The Michelli Experience: Recent Episodes
Dr. Joseph A. Michelli
New York Times #1 Bestselling Author Shares Business Insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish and More
Dr. Michelli discusses how technology should address human needs when used in customer experience…
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In this week’s episode, Dr. Michelli discusses getting rid of unnecessary business components to allow for growth in new ways…
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Dr. Michelli discusses how doomsday predictions in retail have a lot in common with myths like the chupacabra - a folkloric beast whose Spanish name literally translates to goat sucker…
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In this week’s episode, Dr. Michelli discusses how despite the hype gift giving is secondary to many other more personally satisfying holiday experiences…
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In this week’s episode, Dr. Michelli discusses how customer experience is both better and worse now…
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Dr. Michelli discusses how the fear of change can hinder your business…
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In this week’s episode, Dr. Michelli discusses how you can listen to your customers in many different ways…
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Dr. Michelli discusses sustainable ways for businesses to thrive…
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In this week’s episode, Dr. Michelli discusses the importance of defining brand moments…
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Dr. Michelli discusses how leaders set the tone for an appreciative workplace…
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In this week’s episode, Dr. Michelli discusses how customer experience excellence can be achieved without large expenditures or adverse impact on productivity.
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Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”
My answer, “Because the leaders we see on television in the United States are predominantly politicians. Those politicians, be they Republican or Democrat, often place their political careers above the broader issues of the country. Those are NOT the leaders who inspire me every day.**”
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In this week’s episode, Dr. Michelli discusses using the force of good at work and in the world…
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To be excellent at something you must say “no” to a lot of things to which you will otherwise be mediocre.
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In this episode, Dr. Michelli discusses responsiveness as a make or break differentiator in all business industries…
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Dr. Michelli, discusses attention span and why communication should be viewed as an interruption…
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In this week’s episode, Dr. Michelli discusses human nature during a natural disaster…
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Dr. Michelli discusses how design thinking can help uncover implicit biases…
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In this week’s episode, Dr. Michelli discusses how to be a human-centric organization…
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