Omdia Digital Leaders Podcast: Recent Episodes
Omdia
The Omdia Digital Leaders Podcast explores topics impacting leadership in the Digital Age. Listen to Omdia experts and industry leaders talk about the things that can make or break your digital success story.
Host 1: Hansa Iyengar, Principal Analyst Enterprise IT Strategy at Omdia (Pronouns - she/her)
Host 2: Terry White, Senior Analyst Enterprise IT Architecture and Management and Ex-CIO (Pronouns - he/his)
Have you ever wondered what happens to your data when you die? Where does it go? Does it get deleted or archived? Can your loved ones access or moderate it? In this final episode of the Omdia Digital Leaders podcast, we will help you learn what happens to your information and how there is an industry that continues to benefit from your data long after you are gone.
In this fortnight's episode we tackle the persistent problem of accidental IT. What is accidental IT and where does it originate? How should a CIO deal with this problem and turn accidental IT into intentional IT? Listen to this episode to find out.
With technology playing an increasingly important role in society and business it is essential to question the purpose of IT investments is more important than ever. Join me and Terry White on this episode as we argue why organizations need to challenge the conventional rationale behind IT investments.
Buzzword blindness is a real thing. When business leaders chase after the next shiny thing without understanding it in its entirety we get a case of buzzword blindness. It is capable of crippling businesses because of the myopia and hubris it generates. But not all buzzwords are bad. In the second part of this two-part series we unpack some of the most common buzzwords in the IT space and provide advice on how to not fall prey to the buzzword bandwagon.
Buzzword blindness is a real thing. When business leaders chase after the next shiny thing without understanding it in its entirety we get a case of buzzword blindness. It is capable of crippling businesses because of the myopia and hubris it generates. But not all buzzwords are bad. In the first part of this two-part series we unpack some of the most common buzzwords in the IT space and how to prevent falling prey to the buzzword bandwagon.
Around 99% of all enterprises globally are small businesses and lo-code/no-code solutions can make a significant difference in this segment. In this episode Hansa and Terry are joined by Hwee Xian, Senior Analyst - SME and SOHO Intelligence at Omdia, to unravel the unique needs and challenges of this segment and how LCNC solution vendors can address them successfully.
In the last two episodes we have spoken about the some of the key trends that will impact how the CIO's role in the organization evolves. In this episode we bring you tips on how to navigate the choppy waters as expectations from the CIO move beyond technology delivery.
In this episode we continue the discussion on the trends that CIOs need to be aware of for 2023 and beyond and how these will affect the roles, responsibilities and accountability for the CIO.
Welcome to the 3rd season of the Omdia Digital Leaders Podcast. We kick off the season with the first part of a two-part series on the trends CIOs need to be prepared for in 2023. Join us as we touch on the trends and provide advice on navigating them.
This two-part series is all about the common misconceptions and untruths that CIOs often fall prey to. It is extremely easy it is to get caught up in the day-to-day demands of the job and lose sight of the bigger picture and this episode will force you to confront some of the lies you might be telling yourself while also providing practical advice on how to move past them and be a more effective leader.
This two-part series is all about the common misconceptions and untruths that CIOs often fall prey to. It is extremely easy it is to get caught up in the day-to-day demands of the job and lose sight of the bigger picture and this episode will force you to confront some of the lies you might be telling yourself while also providing practical advice on how to move past them and be a more effective leader.
In the second part of our series on data, we speak with Omdia's Brad Shimmin on data democratization - what it means, why its important, what benefits it brings and how to start off on a data democratization journey. If you're passionate about data's role in the enterprise then don't miss this episode!
Data is the most important asset that a business possesses. Successfully leveraging it, however, is another story. In the first of this two-part series on data Omdia Chief Analyst Brad Shimmin talks to us about building a foundational data strategy to manage upstream data efficiently and effectively.
Doing customer service the right way requires more than just investing in the latest chatbot or AI system. In this episode we speak with Josh Nielsen, CEO and co-founder of Zencastr, who shares his company's approach to customer experience and how to leverage support to create a unique differentiator and competitive edge.
The moment you start writing code you start accumulating technical debt! Technical debt continues to plague businesses and prevents them from reaping the full benefits of their cloud and digital investments. In this episode we are joined by Moti Rafalin, CEO and co-founder of vFunction, as we break down common myths about technical debt and provide advice on how to address it effectively.
Enterprise architecture is a lot more than a technical audit. Having an imbalanced approach to EA is one of the key reasons why transformation programs don't move fast enough or don't deliver desired outcomes. So what is EA? How can enterprises ensure they have it right? Listen to this episode and find out!
Shadow IT poses security risks, increases complexity and cost for the organization because it circumvents established practices and protocols. In this episode we speak with Bel Lepe and Matt Chiodi from Cerby on how to effectively bring shadow IT into the fold and embrace it as a tool for increasing productivity and employee satisfaction.
IT contracts can be a tool or a hurdle based on how they are designed, drafted, and executed. In this episode we discuss how to ensure that the contractual language, terms, performance measurement, and governance can be adapted to make the contract an asset rather than a liability.
There is a dark side to the IT contracting process and the contract itself which is often one of the biggest pain points for the business and at the reason behind many challenges including scope-creep, budget overruns and missed deadlines. But there is a way to avoid the pull of the dark side and make the process easier and more conducive to the digital age. In this two-part series we talk about why this hidden side exists in the first place and what can be done to mitigate it.
Industrial sustainability is one of the major focal points in the move towards a greener future and it is clear that manufacturers need to 'clean up' their act to survive the next decade. But this is easier said than done because of the massive investments needed and risks involved. In this episode we speak with Omdia's Alex West to uncover where the manufacturing industry stands on its shift to sustainable business models and the role that technology can play in enabling this transformation.
Ecosystems have always been an integral part of any business, and they are even more important in the digital era. What if the ecosystem could be tapped into to deliver exceptional value and valuation for the participants? Tune in to this episode where we speak with EY's Greg Sarafin to uncover how ecosystem business models differ from business ecosystems and how to create and nurture a successful ecosystem business model.
Digital transformation and innovation are often used interchangeably, but are they the same? How has the pandemic impacted what passes as transformation? Can you be certain that your transformation strategy is still relevant? Confused? Then listen to this episode where Hansa and Terry redefine transformation and lay some ground rules that can help you can survive the accelerated pace of transformation in the coming years.
Despite millions being invested in customer experience technology customer churn remains high. Why? In this episode Terry and Hansa explore why the chatbots, IVR systems, and RPA could be the reason for disgruntled customers. We also provide advice and pointers on what you can do to rectify this and ensure your customers are happy.
There is little argument that the post-pandemic organizational environment will include hybrid work. However, many assumptions about the nature of the hybrid work model are flawed. Designing a hybrid workplace architecture is more nuanced and inclusive than merely providing the tech for remote working. In this episode we examine the broader implications of hybrid work models and propose some principles and recommendations for architects.
Enterprise Architecture and DevOps platforms are heading towards a probable convergence as businesses seek end-to-end process discovery, tracking, and management. Value Stream Management (VSM) is an established and growing enterprise practice, and it epitomizes where the above convergence will happen. In this podcast we explore why VSM is important in today's context and what needs to be done to embed it in enterprise strategy.
Sustainability is one of the hottest topic in the C-suite and every enterprise is looking at ways to turn into a sustainable business. Given that technology underpins the digital enterprise, Green Enterprise IT is becoming a mandate for the CIO. But how sustainable is Green IT? How do you know what is really sustainable versus what is greenwashing? Where does the buck stop?
In our previous episode Terry and Al touched upon the major reasons why digital transformations are often unsuccessful. It's not because the wrong technology was used but because the business is asking the wrong questions. So what questions should enterprises ask, and why now? Why do these matter? What are some of the biggest roadblocks that future enterprises will have to face? Tune in to this crackling sequel to know more!
Omdia's research across 6000 organizations globally shows that only 13% of programs labeled 'Digital Transformation' are actually transformative. The rest are simply hogwash. In the first of this two-part series Terry and Al dive into the reasons why digital transformation fails to deliver results and what can be done to ensure that your project avoids pitfalls on its journey to deliver true transformation.
In the second of this two part series, we are joined again by Brad Shimmin and Alex Harrowell as we discuss where low/no-code solutions fit into the overall IT environment in the business and what the CIO needs to be aware of and do to ensure that these solutions do not wreck havoc with enterprise systems.
The use of low-code/no-code platforms has seen significant uptick in the past couple of years. These tools are increasingly being used to develop and train AI/ML models and though they help in speeding up the process, there are significant downsides that enterprises need to be aware of. In the first of this two part series, we are joined by Brad Shimmin and Alex Harrowell as we seek to understand the platform and infrastructure implications of relying on low-code/no-code platforms for AI implementations.
In Part 2 of this two episode series, Hansa and Terry have an interesting conversation with Oracle's Maz Songerwala on how to enable your organization to leverage application support as a strategic tool for enabling customer success. Listen to Part 1 first as this episode continues on the conversation.
Despite being at the center of the customer experience with a product, application support is underleveraged when it comes to its role in delivering service excellence. In part one of this two-part series, we speak with Oracle SVP for Applications Service Excellence Maz Songerwala to get under the hood on how to strategically leverage support in delivering service excellence.
We are undeniably in the middle of a transitory phase where technology is upending business models and challenging established notions around working, workplaces, customers, and customer engagement. This paradigm shift presents a window of opportunity that businesses need to capitalize on to ensure continued success; and the CIO and technology sits squarely in the middle of all this. What are the elements of this paradigm shift and how should you prepare for it? Listen on to find out.
CEOs are looking to their CIOs for leadership and ideas in an increasingly digitized business environment, that continues to be challenged by the pandemic and the disruption it continues to bring. We begin the second season of the Omdia Digital Leaders Podcast by taking a look at some of the major trends that the CIO needs to keep on her radar and which will impact enterprise technology through 2022 and beyond.
In the last episode for this season, Hansa, Terry and Al have a lighthearted discussion about technology roles that should exist but don't. Truthfully, it's not all fun and games, but fodder for thought. As technology and the role it plays in the enterprise evolves, so should roles and responsibilities. Tune in to hear about the top roles that should be part of the organization going forward.
There's a lot of hullabaloo about quantum computers and the potential they hold to revolutionize computing as we know it. But there's a whole lot of confusion and complexities behind the technology and its applicability in the enterprise. In this episode, Hansa and Terry are joined by Roy Illesley and Timothy Hirzel who help demystify some of the mystery surrounding quantum computers and provide sage advice on how to approach the quantum conundrum from an enterprise perspective.
SASE rapidly rose to the forefront as a single cloud-based source for networking and security technologies for frazzled enterprises dealing with the security fallout from the pandemic. However, not many know what exactly SASE is and whether it is worth pumping millions into it. Omdia's own Rik Turner joins us as we demystify SASE, identify which enterprises stand to benefit from it, and unravel whether it is a lasting trend or just another short-lived buzzword.
We speak about data, information and analysis as being key to making sound, logical decisions, but we don't recognize and account for the impact that people, politics and power struggles have in the success of organizational strategies. In this episode, Hansa, Terry and Al explore the role that hidden agendas play in the organization and what needs to be done to ensure that transformation progress smoothly to fruition.
IT has never been good at determining and exposing the cost of delivering tech services, but until CIOs have complete cost and benefits transparency they cannot attain the leadership position they need to fill. In this episode we explore the need for standards in IT Financial Management and how that can make or break technology strategies.
The pandemic has permanently changed the rules of engagement - with customers, employees, partners and citizens. In this episode Hansa and Terry are joined by Maxine Holt and they explore how the role of cybersecurity has changed and what it means for business resiliency planning.
In this episode Terry and Hansa are joined by Al Blake to discuss how digital leaders can keep technology roadmaps heading in the right direction in an environment of ongoing instability.
In this episode Hansa and Terry speak with Leah Yomtovian, VP Corporate Strategy & M&A Integration at Oracle to uncover the foundational principles of customer experience that Oracle leverages to drive continuous transformation. Listen in to learn how to enable the same ruthless focus on customer success in your organization.
In this episode Terry and I talk about why it is essential to revisit the enterprise approach to application modernization and how the programs are managed. Unless modernization is done right, it fails to add value to the business. Listen now to learn what needs to be done to ensure that you are setting up your modernization programs for success.
Following on from the conversations in Ep 1 and 2, Terry and I discuss a very touchy topic - whether digital transformation strategies are indeed strategic enough. Listen and find out if your digital transformation strategy lines up or not!
In this episode Hansa and Terry explore what, if any, is IT's mandate and is it the right one? How IT's mandate is articulated plays an important role in an organization's ability to achieve digital success. Learn what IT and business leaders need do to ensure that they position their organization for success.
The IT department has been called IT since the 1990s, but technology and roles have since changed. Should the name not change as well to reflect what the modern department does?