barrier to a desired outcome.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Using a desired outcome statement is a critical practice of high-performing communicators and leaders. In this episode, you will learn how to create and better apply your desired outcome statement. It is the foundation of your leadership, communication and actions. This episode is completes this topic begun in episode seven.
Learn how to create you desired outcome statement on your own and with a small collaboration team. Then how to fine tune it. And lastly, how to best apply it in different situations. Why this matters for the success of your projects and for you as a leader.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
"Why am I here?" "What are we doing?" "Is there a point to this?"
High-performing teams do not ask these questions (much). Their leaders prepare them for success by sharing the business' desired outcome. Having and communicating a desired outcome will help minimize chaos and maximize clarity for your team.
Discard mediocrity. Build a team dedicated to a common cause. Enable them to make decisions more quickly and take the right actions. Learn how to leverage your desired outcome for success.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
This is a question we ran out of time for our regular monthly Q&A episode for August. It's an important and timely topic, so I recorded this bonus episode for it. Work from home arrangements can create misunderstanding, conflict, and sore feelings when expectations are not clearly communicated. Some of the context is given for what WFH is and how it exploded during the pandemic. Then I explore possible perspectives of the new hire (a department head) and the leaders of the employer.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Tune in for this month's questions and answers episode. We cover some questions from earlier episodes and new topics.
Some of the areas covered include:
A circle with no boundary and infinite center points mean (there is a point)
The biggest AI threat to communication
An employee email revolt
Informal networking with non-employees
Talking to the media and others as an executive
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Water drops hitting a body of water...the ripples spread out across the surface. Just like a leader influencing communication practices for other people. Learn three techniques leaders can practice to help others become high-performing communicators and professionals.
Three actions that can yield big results with your talent and customers. Show your staff their development matters. Build deeper relationships with customers.
One ripple at a time.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
Too much communication is not a bad thing! Right? How many times have we heard this statement. But it's wrong. There are times when there can be too much communication.
This is something we see with junior employees beginning with the millennial generation. This behavior presents real dangers to an organization that executives should be aware of and have a plan to deal with these situations. How you communicate what you want employees to do (when it comes to problem solving in this case) is critical to their success and your effectiveness as an executive.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
I recently listened to a friend’s podcast and it saddened me. This person is a good friend and the podcast was hard to listen to. I hung in there because I wanted to be able to talk about the content. But it was painful.
There are a two factors that can work against us when it comes to producing a podcast. First is the sheer volume of competition in the podcast landscape. Estimates on the number of podcasts available range from two to over five million shows. These have produced tens of millions of episodes. When we get listeners, it so important to hold onto them.
Which introduces the second (and most important) factor to keep a person listening when hey have tuned in. Or what will drive them away. Audio production quality.
This is a public episode. If you’d like to discuss this with other subscribers or get access to bonus episodes, visit www.communicatoraccelerator.com/subscribe
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit communicationnewsletter.substack.com
This is the final entry in our “Five communication failures” list. A communication can be close to "perfect" but it cannot be do so at the cost of effectiveness. Every communication we do comes down to achieving our desired outcome. Learn the four effectiveness factors and the underlying trait effective commutation must have. Even when it's not perfect.
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In this episode I discuss the impacts of customer experience in business with guest Michael Gansl of Voice of Reason Consulting. We review some stats and how a better customer experience can benefit businesses. And practices that can hurt a business.
CX article Top Customer Experience Statistics You Need to Know in 2023
Chad Eaves - Eaves Communications
www.eavescommunications.com
https://www.linkedin.com/in/chadeaves
Michael Gansl - Voice of Reason Consulting
https://www.voiceofreasonconsulting.com
https://www.linkedin.com/in/michaelgansl
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Connecting with our audience is paramount. Without that connection achieving our desired outcome is severely handicapped, if not impossible. Connecting, or engagement, is not just about being funny. There are other (better) ways.
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This is the second in our five-part series talking about communication failure reasons. Gain more awareness and protect your reputation. It's so easy to lose respect by not preparing properly. We touch on two of the many errors involved in not preparing to communicate as a high performer.
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From his work experience, academic work, and independent studies, Chad has gathered five practices which lead to communication failure. We kick off this series with a trait about the individual.Is it about you? The more you know about them, the better you can avoid these paths to professional disappointment, if not ruin.
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Chad discusses the frustrating topic of not being called the name you want. Perhaps you adopted a nick name for expediency and "blending" reasons. And now you want to be called by your actual name. Or someone lays an unwanted name on you. Being called the name you want is important.
Let's see how to get there.
Wall Street Journal article - https://www.wsj.com/articles/dear-co-workers-call-me-by-my-real-name-81057c9a?st=p9xph3ruikjnvcw&reflink=desktopwebshare_permalink
LinkedIn profile pronunciation link - https://www.linkedin.com/help/linkedin/answer/a550527/record-and-display-your-name-pronunciation-on-your-profile
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Chad and Michael discuss one of their favorite books, “Never Split the Difference” by Chris Voss. It’s a recommended read by both. Available on Amazon.
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We communicate (and live in) a spectrum between chaos and clarity. A horrific injury at the start of the Buffalo Bills and Cincinnati Bengals demonstrated how chaos erupts and communication’s role in working back towards a better sense of clarity and order.
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Episode information
Article information:
Monocle article - https://monocle.com/magazine/the-entrepreneurs/6/does-business-coaching-work/
The difference between advisors, coaches, & mentors… - https://criteriaforsuccess.com/resources/advisors-coaches-mentors/
Chad Eaves contact information:
LinkedIn: https://www.linkedin.com/in/chadeaves
Website: https://www.chadeaves.com
Michael Gansl contact information:
LinkedIn: https://www.linkedin.com/in/michaelgansl/
Website: https://voiceofreasonconsulting.com
YouTube: https://www.youtube.com/c/voiceofreasonconsulting
Get full access to Communication Newsletter at www.communicationnewsletter.com/subscribe
Episode information
Chad Eaves contact information:
LinkedIn: https://www.linkedin.com/in/chadeaves
Website: https://www.communicationoutcome.com
Michael Gansl contact information:
LinkedIn: https://www.linkedin.com/in/michaelgansl/
Website: https://voiceofreasonconsulting.com
YouTube: https://www.youtube.com/c/voiceofreasonconsulting
Please send questions and comments to podcast@communicationoutcome.com.
Get full access to Communication Newsletter at www.communicationnewsletter.com/subscribe
In this episode we are joined by Michael Gansl, a business coach in New York City. We’ll be discussing different aspects of general business topics, sales, marketing, and communication from the article The 14 Amazon Leadership Principles Explained (https://www.mindflash.org/work/amazon/the-14-amazon-leadership-principles-explained-408).
Michael Gansl’s contact information
LinkedIn: https://www.linkedin.com/in/michaelgansl/
Website: https://www.voiceofreasonconsulting.com
If you have questions you would like to be addressed on the podcast, you can send them to podcast@communicationoutcome.com.
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Do you have one (or more) communication tasks on your list? That have been hanging around on your to-do list for the past nine months? Get it done and use it to build momentum for 2023!
When you communicate - know when you are done. And some informal networking tips for the holidays!
Communication Newsletter - www.communicationnewsletter.com
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In episode 2 of House of the Dragon our communication analysis centers around surprises. Surprises by the King, by Corlys, by Daemon, and Rhaenyrs. Sprinkle in some network discussion and a little about communication stakeholders.
Here is a link to handy reference for characters and more - https://www.hbo.com/house-of-the-dragon/official-guide
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The prequel to Game of Thrones has arrived and it’s a gold mine of right and (mostly) wrong things to do when it comes to communication and leadership. Each week during season 1 we will be doing a “Communication, Leadership, & Dragons” podcast discussing decisions, actions, and (future) outcomes.
Book link
Without Guilt and Justice: From Decidophobia to Autonomy https://a.co/d/aBGZMns
House of the Dragon, Game of Thrones and related marks, characters, and other items are the property of Home Box Office (HBO) and related entities. They are used as reference for educational and analytical purposes in this podcast.
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Every has a smartphone! Everyone takes photos! Does everyone take good photos? Probably not,
Photos that will make a difference in your career and business? For your family time? We touch on this, considerations in deciding what title to use, and how a blog can. keep you honest.
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Costco has continued to thrive through the pandemic. How they create and serve their customers contains four lessons we can use in our own commutation. You can even enjoy a $1.50 hot dog special while creating your communication strategy with these practices.
Song link: A Bit of Both by Allen Stone - https://music.apple.com/us/album/a-bit-of-both-from-american-song-contest-single/1618092774
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“The quality of your outcome is determined by the quality of your communication…”. Well, no. That’s not the entire picture. There are the people you want to receive and act on your communication. But not everyone does. Some play nice…and other’s sending different messages.
And the tomato juice…there’s a story there. Inspired by sitting in tomato juice drenched shorts during final approach to O’Hare.
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Joining an association or club can be a great experience. If it’s the right one. And you receive something meaningful in line with your contributions. This and a few words on things not to avoid with email…and a word from Michael Caine.
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Before you talk, write, video...whatever...ask these two questions.
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Not good. There are four words no speaker, instructor, meeting leader ever wants to hear about themselves.
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Too often when people begin video conferencing and recording online video they go for the camera first. We go over why that's the wrong move. Speaking of moves, not only is getting started important when you communicate, but know when to end is critical to your success.
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