Leverage Ladies: Recent Episodes
Shannon Dager & Linda McKissack
Welcome to the Leverage Ladies. This is a podcast where we have inside conversations with top experts and business owners about their journey to finding leverage, growing their organization, and achieving work life balance. These are perspectives and stories you won’t hear anywhere else. We are your hosts, Linda McKissack and Shannon Dager.
In this episode we’re getting together to discuss a topic that is challenging for most business owners, and that is how to manage conflict and have difficult conversations. Many leaders are afraid to even hire people and grow their business for fear of dealing with conflict down the road. Fortunately, you can take intentional steps to make this process easier.
The first step should always be to look at your behaviors first. Decide whether or not you’ve given them the right tools, clearly explained your expectations, and trained them properly. If you answer yes to those questions, then it's time to have a conversation.
There are some helpful tips that can make this conversation easier to tackle. Be specific and have clear examples of the behavior you want to change. Be proactive by taking time to plan what you say, but don’t wait so long that the emotion festers and builds. Practice what you’re going to say, either to yourself or someone else you trust, so that the conversation doesn’t go off track.
When you're engaged in the conversation, make sure to show empathy for their side, actively listen, and acknowledge any criticism they offer you back. Take responsibility for your part in the conflict. Prove to them that you understand their point of view. Remember that they may need time to reflect since this conversation can come up unexpectedly for them.
You can’t know the outcome beforehand, but it opens up a dialogue and will lift a weight off of your shoulders. It’ll create the potential to move forward together on the same page as a stronger team. Regardless of the outcome, you’ll build character as you learn how to face conflict with more confidence in the future.
Connect with us:
www.leverageladies.com
In today's episode Linda and Shannon discuss talent vs. non-talent, and how to distinguish between the two.
There are several ways to identify non talent team members. As leaders, they can be harder to notice since you are in the thick of it. Ask yourself: Is the workload constantly coming back to you? Do they help find solutions, or bring new problems? Typically, energy drainers are non-talents and energy givers are the talent.
If a person is true talent, they will take initiative in the role they are placed in. Often, they will take the role to the next level and exceed your expectations. Everyone will run into challenges in whatever position they are in, but the individuals with talent are self-sufficient and can find solutions on their own.
It’s incredibly helpful if you can learn to discern between the two during the hiring process. Just because a team member is good at their tasks doesn’t make them the right person for that role. Real talent is someone who is intrinsically motivated to complete the tasks because they enjoy them or get something out of them. Otherwise, they won’t stay long in the role. Tie their vision of success with the growth of the company, and the relationship will be fruitful.
Don’t rush into bringing someone on board. Learn more and get to know each other, because then you can make a more informed decision and the potential hire can decide for themselves if they feel the role is a good fit for them, too.
Connect with us:
www.leverageladies.com
Today we’re welcoming Jeff Kuhn. From a young age, Jeff has had a desire to work closely with people and help them in their lives. He leaned into this desire over the years, and has many years of experience working as a recruiter. All of this has led him to being an executive leadership coach, public speaker, and business owner.
Jeff focuses primarily on helping businesses grow via their leverage, and believes the purpose of a true leader is to facilitate the evolution of their team members so that they can achieve their own goals.
One of the biggest things Jeff has learned from years of creating teams is not to hire people you like, but to hire someone who is truly fit for the job. Working in a high-performance environment requires a motivated personality type, and those who want to do the bare minimum will not thrive in this environment.
For many leaders, their greatest hesitation arises when it comes to signing another paycheck not knowing if it will be worth it. Hire for a position that will make the biggest difference in your business; someone that can do revenue-generating tasks and free up your time as the owner. Hire someone based on whether or not there will be a return on your investment.
Attracting the right type of people to your business and knowing how to figure out who’s the best fit for the position can be challenging, but if you learn how to bring in those people and help guide them toward their own success, your business will be successful too.
Connect with Jeff:
www.bemoreeveryday.com
Connect with us:
www.leverageladies.com
We’re with our friend and special guest Dana Gentry in today’s episode. Dana has been in real estate for 18 years, and currently she is enjoying her leadership role with a team in the central Kentucky and Lexington area. Dana is the owner of multiple market centers, and is proud to say her success is driven by her desire to be outrageously generous.
What often holds people back from true success are the fears they have about failure, success itself, or other unhelpful thoughts. Dana knows what it's like to have a fear of letting people down. It’s vital to remember that failure is not the end, but part of the journey. Focus on the big picture and the impact that you want to make.
It’s not about the money that you make. Wake up every day and do your best. Aim to improve, and money will be a byproduct of that. We mistakenly think our goals are about getting that item on our dream board, but it’s so much bigger than that. Those material things will show up when you live a meaningful life.
The more you acquire, the more leverage you have. The more leverage you have, the more time, energy, and financial support you can provide to the people you care about. It’s about how to use the leverage you have to support the type of dream life you want to lead.
Make the phone call, take the course, do the work. Learn to be disciplined, and commit to the success of your dreams. Believe you are worthy of the opportunity, and you’ll see what exciting opportunities come your way and how you can use them to connect with your ideal future.
Connect with us:
www.leverageladies.com
Connect with Dana:
Email : danagentry@kw.com
Monica Reynolds joins the conversation on today’s episode of Leverage Ladies. Monica is a real estate coach, author, and group trainer of the Perfect Real Estate Assistant Program. She considers herself a confidence builder and is passionate when it comes to helping other agents continually improve their businesses.
Two of the most important aspects of your business are the systems you have in place and the people you have working on your team. If you can get these two things working optimally, you can streamline your day-to-day work life.
Having a systematic way of operating in your business has many benefits. Creating systems makes it easier to duplicate a process and can make any process easily scalable. It leaves nothing to chance, and shines a light on any issues so that you can consistently improve on them. Most importantly, it provides a blueprint for you, and in essence, your assistant so they have a guide for how things are meant to operate, thus increasing your efficiency.
Finding an assistant is something even Monica resisted in the beginning. It starts with finding the right person. Highly analytical people make great assistants, since they typically want to address and fix any problems that arise. They also have a high level of attention to detail. This person should also be someone whose company you enjoy, since you’ll end up spending a significant amount of time with them.
At the end of the day, your systems and assistants are intertwined in your daily work life. Finding a way to have them work cohesively and optimally will influence the ease or difficulty of your everyday life as an entrepreneur.
Connect with Monica:
Email: monica@kw.com
Website: www.monicareynolds.com
Connect with us:
www.leverageladies.com
Shannon Waller is with us for today’s episode of Leverage Ladies. Shannon is an expert on entrepreneurial teams, and creator of the The Entrepreneurial Team Program. She is also an author of The Team Success Handbook: 12 Strategies For Highly Productive Entrepreneurial Teams. Integrating entrepreneurs with their teams is what Shannon is truly passionate about.
Additionally, she’s written Multiplication by Subtraction: How To Gracefully Let Go Of Wrong-Fit Team Members. Entrepreneurs often need support identifying right-fit team members and knowing what to do with them, which is exactly what this book can guide them through.
Subjective information isn’t enough to establish whether or not someone is a right fit in your business. This is precisely why Shannon emphasizes the importance of establishing profiles. The best way to approach this is to have it be a part of your hiring process. The kind of person you are looking for should always be considered with their specific potential role.
There are four different kinds of unique abilities: unique, excellent, competent, and incompetent. Pairing people with work they find endlessly fascinating is the best possible scenario. Unique ability gets more concentrated and more defined over time. It grows deeper, rather than leading to disinterest.
As an entrepreneur, it’s important to create a team of self-managing individuals. In three terms, that looks like: clear vision, clear values, and unique ability. Conversations create priority, but always keep in mind the best ways you and your team members receive communication. We’re all unique in our needs, so we can’t assume other people think like we do.
Connect with Shannon:
https://yourteamsuccess.com/
Connect with us:
www.leverageladies.com
This time around, the Leverage Ladies, are joined by Wayne Turmel. Wayne is the author of The Long Distance Teammate, as well as several other novels and stories. He’s a former stand-up comedian and is now an entrepreneur and expert in remote leadership.
Over the past 18 years he’s spent working in virtual communication, he’s come to become an authority in the remote space—especially given the changes since the pandemic. When this event happened, virtual work got pushed in a way so many people didn’t anticipate (although Wayne certainly saw it coming).
What does it mean to be a good teammate? There are “3 P’s” of remote work success: productive, proactive, and potential. Great teammates don’t just complete their own work—they reach out and help others once their work is done. Engaged employees also stand above the rest as the best kinds of teammates.
In the hiring process you can test for aptitude and stylistic fit, but you can’t necessarily test for engagement. Engagement comes from within. As an employer, the onus is on you to create an engaging environment, but whether or not an employee connects with that is up to them. Opening a conversation, even when a team member says everything is “fine,”can help you keep a pulse on how they’re really feeling.
A big mistake managers tend to make is over measuring or under measuring. Constantly checking in can get in the way of productivity, but not checking in often enough can cause you to miss important factors along the way. If you can learn to think of yourself as a leader rather than just a manager, you have a greater chance of creating trust and engagement with your team.
Connect with Wayne:
https://wayneturmel.com/
Connect with us:
www.leverageladies.com
In this episode we’re joined by Ryan Allen. In 2012, Ryan got into real estate on a whim. She was a new mom and her job at the time required her to travel, which wasn’t feasible while having a newborn. She took a job as an assistant for a single agent in a Keller Williams office, and that’s where her journey began.
Once she started diving into business, she found what her strengths were. Naturally, she had a passion for taking someone else’s vision and then making it happen. Throughout her years on that team, she grew it to 14 people. From there, she got her license to sell homes.
For the next year, she excelled at selling homes but then decided to get out of it. Ryan realized there were so many other leaders who weren’t leveraged properly and who weren’t given a vision or a world big enough to thrive in, so she got into coaching to help other people build their life by design through operations.
Ryan and her husband now run AGL Properties in the Southern Indiana and Louisville, Kentucky area. They have 10 agents, 4 cyber backers, a Director of Sales, and recently leveraged a Director of Operations. By onboarding a Director of Operations, Ryan and her team were able to fill gaps that they couldn’t manage on their own.
The success from leveraging came with an open mindset. She recommends that, when hiring, to not go in with the expectation that you must teach them everything. You need to know the role you’re hiring for explicitly. Don’t cut the processes short by skipping steps. Follow the process, stay true to the process, and hold them to your standards.
Connect with Ryan:
Email: impactcoachingryan@gmail.com
Connect with us:
https://www.leverageladies.com/
Award winning real estate broker Emily Marchese is the guest on today’s episode of Leverage Ladies. Emily started her career in real estate in 2003 and is transparent about how she struggled in her business until she began to use leverage. Her first hire was an administrative assistant. Fast forward to just last year, her team of eight achieved 240 units for $105 million.
The right hire can do so much for your business. Each great hire has helped to elevate Emily’s business. Finding people with work ethic, experience, and a desire to succeed can compensate for a hire’s shortfall if you’re willing to invest time into them.
The one mistake Emily has made when it comes to hiring for leverage is hiring someone primarily because she liked them while overlooking certain areas that may be missing. She’s also given chances to people she shouldn’t have given chances to. Now, she takes into account her team's input to make her decision more objective.
Supporting virtual team members starts with a morning huddle for Emily and her entire team. It’s their chance to talk about what their plan for the day is. Virtual leverage comes with its own set of unique challenges, but it also comes with cost-effective advantages too.
Emily foresees needing even more virtual support in the future to convert leads in their database. What’s important to her is helping her team become leaders and hiring them the leverage they need to continue to be successful.
Connect with Emily:
https://marcheseteam.com/
Connect with us:
www.leverageladies.com
In this episode we’re joined by Brindley Tucker, owner of Your Realty Leverage. At a young age she discovered drugs and alcohol, which took her down a negative path. She eventually began working with Keller Williams, an international real estate firm, but hit her personal rock bottom in 2012. Luckily, her company helped her get out of this difficult time.
When eEdge from Keller Williams was released, she was biking from agent to agent helping them to set it up. During that time, she received a call requesting her to help with transaction coordination. From there, in just 3 years, she did 2,000 transactions with a team of 6.
She progressed to building operations at KW MAPS and was able to sell her first TC business. Brindley then went on a 3-year journey with KW MAPS and built out their Director of Operations coaching program. When COVID hit, she grew her passion into leverage by creating a company where agents could be guided. Errors were made along the way and her business bloated, so she learned that things had to be scaled back to move forward.
After taking a step back, Brindley returned to production. She had to change her mindset and worked on meeting her team’s needs. To get it right, she felt she had to make mistakes and to develop skills to address conflict.
So that Brindley can continue to strive, she puts time aside to have weekly leadership team days. She’s engaged and continues to run 3 successful businesses. Many different systems have been put in place so that she can remain involved with her team and keep culturally connected in a virtual world.
Connect with Brindley:
https://yourrealtyleverage.com/
Connect with us:
https://www.leverageladies.com/
Rich Rector, who has been in real estate for 32 years, is our guest today. He’s been a coach for about 20 years and has been with Keller Williams and MAPS for 15 years. In total, he has 13 businesses thanks to being able to leverage along with knowing how to recruit the right people.
Learning to leverage has allowed Rich to recruit over 3,000 agents. His technique consists of empowering people through getting them to get clear on their vision, goals, and dreams. Then, he helps them see the path of accomplishing those and overcoming challenges by having tools and systems in place.
Mindset is a huge factor when it comes to recruiting. One of the things that holds people back the most is the fear of change and rejection. Most people are content with where they are, so they tend to set up their own obstacles. That mindset needs to be taken off the table in order to begin to build a relationship and have someone realize what dreams and goals they have and how to better serve them.
Recruiting is a huge piece of what Rich does, but he doesn’t do it alone. He leveraged and hired a cyber backer. From there, he was able to branch off and franchise. He now has 19 cyber backers who work for him personally. When he found the power of leverage, his income doubled.
The biggest lesson Rich learned was to look at what his time is worth. He realized that by leveraging his first assistant, he would be able to pass on responsibility and focus on scaling. This goes beyond real estate; many other businesses and industries can benefit from this same system.
Connect with us:
https://www.leverageladies.com/
This time we’re joined by Tom Dager. He is the Chief Information Security Officer at Archer Daniels Midland, and oversees all things cybersecurity across the organization. Archer Daniels Midland is a Fortune 50 company with offices all over the world. Tom's team includes over 100+ members in office and virtual.
It can be challenging to move from a non-leverage role into a space where you need to use leverage like Tom has. Now, he couldn’t imagine operating in his work without using leverage to his benefit. Easing into using it in both his professional and personal life has made the transition easier.
In his organization, Tom leverages hundreds of people—many of them working virtually. Leverage, especially virtual leverage, will permeate the workspace now forever. It takes focused, intentional effort and team communication to build the company culture across team members.
No matter who the individual is, giving them kudos and credit is important across the board whether they are in office or elsewhere. Having a core group of individuals is important for his organization, and diversity plays a huge role during the hiring process. Building a good team is an equation, and not everybody gets it right.
In business, we tend to view people as resources to fill a need. At the end of the day, they are still people. Tom emphasizes connecting with these people individually and recognizing the work they do within the organization. Every person is unique—they have different drivers and needs. Knowing those details for each person will open up a world of opportunities.
Connect with Tom:
https://www.linkedin.com/in/thomasdager
Connect with us:
www.leverageladies.com
On this episode of Leverage Ladies, Linda and Shannon are joined by guest Pam Bornhorst. Pam is a realtor, but decided to open a Mega Agent Office as it has always been a dream of hers to be a part owner. She knew very little about getting into the business, but saw a growing demand for agents who needed direction. However, she found she needed direction herself.
After months and months of hiring the wrong people, she reached out to Shannon. She felt as though she was “drowning” and was in dire need of a coach. Together, they walked through the recruiting and hiring process.
It was a struggle financially, but through trial and error, Pam landed her first successful hire. His name is Chase, and became her director of operations.
Hiring Chase lessened her workload, but allowed her to regroup and focus on more important tasks. She went from never taking a vacation to having the freedom to leave work whenever she desired. She had more time and in the long run, more money. Having a director of operations allowed her to continue to leverage and grow. If there was a perfect example of how well leveraging works, Pam would be that example.
In just under 3 years, she went from 8 agents to over 60. A new building is currently being constructed as her business continues to grow. She remains optimistic about the future and wishes to pass on her knowledge so her agents become as successful as she has. Her outlook on limitations has forever changed. As Pam likes to say, “the sky is the limit.”
Connect with Pam:
https://www.bornforhomes.com/
Connect with us:
https://www.leverageladies.com/
On this episode of Leverage Ladies, Linda and Shannon are joined by guest Kara Dennison. Kara is the CEO of Optimized Career Solutions and an Executive Career and Leadership Coach. Through her executive coaching program, she has helped thousands of professionals land their dream job.
One of Kara’s sayings is “dreams can change,” and looking back on her career and life, this rings true for her. In her early 20s, she worked full-time while also starting a wedding photography business. Later on, she dove into human resources and fell in love with recruiting.
However, after some changes at the business she was working at, she decided to look for other opportunities. She was met with some serious burnout, and decided she needed to pivot her career entirely. This would eventually lead her to partnering with another career coach and helping over 750 people land their dream job in 2020. Finally, Kara felt aligned with what she wanted to do.
Through her work, Kara has identified certain qualities in a job that people are looking for now, one of them being flexibility. This doesn’t always mean remote work, but flexibility in understanding and compassion. That said, there are so many benefits to hiring remote workers—a major one being that your pool for talent greatly increases.
When Kara recently faced a series of medical issues, she accepted that it was time for her to hire and delegate. She needed to get herself out of marketing, not because she dislikes it, but because she actually finds it addicting. By hiring support, she’s been able to step away, which is helping her avoid continued burnout in the future.
Connect with Kara:
https://optimizedcareersolutions.com/
Connect with us:
www.leverageladies.com
Are you curious about the best way to build and support a remote team? We’re exploring this topic on today’s episode with guest Kelly Anne Harris. She is a Real Estate Leader, Entrepreneur, Investor, and Trailblazer who is on a mission to provide amazing opportunities for her partners.
At the present time, Kelly is running three different companies: a property management company, a brokerage, and the Vizion Real Estate Platform. Needless to say, there are a lot of moving pieces, and to a certain degree, the support in regards to team effort overlaps between these entities. There are currently a dozen people working remotely between them all.
While Kelly has always been brimming with ideas and excitement around what she could do in her businesses, she started noticing that her leadership team was becoming burnt out. The moment they started hiring virtual assistants, they were able to eliminate the burnout and flourish together. That’s the power of leverage.
Having virtual support with transaction management has had the most impact, because having someone on call to help with this keeps the momentum going. They also help recruit new agents, transcribe coaching calls, put together presentations, and manage social media.
One aspect of virtual onboarding that shouldn’t be overlooked is the training. These team members will still need support with training as well as an introduction to the company culture. Having the right person—someone with patience and a willingness to take their time to train— lead the remote team is crucial to their success.
Connect with Kelly Anne:
https://www.linkedin.com/in/kelly-anne-harris-49b769111
Connect with us:
www.leverageladies.com
Linda and Shannon are discussing personality assessments, also called job assessments, in today’s show. They explain types of assessments they use, what their benefits are, and how to utilize them in your business.
These assessments have changed over the years from looking only at job-based skills, to including personality aspects, to now drilling down into your key skills. In her business, Linda uses these assessments not only to help her team, but to learn more about herself. Understanding your trigger points can really help you to reflect and question your reactions and behavior.
Besides using them in her business, Shannon also uses assessments in determining how to approach people. Certain assessments can help you understand people even before you get out of your car just by looking at their homes.
As a result of Linda taking assessments, she has learned what roles will fit her and her social ability. The more you learn about yourself, the more you can tailor your team and surroundings to suit you. Both Shannon and Linda have learned that they need smaller teams and efficiency in order to be the most productive.
The COLBY test looks at cognitive aspects and methods of operation. Looking at these results allows Linda to have a combination of super action-focused people and more thoughtful, reflective people. It helps you to learn how to interact with different types of personalities as well.
Often, the cost of these assessments puts business owners off. However, consider the cost of a bad hire. Or two. Or three. It’s a drop in the bucket compared to the consequences of having the wrong people in the wrong roles. It’s not about discounting people, it’s about finding their strengths.
Connect with us:
www.leverageladies.com
This episode sees Linda and Shannon discuss the overall hiring process, how both of them learned the best hiring process for their business, and offer some tips for those looking to bring on new people.
When she started hiring people, Shannon would often just bring on friends or family that seemed like a good fit without doing any interview process or skill checks. It became clear that bringing existing relationships into the business just because they were friends was not something that was sustainable. They may be good people, but the employer/employee boundaries are skewed in these cases.
In Linda’s case, when interviewing candidates, she found she was doing almost all the talking and trying to sell them on the position. Now, she lets the candidates do 99% of the talking. Both Linda and Shannon have learned that hiring people to fix them and make them fit will never work. You need to hire the right person for the job and the right job for the person.
You can’t hire the right people without nailing down a hiring process. The most important thing is to have clarity on the front end. What is the core of the position? What kind of people do you want on your team? Also, make sure you are looking up at least 3 references for your candidate. The more background information you can get, the more of a full picture you can build of them.
It's important to have a multi-layer process, from initial phone calls all the way to group interviews. Of course, virtual team members are a slightly different matter and will depend on your business and the role in question. Remember, no matter what, a strong sense of accountability and communication skills are key.
Connect with us:
www.leverageladies.com
In today’s episode, Linda and Shannon are joined by Alicia Shepherd, an entrepreneur running a huge platform of multiple companies designed to help transform Commercial Real Estate. Listen in as Alicia discusses her career journey, and how she manages her hectic family life, and multiple different businesses.
A native of Austin, Texas, Alicia and her husband have four children: a 6-year-old son, and 2-year-old triplet girls. Already with a lot to handle, Alicia wanted to solve the problems and fill the gaps in the commercial real estate sector that no one else was tackling. She aims to give others the tools they need to flourish in the industry, even if they are new to it.
Her real estate training company, Nucleus, provides a jumping-off point for people with basic training up to mastery-level lessons. In addition to Nucleus, Alicia has a launch network comprising of 12 separate brands and companies that operate inside of it, supporting any administrator or operational need that a commercial agent or investor would use.
Always wired for leverage, Alicia began her career as a songwriter for Universal but knew it wasn’t for her. Instead, she took a job working for a real estate agent and knew that it was the industry for her. As she advanced in her career, she also knew that she needed support. It’s easy to keep doing what you have always done, but you need to take the step and leverage those around you for support.
Focusing on a specialty was important for Alicia, and knowing that she wanted to improve things in the industry for those coming after her was a huge driving force. It was about gaining clarity for herself and creating that clarity for others.
Connect with Alicia:
https://www.aliciashepherd.com/
Connect with us:
www.leverageladies.com
Welcome to the first episode of Leverage Ladies. Today, Linda and Shannon lay out a roadmap for the future of the show and how it will help you utilize the resources at your disposal. Listen in as Linda and Shannon tell their stories of running their businesses and how they learned to use leverage.
At Linda’s first real job when she was 18, the inflexibility of it was a shock to her. She learned that freedom is what you get when you learn to leverage. Wherever her life was messy, it was time to look at “who,” not “how.”
It wasn’t an easy thing to learn, and it can be difficult to give control to others. However, if you are truly honest with yourself about where your skills are lacking and who can do it better, it’s an easy choice to make. Instead of laboring over something you aren’t good at or don’t have the knowledge to do, enlist the help of others. That way, you can focus on what you are good at.
Shannon owned a business while young and married. Also, in 3 years, she had 3 babies. Bringing the kids to construction sites was not how she wanted to operate; she knew it was time to hire others. After the recession in 2008, the business didn’t have the staff to thrive, and Shannon began learning how to build teams. Eventually, it became a passion.
Recent world events have accelerated virtual staffing, and if you aren’t leveraging those opportunities, you are missing out. Being able to have access to a workforce that can be integrated 24/7 is a definite benefit. Learning to focus on what is important and what problems need solving will allow you to get the best people for you.
Connect with us:
www.leverageladies.com
Today, Linda and Shannon lay out a roadmap for the future of the show and how it will help you utilize the resources at your disposal. Listen in as Linda and Shannon tell their stories of running their businesses and how they learned to use leverage.
Linda’s first real job started when she was 18, and the inflexibility of it was a shock to her. She learned that freedom is what you get when you learn to leverage. Wherever her life was messy, it was time to look at “who,” not “how.”
It wasn’t an easy thing to learn, and it can be difficult to give control to others. However, if you are truly honest with yourself about where your skills are lacking and who can do it better, it’s an easy choice to make. Instead of laboring over something you aren’t good at or don’t have the knowledge to do, enlist the help of others. That way, you can focus on what you are good at.
Shannon owned a business while young and married. Also, in 3 years, she had 3 babies. Bringing the kids to construction sites was not how she wanted to operate; she knew it was time to hire others. After the recession in 2008, the business didn’t have the staff to thrive, and Shannon began learning how to build teams. Eventually, it became a passion.
Recent world events have accelerated virtual staffing, and if you aren’t leveraging those opportunities, you are missing out. Being able to have access to a workforce that can be integrated 24/7 is a definite benefit. Learning to focus on what is important and what problems need solving will allow you to get the best people for you.