The Best Practices Show: Recent Episodes
ACT Dental
Dr. Amy Doneen runs The Heart Attack & Stroke Prevention Center in Spokane, WA. She has academic appointments at the Washington State University School of Medicine and University of Kentucky Dental School. She is also the author of Beat the Heart Attack Gene. We have had her on the show before, and it was so much fun we ran out of time. She is brilliant, and you will see how everything from medicine to dental ties together in this show.
We talk about the connection between cardiovascular health and periodontal and endodontal health. Dr. Amy Doneen is extremely passionate about this subject and has the goal of knocking heart attack off the top of the lis [...]
Dr. Jeff Rouse is one of the best speakers on the planet when it comes to great restorative and interdisciplinary care. Dr. Jeff Rouse is a prosthodontist who maintains two private practices which include Rouse Signature Dentistry in San Antonio, TX and Spears Aesthetics in Seattle, WA. He is also a faculty member at Spear Education where he is a prosthodontist and expert at interdisciplinary treatment and airway management.
We talk about how to have an internal and external team when creating an interdisciplinary practice. We talk about how much responsi [...]
Dr. Robert Margeas is known as “the Dentist’s Dentist”. He has a private practice in Des Moines, Ia, and he is a good friend of mine. He is a speaker and a lecturer who I met years ago at the Seattle Study Club. He values education and had 500 CE hours in his first five years of being a practicing dentist.
We talk about keys to being a successful dentist. Robert shares the importance of education, being true to yourself, and being honest and authentic with his patients. He shares great tips for running an office the right way with an empowered team and great office culture. He also gives tips for young dentists who want to be their own bosses and his insights into the future of dentistry.
You can find Dr. Robert Margeas here:
Iowa Dental Group
The Kois and the Coachman team are some of the most brilliant minds in dentistry and they are live for the first time on today’s show. This is a treatment planning session that you do not want to miss. John C. Kois, D.M.D., M.S.D. is the director of the Kois Center. Dr. Dean E. Kois D.M.D., M.S.D. is a faculty member at the Kois Center, and he maintains a private practice. He will be the surgeon in this planning session.
Dr. Christian Coachman is a frequent guest on this show and a good friend of mine. He is also the creator of the Digital Smile Design system. Dr. Francis Coachman is the Director of the DSD Planning Center and a great dentist. They are all here today, to show us how planning and treatment all come together by creating the best plan.
You can find Coachman and Kois here:
Digita [...]
Dr. Christian Coachman is here, and we are going to talk about the DSD workflow and how it is impacting orthodontics. This is also a special question and answer session. As most of you know Dr. Coachman has been a guest on previous episodes. He is one of those people that is all over the place. Today, he is in Sao Paulo, Brazil where his family has a 168 year tradition of practicing dentistry over six generations.
Dr. Coachman is the creator and developer of Digital Smile Design. DSD is influencing a lot of the popular CE sectors in dentistry. There is so much talk about the DSD revolution. Tonight, we talk about the impact on the orthodontic workflow. Dr. Coachman shares how digital design is creating a holistic plan and workflow that begins and ends with the face. This is leading to multiple disciplines becoming integrated. He also shares how DSD and Invisalign are partnering to create beautiful smiles.
One of the hottest books in all of dentistry is Beat the Heart Attack Gene. If you haven’t read it, you should pick it up. I have one of the authors Dr. Amy Doneen on the show today. I had the other author Dr. Bradley Bale on a previous episode. Dr. Amy Doneen co-founded the Bale Doneen Method and is the owner and medical director of The Heart Attack & Stroke Prevention Center.
We talk about the connection between dental and periodontal health and heart attack and stroke. Dr. Doneen and Dr. Bale are trying to get the word [...]
Long term predictability is such an important factor in the implant process. I talk with one of the world’s experts Dr. Kimberley Daxon from the Dawson Academy about the keys for long term predictability. I am a huge fan of the Dawson Academy. Dr. Peter Dawson was a big influence in my life as far as education goes. It’s been a great honor to have so many of the faculty members on my show.
Dr. Kim Daxon is one of the senior faculty members at the Dawson Academy, and she also teaches a lot of the team courses for hygienists and assistants. Kim is a prosthodontist and has a practice in St. Petersburg FL. She believes the importance of tooth placement can’t be overemphasized and helps to teach new students about proper placement for appearance, speech, and function.
If you are interested in getting better at restorative dentistry, this show is for you. The man behind Digital Smile Design, and one of the biggest influencers in all of dentistry Dr. Christian Coachman is here. We are going to talk about the four game-changing elements of digital smile design. It is such an honor to have Christian on the show again. He is one of those people who is everywhere changing dentistry and changing patients lives.
Dr. Christian Coachman is from Sao Paulo, Brazil. He is a dentist and a technician, but he has spent twenty years as a ceramist building teeth. Ten years ago he developed the digital smile design concept to bring technology into the process of generating confident smiles. DSD is all over the world. They organize education, courses, product development, and marketing strategies to help dentists achieve freedom through a more successful professional life.
You c [...]
One of the most difficult issues that dentists have to deal with is the HIPAA concept. Today, I have Elizabeth Anderson a certified HIPAA expert here to explain the ins and outs of HIPAA and answer the difficult questions you may have. Elizabeth is part of the team at Rhinogram a company that is trying to revolutionize communication in health care. They offer instant text, email, and social media communication that is HIPAA compliant.
HIPAA can seem like a difficult topic, but Elizabeth does her best to try and make it simple and even fun. In this episode, she explains how HIPAA was created in 1976 to help protect and safeguard patient information. She also shares how the needs and requirements of current HIPAA standards have changed and what health care professionals like dental offices need to know to be in compliance.
You can find Elizabeth here:
David S. Cohen is an attorney who specializes in helping dentists from a business law perspective. He gets calls about malpractice claims and such, but he focuses on the business side of dentistry. Things like drafting and reviewing associate documentation, partnership documentation, and the documents for buying, purchasing, and selling. Plus real estate related documentation for dental practices. He owns Cohen Law Firm which specializes in these areas and helps clients all over the country.
You can find David here:
Cohen Law Firm
David S. Cohen LinkedIn
David@CohenLawFirmPLLC.com
Cohen Law Firm Facebook
@DCohenLawFirm on Twit [...]
Dr. Drew Cobb from The Dawson Academy joins me to talk about patient obstacles and barriers to treatment. We often think price is the only barrier that patients have when it comes to treatment, but sometimes there are variables that we can’t see.
The wear patient can often be the most difficult patient in all of dentistry. In this fantastic episode Dr. Bill Robbins explains the 9 treatment options to treating these difficult cases. Developed over years of experience, Dr. Robbins has formulated a very simple decision tree that includes only a YES or a NO to decide the best treatment option. For more information about Dr. Robbins or his amazing book, Global Diagnosis please visit his website.
Upper Airway resistance has become a very large focus in dentistry and sweeping the landscape of great dental education. In this fantastic Facebook Live episode Dr. Jeff Rouse explains why the newest airway screening tools are critical for your future as a restorative dentist and how you can best utilize them on a daily basis. He also clearly differentiates between “Discovery” and “Diagnosis” when it comes to airway challenges dentists see with dental patients. He shares his favorite tools and the misconceptions around some other tools you might see in the marketplace. Not everyone needs a sleep study when discovering airway challenges. There are many more considerations and he shares his thoughts on those. Only one third of all patients actually need to see a sleep physician and Dr. Rouse explains why. Spear Education recently changed the four pillars of diagnosis into five pillars of diagnosis. Watch this amazing episode and see how the enti [...]
Dr. Christian Coachman is a good friend of mine and one of the biggest influencers of future dentistry. Christian comes from Sao Paulo, Brazil. His family has a 168 year tradition of dentistry practiced over 6 generations. He is also a technician and smile designer and the creator and developer of Digital Smile Design. DSD is a multipurpose conceptual protocol that is used to create a systematic approach to smile design.
Christian is an amazing educator and communicator. He has an unbelievably incredible family and his achievements are truly remarkable. We are going to talk about 21st century dentistry and how we can completely reinvent ourselves. Christian shares his no fear strategy and the importance of emotional dentistry and communication. His outside the box thinking is inspiring [...]
Dr. Mark Murphy is here to talk about how dentistry is the number one profession in the US. It is a profession that allows dentists freedom to choose how, when, and where they want to practice. Dentists can choose how they practice and try different approaches until they find what works for them.
One of the hurdles many dentists face is dealing with dental insurance. Dr. Murphy shares how it’s a good idea to assess your risk before giving up on insurance. He also shares his step-by-step systematic process to dental insurance independence. He has a five step approach to understanding the risk and mitigating it.
You can find Mark here:
Funktional Tracker
MarkMurphy@funktional [...]
Robb Zbierski is a professional speaker, trainer and coach with Freedom Personal Development. He is a fun and exciting speaker who works with people and professionals in all fields. His area of specialty is training your brain for success. This topic is especially relevant for people in the dental industry.
Having the right attitude and a positive self-talk can set the tone for the whole day, week, and practice. We talk about how people can learn to train their brains to be more successful in whatever they do. Robb shares tools like positive self-talk, affirmations, gratitude, and having clarity of purpose. He talks about how important it is to visual what you want or even what you are trying to remember. He talks about staying aligned with your core values and many more golden n [...]
We are diving deep into marketing with a dear friend of mine Xana Winans. She is the owner of Golden Proportions Marketing. I have been in dentistry for over two decades, and I have met a lot of great people in marketing, but Xana is the person who I have seen help me and my clients over and over no matter which way the winds of marketing have blown.
Xana and I also do a lot of coaching and teaching together. When I have gotten sick or wasn’t able to speak Xana has taken over for me. Xana founded Golden Proportions Marketing 16 years ago. They work exclusively with dentists. Whether they are private practice, group practice, or multi-location, these dentists are Xana’s clients. They are a marketing firm with a comprehensive strategy because Xana doesn’t believe in the s [...]
Dr. Sam Low is a periodontist, speaker, and consultant who creates CE content that is applicable, easy to understand, and fun and entertaining. He takes a realistic balanced approach to empower dental professionals to take the frustration out of delivering periodontal care. He has been an associate faculty member of the L.D. Pankey Institute for 20 years and a Professor Emeritus at the University of Florida, College of Dentistry. He focuses on creating positive interactions between dentists, periodontist, and hygienists.
Today, we are going to go over some of the big picture and thought process changing aspects of Dr. Low’s work. We do have a live webinar coming up that focuses more on the numbers, so stay tuned for that. I saw Sam at the Pankey Institute, and we have had a great relationship ever since. It is so exciting to have Dr. Sam Low on today’s show.
You can find Sam here: [...]
Dr. Eric Rindler is a periodontist in San Antonio. He is an amazing periodontist, but he is also an amazing speaker, lecturer, and risk taker. We met during a speaker showcase at the Seattle Study Club. He did an amazing presentation about trust that involved a bed of nails and a sledgehammer to the chest. It was risky, but also very memorable.
Today, we talk about how Eric went back and got his Executive MBA after already being a periodontist. He shares how this process was much tougher, but more rewarding than he thought it would be. He also talks about the difference between key opinion leaders, subject matter experts, and someone who just has an opinion. Eric shares a lot of great information including how to approach dental insurance and finding the best mentors.
You can find Eric here:
Rindler Periodo [...]
One of the greatest dental speakers of all time, and definitely one of the most entertaining speakers on dentistry is here today. Dr. Michael DiTolla is a dentist who practices within the largest lab in the U.S. He gets a first hand look at thousands of doctor’s preps and impressions which gives him intimate knowledge of common habits that get the best restorative results.
Dr. Michael DiTolla is the Director of Clinical Affairs at Dentsply Sirona and prior to that the Director of Clinical Research and Education at Glidewell Laboratories. He is a speak [...]
The digital world is changing how we do everything from marketing to referrals. Dr. Joshua Austin is a solo dentist with a private practice in San Antonio, Texas where he specializes in family, cosmetic, and implant dentistry. He is also a guy that is always moving. He is a social media genius, the author of the Pearls for Your Practice column, a lecturer, and cohost of the fun and edgy AcciDental Geniuses.
Dr. Joshua Austin DDS shares how reputation matters especially in this ever changing digital world where online reviews are replacing in person word-of-mouth reviews. He talks about the importance of story and how EQ sells. We talk about methods and strategies for getting Google [...]
Dr. Brian Schroder shares his best advice for building a successful fee for service dental practice and enjoying the ride along the way with Kirk Behrendt on the Best Practices Show.
Dr. Howard Farran is on the show today! He is the master at getting great people in dentistry connected. He has done over 633 podcasts and is the founder of Dental Town. He graduated from UMKC in 1987 and then got his MBA in 1989 from ASU. Howard is someone who has managed to merge dentistry, business, and technology to create an empire around dentistry and dental business information.
He is the founder and CEO of Today’s Dental a practice he has had for over 30 years. He is also the founder and CEO of Farran Media, Dentaltown,
Dr. Robert Ritter is partners with my previous guest Dr. Christopher Ramsey. They practice at Ritter & Ramsey and specialize in restorative and cosmetic dentistry. Dr. Ritter grew up in Florida and attended University of South Florida in Tampa. When he went on to dental school, he met his wife in the same school. After graduation, they moved to Palm Beach County, Florida and have been there for 23 years.
Dr. Ritter began as an associate in a practice that he later bought. He was a solo practitioner until Dr. Ramsey became his business partner. They built their current practice 12 years ago. They have cultivated an awesome group of specialists that they work with including Dr. Ramsey’s wife as their periodontist and Dr. Ritter’s wife working in children’s dentistry. They are surrounded by friends and family that they work with and refer to each other. They focus on doing dentistry the way that it is supposed to be done, [...]
Many people who love their jobs sit back on Sunday and are actually looking forward to going back to work on Monday. Most dentists love their practices, but Monday’s can often be the day with the least amount of predictability. Today, I talk with Dr. Chris Ramsey. Chris is a good friend of mine and one of the hottest new up and coming dental practice speakers.
Chris has a private practice with a partner based in Jupiter, Florida where he works four days a week and then flies out on Friday’s for his speaking engagements. It is great to talk to Chris and to learn from one of the masters. Today, we discuss how to deal with manic Monday’s and put out fires and remain calm when unexpected surprises come up.
You can find Dr. Chris Ramsey here:
Ritter & Ramsey Dental
One of the things that makes a good dental practice a great dental practice is having the right team. I always say there is nothing that trumps organizational health. In any business, having a great group of people around the table is the ultimate game changer. My guest today is Dr. Ken Allen from Caring Smiles in Fort Collins, CO. Ken is a good friend of mine, a client, and now a teacher. He has done an incredible job of finding the right people and building an amazing team, and that is what we are going to talk about today.
Ken shares how he started out by purchasing a small practice with a wonderful philosophy that resonated with him. He also got extremely lucky with his first hire by just taking the recommendation of a previous coworker. When it was time to hire a second person, Ken put an ad in the paper and interviewed all the applicants. It didn’t take long for Ken to realize that a pre-screening process was necessa [...]