Isos Technology: Recent Episodes
Isos Technology
Isos Technology has been helping teams reach their full potential with Jira and other Atlassian products for more than 15 years. Listen now to make your teams and tasks more effective today!
In this insightful episode of Atlassian Impact, Erin Philips, your host, dives deep into the challenges of enterprise transformations with Tracy Walton, Director of Agile Services at Isos Technology. Tracy shares her extensive experience in helping organizations achieve business agility and alignment, offering valuable strategies to correct misalignment and drive better business outcomes.
Main Topics
- 01:22 - Defining Business Agility: Tracy explains the concept and its importance in today’s market.
- 02:39 - Understanding Enterprise Transformation: Discussing the gap between current state and desired outcomes.
- 03:43 - The Pyramid of Clarity: Aligning identity, goals, strategy, and work for effective transformation.
- 07:26 - Why Transformations Fail: Exploring common pitfalls and the importance of clear mission and vision.
- 08:00 - Signs of a Failing Transformation: Identifying symptoms of misalignment and deeper organizational issues.
- 14:24 - Importance of Alignment: Focusing on outcomes over tools to ensure successful strategy execution.
- 17:27 - Accelerating Transformation: The role of expert partners in navigating complex transformations.
Episode Guests
- Host: Erin Philips on LinkedIn
- Guest: Tracy Walton on LinkedIn
Additional Resources
- Isos Technology– Learn more about the services offered by Isos Technology.
- Succeeding with Agile by Mike Cohn– The book that inspired Tracy Walton’s career in agile.
- How Atlassian Solutions Can Help You Correct Misalignment and Supercharge Business Outcomes - Download our whitepaper for a deeper dive into organizational alignment.
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Apple | Spotify
In this episode of Atlassian Impact, show host Erin Philips delves into the evolving role of Managed Service Providers (MSPs) with special guest Jay Louvis, Director of Managed Services at Isos Technology. Jay shares insights on how MSPs are adapting to current market conditions, the shift organizations are making toward cloud-based solutions, and the strategic value MSPs bring to enterprise organizations.
Main Topics
- 1:32: Impact of Market Conditions on Atlassian Ecosystem: How inflation, election year, and other market factors are influencing investment in Atlassian tools
- 2:45: Rethinking Managed Services: How MSPs are adapting to changing market needs by being more creative and cost-efficient
- 3:15: Evaluating Managed Services Solutions: Key considerations for organizations when comparing different providers
- 5:05: Importance of MSPs’ Expertise and Resource Location
- 7:41: Role of MSPs in SaaS-Based Delivery Models: Changes with the shift to cloud platforms and SaaS solutions
- 10:28: Leveraging AI in Managed Services: Potential and limitations of AI and its impact on the role of MSPs
- 13:18: Shifting Perceptions of Managed Services: Changing mindsets around MSPs from commodity to strategic investment
- 16:05: Real-Life Customer Success Stories: Innovative managed services relationships and how customers benefited
Episode Guests
- Jay Louvis, Director of Managed Services at Isos Technology
- Jay is the Strategic Practice Owner (SPO) of Managed Services at Isos. He began his technical career as a college student at Apple retail. Jay believes the customer service experience was incredibly valuable in preparing him for a consulting role by learning how to handle a variety of customers in technical and non-technical situations. He enjoys a fast-paced environment focused on building relationships. Outside of work, Jay spends time cooking, drinking craft beer, surfing, snowboarding, and being a dad.
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Apple | Spotify
In this episode of Atlassian Impact, Erin Philips and guest expert Galen Kralik, a Technical Project Manager at Isos Technology, discuss the intricacies of Atlassian Cloud migrations. They delve into common pain points of on-prem solutions, the benefits of Cloud migration, and the hesitations enterprises face due to control and security concerns. The episode provides valuable insights on best practices for planning and executing migrations, the importance of thorough preparation and collaborative processes, and strategies to avoid common pitfalls. The discussion also highlights the significance of consistent governance and clear expectations to ensure a successful migration to the cloud.
Main Topics
- 00:56 - Common Pain Points with On-Prem Solutions that Lead to Cloud Consideration
- 02:13 - Cloud Solution Upkeep: Security Patches and Disaster Recovery
- 03:53 - Why Enterprises Hesitate to Move to the Cloud: Control, Security, and Compliance Concerns
- 06:15 - Balancing Control and Trust in Cloud Migrations
- 07:26 - Best Practices for Planning and Executing Successful Cloud Migrations
- 09:12 - Preparing Data for Migration: The Role of Assessments
- 10:52 - Collaborative Migration Process: Ensuring a Smooth Transition
- 13:30 - Common Pitfalls in Cloud Migrations and Strategies to Mitigate Risks
- 16:00 - Importance of Consistent Governance for Successful Cloud Migrations
- 17:36 - Recommendations for Ensuring Ongoing Cloud Success: Optimization, Enhancement, and Maintenance
Episode Guests
- Galen Kralik, Technical Project Manager at Isos Technology
Additional Resources
- Whitepaper: The Essential Guide to Overcoming Migration Obstacles and Accelerating Your Transition to Cloud
Episode Introduction
In this episode of Atlassian Impact, host Erin Philips brings together a panel of experts from key Atlassian partners—Appfire, HYCU, and Tempo—to discuss the latest news, trends, and insights from Atlassian's Team ‘24 conference. The experts dive into the most exciting announcements and developments, offering their perspectives on how new features and best practices can be leveraged to maximize the value of Atlassian tools. Whether you’re an Atlassian veteran or new to the ecosystem, this episode provides valuable knowledge and actionable tips to enhance your team's productivity, collaboration, and workplace happiness.
Main Topics
- 01:56 - AI Innovations in Atlassian Tools
- 06:19 - Enterprise Cloud Migration
- 10:37 - Data Protection and User Access
- 12:36 - Service Management Trends
- 17:57 - Asset and Configuration Management
- 18:47 - Developer Experience Enhancements
- 24:20 - Atlassian System of Work
- 29:54 - Community Engagement and Upcoming Events
- 31:44 - Closing Remarks
Episode Guests
- Nikki Zavadska, Lead Product Manager, Growth at Appfire
- Andy Fernandez, Director, Product Management at HYCU
- Shannon Mason, Chief Strategy Officer at Tempo
Additional Resources
The Biggest News from Atlassian Team ‘24
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Apple | Spotify
In this episode of Atlassian Impact, Erin Philips from Isos Technology discusses trends in product management and the advantages of Jira Product Discovery for teams of all kinds with Strategic Advisor JB Higgins.
Main Topics
- 01:31 - Jira Product Discovery: JB's Insights & Experiences
- 02:14 - Who Can Benefit from Jira Product Discovery
- 04:13 - Key Benefits and Features
- 07:03 - Idea Tickets, Insights, and View Management
- 11:41 - Jira Product Discovery vs. Other Product Management Tools
- 13:40 - Team-Managed Projects Spark Potential for Organization-Wide Planning
- 21:15 - Integrating Jira Product Discovery & Strategies for Optimization
- 23:54 - Future Trends in Product Management: Perspectives from JB
- 27:45 - The Impact of Jira Product Discovery on the Idea-to-Delivery Cycle
Episode Resources
- https://www.atlassian.com/software/jira/product-discovery?tab=all-on-jira
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Apple | Spotify
In this episode, we explore the intersection of technology and government processes with Kirk Shultz, Atlassian Consultant at Isos Technology. Join us as we delve into modernizing government processes using Jira Service Management (JSM). We'll uncover its practical applications and tangible benefits within the federal landscape, including how to streamline workflows and enhance the efficiency of your government operations.
Main Topics
- 0:00 Introduction
- 1:13 Understanding Jira Service Management (JSM)
- 2:00 Application of JSM in Government Agencies
- 2:38 Case Study Example
- 4:54 JSM’s Role in Digital Transformation
- 5:48 Transparency, Asset Management, and Data Control with JSM
- 9:52 The Benefits of Using Atlassian Assets
- 12:20 Challenges and Solutions in Adopting JSM
- 13:02 Expertise and Experience in Federal Sector Implementations
- 15:12 Future Developments in JSM
- 18:39 Advice for Change Management in Government Organizations
Episode Resources
- https://blog.isostech.com/atlassian-jira-service-management-a-fast-efficient-itsm-solution-for-federal-agencies-that-creates-transparency-only-where-its-needed
- https://blog.isostech.com/atlassian-jira-service-management-powerful-asset-management-for-federal-agencies-that-provides-real-time-situational-awareness
- https://blog.isostech.com/jsm-streamlined-automated-change-management-for-federal-agencies-to-augment-the-devsecops-pipeline
- https://events.atlassian.com/
Episode Introduction
Welcome to Episode 9 of the Atlassian Impact podcast. In today’s episode, we delve into the frequently missed elements that can make or break a company’s agile transformation. Joined by Danielle Paula, Principal Agillst at Isos Technology, we uncover pivotal insights to help advance your agile journey – including solutions to the challenges you may encounter along the way.
Main Topics
- 00:00 Introduction and Overview of the Episode
- 1:28 Addressing Large-Scale Agile Transformation Challenges
- 3:47 Common Misconceptions and Solutions
- 9:10 The Three Elements for Agile Success: People, Practices, and Technology
- 12:27 Embracing Incremental Changes in Agile Transformations
- 17:47 Closing Remarks and Reflections on the Discussion
Welcome to Episode 8 of the Atlassian Impact podcast. In today’s episode, we delve into the fascinating world of Jira Work Management. We’ll discuss the benefits of consolidating tools, the importance of smart links, the role of AI in work management, and why even seemingly straightforward tools can benefit from expert guidance. Our guest JB Ronfard brings a wealth of experience in navigating work management tools and has consistently proven to enhance productivity and achieve better results.
Main Topics
- 00:00 Introduction and Overview of the Episode
- 07:01 Discussing the Importance of Work Management Tools
- 07:58 Features and Functionality of Atlassian's Work Management Platform
- 10:06 Integration of Jira Work Management with Other Tools
- 13:22 Success Stories from Businesses Using Jira Work Management
- 17:30 Trends and Emerging Technologies in Work Management
- 20:42 The Role of AI in Work Management
- 26:15 Managing Tool Consolidation and Acquisitions
- 26:58 The Use of Confluence for Work Management
- 24:18 Importance of Investing in Consulting and Services for Tool Adoption
- 25:24 Closing Remarks and Reflections on the Discussion
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Welcome to Episode 7 of the Atlassian Impact podcast, where we explore the top transformative tech trends and predictions for 2024. Join us as we gain insights from Thad West, Co-Founder and CEO of Isos Technology, about the rise of automation and AI, the intersection of agile methodologies with technology, the evolution of Atlassian tools like Jira Service Management, migration to the cloud, and more!
Main Topics
- Introduction to Tech Trends for 2024 with Thad West
- 1:49 AI and Automation Trends
- 3:19 Isōs Approach to AI
- 6:52 Economic Uncertainty and Efficiency
- 10:02 Better Ways of Working in 2024
- 12:15 Agile and Collaboration
- 13:56 Jira Service Management (JSM)
- 16:23 Atlassian’s Recognition and Impact on the Market
- 18:25 Setting Expectations and SLAs
- 19:44 Security and Compliance in Atlassian Cloud
- 23:58 Cloud Adoption Challenges and Benefits
- 26:25 Human Connection in 2024
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In this episode, we're joined by Tracy Walton, Director of Agile Services at Isos Technology. Tracy shares her perspective on achieving organizational alignment through agile methodologies and Atlassian’s range of tools, including Jira Software, Advanced Roadmaps, and Jira Align. She explores their practical uses and advantages in different contexts, from small teams to large enterprises with various methodologies and differing work approaches. Tune in to gain insight on using agile values and Atlassian tools to increase alignment.
Main Topics
- 1:56 Alignment vs. Misalignment in Organizations
- 5:07 Agile Methodologies and Their Impact on Organizational Alignment
- 8:10 Choosing the Right Tools for an Organization
- 11:56 The Connection Between Agile Ways of Working and Alignment
- 14:22 Different Work Approaches (Waterfall, Agile, Hybrid) and How Atlassian Tools Accommodate These
- 17:43 The Concept of "Bringing People to the Work" vs. "Bringing Work to the People"
Having a well-organized digital workspace is pivotal to enhancing workflow and productivity. Dive deep into the transformative world of Atlassian tools, discovering the unmatched benefits of a clutter-free and optimized environment. Ian Cooperman, Director of Service Management at Isos Technology, will be our guide, highlighting business challenges and the power of an expertly maintained Atlassian suite. Get actionable insights to boost your Atlassian skills, whether you are a beginner or a seasoned user.
Main Topics
- 2:59 Challenges Users Face When Organizing Atlassian Tools
- 4:28 Signs Your Atlassian Suite Needs a Revamp
- 8:26 Best Practices for Staying Organized
- 10:50 Tech Mindset: Cost vs. Investment and Its Impact
- 12:04 How to Start Your Decluttering Journey
- 14:19 Optimizing with Fresh Starts: Migration and Cleanup Strategies
- 16:34 Reality Check Point: The Complexity of Atlassian Cleanup
- 18:51 Revamping Tools: A Credit Union's Transformation Journey
- 21:11 Empowering Success with Atlassian: From ROI to Strategic Management
Episode Resources
- Cleaning & Organizing whitepaper
- Cleaning & Organizing webinar
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Apple | Spotify
Discover how, with the right managed services provider by your side, organizations can ensure that their Atlassian tools evolve in perfect harmony with their ever-changing business needs. When growth and efficiency are key, you need to take advantage of every opportunity your Atlassian investment offers. Join us as Jay Louvis, Director of Managed Services at Isos, gives us a breakdown of the strategic and operational benefits of teaming up with an Atlassian MSP, and how to choose the right partner for your organization.
Main Topics
- 02:11 Atlassian Managed Services Providers: Understanding Their Role and Objectives
- 05:15 MSP vs. In-House Management
- 08:05 Challenges Organizations Face Internally Managing Tools
- 10:35 Strategic Benefits of Using a Managed Services Provider
- 15:14 How to Get the Most Out of Atlassian Tools
- 19:14 Success Stories: Organizations that Benefited from an MSP
- 22:46 Misconceptions and Myths: The Truth About Working With an Atlassian MSP
- 25:59 Perfect Match: Find a Partner, Not Just a Vendor
- 29:19 Managed Services Advice: Flexibility Is Key
Episode Resources
- The Complete Guide to Atlassian Managed Services
- Connect with Jay Louvis, Isos Technology, on LinkedIn
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In the latest episode of Atlassian Impact, we dive headfirst into the ultimate ITSM Platform Smackdown: Jira Service Management vs. the Rest! 🥊💻
Hosted by Erin Philips, this episode brings Nick Sommerfeld, Strategic Account Manager at Isōs Technology, ringside to dissect and compare the hottest players in the IT Service Management (ITSM) arena.
Main Topics
● 01:54 Evolution of ITSM to ESM and Tool Integration
● 04:10 The Elephant in the Room: Comparing JSM with Competitors like ServiceNow
● 07:21 Why We’re Rooting for Jira Service Management
● 11:06 Ease of Integration in JSM
● 12:31 Automation to Work Smarter and Faster
● 16:59 Switching from ServiceNow to Jira Service Management
● 27:40 Give JSM a Try
Episode Resources
● Check out our resource “The Case for Jira Service Management: Its Functional and
Economic Benefits and How it Stacks Up Against ServiceNow®”
https://go.isostech.com/the-case-for-jira-service-management
● Connect with Nick Sommerfeld on LinkedIn:
https://www.linkedin.com/in/nick-sommerfeld/
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End of Life for Atlassian Server is just around the corner, and many companies still need to make a critical business decision about what to do with their Atlassian tools. If migrating to Atlassian Cloud hasn’t yet made it onto your radar, it’s time to make a move. Join us as Jon Johnson from Isos Technology takes us through everything you need to know for a smooth transition to the cloud.
Hint: Don’t wait until you’re under the wire, start now!
Main Topics
- 00:00 Migration Stress: What to Do About It
- 02:00 Atlassian Server End of Life: What to Know
- 03:30 Determining if Atlassian Cloud Is Right for You
- 10:05 The Best Time to Start a Migration
- 14:02 Marie Kondo Your Instance!
- 18:30 A Discussion of Migration Costs
- 24:35 A Migration Success Story
Take Our Atlassian Cloud Readiness Quiz: https://go.isostech.com/migrating-to-atlassian-cloud
Connect with Jon Johnson on LinkedIn: https://www.linkedin.com/in/jonmichaeljohnson/
ITSM teams, it’s time to breathe a sigh of relief. Atlassian’s introduction of new automation and AI features is making it possible to work smarter, faster, and in mind-boggling ways. Andrew Baumann, Isos Technology’s resident JSM expert, joins us to discuss why we’re excited about AI, Atlassian success stories, and how you can take automation to the next level.
Main Topics
- 06:21 What You Came Here For: Let’s Talk AI
- 09:25 Atlassian Automation: What’s New, Cool, and Exciting
- 17:36 An Atlassian Integration Success Story
- 22:38 How to Start Taking Advantage of Automation
- 25:08 Andrew’s Top Two Automation Tips
- 27:58 A Moment of Love for ITIL
Episode Resources
- Connect with Andrew Baumann, Isos Technology, on LinkedIn
- More on Atlassian Intelligence
- Watch the Unlocking Automation Webinar
- Grab Our Whitepaper on Jumpstarting Automation for Jira Service Management
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Atlassian solutions are in use at companies all over the world in virtually every industry, empowering teams of all sizes to drive value for their customers.
So what are these tools that support so many organizations? Join me on a journey into the Atlassian ecosystem with the experts at Isos Technology to help you work smarter and faster.
I’m Erin Philips from Isos Technology. Let’s make an impact!
What’s in store for Isos Tech clients and Atlassian users in 2022 and beyond? We’re discussing enterprise service management and more in this new post — watch now!
To learn more, visit Isos Tech!
What new apps and tools made a difference for Atlassian and Jira users in 2021?
We’ll talk about them — and why they’re important — in this new post!
To learn more, visit IsosTech.com!
What was the Isos Tech audience interested in 2021 — and what do those insights tell us about the year to come? Find out in our new video!
And to learn more, visit us online now!
Atlassian moving away from their server offering was big news in 2021, but what else made front-page news? Find out in this new post!
To learn more, click here now!
If you're preparing for a Jira migration, it's important to ensure that your data is clean and ready to move. The right partner can make the process manageable - see how in our new post!
And to learn more, click here to visit the Isos Tech website!
Do your Jira metrics, reports, and KPIs provide an accurate view of your teams' status? Learn how to use Jira more effectively for greater visibility in our new post!
To learn more, visit Isos Tech now!
You can optimize and simplify Jira to increase visibility and efficiency for your teams and projects. Learn about the benefits in our new post!
To learn more, visit Isos Tech now!
A properly governed Jira environment can improve performance, latency issues, reporting, and more for users and admins alike. See how in our new post!
And to learn more, visit Isos Tech today!
When you have a messy Jira instance, it's difficult to connect tasks to business goals, maintain processes, keep up with reporting, see bottlenecks, and much more. See how a more effective Jira can help your teams in this new post!
To learn more, visit the Isos Tech website!
Are your organization's tools flexible enough to truly support your processes? Get an ESM solution that can -- find out how in our new episode!
And for more from Isos Tech, click here!
How can the right enterprise management solution help your team reach its goals? Listen to our new episode to find out!
And for more from Isos, click here now!
Visibility and traceability are important obstacles for teams to overcome — and IT and Dev teams are no exception. Learn how you can solve those problems in our new episode!
And for more from Isos, click here!
Teams that are new to the hybrid or remote model might struggle with collaboration and communication that was second nature in an office setting.
Check out our new episode for solutions, and click here for more from Isos!
The SRE discipline addresses the tension between automated processes and manual tasks. Learn to make your systems more efficient with these solutions.
Service Level Objectives (SLO) discipline is an underappreciated concept that can transform your teams and organization’s effectiveness. Find out how here!
"Shift left shift right" is a concept that means different things for different teams. Get the clarity you've been searching for in this new episode!
What problems does DevOps address, and what should you be leveraging DevOps for in your organization? We've got the inside story here — check it out!
Organizational visibility can transform your reporting and status updates into truly useful communication and collaboration. Get the answers here!
"How do I get everything that needs doing done all at once?" Organizational swarming can help your teams become more effective — see how here!
Agile solutions are designed to make you more flexible during market disruptions. Get the information you need to leverage the system effectively right now!
Feel like Agile just isn't working for your organization? The solutions you need to get the results you're expecting are at your fingertips — get them here!
Cloud premium is essential for Jira-based organizations to reach the next level of collaborative operations. Find out why in our latest episode!
Do you know the differences between Atlassian's four cloud plans — and which one is right for your organization? Listen now to find out!
Insight asset management can take the complexities of your operations and make them seamlessly support your business goals.
Learn how in this episode!
Atlassian's cloud standard features and functions can make your operations flow flawlessly — even in the most complex and technical industries. Listen to this and find out how!
Considering an Atlassian cloud enterprise service but unsure of which to choose? Our new episode has the answers you're looking for — listen now!
What are the strategic and operational benefits of Atlassian managed services — and how can Isos help?
Find out in our new episode!
Are you ready for the service management and conversational ticketing benefits of HALP?
Listen to this episode to find out how Isos can set you up for success!
Are you ready to make tracking and reporting in Jira a useful feature instead of a time-intensive chore?
Learn how Isos and ProForma can help in our new episode!
Are you looking for a better way to unleash your development and operations teams within Jira? Look no further than OpsGenie — and let Isos be your guide!
Does your organization need managed services to get your Jira operations in order? Find out in our new podcast!
Keeping your teams organized and on track in one system can be difficult — especially as you grow.
Listen to our new episode to find out why smart organizations are choosing Isos!
Why are savvy organizations choosing Isos Tech for Jira management and operational solutions? Listen now to find out!
Atlassian merge migrations require a lot of planning, preparation, and systems knowledge.
Is your company prepared?
Listen to our new episode to find out!
And for more from Isos, click here!
Wondering if a Jira merge migration can save you money?
It will if you do it right — and cost savings is just one of the transformational benefits of merging Jira instances for your business.
Listen now for the info you need!
And for more from Isos, click here now!
Jira Service Management is a great tool for solving difficult problems and making teams more efficient.
Are you maximizing Jira Service Management to keep your clients and teams happy? Learn how in our new episode!
And for more from Isos, click here now!
If you want to integrate your teams successfully, a centralized system like Jira Service Management is essential.
A lot of organizations use Jira's core software for project management, but they aren’t leveraging add-ons or the helpdesk.
These can be game-changers — listen now to learn more!
And for more from Isos, please click here!
Do you have to adapt to your workflow tool… or does your workflow adapt to your processes?
Streamline your workflows to work smarter and skyrocket your efficiency with Isos and Jira. Teams with the right JSM workflows in place can fulfill requests more effectively and with less friction.
Listen to our new episode to learn more!
And for even more from Isos, click here now!
Automating your processes protects your assets, empowers your teams, and does wonders for your business.
The robust automation features in Jira Service Management can help with everything from HR to asset management.
Learn more in this new episode!
And for more on how Isos and JSM can make your teams and workflows more effective, click here!
IT managers can make a complex journey to the Atlassian Cloud easier with the right partner.
Listen to our new podcast to find out what you should look for!
And for more from Isos Technology, click here now!